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Software As a Service: Analysis of 'Google Sites' As KM Tool For Software as a service: Analysis of ‘ Google Sites ’ as KM Tool for Academic Environment 189 Software as a service: Analysis of ‘ Google Sites ’ as KM Tool for Academic Environment Farooqui N.K., IES Management College, University of Mumbai, [email protected] Abstract Systems or IBM, they go to some small and medium This paper analyzes different factors related with a software companies having less expertise in newly launched ‘Google Sites for suitability as the implementation & development of such a latest knowledge management tool in academic concepts like Knowledge Management. Results are environment. partial success or total failures. Additionally The cost of software purchase and its maintenance is Educational sector being the poorest one among a big issue for academic and business world. The Banks, Insurance, Finance and Construction sector emergence of high speed Internet has given rise to cannot attract big companies or talented human new concepts like software as a service. SaaS resource for the sector. Again the reality is different; (Software as a Service) has a new way out, the academia generates more knowledge compared to software is made and maintained by the software firm any other area of specialization. If the knowledge is and used by the organization (Educational / organized, managed and used properly with the Business). If the software is provided by the Google minimal cost, it can give you better results in terms of then it is double benefit for any organization. more and more innovations and intellectual property. Paper discusses different factors like privacy, India has hundreds of universities and Education scalability, support, Technology, ease of use, institution chains. These universities and academic provision of essential services, Internal chains run thousands of college in various communication facilities, searching capability, educational domains. They have dental, medical, accessibility, control and administration, licensing pharmacy, computer and information technology, location & management and Cost of 'Google Sites' arts, commerce, science, engineering, marine, for implementing it as a KM tool in academic defense, technical and diploma colleges running environment. under them. Keywords: Software as a Service, Knowledge 'Google Sites' was launched by Google on February Management, Software, Google, Google Products, 2008. The new service is a part of Google Apps and 'Google Sites', innovation, Education. allows you to create web sites collaboratively. You can work together on a Site to add file attachments, 1. Introduction information from other Google applications (like Google Docs, Google Calendar, YouTube and SaaS (Software as a Service) is the new buzz in the Picasa), and new free-form content. Creating a site IT World. It helps the organization to get advantage together is as easy as editing a document, and you of Information Technologies always control who has access, whether it's just yourself, your team, or your whole organization. [18] without concerning the technical and implementation issues. Google offers templates, a rich-text editor, 10GB of storage for each Google Apps account and integration Developing software or purchasing a readymade one with other Google services so you can embed is costly affair for any organization. Total gadgets, calendars, spreadsheets, presentations, photo implementation cost of software including the slideshows and videos. You can invite people to hardware’s, networking and human efforts goes much collaborate or just view a site and you can also beyond the expectations of CIO (chief Information publish the site so that anyone can view it. Officers) of any company. Educational organizations are mostly non profit organizations and they can not 1.1 What is SaaS: [17] bear such a huge cost. The cycle of need, purchase, development, implementation and maintenance is Simply SaaS can be defined as “Software deployed long one in which most of the educational as a hosted service and accessed over the organization either fails or they partially succeed. Internet.” Being in the remote place, not accessible by the big giants like Microsoft, Oracle, Sun Micro Software’s are generally sold on one time licensing model, but SaaS applications are sold frequently Communications of the IBIMA Volume 5, 2008 190 Farooqui N.K. using subscription model. The customers pay an I was dealing with many vendors for our college’s ongoing fee for using the applications. Fee structure internal software. I face same kind of problems while may vary depending on the number of users of the implementations. In the meantime the ‘Google sites’ number of geographical sites that firm has. was launched. The website has provision for the implementation in the educational environment. Many vendors provide application programming interfaces (API) that expose the applications data and Different kinds of technologies coming from functionality to developers for use in creating different parts of the world are ok. Difficult part is composite applications. A variety of security whether you can get benefit from them. mechanisms can be used to keep sensitive data safe in Implementation and use of the technology is difficult transmission and storage. Applications providers compared to invention of the new technology. might provide tools that allow customers to modify Particularly in software and computer fields there are the data schema, workflow, and other aspects of the hundreds of products, innovations and techniques. application's operation for their use. Only part of concern is that technology should be implemented, benefited and used by the common With SaaS, the job of deploying an application and man. keeping it running from day to day—testing and installing patches, managing upgrades, monitoring ‘Google sites’ is the solution which is free of cost and performance, ensuring high availability, and so a hosted solution. This condition solves both the forth—is handled by the provider. By transferring the problems of the educational institutes, financial responsibility for these "overhead" activities to a problems and the technical problems. The ‘Google third party, the IT department can focus more on sites’ is the best solutions to face both the common high-value activities that align with and support the problems. business goals of the enterprise. Instead of being primarily reactive and operations-focused, the chief 3. Background information officer (CIO) and IT staff can more effectively function as technology strategists to the This paper is of live application. Anyone can start rest of the company, working with business units to implementing the 'Google Sites' for their educational understand their business needs and advise them on organization by reading this paper. Following are how best to use technology to accomplish their some strong reasons given to support my above objectives? Far from being made obsolete by SaaS, statement. the IT department has an opportunity to contribute to the success of the enterprise more directly than ever a. Easy accessibility to the Internet (or Broadband) before. in most of the countries. b. High cost of implementation of software and hardware systems for Universities across the SaaS applications are distinguished by three factors world. licensing, Location and Management. Mostly this c. Many academic institutes (particularly) non IT type of software’s follows per user license, institutes are unaware of the technicalities and deployment of the solution is another issue. For related difficulties / availability. example they may have a black box kind of thing d. Up gradation of Hardware and software is a placed in your IT environment, which will catch the major issue for having an updated and live queries and send it across the network to company’s application in the organization. Like providing latest server. features of spam filters, anti virus software’s is difficult task at organizational levels. For this an The management of application provided by the IT organization have to maintain different account with firm is mostly done by that firm only. The customer anti virus company then a separate account with will only use it using browser or through API email software company for updating of their email supplied by the vendor. The SLA (Service Level software against latest threats or spam filter Agreement) governs the quality, availability and technology. support commitments. e. If an organization wants to get best of everything, best among Scheduler, email software, 2. Motivation Chat software, getting accessibility through different means like mobile Phone & Internet desktops, Many Colleges and universities in India are in the 'Google Sites' is the answer. implementation stage for different kind of software’s. They face different situations dealing with the technical and financial issue. Communications of the IBIMA Volume 5, 2008 Software as a service: Analysis of ‘ Google Sites ’ as KM Tool for Academic Environment 191 4. The knowledge management in Academic of knowledge management because some employees Institute tend to resist sharing their knowledge with the rest of the organization. [4] [5] .Iinformation sharing in the Knowledge Management ('KM') comprises a range of form of consulting and informal communication is a practices used by organisations to identify, create, widely recognized phenomenon in information represent, and distribute knowledge. It has been an science literature. Otlet, Briet, Bradford, and Allen established discipline since
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