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The Power of Purpose Table of Contents

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The Power of Purpose Table of Contents CIGNA CONNECTS CORPORATE 2020 RESPONSIBILITY REPORT the power of purpose Table of Contents The Power of Purpose .......................................................................................................1 The Power of Connections ....................................................................................................................................................4 About This Report .................................................................................................................................................................... 5 Responsible business .......................................................................................................7 Corporate Responsibility Strategy and Key Issues ..................................................................................................... 7 Ethics, Integrity, and Human Rights ................................................................................................................................ 10 Global Privacy and Information Protection .................................................................................................................. 16 Supply Chain Management ..................................................................................................................................................21 Corporate Governance and Risk Management...........................................................................................................25 Stakeholder Engagement ....................................................................................................................................................27 Health and Well-Being .................................................................................................. 34 Formula for Change .............................................................................................................................................................. 34 Customer Centricity ..............................................................................................................................................................40 Quality and Access ............................................................................................................................................................... 43 Substance Use Disorders and Mental Health ............................................................................................................. 48 Health Equity ........................................................................................................................................................................... 54 Cigna’s COVID-19 Response .............................................................................................................................................. 58 Environment ..................................................................................................................... 61 Sustainability Performance Plan ....................................................................................................................................... 61 Energy, Emissions, Water, and Waste ............................................................................................................................67 Community Resilience ..........................................................................................................................................................73 2020 CIGNA CONNECTS CORPORATE RESPONSIBILITY REPORT the power of purpose | 2 Community .......................................................................................................................76 Community Investment ........................................................................................................................................................76 The Cigna Foundation ..........................................................................................................................................................77 Global Citizenship .................................................................................................................................................................. 85 Employee Volunteerism and Giving ............................................................................................................................... 88 Our People ...................................................................................................................... 90 Our Culture ...............................................................................................................................................................................90 Diversity, Equity, and Inclusion ........................................................................................................................................ 96 Human Capital Development .......................................................................................................................................... 109 Employee Health, Safety, and Wellness .......................................................................................................................116 2020 Highlights ..............................................................................................................121 UNGC ............................................................................................................................... 125 United Nations Sustainable Development Goals ..................................................................................................... 127 Performance Tables ...................................................................................................... 129 Global Reporting Initiative .......................................................................................... 132 TCFD Index ..................................................................................................................... 142 2020 CIGNA CONNECTS CORPORATE RESPONSIBILITY REPORT the power of purpose | 3 Cigna Connects, our environmental, social, and governance approach, is structured the around three focus areas that are important to our business and align with our mission. power of Using this approach, we drive action and bring together stakeholders who can make connections a difference around critical health topics. support those we serve – our physician partners who were strained and stressed with more resources, and then bringing more resources even more deeply into the communities that were underserved with targeted initiatives and key markets. And then finally, recognizing that our co-workers around the world were confronting challenges in a very different way, and that needed to be a part of our service and a program. I’m proud of our historic performance relative to diversity and inclusion. We’ve amped that up yet even further over this last year relative to a five-year multi-dimensional commitment relative to diversity, equity, inclusion, and equality from that standpoint. And it transcends all aspects of what we do. From an inclusion in our workforce to the way we work with our suppliers. Concrete example, we’ve made a commitment to increase our consumption of supplier services to a billion dollars by 2025, from diverse Our purpose guides us to be champions for workforces to evolving new programs, and offerings our customers and our communities. that are specifically designed for diverse employers to going into communities, and identifying underserved populations that are diverse in nature, and evolving Watch the video from David M. Cordani, services, and programs. That five-year road map will President and CEO of Cigna guide us in everything we do. Not just as an employer, not just as procuring services, but programs we Why is corporate responsibility designed for the commercial marketplace, as well as important to Cigna, and how did community activation we drive with local community, faith leaders, and governmental leaders. So, I’m quite our actions in 2020 reflect that? proud of what we’re able to do stepping forward We’re guided by our mission, which is to improve the guided by that notion of being a champion for not only health, well-being, and peace of mind of those we our customers but our communities. serve. And our purpose guides us to be champions for our customers and our communities. So, guided Why does Cigna embrace diversity by that as we step back, the corporate responsibility and having a diverse workforce? initiatives are critical. 2020 was a defining year for Why is that important? the globe, and I’m quite proud of what we’ve done in terms of stepping forward for our customers and We’re blessed and fortunate to have 175 million our clients with expanded services to provide them customer relationships around the world. And if we the peace of mind, expanded financial support from pause for a moment, we need to recognize that the that standpoint. Additionally, we stepped in from inherent diversity of those we are privileged to serve a different relationship within our communities to each and every day is tremendous. To do our best job 2020 CIGNA CONNECTS CORPORATE RESPONSIBILITY REPORT the power of purpose | 4 in terms of servicing the individuals, we benefit by localized basis, but we’re able to see that by helping a having a diverse workforce. So, it’s good for business child have more food security, their health improves, in terms of enabling us, and positioning us to support their emotional
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