Post Office Ltd

Network Change Programme

Area Plan Proposal Cumbria

2 Contents

1. Introduction 2. Proposed Local Area Plan 3. The Role of Postwatch 4. Proposed Outreach service Points 5. List of Post Office® branches proposed for “Outreach” 6. List of Post Office® branches proposed for closure 7. List of Post Office® branches proposed to remain in the Network

• Frequently Asked Questions Leaflet • Map of the Local Area Plan • Branch Access Reports - information on proposed closing branches and details of alternative branches in the Area

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4 1. Introduction

The Government has recognised that fewer people are using Post Office® branches, partly because traditional services, including benefit payments and other services are now available in other ways, such as online or directly through banks. It has concluded that the overall size and shape of the network of Post Office® branches (“the Network”) needs to change.

In May 2007, following a national public consultation, the Government announced a range of proposed measures to modernise and reshape the Network and put it on a more stable footing for the future. A copy of the Government’s response to the national public consultation (“the Response Document”) can be obtained at www.dti.gov.uk/consultations/page36024.html.

Post Office Ltd has now put in place a Network Change Programme (“the Programme”) to implement the measures proposed by the Government. The Programme will involve the compulsory compensated closure of up to 2,500 Post Office® branches (out of a current Network of 14,300 branches), with the introduction of about 500 service points known as “Outreaches” to mitigate the impact of the proposed closures. Compensation will be paid to those subpostmasters whose branches are compulsorily closed under the Programme.

To support the necessary changes to the Network and put it on a more stable footing and to support the reshaped Network of the future, the Government has proposed an investment of up to £1.7bn as a funding package.

The majority of Post Office® branches - more than 80% - will not change as a result of the Programme. Post Office Ltd is seeking to implement those changes that do take place as efficiently and sensitively as possible.

One of the key ways in which Post Office Ltd will make sure that people continue to have the best possible access to Post Office® services is by applying the minimum access criteria prescribed by the Government in the Response Document:

Nationally:

• 99% of the UK population to be within 3 miles and 90% of the population to be within 1 mile of their nearest Post Office® branch.

• 99% of the total population in deprived urban1 areas across the UK to be within 1 mile of their nearest Post Office® branch.

• 95% of the total urban2 population across the UK to be within 1 mile of their nearest Post Office® branch.

• 95% of the total rural3 population across the UK to be within 3 miles of their nearest Post Office® branch.

1 Deprived urban – The most disadvantaged urban parts of the UK based on the Indices of Multiple Deprivation (top 15% Super Output Areas in England, 15% of Data Zones in Scotland and 30% of Super Output Areas in Wales and Northern Ireland).

2 Urban – A community with 10,000 or more inhabitants in a continuous built up area.

3 Rural – A community not covered by the definition of Urban above. 5 In addition, for each individual postcode district:

• 95% of the population of the postcode district to be within 6 miles of their nearest Post Office® branch.

Changes to the Network can only take place within the prescribed access criteria.

In order to deliver the changes set out in the Response Document, Post Office Ltd has divided the UK into 47 areas (“Areas”). For each of these Areas Post Office Ltd will develop a local area plan proposal (“Area Plan Proposal”) which will set out the changes that it proposes to make within it. The Area Plan Proposal for Cumbria has been developed and in this booklet you will find information on the changes proposed for Cumbria. Full details of the Area Plan Proposal for Cumbria are available on our website www.postoffice.co.uk/networkchange or by contacting us at the address given below.

When developing the Area Plan Proposal for Cumbria, Post Office Ltd analysed a number of factors. These included the proximity of the Post Office® branches proposed for closure to other nearby branches, the number of customers currently using a particular Post Office® branch, the size and ability of nearby branches to absorb extra customers, and the commercial implications of any decision for Post Office Ltd.

Post Office Ltd has also taken into account obstacles such as rivers, mountains and valleys, motorways and sea crossings to islands in order to avoid undue hardship to customers. In addition, the availability of public transport, alternative access to key Post Office® services (such as cash withdrawals, bill payments, mail services), local demographics and the impact on local economies have all been considered. Post Office Ltd has sought information from a number of external organisations and people, including subpostmasters, local authorities and regional development agencies to assist with this process.

Postwatch, the independent consumer watchdog for postal services, has worked with us in assessing the options for change during the period leading up to the publication of the Area Plan Proposal. Post Office Ltd has also engaged with other stakeholders, including relevant MPs.

Local Public Consultation

Each Area Plan Proposal is subject to local public consultation to ensure that the views of local people are taken into account before any final decisions are made by Post Office Ltd.

The local public consultation on the Area Plan Proposal for Cumbria will commence on 18th March 2008.

The local public consultation usually lasts for a period of six weeks, however Post Office Ltd will be suspending consultation activity, including participating in public meetings, and will not announce any final decisions regarding closures or replacement Outreach services, from 10 April 2008 until 2 May 2008. This coincides with the run up to the local elections taking place in England and Wales and is in line with the usual guidelines regarding such elections.

Additionally in this instance we have extended public consultation by 2 working days to allow for the holiday period over Easter.

The closing date for feedback in respect of the local public consultation is therefore 27th May 2008.

6 Please send your views and comments in writing regarding access to future Post Office® services in this Area to the address detailed below (payment of postage is not required to a Freepost address). Please note that your comments will not be kept confidential unless you expressly ask us to do so by clearly marking them ‘In Confidence’.

Richard Lynds Network Development Manager C/o National Consultation Team FREEPOST CONSULTATION TEAM

Email: [email protected] Customer Helpline: 08457 22 33 44

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8 2. The Area Plan Proposal for Cumbria

Post Office Ltd is acutely aware of the concerns that changes – including closures – affecting Post Office® branches in the Cumbria area will cause. In fulfilling the Government’s requirement to reduce the overall size of the Post Office® network (“the Network”) – and to do so in a way which creates similar results across the UK as a whole, and ensures that no group of inhabitants at an area level is overall significantly more adversely affected than any other – we are proposing to retain a total of 226 Post Office® branches across the area, but to close 35 existing branches. Ten outreach service points will be established and these would use innovative ways to continue to provide Post Office services in some areas where the existing branch is proposed for closure.

If these proposed changes take place, Post Office Ltd will remain the largest retailer by network size in the country, and will still have more branches open than the number of branches of major banks and building societies combined. In this area, 98.5% of the population will see no change to the branch they currently use or will remain within one mile of an alternative outlet.

At present the area’s 488,000 residents are served by a total of 261 branches. Usage of Post Office® branches is falling, in line with national trends, as more customers access services at other places, make more use of the internet and have their Government benefits paid directly into bank accounts.

This Area Plan Proposal supports achievement of the national accessibility criteria set by the Government. It forms part of an overall reduction in the number of branches by up to 2,500 across the UK and does not disproportionately affect the inhabitants of the area relative to other parts of the UK.

In addition to meeting these criteria, when preparing this Area Plan Proposal, Post Office Ltd has considered factors relating to geography, the availability of local transport and alternative access to key Post Office® services, local demographics and the impact on local economies. All branches where changes are proposed have been fully assessed first hand by Post Office Ltd to ensure that local factors have been considered during the development of the Area Plan Proposal.

Cumbria communities are diverse in nature, including some densely populated urban areas around Carlisle, Workington and Kendal. The area consists of contrasting areas, which include the Lake District National Park, industrial agricultural heritage areas and traditional fishing areas on the coast. The area has a wide diversity of scenery and a large number of popular visitor attractions. 62.1% of the population live in rural communities and 37.9% live in towns and cities. In order to meet the Government's access criteria and avoid undue hardship, Post Office Ltd is proposing a future Network in the area comprising 36 branches in towns and cities and 190 branches in rural areas.

The needs of those living in communities defined as deprived have been carefully considered in this Area Plan Proposal, reflecting the specific national criteria set by the Government to give greater safeguards on the accessibility of branches in these communities. Some 11.6% of the area’s total population live in deprived communities. 8.5% of the deprived population in urban areas and 3.1% of the deprived population in rural areas. This proposal for future Network provision in Cumbria provides for nine of the total number of remaining branches being located in urban deprived communities.

9 Post Office Ltd has engaged with various stakeholders when preparing this Area Plan Proposal. We have consulted with Postwatch, the independent consumer watchdog for postal services, and we have asked all local authorities within the Cumbria area to provide information and views relevant to the factors which we are able to consider. Our aim throughout has been to minimise the impact, as far as possible, on our customers and to produce the most effective overall proposal for the future.

In our conversations with stakeholders we have been made aware of regeneration plans affecting areas within the overall proposal and have taken these into consideration when constructing the Area Plan Proposal. Information has been received from Carlisle City Council, Eden District Council and Allerdale Borough Council who have made us aware of their regeneration and development plans.

Carlisle City Council and Eden District Council have made us aware of major road schemes.

We have not received any information from local authorities relating to public transport changes in their areas.

Whilst stakeholders have advised Post Office Ltd of major road schemes, none of these would materially change the accessibility to branches for particular communities. Similarly, the absence of input regarding public transport provision does not suggest any proposed reduction in current provision which could leave branches significantly less accessible for particular communities or make it more difficult for customers to access alternative branches than at present.

In finalising the Area Plan Proposal all branches were carefully considered against the Government’s minimum access criteria, which Post Office Ltd must meet. Due regard has been given to the other factors that we must consider. As those factors were reviewed, and as information from stakeholders was considered and assessed, 17.8% of the initial Area Plan Proposal has been changed.

Future service provision:

The Area Plan Proposal envisages a Post Office® Network of 226 branches in the Cumbria area, which ensures that Post Office Ltd would comply with the minimum access criteria set by the Government. For 89.6% of customers this would mean no change to the Post Office® branch that they currently use.

The network now proposed for Cumbria continues to offer better access to services than that of any similar organisation, while accepting the Government’s decision to reduce overall branch numbers. Subject to the Government’s overriding criteria, we have considered geography, transport provision, demographics and local economic impact where appropriate. We are pleased to maintain 49 rural branches that support the only essential retailer in their community and 141 that provide the only access to cash in a particular rural community.

The Area Plan Proposal includes provision of Post Office services through innovative outreach solutions at 10 locations. In each instance, the outreach solution would be located within the same community as an existing Post Office branch and would provide Post Office services for a designated number of hours per week. Possible types of outreach service in the Cumbria area could include a hosted service, operated within third party premises for restricted hours each week, or a partner service within the premises of a local business (such as a pub landlord).

Outreach services are proposed in Bewcastle, Brough, Hallbankgate, Dent, Endmoor, Greenodd, Leven Valley, Castle Carrock, Hayton Carlisle and Irthington.

10 Post Office Ltd understands the importance of its role in both urban and rural communities and is keen to continue to provide access to services for as many customers in as many of these communities as possible. We have also considered the relative convenience of alternative branches for those customers whose closest branch is proposed for closure. Of the 10.4% of customers who use a branch that will close, 8.9% would have access to Post Office® services within one mile as measured by road distance (5.4% being within half a mile of their nearest alternative). In total, 98.5% of the population will either see no change, or will be within one mile of an alternative branch.

Next steps….

During the local public consultation, we will seek views on the proposed future service provision as outlined in this Area Plan Proposal.

Subject to the conclusion of the local public consultation period and after consideration of feedback received, no changes would be implemented before July 2008.

Post Office Ltd is at a crucial point. Customer numbers are falling, customer habits are changing and many of our traditional services are available elsewhere. It is essential that the changes, which include a reduction in the number of branches, be made if the Network is to have a sustainable future. We therefore welcome your views and comments regarding access to future Post Office® services in this area. In particular, we ask for your views on accessibility to the nearest Post Office® branch.

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12 3.

The consumer watchdog

Postwatch is the independent watchdog for postal services, created by the Postal Services Act 2000. Postwatch is working with Post Office Ltd and local communities throughout the programme to help secure the best possible outcome for customers.

What Postwatch will do

Postwatch operates through nine regional and national committees across the UK. Postwatch’s role during the programme – prescribed by government - is to scrutinise Post Office Ltd’s proposals and give feedback, ensure local consultations are meaningful, and that Post Office Ltd’s decisions are sensible and in line with government criteria.

Each Postwatch regional office investigates Post Office Ltd’s closure proposals. Postwatch receives area plans in advance of public consultation, allowing the time to examine proposals, and Post Office Ltd the chance to refine their proposals before going to public consultation.

Once public consultation is underway, Postwatch works to raise awareness of local consultations, and encourage participation. Postwatch will also work to ensure the minimum access criteria set out by the government are maintained.

Where Postwatch thinks proposals are unsatisfactory, they will work with local communities and Post Office Ltd to address these problems. There is an agreed review mechanism between Postwatch and Post Office Ltd for such instances. It is important to note that Postwatch does not have a power of veto on Post Office Ltd’s decisions.

Further information

Postwatch and Post Office Ltd have agreed a Memorandum of Understanding, which sets out in detail the role Postwatch will play in the Programme. This is available on the Postwatch website at www.postwatch.co.uk.

13 14 4. Proposed Outreach Service Points

Outreach service is an innovative way to continue to provide Post Office® services in some areas where we may need to close a Post Office® branch. The outreach service will be located within the same community as the current Post Office® branch and provide Post Office® services for a designated number of hours per week.

There are four possible types of outreach service:

The Mobile Service is a travelling Post Office® situated within a van operated by the core subpostmaster or his assistants that will visit small communities at set times and days each week to deliver certain Post Office® products and services to customers.

The Hosted Service is a fixed site Post Office® branch from which the core subpostmaster or his assistants transact certain Post Office® products and services during restricted hours each week. The premises are owned by a third party, for example, a shop or community centre.

The Partner Service is a fixed site Post Office® where a local partner (such as a pub landlord), appointed by the core subpostmaster, transacts certain Post Office® products and services from the partner’s own premises during the opening hours of the partner’s business.

The Home Service is a service for very small communities whereby the core subpostmaster delivers a reduced range of Post Office® products and services which are ordered over the telephone by customers. The products may either be delivered to the customer’s home or at a local drop-in session. There will not be a physical Post Office® building in the community.

For each of these services an established subpostmaster (known as the “core” subpostmaster) will travel into a nearby community to provide a local Post Office® service; in addition to running their own Post Office® branch.

Over the past 18 months, 70 Outreach access points have been trialled. These services have been provided by 28 core branches, and this also draws on our experience of successfully operating over 250 ‘satellite’ branches since 2000.

Post Office Ltd is proposing to introduce a number of Outreach service points as part of this Area Plan and is actively working to develop suitable proposals for the branches proposed for replacement Outreach services detailed within this booklet.

We would therefore like to seek views from our customers and their representatives on the Hosted Services proposed for Bewcastle, Brough, Dent, Endmoor, Hayton Carlisle and Leven Valley, and the Partner Service proposed for Hallbankgate. Full details of the proposed new services are provided overleaf.

15 Cumbria area plan – Post Office branch proposed Hosted service

Post Office® Bewcastle branch Lyne Bank, Bewcastle, Carlisle, CA6 6PW

Post Office Ltd is proposing to close Bewcastle Post Office® branch on a permanent basis and to mitigate the impact of the proposed closure we propose to put in place a Hosted Service, as detailed below from July 2008:

Proposed outreach service:

Outreach Service Point Access and facilities Roadhead Public Hall There is level access at the entrance. Roadhead Carlisle Transport CA6 6NL There is a car park outside the hall.

Opening times Route Tue 14:00 – 16:00 The proposed location is 1.5 miles away from the current Bewcastle branch along Services hilly terrain. The standard range of products and services will continue to be available, with the addition of DVLA facilities. Customers can still collect benefits in cash using our everyday banking services or Post Office® card account.

Access to services outside these times:

Kershopefoot branch Newcastleton branch Roweltown branch Kershopefoot 12A Douglas Square Roweltown Newcastleton Newcastleton Carlisle TD9 0TJ TD9 0QD CA6 6LA

16 Cumbria area plan – Post Office branch proposed Hosted service continued:

Post Office® Brough branch Main Street, Brough, Kirkby Stephen, CA17 4BL

Post Office Ltd is proposing to close Brough Post Office® branch on a permanent basis and to mitigate the impact of the proposed closure we propose to put in place a Hosted Service, as detailed below from July 2008:

Proposed outreach service:

Outreach Service Point Access and facilities Memorial Hall The Memorial Hall has level access. New Road Brough CA17 4AS Transport Roadside parking is available outside the Opening times Memorial Hall. Mon, Wed & Thur 09:00 – 13:00

Services Route The standard range of products and The proposed location is approximately services will continue to be available 120 yards from the current Brough branch with the addition of Passport checking along level terrain. and Dollar On Demand Currency facilities. Customers can still collect benefits in cash using our everyday banking services or Post Office® card account.

Access to services outside these times:

Kirkby Stephen branch Crosby Garrett branch Warcop branch Market Street Crosby Garrett Gregsons Stores Kirkby Stephen Kirkby Stephen Warcop CA17 4QW CA17 4PW Appleby-In-Westmorland CA16 6PL

17 Cumbria area plan – Post Office branch proposed Hosted service continued:

Post Office® Dent branch Main Street, Dent, Sedbergh, LA10 5QL

Post Office Ltd is proposing to close Dent Post Office® branch on a permanent basis and to mitigate the impact of the proposed closure we propose to put in place a Hosted Service, as detailed below from July 2008:

Proposed outreach service:

Outreach Service Point Access and facilities Dent Memorial Hall There is level access at the entrance. Laning Dent Transport Sedbergh There is a car park with designated LA10 5QL disabled parking opposite the Memorial Hall. Opening times Tue & Thur 09:00 – 13:00 Route The proposed location is 140 yards away Services from the current branch along varied The standard range of products and terrain. services will continue to be available with the addition of DLVA, passport checking and Euro On Demand Bureau de Change facilities. Customers can still collect benefits in cash using our everyday banking services or Post Office® card account.

Access to services outside these times:

Sedbergh branch Kirkby Lonsdale branch Barbon branch 24-26 Main Street 15 New Road Barbon Stores Sedbergh Kirkby Lonsdale Barbon LA10 5AA Carnforth Carnforth LA6 2AA LA6 2LL

18 Cumbria area plan – Post Office branch proposed Hosted service continued:

Post Office® Endmoor branch Endmoor, Kendal, LA8 0EU

Post Office Ltd is proposing to close Endmoor Post Office® branch on a permanent basis and to mitigate the impact of the proposed closure we propose to put in place a Hosted Service, as detailed below from July 2008:

Proposed outreach service:

Outreach Service Point Access and facilities Endmoor Village Hall There is level access at the entrance. Gatebeck Road Endmoor Transport Kendal There is a large car park at the Village Hall. LA8 0HL Route Opening times The proposed location is 0.3 miles from the Mon, Wed, Fri 09:00 – 13:00 current branch, along level terrain. Tue 14:30 – 17:30

Services The standard range of products and services will continue to be available with the addition of DVLA and passport checking facilities. Customers can still collect benefits in cash using our everyday banking services or Post Office® card account.

Access to services outside these times:

Oxenholme branch Natland branch Milnthorpe branch 73 Helmside Road Natland 10 Park Road Oxenholme Kendal Milnthorpe Kendal LA9 7QQ LA7 7AA LA9 7HA

19 Cumbria area plan – Post Office branch proposed Hosted service continued:

Post Office® Hayton Carlisle branch Hayton Stores, Hayton, Carlisle, CA8 9HR

Post Office Ltd is proposing to close Hayton Carlisle Post Office® branch on a permanent basis and to mitigate the impact of the proposed closure we propose to put in place a Hosted Service, as detailed below from July 2008:

Proposed outreach service:

Outreach Service Point Access and facilities Hayton Stores There is level access at the entrance. Hayton Brampton Transport CA8 9HR There is a car park outside the store.

Opening times Route Mon 10:00 – 13:00 The proposed hosted outreach service will Thu 14:00 – 17:00 be located at the current site.

Services The standard range of products and services will continue to be available, with the addition of DVLA facilities. Customers can still collect benefits in cash using our everyday banking services or Post Office® card account.

Access to services outside these times:

Warwick Bridge branch Brampton branch Wetheral branch The Post Office Front Street Tavistock House Warwick Bridge Brampton Wetheral Carlisle CA8 1NN Carlisle CA4 8RN CA4 8ES

20 Cumbria area plan – Post Office branch proposed Hosted service continued:

Post Office® Leven Valley branch Glendale, Backbarrow, Ulverston, LA12 8RB

Post Office Ltd is proposing to close Leven Valley Post Office® branch on a permanent basis and to mitigate the impact of the proposed closure we propose to put in place a Hosted Service, as detailed below from July 2008:

Proposed outreach service:

Outreach Service Point Access and facilities Whitewater Hotel and Leisure Club The Hotel and Leisure Club has level access. Cascades Lakeland Village Newby Bridge Transport LA12 8PX In addition to parking available at the Hotel car park opposite, there is roadside parking Opening times adjacent to the Leisure Club. 9 hours per week – exact opening times to be confirmed Route Services The proposed location is 0.2 miles from the The standard range of products and current Leven Valley branch along varied services will continue to be available terrain. with the addition of DVLA, Passport checking and On Demand Bureau de Change facilities. Customers can still collect benefits in cash using our everyday banking services or Post Office® card account.

Access to services outside these times:

Cartmel branch Bowland Bridge branch Flookburgh branch Cavendish Street Bowland Bridge 34 Main Street Cartmel Grange-Over-Sands Flookburgh Grange-Over-Sands LA11 6NN Grange-Over-Sands LA11 6QA LA11 7LA

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Cumbria area plan – Post Office branch proposed Partner service

Post Office® Hallbankgate branch Penrith Co-operative Society, Hallbankgate, Brampton, CA8 2NJ

Post Office Ltd is proposing to close Hallbankgate Post Office® branch on a permanent basis and to mitigate the impact of the proposed closure we propose to put in place a Hosted Service, as detailed below from July 2008:

Proposed outreach service:

Outreach Service Point Access and facilities The Co-operative Store There is level access at the entrance. Hallbankgate Brampton Transport CA8 2NJ There is a car park outside the store.

Opening times Route Mon, Tue, Wed 08:00 – 12:30 The proposed partner outreach service will 13:30 – 17:30 be located at the current site. Thu, Fri 08:00 – 17:30 Sat 08:00 – 13:00 Sun 09:00 – 12:00

Services The Partner service would offer a range of the most commonly used Post Office products and services including collecting benefits in cash using our everyday banking services or Post Office® card account, bill payment and mail posting (with some restrictions).

Access to services outside these times:

Brampton branch Warwick Bridge branch Halton Lea Gate branch Front Street The Post Office 43 Leaside Brampton Warwick Bridge Halton Lea Gate CA8 1NN Carlisle Brampton CA4 8RN CA8 7LA

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In the following communities we would like to propose a Hosted Service. To date we have been unable to reach an agreement on a suitable site. We would therefore like to seek views from our customers and their representatives as to a suitable location for this service in the local community. If we are unable to identify a suitable location then our alternative proposal is to introduce a Mobile service for the total number of hours per week, as detailed below, from July 2008. Full details of the proposed Mobile services are provided overleaf.

Branch name Hours per week

Castle Carrock 3 Greenodd 11 Irthington 8

23 Cumbria area plan – Post Office branch proposed Mobile service

Post Office® Castle Carrock branch Castle Carrock, Brampton, CA8 9LT

Proposed Mobile Service:

Outreach Service Visiting times Transport Point Mon 14:00 – 17:00 There are roadside In the vicinity of The parking facilities Watson Hall Services available nearby. Castle Carrock The standard range of products and Brampton services will continue to be Route CA8 9LT available, with the addition of DVLA The proposed Mobile facilities. Customers can still collect Service will be located benefits in cash using our everyday 500 yards from the banking services or Post Office® current Castle Carrock card account. branch along level terrain. Access and facilities There is a step into the Mobile branch, but an electronic tailgate is available to facilitate easy access for wheelchair users and those with disabilities.

Access to services outside these times:

Brampton branch Armathwaite branch Croglin branch Front Street Armathwaite The Smithy Brampton Front Street Mulcaster Place CA8 1NN Carlisle Croglin CA4 9PA Carlisle CA4 9RX

24 Cumbria area plan – Post Office branch proposed Mobile service continued

Post Office® Greenodd branch Main Street, Greenodd, Ulverston, LA12 7RB

Proposed Mobile Service:

Outreach Service Services Transport Point The standard range of products and There are parking Outside the Village services will continue to be facilities available Hall, next to the BT available, with the addition of DVLA, nearby. phone box, UK passport checking and On LA12 7RD Demand Bureau de Change Route facilities. Customers can still collect The proposed Mobile benefits in cash using our everyday Service location will be Visiting times banking services or Post Office® sited 500 yards from the 11 hours per week – card account. current Greenodd branch exact opening times along level terrain. to be confirmed. Access and facilities There is a step into the Mobile branch, but an electronic tailgate is available to facilitate easy access for wheelchair users and those with disabilities.

Access to services outside these times:

Ulverston branch Croftlands Park branch Grizebeck branch County Square 46 Central Drive Grizebeck Filling Station Ulverston Ulverston Grizebeck LA12 7AA LA12 9JN Kirkby-In-Furness LA17 7XH

25 Cumbria area plan – Post Office branch proposed Mobile service continued

Post Office® Irthington branch Irthington, Carlisle, CA6 4NN

Proposed Mobile Service:

Outreach Service Visiting times Transport Point Tue, Thu 09:00 – 13:00 There are roadside In the vicinity of St parking facilities Kentgern’s Church Services available nearby. Irthington The standard range of products and Carlisle services will continue to be Route CA6 4NN available, with the addition of DVLA The proposed Mobile facilities. Customers can still collect Service will be located benefits in cash using our everyday 500 yards from the banking services or Post Office® current Irthington branch card account. along level terrain.

Access and facilities There is a step into the Mobile branch, but an electronic tailgate is available to facilitate easy access for wheelchair users and those with disabilities.

Access to services outside these times:

Brampton branch Warwick Bridge branch Walton branch Front Street The Post Office Centurion Inn Brampton Warwick Bridge Walton CA8 1NN Carlisle Brampton CA4 8RN CA8 2DH

26 Cumbria area - Post Office branches proposed for Outreach Proposed Branch Name Address Town/City Postcode Constituency Local Authority Outreach Hours Cumbria County Penrith and Council / Bewcastle Lyne Bank, Bewcastle Carlisle CA6 6PW the Border Carlisle City Council 2 Cumbria County Penrith and Council / Brough Main Street, Brough Kirkby Stephen CA17 4BL the Border Eden District Council 12 Cumbria County Penrith Co-operative Penrith and Council / Hallbankgate Society, Hallbankgate Brampton CA8 2NJ the Border Carlisle City Council 53.5 Cumbria County Penrith and Council / Castle Carrock Castle Carrock Brampton CA8 9LT the Border Carlisle City Council 3 Cumbria County Hayton Stores, Penrith and Council / Hayton Carlisle Hayton Carlisle CA8 9HR the Border Carlisle City Council 6 Cumbria County Penrith and Council / Irthington Irthington Carlisle CA6 4NN the Border Carlisle City Council 8 Cumbria County Council / Westmorland South Lakeland Dent Main Street, Dent Sedbergh LA10 5QL and Lonsdale District Council 8 Cumbria County Council / Westmorland South Lakeland Endmoor Endmoor Kendal LA8 0EU and Lonsdale District Council 15 Cumbria County Council / Main Street, Westmorland South Lakeland Greenodd Greenodd Ulverston LA12 7RB and Lonsdale District Council 11 Cumbria County Council / Glendale, Westmorland South Lakeland Leven Valley Backbarrow Ulverston LA12 8RB and Lonsdale District Council 9

Page 1 of 1 Cumbria area - Post Office branches proposed for Closure Cumbria County Council / Dalton-In- Barrow and Barrow in Furness Borough Anty Cross 19 Ruskin Avenue Furness LA15 8LU Furness Council

Barrow and Cumbria County Council / Bardsea The Yews, Bardsea Ulverston LA12 9QT Furness South Lakeland District Council Cumbria County Council / 16 Douglas Street, Barrow-In- Barrow and Barrow in Furness Borough Douglas Street Walney Island Furness LA14 3QQ Furness Council Cumbria County Council / Rawlinson Barrow-In- Barrow and Barrow in Furness Borough Street 149 Rawlinson Street Furness LA14 1BB Furness Council

Barrow and Cumbria County Council / Swarthmoor 56-58 Fox Street, Swarthmoor Ulverston LA12 0HT Furness South Lakeland District Council Cumbria County Council / Botcherby 1 Wood Street, Botcherby Carlisle CA1 2SF Carlisle Carlisle City Council Cumbria County Council / Denton Holme 125 Denton Street Carlisle CA2 5EN Carlisle Carlisle City Council Cumbria County Council / Great Orton Great Orton Carlisle CA5 6NA Carlisle Carlisle City Council SPAR Convenience Store, Cumbria County Council / Upperby 36 Lamb Street Carlisle CA2 4NF Carlisle Carlisle City Council Cumbria County Council / Beckermet Newlands Beckermet CA21 2XB Copeland Copeland Borough Council Cumbria County Council / Bigrigg Springfield Road, Bigrigg Egremont CA22 2TN Copeland Copeland Borough Council Gosforth (Temporarily Cumbria County Council / Closed) The Lakeland Habit, Gosforth Seascale CA20 1EJ Copeland Copeland Borough Council Cumbria County Council / Holborn Hill 49 Holborn Hill Millom LA18 5BJ Copeland Copeland Borough Council Cumbria County Council / Lowca Lowca Whitehaven CA28 6QH Copeland Copeland Borough Council Cumbria County Council / Moor Row 1 Church Street, Moor Row Carlisle CA24 3JG Copeland Copeland Borough Council Village Hall, Main Street, Cumbria County Council / Parton Parton Whitehaven CA28 6NY Copeland Copeland Borough Council Cumbria County Council / Tangier Street 12 Tangier Street Whitehaven CA28 7UX Copeland Copeland Borough Council Appleby-In- Penrith and Cumbria County Council / Bolton Bolton Westmorland CA16 6AL the Border Eden District Council Appleby-In- Penrith and Cumbria County Council / Knock Knock Westmorland CA16 6DL the Border Eden District Council Melmerby (Temporarily Melmerby and Fellside Village Penrith and Cumbria County Council / Closed) Shop, Melmerby Penrith CA10 1HN the Border Eden District Council

Page 1 of 2 Cumbria area - Post Office branches proposed for Closure Penrith and Cumbria County Council / Penton Bessietown, Catlowdy, Penton Carlisle CA6 5QP the Border Carlisle City Council Townhead Garage, Penrith and Cumbria County Council / Scotland Road Scotland Road Penrith CA11 7NN the Border Eden District Council Yew Tree House, Westmorland Cumbria County Council / Beetham Church Road, Beetham Milnthorpe LA7 7AL and Lonsdale South Lakeland District Council 112 Station Roads, Grange-Over- Westmorland Cumbria County Council / Cark In Cartmel Cark In Cartmel Sands LA11 7NY and Lonsdale South Lakeland District Council Grange-Over- Westmorland Cumbria County Council / Grange Fell 20 Fell Cottages Sands LA11 6AH and Lonsdale South Lakeland District Council

Westmorland Cumbria County Council / Heathwaite 17 Park Road Windermere LA23 2BE and Lonsdale South Lakeland District Council Westmorland Cumbria County Council / Longpool 14 Wildman Street Kendal LA9 6EN and Lonsdale South Lakeland District Council Cumbria County Council / Brigham High Brigham Cockermouth CA13 0TG Workington Allerdale Borough Council Broughton Moor (Temporarily The Miners Arms, Cumbria County Council / Closed) Broughton Moor Maryport CA15 7RY Workington Allerdale Borough Council Cumbria County Council / Camerton Silver Dawn, Camerton Workington CA14 1LS Workington Allerdale Borough Council Cumbria County Council / Crosby 21 Garborough Close, Crosby Maryport CA15 6RY Workington Allerdale Borough Council Cumbria County Council / Grasslot 2 Grasslot Maryport CA15 8BU Workington Allerdale Borough Council Cumbria County Council / Hayton Hayton, Aspatria Carlisle CA7 2PD Workington Allerdale Borough Council 1 Scaw Road, Cumbria County Council / High Harrington High Harrington Workington CA14 4LU Workington Allerdale Borough Council Cumbria County Council / Vulcans Lane 3 Vulcans Lane Workington CA14 2NX Workington Allerdale Borough Council

Page 2 of 2 Cumbria area - Post Office branches to remain in the Network Branch Name Address Town/City Postcode Abbey Town Abbey Town Carlisle CA7 4RG Allithwaite Church Road, Allithwaite Grange-Over-Sands LA11 7QH The Cornershop Newsagents, Allonby Main Street, Allonby Maryport CA15 6PJ Alston Front Street Alston CA9 3HP Post Office/Tourist Information Centre, Ambleside Central Buildings, Marketplace Ambleside LA22 9BS Anthorn Anthorn Carlisle CA7 5AJ 26 Boroughgate, Appleby Appleby In Westmorland Carlisle CA16 6UZ Arlecdon 52 Arlecdon Road, Arlecdon Frizington CA26 3XA Armathwaite Armathwaite, Front Street Carlisle CA4 9PA Arnside Promenade, Arnside Carnforth LA5 0HA Askam In Furness 75 Duke Street Askam In Furness LA16 7AD Askham The Toy Works, Holly House, Askham Penrith CA10 2PG Aspatria 50-52 King Street, Aspatria Carlisle CA7 3AA Baileymill Newcastleton Hawick TD9 0TR Bampton Norbrock House, Bampton Penrith CA10 2RQ Barbon Barbon Stores, Barbon Carnforth LA6 2LL Bassenthwaite (mobile service) Opposite the Orchard, Bassenthwaite Carlisle CA12 4QR Baycliff Mylngarth, Coast Road, Baycliffe Ulverston LA12 9RJ Beacon Hill 2 Highlands Avenue Barrow-In-Furness LA13 0AU Blackford (mobile service) Opposite Church, Blackford Carlisle CA6 4ES Appleby-In- Blencarn (home service) c/o Appleby SPSO, 26 Boroughgate Westmorland CA10 1TX Blennerhasset (mobile service) Village Green, Blennerhasset Carlisle CA7 3QY Bolton Lowhouse (mobile service) Opposite High Grange, Bolton Lowhouse Carlisle CA7 8PE Boltongate (mobile service) Oposite Church, Boltongate Carlisle CA7 1DA Boot (serve and store) Dale View Eskdale CA19 1TG Bootle 4 Main Street, Bootle Millom LA19 5TF Bootle Station Dale View', Bootle Station Millom LA19 5XF Telephone Kiosk next to Bothel (mobile service) Village Notice Board, Bothel Wigton CA7 2JA Bowland Bridge Bowland Bridge Grange-Over-Sands LA11 6NN Bowness on Solway Salisbury Place, Bowness On Solway Carlisle CA7 5BL 2 St Martins Parade, Bowness On Windermere Bowness On Windermere Windermere LA23 3DY Bowness Road 4 Bowness Road Barrow-In-Furness LA14 5PW Braithwaite (mobile service) Scotgate Holiday Park, Braithwaite Carlisle CA12 5SY Brampton Front Street Brampton CA8 1NN Appleby-In- Brampton (home service) c/o Appleby SPSO, 26 Boroughgate Westmorland CA16 6JS Bridgefoot (serve and store) 18 Fell View, Bridgefoot Workington CA14 1YA Broughton In Furness 11 Princes Street Broughton In Furness LA20 6HQ

Page 1 of 6 Cumbria area - Post Office branches to remain in the Network Brunton Park 264 Warwick Road Carlisle CA1 2BX Burgh By Sands Fauld Farm, Burgh By Sands Carlisle CA5 6AN Burneside Burneside Spa, New Road, Burneside Kendal LA9 6PX Burrowgate 36-40 Burrowgate Penrith CA11 7TA Burton The Newsagents, Main Street, Burton Carnforth LA6 1NA Caldbeck Caldbeck Wigton CA7 8EA Calderbridge Calderbridge Seascale CA20 1DN Cargo (mobile service) Entrance to Four Oaks Car Park, Cargo Carlisle CA6 4AW Carlisle WHSmith, 51-53 English Street, Carlisle CA3 8JY Cartmel Cartmel, Cavendish Street, Cartmel Grange Over Sands LA11 6QA Central Avenue 34 Central Avenue Carlisle CA1 3QB Cumbrian Co-Op Store, Cleator Moor 76 Leconfield Street Cleator Moor CA25 5PX Clifton (mobile service) Narrow Layby, Clifton Carlisle CA10 2EA Cockermouth Co-op, Station Street Cockermouth CA13 9QW Coniston 6 Yewdale Road Coniston LA21 8DU Cotehill Village Hall, Front Street, Cotehill Carlisle CA4 0DQ Croftlands Park 46 Central Drive Ulverston LA12 9JN Croglin The Smithy, Mulcaster Place, Croglin Carlisle CA4 9RX Crosby Garrett Crosby Garrett Kirkby Stephen CA17 4PW Crosthwaite The Punch Bowl Inn & Restaurant Kendal LA8 8HR Culgaith (mobile service) Next to Kiosk, Culgaith Carlisle CA10 1QG Cumwhinton Station Road, Cumwhinton Carlisle CA4 8DJ Currock 83 Blackwell Road Carlisle CA2 4AJ Dalston 22 The Square, Dalston Carlisle CA5 7PY Dalton In Furness 76-78 Market Street Dalton In Furness LA15 8AA Dearham Central Road, Dearham Maryport CA15 7HG Distington 54 Main Street, Distington Workington CA14 5TA Dockray (mobile service) Farm Track, Dockray Carlisle CA11 0JY Drumburgh (mobile service) Small Layby, Drumburgh Carlisle CA7 5DW Appleby-In- Dufton (home service) c/o Appleby SPSO, 26 Boroughgate Westmorland CA16 6DB Duke Street 108 Duke Street, Murray's Chemist Barrow In Furness LA14 1LU Eamont Bridge (mobile service) Layby, Eamont Bridge Carlisle CA10 2BU Egremont 52 Main Street Egremont CA22 2AA Ellenborough 95 Main Street, Ellenborough Maryport CA15 7DX Elterwater Maple Tree Corner, Elterwater Ambleside LA22 9HP Embleton (mobile service) Car Park, Embleton Carlisle CA13 9XU Ennerdale Bridge Ennerdale Cleator CA23 3AR Eskdale St Bega's Parish Church, Eskdale Green Holmrook CA19 1TX Fletchertown (mobile service) Layby, Fletchertown Carlisle CA7 1BS MS Convenience Stores, Flimby Wedgewood Road, Flimby Maryport CA15 8QU Flookburgh 34 Main Street, Flookburgh Grange-Over-Sands LA11 7LA Frizington Main Street Frizington CA26 3SA

Page 2 of 6 Cumbria area - Post Office branches to remain in the Network Furness House 5-7 Dalton Road Barrow-In-Furness LA14 1LE Gamblesby Gamblesby Penrith CA10 1HR Garrigill Garrigill Alston CA9 3DS Gilcrux The Beeches, Gilcrux Carlisle CA7 2QX Glenridding (mobile service) Main Car Park, Glenridding Carlisle CA11 0PA Grange Over Sands Main Street Grange Over Sands LA11 6AA Grasmere Red Lion Square, Grasmere Ambleside LA22 9PZ Great Broughton 53 Main Street, Great Broughton Near Cockermouth CA13 0YJ Great Clifton Hunter Bank, Great Clifton Workington CA14 1UD Great Salkeld (mobile service) By Church & School, Great Salkeld Carlisle CA11 9LZ Great Strickland (mobile service) Private Car Park, Great Strickland Carlisle CA10 3DF Great Urswick 11 Church Road, Great Urswick Ulverston LA12 0TA Greystoke Church Road, Greystoke Penrith CA11 0TW Grizebeck Grizebeck Filling Station, Grizebeck Kirkby-In-Furness LA17 7XH Hackthorpe (mobile service) Pennine Close, Hackthorpe Carlisle CA10 2HY Hallgarth 93 Hallgarth Circle Kendal LA9 5NU Harrington 63 Church Road, Harrington Workington CA14 5PT Haverigg 96 Main Street, Haverigg Millom LA18 4EY Hawkshead Main Street, Hawkshead Ambleside LA22 0NS Heathergill (mobile service) Village Hall Car Park, Heathergill Carlisle CA6 6EJ Hesket Newmarket (serve and store) Hesket Newmarket Wigton CA7 8JG Holme Milnthorpe Road, Holme Carnforth LA6 1PS Holmacre, Tynedale Farm Services, Holmrook Farm Shop Holmrook CA19 1UH

Houghton Houghton Stores, The Green, Houghton Carlisle CA3 0LL Hutton Roof Glebe Barn, Hutton Hoof Carnforth LA6 2PG Ireby (mobile service) Outside Sun Inn, Ireby Carlisle CA7 1ES Kendal 75 Stricklandgate Kendal LA9 4AA Kentmere Pumple Syke, Kentmere Kendal LA8 9JL Kents Bank Kirkhead Road Grange-Over-Sands LA11 7BG Kershopefoot Kershopefoot Newcastleton TD9 0TJ Keswick 48 Main Street Keswick CA12 5JJ Kingmoor Road Kingmoor Road, Stanwix Carlisle CA3 9PS Kings Meaburn Kings Meaburn Penrith CA10 3BU Kingstown 254 Kingstown Road, Kingstown Carlisle CA3 0BW Kirkbampton (mobile service) Layby, Kirkbampton Carlisle CA5 6HS Kirkbride Kirkbride Wigton CA7 5JH Kirkby In Furness Moorland Stores, School Road Kirkby In Furness LA17 7TF Kirkby Lonsdale 15 New Road, Kirkby Lonsdale Carnforth LA6 2AA Kirkby Stephen Market Street Kirkby Stephen CA17 4QW Kirkby Thore Kirkby Thore Penrith CA10 1UD Kirkland 30 Kirkland Kendal LA9 5AD

Page 3 of 6 Cumbria area - Post Office branches to remain in the Network Kirkoswald Bridge Stores, Kirkoswald Penrith CA10 1DQ Langwathby Langwathby Penrith CA10 1LW Lazonby Penrith Co-op, Lazonby Penrith CA10 1BG Lesh Lane 124 Lesh Lane Barrow-In-Furness LA13 9EQ Levens Main Street, Levens Kendal LA8 8NB Lindale Lindale Grange-Over-Sands LA11 6LT Little Langdale School House, Little Langdale Little Langdale Ambleside LA22 9NY

Long Morton (mobile service) Merryvale Bakery Car Park, Long Morton Carlisle CA16 6BN Longtown 21 Swan Street, Longtown Carlisle CA6 5UY Low Hesket (mobile service) Minor Road, Low Hesket Carlisle CA4 0EX Market Place 10 Market Place Whitehaven CA28 7JD Maryport 92 High Street Maryport CA15 6AA Maulds Meaburn School House, Maulds Meaburn Penrith CA10 3HN Mikasa Street 8 Mikasa Street, Walney Barrow-In-Furness LA14 3DP Mill Lane 112 Mill Lane Barrow-In-Furness LA14 3NT Millom 9 St Georges Road Millom LA18 4JA Milnthorpe 10 Park Road Milnthorpe LA7 7AA Mirehouse 57 Meadow Road Whitehaven CA28 8ER Moorclose Estate 134 Westfield Drive Workington CA14 3RW Moresby Parks Moresby Parks Road, Moresby Parks Whitehaven CA28 8XG Morton 123 Newlaithes Avenue, Morton Park Carlisle CA2 6PP Mount Pleasant 226 Blackwell Road Carlisle CA2 4RR Natland Natland Kendal LA9 7QQ Community Shop & Post Office, Nenthead Vicarage Terrace, Nenthead Alston CA9 3PL Netherton 19 Rydal Avenue, Netherton Maryport CA15 7LU Newby Newby Penrith CA10 3EX Newtown 109 Newtown Road Carlisle CA2 7JJ Ormsgill 38 Middlefield Barrow-In-Furness LA14 4BX Orton The Square, Orton Penrith CA10 3RH Oughterside Prospect Farm, Prospect, Aspatria Carlisle CA7 2LR Ousby Hamara Ghar, Ousby Penrith CA10 1QA Oxenholme 73 Helmside Road, Oxenholme Kendal LA9 7HA Oxford Street 46 Oxford Street Barrow-In-Furness LA14 5QL Patterdale Patterdale Penrith CA11 0NW Penrith Crown Square Penrith CA11 7AA Penruddock Penruddock Penrith CA11 0QU Petteril Bank 2 Petteril Bank Road Carlisle CA1 3AH

Plumbland (mobile service) In Front of Plumbland House, Plumbland Carlisle CA7 2HG Plumpton Plumpton Penrith CA11 9NS Pooley Bridge Pooley Bridge Penrith CA10 2NP Port Carlisle (mobile service) Port Carlisle Bowling Club, Port Carlisle Carlisle CA7 5BU

Page 4 of 6 Cumbria area - Post Office branches to remain in the Network Portinscale (mobile service) Harney Peak Car Park, Portinscale Carlisle CA12 5RQ Raffles 17 Shadygrove Road Carlisle CA2 7LE Ramsden Dock Road 21 Ramsden Dock Road Barrow-In-Furness LA14 2TR Ravenglass Whitburn House, Main Street Ravenglass CA18 1SG Renwick (serve and store) Methodist Church Hall, Renwick Penrith CA10 1JT Rinkfield 41 Burton Road Kendal LA9 7LJ Rockcliffe Rockcliffe Village Hall, Rockcliffe Carlisle CA6 4AA SPAR Roose Stores, Roose 44-46 North Row, Roose Barrow-In-Furness LA13 0HE Rosthwaite Borrowdale Keswick CA12 5XG Roweltown Roweltown Carlisle CA6 6LA Salthouse 3 Risedale Road Barrow-In-Furness LA13 9QX Sandylands 65 Sandylands Road Kendal LA9 6EY Scaleby (mobile service) Village Hall Car Park, Scaleby Carlisle CA6 4LN Scotby 41 Scotby Village, Scotby Carlisle CA4 8BP Scotch Street 20-22 Scotch Street Carlisle CA3 8PX Seascale Gosforth Road Seascale CA20 1PQ Seaton 88-90 Main Road, Seaton Workington CA14 1JE Sedbergh 24-26 Main Street Sedbergh LA10 5AA Shap The Post Office Penrith CA10 3NG Silecroft 1 Main Street, Silecroft Millom LA18 5LP Winters Newsagents, Silloth 2 Eden Street, Silloth Wigton CA7 4AD Skelton Balandra, Skelton Penrith CA11 9TE Smithfield (mobile service) Layby, Smithfield Carlisle CA6 6BH Soulby (serve and store) The Firs, Soulby Kirkby Stephen CA17 4PL St Bees 122 Main Street St Bees CA27 0AA Stainton 2 St John's Road, Stainton Penrith CA11 0EY Staveley 42 - 44 Main Street, Staveley Kendal LA8 9LN Storth The Square, Storth Milnthorpe LA7 7HT Tebay Sports and Social Club, Tebay Church Street, Tebay Penrith CA10 3SP Temple Sowerby Village Hall Car Park, (mobile service) Temple Sowerby Carlisle CA10 1RW Thornhill The Crescent, Thornhill Egremont CA22 2SP Threlkeld The Briars, Threlkeld Keswick CA12 4SQ Thursby 13 School Road, Thursby Carlisle CA5 6PN Thurstonfield (mobile service) Village Green, Thurstonfield Carlisle CA5 6HH Torpenhow (mobile service) Layby, Torpenhow Carlisle CA17 1HY Troutbeck The Post Office Windermere LA23 1PF Uldale (mobile service) Opposite Phone Box, Uldale Carlisle CA7 1EZ Ulpha The Post Office Broughton-In-Furness LA20 6DX Ulverston County Square Ulverston LA12 7AA Waberthwaite Lane End, Waberthwaite Millom LA19 5YJ Walton Centurion Inn, Walton Brampton CA8 2DH

Page 5 of 6 Cumbria area - Post Office branches to remain in the Network Appleby-In- Warcop Gregsons Stores, Warcop Westmorland CA16 6PL Warwick Bridge The Post Office, Warwick Bridge Carlisle CA4 8RN Wath Brow Stores, Wath 121-122 Ennerdale Road, Wath Brow Cleator Moor CA25 5LP Waverton (mobile service) On Road, Waverton Carlisle CA7 0AH Welton (mobile service) Village Green, Welton Carlisle CA5 7ER West Hall (serve and store) Tincastle, West Hall Brampton CA8 2EH West Newton (mobile service) Village Hall Car Park, West Newton Carlisle CA7 3NX Wetheral Tavistock House, Wetheral Carlisle CA4 8ES Whitehaven 70 Lowther Street Whitehaven CA28 7AF Wigton 5 High Street Wigton CA7 9NN Wigton Road 69 Wigton Road Carlisle CA2 7AY Windermere 21 Crescent Road Windermere LA23 1AA Winskill Low Fold, Winskill Penrith CA10 1PD Workington Co-op Store, 5-6 New Oxford Street Workington CA14 2NA

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