HINDUSTANTIMES, MUMBAI 16 | business | MONDAY,MARCH 29, 2010 India’s best user’s choice banks HT-MaRSCONSUMER SATISFACTION SURVEY COMPETITIVE PERSPECTIVE Here’s what consumers like, and don’t like, about banks. OVERALL EXPERIENCE WITH BANK STAFF Score Axis Bank 761 ICICI Bank 750 Satisfaction HDFCBank 750 CanaraBank 742 IOB 733 SBI 733 Union Bank 731 Indian Bank 731 Syndicate Bank 728 UCO Bank 728 PNB 727 Central Bank 721 Bank of Baroda 720 Corpn Bank 717 vault Bank of India 716 OBC 715 Dena Bank 715 Allahabad Bank 713 POSITIVE NOTE Axis Bank edges past Vijaya Bank 701 United Bank 692 HDFCBank andICICI Bank to the top OVERALL BRANCH FACILITIES spot. Andyes,state-owned banksare Axis Bank 751 ICICI Bank 746 HDFCBank 746 rightuptherewith the best. CanaraBank 738 Indian Bank 736 PNB 732 SBI 730 Syndicate Bank 726 UCO Bank 726 Union Bank 721 Central Bank 719 Bank of Baroda 715 Bank of India 714 IOB 711 Corpn Bank 707 Allahabad Bank 705 Vijaya Bank 703 Dena Bank 700 OBC 698 United Bank 695 ACCOUNT OPENING PROCESS ILLUSTRATION: ABHIMANYU SINHA Vijaya Bank 776 Axis Bank 771 Arnab Mitra INDIA’S BEST BANKS HDFCBank 761 ■
[email protected] Public sector banks have beaten their privatesector THE SECOND WAVE Indian Bank 751 inally,the darkhorse ranaway counterparts in most cities. If Thereisn’t really much to choose between the top SBI 749 with the prize. 6-7 banks. With slight improvements in service OF CONSUMER ICICI Bank 746 Axis Bank, which many only theycan raise their minimum Union Bank 741 people hadwritten off afew standards,theywill giveprivate standards, anyofthem can edge ahead of the pack.