PRST STD U.S. POSTAGE PAID BIRMINGHAM, AL. PERMIT #1776 FRED Resize 5.Qxp 3/15/06 1:56 PM Page 1 FRED CHANGES EVERYTHING
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PRST STD U.S. POSTAGE PAID BIRMINGHAM, AL. PERMIT #1776 FRED_resize_5.qxp 3/15/06 1:56 PM Page 1 FRED CHANGES EVERYTHING. When it comes to FRont Engine Diesel Motorhome Chassis, nothing compares to Freightliner’s MC Diesel Chassis. Mountain-Crushing Power. Exhilarating Ride and Handling. Unmatched Service Network. Superior Longevity for the Ride Ahead. You’ve Been Packing! It’s everything you’ve come to expect from Freightliner, You probably packed a little extra for whatever adventures you might encounter on your trip. If you’re the Leader in Diesel Motorhome Chassis. not sure of the axle end weight of your vehicle, your RV is most likely overloaded. The new Michelin ® DEMAND THE LEADER 305/70R22.5 XRV, with its expanded load capacity *, is ready to take on more weight than ever. FRED comes standard with a Cummins® 5.9 L engine with 300 hp and 600 lb.-ft. of torque. *The Michelin 305/70R22.5 XRV has a per-axle maximum load capacity of 15,660 lbs in singles and 27,760 lbs in duals at 120 psi cold pressure. You should always weigh each axle and check Michelin’s Load and Inflation Tables to determine proper fitment and air pressure for your vehicle. 1.800.545.8831 | freightlinerchassis.com Call Freightliner Custom Chassis Corporation at (800) 385-4357, or visit us on the Web at www.freightlinerchassis.com. FCC/MC-A-034. Specifications are subject to change without notice. Freightliner Custom Chassis Corporation is registered to ISO 9001. Copyright 2005, Freightliner LLC. All rights reserved. Freightliner Custom Chassis Corporation is a member of the Freightliner Group. Freightliner LLC is a DaimlerChrysler Company. AllAll The The Hot Hot Water Water You You Want... Want... SUMMER 2006 VOLUME 3 NUMBER 3 46 15 35 14 Roughing it Features Smoothly The 2007 Zephyr 45 QSZ 6 The South’s Low Country 39 The Ultimate Touring Experience St. Augustine, Savannah, July 2006 Volume 3, Number 3 ® and Charleston Roughing It Smoothly magazine is published four Missouri 15 times a year by Book Production Resources for Gateway to Adventure Caney Creek 46 Tiffin Motorhomes, Inc., 105 2nd Street NW, Red Bay, Alabama 35582. BPR offices are located at Double-destination day hike 9302 Alanbrooke Street, Temple Terrace, Florida 33637. Printed in the United States of America. Postage paid at Birmingham, Alabama 35211. Postmaster: Send all changes of address to Book Editor’s Note Production Resources, P.O. Box 292912, Tampa, Departments We are confident that you will enjoy our two GoGo Ahead, Ahead, Turn Turn It It Up! Up! Florida 33687-2912. This issue of Roughing It Smoothly® has a postal President’s Corner 5 travel stories on the South’s Low Country distribution of approximately 36,000 copies and How Do We Do It? Part Two and Missouri. We hope you also enjoy the WeWe understand understand what what you you want want in inyour your motorhome’s motorhome’s heating heating system system - an- an endless endless supply supply of ofhot hot water, water, as as a dealer distribution of 10,600 copies. It was story on Tiffin’s new 2007 Zephyr, the ulti- printed by American Printing Company, 428 News You Can Use 24 wellwell as asquiet, quiet, luxurious luxurious interior interior heating. heating. That’s That’s why why we we have have spent spent the the last last twenty twenty years years perfecting perfecting our our Industrial Lane, Birmingham, AL 35211. mate touring experience. Copyright © 2006 by Book Production Resources. Danny Inman continues to answer your unique,unique, hydronic hydronic RV RV heaters. heaters. Our Our heating heating systems systems take take care care of ofall all of ofyour your heating heating needs needs from from one one ® Gourmet Quick & Easy 27 All rights reserved. Roughing It Smoothly is a questions in “Serious Tech Talk.” Cool Midwestern Meals compactcompact unit: unit: registered trademark of Tiffin Motorhomes, Inc. Your ideas, suggestions, innovations, No part of this magazine may be reproduced in any form without the written permission of the Owner Profile 28 and questions are welcomed, and will be publisher. Free Spirits on the Road printed in “From the Road.” Through your EndlessEndless Hot Hot Water Water Publisher, Book Production Resources; Editor, Fred interest and postcards, we look forward to Quiet,Quiet, even even interior interior heat heat Thompson; Typesetting and Page Makeup, Andy Dealer Profile 30 seeing this column grow larger with each Cargile; Copy Editor, Carolyn Breuer. And the Secret Is... IndependentIndependent climate climate controls controls throughout throughout your your motorhome motorhome Contributing Writers: Bob Tiffin, Fred Thompson, issue. Maureen Callahan, Robert Wilson, Norman If you have suggestions and ideas for New for 2007 34 EngineEngine Preheating Preheating Option Option Spray, Jim Felder, and Harold Breuninger. the magazine, please write to me at P.O. Contributing Photographers: Charlie Seifried, Fred Thompson, Stüuert, Harold Breuninger, Norman On the Road With Harold 53 Box 292912, Tampa, FL 33687-2912 or AskAsk for for a Hydro-Hota Hydro-Hot heating heating system system by by name name on on your your new new motorhome. motorhome. Spray, and Robert Wilson. Interviews from Idaho and Montana call me toll-free at 877-538-7467. Edito- Tiffin coach owners may receive a free sub- rial contributions are welcomed but not scription by calling toll-free to 877-538-7467; Tiffin Management Team 54 writing to Roughing It Smoothly®, P.O. Box 292912, returnable unless you include return post- Tampa, FL 33687–2912; or emailing fred@ I Seldom Have a Bad Day age. Items accepted for publication are bookproduction.com. Please include your phone subject to editing. number, the last six characters of your VIN Serious Tech Talk 56 number, and the year and model of your coach. If you sell your coach, please call Liz Jones at 256- 356-0205 and give her the VIN number, year and model, and the new owner’s address so that the ® new owner can enjoy the magazine. The following names are registered trademarks of Tiffin Motorhomes, Inc.: Open Road , Phaeton®, Allegro®, Allegro Bay®, Allegro Bus®, Zephyr®, Roughing It Smoothly®, and Pusher®. 2IDINGONA3PARTANCHASSISISLIKEHAVINGAFULL TIME TECHNICIANONBOARD/URNATIONWIDECOACHCARE PRESIDENT’S CORNER %VERYTHINGS2IDING/N)T» ART WO CENTERSANDSERVICEMEANWERE How Do We Do It? P T AVAILABLEWHEREVER YOUNEEDUS by Bob Tiffin h7HEN)WASONMYWAYTOARALLYIN4AMPA THEAIR DRYERONMY@COACHNEEDEDAREPLACEMENT SO) We announced in the Spring issue of Roughing It Smoothly that When a vendor delivers a new product to TMH, we do ex- CALLED3PARTAN4HEYSHIPPEDTHEPARTOVERNIGHTSOIT Tiffin Motorhomes had been selected by RVDA as the Number tensive testing and cycle the product at least 1,000 times. If it One Class A motorhome manufacturer in 18 out of 24 categories is a mechanical component, we design a specific durability test. WOULDMEETMEATTHERALLYIN4AMPA.OTONLYWASIT presented in the annual ratings of RV manufacturers by RV dealers. This kind of R&D and testing gives our owners a much better THEREWHEN)ARRIVED BUTA3PARTANTECHNICIANINSTALLEDIT WMany of you asked me to describe the categories in which TMH overall product at the end of the day. FORMEON SITE4HESUPPORT)RECEIVEDFROM3PARTAN placed Number One. I discussed five of the categories in my To further raise the CSI, we must have superior participation last column: Competitive Product Design, Innovative Product from all of our dealers. It is imperative that all dealers, not just WASOUTSTANDING9OUCANBEASSUREDMYNEXT Design, Competitive Product Quality, Product Value for Dea- Tiffin’s, have well-trained service technicians. All dealers should MOTORHOMEWILLBEONA3PARTANCHASSISv lership’s Success, and Manufacturer Considers Dealer Input. insist that their technicians receive the tech training courses pro- In this column, I would like to describe Product Support, vided by RVIA and RVDA. Our future depends on it. The RV in- another of the categories in which we placed Number One. dustry cannot grow without great service and technical support The RV industry faces a real dilemma as far as customer satis- at the dealer level. The manufacturer should provide all of the 30!24!.#(!33)3#/- faction is concerned. A recent poll by J.D. Powers revealed that service that they can, and we do that at TMH. But when it boils #USTOMER3ERVICE some areas of the customer satisfaction index (CSI) on recrea- down to the customer really being satisfied, he must be able to tional vehicles was as low as 65 percent. get excellent service from the dealer where he bought his unit. Without a doubt in my mind, I can tell you that the RV in- As one politician put it recently, “All politics is local.” And the dustry is at a crossroads. To keep the confidence and respect of same is true with service: “All service is local.” Our dealers need consumers, RV manufacturers must bring the CSI percentage to develop the same depth of service that we offer here in Red up to at least the mid-nineties. Bay. It is just not practical for an owner in the northeastern or It will be a monumental task for the RV industry to make this the western states to have to drive to Red Bay to get full service. happen. We must first reduce the failure rate of our products as The high customer satisfaction index with new automobiles a whole, and also of the components added by our suppliers. has bled over into the RV industry, so that coach owners are Manufacturers and suppliers must work together to achieve a quickly developing the same CSI expectations for motorhomes. greater degree of cooperation in taking care of customers. The The new owner of an RV usually has a far different satisfaction process starts with the manufacturers, but vendors must make experience on his first outing than the owner of a new car has the commitment to be fully involved, too.