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VOLUME 37 June 2016 LINKEDIN 2 VOLUME 37 June 2016 NEW EMPLOYEE ASSISTANCE PROGRAMME 2 ACTION FOLLOWING 2015 STAFF SURVEY RESULTS 2 SIA ACS AUDIT 3 BRONZE AWARD ARMED FORCES COVENANT ERS 3 CUSTOMER SERVICE 4 WELCOMING NEW STAFF 5 MEET THE HEAD OF CLIENT RELATIONS, AVIATION 5 AN INSIGHT - BY ASHLEY BANCROFT, MD 6 TRAINING AND QUALITY 7 EMPLOYEE SERVICE AWARDS 9 BUSINESS NEWS 10 EMPLOYEE OF THE MONTH AWARDS 11 CORPORATE SOCIAL RESPONSIBILITY 15 AVIATION 16 ICTS UK LTD South Block, First Floor CORPORATE & PUBLIC SECTOR SERVICES 18 Tavistock House CANINE SECURITY SERVICES 19 Tavistock Square ELECTRONIC SECURITY SERVICES 20 London, WC1H 9LG WORDS OF RECOGNITION 20 www.icts.co.uk EVENTS 22 Tel: 0207 874 7576 Fax: 0207 874 7599 A DAY IN THE LIFE OF… 22 STAFF BENEFITS 23 NOTICES 24 Editor: Roberta Puccinelli Sher Page 2 V OL UME 37 Page 3 Photo: Tavistock House - London, Photo: Tavistock House - London, ICTS HQ ICTS HQ LINKEDIN GROUND-BREAKING SIA ACS AUDIT ICTS UK & Ireland now has its own page on LinkedIn – this is a ‘Showcase Page’ appearing under ICTS Europe. In line with ICTS’ strategy to improve RESULTS FOR ICTS, MAKING IT TOP IN THE communication via social media, we would like to invite ICTS staff to create LinkedIn profiles and ‘follow’ ICTS UK & Ireland’s showcase page. INDUSTRY LinkedIn is the world's largest professional network and a tool via which we, Following a recent SIA Approved Contractor Scheme (ACS) audit, ICTS as a Company, can better connect with professionals in our line of business receives the top score in the Security Industry. For the third consecutive and share corporate and industry news. LinkedIn will also be used for year ICTS has improved its SIA ACS audit score to a remarkable 170 out of recruitment. 174. NEW EMPLOYEE ASSISTANCE “The results are fantastic and it is a delight to be able to receive such recognition for the quality of service delivered and hard work that goes into PROGRAMME our daily tasks. We were told that the feedback the SIA received from our In the middle of June 2016 ICTS UK & Ireland is introducing a new staff Clients, was second to none. We, the team as a whole, must be extremely benefit – an Employee Assistance Programme (EAP), run by Workplace proud of this achievement, for it is due to the work of every individual staff Options. Workplace Options is an expert provider of employee support member who provides services, creates relationships with the Clients and services that is completely independent from ICTS. goes above and beyond what is expected” said Gary Benwell, Head of Corporate and Public Sector Security Services, ICTS (UK) Ltd. Staff will be able to access free and professional advice on a range of subjects: personal, work, family and relationships, daily living and life events The SIA ACS demonstrates the existence of an effective quality management etc. The services will be accessible by phone, e-mail, instant messaging and system and shows commitment to quality, customers, and a willingness to work towards improving efficiency. Photo: Gary Benwell (ICTS Head of via the website. Further information to be issued via Yammer and locally. Corporate and Public Sector Security Services). ACTION TAKEN FOLLOWING 2015 STAFF ICTS UK RECEIVES THE BRONZE AWARD SURVEY Paul Hunter, Executive Director Business Affairs, ICTS UK & Ireland said, “It FROM THE ARMED FORCES COVENANT was pleasing to see that the overall results of the 2015 Survey were an improvement on 2014, with an increase in positivity across all areas. EMPLOYER RECOGNITION SCHEME However, we know there are areas that we can do better in and that there ICTS’ work through its Military Service Transition Advice and Resettlement is always room for improvement. One of these themes that carried over Training (START) Programme has won a Bronze award from the Armed from previous surveys was that whilst there had been improvements, there Forces Covenant Employer Recognition Scheme (ERS). ICTS has been was still a feeling that we failed to communicate effectively and that this recognised for its commitment to, and support of, defence personnel. Paul Hunter, Executive was having an effect on morale. Director Business Affairs, “The scheme is made up of Bronze, Silver and Gold awards for employers Local management were tasked with improving this and some of the actions ICTS UK & Ireland said, who support those who serve or have served in the Armed Forces, and their taken to address this were: “All of you have a voice families. We are honoured to have been selected and for our work to have Employee forums, regular staff meetings and drop-in sessions were and we will continue to made a difference to injured and able-bodied Servicemen and women’s implemented at larger operational locations to ensure that all listen to you and work transition into civilian employment upon leaving the military. employees have an opportunity to raise points, both positive and hard to improve on all negative with management. areas within the To date we have helped and advised over 300 soldiers and veterans through Operations such as the Home Office / UBKA, where staff are deployed Survey.” taster visits/insight days, bespoke visits (to meet individual’s physical in small numbers over a wide area, regular visits and increased daily limitations), work placements, and most notably it has led to the contact plans were implemented. employment of over 70 ex-servicemen and women with ICTS and many The success of the Social Committee in Belfast Airport was also copied more elsewhere” said Scott Paterson, Head of ICTS Military START and airports such as Dublin formed new social committees which Programme and Head of Consultancy, ICTS Consult. whilst still in their infancy, are beginning to show positive results. All of these, along with the use of Yammer are helping to improve the way in which we communicate with you, but there is always more that can be done.” Page 2 V OL UME 37 Page 3 Photo: Tavistock House - London, Photo: Tavistock House - London, ICTS HQ ICTS HQ LINKEDIN GROUND-BREAKING SIA ACS AUDIT ICTS UK & Ireland now has its own page on LinkedIn – this is a ‘Showcase Page’ appearing under ICTS Europe. In line with ICTS’ strategy to improve RESULTS FOR ICTS, MAKING IT TOP IN THE communication via social media, we would like to invite ICTS staff to create LinkedIn profiles and ‘follow’ ICTS UK & Ireland’s showcase page. INDUSTRY LinkedIn is the world's largest professional network and a tool via which we, Following a recent SIA Approved Contractor Scheme (ACS) audit, ICTS as a Company, can better connect with professionals in our line of business receives the top score in the Security Industry. For the third consecutive and share corporate and industry news. LinkedIn will also be used for year ICTS has improved its SIA ACS audit score to a remarkable 170 out of recruitment. 174. NEW EMPLOYEE ASSISTANCE “The results are fantastic and it is a delight to be able to receive such recognition for the quality of service delivered and hard work that goes into PROGRAMME our daily tasks. We were told that the feedback the SIA received from our In the middle of June 2016 ICTS UK & Ireland is introducing a new staff Clients, was second to none. We, the team as a whole, must be extremely benefit – an Employee Assistance Programme (EAP), run by Workplace proud of this achievement, for it is due to the work of every individual staff Options. Workplace Options is an expert provider of employee support member who provides services, creates relationships with the Clients and services that is completely independent from ICTS. goes above and beyond what is expected” said Gary Benwell, Head of Corporate and Public Sector Security Services, ICTS (UK) Ltd. Staff will be able to access free and professional advice on a range of subjects: personal, work, family and relationships, daily living and life events The SIA ACS demonstrates the existence of an effective quality management etc. The services will be accessible by phone, e-mail, instant messaging and system and shows commitment to quality, customers, and a willingness to work towards improving efficiency. Photo: Gary Benwell (ICTS Head of via the website. Further information to be issued via Yammer and locally. Corporate and Public Sector Security Services). ACTION TAKEN FOLLOWING 2015 STAFF ICTS UK RECEIVES THE BRONZE AWARD SURVEY Paul Hunter, Executive Director Business Affairs, ICTS UK & Ireland said, “It FROM THE ARMED FORCES COVENANT was pleasing to see that the overall results of the 2015 Survey were an improvement on 2014, with an increase in positivity across all areas. EMPLOYER RECOGNITION SCHEME However, we know there are areas that we can do better in and that there ICTS’ work through its Military Service Transition Advice and Resettlement is always room for improvement. One of these themes that carried over Training (START) Programme has won a Bronze award from the Armed from previous surveys was that whilst there had been improvements, there Forces Covenant Employer Recognition Scheme (ERS). ICTS has been was still a feeling that we failed to communicate effectively and that this recognised for its commitment to, and support of, defence personnel. Paul Hunter, Executive was having an effect on morale. Director Business Affairs, “The scheme is made up of Bronze, Silver and Gold awards for employers Local management were tasked with improving this and some of the actions ICTS UK & Ireland said, who support those who serve or have served in the Armed Forces, and their taken to address this were: “All of you have a voice families. We are honoured to have been selected and for our work to have Employee forums, regular staff meetings and drop-in sessions were and we will continue to made a difference to injured and able-bodied Servicemen and women’s implemented at larger operational locations to ensure that all listen to you and work transition into civilian employment upon leaving the military.
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