VOLUME 37 June 2016

LINKEDIN 2 VOLUME 37 June 2016 NEW EMPLOYEE ASSISTANCE PROGRAMME 2 ACTION FOLLOWING 2015 STAFF SURVEY RESULTS 2 SIA ACS AUDIT 3 BRONZE AWARD ARMED FORCES COVENANT ERS 3 CUSTOMER SERVICE 4 WELCOMING NEW STAFF 5 MEET THE HEAD OF CLIENT RELATIONS, AVIATION 5 AN INSIGHT - BY ASHLEY BANCROFT, MD 6 TRAINING AND QUALITY 7 EMPLOYEE SERVICE AWARDS 9 BUSINESS NEWS 10 EMPLOYEE OF THE MONTH AWARDS 11 CORPORATE SOCIAL RESPONSIBILITY 15 AVIATION 16 ICTS UK LTD South Block, First Floor CORPORATE & PUBLIC SECTOR SERVICES 18 Tavistock House CANINE SECURITY SERVICES 19 Tavistock Square ELECTRONIC SECURITY SERVICES 20 London, WC1H 9LG WORDS OF RECOGNITION 20 www.icts.co.uk EVENTS 22 Tel: 0207 874 7576 Fax: 0207 874 7599 A DAY IN THE LIFE OF… 22 STAFF BENEFITS 23 NOTICES 24 Editor: Roberta Puccinelli Sher Page 2 V OL UME 37 Page 3

Photo: Tavistock House - London, Photo: Tavistock House - London, ICTS HQ ICTS HQ LINKEDIN GROUND-BREAKING SIA ACS AUDIT ICTS UK & Ireland now has its own page on LinkedIn – this is a ‘Showcase Page’ appearing under ICTS Europe. In line with ICTS’ strategy to improve RESULTS FOR ICTS, MAKING IT TOP IN THE communication via social media, we would like to invite ICTS staff to create LinkedIn profiles and ‘follow’ ICTS UK & Ireland’s showcase page. INDUSTRY LinkedIn is the world's largest professional network and a tool via which we, Following a recent SIA Approved Contractor Scheme (ACS) audit, ICTS as a Company, can better connect with professionals in our line of business receives the top score in the Security Industry. For the third consecutive and share corporate and industry news. LinkedIn will also be used for year ICTS has improved its SIA ACS audit score to a remarkable 170 out of recruitment. 174. NEW EMPLOYEE ASSISTANCE “The results are fantastic and it is a delight to be able to receive such recognition for the quality of service delivered and hard work that goes into PROGRAMME our daily tasks. We were told that the feedback the SIA received from our In the middle of June 2016 ICTS UK & Ireland is introducing a new staff Clients, was second to none. We, the team as a whole, must be extremely benefit – an Employee Assistance Programme (EAP), run by Workplace proud of this achievement, for it is due to the work of every individual staff Options. Workplace Options is an expert provider of employee support member who provides services, creates relationships with the Clients and services that is completely independent from ICTS. goes above and beyond what is expected” said Gary Benwell, Head of Corporate and Public Sector Security Services, ICTS (UK) Ltd. Staff will be able to access free and professional advice on a range of subjects: personal, work, family and relationships, daily living and life events The SIA ACS demonstrates the existence of an effective quality management etc. The services will be accessible by phone, e-mail, instant messaging and system and shows commitment to quality, customers, and a willingness to work towards improving efficiency. Photo: Gary Benwell (ICTS Head of via the website. Further information to be issued via Yammer and locally. Corporate and Public Sector Security Services). ACTION TAKEN FOLLOWING 2015 STAFF ICTS UK RECEIVES THE BRONZE AWARD SURVEY Paul Hunter, Executive Director Business Affairs, ICTS UK & Ireland said, “It FROM THE ARMED FORCES COVENANT was pleasing to see that the overall results of the 2015 Survey were an improvement on 2014, with an increase in positivity across all areas. EMPLOYER RECOGNITION SCHEME However, we know there are areas that we can do better in and that there ICTS’ work through its Military Service Transition Advice and Resettlement is always room for improvement. One of these themes that carried over Training (START) Programme has won a Bronze award from the Armed from previous surveys was that whilst there had been improvements, there Forces Covenant Employer Recognition Scheme (ERS). ICTS has been was still a feeling that we failed to communicate effectively and that this recognised for its commitment to, and support of, defence personnel. Paul Hunter, Executive was having an effect on morale. Director Business Affairs, “The scheme is made up of Bronze, Silver and Gold awards for employers Local management were tasked with improving this and some of the actions ICTS UK & Ireland said, who support those who serve or have served in the Armed Forces, and their taken to address this were: “All of you have a voice families. We are honoured to have been selected and for our work to have  Employee forums, regular staff meetings and drop-in sessions were and we will continue to made a difference to injured and able-bodied Servicemen and women’s implemented at larger operational locations to ensure that all listen to you and work transition into civilian employment upon leaving the military. employees have an opportunity to raise points, both positive and hard to improve on all negative with management. areas within the To date we have helped and advised over 300 soldiers and veterans through  Operations such as the Home Office / UBKA, where staff are deployed Survey.” taster visits/insight days, bespoke visits (to meet individual’s physical in small numbers over a wide area, regular visits and increased daily limitations), work placements, and most notably it has led to the contact plans were implemented. employment of over 70 ex-servicemen and women with ICTS and many  The success of the Social Committee in Belfast Airport was also copied more elsewhere” said Scott Paterson, Head of ICTS Military START and airports such as Dublin formed new social committees which Programme and Head of Consultancy, ICTS Consult. whilst still in their infancy, are beginning to show positive results. All of these, along with the use of Yammer are helping to improve the way in which we communicate with you, but there is always more that can be done.” Page 2 V OL UME 37 Page 3

Photo: Tavistock House - London, Photo: Tavistock House - London, ICTS HQ ICTS HQ CUSTOMER SERVICE WELCOMING NEW STAFF A MESSAGE FROM JIM FINEGAN, EXECUTIVE BUSINESS AFFAIRS DEPARTMENT WELCOMES DIRECTOR OPERATIONS, ICTS UK & IRELAND EMPLOYEE RELATIONS MANAGER, MATTHEW Dear Colleagues, SKINNER Our roles are vast and varied and together we form the team that is ICTS UK MATTHEW SKINNER says, “Having spent five years in the RAF as an aircraft & Ireland - engineer, and after being called to the Bar, I started my legal career in family law. I quickly realised family law was not for me and have been You may be assisting a passenger through the screening process at Central working exclusively in employment law for the last 7 years. Search at Bristol or Belfast International Airports, interviewing a passenger at check-in for a transatlantic carrier at one of the airports where we are I’m based in Stafford but I am also a Tottenham Hotspur season ticket working, such as London Heathrow, Gatwick, Manchester, Dublin, Glasgow, holder so seem to spend most of my life commuting backwards and Edinburgh, Shannon, Belfast International; you may be processing a visitor forwards to London. at an Amazon facilitation centre in Swansea, Gourock, Peterborough or Lu- Photo: Matthew Skinner (ICTS ton or at one of the 50 other locations around the UK; you may be greeting Employee Relations Manager). a visitor at a corporate reception desk in Slough, processing a ‘Level Four’ AVIATION WELCOMES OPERATIONS MANAGER AT bag at Cork, Edinburgh, London Gatwick, Shannon or Dublin Airports; you MANCHESTER AIRPORT, CATHERINE WARBURTON may be screening passengers passing through US immigration control posts CATHERINE WARBURTON says, “I have been based at Manchester Airport at Dublin or Shannon Airports, checking IDs at a global bank’s HQ in Lon- over twelve years and I love working in the Aviation Industry. I am happy to don’s Canary Wharf, or even screening people with a Canine Search Dog at say that I am thoroughly enjoying my time at ICTS so far as we have a really Crufts or at a nuclear power station at the northern most point in the UK; strong close knit team. you may be securing a vehicle checkpoint at a port in the North of the UK, or keeping students from being too boisterous at a London College; you Photo: Jim Finegan (Executive Director Operations, ICTS UK & I am originally from a small village called Littleborough in Lancashire but I could be greeting visitors to a Royal Residence in London, or dealing with Ireland). now live in Congleton with my partner, Richard. It is a lovely town set in intoxicated persons waiting in the A&E dept at Epsom Hospital; you could beautiful countryside and is a great night out! even be fitting a CCTV system in a residence or a school or answering the phone to one of our Clients from our London HQ. Although I have not met everyone at Manchester yet I am confident that our team is strong and that together we can overcome the challenges of All of the above are duties you may be carrying out in the course of your Aviation Security. working day with ICTS UK & Ireland. Photo: Catherine Warburton (ICTS Operations Manager at The most important thing you will be doing in order to carry out your func- Manchester Airport). tion well, is delivering a high standard of customer service to all the people you are handling, processing or dealing with. MEET THE HEAD OF CLIENT RELATIONS, Good customer service makes our job much easier to carry out. Breaking the ice with a smile will work 99% of the time, and will create the correct AVIATION atmosphere in which to elicit the cooperation of the passenger, visitor or client. Good customer service is essential for good security, as we can only LEVENT URAL really risk assess a person through communicating with them. By creating that communication link with the person with whom we are dealing, we When did you join ICTS? 10 March 1997. encourage their cooperation and good will. It makes our job much easier, What was your first job (at ICTS)? Security Agent. our working day brighter and results in a mutual feeling of satisfaction for What do you enjoy most of your job? Diversity. both parties. What is your favourite colour? Blue. What is your favourite food? Turkish. Our Clients contract us because they recognise that we understand the im- Place you would like to visit? Canada. portance of and strive to implement the highest standards of customer ser- What has been your best holiday? Cornwall. vice whatever the type of service we are delivering for them. What is your favourite pastime? Exercise. What do you wish ICTS UK for the future? Prosperity. Photo: Levent Ural (ICTS Head of Please keep the above in mind when you next start your shift wherever you Client Relations, Aviation). work, and keep smiling! Page 4 Page 5

Photo: ICTS participants of a CMI Level 5 course. AN INSIGHT INTO FUTURE INNOVATION IN TRAINING AND QUALITY CHARTERED MANAGEMENT INSTITUTE (CMI) SECURITY SERVICES ACCREDITATIONS AND PUTTING MANAGERS ON THE BY ASHLEY BANCROFT, MANAGING DIRECTOR, RIGHT PATH TO SUCCESS, BY SARINA REUBEN, ICTS UK & IRELAND ASSISTANT PROFESSIONAL SERVICES MANAGER, The global terrorism risk continues to evolve and become more ICTS UK & IRELAND sophisticated in terms of the threat to life and assets. With current threat In early September 2015 there was a trainer’s conference held at Heathrow, level from international terrorism to the UK rated as ‘severe’, an attack during which we were all introduced to CMI. ICTS decided to work in part- could take place at any time and any organisation could be directly affected nership with the CMI and to roll out their Level 3 and Level 5 programmes or indirectly disrupted. Company-wide, with both programmes tailored specifically to ICTS’ needs. To mitigate such threats, organisations need to remain proactive in their Several trainers were interviewed by CMI representatives (based on CVs defence which will require a constant review and randomisation of security submitted in advance). The following were chosen to sit through the pro- protocol and operating procedures so that security infrastructure cannot be gramme as trainees and then get the accreditation to deliver the courses: CMI Level 3 Trainers: Susan Dutt, Jatinder Chehal, Alan Richardson. compromised or second-guessed by potential perpetrators. To facilitate this CMI Level 5 Trainers: Sarina Reuben, Itai Sher. approach we envisage the wider adoption of output security specifications to create lean and responsive security services which will replace The ‘Level 3 Award in First Line Management’ is developed for Junior Man- traditionally stringent input specifications. agers and First Line Managers who have operational responsibility for a de- fined area of activity and who wish to build upon and develop their existing Establishing an effective output specification in security involves balancing management skills and knowledge. This qualification gives Junior Managers the twin focuses of controlling risk and minimising operational disruption. the communication and motivational skills to help improve operational effi- Photo: Ashley Bancroft (Managing ciency. With multiple parallel objectives for the service the most effective approach Director, ICTS UK & Ireland). to defining outputs is a balanced scorecard approach. This enables The ‘Level 5 Award in Management and Leadership’ enables Managers to collaborative weighting of different service outputs to develop a strengthen and develop their knowledge of middle management by focus- specification which is representative of the risk appetite and wider ing on specific management areas identified in the NOS (National Occupa- operational objectives of the client. This form of contract offers strong tional Standards) that are applicable to their job. commercial advantages to clients, as the security provision will fluctuate in accordance with the security environment. We all sat the programme in October 2015 after which we had to submit a 3000 word assignment to CMI. Despite initial fears and apprehension, I’m Photo: ICTS participants of the CMI happy to say we all passed the assignment successfully and received our Level 3 course, with Ashley In addition a less mainstream, less prepared for security threat, we believe, awards from CMI. The next step was to deliver the workshops to ICTS Su- Bancroft, Managing Director, ICTS is the potential disruption that could be caused by cyber-crime. Also pervisors and Managers while being observed by CMI facilitators. UK & Ireland (second from left). operating within an evolving landscape of continually changing methods of attack, deploying increasingly sophisticated techniques, the threat is now The first Level 5 workshop was held by Itai & Sarina at Head Office in March evolving into a physical ‘insider threat’ as an innovative way of 2016. There were Managers from different departments: Aviation, Payroll circumventing IT security infrastructure. Corporate & Public Sector and Client Relations. Ashley Bancroft (Managing Director), Alan Dutt (Executive Director Business Assurance) and Shaike Ro- zanski (VP Compliance, ICTS Europe) were present during some of the les- Every business relies on the confidentiality, integrity and availability of its sons. data; protecting this information is becoming increasingly critical, and increasingly prone to attack. Worldwide, thousands of IT systems are Despite initial nerves the first workshop was a resounding success with posi- attacked and compromised daily; some purely for the kudos of doing so, tive feedback from both the participants, the Company’s observers and the others for political motives, but most commonly they are attacked with an CMI facilitator. The next step was a follow-up day in April 2016 with the can- aim to steal money or commercial secrets. didates to prepare them for the assignment, during which the CMI quality Photo: ICTS participants of the CMI assurance representative was present to give the final go-ahead for accredi- Level 5 course. tation. ICTS is developing multi-layered security principles to protect against this emerging trend which focuses not only on electronic and procedural data The assignments from the first workshop are due in early May; they will protection (from an IT perspective) but also on more stringent employee then be forwarded to the CMI for checking and verification. Successful com- screening, attention to employee welfare, utilisation of profiling and pletion of the assignment results in the candidates receiving a CMI Level 5 screening methods (from an HR perspective), advanced threat detection award in Leadership & Management, with the Level 3 candidates receiving training and robust contingency planning. an award in First Line Management after successful completion of their course assignment. V OL UME 37 Page 6 Page 7

Photo: Ground Security course, Feb - Edinburgh. Back row (L-R): David Jenkins (ICTS Trainer at Edinburgh Airport), Michael Quigley (Security Agent), Ian Law (Security Agent), James McCulloch (HBS at Glasgow Airport), George Fraser (Security Agent), Timothy Ligertwood (Security Agent), Lee Photo: Thevadas Ramdas McLeod (Security Agent), John (Heathrow Airport). Quigg (ICTS Trainer at Glasgow Airport). Photo front row (L-R): Allan Forbes (HBS, Edinburgh Airport), Marcella Johnston EMPLOYEE SERVICE AWARDS (Security Agent), Jean Cameron Thank you to the following members of staff for their commitment and (Security Agent), Arran Johnstone loyalty to the organisation: (Security Agent). 15 YEARS’ SERVICE Kathleen Maule (Belfast International Airport) CMI CONT. “I have worked for ICTS at Belfast International Airport for 15 years. During The second Level 5 and Level 3 workshops took place in April 2016, with the this time I have seen a lot of changes and especially from 9/11. My role at same positive feedback given by the participants. The third Level 5 course the airport is so varied as we look after central search and all access control took place on 9 May 2016, with a follow-up day scheduled for June. The points throughout the airport. The last 15 years have gone by very quickly next Level 3 course has been currently postponed for later on in the and I have to say that I have enjoyed it thoroughly.” summer. Stephen Kennedy (Belfast International Airport) “I have enjoyed working here (Belfast Airport). I have made some good To date, approx 40 employees have attended the courses, and are due to friends and have seen some changes. The past fifteen years have gone by so submit their assignments by the end of June 2016, with 100% pass rate Photo: APM course, March quickly; after spending the first ten years on day crew and the last five years expected. Edinburgh. Back row (L-R): David Photo: Kathleen Maule (Belfast Jenkins, Jenna Cunningham, Moira on night shifts. No two nights are the same; there is always something dif- International Airport). McGinn, Andrew Yorston, Marilyn Wheelton, Frank McGrath and ferent! That’s what I like about the job.” ICTS has taken a positive initiative in investing in its employees, taking Margaret McAleese. Managers to the next level, expanding and strengthening their skills set, Front row (L-R): Catherine Sutherland, Kelly Reid, Teri Neil Hanson (London Heathrow Airport) which in turn will make the Company as a whole stand out as a leader in the Marron. “It’s been 15 years now that I have been working for ICTS and the time has industry. flown by. I have worked with some good people over the years and still enjoy doing what is an important job.” AVIATION COURSES Numerous Ground Security and APM courses have taken place this last Thevadas Ramdas (London Heathrow Airport) quarter in anticipation of the summer season. Staff from the UK & Ireland I joined ICTS as an x-ray Operator on 23 May 2001, mostly working with Air have trained together—congratulations to all who passed successfully. A Canada. I was given the opportunity to become a Supervisor in 2010. I have few photos of the training teams have been included here—the rest can be had good support from all my colleagues and management team. I have seen on Yammer (ICTS internal social media network). Photo: APM course, March achieved a lot as a person and professionally. I wish the Company all the Glasgow. Back row (L-R): John best. Carrigan, Bill Young, Frank Photo: Stephen Kennedy (Belfast McGrath (ICTS Trainer), Allison International Airport). FIRST AID COURSES Brown, Linda Compton, Gary Syed Yousuf (London Heathrow Airport) Staff from Corporate and Public Sector Security Services contracts (Barclays, Bannerman, Rachel Martin. Front I applied to ICTS in May 2001 to be a Security Agent. I was given the oppor- row (L-R): Heather Murray, Angela Amazon, Louis Vuitton etc.) came together for a series of First Aid courses Levy, Donna Menzies. tunity to become a Supervisor in mid-2002. Then from 2005 I was given the held at HQ: First Aid At Work, Automated External Defibrillator (AED) and position of Night Shift Duty Manager. I have had good support from all my Emergency First Aid At Work. colleagues and management team. First Aid courses were also run at ICTS Stockley Park offices for the contracts 10 YEARS’ SERVICE based around London Heathrow. Jacqueline McKeown (Belfast International Airport), Kenvin Vidal (Heathrow Cargo), Subashini Pushpanathan (Belfast International Airport), Philip Gore (Heathrow Cargo), Natalie Marden (Heathrow Cargo), Kenneth Hazzard (Birmingham Airport), Michael Thomas (Gatwick Airport), Rachel Campbell Photo: Neil Hanson (Heathrow (Gatwick Airport), Ian Gregory (Gatwick Airport), Christine O’Brien (Belfast Airport). Photo: First Aiders at HQ. International Airport), Brendan Stokes (Dublin Airport). Cont. on pg. 10. V OL UME 37 Page 8 Page 9

Photo L-R: David DA Graca (ICTS Security Agent), Elaine Woods (ICTS Security Agent), Michael Gale (Supervisor), Andy Wilcox Photo L-R: Ahmed Tholley (ICTS Contract Manager at the City of (ICTS Security Agent), Abdul Malik Westminster College) Kamal Hashi (ICTS Security Agent), Giuseppe (ICTS Security Officer), Abdifatah Carbone (ICTS Security Agent), Abdi (ICTS Security Officer), Itai Sher (ICTS Regional Manager, Neil Hodgson (ICTS Regional Corporate and Public Sector Manager). Security Services). 10 YEARS’ SERVICE CONT. EMPLOYEE OF THE MONTH AWARD Caroline Woods (Shannon Airport), Nick Wynne (Dublin Airport), Mary FEBRUARY 2016: ABDIFATAH ABDI & KAMAL HASHI Taylor (Glasgow Airport), Felix De Souza (London Heathrow Airport), Celia Congratulations to Abdifatah Abdi and Kamal Hashi, from the City of Westminster Trindade (London Heathrow Airport), Rajesh Kumar (London Heathrow College, who did an outstanding job while responding to a neighbourhood call-out. Airport), Daniel Driscoll (Manchester Airport), Helen Jones (Bristol Airport), They were confronted with a hostile situation and dealt with it very well. Fernando Franco (London Heathrow Airport), Alan McKenna (Dublin Our Client, Robin Pellet (Estates Manager, City of Westminster College) wrote in an Airport), Robert Wilson (Glasgow Airport), Martin Brown (Belfast email, “Their ability to diffuse and extract themselves from a potentially dangerous International Airport), Jean Steele (Glasgow Airport), Kim Putman (London position has been noted at all levels.” Heathrow Airport), Keith Irvine (Belfast International Airport), Paul Stephens (Belfast International Airport), Mark Caruth (Belfast International Airport), INTERVIEW WITH ABDIFATAH ABDI Killian McElroy (Belfast International Airport), Garry Uprichard (Belfast When did you join ICTS? 1 August 2015 - through ‘TUPE’. Photo: Syed Yousuf (Heathrow International Airport),Colin Black (Belfast International Airport), Miriam Airport) - marking 15 years’ What is your job at ICTS? Security Agent. Fitzgerald (Dublin Airport), Pamela Keating (Shannon Airport), Rezaul Arif service with ICTS. What is your favourite colour? My favourite colour is white because it (Shannon Airport), Patrick O’Brien (Shannon Airport). represents peace. What is your favourite food? Italian Pasta and hot soup. What has been your best holiday? Being with my family in Disneyland Paris - seeing my children having the best time. BUSINESS NEWS What is your favourite pastime? Spending time with the children. ICTS UK EXPANDS ITS SECURITY SERVICES AT INTERVIEW WITH KAMAL HASHI The winner(s) of the LONDON GATWICK AIRPORT TO ALSO INCLUDE THE When did you join ICTS? 2 November 2015. Employee of the Month NORTH TERMINAL What is your job at ICTS? My job title at ICTS is Security Officer and my responsibility is to protect life and property; prevent loss and promote high award receive(s) a ICTS has been awarded the security services contract for the provision of £100/€125 (net) bonus, a Hold Baggage Screening services at Gatwick Airport. This win is a standards and professionalism. What is your favourite colour? My favourite colour is blue because, blue is certificate and a mention combination of a contract renewal for the provision of Hold Baggage in the newsletter. Screening at Gatwick’s South Terminal and the start of new operations at the colour of the sea and sky. Blue symbolizes trust, loyalty, wisdom, faith, the airport’s North Terminal. The new contract is for 5 years. truth and last but not least heaven. Blue is also a mellow colour which compliments my personality. “This is the first time in many years that the Airport has chosen a sole What is your favourite food? My favourite food is the Somali traditional supplier to serve its two Terminals. We have been operational at the South food. Just to add to this, my favourite dish is a combo plate with grilled goat, Terminal since 1996 and are honoured to be able to expand our services fried tilapia, rice, and vegetables. and serve the airport as a whole. What has been your best holiday? I cannot say I have had a holiday, so my best holiday is yet to come. The experience of the ICTS team, consistent quality of service and value What is your favourite pastime? My favourite pastime is to spend time with proposition, are factors that led to our success in the selection process” said Photos: HBS operations at London family and friends, playing sports and reading biology books, especially Gatwick Airport. Ashley Bancroft, Managing Director, ICTS UK & Ireland. topics relating to genetics. WESTJET CHOOSES ICTS FOR THE PROVISION OF Both Abdifatah and Kamal wish ICTS “a prosperous future; a future that is SECURITY SERVICES AT LONDON GATWICK AIRPORT filled with countless new contracts, expansions and global fame.” ICTS has been awarded the 3-year contract for the provision of aviation security services for WestJet, including document verification checks and ad-hoc security services for the Canadian airline. This new contract will see ICTS supporting WestJet’s 4 daily flights, 7 days a week from Gatwick. V OL UME 37 Page 10 V OL UME 37 Page 11

Photo L-R: Michael Alboni (ICTS Security Supervisor – Amazon), Photo L-R: Vicky Smith (ICTS with Ghouse Mohammed (ICTS Regional Manager), Magda Janiak Service Delivery Manager). (ICTS Duty Manager). EMPLOYEE OF THE MONTH AWARD EMPLOYEE OF THE MONTH AWARD MARCH 2016: MICHAEL ALBONI APRIL 2016: MAGDALENA JANIAK Congratulations to Michael Alboni, ICTS Security Supervisor based at the Congratulations to Magdalena Janiak, ICTS Duty Manager at Manchester Amazon site in Southall, who was nominated Employee of the Month of Airport, who was nominated Employee of the Month of April 2016, by Vicky March 2016, by Ghouse Mohammed, Service Delivery Manager, ICTS UK. Smith, Regional Manager, ICTS UK. Vicky says, “Magda has worked tirelessly to improve the professionalism of the Station and has worked incredibly Michael reorganized hundreds of lockers in the locker room and introduced hard on our manning levels under difficult circumstances. She is always an effective key handling process – The task was his own initiative and much available on the phone to support her colleagues and team members, even appreciated by our Amazon colleagues. The aim of ICTS’ out-of-hours and on her days off. She frequently has come into work at employee recognition short notice on her days off to cover shortages etc. and always supports schemes is to encourage both the operation and the management team. Her above and beyond INTERVIEW WITH MICHAEL ALBONI and reward individual contribution is much appreciated.” When did you join ICTS? 24 March 2015. employees where What is your job at ICTS? Supervisor. accepted standards of INTERVIEW WITH MAGDA JANIAK What do you enjoy most of your job? Interacting with people from all conduct and When did you join ICTS? January 2014. different walks of life. performance have not What is your job at ICTS? Duty Manager at Manchester Airport. just been met, but What is your favourite colour? Blue. What do you enjoy most of your job? Working with and helping people and exceeded. What is your favourite food? Paella. the fact every day is different. Place you would like to visit? Tokyo, Japan. What is your favourite colour? Red. What has been your best holiday? Palermo, Sicily. What is your favourite food? Pizza. What is your favourite pastime? Socializing with friends and travelling. Place you would like to visit? Thailand. What do you wish ICTS UK for the future? To grow and prosper. What has been your best holiday? I always love going home to Poland. What is your favourite pastime? Swimming. What do you wish ICTS UK for the future? Ongoing development and continued prosperity. Page 12 Page 13

Photo: ICTS team at HQ raised £1,000 for Cancer Research UK.

CORPORATE SOCIAL RESPONSIBILITY ICTS UK’s CSR activities Photo L-R: Jim Finegan (Executive ICTS AT BARCLAYS BASINGSTOKE RAISE £1,892 FOR remain high on the Director Operations), Mohammed Khalfe (ICTS Security Officer), CHARITY agenda for 2016, with the Ashley Bancroft (Managing Director, ICTS UK & Ireland) at Congratulations to the ICTS Security team at Churchill Plaza (Barclays focus to be on increasing ICTS’ HQ in London. Basingstoke) who have organised two fundraising events recently, raising the number of volunteer £882 for Children in Need and £1,010 for Macmillan Nurses! hours. EMPLOYEE OF THE YEAR 2015 AWARD The events, which included a raffle were organised by ICTS Security Officer, MOHAMMED KHALFE Tony Rolfe. Well done to all involved! Ashley Bancroft, Managing Director ICTS UK & Ireland says, “Many congratulations to Mohammed “Kass” Khalfe for being selected Employee of Mohammed “Kass” ICTS AT MANCHESTER AIRPORT HELP LIANE CLARKE the Year 2015. It was a pleasure for Jim and I to welcome Kass to HQ in Khalfe says, “I deeply RAISE FUNDS FOR GENETICS DISORDERS UK London this week and to thank him for his service to the Company and the appreciate being recog- Liane Clarke, ICTS Administrator at Manchester Airport wrote, “When my way in which he handed a very dangerous situation whilst working at nised by the Company. son, Martin, was born he had similar deformities to his hands and feet as my Sanford House, part of the Home Office contract in Solihull. Kass has just Thank you to my mother, his grandmother. It was then that we discovered that we all suffer from a genetic condition called ‘EEC Syndrome’. Last year I started the marked 14 years’ service with the Company and it is rewarding to be able to colleagues who have Photo: Tony Rolfe (ICTS Security recognise his exemplary work. Trefoil Guild Voyage Award. One option for part of the award is to Officer) on the right, with a helped me succeed and colleague. who have nominated me. raise money for a good cause and I decided to take up running and do a sponsored 10K race. It is our mission to develop the Company and to create a productive and Once again thank you happy working environment for all to be proud of. Hard work, very much.” professionalism and commitment to the Company should not go unnoticed I had recently discovered the Genetics Disorders UK charity and realized that and schemes such as Employee of the Month and Employee of the Year are they offer support to families and children with genetic disorders. This was valuable opportunities for us to recognise these qualities. I encourage you something that did not exist 20 years ago and I feel it would have been a all to make the most of your working life, to strive for professional great help to me during the early years with Martin, especially after the loss satisfaction and together we will create a great ICTS.” of my mother.

On Sunday 24 April 2016 I ran the Whitley 10K, my chipped time was 1 hour Photo: Kay Grubb (ICTS Security 3 mins and 43 sec. The weather was reasonably good to me, waited until I’d Supervisor) on the right, with a EMPLOYEE RECOGNITION SCHEME The winner of the colleague. A reminder: small changes to the ICTS employee recognition schemes were Employee of the Year finished before it poured down. I have raised approximately £650 (plus gift introduced in 2016. award receives a aid).” £1000/€1250 (net) The criteria for the selection of the ICTS Employee of the Month and bonus, a certificate and a SCOTTISH SOCIETY FOR THE PREVENTION OF Employee of the Year have changed slightly. Whereas previously the award mention in the CRUELTY TO ANIMALS was open only to ICTS Security Agents/Officers, Team Leaders or newsletter. Caroline Hiller, ICTS Duty Manager at Glasgow says, “Recognition is due to Supervisors, from 2016 the award is open to all ICTS staff members. Donna McMillan (ICTS HBS Agent at Glasgow Airport) who worked hard to collect donations for the Scottish Society for the Prevention of Cruelty to On some occasions, it will be possible to have more than one staff member Animals and raised the sum of £88.67. She also continuously collects used awarded Employee of the Month, and on others, there may be no awards newspapers and blankets from staff at the airport and she then delivers given. All staff members selected as Employees of the Month during 2016 Photo (far L): Liane Clarke (ICTS them to the local animal shelter which are then used as bedding for the Admin. at Manchester Airport). will be nominees for the Employee of the Year award. For further details see dogs and cats whilst they are waiting to be re-homed.” ICTS 2015 Corporate Social Responsibility Report (page 16), downloadable from www.icts.co.uk. V OL UME 37 Page 14 Page 15

Photo: ICTS team at HQ raised £1,000 for Cancer Research UK.

Photo: Group photo including Caroline Vear (Bristol Airport’s Standards & Compliance Photo L-R: Kelly Reid (ICTS ISC), Manager) – 5th from right, Sarah Tamara Walters (AA Regional ISC), Pritchard (ICTS Station Manager) Moira McGinn (Security Agent) & – far right, and Helen Jones (ICTS David Jenkins (ISCTS ISC) at Operations Manager) – 2nd from Edinburgh Airport left. AVIATION DEPARTMENT FOR TRANSPORT AND TUNISIAN DELEGATION VISIT BRISTOL AIRPORT THE UPCOMING SUMMER SEASON On 6 April 2016, the DfT chose to showcase Bristol Airport to delegates from Jim Finegan, Executive Director Operations ICTS UK & Ireland says, “At ICTS Tunisia. The delegation and DfT were shown around the airport by Caroline Stations across the UK & ROI preparations are well underway for the Vear (Bristol Airport’s Standards & Compliance Manager), Sarah Pritchard upcoming summer season, when Airlines expand their operations massively (ICTS Station Manager) and Helen Jones (ICTS Operations Manager). upon the Winter schedules. All our Stations are recruiting, training and preparing for the new flights and schedules. FOR THE SECOND CONSECUTIVE YEAR, ICTS AT Generally our Stations double in capacity over the summer months and in SHANNON AIRPORT TEAMS UP WITH LIMERICK some cases even quadruple the number of scheduled flights they INSTITUTE OF TECHNOLOGY (LIT) service during the summer months. Audrey Wilhite, ICTS Station Manager at Shannon Airport says, “The LIT Photo L-R: Dr. Sinead O'Leary (LIT) Audrey Wilhite (ICTS Station work experience programme is in full swing. We currently have seven LIT Manager at Shannon Airport) and A big thank you for all the hard work involved in these preparations and students with us this year working on our summer contracts. Sarah Whitsell (LIT student). good luck for the forthcoming season. It is looking like it’s going to be the busiest yet.” Dr. Sinead O'Leary from LIT has co-ordinated that the Travel and Tourism degree students can avail of a grading on a module, for work experience — WELCOMING AMERICAN AIRLINES BACK AT this goes towards their final degree. We are also lucky that some of the LIT EDINBURGH AND GLASGOW students who worked with us last year have returned. They have proved a It has been a busy time for ICTS in Scotland with Glasgow launching their real asset to ICTS, as they are very committed and anxious to gain seasonal AA flight and Edinburgh welcoming back their second daily flight experience in their chosen degree.” to Newark, US, for the summer season. “Well done to everyone involved; both teams took the additional flights in their stride” said Louise Cameron, ICTS CONTRACTED BY AIRLINES TO PREVENT AND ICTS Operations Manager at Edinburgh Airport. DEFUSE ALCOHOL-RELATED INCIDENTS ICTS has recently started work at a number of UK and Irish airports for UNITED AIRLINES RESUMES ITS FLIGHTS OUT OF airlines that have been affected by the bad behaviour of passengers due to NEWCASTLE excess alcohol consumption. Photo above: Alex Timperley (ICTS Administrator and Coordinator of Vicky Smith, ICTS Regional Manager, says “May sees the return of the Operations) and (below): Rocky Sherrington (ICTS Security Agent) United seasonal service to Newcastle International Airport. Once again ICTS “There have been a number of stories which have hit the headlines recently at Manchester Airport. will be providing Supervision and ‘GSC’ coverage to the operation, ably on flights being disrupted and diverted because of badly behaved supported by Newcastle Airport Security team. passengers. These incidents can be very serious and unfortunately are happening more frequently. In order to prevent such events a number The flights will depart for Newark six times a week from 26 May 2016 of UK & ROI airlines have approached ICTS and contracted us to carry out a through to 6 September 2016 and we are looking forward to a successful range of functions ranging from observing at check-ins, patrolling the airport operation again this summer.” bars, advising passengers on airline policy and searching passenger hand- luggage at Gate areas, to prevent excessive alcohol been taken on board by boisterous groups such as stag and hen parties.

We have received praise from a number of our airline Clients for whom we supply these services for the conduct of the ICTS staff carrying out these duties and acknowledging their role in defusing and preventing a number of incidents” said Jim Finegan, Executive Director ICTS UK & Ireland. Page 16 V OL UME 37 Page 17

Photo: New Canine recruit and Drugs Search Dog, Freddie, who works alongside ICTS Dog Handler, Charli Smith. CORPORATE & PUBLIC SECTOR SERVICES CANINE SECURITY SERVICES BARCLAYS AGM NEW CANINE RECRUITS As in previous years, ICTS was contracted for the provision of security Charli Smith has a new collie, Freddie, and Tim Hooper has a new sprocker, services at Barclays’ annual AGM meeting in April 2016. ICTS provided a Bryn, as Jack enjoys retirement. ‘complete’ security solution, with specialists from all ICTS departments working together on the day: manned guarding, aviation (x-ray operatives), Tim says, “Bryn is a loveable sprocker...and at one and a half years old is full canine security services (explosives search dogs and their handlers) and of energy and full of mischief...however he is now fully qualified as an electronic security services (supply of security equipment). Explosives Search Dog and has now been trained to use his sense of smell to detect the presence of explosives in any given environment. Bryn qualified as An Explosives Search Dog at Surrey Police Dog Training School on 24 ICTS JOINS PACESETTERS FOLLOWING SIA ACS Photos: ICTS securing Barclays’ AGM in London. March 2016 after completing a rigorous 8-week training course in which he RESULTS learnt his trade in many different environments: from busy shopping Photo: Explosives Search Dog, Bryn The SIA Approved Contract Scheme (ACS) Pacesetters membership is centres to train stations and airports. Since completing his training, Bryn has — working with Tim Hooper. specifically for those Security Companies that achieve an SIA ACS score of already been deployed across the country, as far afield as Dounreay on the over 128. north coast of Scotland and Canary Wharf in London!

“ICTS received the outstanding result of 170 out of 174 when audited by the Bryn lives at home in Mansfield with ‘Dad’ and Bailey, his workmate....a SIA in March 2016 – a tremendous result and an improvement for the third springer spaniel who although is nine years old, seems to be enjoying a consecutive year. We are extremely proud to be able to use the Pacesetters second puppyhood since Bryn’s arrival on the scene....” logo; the membership sets ICTS apart from the rest of the industry in terms of service delivery and quality. Charli says, “Freddie is a new recruit to ICTS Canine Services. He is a four- year old border collie. He is dual trained - Drug Search Dog; both With close to 800 security companies nation-wide with ACS status, it can be ‘passive’ (searches people) and ‘pro-active’ (searches building, vehicles and difficult for buyers of security services to differentiate between companies. areas). As he already trained as a Drug Search Dog when ICTS purchased Membership of the ACS Pacesetter is restricted to the top 15% of SIA him and I had to go on a week’s licensing course at Surrey Police Dog approved security companies and a total of only 119 companies are eligible Photo: Drugs Search Dog, Freddie Training School, where we trained at various locations including train — working with Charli Smith. to join ” said Gary Benwell, Head of Corporate and Public Sector Security stations, airport terminals, and shopping malls. Services, ICTS UK. Freddie lives at home with me and Marvin, my black labrador.” JACK RETIRES Jack used to belong to ICTS Search Dog Handler, Tim Hooper. Aged nine, Jack recently went to live with Nick Wise and family – Nick is the Security Manager at Middlesex University and a Client of ICTS (ICTS provides electronic security services to the University).

Photo: ex-Explosives Search Dog, Jack, enjoying retirement. Page 18 Page 19

Photo: ex-Explosives Search Dog, Jack, enjoying retirement. V OL UME 37 Page 20 Page 21 An email from a passenger travelling from Belfast International Airport: “I was travelling through your airport on my way to Portugal and would just like to say what a pleasant experience it was. I am an elderly lady and found everyone lovely, from check in right through to landing in Faro on Easyjet. I would like to give a special mention to a young gentleman at security called Matthew Hill. I was struggling with my documentation to scan and he very kindly helped me and also allowed me to go a shorter way to security as there was a long queue and I have walking difficulties. You should be very proud of all your staff at the airport. Thank you Margaret Taylor”

An email message sent to Audrey Wilhite, ICTS Station Manager, from a passenger at Shannon Airport “Hi Audrey I flew into Shannon on EI385 from Heathrow yesterday. A couple hours later I realised that I had left my mobile phone on the plane. I phoned the Aer Lingus Lost Baggage number numerous times last night and today. But I couldn’t get through to anyone.

As a last resort, I phoned the Shannon Airport Lost & Found number. I got hold of your colleague Mike Hogan. Forgive me if I spelled his last name incorrectly.

He was very friendly and very helpful. He took the time to go and track down my phone. Then he phoned me back to tell me that my phone was safe and sound (in a safe in the Aer Lingus baggage office). I just want to thank him (and ICTS) for his generous assistance. He really is a great ‘advertisement’ for Shannon Airport. Many thanks, ELECTRONIC SECURITY SYSTEMS Tony Bergin” NEW IP CCTV SYSTEM TO BE INSTALLED AT MIDDLESEX UNIVERSITY Congratulations to Kevin Vythilingum & Amit Upadhyay (ICTS Cabin Search Gary Helsby, ICTS Account Manager for Middlesex University writes, “ICTS Team Leaders, at London Heathrow Airport) whose work was praised by Jet Airways’ Security Manager. The following feedback was sent to Virinder Electronic System Systems have been awarded the contract to supply and Singh, ICTS Regional Manager (Heathrow): install a Pelco IP CCTV system in the latest new building at Middlesex “Dear Virinder, University. The Forum North is a pilot project for IP CCTV which will lead on Further to the txt message, the DfT auditor this morning was very impressed and to a campus-wide upgrade. full of praise for one of your search team members "Kevin" Shivaji Vythilingum. He complimented on his thoroughness and speed of Kevin. I have also noticed when The existing Dedicated Micros DVR’s have provided excellent service, but Kevin is in a team the whole search team members respond in a different way. now are nearing end of life. We will be installing the latest range of Pelco Your search team lead Amit Upadhyay is also a very good example of perfectness. cameras including 360-degree megapixel technology. Working in Photo: Gary Helsby (ICTS Techni- Keep up the good work Kevin and Amit. Photo L-R: Mike Organ (ICTS Secu- cal Account Manager, Electronic Kind regards, rity Agent) with Audrey Wilhite conjunction with Pelco and the University’s IT department, ICTS will provide Security Systems, ICTS UK). (ICTS Station Manager at Shannon a state of the art CCTV system for the future.” Farruk K. Syed” Airport). An email from Virgin Atlantic Airways’ Airport Manager LGW & HAV, Sarah Mumar, to Neil Hodgson, ICTS Regional Manager: “Hi Neil, WORDS OF RECOGNITION I just wanted to drop you a quick line to let you know how impressed I always am Phil Morgan, Vice President , CRES Corporate Security , Head of UK Security , with Paul Noble and his team. He is extremely pro-active, helpful and provides a Barclays, sent an email to ICTS following the Company’s recent SIA ACS fantastic service for us. I really appreciated Paul and his team’s efforts in the recent Audit: IT outage and it made all the difference. “This is yet again another fantastic result and one of which every member Best regards, of the ICTS team should be rightly proud. To have set the bar so high last Sarah” time yet exceeded it this year is testament to the commitment to quality and service from top to bottom. Well done to all.” An email from Zoë Nicholson, Production Coordinator, BBC Sport Relief 2016 to Jed Marshall, ICTS Head of Canine Security Services: An email from Tracy Groves, Duty Manager, Virgin Atlantic Airways Ltd to “Hi all, I just wanted to email and say a huge thank you for all of your help on last week’s Raquel Gonzalez-Williams, ICTS Duty Manager at London Heathrow Sport Relief Clash Of The Titans! What a night it was! From Hugh Dennis’ epic cy- Manager: cling fall, to Tameka’s splits, and the unforgettable wrestling clash between Paddy and “I would like to say thank you to Atul for his hard work this morning on Harry, everyone played a part in making it happen so a big thank you from the Sport VS115 at gate 334. With a passenger load of 190 Atul positioned himself at Relief team. the front of the queue directing customers to available reconcilers to I hope you have a lovely bank holiday weekend and I hope to work with you soon. protect the departure time. Atul wasn’t asked to help, he just did it. I have Many thanks, Zoe” to say I was most impressed as this is not part of his role and when I thanked him, he said “we are all one team”. Photo: Atul Patel at London Really lovely attitude and a great help, well done and thank you!” Heathrow Airport. V OL UME 37 Page 20 Page 21 An email from a passenger travelling from Belfast International Airport: “I was travelling through your airport on my way to Portugal and would just like to say what a pleasant experience it was. I am an elderly lady and found everyone lovely, from check in right through to landing in Faro on Easyjet. I would like to give a special mention to a young gentleman at security called Matthew Hill. I was struggling with my documentation to scan and he very kindly helped me and also allowed me to go a shorter way to security as there was a long queue and I have walking difficulties. You should be very proud of all your staff at the airport. Thank you Margaret Taylor”

As a last resort, I phoned the Shannon Airport Lost & Found number. I got hold of your colleague Mike Hogan. Forgive me if I spelled his last name incorrectly.

Photo: ICTS’ mobile Check-In units to be displayed at The British-Irish Airports Expo.

EVENTS THE BRITISH-IRISH AIRPORTS EXPO. 8-9 JUNE 2016 AT THE NEC BIRMINGHAM Visit ICTS UK & Ireland on Stand D23 to find out more about ICTS and how we, a professional services firm specialising in security risk, can assist your business.

ICTS will be showcasing its new mobile check-in units, launched in April 2016 at Hong Kong International Airport as part of the Airport’s ‘smart airport’ ICTS has been providing programme. The new self-service system offers a unique, simple and quick turnkey services to the 3-step check-in process that includes bag drop-off. It is designed to Aviation Industry for over maximise automation and to accommodate both agent operators and 30 years - specialising in passenger self-service. Consultancy, Personnel, Canine and Electronic Security Services. A DAY IN THE LIFE OF…. A LEAD SECURITY AGENT AT EDINBURGH AIRPORT Teri Marron said “I started working at ICTS Edinburgh on 5 May 2015. From the beginning I knew this was the career for me, enjoying the team spirit and challenges that each day brought. I was given the opportunity to apply for the position of Lead Security Agent (LSA) with ICTS for American Airlines. Happily I was successful. On 27 March 2016 I flew out from Edinburgh on my new adventure to Dallas Fort Worth, American Airlines Training and Conference Centre for the LSA training course.

Arriving a little apprehensive and unsure what the next week would bring, I was put at ease very quickly once I met my class mates and realised they were just as nervous as I was. Photo: Teri Marron (ICTS Lead Security Agent) American Airlines’ training facility in Dallas Fort I found the training course extremely interesting and informative, hanging Worth, Texas. on to each word of my instructor. Feeling I have the confidence and knowledge, I headed back to Edinburgh with all the tools I needed. Now back in Edinburgh with a new confidence and skills, I look back on my experience with a smile though, I miss the new friends I have made and hope we will keep in touch for a very long time. I will always cherish the experience that I was luckily enough to be given!” V OL UME 37 Page 22 V OL UME 37 Page 23

Photo: ICTS’ mobile Check-In units to be displayed at The British-Irish Airports Expo.

NOTICES

Congratulations to Bartosz Narozny (ICTS Security Officer Follow ICTS UK & Ireland Have you joined ICTS’ at East Berkshire on Linkedin. New closed network for ICTS College) and his wife showcase page launched employees only on on the birth of their April 2016. Yammer? It is a social baby boy on 21 April media platform, another 2016. means of sharing Company news. Congratulations to If you would like to be re- Jon Cermak (ICTS Have you started your sent an e-invitation to Contract Manager at online courses? As part join Yammer please send ICTS UK is a wholly owned Epsom & St Helier of ICTS’ agenda to invest an email to Roberta and independent subsidiary University Hospitals in its staff, ICTS has Puccinelli Sher NHS Trust) and his invited all of us to take ([email protected]) of the ICTS Europe Group. wife on the birth of part in a series of free with your name, location For news on ICTS Europe: their baby girl at the online training courses. and email address (same www.ictseurope.com end of April 2016. email that ICTS Payroll The courses are provided have on file). Congratulations to by Skillsoft and have Scott Paterson (ICTS been tailored to each Head of staff member and their Consultancy) type of work. and his wife, Kelly, How to get started: on the birth of their 1. Visit: http:// Join our mailing list for an baby boy on 19 May icts.skillport.com/ electronic version of this 2016. 2. Enter your payroll newsletter by sending an number in Username email to: Congratulations to field 3. Use welcome as your [email protected], Maija Vidovksa, or view newsletter online at: (ICTS Administrator Password at Bristol Airport), www.icts.co.uk. and her husband, Charlie, on the birth of their first baby - Photo on the front cover: CMI Level 5—First baby boy Lorien! Course, HQ. L-R: Neil Dodds (ICTS Payroll & Lots of love from Benefits Manager), Sarina Reuben (ICTS Assistant Professional Services Manager & your Bristol Trainer), Bozena Klapinska (ICTS Payroll & colleagues! Benefits Team Leader), Jon Willis (ICTS Operations Manager – Amazon), Virinder Singh (ICTS Regional Manager – London Heathrow Area), Levent Ural (ICTS Client Relations Manager - Aviation), Kate Mailer (ICTS HR Manager), Martin Adams (ICTS Security Investigations Manager—Barclays), Chris Armstrong (ICTS Operations Manager—Belfast International Airport), Itai Sher (ICTS Regional Manager – Corporate and Public Sector Security Services & Trainer).

Disclaimer: This newsletter contains information only for internal use within the ICTS Europe Group. The publishers/editors of this newsletter make no warranty of any kind with respect to the subject matter included herein or the completeness or accuracy of material published herein and decline any liability whatsoever resulting from reliance on or use of this information.