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Information Communication Technology (ICT) Apprentices IRC254067 Candidate Information Booklet Information Communication Technology (ICT) Apprentices IRC254067 Completed Application Forms must be returned to HRConnect no later than 12 noon (UK Time) on Friday 18th September 2020 Contents Note for Applicants Applications will only be Foreword 3 accepted from candidates ICT Apprentices Roles 4 who have applied for the 2020 ICT Apprenticeship Quotes from ICT Apprentices 5 Programme advertised by Background 7 the Belfast Metropolitan College, in partnership with Learning, Training and Development 9 the Department for the Terms and Conditions 11 Economy, and who have successfully obtained the Key Responsibilities 14 appropriate standard in the Eligibility Criteria 17 ICT aptitude test (as provided by Mindmill). Assessment Process 18 Interview Criteria 19 Guidance for Applicants 20 2 Northern Ireland Civil Service IT Profession Foreword The NICS IT Profession is committed to the delivery of a wide range of quality IT services driven by diverse business needs. In constant pursuit of the digital agenda, we are looking for people who will help make a difference. On behalf of all the Digital Leaders across the Northern Ireland Civil Service (NICS), I am delighted to advise we are recruiting now for ICT Apprentices. We will help you develop your career as an IT Professional where you will work in partnership with numerous stakeholders, responding to new business opportunities helping the NICS enable and support digital transformation. I hope that this booklet will inspire you to take the time to complete and submit an application form. Ignatius O’Doherty Director of Digital Shared Services and NICS ICT Head of Profession www.nicsrecruitment.gov.uk 3 ICT Apprentices Roles The Northern Ireland Civil Service (NICS) is recruiting a number of ICT Apprentices to work in various departments. Digital services need to be built, delivered and operated by people with technical skills, briefly this involves two diverse careers: Development Development ICT Apprentices will gain fundamental programming skills and develop capability to apply these to specific languages and platforms. Apprentices will develop knowledge and understanding of the software development lifecycle and ultimately contribute to the design, development and delivery of robust, cost effective and secure business solutions for the public. Infrastructure Networking/ Infrastructure ICT Apprentices will learn on the job how to complete incident management activities, such as installing and upgrading network software, setting up or replacing hardware such as switches and routers, and diagnosing and solving technical faults. Developing knowledge and understanding of the system administration and monitoring tools, giving users technical advice and guidance and ultimately contribute to the support of the underlying ICT Network infrastructure and ICT services. 4 Quotes from ICT Apprentices Who better to tell you about a job than the people already working there! “I was always interested in the IT sector but never really knew how I would go about even starting a career within this sector, then my mum pointed out the civil service apprenticeship scheme and I decided to go for it. I went for my interview and got the job, starting in the Cyber Security team within the Department of Finance. I then moved to the service desk within IT Assist in June, where I am continuously dealing with technical calls which require technical solutions. With the ongoing training and support that I have been given, I now have the skills and knowledge required to solve multiple technical issues. The apprenticeship allows me to study one day per week in a classroom environment with other apprentices whilst also attending work four days a week in order to gain on the job experience and skills that are much needed within the IT sector. I also get the opportunity to earn whilst I learn meaning that I can start my career off in the same way as anybody else. Having exposure to two different teams within the NICS gave me an increased wealth of knowledge in two different sections of the Department of Finance which has been very beneficial for both me and my career path that I have chosen. This allowed me to receive a lot of training and support which has helped me grow and develop within my role in the NICS.” Amy, Apprentice in IT Assist, Department of Finance NICS ICT Head of Profession, Iggy O’Doherty with Amy Tate 5 Quotes from ICT Apprentices I finished my Apprenticeship course with the Belfast Met last March. I have been NICS also offers an Assistance to Study Programme which will enable me to working full time as an ICT Level 2 Software Developer since and have been further progress my studies and gain more knowledge and skills. temporarily promoted to ICT level 3 for around 10 months now. I would highly recommend the apprenticeship to anyone who has a general My job role is a Software Developer and I develop web applications for use by interest in IT/development. The combination of learning while working on the different business areas. Our web applications are developed in the programming job in my opinion is one of the best ways to get to grips with all the different languages C# and HTML using the development platform ASP.Net and Visual requirements of being a fully fledged software developer. Studio as our development environment. Along with this I use the language SQL to interact with Databases creating tables and stored procedures to both store Ryan, Transport and Resources, Department for Infrastructure and manipulate or change data. Data is key in all web applications we create and the management of data is usually the primary reason why an application needs developed. I have also had the opportunity to develop some Internet of Things projects using Raspberry Pi and Python scripting including a Car Registration Plate reader and a QR code reader/writer. This is a particularly interesting aspect of development and is very much a crucial aspect of how development is changing to smarter technology where everyday items can be used to gather data and report back to a user. Along with my development work I have also helped conduct training sessions with users to enable them to use the application we have developed. In these sessions we also take user feedback and suggestions and then act on what we’re being told by the people who will be using the application. Our users also test our applications before they go “Live” to gage feedback and find any bugs which may have been missed and they are asked to try to “break” the application, this way an issues can be resolved before it is released. Why join the apprenticeship scheme? Want to find out more? I was attracted to the programme as I have always had a general interest in The rest of this candidate information booklet gives you even Computing and the opportunity to be employed by a reputable organisation such as the NICS was a big attraction for me. Since joining the programme I can see a more information on everything from the work of the Civil Service, where I want to be in the next 5-6 years as the NICS has a structured grading the role technology plays, how the ICT Apprentice posts fit in and, scale etc. meaning I can clearly see my career progression mapped out. The of course, the recruitment process. 6 Background The NICS IT Profession Departmental Line of Business Enterprise Shared Services (ESS) The NICS IT Profession is primarily ICT Services (LOB) The primary function of ESS is to deliver efficient and effective engaged in service delivery in the Departmental Line of Business ICT Services teams are responsible for customer focused services primarily to the NICS. A number of services are also provided to the wider public sector. Enterprise Shared following areas: supplying departmental specific ICT services and products to meet business needs. This includes the full range of activities from analysis, Services (ESS) is a directorate within the Department of Finance specification, development, testing, operation through to maintenance (DoF). ESS brings together responsibility for HR, IT and Finance and support of applications and systems. Other activities undertaken by Shared Services, Properties Division and Digital Transformation • Departmental Line of Business ICT these teams include IS/IT/ICT advice and guidance and contract Service (including NI Direct) into a single organisation within DoF. Services management services on behalf of their parent department. Line of business systems ared efined as unique to a department and can • Enterprise Shared Services (ESS) be et i her bespoke, commercial off the shelf or in some cases a mixture of both. These systems typically consist of those which have been developed in-house and those which have been sourced from a third party. Many of these are business critical providing key support for departmental service delivery. These systems have been developed using a variety of technologies e.g. Visual Basic, .net, C#, SQL, Oracle etc. Departmental Line of Business ICT Services teams are also involved in the strategic work of the NICS and provide a relationship management function between Digital Shared Services and the customer department. The successful partnership working between Digital Shared Services and the departmental ICT services, has led to increased cost efficiencies, improved levels of service availability, greater resilience within the ICT systems, an improved responsiveness to business change and a better balance between innovation, reliability and security. In short, more ICT is delivered for less money, without adversely affecting stakeholder confidenceo r end-user satisfaction. 7 Digital Shared Services (DSS) The NICS ICT Technical Environment The aim of Digital Shared Services (DSS) is to make Northern Ireland an exemplar for digital The NICS uses a secure, resilient and flexible infrastructure which includes Tier 3 data shared services.
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