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BT SE Report Community m 1 . m 6 8 . 2 0 m £ 2 8 £ 1 Community£ Charities and fundraising 03 04 05 Community contribution - investment in society through funding and support in kind BT is committed to make a positive Our community activities are Our stakeholders have told us that people experiencing problems are Telephone Helplines difference in society. in five main categories: we should support the most needy able to talk to someone. BT is Association (THA) • Charities and fundraising. We in society. committed to raise millions to help The Telephone Helplines Association We do this by acting responsibly in support a range of initiatives with ChildLine move closer to its goal of (THA) represents organisations our everyday business conduct and a special focus on a campaign with The use of telephone helplines, answering every child’s call for help. providing telephone services including also by making specific investments the UK children’s charity, ChildLine. websites and national telethons ChildLine answers 2300 calls a day, advice, information, listening support in communities to improve the quality demonstrate how communications but hundreds more children can’t get and counselling on a vast range of of life and sense of well-being for • Education. We use a variety of technology can help in charity through. Within the last two years subjects. those who live there. Our focus is techniques and media, including fundraising. we have raised more than £3.1 million on better communications. live drama and web-based activities, across the UK - the largest sum we BT has supported the development to promote communication and Our guide, Bidding for Funds and have ever raised for a single charity. of both paper and Internet versions As a member of the Per Cent Club, citizenship in schools. Resources, gives charities information of the Telephone Helplines Directory, we are committed to give a minimum on how to secure support from We also give in-kind support to which lists more than 900 national, of 0.5 per cent of our UK pre-tax • Employee involvement. Through businesses (not only BT), trusts and ChildLine, such as strategic and regional and local telephone helplines profits (before exceptional items) to the BT Volunteers programme, we public bodies. technical advice. throughout the UK. direct activities in support of society. encourage BT people to volunteer Our provision was £10 million in their time for community activities. ‘Making It Happen: BT’s Guide to BT’s support has included the donation Fundraising 1987; peaked at £16 million in 2001; We also help others (such as Unlocking EU Funding’ is a guide that of premises for several years, large- BT is able to co-ordinate major and was £9.1 million in the 2005 companies and schools) to organise assists UK public sector bodies such scale promotions and staff fundraising national charitable events, including financial year. volunteering programmes. as schools and hospitals, as well as initiatives, and sponsorship of the telethons for UK charities. We manage businesses and charities, gain access annual BT ChildLine Awards for the entire telephone network for these BT operations provided a further • Arts and heritage. We have a to European Union funding of £50 Services to Children. events, as well as providing call centres £11.7 million in funding and support- pioneering partnership with the billion, much of which goes unclaimed. to take donations over the phone. in-kind in the 2005 financial year, UK’s leading modern art gallery, Tate, It is available here as a free ChildLine was the beneficiary of the Many fundraising programmes are bringing the total contribution for sponsoring its website Tate Online. BT Christmas Concert in 2002, and initiated and organised by employees the year to over 1.1% of BT’s 2003 We support the preservation of the PDF download or you can buy a copy a joint beneficiary in 2003 and 2004. themselves with local charities as the pre-tax profits. UK’s telecommunications heritage. from Politico’s online bookshop. main beneficiaries. Community Network We donated £2 million directly • Digital inclusion. We have been Charities The Community Network is a charity We are involved in international appeals to charities in the year. running a digital inclusion campaign We believe that we can make the that provides teleconferencing through our support of the Disasters to support the UK Government’s biggest charitable impact by helping facilities to the voluntary sector. Emergency Committee (DEC), an aim to give all citizens Internet those organisations that will benefit organisation that helps leading UK access by 2005. We believe that most from our communications BT first funded the Network in 1989 humanitarian aid agencies alleviate promoting access to information technology and expertise. as a six-month pilot to research the suffering from disasters abroad. and communications technology can social implications of this technology. improve people’s lives and open doors ChildLine Now, more than 42,000 people take In the aftermath of the tsunami in to education, jobs and entertainment. BT is a founding partner of ChildLine, part every year in Community south-east Asia, BT played a key role For more information, see Digital the free 24-hour helpline for children Network telephone conferences. in managing the massive response inclusion. and young people in the UK. We gave to the DEC earthquake appeal. We it a simple and memorable number: FriendshipLink, a telephone-based set up a temporary call centre at the 0800 1111. Over one and a half social club for housebound people, BT Tower in London and provided million children have been counselled and FaithLink, which links people to the DEC with on-line fundraising by ChildLine since 1986. church services by phone, are two of and secure payments facilities. In the innovative ways the Community 24 hours in December 2004 the DEC We are working with ChildLine on a Network uses the telephone to meet website processed 166,936 donations, major campaign called ‘Am I Listening?’ social needs and promote social facilitated by BT. This aims to ensure that all young inclusion. Information and data on this page Information and data on this page has been verified by Lloyd’s Register has been verified by Lloyd’s Register Quality Assurance Limited Quality Assurance Limited BT Social and Environmental Report Community 01 Charities and fundraising continued Children in Need All proceeds from the appeal are split Around 150 BT volunteers took Awards Spreading and sharing the web BBC Children in Need started in 1980 between these eight UK charities, pledges on the phone at BT Tower on BT Community Connections We share our Internet expertise with to improve the lives of UK children which help children affected by 30 December 2004. They answered BT Community Connections is a our community partners and have who have experienced problems or genetic disorders: over 12,000 calls, collecting £10 UK-wide award programme that helped many to develop their own hardships, such as abuse, serious • The Great Ormond Street Children’s million in one night. BT hosts the gives local community groups the websites. This helps information illness and poverty. Charity website for on-line donations, which opportunity to gain access to the about their work and our investment raised over £30 million up to 5 Internet. to reach a wider audience. • The Primary Immunodeficiency The 2004 BBC Children in Need January 2005. Association Appeal raised a record-breaking £17.1 Judging panels in Scotland, Northern BT won Gold Corporate Website million during the live seven-hour • The Society for Mucopolysaccharide We sent BT engineers and 10 tonnes Ireland, Wales and each of the English Hallmark Awards in 2000, 2001 television programme, with 362,000 Diseases of equipment from the UK to help regions have awarded more than and 2002, and received a highly calls taken over the BT network. restore telecommunications services 4700 Internet-ready PCs to individuals commended award in 2003. This was • The Chronic Granulomatous Disorder in the regions affected by the disaster. and groups who plan to make a from the UK Charities Aid Foundation Research Trust Comic Relief positive impact in their community. for demonstrating its corporate Comic Relief is a charity set up by • The Jennifer Trust for Spinal Muscular The volunteers built a satellite community involvement through comedians and uses comedy and Atrophy station in Indonesia and set up an Two examples of excellent use of the websites. laughter to communicate serious emergency operations room providing award are: • Rett Syndrome Association UK messages about the need to end communications for rescue workers • Croham Hurst Good Neighbours, The Telephone Helplines Association poverty and social injustice worldwide. • Batten Disease Family Association and aid teams in Penang, Malaysia. Croydon, UK are setting up a (THA) website is an outstanding It is known for its biennial Red Nose The operations room will continue shopping programme to allow example of a partner website • The Haemophilia Society. day and the related television appeal. to co-ordinate activities with other volunteers to order food over the developed with BT support. countries affected by the disaster until Internet for frail and housebound BT supports the tsunami Volunteers in more than 190 call an early-warning system is established residents, helping to maintain their The THA represents organisations disaster appeal centres across the UK handled around in the region. independence providing telephone services, including Thousands of people across the UK a million calls during the televised advice, information, listening support responded to the Disasters • Exmouth and District Youth Action telethon on 11 March 2005 in aid of Chief Executive Ben Verwaayen said: and counselling on many subjects. Emergency Committee (DEC) relief Group, UK is a voluntary group of Comic Relief.
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