DOCSLIB.ORG

Association for Consumer Research

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Association for Consumer Research ASSOCIATION FOR CONSUMER RESEARCH Association for Consumer Research, University of Minnesota Duluth, 115 Chester Park, 31 West College Street Duluth, MN 55812 Pride & Prejudice: How an Individual’S Hubris Makes Them Say Bad Things About Your Brand Felix Septianto, University of Auckland, New Zealand Gavin Northey, University of Auckland, New Zealand Tung Moi Chiew, Universiti Malaysia Sabah, Malaysia Vicki Andonopoulos, University of New South Wales, Australia Liem Viet Ngo, University of New South Wales, Australia This research develops and tests a novel prediction that hubristic pride can increase negative word of mouth following a service failure. Results from six experiments show that the effect of hubristic pride is driven by increased psychological entitlement. [to cite]: Felix Septianto, Gavin Northey, Tung Moi Chiew, Vicki Andonopoulos, and Liem Viet Ngo (2019) ,"Pride & Prejudice: How an Individual’S Hubris Makes Them Say Bad Things About Your Brand", in NA - Advances in Consumer Research Volume 47, eds. Rajesh Bagchi, Lauren Block, and Leonard Lee, Duluth, MN : Association for Consumer Research, Pages: 840-841. [url]: http://www.acrwebsite.org/volumes/2550402/volumes/v47/NA-47 [copyright notice]: This work is copyrighted by The Association for Consumer Research. For permission to copy or use this work in whole or in part, please contact the Copyright Clearance Center at http://www.copyright.com/. Pride & Prejudice: How an Individual’s Hubris Makes Them Say Bad Things About Your Brand Felix Septianto, University of Auckland, New Zealand Gavin Northey, University of Auckland, New Zealand Tung Moi (Eileen) Chiew, Universiti Malaysia Sabah, Malaysia Vicki Andonopoulos, University of New South Wales, Australia Liem Viet Ngo, University of New South Wales, Australia EXTENDED ABSTRACT pride, and happiness to predict intentions to engage in NWOM. We also controlled for the negative affect in the model. Results revealed Purpose that increasing dispositional hubristic pride was associated with in- Consumer word-of-mouth (WOM) is an important driver of eco- creasing intentions to engage in negative WOM. nomic activity and accounts for over $6 trillion in global consumer Study 2a (N = 189) employed a one-factor, four-level (emotion: spending each year (Cardona, 2015). However, negative WOM can hubristic pride, authentic pride, happiness, neutral) between-subjects be a significant issue for companies, since consumers are twice as design. Results revealed that participants in the hubristic pride con- likely to spread negative WOM as they are to spread positive WOM dition had higher intentions to engage in negative WOM, as com- (Anderson, 1998; Chevalier & Mayzlin, 2006). This is even more pared to those in authentic pride, happiness, and neutral conditions relevant in service settings such as restaurants, hotels, and airlines, supporting Hypothesis 1a. We then conducted a series of mediation where the complexity of services and delivery processes mean there analyses using PROCESS Model 4 with 10,000 resamples (Hayes, are many opportunities for a service failure to occur (Boston Con- 2017). Results revealed significant indirect effects of hubristic pride sulting Group, 2013). Much research on the antecedents and drivers (as compared to happiness, authentic pride, and neutral conditions) of negative WOM have mostly focused on examining how a firm’s via psychological entitlement, supporting Hypothesis 1b. Study 2b negative performance can give rise to negative emotional reactions, (N = 201) found that participants in the hubristic pride condition had thus leading to negative WOM (Kalamas, Laroche, & Makdessian, higher intentions to engage in NWOM, as compared to those in au- 2008; Soscia, 2007; Wetzer, Zeelenberg, & Pieters, 2007). However, thentic pride, happiness, and neutral conditions. We also replicated it remains unclear whether contextual factors that seem to be unre- the indirect effects via psychological entitlement. lated to a firm’s negative performance might further influence nega- Study 3 (N = 184) employed a 2 (emotion: hubristic pride, neu- tive WOM. tral) × 2 (entitlement: heightened, control) between-subjects design. This is particularly important when we consider the fact that We expected that the emotion effects should be attenuated in the firms regularly evoke positive emotions in their advertising and mar- heightened entitlement condition. Results showed that in the con- keting campaigns (Cavanaugh, Bettman, & Luce, 2015; Septianto trol condition, participants in hubristic pride condition had higher & Pratiwi, 2016). This present research seeks to investigate whether intentions to engage in negative WOM than did those in the neutral positive emotions experienced by consumers, while unrelated to a condition. However, these differences were non-significant in the firm’s negative performance, can further influence negative WOM. manipulated entitlement condition. Theoretically, this is also significant because it involves how emo- Study 4 (N = 400) employed a 4 (emotion: hubristic pride, au- tions unrelated to a firm’s negative performance (i.e., incidental thentic pride, happiness, neutral) × 2 (promotion: discount, donation) emotions) might further affect consumer intentions to spread nega- between-subjects design. We found that in the discount-promotion tive WOM. This is controlling for the fact that consumers’ negative condition, participants in the hubristic pride condition had higher WOM is influenced by negative emotions arising from that negative intentions to engage in negative WOM, as compared to those in experience (i.e., integral emotions). authentic pride, happiness, and neutral conditions. However, these differences across emotion conditions were non-significant in the do- Design/Methodology nation-promotion condition. Moderated mediation analysis also pro- We test our predictions across six experimental studies. Study vided support for Hypothesis 2b. We also replicated these findings 1 aims to test Hypothesis 1a using dispositional emotions. Studies using different stimuli. This additional study (N = 239) employed a 2a and 2b extend the findings of Study 1 by directly manipulating 2 (emotion: hubristic pride, neutral) × 2 (promotion: discount, dona- emotion states to establish the causal relationship between emotion tion) between-subjects design. and intentions to engage in negative WOM. Studies 1 and 2a use the context of a service failure in a hotel, whereas Study 2b examines a Findings, originality and contribution context in which participants recall their own experience to provide The present research makes several important implications, convergent evidence and increase confidence on our findings. Study theoretically and managerially. First, this research contributes to the 3 further examines the underlying mechanism driving the emotion emotion and WOM literature by demonstrating how incidental emo- effects using the ‘moderation-of-process’ approach. Studies 3 and 4 tions that are unrelated to a firm’s negative performance can influence also explore a different service failure case in a restaurant to increase negative WOM following a service failure. Second, it establishes the the robustness of the results. Finally, Study 4 investigates the bound- underlying process driving the effect of hubristic pride – psychologi- ary condition and examines the moderating role of different promo- cal entitlement – and test a boundary condition of the emotion ef- tion types (H2a and H2b). fects. That is, when consumers’ attention is directed to helping other Study 1 (N = 206) employed a one-factor, three-level (disposi- people, the hubristic pride effect is attenuated. Managerially, these tional emotion: hubristic pride, authentic pride, happiness) within- findings are beneficial for firms and service providers to understand subjects design. Specifically, we examine the association between how to minimize the potential backlash of using positive emotions dispositional emotions and intentions to engage in negative WOM. in their marketing communications, especially when service failures We conducted a regression analysis using hubristic pride, authentic occur. Advances in Consumer Research 840 Volume 47, ©2019 Advances in Consumer Research (Volume 47) / 841 REFERENCES Hayes, A. F. (2017). Introduction to mediation, moderation, and Anderson, E. W. (1998). Customer satisfaction and word of mouth. conditional process analysis: A regression-based approach, Journal of Service Research, 1(1), 5-17. 2nd edition. New York: Guilford Press. Boston Consulting Group. (2013). Advocacy Drives Growth Across Kalamas, M., Laroche, M., & Makdessian, L. (2008). Reaching Industries. Retrieved from https://www.bcgperspectives.com/ the boiling point: Consumers’ negative affective reactions to content/articles/brand_strategy_marketing_fueling_growth_ firm-attributed service failures.Journal of Business Research, word_mouth_brand_advocacy_index/?chapter=2 61(8), 813-824. Cardona, M. M. (2015). Talk Ain’t Cheap: ‘Word Of Mouth’ Totes Septianto, F., & Pratiwi, L. (2016). The moderating role of Up $6 Trillion In Spending. Retrieved from http://www.cmo. construal level on the evaluation of emotional appeal vs. com/features/articles/2015/2/25/talk_aint_cheap_word_of_ cognitive appeal advertisements. Marketing Letters, 27(1), mouth.html 171-181. Cavanaugh, L. A., Bettman, J. R., & Luce, M. F. (2015). Feeling Soscia, I. (2007). Gratitude, delight, or guilt: The role of love and doing more for distant others: Specific positive consumers’ emotions in predicting postconsumption behaviors. emotions differentially affect prosocial consumption.Journal Psychology & Marketing, 24(10), 871-894. of Marketing Research, 52(5), 657-673. Wetzer, I. M., Zeelenberg, M., & Pieters, R. (2007). “Never eat Chevalier, J. A., & Mayzlin, D. (2006). The effect of word of in that restaurant, I did!”: Exploring why people engage in mouth on sales: Online book reviews. Journal of Marketing negative word‐of‐mouth communication. Psychology & Research, 43(3), 345-354. Marketing, 24(8), 661-680..
Load more

Recommended publications
  • 7-Sins-Fall-17-Reviewed.Pdf
    Fall 2017 Syllabus Honors Seminar VI 1178-IDH 3034- RVE #87808, Fully Online General Information | Important Information | Course Detail | Course Calendar General Information Professor Information Photo by Jean-Michele Instructor: Prof. Mary Lou Pfeiffer, LL.M., MA Phone:305-348-4100, The Honors College (MMC- DM 233) Fax: 305-348-2118 Office: OE 165 Office Hours: By appointment Email: Please use course email or if necessary [email protected] Course Description, Course Purpose Upper division Honors “Aesthetics, Values and Authority” fully online The Seven Deadly Sins [“Seven” is referenced hereafter using the Arabic number 7] is a fully online, 2 semester- 3 credits/semester- Honors course that investigates a 3-letter word, "sin," and its evolution into the list of the 7 deadly [capital/mortal] sins: anger, envy, gluttony, greed, lust, pride and sloth, that are central to moral philosophy and human behavior. They have been examined through art, music and literature for more than fifteen hundred years, and recently through multimedia and texts. The course provides the student with a background to recognize, define and analyze the 7 sins, their historical roots and corresponding virtues as they emerged from Eastern and Western societies throughout written history. Oxford University Press/New York Public Library produced books for each sin from the following authors: Dyson, Epstein, Wasserman, Prose, Tickle, Thurman and Blackburn. These and another text, Sin: the Early History of an Idea by Paula Fredriksen, explore the complexity of sin and how it affects humanity. In addition to the texts, students are required to view films/DVD’s throughout the course posted online accompanied by works of art, music, and electronic reading material.
    [Show full text]
  • Philosophy & Social Criticism
    Philosophy & Social Criticism http://psc.sagepub.com/ Apathy: the democratic disease Jeffrey E. Green Philosophy Social Criticism 2004 30: 745 DOI: 10.1177/0191453704045763 The online version of this article can be found at: http://psc.sagepub.com/content/30/5-6/745 Published by: http://www.sagepublications.com Additional services and information for Philosophy & Social Criticism can be found at: Email Alerts: http://psc.sagepub.com/cgi/alerts Subscriptions: http://psc.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav >> Version of Record - Dec 6, 2004 What is This? Downloaded from psc.sagepub.com at UNIV OF PENNSYLVANIA on May 6, 2013 12 045763 (to/d) 2/9/04 11:38 am Page 745 Jeffrey E. Green Apathy: the democratic disease Abstract This essay turns to ancient sources in order to rethink the relation- ship between political apathy and democracy. If modern democratic theorists place political apathy entirely outside of democracy – either as a destructive limit upon the full realization of a democratic polity, or, more sanguinely, as a pragmatic necessity which tempers democracy so that it may function in a workable yet watered-down form – the ancients conceived of political apathy as a peculiarly democratic phenomenon that was likely to flourish in tandem with the expansion of egalitarian institutional structures and moral ideas. Evidence for the ancient recognition of political apathy as a uniquely demo- cratic kind of affliction centers on, but is not limited to, three main sources. In literature, the Homeric epic, and specifically the story of Achilles, present apathy for politics and commitment to human equality as synonymous forces.
    [Show full text]
  • Toward a Material Account of Babyloss Narratives: Authorship
    TOWARD A MATERIAL ACCOUNT OF BABYLOSS NARRATIVES: AUTHORSHIP, IDENTIFIABILITY, AND EMBEDDEDNESS IN COLLECTIVE STORYTELLING by Janel C. Atlas A dissertation submitted to the Faculty of the University of Delaware in partial fulfillment of the requirements for the degree of Doctor of Philosophy in English Summer 2020 ©2020 Janel Atlas All Rights Reserved TOWARD A MATERIAL ACCOUNT OF BABYLOSS NARRATIVES: AUTHORSHIP, IDENTIFIABILITY, AND EMBEDDEDNESS IN COLLECTIVE STORYTELLING by Janel Atlas Approved: ______________________________________________________________ John Ernest, Ph.D. Chair of the Department of English Approved: ______________________________________________________________ John Pelesko, Ph.D. Dean of the College of Arts and Sciences Approved: ______________________________________________________________ Douglas J. Doren, Ph.D. Interim Vice Provost for Graduate and Professional Education and Dean of the Graduate College I certify that I have read this dissertation and that in my opinion it meets the academic and professional standard required by the University as a dissertation for the degree of Doctor of Philosophy. Signed: _____________________________________________________ Stephanie Kerschbaum, Ph.D. Professor in charge of dissertation I certify that I have read this dissertation and that in my opinion it meets the academic and professional standard required by the University as a dissertation for the degree of Doctor of Philosophy. Signed:_____________________________________________________ Melissa Ianetta, Ph.D. Member
    [Show full text]
  • The Self-Conscious Emotions
    EMOTIONS The Self-Conscious Emotions Michael Lewis, PhD Institute for the Study of Child Development, UMDNJ-Robert Wood Johnson Medical School, Child Health Institute, USA September 2011 Introduction 1 Until recently, the self-conscious emotions have been poorly studied. Little research on their meaning, how they develop, and how individual differences arises have been conducted, even though Charles Darwin 2 discussed them in some detail as far back as his book, The Expression of the Emotions in Man and Animals. Darwin’s observations were not followed up by neither psychoanalysis nor developmental psychopathology until about 40 years ago. In part, this was due to Freud’s focus on guilt and on the confusion between such self- conscious emotions as embarrassment, guilt and shame. In fact, Darwin’s observations and theorizing were not able to differentiate these different self-conscious emotions, in large part due to his measurement of the self- conscious emotions, where he used blushing behaviour. While blushing is a useful behaviour to measure, many people do not blush. Moreover, blushing is a measure of self reflection in the presence of other people, most noticeable embarrassment, but is not a measure of all the other self-conscious emotions such as shame, guilt or pride. While Darwin recognized the role of a person’s thoughts, especially around the emotion of embarrassment, he did not use cognitive capacities as a way to differentiate between them. Subject Michael Lewis, in his studies of the origins of the self-conscious emotions, makes the point that to understand the ontogenesis of these emotions in children, it is necessary to consider the cognitive development of the child 3,4 which likely give rise to them.
    [Show full text]
  • 2010-Jbv-Hubris.Pdf
    Journal of Business Venturing 25 (2010) 569–578 Contents lists available at ScienceDirect Journal of Business Venturing Beyond hubris: How highly confident entrepreneurs rebound to venture again☆ Mathew L.A. Hayward a,b,⁎, William R. Forster c, Saras D. Sarasvathy c, Barbara L. Fredrickson d a Leeds School of Business, University of Colorado at Boulder, Boulder, CO 80309-0419, United States b University of Queensland, Australia c Darden School, University of Virginia, US d Department of Psychology and Kenan-Flagler Business School, University of North Carolina at Chapel Hill, Chapel Hill, NC 27599, United States article info abstract Article history: This article outlines why highly confident entrepreneurs of focal ventures are better positioned Received 6 May 2008 to start and succeed with another venture; and therefore why overconfidence in one's Received in revised form 10 March 2009 capabilities functionally persists and pervades amongst entrepreneurs. By combining cognitive Accepted 11 March 2009 perspectives on confidence in decision making with Fredrickson's [Fredrickson, B.L. 1998. What good are positive emotions?. Review of General Psychology, 2, 300–319.; Fredrickson, B.L. 2001. Keywords: The role of positive emotions in positive psychology: the broaden-and-build theory of positive fi Con dence emotions. American Psychologist, 56, 218–226.; Fredrickson, B.L. 2003. The value of positive Resilience emotions. American Scientist, 91: 330–335] ‘broaden-and-build’ theory of positive emotions, Serial entrepreneurship this paper elaborates the manner in which such entrepreneurs can develop emotional, cognitive, social and financial resilience that can be marshaled and mobilized for a subsequent venture. © 2009 Elsevier Inc.
    [Show full text]
  • Further Tests of Belief-Importance Theory
    RESEARCH ARTICLE Further Tests of Belief-Importance Theory K. V. Petrides1*, Adrian Furnham2 1 London Psychometric Laboratory, University College London (UCL), 26 Bedford Way, London, WC1H 0AP, United Kingdom, 2 Research Department of Clinical, Educational, and Health Psychology, University College London (UCL), London, United Kingdom * [email protected] Abstract Belief-importance (belimp) theory hypothesizes that personality traits confer a propensity to perceive convergences or divergences between the belief that we can attain certain goals and the importance that we place on these goals. Belief and importance are conceptualized as two coordinates, together defining the belimp plane. We tested fundamental aspects of the theory using four different planes based on the life domains of appearance, family, finan- cial security, and friendship as well as a global plane combining these four domains. The cri- teria were from the areas of personality (Big Five and trait emotional intelligence) and learning styles. Two hundred and fifty eight participants were allocated into the four quad- rants of the belimp plane (Hubris, Motivation, Depression, and Apathy) according to their scores on four reliable instruments. Most hypotheses were supported by the data. Results are discussed with reference to the stability of the belimp classifications under different life domains and the relationship of the quadrants with the personality traits that are hypothe- OPEN ACCESS sized to underpin them. Citation: Petrides KV, Furnham A (2015) Further Tests of Belief-Importance Theory. PLoS ONE 10(4): e0121978. doi:10.1371/journal.pone.0121978 Academic Editor: Alessio Avenanti, University of Bologna, ITALY Received: October 29, 2014 Introduction Accepted: February 9, 2015 Belief-importance theory (abbreviated to ‘belimp’ in order to conserve space and facilitate the Published: April 13, 2015 nomenclature) posits that certain personality traits confer on the individual a propensity to Copyright: © 2015 Petrides, Furnham.
    [Show full text]
  • The Blinding Effect of Security Hubris on Data Privacy
    The Blinding Effect of Security Hubris on Data Privacy Provided by THE BLINDING EFFECT OF SECURITY HUBRIS ON DATA PRIVACY Executive summary In the humble early days of the Internet, anonymity Which had us begging the question: was a comforting given. Most people used the world Why not? wide web to look up information or communicate with complete strangers under pseudonyms. They’d then An easy answer to that is, of course, that these return to their “real life” and conduct their business at practices are more difficult and cumbersome, so people the office, pay their taxes with an accountant, and buy avoid having to do them. However, if data privacy is clothes at the mall. so important to such a large number of respondents, and trust is so low in other companies to do it, why are Today, real life and Internet life are blended into one. people shirking the responsibility? More often than not, users must include their full names, addresses, payment details, and vital financial After analyzing responses from participants in data when they interact online. It’s no surprise, then, Generation Z up to baby boomers, our findings show that with each begrudging entry of sensitive personal that perceived confidence in privacy practices is higher information, not to mention each news story about than reality. We determine this gap between perception companies such as Facebook and Google abusing that and reality to be a result of security hubris. Because personal information, users are having an emotional users follow many of the perceived-as-easier security reaction to data privacy.
    [Show full text]
  • Hubristic Violence and the Categorization of Shame
    Hubristic Violence and the Categorization of Shame In several of his formulations concerning hubris (Rhet. 1373b8-1374a15, 1378b14-30; cf. EN 1149b20-23), Aristotle distinguishes hubris (in its juridical sense, as an aggravated form of battery) from other acts of violence by the perpetrator’s intent to aggrandize himself and/or humiliate his victim, and modern scholarship (e.g., Fisher 1992; D. Cohen 1995) has shown that this Aristotelian element of mens rea accords with the depictions of hubristic behavior in Attic oratory and elsewhere. However, it is not hard to find in Greek literature and cultural practice instances where a violent act occurs with the clear intent to humiliate, yet no hubris is deemed to have been committed. This paper argues that, in examining whether a violent act would be seen as constituting hubris, we should take into account the type of shame that the act was meant to provoke. What Aristotle omits from his passages on hubris, but other sources demonstrate, is that under such circumstances Greeks made at least a tacit distinction between constructive shame, which was inherently not hubristic, and destructive shame, which could be hubristic; that is, it was not the mere fact of shaming, but the perceived utility of the shame, that was a determinative factor in establishing whether a violent act qualified as hubris. Acts of violence that were seen as intentionally causing purely destructive shame were commonly considered hubristic, and under this category fall the great majority of allegations of hubristic behavior by speakers in Attic oratory. No plausibly constructive purpose is served, for example, by the sons of Conon’s violent and insulting behavior toward Ariston and his slaves while on garrison duty – much less the subsequent beating and stripping of Ariston that culminated in Conon’s imitating a gamecock over his prone body (Dem.
    [Show full text]
  • An Application of Belief-Importance Theory with Reference to the Big Five and Trait Emotional Intelligence
    SOCIAL BEHAVIOR AND PERSONALITY, 2010, 38(5), 697-710 © Society for Personality Research (Inc.) DOI 10.2224/sbp.2010.38.5.697 AN APPLICATION OF BELIEF-IMPORTANCE THEORY WITH REFERENCE TO THE BIG FIVE AND TRAIT EMOTIONAL INTELLIGENCE K. V. PETRIDES University College London, United Kingdom In this article the basic principles of belief-importance (belimp) theory are described, according to which it is hypothesized that personality traits confer a propensity to perceive convergences and divergences between an individual’s belief that he/she can attain certain goals and the importance that he/she places on these goals. Belief and importance are conceptualized as 2 coordinates, together defining the belimp plane. Within the belimp plane 4 distinct quadrants can be identified (hubris, motivation, depression, and apathy) and in the present study (N = 532) the hypothesis is tested that these broadly correspond to the personality dimensions of trait emotional intelligence, conscientiousness, neuroticism, and introversion. Twelve specific hypotheses were advanced, of which 10 were fully borne out by the data and 2 partially. The results are interpreted with emphasis on the theoretical and practical advantages of belimp theory. Keywords: belimp theory, Big Five, trait emotional self-efficacy, expectancy-value models, Trait Emotional Intelligence Questionnaire-Short Form. According to belief-importance (belimp) theory personality traits confer on individuals a propensity to perceive convergences and divergences between their belief that they can attain goals and the importance that they place on these goals (see also Petrides, 2010). In this article an introduction to belimp theory is presented and it is tested in relation to numerous personality traits.
    [Show full text]
  • Hubris Syndrome and a New Perspective on Political
    Psychiatria Danubina, 2011; Vol. 23, No. 2, pp 136–138 Editorial © Medicinska naklada - Zagreb, Croatia HUBRIS SYNDROME AND A NEW PERSPECTIVE ON POLITICAL PSYCHIATRY: need to protect prosocial behavior, public benefit and safety of our civilisation Miro Jakovljević Department of Psychiatry, University Hospital Centre Zagreb, Croatia * * * * * The amazing world of psychiatry today is more than more important, he proposed remedial measures to medical specialty. It is a „broad church“ of disparate minimise the impact of ill health on the politicians' discources and different practicies (Lolas 2010). ability to deal with affairs of state (Russel 2011). Psychiatry has several partial or fragmentary identities related to its biologic, psychodinamic, and social Political psychology subspecialties with many psychiatric schools. Many of and political psychopatology the psychiatric schools, not only do not accept, but critize the most basic tenets and treatment principles of Political psychology is an interdisciplinary academic the others (Jakovljević 2008). Political psychiatry is a field dedicated to the relationships between psychology black sheep among different branches of contemporary and political science, with a focus on the role of human psychiatry because neither its theoretical concept is well thought, emotion, and behavior in politics (Sapiro formulated nor its practice is established as a coherent 2001). It emerged in the 1940s with an increasing cross- field. fertilization between political sciences and psychology. Psychopolitics reffers to „research and action on the Psychiatry can play an essential role in society in psychological aspects of political behavior, such as the generall through its understanding of human nature and effects on society of different types of leadership behavior in complex interactions.
    [Show full text]
  • Recognition of Self-Conscious Emotions in Relation to Psychopathology a Thesis Submitted to the Graduate School of Social Scienc
    RECOGNITION OF SELF-CONSCIOUS EMOTIONS IN RELATION TO PSYCHOPATHOLOGY A THESIS SUBMITTED TO THE GRADUATE SCHOOL OF SOCIAL SCIENCES OF MIDDLE EAST TECHNICAL UNIVERSITY BY İREM MOTAN IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF DOCTOR OF PHILOSOPHY IN THE DEPARTMENT OF PSYCHOLOGY DECEMBER 2007 Approval of the Graduate School of Social Sciences Prof. Dr. Sencer Ayata Director I certify that this thesis satisfies all the requirements as a thesis for the degree of Doctor of Philosophy. Prof. Dr. Nebi Sümer Head of Department This is to certify that we have read this thesis and that in our opinion it is fully adequate, in scope and quality, as a thesis for the degree of Doctor of Philosophy. Assoc. Prof. Dr. Faruk Gençöz Supervisor Examining Committee Members Assoc. Prof. Dr. Çiğdem Soykan (M+ PSYCH) _______________________ Assoc. Prof. Dr. Faruk Gençöz (METU, PSY) _______________________ Dr. Nedret Öztan (INST. PSY. SER) _______________________ Assoc. Prof. Dr. Bengi Öner-Özkan (METU, PSY) _______________________ Assoc. Prof. Dr. Tülin Gençöz (METU, PSY) _______________________ I hereby declare that all information in this document has been obtained and presented in accordance with academic rules and ethical conduct. I also declare that, as required by these rules and conduct, I have fully cited and referenced all material and results that are not original to this work. Name, Last Name: Signature: iii ABSTRACT RECOGNITION OF SELF-CONSCIOUS EMOTIONS IN RELATION TO PSYCHOPATHOLOGY MOTAN, İrem PhD., Psychology Department Supervisor:Assoc. Prof. Faruk Gençöz December 2007, 292 pages The aim of this study is to discover nonverbal, bodily gestures and contextual cues indicating self-conscious emotions and use these clues to examine personal differences and psychopathological symptoms.
    [Show full text]
  • Hubris Leadership Accepted
    The dark and bright sides of hubris: Conceptual implications for leadership and governance research Hossam Zeitoun, University of Warwick, UK ; Donald Nordberg, Bournemouth University, UK ; Fabian Homberg, LUISS University, Italy Accepted April 2019 for publication in Leadership (Sage Publications) Abstract : Hubris among corporate leaders has recently gained much academic attention, with strategy and corporate governance research focusing mainly on negative aspects, such as overreach by strategic leaders during acquisitions. However, adjacent disciplines including entrepreneurship and innovation identify positive consequences too. How comparable are these findings? Appraising the conceptual and methodological approaches, we find that while the hubris concept has many strengths, several challenges remain. We suggest conceptual and empirical research directions aimed at increasing construct clarity, validating the hubris construct, and extending the scope of hubris research. We also propose that research with boards and top management teams can help clarify how they make decisions to cope with the “dark side” of hubris without suppressing “bright side” outcomes. Keywords: Hubris, overconfidence, board monitoring, construct clarity, mergers and acquisitions Introduction The collapse in 2008 of the Royal Bank of Scotland (RBS) during the global financial crisis may have been in part a result of weak corporate governance. But there are reasons to believe that psychological factors also played a role. RBS arguably failed at least in part because of the board’s excessive confidence in the talent of its chief executive in identifying and executing acquisitions. The last – leading a consortium in 2007 to acquire the Dutch bank ABN Amro – left RBS highly leveraged and thus more vulnerable when its US-based acquisitions fell victim to the horrors of subprime mortgages (FSA, 2011).
    [Show full text]