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CHIME IN! Survey Results August 2020 2

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CHIME IN! Survey Results August 2020 2 CHIME IN! Survey Results August 2020 2 Integrated Budget Process How do we engage our customers? 3 Examples include: • Chime In! • Council Budget Requests • Strategic Budget Advisory • Youth, Neighborhoods, Businesses We are listening… 4 • Community input in the budget is essential to understanding our residents’ priorities • In 2018, with the joined efforts of the Public Information Office, and elected officials, we were able to increase our community input to 1,240 responses • In 2019, the 2019 Chime-In survey was rolled out with expanded outreach efforts, including media, social media, 3-1-1 app, digital signage, and on location surveys • Participation increased by 100% over 2008 to over 2,000 respondents, including 300 youths 2020 Chime In! Survey Timeline 5 Focus Group Report and Survey Chime In Survey Chime In Survey Participants emailed Launches Closes results report and March 16, 2020 May 31, 2020 survey for improvement MARCH APRIL MAY JUNE JULY Social Media Blitz Invites Sent for Focus Group Continue to aggressively promote Focus Groups participation through Conducted social media June 10, 2020 through June 25, 2020 6 2020 Chime In! • Shortened survey length to address citizen feedback • Included zip code to further identify area of City • Social Media Polls on Facebook and Twitter • Expand on-site locations throughout City to engage citizens and continue focus groups 7 Chime In Survey In what area of city do you live? o Central o East o Mission Valley o Northeast o West What is your age? o 17 and under o 18 - 34 o 35 - 49 o 50 - 64 o 65+ What is your zip code? 8 Chime In Survey 1) From the major categories of City services listed below, please select your top three priorities: Business Services (Planning/Zoning, Inspections, Permits, Vendor Services, Tax Collection Services) Community Health (Code Compliance, Garbage Collection, Recycling Collection, Public Health, Housing Opportunities) Cultural/Educational Programs (Libraries, Museums, Art Programs, Zoo) Economic Development (Attracting/Retaining Businesses - i.e bringing new retail and entertainment options, increased airline flights) Mobility (Mass Transit – Sun Metro, International Bridges) Parks (Aquatics, Playgrounds, Recreation Centers, Athletic Fields, Trails) Public Safety (Fire Services, Police Services, 911 Services, Ambulance Services, Animal Services) Streets (Street Repair, Street Cleaning, Street Lighting, Sidewalk Maintenance, Bicycle Infrastructure) 9 Chime In Survey 2) From the major categories of City services listed below, please select your three lowest priorities: Business Services (Planning/Zoning, Inspections, Permits, Vendor Services, Tax Collection Services) Community Health (Code Compliance, Garbage Collection, Recycling Collection, Public Health, Housing Opportunities) Cultural/Educational Programs (Libraries, Museums, Art Programs, Zoo) Economic Development (Attracting/Retaining Businesses - i.e bringing new retail and entertainment options, increased airline flights) Mobility (Mass Transit – Sun Metro, International Bridges) Parks (Aquatics, Playgrounds, Recreation Centers, Athletic Fields, Trails) Public Safety (Fire Services, Police Services, 911 Services, Ambulance Services, Animal Services) Streets (Street Repair, Street Cleaning, Street Lighting, Sidewalk Maintenance, Bicycle Infrastructure) 10 Chime In Survey 3) Are you interested in participating in a focus group? If you would be willing to participate, please provide your contact information. Name: ________________________________ Email: ________________________________ Phone: ________________________________ 4) Is there a specific topic you would like covered during the focus group? 11 Social Media Poll Questions Have you utilized the City’s Public Safety services within the past 6 months? Have you utilized the City’s Transportation services within the past 6 months? Have you utilized the City’s Museums/Zoo/Parks/Library services within the past 6 months? Have you utilized the City’s Streets/Engineering services within the past 6 months? Have you utilized the City’s Business Attraction/Retention services within the past 6 months? 12 Social Media Poll Questions Would you increase or decrease the funding for Public Safety? Would you increase or decrease the funding for Transportation? Would you increase or decrease the funding for Museums/Zoo/Parks/Library? Would you increase or decrease the funding for Streets/Engineering? Would you increase or decrease the funding for Business Attraction/Retention? Participant Comparison 13 2,500 • 1,800+ COMMUNITY 2,211 responses 2,000 1,893 • Despite 100% online survey, 1,500 participation was very high 1,240 1,000 • Media, social media, 311 App, Digital Signage 500 42 39 40 - 2015 2016 2017 2018 2019 2020 FY 2021 Top Priorities 14 Top 3 priorities identified were: 1. Streets 2. Public Safety 3. Community Health FY 2021 Top Priorities 15 Mobility Business Services 3% Cultural/Educational 3% Programs Streets 12% 21% Parks 13% Public Safety 19% Economic Development 13% Community Health 16% FY 2021 Top Priorities By Zip Code 16 ZIP CODE PRIORITY 1 PRIORITY 2 PRIORITY 3 79821 Public Safety Cultural/Educational Programs Mobility 79824 Public Safety Streets Mobility 79835 Public Safety Parks Community Health 79836 Public Safety Community Health Streets 79838 Community Health Public Safety Economic Development 79849 Public Safety Parks Economic Development 79853 Streets Economic Development Community Health 79901 Community Health Economic Development Parks 79902 Public Safety Community Health Cultural/Educational Programs 79903 Community Health Public Safety Streets 79904 Streets Public Safety Community Health 79905 Streets Public Safety Community Health FY 2021 Top Priorities By Zip Code (continued) 17 ZIP CODE PRIORITY 1 PRIORITY 2 PRIORITY 3 79906 Streets Parks Cultural/Educational Programs 79907 Public Safety Streets Community Health 79908 Public Safety Parks Cultural/Educational Programs 79911 Public Safety Streets Parks 79912 Streets Public Safety Cultural/Educational Programs 79913 Public Safety Streets Community Health 79915 Streets Public Safety Community Health 79922 Streets Public Safety Community Health 79924 Streets Public Safety Community Health 79925 Public Safety Streets Community Health 79926 Public Safety Streets Parks 79927 Public Safety Community Health Streets FY 2021 Top Priorities By Zip Code (continued) 18 ZIP CODE PRIORITY 1 PRIORITY 2 PRIORITY 3 79928 Public Safety Streets Community Health 79929 Public Safety Parks Economic Development 79930 Public Safety Streets Community Health 79932 Streets Public Safety Community Health 79933 Public Safety Streets Community Health 79934 Public Safety Streets Parks 79935 Streets Public Safety Community Health 79936 Public Safety Streets Community Health 79937 Public Safety Streets Business Services 79938 Public Safety Streets Community Health 79939 Public Safety Streets Community Health OTHER Public Safety Streets Parks Chime In! Focus Groups Summary Focus Group – Central (June 10th) Week Date Time Group Week 1 June 9th 5:30 PM CENTRAL (GROUP 1) June 10th 5:30 PM EAST Week 2 June 16th 5:30 PM MISSION VALLEY June 17th 5:30 PM NORTHEAST June 18th 5:30 PM CENTRAL (GROUP 2) Week 3 June 22nd 5:30 PM WEST (GROUP 1) June 25th 5:30 PM WEST (GROUP 2) 20 Focus Group – Participants • • Central Group 1 • East Northeast Jorge Reyes Andrea Dominguez Laura Biggs Marshall Carter-Tripp Kim Reagan Marilyn Guida Rosemary Alyssa Cervantes Rick Black Vona Van Cleef Jaime Erica Rogers • Central Group 2 Dr. Karina Canaba Lesley Lawrance Robert Heyman Mr. Liera • West Group 1 Nancy Johnson Bob Currey Katherine Amy Goeldner Jonna Perrillo Robert Vines • West Group 2 Scott White Mary Kirschenbaum Tephanie Harper Alex Murro • Mission Valley Gertrud Sharon Adam Torres Grace Alejandra 21 Focus Group – Central (June 10th) Top Priorities: • Quality of Life • Parks: • Outdoor recreation amenities • Library: • Digital divide in our community • New platform other than OneDrive, provide access to digital services • Size of actual facilities, regional sites • Multicultural Center should be stand alone, not part of library • Economic Development • Small business retention – keeping it local, homegrown investment • Clear explanation of return on investment for projects 22 Focus Group – Central (June 10th) Lowest Priorities: • Public Transportation • Local routes, empty buses, slow – Route redesign • Lack of hours of operation at night 23 Focus Group – Central (June 10th) Additional Comments: • Urban sprawl – program for developers to remodel older homes • More in-fill projects focused on multi-use (housing and business) • Glad about the revitalization of 5 Points area 24 Focus Group – Central (June 18th) Top Priorities: • Cultural and Educational Programs • Libraries and educational institutions are critical in a 20 year vision. • Accessibility is critical to these facilities. • Access to high speed internet, currently the City has the WIFI hub. • Increase funding towards libraries to improve the services provided. 25 Focus Group – Central (June 18th) Top Priorities cont’d: • Public Safety – Including Multimodal Component • Ensure Public Safety is funded appropriately to give personnel the equipment, training and development to able to handle every call. • Multimodal – cars constitute 94% of the mobility choice – promote other forms of mobility. • Pedestrians fatalities in El Paso are very high as a percent of traffic fatalities. • Focus infill to reduce automobile usage on the outskirts of the City 26 Focus Group –
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