11 TH ANNUAL STEVI E®AWARD S FOR SALES & CUSTOMER SERVICE
Awards Banquet and Presentations Friday, February 24, 2017 Caesars Palace • Las Vegas, Nevada
SPONSORS
Welcome to the 11th annual Stevie ® Awards for Sales & Customer Service, the world’s top honors for business development, sales, contact center, and customer service professionals. This year the program received more than 2,300 nominations, an increase of 10% over 2016, from organizations in 43 nations. From November 2016 through early February this year, 161 professionals around the world reviewed, rated and commented on the nominations. Just about 40% of the entries they rated received average scores high enough to qualify as Finalists, all of which will be recognized tonight as Gold, Silver or Bronze Stevie Award winners. All of the judges are acknowledged in this program. We can’t run a successful awards program without our volunteer judges, and we can’t thank them enough for their participation. Stevie Awards competitions receive more than 10,000 nominations each year from organizations of every type in more than 60 nations. This spring we’re accepting entries for the 4rd annual Asia-Pacific Stevie Awards, The 15th Annual American Business Awards, The 14th Annual International Business Awards and the second edition of the Stevie Awards for Great Employers. I invite you to learn more about these and our other competitions at www.StevieAwards.com . Thank you for participating in the 11th annual Stevie Awards for Sales & Customer Service, and for joining us this evening. Best wishes for continued success!
Cordially,
Michael Gallagher President, The Stevie Awards
THE STEVIE ® AWARDS 10560 Main Street • Suite 519 • Fairfax, Virginia 22030 U.S.A. 703.547.8389 • Fax: 703.991.2397 • [email protected] www.stevieawards.com
Program
5:15 pm Awards presentations in this order Business Development Categories New Product & Service Categories Solution Provider Categories
6:00 pm Reception
7:00 pm Dinner
7:40 pm Awards presentations in this order Sales Distinction Categories Sales Individual Categories Sales Team Categories Sales Achievement Categories Customer Service & Contact Center Individual Categories Customer Service & Contact Center Team Categories Customer Service & Contact Center Achievement Categories Customer Service Success Categories Customer Service Department of the Year Categories, including the People’s Choice Stevie ® Awards for Favorite New Products
Presentation of the Grand Stevie ® Award trophies
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Learn more about the 2017 Final Judges.
Final Judging Committees
Final judging was conducted in late January to early February 2017 by members of seven specialized committees. Their average scores determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists. We thank all of the judges for their time, interest and insights. CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CUSTOMER SERVICE & CONTACT CENTER TEAM & ACHIEVEMENT FINAL JUDGING COMMITTEE FINAL JUDGING COMMITTEE CHAIR: CHAIR: Will O’Keeffe, Global Customer Support George Cleveland, VP of Channel Operations Acquia, Inc, Burlington Cricket Wireless Massachusetts, USA Atlanta, Georgia, USA
COMMITTEE: COMMITTEE: Teresa Allen, Owner/President, Common Sense Solutions Aditya Baswan, Senior Project Manager-Operational Excellence, Training & Consulting, Shreveport, Louisiana, USA Abu Dhabi Commercial Bank, Abu Dhabi, United Arab Emirates Lois Chianese, Principal, BenefitWallet Client Services, Conduent, Cynthia Carle, Core Team Lead, eMoney Advisor, LLC, New York, New York, USA Philadelphia, Pennsylvania, USA Nick Daines, VP Customer Care, WP Engine, Austin, Texas, USA Leighton Carroll, President, Quadgen, Johns Creek, Georgia, USA Gary Fewkes, Director, Customer Service and Call Center Operations, Dr. Andrea Graham, Engineer & Professor, Prosper, Texas, USA Traeger Wood Fired Grills, Salt Lake City, Utah, USA Peggy Heafey, Directo r–Intermediary Partner Care, Chris Luna, Director, Customer Advocacy, TCL North America, Marriott International, Inc., Omaha, Nebraska, USA Corona, California, USA Russell Leboff, Vice President Business Development, Partner, Emma Oberdieck, Consumer Experience Strategic Consultant, Education Solutions Services (ESS), Richmond, Virginia, USA Humana, Inc., Louisville, Kentucky, USA Jodie Monger, President & CEO, Customer Relationship Metrics, Sharon Roen, Assoc. Director of Call Centre Corporate Office, Sterling, Virginia, USA J2 Global Communications, Hollywood, California, USA BJ Winkler, Director of Customer Experience, WP Engine, Joshua Strahler, Support Center Manager, Network Alliance Inc., Austin, Texas, USA Richmond, Virginia, USA Jamie Zaffke, Customer Sales and Service Manager, Lori Sullivan, Owner, Process Infinity, LLC, Avon, Indiana, USA Alliance Laundry Systems, LLC, Ripon, Wisconsin, USA
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Congratulations to these Stevie Awards finalists and thank you to the Stevie Awards. We are honered to be nominated.
1 IVR or Web Service Solution - New
Award for Innovation in Customer Service 2 - Telecommunications Industries
3 Telesales Team of the Year
Final Judging Committees
CUSTOMER SERVICE DEPARTMENT & SUCCESS SALES ACHIEVEMENT & NEW PRODUCT/SERVICE FINAL JUDGING COMMITTEE FINAL JUDGING COMMITTEE CHAIR: CHAIR: Chuck Browne, Customer Care Operations Manager Kelly Waltrich, SVP of Marketing & Communications Vivint eMoney Advisor LLC Provo, Utah, USA Radnor, Pennsylvania, USA
COMMITTEE: COMMITTEE: Greg Allen, Insurance Agent , Farmers Insurance, Joe Gaeckle, Managing Principal, Lincoln Financial, West Jordan, Utah, USA Philadelphia, Pennsylvania, USA Sam Baddeley, Business Improvement Manager , Sundy Grubel, Senior Design Director, Design and Innovation from Kuoni Global Travel Services, London, United Kingdom Accenture Interactive, Atlanta, George, USA Rich Bradley, Chief Operating Officer , ath Power Consulting, Murat Kilinc, Corporate & Commercial Marketing Division Head, Orlando, Florida, USA QNB Finansbank, Istanbul, Turkey Blake Deakin, VP Client Services , SmartLinx Solutions LLC, Amine Kiwan, Customer Solution Support Supervisor, DHL Express, Edison, New Jersey, USA Beirut, Lebanon Jason Larsen, General Manager, Jason Lahita, President & Co-Founder, FiComm Partners, LLC, Clearwater Commercial Landscapes, Round Rock, Texas, USA Los Angeles, California, USA Connor MacArthur, CFO, Mission Belt, Lehi, Utah, USA Amy Leis, Financial Advisor, Janney Montgomery Scott LLC, Raj Motwane, SVP, Client Success & Operations, Mount Laurel, Pennsylvania, USA IANS Advisory & Consulting, Boston, Massachusetts, USA Catherine Molloy, Director, Auspac Business Advantage, Heather Nowak, Director, Nova Auditing Ltd, Maroochydore, Queensland, Australia Sittingbourne, Kent, United Kingdom Leslie Phillips, Senior Manager Internal Communications, GoDaddy, Vijay Ramchandran, Head of Services Customer Experience, Gilbert, Arizona, USA Citrix Systems, Fort Lauderdale, Florida, USA Christina Pitchford, Partner, Cassidy, Connor & Pitchford, LLC, Adam Ruri, Manager, Field Management Development Program, Philadelphia, Pennsylvania, USA Liberty Mutual Insurance, Orlando, Florida, USA Tara Sporrer, SVP, Marketing, Moxie (www.gomoxie.com), Joao Santanna, CRM Director, Oi, Rio de Janeiro, Brazil San Bruno, California, USA Paul Shiroma, Director, Training, First American, Joe Steuter, Director of Marketing, Peak Advisor Alliance, Santa Ana, California, USA Omaha, Nebraska, USA Ryan Smith, Senior Manager of Media, Houston Astros, Aniket Suru, Regulatory Programme Manager, HSBC, Katy, Texas, USA London, United Kingdom Beth Smith, Specialist, Delivery Operations, Kyle Van Pelt, Managing Director of Partnerships, Riskalyze, OpenAgile Centre for Learning, Boulder, Colorado, USA Atlanta, Georgia, USA Stephen Waltrich, Senior Vice President of Operations, Mill Creek Capital Advisers LLC, Conshohocken, Pennsylvania, USA
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Final Judging Committees
SALES INDIVIDUAL & BUSINESS DEVELOPMENT FINAL SALES TEAM & SALES DISTINCTION JUDGING COMMITTEE FINAL JUDGING COMMITTEE CHAIR: CHAIR: Stephen Gill, President Jeff Taylor, Co-Founder & Managing Partner Stephen Gill Associates, Aston on Trent Digital Risk Derbyshire, United Kingdom Maitland, Florida, USA
COMMITTEE: COMMITTEE: Mandarr Agshikar, General Manager & Business Excellence Ana Cruz, Mortgage Agent, L A Mortgage Team, Consultant, Ajhinkkya FZE, Dubai, United Arab Emirates Mortgage Intelligence, Burlington, Ontario, Canada David Bostock, Division Director, Integral UK Ltd., Simon Frewer, Global Director of Sales, CEB, Ashford, Kent, United Kingdom Washington, D.C., USA Pam Dunleavy, VP, Sales & Marketing, AIReS, Stanley Goodrich, Public Relations Manager, SYSPRO, Pittsburg, Pennsylvania, United States Costa Mesa, California, USA Heisha Freeman, EVP, Sales & Marketing, MoveCenter, JungAh Han, Executive, Sales Transformation Support, Organization Dallas, Texas, USA of Enterprise Services in Transformation & Operations, IBM Korea, Robert Gillespie, Executive Vice President, Seoul, Korea New York Community Bancorp, Cleveland, Ohio, USA Evelyn Hsia, Head of Sales Operations, WePay, Eric Louttit, Partner Digital Agency, Birst Group, Inc., Redwood City, California, USA New York, New York, USA Frank Maylett, CEO, RizePoint, Salt Lake City, Utah, USA Jason Mathias, Chief Operating Officer, Homesnap, Inc., Nic Strahl, Director of Marketing, New Developments, Citi Habitats, Washington, D.C., USA New York, New York, USA Scott McIntyre, Chief Instigato r– Owner, Infinite Green, Julie Taylor, Chief Consultant, Business Coaching 1-1 LLC, Minneapolis, Minnesota, USA Washington, D.C., USA Donald Pillai, Strategic Business Advisor, Robust Marketing, Cigdem Wondergem, Director Global Sales Operations, Pretoria, Gauteng, South Africa DHL Global Forwarding, Bonn, Germany Alec Stern, Owner, www.thehandycane.com, Waltham, Massachusetts, USA
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Final Judging Committees
SOLUTION PROVIDER FINAL JUDGING COMMITTEE CHAIR: Alaa Jamaleddine, Senior Back Office Advisor DHL Express Beirut, Lebanon
COMMITTEE: Salam Abdulhameed Al Ghoul, Business Managing Director, Medius Marketing Partners, Kuwait Tirupathi Anand, Strategy Advisor, Motivaluate Consulting & Training FZ LLC, Dubai, United Arab Emirates Ibrahim Ballout, Export Sales Manager, Plasti Lab S.A.R.L, Beirut, Lebanon Carmit DiAndrea, Director, Customer Contact Analytics, Charter Communications, Omaha, Nebraska, USA Allison Graham, Resiliency Ninja (Founder, Author), ElevateBiz, London, Ontario, Canada Jad Jamaleddine, Marketing Manager, JAMACO DMCC, Abu Dhabi, United Arab Emirates James Koons, Chief Privacy Officer, dotmailer, London, United Kingdom Mehmood Mansoori, Member of Executive Management and Head Marketing, Online Sales, IT, Customer Experience Management, HDFC ERGO General Insurance, Mumbai, India Karen McFadzen, Director, Vision Training Australia, Haberfield, New South Wales, Australia Dr. Ilker Met, Chief Enterprise Architecture and Chairman of the Board, Ziraat Teknoloji, Istanbul, Turkey Ibrahim Zoghbi, Finance Director, Pillar Invest, Beirut, Lebanon
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Learn more about this judging panel.
Preliminary Judges
The following professionals participated in preliminary-round judging of the 11th annual Stevie ® Awards for Sales & Customer Service from November 2016 to January 2017. Their average scores determined the Finalists in the sales awards, contact center awards, business development awards, and customer service awards categories. We thank them for their time, insights and interest.
Asburche Adalan, Business and Sales Development Mgr., Tara Griffin, Senior Solutions Consultant, Genesys, Flagler Beach, FL USA DHL Express US, Miami, FL USA Heidi Guzman, MBA, Consorcio Kairos, VILLAHERMOSA, Amit Kumar Agarwal, Sr Manager, FarePortal India Pvt. Ltd, Tabasco, Mexico Gurgaon, Haryana India Nabyl Hassain, Director of Telesales, DHL, Miami, FL USA Shelly Alder, Manager, Domestic Customer Service, J.R. Simplot Company, Mary Henson, Membership Care Coordinator, Boise, ID USA United States Equestrian Federation, Lexington, KY USA Scott Anschuetz, CEO, Visualize-Inc, Birmingham, MI USA Deepak Kumar, Hotkar Manager, Jasper Industries Private Limited, David Araujo, Direct Sales Supervisor, DHL Express São Paulo, Hyderabad, Telangana, India São Paulo, Brazil Lin Hui Kai, Deputy Manager, Cathay Life Insurance Co., Ltd., Benj Arriola, SEO Director, Myers Media Group, San Diego, NC USA Taipei, Taiwan Bilal Asci, Customer Value Group Manager, n11.com, Istanbul, Turkey Adam Ihrig, Business Analyst, JPMorgan Chase, Heathrow, FL USA Ronald Joseph, Avecilla Process Auditor, Globe Telecom, Linden Ingram, EVP Sales, Imparta Inc, Austin, TX USA Manila, Philippines Joann Kay, Customer Care Director, GraduationSource, Stuart Bankey, Manager, Community Management Rackspace, Port Chester, NY USA San Antonio, TX USA Umut Kececioglu, Mobile Services Manager, Yapi Kredi Bankacilik Üssü, Mike Bare, CEO, BARE International, Washington DC USA Kocaeli, Turkey Nick Broadbent, VP Global Support, DataCore Software, Tony Keesee, Director of Customer Care, VPay, Richardson, TX USA Reading, United Kingdom Joshua Kelley, Supervisor, Leadership Operations Training, MTM, Inc., Randi Busse, President, Workforce Development Group, Inc., West St Paul, MN USA Massapequa Park, NY USA Kathy Leckey, Vice President of Marketing, SomethingNew, Pembe Candaner, Founder, President, JobzMall, Tustin, CA USA New York, NY USA Lucia Caron, Manager, Customer Support, Verint Systems Inc., Sandra Lynch, Account Manager, John Hancock, Boston, MA USA Herndon, VA USA David Madacsi, Senior Technical Customer Support Engineer, GrassValley, Beth Castro, AV P– Commercial Enablement, AT&T, Houston, TX USA Lakewood, CO USA Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamilnadu, India Wessam Massoud, Programme Delivery Manager, Brian Correia, Director, Sales & Client Services, Solstice Dental & Vision, Abu Dhabi Systems & Information Center (ADSIC), Plantation, FL USA Abu Dhabi, United Arab Emirates Marc Cowan, Fellow at the Institute of Supply Chain Management, Rowena Maxwell, Senior Manager, Accenture, London, United Kingdom Dolphin International, United Kingdom Judy Mod, Founder, CEO, Chief Adoption Officer, RevenueSphere, Emilia D’Anzica, VP, Customer Engagement, WalkMe, Atlanta, GA USA San Francisco, CA USA Anni Mollett, SVP, Senior Credit Products Manager, Bank of America, Robyn Davis, Trade Show Strategy Specialist, When I Need Help, Merrill Lynch, Dallas,TX USA Columbia, SC USA Thomas Moor, Global Director, Strategy and Planning, Luis Deza, General Manager, Canto Rodado Consulting, Sartomer (a business unit of Arkema), Exton, PA USA Miraflores, Lima, Peru Ann Moreth, Sr. Customer Service Engagement Manager, Sheryl Dobson, Director of Customer Support, J2 Global Cloud Services, UPMC Health Plan, Pittsburgh, PA USA Ottawa, ON Canada Jason Morris, Director of Operations, SRS|Acquiom LLC, Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, NJ USA Denver, CO USA Eve Dumovich, Publisher, Snowline Publishing, Ashford, WA USA Rajendran Nair, VP, Marketing, Rootstock Software, Fremont,CA USA Caroline Edwards, Consumer Information Centers Product Manager, Tracy Neiser, Customer Service Manager, Active Exhaust Corp., Blue Cross/Blue Shield of Tennessee, Chattanooga, TN USA Toronto, ON Canada Andrew J. “Flip” Filipowski, Executive Chairman & CEO, Ken Overly, Vice President, Operations, EFG Companies, Dallas, TX USA SilkRoad Technology, Winston, Salem NC USA Kadir Mustafa Ozturk Executive Vice President/ADC & Digital Banking Shannon Gregg, Director, Sales Operations, TeleTracking, Solution Projects, Intertech Bilgi Islem ve Pazarlama Ticaret A.S., Pittsburgh, PA USA Istanbul, Sisli, Turkey
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Preliminary Judges
Leticia Padilla, Corporate Recognition and Citizenship, Concentrix, Will Tarrant, Managing Partner, Service Metrics Group, Plano, TX USA Fremont, CA USA Asli Tas Kayabas, Psychologist, Trainer, Founding Partner, Lou Reinemann, Director, Customer Care, SmartBear Software, Awards Consultant, Kuzey Academy, Istanbul, Turkey Somerville, MA USA Özge Tekalp, Director, Türk Ekonomi Bankasi A.S, Istanbul, Turkey RJ Riemer, VP Support Operations, VIZIO, Inc., Dakota Dunes, SD USA Julie Thomas, President & CEO, ValueSelling Associates, Toni Roberts, VP, Customer Service & Operations, Rancho Santa Fe, CA USA Delta Dental of Michigan, Ohio & Indiana, Farmington Hills, MI USA Kelly Thomas, Assistant Vice President, Transfer Agent, Vicki Rollins, Sales Operations & Marketing Professiona, OppenheimerFunds, Inc., Centennial, CO USA Glenaden Homes, Inc., Toronto, ON, Canada Irem Tuzunalper, Founder & CEO, EXTRA Loyalty Solutions Co., Sharon Rudd, Organisational Development & Sales Consultant, TNT, Istanbul, Turkey Mascot, NSW, Australia Lori Van Dyke, Manager, Customer Care, Access One Inc, Stu Schlackman, Owner, Competitive Excellence, Richardson, TX USA Chicago, IL USA Paula Seeger, Library Technician 2, University of Oregon Libraries, Chris Vasan, Communcations Lead, Cisco Systems, Inc., Eugene, OR USA Raleigh Triangle Park, NC USA Randy Selleck, Sr. Director, Call Center Operations, Assurant Solutions, Madalina Vilau, Managing Director, Expo Media, Bucharest, Romania Atlanta, GA USA Sunil Wadhwa, VP– Customer Success, Druva, Sunnyvale, CA USA Bill Shelton, Senior Vice President, USHEALTH Advisors, Charles White, Principal Administrator, Grapevine, TX USA International relations officer (retired), Melda Sofuoglu, Channel Experience & Operations Development Manager, European Commission, Brussels, Belgium Call Center Operations & Experience & Development, Istanbul, Turkey Nicolette Wuring, Managing Director, Customer Management Services, Andrzej Szczepaniak, Deputy Director, Central Settlement Services Bank, Amstelveen, Netherlands Zachodni WBK S.A., Poznan, PA Poland
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ڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟ ڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟڟ See more information about the 2017 Stevie Award Winners 2017 Winners SALES INDIVIDUAL CATEGORIES Sales Director of the Year GOLD STEVIE WINNER: Senior Sales Executive of the Year Vivint Smart Home, Provo, UT USA: GOLD STEVIE WINNER: Tim Jooste, Sales Director Aflac, Columbus, GA USA: SILVER STEVIE WINNERS: Andy Glaub, Senior Vice President; Director of Sales Lennox Industries, Richardson, TX USA: SILVER STEVIE WINNERS: Angela Chapoy, Regional Director Concentrix, Fremont, CA USA: Sales Partnerships, Broomfield, CO USA: Rick Rosso, Senior Vice President of Sales and Brian Duxbury, Sales Director Account Management VMware, Palo Alto, CA USA: Creative Lodging Solutions, Lexington, KY USA: Mike Blanchette, Senior Director of Global Cindy Rudovich, CSO Field Enablement BRONZE STEVIE WINNERS: BRONZE STEVIE WINNERS: FIS Global, New York City, NY USA: DHL Express, Mexico City, Mexico: Sona Jepsen, Global Head of Sales Enablement Saúl González Rivera, Sales Director, Field, North MX Sales Partnerships, Broomfield, CO USA: DHL Express, Mexico City, Mexico: Fred Kessler, Founder and Chief Sales Officer Eduardo Ramírez Portillo, National Sales Director Worldwide Sales Executive of the Year iHeartMedia, Inc., New York, NY USA: Shawn Winters, VP, Inside Sales Team GOLD STEVIE WINNER: Berry Plastics. Evansville, IN USA: Sales Manager of the Year Tracey York, Vice President of Global Talent Management GOLD STEVIE WINNER: National Sales Executive of the Year Infinity, Cedar Rapids, IA USA: Matt Rouhan, Director of Sales Agency GOLD STEVIE WINNER: SILVER STEVIE WINNERS: Creative Lodging Solutions, Lexington, KY USA: DHL Express U.S., Franklin Park, IL USA: Beth Magnin, National Director of Sales Paula Collins, Head of Sales for New England SILVER STEVIE WINNERS: DHL Express U.S., Franklin Park, IL USA: Creative Lodging Solutions, Lexington, KY USA: Firehiwot Abebe, Area Sales Manager Kim Borozan, Senior Director of National Sales Vivint Smart Home, Provo, UT USA: Market Track, Chicago, IL USA: Daniel Biddulph, Sales Manager Justin Hartanov, Executive Vice President, BRONZE STEVIE WINNERS: Asia Development DHL Express, Lagos, Nigeria: BRONZE STEVIE WINNERS: Olaniran Fafowora, DHL Express Nigeria Country Berry Plastics. Evansville, IN USA: Commercial Manager Mark Siebert, VP of Commercial iHeartMedia, Inc., New York, NY USA: Creative Lodging Solutions, Lexington, KY USA: Marcus Cash, Manager, National Media Consultant April Chaney, Director of National Sales Sales Partnerships, Broomfield, CO USA: DHL Express, Mexico City, Mexico: Ryan Steiner, Sales Manager Alfredo García Ita, National Sales Executive iHeartMedia, Inc., New York, NY USA: William Criswell, Inside Sales Executive Wyndham Vacation Ownership, Orlando, FL USA: Brendon Buirski, Vice President,
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SALES INDIVIDUAL CATEGORIES —Continued Sales Training or Education Leader of the Year— All Other Industries Sales Operations Professional of the Year GOLD STEVIE WINNER: GOLD STEVIE WINNER: Symantec Ltd, Dublin, Ireland: j2 Global, Inc., Woburn, MA USA: Darren Doheny, Learning Consultant Seamas Egan, Associate Director, Campaigner SILVER STEVIE WINNERS: Email Marketing Lennox Industries, Richardson, TX USA: SILVER STEVIE WINNERS: Jose De La Portilla, Technical Training Manager FieldEdge, Fort Myers, FL USA: Vivint Smart Home, Provo, UT USA: Marc Werthmoeller, Director of Sales Operations Adam Webb, Manager of Sales VMware, Palo Alto, CA USA: VMware: BRONZE STEVIE WINNERS: Roger Parrish, Director of Content Strategy and Dun & Bradstreet, Malibu, CA USA: Sales Methodology Amber Colley, Vice President Coaching and Performance BRONZE STEVIE WINNERS: at Dun & Bradstreet in the Emerging Businesses Dun & Bradstreet, Malibu, CA USA: iHeartMedia, Inc., New York, NY USA: Don Berkman, Senior Vice President for Sales Operations Melanie Eakin, Director of Organizational Effectiveness and Training, Dun & Bradstreet Emerging Businesses The Horton Group, Chicago, IL USA: Lennox Industries, Richardson, TX USA: Jay Fortuna, Director of Sales Training & Development Reed Smetters, Texas Zone Manager VMware, Palo Alto, CA USA: Sales Training or Education Leader of the Year— Roger Parrish, Director of Content Strategy and Business Services Sales Methodology GOLD STEVIE WINNER: Sales Representative of the Year—Services Industries Sandler Training, Kansas City, MO USA: GOLD STEVIE WINNER: Dan Stalp, President ListenTrust, Portland, ME USA: SILVER STEVIE WINNERS: Carlos Ortega, Sales Agent NCR Corporation, Duluth, GA USA: SILVER STEVIE WINNER: Julie Betts, Strategic Global Learning Business Partner Sales Partnerships, Broomfield, CO USA: Sales Partnerships, Broomfield, CO USA: David Ricks, Sales Representative Jeff Valentine, Training Director BRONZE STEVIE WINNERS: Selling Energy, Burlingame, CA USA: Elite Wealth Group, San Jose, CA USA: Mark Jewell, Co-founder and President Liru (Jenny) Chang, Vice President BRONZE STEVIE WINNERS: Wyndham Vacation Ownership, Orlando, FL USA: Ali Thiab, Amman, Jordan: Jason Page, In-House Salesperson Ali Thiab, Sales Facilitator, Coach and Mentor Auspac Business Advantage, Buderim, QLD, Australia: Sales Representative of the Year—Technology Industries Catheriine Molloy, Managing Director GOLD STEVIE WINNER: ServiceNow, Santa Clara, CA USA: Vivint Smart Home, Provo, UT USA: Chad Oram Giles Giddings, Sales Enablement Manager
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SALES INDIVIDUAL CATEGORIES —Continued SALES TEAM CATEGORIES Sales Representative of the Year—All Other Industries Global Sales Team of the Year GOLD STEVIE WINNER: GOLD STEVIE WINNER: DHL Express U.S., Franklin Park, IL USA: Sterling Talent Solutions, New York, NY USA: Ryan Doherty, Senior Manager of International Sales Sterling Talent Solutions Global Sales Team SILVER STEVIE WINNERS: SILVER STEVIE WINNER: DHL Express U.S., Franklin Park, IL USA: VMware, Palo Alto, CA USA: Andrew Corbett, National Account Manager VMware Global Sales Team DHL Express U.S., Franklin Park, IL USA: BRONZE STEVIE WINNER: John Leightner, National Account Manager Berry Plastics. Evansville, IN USA: DHL Express U.S., Franklin Park, IL USA: Berry Plastics Global Sales Team Heather Beeler, Senior Tactical Account Executive DHL Express U.S., Franklin Park, IL USA: National Sales Team of the Year—Business Services, Todd Shook, National Account Manager Diversified Services, Financial Services & Insurance DHL Express U.S., Franklin Park, IL USA: GOLD STEVIE WINNERS: Isela Alcocer, International Account Manager Alder Holdings LLC, Orem, UT USA: DHL Express U.S., Franklin Park, IL USA: Alders National Sales Team Andrew Spicer, Telesales Account Manager USHEALTH Advisors, LLC, Haslet, TX USA BRONZE STEVIE WINNERS: BRONZE STEVIE WINNERS: DHL Express U.S., Franklin Park, IL USA: Market Track, Chicago, IL USA: Zach Cogswell, Sales Representative Market Track’s National Sales Team Enjoys Best Year Ever DHL Express U.S., Franklin Park, IL USA: Reliance Capital Asset Management Ltd., Mumbai, Brandon Kennedy, Sales Executive Maharashtra, India: Reliance Nippon Life Asset DHL Express U.S., Franklin Park, IL USA: Management — National Sales Team Nate Hardy, National Account Manager National Sales Team of the Year—All Other Industries DHL Express U.S., Franklin Park, IL USA: Lie Han, Major Account Executive GOLD STEVIE WINNER: DHL Express, Mexico City, Mexico: iHeartMedia, Inc., New York, NY USA: Tracy Stephanie García Guadarrama, iHeartMedia Inside Sales Major Account Executive — Field Sales SILVER STEVIE WINNER: DHL Express, Mexico City, Mexico: Camp Bow Wow, Broomfield, CO USA: Maricela Vargas Hernández, Telesales Executive Camp Bow Wow’s Franchise Sales Team iHeartMedia, Inc., New York, NY USA: Creative Lodging Solutions, Lexington, KY USA Jeffrey Croy, National Sales Consultant SoftPro, Raleigh, NC USA BRONZE STEVIE WINNER: Adobe Systems Incorporated, San Jose, CA USA Berry Plastics. Evansville, IN USA Comprehend, Redwood City, CA USA Willert Home Products, St. Louis, MO USA
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SALES TEAM CATEGORIES —Continued Online Sales Team of the Year GOLD STEVIE WINNER: Government Sales Team of the Year Lennox Industries, Richardson, TX USA GOLD STEVIE WINNER: SILVER STEVIE WINNER: Carahsoft Technology Corp., Reston, VA USA Comcast, Philadelphia, PA USA: SILVER STEVIE WINNER: Comcast’s Digital Center of Excellence DHL Express U.S., Franklin Park, IL USA BRONZE STEVIE WINNERS: Field Sales Team of the Year GoDaddy, Scottsdale, AZ USA Sharegate, Montreal, QC, Canada GOLD STEVIE WINNER: Sales Partnerships, Broomfield, CO USA Sales Support Team of the Year—Computer Services SILVER STEVIE WINNERS: GOLD STEVIE WINNER: Alder Holdings LLC, Orem, UT USA IBM, Armonk, NY USA: Vivint Smart Home, Provo, UT USA Driving Excellence in IBM Business Partner BRONZE STEVIE WINNER: On-Boarding Experience Comprehend, Redwood City, CA USA SILVER STEVIE WINNERS IBM, Armonk, NY USA: Telesales Team of the Year Agile 24: Promoting Innovation and New Ways of Working GOLD STEVIE WINNER: in support of IBM Sellers Revana, a TeleTech Company, Gilbert, AZ USA IBM, Armonk, NY USA: Creating Innovative Collateral to Change the Client SILVER STEVIE WINNERS: Experience — IBM Proposal Centre of Competence ClearVision Optical Company, Hauppauge, NY USA: IBM, Armonk, NY USA: ClearVision Optical’s Team Outreach IBM Guadalajara COE — Pursuing Excellence in AR DHL Express U.S., Franklin Park, IL USA: IBM, Armonk, NY USA: DHL Express U.S. Direct Channel Sales IBM Japan Sales Support Team of the Year— Infinity, Cedar Rapids, IA USA: Smarter Proposal Infinity’s HiPo Sales Team IBM, Armonk, NY USA: BRONZE STEVIE WINNERS: IBM JPN Tokyo/Nagoya/Osaka: Advanced Proposal Beyond Codes Inc., Simi Valley, CA USA: Support for Cognitive Era Beyond Codes Smart Calling Team IBM, Armonk, NY USA: KT, Seoul, South Korea Quality of Firm Order Validation, Speed of Execution BRONZE STEVIE WINNERS: IBM, Armonk, NY USA: IBM Japan: Smarter Sales Support Using Watson Technology: Cognitive Sales Concierge (CSC) IBM, Armonk, NY USA: Operational Excellence in IBM Centers (OpEC)
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SALES TEAM CATEGORIES —Continued Virtual Technology Sales Enablement and Pre-sales Team of the Year Sales Support Team of the Year—All Other Industries GOLD STEVIE WINNER: GOLD STEVIE WINNER: Cisco Systems, Inc. San Jose, CA USA: DHL Global Forwarding, Miami, FL USA: Cisco Global Virtual Engineering (GVE) Organization DHL Global Forwarding U.S. Sales Support Team SILVER STEVIE WINNERS: is on fire! GMC Software, Appenzell, Switzerland SILVER STEVIE WINNERS: GuideWell Connect, Jacksonville, FL USA: DHL Express U.S., Franklin Park, IL USA: Clear the Way to Checkout for Customers DHL US Sales Support Team Zebra Technologies, Lincolnshire, IL USA Mondelez International Turkey, Kocaeli, Turkey: BRONZE STEVIE WINNER: Mondelez International Turkey — Sales Audit System Generated Growth By Increasing In-store ServiceNow, Santa Clara, CA USA: Execution Performance ServiceNow Sales Enablement BRONZE STEVIE WINNERS: Sales Management Team of the Year DHL Express, Lagos, Nigeria: GOLD STEVIE WINNER: DHL Express NG Credit Team iHeartMedia, Inc., New York, NY USA: Family Heritage Life Insurance Company of America, iHeartMedia Inside Sales Management Team Broadview Heights, OH USA: Family Heritage Life Sales Support Team SILVER STEVIE WINNER: GuideWell Connect, Jacksonville, FL USA: Adobe Systems Inc., San Jose, CA USA Making the Grade BRONZE STEVIE WINNERS: iHeartMedia, Inc., New York, NY USA: Berry Plastics. Evansville, IN USA iHeartMedia Inside Sales InstaBoost Media, Tustin, CA USA Kobie Marketing, St. Petersburg, FL USA: Market Track, Chicago, IL USA Kobie’s Creative (and Unsung) Heroes Marriott Vacations Worldwide, Orlando, FL USA: Marriott Vacation Club’s Sales Operations Team — SALES ACHIEVEMENT CATEGORIES the Catalyst for a thriving Sales Force! Sales Turnaround of the Year Sales Operations Team of the Year GOLD STEVIE WINNER: GOLD STEVIE WINNER: InfinityQS International, Inc., Fairfax, VA USA Vivint Smart Home, Provo, UT USA SILVER STEVIE WINNER: SILVER STEVIE WINNERS Comprehend, Redwood City, CA USA Berry Plastics. Evansville, IN USA BRONZE STEVIE WINNERS: Sales Partnerships, Broomfield, CO USA C. Mae Design LLC, Burlington, WI USA BRONZE STEVIE WINNERS: GuideWell Connect, Jacksonville, FL USA Comprehend, Redwood City, CA USA IBM, Armonk, NY USA: GuideWell Connect, Jacksonville, FL USA IBM Sales Renaissance: SaaS Execution Marriott Vacations Worldwide, Orlando, FL USA VMware, Palo Alto, CA USA
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SALES ACHIEVEMENT CATEGORIES —Continued BRONZE STEVIE WINNERS: GuideWell Connect, Jacksonville, FL USA: Sales Growth Achievement of the Year—Business Services Superior Results Achieved Not Insanity GOLD STEVIE WINNER: Sales Partnerships, Broomfield, CO USA: Diva Works Pty Ltd, Sydney, Australia: Sales Partnerships Technology Drives Revenue Diva Works Epic Revenue Growth! SalesStaff LLC, Houston, TX USA: SILVER STEVIE WINNER: SalesStaff Leads the Demand Generation Industry with Forward-Thinking Sales Technology Innovations Revana, a TeleTech Company, Gilbert, AZ USA: Driving Outrageous Business Growth for Google Best Use of Technology in Sales— BRONZE STEVIE WINNER: Computer Services & Software j2 Global, Inc., Woburn, MA USA: GOLD STEVIE WINNER: Campaigner Email Marketing Sales Team IBM, Armonk, NY USA: Sales Growth Achievement of the Year—All Other Industries IBM Implementation of Sales Tracker — a comprehensive view of seller achievement and potential earnings GOLD STEVIE WINNER: BRONZE STEVIE WINNERS: SV, Phoenix, AZ USA: Smoking Vapor — Sales Growth of +400% from Bloomfire, Austin, TX USA: Contrarian Ideas How Lionbridge Doubled Their User Adoption Using Bloomfire for Sales Enablement SILVER STEVIE WINNERS: VMware, Palo Alto, CA USA: Adobe Systems Incorporated, San Jose, CA USA: VMware’s Implementation of VMstart Strategic Accounts Delivers Exceptional Results Sharegate, Montreal, QC, Canada: Best Use of Technology in Sales—All Other Industries Another Insane Year for Sharegate GOLD STEVIE WINNER: BRONZE STEVIE WINNES: iHeartMedia, Inc., New York, NY USA: Automic, Bellevue, WA USA: Automic Software Achieves iHeartMedia Inside Sales Record Sales Growth & Revenues in FY16 SILVER STEVIE WINNERS: SoftPro, Raleigh, NC USA: SoftPro Sales Team Exceeds Festival Walk, Hong Kong: Growth Expectations Festival Walk “U Card App” Campaign USHEALTH Advisors, LLC, Haslet, TX USA: Lennox Industries, Richardson, TX USA: USHEALTH Advisors, L.L.C. Continues its Remarkable Increasing Productivity through Dynamic Console Insights Sales Growth BRONZE STEVIE WINNERS: VMware, Palo Alto, CA USA: VMware’s Sales Growth Broadview Networks, Rye Brook, NY USA: ZoomInfo, Waltham, MA USA: How ZoomInfo Changed Its Broadview’s OfficeSuite® Readiness Tool Sales Structure & Fueled Revenue Growth DHL Express Sub Saharan Africa, Cape Town, South Africa: Best Use of Technology in Sales—Business Services, Launch of the Global Call Planning Tool in SSA Financial Services & Insurance Festival Walk, Hong Kong: “Secret Code Gift Surprises” at Festival Walk GOLD STEVIE WINNERS: Mondelez International Turkey, Kocaeli, Turkey: Mercer Consumer, Des Moines, IA USA: Service-to-Sales Sales Audit System Generated Growth By Increasing WePay Inc, Redwood City, CA USA: Leveraging Cutting Instore Execution Performance Edge Technology to set Sales up for Success Wyndham Vacation Ownership, Orlando, FL USA: SILVER STEVIE WINNER: Wyndham Vacation Ownership Sales Recordings System GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success — Prior Planning Prevents Poor Performance
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SALES ACHIEVEMENT CATEGORIES —Continued PresenceLearning, San Francisco, CA USA: PresenceLearning’s “Success for Every Learner: Demand Generation Program of the Year From At-Risk to Successful” Webinar Series GOLD STEVIE WINNER: Sharegate, Montreal, QC, Canada: Sharegate: Started From The Bottom Now We’re Here Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales Sales Process of the Year SILVER STEVIE WINNER: GOLD STEVIE WINNER: Beyond Codes Inc., Simi Valley, CA USA: UNOX, S.p.A, Cadoneghe Padova, Italy: Integrated Demand Generation for Named Accounts How UNOX Reinvents the Sales Process BRONZE STEVIE WINNERS: SILVER STEVIE WINNER: Comprehend, Redwood City, CA USA GuideWell Connect, Jacksonville, FL USA: SalesStaff LLC, Houston, TX USA: Data and Tech Innovations Superior Results Achieved Not Insanity + Customer Experience = Demand Gen Success BRONZE STEVIE WINNERS: WePay Inc, Redwood City, CA USA: Demand Gen Berry Plastics. Evansville, IN USA Turnaround — From Nothing to Finely Tuned Machine GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success — Outbound Marketing Program of the Year Prior Planning Prevents Poor Performance GOLD STEVIE WINNER: Lennox Industries, Richardson, TX USA GuideWell Connect, Jacksonville, FL USA: Sales Training or Coaching Program of the Year— Your Change Can Make a Change Business Services & Insurance SILVER STEVIE WINNER: GOLD STEVIE WINNER: QNB Finansbank, Istanbul, Turkey Richardson, Philadelphia, PA USA: BRONZE STEVIE WINNERS: Cargill Sales Effectiveness Initiative Makes Valuable Impact Lennox Industries, Richardson, TX USA SILVER STEVIE WINNER: Mercer Consumer, Des Moines, IA USA: Imparta Inc., Austin, TX USA FRA Travel AssistPlus Creative Test BRONZE STEVIE WINNERS: Inbound Marketing Program of the Year Forrest Performance Group and The Pacific Institute, GOLD STEVIE WINNER: Fort Worth, TX USA: The Selling Mindset Program Festival Walk, Hong Kong: GuideWell Connect, Jacksonville, FL USA: “Christmas Secret Garden” at Festival Walk Shooting for the Stars SILVER STEVIE WINNER: Invenio Solutions, Austin, TX USA: Invenio Solutions’ Quick-to-Market Sales Training is Second to None Festival Walk, Hong Kong: Festival Walk “U Card App” Campaign SalesHood and Barry Rhein & Associates, Los Gatos, CA USA: SalesHood Improves Time to Mercer Consumer, Des Moines, IA USA: First Deal by 70% for Telogis NEA HIP Care Plus Avatar UniFirst Corporation, Wilmington, MA USA: WePay Inc, Redwood City, CA USA: UniFirst’s Phone Skills Initiative Transforms an A Highly Targeted Inbound Program is Born HR Interview Service into a Rewarding Coaching Tool BRONZE STEVIE WINNER: UniFirst Corporation, Wilmington, MA USA: Festival Walk, Hong Kong: UniFirst’s Train-the-Trainer Approach Improves “Secret Code Gift Surprises” at Festival Walk CustomerRetention Results Mercer Consumer, Des Moines, IA USA: Velocity Advisory Group, Philadelphia, PA USA: IEEE Website Redesign Sales reps outperform their peer group after participating in an elite, training & coaching hybrid program
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SALES ACHIEVEMENT CATEGORIES —Continued Award for Innovation in Sales—Business Services & Financial Services Sales Training or Coaching Program of the Year— GOLD STEVIE WINNER: All Other Industries UNOX, S.p.A, Cadoneghe Padova, Italy: GOLD STEVIE WINNER: UNOX Brings the Creativity of Chefs into the Sales Field The Horton Group, Chicago, IL USA: SILVER STEVIE WINNER: Horton University Journey to Validation WePay Inc, Redwood City, CA USA: SILVER STEVIE WINNERS: A Culture of Learning Drives Results Deutsche Post DHL Group (DPDHL), Bonn, Germany: BRONZE STEVIE WINNERS: From “good to great”: DHL CSI takes its sales training and Imparta Inc., Austin, TX USA: Imparta: Innovation in Sales coaching program to the next level Imparta Inc., Austin, TX USA: iHeartMedia, Inc., New York, NY USA: Imparta’s Virtual Sales Academy: Innovation in Sales iHeartMedia Inside Sales SomethingNew, LLC., Madison, CT USA: Migros, Istanbul, Turkey: When Your Company Name Is SomethingNew, You Better Macro Store Managers Development Program Be Innovative! BRONZE STEVIE WINNERS: DHL Global Forwarding, Bonn, Germany: Award for Innovation in Sales—Hospitality and Leisure & CIF (Certified International Forwarder) Sales World Cup Real Estate Lennox Industries, Richardson, TX USA GOLD STEVIE WINNER: Marriott Vacations Worldwide, Orlando, FL USA: Wyndham Vacation Ownership, Orlando, FL USA: Marriott Vacation Club — Vacation Dreams Start Here — Robert Peck, Quality Assurance Manager Training for the Real World SILVER STEVIE WINNERS: Marriott Vacations Worldwide, Orlando, FL USA: Festival Walk, Hong Kong: The Talent Experience Center at Marriott Vacation Club Festival Walk “Disney Tsum Tsum Walk N’ Roll Festival” SAP, Newtown Square, PA USA: SAP’s GCO University: Festival Walk, Hong Kong: Accelerating success in the Digital Age Festival Walk “U Card App” Campaign Symantec Ltd, Dublin, Ireland: Customer Psychology — Marriott Vacations Worldwide, Orlando, FL USA: The Sales & Retention Behavioral Program Marriott Vacation Club — Sales Center Technology Application — Wow, the Power of You! Sales Meeting of the Year Sundance Vacations, Wilkes-Barre, PA USA: GOLD STEVIE WINNER: Sundance Vacations Premier Weeks Program Toshiba America Business Solutions., Irvine, CA USA: BRONZE STEVIE WINNERS: Toshiba’s LEAD 2016 Festival Walk, Hong Kong: SILVER STEVIE WINNER: “Secret Code Gift Surprises” at Festival Walk WePay Inc, Redwood City, CA USA: Festival Walk, Hong Kong: Highly Motivating Inaugural Sales Meeting BATMAN v SUPERMAN: Dawn Of Justice x Festival Walk BRONZE STEVIE WINNERS: Marriott Vacations Worldwide, Orlando, FL USA: NCR Corporation, Duluth, GA USA: Marriott Vacation Club — Interactive Purchase All-in at the 2016 NCR Sales Kick-Off Proposal-Digitally Presenting the Numbers Vivint Smart Home, Provo, UT USA: Vivint Con — Epic Sales Meeting
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SALES ACHIEVEMENT CATEGORIES —Continued BRONZE STEVIE WINNERS: GuideWell Connect, Jacksonville, FL USA: Award for Innovation in Sales—All Other Industries Superior Results Achieved Not Insanity GOLD STEVIE WINNER: GuideWell Connect, Jacksonville, FL USA: iHeartMedia, Inc., New York, NY USA: We Can Only Go Up from Here iHeartMedia Inside Sales Sales Distinction of the Year—Industrial & Manufacturing BRONZE STEVIE WINNERS: GOLD STEVIE WINNER: Inci Akü GS Yuasa, Manisa, Turkey: Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales UNOX, S.p.A, Cadoneghe Padova, Italy: UNOX Leverages Lean Manufacturing Process into Sales VMware, Palo Alto, CA USA: Mike Blanchette, Senior Director of Global Field Enablement Sales Distinction of the Year—Services Industries ZoomInfo, Waltham, MA USA: How ZoomInfo’s ReachOut GOLD STEVIE WINNER: Helps Increase Sales Efficiency WePay Inc, Redwood City, CA USA: Major Accomplishments to Position WePay for Scale SALES DISTINCTION CATEGORIES SILVER STEVIE WINNER: j2 Global, Inc., Woburn, MA USA: Sales Distinction of the Year—Computer Software Campaigner Email Marketing Sales Team GOLD STEVIE WINNER: BRONZE STEVIE WINNER: SAP, Newtown Square, PA USA: CAC 2000 Ltd., Kingston, Jamaica: CAC 2000 Ltd. Improved Account Planning Leads to Great Success Distinguishes Itself by Winning Jamaica’s ‘Braco’ Project SILVER STEVIE WINNERS: Sales Distinction of the Year—All Other Industries SoftPro, Raleigh, NC USA: SoftPro Makes a Powerful Statement as it Exceeds 2016 Sales Goals GOLD STEVIE WINNER: ZoomInfo, Waltham, MA USA: How ZoomInfo Increased Migros, Istanbul, Turkey: Adoption for FormComplete Macro Store Managers Development Program Sales Distinction of the Year—Distribution & Transportation GOLD STEVIE WINNER: CUSTOMER SERVICE & CONTACT CENTER DHL Express, Beirut, Lebanon: INDIVIDUAL CATEGORIES DHL Express 24/7 Service Point Front-Line Customer Service Professional of the Year— BRONZE STEVIE WINNER: Financial Services Industries Deutsche Post DHL Group (DPDHL), Bonn, Germany: DHL and Japanese transportation customer GOLD STEVIE WINNER: jointly create value eMoney Advisor, LLC, Radnor, PA USA: Gabriella Borkowski, Client Success Specialist Sales Distinction of the Year—Healthcare, Pharmaceuticals, SILVER STEVIE WINNER: and Related Industries CSA Travel Protection, San Diego, CA USA: GOLD STEVIE WINNER: Dan Castle, Senior Customer Service Representative GuideWell Connect, Jacksonville, FL USA: BRONZE STEVIE WINNER: GuideWell Connect Maximizes MOR to get M.O.R.E eMoney Advisor, LLC, Radnor, PA USA: SILVER STEVIE WINNER: Sharon (Jenny) Kaufman, Client Support Specialist GuideWell Connect, Jacksonville, FL USA: 5 P’s of Success — Prior Planning Prevents Poor Performance
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CUSTOMER SERVICE & CONTACT CENTER Front-Line Customer Service Professional of the Year— All Other Industries—More than 2,500 Employees INDIVIDUAL CATEGORIES —Continued GOLD STEVIE WINNER: Front-Line Customer Service Professional of the Year— Dow Jones & Co., New York, NY USA: Oswaldo Urgiles, Other Service Industries Team Leader, Customer Experience & Engagement GOLD STEVIE WINNER: SILVER STEVIE WINNERS DHL Express, Guatemala, Guatemala: Maria de los Angeles Delta Air Lines, Atlanta, GA USA: Callejas, Customer Service Representative Amy Olson, Groups Specialist SILVER STEVIE WINNER: Delta Air Lines, Atlanta, GA USA: Concentrix, AN/Z, South Yarra, VIC, Australia: Bonnie Horn, Premium Sales and Service Specialist Kelly Nathan, Acting Team Lead Delta Air Lines, Atlanta, GA USA: BRONZE STEVIE WINNERS: Robert Rector, ATL RES Lead Cyberscout (formerly IDT911), Scottsdale, AZ USA: Delta Air Lines, Atlanta, GA USA: Sharlene Miles, Fraud Investigator Judy Thompson, SkyMiles Sales and Service Specialist Response, Lindon, UT USA: BRONZE STEVIE WINNERS: Shanna Walton, Front-Line Customer Support Manager Delta Air Lines, Atlanta, GA USA: Kelly Handley, Premium Sales and Service Specialist Front-Line Customer Service Professional of the Year— Delta Air Lines, Atlanta, GA USA: Technology Industries Lorraine Glasgow, SkyMiles Sales and Service Specialist GOLD STEVIE WINNER: Delta Air Lines, Atlanta, GA USA: Network Alliance, Reston, VA USA: Oulimata Gueye, Customer Experience Supervisor French Corey Orr, Help Desk Analyst Delta Air Lines, Inc. Atlanta, GA USA: SILVER STEVIE WINNERS: Kelli Fracassi, Lead Frontline Agent, Sales Support Team Neverware, New York, NY USA: Delta Air Lines, Inc. Atlanta, GA USA: Renee King-Seaman, Abram Morgan, NYC Specialist Delta Cargo Customer Service Professional Telogis, Inc. Aliso Viejo, CA USA: Back-Office Customer Service Professional of the Year— Eric Peterson, Exclusive Support Agent serving HINO Banking, Financial Services & Insurance BRONZE STEVIE WINNERS: GOLD STEVIE WINNER: Autosoft Inc., West Middlesex, PA USA: Josh Falvo, Parts & Service Team Lead Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Jaime Arnseth, Carbonite, Inc., Lewiston, ME USA: Business Initiatives Consultant Daniel Drake, Senior Escalations Support Professional SILVER STEVIE WINNER: Front-Line Customer Service Professional of the Year— Assurant, Inc., Atlanta, GA USA: All Other Industries—Up to 2,500 Employees Bryan Wood, Meteorologist GOLD STEVIE WINNER: BRONZE STEVIE WINNERS: HomeServe USA, Boca Raton, FL USA: CSA Travel Protection, San Diego, CA USA: Dee Griffith, Customer Service Agent Matt Rhea, Senior Trainer SILVER STEVIE WINNERS: eMoney Advisor, LLC, Radnor, PA USA: Albridge, Lawrenceville, NJ USA: Tiffany Ulmer, Engagement Operations Specialist Ralph Bamonte, Customer Associate Analyst MassMutual Financial Group, Springfield, MA USA: VIZIO Inc., Irvine, CA USA: April Mateus, Technical Specialist for the Values and Ilene Schindler, Front-Line Customer Service Professional Disbursements teams MassMutual Financial Group, Springfield, MA USA: Nicole Cotto, Back-Office Customer Service Professional
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CUSTOMER SERVICE & CONTACT CENTER Young Customer Service Professional of the Year— Computer Software INDIVIDUAL CATEGORIES —Continued GOLD STEVIE WINNER: Back-Office Customer Service Professional of the Year— OpenLink Financial, Uniondale, NY USA: Computer Services & Software Charles Eberhardt, Senior Analyst GOLD STEVIE WINNER: SILVER STEVIE WINNER: CrunchTime! Information Systems, Boston, MA USA: EventBooking, Knoxville, TN USA: David Krinitt, Back-Office Customer Service Professional Brian Chia, Director of Client Services BRONZE STEVIE WINNER: BRONZE STEVIE WINNER: Carbonite, Inc., Lewiston, ME USA: Webroot, Broomfield, CO USA: Ashley Abbott, Tools and Technology Administrator Jesse Lopez, Advanced Malware Removal Engineer Back-Office Customer Service Professional of the Year— Young Customer Service Professional of the Year— All Other Industries All Other Industries GOLD STEVIE WINNER: GOLD STEVIE WINNER: TCL, Corona, CA USA: TCL Katrina (Kaye) Falceso, VIZIO Inc., Irvine, CA USA: Training and Quality Manager Luis Perez, Team Lead, Customer Service SILVER STEVIE WINNERS: SILVER STEVIE WINNERS: HomeServe USA, Boca Raton, FL USA: HomeAway, Inc., Austin, TX USA: Melanie McConnell, Manager, Back Office team Tiffany Yep, !North America Customer Experience VIZIO Inc., Irvine, CA USA: William Kranig, Service Level Supervisor Workforce Management and Call Center Allocation Analyst Sun Basket, San Jose, CA USA: BRONZE STEVIE WINNERS: Maddie Matias, Quality Assurance Lead DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi BRONZE STEVIE WINNERS: Arabia: Abdullah Al Yassen, Key Account Executive DHL Express, Sub Saharan Africa, Cape Town, South Africa: DHL Express, Sub Saharan Africa,Cape Town, South Africa: Emmy Chellah, Customer Service Supervisor Daphne Tshupo, Customer Care Executive, HomeServe USA, Boca Raton, FL USA: DHL Express Botswana Christine Gonzalez, Quality Analyst MTM, Lake St. Louis, MO USA: Young Customer Service Professional of the Year—Business Patrick Fichtel, !Training Specialist Services, Diversified Services, Financial Services & Real Estate GOLD STEVIE WINNER: Concentrix, AN/Z, South Yarra, VIC, Australia: Tamia Theobald, Customer Service Professional SILVER STEVIE WINNERS: BiggerPockets, Denver, CO USA: Hilary Catton, Customer Support Manager eMoney Advisor, LLC, Radnor, PA USA: Sarah Dougherty, Client Support Specialist & Success Coach eMoney Advisor, LLC, Radnor, PA USA: Moira O’Connor, Success Coach BRONZE STEVIE WINNER: AllClear ID, Austin, TX USA: Yvonne Ybarra, Document Control & Billing Processor
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CUSTOMER SERVICE & CONTACT CENTER Contact Center Professional of the Year INDIVIDUAL CATEGORIES —Continued GOLD STEVIE WINNER: Delta Air Lines, Inc. Atlanta, GA USA: Customer Service Manager of the Year Al Bourne, Program Manager, Cargo Customer Experience GOLD STEVIE WINNER: SILVER STEVIE WINNERS: VIZIO Inc., Irvine, CA USA: eMoney Advisor, LLC, Radnor, PA USA: Mira Anson, Customer Service Manager Hank Cassa, Success Specialist SILVER STEVIE WINNERS: HomeServe USA, Boca Raton, FL USA: Carbonite, Inc., Lewiston, ME USA: Roosevelt Montgomery, Repair Management Supervisor Brian Grondin, Team Manager VIZIO Inc., Irvine, CA USA: DHL Express Kenya, Nairobi, Kenya: Josie Schoenhoerr, Team Lead Jane Karugi, Head of Customer Service BRONZE STEVIE WINNERS: MassMutual Financial Group, Springfield, MA USA: AllClear ID, Austin, TX USA: Lori Poullard, Customer Service Manager Adam Castilleja, Support Readiness Coordinator BRONZE STEVIE WINNERS: DHL Express, Sub Saharan Africa,Cape Town, South Africa: Concentrix, AN/Z, South Yarra, VIC, Australia: Humphrey Sambo, Key Account Executive, David Flanagan, A/NZ Workforce Management Lead DHL Zimbabwe Sharegate, Montreal, QC, Canada: eMoney Advisor, LLC, Radnor, PA USA: Jimmy De Santis, Customer Happiness Manager Camille Cortina, Success Specialist VENZA, Roswell, GA USA: Contact Center Manager of the Year April Rosier, Customer Success Manager GOLD STEVIE WINNER: Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Ed Palomo Dun & Bradstreet, Malibu, CA USA: Matt Medina, Director of Customer Service, Customer Service Leader of the Year Dun & Bradstreet Emerging Businesses GOLD STEVIE WINNER: SILVER STEVIE WINNERS: Carbonite, Inc., Lewiston, ME USA: Concentrix, AN/Z, South Yarra, VIC, Australia: Brett Siedman, Senior Director David Fotheringham, Contact Centre Operations Manager SILVER STEVIE WINNERS: Signs.com, Salt Lake City, UT USA: Madison Page, Customer Experience Officer DHL Express Bangladesh, Dhaka, Bangladesh: Mahmud Bin Alam, National Customer Services Manager BRONZE STEVIE WINNERS: Oi, RIO DE JANEIRO, BRAZIL: Delta Air Lines, Atlanta, GA USA: João Pedro SantAnna, CRM Director ReNae Chitty, Customer Experience Manager BRONZE STEVIE WINNERS: Delta Air Lines, Atlanta, GA USA: Jackie Menard and Jenifer Solorzano, CSAA Insurance Group, Walnut Creek, CA USA: Customer Experience Manager John Ingersoll, VP of Brand DHL Express, Sub Saharan Africa, Cape Town, South Africa: iHeartRadio, New York, NY USA: Mpho Samuel, Head of Customer Services Michael Biondo, VP Business Operations & Partnerships Rimini Street, Las Vegas, NV USA: Craig Mackereth, GVP of Global Application Support Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Linda Anderson, Research Service Manager
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CUSTOMER SERVICE & CONTACT CENTER Customer Service Team of the Year—Recovery Situation— Transportation INDIVIDUAL CATEGORIES —Continued GOLD STEVIE WINNER: Contact Center Leader of the Year DHL Express, Sofia, Bulgaria GOLD STEVIE WINNER: SILVER STEVIE WINNER: Carbonite, Inc., Lewiston, ME USA: Delta Air Lines, Atlanta, GA USA: Robert Frost, Vice President Delta Air Lines Customer Care Team SILVER STEVIE WINNERS: BRONZE STEVIE WINNERS: Albridge, Lawrenceville, NJ USA: DHL Express Ecuador, Quito, Ecuador: Natasha Horn, Vice President Customer Care Team CLEAResult, Tempe, AZ USA: DHL Express, Heredia, Costa Rica Jessica Bissell, Operations Director Wyndham Vacation Ownership, Orlando, FL USA: Customer Service Team of the Year—Recovery Situation— Mark Candell, Senior Director, Contact Center Operations All Other Industries BRONZE STEVIE WINNERS: GOLD STEVIE WINNER: Autosoft Inc., West Middlesex, PA USA: ClearVision Optical Company, Hauppauge, NY USA Drew Chamberlain, Senior Director of Customer Support SILVER STEVIE WINNER: and Training TCL, Corona, CA USA Concentrix, Fremont, CA USA: BRONZE STEVIE WINNERS: Winnie Sun, Senior Vice President of Global Operations and Delivery Edupoint Educational Systems, Mesa, AZ USA: Edupoint State Reporting Team Reorganization LiveOps, Inc., Scottsdale, AZ USA: Greg Hanover, COO VIZIO Inc., Irvine, CA USA: VIZIO Executive Resolution Team VIZIO Inc., Irvine, CA USA: Derek Teut, Dakota Dunes Contact Center Leader Customer Service Complaints Team of the Year— Computer Services & Software CUSTOMER SERVICE & CONTACT CENTER GOLD STEVIE WINNER: Carbonite, Inc., Lewiston, ME USA: TEAM CATEGORIES Carbonite Service Recovery Unit — Taking Customer Satisfaction to a New Level! Customer Service Team of the Year—Recovery Situation— Business Services, Financial Services, & Insurance SILVER STEVIE WINNER: GOLD STEVIE WINNER: Achievers, Toronto, ON Canada: Achievers Member Experience Team Delivers Superior USHEALTH Group, Inc., Fort Worth, TX USA and Personalized Customer Experience SILVER STEVIE WINNER: John Hancock Financial Services, Boston, MA USA: Annuities Control/Institutional Contract Services Team BRONZE STEVIE WINNERS: Blue Ocean Contact Centers, Halifax, NS, Canada: Order Management Tier 2 Team Concentrix, Fremont, CA USA UPMC Health Plan, Pittsburgh, PA USA
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CUSTOMER SERVICE & CONTACT CENTER Front-Line Customer Service Team of the Year— Financial Services Industries TEAM CATEGORIES —Continued GOLD STEVIE WINNER: Customer Service Complaints Team of the Year— ArmadaGlobal, Hunt Valley, MD USA: All Other Industries ArmadaGlobal — More Than a Typical Insurance Company GOLD STEVIE WINNER: SILVER STEVIE WINNERS: Odeabank, Istanbul, Turkey: John Hancock Financial Services, Boston, MA USA: Odeabank Customer Inquiries Management Measuring Superior Customer Service SILVER STEVIE WINNERS: Moody’s Analytics, New York, NY USA: Vivint Smart Home, Provo, UT USA: Serving our Employees Serves Our Customers at Vivint Smart Home Executive Resolutions Team Moody’s Analytics Vivint Solar, Lehi, UT USA: BRONZE STEVIE WINNERS: Vivint Solar Resolution Management Team AllClear ID, Austin, TX USA: BRONZE STEVIE WINNERS: AllClear ID’s Support Readiness Coordinator Team Concentrix, Fremont, CA USA: John Hancock Financial Services, Boston, MA USA: Team Creates Moments That Matter for customers Providing Quality Customer Service Amidst Change Delta Air Lines, Atlanta, GA USA: WePay Inc, Redwood City, CA USA: Delta Air Line Customer Care Complaints Team Delivering Delight in the Face of Complexity HomeAway, Inc., Austin, TX USA: Front-Line Customer Service Team of the Year— HomeAway’s Innovation In Customer Complaints: Other Service Industries Book with Confidence GOLD STEVIE WINNER: HomeServe USA, Boca Raton, FL USA: Complaints prevention through empowerment Young Living, Lehi, UT USA: and accountability Front Line Customer Service Team NorthStar Home, Orem, UT USA: SILVER STEVIE WINNERS: NorthStar Home Complaints Team Concentrix, AN/Z, South Yarra, VIC, Australia: VIZIO Inc., Irvine, CA USA: Concentrix New Zealand Team VIZIO’s Executive Resolution Team DHL Express, Buenos Aires, Argentina: DHL Express Argentina Frontline Customer Service Team Front-Line Customer Service Team of the Year— DHL Express, Beirut, Lebanon: Business Services Industries DHL Express Lebanon Frontline GOLD STEVIE WINNER: Lhasa OMS, Weymouth, MA USA: ModusLink, Waltham, MA USA: Lhasa OMS Customer Service Team ModusLink’s HERE Team— BRONZE STEVIE WINNERS: Evolving Our Customer Support EMKAY Inc, Itasca, IL USA: SILVER STEVIE WINNER: EMKAY’s Personalized Approach to Customer Service GSC, Brewster, NY USA: The Gary Stock Company GuideWell Connect, Jacksonville, FL USA: BRONZE STEVIE WINNER: Time is Money DHL Express, Lagos, Nigeria: Sun Basket, San Jose, CA USA: DHL Express Nigeria Frontline Customer Service Team Sun Basket Membership Ambassadors
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CUSTOMER SERVICE & CONTACT CENTER Front-Line Customer Service Team of the Year— Technology Industries—Computer Software— —Continued TEAM CATEGORIES 100 or More Employees Front-Line Customer Service Team of the Year— GOLD STEVIE WINNER: Technology Industries—Computer Services & Software— ServiceTitan, Glendale, CA USA: Less Than 100 Employees ServiceTitan Success Team GOLD STEVIE WINNERS: SILVER STEVIE WINNER: MassPay, Inc. Beverly, MA USA: Box, Inc., Redwood City, CA USA: Customer Service & Client Support Team Box, Inc. — Unparalleled Customer Support Innovation and NGINX, Inc., San Francisco, CA USA: a Proven Commitment to Customer Success NGINX, Inc. Customer Support Team FreshBooks, Toronto, ON, Canada: SILVER STEVIE WINNERS: FreshBooks Support Team’s Secret to Team Culture Druva Inc., Sunnyvale, CA USA: PlanGrid, San Francisco, CA USA: Druva’s Holistic Customer Success Program PlanGrid Customer Support Redefines The Meaning Of Personalized Engagement for Construction Industry MediaRadar, New York, NY USA: MediaRadar: A Tailored Approach to Defining Success BRONZE STEVIE WINNER: Sharegate, Montreal, QC, Canada: Achievers, Toronto, ON Canada: Having a Positive Impact in People’s Lives at Work, Achievers Customer Service Support Team Empowers One Customer at a Time Customers with Superior Service BRONZE STEVIE WINNERS: Acquia, Boston, MA USA: Providing the Industry’s Highest Level of Drupal Expertise B&L Information Systems, Bridgman, MI USA: and Global Support B&L Information Systems’ Customer Support Desk Harnesses Technology and Helps Clients Get Back Carbonite, Inc., Lewiston, ME USA: on Track, Fast Carbonite Customer Care Consumer Team — Pulling Together to Conquer Any Challenge CareerArc, Burbank, CA USA: CareerArc — The Proof of Outstanding Service Is in GPS Insight, Scottsdale, AZ USA: Our Clients’ Success GPS Insight Customer Service Team- Always Available to Help & Improve the Lives of Their Customers DataCore Software, Fort Lauderdale, FL USA: DataCore Software Technical Support Team Pushpay Holdings Limited, Redmond, WA USA: Pushpay’s Customer Success Team: Reviving personal Lucernex, Plano, TX USA: service in an age of digital commerce. Lucernex Customer Success Team Network Alliance, Reston, VA USA: Front-Line Customer Service Team of the Year— Network Alliance Support Center Technology Industries—Telecommunications Photodex, Austin, TX USA: Focusing on Exceptional Cases GOLD STEVIE WINNER: Replicon, Redwood City, CA USA: Active Digital, Lamberhurst, Tunbridge Wells, Kent, Replicon’s Customer Service Support team for Front-Line United Kingdom: Active Digital’s Active Gurus — Customer Service Team of the Year — Technology Industries The Ultimate Front-line Team SMTP2GO, Christchurch, New Zealand: BRONZE STEVIE WINNERS: Customer service done right Access One Inc, Chicago, IL USA: Have No Fear Customer Care is here! j2 Global, Inc., Ottawa, ON Canada: J2 Global Customer Support Team PGi, Atlanta, GA USA: Event Conferencing Makes Large-Scale Meetings Easier Vodafone Group Plc, Newbury, United Kingdom: Vodafone Group Enterprise Operations
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CUSTOMER SERVICE & CONTACT CENTER Front-Line Customer Service Team of the Year— All Other Industries—100 or More Employees TEAM CATEGORIES —Continued GOLD STEVIE WINNER: Front-Line Customer Service Team of the Year— ClearVision Optical Company, Hauppauge, NY USA: All Other Technology Industries ClearVision Optical Delivers Delight GOLD STEVIE WINNER: SILVER STEVIE WINNERS: Grovo, New York, NY USA: DHL Express Bangladesh, Dhaka, Bangladesh: Grovo Grows Superior Customer Service Leading to DHL Express Bangladesh- Frontline Team Greater Customer Engagement and Satisfaction DHL Express Vietnam, Ho Chi Minh, Vietnam: SILVER STEVIE WINNER: DHL Vietnam Customer Service: A team of Insanely eMoney Advisor, LLC, Radnor, PA USA: Customer Centric Culture (ICCC) eMoney Advisor Client Engagement Pitney Bowes Ltd, Hatfield, Hertfordshire, United Kingdom: BRONZE STEVIE WINNER: The Pitney Bowes UK Global Services Team CareerBuilder, Chicago, IL USA: VIZIO Inc., Irvine, CA USA: SmartCast Queue CareerBuilder Premier Support Team — BRONZE STEVIE WINNERS: Driving Client Loyalty and Leading Change Albridge, Lawrenceville, NJ USA: Albridge Frontline Client Service Team Front-Line Customer Service Team of the Year— All Other Industries—Less than 100 Employees Automic, Bellevue, WA USA: Automic Software Provides Continued Excellence in GOLD STEVIE WINNER: Customer Service ClassicCars.com, Phoenix, AZ USA: Becoming Customer Federal Motor Carrier Safety Administration (FMCSA), Ambassadors: Transition to New Website Washington, DC USA: FMCSA Pre-Employment SILVER STEVIE WINNER: Screening Program (PSP) Cyberscout (formerly IDT911), Scottsdale, AZ USA: Hong Kong Tourism Board, Hong Kong: IDT911 Resolution Center Support Team Rates 99+% in We offer world-class customer services and strive Customer Satisfaction to transform Hong Kong into one of the most BRONZE STEVIE WINNERS: memorable destinations Board of Certification/Accreditation, Owings Mill, MD USA: Response, Lindon, UT USA: “Customer First”: a Core Organizational Value for BOC Response Customer Service & Call Center Delta Defense, West Bend, WI USA: Positively World Class U.S. Green Building Council, Washington, DC USA: USGBC & GBCI’s Technical Customer Service Team: Tarion Warranty Corporation, Toronto, ON Canada: Dynamic and Nimble Tarion Warranty’s customer service focus throughout strike delays benefits new home buyers and new home builders Back-Office Customer Service Team of the Year— Business Services & Financial Services Industries GOLD STEVIE WINNER: MassMutual Financial Group, Springfield, MA USA: Owner & Beneficiary Back-Office Customer Service Team SILVER STEVIE WINNER: John Hancock Financial Services, Boston, MA USA: Supporting Signator’s Acquisition Expansion BRONZE STEVIE WINNERS FIS, Jacksonville, FL, USA: Back Office Team that makes Excellence a Priority IOU Financial, Kennesaw, GA USA: The IOU Financial Back-Office Customer Service Team
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CUSTOMER SERVICE & CONTACT CENTER BRONZE STEVIE WINNER: TEAM CATEGORIES —Continued DHL Express United Arab Emirates, Dubai, United Arab Emirates: DHL Express UAE Back Office Customer Back-Office Customer Service Team of the Year— Service Team Other Service Industries Contact Center of the Year (Up to 100 Seats)— GOLD STEVIE WINNER: Business Services & Financial Services Industries DHL Express, Plantation, FL & Tempe, AZ USA: GOLD STEVIE WINNER: Believing in Team Work John Hancock Financial Services, Boston, MA USA: SILVER STEVIE WINNERS: Measuring Superior Customer Service DHL Express Buenos Aires, Argentina: SILVER STEVIE WINNERS: DHL Express Argentina SA Backline EFG Companies, Irving, TX USA: DHL Express, Beirut, Lebanon: EFG Companies Equips Employees to Raise Industry Bar DHL Express Back office and Key accounts on Customer Service BRONZE STEVIE WINNERS: Runzheimer, Waterford, WI USA: AVRS, Inc., Petaluma, CA USA: Technical Support Runzheimer Customer Care Team DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi BRONZE STEVIE WINNERS: Arabia: DHL Saudi Arabia Back Office Team Albridge, Lawrenceville, NJ USA: PublicSchoolWORKS, Inc. Cincinnati, OH USA: Albridge Contact Center Research & Development Department Ensures School Kobie Marketing, St. Petersburg, FL USA: Districts Stay Compliant and Safe Newly Launched Kobie Contact Center UPMC Health Plan, Pittsburgh, PA USA: NYCM Insurance, Edmeston, NY USA: UPMC Health Plan, Enrollment Services Back Office NYCM Insurance Contact Center Customer Service Team Sonnet, Toronto, ON Canada: Sonnet: Back-Office Customer Service Team of the Year— Changing the way Canadians feel about insurance Technology Industries Contact Center of the Year (Up to 100 Seats)— GOLD STEVIE WINNER: Other Service Industries GoDaddy, Scottsdale, AZ USA: GOLD STEVIE WINNER: GoDaddy Global Workforce Management Team Wolverine Worldwide Contact Center, Richmond, IN USA: SILVER STEVIE WINNER: Taking Good Care of 16 Brands That You Know and Love Albridge, Lawrenceville, NJ USA: SILVER STEVIE WINNER: Albridge Contact Center- Back Office Team Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: BRONZE STEVIE WINNER: Borusan Otomotiv Customer Interaction Center Telogis, Inc. Aliso Viejo, CA USA: BRONZE STEVIE WINNERS: From Weakness to Strength: The Rise of the Telogis CubeSmart, Malvern, PA USA: Engaging our Teammates to Second Level Hardware Support Team Enhance the Customer’s WOW! Experience! Back-Office Customer Service Team of the Year— Delta Defense, West Bend, WI USA: All Other Industries Positively World Class GOLD STEVIE WINNER: DHL Express, Saudi Arabia, Al Khobar, Kingdom of Saudi Arabia: DHL Saudi Arabia Contact Center HomeServe USA, Boca Raton, FL USA: Creating centers of excellence in Back Office processing to deliver an exceptional customer experience! SILVER STEVIE WINNER: VIZIO Inc., Irvine, CA USA: VIZIO’s Field Issue Tracking Team
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CUSTOMER SERVICE & CONTACT CENTER BRONZE STEVIE WINNERS: TEAM CATEGORIES —Continued DHL Express United Arab Emirates, Dubai, United Arab Emirates: DHL Express UAE Contact Center Contact Center of the Year (Up to 100 Seats)— DHL Express Bangladesh, Dhaka, Bangladesh: Technology Industries DHL Express Bangladesh Contact Center GOLD STEVIE WINNER: ezCater, Boston, MA USA: ezCater Sets the Bar for Business Catering Druva Inc., Sunnyvale, CA USA: Customer Service Druva’s Cloud-Based Contact Center National Park Service (NPS), Washington, DC USA: SILVER STEVIE WINNERS: National Park Service (NPS) Your Pass Now (YPN) Carbonite, Inc., Lewiston, ME USA: Program EVault — The Transformation of a Technical Support Center EventMobi, Toronto, ON, Canada: Contact Center of the Year (Over 100 Seats)— EventMobi — A Customer Happiness Story Business Services & Financial Services Industries ISN, Dallas, TX USA: ISN AU Contact Center GOLD STEVIE WINNER: BRONZE STEVIE WINNERS: ListenTrust, Portland, ME USA: Autosoft Inc., West Middlesex, PA USA: ListenTrust Contact Center Autosoft Customer Success F&I Support Team SILVER STEVIE WINNER: Buildium, Boston, MA USA: Allianz Global Assistance, Richmond, VA USA: Buildium’s U.S. Contact Center Allianz Global Assistance Contact Center Citrix Systems, Inc. — Cloud Services, Raleigh, NC USA: BRONZE STEVIE WINNERS: Cloud Services Team Pushes Quality, Focuses On ICICI Lombard GIC Ltd, Mumbai, Maharashtra, India: Solutions Customer Relationship Team Clio — Practice Management Software, Vancouver, BC, Odeabank, Istanbul, Turkey: Canada: Clio’s Contact Centre — A Journey Towards Odeabank Contact Center Effortlessness ISN, Dallas, TX USA: ISN UK Contact Center Contact Center of the Year (Over 100 Seats)— Pushpay Holdings Limited, Redmond, WA USA: Other Service Industries Pushpay’s Customer Success Team: Reviving personal GOLD STEVIE WINNER: service in an age of digital commerce. Optum Consumer Sales and Services, Horsham, PA USA: Optum Consumer Sales and Service (CSS) Contact Center of the Year (Up to 100 Seats)— All Other Industries SILVER STEVIE WINNERS: Delta Vacations, Minot, ND USA: GOLD STEVIE WINNER: Delta Vacations Customer Engagement Center JM Bullion, Dallas, TX USA: DHL Global Forwarding, Miami, FL USA: Explosive Growth and Superior Service DHL Global Forwarding Americas Shared Services SILVER STEVIE WINNERS: Center (ASSC) DHL Express Jordan, Amman, Jordan: Jordan Contact Center, BRONZE STEVIE WINNER: Everybody, Everyday, Everywhere, A little Bit Better. Statewide Intake, Austin TX USA: DHL Express Vietnam, Ho Chi Minh, Vietnam: Statewide Intake Contact Center The team with Insanely Customer Centric Culture Response, Lindon, UT USA: Response Customer Service & Call Center Team Achievement SurePayroll, Inc., Glenview, IL USA: SurePayroll Contact Center Delivers Double Digit Improvements in Performance — Again
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CUSTOMER SERVICE & CONTACT CENTER Customer Service Management Team of the Year TEAM CATEGORIES —Continued GOLD STEVIE WINNER: HomeServe USA, Boca Raton, FL USA: Contact Center of the Year (Over 100 Seats)— Individual commitment to a collective effort, in pursuit of Technology Industries exceptional service! GOLD STEVIE WINNER: SILVER STEVIE WINNERS: Carbonite, Inc., Lewiston, ME USA: Vivint Smart Home, Provo, UT USA: Carbonite Customer Care — An Extraordinary Vivint Customer Service Management Team Contact Center VIZIO Inc., Irvine, CA USA: SILVER STEVIE WINNER: VIZIO Dakota Dunes Leadership Team has Great Vision j2 Global, Inc., Ottawa, ON, Canada: BRONZE STEVIE WINNERS: J2 Global Customer Support team Black Knight Financial Services, Jacksonville, FL USA: BRONZE STEVIE WINNERS: Client Services Leadership Team Cvent Inc, McLean, VA USA: Cvent Inc.’s Contact Center DHL Express Brazil LTDA, Sao Paulo, Brazil: GoDaddy, Scottsdale, AZ USA: GoDaddy Contact Center Leadership Brazil — Developing Our Talents ISN, Dallas, TX USA: ISN US — ISN US Contact Center DHL Express Chile, Santiago, Chile: Chile Customer Service Management Team PGi, Atlanta, GA USA: A ‘Freaking Awesome’ Performance by the ‘Varsity Team’ DHL Express Vietnam, Ho Chi Minh, Vietnam: Vietnam CS Management (CSM): Create a CS team of Contact Center of the Year (Over 100 Seats)— Insanely Customer Centric Culture (ICCC) and All Other Industries Customer’s First Choice GOLD STEVIE WINNER: Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Advocating Customer Happiness UPMC Health Plan, Pittsburgh, PA USA: UPMC Insurance Services Division Health Response, Lindon, UT USA: Response Customer Service & Care Concierge Call Center Management Team Achievement SILVER STEVIE WINNERS: Customer Service Training Team of the Year— Delta Air Lines, Atlanta, GA USA: Business Services, Diversified Services, Banking, Delta Air Lines, Inc. Reservations Sales and Customer Financial Services & Insurance Care Contact Center Division GOLD STEVIE WINNERS: HomeServe USA, Boca Raton, FL USA: LiveOps, Inc., Scottsdale, AZ USA: Delivering exceptional service through employee LiveOps Customer Service Training Team engagement and a thriving customer centric culture Securus Technologies, Dallas, TX USA: Marriott Vacation Club International, Orlando, FL USA: Securus Technologies Customer Service Training Team Marriott Vacation Club Owner Services — Delivering Unforgettable Experiences That Make Vacation BRONZE STEVIE WINNERS: Dreams Come True Assurant, Inc., Atlanta, GA USA: VIZIO Inc., Irvine, CA USA: Empathy Express Training VIZIO Dakota Dunes, South Dakota — Concentrix, AN/Z, South Yarra, VIC, Australia: Determined to Succeed Concentrix Australia and New Zealand Training Team BRONZE STEVIE WINNERS: John Hancock Financial Services, Boston, MA USA: Arçelik A.S, Istanbul, Turkey: Arcelik Contact Center Shared Services Training and Development team DHL Express, Arnhem, The Netherlands: DHL Express Netherlands Contact Center GuideWell Connect, Jacksonville, FL USA: GuideWell Connect Maximizes MOR to get M.O.R.E
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CUSTOMER SERVICE & CONTACT CENTER e-Commerce Customer Service Award—Transportation TEAM CATEGORIES —Continued GOLD STEVIE WINNER: DHL Express, Sub Saharan Africa, Cape Town, South Africa: Customer Service Training Team of the Year— DHL Zimbabwe All Other Industries SILVER STEVIE WINNER: GOLD STEVIE WINNER: Delta Air Lines, Atlanta, GA USA: MTM, Lake St. Louis, MO USA: Delta Air Lines Reservations, Social Media Team MTM’s Dedicated Customer Service Training Team BRONZE STEVIE WINNER: SILVER STEVIE WINNER: DHL Express, Beirut, Lebanon: VIZIO Inc., Irvine, CA USA: DHL Express Lebanon e-Commerce achievements VIZIO Knowledge Exchange Certification Process — Tyrel Drey and Mark Red Brown e-Commerce Customer Service Award—All Other Industries BRONZE STEVIE WINNERS: GOLD STEVIE WINNERS: Delta Vacations, Minot, ND USA: 1-800-FLOWERS.COM, Inc., Carle Place, NY USA: Delta Vacations Training Team How Chat Bot for Facebook Messenger Ups Customer Service for 1-800-Flowers.com GoDaddy, Scottsdale, AZ USA: GoDaddy Customer Service Training Team QVC, West Chester, PA USA: QVC: Building Relationships Across All Platforms HomeAway, Inc., Austin, TX USA: One Team, One Dream: HomeAway’s Focus on Quality SILVER STEVIE WINNERS: Training in a Global Environment Carbonite, Inc., Lewiston, ME USA: ISN, Dallas, TX USA: Setting Our Own Bar — How Carbonite’s Leading Content ISN’s Customer Service Training Team Management Team Pushed for Greater Excellence Lennox Industries, Richardson, TX USA: DrugTestsInBulk.com, West Hills, CA USA: Lennox PartsPlus® Customer Service Training Team DrugTestsInBulk.com — Only the Best for Our Customers Moxie, San Bruno, CA USA: Empowering Agents, Brands and Customers CUSTOMER SERVICE & CONTACT CENTER BRONZE STEVIE WINNERS: ACHIEVEMENT CATEGORIES C3i Healthcare Connections, King of Prussia, PA USA: e-Commerce Customer Service Award— C3i Healthcare Connections Social Media Solution for Banking, Business Services & Insurance Life Sciences GOLD STEVIE WINNER: Paper Mart, Orange, CA USA: Paper Mart Listens to the Changing Voice of the Customer Ally Bank, Detroit, MI USA: Ally Lifesavers Webpages SILVER STEVIE WINNERS: Best Use of Technology in Customer Service—Banking Ally Bank, Detroit, MI USA: Ally Bank Virtual Docs GOLD STEVIE WINNER: GuideWell Connect, Jacksonville, FL USA: Ally Bank, Detroit, MI USA: Ally Bank Virtual Docs Clear the Way to Checkout for Customers BRONZE STEVIE WINNERS: BRONZE STEVIE WINNERS: ISBANK, Istanbul, Turkey: Scribendi Inc, Chatham, ON Canada: ISBANK — Increasing the Engagement Levels Of Affluent Scribendi Inc. Customer Service Team and Mass-Affluent Customers Turk Economy Bank, Istanbul, Turkey: WNS (Holdings) Limited, Mumbai, India: How Speech Analytics has allowed TEB to improve its WNS SocioSEER Customer Journeys
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CUSTOMER SERVICE & CONTACT CENTER Mozy by DELL, Draper, UT USA: Mapping The Customer Journey ACHIEVEMENT CATEGORIES —Continued Nuance Communications, Burlington, MA USA: Best Use of Technology in Customer Service— Swedbank Brings Human Touch to Automated Customer Business Services Service with Nina Virtual Assistant Telogis, Inc. Aliso Viejo, CA USA: Cool Under Fire GOLD STEVIE WINNER: Zenefits, San Francisco, CA USA: Arise Virtual Solutions Inc. Miramar, FL USA: Zenefits Customers Service Department The Right Technology to Support Rapid Resource Changes in Customer Service Best Use of Technology in Customer Service— SILVER STEVIE WINNER: Financial Services & Insurance Convergys, Cincinnati, OH USA: GOLD STEVIE WINNER: FirstEnergy Improves Call Routing-and More-with IOU Financial, Kennesaw, GA USA: Convergys’ Natural Language IVR IOU Financial Proprietary Technology BRONZE STEVIE WINNER: SILVER STEVIE WINNER: First American Database Solutions, Santa Ana, CA USA: WePay Inc, Redwood City, CA USA: Combining the Personal Touch with Technology to Technology Enabled Customer Delight Support Customers BRONZE STEVIE WINNERS: Best Use of Technology in Customer Service— Garanti Emeklilik ve Hayat A.S., Istanbul, Turkey: Computer Services & Software Garanti Emeklilik’s Telemarketing and Customer GOLD STEVIE WINNER: Service Innovations Cisco Systems, Diegem, Belgium: John Hancock Financial Services, Boston, MA USA: Charlotte, the Virtual Service Request Assistant at Customer Centricity and Cost Savings Cisco TAC Pacific Life Insurance, Aliso Viejo, CA USA: SILVER STEVIE WINNERS: Pacific Life - Online Transaction Tool Carbonite, Inc., Lewiston, ME USA: Best Use of Technology in Customer Service— Carbonite Customer Care — Taking its Use of Technology Health Products and Services & Pharmaceuticals to a New Level! GOLD STEVIE WINNER: Dell Technologies, Bangalore, Karnataka, India: Click 2 Fix+ — Demystifying complex solutions Optum Consumer Sales and Services, Horsham, PA USA: Personalization of Consumer Interactions Informatica Corporation, Redwood City, CA USA: Extreme Productivity: Reduce time to resolve by 25%, BRONZE STEVIE WINNERS: increase CSAT by 20% C3i Healthcare Connections, King of Prussia, PA USA: BRONZE STEVIE WINNERS: C3iHealthcare Connections for Life Sciences. Bloomfire, Austin, TX USA: VIP Petcare, Windsor, CA USA: How Insperity Empowers Its Remote Workforce with VIP Petcare Helpdesk — up in the cloud! Real Time Q&A in Bloomfire Druva Inc., Sunnyvale, CA USA: Druva’s Best Use of Technology for Customer Success Guidebook, Inc., San Francisco, CA USA: Guidebook: Technology as an Ally Moxie, San Bruno, CA USA: Moxie Concierge Revolutionizes eCommerce Customer Service with Multi-Device Digital Engagement Channels
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CUSTOMER SERVICE & CONTACT CENTER Award for Innovation in Customer Service— Computer Industries ACHIEVEMENT CATEGORIES —Continued GOLD STEVIE WINNER: Best Use of Technology in Customer Service— CareerArc, Burbank, CA USA: All Other Industries The Proof of Outstanding Service Is in GOLD STEVIE WINNER: Our Clients’ Success Borusan Otomotiv Ithalat ve Dagitim A.S., Istanbul, Turkey: SILVER STEVIE WINNERS: Wow Effect with Speech Recognition and Analytics — Druva Inc., Sunnyvale, CA USA: Borusan Otomotiv CIC Druva’s Innovative Customer Services SILVER STEVIE WINNERS: Information Builders, New York, NY USA: HomeAway, Inc., Austin, TX USA: Information Builders’ Information Centers Compass — Giving Global HomeAway Agents a 360° Symantec Ltd, Dublin, Ireland: View of Customers Customer Research & Insights (CRI) Team HomeServe USA, Boca Raton, FL USA: Ultimate Software, Weston, FL USA: Revolutionizing the customer experience through Innovation in the Transformation of Support Services technological innovation! BRONZE STEVIE WINNERS: HomeServe USA, Boca Raton, FL USA: AWeber - Email Marketing, Chalfont, PA USA: Enhancing The Customer Experience - A Study In Mobile AWeber’s Customer Solutions Innovation Field Service Management Dell Technologies, Bangalore, Karnataka, India: BRONZE STEVIE WINNERS: Dell Tech Concierge Journey Arçelik A.S, Istanbul, Turkey: GoDaddy, Scottsdale, AZ USA: Customer Centric Technologies of Arcelik Call Center Maintaining Customer Service Excellence through DHL Express Peru SAC, Lima, Peru: International Expansion “Mejora de la Productividad implementando SmartLinx Solutions, Edison, NJ USA: herramientas tecnológicas” Total Customer Service Modernization EMKAY Inc, Itasca, IL USA: SunGard K-12, Bethlehem, PA USA: Furthering the Capabilties of EMKAY’s Driver 360 Creating a Bridge to Customers Mobile App Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Astro Goes Digital — Customer First, Experience Driven, Technology Laden Meralco, Pasig City, Philippines: Meralco is in a relationship with its customers Oi, Rio de Janeiro, Brazil: Intelligent Routing Management Team Travelzoo, New York, NY USA: Travelzoo Drive Sales and New Member Acquisition Through Stella Connect
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CUSTOMER SERVICE & CONTACT CENTER Award for Innovation in Customer Service— Other Service Industries ACHIEVEMENT CATEGORIES —Continued GOLD STEVIE WINNER: Award for Innovation in Customer Service— Safelite AutoGlass, Columbus, OH USA: Financial Services Industries Safelite AutoGlass: One-Stop Service for Windshield GOLD STEVIE WINNER: Replacement & ADAS Camera Recalibration Billhighway, Troy, MI USA: SILVER STEVIE WINNERS: Do more, impact more and grow more with innovation Festival Walk, Hong Kong: SILVER STEVIE WINNERS: Festival Walk “U Card App” Campaign Assurant, Inc., Atlanta, GA USA: Nuance Communications, Burlington, MA USA: Tornado Modeling by Meteorologist Bryan Wood Dallas311 Taps Conversational IVR from Nuance to Help Residents Easily Access Important City Resources Moody’s Analytics, New York, NY USA: DRIVE-ing Innovation at Moody’s Analytics BRONZE STEVIE WINNERS: Nuance Communications, Burlington, MA USA: HomeAway, Inc., Austin, TX USA: USAA Boosts Customer Service and Loyalty with HomeAway’s Auto-Translated Chat Solution Nina Virtual Assistant Measat Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Odeabank, Istanbul, Turkey: Malaysia: Being Where Our Customers Want Us To Be Hands Free IVR Experience MRO, Valley Forge, PA USA: Reliance Capital Asset Management Ltd., Mumbai, Advocating for our customers, an innovative idea! Maharashtra, India: Reliance Nippon Life Asset Award for Innovation in Customer Service— Management — Innovation in Customer Service Telecommunications Industries WePay Inc, Redwood City, CA USA: Innovating Through Complexity GOLD STEVIE WINNER: BRONZE STEVIE WINNERS: Cisco Systems, Diegem, Belgium: Charlotte, the Virtual Service Request Assistant at AllClear ID, Austin, TX USA: Cisco TAC AllClear ID’s Breach Forecasting Tool SILVER STEVIE WINNER: Ally Bank, Detroit, MI USA: Ally CashBack Credit Card Calculator Nuance Communications, Burlington, MA USA: TalkTalk: First Telecom Provider in UK to Embrace Voice Brooksource, Indianapolis, IN USA: Biometrics for Better Customer Experience NCR Silver Energizes Customer Service with Salesforce LiveMessage BRONZE STEVIE WINNERS: Pacific Life, Newport Beach, CA USA: Broadview Networks, Rye Brook, NY USA: Capturing Customer Networks Broadview’s OfficeSuite UC™ Order Wizard Sonnet, Toronto, ON Canada: Sonnet: Comcast, Philadelphia, PA USA: Changing the way Canadians feel about insurance Comcast’s Customer Service Innovation: Empowering Customers with Self-Service KT, Seoul, South Korea: KT’s Innovation Nextiva, Scottsdale, AZ USA: Nextiva’s dedication to Amazing Service Oi, Rio de Janeiro, Brazil: Delighting customers by improving products and doing better future predictions with full audio transcription powered by Artificial Intelligence
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CUSTOMER SERVICE & CONTACT CENTER 2017 PEOPLE’S CHOICE STEVIE AWARDS FOR FAVORITE CUSTOMER SERVICE WINNERS: ACHIEVEMENT CATEGORIES —Continued Airlines, Distribution, Transportation: Award for Innovation in Customer Service—All Other Industries Bombardier Aerospace GOLD STEVIE WINNER: Computer Hardware: Unitrends ClearVision Optical Company, Hauppauge, NY USA: Computer Services: Ultimate Software ClearVision Optical Delivers Delight Computer Software <100 Employees: FieldEdge SILVER STEVIE WINNER: Computer Software >100 Employees: GPS Insight Concentrix, Fremont, CA USA: Financial Services <100 Employees: CommonBond Award Winning Back End Processing Tool Suite Financial Services >100 Employees: Reduces Rework Distinguished Programs DHL Express Vietnam, Ho Chi Minh, Vietnam: Healthcare/Pharmaceuticals: Zelis Payments DHL Vietnam CS — The journey towards Zero Defect Leisure & Tourism: Marriott Vacation Club Owner Services HomeServe USA, Boca Raton, FL USA: Retail: Making things better by listening, learning and acting on Chewy customer feedback! Telecommunications: j2 Global, Inc Inci Aku? GS Yuasa, Manisa, Turkey: All Other Industries: CubeSmart Inci GS Yuasa, Increasing Dealer Engagement >> Increasing Sales Customer Service Department of the Year— Airlines, Distribution & Transportation BRONZE STEVIE WINNERS: DHL Express, Arnhem, The Netherlands: GOLD STEVIE WINNERS: DHL Express Netherlands Customer Service — Your Idea Delta Air Lines, Inc. — Global Sales Support, Atlanta, GA USA Moxie, San Bruno, CA USA: DHL Express Brazil LTDA, Sao Paulo, Brazil Overcoming Obstacles with Moxie Concierge SILVER STEVIE WINNERS: Telerx, King of Prussia, PA USA: Bombardier Commercial Aircraft Customer Services, Toronto, Telerx Internal Incentive Program to Exceed QA Goals, ON, and Montreal and Mirabel, QC, Canada Increase Sales & Decrease Attrition DHL Express Bangladesh, Dhaka, Bangladesh DHL Express, Bucharest, Romania CUSTOMER SERVICE DEPARTMENT BRONZE STEVIE WINNERS: CATEGORIES DHL Express Bolivia SRL, Santa Cruz, Bolivia DHL Express Buenos Aires, Argentina In addition to the possibility DHL Express Columbia L LTDA, Bogota, Columbia of receiving a peer-reviewed DHL Express International (Thailand) Ltd., Bangkok, Thailand honor in these categories, all DHL Express, Lagos, Nigeria nominated customer service departments that are chosen DHL Express Oman, Seeb, Muscat, Oman as Finalists also are included in Dicom Transportation Group, Dorval, QC, Canada voting for the People’s Choice Stevie Awards for Favorite MTM, Lake St. Louis, MO USA Customer Service. Online voting will open to the public worldwide on January 20 and will continue through February 10. We will provide Finalists in these categories with tools to help you encourage your fans, followers and customers to vote for you. The nominee with the most votes in each category will receive a special crystal People’s Choice Stevie Award.
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CUSTOMER SERVICE DEPARTMENT Centium Software, Brisbane, Australia CATEGORIES —Continued Datalight Inc, Bothell, WA USA eMaint, Bonita Springs, FL USA Customer Service Department of the Year— GoECart, Bridgeport, CT USA Computer Hardware Lucernex, Plano, TX USA GOLD STEVIE WINNER: Replicon, Redwood City, CA USA Unitrends, Burlington, MA USA Riva International, Inc. Edmonton, AB, Canada SILVER STEVIE WINNER: Rocket Matter, Boca Raton, FL USA Black Box Network Services, Lawrence, PA USA Telogis, Inc. Aliso Viejo, CA USA Customer Service Department of the Year—Computer Services Customer Service Department of the Year— GOLD STEVIE WINNER: Computer Software—100 or More Employees Network Alliance, Reston, VA USA GOLD STEVIE WINNER: SILVER STEVIE WINNERS: WP Engine, Austin, TX USA Dell Technologies, Bangalore, Karnataka, India SILVER STEVIE WINNERS: PagerDuty, San Francisco, CA USA Carbonite, Inc., Lewiston, ME USA Service Express, Grand Rapids, MI USA iCIMS, Matawan, NJ USA Ultimate Software, Weston, FL USA PlanGrid, San Francisco, CA USA BRONZE STEVIE WINNERS: Siteimprove, Minneapolis, MN USA Adestra, New York, NY USA SoftPro, Raleigh, NC USA Datapipe, Jersey City, NJ USA Unitrends, Burlington, MA USA eMoney Advisor, LLC, Radnor, PA USA BRONZE STEVIE WINNERS: Lotame, New York, NY USA Bronto Software, Durham, NC USA Rimini Street, Las Vegas, NV USA ChannelAdvisor, Morrisville, NC USA SingleHop, Chicago, IL USA Daxko, Birmingham, AL USA Customer Service Department of the Year— Druva Inc., Sunnyvale, CA USA Computer Software—Up to 100 Employees eMoney Advisor, LLC, Radnor, PA USA GOLD STEVIE WINNER: GPS Insight, Scottsdale, AZ USA Olark, San Francisco, CA USA Information Builders, New York, NY USA SILVER STEVIE WINNERS: Jobvite, San Mateo, CA USA Allego, Needham, MA USA LeanLogistics, Holland, MI USA CareerArc, Burbank, CA USA Mixpanel, San Francisco, CA USA FieldEdge, Fort Myers, FL USA Oildex, Denver, CO USA Guidebook, Inc., San Francisco, CA USA Pushpay Holdings Limited, Redmond, WA USA IdentityForce, Framingham, MA USA ServiceTitan, Glendale, CA USA OmniUpdate, Camarillo, CA USA ShopKeep, New York, NY USA BRONZE STEVIE WINNERS: SYSPRO, Costa Mesa, CA USA AWeber — Email Marketing, Chalfont, PA USA UserTesting, Mountain View, CA USA Brainier Solutions, Inc., Minneapolis, MN USA VIPRE (ThreatTrack Security), Clearwater, FL USA B2W Software, Portsmouth, NH USA Zenefits, San Francisco, CA USA Centage Corporation, Natick, MA USA Zuora Inc., Foster City, CA USA
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CUSTOMER SERVICE DEPARTMENT Customer Service Department of the Year—Leisure & Tourism CATEGORIES —Continued GOLD STEVIE WINNER: Marriott Vacation Club International, Orlando, FL USA: Customer Service Department of the Year— Marriott Vacation Club Owner Services Financial Services—Up to 100 Employees SILVER STEVIE WINNER: GOLD STEVIE WINNER: Marriott Intermediary Partner Care, Omaha, NE USA Squaremouth, St. Petersburg, FL USA BRONZE STEVIE WINNER: SILVER STEVIE WINNER: HomeAway, Inc., Austin, TX USA CommonBond, New York, NY USA Customer Service Department of the Year— BRONZE STEVIE WINNERS: Public Services & Education Inova Payroll, Nashville, TN USA GOLD STEVIE WINNER: Sahouri Insurance, McLean VA USA PublicSchoolWORKS, Inc. Cincinnati, OH USA Sonnet, Toronto, ON Canada Customer Service Department of the Year—Retail Customer Service Department of the Year— Financial Services—100 or More Employees GOLD STEVIE WINNERS: Chewy, Dania Beach, FL USA GOLD STEVIE WINNER: Kohl’s Credit and Customer Service, Menomonee Falls, WePay Inc, Redwood City, CA USA WI USA: Kohl’s Department Stores SILVER STEVIE WINNERS: SILVER STEVIE WINNER: Allianz Global Assistance, Richmond, VA USA QVC, West Chester, PA USA Distinguished Programs, New York, NY USA BRONZE STEVIE WINNERS: Netchex, Covington, LA USA Casper, New York, NY USA Nuance Communications, Burlington, MA USA: Esurance Kohl’s Credit and Customer Service, Menomonee Falls, BRONZE STEVIE WINNERS: WI USA: Kohl’s Card Service Operations AllClear ID, Austin, TX USA Wayfair, Boston, MA USA Cathay Life Insurance Co., Ltd, Taipei, Taiwan Customer Service Department of the Year— Family Heritage Life Insurance Company of America, Broadview Heights, OH USA Telecommunications GOLD STEVIE WINNER: Customer Service Department of the Year— Google Fiber, Mountain View, CA USA Healthcare, Pharmaceuticals, and Related Industries SILVER STEVIE WINNERS: GOLD STEVIE WINNER: j2 Global, Inc., Ottawa, ON Canada Ortho Clinical Diagnostics, Raritan, NJ USA RingCentral, Belmont, CA USA SILVER STEVIE WINNER: BRONZE STEVIE WINNERS: Zelis Payments, Clearwater, FL USA BCM One, New York, NY USA BRONZE STEVIE WINNERS: Broadview Networks, Rye Brook, NY USA Grand Rounds, San Francisco, CA USA Broadvoice, Los Angeles, CA USA TSI Healthcare, Chapel Hill, NC USA MetTel, New York, NY USA
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CUSTOMER SERVICE DEPARTMENT CUSTOMER SERVICE SUCCESS CATEGORIES CATEGORIES —Continued Customer Service Success—Financial Services & Customer Service Department of the Year— Other Service Industries All Other Industries—Less Than 100 Employees GOLD STEVIE WINNER: GOLD STEVIE WINNERS: John Hancock Financial Services, Boston, MA USA: Support…who owns it anyways? Signs.com, Salt Lake City, UT USA SILVER STEVIE WINNER: TIE-Fanucworld, LaVergne, TN USA SILVER STEVIE WINNERS: Humana, Inc., Louisville, KY USA: PeopleFirst BRONZE STEVIE WINNER: Legal Resources, Virginia Beach, VA USA SV (Smoking Vapor), Phoenix, AZ USA Kalme Corporate Real Estate Valuation and Consultancy, Ankara, Turkey: Kalme Corporate Real Estate Valuation BRONZE STEVIE WINNERS: and Consultancy Choozle, Denver, CO USA Clarus Commerce, Rocky Hill, CT USA Customer Service Success—Technology Industries Cyberscout (formerly IDT911), Scottsdale, AZ USA GOLD STEVIE WINNER: Masergy Communications, Inc., Plano TX, USA: Customer Service Department of the Year— Customer Service Success All Other Industries—100–2500 Employees SILVER STEVIE WINNERS: GOLD STEVIE WINNER: Salary.com, Waltham, MA USA: HomeServe USA, Boca Raton, FL USA Customer-Centric Compensation Solutions: SILVER STEVIE WINNERS: Salary.com Goes Back to Its Roots ClearVision Optical Company, Hauppauge, NY USA Warshaw Group, Inc., New York, NY USA: New Capability Improves User Experience, CubeSmart, Malvern, PA USA Frees Customer Support to Focus on Other Key Response, Lindon, UT USA Customer Deadlines Runzheimer, Waterford, WI USA Youth Digital, Durham, NC USA: BRONZE STEVIE WINNERS: Youth Digital Customer Service/Support Team Donan, Louisville, KY USA BRONZE STEVIE WINNERS: Electro Industries/GaugeTech, Westbury, NY USA Globoforce, Southborough, MA USA and Dublin, Ireland: EMKAY Inc, Itasca, IL USA Canadian Automobile Association’s Applause Program ReputationDefender.com, Redwood City, CA USA NetRefer, Msida, Malta: NetRefer places Customers at the Heart of the Business SquareTrade, San Francisco, CA USA Patagonia Health, Cary, NC USA: United States Equestrian Federation, Lexington, KY USA Customer Engagement — Ongoing and at Every Level VIZIO Inc., Irvine, CA USA: VIZIO Dakota Dunes Standard For Success, Cloverdale, IN USA: Standard For Success: A Focus on Customer Service Customer Service Department of the Year— All Other Industries—More than 2,500 Employees GOLD STEVIE WINNER: Dow Jones & Co., New York, NY USA BRONZE STEVIE WINNERS: Alliance Laundry Systems, Ripon, WI USA CLEAResult, Tempe, AZ USA
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CUSTOMER SERVICE SUCCESS Collaboration Solution—New CATEGORIES —Continued GOLD STEVIE WINNER: Seismic, San Diego, CA USA: Seismic WorkSpace Customer Service Success—All Other Industries SILVER STEVIE WINNER: GOLD STEVIE WINNER: HomeServe USA, Boca Raton, FL USA: IDG TechNetwork, New York, NY USA: Working together to help homeowners at their time of need IDG TechNetwork’s Customer Service Success BRONZE STEVIE WINNERS: SILVER STEVIE WINNER: Assurant, Inc., Atlanta, GA USA: Carrier Direct Bridgeway Academy, Catasauqua, PA USA: WePay Inc, Redwood City, CA USA: When Education is Innovated, Customers Prosper Attributing Value to Collaboration BRONZE STEVIE WINNERS: Collaboration Solution—New Version Delmarva Trailer Sales and Rentals, Inc., Elkridge, MD USA: Unsurpassed Customer Satisfaction GOLD STEVIE WINNER: LECMPA, Southfield, MI USA: LogMeIn (join.me), Boston, MA USA: LECMPA Customer Service Success join.me — An Online Collaboration Solution That Shows Work Who’s Boss NEW PRODUCT & SERVICE CATEGORIES Contact Center Solution—New GOLD STEVIE WINNER: Business Intelligence Solution—New Delta Vacations, Minot, ND USA: GOLD STEVIE WINNER: Delta Vacations Employee Scheduling Management Tool WNS (Holdings) Limited, Mumbai, India: SILVER STEVIE WINNERS: WNS Interactive Data Enabled Analytics (IDEA) HomeServe USA, Boca Raton, FL USA: Suite of Solutions Using technology to listen, learn and improve the contact SILVER STEVIE WINNERS: center experience! John Hancock Financial Services, Boston, MA USA: NICE, Hoboken, NJ USA: The Importance of Data Hygiene NICE Total Voice of the Customer (TVOC) Optum Consumer Sales and Services, Horsham, PA USA: Nuance Communications, Burlington, MA USA: Leveraging Voice Analytics to Drive Business Outcomes Nuance Transcription Engine Answers the Call from Contact Centers by Transforming Speech and Audio into Business Intelligence Solution—New Version Big Data GOLD STEVIE WINNER: BRONZE STEVIE WINNERS: Vienna Life Insurance Joint-Stock Company-Vienna Insurance Concentrix, Fremont, CA USA: Group, Warsaw, Poland: NAVIGO Better Agent Training Plan Improves Back End Process SILVER STEVIE WINNER: Five9, San Ramon, CA USA: RizePoint, Salt Lake City, UT USA: Five9 Summer Release RizePoint Management Console HGS, Lisle, IL USA: HGS DigiCX: BRONZE STEVIE WINNERS: Reimagining and Redefining the Customer Experience Concentrix, Fremont, CA USA: Moxie, San Bruno, CA USA: Claims Automation Tool Improves Process and Making Extraordinary Service the Norm Saves Client Money NICE, Hoboken, NJ USA: NICE Customer Journey Solutions
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NEW PRODUCT & SERVICE IVR or Web Service Solution—New Version CATEGORIES —Continued GOLD STEVIE WINNER: Measat Broadcast Network Systems Sdn Bhd, Contact Center Solution—New Version Kuala Lumpur, Malaysia: Turning Aimless Navigation into GOLD STEVIE WINNER: Thoughtful Interaction VOCALCOM, Paris, France: BRONZE STEVIE WINNERS: Vocalcom Cloud Contact Center AKTIF Bank, Istanbul, Turkey: SILVER STEVIE WINNERS: Passolig Card IVR Improvement Project LogMeIn, Boston, MA USA: Pacific Life Insurance, Aliso Viejo, CA USA: BoldChat by LogMeIn Pacific Life — Online Transaction Tool Microsoft, Redmond, WA USA: Marketing Solution—New Microsoft Dynamics 365 for Customer Service GOLD STEVIE WINNER: BRONZE STEVIE WINNER: GotU, London, United Kingdom: NewVoiceMedia, San Francisco, CA USA: GotU: Delivering real offline results with Facebook ads NewVoiceMedia — The best in cloud contact center technology SILVER STEVIE WINNER: InCrowd, Boston, MA USA: InCrowd MicroTracker Incentive Management Solution—New BRONZE STEVIE WINNERS: GOLD STEVIE WINNER: Ally Bank, Detroit, MI USA: Inci Aku? GS Yuasa, Manisa, Turkey: Ally CashBack Credit Card Calculator Inci GS Yuasa, Increasing Dealer Engagement >> HomeServe USA, Boca Raton, FL USA: Increasing Sales Creating value for on demand Homeowners at their time SILVER STEVIE WINNER: of need! REV, Orlando, FL USA: Marketing Solution—New Version REV, Performance Management Platform BRONZE STEVIE WINNER: GOLD STEVIE WINNER: Blackhawk Engagement Solutions, Lewisville, TX USA: Odeabank, Istanbul, Turkey: Blackhawk Engagement Solutions Sales Felix — The fastest way for having a loan Incentives Solution BRONZE STEVIE WINNER: John Hancock Financial Services, Boston, MA USA: Incentive Management Solution—New Version Annuity Claim Kit Re-design GOLD STEVIE WINNER: Relationship Management Solution—New Xactly, San Jose, CA USA: Xactly Incent BRONZE STEVIE WINNER: GOLD STEVIE WINNER: Iconixx, Austin, TX USA: Iconixx Analytics Grid Qualtrics, Salt Lake City, UT USA: Qualtrics Insight Platform SILVER STEVIE WINNER: IVR or Web Service Solution—New HomeServe USA, Boca Raton, FL USA: GOLD STEVIE WINNER: Creating a feedback loop that drives real value in KT, Seoul, South Korea: KT’s ARS partnership relations SILVER STEVIE WINNER: BRONZE STEVIE WINNERS: Garanti Bank, Istanbul, Turkey: Ally Bank, Detroit, MI USA: Ally Lifesavers Webpages Alo Garanti (Garanti Bank Call Center) John Hancock Financial Services, Boston, MA USA: BRONZE STEVIE WINNER: Dealer & Institutional Services Relationship Management Solution Wyndham Vacation Ownership, Orlando, FL USA: Extra Holidays Mobile Site WePay Inc, Redwood City, CA USA: Scaling Relationship Management Offerings
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NEW PRODUCT & SERVICE BRONZE STEVIE WINNERS: CATEGORIES —Continued Bigtincan, Boston, MA USA: Bigtincan Hub Helps Sales People Be More Productive Relationship Management Solution—New Version and Increase Win Rates GOLD STEVIE WINNER: NewVoiceMedia, San Francisco, CA USA: A leading global provider of inside sales technology Totango, San Mateo, CA USA: Totango’s Enterprise Edition PipelineDeals, Seattle, WA USA: PipelineDeals CRM SILVER STEVIE WINNERS: Qstream, Burlington, MA USA: Impartner, South Jordan, UT USA: Harnessing the Human Side of Sales Acceleration to Impartner PRM: The Next Generation of Partner Drive Business Outcomes Relationship Management Oi, Rio de Janeiro, Brazil: Customer Service or Sales Book of the Year Unique Screen: the innovation of prepaid service GOLD STEVIE WINNER: BRONZE STEVIE WINNERS: LOTTE Department Store, Seoul, South Korea: Infinite Convergence, Arlington Heights, IL USA: 2016 Lotte Department Store Chuseok Enterprise Messaging Service (EMS) — Premium Collection Infinite Convergence Solutions PipelineDeals, Seattle, WA USA: Customer Service Training Product of the Year PipelineDeals CRM GOLD STEVIE WINNER: Transitions in Progress, LLC, Winchester, VA USA: IHG, Salt Lake City, UT USA: TIP Assessment IHG and a modern approach to training — micro training BRONZE STEVIE WINNERS: Sales Automation Solution—New Digital Native Agency, Prague, Czech Republic & GOLD STEVIE WINNER: Skillandia, Lewes, DE USA: Standards of Communication IBM, Armonk, NY USA: on Social Media IBM Sales Quota: End to End Automated Quota tools SGEi, Las Vegas, NV USA: SILVER STEVIE WINNER: Relationships for Service & Sales Success Zenefits, San Francisco, CA USA: Zenefits: Licensing+ Sales Training Product of the Year BRONZE STEVIE WINNER: GOLD STEVIE WINNER: Optymyze, Chester, PA USA: Wilson Learning, Minneapolis, MN USA: Optymyze Sales Planning Wilson Learning’s Coaching the Counselor Salesperson Sales Automation Solution—New Version SILVER STEVIE WINNERS: GOLD STEVIE WINNER: Allego, Needham, MA USA: Allego: Transforming Sales Learning with Mobile-Video Technology ClearSlide, San Francisco, CA USA: ClearSlide’s ION Release Delivers Next-Generation Imparta Inc., Austin, TX USA: Platform Imparta Virtual Sales Academy SILVER STEVIE WINNER: BRONZE STEVIE WINNERS: Microsoft, Redmond, WA USA: Advantexe Learning Solutions, West Conshocken, PA USA: Microsoft Dynamics 365 for Sales Business Acumen for Sales Professionals The Horton Group, Chicago, IL USA: Horton University Sales Combine Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: SPARK
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SOLUTION PROVIDER CATEGORIES Sales Outsourcing Provider of the Year GOLD STEVIE WINNER: Sales Consulting Practice of the Year Infinity, Cedar Rapids, IA USA GOLD STEVIE WINNER: SILVER STEVIE WINNERS: Imparta Inc., Austin, TX USA Invenio Solutions, Austin, TX USA: SILVER STEVIE WINNERS: Invenio Solutions Grows Client Business With EMKAY Inc, Itasca, IL USA: Industry-Leading Outsourced Sales Solution Utilizing EMKAY’s Advanced Analytics and Proactive Revana, a TeleTech Company, Gilbert, AZ USA: Driving Consulting to Increase Efficiency Outrageous Business Growth for Our Clients is #1 Priority Janek Performance Group, Las Vegas, NV USA: Sales Partnerships, Broomfield, CO USA: Generating Streamlined Consulting Processes Drive Revenue and Producing Brand Affinity Measurable Returns BRONZE STEVIE WINNERS: Incentive, Rewards, or Recognition Provider of the Year SalesHood and Barry Rhein & Associates, Los Gatos, CA GOLD STEVIE WINNER: USA: A brand new sales process for FinancialForce with EXTRA Loyalty Solutions, Istanbul, Turkey: Selling Through Curiosity™ and SalesHood Boosting Battery Sales and Engaging Consumers with The Brooks Group, Greensboro, NC USA 360 Degree Dealer Incentive Solution Visualize, Inc., Birmingham, MI USA: SILVER STEVIE WINNER: Visualize Helps Companies Overcome Business Issues to MarketBridge, Bethesda, MD USA Achieve Measurable Results BRONZE STEVIE WINNERS: Sales Training Practice of the Year Optymyze, Chester, PA USA: A Worldwide Provider of Enterprise Cloud Applications GOLD STEVIE WINNER: and Services Imparta Inc., Austin, TX USA QNB Finansbank, Istanbul, Turkey SILVER STEVIE WINNERS: Janek Performance Group, Las Vegas, NV USA: Customer Service or Call Center Consulting Practice Relevant Sales Training Overcomes Toughest of the Year Market Challenges GOLD STEVIE WINNER: Visualize, Inc., Birmingham, MI USA: North American Power, Norwalk, CT USA Visualize Helps Companies Overcome Business Issues to SILVER STEVIE WINNER: Achieve Measurable Results Guidebook, Inc., San Francisco, CA USA: BRONZE STEVIE WINNERS: Proactive Services = Smiley Clients MarketBridge, Bethesda, MD USA BRONZE STEVIE WINNERS: The Brooks Group, Greensboro, NC USA LockPath, Overland Park, KS USA: Wilson Learning, Minneapolis, MN USA LockPath Customer Service Team is Key to Success MapR Technologies, San Jose, CA USA: Exceptional Customer Support in an Impossibly Difficult Technology Environment
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SOLUTION PROVIDER CATEGORIES —Continued BUSINESS DEVELOPMENT CATEGORIES Customer Service or Call Center Training Practice of the Year Business Development Executive of the Year GOLD STEVIE WINNER: GOLD STEVIE WINNER: Ulysses Learning, New York, NY USA CAC 2000 Ltd., Kingston, Jamaica: SILVER STEVIE WINNER: Steven Marston, Chairman & CEO SGEi, Las Vegas, NV USA: SILVER STEVIE WINNER: SGEi Revolutionizes Customer Service Training CommonBond, New York, NY USA: Leigh Gross, VP, Business Development Sales or Customer Service Solutions Technology Partner of the Year Business Development Professional of the Year GOLD STEVIE WINNER: GOLD STEVIE WINNER: Nuance Communications, Burlington, MA USA: Board of Certification/Accreditation, Owings Mill, MD USA: Nuance’s Nina is The Go-To Virtual Assistant Cynthia Tolson, Business Development Manager SILVER STEVIE WINNERS: SILVER STEVIE WINNER: John Hancock Financial Services, Boston, MA USA: DHL Express U.S., Franklin Park, IL USA: 2016 Enterprise IT Successes through Rebranding Kelly Shepard, Business Development Manager, Enterprise OpenMarket, Seattle, WA USA Business Development Achievement of the Year— BRONZE STEVIE WINNERS: Financial Services Industries NewVoiceMedia, San Francisco, CA USA: GOLD STEVIE WINNER: Creating More Successful Conversations EFG Companies, Irving, TX USA: Prov International, Inc, Tampa, FL USA EFG Companies Runs the Tables for Second Year TCN, St. George, UT USA BRONZE STEVIE WINNER: Contact Center or Customer Service Outsourcing Provider Pacific Life, Newport Beach, CA USA: Holistic Approach to Client Communication of the Year GOLD STEVIE WINNER: Business Development Achievement of the Year— Optum Consumer Sales and Services, Horsham, PA USA: Services Industries Building a Strategic Brand Center GOLD STEVIE WINNER: SILVER STEVIE WINNERS: IBM, Armonk, NY USA: Conectys, Bucharest, Romania IBM Japan/Okinawa Business Development achievements: Silver AI OnProcess Technology, Ashland, MA USA: SILVER STEVIE WINNER: OnProcess Technology Boosts Client Success with Innovative Customer Service Thought Bubble, Brisbane, Australia: Thought Bubble’s Business Development Achievements Leadership or Management Training Practice of the Year BRONZE STEVIE WINNER: GOLD STEVIE WINNER: CAC 2000 Ltd., Kingston, Jamaica: Wilson Learning, Minneapolis, MN USA CAC 2000 Ltd. Aims High to Win Jamaica’s SILVER STEVIE WINNER: ‘Braco’ Project Peggy Klaus, New York, NY USA BRONZE STEVIE WINNER: Carew International, Inc., Cincinnati, OH USA
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BUSINESS DEVELOPMENT Business Development Achievement of the Year— Transportation Industries CATEGORIES—Continued GOLD STEVIE WINNER: Business Development Achievement of the Year— NorthStar EMS, Tuscaloosa, AL USA: Technology Industries Providing Care to our Community through Education GOLD STEVIE WINNERS: SILVER STEVIE WINNER: Broadvoice, Los Angeles, CA USA: DHL Express Sub Saharan Africa, Cape Town, South Africa: Broadvoice delivers an Amazing Experience Growing Beyond Borders — DHL Express SSA Pushpay Holdings Limited, Redmond, WA USA: Business Development Achievement of the Year— Pushpay’s Customer Success Team: Reviving personal service in an age of digital commerce. All Other Industries BRONZE STEVIE WINNERS: GOLD STEVIE WINNER: House of Apps, Istanbul, Turkey: CAC 2000 Ltd., Kingston, Jamaica: House of Apps — Mobile & Web Apps CAC 2000 Ltd. Aims High to Win Jamaica’s Business Development ‘Braco’ Project SILVER STEVIE WINNER: IBM, Armonk, NY USA: IBM New Offerings Business Development Achievements: MarshBerry Talent Acquisition, Grandville, MI USA: Quick Response Program MarshBerry Talent Acquisition New Sales Culture Kansas Information Consortium LLC (dba Kansas.gov), Topeka, KS USA: Excellence in Business Development
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Mark Your Calendar for the 2018 Stevie® Awards for Sales & Customer Service
June 28 2017: Call for entries issued October 18: Early-bird entry deadline — entry fees discounted through this date November 15: Entry deadline — $55/entry late fee will be charged for entries submitted after this date November 2017 –January 2018: Preliminary judging January 11 2018: Final entry deadline — late entries will not be penalized in any way in the judging process January 16: Finalists notified January 17: Public voting opens for People’s Choice Stevie Awards for Favorite Customer Service January – February: Final judging February 9: Public voting closes at 11:59 pm ET for People’s Choice Stevie Awards for Favorite Customer Service February 23: Awards banquet at Caesars Palace in Las Vegas, Nevada USA
THE STEVIE® AWARDS 10560 Main Street • Suite 519 • Fairfax, Virginia 22030 U.S.A 703.547.8389 • Fax: 703.991.2397 • [email protected] www.stevieawards.com