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Meetings at sea + incentive destinations Incorporating Wellness Into the Agenda + Gender Pay Gap + Las Vegas CLICK HERE TO + VIEW / DOWNLOAD CAnada TABLET VERSION + Arizona Photo: DepositPhotos.com Photo: VOLUME 37 NO. 9 // SEPTEMBER 2019 ISSN 0739-1587 // USPS 716-450 IN THIS ISSUE // features

Making Waves 16 Cruise Ships Float to the Top of the List for Planners Who Prefer Meetings at Sea

The perfect BY DAVID SWANSON Traditional & Beyond 26 The Right Incentive Travel Destinations 16 Create Memories of a Lifetime

places & spaces BY CYNTHIA DIAL Healthy Habits 32 Incorporating Wellness Into the Agenda Introducing a NEW way to source hotels by Wyndham Helps Attendees Maintain Healthy Lifestyles 32 wyndhamhotels.com/meetings BY PATRICK SIMMS 38 Money Matters With more than 15 million square feet of meeting and event space — Discussing Equal Pay in the Meetings and Events Industry and 9,000+ hotels in 80+ countries — a great venue or group stay is BY MAURA KELLER closer than you think. Whether you’re planning a business meeting or social event, or booking a block of rooms for a wedding, tournament, destinations or conference, we make finding the perfect hotel easier and less Where Functions Meet Fun stressful than ever. 42 From The Mob Museum to Exotic Cars, Las Vegas and Reno Offer Everything BY SARA CHURCHVILLE Explore our locations today and filter by capacity, amenities, and more.

Oh, Canada! 52 History and Culture Abound in Its Venues and Destinations BY MAURA KELLER 52

Raising Arizona 60 Planners Are Finding the Grand Canyon State Ideal for Meetings BY KEITH LORIA

departments 4 Publisher’s Message 6 News & Notes 42 7 Tips & Trends 10 Perspective Empowerment: The Tool for Every 60 Successful Company BY JOHN TSCHOHL 14 Perspective This Top Corporate Meeting Trend Will Take Your Event to the Next Level BY DIANE TIGHE 66 People on the Move © 2019 Wyndham Hotels & Resorts, Inc. All rights reserved. All hotels are independently owned and operated except certain hotels managed or owned by a subsidiary of Wyndham Hotels & Resorts, Inc. TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 3 v PUBLISHER’S MESSAGE // The Lodge at Sea Island e best keeps getting better. Make Wellness a Priority on Your Agenda A COASTAL COMMUNICATIONS CORPORATION PUBLICATION Our cover story, “Healthy Habits” reflects a growing initiative as upper man- PUBLISHER/EDITOR-IN-CHIEF Harvey Grotsky agement is focused on creating and maintaining a healthy workforce. In recent [email protected]

years, the growing trend for wellness programs at meetings has provided a posi- CREATIVE DIRECTOR tive impact on the behavior of attendees after exercising and taking advantage Kristin Bjornsen of healthy eating options. While some planners may often overlook including [email protected] fitness and wellness amenities in their contracts, it’s now becoming more of a MANAGING EDITOR Henry Fitzgerald trend. As a worthwhile investment in your meetings, wellness should result in [email protected] an ROI with strong attendee participation and EDITORIAL COORDINATOR positive feedback. Heather Ballis Also in this issue, “Money Matters” is always a [email protected] controversial subject when it comes to the gender DIGITAL CONTENT COORDINATOR Christine Smith pay gap. While gender is often blamed for the dif- [email protected] ference in remuneration, the reality may be a dif- CONTRIBUTING EDITORS ference in qualifications and experience. Rather Sophia Bennett than the result of discrimination, wage differenc- Sara Churchville Cynthia Dial es also may very well be due to skill discrepan- Maura Keller cies. Personally, I believe equal pay for equal work Christine Loomis Derek Reveron should be the result and gender should not be the Mark Rowh Patrick Simms determining factor. To resolve any possible exist- David Swanson ing gender wage gap, conducting a compensation PRESIDENT & CEO With more meeting space, more rooms, evaluation should be mandatory to fix the problem. Harvey Grotsky Have you considered a meeting or incentive VICE PRESIDENT OF OPERATIONS program at sea? Read how cruise lines are “Mak- David Middlebrook and amenities for your clients. ing Waves” in this issue and see why this is continuing to be a growing trend. [email protected] Entire ship charters are available for groups large enough to take advantage of ADVERTISING SALES OFFICES 2700 N. Military Trail, Suite 120 this option. A ship charter gives you the ability to customize the onboard pro- Boca Raton, FL 33431-6394 gramming, entertainment and décor. Meeting facilities aboard ships have been 561-989-0600 Fax: 561-989-9509 upgraded to provide the same conveniences as land-based facilities. [email protected] If your preference is to meet on terra firma, take a look at the latest happenings in Canada, Las Vegas and Arizona. These popular destinations are continuously

reinventing themselves to provide you with first-class facilities and amenities Corporate & Incentive Travel (USPS 716-450) is published monthly where you can be assured of finding everything to meet your needs. by Coastal Communications Corporation, 2700 North Military Trail — Suite 120, Boca Raton, FL 33431-6394; 561-989-0600. Single copies $12.00 U.S.A. only. Yearly subscription price is $125.00 in the U.S.A.; Canada and foreign is $165.00. Back copies $14.00 U.S.A. only. Distributed without charge to qualified personnel. Beautiful Waterfront Meeting 18-hole Putting Course New Pool and Pool House Periodicals Postage Paid at Boca Raton, FL, and additional mailing offices. POSTMASTER: Please send address changes to Corporate and Event space & Incentive Travel, 2700 North Military Trail — Suite 120, Boca Raton, FL 33431-6394. Nothing contained in this publication shall constitute an endorsement by Coastal Communications Corporation (Corporate & Incentive Travel), and the publication he Lodge at Sea Island, surrounded by two championship golf courses and twice named Harvey Grotsky disclaims any liability with respect to the use of or reliance on any such information. The information contained in this publication the #1 Hotel in the U.S. by U.S. News and World Report, has introduced new meeting and Publisher is in no way to be construed as a recommendation by C&IT of any industry standard, or as a recommendation of any kind to be event space, six cottages with sleeping rooms, a pool, pool house, and 18-hole putting adopted, by or to be binding upon, any corporate/incentive travel Tcourse. Now with 57 sleeping rooms and more than 11,500 square feet of meeting and event planner or agent. Reproduction of any portion of this publication by any means is strictly forbidden. Editorial contributions must be accompanied by return postage and will be handled with space, e Lodge is the perfect location for your next incentive trip, board of directors, or intimate FOLLOW US ON SOCIAL MEDIA reasonable care. However, the publisher assumes no responsibility for return of unsolicited photographs or manuscripts. Subscribers: corporate meeting. An all-new state-of-the-art Golf Performance Center debuted in early 2019, Send subscription inquiries and address changes to: Circulation Department, Corporate & Incentive Travel, 2700 North Military adding even more opportunities for an exceptional experience. Trail — Suite 120, Boca Raton, FL 33431-6394. Provide old and new addresses including zip codes. Enclose address label from most recent issue and please allow five weeks for the change to become effective. Printed in U.S.A. © 2019

@corpincentvtrvl linkedin.com/company/ facebook.com/corporate- @corpincentvtrvl corporateincentivetravel incentive-travel-828416744176394 888-906-8048 • www.seaisland.com 4 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com NEWS + NOTES // TIPS + TRENDS

OPENINGS PROMOTIONS Is Your Budget Airline The Ritz-Carlton Norwegian Cruise Flight Actually Cheaper? Paradise Valley Set to Line Names Katina Open Summer 2020 Athanasiou Chief in Arizona Sales Officer

The Ritz-Carlton Hotel Company Norwegian Cruise Line appointed LLC recently announced the expan- Katina Athanasiou as chief sales offi- sion of its Arizona presence with the cer, responsible for driving the cruise expected summer 2020 opening of line’s sales strategy by maximizing The Ritz-Carlton, Paradise Valley. Set opportunities across all third-party Norwegian is a in the resort town of Paradise Valley, booking channels and deepening budget airline with within the heart of Scottsdale, con- travel partner relationships. She will seat selection fees struction is well underway. Set on 20 report to Andy Stuart, president and acres overlooking Camelback Moun- spa offers desert-inspired treatments will greet guests with a water fea- CEO. This new- DepositPhotos.com tain, The Ritz-Carlton, Paradise Val- and accommodations reflect the style ture that cascades down through the ly created role ley offers a luxury experience inspired of traditional casitas. With a breath- property to a world-class spa. The reaffirms the Traveling can get expensive, so it your research before booking or arriving by its surroundings. Restaurants fea- taking natural setting and 20,000 sf resort’s 215 guest rooms include spa- cruise line’s makes sense to opt for the cheaper at the airport. Almost all airlines charge option when possible. However, when for checked baggage, however, the cost ture produce sourced from the re- of event space, the resort is ideal for cious suites with superior amenities commitment choosing a budget airline, you might for checked baggage varies, and can be sort’s citrus orchard and garden, the meetings. The stunning grand lobby and design. to its Partner’s actually end up paying the same price dependent on the size and weight of First philoso- or even more than a major airline. your luggage. Also, if you haven’t flown phy, which puts Hidden fees such as seat recently, review your airline’s baggage INDUSTRY NEWS OPENINGS management. The five-day gathering travel partners selection, checked baggage and food regulations and fees since airlines or refreshments are common when like Delta, United Airlines and JetBlue brought together travel professionals, at the center Innovation and the Hard Rock Madrid Athanasiou booking a flight on a budget airline and recently bumped checked baggage fees along with top industry leaders speak- of business de- passengers aren’t always aware. In fact, by almost 20% in the last year. Future of Business ing on business travel’s most pressing to Open in 2020 cisions. A cruise industry veteran a recent survey conducted by AirHelp, In addition to increasing fees, Travel Highlight GBTA issues. With more than 170 education Hard Rock International has recently for more than 20 years, Athanasiou found that 75% of all United States airlines are constantly changing what sessions, travel professionals of all lev- announced that Hard Rock Hotel Ma- most recently served as senior vice travelers think airlines aren’t informing is deemed a carry-on or personal item. Convention 2019 them enough when it comes to their Many U.S. airlines charge $30 for a els were given educational opportuni- drid will open in 2020. The 159-room president of the charters, meetings, passenger rights. piece of luggage around 62 inches in CHICAGO — The Global Business ties to help them advance their careers hotel will be conveniently located in incentives and events (MICE) mar- Seat Selection: While some budget size and 50 pounds or less for domestic Travel Association (GBTA), the voice and improve their travel programs. the heart of the city, across from the ket, overseeing the sales efforts for all airlines like Norwegian have been flights. However, on an international of the global business travel industry, The event concluded with more than Reina Sofia National Art Center Mu- full-ship charters and corporate and charging passengers more than $40 flight, travelers can expect fees going recently wrapped up its 51st annual 7,175 attendees, making this the larg- seum and next to the Atocha railway incentive groups across Norwegian to choose their seats, as of December up to $60 for a 50-pound bag. If your 2018, major United States carriers bag exceeds the weight limit or size convention in Chicago. GBTA Con- est GBTA Convention in history and station. It will offer panoramic views of Cruise Line Holdings brands. like Delta, American and United were requirements you will pay more. By vention 2019 focused on technol- one of the largest gatherings of travel the city from a rooftop bar and feature charging for seat selection for preferred researching, you may be able to save ogy and the future of business travel professionals in the world. an urban garden with an outdoor pool. seats, although costs started at $9. money. Check out additional packing When booking, passengers should be hacks from the experts at AirHelp to OPENINGS aware that choosing their seat may save yourself from baggage issues here. APPOINTMENT mean extra costs, and should factor Food/drinks on board: Some airlines ‘The Celebrity that into the price of their ticket. offer free refreshments, but on others, Visit Orlando Appoints Industry Leader As New Chief Sales Officer Baggage Fees: Checked baggage you may have to pay for a coffee or soda. Revolution’ Coming to fees vary by airline; most airlines allow Passengers may consider purchasing a ORLANDO, FL — George Aguel, Visit Orlando tion to our team,” Aguel says. “He could not be Tampa, Florida air passengers one carry-on bag and drink after security in the airport if they president and CEO, announced that industry vet- joining at a better time, as our destination is MIAMI — A revolutionary ship is one personal item at no extra cost, would like a beverage on the airplane, or however, guidelines for size and weight should consider these costs, too. eran Michael D. Waterman has been appointed undergoing an extraordinary level of growth coming to Port Tampa Bay, as Celeb- vary. Nevertheless, it’s always important The total cost of extra fees can vary, chief sales officer for Visit Orlando. Waterman has from the exciting expansion of our world-class rity Cruises unveils a new homeport, to check the terms and conditions of the but travelers should budget an extra assumed the sales position, reporting directly to convention center, to the most significant ad- expanding the brand’s global vaca- airline. Some airlines are introducing $100 if they would like to check a bag Aguel. dition of hotel rooms in 20 years and most re- tion offerings with the redeployment new classes like “basic economy,” and choose their seat in many situations. With almost 30 years of experience in hospital- cently, the announcement of our newest major of Celebrity Constellation. The ship providing passengers with the option to It is important to note that costs per pay less for a flight ticket if they forgo a airline vary, and AirHelp encourages ity sales and marketing, Waterman’s background theme park.” is scheduled to undergo its “revolu- carry-on. What was simple has become travelers to review all potential costs includes, most recently, the position as president Says Waterman, “I am thrilled to be joining ar- tionary” modernization in May 2020 complicated as travelers have several in advance of their flights so they can and CEO of Visit Houston. Waterman guably one of the most respected, dynamic des- as part of The Celebrity Revolution, options to choose from now. The best be prepared. — Johnny Quach, Chief “Mike is a well-respected industry leader tination organizations in the world. I started my Celebrity’s $500 million investment way to understand baggage fees is to do Product Officer, AirHelp with a wealth of experience and is a phenomenal addi- career in Orlando and I know it will feel like coming home.” in ship-wide upgrades.

6 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 7 EVENTS GRAND OPENINGS IMEX America Live! by Loews Returns to Las Vegas - Arlington, LAS VEGAS — IMEX America re- Texas Holds turns to Las Vegas September 10-12, Ribbon Cutting at the Sands Expo and Convention and Grand Center at The Venetian® |The Palazzo®. The event is ready to welcome 3,500 Opening suppliers from 150 countries, includ- Celebration ing new exhibitors, 4,000 qualified buyers and 100 booths representing ARLINGTON, TX — more than 1,000 suppliers from 40 The luxury hotel and states for planners doing interstate resort offers easy access business in North America. to Texas Rangers’ Globe With a focus on Imagination, Life Park and the Dallas Cowboys’ site A/V services, outdoor lounge ers owner Neil Liebman; Alex Tisch; IMEX’s Talking Point for this year, sion — a multimedia workshop, tak- to bring delight to attendees, will be AT&T Stadium. Ideal for meetings and private rooftop terrace. Pictured: Texas Rangers owner Ray Davis; Jeff attendees are invited to dive into all ing place on Smart Monday — IMEX’s laughter yoga at the new Laughter and conventions, Live! by Loews – Ron Price, Arlington CVB presi- Williams, Arlington mayor; Jona- things experiential, including: the pre-show day of education, designed Lab, and the opportunity to relax and Arlington features more than 35,000 dent and CEO; City Council mem- than Tisch, Loews CEO; Blake Cord- new Discovery Zone, designed to fuel to help leaders increase their trust- revive during busy days at the show, sf of meeting and event space, in- bers Andrew Peele, Ignacio Nunez, ish; Andrew Tisch; Scott Nasser, GM fresh thinking and encourage creative building and critical-thinking abili- with the Be Well Lounge. For early ris- cluding: a 14,000-sf ballroom, seven Barbara Odom-Wesley and Helen of Live! by Loews – Arlington; and risk-taking; and the InsideRisk’s ses- ties. Another immersive activity sure ers, there will be the IMEXrun. meeting rooms, banquet menus, on- Moise; Reed Cordish; Texas Rang- Robert Shepherd, mayor pro tem.

INDUSTRY NEWS RECOGNITIONS MERGERS The 2019 DestinationNEXT Futures tination’s strategy moving forward, Destinations Study is a global, in-depth report into whether it be in the form of a stra- ALHI President and CEO, Michael Dominguez, Global DMC Partners the major opportunities and trends tegic plan, board retreat or tourism Adds Nashville DMC International for destination organization leaders. master plan. More than 520 industry Named to Hall of Leaders Releases the 2019 The study is funded by the Destina- and community leaders in 55 coun- BOSTON, MA —​ Asso- and travel industry, offer- to Network DestinationNEXT tions International Foundation, a tries participated in the 2019 Desti- ciated Luxury Hotels In- ing a lifetime achievement WASHINGTON, D.C. — Global Futures Study nonprofit organization dedicated to nationNEXT global survey to help ternational (ALHI) has award that recognizes out- DMC Partners, the largest global empowering destinations globally by identify the top trends and strategies announced that Michael standing leaders without network of destination management WASHINGTON, D.C. — Desti- providing education, research, ad- in our industry. The results show a Dominguez, president and whom the industry would companies (DMCs), welcomed Evo- nations International recently an- vocacy and leadership development. much greater emphasis today on des- CEO, has been named to the not be what it is today. lution Event Solutions to its exclusive nounced the release of the 2019 The study can be used as the corner- tination management and commu- Events Industry Council’s Dominguez’s understand- partnership of over 65 independently DestinationNEXT Futures Study. stone for the development of a des- nity advocacy. prestigious Hall of Lead- ing of the travel industry owned DMCs. Founded and grown ers. The Hall of Leaders is and how MICE business in Nashville, Tennessee, Evolution the premier recognition affects the economy has Event Solutions is comprised of a OPENINGS Dominguez program in the meetings, allowed him to become an dynamic team of passionate, cre- Four Seasons Philadelphia conventions, exhibitions, hospitality effective leader and educator. ative and hands-on professionals Opens Doors High Atop City who bring a variety of perspectives to the drawing board. Together the NEW CONSTRUCTION PHILADELPHIA — The Four Sea- cated to health and wellness, with team welcomes partnership with sons Hotel Philadelphia at Com- an indoor pool, fitness center and Hilton Columbus Downtown Breaks Ground companies during the initial steps cast Center has opened, bringing spa. The hotel has 15,602 sf of of event planning so they can help with the luxury hotel award-win- event space that can accommodate COLUMBUS, OH — Hilton Columbus executive director, Franklin County bring visions into reality. The team ning chefs and hundreds of jobs up to 275 attendees, including two Downtown broke ground on a 28-story Convention Facilities Authority. “With has worked to book over 11,000 to the city. The hotel sits atop ballrooms, two foyers and a ter- tower to create the first 1,000-room the additional hotel inventory, we’ll room nights, manage events host- Comcast Technology Center. Each race. There are several rooms that convention hotel in Columbus. To- be able to host high-profile, national ing more than 289,000 attendees and room has unobstructed views of can be used for event space as well. gether with the existing Hilton, the ho- events that will continue to highlight negotiate contracts resulting in more the city. “Together, we’ve redefined Throughout its three decades in tel will offer 75,000 sf of meeting space Columbus as a top destination.” than 77 percent savings for clients. not only the skyline, but the hospi- operation, the property has con- and will be the largest hotel in Ohio The tower will include 463 guest Global DMC Partners assesses each tality experience in Philadelphia,” tributed to the social fabric of the when it opens in 2022. rooms and 47,000 sf of meeting prospective DMC based on a set of says Christian Clerc, president of city through events and its restau- “The addition of the tower to the space. All meeting rooms will feature strict criteria to ensure the network is worldwide hotel operations for rant. Reintroducing Four Seasons Hilton Columbus Downtown will al- natural light, with flexible space and comprised of DMCs with the greatest Four Seasons Hotels and Resorts. to Philadelphia was an “incred- low Columbus to attract new meetings interactive kitchens to create inspir- local connections, creative expertise The 57th floor of the hotel is dedi- ible” opportunity, Clerc says. and events business,” says Don Brown, ing meetings. and proven financial stability.

8 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 9 I illustrate four challenges that all businesses face. They are: “Not My Job” PERSPECTIVE // 1st: Many executives don’t trust the customer. They Three words that can kill an entire organization. believe the customer is trying to take advantage of them. Empowerment allows the employee to make a decision Employees feel the same way. on the spot for the customer instead of working their 2nd: We don’t trust employees. We pay them as little way through a paralyzed system to figure out what to do as we can and have even less confidence in their ability next. Give employees the authority to take action. No one Empowerment: The Tool for Every to make decisions. We have a belief that our lying, cheat- should have to go “higher up” to get permission to help ing customers are going to take advantage of our incom- a customer. Empower everyone to break the rules, thus petent employees. allowing employees to have input and control over their Successful Company 3rd: With empowerment you don’t need as many man- work. When people with problems call your company, the agers and supervisors. They’re not overly excited about los- first employee who answers the phone should be able to ing their perceived power, nor are they thrilled about the solve the problem. BY JOHN TSCHOHL potential of losing their jobs. 4th: Very few employees are on their knees at night What Are You Building? praying for empowerment. It’s just too risky. In a world of mediocrity that relentlessly races to the bottom, you lose if you also race to the bottom. The only way to win is to race to the top, and empowerment is one People who always manage to find a way to “MAKE THINGS HAPPEN, to always find a‘ yes’ and do it, are priceless.” Never use “No” of your most valuable tools. My definition of empower- The first rule of excellent customer service is to never ment is getting an employee to make a fast decision, on use “No.” People who always manage to find a way to make the spot, in favor of the customer. If the customer wins, things happen, to always find a “yes” and do it, are price- your organization wins. less. Give your employees the tools and the trust to use Understand what drives customer value, then figure empowerment for the benefit of the customer and the com- out where empowerment can improve the quality, speed pany. Empowerment is NOT about breaking the rules, but and cost — with which that value is delivered. Empow- bending them to keep the customer happy. It is making fast ering people in the organization to use their best judg- decisions on the spot in favor of customers. ment turns out to be faster and cheaper — but only if Hyatt Hotels treats different customers differently. you hire the right people and reward them for having Since they know who their best customers are, they’re the right attitude. working not to charge them more, but to give them more. I have been passionate about empowerment and con- They’re setting out to randomly cover bar tabs, offer free tinue to preach on the subject. It is a tool for every success- DepositPhotos.com massages and provide other services for which they could ful company to use to deliver exemplary service to every otherwise charge. If they do it in a corporate, by-the-book person who walks through your doors. “As we look ahead into the next century, leaders will be way, it’ll feel fake and will fail. But, if they empower their “Your empowered team will drive your business and employees to actually be generous, it can’t help but work. crush your competition”— John Tschohl C&IT those who empower others.” — Bill Gates

company’s success lies in When employees are empowered and given empowered employees. It is responsibility, they use their talents and skills JOHN TSCHOHL important to train employees to maximize the opportunities. John Tschohl is a professional speaker, trainer and consultant. He is the president and founder and make sure they have trust Empowerment means every employee has of Service Quality Institute (the global leader in customer service) with operations in over 40 in what empowerment will to make fast decisions in favor of the customer. countries. Tschohl has written several books on customer service, including Moving Up, A step- bring to a company. Satisfying It’s important that we are honest and sincere in by-step Guide to Creating Your Success and has available the 13th edition of AETCS. Both books customers will quickly benefit everyone. More- our efforts to service our customers. The only are available on Amazon. Tschohl is a self-made millionaire, traveling and speaking more than 50 A times each year. He is considered to be one of the foremost authorities on service strategy, success, over, happy, empowered and fulfilled employ- way we can do that is by empowering employ- empowerment and customer service in the world. Tschohl’s monthly strategic newsletter is ees are the key to creating “over-happy custom- ees to satisfy the customer quickly. available online at no charge. He can also be reached on Facebook, LinkedIn and Twitter. ers” for your company. In my book “Empowerment: A Way of Life,”

10 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 11 EXPANDING IN 2023 ENHANCING AMAZING

Orange County Convention Center

WHEN YOUR CONVENTION CENTER IS ALREADY ONE Learn more at OrlandoMeeting.com OF THE BEST, HOW DO YOU MAKE IT EVEN BETTER? + + + MORE SPACE MORE CONNECTIVITY MORE VERSATILITY 340,000 square feet of A new Grand Concourse 20,000-seat new flexible space with 60,000 square feet multipurpose venue ture better engagement and participation. After sessions are remain well after the event is over. It may be worth adding PERSPECTIVE // complete for the day, planners can also slot in opportuni- a session into the program that hits specifically on how ties to meditate through gentle yoga or breathing exercises. to achieve workplace wellness. According to the American A study by the University of Wisconsin-Madison shows Psychological Association, 89 percent of workers who sup- that meditation might reduce the chance of getting a cold port well-being initiatives are more likely to recommend or the flu, so keep this high on the totem pole. Offer a ses- their company as a good place to work. sion focused on how to sustain mental well-being despite Only half of the U.S. workforce reported being satis- This Top Corporate Meeting Trend Will stress and have an expert share suggestions on how to work fied with the development opportunities offered by their through stress to produce a positive and productive outcome. employer, and just 43 percent said their employer provides Take Your Event to the Next Level sufficient opportunity for internal advancement. Lack of Social opportunity for growth or advancement placed second Social well-being is the extent to which an individual behind low salaries as a source of job stress. If the goal of BY DIANE TIGHE feels a sense of belonging, social inclusion and a connec- the meeting is to grow participants professionally, discuss- tion as a person within society. Lifestyles, value systems, ing ways to find fulfilment in the workplace will be particu- traditions and beliefs are all important to social well-being larly enticing to attendees. and quality of life. Participating in various cultural activi- here is a reason wellness is gearing up to be done through integrating both active movement and select- ties within the community is not only good for health, but Wellness = Balance a top meeting trend, with associated expen- ing the catering options wisely. As devices like the Apple can improve life satisfaction and happiness. These ideas are not mutually exclusive to a single well- ditures growing double the rate of economic Watch continue to encourage standing and movement, Having a sense of connection encourages communica- ness bucket; for example, the camaraderie of social well- growth at $4.2 trillion, as reported by The attendees are more likely to be aware of sitting too long. tion, trust and new ideas, not to mention it makes an event being also contributes to a better overall mental state, and Global Wellness Institute. The popularity Mayo Clinic counsels that sitting for long periods links to more fun. To round out the spectrum and accomplish social proper nutrition also contributes to mental capacity. At and enthusiasm surrounding this theme health concerns such as obesity, increased blood pressure Tcannot be ignored, mak- and high blood sugar. ing it an essential ele- Events can implement ment for meeting plan- chances for attendees to Incorporating physical wellness into a meeting can be done ners to incorporate into stand during a discus- “ their meetings. There sion and kick off the day through integrating both ACTIVE MOVEMENT are a wealth of options with golf or an organized to create a well-rounded morning run or walk. and selecting the catering options wisely. experience for attendees, Make sure to also but what exactly is well- offer nutritious meals for ” ness and how can plan- the health-conscious and well-being, provide forums for your guests to get to know Washington Duke Inn and JB Duke Hotel, the team comes ners implement it? options for those with each other better through mixers and group activities, so to work every day with a plethora of fresh ideas to help Wellness breaks down dietary restrictions from your meeting can function as both a professional develop- meeting planners achieve organizational goals while think- into three subsets – phys- allergies or preference, ment tool and a networking opportunity. Other important ing outside the box. It’s important to mention that wellness ical, mental and social so everyone is nourished social factors are: creating an inclusive environment for is all about balance, which can be achieved through dedi- well-being – which must and satisfied throughout everyone in attendance; fostering a safe space and open cating significant attention to each dimension. The role of all be considered for a the day. Common ingre- environment for people to share their ideas and express a planner is not to create this balance, but to create an truly well-rounded pic- dients to be aware of are themselves, which is vital for productivity and satisfaction; environment in which individuals can maintain existing ture. As personal and pro- gluten, peanuts, dairy, incorporating sessions on diversity to appeal to minority healthy lifestyles and thrive. Each wellness component is fessional priorities con- shellfish and animal populations; and discussing topics via guest panels, which interconnected and equally as important – implementing DepositPhotos.com tinue to blend, successful products. Culinary teams are becoming increasingly popular. Make sure there are these four ideas is a great start to creating an environment meeting planners need to be aware of the goals of the indi- are becoming increasingly creative and flexible, so a good speakers from different backgrounds and think about how that will take your corporate meeting to the next level. vidual and the goals of the event. First, let’s define each food service team should know how to cater to everyone’s attendees can extend the conversation outside the event. With all things considered, wellness truly is an essen- of the subsets for a better viewpoint and discuss how to needs. Planners can send out a survey ahead of the event This social component can help attendees during and after tial element for meeting planners to incorporate into their organically incorporate each theme into your next meeting. to get information to prepare chefs ahead of time. the meeting — forging new connections in the industry that plans to make any year a successful one. C&IT

Physical Mental A state of physical well-being is not just the absence of Mental well-being is a state in which every individual disease. It includes lifestyle behavior choices that ensure realizes his or her own potential, can cope with the normal ABOUT DIANE TIGHE health, avoid preventable diseases and conditions, live in a stresses of life, can work productively and fruitfully and is Diane Tighe is director of Catering & Conference Services at Washington Duke Inn & Golf Club. balanced state of body and considers the mind and spirit. able to make a contribution to their community. She plans up to 75 events per month with her team at the Inn & Golf Club and JB Duke Hotel This may include eating nutritious foods, getting enough There is so much information conveyed at meetings, so on the campus of Duke University in Durham, NC. With nearly 20 years of experience at the sleep, kicking smoking, staying active and making a point it’s easy for attendees to leave feeling drained. To prevent property, Tighe is a Certified Professional Catering Executive (CPCE) and an active member to stretch regularly. this, integrate more breaks into the schedule as a way to of NACE since 2001. She handles meetings for organizations such as Fortune 500 companies, Incorporating physical wellness into a meeting can be regroup and refocus, which is ultimately more likely to cap- nonprofits such as the Duke Children’s Gala and global academic powerhouse, Duke University.

14 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 15 MEETINGS AT SEA // Cruise Ships Float to the Top of the List for Planners Who Prefer Meetings at Sea

ive-star service, built-in entertainment, For incentives, groups have a choice: charter an better control of costs and that ever-elu- entire ship or share the sailing on a cruise with the Celebrity Flora is sive element of focus that a captive audi- general public. Lifeplus opted for the latter route. designed specifically ence provides — these are some of the key “We have never had any issues with sharing our for cruising the Galapagos reasons meeting planners cite when dis- sailing with the public,” Jones says. “We take advan- Islands — and as a cussing programs based on cruise ships. tage of our days at sea to host meetings and recep- possible incentive FIn addition to an ever-changing backdrop of tions so while everyone else is lounging at the pool, for top performers. sea and sky and a daily roster of new ports to call the majority of the Lifeplus group are involved in upon, the sea can provide a solid alternative to meetings or breakouts in some of the public spaces land-based events. that normally don’t open until the evening. Because “We love what a cruise-based meeting offers,” this was a recognition event, we hosted receptions says Ashlyn Jones, corporate event planner for Life- every evening, as well as two meetings in the Bliss plus, a referral marketing company in the health Theater. We really did not encounter any cons and wellness sector. A multitude of entertainment, a with the planning of our receptions or meetings in wide variety of dining comparison to a land Photo Credit options and cost sav- option — you just ings that help stretch have to be creative.” a budget were among She adds, “By the reasons she cites working with the for setting her incen- Charters, Meetings tive programs for top and Incentives team distributors at sea. as well as the ship’s “There is no com- team, we were able to parison for us,” Jones create some really fun adds. “Believe me, we environments for this have run the numbers event. We planned and we have partici- for months on the pated in many site Norwegian Bliss offered many activities — including receptions and broke go carts — for the 750 attendees of the 2019 visits at land-based up our group into dif- Lifeplus Diamond incentive cruise. locations, and you ferent evenings they just can’t beat the cost could spend with the of hosting a meeting at sea.” founders and senior management of Lifeplus. Spice The company’s incentive trip earlier this year for H2O, an open-air bar, was a perfect location for 750 Lifeplus distributors was held aboard Norwe- these receptions. The venue allowed for beautiful gian Bliss, the newest ship from Norwegian Cruise views and stunning sunsets, and with the tech booth Line, launched last year. The 4,004-passenger ves- located right above, we were able to take a group sel is spending winter in the tropics and summers photo each night of that reception.” in Alaska, making it the largest ship to ever cruise Jones calls the technology and signage avail- the 49th state. Bliss is also set to get a twin, Norwe- able aboard Norwegian Bliss “top notch,” offering gian Encore, which debuts this year in November. everything the group needed to host receptions and “We are a loyal client of Norwegian Cruise Line meetings. The ship’s tech team had all the cabling and have been sailing with them for many years,” and attachments needed to run presentations and explains Jones. “Norwegian Bliss offered every- videos for Lifeplus. thing that we needed to make this event a huge The dining on this mega-ship was another success — freestyle dining, the entire Haven, a pri- plus for the group. vate-access enclave for guests staying in suites, and “Norwegian Bliss offered so many dining options beautiful staterooms throughout. The itinerary was — complimentary as well as specialty restaurants,” perfect for our group, as well as the entertainment Jones says. “You can’t get that on land. You would offered onboard.” have F&B minimums that need to be met. Sailing

16 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 17 Regent Seven Seas Cruises will debut its second Explorer- class ship, Seven Seas Splendor, in February 2020.

is similar to an airport. Luggage is screened, passports are checked, room cards are scanned to board — it’s far and away more extensive than what you would get doing a program at a hotel.” Landry cites other, more subtle ways that a cruise-based event works well. Take a multinational program, on a cruise ship means complimentary modates all of that, which makes it for example, drawing attendees from dining is already built into the price.” very, very easy.” around the world. Having done multiple events with She continues: “A ship is different “The language capacity on these Norwegian, Jones does not use a third- from a banquet room, as there’s more ships is amazing,” Landry says. “The party meeting planner for arrange- waitstaff on board. In a hotel ballroom variety of different nationalities on a ments. “We have developed a good recently, I counted one waiter for every single ship can be as many as 40, with relationship,” Jones says. “But if this is 30 people — three tables of 10. On a 40 different languages spoken in addi- your first time planning and you don’t ship, you’ll have one waiter for 12 to 15 tion to English. If you have a particu- know where to begin as far as organiz- people, so it’s roughly half as many peo- lar group of people with a language ing the logistics, I would recommend ple they’re serving, plus a wine steward, need, and you alert the cruise line in Motivate Top Performers With What They Value Most working with a third-party planner.” as well as a head waiter and maître d’. advance, they will assign those speak- On a luxury ship, there’s even more.” ers to your group.” — A LUXURIOUSLY REWARDING EXPERIENCE — Third, she adds, cruise ships are When it comes to sharing a ship WORKING WITH A The secret to a successful event is to produce unique experiences that will stay with your attendees for years to come. THIRD-PARTY PLANNER packed with entertainment, diver- with other passengers versus charter- Regent Seven Seas Cruises® specializes in creating awe-inspiring moments for our guests, beginning with lavish pampering A third-party planner with more sions and amenities. ing, Landry says different groups have by a professional sta¢, highlighted by delicious made-to-taste cuisine and culminating with intimate excursions that than 35 years of experience in group “Every ship has some version of different needs. Generally a charter cruises and charters, Joyce Landry, a spa or health club,” Landry says. will be more expensive, especially if highlight the culture and gastronomy of the world’s most coveted destinations — all of which are completely included. CEO and president of Landry & Kling “There are nightly shows, live music in you are not filling every cabin. Our ships are the ideal venue for your next meeting or event. Enjoy the satisfaction of designing Global Cruise Events, identifies four the lounges, and if your group is family “We delve deeply into the client’s an unforgettable experience for your attendees while also surpassing your desired business objectives. ways cruises beat land-based events oriented, there’s usually a full range of requirements and try to find the best for most groups. children’s programming — you won’t ship for them,” Landry says. “Some

“No. 1, the meeting facilities are an have to bring it aboard. If you would people come to us asking for charter, LET US MAKE YOUR JOB EASIER BY PROVIDING THE FOLLOWING VALUABLE INCLUSIONS: advantage, because there are no room like to have theme parties, you don’t and sometimes what they want to do, rentals,” Landry says. “You can meet need to spend money to bring in décor whether it’s a particular destination or • FREE MEETING SPACE AND A/V • FREE SPECIALTY RESTAURANTS • FREE UNLIMITED BEVERAGES, INCLUDING EQUIPMENT, INCLUDING TECH SERVICES FINE WINE AND PREMIUM SPIRITS in a customized meeting room, or turn — they have lounges that are themed time of year, or maybe they want large • FREE UNLIMITED WIFI • FREE UNLIMITED SHORE EXCURSIONS • FREE CUSTOMIZED ITINERARIES a theater or large lounge into a meet- in different ways, and the décor and staging facilities, and we can’t make • FREE PRIVATE RECEPTIONS & EVENT PLANNING ASSISTANCE ing area. The A/V equipment and the lighting and music is already there. a ship just appear out of the blue. So, • FREE PRE-PAID GRATUITIES AND AWARD GALAS staging all exists, and it’s all included.” Fourth is security, which is no small something that started out as a charter Dining is another area where thing today. You want your people to we end up making a group booking out cruises come out ahead. be really secure. Ports are very much of, sometimes it’s vice versa.” “On a ship, a planner doesn’t need like airports, and the security you have There are also issues of timing: One to agonize over what to serve each night because everything is available THE MOST INCLUSIVE LUXURY EXPERIENCE™ to you, with a full menu and multiple choices,” Landry explains. “You don’t CONTACT US AT 1.866.625.6338 | 305.436.4465 need to worry about special diets or [email protected] | VISIT RSSC.COM/EVENTS meal restrictions — the ship accom- ARRIVING FEBRUARY 2020

Regent Seven Seas Voyager, here in Monaco, is one of four luxury Seven Seas Splendor® Seven Seas Explorer® Seven Seas Voyager® Seven Seas Mariner® Seven Seas Navigator® ships currently in the Regent fleet. 375 SUITES 375 SUITES 350 SUITES 350 SUITES 245 SUITES AFRICA | ALASKA | ASIA | SOUTH PACIFIC | CANADA & NEW ENGLAND | CARIBBEAN | MEDITERRANEAN | NORTHERN EUROPE | SOUTH AMERICA

SEP18116 18 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com ship might be the right size and level of service, but it might not be positioned WHEN IT COMES TO SUCCESSFULLY EXECUTING AN INSPIRING where you need it — a ship like Norwe- gian Bliss that sticks to North Ameri- INCENTIVE REWARDS PROGRAM, OCEANIA CRUISES OFFERS can ports can’t easily be repositioned to the Mediterranean for a charter. But the advantages of chartering the entire vessel can be advantageous. “It becomes your ship, so you have the ability to customize the experi- ence; a lot of flexibility,” Landry says. “You pay a price for that, because you have to pay for every cabin. But there are times where it makes total sense — for instance, maybe you want every attendee to have balcony rooms, some Each stateroom and suite on the Oceania Insignia has been refreshed, and ships are predominantly balconies. the ship features four open-seating restaurants, a spa and eight lounges. You could also take one ship and turn it into two groups. We chartered one key. This client charters with Windstar tional sailing ships accommodating ship for eight days and did two back- on a pretty regular basis, and when we 148 and 300 passengers. In recent to-back, four-day cruises, one down to do an itinerary that may need some years, Windstar purchased the three San Juan and then back to Miami, car- tweaking, based on the client’s vision, smallest yachts in the Seabourn Cruise rying 600 people each way.” Windstar is so accommodating.” Line fleet, each carrying 212 guests A back-to-back charter was ideal Fitzgibbons adds, “We love the and featuring oversized cabins that for Kathy Fitzgibbons, senior travel size of the Windstar ships. There are start at 277 sf, about double the size of buyer at Maritz Travel. Her client, a no crowds or lines ever. On this par- typical cruise cabins. Fortune 500 company, had a group of ticular itinerary it was primarily about But change is ahead for these 300 and wanted a full charter. accommodating their general session, 212-passenger ships, as Windstar is “We love to charter whenever pos- awards banquet and multiple cocktail investing $250 million in the next sible,” Fitzgibbons says. year to not only reno- “It gives us the ability to vate the yachts, but to customize the onboard “We love to charter extend each of them programming, enter- whenever possible. It gives by 84 feet, adding 50 tainment and décor. The us the ability to customize new cabins and two guests can wear logo hats new dining options to or apparel where and the onboard programming, each of the three ships. when they want; we can entertainment and décor.” The first to undergo the n fly the client’s flag, hang upgrade and expansion The Finest Cuisine at Sea™, served in a variety of distinctive open-seating restaurants, all at no additional charge banners — the list goes KATHY FITZGIBBONS this fall is Star Breeze, on and on. It gives the Senior Travel Buyer which will re-emerge in n FREE and unlimited soft drinks, bottled water, cappuccino, espresso, teas and juices Maritz Travel guests such an amazing February next year, car- n FREE 24-hour room service and pre-paid gratuities opportunity to network rying 312 passengers — n FREE meeting and conference capabilities with complimentary with each other, which is still svelte enough to fit audio/visual equipment what it’s all about.” parties. The charter gave the host the into the smaller ports in which Wind- n FREE Internet Solution: Windstar Cruises’ small- ability to easily walk around at din- star specializes. est vessel, the 74-cabin, four-masted ner to visit with everyone and to use Fitzgibbons says the all-inclusive n Intimate & luxurious ships catering to just 676 guests on Regatta, Insignia, Nautica sailing ship Wind Star, chartered in the microphone to address everyone nature of cruises provides better bud- & Sirena or 1,246 guests on Marina & Riviera February for two seven-day Panama during dinner. The deck barbecue get control and a great value. “Activi- n Widest, most diverse array of destination-intensive itineraries featuring a refreshing Canal itineraries. that they do on every cruise, weather ties are built-in, without extra planning mix of popular destinations, boutique ports and seaside villages “The Windstar ships are a great fit permitting, is always such a fun night or costs, there’s no charge for meeting for an incentive program,” Fitzgibbons with exceptional cuisine. Since Wind- rooms or the A/V onboard the ship, and says. “All the cabins are consistent in star is so small the client utilized all no extra costs to guests for health club ASIA & AFRICA | ALASKA, CANADA & NEW ENGLAND | CARIBBEAN, CUBA, PANAMA CANAL & MEXICO | BALTIC, SCANDINAVIA accommodations, which means every- of the spaces. The main lounge and or entertainment, or dine-arounds.” But & NORTHERN EUROPE | MEDITERRANEAN | SOUTH AMERICA | SOUTH PACIFIC & AUSTRALIA | TRANSOCEANIC one is equal, which is a requirement dining room work perfectly to accom- she adds that it’s important to be famil- for my client’s incentive program. The modate everyone together.” iar with the ships you are considering. price point and ability to work with Windstar Cruises encompasses a “Know which cruise lines want CHARTERS, MEETINGS & INCENTIVES Windstar to customize the program is fleet of six ships, including two addi- incentive business and are flexible CONTACT US AT 1.866.625.6338 | 305.436.4465 | [email protected] VISIT OCEANIACRUISES.COM/EVENTS 20 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com AUG184080 Ashlyn Jones, corporate event planner for Lifeplus, said Norwegian Bliss offered “everything they needed.” FEEL FREE TO HAVE Odyssey-class ships. Unique among many cruise ships, all guests can be accommodated for a meeting or pre- ONE HULL OF A MEETING. sentation in The Grand Salon Theater, or in The Restaurant for gala dinners. Two equally deluxe 600-passen- ger ships were added to the Seabourn When you book your Corporate Meeting or Incentive Travel Program fleet in 2016 and 2018, Encore and with Norwegian Cruise Line, you can relax. That’s because we guide Ovation. Meanwhile, Seabourn’s you through the planning process, so your attendees can easily go next venture is a pair of ultra-luxury, from team meeting to teambuilding. Whether you’re throwing a posh to work with,” Fitzgibbons says. ings and incentive markets, polishing purpose-built expedition ships that cocktail party with the Mediterranean as your backdrop, or basking “Understand the ship’s various their wares for an exacting audience. will launch in 2021 and 2022. The under the Caribbean sun by day and hosting an awards gala on board function spaces, the capacities; the In February 2020, Regent Seven 264-passenger ships, a perfect size for by night, you’ll enjoy the freedom and choices to customize your A/V available. Look at the meeting Seas Cruises will debut its second charters, will take guests to even more group function just the way you like. requirements and see how that works Explorer-class ship, Seven Seas Splen- remote places than currently found on with an itinerary. If the group needs dor; an additional sister will join the the exotic Seabourn schedule. to have a lot of meetings and you have fleet in 2023. But Regent is only one Silversea Cruises also has a collec- a very port-intensive itinerary, then piece of the trifecta of cruise lines tion of intimate luxury ships, ranging perhaps look at another itinerary or operating under the banner of Nor- from the 100-passenger Silver Gala- holding the meeting on land. Your wegian Cruise Line Holdings, which pagos to the line’s newest ship, the guests are not going to be happy if they include Oceania Cruises and Norwe- 596-passenger Silver Muse. Several are sitting in a meeting while the ship gian Cruise Line — three distinctly ships are currently on order, includ- is in port in some beautiful historic city or some exotic destination.” Landry concurs that not all clients “On a ship, a planner doesn’t need are ideal for a cruise-based meeting to agonize over what to serve or incentive, noting that if a group each night because everything is requires primarily single rooms, it will available to you, with a full menu ©2018 NCL Corporation Ships’ Registry: BAHAMAS and USA 37807 7/18 cost more, because cruise pricing is based on double occupancy. You may and multiple choices.” even have to pay a premium on double LOOK WHAT’S INCLUDED: occupancy because cruise lines count JOYCE LANDRY CEO and President on revenue from add-ons like spa Landry & Kling Global Cruise Events Freestyle Dining - Up to 27 delicious dining options Flexible Accommodations - From the luxury and exclusivity of packages, beverages and the casino. (with up to 11 FREE). The Haven by Norwegian® to our well-appointed Studios priced “The types of meetings where the for solo travelers. room requirement builds up also Destination Variety - Choose from 3, 4 and 7-day itineraries from around the world to create the perfect, awe-inspiring experience. don’t work,” Landry adds. “If it might different operations catering to all ing Silver Moon, a sister to the popular Customizable Group Functions - Complimentary venues, state-of-the-art AV equipment, catered refreshments, cocktail be 200 rooms for a couple days, and price sectors of the cruise market, in Silver Muse, and Silver Origin, a pur- The Best Variety of Entertainment at Sea - Broadway shows, live parties, entertainment and dining. then goes to 300 rooms — that won’t all regions of the globe, with 29 ships. pose-built ship destined for the Gala- music, comedy clubs, parties and more at no extra cost. work, you can’t have people getting At Oceania, the line’s Regatta-class pagos Islands — both arriving in 2020. on and off. The cabotage laws restrict ships are going through a renovation Royal Caribbean International people from doing this. And there are designed to create a new sophis- acquired a majority stake in Silversea CONTACT US AT 1.866.NCL.MEET | 305.436.4465 | [email protected] OR VISIT NCL.COM/EVENTS restrictions and limitations in certain ticated and modern look. Oceania last summer, providing the parent com- ports, so requirements for a speaker or Cruises also announced plans for two pany with a pure luxury play within its VARIETY OF EVENT SPACES THE BEST ENTERTAINMENT AT SEA COMPLIMENTARY DINING VENUES an executive to come in for just a night new, 1,200-passenger ships, dubbed family of cruise lines. The Royal Carib- and then leave are difficult.” Allura-class, scheduled to arrive bean brand itself represents a fleet of in 2022 and 2025. 26 ships, including several of the larg- FOCUSING ON MEETINGS Visiting more than 400 destina- est at sea, carrying up to 5,600 passen- AND INCENTIVE MARKETS tions and all seven continents annu- gers. In contrast to vessels, the ships There’s no question the industry ally, Seabourn competes with Regent themselves are often the destination. overall is booming, and cruise lines for the high-end market, starting Royal Caribbean’s main theaters are increasingly focused on the meet- with its three all-suite, 450-passenger seat up to 1,411 guests, while other ven-

22 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com ues include ice skating rinks, “neigh- borhoods” like Central Park replete “The skills and responsiveness and with thousands of plants and trees, customer service in the operations and conference centers that accom- and pre-cruise phase is just as modate up to 400 seated. Royal Carib- professional, and make working bean is the only fleet with dedicated conference centers on every ship. with Celebrity a breeze.” The line also works to accommodate planners desiring shorter programs. SUZANNE MARKARIAN Director of Planning and Purchasing Three-, four-, and five-night cruises Landmark Incentive Marketing out of Miami and Port Canaveral visit Perfect Day at CocoCay, Royal Carib- bean’s newly revitalized private island in the Bahamas, which came online for for a 110-person incentive trip earlier to respond to any RFPs and contract- cruisers this year. this year planned for luggage manu- ing questions. The skills and respon- Royal Caribbean International’s facturer Holiday Group. siveness and customer service in the second-largest brand is Celebrity “Celebrity Infinity was an upgrade operations and pre-cruise phase is just Cruises, which revealed Celebrity Edge for this group from some of the previ- as professional, and makes working last fall, the line’s first new ship in six ous years and it was priced competi- with Celebrity a breeze.” years. Delivered in May this year, the tively for their budget,” Markarian says. Holiday Group had cabins in a 100-passenger, purpose-built Celeb- “The dates and schedule matched the close group block, along with a section rity Flora is designed specifically for client’s promotional schedule for their of the dining room. A group block at Naturalist-guided excursions cruising the Galapagos Islands — and incentive program. It offered excellent the same dinner seating helped ensure for rewarding top performers. Flora accommodations and entertainment, that there were opportunities for group also places an emphasis on corpo- and the client loved the seven-night integrity and to allow company execu- rate responsibility — the ship is built itinerary and the Key West and Cozu- tives to visit with their customers. Top performers crave premium experiences, like exploring SM with dynamic positioning to ‘anchor’ mel ports with two full days at sea.” Markarian continues: “We used the Experience Galapagos the Galapagos Islands with Celebrity Flora . Come eye to without anchors and solar panels to “Celebrity’s proposal phase with Constellation Lounge for gatherings eye with extraordinary creatures, while sailing in supplement electricity; past Gala- Donna Chung, corporate sales associ- and cocktails before dinner, which the with Celebrity Flora, extraordinary creature comforts—intuitive service, pagos Celebrity guests have planted ate and Patrick Bralick, corporate sales participants loved since they could stunning suites, locally sourced cuisine with menus by over 38,000 trees. manager, has always been seamless,” regroup with friends and colleagues our Michelin-starred chef. It’s all included, even shore For Suzanne Markarian, director of Markarian adds. “We have worked after a day at port or sea. We also the ultimate incentive. excursions led by certified naturalists, like snorkeling with planning and purchasing at Landmark together for several years and they arranged for two private cocktail par- Incentive Marketing, the 2,170-pas- know us and our customer expecta- ties with entertainment.” the sea lions, sea turtles, and marine iguanas. senger Celebrity Infinity proved ideal tions. As a team, they are always quick Earlier this year, Celebrity Infin- Corporate responsibility is another incentive. We designed ity received a full upgrade that our new ship with dynamic positioning to “anchor” without updated the ship’s interiors through- Celebrity Edge’s Retreat out, including: décor lightened in the anchors and solar panels to supplement electricity, and Sundeck is a favorite main dining room, a complete over- our guests have planted 38,000 trees. Join us. gathering spot for haul of the spa and the transforma- meeting attendees. tion of Michael’s Club into the Retreat Learn more | celebritycorporatekit.com | 1-800-771-3873 Lounge, an exclusive hideout for guests staying in suites. “Do your research and work with a cruise line that fits your needs and phi- ©2019 Celebrity Cruises Inc. Ships’ losophy,” says Jones, from Lifeplus. registry: Malta and Ecuador. FOR THE 11TH CONSECUTIVE YEAR “It’s really important to me to research each ship that we plan on sailing with. I will sail on it several times before Discovery Lounge Sea lions in the Galapagos Sky Suite with Veranda the actual event so I can look in detail at each space, the flow of how our meetings function, and meet with the onboard staff to discuss F&B, recep- tion setup and meeting spaces. It’s the friendships that you build on the shore side, as well as the ship side, that will really make your event shine.” C&IT

24 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com

09_01_MICE_PRC_8.125x10.875_CIT_Flora.indd 1 7/25/19 1:10 PM Even though it’s a part of the U.S., a trip to Hawaii TRAVEL // can make a attendees feel like they’ve landed in another country. The Right Incentive Travel Destinations Do More Than Motivate Employees, They TRADITIONAL Create Memories of a Lifetime

& BEYOND BY CYNTHIA DIAL

Walt Kuhn

hen a meeting planner ences each night. However, the main The Indy 500 was the perfect incentive trip for a group from the automotive is tasked with planning event is race day, when the entire industry. Indianapolis, below, is a growing destination for sports incentives. an incentive — a reward group travels to the track to watch the that checks all the boxes fast-paced extravaganza. in fulfilling an attendee’s “As a city, Indianapolis is per- special shout out to San Diego, Laguna arounds and activities that give peo- dreams and desires — fect for meetings. Their ability to Beach/Orange County and Santa Bar- ple a chance to feel like a local always Wone prime-time piece of this puzzle is the host major sporting events makes bara. “Many of the attendees we see go over well. “And if we can set them destination. But what makes a destina- it appealing for incentives. The din- with our various clients are wealthy up with information and opportuni- tion desirable, so desirable that partici- ing scene is also solid in Indy and and can afford to do almost anything ties to know what good ‘non-touristy’ pants are over-the-top enthralled by the is still developing into something they’d like if they were traveling on attractions there are, they love us for choice and so energized by its selection better and better each time I visit,” their own dime, so our challenge is to it,” he explains. “We are the special- that they leave determined to qualify for Mulholland says. create an experience that money can’t ists at designing and creating experi- a repeat performance? Opinions vary, Concurring with Mulholland’s buy and to leverage our volume to do ences that people want to be a part but after visiting with an assortment of assessment is Daren Kingi, senior it. This would be something like a pri- of, so if anything, millennials have experts, cases are made for a variety of vice president of sales for Visit Indy, vate tour of the Vatican.” challenged, really nudged, the M&I places — from the tried and true to those who underscores his city’s sports ori- From years of experience, Mul- industry into embracing this con- beyond expectations. entation. “Indy’s reputation is raising holland knows that attendees espe- cept. I don’t think it’s influenced the the bar on the event experience when cially enjoy authentic destination choice of destinations, but I do think ON-TRACK INCENTIVES we host major sporting events like experiences, so things like dine- it influences how we design the expe- “The destination, resort and experi- the Super Bowl, NCAA Final riences offered, wherever ence are, of course, the stars of the show Fours and Big Ten Cham- the destination.” as motivators,” says Maritz Travel’s Ryan pionships, as well as those With respect to the plan- Mulholland, account manager responsi- in our upcoming calendar, ner/client relationship, ble for the annual pitch perfect group/ including the NBA All-Star Mulholland says his clients destination match of a corporate team Weekend and 2022 College are typically groups of about from the automotive industry with the Football Championship. All 100 for a six- or seven- Indy 500. “My client’s goal in hosting this have caught the attention of night trip, so accessibility event is two-fold: to strengthen partner incentive planners.” and travel schedules are relationships and to create mindshare Among other domestic important. Thus, they need for their brand,” the planner says. The choices, Mulholland hails enough lift to get everyone home base for this group is the JW Mar- Southern California “as in without issue and with-

Photo Credit riott Indianapolis, and it is a week full of good as it gets for an incen- out a long ground transfer city activities by day and dining experi- tive destination” and gives a once they’ve arrived at the

26 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 27 airport. “A truly world-class destina- Big Top show and event venue where 13,000 rooms in its downtown core ‘IT’ DESTINATIONS “We are starting to see more tion could make these factors less willing attendees can learn the skills and the ability to fly in/out of - Van According to Elizabeth Anderson, important, like the Maldives and of aerial silks, tightrope and trapeze. couver International Airport, officially event manager, and Ruth Wikoff- interest from start-up and tech Bora Bora, but generally these are the designated “best airport in North Jones, CSEP, senior new business spe- companies looking at air streams first things we think about. It’s- cer THE VALUE OF CANADA America for 10 consecutive years” by cialist with One10 — a company expe- and non-traditional hotel or tainly not important to all clients, so Like real estate, the guidelines in the Skytrax World Airport Awards, rienced in travel & events, incentives resort experiences.” you just have to know who your cli- selecting incentive destinations are and is served by 56 airlines flying to & recognition and marketing services ents are,” he says. ‘location, location, location.’ How- 125 non-stops destinations and the — Hawaii is an ‘it’ incentive destination DEANNE VIGIL ever, if an international location is arrival of 78 U.S. flights daily. for a variety of reasons. “Often incen- Regional Vice President BEACHES AND THE BIG TOP the preference, but the priorities are tive groups trend toward places that HelmsBriscoe However, planners don’t have to proximity, cost and familiarity, look FROM ISLANDS offer warm weather and sandy beaches, traverse the Pacific to reach stunning no further than Vancouver, British TO INTERNATIONAL experiences in local culture and history, beach locations. Sarasota County, Columbia. This Canadian metropolis, “My clients are focused on tropi- multicultural and hyper-local culinary a go-to for companies looking for an tinations in the Caribbean. And because Florida features 35 miles of pristine that in the category of environment cal destinations such as Hawaii, Cabo experiences and excellent shopping. alternative to Mexico for groups who the destination of Hawaii knows how to sand on the Gulf of Mexico and its alone, espouses it all — a harbor, the San Lucas and the Caribbean,” says Hawaii ticks all these boxes.” are sensitive to issues there, as the work with groups, there are cost-saving namesake city has the state’s highest ocean, the mountains and all the activ- Deanne Vigil, regional vice president The One10 duo explain that it’s perception is that Hawaii is a safe des- measures in place. Hawaii offers good concentration of Zagat-rated restau- ities that come with these geographic for HelmsBriscoe, a company dedi- approachable, relaxed and though it’s tination,” Wikoff-Jones says. air lift from the continental U.S. and rants. Little known to many planners, blessings. It is home to the mildest cated to matching the needs of the a part of the U.S., a group feels like Breaking down planners’ consider- once you get to Honolulu, flights to the however, is Sarasota’s reputation as temperatures in Canada, a 1.5-hour meeting and incentive planners with it’s landed in another country. Addi- ations into categories: seasonal travel, other islands are readily accessible. The Circus City. Having once been the drive from Whistler Blackcomb ski the right hotel and destination. When tionally, each island has its own feel cost and the three A’s (accessibility, availability of excellent hotel products is winter home of circus owner John resort, a 20-minute float plane ride looking domestic, Vigil’s groups typi- — metropolitan Oahu, lush Maui and accommodations and activities), they remarkable for such a small geographic cally desire a beach destination, but Kauai and volcanic Hawaii — so plan- expound. With respect to seasonal location. Luxury options include brands she’s also seeing a greater interest in ners can take the same group multiple travel, there really isn’t a bad time to go such as Four Seasons and Ritz-Carlton; international cities such as Dublin, times and have different experiences there. Cost-wise, Hawaii is not an inex- and for the more price-conscious incen- Ireland and Florence, Italy. The goal by changing the island. “It has become pensive option, but it is on par with des- tives, major hotel brands and even bou- is simple: “Clients want to offer an experience that their attendees may not have had on their own.” Case in GLOBAL // point: An incentive trip to Florence and the Four Seasons Hotel Firenze THINK ACROSS THE POND, OFF THE GRID AND OUT OF THE BOX for 100 top sales performers of a Southern California pharmaceuti- AS WITH ANYTHING SPECIAL, sometimes and near the big game (so near, it’s it’s all about the surprise element, so close enough to hear the rumble of an cal company — a group that this year what better way to get the attention of elephant’s stomach) — this is incentive traveled to the Caribbean’s Nevis and next year’s attendees than to announce reality in Africa. is considering Prague or other Euro- an incentive destination so distinctive, it “Contrary to some perceptions, becomes a talking point and lights a year- Africa is far from a backwater, third-world pean cities for 2021. long fire under attendees to get there. offering with third-world standards, but Vigil’s destination selection guide- rather a very workable, very manageable, lines are the following: Travel is SPA TOWN SERVES UP very exciting destination, fast becoming a typically late April/early May; acces- GERMANY’S BEST ‘must’ rather than a consideration,” says “Baden-Baden is a small, exclusive Victoria Weinstein, director and COO of sibility translates to no more than city that offers a variety of unique Salute Africa LLC, a DMC for Southern and A trip to the Four Seasons Hotel from BC’s quaint capital city of Victo- one connection and not more than activities found only in this region. It is East Africa, known for bespoke planning Firenze in Florence, Italy can offer ria and is a great value while the U.S. an 8- to 12-hour flight. Authenticity not the ‘typical’ destination for incentives assistance from its MICE department and that’s what makes it even more that is constantly looking for fresh ways an experience that attendees may dollar fluctuates. One U.S. dollar buys is essential and there must be things Kristin Björnsen not have had on their own. interesting, as most people don’t know to motivate employees. $1.30 U.S. of hotel rooms, meeting to do for a group of 100 with varying what to expect,” says Patrick Jonek, world-famous thermal spas for which the “Southern Africa is fast becoming the space and F&B in Canada. interests. She details that award din- senior sales manager at Roomers Baden- city is best known. industry’s most desired destination for Ringling, Ellen Thomas, senior meet- Here, it’s possible to breakfast with ners are always unique to the destina- Baden, the city’s first lifestyle hotel brand. So different, so exceptional is this long- the incentive market,” Weinstein says, An elite German spa oasis, this is a time European capital of quiet luxury, it is and the proof is in its extraordinary team ing sales manager, Visit Sarasota bears and sightsee from the top of a tion — such as private homes or beach destination choice that serves up off- said that after his visit President Clinton building and group opportunities — from County, says: “Groups love The Ring- wind turbine on Grouse Mountain; venues for Hawaii, Nevis and historic the-beaten-path activities such as driving remarked: “Baden-Baden is so nice, they a Harley-Davidson convoy ride from the ling (aka Ca ’d’Zan, “House of John”) join a chef’s tour, shopping excursion palaces or castles for choices such as outings in the nearby Black Forest; had to name it twice.” airport to the hotel and Indiana Jones behind-the-wheel training at the Driving challenges to gala dinners on the beach where events overlooking the bay on and cooking class at Granville Island Italy and Ireland. And with respect Center Baden-Baden; guided mountain OUT OF THE COUNTRY and in the bush under the stars. the patio of John Ringling’s elaborate Public Market; attend a Vancouver to a new take on accommodations, bike, e-bike, Segway and Scrooser AND INTO AFRICA While cost is typically a perceived home, or in an Italian palazzo can be Canucks NHL hockey game for high- Vigil adds: “We are starting to see tours; excursions to Strasbourg, France, Dream or actuality? Traveling on obstacle, Weinstein explains that it is a designed. Tours of the circus museums end dining and a meet-and-greet more interest from start-up and tech (a 25-minute train ride away); private a five-star train, waking in a high-end big variable and the range depends on corporate horse races at Iffezheim luxury safari camp to go on safari in an many factors — number of days, types of or of a priceless fine art collection are with players; and visit the Vancou- companies looking at air streams and racecourse; even shoe care courses open Land Rover tracking the Big Five activities included and level of luxury. The included in this exclusively Sarasota ver Aquarium to feed and train the non-traditional hotel or resort experi- with a bespoke shoemaker; praline- (lion, leopard, rhinoceros, elephant and reward, however, is priceless. experience.” Upping the ante is the marine mammals. ences. ‘Glamping’ is also a newer trend and chocolate-making workshops and, Cape buffalo), enjoying a night safari or In summation, the authenticity scale of course, a day of relaxation at the better yet, a walking safari in the open weighs its value, and Africa tips it! C&IT Circus Arts Conservatory, a 15,000-sf Sweetening the deal are the city’s for incentives.”

28 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 29 Iceland offers mesmerizing views of the Northern Lights, something attendees will likely never forget. SIMPLY REMARKABLE

manner. They have also redefined luxury as the ability to “choose” rather REMARKABLY SIMPLE than gravitate to high-end brands. Set on another island in another ocean was the intimate incentive for 30 of LegalShield’s top earners — destina- tion Iceland. Having learned from plan- ning this annual event last year that the close-knit group of colleagues enjoys adventure and discovering new places together, the One10 team ensured tique resorts are in the mix. Hawaii is a This resort was so hands-on that every experience was extraordinary great destination because of its authen- when one of the younger guests lost — exploring Reykjavik via tuk-tuks tic offerings and its ‘Aloha’ ways, with her stuffed Snoopy, the onsite team (six-person buggies), driving off-road locals always friendly, welcoming and and hotel partners whipped into jeeps over the Mars-like terrain, din- eager to share their culture and a cui- action to find the treasured friend. ing on lobster in a quaint village by the sine that reflects the melting pot of However, as it was after the girl’s sea, a dip in the Blue Lagoon, climbing ethnicities who have inhabited these departure, the hotel made Snoopy an a glacier in Mercedes 4x4 vehicles for islands — Polynesian, Japanese, Maori honorary manager and returned him snowmobiling and ending with a meal and even the U.S. mainland. with a great adventure photo booklet called “a dinner in the skies,” complete Having planned several sales detailing his journey. with mesmerizing views of the North- incentive trips last year for leaders in “Know you audience and demo- ern Lights. The planner says of the trip the automotive industry to a variety graphics,” Anderson urges. The demo- and its accolades: “We never tire of of resorts on two islands, participants graphics of last year’s incentive trip hearing the sentiment ‘best trip ever.’” were greeted with an endless list of made-in-Hawaii options. Two days of activities entertained a group last “Attendees are demanding more year of 45 couples at the Ritz-Carlton, opportunities to customize their Kapalua on Maui. Among these entice- experiences, even within group With over 500,000 square feet of flexible indoor and outdoor meeting ments were a catamaran cruise, zip spaces to choose from, including 21 distinctive outdoor venues, lining, golfing, spa going, a kayaking travel, more exclusivity and unique Atlantis customizes each event to your specific tastes and needs. adventure, an afternoon of leisure with happenings … ” From a pool-side event on the Royal Deck for 1,000 to an intimate the option of shopping in Whalers Vil- lantern lit dinner for 50 on the beach, leave the planning to us. lage and Lahaina Town and a farewell ELIZABETH ANDERSON Book your event today and we will take care of the details. Event Manager finale on Ritz-Carlton’s Beach House One10 Lawn, complete with traditional hula dancers, a fire dancer and a lively band. In July last year the Four Seasons for 70 couples to Four Seasons Resort Bottom line for One10’s meeting Resort Lanai at Manele Bay hosted Maui at Wailea was on the younger professionals regarding destinations Receive up to Commission and entertained One10’s group of side and as a result, they were offered a and what they offer: “Attendees are  35 families (150 participants) with “day your way” with a rental car option demanding more opportunities to cus- when you book your qualifying meeting by water-oriented activities, horseback and two free evenings to explore the tomize their experiences, even within January 31, 2020 and host by December 20, 2020. riding, shooting, archery and a fam- area. “It was a hit!” With respect to group travel, more exclusivity and ily friendly outing called the “Animal millennials, “It’s important to capture unique happenings, far beyond what Reference promo code 15%. Lovers’ Experience.” Custom designed luxury experience — high quality and they could do on their own or have for the group, it included a stop at the refined — without the pretentiousness done in the past,” Anderson says. She Lanai Cat Sanctuary where attendees and ‘stuffiness’ of what would be con- additionally sees an increase in the were able to interact with all sizes and sidered traditional, and that includes desire for more ‘active’ options and MeetingsAtAtlantis.com | 1.800.722.2449 ages of felines, an outing to the Sta- the destination, hotels, venues and the inclusion of learning opportunities bles at Koele to learn about and work overall experience,” Anderson says. such as cooking, mixology, fashion and with the horses and a visit with resort She elaborates that while they value art. “They want the bragging rights to Offer is valid for newly contracted meetings or group incentives with 75 or more paid room nights at peak in “ambassador” Uncle Bruno and his luxury, they want it delivered in an share with colleagues and friends,” accordance with the Sales Contract. Offer not valid in conjunction with previously booked or held meetings or on-property assortment of birds. uncomplicated and more relaxed Wikoff-Jones concludes. C&IT events and may not be combined with other promotional offers. Meeting must be booked by 1/31/2020 and held by 12/30/2020 and is subject to availability of function space and guest rooms at time of booking. Blackout dates may apply. Qualifying planners who are Marriott Bonvoy members may also be eligible for Marriott Bonvoy Events program points. Marriott Bonvoy Events program points must be requested at time of booking. Not responsible for 30 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com omissions or typographical errors. TRENDING // Incorporating Wellness Into the Agenda Helps Attendees Maintain Health Lifestyles

BY PATRICK SIMMS

he motivation for extending the ples include: the farm-to-table plan, where wellness initiative into a compa- we support community agriculture programs; ny’s meetings is typically twofold: standing desks; flexible work hours; remote On one hand, people are increas- working day; health fairs; campaigns to get ingly conscious of their physical flu shots; etc.” and mental well-being — so many While incorporating wellness into meet- Tattendees will expect meetings to enable ings makes sense from different perspectives, them to continue their healthy lifestyles. On there is no ‘one-size-fits-all’ solution. Plan- the other hand, upper management wants a ners will need to customize the offerings to healthy workforce, which motivates wellness the wellness interests of their attendees and initiatives during internal meetings. to their demographics. For example, Grape- Atlanta, Georgia-based Cox Automotive’s vine, Texas-based GameStop’s attendee demo- meetings show both motivations at play. “We graphic is largely millennial, male gamers, and have seen an increase in the attendee’s inter- physical fitness isn’t necessarily a big part of est in wellness in the last 10 years,” says Thais their culture, observes Samantha Vogel, CMP, Toro, MBA in International Business and Mar- senior manager, meetings and travel. Over the keting and event planner. At the company’s cli- years, there has been some trial and error in ent-hosted programs and incentives, “demand determining which exercise offerings will res- for more creative wellness activities is increas- onate with most of the attendees. Boot camp ing, due to people seeking outdoor and adven- and yoga sessions turn out to be less popular ture activities in their personal lives.” than the company’s Fun Run event. At the same time, Cox’s planners also want Vogel has also found it effective to simply their attendees to reap the rewards of healthy ask attendees what they’re looking for in this practices at these events. “The positive impact area. “We’ve incorporated the wellness piece on people’s behavior after exercising or having into our attendee registration process as well as healthy eating options is evident,” she adds. the attendee feedback process,” she explains. “All these different alternatives boost energy, “So we’re asking on the front end: ‘Will you morale, improve concentration and reduce participate in this?’ Because if we’re not get- stress. If our attendees are happy, planners ting a lot of interest, maybe we can restructure will be happy too.” And the company itself pri- the activity to make it more appealing. And of oritizes wellness, so it’s natural that meetings course, on the back end we always ask: ‘Was will reflect that aspect of the corporate culture. this worth it? Would you do it again? If you “Our company provides a very solid platform didn’t like it, what could we replace it with to support Cox wellness culture through ‘Know that would provide the opportunity for you to Your Numbers’ — where employees get a free decompress and focus on yourself while you’re health screening and earn credit to pay for our at these meetings?’” health-care costs,” Toro notes. “Other exam- As a result of the feedback, a certain activ-

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32 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 33 GameStop offers ity may be redesigned, eliminated or a $50 gift card The Fun Run is the most popu- “We know how more and more simply scaled back if the contingent to attendees to lar of the physically oriented well- studies are being done on the of interested attendees is relatively participate in ness activities offered at GameStop’s its Wellness Fair. small. Often, “it’s about scaling the annual meeting. “On a good year, effects of food on people’s options to meet the needs of most of out of 4,500 attendees, we get maybe attention spans and ability to your attendees,” Vogel says. “So even 300-400 people” participating, Vogel focus, and how the blood-sugar though exercise isn’t as big of a pas- says. “But there’s definitely been years sion point for our attendee base, we where we’ve had 150 people.” Group level can be affected.” still have people that are very into yoga has had even lower participation, KAREN ZUNKOWSKI exercise and we don’t want to pull all sometimes a turnout of only about 30 Director of Global Event Marketing those pieces out.” attendees, and boot camp was discon- Ivanti tinued after two years. “We found that MENTAL FITNESS a lot of the people that were really hard- Meetings can be mentally taxing core into working out were just doing NUTRITION affected,” Zunkowski says. “And much on attendees. Even if the event isn’t it on their own time and not necessar- Healthy cuisine at meetings is of what we talk about is pretty techni- an intense training session or highly ily going to the boot camp,” she notes. nothing new, however, what is con- cal and intensive. So we offer a little interactive, fairly constant focus on Unlike specialized forms of exercise, sidered optimally healthy is subject variety: You get your Red Bulls, but the presenters is required. During the Fun Run has a general appeal. to an increasing variety of interpreta- we’re also going to give you healthier those moments of inattention to ses- “Our annual meeting is very stimu- As popular as any wellness element “You’re not going to go to a yoga class if tions depending on the diet, whether food options and make sure there is sion content, attendees often tend to lating. It’s gaming, so we have a lot may be, attendees’ preferences and you don’t practice yoga; you don’t want its vegan, keto, paleo, pescatarian and always a protein available to you and work-related matters on their devices. of realistic combat, pyrotechnics and needs always come first in design- to look like the one person that’s never so forth. Accommodating these diets not everything has carbs.” As such, most meetings benefit from laser shows. And we have a lot of ing the experience. done yoga before,” Vogel says. “But with is incumbent upon planners and chefs Proteins tend to be more expen- built-in options for mental recovery. attendees that have medical condi- Veterans with PTSD, who form the fun run, they don’t have that pres- today, more than ever before. There is sive, however, and in general healthier Toward this end, the Cox Automotive tions or they just get over-stimulated,” part of the attendee base, found the sure of having to be the most in-shape also an elevated call for locally sourced options, e.g., organic, can present bud- planning team has incorporated medi- Vogel says. “So it’s also a very popular Rest & Recovery Lounge especially person; you can even walk it. They’re foods and indigenous dishes. A sign getary hurdles. “One of the challenges tation breaks and spa activities. As to place throughout the week. And it’s valuable in helping them decompress. doing it at their own pace and with their of the times is the popularity of agro- we do feel we have is that healthy breaks the former, Toro notes that “We like especially popular at the beginning of Managing everyday stress is also an friends. It’s a social experience.” tourism tours. “Our Portuguese winery are oftentimes so much more expensive to use outdoor areas, as being in con- our annual meeting when everybody important aspect of mental wellness, However, basic yoga can certainly tour, including olive oil tasting, bread than just a regular F&B break,” Vogel tact with nature is another stimulat- wants a free massage after being on a and there is much research support- be an inclusive activity, one that has making, etc., was our highest selected says. “So it’s cheaper to feed people ing option that we use to support well- plane for however many hours.” ing the theory that petting animals both physical and mental fitness com- tour,” Toro says. cookies than to feed them smoothies. being.” Spa sessions are becoming Feedback from attendees has lowers stress levels. With that in mind, ponents. For some of Ivanti’s smaller The low-carb trend can benefit the We’re trying to work with hotels and more popular, and she observes that played a role in developing the lounge. GameStop also added a Puppy Lounge meetings, Zunkowski has brought in a meeting at hand, not just attendees’ “Guests want to go beyond the stan- “The first year we did the room, peo- to its annual conference. yoga instructor “to do a stretch break overall health. “We know how more dard massage or facial choice; they ple said, ‘Thank you for finally doing in the afternoon, just some minimal and more studies are being done on GameStop also offers a Fun Run at its annual meetings that want specific selections, upgraded this.’” However, when Vogel’s team PHYSICAL FITNESS stretching that anyone of any age or the effects of food on people’s atten- can get as many as 300-400 selections and a longer duration.” was considering adding aromatherapy Runs, hikes, cycling tours and capability can participate in,” she says. tion spans and ability to focus, and people to participate. GameStop has specially designed a to the lounge this year to round out the other group exercise activities can’t be how the blood-sugar level can be mental wellness venue for its attend- multisensory experience, a GameStop accommodated in every meeting sched- ees. Dubbed the Rest & Recovery resource group discouraged the idea. ule, but a planner can at least try to Lounge, the space includes com- Comprised of those who identify with facilitate personal gym time for attend- plimentary massages, couches for or have a disability, the group “said ees. “Some fitness centers open and attendees who want to lie down, that people with disabilities often close at certain times, and we go in and soothing custom lighting, spa music have sensitivities to different smells, negotiate with the property to extend and even an on-site EMT ready to so can you not have any aromather- those hours on the front end and back service any attendee’s physical issues. apy in there? We said, ‘absolutely.’” end,” says Karen Zunkowski, director of global event marketing for South Jordan, Utah-based Ivanti. According “We’ve incorporated the to Vogel, who often speaks with plan- wellness piece into our attendee ner colleagues on customer advisory boards, “people aren’t always including registration process as well as the fitness and wellness amenities in their attendee feedback process.” standard contracts. And I think that’s becoming more of a trend. It’s some- SAMANTHA VOGEL, CMP thing we’ve been doing for a long time. Senior Manager, Meetings and Travel We always contract a concession for all GameStop of our attendees to have full access to any wellness facilities on the property.”

34 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 35 ties that have nice gym facilities and/ or offer fitness classes, hiking or bicy- cling activities. Food is also important, and we focus on hotels that provide a healthy menu. Providing fitness ser- vices outside just the gym environment and extended F&B programs is a key indicator that the hotel’s overall mind- set on wellness is as important as ours. We also like to partner with properties that have outdoor areas to host activi- ties such as meals and team building, providing another way to bring wellness to meetings.” She adds, “Hotel spas that offer expanded services as steam, Ivanti used this fresh produce as part of the decor an event’s welcome sauna or hammam [Turkish bath], reception, then made it available to the hotel for meals the next day. where guests stay at the spa, is double the duration and experience, providing convention centers to find more eco- cash incentive,” Vogel explains. “And a higher value on our wellness spend.” nomical options to provide healthier for us it’s a way to track our associates’ Among the many hotel brands breaks.” But apart from generic options wellness from year to year and lower offering creative wellness breaks and like trail mix, it can be hard to avoid the overall benefit cost that Game- wellness features in their meeting and a higher price tag for healthy cuisine. Stop is paying purely by providing this guest rooms, is MGM Resorts Interna- So the context provided by the meet- activity at our meetings and providing tional’s Stay Well program. The Cor- ing and the attendees is key: Are many that incentive around it as well.” porate Event Marketing Association attendees calling for organic options, Competition is a great motivator (CEMA) Summit 2019 was held at the While we offer some memorable challenges, or specialty smoothies and nutrition for some people, and that element can MGM Grand in Las Vegas. Zunkowski, bars? Is the meeting an intense train- easily be added to physical exercises, who attended, was able to experience planning a meeting isn’t one of them. ing session where participants would i.e., the ‘fitness challenge.’ Both Cox Stay Well guest rooms. “They actually benefit from low-carb, high-protein Automotive and Ivanti coordinate designated all of the participants to Whether team members are enjoying the unique challenges of our two 18-hole championship golf courses, meals? Such questions help planners ‘step challenges’ at some of their meet- be in the Stay Well rooms. We could or getting inspired by the unmatched beauty of our island retreat, Ocean Reef is a unique private destination for determine whether the investment in ings, where attendees compete for the check in at the Stay Well registration meetings and events. Our newest facility, Carysfort Hall, is the centerpiece of our 30,000 square feet of available healthier options is justified. most steps during the event. “We’ve desk, which was also a nice perk,” she meeting space that also includes a state-of-the-art cooking school. incorporated that into our mobile app says. “I appreciated that smoke-free Enhanced by our tropical ambience, impeccable service and noteworthy attention to detail, TRACKING AND game: Whoever puts in the most steps environment and the separate check- you’ll also find exceptional amenities including: MOTIVATING WELLNESS gets a prize for that day, usually some in. Each guest room has a humidifier in • More than a dozen dining options • Fishing, diving and snorkeling • Tennis & Games Center • The Spa at Ocean Reef Despite the ongoing popularity of sort of tech gadget such as an Amazon it, which is good for people that are not healthy lifestyles, with new diets, fit- Echo,” Zunkowski says. “They’ll be used to the dry air. There is a water fil- To see how your participants can experience this private club contact your ness routines and products continu- rewarded for having their hotel room ter on the shower head and they have a Personal Meetings Manager at 800.843.2730 or visit www.MeetingsatOceanReef.com ally flooding the market, not all health- be so far away from the conference different room service menu that offers minded individuals are created equal room,” she quips. “If it’s a long walk, mostly healthy options.” Zunkowski in terms of motivation and commit- let’s have some fun with it.” concludes that “a good percentage” of ment. Planners can encourage attend- Ivanti attendees “would really appreci- ees to stick to the lifestyle during the PARTNERING ate” the Stay Well product. meeting with various ‘carrots.’ “We WITH PROPERTIES Paying close attention to attend- look for gifting options that help moti- Hoteliers, through their facilities, ees’ interests and demographics as vate people to reach their well-being fitness programs and referrals to local they relate to wellness is the best way goals, such as fitness watches, sport wellness providers, are invaluable to ensure one’s planning efforts in this apparel and branded water bottles,” partners in the wellness effort. While a area aren’t for naught. Some attend- Toro says. Similarly, GameStop offers hotel’s lack of robust wellness features ees may not take interest in yoga or a $50 gift card to motivate attendees is seldom a ‘deal breaker’ in site selec- organic food options and such ele- to participate in the company’s Well- tion, it can certainly hamper a hotel’s ments should never be incorporated ness Fair, where they can have their bid when it comes to certain groups. simply because they are trendy. As an vitals measured and various other “We love to partner with hotels that investment into your meetings, well- ‘checkup’ routines. “In addition to care about their guest’s health and pro- ness should demonstrate some ROI in getting feedback on where they are in vide a supportive lifestyle,” Toro says. terms of strong attendee participation their personal health, they’re getting a “We really pay attention to proper- and positive feedback. C&IT

36 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com

ORC49028 Insuran-Finan-MtgsAd.indd 1 2/13/19 5:25 PM is because we lack government regula- INDUSTRY ANALYSIS // Experts say the tions and company transparency, but gender pay gap, while we ignore that women hold some of real, is difficult to the responsibility in the equation as quantify because it well; mainly knowing what they’re is caused by so many worth and knowing how to advocate different factors. for it,” Jaras says. “So often we blame the difference on gender, when the reality is that there are no two candi- dates that will ever be equal in terms of qualifications and background and what they bring to the table.” Javier Delgado, founder of People- Too, says, generally speaking, the top issues facing the gender pay gap in the United States, which stands at about 80 cents to the dollar, has been creep- ing up since the Equal Pay Act of 1963, when the pay gap was at 59 cents to the dollar. “Issues like male-dominated Olivia Jaras, rear, founder of Salary Coaching for Women, at an orphanage in industries, population percent at the Dominican Republic. She says women must “know their self worth.” work, biases and inherent past habits also have caused this difference,” Del- personal choice. lawful to pay better performers more DepositPhotos.com gado says. “And various other factors Wage discrimination can be inten- money, the key is to document the rea- like region, industry, discrimination, tional discrimination — when a man- son or decision and to be sure that the type of jobs, physical requirements ager decides to pay a man more than a employees are on a level playing field. and education are all factors that are woman on the belief that a man has a “In the meeting and events indus- involved in the pay gap.” family to support. According to Cami- try, it also is important to review not When talking about pay gap dif- niti, wage discrimination does not nec- just salary, but also incentives and ferences, it’s also important to under- essarily require intent to discriminate; other perks — even including travel stand the difference between wage the equal pay statutes make it unlaw- perks such as access to clubs, expense discrimination and wage differ- ful to pay a woman performing the accounts and first class accommoda- Money Matters ence. Quite simply, discrimination is same job as a man less compensation tions,” Caminiti says. implying that there’s deliberate unfair in the absence of legitimate, bona fide action being taken, while wage differ- factors that justify the pay disparity. KEY ISSUES FACING Discussing Equal Pay in the Meetings and Events Industry ences might be naturally occurring It is important to note that the wage THE INDUSTRY due to skill discrepancies. gap evaluates all aspects of compen- The top gender pay gap issues fac- BY MAURA KELLER Wage differences have several sation, not just salary. “Not all wage ing the meeting and events industry sources including training, education, inequality is unlawful,” Caminiti says. and others are three-fold, and include: experience and job availability. Kath- “Some wage disparities are the result •• Identifying whether a company he concept of the gender pay gap money as the work they decide to put in. leen Caminiti, partner at the national of personal choice, such as the course has a gender pay gap. has long been a point of contention “In my experience meeting and event plan- labor and employment law firm Fisher of study in college or the decision to •• Determining the root cause across all industries and within busi- ners are predominantly women,” Sherry says. Phillips and co-chair of the firm’s Pay work part-time to care for children for the pay gap. nesses of all sizes. And the meetings “If there are differences in wages, it comes from Equity Practice Group, says some or aging parents — roles more typi- •• Compliance with the legal re- and events industry is no exception. individuals who choose to ask for raises on wage differences are the result of cally assumed by women.” While it is quirements for equal pay that While the gender pay gap is certainly their base salary and those that don’t. If there have been enacted in states and Treal, it is also a much more complex situation is a sales or commission structure to one’s cities throughout the country. than most recognize. Certainly some of the gen- wage, it is based on how great they are at sell- “If there are differences in wages, As Caminiti explains, identify- der pay gap can be attributed to outright dis- ing their product.” ing whether there is a pay gap can crimination, while other aspects of the pay gap Olivia Jaras, founder of Salary Coaching for it comes from individuals who be tricky and, if possible, a company are simply the result of the tangible differences Women and bestselling author of “Know Your choose to ask for raises on their should work with legal counsel to con- between men and women and their individual Worth, Get Your Worth: Salary Negotiation for base salary and those that don’t.” duct a privileged pay equity audit in an work ethic. Just ask Elizabeth Sherry, a meeting Women,” agrees. Jaras thinks the biggest issue effort to maximize confidentiality. and event planner and program coordinator for being faced by the gender pay gap within the ELIZABETH SHERRY “This can help identify jobs that are Twin Cities Wedding and Event Professionals. meeting and events industry and other indus- Meeting and Event Planner and Program Coordinator substantially similar and also evaluate Sherry has been paid partly by commission her tries is one that is not often talked about: “Too Twin Cities Wedding and Event Professionals whether there are legitimate business entire career and thinks people make as much often we think that the only reason we have a gap factors that justify any pay dispari-

38 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 39 Elizabeth Sherry, a planner at a than most firms, or internal teams, Twin Cities Wedding and Event are going to do. Professionals, thinks people Caminiti says the key is to level set make as much money as the opportunities and pay. She recom- time they put in. mends that employers: first, review basic human resource practices and worth and how to persuade others companies should eliminate salary to give it to them, we wouldn’t have history inquires because setting sal- a gap — other than standardly occur- ary based on prior salary history tends ring deviations.” to perpetuate the gender gap; sec- Emily Howe, corporate gender ond, conduct a privileged pay equity strategist at Portola Advisors, says the audit to evaluate on a job-by-job basis problem of measuring gender pay gaps whether employees in substantially is both fact and perception — the fact similar jobs are paid the same, and that accurate adjustments for apples- periodically review positions every few to-apples work is very difficult, and years. “Third, if you find a gender wage people perceive it as imprecise. gap, correct the gap, perhaps with pay ties identified,” Caminiti says. Next, reflects in their wage. “A strategy that “The reality is that pay gap metrics adjustments, perhaps starting with Emily Howe, corporate gender strategist at Portola Advisors, says the determining the root cause for the pay happens often in this industry is job do get people’s attention, and so lead- bonuses,” Caminiti says. “Finally, take problem of measuring the gender pay gap is both fact and perception. gap is essential. hopping for better wages and promo- ers may say ‘Well, even if it’s impre- steps to identify and correct the root Caminiti says there are key ques- tions. In order to do this successfully, I cise, let’s go ahead and do the mea- cause for the differential. For example, ture broadband grades and percentiles tage working women. Howe adds that tions employers need to ask, including: believe growing your network of ‘Who surement and see what it says,’” Howe in the meeting and events industry in compensation strategies. these underlying issues are not only •• Are there barriers to opportunity, you know’ is so important to one’s suc- says. “But as a result, even if the met- establish a neutral means of distribut- “Incorporate fairness in the culture the root causes of the pay gap, but such that men have superior cess,” Sherry says. “I have worked at ric generates an initial splash, people ing opportunities.” of the company and in writing by senior they also create a cultural founda- opportunities to earn more, in- four places in the last five years and are quietly saying to themselves ‘Yeah, management,” Delgado says. tion where disrespect, mistreatment, cluding access to high profile have finally landed in my dream job. I but … ’ — so it doesn’t actually help ON THE HORIZON For Howe, pay gaps are the result harassment and even more severe clients and events? was only able to achieve this by lean- the organization make hard choices Some of the biggest challenges — not the cause — of workplace gen- abuses are likely. •• How are opportunities distribut- ing on my connections.” and behave differently.” facing those within the meetings and der issues. They indicate deeper issues So what does the future hold for ed — is it a merit-based system? Howe says the problem in pay gap events industry as it relates to eliminat- that have accumulated to produce pay the pay gap discrepancy? Experts •• Is there an un- analysis is in trying ing the gender pay gap are agree that the gender pay gap conscious bias at to “level” or “nor- commitment and vigilance. will be an issue that organiza- work, such as a “Any company that decides malize” white-col- As Caminiti explains, the “Incorporate fairness tions and employers will face for belief that women to conduct a compensation lar work. As Howe first fundamental challenge in the culture of the next decade. And while state with children do evaluation must be prepared explains, in most in narrowing the wage gap the company and in and federal laws will continue not want to travel? to fix the problem if a gender corporate, mana- is determining whether an writing by senior to impose obligations to force “It is not enough for wage gap is found.” gerial and creative organization is committed employers to address and mini- base compensation to professions, includ- to the issue. As a threshold management.” mize the gender pay gaps, Cami- be equal; rather total KATHLEEN CAMINITI ing the meetings matter, it requires commit- niti predicts a substantial uptick JAVIER DELGADO compensation, includ- Partner, Fisher Phillips and events indus- ment from top management, Founder in litigation, which will be costly ing bonuses and incen- Co-Chair of the firm’s Pay Equity Practice Group try, you can’t cre- including finance, legal and PeopleToo both in terms of legal defense tives are included,” ate clear apples-to- human resources to evalu- costs and exposure to dam- Caminiti says. Finally, apples comparisons ate whether the organiza- ages. As Caminiti explains, over compliance with the extensive legal EFFECTIVE STRATEGIES between work. Therefore you can’t tell tion has troublesome wage disparities. disparities. “In fact, while pay equal- time, the gender pay gap will narrow requirements is daunting because the While government and organi- if there’s a meaningful gap. “Any company that decides to con- ization efforts come from a good place, and may disappear, but that will take most significant developments in the zational responsibility surrounding “Many firms that do pay gap mea- duct a compensation evaluation must they shortly leave companies with the a long time and substantial litigation area of pay equity involve legislation the pay gap issue is relevant, Jaras surements are frankly selling snake be prepared to fix the problem if a gen- same wage gap again. Because the likely will be the catalyst for change. at the state and sometimes city level. thinks the most important component oil,” Howe says. “Although they der wage gap is found,” Caminiti says. underlying issues that lead to a pay “To truly combat the gender issues For example, New York City and the within the gender pay gap issue is that claim to normalize on a lot of fac- “Narrowing the wage gap will not be disparity — like under-promoting that lead to a pay gap, and to cre- State of New York have very robust women should know their worth and tors, most organizations don’t have easy because it could disrupt compen- qualified women or overlooking tal- ate a place where ambitious, tal- pay equity laws designed to close the they know how to advocate for it. the data that documents enough of sation practices that may have been ented women for high-prestige proj- ented women thrive, a multipronged pay gap. These laws impact not just “The truth is, if you don’t know what the skill differences, lateral moves standard practice for a company for ects — will still be there if left unad- approach is necessary,” Howe says. the rate of pay, but also govern the you’re asking for, why would anyone or scope of responsibility differ- years. Significantly, most laws provide dressed,” Howe says. “Organizations that take gender equity interview process, salary setting and give it to you?” Jaras says. “The biggest ences to enable accurate normaliza- that a company cannot reduce a man’s To reduce workplace gender bias — seriously need to engage several performance appraisals. challenge right now is getting women tion.” Adjusting for individual differ- salary to remedy a wage gap.” including resulting pay gaps — Howe groups to play crucial and intertwined Speaking from Sherry’s personal to understand how much responsi- ences in project load, client load, the Delgado recommends companies says companies must identify, address roles to reshape corporate policy, com- sales experience, she stresses that if bility they own in this equation. The complexity of responsibilities, etc., improve their compensation philoso- and measure the behaviors, norms, pany and team culture and managerial a meeting planner puts in the time, it reality is if women know what they’re requires far more intensive analysis phies, update wage scales and restruc- attitudes and policies that disadvan- and individual biases.” C&IT

40 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 41 DESTINATION // verywhere in Las Vegas are tongue-in-cheek exhorta- tions for attendees to “speak easy.” There’s The Mob Museum, which functions upstairs exactly as its name Esuggests — an exhibit space for the emblems of 1920s crime — and down- stairs as an immersive exhibit coupled with a distillery and hidden bar, The Underground. There’s Park MGM’s On the Record, a drinking establish- ment “hidden” in and inspired by an old record store. Finally, there’s The Barbershop Cuts and Cocktails, located behind what appears to be a The $375 million CAESARS FORUM conference center is scheduled to open janitor’s door at The Cosmopolitan of in 2020. It will offer 550,000 sf of event space. Las Vegas and winking at the Prohibi- Caption for overlay tion era while offering a vast selection This year, the client wanted to try tic evening for our VIPs because they text in CIT issues. of top-flight whiskeys that have never something a little different, something didn’t quite get to sit down and enjoy come near a bathtub drain. Loebbaka in her nearly 18 years in any one room: salad in one room, din- It was something of this vibe that logistics planning hadn’t yet encoun- ner in another, dessert in another.” attracted one recent attendee group. tered: four separate black-tie awards And while this would have been a hat For a pharmaceutical company’s dinners for the four different pro- trick even with the most tightly con- annual sales meeting earlier this year duction divisions. Each event would trolled schedule, it was impossible to for 1,200 attendees who required a have its own metallic color scheme: dictate the amount of time attendees lot of breakout rooms and ballroom silver, platinum, gold and rose-gold, would spend chatting with the VIPs, space, “We were kind of torn between with the only common elements being taking pictures or asking questions, Las Vegas and Orlando,” says Laura simplicity and elegance in linens, all of which inevitably threw off the Loebbaka, account manager, Creative flowers, candles: “clean yet beauti- evening’s already precarious flow. Group Inc. Orlando seemed to make ful.” The real kicker? All four dinners “We had to be flexible and make it all sense given an attendee work,” she says. “It was a list that heavily skews delicate dance.” East Coast, but the call “The hotel doesn’t Before the dinners, a of Las Vegas won out. seem as overwhelming cocktail hour in a ball- “With Las Vegas, there’s as some; you can easily room that opened out still a little bit of excite- avoid the casino to and onto balconies allowed ment: the opportunity from the room to the attendees to mingle, to have fun in a work- and after dinner, they hard, play-hard loca- meeting space.” attended a Las Vegas- tion. The weather never style blowout with a DJ LISA BURTON,​ CMP fails, either. Even a cool Senior Vice President and confetti cannons. Las Vegas day is a nice Meeting Expectations “People really loved the day,” Loebbaka says. after-party at Jewel. She chose ARIA Median age for attend- Resort & Casino from among Las would happen simultaneously in dif- ees is around 40, so a private venue to Vegas’ contenders, appreciating the ferent spaces within the hotel. Timing have that Las Vegas fun, but an easy meeting space’s abundance of win- was crucial, since the day’s meetings exit when you’re ready to turn in for dows and natural lighting. “When needed to wrap up on time so the the night, was great. I would book people are in sessions all day long, rooms could be quickly repurposed again in a heartbeat.” From The Mob Museum to Exotic Cars, to have that Vitamin D at breaks is for an evening event in a space that Attendee response was “a little always a plus.” Another big plus: “You would be unrecognizable from a few bit split” on the notion of the multi- Las Vegas and Reno Offer Everything can access the meeting space with- hours before: “We wanted them to ple-venue awards dinner: they liked out going through the casino; being walk in and say ‘Wow.’” being with the company leadership, a pharma company, having to deal Not only that, but a few high-pro- hearing the same message and meet- BY SARA CHURCHVILLE with cigarette smoke is an especially file executives needed to be clearly ing colleagues they wouldn’t other- negative thing.” visible at all four events. “It was a hec- wise encounter, but some attendees

42 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 43 who’d been meeting as ARIA’s Sky Pool offers a significantly smaller personalized services, group for years missed a private guest that exclusivity and entrance, luxurious amenities and more. focus. For leadership, the program was “a success in that they seem as overwhelming got what they wanted as some; you can eas- out of it.” On a practi- ily avoid the casino to cal level, it was travel and from the room to efficient for attendees the meeting space,” she who supported several says. The 900 attend- product divisions to get ees from a technology all the information they company she convened needed in one place. for a four-day annual The company is still sales meeting earlier mulling over whether this year were enjoy- to repeat this experi- ing their fifth year at ence, but if they do: ARIA, with a few more “I would choose ARIA years already booked. again,” Loebbaka says. “As a logistics printed materials with ideas, such as Bardot Brasserie, Carbone and person, I really need a great partner, a foodie tour, for enjoying Las Vegas the newly opened seafood restaurant someone who thinks, ‘How can we do during attendee downtime. CATCH Las Vegas were a few of the this together?’ It’s going to be stress- Loebbaka says the experience on-site restaurants where one depart- ful, it’s going to be a lot of work, but helped her grow as a planner, and the ment or team chose to have smaller let’s have a little fun — ARIA was feel of Las Vegas is part of that pro- dinners. The main event, a ballroom definitely that great partner.” cess. “Our clients are always looking dinner themed by geographic region She continues, “Make sure that for something new and different, and — Americas; Europe, the Middle East your vision is something the hotel Las Vegas is a location with always- and Africa (EMEA) and Asia Pacific can do well. If there are things a cli- forward momentum and unique (APAC) — was held at three differ- ent wants that we can’t do, I want to opportunities. They don’t just rest ent off-site locations. A local DMC come back with another solution, and on their laurels.” selected the locations and the tech ARIA is very solution focused: ‘Lis- Like Loebbaka, Lisa Burton,​ CMP, company’s leadership team visited ten, we don’t suggest that, we suggest senior vice president, Meeting Expec- each: APEX Rooftop Social Club, with this instead and here’s why.’ I really tations was also taken with ARIA’s its terraced view of the city from the appreciate that,” she says. When plan- natural light. “The hotel doesn’t newly renovated Palms Casino Resort; ning meeting breaks, for example, the F&B director was able to suggest ways to avoid bottlenecks that wouldn’t be obvious to anyone who didn’t MGM RESORTS IS MAKING LAS VEGAS intimately know the space and its movement patterns. To pull together an event with so THE CONVENTION CAPITAL OF THE WORLD. many moving parts, Loebbaka relied not only on the teams at ARIA and JEWEL, but also local DMCs for Whatever your vision for any special event, MGM Resorts is ready to “meet” and exceed every expectation. entertainment and decor, and the Offering a world of unique Las Vegas venues and innovative spaces, the only limit to what we can offer is Las Vegas Convention and Visitors your own imagination. And with the recent addition of 850,000 square feet of space at ARIA, Park MGM, Authority, which offered attendees a discount code for shows as wells as Mandalay Bay and MGM Grand, you now have a substantial, four million square feet of meeting and convention possibilities. You won’t nd that anywhere else.

Topgolf Las Vegas at MGM Grand Las Vegas offers all- inclusive packages that include games, food and drinks for up to 250 attendees. Book your Vegas convention today. For more information, please contact Stephanie Glanzer at [email protected]. 44 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com and House of Blues Restaurant & Bar interacting with people they may not ering Las Vegas for the first time, she M Resort offers more than 92,000 and Libertine Social, both inside the see through the year.” advises: “Make sure you’re develop- sf of flexible meeting space, Mandalay Bay Resort and Casino. Attendees are happy to return ing the relationships with the people including the 25,000-sf M Pavilion The event ended on a high-energy year after year to the hotel because on the property. Las Vegas tends and a 17,400-sf ballroom. note with a buyout of ARIA’s JEWEL it always feels a little different. “With to have fees or price structures that nightclub for a closing party com- any program, you’re always tweaking, other cities don’t.” that include games, food and drinks plete with a talent show, a favorite and at the same venue, you want a for up to 250 attendees. The Rooftop with attendees. “It’s an international new experience each year; making the HIGH RETURN ON Terrace, which features sofas, small group, and they enjoy having fun for same, different,” Burton says. “We’re INVESTMENT tables, fire pits, a private bar and a a night after being in meetings for very fortunate to have great industry For networking and celebrating stage along with its views, can accom- three days, showing a fun side or a partners here that really work well the achievements of more than 1,000 modate 175. Planners can also buy out talented side. It’s just a fun event, with our clients.” To planners consid- West Coast restaurant franchise man- the entire space, which offers various agers, Mark Genis, vice president potential configurations. At M Resort and CFO of Eventmakers, settled on Spa Casino Las Vegas, the Topgolf The Palazzo Tower at The Venetian Swing Suite lets attendees pretend- Resort Las Vegas for his meeting this play at Torrey Pines and Pebble Beach, year. “There’s no question that The IT’S LIKE COMING HOME tender. During both dinners we had a among other notables courses. Those Palazzo offers the highest return on For the annual Mercedes-Benz fantastic DJ who kept the energy up who don’t fancy golf can play virtual investment, meaning from room rates dealer meeting earlier this year, 700 and our guests entertained. Every- hockey, baseball or dodge ball. to group catering to audiovisual and attendees turned up for a two-night body was raving about the service meeting space coupled by the over- stay at Wynn Las Vegas and Encore, at Wynn as well as the food. I have TEAM BUILDING THE and-above amenities the hotel offers, organized by Hans Lupold, depart- never received as many positive com- OLD-FASHIONED WAY from restaurants to gaming to shop- ment manager, special events for ments on the hotel staff, service and Sports of every stripe are taking ping and spa and pool. There’s no Mercedes-Benz USA. “We are repeat accommodations.” Las Vegas by storm — and not just in other venue in Las Vegas that can customers and never forget how spe- Mercedes-Benz is planning a large the form of sports betting. The city has offer great meeting space and group cial Wynn and Encore are. It’s like golf event at the Wynn Golf Club this marshaled its forces in recent years to experience and value along with an coming home with so many familiar fall, he says. “An extra day or night to welcome sports teams and create top- all-hotel-suite option,” he says. “The staff members who have such pride add a fun activity or an entertainment of-the line properties to house them. best part about the event was everyone and take such care with us,” he says, element would be great.” Once known The newly named Allegiant Stadium, was friendly and helpful and engaged. citing the “incredible staff and iconic as the Desert Inn Golf Club, the club future home of the NFL’s Oakland The Palazzo is about the people first, luxury design giving guests a true five- will debut a new, 18-hole champion- (soon to be named Las Vegas) Raid- service and results. This is why we star experience at very competitive ship Tom Fazio course in October, fea- ers, is expected to open in fall 2020; are coming back.” pricing. Both the sales team as well as turing dramatic changes in elevation, the Las Vegas Ballpark, with a capacity There is one thing Genis will do the event management team made the desert trees and oases of water. of 10,000, is home to the Las Vegas differently next time: “Eat more des- planning and execution of the event Elsewhere on the golf front, Top- Aviators triple-A baseball team; and THE DIFFERENCE IS serts at Grand Lux Café!” The Pala- effortless,” he says. golf Las Vegas at MGM Grand Las the T-Mobile Arena is what the NHL’s zzo’s cafe bakes signature desserts on The event entailed one full day of Vegas offers all-inclusive packages Las Vegas Golden Knights now calls IN THE demand, so even attendees who don’t meetings, some small private din- subscribe to the adage “life is short, ners at different restaurants, two eat dessert first” must choose des- large catered dinners, a luncheon Positioned at the south end of the The Strip is M Resort Spa sert with their entrees. House treats and two breakfasts. “The Wynn team Casino, a boutique Forbes Four-Star retreat, perfect to include: a sundae constructed from knows us, so we shared what meals host your next meeting or conference. With over 92,000 Details house-made doughnuts topped with we needed and then let Wynn’s culi- square feet of open and dynamic conference space, state-of-the-art technology, impeccable service vanilla ice cream, banana, coffee sauce nary team create a fantastic welcome and breathtaking views, M Resort delivers a and sugared peanuts; fresh apple pie dinner buffet befitting the futuristic unique experience sure to impress your guests. with vanilla ice cream and caramel; setting in the ballroom, which our Attendees will enjoy the uniquely-designed guest rooms, suites, seven signature and a box of a dozen warm chocolate decor team transformed,” Lupold restaurants and award-winning spa. chip pecan cookies. says. “The second night we had a After 2020, attendees at this prop- pool party by the Wynn pool with the Call 1.866.551.1540 to speak with our sales team. erty will likely get a first look at the best barbecue ever, the steaks were so MSG Sphere at The Venetian, a giant dome-shaped affair that promises a high-resolution, high-tech, completely 2018 immersive experience that can accom- Las Vegas scenes: Guy modate nearly 18,000. Fieri pours tequila on a themresort.com charcoal fire at Vegas Uncork’d earlier this year

46 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 47 the World steakhouse offers attendees a gently rotating dining experience of a full turn every 80 minutes, and the possibility to enjoy drinks later at 107 SKYLOUNGE, named for the num- ber of stories one ascends to the top. Also on the road to rebranding is Hard Rock Hotel & Casino Las Vegas, which reportedly plans to close in spring 2020 and re-emerge as Virgin Hotels Las Vegas that fall.

WHAT’S NEW IS WHAT WAS OLD From the ashes of the former Las Vegas Club and Mermaid Casino on what is now the Fremont Street Expe- rience open-air mall downtown — the The LINQ Hotel + Experience provides exciting pool activities and the FLY 777-room Circa Resort & Casino will LINQ Zipline, which launches daring riders from the top of The LINQ Hotel. rise sometime in late 2020 at current estimation. Also still under construc- home. Attending a home game is now not only other celebrity comedians, tion at the 87-acre site that was once on the list of possibilities for meeting but a cross-section of representatives the Stardust is Resorts World Las attendees, but not all their sporting of what makes Las Vegas, Las Vegas: Vegas, a China-themed resort that activity has to be passive. sports analyst, Bill Simmons; celebrity will include two towers and provide Those mesmerized by the vertigi- chef, Gordon Ramsay; and Oakland sleeping quarters for more than 3,000 nous shenanigans of Cirque du Soleil Raiders owner, Mark Davis. Planners attendees. Several regions of China — whose live-action, tech and multi- with groups of 450 or less can buy out will be represented among its dining media-laden thriller, R.U.N, begins the bi-level, 8,000-sf space, where food offerings when it’s expected to open this fall at Luxor Las Vegas — can is casual and drinks are named after in late 2020. In the meantime, meet- now try to safely mimic some of those people Kimmel especially likes. ing groups can partake in authentic stunts themselves. The Strip’s first zip For those who prefer their zip lin- Chinese food at the recently opened line, FLY LINQ Zipline, launches the ing off the Strip, SlotZilla Zipline’s Red Plate in The Cosmopolitan of Las intrepid from the top of The LINQ Hotel ‘view to a thrill’ is over downtown Las Vegas. The menu focuses on tradi- + Experience, sending them swoop- Vegas. And at SkyJump Las Vegas, tional techniques given a modern flair, ing 12 stories over the open-air mall the coasting happens over Las Vegas and includes hot pot, dim sum, Peking LINQ Promenade and landing close to Boulevard as part of the offerings at duck and fresh seafood. the bottom of the High Roller. Attend- The STRAT Hotel, Casino and Sky- ees can choose to fly seated, backward Pod, a rebranding of the Stratosphere MEET IN 2021 or superhero style alongside nine of hotel with a fuller emphasis on all Next up for the massive Las Vegas their closest colleagues. They can buy things elevated. To get up high with- Convention Center District proj- pictures of themselves taken in flight out quite so much nausea, their Top of ect is to add 1.4 million sf that will and, with a 1 a.m. closing include outdoor space and time, can even opt for night an atrium, projected to be flying. Once the 550,000-sf ready “in time to welcome CAESARS FORUM confer- CES in 2021,” according to ence center opens in 2020, it the LVCVA website. Later, will be steps away from this the existing 3.2 million sf action. Also happening at the will be quietly overhauled, Promenade is lifetime gig for with an expected comple- comedian and hometown tion date in 2023. The hero, Jimmy Kimmel, who LVCVA site estimates that recently opened his Jimmy Kimmel’s Comedy Club at Grand Sierra Resort and The LINQ Promenade. The Casino offers 200,000 sf opening celebration drew of meeting space.

48 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com the finished project Convention Center. will eventually bring in The convention cen- “more than 600,000 ter is a 15-minute drive new visitors each year.” from the Reno-Tahoe As part of MGM International Airport, Grand Conference which offers free shut- Center’s expansion to tle service to many of 850,000 sf, completed the area hotels. earlier this year, the The 1,900-room entire second floor, Grand Sierra Resort 40,000 sf, is devoted and Casino, Reno- to Stay Well Meetings, Sparks’ largest prop- a concept named after erty, with 200,000 sf of Deepak Chopra. The meeting space, was one concept involves offer- of the sponsor hotels ing attendees a space for Hot August Nights. with purified air, natu- The resort’s Grand The- ral or natural-seeming atre can accommodate lighting, nutritious Tropicana Las Vegas — a DoubleTree by Hilton offers a 25,000- up to 4,000 attendees. food and aromatherapy sf ballroom, a 55,000-sf pavilion and a theater that seats 1,200. The Eldorado Resort to help them feel moti- Casino is part of The vated. The Mirage will Row complex that con- also provide the Stay Well treatment was “one of the best experiences I have nects through indoor walkways with in seven of its meeting rooms. At the had in Reno. They offer a wonderful Silver Legacy Resort Casino and Cir- newly opened Park MGM, the 7,000-sf spa and pool for guests not having to cus Circus Reno. Together, The Row Ideation Studio was designed to spark be in meetings the whole time. I got a properties offer: more than 60 restau- innovation among very small teams of chance this time to go to the pool and rants, bars, lounges and nightclubs, up to 24, with much thought given to the arcade with my kids.” more than 4,000 rooms and more each of the four distinctive layouts. For The other attendees seemed to than 180,000 sf of meeting space. small seminars, the Madison Meeting enjoy it, too. “The night we had the Eco-friendly Peppermill Resort Spa Center could also fit the bill. dinner, we had rave reviews from Casino also got in on the fun, show- everyone about how good the food ing classic music videos on an outdoor SUMMER NIGHTS IN RENO was; how well the Atlantis attended screen and offering plenty of space for What began in 1986 as a way to to everyone. Everyone said they had a the daily “show and shine” car displays. boost tourism in a When Hot August notoriously slow month Nights are over, the has become an annual “The night we had the resort, with its more celebration of all things dinner, we had rave reviews than 1,600 guest rooms, classic car and rock from everyone about how including the 600- ’n’ roll: the weeklong good the food was; how room, all-suite Tuscany extravaganza known Tower, is entirely pow- as Hot August Nights well the Atlantis attended ered by two geother- in Reno, nearly 500 to everyone.” mal wells — 4,000 feet miles away from the KATIE FINLEY beneath the resort. All Las Vegas action. Most Marketing Manager its heat, including the major venues in Reno NAPA Auto & Truck Parts hot water for the three- and Sparks participate story, 33,000-sf Spa & in the annual event. Salon Toscana, ema- For NAPA Auto & Truck Parts, based fabulous time.” While at Atlantis, her nates from this source. in Sparks, spending time among the group was included in hula hoop con- Hot August Nights’ partner hotel, classic cars and the people who keep tests, tricycle races, and, on different the Whitney Peak Hotel, features them running was a no-brainer. Katie days, a pie-eating contest and a jelly a Base Camp Climbing Gym with a Finley, marketing manager for the doughnut-eating contest. Because the 7,000-sf bouldering park, 11 meeting company, assembled a group of 200 spaces are linked by a transparent rooms, including the 5,125-sf Whit- attendees to mingle and enjoy, includ- enclosed walkway, attendees can walk ney Peak Ballroom, and more than ing hosting a dinner at Atlantis Casino from one of the resort’sTropLV.com 824 rooms | 380120,000 Las Vegas sf of event Blvd. space South that | 1.888.810.8767 can host | 1.702.739.2581 | [email protected] Facebook.com/TropLV @TropLV @TropLV Resort Spa. She says of the hotel that it across to the 600,000-sf Reno-Sparks groups up to 400. C&IT

50 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com Gatineau Park, Ottawa DESTINATION //

The Sainte-Anne-de- Beaupré Sanctuary is a stunning Oh, Canada! basilica set along the Saint Lawrence River in Québec City. History and Culture Abound in Its Venues and Destinations

BY MAURA KELLER

ur neighbors in Canada meeting facility in all of Canada, have long been associated including webcasting, videoconfer- with ‘all things nature.’ encing, teleconferencing and lead- While pristine landscapes, ing-edge audio-visual equipment. mountains and wilderness Some of the city’s venues will sur- Toronto Oaplenty grace Canada’s expansive prise and delight event attendees of environs, the country is home to sev- smaller gatherings. For example, the eral large metropolitan areas that offer University Club features a historic ideal venues and accommodations for building consisting of 14 rooms of meetings and events of all sizes. various styles that can accommodate from three to 300 attendees. MONTRÉAL Being in the heart of a city’s busi- For decades, Montréal has been ness district is often appealing to synonymous with ‘all things Canada’ corporate meeting and event plan- and rightfully so. A cutting-edge ners. The Saint James Club, in Mon- urban experience, Montréal is teem- tréal’s business district, is ideal for ing with a ‘European chic’ all of its planners looking for a quieter atmo- own. From year-round festivals to sphere. The facility boasts 11 rooms an award-winning culinary scene to and can host up to 250 guests. cultural experiences aplenty — Mon- Old Montréal is a favorite des- tréal offers something for everyone. tination for business and leisure Perhaps the epicenter for meet- travelers alike, so the Rooftop Ter- ings and events is the city’s conven- race of the Phi Centre is an ideal tion center, Palais des congrès de venue, offering unbeatable views of Montréal. Located in the heart of the river. The Phi Centre also offers downtown Montréal and close to a various interior spaces of its historic Vancouver wealth of historic sites, world-class building for rent as well. shopping and dining, and the Old According to Tourisme Montréal, Port and the Entertainment Dis- a recent survey indicated that 95% trict, the convention center features of business travelers who stayed in more than 551,000 sf of event space. Montréal last year were either satis- In addition, approximately 16,000 fied or very satisfied with their expe- hotel rooms are within a 10-min- rience, with 84% of business travel- ute walk of the convention center, ers saying they’d like to come back to including approximately 4,000 Montréal on a leisure trip. rooms that are directly accessible via That’s because Montréal offers an underground pedestrian network. meeting and event attendees a robust These days, state-of-the-art technol- events scene, safe streets, an array of ogy is a “must have” for any meeting dining options and a European ambi- or event, and the Palais des congrès ence without having the jet lag or the

François-Marie Hérault de Montréal offers the most hi-tech price tag of traveling to Europe.

52 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 53 QUÉBEC CITY modations, meeting rooms, activities The heart of French culture in and other excursions. North America, Québec City is an ideal locale for meetings and incentives TORONTO that exude a European flair. From its Toronto is considered to be Canada’s cobblestone streets to heritage venues top meeting destination, and consis- to storied walls, Québec City is like a tently ranks in North America’s top-five French getaway without the expense. destinations for meetings and conven- Old Québec is a UNESCO World tions. As Canada’s largest and most-vis- Calgary is a Heritage Site, filled with French-style ited destination, Toronto is brimming hidden gem in the historic landmarks, and is a walkable with iconic events, attractions, restau- middle of Canada. gem for meeting and event attendees rants, culture and festivals galore. Palais des who want to revel in its shops, attrac- Home to Canada’s largest com- Congrès de tions, hotels and restaurants. The city bined life-sciences sector, Toronto Centre (MTCC), which has a capacity step into the world of contemporary Fairmont Le Château Frontenac Montréal embraces arts and culture with sev- provides access to industry thought of 10,000 people, is the country’s No. art and be part of a global movement in Old Québec recently underwent a eral major events and festivals each leaders and businesses, making the city 1 convention and trade-show facility, defined by new ideas and new forms. multimillion-dollar refresh. year. What’s more, the Centre des an attractive destination for meetings boasting over 700,000 sf of exhibit and Another unique space is The congrès de Québec is conveniently and events focused on these sectors. meeting space, including 77 flexible Bentway, an innovative public space located in the heart of Québec City. During the past 10 years, Toronto meeting rooms ranging in size from 500 that transforms 1.75 km underneath Conference began in the morning and The Centre and the ExpoCité has undergone a transformation of sf to 50,000 sf. Last year, as a part of a Toronto’s raised Gardiner Express- also included various evening activi- Exhibition Centre are ideal choices sorts with new attractions, restaurants $23 million modification project, eight way into a new gathering place. The ties, including banquets and recep- to play host to major events. Québec and entertainment dotting the city. An new contemporary meeting rooms with Bentway offers year-round activities tions. Located at the center of down- City is rich with history, culture and ideal four-season destination, Toronto more than 11,000 sf of additional space and events, including gardens, a skat- town Calgary, the CTCC is directly more than 3,000 hotel rooms, and features a multitude of cultural and in the MTCC’s South Building debuted. ing rink, recreational amenities, pub- connected to the Calgary Marriott Centre des congrès de Québec offers community events as well as a wealth The new space offers contemporary lic markets, public art, special exhibi- Downtown Hotel, Fairmont Palliser 300,000 sf of exhibition, conven- of nearby natural wonders, including finishes inspired by representations of tions, festivals, theater and musical and Hyatt Regency Calgary, bringing tion and meeting space. By attract- Niagara Falls, the Great Lakes and var- natural elements, a new people together from ing and supporting crowd-pleasing ious Ontarian vineyards. What might refreshed registration Calgary and around events, ExpoCité actively contributes surprise you is that Toronto is the 4th- area and balconies that “If they know you are the world for events, to Québec City’s economic, social and largest city in North America and the overlook Level 700. The coming they will provide meetings, special occa- tourism development while raising most-visited destination in Canada. new meeting rooms, you incentives to help sions and conferences. the city’s profile. “In a city where half of the popula- designed by leaders welcome your attendees. The CTCC has 122,000 An ideal event venue, the ExpoCité tion was born outside of Canada, we in convention center sf of flexible conven- site also boasts numerous multipur- like to think this deepens the sense of design, also provide a This is good for everybody.” tion space, 47,000 pose buildings and ample space for belonging for those who are meeting state-of-the-art digital sf of exhibit space, Queens Quay in Toronto major gatherings. Because of its ver- here,” says Tara Gordon, vice presi- experience and include JAY LIGHTFOOT five pre-function satility, the venue attracts more than dent of sales at Tourism Toronto. LED lighting, consis- Executive Officer areas and 36 meeting Conference Management Services Inc. 2 million visitors a year for concerts, “Playing host to so many international tent with the facility’s rooms for a variety consumer shows, trade fairs, sports meetings and individuals from around commitment to sustain- of configurations. events and business meetings. the world, people will feel welcome able meeting solutions. “We moved the For meeting planners looking for and safe here. We are all about bring- Toronto’s Enercare & Beanfield Cen- performances and more. conference to Calgary from a city alternative options in Québec City, less ing people together to share experi- tres are Canada’s largest trade and con- in Asia due to security and other traditional settings such as the Musée ences, ideas and knowledge, as well as sumer show facilities with over 1 million CALGARY concerns,” Lightfoot says. “Calgary National des Beaux-Arts du Québec peak their curiosity in a setting where sf of exhibition space. Enercare Centre, Jay Lightfoot, executive officer, was chosen because of the ability to and the Musée de la Civilization offer people feel comfortable and safe. I adjacent to Beanfield Centre, is Cana- Conference Management Services Inc., handle a conference of our size; the idyllic museum settings for meetings, think that is something that resonates da’s first LEED Silver conference center which organized the IEEE International flexibility of the space offered, the events and soirees of all types. In addi- to meeting attendees and planners and features Toronto’s largest ballroom Conference on Acoustics, Speech and accommodations available in the tion, Manoir Montmorency offers who choose Toronto.” with state-of-the-art meeting rooms Signal Processing (ICASSP), recently city and the general willingness of beautiful views of Montmorency Falls Cultural progressiveness and rich that are all multifunctional and have helped orchestrate a meeting in Cal- Calgary Conventions to support our in its spectacular banquet venue. diversity abound throughout Toron- the capacity to host 10,000+ people. gary in support of the IEEE Signal Pro- needs. We made this change about six To learn about resources and to’s Chinatown, Little Italy, Little For a unique venue, The Museum of cessing Society. Of the 2,500 attendees, months before the conference, which incentive programs throughout Qué- Portugal, Kensington Market and Contemporary Art (MOCA) reopened the majority included engineers in the was quite a task.” bec City, the Québec City Business Greektown’s The Danforth — all of last year in a 55,000-sf, former indus- area of electronics and computer sci- “Calgary was a great draw,” Light- Destination team can assist corpo- which provide a unique backdrop for trial space at the heart of Toronto’s ence from around the world. foot says. “Many attendees had been rate and incentive meeting planners meetings and events. Junction Triangle neighborhood. It Held in the Calgary TELUS Con- to Canada although never to Calgary. Calgary Chuckwagons to help make their event a success, For larger meetings and conven- functions as an inclusive cultural cat- vention Centre (CTCC), most of the All of the attendees I spoke to were including helping coordinate accom- tions, the Metro Toronto Convention alyst where artists and audiences can meetings for the IEEE International very impressed with the city, the ame-

54 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 55 SPOTLIGHT ON QUÉBEC CITY Full of European charm and modern-day flair, Québec City is one of Canada’s leading meeting destination. With the Québec City Convention Centre located in the heart downtown, minutes away from hotels, attractions and restaurants, this 400-year old city offers a perfect backdrop for your meetings and events, with a side of joie de vivre!

Because you’re important to us, our team will help you make your mark in Québec City by wowing your attendees with a memorable meeting experience. Quartier Petit Champlain | Photo: Jeff Frenette We will work hand in hand with your team to ensure your event is successful—and makes a little history WHY QUÉBEC CITY? of its own. European charms Enjoyable city to walk A stone’s throw away Top 5 in the world from most major U.S. Cities - TedCity2.0

Best gastronomic city 1st destination in Canada Top 10 in the world 6th in North America - Condé Nast Traveler - Travel + Leisure World Best Awards

More than 350 direct Culture city of the year flights weekly - Leading Culture Destinations U.S. customs preclearance Awards: Traveller’s Awards 2016 facility (2019) Canada’s #2 sport destination More than - Global Sports Impact Index 17,250 rooms (GSI Canada, 2019) #MeetQuébecCity Contact Carissa Koral*, our U.S. based sales rep, and ask her about our exclusive incentive program for U.S. Québec, accessible via major U.S. cities meeting planners. Photo: Québec City Business Destination 508 630-6607 [email protected] *Don’t worry, she has our contagious joie de vivre.

QuebecBusinessDestination.com Ottawa, Canada’s capital city, cant meeting space and smaller rooms has hosted myriad national and for executive and breakout sessions. “Vancouver is definitely more international events and meetings. The diverse culinary scene in Ottawa offers unique urban experi- affordable than the US. It’s ences, excellent craft beers and night- great value for the dollar.” OTTAWA life that range from the performing As Canada’s capital, Ottawa truly arts to live music venues, casinos MELINDA BERNSTEIN reflects Canada’s beauty while -cele and relaxed patios and pubs. And Global Events Director brating its spirit and diversity. Located while summer is a great time to visit, Radius Travel at the foot of the rugged Canadian there are an array of outdoor activi- Shield geographical area, Ottawa is ties that meeting and event attend- home to 1 million residents who revel ees can enjoy throughout the year, in the urban landscape filled with his- including: ice skating on the world’s world and this year it was slated to be buildings, the iconic East Building and toric and national sites, monuments largest outdoor rink, the Rideau in North America with 150 attendees. connected West Building, the Centre and cultural institutions. Canal Skateway; cross-country ski- Held at the DOUGLAS, Autograph can host up to 16,000 attendees in its With annual festivals celebrating ing downtown and downhill skiing Collection in Vancouver, the annual 466,500 sf of pre-function, meeting, nities and the general attitude of the 500,000 sf of flexible function space, everything from the arts to diverse minutes away in the Gatineau Hills; global meeting welcomed a mix of exhibition and ballroom space. people of Calgary. The city really did situated at the edge of downtown Cal- cultural nuances to food and music, more than 800 km of cycling trails travel agency owners and senior man- For a truly unique venue, the Dr. Sun roll out the red carpet for us.” gary. The BMO Centre has recently Ottawa is the ideal location for meet- and mountain biking; canoeing; white agement along with preferred supplier Yat-Sen Classical Chinese Garden is sit- Sigma Theta Tau International announced a $500 million expansion, ing planners looking for an interna- water rafting; zip lining; and Canada’s partners, and included 2 1/2 days of uated at the edge of downtown Vancou- (SIGMA) also held its 30th Interna- set to be completed by 2024, which tional feel, yet a location that is rela- highest bungee jump. meetings and meals. ver, offering a quiet retreat in the midst tional Nursing Research Congress at will make it the second-largest con- tively close to home. A vibrant city Reflecting the dynamism of the cap- “Vancouver is definitely more of the bustling city. Pavilions and rooms the CTCC for 1,231 research nurses vention center in Canada. hugging the edge of nature, Ottawa ital’s region, recent hotel openings have affordable than the US,” Bernstein throughout the venue offer a distinct from around the globe. This five-day “When one looks at Canada one offers a wealth of adventure and added a significant choice for business says. “It’s great value for the dollar.” cultural flair to any event. Courtyards event featured plenary sessions, con- tends to see Québec, Toronto, Mon- outdoor activities for meeting and travelers and meeting planners to con- While Québec City may exude a and pathways offer attendees ample current sessions and a social activity at treal and Vancouver. But Calgary really event attendees, while also offering sider, and Ottawa Tourism is offering French flair at every turn, Vancouver space for more informal affairs. a local ranch on the last night. is a hidden gem in the middle of Can- a pristine backdrop for meetings and Winter Meeting ICEntives to meetings celebrates a tapestry of mountains and Located in picturesque False “We move this meeting yearly ada,” Lightfoot says. “Getting there is events of all types. held in Ottawa between December 1 sea with memorable natural attrac- Creek, the Rocky Mountaineer Station through the seven global regions of easy and the culture and history of the Having played host to myriad and March 31 to entice meeting plan- tions and cultural experiences. boasts over 20,000 sf of conference our organization,” says a SIGMA city and region will draw attendees.” national and international events and ners to host an event in Ottawa and Located on Vancouver’s water- and event space. Exposed timber and Events spokesperson. “We felt this Lightfoot says planners should meetings, Ottawa is a highly experi- experience a true winter wonderland. front with a dramatic mountain back- brick, 35-foot vaulted ceilings, and was a great spot to represent the North engage customs and border services enced and accomplished host destina- drop, the award-winning Vancouver full-length glass walls grace this build- American region. The city offered a early because if they know what you tion accessible from major U.S. hubs. VANCOUVER Convention Centre offers convenient ing that was remodelled for use as the great international airport and close are planning they will help make your Its international airport is a mere When Melinda Bernstein, global access to all of the major visitor ameni- Rocky Mountaineer train station. proximity to the city. It was a safe life much easier. 15-minute drive from downtown. events director with Radius Travel ties in downtown. The facility is recog- Being situated on the sea means destination for our members and the “Do not be shy about engaging the As far as venues, Ottawa is home to was planning her company’s annual nized as one of the leading convention that many of Vancouver’s meeting draw was the size of the center and the local vendor community,” Lightfoot Shaw Centre, the city’s premier, state- global meeting, she selected Vancou- centers in the world, hosting more than and event spaces celebrate the beauty surrounding assets with so many local says. “If they know you are coming of-the-art convention venue located ver because it is a convenient destina- 550 events and welcoming hundreds of the adjacent waters. The Vancouver restaurants and shopping.” they will provide you incentives to in the heart of downtown next to the tion for a global audience. This annual of thousands of attendees each year. Aquarium provides a stunning back- As planners in North America, the help welcome your attendees. This is Rideau Canal UNESCO World Heri- global meeting rotates around the Consisting of two uniquely designed drop for events, both large and small. SIGMA Events spokesperson says it good for everybody.” tage Site and within easy walking dis- Accommodating up to 2,400 guests, was easy to reach their contacts — the Calgary currently boasts more than tance of more than 6,000 hotel rooms. the Vancouver Aquarium provides time difference was minimal, the con- 14,000 guest rooms in the city, but that And while the city’s downtown is very live backdrops featuring some of its vention bureau was very helpful and number is expanding as new hotels and compact and walkable, the city’s light 55,000 marine animals and several made sure the event was a success. “The accommodations grace the city. rail transit system links hotels to the indoor and outdoor spaces. hospitality of the city and its many vol- In addition, Calgary International Shaw Centre and other meeting facili- Of course, Vancouver’s plethora unteers, made everyone feel welcome,” Airport, only 20 minutes from down- ties and venues in the city. of downtown convention hotels offer the SIGMA spokesperson says. town, has flights to 80 non-stop des- For more unique meeting locales, many options for alternative meeting Calgary has not one, but two great tinations worldwide. Also, the $2 the city’s national museums and spaces, and most of the downtown venues to consider for large events — billion airport development program National Arts Centre offer ideal public hotel rooms are within walking dis- the BMO Centre at Stampede Park is now complete. spaces for off-site receptions, galas and tance of the Centre. C&IT and the CTCC – both of which are Last year Meetings & Conventions events. Ottawa also features a wealth of in downtown Calgary within walking Calgary (MCC) stats show that Calgary diverse accommodations that include distance of choice restaurants, hotels, hosted 53 events representing 79,486 major international hotel brands and The Vancouver Convention Centre theaters and shopping. definite room nights. MCC believes that unique boutique and local properties to can handle 16,000 attendees in its Calgary Stampede Park is a multi- the economic impact of events is esti- meet every need and budget. Many of 466,500 sf of pre-function, meeting, purpose group of facilities, with over mated to be approximately CAD$200M. the city’s larger properties offer signifi- exhibition and ballroom space.

58 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 59 Arizona offers countless beautiful hile best known for the picturesque Grand DESTINATION // scenes, such as this winter sunset in the Canyon, Arizona has plenty of amazing Chiricahua National Monument, located sites to see, including Saguaro National 120 miles southeast of Tucson. Park and Sedona and Antelope Canyon, and that’s a big draw for attendance at meetings and conventions in Arizona. W“For our clients, it’s an ‘exotic’ and different loca- tion, and you can also rely on the weather to be nice and sunny,” says Bryan Mattimore, co-founder for Growth Engine, a 20-year-old innovation agency based in West- port, Connecticut, which designs and facilitates nearly 50 meetings a year. “The attendees like being able to enjoy the outdoors. For example, we facilitated several meet- ings for the United States Tennis Association, so it was key that the attendees could get out and play some tennis in nice weather.” El Conquistador Tucson, a Hilton Resort, offers more Scottsdale is one of the top destinations for corporate than 100,000 sf of indoor and outdoor meeting space. and incentive travel in America due to its natural beauty and unique ecosystem, abundant opportunity for adven- There’s also the Last Territory Western venue — an on- ture and destination experiences and superb quality of site location that provides a taste of the Old West. resorts with fresh, newly renovated rooms and event space. “This is the answer to any meeting planner’s dream, an But it’s not just Scottsdale. Spending time outdoors is indoor and outdoor venue with picnic tables, string light- a lifestyle that is enjoyed all year in cities such as Phoenix, ing, fire pits, built-in outdoor barbecue, space for a band Tucson, Mesa, Tempe and more. Thanks to more than 300 and/or dancing, indoor bar, etc.,” Wilczynski says. “Guests days of sunshine in Arizona each year, meeting profession- feel like they’ve gone off property, but without the hassle als can also take advantage of the wide variety of outdoor and expense of transportation.” meeting and event spaces available. Meetings and events at El Conquistador Tucson span far beyond the ballroom. Wilczynski notes attendees TUCSON HAS EVERYTHING can engage in impromptu networking sessions around Robin Wilczynski, director of events at El Conquista- a fire pit or recap a conference while sitting next to the dor Tucson, A Hilton Resort, the only resort in Arizona to chef’s herb garden. achieve the AAA Four Diamond designation for 35 years Come dusk, a Native American flute player delights straight, says the resort understands how to engage people meeting attendees with the soothing sounds of indigenous and embrace the local culture. music, which has been described as one of the greatest “Here you will find a thoughtfully blended atmosphere expressions of ‘spirit, heart and healing.’ of local and indigenous offerings paired with an evolving Outside of the meeting rooms, guests can enjoy the Linda portfolio of touches,” Vista Loop Trail acces- she says. “Our highly “We had our first meeting sible from the prop- trained and welcoming erty, tennis, golf, the team can help eventgo- there and it’s become a resort’s five pools, as ers discover the magic standard request because it well as bird watching, of Oro Valley and the was such a great venue.” photography, biking, Planners Are Finding legends of gold hidden guided hikes and fitness behind the Lost Iron DANIEL G. SHARP classes. Catalina State Door Mine in the nearby Chief of Police, Oro Valley, Arizona Park is just a quick 5 Chair, Highway Safety Committee for the the Grand Canyon State Catalina Mountains.” International Association minutes from the door, El Conquista- of Chiefs of Police and horseback trail rid- dor’s location at the ing is accessible nearby. Ideal for Meetings base of Pusch Ridge “Hiking is the best — part of the Catalina Mountains — makes it highly in way for attendees to experience the Sonoran Desert and all demand for meetings. its beauty and wonder,” Wilczynski says. “Catalina State “With more than 100,000 sf of exceptional and versatile Park nearby is the perfect way to get acquainted with the BY KEITH LORIA indoor and outdoor function space, we offer more meet- different types of flora and fauna — and maybe even spot a ing and event options than anywhere else in southern Ari- deer or roadrunner. Horseback trail riding is another dis- zona,” Wilczynski says. “We boast two 12,000-sf ballrooms tinctive way to see and experience the setting, and allows for maximum flexibility and an IACC Conference facility you to unleash your inner cowboy.”

Adrienne McLeod / Visit Tucson with amazing views.” Daniel G. Sharp, police chief of Oro Valley, 6 miles south

60 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 61 Arizona-Sonora Desert Museum features 2 miles of walking paths over 21 acres of desert landscape.

system of the Sonoran Desert by land, air and water. Within minutes of the resort, you can: hike mountain trails, take flight over the Sonoran Desert in hot air balloons, ride horseback or kayak down a waterway. There are wonderful historic sites to visit such as: Taliesin West, the Frank Lloyd Wright House and Museum of Musi- cal Instruments, which is less than five of Tucson, chairman of the Highway SCOTTSDALE IS ALWAYS minutes from the resort, with options Safety Committee for the Interna- A POPULAR CHOICE for groups to host events and private tional Association of Chiefs of Police, Another planner favorite is the exhibit showings. says for the past three years, their Fairmont Scottsdale Princess, rooted The resort has incentive and exec- mid-year meeting has been held at the in the blooming Sonoran Desert. The utive meetings that return each year, El Conquistador Tucson. resort provides attendees an inspir- with many occurring annually, for as “The reason we choose it, is because ing setting to play outdoors and enjoy many as 20 years. Each year more our committee members — who are the No. 1 reason why so many plan- than half of its meetings are repeat from all over — request it,” he says. ners and attendees favor Scottsdale’s clients and groups. “We had our first meeting there and it’s beautiful climate. Planners are encouraged to include become a standard request because it Beyond the picturesque Spanish some ‘play time’ to really experience was such a great venue. We had repre- Mission design and lushly landscaped the Sonoran Desert and give attend- sentatives from the U.K., Canada, Bra- desert grounds, the Fairmont Scotts- ees an opportunity to gain new per- zil, Spain, Italy and people from all over dale Princess has been able to main- spective on their lives and their work. the U.S., so it’s a group that travels a lot tain its AAA Five Diamond rating Attendees can take advantage of a full and has stayed in many different ven- for 28 consecutive years. The resort portfolio of wellness, team building ues, but they always want to come back.” boasts 65 acres, with 106,000 sf of and fitness classes designed for groups The committee has a lot to accom- indoor event space and 200,000 sf that take place on its lawns, verandas plish at these meetings, and Sharp of outdoor venues. and pools. Options include: Float Fit, notes they are meeting all day long, For planners requiring early set- Silent Savasana, 5K runs, laughing with little time for breaks. But what up, the summer months and the period yoga, aromatherapy blending bars people enjoy is, once the evening from Thanksgiving through New and nature walks. comes, there is so much to do at the Year’s are where you’ll find the most Another favorite is Sanctuary resort — including luaus at the pool flexibility. A favorite recommendation Camelback Mountain Resort and Spa and amenities aplenty. is for groups to explore the unique eco- in Scottsdale. If Mother Nature is a source of inspiration for meetings and events, then meeting planners should look no further than Sanctuary. Terraced high on one of Arizona’s best-known landmarks, Camelback Mountain, the resort features com- pelling views of Paradise Valley and surrounding mountains from every vantage point. The resort offers 9,000 sf of indoor and outdoor meeting and catering space, and provides the ideal venue for small groups, business pro- fessionals and associations who seek

Tucson offers indoor and outdoor activities to suit any preference for attendees and planners alike.

62 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com Sanctuary Camelback Mountain Resort and of the state, which is why the company Spa in Scottsdale offers plans many corporate meetings there. 9,000 sf of indoor and “For meetings and incentives, Ari- outdoor meeting space. zona provides flavor-infused south- western dishes and some of the best team-building and outdoor excursions that give groups a needed mental break from the day-in-day out hotel con- ference room vibe,” she says. “What could be more fun after a long day of meetings then an evening event or a team building excursion that includes a hot air balloon ride over the pictur- esque Sonoran Desert?” The company has planned a num- Phoenix Convention Center offers 900,000 sf of flexible meeting and event ber of annual meetings and incentive space, including a 312,500-sf main exhibit hall and a 46,000-sf ballroom. an exceptional attention to detail to renowned courses. spa, top-notch dining in elements res- trips for groups over the years there ensure a productive, focused and well- Meeting planners can build a cus- taurant and recently renovated guest and has found planning in Arizona to meetings traveling East Coast, Central the unique needs for workshops. The orchestrated meeting. tomized event from an extensive menu rooms featuring soaking tubs, fire- be straightforward, with staff at most Southwest, and West Coast in rotating Arizona Biltmore, A Waldorf Astoria Sanctuary’s signature restaurant, of activities. An Iron Chef America- places and chic décor. locations accustomed to facilitating years. Arizona is a great mid-ground Resort’s large conference/meeting elements, offers a host of unique inspired culinary competition, aura Along with the inviting weather, group planning and able to flex to for attendees, providing shorter air- hall allowed the company to facili- group options. The private dining reading and photography workshop the greater Scottsdale area is home help accommodate unique and indi- lifts for them coming from all over the tate an ideation session with the 150 room, XII, appropriately seats 12 for are among the activities designed to to world-class shopping, art galler- vidualized event requests. One recent country.” When she surveys attendees meeting attendees. dinner. The room opens to Sanctu- fuel attendees’ creativity, while team- ies, museums and professional sports annual meeting was for a group of at the end of Arizona-based meetings, “We created 30 ideation stations ary’s state-of-the-art kitchen, run building hikes, corporate yoga and venues all just a short, 20-minute 500, and a recent incentive trip was they are often raving about amaz- in the meeting hall by taping flip chart by celebrity chef Beau MacMillan, Pilates, and a Be Kind to Your Spine drive from Sanctuary. for a group of 100. ing spa and wellness packages, golf paper to the walls,” Mattimore says. giving guests a private peek into the workout help them keep fit on the “Historically, we’ve had larger courses and unique culture and art. “Often, such a high-profile, four-star workings of a world-class restaurant. road. And then there’s the motiva- TOP SPOTS FOR PLANNERS meeting groups at The Phoenician Growth Engine’s Mattimore gener- venue will be less than flexible in allow- Adjacent to elements, Praying Monk tional Corporate Power-Up — a choice Chane Steiner, CEO of Scottsdale- and Omni Montelucia Resort & Spa, ally works with the client, not as much ing us to transform the space into an features stunning views of Camelback of cardio beats/drumming, boot based Crediful, has been involved in and our incentive groups utilizing with the hotel meeting planners. How- appropriate environment for creating Mountain, offering indoor/outdoor camp, ZUMBA class or tennis match several meetings in his home state resorts like the Arizona Biltmore and ever, what he likes about the hotels in new ideas. But the Biltmore manage- space for up to 60 guests. and recommends the the Boulders Resort & Spa,” Houston Arizona is that when he works with ment was great, including setting up Each of the eight Vil- downtown Phoenix says. “Most recently we’ve just had a them directly — doing meeting set-up, the room with 25 round tables to facili- las at Sanctuary are avail- “Arizona is a great mid- Convention Center. group hold a smaller annual meeting creating ideation stations, putting flip tate small team creative exercises.” He able to VIPs and execu- ground for attendees, “It’s an amaz- at the Mountain Shadows Resort. A lot chart paper on the walls, etc. — they held another meeting at the Enchant- tives who crave privacy providing shorter airlifts ing venue for busi- of these groups do a rotation for their are flexible enough to accommodate ment Resort in Sedona for 150 people or want to host smaller for them coming from all ness events and at from Christian Dior and the staff was events and meetings. 900,000 sf, it can flexible and accommodating and won- These multimillion-dol- over the country.” handle just about any Arizona Biltmore, A Waldorf derful to work with in setting up and Astoria Resort in Phoenix lar villas feature exclu- AMANDA HOUSTON large event,” he says. allowing them to facilitate an all-day sive amenities, excep- Director of Corporate Events and Marketing “If you are planning ideation session. tional décor, extensive INNOVATX Events a smaller meeting, I’d “One of the more successful meet- patios, swimming pools recommend the 24th ings we designed and facilitated in and sweeping views of the Street Conference Arizona was for 150 regional and lush desert landscape. designed to increase strength, endur- Center. This venue has five meeting store managers for the LVMH owned The resort’s intimate size rein- ance and corporate fun. Mini-breaks rooms with 3,000 sf of space. It’s an company, Benefits Cosmetics,” he forces privacy for each meeting group range from a 15-minute Breathe and excellent spot for more intimate occa- says. “The multiday ideation and and close proximity to guest casitas Rejuvenate session to a Take 10 Office sions with a smaller budget.” sales training session was held at and facilities, including the acclaimed Retreat featuring chair exercises. Amanda Houston, director of the Arizona Biltmore in Phoenix. It Sanctuary Spa, which offers group Additionally, Sanctuary provides corporate events and marketing for was a fantastic venue for the meet- wellness programs designed to reju- a welcome respite for attendees to INNOVATX Events, a planning com- ing. The atmosphere is relaxed and venate and inspire. For active groups, unwind and shift gears into a restor- pany based in Austin, Texas, says Ari- comfortable, and the Frank Lloyd a vast infinity-edge pool, tennis ative Sonoran escape when their zona is a treasure to the United States Wright design-inspired building and pickle ball compound, hiking meetings are over. Attendees are wel- thanks to its dry and warm weather was aligned with the creative theme and biking trails and fitness center comed to an oasis in the middle of the providing ample opportunities for of the meeting.” are available along with golf privi- desert with famed sunsets each night, groups to get out and explore the Arizona certainly offers plenty leges at Phoenix/Scottsdale’s most where they can enjoy a world-class amazing scenery and natural aspects to do. C&IT

64 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com TheMeetingMagazines.com | Corporate & Incentive Travel | September 2019 65 ON THE MOVE //

Park Hyatt Beaver Creek Resort and Spa, in the heart of Colorado’s Rocky Mountains, welcomed Michael Bergin as director of sales. In his role, Bergin will oversee the coordina- tion of Park Hyatt Beaver Creek’s extensive events offerings. Pendry West Hollywood appointed Karen Dailey as direc- tor of sales and marketing of Pendry West Hollywood, debut- ing on the iconic Sunset Strip in Spring 2020. In her new BERGIN DAILEY role, Dailey will oversee the entire sales team. The Westin South Coast Plaza, Costa Mesa named Dario Gomez as director of sales and marketing. Gomez will be responsible for all sales and marketing initiatives. He brings more than 30 years of experience with Marriott International to his new post. Hotel Colonnade Coral Gables named Javier Marquis as new director of sales and marketing. With a demonstrated history of working in the leisure, travel and tourism industry, Marquis is highly skilled in catering, food & beverage, sales, GOMEZ hotel management and sales management. MARQUIS Hilton Hotels San Francisco Union Square appointed Cindy Ramesh as complex director of sales and marketing. For the past 10 years, she has been at Hilton San Francisco Union Square as the director of sales, and since 2015 also responsible for the complex, which includes the addition of the Parc 55 San Francisco – a Hilton Hotel. Cadillac Hotel & Beach Club, a Miami Beach oceanfront luxury property owned by Hersha Hospitality Trust, welcomed Craig Richesin as director of sales and marketing. Richesin will spearhead the oceanfront luxury hotel’s sales, market- RAMESH ing and revenue strategies. RICHESIN The Broadmoor in Colorado Springs named Curtis Robison to fill a new role at the resort: director of national sales – trade shows and exhibits. The position was created due to the resort’s new 125,000+ sf of exhibition space and associated breakout rooms, which is slated to debut in spring of 2020. The St. Regis San Francisco appointed Kurtis Sylvester as account director. Sylvester will oversee all group sales west of the Mississippi, in addition to managing all ROBISON international, automotive, incentive house, education and SYLVESTER travel accounts. Hard Rock International appointed Mathew Turvey as regional director of global sales, Europe for Hard Rock Hotels & Casinos. Turvey will build brand awareness and develop relationships with key MICE (Meetings, Incen- tives, Conferences and Exhibitions) agencies and organiza- tions in Europe. Nemacolin Woodlands Resort, in southwestern Pennsyl- vania, appointed Carrie Yauch as new director of sales. In her new role, Yauch will lead revenue-driving efforts utilizing TURVEY her 13 years of experience in the hospitality industry. C&IT YAUCH Your MEETING DESTINATION in The Lone Star State. FORTWORTH.COM/ACF

66 September 2019 | Corporate & Incentive Travel | TheMeetingMagazines.com COMING MARCH 2020 Create your world in ours.

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