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A Guidebook for Managing Telecentre Networks

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A Guidebook for Managing Telecentre Networks A Guidebook for Managing Telecentre Networks en.wikibooks.org January 25, 2014 On the 28th of April 2012 the contents of the English as well as German Wikibooks and Wikipedia projects were licensed under Creative Commons Attribution-ShareAlike 3.0 Unported license. A URI to this license is given in the list of figures on page 157. If this document is a derived work from the contents of one of these projects and the content was still licensed by the project under this license at the time of derivation this document has to be licensed under the same, a similar or a compatible license, as stated in section 4b of the license. The list of contributors is included in chapter Contributors on page 155. The licenses GPL, LGPL and GFDL are included in chapter Licenses on page 161, since this book and/or parts of it may or may not be licensed under one or more of these licenses, and thus require inclusion of these licenses. The licenses of the figures are given in the list of figures on page 157. This PDF was generated by the LATEX typesetting software. The LATEX source code is included as an attachment (source.7z.txt) in this PDF file. To extract the source from the PDF file, you can use the pdfdetach tool including in the poppler suite, or the http://www. pdflabs.com/tools/pdftk-the-pdf-toolkit/ utility. Some PDF viewers may also let you save the attachment to a file. After extracting it from the PDF file you have to rename it to source.7z. To uncompress the resulting archive we recommend the use of http://www.7-zip.org/. The LATEX source itself was generated by a program written by Dirk Hünniger, which is freely available under an open source license from http://de.wikibooks.org/wiki/Benutzer:Dirk_Huenniger/wb2pdf. Contents 1 Preface 3 1.1 Table of contents ................................. 6 1.2 References ..................................... 6 2 Acronyms 7 2.1 Acronyms ..................................... 7 3 Figures, Boxes and Tables 9 4 Foreword 11 5 Chapter 1. Introduction: A new publication about Telecentre networks 13 5.1 Introduction: A new publication about Telecentre Networks . 13 5.2 References ..................................... 27 6 Chapter 2. Telecentre network governance – setting the playing field for a network culture 29 6.1 Telecentre network governance – setting the playing field for a network culture 29 7 Chapter 3. Participatory Telecentre Networks – A Collective Enterprise 39 7.1 Participatory Telecentre Networks – A Collective Enterprise . 39 7.2 Note ........................................ 50 8 Chapter 4. Communication Strategies and Practices for a Telecentre Network 51 8.1 Communication Strategies and Practices for a Telecentre Network . 51 60subsection.8.1.2 9 Chapter 5. Financial Sustainability for Telecentre Networks 65 9.1 Financial Sustainability for Telecentre Networks ................ 65 9.2 Notes ....................................... 76 10 Chapter 6. Content and services 77 10.1 Content and services ............................... 77 83subsection.10.1.2 95subsection.10.1.6 10.2 Note ........................................ 101 11 Chapter 7. International Telecentre Networks Collaboration 103 11.1 International Telecentre Networks Collaboration . 103 11.2 Note ........................................ 111 III Contents 12 Chapter 8. Monitoring, Evaluation and Learning for Telecentre networks113 12.1 Monitoring, Evaluation and Learning for Telecentre networks . 113 12.2 References ..................................... 125 13 Chapter 9. Bringing it all together: Integrated network Management 127 13.1 Bringing it all together: Integrated network Management . 127 13.2 Note ........................................ 134 14 Chapter 10. Looking to the future: Networks that empower 135 14.1 Looking to the future: Networks that empower . 135 14.2 References ..................................... 154 15 Contributors 155 List of Figures 157 16 Licenses 161 16.1 GNU GENERAL PUBLIC LICENSE . 161 16.2 GNU Free Documentation License . 162 16.3 GNU Lesser General Public License . 163 1 1 Preface A collaborative project of the telecentre.org community Edited by Meddie Mayanja, Manuel Acevedo, Silvia Caicedo and Claire Buré (Wikified by Bangladesh Open Source Network with support from Partha Sarker) 3 Preface Figure 1 A Guidebook for Managing Telecentre Networks Front Cover 4 Contents Figure 2 A Guidebook for Managing Telecentre Networks Back Cover Telecentre (noun): A Telecentre is a public place where people can access computers, the Internet, and other digital technologies that enable them to gather information, create, learn, and communicate with others while they develop essential digital skills. While each Telecentre is different, their common focus is on the use of digital technologies to support community, economic, educational, and social development—reducing isolation, bridging the digital divide, promoting health issues, creating economic opportunities, and reaching out to youth for example. Telecentres exist in almost every country, although they sometimes go by a different name: public Internet access center (PIAP), village knowledge center, Infocenter, community tech- 5 Preface nology center (CTC), community multimedia center (CMC), multipurpose community Tele- centre (MCT), Common/Citizen Service Centre (CSC), school-based Telecentre, etc.1 1.1 Table of contents /Acronyms/2 /Figures, Boxes and Tables/3 /Foreword/4 1. Introduction: A new publication about Telecentre networks5 2. Telecentre network governance – setting the playing field for a network culture6 3. Participatory Telecentre Networks – A Collective Enterprise7 4. /Communication Strategies and Practices for a Telecentre Network/8 5. /Financial Sustainability for Telecentre Networks/9 6. /Content and services/10 7. /International Telecentre Networks Collaboration/11 8. /Monitoring, Evaluation and Learning for Telecentre networks/12 9. /Bringing it all together: Integrated network Management/13 10. /Looking to the future: Networks that empower/14 1.2 References 1 Wikipedia definition of a “Telecentre” http://en.wikipedia.org/wiki/Telecentre October 29, 2009, 18:16 GMT 2 http://en.wikibooks.org/wiki/%2FAcronyms%2F 3 http://en.wikibooks.org/wiki/%2FFigures%2C%20Boxes%20and%20Tables%2F 4 http://en.wikibooks.org/wiki/%2FForeword%2F 5 http://en.wikibooks.org/wiki/%2FIntroduction 6 http://en.wikibooks.org/wiki/%2FTelecentre%20network%20governance 7 http://en.wikibooks.org/wiki/%2FParticipatory%20Telecentre%20Networks http://en.wikibooks.org/wiki/%2FCommunication%20Strategies%20and%20Practices%20for% 8 20a%20Telecentre%20Network%2F http://en.wikibooks.org/wiki/%2FFinancial%20Sustainability%20for%20Telecentre% 9 20Networks%2F 10 http://en.wikibooks.org/wiki/%2FContent%20and%20services%2F http://en.wikibooks.org/wiki/%2FInternational%20Telecentre%20Networks% 11 20Collaboration%2F http://en.wikibooks.org/wiki/%2FMonitoring%2C%20Evaluation%20and%20Learning%20for% 12 20Telecentre%20networks%2F http://en.wikibooks.org/wiki/%2FBringing%20it%20all%20together%3A%20Integrated% 13 20network%20Management%2F http://en.wikibooks.org/wiki/%2FLooking%20to%20the%20future%3A%20Networks%20that% 14 20empower%2F 6 2 Acronyms 2.1 Acronyms AED Academy for Educational Development ATN Associação Telecentro de Informação e Negócios (Brazil’s Telecentre Information and Business Association) BCTN Burundi Community Telecentre Network BoP Bottom of the Pyramid BTN Bangladesh Telecentre Network CAICC Centro de Apoio à Informação e Comunicação Comunitária (Com- munity Information Communication Support Centre) CeC Community eCenter CRID Rural Center of Digital Inclusion in Brazil CTSP Microsoft’s Community Technology Skills Program FATEMA Federation des Telecentres du Mali (Federation of Telecentres in Mali) GCC Global Communication Center ICTA Information and Communication Technology Agency of Sri Lanka ICT4D Information and Communication for Development IDRC International Development Research Centre IKB Information and Knowledge Base IRRI International Rice Research Institute ITU International Telecommunications Union KenTel Kenya Network of Telecentres KM Knowledge Management KS Knowledge Sharing M&E Monitoring and Evaluation MSN Microsoft Network (Messenger) NCC-ICT National Computer Center of the Commission on ICT NGO Non-Government Organization OVOP One Village One Portal PhilCeCNet The Philippine Community eCenter Network, Inc. RKB Rice Knowledge Bank RTN Rwanda Telecentre Network SDC Swiss Agency for Development and Cooperation SME Small and Medium Enterprise TASA Telecentre Association of South Africa TCN Telecentre Network TTN Tanzania Telecentre Network UEM Eduardo Mondlane University (Maputo) 7 Acronyms USAID United States Agency for International Development KEC Knowledge Exchange Conferences tPCA telecentre.org Philippine Community eCenter Academy CeCNet Community eCenter Network of the Philippines TBI Telecentres of Business and Information in Brazil UNDP United Nations Development Programme UNV United Nations Volunteers WSIS World Summit of the Information Society (Tunis, 2005) Category:A Guidebook for Managing Telecentre Networks1 1 http://en.wikibooks.org/wiki/Category%3AA%20Guidebook%20for%20Managing%20Telecentre% 20Networks 8 3 Figures, Boxes and Tables Figures, Boxes and Tables Figure 1.1 A description of a telecentre ecosystem Figure 1.2 Network strategies and other telecentre.org program pillars Figure 4.1 Internal Communication Cycle Figure 4.2 Telecentre Network Communications Platform Figure 6.1 The Telecentre Community Ecosystem Figure 8.1 A Description of the Evaluation
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