News for and about BWFH Staff and Employees

I go the extra mile to make sure The Butterfl y Project patients and families understand how to takes fl ight at BWFH arrive at their destination.

Ceci Moreno, A symbol of peace and tranquility,y, INFORMATION DESK RECEPTIONIST the butterfl y has come to representent the transition taking place at the eendnd ooff life on 6 South.

During her preceptorship, Lindseyy Mc- Dermott, RN, fi rst became familiarar withwith the Butterfl y Project. As a Unit Councilouncil member on 6 South, along with TTracyracy Soon aafterfter the project began, a post- Healy, RN, she presented the ideaa to the implementation survesurveyy revealed that 93 team at Brigham and Women’s Faulkneraulkner ppercentercent ooff resrespondersponders ffeltelt that the pprojectroject Hospital. “I just thought it was really nice had a positive impact on end of life care because the kitchen staff knew, families and families. The staff on 6 South now knew, social work, everybody knew,” says hopes to collaborate with the Nursing McDermott. Practice Committee and Unit Councils to facilitate implementation on other inpa- That’s how I show I CARE. The aim of the project is to enhance tient fl oors. patient and family centered care for those nearing the end of life. When the patient Supported by evidence-based research, or family decides to stop invasive treat- the Butterfl y Project was accepted as a ments like labs and vital signs and focus poster presentation at the Horizons 2014 on comfort measures only, a butterfl y is Critical Care Symposium this spring, placed outside of the patient’s door. “It’s where it won Best Poster. Another framed a non-verbal communication to the staff educational poster hangs in the hallway of up here to go the extra mile for the family, 6 South to inform visitors and remind staff or check in on them, make sure there’s a of the butterfl y’s signifi cance. recliner at night, make sure the patient is comfortable,” says McDermott.

Healy says, “Every role, no matter what you have on our fl oor, participates somehow in end of life care.” Whether it’s obtaining bereavement cards, providing comfort measures or just being respectful of grieving family members, the butterfl y is a quiet reminder of the transition taking place. Tracy Healy, RN Lindsey McDermott, RN C.ommunicate A.ppearance R.espect E.xtend

BWFH Pulse 1 The Nutrition Clinic at BWFH helps diabetics live healthier lives

Living with diabetes can be a challenge. Patients often feel like high-carbohydrate foods. Oliveira’s cooking class addresses they are restricted from eating the foods they love. But Nancy these issues. She helps patients learn how to use their favorite Oliveira, MS, RD, LDN, in the Nutrition Clinic at Brigham and ingredients in healthful nutrient-packed recipes that have less Women’s Faulkner Hospital, in partnership with Brigham and salt and fat. Women’s Family Care Associates, is working to make the task of controlling blood sugar seem less daunting. The diabetes Latino cooking class features nutrition education, a cooking demonstration and a tasting. The recipes she makes in- Oliveira offers both nutrition classes and cooking classes in Eng- clude Fiesta Bean and Quinoa Salad (a play on classic beans and lish and Spanish to those living with prediabetes and diabetes, rice), Meatball Rice Soup (which meets the whole plate model their families and anyone else looking to lose weight and live with its lean protein, high-fi ber carbohydrate and abundance of a heart healthy lifestyle. She stresses this nutrition information non-starchy vegetables) and Chocolate Banana “Ice Cream” (a applies to those who do and do not have diabetes. It’s a healthy cool treat that’s sure to satisfy any sweet tooth). In her recipes, way of eating that will benefi t those who want to lose weight, Oliveira uses low-sodium broth for soups and fl avors with herbs those with heart disease and more. and spices rather than salt. She says, “Use more herbs, more fresh ingredients and maybe just a pinch of salt.” In fact, the use When facing diabetes, many patients fear having to cut out of your favorite herbs and spices can help make any healthy meal sugar, carbohydrates and starches completely. But “it’s not just taste more like the comfort food you crave. about cutting out sugar,” says Oliveira. It’s about portion control and a balanced plate. The balanced plate model recommends Whether you have prediabetes or diabetes, you want to lose you fi ll one-quarter of your plate with lean protein like chicken weight or you simply want to live a heart healthy lifestyle, the Nu- or fi sh, one-quarter with a high-fi ber carbohydrate like brown trition Clinic at BWFH has advice and cooking tips that can help rice, whole wheat pasta, quinoa or whole wheat cous cous and you to eat well without feeling deprived of your favorite foods. one-half with non-starchy vegetables like broccoli, spinach, kale or asparagus. To stay up to date on the Nutrition Clinic’s cooking classes and other events, check BWFH’s Facebook page or call the Nutrition In her nutrition classes, Oliveira focuses on the balanced plate Clinic at 617-983-4455 to be added to their email list. and reviews different types of foods and how they can affect *Source: http://www.diabetes.org/in-my-community/awareness-programs/ blood sugar levels. She also gives tips on what to look for on latino-programs/ food labels and why portion size matters. Finally, she suggests healthy snacks that will keep you satisfi ed without causing a spike in blood sugar. She says, “Try to avoid eating just bread or crackers alone. Always try to have it with something.” She has a simple formula for snacks that makes it easy: carbohydrate + fi ber + protein. Some options include a slice of whole wheat bread with two slices of turkey, a whole grain English muffi n with one tablespoon of peanut butter or a small piece of fruit with 20 almonds.

According to the American Diabetes Association, “Diabetes is an urgent health problem in the Latino community. Their rates of diabetes are almost double those of non-Latino whites.”*This may be attributed to the fact that Latino recipes often include Students learn about the balanced plate model in registered dietitian beans, rice, fried meats, plantains, tortillas and other starchy Nancy Oliveira’s diabetes nutrition class.

Published by Marketing and Public Affairs 617-983-7565 / [email protected] We welcome your feedback and suggestions for future issues.

2 BWFH Pulse Build a relationship with your primary care provider at BWFH

Your primary care provider is your fi rst con- and social workers who do short-term psy- gaging people in the importance of their tact for all matters related to your health. chotherapy and fi nd community resources healthcare. Every touch you have with the Regardless of age, your relationship with for patients. With all that available in one patient can make a difference and it adds your primary care provider is important. A practice, patients can get complete care, to the relationship,” he says. primary care provider can treat temporary reducing the need for visits to urgent care ills and ailments and also help you live centers and the ED. All of the primary care providers at BWFH a healthy lifestyle to prevent illness and agree, when you’re not feeling well or catch a budding health issue before it In his West Roxbury offi ce, Dr. John Lewis have a question about your health, your becomes a serious problem. at Brigham and Women’s Faulkner Com- fi rst call should be to your primary care munity Physicians is able to build relation- provider. Available for both annual exams At Brigham and Women’s Faulkner Hos- ships with his patients who sometimes and same-day appointments for urgent pital, primary care providers are available even walk in while out running errands in care, your primary care provider can help on-site and in the community. Within the the neighborhood. “Being in the commu- you feel better today and stay healthy for hospital you will fi nd Brigham and Wom- nity, we have families. The parents come tomorrow. en’s Family Care Associates and Brigham and then the kids start coming,” he says. and Women’s Primary Physicians. With That relationship with patients is the heart As of May 2014, all doctors in the Brigham offi ces in West Roxbury and Hyde Park, of the practice. and Women’s Family Care Associates Brigham and Women’s Faulkner Commu- nity Physicians provide care to those who prefer not to travel to the hospital. “I think medicine is all about relationships. Relationships

Dr. Roy Welker at Brigham and Women’s between you and your patients, your staff and your patients Primary Physicians fi nds having his practice and you and your staff. Once you get those relationships within BWFH very helpful for both staff down, medicine is easy after that,” SAYS DR. LEWIS. and patients. “It’s great for me because when I see someone I can literally give them anything they want within these four walls,” says Dr. Welker. With so many Their position in the community helps group and Brigham and Women’s Faulkner services available within the hospital, or- Brigham and Women’s Faulkner Com- Community Physicians group are accept- dering tests and procedures is simplifi ed, munity Physicians build relationships with ing new patients. Several doctors in the and the patients can get all of their care patients, but it’s also benefi cial to be part Brigham and Women’s Primary Physicians in the same place rather than traveling to of the larger BWFH system. Most of outpa- group, including Dr. Owens, Dr. Laskowski, wide-spread facilities. “Patients really love tient testing is done at BWFH, just a short Dr. Copello and Dr. Lauretti, are also ac- one-stopping shopping, that’s why they drive from the West Roxbury and Hyde cepting new patients. like it here. They like to be able to come in Park offi ces. for things as simple as a cough or a cold To reach a primary care physician at and for their primary care needs, which Across their two locations, Brigham and Brigham and Women’s Faulkner Hospital, would be annual exams, pap smears, Women’s Faulkner Community Physicians call the toll-free Physician Referral Service mammograms, that kind of thing. But have eight primary care providers and number: 800-BWH-9999/800-294-9999. they can also get their colonoscopy, they three PAs, and they’re growing. They are can have their knee surgery, they can be available for same-day appointments, admitted if they need to be admitted, they which is increasingly important as more have an emergency room, they have all the and more patients may choose the conve- subspecialties here,” says Dr. Welker. nience of an urgent care center over a visit with their primary care provider. “People Patients visit Brigham and Women’s Pri- should be seen the same day, because if mary Physicians for more than just annual someone comes in for a strep test they’re exams and preventative medicine. In ad- getting a blood pressure check,” says dition to the physicians on staff, there are Dr. Lewis. He thinks it’s important to see PAs who fi eld urgent care problems, RNs patients when they want to be seen. “It’s who follow high-risk Medicare patients not about driving up costs. It’s about en- Dr. Roy D. Welker Dr. John A. Lewis

BWFH Pulse 3 BWFH offers services for allergy sufferers

With the warmer weather upon us, those who suffer with sea- BWFH Allergy and Immunology physician Dr. Timothy Kyin also sonal allergies can find help from Brigham and Women’s Faulkner uses this process of desensitization in working with patients Hospital’s Allergy and Immunology Department. The depart- undergoing chemotherapy or who have certain infections that ment offers on-site testing and treatment options for environ- require a very specific medication treatment. Dr. Kyin, who has mental, food and venom allergies. Skin tests for medication been working at BWFH for almost a year, went to medical school allergies will be available in the near future. Besides offering at New Jersey Medical School, did his residency at Tufts Medical services of a general allergy clinic, the department also has staff Center and his fellowship at Brigham and Women’s Hospital. physicians who can provide temporary tolerance for medications that may cause an allergic reaction in inpatient and outpatient Like Dr. Savage, Dr. Kyin performs the duties of a general allergy settings. clinic, but he is the only staff physician who administers drug desensitizations. “We help provide temporary tolerance to a Dr. Jessica Savage is a member of BWFH’s Allergy and Immu- medication,“ Dr. Kyin explains, “by continuously adjusting the nology Department who sees patients of all ages, but her main rate of drug administration during treatment as a way of adminis- interest is food allergy, which is primarily a pediatric disorder. Dr. tering the medication safely.” Savage did her medical school, residency and fellowship training at Johns Hopkins University and has worked in BWFH’s Allergy For more information on BWFH’s allergy services, and Immunology Department for almost two years. please call 617-732-9850 or visit us online at www.brighamandwomensfaulkner.org. Dr. Savage’s role at BWFH includes one-on-one patient visits, overseeing nurses administering skin and blood tests and help- ing to conduct food challenges for patients. “A food challenge,” Dr. Savage explains, “is feeding a patient a food that they may or may not be allergic to in order to see if a food allergy exists or to see if a patient with a known food allergy has outgrown their al- lergy. For example, approximately twenty percent of children will outgrow a peanut allergy, while the remainder will continue to be allergic for the rest of their life.”

For patients with environmental allergies, Dr. Savage also ad- ministers allergy immunotherapy, plainly known as allergy shots, which induces desensitization. This process tricks the body into not being allergic or having a reaction to the environmental stres- sor. Dr. Jessica Savage Dr. Timothy Kyin

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4 BWFH Pulse BRINGING THE ARNOLD ARBORETUM INTO THE HOSPITAL

At Brigham and Women’s Faulkner Hospital, we rec- ognize the healing effects of nature and are com- mitted to bringing the beauty and tranquility of our surrounding neighborhood indoors for our patients, staff and visitors to enjoy. As part of a generous gift from Dedham Savings Bank, artist Patricia Burson was commissioned to create a painting for the fi rst fl oor hallway. Her work, titled “Aurai,” depicts springtime fl owering trees from right here in the Arnold Arboretum. Even if you can’t be outdoors to feel the gentle breeze on your skin, the hope is that all can experience the calming touch of nature when they come through our doors.

Pictured from left: Betsy Cross, Director of Develop- ment, BWFH, Gerard Lavoie, Chief Operating Offi cer, Dedham Savings Bank, and Michael Gustafson, MD, Chief Operating Offi cer, BWFH

Employee utilizes Workforce Development for professional growth

In an effort to balance work, school and family, in PCWD, Workforce Development in the hospital Carmen Peña recently accepted a part-time role and my department has been so wonderful and as an Administrative Assistant in the Brigham and supportive.” Women’s Faulkner Breast Center. Previously, she had been promoted to Administrative Assistant in The mother of three young boys, Carmen believes the Nursing Administration department at BWFH. that she is setting an example for her children, Carmen has come a long way since graduating including her two teen-aged stepdaughters. “I from the Partners in Career and Workforce want them to see what can happen when you set Development (PCWD) program in December 2011. goals and seize opportunities – you can achieve Prior to starting PCWD, which she learned about anything.” from a promotional fl yer, Carmen was unemployed. Carmen Peña Carmen, who emigrated from the Dominican Republic to the The PCWD program kick-started Carmen’s own professional United States in July 1996, fulfi lled a long-time personal goal growth initiative which has driven her educational pursuits. In in April 2013. She became a very proud U.S. citizen. She was 2012-2013, Carmen participated in the College Prep Program, able to achieve this goal by taking citizenship classes at BWFH. which is sponsored by a partnership between Jewish Vocational With the generous help from the Fish Family Foundation, JVS Service (JVS) and Brigham and Women’s Hospital, and she is has delivered free on-site citizenship preparation classes to currently participating in Partners Online College Preparation BWH/BWFH employees and their families. The classes include Program (OCPP). This program, which is preparing her to take assistance with the application process, interview and citizenship online college courses, introduces common terminology, basic test. skills and course layouts typical of online courses. It also provides a learning experience that simulates most online college courses. In addition, Carmen recently completed a Medical Interpreter certifi cation program at Roxbury Community College. Today, she “My involvement in these programs has been driven by my is focusing on her short-term goal of completing the next phases simple desire to achieve professional growth,” said Carmen. “I of her education: fi nishing the OCPP program, taking the College feel that I owe it to myself and my family, and I am very fortunate Placement Test (CPT) and registering for fall classes towards an that my husband is so supportive, and my kids are my biggest associate’s degree in Business at Roxbury Community College. cheerleaders. In addition, I am grateful that Partners offers such Her long-term goal is to obtain her bachelor’s degree in Business a broad range of workforce development programs that make it and continue her career growth within Partners HealthCare. easier for me to achieve my academic and career goals. Everyone

BWFH Pulse 5 Greeter program aims to improve the The George Faulkner Arboretum Society patient experience honors our longest serving employees

Brigham and Women’s Recognizing that the expertise and loyalty of our employees Faulkner Hospital re- are the strength and sustenance of our institution, Brigham cently piloted a Leadership and Women’s Faulkner Hospital has established the George Greeter Program aimed Faulkner Arboretum Society to honor those employees who at enhancing the patient have dedicated 25 years or more of service to our patients and experience and building their families. upon a culture of service excellence. During the These staff members have spent most, if not all, of their careers pilot, all BWFH department providing high-quality care and service to our community. Much heads were asked to greet like the majestic trees in the neighboring Arnold Arboretum, patients and visitors at the they are the foundation on which we are built. hospital’s fi rst fl oor entrance for 1-hour a month over a It was said of Dr. George Faulkner, “It was simply that he be- 3-month time period. The lieved on the one hand with all his heart in the great Hippocratic Operating Room Director Patricia greeters welcomed patients doctrine of the healing power of nature. To one observing his (Pat) McCarthy greets visitors at and their family members to habit of taking long walks in the open air, it seemed as if the BWFH. the hospital, escorted them freshened physical basis almost created the keen and vigor- to appointments and answered questions or concerns in an ef- ous mental superstructure.”* With this in mind, the aim of the fort to leave positive impressions through these interactions. George Faulkner Arboretum Society is to celebrate our employ- ees’ commitment while recognizing the healing power of the The pilot program was such a success that it has been adopted nature that surrounds us. A large display on the 3rd fl oor to be as a program and expanded to include managers and supervi- updated annually lists each and every employee with 25 years or sors where greeters are asked to commit one hour a month, more of service in order that staff, patients and visitors may be between the hours of 6 and 9 am. inspired by their continued dedication.

Director of Service Excellence and Special Projects Sarah Gar- At the display’s unveiling, Chief Operating Offi cer Michael dent explains that the greeter program gives department heads Gustafson, MD, MBA, pointed out the fact that the 200 employ- and senior leadership an opportunity to hear fi rsthand from ees who have been here 25 years or more have over 5,675 years patients, their family members and staff about what is going on of cumulative service. An “astonishing number in this day and in the hospital. “If there is an issue or concern from one of our age,” he said. patients,” Gardent explains, “the department head is experienc- *Source: Doctor George Faulkner of Jamaica Plain, 1911 ing and hearing that concern on a fi rsthand basis.”

Gardent goes on to explain that many greeters report how impressed patients and visitors are with the program and that their interactions are helping people better navigate the hospital. “Each person entering the hospital has some level of heightened anxiety or stress,” says Gardent. “This program provides an important opportunity for a positive fi rst impression to ensure that the patient’s experience at BWFH starts out on the right “foot.”

Patients have been appreciative of the extra effort made by the greeters and the overall response to the program has been positive from patients and greeters alike. “I think each greeter has had an experience where they walk a patient to an appoint- ment, and they know that they made a positive difference in that patient’s experience,” states Gardent. “The thanks provided by the patients are very genuine and real.”

George Faulkner Arboretum Society display located on the 3rd fl oor

6 BWFH Pulse Geraldine Shea receives Sadowsky Award for Excellence

Geraldine Shea, BSN , RN, CRNI, is this In her nomination, Susan Dempsey, Vice President, Clinical Ser- year’s recipient of the Dr. Norman L. vices, said, “Gerri is a super star!” She was nominated because Sadowsky Award for Excellence. The she makes patient safety and clinical care a priority, she cre- award, established in 2004, is given atively orchestrates the unit to meet the patients’ and referring each year to a staff person who displays doctors’ needs within staffi ng and facility restraints and she the high levels of caring, compassion, treats her patients with care and compassion on an emotional, creativity and service excellence Dr. personal and clinical level. Sadowsky showed to Brigham and Women’s Faulkner Hospital patients “I am honored to have received this award. For me, this has and staff during his more than 40 years been the most meaningful recognition of my professional career of leadership in radiology. because of what the award stands for and the legacy of Dr. Geraldine Shea, Sadowsky,” Shea says. She goes on to say, “This award validates BSN, RN, CRNI Shea, who is Clinical Leader in the Patient-Centered Care that we are providing in the Outpatient Outpatient Infusion Center and recently became certifi ed in Infu- Infusion Center. We try to make every visit a positive patient sion Nursing, was recognized for her excellent clinical care and experience by providing the highest standard of clinical excel- dedication to providing a positive patient experience. She says lence along with compassionate care for our patients and their of her patients, “We welcome them when they arrive and be sure families.” that they have the information they need for their visit.” She also provides comfort, be it a warm blanket or a quiet room. She says A former Partners in Excellence (PIE) Award winner, Shea says, it’s also important to involve the patient’s family. “Sometimes “I’m thrilled to have the award.” And, despite being unable to patients miss some information because they are so anxious. By attend the Employee Service Awards ceremony, she says, “It embracing their family, we’re embracing them,” she explains. validates what I do.”

Laboratory Point of Care Coordinator receives Bezanson Patient Safety Award

Camille (Mille) Williams gets a little that built into our daily emotional when she thinks of her friend practice. With point of Susan Bezanson. “She was just extremely care, we are now able to conscientious in her work and just a nice scan the linear barcode person,” says Williams. on the wristband. We are just vigilant about making Williams is the recipient of this year’s sure that happens and Susan Bezanson Patient Safety Award. results get into the right The Susan Bezanson Patient Safety Award medical record.” is presented annually to a Brigham and Women’s Faulkner Hospital staff person Williams will tell you she who demonstrates superior levels of is just doing her job, but excellence and the same dedication to in his nomination Frank patient safety and quality assurance that Giacalone describes From Left: Lab Director Frank Giacalone, Mille Williams and Bezanson exhibited. Bezanson spear- Williams’ leadership skills Chief Operating Offi cer Michael Gustafson, MD, MBA headed numerous patient safety initia- as “tenacious and quiet.” tives at BWFH and her participation on He insists it was her dedication that led to In addition to her Susan Bezanson Patient several interdisciplinary committees shed the culmination of a three-year project to Safety Award, Williams is also celebrating light on the vital role of ancillary services bring in the equipment that allows these 15 years with BWFH this year. Because in patient care. glucometer results to be directly inputted she began her career working alongside into the correct medical record. He says, Bezanson, this honor is particularly touch- Williams, who splits her time between the “Mille is a team player who understands ing. “I get teary just thinking about it,” blood bank and point of care, says, “Sue that patient safety depends both on good says Williams. was really a proponent of patient iden- error free systems and good cooperation tifi cation. Obviously in the blood bank and communication between all hospital mislabeled specimens can lead to departments.” disaster. So we have double checks for BWFH Pulse 7 Long-term employees refl ect on life at BWFH over the years

Each year at the Employee Service are really friendly. Everybody’s patient started out working nights in the billing Awards, Brigham and Women’s Faulkner centered. You can walk down the hallway offi ce so she could focus on school work Hospital honors its dedicated employ- and say hello to 15 people before you get during the day. Since then she has been ees’ milestone anniversaries. This year to your destination,” she says. It’s that an accountant, then went into reimburse- also marked the unveiling of the George combination of work/life balance and ment briefl y, then became a supervi- Faulkner Arboretum Society to honor career fulfi llment that’s kept her here for sor in accounting and then went back those employees who have dedicated 25 more than 40 years. to reimbursement. Her sister went into years or more of service to our patients IS. The fact that the family lived in the and their families. For most of these dedi- John Dantona neighborhood was a great benefi t. In fact, cated staff members, working at BWFH started at BWFH she says, “My sister is more than just a job. It’s a career, and a in 1977 while still was able to, during second home. It’s a place where you can in high school. Of the Blizzard of ’78, grow and develop, ever moving forward. himself as s a young come over and do It’s also a place that has seen many man he says, “I was the payroll.” Today, changes over the years. eager to learn.” regardless of all the And his bosses saw changes the hospi- Jeanne Staunton, that drive in him. tal has undergone, RT R M QM, was John Dantona He’s now Man- she fi nds herself born at BWFH. In ager of Cafeteria Maryalice Kenney enjoying the work 1972, she began Services and the Atrium Cafe. Much like and the people with her career here as Staunton, he has seen technology change whom she works. “We cooperate with an x-ray student. throughout the years. “Technology today each other because we don’t have a huge “When I was a has made our jobs a lot easier,” he says. staff and the only way you’re going to get student we used to But it’s the working environment that has things done is to rely on each other,” she hand develop the made his more than 30 years on the job says. Jeanne Staunton, X-rays,” she says. truly enjoyable. Dantona, who describes RT R M QM Over the years, himself as a problem solver, says he loves A career path is rarely linear. We take a technology has changed greatly from fi lm his job because, “I’m not sitting in front of turn here and there, often never know- screen to Xerox, back to fi lm screen, to my desk for eight hours a day. Every day is ing what the fi nal outcome may be. At digital and now to 3D. She says, “There’s a different challenge.” BWFH, employees who work hard fi nd been big changes.” But it’s not just tech- that there are opportunities for a life-long nology that’s changed. Staunton herself In 1970, Maryalice Kenney was a stu- and rewarding career right here. As they has grown and developed in her career. dent. Her mother, who worked at BWFH, grow and develop, so does the hospital. She’s held various roles, working per diem encouraged her and her siblings to But above all, the commitment to qual- when her children were growing up. She’s work here too. “There was a joke about ity patient care and a warm environment now the Breast Imaging Manager. “It’s the Faulkner Family. Families worked at remain year after year. really nice to work here. The people here Faulkner Hospital,” says Kenney. Kenney

New Director of Strategy and Clinical Program Development hired

Linda Burgoon recently assumed her new role at Brigham and Upcoming goals for Burgoon include Women’s Faulkner Hospital as Director of Strategy and Clinical spearheading the growth and devel- Program Development. Burgoon received her undergradu- opment of other programs at BWFH, ate degree from College of Worcester in Ohio in Psychology, including the Pain Management Center and her Master’s degree from Tufts University in Occupational and the inpatient orthopedic unit, and Therapy. overseeing the planning for Brigham and Women’s Orthopedic Center and In her new role at BWFH, Burgoon will be helping individual Brigham and Women’s Comprehensive departments and service lines orchestrate program develop- Spine Center at BWFH. ment and working to elevate current programs and develop new ones. She will also work to align BWFH’s strategic plan with that Burgoon says she was drawn to her new of Brigham and Women’s Hospital to ensure the two institution’s role at BWFH because she came out of Linda Burgoon mission and vision are in sync. a community hospital setting in her last position. “I see community hospitals such as BWFH as an excel- “For example,” Burgoon explains, “the hospital’s Infusion Center lent way to maintain cost containment of care,” she explains, has already undergone program changes and is experiencing “They are such a huge value in terms of providing great patient growth. I will be working to help them coordinate and prioritize care for the many needs of the community. I also fi nd the envi- work in their next level of development.” ronment here at BWFH very helpful and welcoming.”

8 BWFH Pulse Turning a positive patient experience at BWFH into a rewarding role on the PFAC

When she and what my experience was 24/7. And the process for preoperative check in to had surgery my husband took the approach of a family provide increased privacy for patients at Brigham member but also from a corporate point awaiting surgery and formatting and and Women’s of view or business point of view,” says developing content of the new patient Faulkner Hos- Maier. handbook, “Your Guide to Brigham and pital in Febru- Women’s Faulkner Hospital.” For Maier, ary 2009, Jane At the same time, BWFH was looking it’s interesting to see how ideas discussed Maier learned for members for their new PFAC. Maier at one meeting become implemented what it was like was asked to join to provide perspec- in the hospital in just a short time. “I feel to be a patient. tive from the patient point of view. Maier they take the PFAC seriously,” she says of In the years was immediately struck by how customer the leadership at BWFH. that followed, focused the hospital was and was eager to be part of the group. Having formerly In the coming months, the PFAC will be Jane Maier as a member of BWFH’s Patient worked in the corporate world, she says of involved in the design of the new ser- and Family Advisory Council (PFAC), she’s the PFAC at BWFH, “I had an idea of what vices coming to the hospital and spend developed a keen interest in healthcare it takes to run a business, except this is time focusing on Partners eCare. In fact, that’s kept her involved with the hospital. so customer focused, and I didn’t expect Maier was among those on the selection it to be.” She goes on to say, “It’s really committee when Epic was chosen for the “From the start it was really a positive impressive and surprising.” project. experience,” says Maier of her time as a patient at BWFH. It was so positive in Maier has remained involved with the Maier says, “Everybody is open and fact, immediately after her surgery her PFAC over the years in part because of welcoming to the suggestions that we’re husband wrote a letter to BWFH. In it he the dynamic group of people she works making.” And she takes that role very seri- described how impressed he was with with and, she says, “I just love the medical ously. After a recent hospital stay, she has the care his wife received. The leadership profession and what it’s all about.” Now a refreshed perspective on what it’s like to team at BWFH took notice and invited it’s her fascination with the healthcare be a patient and has ideas for things we the couple to make a presentation at the world that fuels her continued work to can do here to improve the patient expe- hospital’s Leadership Retreat. improve the patient experience at BWFH. rience at BWFH. “It’s rewarding to see the “I fi nd it so interesting,” she says. impact we make as a group,” she says. In their presentation, the Maiers recount- ed their experience from both perspec- The PFAC was instrumental in designing tives. “I took the approach of the patient the Taiclet Family Center, redesigning

New Audiologist hired at BWFH

Marcy Chant, AuD, was recently hired as an Audiologist in the Chant is excited to help get BWFH’s Department of Audiology at Brigham and Women’s Faulkner Audiology Department running full Hospital. Chant did her undergraduate studies in Communica- steam, and working together with tive Disorders at the University of Wisconsin, her Master’s studies otolaryngologist Dr. Anthony Prince. at George Washington University and her doctoral studies at the “I’m looking forward to a collaborative University of Florida, both in Audiology. Prior to her position at relationship in providing referrals and BWFH, Chant was employed by Dedham Medical Associates and sharing information with one another,” by Beth Israel Deaconess Medical Center. she says, adding, “I’m happy to provide inpatient and outpatient care for all of In her new position, Chant works in diagnostic and dispensing the BWFH community.” audiology. She is able to determine the type and degree of hearing loss in adults, as well as fi t people with hearing aids and Chant also hopes to educate BWFH Marcy Chant, AuD help people choose hearing assistive devices such as Bluetooth- employees about the Partners Plus enabled devices and amplifi ed telephones. The Audiology Clinic health benefi t for hearing assisted devices. “Not a lot of employ- also has custom swim plugs for people with recurrent middle ear ees know this,” she says, “but if you have Partners Plus insurance, infections, musician and hunter earplugs and can make custom- you and your family members get a combined $1,000 benefi t for made earbuds for audiophiles or hard-to-fi t ears. hearing aids. Each family member is eligible, so I want to do my part in spreading the word about this great benefi t.”

BWFH Pulse 9 Deborah Lascaleia honored by USDA for role in Asian longhorned beetle eradication

When Deborah Lascaleia in the Grounds Department found Today, BWFH, along with the rest of the neighborhood in Ja- holes in a maple tree and saw dust on the ground below, she maica Plain, and neighborhoods in Roslindale, Roxbury, West knew something wasn’t right. Her fi rst call was to an arborist. It Roxbury and a portion of Brookline are all offi cially free from the turned out those holes were caused by the Asian longhorned Asian longhorned beetle. For her role in the process, Lasca- beetle, an invasive species from eastern China, Japan and Korea. leia was recently recognized by the Asian Longhorned Beetle The United States Department of Agriculture was called in and a Cooperative Eradication Program, a joint effort between the three-year-long eradication process began. Department of Conservation and Recreation, the Massachusetts Department of Agricultural Resources and the United States The Asian longhorned beetle was fi rst identifi ed in the United Department of Agriculture. She was presented with a plaque by States in the mid 1990s. It is thought to have made the journey offi cials from the three organizations. from Asia in packing material brought over on container ships. These beetles are especially fond of sugar maples and can cause RIGHT: From left: Clint McFarland, Federal Project the death of infected trees. Massachusetts, New York and Ohio Manager for the Asian have all experienced infestations. If they make their way to sugar Longhorned Beetle Eradication maples in New Hampshire and Vermont, the consequences could Program for the USDA, and be dire. “You’d have no maple syrup. Imagine the economic Deb Lascaleia impact,” says Lascaleia. BELOW: Deb Lascaleia receives Once all the infected trees were identifi ed on BWFH’s property, her award from DCR, MDAR and they were removed by the USDA and the stumps ground to stop USDA offi cials. the spread of the insect. The surrounding area was then mapped with susceptible trees identifi ed. Those trees were injected every June for three years with a chemical that prevents Asian longhorned beetles from establishing themselves. The DCR later planted non-susceptible trees to replace those that were lost.

Lascaleia says she was just doing her job when she made that call to the arborist. What followed was a massive team effort to stop the spread of the Asian longhorned beetle. After the infected trees on BWFH’s property were removed, an investigation looked into how the property became infected. “It was like CSI,” says Deb. “It was quite fascinating.”

Neurosurgeon joins the ranks at BWFH

Yi Lu, MD, PhD, recently joined the Department of Neurosurgery I love the challenges of neurosurgery at Brigham and Women’s Faulkner Hospital. Lu received his and the intricacy of brain and spinal medical degree at Columbia University College of Physicians anatomy,” adding, “I also love the and Surgeons and received his PhD at Albert Einstein College complicated pathophysiology behind of Medicine. Lu did his neurosurgery residency at Brigham and the brain and spinal diseases.” Women’s Hospital and Boston Children’s Hospital in 2012 and his fellowship training in minimally invasive spine surgery at the Lu chose to work at BWFH because University of Miami’s Miller School of Medicine in 2013. Lu is also it has the great potential to provide currently an Instructor in Surgery at Harvard Medical School. patients with the very best care, with the added advantage of being in an easily Lu’s clinical interests include minimally invasive spine surgery, accessible location. At BWFH, Lu will adult spinal deformity, spinal cord injury and spinal tumors. He be doing a full range of spine surgeries. also has a strong research interest in spinal cord injury and does “I particularly enjoy doing minimally Dr. Yi Lu, MD, PhD research at BWH and Boston Children’s Hospital, studying the invasive spine surgeries,” he explains, use of axon regeneration and stem cells for spinal cord injury “because minimally invasive spine surgery techniques provide repair. patients with excellent surgical outcomes, minimal surgical morbidity and fast recovery.” When asked why he chose to get into the fi eld of neurosurgery, Lu explains that “Doing surgery has always been my dream.

10 BWFH Pulse BWFH interpreters enjoy working with people

Brigham and Women’s Faulkner Hospi- When asked why she chose this profes- Certifi cation for Medical Interpreters as a tal’s Interpreter and Translation Service is sion, Escartin explains that she is a people certifi ed medical interpreter. committed to facilitating healthcare for person and enjoys working within the non English speaking, deaf and hard of medical profession. “There are patients I Metelitsa explains that she is also a peo- hearing patients through the use of pro- encounter who usually understand what ple person, and that people are her great- fessional healthcare interpreters in order is happening to them medically,” Escartin est motivator. “When a patient comes into to translate key healthcare conversations states, “but they are unable to express a medical environment,” she explains, “it and documents. The service contributes themselves and their concerns to their can be a stressful experience. If a patient to the overall hospital mission by serv- doctors in their native language. This is does not speak the language, it can be ing a diverse group of patients and their where we can help.” doubly stressful because they feel unable families. to communicate. It helps when we are Escartin explains that in her profession, able to bridge a connection to a patient’s One of BWFH’s Spanish interpreters is kindness and compassion are necessary culture. Connecting with a patient so they Christine Escartin. Escartin has been traits, and that her greatest reward is the are able to relax or rest is one of the most working as an interpreter at BWFH for the gratitude that patients show her after she important things I can help do.” past nine years. She received her under- has interpreted for them. graduate degree from Aquinas College and her Master’s degree in teaching from One of BWFH’s Russian interpreters is the University of Britannia in Mexico. She Natasha Metelitsa, who has worked at has her certifi cation in medical vocabu- BWFH for the past 15 years. Metelitsa was a lary from the New England Area Health medical doctor in Moscow, where she got Education Center, is a certifi ed medical her training at Moscow Medical School. Af- interpreter through the National Board of ter moving to the United States, Metelitsa Certifi cation for Medical Interpreters and decided she wanted to focus on mother- is also a certifi ed healthcare interpreter hood instead of becoming a physician in through the Certifi cation Commission for the United States, so chose to pursue the Healthcare Interpreters the highest level medical interpreter fi eld. Like Escartin, she of certifi cation an interpreter can receive. is also certifi ed by the National Board of Christine Escartin Natasha Metelitsa

A glimpse into the laboratory of yesteryear

Many people are aware that Brigham and cement tunnel connecting it to the admin- Women’s Faulkner Hospital once had a istration building was kept warm by steam School of Nursing, but not many people pipes running along the ceiling. Pauline know that the hospital also had a School became Chief Technologist at Faulkner of Medical Technology. Pauline E. Turner Hospital in the 1960s. She then served on graduated from UMass Amherst, then a U.S. Public Health Service Surgical Team completed her internship and graduated in Nha Trang, Vietnam as Laboratory Advi- from Faulkner Hospital’s School of Medical sor and established a blood bank at the Technology in 1955. She recently returned Province Hospital. for a visit to donate some very special documents, mementoes and memorabilia She enjoyed reading about Faulkner to BWFH’s archives. Hospital’s history in Images of America: Faulkner Hospital (Arcadia Publishing, Cara Marcus (left), Director of Library Services, Pauline brought one of the original hos- 2010). “The snowy photos reminded me receives a donation of an original Faulkner pital bricks from the early 1900s, which of a time probably in the early 60s when a Hospital brick from Pauline Turner. she had saved since she was given it when big storm was predicted,” she reminisced. the hospital was rebuilt in the 1970s. She also donated cards of “Chief of Pathology Dr. Philip LeCompte decided it would be removable buttons with metal clips from the 1950s that made best if none of the laboratory people went home that night. It laundering uniforms easier, copies of her graduation certifi cate was pretty quiet after 6 pm. Everyone in Boston hunkered down. and certifi cation from the American Society of Clinical Patholo- What did we do? A bunch of us, not just lab people, took trays gists. from the cafeteria and went sliding down the driveway! We had a great time.” In addition to these generous donations, Pauline shared her sto- ries and recollections of what it was like working here over fi fty You can view some of Pauline Turner’s donations in the third fl oor years ago. She fondly remembered “Clinics” as the most popular archives display cabinets, where her legacy and memories will be brand of white nursing shoes, when the hospital laundry was in preserved for generations to come. the basement of the original nurses’ home (Ladd House) and the BWFH Pulse 11 Mary Ann Tynan Conference Center

Last fall, we mourned the loss of our longtime friend and leader Mary Ann Tynan. Mary Ann served as a dedicated member of the Brigham and Women’s Health Care family for nearly 20 years – as member and then board chair at Brigham and Women’s Faulkner Hospital, and vice chair of the board at Brigham and Women’s Health Care.

Mary Ann was a gifted leader, a dedicated advocate used throughout the year, hosting many leadership for patients and families in our community, and a meetings, staff training and development courses and friend and mentor to many. She wholeheartedly em- celebratory events to recognize achievements. Mary braced our mission and believed in the critical nature Ann deeply valued the importance of taking time for of the role Brigham and Women’s Faulkner Hospital these events and often said they were the highlights plays as the healthcare environment continues to of the year for her personally. change. Your gift in Mary Ann’s honor will be invested in de- Mary Ann was passionate about investing in our signing the new Mary Ann Tynan Conference Center skilled physicians, nurses and staff. In recognition from the ground up. Gifts of $1,000, $2,500, $5,000 or of that commitment and her profound impact on $10,000 or more will be recognized at the appropriate the patients and families we serve, we will be nam- level in the new Mary Ann Tynan Conference Center. ing a soon-to-be renovated space on the 4th Á oor at Brigham and Women’s Faulkner Hospital in Mary On behalf of Mary Ann’s “Faulkner family,” thank Ann’s honor. you for helping us honor her in such a meaningful way. We know that she would be proud to see the This new 1,600 square foot space will be essential in work she cared about so deeply carried out by the supporting and enhancing the education, develop- next generation. ment and recognition of our staff. It will be well-

Mary Ann Tynan Conference Center

Name (AS LISTED FOR RECOGNITION PURPOSES):

Department:

Amount:

Check enclosed (return to BWFH Development I have made my gift online Offi ce, 116 Huntington Ave, 3rd Floor, Boston, MA 02116, at www.bwfhgiving.org/tynanstaff indicate Mary Ann Tynan memorial)

If you have questions or want to learn more, please contact Betsy Cross at 617-983-7605 or [email protected].