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From “shared diagnosis” to “shared action” : how Living Lab process can support decision-making process involving citizen for Smart City Tran Thi Hoang Giang To cite this version: Tran Thi Hoang Giang. From “shared diagnosis” to “shared action” : how Living Lab process can support decision-making process involving citizen for Smart City. Engineering Sciences [physics]. Université de Lorraine, 2019. English. NNT : 2019LORR0168. tel-02517128 HAL Id: tel-02517128 https://hal.univ-lorraine.fr/tel-02517128 Submitted on 24 Mar 2020 HAL is a multi-disciplinary open access L’archive ouverte pluridisciplinaire HAL, est archive for the deposit and dissemination of sci- destinée au dépôt et à la diffusion de documents entific research documents, whether they are pub- scientifiques de niveau recherche, publiés ou non, lished or not. The documents may come from émanant des établissements d’enseignement et de teaching and research institutions in France or recherche français ou étrangers, des laboratoires abroad, or from public or private research centers. publics ou privés. AVERTISSEMENT Ce document est le fruit d'un long travail approuvé par le jury de soutenance et mis à disposition de l'ensemble de la communauté universitaire élargie. Il est soumis à la propriété intellectuelle de l'auteur. Ceci implique une obligation de citation et de référencement lors de l’utilisation de ce document. D'autre part, toute contrefaçon, plagiat, reproduction illicite encourt une poursuite pénale. Contact : [email protected] LIENS Code de la Propriété Intellectuelle. articles L 122. 4 Code de la Propriété Intellectuelle. articles L 335.2- L 335.10 http://www.cfcopies.com/V2/leg/leg_droi.php http://www.culture.gouv.fr/culture/infos-pratiques/droits/protection.htm THÈSE PRESENTÉE EN VUE DE L’OBTENTION DU GRADE DE DOCTEUR DE L’UNIVERSITÉ DE LORRAINE Spécialité : GÉNIE DES SYSTEMES INDUSTRIELS École Doctorale : SIMPPÉ SCIENCES ET INGENIERIES DES MOLECULES, DES PRODUITS, DES PROCEDES ET DE L'ÉNERGIE Laboratoire : ERPI Equipe de Recherche sur les Processus Innovatifs D’un « diagnostic partagé » à « l’action partagée » : comment le mode projet Living Lab peut alimenter le processus d’aide à la décision du « faire la ville » en intégrant les citoyens pour une ville intelligente By Giang TRAN Thi Hoang Thesis defended Novembre 13, 2019 Rapporteur M. Emmanuel CAILLAUD - Professeur des Universités, Université de Strasbourg – ICUBE Rapporteur M. Ludovic KOEHL - Professeur des Universités, ENSAIT- GEMTEX Examinateur Mme. Brigitte TROUSSE – Chargé de Recherche, Université Côte d'Azur, INRIA Examinateur Mme. Meriem FOURNIER - Professeur des Universités, Centre INRA Nancy Grand Est Directeur M. Mauricio CAMARGO - Professeur des Universités, Université de Lorraine Co-Directeur M. Laurent DUPONT – Ingénieur de Recherche, Université de Lorraine EA 3767 - ERPI - Équipe de Recherche sur les Processus Innovatifs Acknowledgements First of all, I would like to express my gratitude to my supervisors, Professor Mauricio Camargo and Doctor Laurent Dupont. With their erudition, Professor Mauricio Camargo and have given me precious guidance and invaluable suggestions throughout my PhD study at Equipe de Recherche sur les Processus Innovatifs (ERPI) laboratory and University of Lorraine. I also deeply expressed my gratitude to my co-supervisor Doctor Laurent Dupont for his advice, his support and trust in me and whithout whom this work would never have been done. I am indebted to all the ERPI team members for their warm reception and assistance in overcoming the difficulties I encountered. I also present sincere thanks to all my Vietnamese friends who work and study in Nancy for sharing with me the living experiences that could not learn at school. In addition, and much importantly, I am greatly thankful the funding by the Ministry of Education and Training, Vietnam (MOET) together with Vietnam International Education Development (VIED). This funding gave me a chance to persuade and realize my studied desire. I would like to thank to my husband and my son. You are the biggest motivation in my life. Last but not least, I also send my thankfulness to my parents, my brother and my family who have always been with me, shared and supported me during my research progress. ii Table of content Acknowledgements ........................................................................................................................ ii Table of content ............................................................................................................................. iii List of tables ................................................................................................................................ viii List of figures ................................................................................................................................ ix General introduction ........................................................................................................................... 1 The scope and research problem .................................................................................................... 1 Objectives of the research .............................................................................................................. 2 Organization of the thesis ............................................................................................................... 2 Extended Abstract .............................................................................................................................. 5 Chapter 1 : A state of the art on Smart Cities under Living Lab approach - How can improve the engagement of stakeholders? .............................................................................................................. i Introduction ..................................................................................................................................... i 1.1. An overview about Smart City concept ................................................................................. iii 1.1.1. Definition of Smart Cities ............................................................................................... iii 1.1.2. Smart Cities and their characteristics ............................................................................... v 1.1.3. Stakeholders in Smart Cities ........................................................................................... vi 1.2. Living Lab Approach ............................................................................................................. ix 1.2.1. Living Lab- a methodology for the collaborative innovation in urban projects .............. ix 1.2.2. Phases of Living Lab ...................................................................................................... xii 1.3. An overview on Smart City under Living Lab approach ..................................................... xiii 1.3.1. The framework of Smart City under Living Lab approach ........................................... xiii 1.3.2. Phases of a Smart City process under Living Lab approach: From concept to model, experiment and evaluation ....................................................................................................... xv 1.4. Some considerations on how Living Lab are changing the engagements of stakeholders in Smart City projects by ICT and interoperability .......................................................................... xv 1.4.1 The influence of ICT in changing stakeholder engagement ............................................ xv 1.4.2. Applying a Living Lab approach supporting stakeholder engagement in Smart City . xvii 1.5. Decision-making process in urban projects .......................................................................... xix 1.5.1. Decision-making process on multi- scale environment ................................................. xix 1.5.2. Decision-making process in multi-actors environment ................................................. xix Conclusion.................................................................................................................................... xx iii Chapter 2 : Application of decision-making methods in Smart City projects: A systematic literature review ............................................................................................................................................. xxii Introduction: ............................................................................................................................... xxii 2.1.1. Categories of decision-making methods ..................................................................... xxiv 2.1.2 Level of decision .......................................................................................................... xxvi 2.2. Methodology ...................................................................................................................... xxvi 2.2.1. The first search strategy – the first filter .................................................................... xxvii 2.2.2. The second search strategy – the second filter ........................................................... xxvii 2.2.3. The third filter ............................................................................................................ xxvii 2.2.4. The fourth filter .......................................................................................................... xxvii 2.3. Results