BUSINESS TO BUSINESS MARKETING This page intentionally left blank BUSINESS TO BUSINESS MARKETING U.C. Mathur Professor ofManagement Studies Amity University Noida Formerly, CEO, World Digital, CEO, Modi Telecom and CEO, Escorts Telecom PUBLISHING FOR ONE WORLD NEW AGE INTERNATIONAL (P) LIMITED, PUBLISHERS New Delhi· Bangalore • Chennai • Cochin • Guwahati • Hyderabad Jalandhar • Kolkata • Lucknow • Mumbai • Ranchi Visit us at www.newagepublishers.com Copyright © 2008, New Age International (P) Ltd., Publishers Published by New Age International (P) Ltd., Publishers All rights reserved. No part of this ebook may be reproduced in any form, by photostat, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, without the written permission of the publisher. All inquiries should be emailed to
[email protected] ISBN (13) : 978-81-224-2939-8 PUBLISHING FOR ONE WORLD NEW AGE INTERNATIONAL (P) LIMITED, PUBLISHERS 4835/24, Ansari Road, Daryaganj, New Delhi - 110002 Visit us at www.newagepublishers.com Preface Most persons in the country are buyers of consumer products, both the Fast Moving Consumer Durables and Consumer Durables. Besides, there is a large chunk of business of intermediary products that is the components, subassemblies and the raw materials needed by the manufacturers of FMCG and Consumer Durable products. However, the marketing of these products has been neglected to some extent as professional training has come about for B-to-B marketing only recently. This book is dedicated to the marketing of such products. Indian market has matured for being able to absorb the latest technology products as also can supply some of such products in the Indian markets and for exports as well.