DOCSLIB.ORG

Overarching Communication Strategy M12 Motorway – Cecil Hills to Luddenham Transport for NSW | July 2021 Document Control

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Overarching Communication Strategy M12 Motorway – Cecil Hills to Luddenham Transport for NSW | July 2021 Document Control Overarching Communication Strategy M12 Motorway – Cecil Hills to Luddenham Transport for NSW | July 2021 Document control Document control File name M12 Motorway Overarching Communication Strategy Report name Overarching Communication Strategy M12 Motorway – Cecil Hills to Luddenham Approval and authorisation Plan prepared by: Plan reviewed by: Plan approved by: Elisabeth Sacco Deanne Forrest Anne Sutherland Transport for NSW Transport for NSW Director Western Parkland City Communication and Project Director Stakeholder Engagement Manager Rebecca Rafter Transport for NSW Snr Manager Corridors/M12 Revision history Revision Date Description 0 March 2021 DRAFT 1 April 2021 Final DRAFT 2 11 June 2021 Final DRAFT Revision 2 3 16 June 2021 Final DRAFT Revision 3 4 01 July 2021 Final Revision 4 (updated contact details) 5 M12 Motorway Overarching Communication Strategy – July 2021 2 Distribution of controlled copies This OCS is available to all personnel and sub-contractors via the Project document control management system. An electronic copy can be found on the Project website. The document is uncontrolled when printed. One controlled hard copy of the OCS and supporting documentation will be maintained by the Quality Manager at the Project office. A version with redacted property owner information and other private information will appear on the Project website. Copy number Issued to Version M12 Motorway Overarching Communication Strategy – July 2021 3 List of emergency and key contacts Position Name Contact Details EPA pollution hotline n/a 131 555 000 (for pollution incidents that present an immediate threat to human health or property) Fire and Rescue NSW n/a 1300 729 579 (for pollution incidents that do not present an immediate threat to human health or property) NSW Police: Penrith Local Area Command (02) 4721 9444 (LAC) n/a (02) 9765 9411 Liverpool LAC (02) 9728 8399 Fairfield LAC SafeWork NSW n/a 131 050 EPA 131 555 24 hour community information 1800 517 155 line and email address and n/a [email protected] website www.rms.nsw.gov.au/m12 9659 5433 George Kollias Environmental Representative [email protected] Transport for NSW 0409 838 479 Deanne Forrest Project Director [email protected] Liverpool City Council n/a 1300 362 170 (24 hours) Fairfield City Council n/a 9725 0222 Penrith City Council n/a 4732 7777 TfNSW Community and Stakeholder Engagement 1800 517 155 Elisabeth Sacco Manager [email protected] (subject to change) M12 Motorway Overarching Communication Strategy – July 2021 4 Contents Contents ........................................................................................................................ 5 1. Introduction ............................................................................................................ 10 1.1 Purpose ............................................................................................................... 10 1.2 OCS scope and objectives .................................................................................. 14 1.3 Documents referenced ........................................................................................ 15 1.4 Project specific documents .................................................................................. 16 2. Project description ................................................................................................. 18 2.1 Benefits and key features .................................................................................... 18 2.2 Project program ................................................................................................... 23 2.3 Staging ................................................................................................................. 23 2.4 M12 East Package ............................................................................................... 23 2.4.1 Elizabeth Drive connections................................................................. 23 2.4.2 Future M7/M12 connection .................................................................. 24 2.5 M12 Central Package .......................................................................................... 24 2.6 M12 West Package .............................................................................................. 25 3. Key issues ............................................................................................................... 26 3.1 Key issues during phases of project .................................................................... 27 3.2 Cumulative impacts ............................................................................................. 28 3.2.1 Early works and construction ............................................................... 28 3.2.2 Operation phase .................................................................................. 28 4. Community relations for project ........................................................................... 29 4.1 Community relations protocols ............................................................................ 29 4.1.2 Approvals for project communication collateral ................................... 29 4.1.3 Inquiries from MPs and Councillors ..................................................... 29 4.1.4 Media inquiries and events .................................................................. 29 4.1.5 Branding .............................................................................................. 30 4.1.6 Communication approach .................................................................... 30 4.2 Community Relations team .................................................................................. 31 4.2.1 The role of the Independent Environmental Representative (ER) ....... 35 4.3 Liaison between community relations teams ....................................................... 35 4.3.1 Community relations team contact details ........................................... 36 M12 Motorway Overarching Communication Strategy – July 2021 5 4.3.2 Internal communications ...................................................................... 36 4.3.3 Community relations awareness training ............................................. 37 5. Stakeholders and community overview ............................................................... 38 5.1 Business stakeholders ......................................................................................... 48 6. Management strategies ......................................................................................... 49 6.1 Strategies for managing business impacts .......................................................... 60 7. Site specific issues ................................................................................................ 61 7.1 Ancillary facilities ................................................................................................. 61 7.2 Properties potentially subject to vibration criteria exceedances .......................... 63 7.2.1 M12 West ............................................................................................. 64 7.2.2 M12 Central ......................................................................................... 64 7.2.3 M12 East .............................................................................................. 66 8. Engagement methods ............................................................................................ 70 8.1 Communication approach .................................................................................... 70 8.2 Communication tools ........................................................................................... 70 8.3 Basic demographics ............................................................................................ 70 9. Complaints management system ......................................................................... 80 9.1 Purpose ............................................................................................................... 80 9.2 Responsibilities .................................................................................................... 80 9.2.1 Receiving complaints ........................................................................... 81 9.2.2 Description of inquiry, complaints and resolution ................................. 82 9.3 Dealing with complaints ....................................................................................... 82 9.4 Escalating complaints .......................................................................................... 83 9.5 Unreasonable or habitual complaints .................................................................. 83 9.5.1 Recording complaints in Consultation Manager (Complaints Register) ........................................................................................................ 85 9.5.2 Reporting on complaints and representations ..................................... 85 9.6 Working with the Environmental Representative ................................................. 86 10. Reporting, monitoring & evaluation .................................................................... 87 10.1 Audit & review ................................................................................................. 87 10.2 Management reporting .................................................................................... 87 10.3 Document &
Load more

Recommended publications
  • Written Answers to Questions Official Report (Hansard)
    Written Answers to Questions Official Report (Hansard) Friday 22 October 2010 Volume 56, No WA3 This publication contains the written answers to questions tabled by Members. The content of the responses is as received at the time from the relevant Minister or representative of the Assembly Commission and has not been subject to the official reporting process or changed in any way. Contents Written Answers to Questions Office of the First Minister and deputy First Minister .....................................................................219 Department of Agriculture and Rural Development ........................................................................227 Department of Culture, Arts and Leisure ......................................................................................231 Department of Education ............................................................................................................237 Department for Employment and Learning ....................................................................................247 Department of Enterprise, Trade and Investment ..........................................................................250 Department of the Environment ...................................................................................................253 Department of Finance and Personnel .........................................................................................260 Department of Health, Social Services and Public Safety ...............................................................263
    [Show full text]
  • The Northern Road and Bringelly Road Grade Separated Interchange
    The Northern Road and Bringelly Road Grade Separated Interchange July 2015 Options Report RMS 15.303 ISBN: 978-1-925357-48-6 Options Report The Northern Road and Bringelly Road Grade Separated Interchange About this document Document information File name 20150710 TNR-BR Interchange options report FINAL.doc Objective ID A9639136 Version number 1.2 Date 10 July 2015 Prepared by URS for RMS Western Sydney Infrastructure Plan Project information Project name The Northern Road/Bringelly Road Grade Separated Interchange Project number D/00642 Start location Approximately 1000m north and 500m west of existing The Northern Road/Bringelly Road/Greendale Road intersection End location Approximately 1000m south and 500m east of existing The Northern Road/Bringelly Road/Greendale Road intersection Road number MR147, MR647 Road name The Northern Road, Bringelly Road, Greendale Road Approvals Approval and Position Name Date authorisation Prepared by Senior Environmental Rachel O’Hara 16-Jun-15 Scientist Approved or Principal Environmental Ian Irwin 16-Jun-15 authorised by Scientist Revision history Issue Date Revision description 1.0 16-Jun-15 First issue 1.1 6-Jul-15 Edits for publishing 1.2 10-Jul-15 Further edits for publishing Page i Printed copies of this document are not controlled Options Report The Northern Road and Bringelly Road Grade Separated Interchange Executive summary This Options Report looks at the opportunities and constraints associated with a grade separated interchange for The Northern Road and Bringelly Road/Greendale Road (the Proposal). Previous investigations in 2011 identified the need for the upgrade of The Northern Road and Bringelly Road to meet increased residential and commercial development in the South West Growth Centre (SWGC) and nearby areas.
    [Show full text]
  • For Personal Use Only Use Personal For
    For personal use only RESULTS DISCLAIMER AND BASIS OF PREPARATION This publication is prepared by the Transurban Group comprising Transurban Holdings Limited (ACN 098 143 429), Transurban Holding Trust (ARSN 098 807 419) and Transurban International Limited (ACN 121 746 825). The responsible entity of Transurban Holding Trust is Transurban Infrastructure Management Limited (ACN 098 147 678) (AFSL 246 585). No representation or warranty is made as to the accuracy, completeness or correctness of the information contained in this publication. To the maximum extent permitted by law, none of the Transurban Group, its Directors, employees or agents or any other person, accept any liability for any loss arising from or in connection with this publication including, without limitation, any liability arising from fault or negligence, or make any representations or warranties regarding, and take no responsibility for, any part of this publication and make no representation or warranty, express or implied, as to the currency, accuracy, reliability, or completeness of information in this publication. The information in this publication does not take into account individual investment and financial circumstances and is not intended in any way to influence a person dealing with a financial product, nor provide financial advice. It does not constitute an offer to subscribe for securities in the Transurban Group. Any person intending to deal in Transurban Group securities is recommended to obtain professional advice. This publication contains certain forward-looking statements. The words “continue”, “expect”, “forecast”, “potential” and other similar expressions are intended to identify forward-looking statements. Indications of, and guidance on, future earnings, financial position, distributions, capex requirements and performance are also forward-looking statements as are statements regarding internal management estimates and assessments of traffic expectations and market outlook.
    [Show full text]
  • M12 Motorway Environmental Impact Statement Secretary’S Requirement Where Addressed in This EIS
    7. Assessment of key issues 7.2 Transport and traffic This section provides a summary of the potential transport and traffic impacts that may be generated by construction and operation of the project and presents a proposed approach to the management of these impacts. Table 7-28 outlines the SEARs that relate to transport and traffic and identifies where they are addressed in this EIS. The full assessment of transport and traffic impacts is provided in Appendix F. Table 7-28 SEARs (transport and traffic) Secretary’s requirement Where addressed in this EIS 6. Transport and traffic 1. The Proponent must assess construction transport Traffic management measures, haulage routes and and traffic (vehicle, marine, pedestrian and cyclists) construction traffic and access are discussed in impacts, including, but not necessarily limited to: Section 5.24.17 (Haulage routes and heavy vehicle movements) a. a considered approach to route identification and scheduling of transport movements b. the number, frequency and size of construction Details of construction-related vehicles are presented in related vehicles (passenger, commercial and heavy Section 7.2.5 vehicles, including spoil management movements) c. construction worker parking Construction worker parking is discussed in Section 7.2.5 d. the nature of existing traffic (types and number of The existing transport and traffic environment is movements) on construction access routes (including presented in Section 7.2.3 consideration of peak traffic times and sensitive road Existing network performance is presented in users and parking arrangements) Section 7.2.4 e. access constraints and impacts on public transport, Impacts on public transport, pedestrians and cyclists are pedestrians and cyclists assessed in Section 7.2.5 and Section 7.2.6 f.
    [Show full text]
  • Land at Ballycrummy Road Armagh
    Osborne 028 9027 0000 King www.osborneking.com FOR INDICATIVE PURPOSES ONLY FOR SALE ON THE INSTRUCTIONS OF GAVIN CLARKE ACTING AS FIXED CHARGE RECEIVER ON BEHALF OF NORTHERN BANK LTD RESIDENTIAL DEVELOPMENT SITE C. 33 ACRES (C. 13.35 HECTARES) FULL PLANNING PERMISSION APPROVED FOR C. 140 RESIDENTIAL UNITS DEVELOPMENTSITE COMMERCIAL PROPERTY BALLYCRUMMY ROAD CONSULTANTS The Metro Building 6-9 Donegall Square South ARMAGH Belfast BT1 5JA Tel: 028 9027 0000 Fax: 028 9027 0011 E-mail: [email protected] www.osborneking.com LOCATION Armagh is located approximately 41 miles/66 kms south west of Belfast and is easily accessible via the M1/M12 motorway. The city of Armagh has a district population of 54,263 persons (2001 census) with a catchment of c. 300,000 persons. The site is located on the Ballycrummy Road which is approximately 1.5 miles west of Armagh city centre. The Ballycrummy Road is accessed from the B115 Cathedral Road or A28 Killylea Road. DESCRIPTION This irregular shaped greenfield site has a sloping topograph away from the Ballycrummy Road. The site is bounded by residential dwellings to the north and east with extensive frontage to Ballycrummy Road and Killylea Road. SITE AREA The site extends to approximately 33 acres (13.35 hectares). An ordnance survey map has been attached for identification purposes only. PLANNING Full planning permission was passed on 22 October 2010 for a housing development with associated access, infrastructure and landscaping. (Application No:0/2006/0653/F). The proposed scheme briefly included
    [Show full text]
  • Frederick Forsyth – the Fourth Protocol 1 the DAY of the JACKAL the ODESSA FILE the DOGS of WAR the DEVIL's ALTERNATIVE NO C
    Frederick Forsyth – The Fourth Protocol DON’T MISS THESE GRIPPING BOOKS BY FREDERICK FORSYTH THE DAY OF THE JACKAL THE ODESSA FILE THE DOGS OF WAR THE DEVIL’S ALTERNATIVE NO COMEBACKS THE FOURTH PROTOCOL THE NEGOTIATOR THE DECEIVER THE FIST OF GOD AND IN HARDCOVER ICON AVAILABLE WHEREVER BANTAM BOOKS ARE SOLD 1 Frederick Forsyth – The Fourth Protocol THE FOURTH PROTOCOL “Pure suspense.” —Saturday Review “Frederick Forsyth has hit the jackpot again. ... The Fourth Protocol is striking ... hard to put down. ... His grasp of the organization of various intelligence agencies is unimpeachable.” —The Wall Street Journal “The Fourth Protocol begins slowly and gently with a common jewel robbery and quickly evolves into an espionage thriller involving Great Britain, South Africa and the Soviet Union. ... As in all good spy novels there are plenty of threads that remain loose until the last 50 pages. ... Fast paced.” —Bestsellers “The Fourth Protocol is as good as anything he has done. ... Forsyth’s appeal in this kind of book goes well beyond his clockwork plots—and in The Fourth Protocol he is at the top of his form.” —Houston Chronicle “Will keep espionage fans turning the pages. ... The plotting is clever, and there is plenty of action, and a neat twist at the end.” —New Woman “Suspenseful plotting, direct and efficient writing, and detailing of everything from a safe-cracking to the smuggling of nuclear bomb components. ... The most fascinating spy novel since The Little Drummer Girl.” —The Christian Science Monitor “For sheer professionalism I give you the knowledge, invention and narrative skill of Frederick Forsyth who, ever since his The Day of the Jackal, has proved himself a master of the genre.
    [Show full text]
  • Preparatory Paper 6: Public Utilities
    Page | 1 PAPER CONTENTS PAGE(S) Purpose 4 Contents 4 Page | 2 Paper 4 : Public Utilities November 2015 Section 1: Introduction 5 Section 2: Public Utilities 5 Section 3: Regional Policy Context 6 Section 4: Existing Area Plans / Masterplans 14 Section 5: Utility Provision in Armagh Banbridge 18 Craigavon Section 6: Recycling and Waste management 23 Section 7: Flood Risk, Drainage, Water Supply and 27 Sewerage Treatment Section 8: Reservoirs 34 Section 9: Energy Supply – (i) Electricity & (ii) Natural 35 Gas Section 10: Renewable Energy 40 Section 11: Cemetery Provision 48 Section 12: Key Findings / Conclusions 52 TABLES Table 1: ABC Broadband Coverage, Speed & WiFi Info Table 2: ABC Mobile Phone Data Coverage Table 3: ABC Extent of 4G Mobile Phone Coverage Table 4: Waste Management Group Waste Recycled & Composted Table 5: Local Authority Collected (LAC) Waste Recycled & Composted Table 6: Existing ABC Recycling Centres Table 7: DARD - Rivers Agency Flood Management Schemes in ABC Table 8: Existing Water Supply in Armagh Banbridge Craigavon Table 9: Existing ABC Borough Reservoirs Page | 3 Table 10: Transmission Projects in NI for Renewables Integration Table 11(a): ABC operational cemeteries current capacity (2015-2030) 11(b): Kernan Cemetery (Portadown) extension options FIGURES Figure 1: Waste Hierarchy Figure 2: Map of NI Waste Management Grouping Areas Figure 3: Sustainable Drainage Systems Diagram Figure 4: NI Existing Energy Infrastructure Map Figure 5: North-South 400KV Interconnector Map Figure 6: NI Gas Map (existing & proposed)
    [Show full text]
  • NI PLANNING REPORT Pre-Application Projects (Pads & Pans) September 2016 the CIS Report Weekly Sales Construction
    NI PLANNING REPORT Pre-Application Projects (PADs & PANs) September 2016 THE CIS Report Weekly Sales Construction Opportunities Advanced information on ALL major construction projects across ALL sectors throughout Ireland www.cisireland.com +353 1 2999 200 +44 28 9031 0435 CIS weekly report cover draft v9.indd 1 02/12/2014 11:03 Would you like to know about major building projects BEFORE planning is applied for? Since 1st July 2015 there has been a statutory duty on developers to consult with the local community in advance of submitting a planning application for major and regionally significant development proposals*. For these proposals Developers are now required to submit a ‘Proposal of Application Notice’ (PAN) 12 weeks in advance to submitting a full Clare Lennon planning application. Head of NI Research Prior to this some developers may wish to submit a ‘Proposal of Application Discussion’ (PAD) where an initial discussion takes place between the planners and the developer. The Department will normally provide, without prejudice, advice and information (as appropriate) on the content, preparation and presentation of an application likely to satisfy current planning policies. These two new planning stages can benefit both the applicant and the planners, saving time and money. CIS report on the details of all PADs and PANs and these details are published at 'Pre-Planning' stage. To see these projects search www.cisireland.com for Northern Ireland projects at pre-planning stage. If you have project email alerts set up add "Pre-Planning" stage to your search. * From a residential point of view for instance, major includes developments of 50 units or more or a site area of over 2 hectares.
    [Show full text]
  • Mapping of Logistics Infrastructure of Central and Eastern Europe for Automotive Industry
    Mapping of Logistics Infrastructure of Central and Eastern Europe for Automotive Industry Irena Asakaite and Berk Celik Graduate Business School Logistics and Transport Management Master Thesis No. 2006:72 Supervisor: Leif Enarsson and Mats Boll Copyright 2007 by Irena Asakaite Berk Celik ii ABSTRACT Central and Eastern Europe as an emerging market has become very attractive for automotive OEMs, which are expanding rapidly in the region. Consequently, they are followed by the logistics service providers. However, poor logistics infrastructure including transport networks and logistics services has become the biggest challenge. LSPs and OEMs are concerned by the situation as their activities and performance are hampered by undeveloped infrastructure and its consequences. The governments are trying to upgrade and expand national logistics infrastructure through numerous intensive investment plans with the help of different funds. This thesis work is conducted on behalf of Volvo Logistics Corporation, which is the lead LSP of Volvo Group and some other external major OEMs, with the purpose of investigating and analysing the actual and future logistics and transport infrastructure aspects in CEE on regional and national levels. The research has been carried out for 16 countries under three main headings: transport infrastructure, logistics market and transport policy. In addition, the region’s integration and connection links with the neighboring countries and other important emerging markets, in particular Russia and China, are presented. The study covers road and rail transport modes and to some extent inland waterways which are the primary modes to move vehicles and parts within the region. In order to analyse CEE’s attractiveness for the automotive industry, the country-cluster matrix is developed.
    [Show full text]
  • Drumford-Architectural-Pack.Pdf
    Proposed Residential Development Drumford Meadow, Portadown Site Location Plan 62 Drumnagoon Road 56 36 33 35 39 31 43 41 29 22 25 20 27 Drumford Meadow 11 19 18 13 9 1 7 5 0 25 50 75 100 125 North Approximate Scale in Metres Key Proposed Application Boundary Existing Roads and Footway under control of DfI Roads Ref|2384-050-03-20-001 :: Scale 1:2500 @ A3 :: Drawn|JC :: Date|Sept 2020 Antrim Construction Company P L L ng i sDe no s r e t t aP na Al Proposed Residential Development Drumford Meadow, Portadown Site Context RailwayBelfast towards to M1 Motorway M12 Motorway Rushmere A3 Central Way Shopping Centre Carn Industrial Estate A3 Northway Cinema Hope Church Craigavon Drumnagoon Road Carnregh M12 Motorway SITE to Lurgan Seagoe Industrial Estate Kingdom Central Hall of Sports Area Jehovah's Witnesses Kernan A3 Northway Hill Kernan Hill Road Manor A27 Mandeville Road Portadown Integrated Primary School Seagoe Portadown Railway towards Primary School A27 Lurgan Road Craigavon Area Hospital Southern Regional Killicomaine College Junior High School Bocombra Craigavon Primary to Portadown Senior High School School 0 100 200 300 400 500 North Approximate Scale in Metres Key Sites Access via Kernan Hill Educational Facilities Recreational Facilities Primary Road Links Road & Drumnagoon Road Retail Premises Bus Stops Railway Line Ref|2384-050-03-20-002 :: Scale 1:10000 @ A3 :: Drawn|JC :: Date|Sept 2020 Antrim Construction Company P L L ng i sDe no s r e t t aP na Al Proposed Residential Development Drumford Meadow, Portadown Area Plan Extract Extracted from Craigavon Area Plan 2010 - Map No.
    [Show full text]
  • Craigavon Borough Council
    Craigavon Borough Council Local Air Quality Progress Report April 2005 Executive Summary Under the Local Air Quality Management (LAQM) regime, introduced by the Environment (NI) Order 2002, Craigavon Borough Council has a duty to review and assess local air quality against health-based, statutorily prescribed pollutant limits and to undertake measures aimed at reducing pollutant levels where appropriate. The Council’s Stage 2/3 LAQM Review and Assessment report was recently appraised by the University of West England (UWE) on behalf of the Department of Environment’s Environment and Heritage Service (EHS), and accepted unconditionally. It concluded that no further detailed assessment was required at this time for any of the pollutants reviewed and that there was currently no requirement for any statutory Air Quality Management Areas (AQMAs) to be declared. Preparation of this Progress Report is the final activity prescribed in the timetable for the First Round of reviews and assessments as set out in LAQM Policy Guidance (LAQM.PGNI(03)). The report has been produced in accordance with guidance detailed in Progress Report Guidance LAQM.PRGNI(04), and summarises the findings of the LAQM activities undertaken by the Council including the currently available air quality monitoring results for 2003/2004. The conclusion of this report confirms that for all the prescribed air pollutants, concentrations in the Borough are well within the statutory limits. However it is fully acknowledged that this favourable position is based upon a somewhat limited pool of currently available information. The Council will continue to participate fully in the ongoing LAQM Review & Assessment process, to ensure that local air quality across all parts of the Borough is managed in a way that effects compliance with health-based, statutory pollutant limits.
    [Show full text]
  • Written Answers to Questions Official Report (Hansard)
    Written Answers to Questions Official Report (Hansard) Friday 31 August 2012 Volume 76, No WA6 This publication contains the written answers to questions tabled by Members. The content of the responses is as received at the time from the relevant Minister or representative of the Assembly Commission and has not been subject to the official reporting process or changed in any way. Contents Written Answers to Questions Office of the First Minister and deputy First Minister ............................................................... WA 655 Department of Culture, Arts and Leisure ................................................................................ WA 660 Department of Education ...................................................................................................... WA 661 Department of Enterprise, Trade and Investment .................................................................... WA 662 Department of the Environment ............................................................................................. WA 663 Department of Finance and Personnel ................................................................................... WA 668 Department for Social Development ...................................................................................... WA 668 Suggested amendments or corrections will be considered by the Editor. They should be sent to: The Editor of Debates, Room 248, Parliament Buildings, Belfast BT4 3XX. Tel: 028 9052 1135 · e-mail: [email protected] to arrive not later
    [Show full text]