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An Analysis of the Determinants of Implementation of Information Technology Projects by Commercial Banks in Kenya

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An Analysis of the Determinants of Implementation of Information Technology Projects by Commercial Banks in Kenya AN ANALYSIS OF THE DETERMINANTS OF IMPLEMENTATION OF INFORMATION TECHNOLOGY PROJECTS BY COMMERCIAL BANKS IN KENYA PATRICK DAN MUKHONGO DOCTOR OF PHILOSOPHY (Project Management) JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY 2020 An Analysis of the Determinants of Implementation of Information Technology Projects by Commercial Banks in Kenya Patrick Dan Mukhongo A Thesis Submitted in Partial Fulfillment for the Degree of Doctor of Philosophy in Project Management in the Jomo Kenyatta University of Agriculture and Technology 2020 DECLARATION This thesis is my original work and has not been presented for a degree in any other University. Signed: ……………………….………….. Date: ………………………….…… Patrick Dan Mukhongo This thesis has been submitted for examination with our approval as the University Supervisors. Signed: …………………………………. Date: ……………………………… Dr. Esther Waiganjo, PhD JKUAT, Kenya Signed: ………………………………….. Date: ……………………………… Dr. Agnes Njeru, PhD JKUAT, Kenya ii DEDICATION This thesis is dedicated to my mother Francia Natocho Ginda, who has over the years taught me so much about the complexities of everyday life and the need to always put God first in all endeavours that I undertake. This work is also dedicated to my children Marion, Wilson and Ryan. iii ACKNOWLEDGEMENT Like all major undertakings, it takes so much commitment and teamwork to surmount challenges that we face in the journey of life. This thesis writing process is not an exception. I thank the Almighty God for his continued blessings to me, for the gift of life, granting me wisdom and above all for enabling me to undertake my doctoral studies. My most profuse and sincere thanks go to my supervisors, Dr. Esther Waiganjo and Dr. Agnes Njeru. Thank you very much for your prompt feedback, agility and flexibility and insightful guidance and for having stood with me throughout the research journey. Indeed, I will forever remain indebted to you for holding my hand throughout the research journey despite the headwinds that came along the way. Thank you for being proactive and versatile in your perspectives to challenging situations. May the Almighty God bless you abundantly. Much gratitude also goes to my corrections supervisor, Prof. Mwangi Muturi. I wish to thank Prof. John Kihoro of Co-operative University for his encouragement and insightful guidance. May I also thank all the lecturers who facilitated my coursework at JKUAT Mombasa CBD Campus, including Dr. Fridah Simba, Dr. Rimiru, Dr. Obwogi, Dr. Mugambi, Prof. Sakwa and Prof. Namusonge. I cannot forget the support received from Dr. Aggrey Wanyama when he served as the Deputy Registrar at JKUAT Mombasa CBD campus. To all the support staff at both JKUAT Mombasa CBD Campus and JKUAT Karen Campus, I thank you so much and may you carry on with the humility you always exhibit when serving students. As the class president of the pioneer cohort of doctorate in Project Management of 2014, I interacted closely with fellow colleagues throughout the journey and I must thank all of them for their cooperation all through. I wish all my colleagues well and success in their endeavours. As the sages of yore once posited, it is true that all is well that ends well. iv TABLE OF CONTENTS DECLARATION ............................................................................................................. ii DEDICATION ................................................................................................................ iii ACKNOWLEDGEMENT .............................................................................................. iv TABLE OF CONTENTS ................................................................................................. v LIST OF TABLES .......................................................................................................... xi LIST OF FIGURES ..................................................................................................... xiii LIST OF APPENDICES .............................................................................................. xiv LIST OF ABBREVIATIONS AND ACRONYMS ..................................................... xv DEFINITION OF TERMS ......................................................................................... xvii ABSTRACT ................................................................................................................... xix CHAPTER ONE .............................................................................................................. 1 INTRODUCTION ............................................................................................................ 1 1.1 Background of the Study ..................................................................................... 1 1.1.1 Determinants of Project Implementation ..................................................... 2 1.1.2 Effective Implementation of Projects .......................................................... 4 1.1.3 Global Perspective of Information Technology Projects ............................. 5 1.1.4 Information Technology projects by commercial banks in Kenya .............. 8 1.2 Statement of the Problem .................................................................................. 10 1.3 Objectives of the Study ..................................................................................... 11 1.3.1 General Objective....................................................................................... 11 1.3.2 Specific Objectives..................................................................................... 11 1.4 Research Hypotheses ......................................................................................... 12 1.5 Significance of the Study .................................................................................. 13 v 1.5.1 Information Technology Project Managers ............................................... 13 1.5.2 Policy Makers ............................................................................................ 13 1.5.3 Researchers and Academicians .................................................................. 14 1.6 Scope of the study ............................................................................................. 14 1.7 Limitations of the Study .................................................................................... 15 CHAPTER TWO ........................................................................................................... 16 LITERATURE REVIEW .............................................................................................. 16 2.1 Introduction ....................................................................................................... 16 2.2 Theoretical Framework ..................................................................................... 16 2.2.1 Contingency Theory ................................................................................... 16 2.2.2 Theory of Constraints ................................................................................. 20 2.2.3 Resource Dependence Theory.................................................................... 23 2.2.4 Resource Advantage Theory ...................................................................... 26 2.3 Contingency Fit Model ...................................................................................... 29 2.4 Conceptual Framework ..................................................................................... 31 2.5 Review of Literature on Variables .................................................................... 32 2.5.1 Executive Commitment .............................................................................. 32 2.5.2 User Involvement ....................................................................................... 35 2.5.3 Project Team Capability ............................................................................. 38 2.5.4 Project Management Approach .................................................................. 42 2.5.5 Project Risk ................................................................................................ 45 2.5.6 Implementation of Information Technology Projects ................................ 48 2.6 Empirical Review .............................................................................................. 50 vi 2.7 Critique of Existing Literature .......................................................................... 59 2.8 Research Gaps ................................................................................................... 60 2.9 Summary ........................................................................................................... 61 CHAPTER THREE ....................................................................................................... 62 RESEARCH METHODOLOGY ................................................................................. 62 3.1 Introduction ....................................................................................................... 62 3.2 Research Design ................................................................................................ 62 3.2.1 Research Philosophy .................................................................................. 62 3.2.2 Research Design ......................................................................................... 62 3.3 Target Population .............................................................................................
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