TOOLBO X REPR INTS ERIE S SYSTEMS ARCHETYPES II Using Systems Archetypes to Take Effective Action BY DANIEL H. KIM THE TOOLBOX REPRINT SERIES Systems Archetypes I: Diagnosing Systemic Issues and Designing High-Leverage Interventions Systems Archetypes II: Using Systems Archetypes to Take Effective Action Systems Archetypes III: Understanding Patterns of Behavior and Delay Systems Thinking Tools: A User’s Reference Guide The “Thinking” in Systems Thinking: Seven Essential Skills Systems Archetypes II: Using Systems Archetypes to Take Effective Action by Daniel H. Kim © 1994, 2000 by Pegasus Communications, Inc. First edition. First printing October 1994. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, without written permission from the publisher. Acquiring editor: Kellie Wardman O’Reilly Production: Nancy Daugherty, Dan Boisvert, and Rachel Stieglitz ISBN 1-883823-05-6 PEGASUS COMMUNICATIONS, INC. One Moody Street Waltham, MA 02453-5339 USA Phone 800-272-0945 / 781-398-9700 Fax 781-894-7175
[email protected] [email protected] www.pegasuscom.com 2008 TABLE OF CONTENTS Introduction 2 Levels of Understanding: “Fire-Fighting” at Multiple Levels 4 A Palette of Systems Thinking Tools 6 A Pocket Guide to Using the Archetypes 8 Using “Drifting Goals” to Keep Your Eye on the Vision 10 Using “Escalation” to Change the Competitive Game 12 Using “Fixes to Fail”