Community Access Television Scope of Work: Supply, Install and Commission
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Community Access Television Scope of Work: Supply, Install and Commission Glossary Description Acronym ACSA Airports Company South Africa BRS Business Requirements Specification CATV Community Access Television CV Curriculum Vitae DSTV Digital Satellite Television FIDS Flight Information Display System IP Internet Protocol Intelsat 20 is a geostationary communications satellite which is operated IS20 satellite by Intelsat. IT Information Technology A low-noise block down converter is the receiving device mounted on LNB satellite dishes used for satellite TV reception, which collects the radio waves from the dish OEM Original Equipment Manufacturer PMO Project Management Office RFP Request for Proposal RG11 coaxial Technical name for a cabling standard RG6 coaxial Technical name for a cabling standard SLA Service Level Agreement SOC State Owned Company CATV Scope of work document Page 2 TABLE OF CONTENTS 1 INTRODUCTION _________________________________________________________ 5 1.1 Purpose ________________________________________________________________ 5 1.2 Objective _______________________________________________________________ 6 1.3 Background of current system and associated problems __________________________ 7 2 SCOPE ________________________________________________________________ 8 2.1 In Scope _______________________________________________________________ 8 2.2 Out of Scope ____________________________________________________________ 8 3 Current system configuration ________________________________________________ 9 3.1 High level description of current system functionality _____________________________ 9 3.2 High level description of current system reticulation ______________________________ 9 3.3 Current technical architecture ______________________________________________ 10 3.4 Current technical hardware specifications _____________________________________ 11 4 REQUIREMENTS _______________________________________________________ 14 5 HIGH LEVEL USE CASES ________________________________________________ 16 6 SUPPORT AND MAINTENANCE ___________________________________________ 19 6.2 Preventive maintenance __________________________________________________ 20 6.3 Corrective maintenance __________________________________________________ 20 6.4 Spares holding _________________________________________________________ 21 6.5 Support services ________________________________________________________ 21 6.6 Supply Services _________________________________________________________ 21 7 DEFINITIONS OF INCIDENT PRIORITIES AND SLA’S __________________________ 22 7.1 Incident Management response and resolution times ____________________________ 22 8 BREACH AND PENALTIES _______________________________________________ 23 8.1 Penalties ______________________________________________________________ 23 9 REPORTING ___________________________________________________________ 24 9.1 Weekly and monthly Reports _______________________________________________ 24 9.2 Meetings ______________________________________________________________ 28 10 DOCUMENTATION ______________________________________________________ 29 11 RESPONDENTS QUOTE INFORMATION ____________________________________ 29 11.1 Maintenance Price Schedule ______________________________________________ 29 11.2 Price Schedule _________________________________________________________ 30 11.3 Schedule of labour Rates _________________________________________________ 30 11.4 Call Out Rates ___________________________________ Error! Bookmark not defined. 11.5 Schedule of staff availability per site _________________________________________ 30 12 APPENDIX: RESPONSE GUIDE AND FORMAT ________ Error! Bookmark not defined. 13 APPROVAL _____________________________________ Error! Bookmark not defined. CATV Scope of work document Page 3 TABLES Table 1 : Current hardware specifications at ORTIA ........................................................................ 11 Table 2 : Current hardware specifications at KSIA .......................................................................... 12 Table 3 : Current hardware specifications at CTIA .......................................................................... 13 Table 4 : Requirements matrix ........................................................................................................ 15 Table 5 : CATV use case matrix ...................................................................................................... 18 Table 6 : Maintenance timeframe coverage parameters .................................................................. 19 Table 7 : Incident management priority levels, response and resolution times ................................ 22 Table 8 : Technician availability matrix per site................................................................................ 22 Table 9 : SLA breaches and penalty ................................................................................................ 23 Table 10 : Maintenance breach and penalty .................................................................................... 23 Table 11 : Reports matrix ................................................................................................................ 27 Table 12 : Meetings matrix .............................................................................................................. 28 Table 13 : Yearly maintenance price schedule ................................... Error! Bookmark not defined. Table 14 : Parts price schedule .......................................................... Error! Bookmark not defined. Table 15 : Schedule of labor rates ...................................................... Error! Bookmark not defined. Table 16 : Labour rates ...................................................................... Error! Bookmark not defined. Table 17 : Personnel availability matrix .............................................. Error! Bookmark not defined. CATV Scope of work document Page 4 1 INTRODUCTION 1.1 Purpose 1.1.1 Airports Company South Africa SOC Ltd hereby invites proposals for the supply, installation and migration of CATV to a full digital IP platform or system at: 1.1.1.1 OR Tambo international Airport (JHB); 1.1.1.2 Cape Town international Airport (CPT); and 1.1.1.3 King Shaka international Airport (DUR). 1.1.2 The second phase or component is to install digital CATV at airports and sites that currently do not have it. This Phase is not guaranteed and will be implemented at ACSA’s sole discretion: 1.1.2.1 Port Elizabeth Airport (PLZ); 1.1.2.2 East London Airport (ELS); 1.1.2.3 Upington Airport (UTN); 1.1.2.4 George Airport (GRJ); 1.1.2.5 Bloemfontein Airport (BFN); 1.1.2.6 Kimberly Airport (KIM); 1.1.2.7 ACSA’s Corporate Office. 1.1.3 The purpose of this document is to specify the work activities, material or equipment specifications, deliverables, milestones, pricing, quality requirements and performance management criteria applicable to the CATV system replacement project. CATV Scope of work document Page 5 1.2 Objective 1.2.1 The first main objective of this project is to appoint a service provider that will supply equipment necessary to replace, maintain and support the CATV system at JHB, CPT and DUR. 1.2.2 The second main objective is to install a digital IP based CATV system at airports and sites that currently do not have the service. Summarily, the project seeks to implement a solution that will achieve the following sub-objectives: 1.2.2.1 Ability to deliver digital television/video/audio/text and graphics; 1.2.2.2 Ability to distribute content through the current ACSA IP network at all airports/sites as well as ability to control access to content only to subscribed users; 1.2.2.3 Ability to confirm and audit users of the systems for compliance; 1.2.2.4 Ability to provide content of any type using the standard IP systems; 1.2.2.5 Ability to provide end to end management of end devices connected to the network to ensure compliance with the subscription licenses; 1.2.2.6 Ability to also support encryption of the content thereby preventing unauthorized distribution or access; 1.2.2.7 Ability to remote manage services including subscribed channels and billing; 1.2.2.8 Ability to provide a centralized access portal for content management; 1.2.2.9 Ability to provide an IP based setup box at each TV which can be controlled from a remote location; 1.2.2.10 The solution should ideally have an application programming interface(API) that will allow ACSA to access the system; 1.2.2.11 Deployment of digital CATV to airports/sites that do not currently have it installed; and 1.2.2.12 It must be easy to use, manage and monitor using standard monitoring systems and tools. CATV Scope of work document Page 6 1.3 Background of current system and associated problems 1.3.1 Community Access Television (CATV) is a broadcast system used to deliver multiple types of media content services. The CATV system is a Television network system used at ACSA to distribute Satellite Television as well as data steams e.g. FIDS to different areas at the airport for the benefit of passengers and stakeholders (tenants and airlines). 1.3.2 CATV is currently used at ORTIA (JHB), CTIA (CPT) and KSIA (DUR) to display flight information and DSTV services at airport retail shops, lounges, airlines, airport stakeholders as well as at ACSA, offices. The system used at the airports is more than five years old and distributes content using analogue technology over coaxial cables. The current system