November 2020 COMPANY OVERVIEW
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November 2020 COMPANY OVERVIEW • Full service solutions provider to commercial vehicle industry • 6,115 dedicated employees • $5.8B in revenue in 2019 • 39,326 trucks sold in 2019 • 5.3% U.S. Class 8 market share in 2019 • 5.4% U.S. Class 4-7 market share in 2019 COMPANY HISTORY • 1965: Founded by W. Marvin Rush with GMC dealership • 1967: First Peterbilt fleet sale/dealership opens • 1992: Introduced Rush Enterprises coin, core values • 1994: First Peterbilt acquisitions • 1996: Initial Public Offering • 2003: Expanded medium-duty product offering • 2004: Second Public Offering • 2006: Held first Technician Skills Rodeo • 2008: Acquired first Navistar dealership • 2015: Expanded capabilities to technology solutions • 2018: Surpassed $5B in revenue NEW RUSHENTERPRISES.COM • New modern design • Video on homepage • Improved navigation and functionality • Updated and more robust content • Enhanced location finder with geolocating and directions • Up-to-the-moment news and press feed • Mobile device enabled • Downloadable press and stakeholder resources • Includes link to new investor relations website COMPANY AT A GLANCE Rush Truck Centers Rush Truck Leasing Custom Vehicle Solutions Rush Refuse Systems Rush Truck Insurance Perfection Truck Parts & Equipment Rush Crane Systems House of Trucks Chrome Country Rush Towing Systems Momentum Fuel Technologies World Wide Tires Rush Bus Centers CULTURE AND VALUES CUSTOMER SOLUTIONS PREMIUM QUALITY NETWORK REACH AND SCALE RUSH TRUCK CENTERS • Largest commercial vehicle dealer group in North America • 117 locations in 22 states • 50% ownership of Rush Truck Centres of Canada, 14 International locations in Ontario • Class 3-8 truck sales, full range of aftermarket solutions • Broad market segment coverage • Largest dealer group for Peterbilt, Navistar, Hino, Isuzu, growing with Ford • Leasing and rental • Finance and insurance services • More than 5M square feet of premium facilities RUSH TRUCK CENTERS NETWORK Peterbilt Dealerships International Dealerships Independent Parts and Service Locations Rush Truck Centres Canada STATE-OF-THE-ART FACILITIES SOLUTIONS NETWORK • Capabilities for all makes and models • Aftermarket parts – More than $250M parts inventory – Genuine OEM and all-makes parts including proprietary Rig Tough and Premium Power powertrain parts • Service and body shop – 2,379 service bays, 2,071 technicians; 25 collision centers – 463 mobile and embedded technicians – CNG/LNG service capabilities ALL-MAKES PARTS SOLUTIONS • Comprehensive all-makes parts catalog – More than 9,000 popular parts – Industry-leading brands • National all makes mailer – Monthly parts and service specials – Featured suppliers – Includes Rush Truck Centers capabilities • Rig Tough and Premium Power Powertrain cross-reference and specification sheets • Regional and local market-specific promotions SERVICE – THE RUSHCARE WAY • 2,379 service bays • 2,071 factory-trained technicians • ASE -certified technicians work on all makes and models • Full menu of service – PMs to overhauls • Xpress services for faster diagnostics and expedited service • DOT inspections, onsite fluid analysis and DPF cleaning • After-hours service • Pick-up and delivery * ‡ * Available for Peterbilt, International, Ford, Hino, Isuzu and Mitsubishi Fuso trucks, Blue Bird and IC buses, and PACCAR or Cummins engines. ‡ Requires RushCare Telematics Service Package – an optional service for an additional fee. RUSHCARE SERVICE CONNECT • State -of-the-art online service communication system • Provides on-demand, 360-degree view of service process for vehicles in service departments • 24/7 access to repair status • Access to complete service history of all work done at Rush Truck Centers • Documented 2-way communication • Out-of-network service tracking • Fully functional on mobile devices • Available to customers at no additional cost RUSHCARE PARTS CONNECT • Easy -to-use, intuitive online parts ordering system • Most comprehensive online source for all-makes parts • Millions of cross-referenced part numbers • Simple navigation: search by full or partial part number, description or manufacturer • Alternative and related part recommendations • Parts descriptions, full-color photos, specifications and VMRS data at your fingertips • Local and $250M nationwide inventory search and availability • Personalized results based on history • Parts available for pickup or delivery DEDICATED CONCIERGE SERVICE TEAM • All -inclusive customer solution • 24/7 operation • Repair and maintenance management • Safety alerts through inspection schedules • Fault code notification, recall tracking • Tire repair • Roadside assistance VEHICLE RECALL AND CAMPAIGN MANAGEMENT • RushCare dedicated service concierge team reviews trucks monthly • Review active campaigns and recalls • Schedule units for repairs at customer’s convenience • Schedule repairs during repair/preventive maintenance intervals to reduce downtime • Provide custom reporting to customer regarding campaign progress RUSHCARE TELEMATICS SUPPORT • Powered by Geotab, a leader in telematics hardware and service • Vehicle and driver data accessible through a single online portal with customizable dashboards • Monitor driving habits • Track fuel consumption • Regulatory compliance, including ELD solutions • Minimize unexpected breakdowns and repair costs • Real -time productivity tracking • Fleet optimization • Enhanced driver safety • Extensive expansion capabilities, including cameras, tire pressure monitoring, NFC readers and many others • RushCare monitoring packages available RUSHCARE RAPID PARTS CALL CENTER • Nationwide network of local parts professionals standing by – 5,000 calls per day – 96% answer rate – 15-second average wait time • Fast, personal and expert service with extensive inventory • OEM and aftermarket parts ready for immediate pickup or delivery • Brands you know and trust in-stock at any location RUSHCARE XPRESS • RushCare Xpress Check – Initial diagnosis within 2 hours – Cost and repair time estimate within 4 hours • RushCare Xpress PM – Same-day preventive maintenance – DOT inspections • RushCare Xpress Service – Brake system inspections and service – Additional programs to come RUSHCARE NATIONWIDE MOBILE SERVICE • 463 mobile service units and on-site technicians • ASE -certified, factory-trained technicians • Fully equipped to get you back up and running • On the road, in your shop or at your job site • 24/7 emergency roadside assistance • Mobile warranty repairs • Adhere to safety guidelines and best practices • Air, lube and welding capabilities CONTRACT TECHNICIANS • All tools and equipment provided • Full -time or temporary staffing • Your location • Convenient billing • Onsite warranty repairs ALTERNATIVE FUEL SERVICE EXPERTISE • Dedicated natural gas service bays • Natural gas service facilities in all-new construction and expansions • 229 natural gas-certified technicians • Certified to work on natural gas and hybrid vehicles • Expertise in state and federal emissions regulations • Specialists in engine repower and alternative fuel system installation COLLISION CENTER EXPERTISE • 25 collision centers • Highly skilled, certified technicians • State -of-the-art paint booths and frame straightening equipment • Axalta Commercial Refinishers • Direct repair facility for major insurance providers • Replacement hood and fender program gets you back on the road faster RIG TOUGH TRUCK PARTS • Quality line of truck parts and accessories • Thousands of parts in a wide range of categories and expanding • State -of-the-art manufacturing in ISO QS9000-certified facilities • Rigorous quality testing • Warranty meets or exceeds industry-standard • Exceptional value, competitive pricing • Exclusively from Rush Truck Centers PREMIUM POWER POWERTRAIN PARTS • Top tier powertrain replacement parts • Fuel pumps – New and reman options – OE distributor for Bosh, Delphi, Denso and Detroit Diesel Reman • Injectors – OE quality all-makes, new and reman – OE distributor Bosch, Delphi, Denso and Detroit Diesel Reman • Turbo Chargers – OE quality new and reman options – OE distributor for Garrett, Holset, Borg Warner IHI (Isuzu) and Detroit Diesel Reman CHROME COUNTRY • More than 100,000 chrome and truck accessories • Custom parts available • Installation by Rush Truck Center – Nashville • Visit Chrome Country in Nashville or at the all-new www.chromecountry.com CUSTOM VEHICLE SOLUTIONS • Vehicle upfitting and component installation • CNG/LNG fuel system installations • Highly trained staff of engineers, designers and craftsmen • Customization for virtually all applications • New vehicle pre-delivery inspections • Equipment, bodies and accessories for all-makes of vehicles • Two locations (Denton, TX, Greencastle, PA) MOMENTUM FUEL TECHNOLOGIES • Industry’s first complete CNG fuel system solution • Innovative design and manufacturing • Advanced safety features • Installation expertise • Nationwide service and support network • GreenLyncTM 2.0 integrated fuel management • Multiple configurations – Refuse – Over-the-road – Construction – Beverage – Transit VEHICLE FRANCHISES • Peterbilt, Class 6-8 – 59 locations, 11 states • International, Class 5-8 – 42 locations, 9 states, 50% ownership of 14 locations in Canada • Ford, Class 3-7 – 9 locations, 7 states • Hino, Class 5-7 – 33 locations, 9 states • Isuzu, Class 4-5 – 26 locations, 9 states • Mitsubishi FUSO, Class 4-5 – 5 locations, 3 states • Blue Bird – 22 locations, 1 state • Collins – 31 locations, 1 state • Elkhart – 15 locations, 1 state •