CHIME IN! Survey Results August 2020 2
Integrated Budget Process How do we engage our customers? 3
Examples include: • Chime In! • Council Budget Requests • Strategic Budget Advisory • Youth, Neighborhoods, Businesses We are listening… 4
• Community input in the budget is essential to understanding our residents’ priorities • In 2018, with the joined efforts of the Public Information Office, and elected officials, we were able to increase our community input to 1,240 responses • In 2019, the 2019 Chime-In survey was rolled out with expanded outreach efforts, including media, social media, 3-1-1 app, digital signage, and on location surveys • Participation increased by 100% over 2008 to over 2,000 respondents, including 300 youths 2020 Chime In! Survey Timeline 5 Focus Group Report and Survey Chime In Survey Chime In Survey Participants emailed Launches Closes results report and March 16, 2020 May 31, 2020 survey for improvement
MARCH APRIL MAY JUNE JULY
Social Media Blitz Invites Sent for Focus Group Continue to aggressively promote Focus Groups participation through Conducted social media June 10, 2020 through June 25, 2020 6
2020 Chime In! • Shortened survey length to address citizen feedback • Included zip code to further identify area of City • Social Media Polls on Facebook and Twitter • Expand on-site locations throughout City to engage citizens and continue focus groups 7
Chime In Survey
In what area of city do you live? o Central o East o Mission Valley o Northeast o West What is your age? o 17 and under o 18 - 34 o 35 - 49 o 50 - 64 o 65+ What is your zip code? 8
Chime In Survey 1) From the major categories of City services listed below, please select your top three priorities:
Business Services (Planning/Zoning, Inspections, Permits, Vendor Services, Tax Collection Services)
Community Health (Code Compliance, Garbage Collection, Recycling Collection, Public Health, Housing Opportunities)
Cultural/Educational Programs (Libraries, Museums, Art Programs, Zoo)
Economic Development (Attracting/Retaining Businesses - i.e bringing new retail and entertainment options, increased airline flights)
Mobility (Mass Transit – Sun Metro, International Bridges)
Parks (Aquatics, Playgrounds, Recreation Centers, Athletic Fields, Trails)
Public Safety (Fire Services, Police Services, 911 Services, Ambulance Services, Animal Services)
Streets (Street Repair, Street Cleaning, Street Lighting, Sidewalk Maintenance, Bicycle Infrastructure) 9
Chime In Survey 2) From the major categories of City services listed below, please select your three lowest priorities:
Business Services (Planning/Zoning, Inspections, Permits, Vendor Services, Tax Collection Services)
Community Health (Code Compliance, Garbage Collection, Recycling Collection, Public Health, Housing Opportunities)
Cultural/Educational Programs (Libraries, Museums, Art Programs, Zoo)
Economic Development (Attracting/Retaining Businesses - i.e bringing new retail and entertainment options, increased airline flights)
Mobility (Mass Transit – Sun Metro, International Bridges)
Parks (Aquatics, Playgrounds, Recreation Centers, Athletic Fields, Trails)
Public Safety (Fire Services, Police Services, 911 Services, Ambulance Services, Animal Services)
Streets (Street Repair, Street Cleaning, Street Lighting, Sidewalk Maintenance, Bicycle Infrastructure) 10
Chime In Survey 3) Are you interested in participating in a focus group? If you would be willing to participate, please provide your contact information.
Name: ______Email: ______Phone: ______
4) Is there a specific topic you would like covered during the focus group? 11
Social Media Poll Questions
Have you utilized the City’s Public Safety services within the past 6 months?
Have you utilized the City’s Transportation services within the past 6 months?
Have you utilized the City’s Museums/Zoo/Parks/Library services within the past 6 months?
Have you utilized the City’s Streets/Engineering services within the past 6 months?
Have you utilized the City’s Business Attraction/Retention services within the past 6 months? 12
Social Media Poll Questions
Would you increase or decrease the funding for Public Safety?
Would you increase or decrease the funding for Transportation?
Would you increase or decrease the funding for Museums/Zoo/Parks/Library?
Would you increase or decrease the funding for Streets/Engineering?
Would you increase or decrease the funding for Business Attraction/Retention? Participant Comparison 13
2,500 • 1,800+ COMMUNITY 2,211 responses 2,000 1,893
• Despite 100% online survey, 1,500 participation was very high 1,240 1,000 • Media, social media, 311 App, Digital Signage 500
42 39 40 - 2015 2016 2017 2018 2019 2020 FY 2021 Top Priorities 14
Top 3 priorities identified were:
1. Streets 2. Public Safety 3. Community Health FY 2021 Top Priorities 15
Mobility Business Services 3% Cultural/Educational 3% Programs Streets 12% 21%
Parks 13% Public Safety 19% Economic Development 13% Community Health 16% FY 2021 Top Priorities By Zip Code 16
ZIP CODE PRIORITY 1 PRIORITY 2 PRIORITY 3 79821 Public Safety Cultural/Educational Programs Mobility 79824 Public Safety Streets Mobility 79835 Public Safety Parks Community Health 79836 Public Safety Community Health Streets 79838 Community Health Public Safety Economic Development 79849 Public Safety Parks Economic Development 79853 Streets Economic Development Community Health 79901 Community Health Economic Development Parks 79902 Public Safety Community Health Cultural/Educational Programs 79903 Community Health Public Safety Streets 79904 Streets Public Safety Community Health
79905 Streets Public Safety Community Health FY 2021 Top Priorities By Zip Code (continued) 17
ZIP CODE PRIORITY 1 PRIORITY 2 PRIORITY 3 79906 Streets Parks Cultural/Educational Programs 79907 Public Safety Streets Community Health 79908 Public Safety Parks Cultural/Educational Programs 79911 Public Safety Streets Parks 79912 Streets Public Safety Cultural/Educational Programs 79913 Public Safety Streets Community Health 79915 Streets Public Safety Community Health 79922 Streets Public Safety Community Health 79924 Streets Public Safety Community Health 79925 Public Safety Streets Community Health 79926 Public Safety Streets Parks
79927 Public Safety Community Health Streets FY 2021 Top Priorities By Zip Code (continued) 18
ZIP CODE PRIORITY 1 PRIORITY 2 PRIORITY 3 79928 Public Safety Streets Community Health 79929 Public Safety Parks Economic Development 79930 Public Safety Streets Community Health 79932 Streets Public Safety Community Health 79933 Public Safety Streets Community Health 79934 Public Safety Streets Parks 79935 Streets Public Safety Community Health 79936 Public Safety Streets Community Health 79937 Public Safety Streets Business Services 79938 Public Safety Streets Community Health 79939 Public Safety Streets Community Health OTHER Public Safety Streets Parks Chime In! Focus Groups Summary Focus Group – Central (June 10th)
Week Date Time Group Week 1 June 9th 5:30 PM CENTRAL (GROUP 1) June 10th 5:30 PM EAST Week 2 June 16th 5:30 PM MISSION VALLEY June 17th 5:30 PM NORTHEAST June 18th 5:30 PM CENTRAL (GROUP 2) Week 3 June 22nd 5:30 PM WEST (GROUP 1) June 25th 5:30 PM WEST (GROUP 2)
20 Focus Group – Participants • • Central Group 1 • East Northeast Jorge Reyes Andrea Dominguez Laura Biggs Marshall Carter-Tripp Kim Reagan Marilyn Guida Rosemary Alyssa Cervantes Rick Black Vona Van Cleef Jaime Erica Rogers • Central Group 2 Dr. Karina Canaba Lesley Lawrance Robert Heyman Mr. Liera • West Group 1 Nancy Johnson Bob Currey Katherine Amy Goeldner Jonna Perrillo Robert Vines • West Group 2 Scott White Mary Kirschenbaum Tephanie Harper Alex Murro • Mission Valley Gertrud Sharon Adam Torres Grace Alejandra 21 Focus Group – Central (June 10th) Top Priorities:
• Quality of Life • Parks: • Outdoor recreation amenities • Library: • Digital divide in our community • New platform other than OneDrive, provide access to digital services • Size of actual facilities, regional sites • Multicultural Center should be stand alone, not part of library • Economic Development • Small business retention – keeping it local, homegrown investment
• Clear explanation of return on investment for projects 22 Focus Group – Central (June 10th)
Lowest Priorities:
• Public Transportation • Local routes, empty buses, slow – Route redesign • Lack of hours of operation at night
23 Focus Group – Central (June 10th)
Additional Comments:
• Urban sprawl – program for developers to remodel older homes • More in-fill projects focused on multi-use (housing and business) • Glad about the revitalization of 5 Points area
24 Focus Group – Central (June 18th)
Top Priorities:
• Cultural and Educational Programs • Libraries and educational institutions are critical in a 20 year vision. • Accessibility is critical to these facilities. • Access to high speed internet, currently the City has the WIFI hub. • Increase funding towards libraries to improve the services provided.
25 Focus Group – Central (June 18th)
Top Priorities cont’d:
• Public Safety – Including Multimodal Component • Ensure Public Safety is funded appropriately to give personnel the equipment, training and development to able to handle every call. • Multimodal – cars constitute 94% of the mobility choice – promote other forms of mobility. • Pedestrians fatalities in El Paso are very high as a percent of traffic fatalities. • Focus infill to reduce automobile usage on the outskirts of the City
26 Focus Group – Central (June 18th)
Lowest Priorities:
• Economic Development • Incentive are not generating the true benefits • Economic development expenditures should be reduced and we need to find a new way to attract these companies to El Paso • Sprawl should be funded through impact fees and streets investment should be reduced and take a look at public safety expenditures, and economic development incentive agreements are not beneficial • Economic development expenditures should be reduced and we need to find a new way to attract these companies to El Paso
27 Focus Group – East (June 15th)
Top Priorities:
• Streets • Safety issue as traffic backs up. • Residential resurfacing. • Right turn lanes to improve traffic flow and safety • Congestion at I-10 and Zaragoza and just I-10 in general • Congestion in the eastside around the Trawood and Montwood area along George dieter. • The quality of the surface needs improvement. • Sidewalk improvements • Some have called to get potholes fixed and the response has been good (Used 311) 28 • Better planning of streets to reduce congestion Focus Group – East (June 15th)
Top Priorities cont’d:
• Community Health • Bigger investment on community health • Better community healthy options for the community • El Paso is underserved and the health professionals are doing a great job to serve and keep the community healthy. • Face coverings enforcement? • Homeless population and what is the City doing? Community development is working on providing shelter and food for the homeless community • Food insecurity is a health concern
29 Focus Group – East (June 15th)
Lowest Priorities:
None – all are priorities
30 Focus Group – East (June 15th)
Additional Comments:
• Improve the trash pickup • Better job opportunities with higher pay • Effort to develop sustainable businesses • Less economic development agreements and more accountability and oversight • Parks do not open new parks but investment more to maintain the parks we already have.
31 Focus Group – Mission Valley (June 16th)
Top Priorities:
• Economic Development • More businesses, high tech companies • Tourism, other avenues to profit off of • Subsidizing small businesses • Family entertainment
• Streets • Striping, potholes, cracking, not necessarily median maintenance • ADA access
• Public/Community Health • Parks and Recreation
32 Focus Group – Mission Valley (June 16th)
Lowest Priorities:
• Public Safety is not a major concern
• None - All City services are important
33 Focus Group – Mission Valley (June 16th)
Additional Comments:
• Community not meeting the full potential • Glad we are using social media to reach out to citizens • Brain Drain – Local talent leaving town • Entertainment opportunities • Satisfied with Parks, Senior Citizen Centers • Satisfied with City outside partnerships, businesses • Advertise the 3-1-1 application more • Advertise/promote City Events more
34 Focus Group – Northeast (June 17th) Top Priorities:
• Streets • Planning/maintenance and priority in NE • Represents how we take care of our city • Operational aspect of streets/routing of traffic • Consider materials used to make our streets • More attention to flooding streets in NE
• Economic Development • Small/local business
• Resilient City • Alternative energy “Making El Paso Greater”
35 Focus Group – Northeast (June 17th) Top Priorities cont’d:
• Community Health • Access to healthcare providers/specialists • Need more attention to/services for mental health
• Natural Open Space • Preservation • Regional collaboration
• Neighborhood Parks • Accessibility to parks in NE
36 Focus Group – Northeast (June 17th)
Lowest Priorities:
• Public Art • Investment in the Northeast is needed
• Arena/MPC • Dollars should used more wisely
37 Focus Group – Northeast (June 17th)
Additional Comments: • Change NE image • Needs to be more attention focused on NE streets • Available online services for City of El Paso to be more informed • Satisfied with Senior Centers, Museums, and Libraries being used • Satisfied with 3-1-1/access
38 Focus Group – West (June 22nd)
Top Priorities:
• Public Safety • Responsiveness • Feel safe within the community
• Quality of Life • Hike and bike trails • Performance Venue • Maintenance of fields and facilities • Ensuring re-opening of QoL facilities/amenities • Ability to use QoL amenities safely
39 Focus Group – West (June 22nd)
Lowest Priorities:
• Economic Development • Streets • All City services are equally important
40 Focus Group – West (June 22nd)
Additional Comments: • Weather, geographic location • Family oriented community • Great opportunities within City • Non-emergency number hours • 3-1-1 app • Multi-generational activities • Centrally located City attraction to pull activities together, strategically placed • Appreciate the opportunity to be heard
41 Focus Group – West (June 25th)
Top Priorities:
• Community Health • Vaccines • Veterans mental illness • Promote more health driven programs • Parks/Environment • More walking trails • Park space to allow citizens enjoy the outdoors • Easements
42 Focus Group – West (June 25th)
Lowest Priorities:
• Public Safety • Maintaining current levels of investment • Feel very safe in the community
43 Focus Group – West (June 25th)
Additional Comments:
• Cleanup of empty lots and easement lots • Cleanup of streets during windy days • Public Service Announcements are great • PSA on COVID, Vaccinations, “if you see something, say something,” Non-profit organizations, • Higher quality business • Better development to help conserve the environment and preserve natural resources
44 Focus Group Follow Up Survey July 23 – 30th • To improve future participation in the focus groups, a survey was sent out to all individuals who had originally signed up to participate in a focus group
• Of the 469 interested participants, 54 individuals responded to the survey of which 19 had participated in a focus group and the remainder did not participate
• The majority of the responses from those that did not participate in a focus group said that a scheduling conflict was the issue for not being able to participate
45 In Their Own Words…
“I feel the meetings should be offered at different times such as in the early morning, afternoons, and late evenings, as opposed to 5:00/5:30pm” “It will be great if more people supported.” “The facilitators did an excellent job in involving the participants in the conversation & capturing the thoughts of the group. I only wished their had been more participation in the part if El Pasoans.” “Make it a little bit longer to be able to address everyone's “Adding polls would be helpful to make issues or questions.” sure everyone is counted.”
“I enjoyed being part of the group and feel having a follow up call/meeting would be helpful.” “There was a TEAMS issue but you can't really control that, just in the future if things 46 are back to normal I would suggest in person meetings.” 47