Single Equality Scheme 2012-2015 Final Progress Report Foreword

Single Equality Scheme 2012-2015 Final progress report Foreword Contents Every day millions of people travel on 3 Foreword Transport for London (TfL) services and Michèle Dix, Managing Director, Crossrail 2 we are committed to making sure that transport in the Capital is accessible 7 Single Equality Scheme 2015 progress report to all. We have made progress in • Transport planning improving access to our network, • Safety and security but we recognise that we need to do • Customer experience a lot more. • Engaging with stakeholders • Improving access to services In 2012 we brought our separate • Our workforce disability, gender, race and sexual • Human Resources policy development and implementation orientation schemes together into a Michèle Dix Single Equality Scheme for 2012-2015. Managing Director, Crossrail 2 and Chair of It set out what we planned to do to TfL’s Equality and Inclusion Leadership Group improve equality for all of London’s diverse communities in response to the key equality themes our customers, staff and suppliers identified as being the accessibility of the network. This important to them. includes providing accessible routes with real-time planning information Since then we have worked hard to around service disruptions and the About Transport for London deliver our equality commitments. This availability of lifts and escalators. When We are responsible for London Underground, London Buses, update, which is the third and final planning journeys, customers can now Docklands Light Railway, London Overground, TfL Rail, London report on our Single Equality Scheme specify their accessibility requirements Trams, London River Services, London Dial-a-Ride, Victoria Coach 2012-2015, provides details of what we in relation to step-free access, escalator Station, the Capital’s cycle hire scheme and the Emirates Air Line. have achieved over the past year. provision, walking distances within stations and the use of stairs. We regulate taxis and the private hire trade, run the Congestion Travel information Charging scheme, manage the city’s 580km red route network of Our travel information is now more Transport infrastructure key strategic roads, operate all of the Capital’s 6,200 traffic signals accessible; signage and wayfinding We are continuing to invest in making and ensure a safe environment for pedestrians and cyclists. in stations is better, Legible London London’s transport infrastructure more pedestrian maps have been introduced accessible. Our work to make more Transport is central to driving economic growth, jobs and housing. to nearly all boroughs and we have stations step-free continues and we In partnership with more than 14,000 organisations, we work to upgraded our online Journey Planner were delighted to be allocated a further improve life in London. to provide further information on £76m from Government in October Single Equality Scheme 2012-2015 3 from London’s diverse communities who in implementing our commitments in are deterred from using public transport, ‘Improving the health of Londoners: because of concerns about crime and Transport Action Plan’, the first plan of antisocial behaviour. its kind worldwide. Engaging with stakeholders Our work with schools, colleges and During the year we continued to academies has resulted in encouraging We have continued to make stations more accessible engage with the Capital’s communities, walking, cycling and road safety through especially young, hearing impaired, accredited travel plans. vision impaired and disabled people and to share what these groups tell us with Air quality the London boroughs. We have done We have made progress on tackling the 2014, matching contributions from Safer travel this by continuing to support our Youth Capital’s poor air quality by removing local councils and property developers, Making sure our customers feel safe Panel, Independent Disability Advisory some of the older, more polluting cabs to provide a dozen more step-free Tube and secure while travelling remains a Group and the five London sub-regional from London’s streets and are planning and London Overground stations by priority for our organisation. We have mobility forums. This dialogue helps us to introduce the Ultra Low Emission 2025. More than eight out of 10 bus continued the implementation of our to improve customers’ travel experience Zone in 2020. We have also accelerated stops now meet accessibility criteria. Safe Streets for London: Road Safety and shape our services. the introduction of ultra low emission Action Plan for London 2020 and the hybrid buses. Customer experience Mayor of London’s Cycle Security Health inequalities Our customers wanted us to provide Plan and Cycle Safety Action Plan. We have worked to improve health Workforce diversity a better customer experience by In November 2014, we published an and reduce health inequalities through London’s diversity is growing and we ensuring all bus drivers treat their update of the latter, as well as our transport and the public realm, by: remain committed to reflecting this passengers well, particularly hearing Pedestrian Safety Action Plan. We have in our workforce. As reported in our impaired, disabled and older people. targeted boroughs with the largest • Tackling poor air quality Annual Workforce Monitoring Report, To achieve this, we worked with populations of black, Asian, minority in the year to March 2015, we saw a disabled and older peoples’ ethnic (BAME) pre-school children • Promoting the health benefits of slight increase in the percentage of organisations to develop a new training to encourage them to enrol in the cycling to all equality groups women and BAME employees in our programme for frontline staff. This Children’s Traffic Club. Pleasingly we workforce as a whole and at senior included a DVD for bus drivers in which have continued to see a fall in the • Encouraging young people to walk levels. We have promoted the role disabled people talk of the impact numbers of both adults and children or cycle for short journeys, where of women in the transport industry that good and bad service has on their killed or seriously injured on the Capital’s possible, rather than taking the bus through a number of initiatives, a ability to get around. Nearly all bus roads. We have also witnessed a steady In May 2015, we published an update highlight of which was our 100 Years drivers have now received this training. decrease in the proportions of people on the good progress we have made of Women in Transport programme. 4 Foreword Single Equality Scheme 2012-2015 5 Single Equality Scheme 2015 progress report The following section provides details of our progress towards achieving our 2015 equality objectives. Where actions last longer than a year we have provided an update on the progress we have made during the past year. We have not included actions that are complete and which were reported on in an earlier progress report. Activity status Croydon Market The status of activities is either: Complete – where the action has been fully completed and successfully closed off Diverse suppliers TfL vision for equality and inclusion. We are continuing to work with It will underpin our future equality Incomplete – where the activity has not been completed as intended our suppliers to address the under- commitments and the way we work representation of some groups in together as an organisation. Continuing – where progress has been made over the last year and more activity is to the transport industry – in particular take place before it will be completed BAME people, women, ex-offenders We have also reviewed the progress and disabled people. We have partnered we have made in meeting our equality with Race for Opportunity, a Business objectives over the last three years. in the Community organisation that We are using these findings, along helps employers increase the numbers with feedback from our staff and Transport planning of BAME people they employ. We have stakeholders, plus data on our Issue: Improving health and reducing health inequalities through transport and public realm also worked with our suppliers to offer organisation to develop our equality apprenticeships to people from objectives and action plan to take this Activity status Activity TfL lead Progress report these groups. work forward over the next four years Complete Introduce the first Strategy & Planning In May 2015 we published a report on to 2020. We will be publishing our new 10-point ‘Health our progress towards delivering our Improvement Action commitments to improve health and Our current equality scheme has objectives in March 2016. Plan’, and publish reduce inequalities which were set out reached the end of its term. We have annual progress against in our first health action plan ‘Improving made progress over its lifetime although the report. the health of Londoners: Transport Action Plan’. there is still much we need to do, to We developed our healthy streets survey move us closer to achieving equality, into a tool which we will use to assess both for London’s communities and for our performance in reducing health our own organisation. Michèle Dix inequalities through street improvements. Managing Director, Crossrail 2 and With input from our staff and Chair of TfL’s Equality and Inclusion stakeholders, we are developing a new Leadership Group 6 Foreword Single Equality Scheme 2012-2015 7 Issue: Poor air quality Issue: Cycling – promotion of the health and the environmental benefits of cycling to all equality groups Activity status Activity TfL lead Progress report Complete Low Emission Zone Surface Transport By the end of 2015, all our buses will meet Activity status Activity TfL lead Progress report nitrogen oxides (NOx) the Euro IV NOx requirement. Planning Complete RideLondon event. Surface Transport The third Prudential RideLondon FreeCycle requirement (phase 5). event and RideLondon–Surrey 100 took Continuing More than 1,700 hybrid Surface Transport 1,550 hybrid buses (including New place in August 2015.

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