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US List Price Catalog January 1, 2015

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US List Price Catalog January 1, 2015 US List Price Catalog January 1, 2015 Prices are subject to change without notice. A Nilfisk-Advance Brand KEY CONTACTS Customer Service, Shipping and Credit: Corinne Murray, Customer Service Director ....................................................................................................763-745-3754 Steve Haskamp, Credit Manager ......................................................................................................................763-745-3725 Dealer Customer Service/Order Service and Parts Orders ................................................................................800-253-0367 Opt. 1 Service Dispatch ................................................................................................................................................800-253-0367 Opt. 2 Technical Service/Support .................................................................................................................................800-253-0367 Opt. 3 Warranty Claims ................................................................................................................................................800-253-0367 Opt. 4 Accounts Receivable ..........................................................................................................................................800-253-0367 Opt. 5 Customer Zone Registration ..............................................................................................................................800-253-0367 Opt. 6 National Accounts Customer Service/Order Service ........................................................................................800-486-8830 GSA Accounts Customer Service/Order Service ..............................................................................................888-742-8470 Leasing: ..................................................................................................................................................................877-859-2976 ii ORDERING PROCEDURES Overview Clarke strives to give you a fast and efficient method of obtaining machines, parts and accessories. The following are policies and procedures: Ordering Clarke dealers may place their orders by Customer Zone, email, phone or fax. You may need to speak to a Customer Service Representative to verify part numbers or select the right machines, parts or accessories. The following is the Customer Service contact information: Customer Zone: www.clarkeus.com Toll-free Customer Service phone number: 800-253-0367 Toll-free Customer Service fax number: 800-825-2753 Customer Service email address: [email protected] All orders placed using Customer Zone, email, fax or phone will be confirmed via fax or email and will be viewable on the Customer Zone. You can sign up for Customer Zone by calling 1-800-253-0367. When faxing or emailing an order, please include the following information: • Your purchase order number • “Ship to” address • Your nine-digit customer account number • Part number for all machines, parts, accessories and item descriptions as listed in price schedules • Include any special shipping instructions (air, lift gate, inside delivery, appointment required). All additional costs will be responsibility of the dealer. • Authorized signature Please note - Clarke cannot “add on” items to an order once it has been processed. “Add On” items will be entered as a new order. Minimum Order Program The minimum parts or accessory order is $100 on shipments. Any orders below $100 will incur a $10 handling fee. Orders of $100 or more will receive free standard freight. There is NO minimum order on all shipments when placed electronically on Customer Zone. All Customer Zone orders for parts or accessories will receive free ground freight. Drop-Ship Program Clarke will not drop-ship machines, parts or accessories outside the ordering dealer’s Area of Primary Responsibility (APR) without prior approval from your Sales Director, Division Manager or Region Sales Manager. Shortage Verify the number of packages received before signing the freight bill of lading. Carriers sign for the accepted number of cartons or bundles as indicated on the bill of lading. If there is a shortage at the time of delivery, note the shortage on the original copy of the bill of lading, along with the driver’s signature and call Customer Service to report shortage. Damage in Transit All shipments should be inspected immediately upon receipt. Do not accept any shipment showing external evidence of damage unless the freight carrier makes proper notation on your copy and their copy of the freight bill. Your shipment is carefully packed according to freight classification regulations and inspected before leaving our warehouse. Notify Clarke about any freight that is refused due to damage. All apparently “good” freight must be inspected and any concealed damage must be reported to Clarke Customer Service within seven (7) days of receipt. Any claims made after this time period will not be honored unless claim is recuperated from the freight carrier. iii ORDERING PROCEDURES, Continued Freight Program Orders will be shipped F.O.B. Shipping Point, Shippers Choice. Third party and collect orders are F.O.B. Dock. Freight will be handled as follows: Machine Machine Total Order < US $6,000 Total Order > US $6,000 Prepaid by Clarke and added to invoice Prepaid by Clarke Parts & Accessories Parts & Accessories Total Order > US $100 Shipping Ground Total Order < US $100 Shipping Ground Total Order > US Free Shipping Ground if order is placed on Customer Zone Prepaid by Clarke and added to invoice Prepaid by Clarke If freight requirement is other than above, it will be considered special freight with handling charges such as Next Day Air or expedited delivery being prepaid and added to the invoice. Freight Routing Orders are shipped F.O.B. Shipping Point. Third party and collect orders are F.O.B. Dock. Our Logistics Contractor will consign all shipments. If you have specific requirements or need special services, contact an Clarke Customer Service Representative. Any additional costs associated with special freight requests are the responsibility of the dealer and will be invoiced accordingly. (includes, but is not limited to, expedited freight, liftgates, inside deliveries, etc.) Parts Shipments All expedited orders must be received by 3 p.m. CST in order to be eligible for same day shipment. While same day shipment is not guaranteed, all expedited orders where parts are in stock will ship either same day or within 24 hours. All standard parts orders where parts are in stock will be shipped within 72 hours of order placement. Ship-ins/Ship-outs Dealers will occasionally sell to accounts that have multiple locations. When Nilfisk-Advance machines are installed outside the selling dealer’s own APR, it is the responsibility of the selling dealer to contact the Clarke Dealer who handles the end-user’s location. Arrangements should be made by the selling dealer to insure that the end-user is provided with the proper warranty and service support The recommended procedure is: 1. The selling dealer contacts the installing dealer to inform them of the sale and to make arrangements for local support. 2. The selling dealer contacts the end-user to inform them of the arrangements through the dealer. 3. Machines should be shipped to the local dealer for proper set-up and installation. Once this is completed, the installing dealer sends the original Nilfisk-Advance Installation Warranty to Nilfisk-Advance Headquarters, and sends a copy to the selling dealer. 4. Upon verification of the installation, the selling dealer should promptly compensate the installing dealer. Whether the installing dealer is required to do a demonstration should be a factor in calculating the installing dealer’s override. Price Change Protection Dealers may apply for price protection on quoted business. Requests for price protection must be applied for within fourteen days of the effective price change date and directed to the Sales Director for approval. An order placed under this program must include a copy of the original quotation, end-user purchase order and the Sales Director’s price protection approval. iv Contents Key Contacts ................................................................................................................................ii Ordering Procedures ....................................................................................................................iii Automatic Scrubbers Walk-Behind Automatic Scrubbers .............................................................................................1 Rider Automatic Scrubbers ..........................................................................................................13 Dust Magnet™ Products ...............................................................................................................19 Sweepers ......................................................................................................................................20 Polishers ........................................................................................................................................21 Burnishers .....................................................................................................................................24 Propane Stripper ..........................................................................................................................28 Vacuums .......................................................................................................................................29
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