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Emergency Support Function 15: Standard Operating Procedures

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Emergency Support Function 15 Standard Operating Procedures July 2019 Emergency Support Function 15 Standard Operating Procedures July 2019 ______________________________________________________________________________ July 19, 2019 Preface and Transmittal Providing the public timely and accurate lifesaving information during major incidents remains our highest priority. The Emergency Support Function (ESF) 15 Standard Operating Procedures (SOP) 2019 edition is our primary guiding document to coordinate outreach and ensure consistent public information through an integrated Federal incident communications system. This document, an update to the 2016 SOP, builds upon the external affairs policy established in Presidential Policy Directive 8, Homeland Security Presidential Directive 5, the National Response Framework, National Incident Management System and Incident Command System. This 2019 SOP has been updated using lessons learned from Hurricane Maria, nation state nuclear threat communication planning and other impacts from the 2017 and 2018 hurricane seasons. This version also includes two new Department of Homeland Security components: Countering Weapons of Mass Destruction (CWMD) Office and the Cybersecurity and Infrastructure Security Agency (CISA). The SOP will be continually reviewed, and users are encouraged to submit comments and recommendations to the incident communications team within Department of Homeland Security Public Affairs or specific department or agency points of contacts as applicable. We encourage all participants to recognize that success is dependent on the concept of unity of effort—many departments and agencies working together as a team. This SOP will be a key tool to ensure unity of effort on behalf of our communities. Chad R. Wood Michael Zeltakalns Director of Incident Communications Director of Crisis Response Office of Public Affairs Bureau of Public Affairs Department of Homeland Security Department of State Alexandra Travis Deputy Director, Office of External Affairs Monica Crowley Federal Emergency Management Agency Senior Advisor for Public Affairs Department of Treasury 1 ______________________________________________________________________________ ______________________________________________________________________________ Jamie Davis, Lt. Col. Jereon M. Brown General Deputy Assistant Secretary Office of the Assistant Secretary of Defense for Public Affairs Office of Public Affairs Department of Defense Department of Housing and Urban Development Wyn Hornbuckle Lori Irving Deputy Director, Office of Public Affairs Associate Director Department of Justice Office of Public Affairs Department of Transportation Todd Wynn Charles Rousseaux Director of Intergovernmental and External Chief Communicator for Emergency Affairs Response and Recovery Department of the Interior Office of Public Affairs Department of Energy Brian K. Mabry Joel C. Spangenberg Deputy Director of Communications Deputy Associate Administrator (Acting) Department of Agriculture Office of External Affairs National Nuclear Security Administration Areaka McFadden Gary Tallman Deputy Director of Public Affairs Executive Director for Department of Commerce Strategic Plans and Veterans Outreach Office of Public Affairs Department of Veterans Affairs William Hall Deputy Assistant Secretary for Public Affairs Nancy Grantham Department of Health and Human Services Principal Deputy Associate Administrator Office of Public Affairs Environmental Protection Agency 2 ______________________________________________________________________________ ______________________________________________________________________________ Carol Chastang Brittany M. Bramell Office of Communications and Public Director of Public Affairs Liaison Central Intelligence Agency Small Business Administration Meddie Brown J.D. Harrington Director, USA.gov Office of Public Affairs General Services Administration National Aeronautics and Space Administration David Castelveter Director, Office of Public Affairs Nuclear Regulatory Commission Amanda J. Schoch Assistant DNI for Strategic Communications Office of the Director of National Intelligence Mark Wigfield Deputy Director, Office of Media Relations Federal Communications Commission Brian P. Hale Assistant Director, Office of Public Affairs Christopher T. O’Neil Federal Bureau of Investigation Chief of Media Relations National Transportation Safety Board 3 ______________________________________________________________________________ ______________________________________________________________________________ Table of Contents Preface and Transmittal 1 Table of Contents 4 Basic Plan 8 Annex A, Interagency Organization, Staffing, and Operations A-1 Annex B, Governmental Affairs (Intergovernmental Affairs and Congressional Affairs) B-1 Annex C, Joint Information Center C-1 Annex F, Private Sector F-1 Annex G, Planning and Products G-1 Annex H, Cybersecurity H-1 Annex I, Military Support I-1 Annex J, Federal Law Enforcement J-1 Annex K, Energy K-1 Annex L, Public Health and Medical L-1 Annex M, Environmental M-1 Annex N, Radiological N-1 Annex O, NTSB Transportation Investigations O-1 Annex P, Agriculture and Food P-1 Annex Q, Staffing and Deployments Q-1 Annex R, Digital and Social Media R-1 Annex X, Administration and Logistics X-1 Annex Y, Training Y-1 Annex Z, Acronyms and Key Terms Z-1 4 ______________________________________________________________________________ ______________________________________________________________________________ Basic Plan Annex B, Governmental Affairs • Purpose Purpose/Background of ESF 15 Intergovernmental Affairs (State, Local, • National Response Framework Tribal, and Territorial) • National Disaster Recovery Framework • Purpose/Background • The Whole Community • Quick Summary • Mission • Mission • Objectives • Organization • Concept of Operations • Activities with Officials • Department and Agency Responsibilities • Tribal Affairs • External Affairs Roles and Responsibilities Congressional Affairs • ESF 15 Organization, Staffing, and Operations • Purpose/Background • Joint Field Office ESF 15 Components • Quick Summary • Primary Function Annex A, Interagency Organization, • Concept of Operations Staffing, and Operations • Initial Activation and Deployment Actions • Purpose/Background • Incident Tasks • Organizational Structure • Outreach and Communications Activities • DHS Headquarters Component Staffing • Other Incident Coordination Measures • Federal Interagency Staffing • Governmental Affairs Staff Positions • Concept of Operations • App 1 Governmental Affairs Organizational • Case Study - 2016 Flint Water Chart Contamination • Case Study - 2016 Orlando Nightclub Annex C, Joint Information Center (JIC) Shooting • Purpose/Background • Case Study - 2011 Fukushima Nuclear Crisis • Quick Summary • Case Study - 2010 Deepwater Horizon Oil • JIC Operating Concepts Spill • JIC Organization • Case Study - 2015 Tianjin, China Explosions • JIC Types • ESF 15 Daily Operations Reports and Meetings • JIC Establishment • USA.gov • JIC Staff Positions • National Contact Center • App 1 JIC Organizational Chart • DHS CRCL Incident Community Coordination • App 2 Release of Information and Call Spokespersons • Case Study - 2018 Tree of Life Synagogue • App 3 Social Listening Report Shooting • App 4 JIC Establishment Checklist • App 1 Coordination Federal Response Org Chart Annexes D and E Omitted • App 2 No-Notice Incident Execution Checklist • App 3 Notice Incident Execution Checklist Annex F, Private Sector • App 4 EA Operations Director Designation • Purpose/Background Letter • Quick Summary • App 5 EA Officer Designation Letter • Assumptions • App 6 EA Daily Event Schedule • Concept of Operations • App 7 ESF 15 Daily Communications Summary • Roles and Responsibilities • Case Study - 2017 Hurricane Maria • App 1 Private Sector Organization Chart • App 8 Information Update • App 2 Private Sector Coordination 5 ______________________________________________________________________________ ______________________________________________________________________________ Annex G, Planning and Products Annex K, Energy • Purpose/Background • Purpose/Background • Quick Summary • Concept of Operations • Concept of Operations • Key Stakeholders • Release Authorization Staff Composition • Communications Activities • App 1 Planning and Products Org. Chart • Key Messages • App 1 Space Weather Activity - Power Annex H, Cybersecurity Outage • Purpose/Background • Guiding Principles Annex L, Public Health and Medical • Key Stakeholder Outreach and Coordination • Purpose/Background • Organizations’ Roles and Responsibilities • Objectives • State and Local External Affairs / Private Sector • Planning Assumptions • Cyber Unified Coordination Group • Control • External Affairs response during a cyber- • Coordination Incident • Case Study - 2009 H1N1 Flu Outbreak • Communication Themes/Key Messages • Communication Annex I, Military Support Annex M, Environmental • Purpose/Background • Purpose/Background • Mission • Guiding Principles • Concept of Operations • Mission • Responsibilities • Concept of Operations • Case Study - 2018 DOD support to CBP • ESF 10 Oil and Hazardous Materials • Communications • Coordination • App 1 Assistant Secretary of Defense Media • App 1 EPA Regions Map Policy • App 2 Quick Summary DoD Public Affairs Annex N, Radiological • App 3 US Northern Command • Purpose/Background • App 4 North American Aerospace Defense • Radiological Dispersal Device (RDD) Command • Improvised
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