FOR MEMBERS OF THE REAL ESTATE INSTITUTE OF QUEENSLAND
Northshore Hamilton PDA creates more than 200 jobs with new Frasers development
LEARN ALL ABOUT SMOKE ALARM LEGISLATION CHANGES BEFORE JANUARY 1, 2017 RETAIL SHOP LEASES ACT HAS COMMENCED – WHAT DO YOU NEED TO KNOW? CORELOGIC REVEALS BUYER PERCEPTIONS OF REAL ESTATE AGENTS
NOVEMBER 2016
PHOTO SUPPLIED BY PLACE ASPLEY. SOLD BY SARAH & DAMIAN HACKETT. @realty
NATIONAL HEAD OFFICE 1300 299 377 [email protected] www.atrealty.com.au
HAVE YOU OUTGROWN YOUR AGENCY?
@realty provides you with everything you need to work for yourself without the high costs. You have access to a professional, dedicated support team, premium subscriptions and no lock in contracts! You can even create and market your own brand! www.atrealtycareers.com.au PAGE 2 REIQ JOURNAL | NOVEMBER 2016 CONTENTS
In this edition:
Feature 1: 22 REIQ reveals middle ring vacancy rising
Agency Advice 29 How to give your contract the best chance of success
Research 30 Why buyers are your best source of leads Gold Coast commercial sector booms Regular:
Industry News 3
Training 26
Zone Focus 36
Zone Events 39
Zone Chair Profiles 40
Our Members 42
CPD Calendar 43
Done Deal 45
Supplier Directory 47
New Accredited Agencies 48
Who’s Who at the REIQ? 49 Risk Management 32 Complying with the Fire and Emergency Services (Domestic Smoke Alarms) Ammendment Act 2016 Sophisticated parties' under the Property Occupations Act 2014 (QLD)
The REIQ Journal is proudly produced on paper manufactured under an ISO14001 Environmental Management Program, using Editor’s Note: In a previous Journal, the article Optimising Income For Your fibres from certified forests and audited sources. Client was incorrectly attributed to Connie McKee. It was written by Kim Coffey. The REIQ Journal is printed with soy based inks.
REIQ JOURNAL | NOVEMBER 2016 PAGE 1 REIQ REAL ESTATE INSTITUTE QUEENSLAND
SAFEGUARD YOUR COMMISSION FOR LESS THAN $2 An agreement of more than 90 days renders your Form 6 invalid.* Get it right every time with the REIQ’s 90 Day Ready Reckoner. *Applies only to residential property sales.
www.reiq.com
REIQ Mission Statement To remain the State’s peak real estate organisation, universally recognised for its leadership of the profession and its relevance to real estate practitioners, governments and the community.
Board Publisher Disclaimer REIQ Chairman The REIQ Journal is published by Articles printed and opinions expressed Rob Honeycombe The Real Estate Institute of in the REIQ Journal do not necessarily reflect the views of the REIQ. All statements CEO Queensland Ltd are believed to be true and accurate, but Antonia Mercorella ABN 49 009 661 287 cannot be guaranteed and no liability will be accepted for any error or omission. Directors Managing Editor Information appearing in the REIQ Journal Linda Bland, Jonathan Blocksidge, Felicity Moore may not be reproduced without the written Julie Boyd, Peter Brewer, Mark T 07 3249 7300 permission of the Managing Editor. Brimble, Anita Brown, Eddie Chung, E [email protected] Advertisements must comply with the Deborah Duffy Deputy Editor relevant provisions of the Competition and Consumer Act 2010 and other relevant Contact us Jordan Tindal legislation. Responsibility for compliance PO Box 1555 Coorparoo DC Qld 4151 T 07 3249 7374 with legislation rests with the person, 21 Turbo Drive, Coorparoo E [email protected] company or advertising agency submitting the advertisement. Neither the REIQ nor T 07 3249 7347 Graphic Designer any of its employees accepts responsibility F 07 3249 6211 Holly Tape for advertisements. Advertising T 07 3249 7312 Advertising in the REIQ Journal does not E [email protected] T 07 3249 7374 necessarily reflect the views of the REIQ. E [email protected] REIQ Journal is published 11 times a year. W reiq.com We publish 3,500 copies each edition with ©Copyright REIQ 2016. ISSN; 1442-9683 an estimated readership of 15,000.
PAGE 2 REIQ JOURNAL | NOVEMBER 2016 REIQ delivers new QCAT training for Property Managers
The REIQ has reconfirmed its needs of the PM community,” INDUSRTY NEWS commitment to the property she said. management sector in Ms MacMaster also reiterated the close ties between the REIQ and the Queensland with specialised RTA – facilitated by an REIQ Board QCAT training, delivered by Director sitting on the RTA Board QCAT Senior Member Peta – meant that the peak body kept Stilgoe in 2017. its finger on the pulse of the rental market throughout Queensland.
The announcement follows news “We have a very close and valued earlier this month that property relationship with stakeholders across managers in South Australia have every facet of the Queensland’s rental suggested that REISA does not market and we work where we can to represent their interests. help property managers excel in their day-to-day jobs and in their careers,” REIQ Training and Professional she said. Development Manager Anna MacMaster said the extensive work the REIQ did with property managers across all areas of the profession was a sign of how strong the working relationship was between the peak body and many thousands of Queensland PMs. effectively communicating our responses to the broader community,” “We work in very close partnership she said. with the property management community,” she said. “This partnership helps to make sure that the services we deliver, such as “We regularly meet with the free PM-focused telephone help representatives of the PM community line, our wide range of specialised through the Property Management courses (including three feature days Chapter to ensure we are hearing designed for PMs), and the tailored their concerns first-hand and QCAT training, meet the specific
THE REIQ RENTAL SURVEY NEEDS YOU!
Did you know, when you provide information to the REIQ rental survey: - It’s anonymous - You are helping the market self-correct. If you’re concerned about an oversupply, the best thing you can do is provide information so developers can make decisions about projects. - You get the results first. We send this data to you first, before it is released to the media and the rest of our membership. Use it to make decisions about your own processes and practices. - You win! Every participant receives a $50 training voucher to any REIQ training. Email Karina Salas: [email protected] to be included in our next survey, being sent out December 20.
REIQ JOURNAL | NOVEMBER 2016 PAGE 3 Our Corporate Programme provides benefits for you.
• Complimentary scheduled servicing* • Total of 4 years Mercedes-Benz roadside care • Reduced dealer delivery fee^ Mercedes-Benz vehicles are renowned for quality, safety, luxury and performance. That’s why cars with the Mercedes-Benz three-pointed star are the choice of those who demand the best. That choice is even easier if you qualify for our Corporate Programme. Our Corporate Sales Consultants at authorised Mercedes-Benz dealerships can provide eligible members with a range of privileges including complimentary scheduled servicing.* In fact, the benefits you receive with your new Mercedes-Benz may evoke more envy than the badge. For full details visit your local dealership or www.mercedes-benz.com.au/corporate
* Up to 3 years or 75,000km from new (whichever comes first). AMG (excluding V12 vehicles) 3 years or 60,000 km from new (whichever comes first). All V12 vehicles 3 years or 50,000 km from new (whichever comes first). ^Not applicable to all models.
PAGE 4 REIQ JOURNAL | NOVEMBER 2016 INDUSRTY NEWS
Taking stock of the year that was A WORD FROM THE CEO
As we rocket towards the end of the year and the Christmas break, I wanted to pause and take stock of our progress and also to share some of the new developments we have planned.
ealworks, our forms provider, into account that many students are has recently celebrated 10 actually embarking on a whole new Rmillion forms across Australia, career and they are understandably cementing its position as the leading keen to get started. So, we have forms provider for our profession. introduced fast-tracked assessments to allow students to obtain their Every day Realworks helps thousands qualification faster. of real estate professionals carry out their daily tasks, with simple, We have halved our online easy-to-use forms and the REIQ assessment marking time, from 10 is intensely proud of this product to five days and we also now offer a and the service we provide to our 24-hour online marking guarantee members and to the broader real premium service. estate community. These are just a couple of ways that And when it comes to taking stock, we continue to put students and is there any more meaningful way members first when we look at the to take stock of a business’s progress way we deliver products and services. than at its annual general meeting? So, as the year draws to a close and We were proud to announce a profit we look back over a very busy time, for the REIQ at our October AGM I wanted to thank you personally for – our first in six years. It was a your ongoing support for the work gratifying result for the entire team we’re doing at the REIQ. It is the who worked hard towards this goal, support from members like you who and it’s wonderful that we could greater options for online and self- make this so rewarding and help achieve this for our members. directed learning and greater variety make our achievements possible. Continuing the taking-stock theme, in our course offerings, so if you have Best wishes, our training and professional staff to train or are looking to upgrade development department has your qualifications and skills, make reviewed its range of products sure you take a look at REIQ.com. and services, as part of its ongoing We have put our students at the commitment to stay at the leading centre of our thinking and looked edge of the training sector. at additional ways we can serve We are creating greater flexibility, their needs. For example, taking Antonia
REIQ JOURNAL | NOVEMBER 2016 PAGE 5 PAGE 6 REIQ JOURNAL | NOVEMBER 2016
ISL00753 (FP REIQ).indd 1 15/06/2016 9:17 am We are building a stronger REIQ A WORD FROM THE CHAIRMAN
If you’re a member of the REIQ then you are an owner of this business. It’s here to provide for you and support you in your career INDUSRTY NEWS and in your business, but to do that it needs to be sustainable.
ot to reap massive profits ‘common good’. Yes, the REIQ’s from its members but to keep financial viability is critical to all of Nits head above water so it can us and you can play an important continue to be there for you. part. But I can also tell you hand on heart that the services the REIQ One of the duties that comes with offers are first class. And absolute my job is to front the members at value for money. You’ll be helping the Annual General Meeting and yourself as well. speak to our financial reports. And this year it was a duty I enjoyed for There’s a really tangible quality a change, after we recorded our first about the team at the REIQ today. profit in six years! The people who work there are genuinely driven to serve the real When I chat with members about estate profession. In a not-so-polite the REIQ’s operations they’re often description – they really do give a surprised at the cost of running s#!t. They want to see you succeed in the business. Providing free advice a sustainable career and they’re flat lines and research data. Lobbying out providing the best services and government for change and keeping products to help you do just that. us informed as it happens. Ensuring members are up to date and Thankyou for supporting your REIQ. competitive. Raising the profile and #ProudToBeARealEstateProfessional standards in our profession of real estate. And the REIQ’s been doing just that for 98 years, for every member from the tip of Cape York, south to Coolangatta and west to Camooweal. But just 25 per cent of the cost of This month I want to ask you doing all of this comes from your to take another look at what the membership fees. Those levies don’t REIQ can help you with. If you’ve come anywhere near covering the sent a new salesperson to another resources the REIQ uses in providing training company, please consider member services. us for the next time. We don’t So your REIQ has other business cut corners with our courses and arms, other sources of revenue. We you’ll notice the difference in your produce and sell the best real estate recruit’s knowledge. If you’ve tried forms on the best real estate platform, another forms platform because you Realworks, where the Institute’s thought it might be cheaper than working knowledge of government and Realworks, please have another the law meets the documents agents look (it’s not!). If you have staff who need every day. We run a big training aren’t yet individual members please team, delivering high quality learning encourage them (it’s $175/year – less for new and experienced practitioners. than a coffee per week!) We sell signboards and banners and Please consider doing business with all sorts of stuff agents use in their YOUR institute. offices. And, fortunately, we have some terrific sponsors who stump up cash to I’m not asking you to support REIQ’s support you and the REIQ. products and services just for the
REIQ JOURNAL | NOVEMBER 2016 PAGE 7 REIQ Summit 2016
John Berenyi
Page Rowland and Antonia Mercorella
Haesley Cush
Matt Church
John Knight
Leigh Brown
Kat Davidson and John Wagner
Matt Lancashire, Paul Curtin and Dane Atherton
PAGE 8 REIQ JOURNAL | NOVEMBER 2016 Connie McKee REIQ SUMMIT Michael Crossland
Page Rowland and Antonia Mercorella
Kat Davidson
Rabia Siddique
Kelly Maniatis
Andrew May
Tara Bradbury
Michael Crossland Meiron Lees
REIQ JOURNAL | NOVEMBER 2016 PAGE 9 Is Brisbane becoming the home of small developers?
While major apartment National Property Clock projects in the inner ring November 2016 Coffs Harbour Houses NSW Central Coast tend to grab the headlines, Newcastle Gold Coast NSW North Coast Ipswich South East NSW in its November residential NSW Mid North Coast Sunshine Coast Peak of Toowoomba snapshot, Herron Todd Market Approaching Starting to White focused on small, Peak of Market decline Adelaide Bathurst Melbourne Cairns mum-and-dad developers Sydney Orange Canberra Tamworth Rising Declining Market who are populating the Ballarat Market
Start of Approaching middle ring: Recovery Bottom of Market Perth Brisbane Launceston Darwin Hobart Mildura Bottom of Alice Springs Burnie Mount Gambier Market Gladstone Small projects in Brisbane are a way Devonport Whitsundays Mackay Hervey Bay Rockhampton for dabblers to dip their toe into the
Bundaberg big pool of property projects. Emerald South West WA Our city has all the important elements Townsville to help make small development fairly Entries coloured orange indicate positional change from last month. Liability limited by by a scheme approved under Professional Standards low risk. Our buy-in prices for sites are Legislation. This scheme does not apply within Tasmania. This report is not intended to be comprehensive or render advice and neither Herron Todd White nor any persons involved in the preparation of this report, relatively cheap (compared to Sydney accepts any form of liability for its contents. and Melbourne at least) plus there are a number of town plans in the region that have created proactive small National Property Clock Melbourne development zones. November 2016 NSW Central Coast Coffs Harbour Units Gold Coast Also – despite our fairly subdued Newcastle overall market – there’s still enough Sydney Ipswich demand for the end product, be it NSW North Coast NSW Mid North Coast South East NSW Peak of Brisbane vacant land, a new home, or even a Market Ballarat Toowoomba townhouse or unit. You can make a Approaching Starting to Peak of Market decline profit with most property types, but Bathurst only if you adopt a smart approach. Orange Perth Sunshine Coast Rising Declining Darwin Due diligence is essential, even in Tamworth Market Market Brisbane’s relatively forgiving market. Start of Approaching Know what you’re buying, know what Recovery Bottom of Market Alice Springs you’re doing and know what you’re Hobart Hervey Bay Bottom of Gladstone Burnie Launceston Market Mackay Devonport Mildura Rockhampton selling. Key to it all is having an Cairns Mount Gambier understanding of property values… Adelaide but of course you can call us for help Canberra Bundaberg Emerald on this front. South West WA Townsville Entries coloured blue indicate positional change from last month. Whitsunday Small developers in southeast Liability limited by by a scheme approved under Professional Standards Legislation. This scheme does not apply within Tasmania. This report is not intended to be comprehensive or render advice and neither Queensland like to gravitate towards Herron Todd White nor any persons involved in the preparation of this report, particular project types. Most accepts any form of liability for its contents. entrepreneurs cut their teeth on one- into-two splitter blocks, particularly vacant, or shoot for a bit more profit two-bedroom auxiliary units to the within five to 10km of the CBD. In by building two contemporary homes rear of existing dwelling for extra this radius, many purchasers buy an on the sites. rental return. For these auxiliary 809 square metre site with a post-war units, the living area must be below dwelling. Why post war? Demolition In the Logan City Council area, 70 square metres with only one or removal will be on the cards. The there’s also an opportunity to vehicular crossover to the site. This options are then to sell off the newly build extra accommodation. Logan style of construction is specific to the titled 405 square metre blocks as landlords are constructing one or Logan City Council area.
PAGE 10 REIQ JOURNAL | NOVEMBER 2016 INDUSRTY NEWS
Local government has approved Therefore while it can pay to have $600,000 per allotment, plus you’ll the two properties being rented on a go in the outer suburbs, temper also incur costs during the demolition separate tenancies – a scenario that your profit expectations and price and subdivision phase. isn’t allowed within Brisbane City your end product accordingly. If In our reports, we often describe Council borders. There are a few you’d like to try your hand at granny exactly how competitive demand other rules worth noting under the flats then Marsden, Shailer Park, is for splitter projects, with buyers small development banner. Kingston and Logan Central are the paying premiums that have pushed best options. When it comes to the In Brisbane, splitter blocks must initially prices into the very upper limits of all-important question of cost, then have a 20-metre frontage, because the the market value range. In these for desirably-located properties with finished allotments will each require instances the developer is relying easy development potential you’ll be a 10-metre frontage to comply with on an overall improvement in the paying $1.1 million to $1.25 million in the town plan. There are options, local property market to increase the Camp Hill or Coorparoo, and around however, to do something a bit smaller profitability of the venture. $1.2 million to $1.4 million in Bulimba. under special conditions. Six hundred In other words, they’re land banking square metre sites can be cut into two How to find a bargain sites that aren’t viable projects now, in provided the right criteria is met, such On the northern side of town the the hope they’ll be profitable later. For as being within a certain distance of buy-in price can be somewhat this reason, sites that have a holding neighbourhood shopping nodes. These cheaper – particularly if you head income offer the most attractive options. sorts of guidelines demonstrate the further out where it’s possible to grab importance of having a well-informed Keep options open a site for $700,000 to $900,000. If you town planner on your team. want to be closer to town however, Having an income stream while So where can you find these sweet, it’s $1.1 million to $1.4 million for waiting for the market to improve sweet little projects? blue-chip spots such as Paddington makes these properties worthwhile, or Bardon. but of course this means demand is For the splitter blocks on the south even higher for these rentable deals, side of town, take a look around These facts are all well and good, so be prepared to pay handsomely. Camp Hill, Coorparoo, Holland Park, but how hard is it to land a small Mt Gravatt, Bulimba and Balmoral. If development site at the moment? Not all small projects are winners heading north, the inner ring offers a of course. We’ve seen cases where Well, it’s a little tough. There’s a lot band of suburbs from Indooroopilly developers attempt to do a four- of competition for splitter blocks at to Kelvin Grove and as far out as townhouse development or small-scale present and purchasers are accepting the Kedron/Wavell area. If you’re unit development – but often these the slimmest of profit margins in order happy to go further out from our city ventures don’t end well for the novices. to get a foot on some suitable property. centre, try Geebung, Aspley, Boondall It’s important to have experience under and Banyo. They’ll provide more As an example, if you were to buy an your belt and good industry knowledge, affordable buy-in options for first 809 square metre property for $1.2 as well as access to tradesman and time developers, although remember million the value of the 405 square service providers that can get the job demand for property tends to ramp metre allotments once the site is done in a reasonable timeframe and up the closer you get to the CBD. cleared and subdivided is probably within budget.
REIQ JOURNAL | NOVEMBER 2016 PAGE 11 Bank tightens lending criteria
The REIQ responded to news in their investment,” she said. these settle in the southeast corner, driving continued demand for that one of the big four banks “We don’t view those inner suburbs accommodation. tightened its lending criteria as especially risky. In fact, their close proximity to work, transport and The vacancy rate in the inner for buyers purchasing in entertainment will drive demand for Brisbane apartment market is inner-city Brisbane. these apartments for many years to currently 3.7 per cent. This is just come,” she said. outside the REIQ’s classification REIQ CEO Antonia Mercorella said “The fundamentals that drive of the healthy range (2.5% - 3.5%). it was concerning that some lenders the property market are jobs and “We expect that the vacancy rate were making it tougher to get into population growth. The southeast for the September quarter will lift home ownership. corner of Queensland has weathered by a small amount and this is in the GFC and we have enjoyed “Property is cyclical and while line with expectations. consistent steady growth for the past supply is forecast to exceed demand two to three years,” she said. “We also know that supply is slowing, in the apartment market in some with many developers who have inner Brisbane suburbs over the “We expect this to continue and the projects within the inner city hitting next 12 months, we know from data supports this forecast.” pause on those projects and waiting vast experience that demand will Queensland’s net migration rate until the market strengthens, which inevitably catch up and property is still at around 1500 people per is a good sign of the market self- owners will experience capital growth quarter and the vast majority of correcting,” she said.
Your life your fund
Get some good advice from the super professionals for the real estate industry. We’ve been managing super for Australia’s real estate employees since 1975, so it’s fair to say we know what we’re doing.
Call us on 1300 13 44 33 for low-cost advice on your super options, or visit Braden Walters, REI Super member www.reisuper.com.au/super/advice
The information provided does not constitute financial product advice. However, to the extent that the information may be considered to be general financial product advice, REI Super advises that it has not considered any individual person’s objectives, financial situation or particular needs. Individuals need to consider whether the advice is appropriate in light of their goals, objectives and current situation. Members should obtain and read the Product Disclosure Statement for REI Super before making any decisions. REI Superannuation Fund Pty Ltd ABN 68 056 044 770, AFSL 240569, RSE L 0000314, REI Super ABN 76 641 658 449, RSE R1000412 MySuper unique identifier 76641658449129. November 2016. REIS 51242
PAGE 12 REIQ JOURNAL | NOVEMBER 2016 Ray White reveals Queensland high performers in A List
Ray White’s A List, which A List INDUSRTY NEWS highlights the top one per Alexandra Porter Christine McKay Steven James cent of sales performers in Angela Duncan Craig Lea Susan Roser Ben Leong Daniel Steinberg Teri Maguire the state, has been unveiled Clint Hynes David Bishop Brad Munro for the fourth year running. Damon Warat Dwight Colbert Debbie North Darrell Johnson Gerard Black Nadine Edwards The list of 150 agents is spread across Dean Hamilton Giles Gargan Alex Whitcombe every market of Queensland and Janine McDonald Gisele George Chris Blakeley assesses 18,000 registered salespeople Josie Smith Grant Stone Craig Johnson based on their sales performance Kate Handley Jacqui Walker Daniel Waters and stock volumes, relevant to their Kym Saunders Jan Lee David Luscombe individual marketplaces. Mark Gelsomino Jo James Justine Dill The research revealed that one in 12 Michelle McLeod John Andrew Kate Pade properties across Queensland is sold Owen Chen John Ryland Kerry Lewis by an A-Lister. Rob Murphy John Ward Liam Booker Simon Booker Judith Crawford Linda McCabe The 2016 results showed the average Sonya Treloar Karl Gillespie Matthew Demaid salesperson in Queensland made Tim Heffernan Ken Chin Melita Bell nine sales across three suburbs, with Tina Nenadic Kerri Tomlinson Michael Ortiz a total value of $4.5 million, whereas Zak Smith Kim Ridings Nathan Strudwick the average A List salesperson made 43 sales across nine suburbs, with a Byrony Oneill Lachlan Smith Nicole Plozza total value of $21 million. Denis Najzar Lauren Molijn Roxanne Paterson Dion Saab Les Svensson Shona McKenzie One in four agents on the 2016 A List Helene Shephard Lisa Terare Stuart Legg have made the rankings at least three Isaac Nguyen Luke Barnes Tiffany Krause years consecutively. Jane Doogan Mandy Atherton Will Torres Judi O'Dea Margaret Hill Allison Gough Judy Eddy Marlene Baker Ann Vella Julie Mahoney Martin McDonough Barbara Harris Karl Latham Mason Niari Cain Scheiwe Kim Murdoch Matthew Jabs Darren Bonehill Michael Spillane Maxine Richardson Dean Dank Michele Hyde Megan Lebherz Di Webb Nyree Ewings Megs Walker Donna Mills Sam Guo Julia Kuo Narelle Lorensen Eddie Nguyen Vicki Hodges Neil Mundy Gayl Fryer Adam Ingram Patrick McKinnon Ian Cuneo Aidan Wales Peter May Mark Daniel
Angela Duncan Amie Palmer Richard Bird Nicky Faulks Andrea Brown Robyn Hawley Whitton Paula Pearce Andrew Oostenbrink Russell Matthews Sam Hargrave Bev Woosley Sam Landon Terry Zheng Brad Johnston Sandra Cooper Diann Platt Brad Sissons Shaun McCulloch Ed Hollingworth Brent Illingworth Simon Salm Jayne Finlay Brenton Falknau Sonia Poole Ryan Smith Brett Richards Stan Politanski Craig Loudon Brian Lambert Steve Paterson Daniel Spyve Bruce Gatfield Steve Pertzel Georgie Haug Dwight Colbert Cara Bergmann Steve Venn James Curtain
REIQ JOURNAL | NOVEMBER 2016 PAGE 13 REIQ reports operating profit at AGM
The REIQ held its annual President Ray Milton. general meeting in October Mr Milton described Ms Lilley as an and reported an operating outstanding leading light in real estate profit of $67,000 for the and a ground-breaker who led the way for more women to enter real estate. financial year 2016. “When Nanette entered the profession there were very few Chairman Rob Honeycombe said women in sales and she went on to the profit turnaround was an extraordinary achievement following become a role model and pioneer for several years of posting losses, women in the real estate industry,” and congratulated CEO Antonia he said. Mercorella on the hard work she and “Nanette is a long-term member her team put into meeting this goal. of Women Chiefs of Enterprises “Last year we announced a $1,089,983 – International (Australia), an loss, so to turn the ship around international organisation of women and achieve a small profit is really business owners and she has encouraging,” he said. mentored many women, generously sharing her knowledge and “We could only do this with the experience with all,” Mr Milton said. terrific support of our members and it’s a sign that this Board and this Ms Lilley was inducted without management team are taking the dissent and congratulated on her organisation in the right direction.” achievement. The REIQ also inducted Nanette Also at the AGM, the two re-elected Lilley as a Life Member, proposed Board Directors, Peter Brewer and by Life Member and former REIQ Mark Brimble, were confirmed.
COMING SOON: THE REAL ESTATE BLOG!
Keep up to date with the latest The blog is designed to offer topics for: in the real estate profession at the - Residential sales agent REIQ Real Estate Blog! - Buyer’s agent - Residential or commercial property manager Designed for all real estate professionals, the Real - Auctioneer Estate Blog will publish weekly and will update - Business Broker readers on changes in the industry, new trends, latest developments and a broad range of fun and informal - Commercial & Industrial agent topics. We’ll also include guest posts from experts in Check the REIQ email updates for more information, their field who have something relevant to share with including a launch date! Not signed up to our email Queensland real estate professionals. newsletter? No problem, go to REIQ.com and log in to update your preferences!
PAGE 14 REIQ JOURNAL | NOVEMBER 2016 Which workers’ compensation policy is right for me? INDUSRTY NEWS Did you know that if a worker your household workers gets injured. attached grounds. you employ gets injured while Accident Insurance Policy This policy If these workers are contractors or working in or around the is for business owners who operate a from an agency, check they have their business from a private dwelling and own current insurance protection. home or a private dwelling, employ workers who work from part Otherwise, as the employer, you need they can claim for workers’ of that dwelling. to protect yourself. compensation no matter who An Accident Insurance Policy is also This policy is also suitable for or what caused their injury? recommended for property investors homeowners who let out part of who own one or more properties and their house short-term regardless Whether you’re a property investor, employ workers on these premises of whether they are living at the property or not. owner occupier or even a tenant, be Household worker policy This smart and protect yourself against the policy is for homeowners and tenants For information and advice on costs of an injury claim by taking out who employ household workers taking out the right insurance a workers’ compensation policy. (eg. cleaners, babysitters, gardeners, policy or to determine who you WorkCover Queensland offers tradespeople or in-home carers) need to cover, please call WorkCover two tailored insurance products to solely in and about, or in connection Queensland on 1300 362 128 or provide you peace of mind if one of with, a private dwelling/ home or visit worksafe.qld.gov.au.
Discover why Australia’s best real estate agents have fallen in love with Touchpoints Manager™
Every day more and more successful agents are winning listings with their Touchpoints Manager™ - the CRM technology that offers every function you need to have successful real estate business.
The CRM taking care of business 24/7
Touchpoints Manager™ works for you even when you’re out of the office - streamlining the management of sales, listings, customer relationships, contacts and vendor reporting. Even better - you can log in from wherever you are, any time of the day or night.
For your no obligation, free demonstration of the ReNet Touchpoints Manager™ CRM solution call 02 6658 8767 or visit renet.com.au
Powered by
REIQ JOURNAL | NOVEMBER 2016 PAGE 15 No broker fee charged on Offi ce Contents Insurance*
Switch your o ce contents We have a range of coverage options, tailored to your needs, including, insurance to Aon today but not limited to: and save money with > Business Interruption cover for loss no broker fee and enjoy of income > Property Damage (including contents) one of the most > Crime and Theft comprehensive products > Public and Products Liability in the market*.
Contact us today! 1800 466 894 [email protected] *This o er is open to all new and existing aon.com.au/reiq Aon Professional Indemnity clients for a limited time only. This o er does not apply to existing Aon O ce Contents customers.
AFF0712 0116 The information contained in this letter is general in nature and should not be relied on as advice (personal or otherwise) because your personal needs, objectives and fi nancial situation have not been considered. So before deciding whether a particular product is right for you, please consider the relevant Product Disclosure Statement or contact us at 1800 805 191 to speak to an adviser. ©2015 Aon Risk Services Australia Pty Limited ABN 17 000 434 720 AFSL No. 241141
The endorsed insurance broker for Professional Indemnity, O ce Contents, Landlords Insurance and Cyber Liability.
Approved Insurance broker of the Real Estate Institute of Queensland. PAGE 16 REIQ JOURNAL | NOVEMBER 2016 Backyards, budget and safety top list for home owners: Westpac INDUSRTY NEWS • 51 per cent of home owners space to play in, or one in a safe and home ownership advice, extending say a backyard is an friendly neighbourhood.” its Connect Now Home Lending service to Saturdays. The extended Mr Screen added, “We’re committed essential feature of a home service means that in addition to to supporting Australians achieve weekdays, customers will have access their home ownership goals; and • When choosing a to Westpac home finance managers are proud to have helped nearly one neighbourhood, 66 per cent on Saturdays, via state of the art in five Australian first home buyers video conference facilities, at selected say safety is paramount enter the property market in the last branches across Australia[1]. • Westpac makes it more 12 months.” “We recognise many of our customers convenient for home When it comes to deciding on an area to buy a home in, those surveyed say have more time on the weekends and owners to get advice, the most important considerations for them, Saturdays are an ideal time extending its Connect are safety (66 per cent) followed by to speak to us about an open house they may have just seen or to discuss Now Home Lending quiet (55 per cent) and access to public transport (39 per cent). A secondary their home lending needs,” said Mr service to Saturdays level of essentials includes the home’s Screen. proximity to the owner’s place of work “We’re excited to extend our Connect Australian home owners consider (26 per cent), educational facilities (25 Now Home Lending service to having a backyard (51 per cent) and per cent), parks and/or recreational Saturdays so that we can help our living in a safe neighbourhood (66 facilities (25 per cent), and family and customers when they need it most,” per cent) essential when purchasing friends (21 per cent). he said. a home, according to Westpac’s 2016 The research also uncovered what Home Ownership report. The extension of Connect Now people at different stages of life value to Saturdays at selected branches The new study commissioned by most when it comes to buying a across Australia, follows a trial of Westpac investigated the value home. For respondents intending to 50 branches which were open on Australian home owners place on have a baby in the next two years, a Saturdays in Victoria this year. different features of a home and its home’s potential as a good investment surrounding area. The research found was listed as the most important that staying within budget is rated feature (66 per cent), after staying the most important consideration (80 within budget (84 per cent). However per cent), up five percentage points priorities appeared to change as since 2015. Aesthetic features such people approach retirement, with as a modern kitchen or bathroom off-street parking (70 per cent) and a are now mostly seen as ‘nice to home that is ‘move-in’ ready (38 per have’, and since 2015 have dropped cent) becoming more essential. in importance for home owners by “It’s clear Australians place varied nine percentage points and seven levels of importance on different percentage points respectively. aspects of a home at different stages Chris Screen, Westpac Group Head of life, which is why when working of Home Ownership said when out your budget it’s important to purchasing property, Australians are consider what the next few years may buying the lifestyle that comes with look like,” said Mr Screen. the home. “I recommend taking the time “Our research indicates that in an to research the neighbourhood increasingly competitive housing thoroughly, to make sure it offers market, budget conscious home what you’re after now and in the buyers are prioritising the enjoyment future. This might be accessibility to schools, parks or public transport.” and lifestyle a particular home could bring. This may be through choosing Westpac is now also making it more a home with a backyard that has convenient for customers to get
REIQ JOURNAL | NOVEMBER 2016 PAGE 17 New milestone as Northshore Hamilton PDA creates 200 jobs
The first sod on the companies like Frasers to the area, Property Australia said the company residential development driving economic growth," she said. was delighted to see work starting on the next chapter of Hamilton Reach. ‘Riverlight at Hamilton Treasurer Curtis Pitt said the Hamilton PDA supported the “We are immensely proud of the Reach’ has been turned, a Government’s economic plan evolution of Hamilton Reach and the project which is expected to to provide jobs and maintain community that has formed over the employ 200 people during Queensland’s positive climate years,” he said. business confidence. construction. “The delivery of Riverlight adds "We’ve demonstrated our ability to another element to the community’s Deputy Premier and Minister for generate jobs and growth thorough diverse masterplan and we are very Infrastructure, Local Government these kinds of developments in excited to see it take shape.” and Planning Jackie Trad said the south-east Queensland and the Government is determined to Watpac Managing Director Martin project was part of the successful Monro said the Group was pleased Northshore Hamilton Priority replicate this success across all regions of our State,” Mr Pitt said. to commence works on an important Development Area (PDA) urban project for the prestigious waterfront renewal precinct. “The latest National Australia Bank’s community of Hamilton Reach. “The Northshore Hamilton PDA Business Confidence Index showed Queensland at equal-first position “Watpac has delivered high-quality is a prime example of the fantastic residential developments in some of outcomes that can be achieved with NSW and South Australia on a trend ranking of +7 points. Australia’s most in-demand suburbs when we take innovative urban and not only are we delighted to be renewal approaches to surplus and “We have successfully lowered delivering a project that will help underutilised land,” Ms Trad said. Queensland’s unemployment but revitalise Northshore Hamilton, but “Northshore Hamilton is reflective we know more needs to be done also to build on our relationship with of the outcomes that we are targeting and projects like Riverlight are Frasers Property Australia,” emblematic of resurging business across the whole state through the Mr Monro said. confidence in Queensland. Government’s ‘Advancing Our Cities The State Government’s Northshore and Regions Strategy’ launched “The facts are that unemployment Hamilton Priority Development last week. is lower, debt is lower, economic Area covers 304 hectares of land growth is higher, and confidence “Through the Government investing and is close to some of Brisbane's has made a comeback.” in community infrastructure, like the most important economic drivers, new two-hectare public greenspace Cameron Leggatt, General Manager including the Brisbane Airport and underway at Hamilton, we can attract Residential Queensland for Frasers the Australia Trade Coast precinct.
PAGE 18 REIQ JOURNAL | NOVEMBER 2016 Retail Shop Leases Act starts
WORDS BY NITI PRAKASH, also be required to provide a tenant shop lease, a landlord will be able to REIQ GENERAL COUNSEL with a lessor disclosure statement recover its legal costs incurred for
within seven days of a tenant the preparation of a final lease in INDUSRTY NEWS The Retail Shop Leases exercising an option to renew in a retail circumstances where: shop lease. The tenant can then give Amendment Act (Amendment • the parties agree to the terms of the landlord a notice withdrawing its Act) is commencing on 25 a proposed retail shop lease; and notice exercising the option within 14 November 2016 and sets out a days of receiving the current lessor • the tenant gives notice to prepare range of changes to the Retail disclosure statement from the landlord. the final lease; and Shop Leases Act 1994 (QLD) Whilst the tenant can still terminate a • the tenant does not sign the final lease. retail shop lease within six months of (Act). The changes will apply Release of tenant and guarantors entering into the lease if the landlord upon assignment of lease to current leases and to leases has provided a defective lessor entered into after 25 November disclosure statement, the Amendment Both a tenant and the tenant’s guarantor will now be released from any liability 2016 with transitional Act provides landlords with the ability to object to a termination by the tenant under a retail shop lease which results provisions detailing how and and disputed terminations are deemed from a default by an assignee provided when the various amendments to be retail shop lease dispute. that the relevant disclosure regime has been complied with on assignment. will be rolled out. Outgoings Compensation for disturbance The Amendment Act clarifies that This article does not set out all of the a tenant is not required to pay for A tenant will be required to give a changes prescribed in the Amendment outgoings unless the lease sets out the landlord written notice of any loss or Act but only summarises some of the outgoings payable, how the outgoings damage suffered as soon as practicable key amendments. For more detailed will be determined and apportioned and after it has occurred. A failure or delay in information, download the Government how the outgoings are to be recovered. providing such notice can be considered Fact Sheet: http://bit.ly/2fGVp3z The payment of an excess in relation when deciding the amount of compensation payable to a tenant. The What is a retail shop lease? to a claim on the landlord’s insurance policy for the shopping centre or Amendment Act also prevents double The Amendment Act confirms that the building can no longer be recovered as dipping on compensation by specifying Act will not apply to retail shops with a part of outgoings. A tenant can withhold that if a landlord causes the tenant to floor area of greater than 1000m2 even if payment in relation to its proportion of vacate retail premises before the end the tenant is not a listed corporation or outgoings until the landlord gives it an of the lease or renewal because of the a listed corporation’s subsidiary. Other outgoings estimate or an audited annual extension, refurbishment or demolition premises excluded from the operation of statement. If tenants are required of the retail shopping centre or building, the Act include but are not limited to: to contribute towards the landlord’s the landlord will not be liable to pay compensation if the tenant is entitled 1. Premises within the common area promotion and marketing costs for the to relocation costs under section 46G of a retail shopping centre which centre or building, the landlord must, of the Act or reasonable compensation are used for an automatic teller at least 1 month prior to the start of the under section 46K of the Act. machine or vending machine; and relevant accounting period, provide the 2. Premises for a non-retail use in tenant with a marketing plan which Refurbishment of premises by tenant details the proposed promotion and a retail shopping centre where A tenant will not be required to advertising expenditure during the only 25 per cent or less of the total refurbish or refit premises unless relevant accounting period. lettable area of the relevant level the lease gives general details of of the shopping centre is used for The Amendment Act also clarifies the nature, extent and timing of the retail purposes. the procedure for determining the refurbishment or refitting required. apportionable outgoings for premises Disclosure obligations Conclusion in a retail shopping centre. A landlord is still required to provide The passing of the Amendment Recovery of landlord’s legal a lessor disclosure statement to the Act highlights the intention of the fees from tenants and landlords tenant at least seven days before a government to clarify and delineate mortgagee consent costs tenant enters into a retail hop lease, landlord and tenant obligations in a however a tenant can waive the seven Whilst landlords will no longer be retail shop lease. Real estate agents day lessor disclosure period if certain able to recover its mortgagee’s costs should ensure they are aware of the requirements are met. Landlords will of consenting to the grant of a retail key changes to the Amendment Act.
REIQ JOURNAL | NOVEMBER 2016 PAGE 19 Agents must take ‘reasonable steps’ to verify identity and ownership
WORDS BY NITI PRAKASH, before auctioning, selling or leasing practitioners follow the REIQ GENERAL COUNSEL a property (section 19, Property OFT guidelines. Occupations Regulation 2014). The There are different identification There have been several cases legislation does not make clear what requirements depending on whether would be considered ‘reasonable’, in Australia where properties the seller is an individual, company however, the Office of Fair Trading have been sold without the or trustee of a trust. In essence sets out guidelines for verification appropriate identification should be true owner’s consent. Identity of identity and property ownership sighted and verified and a title search theft itself is a crime. (OFT guidelines). carried out on the property to confirm Given that the Office of Fair Trading the property description. In Queensland, real estate will consider compliance with the Real estate practitioners who fail practitioners are required to take OFT guidelines as having fulfilled to meet their obligations to verify reasonable steps to verify the identity the “reasonable steps” requirements identity and property ownership and ownership of property together of the law, the REIQ strongly may be subject to disciplinary action with the property description recommends that all real estate initiated by the Office of Fair Trading or a potential civil action by a person suffering loss as a result of the real estate agent’s inaction (i.e. a buyer who has purchased property from a seller who is not the true owner, or the true owner of the property). The benefits of carrying out verification of identity for land transactions include: • Ensuring a person is who they claim to be; • Reducing the risk of identity fraud; and • Preventing the registration of fraudulent land transactions. REIQ Realworks reaches 10M forms
The REIQ forms provider provider in Queensland. integrates with other systems that Realworks (powered by South REIQ members receive a discount on Queensland agents use,” she said. Australia-based business subscriptions to the forms provider. “It’s great to see Realworks growing and clearly helping all Queensland Dynamic Methods) is The platform is used by all other real estate institutes around the country, agents in their day-to-day jobs.” celebrating a major milestone except for the Real Estate Institute The team behind Realworks of Victoria. – creating its 10 millionth continues to innovate and update form this month. REIQ CEO Antonia Mercorella said the the cloud-based software. The team milestone was a major achievement. recently revealed plans to integrate The platform was adopted by the “The growth in popularity of with online signature software REIQ two years ago and has grown Realworks is a testament to its DocuSign, making the forms and to become the largest industry forms functionality and how well it transactions truly digital.
PAGE 20 REIQ JOURNAL | NOVEMBER 2016 FHB Grant fails regional QLD
The Queensland Government’s First Home INDUSRTY NEWS Owner grant, which was recently boosted from $15,000 to $20,000, has provided limited support where it is needed most – regional Queensland’s established housing market. housing – but to qualify for the the southeast corner face, so let’s REIQ CEO Antonia Mercorella said Government’s grant home owners are help them get into the market with a while the grant was welcome as a forced to build. $20,000 grant and help the residential tool to help first-home buyers get property market at the same time,” into the market, it did not deliver “This is grossly inefficient and is she said. help where it was needed most – to damaging to our regional markets,” the established housing market of Ms Mercorella said. “In regional “This is governing for the whole state, regional Queensland. Queensland, it’s like handing a and not just for the construction drowning man a glass of water,” industry,” she said. “Areas in regional Queensland, such she said. as South Mackay and Blacks Beach From its introduction in 2012 until have lost 30 per cent off the value of The solution to the problem is simple, June 30, 2016, only 4,284 grants were property over five years, according Ms Mercorella said. accessed in regional Queensland – to the REIQ Queensland Market just 1071 grants a year. “Let’s simply broaden the grant to Monitor June report. include established homes. First- “This is not a scheme that is working “These markets have a surplus of home buyers in regional Queensland for regional Queensland, and it’s housing, established homes, and face the same pressures of saving so frustrating because the fix is so there is no need to build more up for a deposit that purchasers in simple,” Ms Mercorella said.
New franchise celebrates eight years in Australia, NZ with rapid growth
One Agency Real Estate growth stemmed from its business “High-achieving agents generate Group celebrated its eighth model. He said about a quarter of new substantial income for their office, members were agents whose interest birthday and its 160th license but rarely get to take home much was piqued five or six years ago, more than 40 per cent of the gross,” in the Australia and New when the brand was in its infancy. Mr Davies said. Zealand region. “People who enquired with Paul and "Above all, our model frees the Annie up to five or six years ago, business owner from time-consuming "We are the fastest-growing brand liked the model but for whom the reporting to a head office that clips and we are literally skyrocketing times weren't right, are now ready across New Zealand," founder and and this group accounts for 25% of the ticket in every area of business,” CEO Paul Davies said. our new business." Mr Davies said. One Agency’s Australasian Mr Davies said the One Agency The franchise group added more than Membership Manager John Stewart business model also attracted the 27 offices throughout New Zealand in said the brand’s popularity and high-achievers. its first year of operation.
REIQ JOURNAL | NOVEMBER 2016 PAGE 21 PAGE 22 REIQ JOURNAL | NOVEMBER 2016 REIQ reveals middle ring vacancy rate rising FEATURE
WORDS BY FELICITY MOORE
The REIQ released its quarterly vacancy rate data today, revealing that Brisbane’s middle ring experienced a sharp rise in vacancies, while the inner ring remained relatively consistent with the June quarter.
Brisbane’s inner city (0-5km) vacancy rate for the September quarter has Logan has tightened, moving from risen from 3.4 per cent, to 3.7 per 2.8 per cent to 2.0 per cent. cent. The middle ring (5-20km) has risen from 2.3 per cent to 4.5 per cent. Moreton Bay has eased slightly, going from 1.7 per cent in the REIQ CEO Antonia Mercorella said June quarter to 2.2 per cent in the “This is surprising because the surprising result in Brisbane’s September quarter. Townsville’s property market, overall, middle ring was likely due to a is reasonably steady. Local agents tell combination of factors. “Last week, the State Government us, anecdotally, that there have been released its South-East Queensland “Inner-city property managers and a few break-lease situations where Plan and projected our population to landlords are particularly sensitive people are leaving to become owner continue to grow, reaching 1.6 million to the oversupply question at the occupiers, but how widespread this is, by 2041. moment and rents have become it’s hard to say. extremely competitive, luring tenants “Governments of all levels now “This is always a risk when interest from the middle ring into the inner favour greater density of population rates are at historic lows,” ring,” she said. growth and our city skylines will aMs Mercorella said. feature more units and townhouses “Also, a significant level of than ever before,” she said. “However, it’s too early to draw development has come online in the any concrete conclusions about the middle ring and some agents have Regional Queensland yielded positive Townsville market; next quarter may reported that without being able sell, news, with consistent falls in vacancy reveal the September result to be many of those properties have been rates for Bundaberg, Gladstone, anomalous.” put into the rental pool. Mackay and Rockhampton. Summary Points: “Another contributing factor is that “It’s encouraging to see the interest rates are very low and with September falls are the start of a • The tightest rental markets in the State Government’s recent boost consistent trend, with small vacancy Queensland are Caloundra and to the first-home buyer grant from rate falls reported over the past Noosa, both 1.2% $15,000 to $20,000, that is influencing few quarters in all of these regional • The weakest market surveyed is people’s decision to own rather than centres,” Ms Mercorella said. the Burdekin Shire with 9.6% rent,” she said. “This is a sign that these markets are • Three markets recorded the Greater Brisbane’s vacancy rate attracting workers who need rental greatest lift from June to remained in the healthy range of accommodation,” she said. September of 2.2%: 3.3 per cent. “It is also a sign that rents have • Brisbane middle-ring Brisbane LGA reached 4.1 per cent reached a level that the market feels • Cassowary Coast in the September quarter. is fair value, which is also good news • Southern Downs for landlords and tenants.” Ipswich has eased, lifting from • The greatest fall in vacancy rate 1.1 per cent in June to 2.1 per cent in Only Townsville recorded a rise in was in Livingstone (Yeppoon), September. This is still classed as a vacancy rate data, lifting from 5.7 per which fell from 12.3% to 8.3%, a fall tight market. cent to a record high of 7.1 per cent. of 4 percentage points.
REIQ JOURNAL | NOVEMBER 2016 PAGE 23 Government focuses on regional economic development INDUSRTY NEWS The State Government Capital - Bill has long been a he’s a passionate advocate for has turned its focus to champion for the bush and I know our farming, grazing and fishing he’s excited about taking on the industries. He is a champion for stimulating regional portfolio again.” regional Queenslanders.” economic development with a “I have tasked Bill to also focus The Premier also appointed a new new ministerial appointment. on Rural Economic Development, Assistant Minister – the Member for particularly with my Government’s Gladstone Glenn Butcher – who will Premier Annastacia Palaszczuk plans for the Queensland Rural and be appointed to Local Government appointed Member for Rockhampton Industry Development Authority, and Infrastructure. Bill Byrne to Agriculture and Fisheries, strengthening debt mediation “Since his election last year, Glenn and said he would be Government’s provisions for our farmers and our has worked tirelessly to promote ‘champion for the bush’. commitment to agricultural research development in the Gladstone and development and biosecurity.” “Bill Byrne has done a fantastic job region, including his support as Agriculture and Fisheries Minister “Bill has been an outstanding for our growing biofuels sector and championing infrastructure before and I know he’ll do so again,” Police Minister, but I want a regional developments locally such as major Ms Palaszczuk said. voice in Cabinet representing our improvements to the Gladstone primary industries.” “Representing the people of hospital and our plan for a new high Rockhampton – Australia’s Beef “Anyone who knows Bill knows school at Calliope,” she said.
GOT YOUR 100 CPD POINTS? Only 5 weeks to go!
100 points of CPD a year are required to maintain REIQ membership. MANY OPPORTUNITIES ARE STILL AVAILABLE INCLUDING: - ONLINE: Webinars and Journal Assessments - SALES: Download Lee Woodward’s “Just Calls – Sales with Industry Guests” courtesy of Real Estate Academy - PM: Aon Risk Solutions present “PM Risk Management”, in conjunction with VEDA - COMMERCIAL: Carter Newell presents the latest on retail lease changes and more.
Visit REIQ.com visit the Member Resources section and click on CPD for more information, or for help please call Judy on 1300 MYREIQ or email [email protected]
PAGE 24 REIQ JOURNAL | NOVEMBER 2016 The tenants are gone... but the property is not forgotten
WORDS BY KIM COFFEY, PROPERTY MANAGEMENT SUPPORT SERVICE TRAINING
In slower rental markets property managers can find themselves managing vacant properties. But 'unoccupied' doesn't have to mean 'unattended'.
Given our duty to act in our clients' • Will the electricity disconnection • A property that is locked up and best interests, vacancy management have any negative impacts? not ventilated for days at a time is an important part of protecting the Examples might relate to alarm over summer may become quite client's asset. Here are a few tips: systems not functioning and hot. Ensure there is nothing stored therefore leaving the property even at the property that could be • Is the property secure? The less secure, pool filters stopping damaged or become hazardous. property is being advertised as and causing deterioration of the ‘for rent’ so it is going to be more • Do neighbours know how to get pool condition, or an enviro cycle obvious when it is vacant. Ensure in touch if they see anything toilet that is complicated to reset all doors and windows are locked, that warrants attention? Many after a prolonged disconnection. and no keys are left hidden onsite. neighbours would feel a sense of Electricity may need to be responsibility to call if they saw • Does the property look connected in the lessor’s name people lurking about or causing unmonitored? A letterbox choked until the property is relet, and trouble at the property next door, with junk mail, bins left out on the then disconnected. or if there was an obvious problem. footpath for weeks, and waist-high • Is the owner’s insurance affected? If you have a ‘for rent’ sign out grass, tell people that nobody is Some insurance policies may the front then chances are the watching things. An unoccupied not cover unoccupied or vacant neighbours know how to reach and unattended property can properties, or may require you – but otherwise consider attract trespassers. Managing a notification if the property is introducing yourself to the vacant property usually means unoccupied for more than a neighbours and dropping off your regularly checking the premises certain timeframe. This is because business card. and ensuring that it doesn’t from an insurer’s perspective the • Agencies can charge the owner look unattended. Encouraging risks are higher – if something a fee for providing vacancy vacated tenants to establish mail is leaking and nobody is there to management services, but only redirection, and adding a ‘no junk report it, the damage bill is going if this is stated on the signed mail’ sticker to the letterbox can to be much higher. Owners should Appointment form (Property also help. be encouraged to seek advice Occupations Form 6) • Does the property look derelict? from their insurer about their One broken window may make particular circumstances and what vandals feel invited to break is required under their policy. more. Discourage owners from • If a property is vacant there is no deferring repairs simply because tenant to report burst pipes, or to the property is vacant. notice that something electrical • How fast are the weeds growing? has shorted. Fires can start in An unkempt property is even more empty properties, and in certain difficult to let, and if the lawns and conditions, a property that is gardens are overgrown at the start locked up without any ventilation of the new tenancy – the tenant might develop mould. Even if can leave it unkempt (possibly letting enquiries are slow, visit even more so) when they vacate. the property regularly to mitigate • Who is cleaning the pool and risks for the client by regularly checking chemical levels? If this checking the condition of the is normally left to the tenant, the empty property. Vacant properties owner may need to engage a pool should always be checked after cleaner whilst the property is vacant. weather events.
REIQ JOURNAL | NOVEMBER 2016 PAGE 25 Your training plan for November! Visit www.reiq.com for full course details, session dates and booking forms or contact Jill McGuire on 3249 7373 | [email protected] for more information.
Sales and Auction Documentation Next Commercial webinar 7 Difficult Ds and Legislation Refresher November: "Exercising options and Sing along with us… “It’s easy as market rent reviews" Ensure you are completing the ABC”. But once you get to D, things Property Occupations Form 6 with These timely and focussed sessions get a little more complex. We’ll take Residential Sales Schedule correctly, are designed for the experienced you through dealing with all the update your knowledge of the commercial agent, focusing on difficult Ds in property management: Contract for Houses and Residential the finer areas of leasing and • Death or Divorce of a landlord – Land, and check your understanding management, with a strong focus how to deal with your PO of auction procedures and the sales on the outcomes of QCAT and court process. This course is a perfect cases. • Form 6 Death of a tenant (RTRA refresher for experienced salespeople Act) The series is covering topics such as: and sales administrators. • Debt above the bond • Working with a body corporate Dates: Cairns 23 November, • Database listings and complying Gold Coast 28 November. • Changes to the Retail Shop Leases with the new amendments Act • Dogs (and other pets) How to write attention grabbing, • Exercising options and market rent highly effective ad copy that sells • Drains and gutters reviews • Domestic violence • Discover what is now the single • Navigating through the eviction • Disputes biggest asset in your online process advertising arsenal • Dangerous situations – how to If you’ve missed the start of the series • The key components you need remove yourself you can still view the recordings of to consider when writing a • Damage versus fair wear and tear previous webinars. compelling advertisement • Door keys and security Conflict prevention and resolution appealing to the purchasers’ • Declining a rental application hierarchy of needs for property managers • Difficult clients and customers • Optimal key words and phrases A specialist workshop for property • Drugs that sell managers on identifying, preventing • Learn how to write action and resolving conflict. Focusing Dates: Cairns 24 November, generating copy in a fraction of the on day to day matters such as Rockhampton 2 December time it now takes you. This session maintenance issues and bond claims includes an advertising workshop and disputes, this is a highly practical and a whole lot more, including a session jam-packed with specific blueprint / cheat sheet for future recommendations for positive action. success. Dates: Toowoomba 21 November, Dates: Sunshine Coast 22 November Cairns 24 November, Rockhampton 2 December
PAGE 26 REIQ JOURNAL | NOVEMBER 2016 Registration and Licensing Courses Specialised Courses November - December 2016 November - December 2016
BRISBANE PROPERTY MANAGEMENT Business Development for 8 - 11 Nov 9.00am – 4.30pm FEATURE DAY: 18 Nov (9.00am - 5.00pm) property managers 14 - 17 Nov 9.00am – 4.30pm TRAINING Personal injuries in rental properties – Property management webinars: 29 Nov - 2 Dec 9.00am – 4.30pm lessons from case law: Webinar #5 22 Nov (11.00am – 12.00pm) 12 - 15 Dec 9.00am – 4.30pm SUNSHINE COAST: 9 Nov (7.15am – Property management Breakfasts GOLD COAST 8.45am)
15 - 18 Nov 9.00am – 4.30pm Management rights induction BRISBANE: 23 Nov (9.00am – 4.00pm)
29 Nov-2 Dec 9.00am – 4.30pm CAIRNS: 24 Nov (9.00am - 12.30pm) Difficult Ds 12 - 15 Dec 9.00am – 4.30pm MACKAY: 10 Nov (9.00am - 12.30pm)
Registration evening TOOWOOMBA: 21 Nov (1.00pm – 4.30pm) classes commence 8 Conflict prevention and resolution 21 Nov CAIRNS: 24 Nov (1.00pm – 4.30pm) evenings for property managers (6 - 9pm Mon and Tues) MACKAY: 10 Nov (1.00pm – 4.30pm) SUNSHINE COAST SALES AND AUCTION 8 - 11 Nov 9.00am – 4.30pm GOLD COAST: 28 Nov (1.00pm – 4.30pm) 6 - 9 Dec 9.00am – 4.30pm Sales and auction documentation CAIRNS: 23 Nov (1.00pm – 4.30pm) and legislation refresher TOOWOOMBA MACKAY: 9 Nov (1.00pm – 4.30pm)
22 - 25 Nov 9.00am – 4.30pm How to write attention grabbing, SUNSHINE COAST: 22 Nov (1.00pm – highly effective ad copy that sells 4.30pm) TOWNSVILLE Scripts and dialogues for building BRISBANE: 7 Nov (1.00pm - 4.30pm) 21 - 24 Nov 9.00am – 4.30pm a robust prospecting pipeline
CAIRNS COMMERCIAL AND BUSINESS BROKING 29 Nov - 2 Dec 9.00am – 4.30pm Exercising options and market rent reviews: Commercial webinar series #5 7 Nov (11.00am – 12.00pm)
Navigating through the eviction process: Resident Letting Agents Licence Commercial webinar series #6 12 Dec (11.00am – 12.00pm) GOLD COAST Commercial property management BRISBANE: 23 & 24 Nov (9.00am – 4.30pm) 7 - 11 Nov 9.00am – 4.30pm series – Part 1
Commercial property management BRISBANE: 7 & 8 Dec (9.00am – 4.30pm) series – Part 2 Career Networking Lunches
BRISBANE 16 Nov 12.30 – 1.30pm
GOLD COAST 1 Dec 12.30 – 1.30pm
SUNSHINE COAST 10 Nov 12.30 – 1.30pm
REIQ JOURNAL | NOVEMBER 2016 PAGE 27 REIQ ramps up services to prepare students for fast-paced world
The state’s leading real estate training provider, the REIQ, has ramped up its services for students, introducing a premium 24-hour assessment marking guarantee, and halving standard assessment waiting time.
REIQ Training Services Manager “The training space is a very Anna MacMaster said giving students competitive one and we want to make the chance to get their results 24 sure that in addition to offering the hours after assessment was submitted best quality training and preparing would be valuable for those who were REIQ students for a successful new keen to enter the workforce. career in real estate, that we also offer additional services that help us stand “We know that students often out from the crowd even more,” she commence their job-hunting before said. “These services do that.” they have graduated and are keen to get results as quickly as possible so they REIQ’s Assessment Service includes: can get registered and begin work. • Quick marking turnaround “This is understandable – getting into (reduced from 10 days to just five) a new career is an exciting time and • Help from your trainer (by phone now we can do our bit to help that or email, and get a response in happen faster,” Ms MacMaster said. 24 hours) In addition to the optional 24-hour • Assessment Mondays (see a trainer turnaround service, the REIQ has in person at REIQ Coorparoo from halved its standard assessment 8:30am – 5pm Mondays, or call/ waiting time, from 10 days to just five. email for help) “Completing your mandatory training • Submit your assessments online in a brand new profession like real • 24 Hour Online Marking estate can seem daunting, and so we Guarantee (conditions and have cut down on the nail-biting wait an additional fee applies) for our students,” she said. This move comes after the REIQ Ms MacMaster said adding these launched its online student portal two services – an optional 24-hour earlier in 2016, alleviating postal turnaround, and a standard five- delays and providing real time day marking timeframe for online feedback to students on their assessments– was a way the state’s course progress. leading real estate training provider could maintain its market leading edge.
“We know that students often commence their job-hunting before they have graduated and are keen to get results as quickly as possible so they can get registered and begin work."
PAGE 28 REIQ JOURNAL | NOVEMBER 2016 How to give your AGENCYCE ADVI contract the best chance of success
A challenge for agents when it comes time to getting two parties locked into a deal, can potentially be ensuring the contract you create is watertight.
How can you close any potential loopholes (or avoid inadvertently creating any!) that, left unchecked, could cause difficulties later when one of the parties decided to challenge. Fortunately, there are some basic tips that can help agents make sure that when the deal is inked, it’s as rock solid as it’s possible to be. • Cross every T and dot every I: Ensure your contract of sale is Tips for creating a watertight contract: completed in full, and if any • Approved additions: When listing sections are left blank, it is done a property for sale ensure that any deliberately. obvious extensions and/or building • Signed and initialled: Ensure works have been approved and it is signed off and initialled certified by the local authority. in all relevant areas, including Make sure you always ask your any amendments, by all parties, seller about any additions to the including dating every clause. Do building or major renovations, such not date the contract until it is as bedrooms or a deck added. If signed and initialled in all areas, approvals and certification have including any and all amendments, been given, find the paperwork as by all relevant parties. evidence. If not, where possible, • Special conditions: Discuss with seek approvals and certifications. the seller any special conditions • Termite activity: Ascertain with the buyer may require to ensure your seller if he/she is aware of they have no objection or require any termite activity. With the any amendment prior to preparing above information the property the contract. A good idea can has a higher chance of obtaining a be to include a professional satisfactory building and pest report. cleaning clause – it goes a long When all is said and done, while Find out if any termite barriers have way to keeping buyers happy (and some of these steps may be time- been installed and whether they are therefore more likely to list with consuming and represent some very preventative or curative. you in the future) and is unlikely to fine detail, going to contract is an • Pool safety compliance: If there cause the seller to pull out. important step and it is important to is a pool on the property, it is • Take your time: Don’t rush give that contract every chance of advisable to provide a current pool into preparing contract before success for your vendor. By taking safety certificate. It is a very good considering the above issues. these precautions you will help give idea for vendors to do this ahead There is no point in going to your contract, and both parties, the of going to market. contract for the sake of it. greatest chance of success.
REIQ JOURNAL | NOVEMBER 2016 PAGE 29 Why buyers are your best source of leads WORDS BY KYLIE DAVIS, HEAD OF PROPERTY SOLUTIONS MARKETING , CORELOGIC
Real estate agents are always hungry for new leads. Ironically, however, most agents completely overlook one of their best sources of new business – buyers.
New research from CoreLogic has identified the high cost of providing poor service to buyers and how that punishes agents in their listing conversions. The Buyer Perceptions of Real Estate Agents released this month (Oct 2016), reveals more than one third of buyers are scathing of the treatment they receive from agents when they are looking for a property – and as a result they vow never to consider those agents as someone to sell on their behalf. The survey shows the high levels of churn that agents experience, predominantly as a result of their own behaviour with 20% of buyers saying they probably would not use the agent they had purchased from and 17% claiming they would definitely not use him or her again. However, the research also shows that the reverse is true with the small number of buyers who rated the service by the agent they bought from as Excellent, highly likely to use their agent again – and extremely likely to refer that agent to family and friends.
PAGE 30 REIQ JOURNAL | NOVEMBER 2016 The survey showed that of those buyers who had successfully purchased, listing business was likely to come from 63% of them - with 25% claiming they would definitely use the agent they had purchased from to sell their home and a further 38% stating that he or she would be on the shortlist of agents they would consider. RESEARCH
• Provide vendor approved quotes • Failing to advertise prices or for repairs or remediation work provide any realistic price on properties with issues so that guidance leading to buyers buyers go in with their eyes open attending unsuitable open • Respond quickly to inquiries and for inspections requests for further detail • Wasting buyers time by sending • Know the property inside out The survey showed that of those them to properties that were including building materials, block buyers who had successfully blatantly unsuitable size, renovation dates, rates, strata purchased, listing business was • Advertising open home fees (if applicable) and running costs likely to come from 63% of them inspections when the property and have these available at opens. - with 25% claiming they would was under offer definitely use the agent they had The Buyer Perceptions of Real • Failing to return phone calls purchased from to sell their home Estate Agents report helps agents during a negotiation and a further 38% stating that he understand what excellence in real or she would be on the shortlist of • Buyer beware behaviour – estate service looks like through agents they would consider. hiding faults and failing to the eyes of buyers and how to lift respond to defects standards more broadly across the The survey also identified that buyers • Poor post sale experience – industry. The report delivers insights have the opportunity to become making buyers collect their own into agent market knowledge, a formidable force of referrals for keys or ignoring issues where professionalism, and agent training agents who are smart about how they properties were left in a poor standards and helps provide a cultivate their networks. The survey condition by the vendor roadmap for improvement. showed that 57% of buyers would recommend the agent they finally The research shows how many Get a copy at www.corelogic.com. bought from to family and friends. agents – focused only on spending au/buyersperception On the flip side, 43% of buyers would the majority of their time on Kylie Davis is the Head of Property not recommend their agent. activities that will win them listing Solutions Marketing at CoreLogic. appointments – are playing a short “At the end of the day, the agent Follow her @KDavisCoreLogic or game which undermines their success works for the seller – but treating on LinkedIn. long term. the buyer as a client as well can only help grow their business,” said one The report also identifies the following survey respondent. ways that agents can be honest with buyers, without undermining their The research reveals that buyers loyalty to the vendor. understand agents are there to serve the vendor and as they do not pay • Listen to what the buyer is an agent, they have limited power to looking for and make viewing demand better treatment. But equally, recommendations based on what they are genuinely confused why so you know is on the market, not just many agents – always on the hunt for on your books their next listing – just don’t seem to • Provide lists of comparable comprehend that good service creates sales rather than price guides so referrals and new business. that buyers can make informed The following behaviours judgments about what to offer experienced by buyers were • Be flexible on viewing times to alienating and were roadblocks to a accommodate genuine but time future relationship. challenged buyers
REIQ JOURNAL | NOVEMBER 2016 PAGE 31 Complying with the Fire and Emergency Services (Domestic Smoke Alarms) Amendment Act 2016 WORDS BY MICHAEL GAPES, PARTNER, CARTER NEWELL LAWYERS
In this article, we will review the Fire and Emergency Services (Domestic Smoke Alarms) Amendment Act 2016 (Qld) (the Act), which was passed by the State Government on 31 August 2016.
The Act, which commences on 1 January 2017, amends the Fire and Emergency Services Act 1990 (Qld) and imposes additional obligations on property owners with regards to the installation and maintenance of smoke alarms at domestic dwellings, which all real estate agents need to be fully conversant with. Further, we will refer to the Building Fire Safety (Domestic Smoke Alarms) Legislation Amendment Regulation (No.1) 2016 (Qld) (the Regulation) which also commences on 1 January 2017. So why was the Fire and Emergency Services Act 1990 (Qld) amended? There have been 150 house fire deaths in Queensland in the past 12 years. In 2011, the tragic death of eleven people, including eight children, in a Slacks Creek house fire was described by the Coroner, James McDougall, as “the greatest loss of life in a domestic house fire in Australian history”. In this instance, the Coronial Report noted “that smoke alarms were either not present in the dwelling or were not maintained”. The State Government committed to fully implement the changes recommended by the inquest and with the introduction of the new
PAGE 32 REIQ JOURNAL | NOVEMBER 2016 legislation, Queensland will now have • In respect to dwellings where an • All smoke alarms must be the most effective and comprehensive application for a building approval interconnected to every other smoke smoke alarm legislation in Australia. is made after 31 December alarm installed in the dwelling. With the commencement of the Act, 2016 and the building work is • The Act applies to all dwellings property owners will be subject to a substantial renovation, the where an application for a building onerous legal obligations regarding Regulation amends the Building development approval for a the installation and maintenance of Regulation 2006. For these substantial renovation is made smoke alarms in domestic dwellings dwellings, a smoke alarm must after 31 December 2016. and will face increased penalties be installed on or near the ceiling • For properties where a contract for non-compliance. Real estate in each bedroom of the dwelling of sale has been entered into or a agents therefore need to familiarise or part of the dwelling and must tenancy agreement is entered into themselves with the new provisions. be hardwired to the dwelling’s or renewed, the Act will apply from electricity supply. So what are the changes? 31 December 2021. So when do these changes The changes are many and significant: • All other dwellings must comply take effect? by 21 December 2026. • From 31 December 2016, smoke Notably, the Act imposes different • The Regulation provides for alarms must be replaced within ten timeframes for compliance. the requisite number and location years of their manufacture date or of fire alarms and permissible if they fail when routinely tested. The Act will apply to domestic power sources. • From 1 January 2017, only dwellings where an application for • Agencies should develop photoelectric smoke alarms which a building development approval is appropriate policies and procedures comply with Australian Standard made after31 December 2016 and to comply with the new legislation 3786-2014 can be installed the building work is a substantial and all sales agents and property whenever a smoke alarm is renovation. The Act defines a managers should familiarise replaced or a new one installed. substantial renovation as one undertaken pursuant to a building themselves with these policies and • All smoke alarms must operate development approval for “alterations procedures to ensure that that the when tested and they must be to an existing building or structure” new requirements are understood. interconnected to every other smoke and the alterations (or any structural • Instructions should be obtained alarm installed in the dwelling. alterations approved or completed in from lessor and seller clients to • In respect to existing dwellings, the previous three years) exceed more engage appropriate professionals the Regulation amends the than half of the volume of the existing to undertake the replacement or Building Fire Safety Regulation building or structure. Essentially, installation of non-compliant or 2008 and requires each storey with this type of dwelling is a new or faulty smoke alarms in compliance at least one bedroom to have a substantially renovated property. with the requirements of the Act. smoke alarm installed on or near the ceiling in each bedroom. If The Act will come into effect from31 Conclusion December 2021 for an existing dwelling one or more of the bedrooms are The Act imposes new obligations on in circumstances where a contract of connected by a door to a hallway, a property owners, which will have a sale is entered into or a new General smoke alarm must also be installed flow on effect to real estate agents. Tenancy Agreement is entered into or in the hallway. In dwellings where The gradual transition to the new an existing one renewed. a hallway does not connect by a legislation provides property owners door to the bedrooms, a smoke The final phase of the provisions with sufficient time to comply with alarm is required in a location will be applicable within 10 years, their legal obligations and thereby between the bedroom and the whereby all owner-occupied private avoid the imposition of any penalties. remainder of the dwelling. dwellings must comply with the Act Notwithstanding the staggered • Additionally, for each storey of by 31 December 2026. compliance timeframes, we a dwelling which does not have A failure to comply with the new recommend that agents seek their bedrooms, a smoke alarm must be legislation could result in a fine clients’ instructions to upgrade their installed on or near the ceiling in up to $609.50. smoke alarm systems now to comply the area of the stairway or otherwise with the new legislative requirements inside the dwelling provided it is Best Practice Tips in order to safeguard the occupiers and installed on a path of travel to an • If a smoke alarm needs to be to ensure the best possible protection exit outside the dwelling. replaced or a new one installed, a for their properties from fires. • All smoke alarms must now be photoelectric one which complies either hardwired to the dwelling’s with Australian Standard 3786- electricity supply or powered by a 2014 must be installed. non-removable battery with a 10 year battery life.
REIQ JOURNAL | NOVEMBER 2016 PAGE 33 ‘Sophisticated parties’ under the Property Occupations Act 2014 (Qld) BY ANDREW PERSIJN, SENIOR ASSOCIATE, CARTER NEWELL LAWYERS
One of the objectives of the Property Occupations Act 2014 (Qld) (the PO Act), which commenced on 1 December 2014, was to simplify and reduce the level of red tape and regulation the former Property Agents and Motor Dealers Act 2000 (Qld) (the PAMD Act) inflicted on the real estate industry.
The PO Act aims to maintain the • a total gross floor area of at policy objectives of the PAMD Act, least the area prescribed under that is, a system for licensing and a regulation; or regulating the real estate industry • a total estimated value of at that achieves an appropriate balance least the amount prescribed between consumer protection under a regulation. and freedom of enterprise in the marketplace. However, the PO Act A similar exemption for a person also aims to reduce the level of red acting as a property agent for the sale tape that served to add unnecessary or exchange of real property, other costs and complications for business, than residential property or rural while providing little, if any, land, is provided under section 8(1) consumer protection.1 (b) of the PO Act, if each party to the transaction owns real property, In this article, we consider the other than the real property for the exemptions to the PO Act, and transaction, that has: particular provisions of the PO Act, introduced for ‘sophisticated parties’ • a total gross floor area of at who do not need to be afforded the least the area prescribed under consumer protection the PO Act offers. a regulation; or • a total estimated value of at Large scale non-residential property least the amount prescribed transactions or holdings under a regulation. Section 8 of the PO Act provides Section 8(2) of the PO Act also agents acting on behalf of provides an exemption from the PO ‘sophisticated owners’, for Act for a person acting as a property transactions in relation to non- agent or resident letting agent for the residential and non-rural property, letting of a real property or collecting with an exemption from the PO Act. rents for real property, other than Section 8(1)(a) of the PO Act provides residential property or rural land, if that a person acting as a property the person is acting on behalf of an agent for the sale or exchange of entity that owns real property that has: real property, other than residential property or rural land, is exempt from the PO Act if the real property the subject of the transaction has:
PAGE 34 REIQ JOURNAL | NOVEMBER 2016 • a total gross floor area of at Part 7 of the PO Act applies to The PO Act maintains the previous least the area prescribed under a contract, including a contract position under the PAMD Act in that a regulation; or granting an option to purchase the cooling-off period does not apply to • a total estimated value of at (relevant contract) for the sale of contracts formed on a sale by auction. residential property (section 160(1)(a) least the amount prescribed The PO Act also includes the of the PO Act). under a regulation. additional exemption in section Section 8 of the Property Occupations However, a relevant contract does 160(1)(b)(ii), given that a buyer that is Regulation 2014 (Qld) currently not include: a registered bidder at an auction is likely to have conducted the relevant prescribes a total gross floor area of at • a contract if the buyer is a publicly 2 due diligence prior to registering to least 10,000m and a total estimated listed corporation or a subsidiary bid at the auction, and is prepared to value of at least $10,000,000 in of a publicly listed corporation purchase the property for a particular relation to the above exemptions. (section 160(1)(b)(iv)); or price. In the circumstances, the PO Further, section 8(4) of the PO Act • a contract if the buyer is the Act anticipates that buyers will not be defines “estimated value” as the State or a statutory body adversely impacted by the addition of estimate of real property: (section 160(1)(b)(v)); or this exemption.4 • a contract if the buyer is “…made on reasonable grounds Conclusion by the person acting as- purchasing at least three (3) lots at the same time, whether or not Hopefully this article will assist (a) a property agent for the sale in the one contract (section 160(1) members in better understanding some of the property, of the price (b)(vi)). of the exemptions that exist under the payable for the property; or PO Act. If members have any further Similar to the rationale for the (b) a property agent for the queries, we encourage them to contact exemptions for ‘sophisticated parties’ exchange of the property, the REIQ Agency Advisor Service 07 outlined in section 8 of the PO of the value of the property; or 3249 7312 for assistance. Act, the buyers outlined above are (c) a property agent or resident considered ‘sophisticated parties’, letting agent for the letting of 1 Queensland, Hansard, 23 November 2013, experienced in property transactions, the property or collecting rents 4056 (Jarrod Bleijie) who do not require the benefits of the 2 for the property, of the value Explanatory Memorandum, Property consumer protection provided in Part Occupations Bill 2013 (Qld), 40 of the property”. 3 7 of the PO Act. 3 Explanatory Memorandum, Property The purpose of these exemptions Occupations Bill 2013 (Qld), 8 In addition, a relevant contract also is to reflect that individuals and 4 Explanatory Memorandum, Property does not include: corporations that own large parcels of Occupations Bill 2013 (Qld), 9 non-residential property, or who are • a contract formed on a sale by engaging in transactions involving auction (section 160(1)(b)(i)); or the sale or management of large- • a contract entered into, by no later scale, commercial land and buildings, than 5.00pm on the second clear are unlikely to require the consumer business day after the property 2 protection provided in the PO Act. was passed in at auction, with a Limited exemption from Part 7 registered bidder for the auction of the PO Act (section 160(1)(b)(ii)). As agents are aware, one of the significant changes implemented by the PO Act was abolishing the PAMD Form 30c warning statement, The PO Act aims to maintain the policy to be replaced by a brief statement incorporated into the residential sales objectives of the PAMD Act, that is, contract, above the signature block, a system for licensing and regulating referring to the cooling-off period and recommending that buyers obtain the real estate industry that achieves an independent valuation and legal advice before signing the contract an appropriate balance between (section 165 of the PO Act). consumer protection and freedom of This and other provisions in relation to residential property sales, enterprise in the marketplace. including the cooling-off period, are incorporated into Part 7 of the PO Act.
REIQ JOURNAL | NOVEMBER 2016 PAGE 35 Regional outpost Cairns bucks the property market trend
WORDS BY KARINA SALAS, REIQ RESEARCH ANALYST
Queensland residential property market performance has been patchy throughout the regions over the past decade. The resources downturn has hit most of regional Queensland hard and the residential property market has been heavily affected in these areas. Cairns is one of the few regional areas outside the southeast corner that is experiencing a solid residential property market performance in both sales and rentals.
Cairns is a premier tourism The rise in property prices directly Market Trend Indicators Steady destination and one of the most correlates to population growth. Market trend indicators have remained popular gateways to the Great The Australian Bureau of Statistics relatively steady over the past three Barrier Reef. Cairns offers a wide estimates that over the past decade, years, showing a market in equilibrium range of facilities for local residents an additional 33,000 people now call where demand meets supply. and is currently in the process of Cairns home, a population increase of modernisation with a number of around 2.4 per cent. Average days on market are about 80 infrastructure projects in the pipeline days for houses and 94 days for units Despite the population increase, that will benefit the property market. compared to much longer days on jobs growth has not kept pace, with market in other regional areas, where Population Growth only 5000 jobs added to the local the norm is three months for houses economy, or about 8 per cent over the The Cairns residential property and four months for units. past 10 years. This has contributed to market is one of the most dynamic the area’s unemployment rate of 8.3 The average vendor discount follows a and strongest markets in regional per cent compared with Queensland’s similar performance, currently sitting at Queensland. rate of 6.3 per cent. 6.7 per cent for houses and 7.1 per cent for Amid the cyclical nature of the units. Average vendor discount in Mackay Cairns is undergoing dramatic property market, Cairns has shown is approaching 13 per cent for houses and transformation with a number of a consistent upward trend in the exceeding 15 per cent for units. major projects underway: median price of both houses and Strong Rental Market units over the past decade. • $2 billion Aquis hotel and residential project, which is a A number of studies have Over the past decade, the median re-scoped project from the original demonstrated a direct correlation house price increased by 52.3 per cent, $8 billion proposal between interest rates and rental from $266,000 in 2005 to $405,000 costs. In an environment with low in 2016. This increase is equivalent to • $1 billion airport redevelopment interest rates, tenants are more likely an estimated annual growth of 3.9 per • $77 million Precinct project, which to be attracted to purchase a property, cent, which exceeds inflation. includes the construction of the releasing rental property supply to Cairns Performing Arts Centre The median unit price also lifted, the market and reducing weekly rent and the and the transformation increasing by 24.3 per cent, from revenue for landlords. On the contrary, of Munro Martin Park into the $185,000 in 2005 to $230,000 in 2016. high interest rates increase financing tropical Munro Martin Parklands This equates to an estimated annual costs for the investors, who usually increase of 2 per cent. • $50 million Cairns Aquarium pass on these increases to tenants in the way of higher weekly rent. House prices have grown faster than The strong commitment of the unit prices, with the gap now sitting private investor and/or local Despite the downward trend in at around $175,000. This is likely due government to commence, continue interest rates, the Cairns rental to the unit market being in its infancy and complete these projects will most market has remained strong with and the housing market being much likely support a sound performance vacancy rates fluctuating between 1.9 larger and more established. of the residential property market in per cent and 3.1 per cent range for the the medium term. past five years, which indicates that
PAGE 36 REIQ JOURNAL | NOVEMBER 2016 ZONE FOCUS ZONE
POPULATION GROWTH SUPPORTING CAIRNS PROPERTY MARKET
Median House Price Median Unit Price Estimated Population Local Jobs
$450,000 180,000
$405,000 156,840 160,000 $400,000 140,000
123,667 $350,000 population and Jobs
120,000
$300,000 100,000 $266,000 80,000
Median Price $ 68,865
$250,000 63,676 60,000 the balance of supply and demand $230,000 $200,000 has been generally tight. 40,000 $185,000 $150,000 20,000 Another factor demonstrating the JUN-05 JUN-06 JUN-07 JUN-08 JUN-09 JUN-10 JUN-11 JUN-12 JUN-13 JUN-14 JUN-15 JUN-16 strength of the rental market is the Source: Corelogic RP Data,12-months rolling median sale price. upward trend of the median weekly ABS 3218: Regional population growth id. population experts website ,data compiled from the National institute of Economic Research rent for three-bedroom houses, which has increased by 20 per cent from $300 in September 2010 to $360 in June 2016. CAIRNS - RENTAL MARKET
This increase is equivalent to an annual Vacancy Rate Median Rent (3-bed house) 5.0% increase of about 3.1 per cent, which exceeds the annual inflation. 4.5% 4.4% $390
4.0% 3.8% Median Rent pe week $ MedianRentpe week 3.7% There is no doubt population growth $370 3.5% $360
3.1% along with the strong economic
3.0% 2.7%
2.6% fundamentals have contributed to the 2.5% $350
2.5%
2.4%
2.5% 2.3%
2.2% 2.2%
2.1% strength of the rental market. 2.0%
2.0% 2.0%
1.9% 1.8% 2.0% 1.8% 1.7% Vacancy rates %
1.6% $330 Looking Ahead 1.5%
1.0% Cairns is a great tourism spot $300 $310 and the residential market has 0.5% historically benefited significantly 0.0% $290 SEP-10 JUN-11 DEC-11 JUN-12 DEC-12 JUN-13 DEC-13 JUN-14 DEC-14 JUN-15 DEC-15 JUN-16 from the investment in infrastructure supporting the industry. Source: REIQ. Data supplied by RTA Affordability, population growth and solid infrastructure program CAIRNS MARKET TREND INDICATORS support a positive outlook for the Average days on market- Houses Average days on market- Units Average vendor discount - Houses Average vendor discount - Units Cairns residential property market. However and despite historical positive 140 -12.0% performance, Cairns residential property 120 market is not immune to volatility. -10.0%
100
With unemployment on the high side -8.0% % DiscountVendor and heavy reliance on the tourism 80 sector, risk factors are present -6.0% for the region. However, with the 60 Days Days on Market -4.0% lower dollar bringing tourists and 40 creating jobs, and infrastructure -2.0% projects creating jobs and bringing 20 workers, the Cairns local economy - 0.0% and property market have positive JUN-05 JUN-06 JUN-07 JUN-08 JUN-09 JUN-10 JUN-11 JUN-12 JUN-13 JUN-14 JUN-15 JUN-16 outlooks into the medium term. Source: REIQ. Data supplied by Corelogic RP Data.
REIQ JOURNAL | NOVEMBER 2016 PAGE 37 The vacancy impact is resulting in incentives remaining steady and prime yields averaging under 8 per cent
RESEARCH across the Gold Coast.
The office vacancy rate has fallen year on year from 14.8 per cent to 14.3 per cent, however, over the last six months it has increased by 1.1 per cent, driven by prime grade office vacancy rates of 18.7 per cent dragging the average up, according to the Australian Property Council’s half yearly Australian Office Market report. There has been a lack of new construction over the last 12 months Gold Coast on the Gold Coast and limited new prime stock is expected to hit the market, but this has lead to a boost in commercial office refurbishments. There are some new construction projects underway centered around the Robina and The influx of foreign tourists sees the Helensvale areas. sector area as particularly attractive to those Considering the lack of new supply, who are seeking to mix business the main driver of the recent and pleasure. In the most recent booms vacancy increase has been lack of tourism data available the Gold Coast demand for Gold Coast office space. reported an increase of 15.4 per cent BY COMMERCIALVIEW.COM.AU As a comparison, Surfers Paradise is in visitor expenditure to $1.2 billion. CEO DANIEL BIGNOLD sitting at a much higher vacancy rate There was an 11 per cent growth in of 19.3 per cent, yet its the lowest for international visitors to the Gold 6 years. Coast, which outstripped Queensland with growth of 10 per cent and The Gold Coast is benefiting The vacancy impact is resulting in Australia, up 9 per cent. from renewed confidence incentives remaining steady and as the 2018 Commonwealth prime yields averaging under 8 per The $670 million redevelopment of cent across the Gold Coast. AMP Capital’s Pacific Fair, which was Games edges closer, launched at the end of August and is In its half yearly Financial Stability due for final completion at the end of employment remains steady Review released in mid October the the year will support continued growth and tourism, especially from RBA voiced concern that current in the area, as well as employment and low level of yields could prove China is on the rise. appeals to international and national unsustainable, particularly if global visitors alike. interest rates were to increase or demand from foreign buyers were Daniel Bignold is the Chief to decline. The Gold Coast is well Executive Officer of industry positioned with its yields higher than based research-focused portal, both Melbourne and Sydney. commercialview.com.au.
PAGE 38 REIQ JOURNAL | NOVEMBER 2016 Northern Suburbs Zone Breakfast
On a spectacular October Speakers shared insights into diverse Bennett Carroll’s legal eagle, Guy day, the northern suburbs topics including how to grow your Gibbons gave members an update on real estate business, how to improve how important it was to correctly ZONE EVENTS ZONE REIQ membership gathered your property management rent roll, identify your clients before acting for at the beautiful Victoria Park and how to avoid common identity them. He shared two examples, from Golf Complex, Herston, for pitfalls that can bring you unstuck. recent case history, where an agent acted for someone without correctly Business DEPOT’s John Knight a morning of pastries, hot identifying them and ended up urged principals to “find your Yoda”, selling someone else's house! breakfast and strong coffee. to connect with other leaders and mentors who you want to learn from. Visit our social media channels to He also advised principals on how to see more pictures and live tweets: instil a positive culture that is geared Twitter: @thereiq, FB: The REIQ, towards business growth. Instagram: @TheREIQ. “Create a culture that loathes waste,” he said. “Waste comes in many forms, including underperforming staff,” he added. Economist Will Dutton shared a range of benchmarking tips and insights about the bond lodgement process in Queensland. “Just 0.6 per cent of bonds lodged From left: Chris Huxley, Justin Hagen end up disputed in QCAT,” he said. and Guy Gibbons “That’s a very low number and it’s because property managers are managing bonds and tenant disputes very well,” he said.
From left: Kim Buchanan and Sophie Read
From left: Ann Linford and Paul Manning
From left: Michael McMahon, Julie Jamanashi and Rod Brown From left: Gary Olsen, Kim Olsen and Ann Nugent
REIQ JOURNAL | NOVEMBER 2016 PAGE 39 However it was clear to me that I had succumbed to the profession and all its challenges and rewards. I describe it as addictive and I had great pleasure learning from a father that maintained an exceptional reputation throughout his career.
Zone chair profiles
Name: David Snow Zone: Darling Downs Agency: Peter Snow and Co.
How long have you been in real estate? I’ve been in real estate 32 years, since 31 July, 1984 How did you get your start in real estate and what led you to this point? After schooling in Toowoomba I went on to complete a Bachelor of Business (Marketing) at university. I applied successfully for two positions vacant with a local advertising agency and The Shell Oil Company of Australia. I decided on Shell and enjoyed a four- year association with them as a Retail Area Manager. In 1984 my father Why did you choose to nominate Peter (he started the business in 1951) for a zone chair role? required four weeks complete rest I had recently completed prior to a major back operation. commitments for a community In that time he offered me a fundraising and felt it was a position position in the company which I I could contribute to and enjoy at happily accepted. The first year was the same time. memorable. I earned a third of the What are your hobbies? previous year’s income and suddenly Golf, travel, ceramics, design. had to pay for motor vehicle expenses and fuel! Tell us about your family: I have three amazing children in their However it was clear to me that I had mid-to-late 20s living successful lives succumbed to the profession and all in Brisbane, Sydney and Melbourne. its challenges and rewards. I describe I am extremely proud of their it as addictive and I had great achievements. pleasure learning from a father that maintained an exceptional reputation I have an older sister and three throughout his career. brothers. I enjoy an excellent business partnership with my brother Peter What professional organisations Snow (Jnr.) do you belong to? REIQ, The Rotary Club of If you could host a dinner party Toowoomba, Friends of Cobb and Co with four famous – dead – Museum (Treasurer), Development celebrities, who would you invite? Industry Reference Group (DIRG), Katharine Hepburn, Amy Winehouse, Toowoomba Golf Club. Peggy Guggenheim, Jackie Onassis.
PAGE 40 REIQ JOURNAL | NOVEMBER 2016 Name: Noel Livingston Zone: Rockhampton Agency: Professionals Livingston
and Molloy Real Estate CHAIR ZONE
How long have you been in real estate? Approximately 30 years How did you get your start in real estate and what led you to this point? Prior to starting in real estate I was employed in Brisbane as a Commonwealth Public Servant. I worked in an area that had no contact with the public and whilst it was a secure and solid position I found the work to be particularly unrewarding personally and I started to look at potential options. Upon coming home to Rockhampton for a short break my father said to me that he thought that I would be suited to the real estate industry and he knew where there was a position available. Soon after I was employed as a real estate sales person and took to it like a duck to water. I worked as a I originally operated sales person until I opened my own under my own name business in 1996. I originally operated What are your hobbies? under my own name until joining the I play golf (poorly) but I enjoy the until joining the Professionals Group on the advice company. I am also a rugby league of their slick recruitment manager tragic and being a West Tigers Professionals Group the one and only Ray Milton. I have member I have been through some sought Ray’s advice many times on the advice of long hard seasons. over a long period of time and it has been great to be able to draw on his Tell us about your family: their slick recruitment knowledge and experience. I have been married to Terri for 29 years and have 2 children. Mollie is manager the one and What professional organisations working with me whilst completing do you belong to? only Ray Milton. I her studies part time and I have I have always been involved in the a son Jack who is completing an local community in various positions have sought Ray’s apprenticeship whilst maintaining and associations throughout my that he will also be coming on entire working career. Currently aside advice many times board when he has finished his from the REIQ I am on the Board of apprenticeship. We will see. over a long period of Trustees of the Rockhampton Girls Grammar School. Do you have any pets and if so, what time and it has been type and what are their names: Why did you choose to nominate We have two dogs: A West Highland for a zone chair role? great to be able to Terrier name Oscar and Olive is a red The previous Zone Chair was Terry Border Collie. draw on his knowledge Molloy who is almost legendary within the REIQ. He came into my If you could host a dinner party and experience. office one day and told me that he with four famous – dead – was standing down and he thought celebrities, who would you invite? that it would be appropriate that I Robin Williams, Anne Frank, took over from him. Muhammed Ali and John Lennon.
REIQ JOURNAL | NOVEMBER 2016 PAGE 41 Our Members
Name: Thanh Ngo Membership: Individual member
How long have you been in the real estate profession for? I have been in the real estate profession since 2003. I worked as a Senior Sales person with another Ray White office in the local area for over 10 years and then I decided to open my own real estate business. What does REIQ Membership mean to you? Credibility to our business, updated knowledge for my office at all times, community establish trust, plus training for my team on an ongoing basis. When given the right tools and resources, the best employees will instinctively challenge themselves to be more innovative in their work – and will perform better. I want all my team to be successful. Can you name a person who has had tremendous impact on you in your career? My wife, Alanna Ngo. She will always quote to me: "The husband is the head of the family, but the wife is the neck which turns the head". Which I have to agree with. The same wisdom is implied in our business. As a team we work hard together to create a successful agency. Alanna supports me 110%, we wake up with determination and go to bed with satisfaction. Happy Wife, Happy Life :) What is one characteristic that you believe every leader should possess? Integrity - No matter how educated, talented, rich or cool you may What do you love most about believe you are, how you treat people the profession? ultimately tells all. Assisting our clients. It brings joy to What do you consider your greatest me when people can say that I've achievement? helped them. I am a professional but My family - wife; Alanna and my also provide a friendly approach to three beautiful children: Kyran, the job and I'm able to put clients and Jordan and Mia. buyers at their ease.
PAGE 42 REIQ JOURNAL | NOVEMBER 2016 Name: Rachel Fechner Membership: Student member OUR MEMBERS
How long have you been in the real Rebecca Hersbt, which in turn, turned estate profession for? into 2 interviews and a role with Bees I have just started my journey in Real Nees as a Sales Consultant. If REIQ Estate. Previous I have spent some 23 didn’t have the networking event, I years in the Corporate World of Sales probably wouldn’t have secured the & Business Development working position with Bees Nees and would across a wide range of industries have had to spend time contacting and Governments. In recent years different agencies seeking a role. So we have completed some Residential THANK YOU REIQ!!! developments on the Sunshine Coast What is one characteristic that you and Hawthorne. It was during the believe every leader should possess? development of Hawthorne, that it One of my favour quotes by: Douglas hit me that I really enjoy the process, McArthur sums it up; so I decided that this was for me. I researched and talked to numerous ‘A true leader has the Confidence to people in the industry and a number stand alone. The Courage to make tough of them recommended the REIQ, decisions, and the Compassion to listen so after more research I contacted to the needs of others. He/She does not REIQ. It’s was there ‘Standing’ and set out to be a leader but becomes one ‘Reputation’ in the industry that by the equality of his/her action and made the choice easy and when I the integrity of his/her intent’. called they were very helpful. What do you consider your greatest What does REIQ Membership achievement? mean to you? I could say the typical thing, Whilst completing my registration Motherhood and making it through What do you love most about REIQ provided me with the that! And let’s face it, if you can make the profession? opportunity to network with Principals. it through motherhood raising two You get to meet so many different I personally think this is a great boys, anything thereafter is a breeze! people from all walks of life and all way to gain additional insight from Apart from that, helping people the wonderful stories that go with Principals and the opportunity to look find the right solution to a problem, that. To be able to work with them in for employment. Lucky for me this being the person that can provide the finding their family dream home or opportunity did present a conversation answers and seeing that client happy helping them find the ideal location with Bees Nees – Sales Manager and referring you on. for Family or lifestyle is pretty cool!
CPD and zone breakfasts/lunch dates for November 2016
Date Zone Breakfast/Lunch CPD Venue 16 November Toowoomba 7.30 – 9.00 9.15 – 10.45 Middle Ridge Golf Club 30 November Brisbane 7.30 – 9.00 9.15 – 10.45 REIQ House
REIQ JOURNAL | NOVEMBER 2016 PAGE 43 Reach a new AUDIENCE WITH
Proudly Supported by
Over 1 million 50% of Buyers 17% Unique Audience property seekers visit realestateVIEW.com.au who do not visit other per month when searching portals
Get started now 1300 695 645 [email protected]
Data source: Nielsen Online ratings (April 2015). Google Analytics realestateVIEW.com.au (May 2016)
PAGE 44 REIQ JOURNAL | NOVEMBER 2016 DONE DEAL
Done Deal
111 Flinders Parade, Scarborough
Agency: Kindred Property Group This home also features a study, a parents’ retreat, a spa, a wet bar, games Sale price: room, four bathrooms, an abundance $1,600,000 of storage, state of the art lighting and Sale type: security camera systems, undercover Auction barbecue area and triple garage. Where is the house? How did you secure the listing? 111 Flinders Parade, Scarborough It was a previous client who wanted to deal with our agency after dealings Tell us about the property: over the last decade. Located on the Scarborough foreshore with spectacular east-facing views What were the marketing of Moreton Bay from all three levels, strategies used? this property features huge living We marketed this property areas, four master-sized bedrooms, extensively including full page ads all with stunning views, as well as a in The Courier-Mail, professional wonderful kitchen overlooking the photography, a video package, as well pool and sandy beaches. as online and local print campaigns.
REIQ JOURNAL | NOVEMBER 2016 PAGE 45 JOIN US TO CELEBRATE THE ELITE PERFORMERS IN THE REAL ESTATE PROFESSION AT THE 2017 REIQ AWARDS FOR EXCELLENCE
DATE: Saturday 4th February 2017 TIME: 6.30pm - 12.00am LOCATION: Brisbane City Hall COST: $199.00 (incl GST) per ticket | $1890 (incl GST) for table of 10 DRESS: Black Tie RSVP: REIQ.com by Tuesday 24th January 2017
PAGE 46 REIQ JOURNAL | NOVEMBER 2016 Supplier Directory
AUTOMOTIVE AGENCY FUNDING DATA SERVICES
Offering vehicles that combine luxury SUPPLIERS and performance with a programme that includes a range of unique Commission advances privileges, it is with pleasure the Advances in 4 hours Australia’s #1 provider of property data Lexus of Brisbane Group offers the Personal service and insights to help real estate agents Lexus Corporate Programme to Confidential prospect, list and sell. REIQ Members. Come & go as you please 1300 734 318 Contact Lexus of Brisbane Group 1300 738 211 www.corelogic.com.au on 07 3327 1777 www.expresscommission.com.au
INSURANCE PROPERTYAGENCY FUNDINGPORTAL PRINTING SUPPLIES
PrintForce is the largest provider of Aon is the REIQ’s insurance partner and Find the exact property you’re Real Estate printing in Australia and offers members a full range of Landlord, looking for at the only industry-backed offers the widest range of products Professional Indemnity and Office listings portal: available in the country. insurance products. realestateVIEW.com.au Call 07 5556 9777 or T: 1300 734 274 email [email protected] E: [email protected]
AUTOMOTIVE BOND MANAGEMENT SOFTWARE
Rockend, the leader in property Property Managers – we make software, provides property solutions collecting rental bonds easy! REST Professional, fileSMART and Reward yourself with the many benefits of • Easy sign-up process PropertyTree to real estate agents in our Mercedes-Benz Corporate programme. • No minimum or maximum bond value Australia and New Zealand. • Same day full bond repayment Find out if you are eligible today by visiting www.rockend.com.au your authorised Mercedes-Benz dealership Visit: www.easybondpay.com.au [email protected] or www.mercedes-benz.com.au/corporate or call us today 1300 022 663! 1300 657 700
PROPERTY DESCRIPTIONS SMOKE ALARM COMPLIANCE UTILITY CONNECTION
Smoke Alarm Solutions is Australia’s Why waste time writing property leading provider of smoke descriptions when you should be selling? We arrange hassle-free connections for alarm compliance services to electricity, gas, phone, internet, Stand out online with property profiles the real estate industry. pay TV and other moving services for written by an experienced journalist. Don’t delay, comply with legislation today! your customers. Experience the [email protected] difference with us today. 1300 852 301 www.nickmooremedia.com.au www.smokealarmsolutions.com.au Call us on 1300 664 715
Promote your product or a special offer directly to members of the REIQ 3249 7374 [email protected]
REIQ JOURNAL | NOVEMBER 2016 PAGE 47 GET ORGANISED! Order your 2017 REIQ Diary now!
The 2017 Elite-Executive REIQ Diary. The REIQ iPad Cover. Complete with; 90 day Ready Reckoner, 1 day to a page (1/2hr This pattern leather REIQ branded iPad case intervals), staff leave planner, personal directory, financial (with paper notepad included) is the perfect way summary chart, monthly planners, current and forward year to protect your device and show you’re a member. planners, AU & NZ important dates, international dialing and time zones, weights and measures guide.
$48.50 $29.95
To order, download the order form from the REIQ real estate shop’s featured products page at reiq.com
Welcome to our new agencies!
RE/MAX A1 IPSWICH 4305 Ajay Bakshi Connect Business Brokers CAPALABA 4157 Michelle Wright Harcourts Homeside STONES CORNER 4120 Patti Steele Achieve Real Estate THE GAP 4061 Nicole Navarro Brisbane Business Brokers Pty Ltd BRISBANE 4000 Donald Gunther Elders Real Estate Yeppoon YEPPOON 4703 Paul Minto Place 228 EAST BRISBANE 4169 Paul Curtain Elite Cairns EDGE HILL 4870 Troy McGuane Accommodation Business Brokers HOPE ISLAND 4212 Christopher Rowe RE/MAX United Vision CARINA 4152 Gabrielle McEwan Qld Independent Property Agents KIN KIN 4571 Marilyn McShannon
PAGE 48 REIQ JOURNAL | NOVEMBER 2016 Who’s Who at the REIQ? Zone Chairs
Zone Contact Office Email
BUNDABERG Le-Anne Allan Richardson & Wrench Bargara Beach [email protected] WHO’S WHO CABOOLTURE James Brown Ray White Caboolture & Burpengary [email protected] CAIRNS Thomas Quaid Quaid Real Estate Pty Ltd [email protected] EASTERN SUBURBS Peter Barrett Pat Barrett Realty [email protected] FRASER COAST Damian Raxach One Agency Damian Raxach [email protected] GLADSTONE Vicki Brown LJ Hooker Boyne Island [email protected] GOLD COAST John Newlands Professionals Surfers Paradise [email protected] IPSWICH Darren Boettcher Boettcher Realty [email protected] MACKAY Peter McFarlane Mackay Property & Management Services [email protected] NORTHERN SUBURBS Jason Bond Elever Property Group [email protected] REDCLIFFE Joshua Kindred Kindred Property Group [email protected] ROCKHAMPTON Noel Livingston Professionals Livingston & Molloy R/E [email protected] SOUTHERN/LOGAN Stanley Crook Qld Rent Roll Brokers [email protected] SUNSHINE COAST Amber Werchon Amber Werchon Property [email protected] TWB/DARLING DOWNS David Snow Peter Snow & Co [email protected] TOWNSVILLE Damien Keyes Keyes & Co [email protected] WESTERN SUBURBS Colin Hawkins Elders [email protected]
Chapter Chairs Board Directors Senior Management
Residential Sales Chairman CEO Daniel Argent Robert Honeycombe Antonia Mercorella [email protected] Commercial & Industrial Director Doug Smith Linda Bland CFO Rod Facey Property Management Director [email protected] Clint Dowdell-Smith Jonathan Blocksidge Training Services Manager Buyer’s Agents Director Anna MacMaster Meighan Hetherington Peter Brewer [email protected] Auctioneers Director Business Development and Peter Burgin Mark Brimble Sponsorship Manager Business Brokers Director Brad Hay Ron Frank Deborah Duffy [email protected] Non-Member Director Media and Communications Manager Julie Boyd Felicity Moore Area Managers [email protected] Non-Member Director Anita Brown Membership and Marketing Manager Karen Woodworth - South East of SEQ Sheila Andrews 0400 722 183 Non-Member Director [email protected] [email protected] Eddie Chung John McSpedden - North East of SEQ 0411 606 999 [email protected] Les Freeman – Far North Queensland 0488 168 052 [email protected] Kate Cross – Central Queensland 0488 246 588 [email protected]
REIQ JOURNAL | NOVEMBER 2016 PAGE 49 Realworks turns 2!
And Queenslanders love it – generating more than 1/3 of its 10M forms right here. See how REIQ Membership can save you $ Cloud-based, endorsed by QLS realworks.com.au
Compliant. Online. Easy! Complete your agreements and forms online
Save time and money with Realworks, the online agreements and forms product designed to make everyday business easier for you.
CRM INTEGRATED INSTANT ACCESS FAST Enhancing CRM capability. Portable in every sense of Save time. Designed with Developing new features so the word. Don’t be shackled you in mind. Enter your data you can manage your client to the desktop – go anywhere, once and let Realworks do relationships more effectively. prepare and complete. the heavy lifting.
Log on to www.realworks.com.au to register. PAGE 50 REIQ JOURNAL | NOVEMBER 2016