Embarq Missouri, Inc. D/B/A Centurylink Local Terms of Service Missouri Effective: 06-01-2021 1St Revised Title Page 1

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 1st Revised Title Page 1

Effective October 1, 2014, this Local Terms of Service contains the terms, conditions and rates for services formerly found in the Embarq Missouri, Inc. d/b/a CenturyLink:

General Exchange Tariff PSC MO. NO. 22 Intrastate IntraLATA Message Telecommunications Service Tariff PSC MO. NO 23 Wide Area Telecommunications Service Tariff PSC MO.NO 25 Private Line Service Tariff PSC MO.NO 24 Exchange Boundary Maps P.S.C. MO. NO. 10

Embarq Missouri, Inc, d/b/a CenturyLink is referred to with this Local Terms of Service as “CenturyLink” or “Company”.

TRADE NAMES, TRADEMARKS AND SERVICE MARKS

The following list of trade names, trademarks and/or service marks which may be used for services offered herein are owned by Lumen Technologies, Inc. (formerly CenturyLink, Inc.) or a subsidiary of (C) CenturyLink, Inc. and are used by Lumen Technologies, Inc. with express permission. Trademark and (C) service mark designations will not be listed hereafter in this Local Terms of Service. However, the laws regarding trademarks and service marks are applicable. Trade names, trademarks and service marks that are owned by Lumen Technologies, Inc. or a subsidiary of Lumen Technologies, Inc. cannot be used (C) by another party without authorization.

CENTURYLINK (C) CENTURYLINK® CORE CONNECT® SIMPLE CHOICE®

MO2021-07

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-02-2014 Table of Contents 1st Revised Page 1 Cancels Original Page 1

TABLE OF CONTENTS

SECTION SUBJECT

1 Advance Payments and Deposits 2 Application for Service 3 Application for Business and Residence Rates 4 Telephone Answering Service 5 Info-Link 6 Service Discounts 7 Connection with Equipment or Facilities Provided by Customer 8 Charges Applicable Under Special Conditions (C) 9 Directory Listings 10 Explanation of Terms 11 Foreign Central Office Service 12 FCC Designated N11 Services 13 Joint User Service 14 Key Telephone Systems 15 Local Exchange Service 16 Mileage 17 Miscellaneous Equipment and Service 18 Shared Tenant Services 19 Asynchronous Transfer Mode (ATM) Service 20 Frame Relay Service 21 Private Lines and Equipment 22 Integrated Services Digital Network (ISDN) 23 Restoration of Service 24 Rules and Regulations Applying to All Customer’s Contracts 25 Rules and Regulations Applicable to Franchise Taxes 26 Derived Channel Services 27 United Switchlink Services 28 Payphone Line Service 29 Service Connection Charges – Moves and Changes 30 Service Line Service 31 Service Through Miscellaneous Common Carriers 32 Special Equipment and Assemblies 33 Suspension of Service 34 Digital Trunking Service 35 Termination of Contracts 36 Transfer of Contracts 37 Reserved For Future Use (C) 38 Special Packaged Offerings 39 Operator Services 40 Custom Calling Services

MO 14-11 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-19 Table of Contents 1st Revised Page 2

TABLE OF CONTENTS

SECTION SUBJECT

41 ExpressTouch 42 Network Services 43 Network Services Packaging 44 Centrex Services 45 Augmented Services 46 Optional Metropolitan Calling Area (MCA) Service 47 Centrex Service II 48 Intrastate Intralata Message Telecommunications Service 49 Intrastate Wide Area Telecommunications Service - GRANDFATHERED (C) 50 Private Line Service

MO 19-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 1 Original Page 1

ADVANCE PAYMENTS AND DEPOSITS

1.1 ADVANCE PAYMENTS

A. When making application for service, the applicant may be required to pay at the time the application is accepted, the service connection charge, if applicable and first months' charges for exchange service and equipment, excluding charges for local messages in excess of the monthly guarantee. In all cases, the regular monthly charges for service and equipment are payable as specified in this Local Terms of Service. The provisions of this paragraph affect the initial payment only and not the subsequent billing and collecting practices as elsewhere provided in this Local Terms of Service.

B. The amount of the advance payment is credited to the customer's account and applied against any indebtedness under the contract.

C. In addition to the treatment specified in Paragraph A, any applicant or one from whom an application is made, owing the Telephone Company for service furnished under a former contract, shall pay or make satisfactory arrangements for paying any bill outstanding and unpaid for such service, before any additional service will be furnished.

D. No advance payments need be paid by present customers applying for additional service of any kind.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 1 1st Revised Page 2

ADVANCE PAYMENTS AND DEPOSITS

1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT

THIS PAGE IS RESERVED FOR FUTURE USE. SEE PAGE 2.

MO 16-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 1 1st Revised Page 3

ADVANCE PAYMENTS AND DEPOSITS

1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT (Cont'd)

B. Establishment of Credit

The Company is not obligated to furnish service to any individual or firm that has an unpaid and undisputed delinquent account for service previously rendered by the Company at the same or different address, until arrangements have been made to liquidate such previous indebtedness to the Company.

C. Deposits

1. The Company may require an applicant or a customer to make a suitable cash deposit to be held by the Company as a guarantee of the payment of charges for service. The fact that a deposit has been made neither relieves the applicant nor the customer from complying with the Company's regulations as to advance payments and the prompt payment of bills on presentation nor constitutes a waiver or modification of the regulations of the Company providing for the discontinuance of service for nonpayment of any sums due the Company for service rendered.

2. Applicants or customers who request service in a location where the Company believes, in its sole discretion, the equipment may be subject to loss or damage through theft, vandalism or other reasons involving a responsibility on the part of the customer will be required to make a suitable deposit to cover that potential loss or damage, such deposit not to exceed the value of the equipment furnished.

3. The amount of deposit, if applicable, will be determined in accordance with the Company’s policies.

4. Deposits, if applicable, will be refunded or applied, in accordance with the Company’s policies.

5. The Company does not apply interest on deposit amounts that it holds or upon the return of deposit amounts to the applicant or customer.

MO 16-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 1 1st Revised Page 4

ADVANCE PAYMENTS AND DEPOSITS

1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT (Cont'd)

THIS PAGE IS RESERVED FOR FUTURE USE

MO 16-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 1 1st Revised Page 5

ADVANCE PAYMENTS AND DEPOSITS

1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT (Cont'd)

THIS PAGE IS RESERVED FOR FUTURE USE

MO 16-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 1 1st Revised Page 6

ADVANCE PAYMENTS AND DEPOSITS

1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT (Cont'd)

D. Discontinuance of Service for Failure to Establish Credit

Service may be discontinued for failure to post a required deposit or guarantee after the Company has furnished ten days' written notice to the customer requiring the customer to furnish such deposit or guarantee. Service shall not be discontinued on a day when the offices of the Telephone Company are not available to facilitate reconnection of service, or on a day immediately preceding such day.

E. Record of Previous Accounts

The Telephone Company shall maintain a record of previous accounts by name in the Record Office where the account became final.

MO 16-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 1

APPLICATION FOR SERVICE

2.1 GENERAL

A. Applications for service may be made orally or in writing.

B. The Company reserves the right to refuse service to any applicant who is found to be indebted to the Company for service previously furnished until satisfactory arrangements have been made for the payment of all such indebtedness. The Company may also refuse to furnish service to any applicant desiring to establish service for former customers of the Company who are indebted for previous service, regardless of the listing requested for such service, until satisfactory arrangements have been made for the payment of such indebtedness.

C. If telephone service is established and it is subsequently determined that either conditions in B. above exist, the Company may suspend or disconnect such service until satisfactory arrangements have been made for the payment of the prior indebtedness.

D. When an application for service and facilities or requests for additions, rearrangements, relocation, or modifications of service and equipment are canceled in whole or in part prior to completion of the work involved, the applicant is required to reimburse the Company for all expense incurred in handling the request before notice of cancellation is received. Such charge, however, is not to exceed all charges which would apply if the work involved in complying with the request had been completed.

E. When equipment has been ordered for the specific needs of a customer and the installation thereof is unduly delayed by or at the request of the customer, appropriate charges apply for such equipment for the period of the delay.

F. When a customer requests a change in location of all or a part of the facilities covered by his application for service or request for additions, rearrangements or modifications of his existing service and equipment prior to completion of the work involved, he is required to pay the difference between the total costs and expenses incurred by the Company in completing the work involved and that which would have been incurred had the final location of facilities been specified initially.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 3 Original Page 1

APPLICATION FOR BUSINESS AND RESIDENCE RATES

3.1 APPLICATION

A. Generally business rates apply at business locations and residence rates apply at residence locations. The determination as to whether a customer's service should be classified as business or residence is based on use of the service.

B. Business rates apply whenever the use of the service is primarily or substantially of a business, professional, institutional or otherwise occupational nature or where the listing required is such as to indicate business use. Business rates apply for:

1. Offices, stores, manufacturers, mines and all other places of a strictly business nature.

2. Boarding houses, except as modified under paragraph C.2.; offices of hotels and apartment houses, colleges, quarters occupied by clubs and fraternal societies, except as modified under paragraph C.5; public, private or parochial schools, hospitals, nursing homes, libraries, church offices and other institutions.

NOTE: For the purpose of this Local Terms of Service, a boarding house is defined as a house or apartment where rooms are rented or boarders taken or both. Such houses or apartments may obtain service at residence rates when in the judgment of the Company, they are not conducted primarily for business purposes and are listed as residences.

3. Residence locations, where the place of residence is adjacent to a place of business and is connected thereto, and it is not evident that the service located in the residence is to be employed primarily for domestic use.

4. When a business extension service or extension bell is located in residence location the business rate would apply under the provisions of this Local Terms of Service.

5. Service terminating solely on the secretarial facilities of a secretarial answering service agency.

6. Any location where a business designation is provided or when any title indicating a trade or profession is listed, except as modified under paragraph C.3.

7. In college fraternity and sorority houses where members lodge within the house.

8. Residential locations where the customer requests a Call Forward Feature for more than five (5) residential lines to simulate Rotary Hunt Service, at the same or different residential locations. In such instance, business rates applicable for Rotary Hunt Service apply.

9. All other locations where the customer's primary use of the service is for business purposes.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 3 Original Page 2

APPLICATION OF BUSINESS AND RESIDENCE RATES

3.1 APPLICATION (Cont’d)

C. Residence rates apply when the use of the service is of a domestic of nature and provided that service is not used substantially for occupational purposes. Residence rates apply for:

1. Private residences on service not employing business listings.

2. Private apartments in hotels, clubs and boarding houses where service is confined to the domestic use of the customer and business listings are not employed.

3. The place of residence of a clergyman, physician, registered or practical nurse, dentist, veterinary surgeon or other medical practitioner or Christian Science practitioner, provided the service is not installed in that portion of the customer's residence which is used as an office, but is located in the customer's domestic establishment, and provided no business designation is employed.

4. In the churches where the telephone is not accessible for public patronage, as in pastor's study.

5. In lodges where there is only occasional use of the service.

6. Secretarial line terminations of residence main service terminating as extension lines on the premises of a telephone answering bureau.

D. Changes from business service to residence service are made only in the event of a change in the customer's arrangement which would entitle him to a residence classification of his service, as in C. above. The business telephone number may be continued for the residence service only if all the facts indicate that the service is no longer to be used for business purposes.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 4 Original Page 1

TELEPHONE ANSWERING SERVICE

4.1 GENERAL

Telephone answering service consists of facilities and services furnished to a customer who is engaged in the business of answering calls for its patrons.

4.2 AVAILABLE ARRANGEMENTS

A. Alternate Call Number

The answering service arranges with the telephone company for Exchange Business Telephone Service under the name and address of the answering service.

The customer to exchange service contracts with the answering service and arranges with the telephone company for a directory listing, instructing callers to call the answering service telephone when the customer's regular telephone is not answered. The charge for alternate call listings is paid by the customer. (See "Directory Listings" section of this Local Terms of Service)

B. Secretarial Answering Line

The answering service arranges with the telephone company for Exchange Business Telephone Service under the name and address of the answering service.

The answering service contracts with its patrons, who are not customers to Telephone Exchange Service, for directory listings in the patron's name at the address and telephone number of the answering service. No physical telephone facilities, excepting public telephone service, are provided at the premises of the patron of the answering service and the patrons may not use the telephone facilities of the answering service.

The answering service is billed for the telephone facilities except when a patron agrees, in writing to be billed. The business rate will be billed for the termination of facilities at the answering service location and for each secretarial listing. (See "Directory section of this Local Terms of Service). It shall be the responsibilities of the answering service to secure and present to the telephone company such customer authorization that includes: the customer's name, address and the agreement to be responsible for all central office line or extension line charges associated with the termination of a central office line or extension at the answering service location.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 4 Original Page 2

TELEPHONE ANSWERING SERVICE

4.2 AVAILABLE ARRANGEMENTS (Cont'd)

C. Extension Line Service

1. Regulations

Extension line service connects answering facilities located at the answering service, with the primary exchange central office line, lines, or trunks of patrons of the answering service.

The answering service is the contracting party for the service of connecting extension lines or primary service lines thereto. The telephone company will not connect nor disconnect a primary service line or extension line without written authorization to do so by the customer. It shall be the responsibility of the answering service to secure and present to the telephone company such customer authorization that includes: the customer name, address and the agreement to be responsible for all central office charges associated with the termination of a central office line at the answering service.

Extension line service is restricted to incoming service only on extension lines or primary service lines connected.

There shall be no interconnection or switching of calls at the equipment between extension lines, or between extension lines and administrative main central office lines or trunks or secretarial answering lines of the answering service.

The answering service is responsible for payment of all charges and rates for the service and extension lines connected.

The minimum service period for each extension line connected is one month.

Answering service will be provided only where the answering service is a customer to regular exchange service terminating in separate telephones or equipment.

Foreign Exchange Telephone Service customers may be connected to extension line answering service subject to approval of the telephone company, or companies, furnishing the Foreign Exchange Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 4 Original Page 3

TELEPHONE ANSWERING SERVICE

4.2 AVAILABLE ARRANGEMENTS (Cont'd)

C. Extension Line Service (Cont'd)

2. Charges and Rates Monthly Rate

a. Telephone Answering Service Pickup - Extension terminating in TAS Concentrator. (ATATERM) $1.25

b. Extension Line Mileage

A mileage charge applies for each extension line connected to the equipment at the monthly charge specified for off-premise extensions in the "Mileage" Section of the Local Terms of Service, measured as the airline distance between the answering service and the exchange central office.

c. Extension Line Service Connection Charge

Service connection charges apply for each extension line connected.

D. Answering Service ABC

The answering service arranges with the Telephone Company for Centrex Service. All features and rules governing the Centrex service in Section 44 of this Local Terms of Service apply. An answering service customer with R1 or B1 service, or who is already a member of a Centrex group may extend off premise to an answering service location. (1). However, these lines do not become a part of the answering service centrex and the Centrex answering service must provide telephone equipment termination for those lines separate and distinct from the answering service Centrex termination.

(1) All rules and regulations of section 17.18 of this Local Terms of Service apply to off premise extensions.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 5 Original Page 1

INFO-LINK

5.1 SERVICE DESCRIPTION

INFO-LINK will provide one-way restricted dialing to Internet Service Providers (ISPs) in exchanges that are not currently served by ISPs. INFO-LINK is a one-way service that allows foreign exchange dialing only to ISPs. This service offering will allow end users to dial a seven digit number and receive connection to an Internet Service provider located in a Telephone Company specified foreign exchange (1).

5.2 GENERAL REGULATIONS

A. ISPs are enhanced service providers whose service must include access to the Internet.

B. INFO-LINK is designed and intended for the exclusive use for end user customers of the Telephone Company. INFO-LINK is not to be shared, resold or used in any configuration of customer-provided equipment with the intent of reselling this service. This service is available to interexchange carriers or other telecommunications service providers for administrative trunks only.

C. It is the responsibility of the Telephone Company to determine what services meet the criteria of an Internet Service Provider. The sole purpose of the service offering is to allow affordable connection to the Internet. Enhanced Service Providers who provide services which do not include electronic data transfer to and from the Internet will not be considered ISPs.

D. INFO-LINK is designed only to provide local one-way dialing to the Internet. This service is restricted to the transfer of electronic data. Voice traffic in conjunction with this service is prohibited.

E. Unless otherwise specified, INFO-LINK is subject to the Rules and Regulations applying to all customer contracts as specified in this Local Terms of Service.

F. The minimum service period for subscription to INFO-LINK is one month and is billed one month in advance.

G. INFO-LINK rates are incremental to charges paid by the customer for other services of the Telephone Company. Rates are on a per-line basis. This service can be used only in conjunction with Touch Tone Service and One-Party or Trunk Local Exchange Service.

H. INFO-LINK charges will be developed on an individual case basis (ICB) when used in conjunction with Centrex service. Charges for the services offered on an ICB basis will be structured to recover the company’s cost of providing the service. Terms of specific ICBs will be made available to the Missouri Public Service Commission Staff upon request on a proprietary basis.

I. INFO-LINK will not be offered in conjunction with any Local Measured Service.

(1) Due to technological limitations, customers served by analog central offices will be required to temporarily dial a ten digit number until their serving central office is converted to digital switching.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 5 Original Page 2

INFO-LINK

5.3 MONTHLY RATES

INFO-LINK service Monthly Charge

Residential $6.29 Business $9.91

5.4 LIMITATION OF THE TELEPHONE COMPANY

A. Liability for damages arising from the inability of this service to support services of an Internet Service Provider are limited to the cost of subscribing to INFO-LINK.

B. The Telephone Company is in no way responsible for the content of data retrieved through the Internet Service Provider. INFO-LINK only provides one-way dialing to ISPs in foreign exchanges. The Telephone Company does not have the ability to monitor or restrict data provided by ISPs.

5.5 OBLIGATION OF THE CUSTOMER

A. The customer is responsible for purchasing any hardware or software necessary to access or utilize services of an Internet Service Provider.

B. Any hardware or software purchased to access or utilize the services of an Internet Service Provider should be purchased after the customer has verified that the service can be technically supported from their customer premise.

C. The end user is responsible for monitoring data received from the Internet Service Provider.

D. At time of order, the customer will be asked to identify their ISP to assure service functionality.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 1

SERVICE DISCOUNTS

6.1 MISSOURI SCHOOL DISCOUNT PROGRAM

A. A discount from standard monthly rates as specified in this Local Terms of Service for local exchange services may be allowed in connection with service furnished through the Missouri School Discount Program, pursuant to the Video Instructional Development and Educational Opportunity Program, as enacted by the Missouri State Legislature. Services provided under an Individual Case Basis (ICB) Contract are excluded from eligibility for this discount.

B. Upon the customer's request, a discount of twenty percent (20%) from standard monthly access line rates may be allowed to educational institutions within the Company's certified area, as determined in Paragraph C. following.

C. An educational institution shall be defined as an accredited public or private school in the state of Missouri. Private schools must be accredited by either the Missouri Chapter of the National Federation of non-Public Schools Accrediting Association, Independent Schools Association of the Central States, North Central Association of Colleges and Schools, Accrediting Association of Bible Colleges, and/or the University of Missouri - Columbia. Public schools must be accredited by the Department of Elementary and Secondary Education for the State of Missouri and/or the North Central Association of Colleges and Schools.

D. The qualifying discount will be permitted only on the specific services identified in H. below. All other features, ancillary services or options, relative to the particular service, shall continue to be billed at the appropriate rates as specified in this Local Terms of Service and/or tariff.

E. The qualifying discount will be permitted only where the predominate use is providing educational and instructional programs and for the educational institutions' administrative use. The discount is not allowed to residential complexes associated with the institution.

F. In addition to meeting the qualification specified in Paragraph C preceding, an eligible customer must sign an affidavit certifying that the qualification is met. The affidavit will be retained on file with the Company.

G. The customer should request to receive the discount on all subsequent additions of eligible services which are ordered. There will be no additional affidavits required.

H. All local exchange business service rates contained in this Local Terms of Service are eligible for a discount under this program with the exception of Directory Listings, Shared Tenant Service, Special Equipment and Assemblies, Operator Services, Services through Miscellaneous Common Carriers and Optional Metropolitan Calling Area (MCA) Service. United DigiLink and United TransLink rates referenced in Section 50 of this Local Terms of Service and Digital Data Service and High Capacity Service (1.544 Mbps) rates contained in Section 7 of P.S.C Mo. No. 26 are also eligible for a discount under this program.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 6 1st Revised Page 2

SERVICE DISCOUNTS

6.2 SCHOOL AND LIBRARY DISCOUNTS

A. General

The Universal Service Support Mechanism was established to ensure affordable telecommunications service to all Americans including low-income consumers and eligible schools and libraries. Public and private schools (generally grades Kindergarten — Twelve) and public libraries and qualifying consortia may be eligible to apply for support discounts (Support) through the Schools and Libraries Universal Service Support Mechanism (E-Rate Program) in connection with the purchase of the Company’s services and equipment (Service).

In addition, these Customers may be eligible for state or local corollaries to the E-Rate Program. The Support may be provided by the E-rate Program in the form of a discount percentage of the billed charges for eligible Service. Schools, libraries, and consortia eligible for E-rate support pursuant to 47 Code of Federal Regulations part 54, subpart F shall comply with all E-rate Program rules and regulations in order to receive the Support.

B. Application For Support

1. E-Rate Program

The Customer will abide by all E-Rate Program rules for receipt of Support. The Customer is responsible for applying to the Schools and Libraries Division (SLD) of the Universal Service Administrative Company (or other authorized E-Rate Program administrator) for Support from the E-Rate program each year the Customer is eligible for the Support. The Customer will notify the Company in writing within 30 days of its receipt of a Funding Commitment Decision Letter from the SLD along with a copy of the notice and other relevant documentation as requested by the Company.

2. Other Funding Sources

The Customer is responsible for applying for Support from state and/or local administrators (Funding Sources). The Customer will notify the Company in writing within 30 days of its receipt of a Support commitment from such Funding Sources and will include a copy of its application, Funding Source Support documentation, and other relevant documentation as requested by the Company.

MO 16-06 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 3

SERVICE DISCOUNTS

6.2 SCHOOL AND LIBRARY DISCOUNTS (Cont’d)

D. Receipt Of Support

1. E-Rate Program

The Customer will pay, in full, all invoices issued by the Company prior to the Company’s receipt of notification from the Funding Source acknowledging the Customer’s receipt of Service. Upon notification, the Company will apply discounts to the Customer’s invoices or reimburse the Customer according to the Funding Commitment Decision Letter. The Customer is responsible to apply for SLD reimbursement (instead of receiving discounted Company bills) for all eligible customer premise equipment rentals or other financed arrangements. The Company reserves the right to require the Customer to seek SLD reimbursement (instead of receiving discounted Company bills) if the Customer has not received its Funding Commitment Decision Letter from the SLD by December 31 of the funding year. All discounts or reimbursements will be retroactive to the date authorized by the SLD funding year. The Company will either apply a credit to the Customer’s account or provide the Customer with a check corresponding to the appropriate amount of Support based on Service received.

2. Other Funding Sources

E. Failure To Obtain Support

1. The Customer will reimburse the Company if the FCC, SLD or Funding Sources fail to do so or if the FCC, SLD or Funding Sources reclaim any portion of Support sent to the Company on Customer’s behalf. Customer will not be responsible for Support withdrawn due to the Company’s material failure to provide Service.

2. The Company is not responsible for the Customer’s compliance with FCC, SLD or Funding Source rules and regulations, the Customer’s applications for Support, or any decisions or actions by the FCC, SLD or Funding Sources with respect to the Customer.

3. For Service agreements of more than one year, the Customer may not terminate the Agreement based solely on its failure to receive Support.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 6 Original Page 4

SERVICE DISCOUNTS

6.3 RESIDENCE SERVICE FOR COMPANY EMPLOYEES

The same rules and regulations are applicable to employees and retirees of the Company as are applicable to the general public. Certain telephone services will be furnished to Company employees and Company retirees at reduced rates as authorized by Company practices and procedures.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 1

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.1 GENERAL

A. Customer-provided customer premise inside wire, terminal equipment, protective circuitry, and communications systems may be used with facilities furnished by the Telephone Company for the telecommunications services as provided in the following paragraphs of this section and sections Miscellaneous Equipment and Services and Rules and Regulations applying to All Customer's Contracts of the Local Terms of Service. In all such cases the customer-provided, customer premise inside wire, terminal equipment, or communications systems will be so constructed, maintained and operated as to work satisfactorily with the facilities of the Telephone Company.

B. Where telecommunications service is available under this Local Terms of Service for use in connection with customer-provided customer premise inside wire, terminal equipment, protective circuitry, or communications systems, the operating characteristics of such equipment or system shall be such as not to interfere with any of the services offered by the Telephone Company. Such use is subject to the further provisions that the customer-provided, customer premise inside wire, equipment, or system does not endanger the safety of Telephone Company employees or the public; damage, require change in or alteration of, the equipment or other facilities of the Telephone Company; interfere with the proper functioning of such equipment or facilities; impair the operation of the telecommunications system or otherwise injure the public in its use of the Telephone Company's service. Upon notice from the Telephone Company that the customer-provided, customer premise inside wire, equipment, or system is causing or is likely to cause such hazard or interference the customer shall make such change as shall be necessary to remove or prevent such hazard or interference. The customer shall be responsible for the payment of Telephone Company charges, as specified in the Miscellaneous Equipment and Services section of this Local Terms of Service, for visits by the Telephone Company to the customer's premises where a service difficulty or trouble report results from customer-provided, customer premise inside wire, equipment, or system.

C. The Company shall not be responsible for the installation, operation or maintenance of any customer-provided customer premise inside wire, terminal equipment, protective circuitry, or communications systems. Telecommunications service is not represented as adapted to the use of customer-provided, customer premise inside wire, terminal equipment or systems and where such are connected to Company facilities the responsibility of the Company shall be limited to the furnishing of facilities suitable for telecommunications service and to the maintenance and operation of such facilities in a manner proper for such telecommunications service: subject to this responsibility the Company shall not be responsible for (1) the through transmission of signals generated by the customer-provided, customer premise inside wire, equipment, protective circuitry, or systems or for the quality of, or defects in, such transmission, or (2) the reception of signals by customer-provided, customer premise inside wire, equipment, protective circuitry or systems.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 2

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.1 GENERAL (Cont'd)

D. The Telephone Company will not be responsible to the customer or otherwise, if changes in the Company's communications facilities, equipment, operations or procedures renders the customer-provided premise inside wire, terminal equipment, protective circuitry, or communications systems obsolete or require modification or alteration of such equipment. The Telephone Company will give at least 90 days notice in writing if such changes can reasonably be expected to occur, allowing the customer an opportunity to maintain uninterrupted service.

E. The Telephone Company will not be responsible for any loss or damage, nor for any impairment or failure of the service, arising from or in connection with the use of facilities of customers and not caused solely by the negligence of the Telephone Company.

F. Satisfactory performance of the telecommunications network requires continuing functional compatibility of the network control signals and the switching equipment involved. To assure such continuing compatibility, network control signaling in the furnishing of telecommunications service shall be performed by equipment furnished, installed and maintained by the Telephone Company unless the customer-provided customer premise inside wire, terminal equipment or protective circuitry meet the requirements of the FCC Rules and Regulations.

G. Where any customer-provided customer premise inside wire, equipment, protective circuitry, or communications system is used with telecommunications service in violation of any of the provisions in this Local Terms of Service, the Telephone Company will take such immediate action as necessary for the protection of its services, and will promptly notify the customer of the violation. The customer shall discontinue such use of the equipment or systems or correct the violation and shall confirm in writing to the Company within 10 days, following the receipt of written notice from the Company, that such use has ceased or that the violation has been corrected. Failure of the customer to discontinue such use or to correct the violation and to give the required written confirmation to the Telephone Company within the time stated above shall result in termination of the customer's service until such time as the customer complies with the provisions of this Local Terms of Service.

H. Customer-provided terminal equipment or communications systems which serve a location which the Telephone Company considers impracticable to serve because of hazard or inaccessibility may be connected with telecommunications service only by means of connecting equipment.

I. The customer indemnifies and saves the Telephone Company harmless against claims for infringement of patents arising from combining such customer provided, customer premise inside wire, equipment or system with, or using it in connection with, facilities of the Telephone Company; and against all other claims arising out of any act or omission of the customer in connection with facilities provided by the Telephone Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 3

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.1 GENERAL (Cont'd)

J. The customer must provide all the electrical power necessary for the operation of customer- provided communications systems equipment and associated lines to the point of interconnection.

K. Terminal equipment and/or protective circuitry lawfully connected directly to the Telephone Company's exchange facilities in each exchange as of October 17, 1977, where compatible, may continue to be connected for the life of the equipment in the same or a compatible exchange without being registered, unless subsequently modified.

L. Entire PBX or key telephone systems, including their equipment, premise wiring and protective apparatus (if any), lawfully connected directly to the Telephone Company's exchange facilities, in each exchange, as of June 1, 1978, may continue to be connected for the life of the equipment in the same or a compatible exchange without being registered, unless subsequently modified. Additions to such system may be made up to July 1, 1979, without registration of any additional equipment involved provided that:

1. any equipment added is the type directly connected to the telephone network as of October 17, 1977.

Changes to PBX or key telephone systems covered in this paragraph may only be made by the manufacturer of the PBX or key telephone system, or a duly authorized agent of the manufacturer.

M. Terminal equipment and protective circuitry of a type lawfully connected directly to the Telephone Company's exchange facilities in each exchange as of October 17, 1977, where compatible, may be connected thereafter in the same or compatible exchange until July 1, 1979, at which time all terminal equipment and protective circuitry covered in paragraph K. preceding, must be registered in accordance with the FCC Rules and Regulations.

N. PBX or key telephone systems of a type lawfully connected directly to the Telephone Company's exchange facilities in each exchange as of October 17, 1977, where compatible, may be connected after June 1, 1978, in the same or compatible exchange until July 1, 1979, at which time all PBX or key telephone systems covered in L. preceding, must be registered in accordance with the FCC Rules and Regulations.

O. Changes to PBX or key telephone systems covered in this paragraph may only be made by the manufacturer of the PBX or key telephone system, or a duly authorized agent of the manufacturer.

P. Terminal equipment, protective circuitry, and PBX or key telephone systems, or a type not lawfully connected directly to the Telephone Company's exchange facilities in each exchange on October 17, 1977, where compatible, may be directly connected after July 1, 1979, in the same or a compatible exchange only if the customer-provided terminal equipment, protective circuitry or PBX or key telephone system has been registered in accordance with the FCC Rules and Regulations.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 7 2nd Revised Page 4

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.1 GENERAL (Cont'd)

Q. PBX or key telephone systems of a type lawfully connected directly to the Telephone Company's exchange facilities in each exchange as of October 17, 1977, or registered in accordance with the FCC Rules and Regulations, and are presently connected to the exchange facilities by protective apparatus, may remove such protective apparatus and connect directly if the following conditions are met:

1. All equipments in the system are of a type directly connected to the telephone network as of October 17, 1977, or are registered in accordance with the FCC Rules and Regulations.

R. Terminal equipment not registered nor grandfathered in accordance with the FCC Rules and Regulations may be connected to the network pursuant to the provisions in effect prior to October 17, 1977, requiring the use of a network control signaling unit and connecting arrangement, or customer-provided protective circuitry registered in accordance with the FCC Rules and Regulations.

S. The Telephone Company will not be liable for damages arising out of injuries to persons or property from voltages or currents transmitted over the facilities of the Telephone Company caused by customer-provided customer premise inside wire, terminal equipment, or protective circuitry.

T. Unauthorized Access and Hacking - Except for physical damage to Customer’s transmission facilities or Customer premise equipment directly caused by the Company’s negligence or willful misconduct, the Company is not responsible for unauthorized access to, or alteration, theft, or destruction of, Customer’s equipment, data, programs or other information through accident, wrongful means or any other cause while such information is stored on or transmitted across Company-provided network facilities or Customer premise equipment. Customer is responsible for any Company service or usage charges resulting from any such unauthorized access, unless a tariff, Local Terms of Service, schedule or other written agreement expressly states otherwise.

U. All multi-line telephone systems connected to the Company’s network on or after February 16, 2020, must be configured to allow direct “911” dialing by any end user and must be configured to send MLTS notifications as described in Section 7.1.2.A (1). (T)

V) Multiline telephone systems (“MLTS”) required to comply with F. preceding must be (N) capable of conveying the dispatchable location of a 911 caller to a public safety | answering point (“PSAP”) as described in Section 7.1.2.A (2). (N)

MO2021-07

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 7 1st Revised Page 4.1

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.1 GENERAL (Cont'd)

7.1.1 Liability

(A) Customer will defend and indemnify the Company, its affiliates, agents and contractors (T) from all third party claims, liabilities, fines, penalties, costs and expenses, including reasonable attorneys’ fees, arising from or related to customer’s, customer’s end user’s or customer’s third-party provider(s)’ acts, omissions (including the failure to purchase or implement features that enable the receipt and transmission of direct-dial “911” calls or multi-line telephone system notifications), or failures of connectivity that impede, prevent or otherwise make inoperable the ability of the customer or its end users to directly dial “911” or to receive or transmit multi-line telephone system notifications, as required by law, in the United States.

(B) Customer will defend and indemnify the Company, its affiliates, agents and (N) contractors from all third party claims, liabilities, fines, penalties, costs and expenses, including reasonable attorneys’ fees, arising from or related to any acts or omissions by the customer, customer’s end users or customer’s third- party provider(s) that cause, give rise to or bring about the non-compliance of the service with any appliable law, including the failure to purchase or implement features that enable compliance with laws. (N)

7.1.2 RESPONSIBILITIES OF THE CUSTOMER

A. Multi-Line Telephone Systems

(1) Pursuant to 47 CFR §9.16(b)(1) and (2), multi-line telephone systems connected to (T) the Company’s network which were manufactured, imported, sold, leased or installed after February 16, 2020 must be configured to:

● allow an end user to directly initiate a “911” call from any station equipped with dialing facilities, without dialing any additional digit, code, prefix, or post-fix, including any trunk-access code such as the digit 9, regardless of whether the user is required to dial such a digit, code, prefix, or post-fix for other calls, and

● provide MLTS notification to a central location at the facility where the system is installed or to another person or organization regardless of location, if the system is able to be configured to provide the notification without an improvement to the hardware or software of the system.

MLTS notification must (1) be initiated contemporaneously with the 911 call, provided that it is technically feasible to do so; (2) not delay the call to 911; and (3) be sent to a location where someone is likely to see or hear it.

Customers who connect multi-line telephone systems to the Company’s facilities must agree to defend and indemnify the Company for acts and omissions resulting in noncompliance, as described in Section 7.1.1 (A). (T)

MO2021-07

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 7 Original Page 4.2

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.1 GENERAL (Cont'd)

7.1.2 RESPONSIBILITIES OF THE CUSTOMER (Cont’d) (N)

A. Multi-Line Telephone Systems

(2) Pursuant to 47 C.F.R. § 9.16(b)(3), a person engaged in the business of installing MLTS may not install such a system in the United States unless it is configured such that it is capable of being programmed with and conveying the dispatchable location of the caller, as defined in 47 C.F.R. § 9.3, to the PSAP with 911 calls consistent with the requirements below. A person engaged in the business of managing or operating MLTS may not manage or operate such a system in the United States unless it is configured such that the dispatchable location of the caller, as defined in 47 C.F.R. §9.3, is conveyed to the PSAP with 911 calls consistent with the following requirements:

● On-premise fixed telephones associated with a MLTS must provide dispatchable location by January 6, 2021;

● No later than January 6, 2022, on-premise non-fixed telephones associated with a MLTS must provide dispatchable location where technically feasible, otherwise they shall provide dispatchable location based on end user manual update or on alternative location information as defined in 47 C.F.R. § 9.3;

● No later than January 6, 2022, off-premise non-fixed telephones associated with a MLTS must provide dispatchable location where technically feasible, otherwise they shall provide dispatchable location based on end user manual update, or enhanced location information which may be coordinate based and consisting of the best available location that can be obtained from any available technology or combination of technologies at reasonable cost.

● Additionally, providers of fixed telephony services shall provide automated dispatchable location with 911 calls beginning January 6, 2021 pursuant to 47 C.F.R. § 9.8. Providers of interconnected VoIP service must comply with the location requirements under 47 C.F.R. § 9.11(b)(iv) for non-fixed services as of January 6, 2022. Customers to DID Service capable of accessing 911 emergency services shall be responsible for providing automated dispatchable location information as defined in 47 C.F.R. § 9.3 and for maintaining the accuracy of that information for fixed services as of January 6, 2021 and for non-fixed services where technically feasible as of January 6, 2022. (N)

MO2021-07

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 7 Original Page 4.3

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.1 GENERAL (Cont'd)

7.1.2 RESPONSIBILITIES OF THE CUSTOMER (Cont’d) (N)

A. Multi-Line Telephone Systems

(2) Pursuant to 47 C.F.R. § 9.16(b)(3), a person engaged in… (Cont’d)

● Customers, particularly private switch owners, private branch exchange owners, and customers of DID service, may need to purchase additional features or services to comply with the dispatchable location provisions of RAY BAUM’s Act. Dispatchable location capability may require Customers to purchase private switch automatic location identification (PS/ALI) service from the Company or from a third-party provider.

MO2021-07

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 5

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT

A. Data Transmitting and/or Receiving Terminal Equipment

Customer-provided data transmitting and/or receiving terminal equipment which involves direct electrical connection to the facilities furnished by the Telephone Company may be used with such facilities for telecommunications service either through a data set, or a data access arrangement, provided by the Telephone Company as described in 1. and 2. respectively. Use of such service is on a two-point basis.

1. Data Set

Where the customer elects to use a customer-provided data transmitting and/or receiving terminal equipment with a data set furnished by the Telephone Company the data set shall perform the functions of:

a. Network control signaling,

b. Conditioning the data signals generated by the customer-provided equipment to signals suitable for transmission by means of Telephone Company facilities and

c. Conditioning signals transmitted by means of Telephone Company facilities to data signals suitable for reception by customer-provided equipment.

2. Data Access Arrangement

Where the customer elects to use customer-provided data transmitting and/or receiving terminal equipment through a data access arrangement.

a. The customer shall furnish the equipment which performs the functions of data signal conditioning referred to under 7.2.A.1.b. and 7.2.A.1.c. preceding.

b. The Telephone Company shall furnish the data access arrangement which provides a protective connecting arrangement for use with the network control signaling unit. In lieu of the connecting arrangement the Telephone Company may provide an arrangement for use with the network control signaling unit to identify a central office line and protective facilities and procedures to determine compliance with criteria set forth in c. following.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 6

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT (Cont'd)

A. Data Transmitting and/or Receiving Terminal Equipment (Cont'd)

2. Data Access Arrangement (Cont’d)

Where the customer elects to use customer-provided data transmitting and/or receiving terminal equipment through a data access arrangement. (Cont’d)

c. To protect the telecommunications network and the services furnished to the general public by the Telephone Company from harmful effects, the customer- provided data transmitting equipment must comply with the following minimum network protection criteria:

(1) To prevent excessive noise and crosstalk in the network, it is necessary that the power of the signal at the central office shall not exceed 12db below one milliwatt when averaged over any three second interval. To permit each customer, independent of distance from the central office, to supply signal power which approximates the 12db below one milliwatt limit at the central office, the power of the signal which may be applied by the customer- provided equipment to the Telephone Company interface located on the customer's premises will be specified for each customer's location, but in no case shall it exceed one milliwatt.

(2) To protect other services, it is necessary that the signal which is applied by the customer-provided equipment to the Company interface located on the customer's premises meet the following limits:

(a) The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db below the power of the signal as specified in B.l.b. (3) (a) above.

(b) The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt.

(d) The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt.

(e) The power in the band above 40,000 Hertz shall not exceed 50db below one milliwatt.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 7

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT (Cont'd)

A. Data Transmitting and/or Receiving Terminal Equipment (Cont'd)

2. Data Access Arrangement (Cont’d)

c. To protect the telecommunications network and the services … (Cont'd)

(3) To prevent the interruption or disconnection of a call, or interference with network control signaling, it is necessary that the signal applied by the customer-provided equipment to the Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 Hertz band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

(4) The Company shall furnish the data access arrangement for use with the network control signaling unit.

3. Acoustic, Inductive Connections

a. Customer-provided data transmitting and/or receiving terminal equipment (including telephotograph equipment) may be acoustically or inductively connected with Company facilities for telecommunications service provided the acoustic or inductive connection is made externally to a network control signaling unit. Use of such service is on a two-point basis.

b. To protect the telecommunications network and the services furnished to the general public by the Telephone Company from harmful effects, the customer- provided data transmitting equipment must comply with the following minimum network protection criteria:

(1) To prevent excessive noise and crosstalk in the network, it is necessary that the power of the signal which is applied by the customer-provided equipment to the network control signaling unit located on the customer's premises be limited so that the signal power at the output of the network control signaling unit (i.e., at the input to the Telephone Company line) does not exceed 9db below one milliwatt when averaged over any three second interval.

(2) To protect other services, it is necessary that the signal which is applied by the customer-provided equipment to the network control signaling unit located on the customer's premises meet the following limits at the output of the network control signaling unit (i.e., at the input to the Company line):

(a) The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db below the power of the signal as specified in 7.2.A.3.b.(1) preceding.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 8

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT (Cont'd)

A. Data Transmitting and/or Receiving Terminal Equipment (Cont'd)

3. Acoustic, Inductive Connections

b. To protect the telecommunications network … (Cont'd)

(2) To protect other services, … (Cont'd)

(b) The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt.

(d) The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt.

(e) The power in the band above 40,000 Hertz shall not exceed 50db below one milliwatt.

(3) To prevent the interruption or disconnection of a call, or interference with network control signaling, it is necessary that the signal applied by the customer-provided equipment to the network control signaling unit located on the customer's premises be limited so that the signal at the output of the network control signaling unit (i.e., at the input to the Telephone Company line) shall at no time have energy solely in the 2450 or 2750 Hertz band. If there is signal power at the output of the network control signaling unit in the 2450 or 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 9

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT (Cont'd)

B. Voice Transmitting and/or Receiving Terminal Equipment

1. Direct Electrical Connection

Customer-provided voice transmitting and/or receiving terminal equipment which involves direct electrical connection to the facilities furnished by the Telephone Company for telecommunications service may be used with such facilities in accordance with a. and b. following, except where otherwise specified in this Local Terms of Service:

a. The connection shall be made through a network control signaling unit and a connecting arrangement as specified in the "Rules and Regulations Applying to All Customer's Contracts" section of this Local Terms of Service and

b. To protect the telecommunications network and the services furnished to the general public by the Telephone Company from harmful effects, the customer- provided voice transmitting equipment must comply with the following minimum network protection criteria:

(1) To prevent excessive noise and crosstalk in the network, it is necessary that the long term average power of the applied signal during established connections not exceed 12db below one milliwatt at the serving central office. To insure that this limit is not exceeded, the power of the signal which may be applied by the customer-provided equipment to the Telephone Company interface located on the customer's premises shall not exceed 7db below one milliwatt averaged over any three second interval.

(a) The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db below the power of the signal as specified in B.2.a. (2) (a) above.

(b) The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt.

(d) The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt.

(e) The power in the band above 40,000 Hertz shall not exceed 50db below one milliwatt.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 10

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT (Cont'd)

B. Voice Transmitting and/or Receiving Terminal Equipment (Cont’d)

1. Direct Electrical Connection (Cont’d)

b. To protect the telecommunications network … (Cont'd)

(3) To prevent the interruption or disconnection of a call, or interference with network control signaling, it is necessary that the signal applied by the customer-provided equipment to the Telephone Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 Hertz band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

2. Acoustic, Inductive Connections

a. Customer-provided voice transmitting and/or receiving terminal equipment may be acoustically or inductively connected to the Telephone Company facilities for telecommunications service provided the acoustic or inductive connection is made externally to a network control signaling unit.

(1) To prevent excessive noise and crosstalk in the network, it is necessary that the power of the signal which is applied by the customer-provided equipment to network control signaling unit located on the customer's premises be limited so that signal power at the output of the network control signaling unit (i.e., at the input to the Telephone Company line) does not exceed 9db below one milliwatt when averaged over any three second interval.

(a) The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db below the power of the signal as specified in 7.2.B.2.b.(1) preceding.

(b) The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed 16db below one milliwat.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 11

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT (Cont'd)

B. Voice Transmitting and/or Receiving Terminal Equipment (Cont’d)

2. Acoustic, Inductive Connections (Cont'd)

b. To protect the telecommunications network … (Cont'd)

(2) To protect other services, … (Cont'd)

(d) The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt.

(e) The power in the band above 40,000 Hertz shall not exceed 40db below one milliwatt.

(3) To prevent the interruption or disconnection of a call, or interference with network control signaling, it is necessary that the signal applied by the customer-provided equipment to the network control signaling unit located on the customer's premises be limited so that the signal at the output of the network control signaling unit (i.e., at the input to the Telephone Company line) shall at no time have energy solely in the 2450 or 2750 Hertz band. If there is signal power at the output of the network control signaling unit in the 2450 or 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

C. Accessories

Customer-provided accessories may be used with the facilities furnished by the Telephone Company for telecommunications service.

D. Direct Electrical Connection

Where the use of any customer-provided terminal equipment as specified in these regulations involves direct electrical connection to the facilities furnished by the Telephone Company such connection shall be made through a connecting arrangement furnished, installed and maintained by the Telephone Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 12

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT (Cont'd)

E. Connection of FCC Registered Equipment

1. FCC registered terminal equipment, protective circuitry, data equipment or communications systems may be directly connected to the Telephone Company's exchange facilities in accordance with the following:

a. Customer-provided terminal equipment, protective circuitry, data equipment, or communications systems, directly connected to exchange facilities must be registered in accordance with the FCC Rules and Regulations.

b. Customers desiring to connect terminal equipment, protective circuitry, or data equipment to the Telephone Company's exchange facilities, before such connection is made, are required to notify the Telephone Company to inform the Telephone Company of:

(1) The F.C.C. Registration Number, and

(2) The Ringer Equivalence Number of the registered terminal equipment, protective circuitry, and

(3) The line number or directory number to which the terminal equipment, protective circuitry, or data equipment, will be connected.

(4) Other such information that may be required to assure the compatibility of the connected equipment.

The telephone company will maintain a written record of the information provided by the customer. A customer who fails to notify the Telephone Company of such connection or is otherwise in violation of the F.C.C. Rules and Regulations will be subject to disconnection of said equipment.

c. Customers shall give notice to the Telephone Company upon final disconnection of customer-provided terminal equipment, protective circuitry data equipment, or communications systems from the particular line or directory number(s).

d. In the event customer-provided terminal equipment, communication system, or protective circuitry causes harm to the network, the Telephone Company will, where practicable, notify the customer that temporary discontinuance of service may be required; however, where prior notice is not practicable, the Telephone Company will (1) promptly notify the customer of such temporary discontinuance, (2) afford the customer the opportunity to correct the situation which gave rise to the temporary discontinuance, and (3) inform the customer of his right to bring a complaint to the FCC pursuant to the procedures set forth in the FCC Rules and Regulations.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 13

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT (Cont'd)

E. Connection of FCC Registered Equipment

1. FCC registered terminal equipment, protective … (Cont’d)

e. Technical information concerning interface parameters sufficient to allow the customer to properly interconnect his terminal equipment, including the number of ringers which may be connected to a particular telephone line shall be provided by the Telephone Company upon request.

7.3 CUSTOMER-PROVIDED COMMUNICATIONS SYSTEMS

A. Application

Connecting arrangements are offered for new installations and additions based on cost.

7.4 U.S. GOVERNMENT EXECUTIVE DEPARTMENTS AND AGENCIES

Except as provided for elsewhere in this Local Terms of Service, equipment of a department or agency of the Executive Branch of the U.S. Government used for the purpose of disguising or concealing the contents or meaning of communications may be connected to Telephone Company facilities subject to the regulations and conditions stated below:

A. The head of the department or agency whose equipment is to be connected, or his authorized representative, shall notify the Telephone Company in writing that such connection is necessary to safeguard official information which requires protection in the interests of national defense, or other confidential official information disclosure of which to unauthorized persons would be detrimental to the public interest.

B. The connection shall be made by means of connecting equipment or arrangements furnished by the Telephone Company.

7.5 POWER PIPE LINE AND RAILROAD COMPANIES

Except as provided for elsewhere in this Local Terms of Service, the connection of customer- provided communications systems will be in accordance with the following provisions.

A. Facilities of an electric power company or oil products or natural gas pipe line company, or railroad company, provided primarily to communicate with points located along a right-of-way (including premises of such company anywhere in cities, towns, or villages along the right-of- way) owned or controlled by such company will be connected with facilities controlled by such company will be connected with facilities furnished by the Telephone Company to the same customer, subject to the regulations and conditions stated in 7.9, inclusive, in addition to those specified in 7.1. preceding. Such connections will be made by means of switching or connecting equipment furnished by the Telephone Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 14

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.5 POWER PIPE LINE AND RAILROAD COMPANIES (Cont’d)

Except as provided for elsewhere in this Local Terms of Service, the connection of customer- provided communications systems will be in accordance with the following provisions. (Cont’d)

B. Such customer telephone facilities may be connected to private branch exchange switchboards or other telephone switching or terminal equipment located in the same or different local service areas, for communication with stations and private line facilities associated with said switching or terminal equipment.

C. Facilities of the Telephone Company will be connected to telecommunications service with telephone facilities of the customer.

1. a. in cases of emergency involving safety of life or property,

b. in addition, in cases of calls originated by railroad employees under circumstances indicating need for prompt action to secure or maintain the safety, continuity, or reliability of railroad service to the public and related to the movement of passengers, mail, property, or equipment by railroad rights-of-way, structures, or equipment.

2. where the customer's facilities serve locations where it is impracticable because of hazard or inaccessibility for the Telephone Company to furnish its facilities, or

3. where, during an interim period, the customer has arranged for replacement of said customer's facilities with facilities of the Telephone Company.

D. Telephone circuits of the customer will be connected for exchange or message toll service only through manual switching equipment, or an attendant's position of dial PBX equipment. Such equipment or position may be located at either or both ends of the customer's circuit.

E. Connection of a customer's telephone circuit as specified in 7.5.C.1.b., 2. or 3. preceding may be established at either end of such circuit, but shall not be established at both ends simultaneously.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 15

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.5 POWER PIPE LINE AND RAILROAD COMPANIES

Except as provided for elsewhere in this Local Terms of Service, the connection of customer- provided communications systems will be in accordance with the following provisions. (Cont’d)

F. Facilities of the Telephone Company, when connected with facilities of the customer, will not be used for communications of other than the customer, except that such facilities may be used for the communications of, and be connected with facilities furnished by the Telephone Company to, other companies which:

1. are operated with the customer as parts of an integrated electric power, oil, oil products, or natural gas system or railroad system under direct or common ownership or control, or

2. own or operate electric power or pipe line or railroad system jointly with the customer, or

3. own or operate electric power or pipe line or railroad facilities interconnected with those of the customer.

Telephone Company facilities when so connected may be used for telecommunications of other companies specified in F.1., 2., or 3. preceding, including calls originated by employees of such companies, only under the circumstances set forth in C.1. above.

7.6 CONNECTION WITH CUSTOMER-PROVIDED ALARM DETECTION AND REPORTING EQUIPMENT

A. Regulations

1 General

a. Connection of customer-provided alarm detection and reporting equipment with the facilities of the Telephone Company shall be made through an alarm coupler. The alarm coupler consists of one-way interface unit which, in response to a signal from the customer's device, seizes the telephone lines, transmits dial pulses corresponding to a predetermined telephone number (all predetermined numbers will be non Telephone Company numbers) and a prerecorded voice alarm report originated by the customer's device to the line and disconnects at the end of the report.

b. The alarm coupler is furnished for use in connection with telephones associated with individual lines or dial PBX and Centrex station lines.

c. The alarm coupler is furnished only for the purpose of reporting a condition or result of an operation of customer-provided equipment with which it is associated and shall not be used to connect any other customer-provided equipment with Telephone Company facilities.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 16

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.6 CONNECTION WITH CUSTOMER-PROVIDED ALARM DETECTION AND REPORTING EQUIPMENT (Cont’d)

A. Regulations (Cont’d)

1. General (Cont'd)

d. Customer-provided alarm detection and reporting equipment connected through an alarm coupler shall not be used to interconnect any line or channel of the Telephone Company with any other line or channel of the Telephone Company or any other person.

e. The operating characteristics of the customer-provided alarm detection and reporting equipment shall be such that the equipment will function properly with the facilities of the Telephone Company and will not interfere with any of the services offered by the Telephone Company. Upon notice from the Telephone Company that the equipment of the customer is causing or is likely to cause hazard or interference, the customer shall make such changes as may be necessary to remove or prevent such hazard or interference.

f. Use of the customer-provided alarm detection and reporting equipment is permitted only on the condition that the liability of the Telephone Company for damages arising out of mistakes, omissions, interruptions, delays or errors or defects in transmission, or failures or defects in the Telephone Company facilities occurring in the course of furnishing service or other facilities and not caused by the negligence of the Telephone Company in failing to maintain proper standards of maintenance of operation and to exercise reasonable supervision, shall in no event exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistake, omission, interruption, delay, or error defect in transmission, or failure of defect in the Telephone Company facilities occurs.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 18

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.7 NETWORK PROTECTION CRITERIA

To protect the telecommunications network and the services furnished to the general public of the Telephone Company from harmful effects, the signal from the customer-provided communications system to the long distance message telecommunications network must comply with the following minimum network protection criteria:

A. Where the customer-provided communications system is connected with long distance message telecommunications service through a connecting arrangement and network control signaling unit, the customer-provided communications system must comply with the following criteria:

1. To prevent excessive noise and crosstalk in the network, it is necessary that the power of the signal at the central office not exceed 12db below one milliwatt when averaged over any three second interval. To permit each customer, independent of distance from the central office, to supply signal power which approximates the 12db below one milliwatt limit at the central office, the power of the signal which may be applied by the customer- provided equipment to the company interface located on the customer's premises will be specified for each customer's location, but in no case shall it exceed one milliwatt.

2. to protect other services it is necessary that the signal which is applied by the customer- provided equipment to the Company interface located on the customer's premises meets the following limits:

a. The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db below the power of the signal as specified in 7.7.A.1. above.

b. The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt.

c. The power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed 24db below one milliwatt.

d. The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt.

e. The power in the band above 40,000 Hertz shall not exceed 50db below one milliwatt.

3. to prevent the interruption or disconnection of a call, or interference with network control signalling, it is necessary that the signal applied by the customer-provided equipment to the Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 Hertz Band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in 800 to 2450 Hertz band.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 19

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.7 NETWORK PROTECTION CRITERIA (Cont'd)

B. Where the customer-provided communications system is connected with long distance message telecommunications service through customer-provided equipment which affects such connections externally to a network control signaling unit by means of an acoustic or inductive connection for transmitting and/or receiving the customer-provided communications system must comply with the following criteria:

1. to prevent excessive noise and crosstalk in the network it is necessary that the power of the signal which is applied by the customer-provided equipment to the network control signaling unit located on the customer's premises be limited so that the signal power at the output of the network control signaling unit (i.e., at the input of the Company line) does not exceed 9db below one milliwatt when averaged over any three second interval.

2. to protect other services it is necessary that the signal which is applied by the customer- provided equipment to the network control signaling unit located on the customer's premises meet the following limits at the output of the network control signaling unit (i.e., at the input to the Company line):

a. The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db below the power of the signal as specified in 7.7.A.1. above.

b. The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt.

c. The power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed 24db below one milliwatt.

d. The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt.

e. The power in the band above 40,000 Hertz shall not exceed 50db below one milliwatt.

3. to prevent the interruption or disconnection of a call, or interference with network control signaling, it is necessary that the signal applied by the customer-provided equipment to the network control signaling unit located on the customer's premises be limited so that the signal at the output of the network control signaling unit (i.e., at the input to the Company line) shall at no time have energy solely in the 2450 to 2750 Hertz band. If there is signal power at the output of the network control signaling unit the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 20

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.8 CONNECTION OF CUSTOMER OWNED AND MAINTAINED RADIO - TELEPHONE SYSTEMS TO THE TELEPHONE COMPANY FACILITIES.

A. General

1. Customer owned and maintained Radio Systems will be interconnected with telephone exchange and long distance service provided by the telephone company for interchange of telephone voice messages, subject to the provisions of this and other sections of the Local Terms of Service and the rules and regulations of the Public Service Commission of this State.

2. Interconnecting service will be provided to customer owned and maintained Radio Systems if the customer agrees to furnish the telephone company: (a) a copy of his Federal Communication Commission license; (b) not to allow any radio units other than his to be interconnected with telephone company equipment and facilities; and (c) to notify the telephone company within fifteen (15) days of any changes in the number of units connected to his Radio System.

3. Interconnecting service provided under this Local Terms of Service is restricted to calls to and from the customer's owned and maintained radio units within reliable range of and speaking directly with the customer's radio base station serving the area in which the point of connection with telephone company facilities is located. Relaying of messages by the customer from one base station to another by radio or other means for purposes of circumventing payment of message toll charges is not allowed.

4. The point of connection of the customer owned and maintained Radio System to the Telephone Company facilities shall be at the control point of the customer's base station. Connection is made only by means of interconnecting lines provided by the telephone company. Calls to and from the customer's radio units are to be interconnected by the customer's operator.

5. One standard directory listing in the telephone company alphabetical and classified directory in the name of the privately owned and maintained Radio System is provided without charge for each interconnecting circuit.

B. Rates

1. Interconnecting Line Termination

The telephone company will provide a voice connecting arrangement (including switch hook control key) at the point of connection with the customer owned and maintained Radio System for each interconnecting circuit or auxiliary interconnecting circuit.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 21

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.8 CONNECTION OF CUSTOMER OWNED AND MAINTAINED RADIO - TELEPHONE SYSTEMS TO THE TELEPHONE COMPANY FACILITIES (Cont'd)

C. Flat Rate Interconnecting Service

1. Interconnecting service is furnished to customers who own and maintain Radio Systems for their radio units at a flat monthly charge per radio unit which covers all local message use including messages over Extended Area Service facilities when such service is furnished at the exchange of connection.

2. See Section 31 for monthly charges.

D Special Voice Connecting Arrangements

Monthly rates set forth in this Local Terms of Service contemplate use of a standard voice connecting arrangement (including switch hook control key). When at a customer's request or due to special requirements for satisfactory service, special equipment or arrangements are necessary, such may be provided subject to provisions of the Local Terms of Service "Special Equipment and Assemblies" Section.

7.9 CONNECTION WITH CUSTOMER-OWNED VOICE RECORDING EQUIPMENT

Customer-owned voice recording equipment for the recording of telephone conversations may be used in connection with the facilities of the Telephone Company subject to the following conditions:

A. Connection of customer-owned voice recording equipment with the facilities of the Telephone Company shall be made only through recorder-connector equipment which contains a device automatically producing a distinctive recorder tone that is repeated at intervals of approximately fifteen seconds when the recording equipment is in use. The distinctive recorder tone described is not required:

1. When used by a Federal Communications Commission licensed broadcast station customer for recording of two-way telephone conversations solely for broadcasting over the air. (Filed in compliance with Memorandum Opinion and Order of Federal Communications Commission adopted December 13, 1972.)

2. When used by the United States Secret Service of the Department of Treasury for recording of two-way telephone conversations which concern the safety and security of the person of the President of the United States, members of his immediate family, or the White House and its grounds. (Filed in compliance with an Order of the Federal Communications Commission adopted January 22, 1975.)

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 22

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.9 CONNECTION WITH CUSTOMER-OWNED VOICE RECORDING EQUIPMENT (Cont’d)

Customer-owned voice recording equipment for the recording of telephone conversations may be used in connection with the facilities of the Telephone Company subject to the following conditions: (Cont’d)

A. Connection of customer-owned voice recording … (Cont’d)

3. When used by a broadcast network or by a cooperative programming effort composed exclusively of Federal Communications Commission broadcast licensees to record two- way telephone conversations solely for broadcasting over the air by a licensed broadcast station. (Filed in compliance with an Order of the Federal Communication Commission adopted December 18, 1975).

4. When used for recording at United States Department of Defense Command Centers of emergency communications transmitted over the Department of Defense's private line system when connected to Exchange Telecommunication Service. (Filed in compliance with an Order of the Federal Communication Commission adopted May 19, 1976).

5. When recording equipment in connection with public fire and/or police service for recording two-way telephone conversations, provided that proper public authority certifies that the service will be used exclusively for receipt of emergency fire and police calls.

6. For "incoming calls made to telephone numbers publicized for emergencies and outgoing calls made in immediate response". (Filed in compliance with an Order of the Federal Communications Commission adopted May 18, 1981.)

7. When "calls are made for patently unlawful purposes such as bomb threats, kidnap ransom requests and obscene telephone calls. Outgoing calls made in immediate response to such a call will also be accepted." (Filed in compliance with an Order of the Federal Communications Commission adopted May 18, 1981.)

8. When "recordings made pursuant to an explicit and lawful order of a court issued pursuant to" the Federal Wiretap law. (Filed in compliance with an Order of the Federal Communications Commission adopted May 18, 1981.)

9. When private line service which has no connection with the exchange or toll system of the Telephone Company.

B. Customer-provided voice recording equipment may not be connected with Services of the Telephone Company for the recording of two-way telephone conversations by means of an acoustic or inductive connection, except when used as specified in M.1.(a) through (i) preceding.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 7 Original Page 23

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.9 CONNECTION WITH CUSTOMER-OWNED VOICE RECORDING EQUIPMENT (Cont’d)

C. The customer-provided voice recording equipment shall be so arranged that, at the will of the user, it can be physically connected to and disconnected from the services of the Telephone Company, or switched on and off.

D. Permanent connection may be made through recorder-connector equipment or voice recording equipment provided by the customer with certified built-in recorder-connector as authorized by the Federal Communications Commission.

E. Connection may be made through portable recorder-connector equipment as provided in B.5.(a) of this Section. The portable recorder-connector equipment shall be connected with the telephone line through jacks on each line or at each station used for recording purposes, except that where recording is done at a cord switchboard, a portable jack box may be used.

F. Telephone service furnished by the Telephone Company is not represented as adapted to the recording of telephone conversations by means of voice recording equipment. The use of customer-owned voice recording equipment in connection with the facilities of the Telephone Company, is permitted only on the condition that the liability of the Telephone Company for damages arising out of mistakes, omissions, interruptions, delays or errors or defects in transmissions, or failures or defects in the recorder-connector equipment, occurring in the course of furnishing service or other facilities, and not caused by the negligence of the customer, or of the Telephone Company in failing to maintain proper standards of maintenance and operation, and to exercise reasonable supervision, shall in no event exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistake, omission, interruption, delay, or error or defect in transmission, or failures or defects in the recorder-connector equipment occurs.

G. The operating characteristics of the customer-owned voice recording equipment shall be such as not to interfere with any of the services offered by the Telephone Company. Upon notice from the Telephone Company that the equipment of the customer is causing, or is likely to cause, hazard or interference, the customer shall make such changes as may be necessary to remove or prevent such hazard or interference. The customer indemnifies and saves the Telephone Company harmless against claim for libel, slander or infringement of copyright arising from the improper use of material transmitted over its facilities and recorded; against claims for infringement of patents arising from combining with, or using in connection with, facilities of the Telephone Company, apparatus or systems of the customer; and against all other claims arising out of any act or omission of the customer in connection with facilities provided by the Telephone Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2020 Section 7 3rd Revised Page 24

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.10 CONNECTION WITH CUSTOMER-PROVIDED CUSTOMER PREMISE INSIDE WIRE

A. Effective January 1, 1987, the installation and maintenance of simple and complex inside wire will become deregulated. As of this date, the customer will assume responsibility for the installation and maintenance of his inside wiring subject to the conditions contained herein.

B. The connection of customer-provided, customer premise inside wire will be in accordance with the following regulations:

1. Customer premise inside wire provided by the customer shall be connected to the access line service furnished by the Company at the demarcation point, the network interface device if one is present, or at the point of interconnection between the Telephone Company communications facilities and the equipment, protective apparatus, or wiring at a customer's premise.

2. In the event the customer provides, maintains or attempts to provide or maintain customer premise inside wire or alters, installs, connects, refigures or removes any customer premise inside wire, the customer assumes the risk of loss of service, damage to property, or death or injury of the customer or the customer's agent. The customer will save the Company harmless from any and all liability, claims, or damage suits arising out of the customer's customer premise inside wire activity.

3. In those instances where the Company makes a repair visit to the customer's premise and the service difficulty or trouble is found to be a result of customer-provided premise wire that is not installed in accordance with the technical standards for such wire, the customer shall be responsible for the payment of the Trouble Isolation Charge found in Section 7.11 following.

7.11 MAINTENANCE OF SERVICE CHARGE (a.k.a TROUBLE ISOLATION CHARGE)

A. Description

The Trouble isolation Charge is applicable when the Company dispatches a technician to (T) investigate a customer-reported trouble and a service difficulty is found to be caused by customer-provided equipment, wire, facilities, communications system or customer actions, and the customer does not have the Company repair the premises wire trouble. (T)

The Trouble Isolation Charge also applies when a customer requests or allows the (N) Company to dispatch a technician to investigate the reported trouble and the customer then does not allow access to the necessary in-home wiring and equipment or is not available to allow access. (N)

This charge is waived for customers who have inside wire protection, unless the (T) Company determines through remote testing that no trouble exists, and the customer insists on a dispatch. If no trouble is found, a Trouble Isolation Charge applies whether or not the customer has inside wire protection. (T)

MO2020-05 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2021 Section 7 5th Revised Page 25

CONNECTIONS WITH EQUIPMENT OR FACILITIES PROVIDED BY CUSTOMER

7.11 MAINTENANCE OF SERVICE CHARGE (a.k.a TROUBLE ISOLATION CHARGE) (CONT’D)

B. Application

The Trouble Isolation Charge will not apply when:

• Customer subscribes to an Inside Wire Maintenance Plan before a Company technician is dispatched

• A service difficulty or trouble is found to be in a permanently wired telephone associated with service (i.e., no network interface device) • • The service difficulty or trouble is in Company-maintained equipment or wiring or no trouble is found • • Customer authorizes company repair of inside wiring and/or customer-provided equipment

C. Rates Per Occurrence Business and Residence $85.00

7.12 Inside Wire Maintenance Plans (a.k.a. Inside Wire Protection)

A. General

See CenturyLink Inside Wire Maintenance and Line-Backer™ Terms and Conditions Service Agreement for applicable terms and conditions for business and residence inside wire maintenance plans.

An Early Termination Fee as described in the aforementioned service agreement will apply when a customer who is subscribed to an inside wire maintenance plan under a nine- month minimum commitment period discontinues the plan prior to the end of the commitment period.

B. Rates

Residence, Per Line $15.00 (I)

Business, Per Line $13.00

MO 2021-14 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-25-2015 Section 8 2nd Revised Page 1 Cancels 1st Revised Page 1 Deletes Pages 2 through 13

CHARGES APPLICABLE UNDER SPECIAL CONDITIONS

Charges applicable under special conditions are located at SPECIAL CONSTRUCTION AND (C) PROVISION/EXTENSION OF FACILITIES. (C)

MO 15-04 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 1

DIRECTORY LISTINGS

9.1 GENERAL

A. The rates and regulations for directory listings in this section apply only to the alphabetical directory containing the regular alphabetical list of names of customers and joint users.

B. The alphabetical list of names of customers and joint users is designed solely for the purpose of informing calling parties of the telephone numbers of customers and those entitled to use customer's service, and special prominence or arrangement of names is not contemplated.

C. The Telephone Company limits the length of any listing to one line in the directory by the use of abbreviations when the clearness of the listing or the identification of the customer or joint user is not impaired thereby. When the use of abbreviations impairs the clearness of the listing or the identification of the customer or joint user such additional lines are used as may be required in the judgment of the Telephone Company without additional charge.

D. Listings must conform to the Telephone Company's specification with respect to its directories.

E. Listings are regularly provided in connection with all classes of exchange service, except public telephone service. Ordinarily, listings are automatically included in the directory. However, a listing may be omitted upon request of a customer when in the judgment of the Telephone Company the omission of the listing is warranted by the circumstances of the particular case. (See 9.2.D., following for rate regulations).

F. The length of the contract period for directory listings, where the listing actually appears in the directory, is the directory period except as provided in the Termination of Contracts section of this Local Terms of Service.

G. Individuals, person, or firms whose names are associated with a telephone number appearing in the telephone directory or are a part of Directory Assistance are also responsible for paying for the telephone service and/or any outstanding debt associated with the telephone number. In a similar manner, credit history is established for the name associated with the service.

9.2 PRIMARY LISTINGS

A. One listing without charge, termed the primary listing, is provided as follows:

1. For each separate customer service; when two or more main station lines or PBX trunk lines are consecutively operated, generally only the first number of the group is listed.

2. For each Payphone Line Service.

3. For each joint user.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-15-2016 Section 9 1st Revised Page 2

DIRECTORY LISTINGS

9.2 PRIMARY LISTINGS (Cont’d)

A. One listing without charge, termed the primary listing, is provided as follows: (Cont’d)

B. The primary listing is ordinarily the name and address of the person or firm which contracts for the service or which is the joint user (business only), or the name under which a business is regularly conducted. Where the service is contracted for by one party for the use of a second party, the listing may be in the name of the second party.

An additional listing reversing the order of the individual's given name may be obtained at the rates for regular additional listings as specified in the rates following. The restriction of no more than two given names applies only to listings involving two individuals' names.

C. Non-Published Telephone Number

Some customers request their telephone numbers to be omitted from the directory and the Company's information records. Such requests, when presented may be fulfilled through the assignment of a Non-Published telephone number subject to the regulations outlined below.

1. Incoming calls to Non-Published telephone numbers will be completed by the Company only when the calling party places the call by number. The Company will adhere to this practice notwithstanding any claim of emergency the calling party may present. The acceptance by the Company of the Customer's request to furnish a Non- Published telephone number does not create any relationship or obligation, direct or indirect, to any person other than the customer.

2. In the absence of gross negligence or willful misconduct, no liability for damages arising from publishing a Non-Published telephone number in the directory or disclosing said number to any person shall attach to the company. The customer indemnifies and saves the Company harmless against any and all claims from damages caused or claimed to have been caused, directly or indirectly, by the publication of a Non-Published telephone number or the disclosing of said number to any person.

3. Parties with Non-Published telephone numbers forfeit the privacy afforded by the service to the extent that the telephone number is identified through activation of a Call Trace procedure whereby the name and address of the subscriber will be provided to the authorized law enforcement agency upon request of the agency.

4. Rates for Non-Published telephone numbers are found on page 9 of this section. Rates are not applicable when the service involves data terminals where there is no voice use contemplated.

5. A customer requesting Non-Published telephone number service due to personal safety concerns (stalking, domestic violence, sexual assault, etc.) will be provided Non-Published telephone number service free of charge. Customer may be required to provide documentation of eligibility. Examples of acceptable documentation are participation in a state-administered address confidentiality program or a court-ordered protective order. MO 16-02 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-15-2016 Section 9 1st Revised Page 3

DIRECTORY LISTINGS

9.2 PRIMARY LISTINGS (Cont'd)

D. Non-Listed Telephone Number

Non-Listed telephone numbers are not listed in the alphabetical section of the Company’s directory, but are maintained on directory assistance records and will be furnished upon the request of the calling party. The acceptance by the Company of the subscriber’s request to furnish a Non-Listed telephone number does not create any relationship or obligation, direct or indirect, to any person other than the subscriber.

The telephone number, name and address of the calling party may be displayed at a Public Safety Answering Point (PSAP) located on the premises of a customer subscribing to 911 Service on a call-by-call basis only for the purpose of responding to emergency calls from a Non-Listed number.

Further, when a call is placed from a Non-Listed telephone number, the calling name and number may be disclosed, subject to technical limitations, if the called party has the necessary equipment for receiving and/or disclosing names and numbers associated with incoming calls. The calling number will not be disclosed if the calling party blocks delivery of the name and number via per-call blocking or if the calling line is equipped with per-line blocking.

In the absence of gross negligence or willful misconduct, no liability for damages arising from publishing a Non-Listed telephone number in the directory shall attach to the Company. The subscriber indemnifies and saves the Company harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of a Non-Listed telephone number.

A customer requesting Non-Listed Telephone Number service due to personal safety concerns (stalking, domestic violence, sexual assault, etc.) will be provided Non- Listed Telephone Number service free of charge. Customer may be required to provide documentation of eligibility. Examples of acceptable documentation are participation in a state-administered address confidentiality program or a court-ordered protective order.

9.3 REGULAR ADDITIONAL (OR EXTRA) LISTINGS

A. Business additional listings may be the names of partners or members of the firm, if the customer or joint-user is a partnership or firm; the names of officers of the corporation if the customer or joint-user is a corporation; and for any business establishment, the names of associates or employees of the customer or joint-user.

Business additional listings may be bonafide names of firms or corporations which the customer or joint-user owns or controls or is duly authorized to represent. Listings which are designed primarily to give publicity to a commodity or service are not accepted.

B. Residence additional listings may be the names of members of the customer's family or of other persons residing in the customer's household.

MO 16-02 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 4

DIRECTORY LISTINGS

9.3 REGULAR ADDITIONAL (OR EXTRA) LISTINGS (Cont’d)

C. In connection with Payphone Line Service, residence additional listings are allowed at additional listing rates in the names of permanent guests or tenants at that location. Business additional listings are furnished under the same regulations as specified in paragraph 9.3.A above.

D. Ordinarily all additional listings must be of the same address and telephone number as the primary listing, except, as provided below for alternate listings. However, when in the opinion of the Telephone Company it appears necessary as an aid to the use of the directory and provided satisfactory service can be furnished, a listing may be permitted under the address of a private branch exchange telephone, or extension telephone, installed on premises of the customer but at an address different from that of the switchboard, or main telephone, using the telephone number of the primary listing.

E. Regular additional listings are furnished for the rates found on page 9 of this section.

F. Additional listing charges date from the time the listing is posted on the information records. Information records are posted at the time application for the listing is made or at any date the customer may desire.

9.4. SPECIAL TYPES OF EXTRA LISTINGS

A. Alternate Listings

1. Listing of an alternate telephone number to be called in case no answer is received at the primary number or indicating alternate telephone to be called on "Nights, Sundays, and Holidays" in preference to the primary number is permitted for customers to all classes of service. A phrase directing the method of calling when a private branch exchange operator is not on duty and giving the number to call may be provided as an alternate listing.

2. The alternate number may be that of a service not under contract with the customer in connection with whose name it appears. In such a case the consent of the customer to the alternately listed service must be obtained for the alternate listing.

3. The monthly rate for each business or residence alternate listing, including the directive note, is found on page 9 of this section.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 5

DIRECTORY LISTINGS

9.4. SPECIAL TYPES OF EXTRA LISTINGS (Cont’d)

B. Duplicate Listings

1. Duplicate Listings, i.e., listings of abbreviated names, names which are commonly spelled in more than one way and rearrangements of names, are permitted when, in the opinion of the Telephone Company, they are necessary for the proper identification of the customer and are not desired to obtain a preferential position in the directory or for advertising purposes.

2. The duplicate listing rate is found on page 9 of this section.

C. Foreign Listings

1. Foreign listings are listings in the alphabetical list of an exchange other than the exchange in which the listed service is furnished.

2. The rate for foreign listings appearing in directories of this company is found on page 9 of this section. These listings include a maximum of two lines; normally, the first two lines contain the name, address, and telephone number of a customer. If additional lines are required, the regular additional listing rate applies per line. For the listing of United customers in directories of other telephone companies, the Local Terms of Service of the other company shall apply.

D. Office Hours (Extra Line)

1. Listing of office hours is not required in order to efficiently handle telephone traffic and is not included in the charges for service. Such listings may be obtained by customers who desire that their office hours appear in connection with their listings.

2. The Extra Line monthly rate for office hours listings is found on page 9 of this section.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 6

DIRECTORY LISTINGS

9.5 DUAL-NAME LISTINGS

A. Dual-name listings are defined as a combination of names and/or initials of two individuals with the same or different surname(s), residing at the same address or of one person known by two sets of first and/or middle names and/or initials.

B. The following examples illustrate the format options for dual-name listings:

1. PRIMARY LISTING

Jones, John & Mary 123 Main St Anytown 12345 123 456-7890 or Jones, John T & Mary F 123 Main St Anytown 12345 123 456-7890 or Jones, Mary F 123 Main St Anytown 12345 123 456-7890 or Jones, John T Mrs 123 Main St Anytown 12345 123 456-7890 or Jones, John & Mary Smith 123 Main St Anytown 12345 123 456-7890 or Jones, John & Tom Smith 123 Main St Anytown 12345 123 456-7890

2. PRIMARY WITH ADDITIONAL LISTING(s)

Jones, John T 123 Main St Anytown 12345 123 456-7890 Jones, Mary F & John T 123 Main St Anytown 12345 123 456-7890 Jones, John T Tex 123 Main St Anytown 12345 123 456-7890

Jones, John & Mary Smith 123 Main St Anytown 12345 123 456-7890 Smith, Mary 123 Main St Anytown 12345 123 456-7890

Jones, John & Tom Smith 123 Main St Anytown 12345 123 456-7890 Smith, Tom 123 Main St Anytown 12345 123 456-7890

3. Dual-name listings are available only for residence subscribers.

4. Dual-name listings may be provided as the primary listing at no monthly recurring charge for the addition of the second name to the listing.

5. Dual-name listings may be provided as an additional listing at the customer’s option at the regular additional listing rate.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 7

DIRECTORY LISTINGS

9.5 DUAL-NAME LISTINGS (Cont’d)

B. The following examples illustrate the format options for dual-name listings: (Cont’d)

6. A service charge as specified in Section 29 (Service Connection Charges - Moves and Changes) applies for:

a. Changing a primary single-name directory listing to a primary dual-name directory listing.

b. Changing the primary or additional dual-name directory listing once established.

c. Changing an additional dual-name directory listing to a primary dual-name directory listing.

7. No nonrecurring charge applies when the dual-name listing is established with the initial establishment of service or when a change in an existing listing is requested on an order for which service charges are otherwise applicable.

9.6 AUXILIARY LISTINGS

Auxiliary listings, which provide supplemental business or residence information, will be provided without charge upon customer request when the number of auxiliary listings requested does not exceed the number of access lines billed under a single bill. If the auxiliary listing uses the same name as the primary listing, the primary listing and the auxiliary listing must be in the caption together. Auxiliary listings may not be used to reprint the main telephone number under a different name. If an auxiliary listing is published more than once, the second listing will be charged at the rate for an additional listing.

9.7 VANITY LISTINGS

A. Where available, a subscriber may request to have the assigned telephone number published in the telephone directory in upper case alpha form, i.e., “333-THIS", rather than 333-8447. Use of Vanity Listings is not exclusive to any single subscriber. The letters “Q” and “Z” are not available nor may the “#” or “*” symbols be used with this service. The numbers “0” or “1” may not be used to represent the letters “O” or “I”, respectively, in a Vanity Listing.

B. Prior to establishing a Vanity Listing, the Company reserves the right to require, when necessary in its sole discretion, satisfactory evidence from the subscriber that the subscriber is authorized to use any trade name, business name, or any other name or term, requested by the subscriber, which is copyrighted or otherwise reserved.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 9 Original Page 8

DIRECTORY LISTINGS

9.7 VANITY LISTINGS (Cont’d)

C. Provisioning of a Vanity Listing is based upon the current availability of that telephone number. The Company reserves the right to exclude certain numbers or blocks of numbers from assignment, and will determine the availability criteria in its sole discretion. No customer waiting lists will be maintained. The Company reserves the right to reject any listing or number, which in its sole discretion, may be considered objectionable or would tend to delay or impede the use of the directory.

D. The Company will not be a party to any controversy or conflict between customers as a result of the Vanity Listing.

E. The customer shall have no property right in the Vanity Listing, and the number shall remain the property of the Company. The Company reserves the right to change the Vanity Listing in its sole discretion. The Company is not liable for any kind of monetary or damage claims due to errors, omissions, or customer problems associated with Vanity Listings.

F. Vanity Listings may be listed in the Company directories white pages at the rates provided in this Section. Customers wanting the Vanity Listing will be charged the Vanity Listing rate in addition to the applicable nonrecurring rates. Customers wanting the numeric equivalent of the Vanity Listing to also be listed as their primary listing will not be charged an Additional Listing rate in addition to the applicable nonrecurring rates but will be assessed the appropriate nonrecurring rate if the numeric equivalent is added by a subsequent order. When listed, the numeric equivalent of the Vanity Listing will immediately follow the alpha listing in the directory. Only the numerical listing shall be available from Directory Assistance.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2021 Section 9 6th Revised Page 9

DIRECTORY LISTINGS

9.8 RATES

Residence/Business Monthly Rates Type of Listing Non-Published Telephone Number $9.00 (I)

Non-Listed Telephone Number 9.00

Additional (Extra), Alternate, Duplicate and Foreign 9.00

Extra Line - per line 9.00

Vanity Listing 9.00 (I)

MO2021-01

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 1

EXPLANATION OF TERMS

ACCESS LINE – A telephone facility which permits access to and from both the customer’s premises and the telephone exchange or serving central office.

ACCESSORIES – Denotes devices which are mechanically attached to, or used with the communicating devices furnished by the telephone Company and which are independent of, and not connected to the conductors in the communications pat of the telecommunications system.

ALTERNATING CURRENT SUPPLY – Electrical energy which is used for the operation of bells and signal devices.

BATTERY – (See Direct Current Supply)

BUILDING – The term “same building” is to be interpreted to mean a structure under one roof or two or more structures which are connected by an enclosed passage way in which the wires or cables of the Telephone Company may be placed without exposure to outside electrical circuits or the weather. In no case can conduit be considered as an enclosed passage way. (See Premises)

CALL NUMBER - (See Telephone Number)

CANCELLATION CHARGE – (See Termination Charge)

CENTRAL OFFICE – A central office is an operating unit by means of which telephone communication is established between stations within a specified area. An essential characteristic of a central office is a switchboard and its associated apparatus to which telephone stations, by means of circuits known as customers’ lines. Although from an accounting standpoint, local and long distance switchboards are considered as practically one, for the purpose of this Local Terms of Service, the long distance unit and its associated apparatus should not be considered as a part of the central office.

CENTRAL OFFICE DESIGNATION – (See Telephone Number)

CLASS OF SERVICE – A description of main station service furnished customer in terms of:

Type of Rate: Flat or Measured Rate Primary Use: Business or Residence

COMMUNICATING DEVICE - A device furnished by the Telephone Company consisting of a transmitter, receiver, network control signalling unit, and associated apparatus and so connected as to permit the sending and receiving of telecommunication messages.

COMMUNICATIONS SYSTEMS - Channels and other facilities which are capable, when not connected to telecommunication service, of 2-way communication between customer-provided terminal equipment or Company stations.

COMPANY STATION - (See Telephone Station)

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 2

EXPLANATION OF TERMS

COMPLEX BUSINESS SERVICE - Service in which more than two business access lines, data, WATS, foreign exchange or private lines terminate in telecommunication apparatus.

CONNECTING ARRANGEMENT - The term "connecting arrangement" denotes the equipment provided by the Telephone Company to accomplish the direct electrical connection of customer-provided facilities with the facilities of the Telephone Company, or of facilities of the Company with other facilities of the Company.

CONNECTING COMPANY - A corporation, association, firm or individual, owning and operating one or more central offices and with whom traffic is interchanged.

CONSTRUCTION CHARGE - A separate initial charge made for construction of polelines, circuits, facilities, etc., in excess of that contemplated under the rates quoted in the exchange Local Terms of Service and/or tariff.

CONTIGUOUS - This refers to the geographical borders of the Petitioning Exchange and the Target Exchange's calling scope being in actual contact.

CORD SWITCHBOARD - (See Private Branch Exchange)

CORDLESS SWITCHBOARD - (See Private Branch Exchange)

CUSTOMER PREMISE INSIDE WIRE (CPIW) - Inside wire, including associated connectors, jacks, and miscellaneous materials located within a customer's premise and on the customer's side of the demarcation point to which terminal equipment can be connected for access to the network. CPIW can be provided by both simple and complex customers.

CUSTOMER/SUBSCRIBER - The individual, partnership, associate, corporation, or governmental agency who is furnished telephone service by the Company and is responsible for the payment of charges and compliance with the rules and regulations of the Company.

CUSTOMER-PROVIDED TERMINAL EQUIPMENT - Devices, apparatus and their associated wiring, provided by a customer, which are used with the network control signaling unit, data set or other station equipment furnished by the Telephone Company and does not include customer-provided communications system.

DATA ACCESS ARRANGEMENT - The term "data access arrangement" denotes a protective connecting arrangement for use with the network control signalling unit, or in lieu of the connecting arrangement, an arrangement for use with the network control signalling unit to identify a central office line and protective facilities and procedures to determine compliance with criteria set forth in the "Connections with Equipment or Facilities Provided by Customers" section of this Local Terms of Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 3

EXPLANATION OF TERMS

DEMARCATION POINT OR INTERFACE - The point of interconnection between the Telephone Company communications facilities and the equipment, protective apparatus, or wiring at a customer's premises. The interface or demarcation point shall be located at the customer's side of the Telephone Company's protector, or the equivalent thereof in cases where a protector is not employed, as provided under the Company's standard operating practices; it shall be as close as feasible to where the access line enters the customer's premise. If a network interface device is present, the Telephone Company's facilities end at the customer's side of the device.

DIGITAL TRUNKING SERVICE - (DTS) is a digital intraexchange service furnished for use with PBX systems and appropriately equipped Key Systems and provides up to 24 digital channels within a single DS1 signal.

DIRECT CURRENT SUPPLY - Electrical energy for talking and signaling purposes, other than ringing, except in the case of intercommunicating systems, when direct current may be used for ringing the station bells.

DIRECT ELECTRICAL CONNECTION - A physical connection of the electrical conductors in the communications path.

DIRECTORY LISTING - The publication in the Telephone Company's directory of information relative to the customers' telephone numbers, by which telephone users are enabled to ascertain the telephone number of a desired station.

EMBARQ LOCAL OPERATING COMPANY (a.k.a. Embarq LOC) - The term used to describe Embarq Corporation’s Incumbent Local Exchange Carrier (ILEC).

ENHANCED UNIVERSAL EMERGENCY NUMBER SERVICE (E911)

A. Automatic Location Identification (ALI): A feature by which the name (business accounts only) and address associated with the calling party's telephone number (identified by ANI as defined below) is forwarded to the PSAP for display. Additional telephones with the same number as the calling party's (secondary locations, off-premise, etc) will be identified with the address of the telephone number at the main location.

B. Automatic Number Identification (ANI): A feature by which the calling party's ANI telephone number is forwarded to the E911 Control Office and to the PSAP's Display and Transfer Units.

C. Data Management System (DMS): A system of manual procedures and computer programs used to create, store and update the data required to provide the Selective Routing (SR) and ALI features.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 4

EXPLANATION OF TERMS

ENHANCED UNIVERSAL EMERGENCY NUMBER SERVICE (E911) (Cont'd)

D. Emergency Service Number (ESN): When the Selective Routing feature is provided, the customer is responsible for identifying primary and secondary PSAP locations, as well as the unique combinations of police, fire and ambulance or any other appropriate agencies respnsible for providing emergency service in the E911 serving area. An Emergency Service Number (ESN) will be provided for each unique combination by the Telephone Company. The customer will associate these ESN's with street address ranges or other mutually agreed upon routing criteria in the E911 serving area. The ESN's will be carried in the Data Management System (DMS) to permit routing of E911 calls to the primary and secondary PSAP's responsible for handling of calls from each telephone in the E911 serving area.

E. Enhanced 911 (E911) Control Office: The office providing tandem switching capability for E911 calls. It controls switching of ANI information to the PSAP and also provides the SR feature, standard ESS Speed Calling features, call transfer capability and certain maintenance functions for each PSAP.

F. Enhanced 911 Service Area: The geographic area in which the customer will respond to all E911 calls and dispatch appropriate emergency assistance.

G. Public Safety Answering Point (PSAP): An answering location for E911 calls originating in a given area. A PSAP may be designated as Primary or Secondary, which refers to the order in which calls are directed for answering. Primary PSAP's respond first; Secondary PSAP's receive calls on a transfer basis only and generally serve as a centralized answering location for a particular type of emergency call. PSAP's are staffed by employees of a common bureau serving a group of such entities. This is CPE and it is the customer's responsibility to ensure it is compatible with the service(s) furnished by the Company.

H. Selective Routing (SR): A feature that routes an E911 call from a Central Office to the designated primary PSAP based upon the identified number of the calling party. It is the customer's responsibility to ensure the CPE selected to operate this feature is compatible with the service furnished by the Company.

I. Universal Emergency Number Service: A telephone exchange communication service for receiving telephone calls placed by persons in need of assistance who dial the number E911. Such calls are answered at PSAP's established and operated by the customer. The lines and equipment associated with the service arrangement for the answering, transferring, and dispatching of public emergency telephone calls are included.

J. Universal Emergency Number Service Customer: A municipality or other state or local governmental unit or an authorized agent of one or more municipalities or other state or local governmental units to whom authority has been lawfully delegated within a defined geographic area to respond to public emergency telephone calls, at the minimum for police and fire service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-17-2017 Section 10 1st Revised Page 5

EXPLANATION OF TERMS

EXCHANGE - A telephone system which provides for service within a specified area known as the "Exchange Area".

EXCHANGE AREA - The area within which the Telephone Company will furnish complete telephone service at the exchange rates applicable within that area.

EXCHANGE SERVICE - The general telephone service rendered in accordance with the provisions in this Local Terms of Service. Exchange service is a general term describing as a whole, the facilities including a Telephone Company provided communication, together with the right to send and receive a specified or an unlimited number of local messages at charges in accordance with the provisions of this Local Terms of Service.

A. Access Line: A telephone facility which permits access to and from both the customer’s premises and the telephone exchange or serving central office.

B. Flat Rate Service: A classification of exchange service furnished a customer under provisions as specified by Local Terms of Service and/or tariff, for which a stipulated charge is made, regardless of the amount of use.

C. Foreign Central Office Service: A classification of exchange service furnished under Local Terms of Service and/or tariff provisions by means of a circuit connecting a customer's station instrument or private branch exchange system with a central office other than that regularly serving customers within the same exchange service area.

D. Foreign Exchange Service: A classification of exchange service furnished under Local Terms of Service and/or tariff provisions by means of a circuit connecting a customer's station instrument or private branch exchange system with a central office of an exchange other than that which regularly serves the exchange area in which the customer is located.

E. Individual Line Service (a.k.a. One-Party Line): An exchange access line designed for the connection of one main station.

F. Message Rate Service: A classification of non-coin box exchange service furnished under Local Terms of Service and/or tariff provisions, which is charged for on the basis of amount of use.

G. Payphone Line Service: A classification of exchange service furnished to individuals, firms or corporations which permits connection of a customer-provided instrument that is activated by the deposit of coins, cards, tokens or the entry of a customer account number, to the lines of the Company.

H. Public Service: A classification of telephone service or attended service established under Local Terms of Service and/or tariff provisions for use at locations chosen or accepted by the Telephone Company as suitable and necessary for furnishing service to the general public.

EXCHANGE SWITCHING SERVICE - The classification of exchange service furnished to a service station.

MO 17-04

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-17-2017 Section 10 1st Revised Page 6

EXPLANATION OF TERMS

EXCHANGE TELEPHONE - A telephone receiving exchange service.

EXTENSION BELL - An additional bell or gong on the same circuit and operating in connection with the bell at a telephone.

EXTENSION LINE - A circuit connecting an additional telephone or extension bell with the telephone circuit to which the main telephone is connected or a Private Branch Exchange telephone with a Private Branch Exchange Switchboard.

EXTENSION LINE MILEAGE - (See Mileage)

FLAT RATE SERVICE - Exchange service furnished for a specified sum without regard to the amount of use.

FOREIGN CENTRAL OFFICE MILEAGE - (See Mileage)

FOREIGN CENTRAL OFFICE SERVICE - Exchange service by means of a circuit connecting a station instrument with a central office of the same exchange but outside of the central office district in which the station is located.

FOREIGN EXCHANGE MILEAGE - (See Mileage)

FOREIGN EXCHANGE SERVICE - Exchange service furnished by means of a circuit connecting a customer's station instrument with a central office outside of the exchange area in which the station instrument is located.

HEAD SETS - A hands-free, multi-wire device containing acoustic-to-electric (transmitter) and electric-to- acoustic (receiver) transducers, normally worn on the head of the user for close talking, which provides 2- way transmission of live human speech.

INDIVIDUAL LINE SERVICE (a.k.a. One-Party Line) - An exchange access line designed for the connection of one main station.

INSTALLATION CHARGE - An initial and non-recurring charge made under certain conditions covering the cost or portion of the cost of the work of connecting and furnishing telephone service. (See Construction Charge and Service Connection Charge)

INTERCOMMUNICATING SYSTEM - (See Private Branch Exchange)

INTERFACE POINT - (See Demarcation Point)

JACK - Interface equipment required under Part 68 of the FCC Rules and Regulations for all connections of registered terminal equipment to the telephone network.

JOINT USER - The person, firm or corporation who shares the customer's service under a specific contract and in accordance with Local Terms of Service and/or tariff provisions but who would not otherwise be entitled to such joint use. (See Directory Listing)

MO 17-04

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 7

EXPLANATION OF TERMS

JOINT USER SERVICE - The service furnished to a joint user.

KEY TELEPHONE SYSTEMS - An arrangement of equipment in combination with telephone sets and associated keys, to connect the associated telephone to any one of a limited number of exchange, PBX, intercommunicating or private lines. Line indicating, signalling, holding features, etc., are or may be, incorporated.

LIFELINE - A program sponsored by the Federal Communications Commission which provides a reduction in the price of basic local residential exchange access service to qualifying low-income subscribers.

LISTING - (See Directory Listing)

LOCAL MESSAGE - (See Message)

MESSAGE - A telephone conversation of any prescribed length between two telephone stations. Messages may be classified as follows:

A. Local Message: A communication between telephone instruments located within the area defined as the local service area of the station from which the message originates.

B. Toll Message: A communication between two station instruments, the called station instrument being outside of the local service area of the station instrument from which the message originates.

MILEAGE - The measurement which is the basis of rates charged for the use of circuits furnished by the Telephone Company. The various classes of mileage are as follows:

A. Commuted Mileage: A rate quoted as a single item but made up of an initial rate, plus an average or commuted mileage or construction charge, applied uniformly to all customers to the same class of service within a defined part of the schedule area under which service is rendered.

B. Extension Line Mileage: The measurement applying to that portion of an extension line in excess of the length provided by the Telephone Company without additional charge.

C. Foreign Central Office Mileage: The mileage applied in establishing the rate for a customer receiving Foreign Central Office service.

D. Foreign Exchange Mileage: The mileage applied in establishing the rate for a customer receiving Foreign Exchange service.

E. Tie Line Mileage: The mileage applied in establishing a rate for a tie line.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 8

EXPLANATION OF TERMS

MOVE - A change in the location on the same premises of the customer's equipment, which does not involve a change in the class or grade of service, the rate charged for service furnished or a break in the continuity of the contract under which the service is furnished.

NETWORK CONTROL SIGNALLING - The term "Network Control Signalling" denotes the transmission of signals used in the telecommunications system which perform functions such as supervision (control, status, and charging signals), address signalling (dialing), calling and called number identification, audible tone signals (call progress signals indicating re-order or busy conditions, alerting, coin denominations, coin collect, and coin return tones) to control the operation of switching machines in the telecommunications system.

NETWORK CONTROL SIGNALLING UNIT - The terminal equipment furnished, installed and maintained by the Telephone Company for the provision of network control signaling.

NON-POWERED CONFERENCING EQUIPMENT - Denotes a portable plug-ended device, without active elements, consisting of a multi-winding transformer and manual line switches designed to bridge two or more, but not to exceed five, of the lines appearing on four-button and six-button key telephone stations equipped with both hold and illumination features.

NON-LISTED TELEPHONE NUMBER - A telephone number which, at the customers request is not listed in the alphabetical section of the Company’s directory, but is maintained on directory assistance records and will be furnished upon the request of the calling party.

NON-PUBLISHED TELEPHONE NUMBER - A telephone number which, at the customer's request is not listed in the telephone directory and the telephone number is not given out by the directory assistance.

N11 SERVICES - Abbreviated three (3)-digit dialing codes which allow the caller to connect to a location in the local telephone network that otherwise would be accessible only through a seven (7)- or ten (10)- digit telephone number. The local telephone network must be preprogrammed to translate the three- digit code into the appropriate seven- or ten-digit telephone number and route the call accordingly. Among abbreviated dialing arrangements, "N11" codes are three-digit codes of which the first digit can be any digit other than 0 or 1, and the last two digits are both 1. 0 and 1 are unavailable because those digits are used for switching and routing. The following N11 codes have been designated by the FCC or by the telephone industry for the purpose listed below:

N11 Code Purpose 211 Allows access to community information and referral services. Designated by the FCC. 311 Allows access to non-emergency police and government services. Designated by the FCC. 411 Traditionally allows access to local directory assistance services of local telephone companies. Not designated by the FCC. 511 Allows access to traveler information services. Designated by the FCC. 611/811 Traditionally allows access to local telephone company repair and business offices. Not designated by the FCC. 711 Allows access to Telecommunications Relay Services (TRS) for individuals with hearing or speech disabilities. Designated by the FCC. 911 Federally mandated as the National Emergency Number and allows access to emergency services. Designated by the FCC and ordered by the United States Congress. 011/111 Not available. "0" and "1" are used for switching and routing purposes.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-17-2017 Section 10 1st Revised Page 9

EXPLANATION OF TERMS

ONE-PARTY LINE (1-PTY) - See “Individual Line”

PAY TELEPHONE - A telephone station equipped with a device for collecting money in payment of telephone messages.

PETITIONING EXCHANGE - The Petitioning Exchange refers to that exchange that has requested COS with the Target Exchange.

PREMISES - All of the building or the adjoining portions of a building occupied and used by the customers; or all of the buildings occupied and used by the customer as a place of residence, or business (including highway department weigh stations that are across the highway from each other), which are located on a continuous plot of ground not intersected by a public thoroughfare.

PRIVATE BRANCH EXCHANGE - Private branch exchange service is a service arrangement consisting of manual or dial switching equipment, private branch exchange stations, and facilities for terminating central office trunks and special service trunks. The switching equipment is designed to provide intercommunication between the private branch exchange stations and may provide stations access to the exchange and toll network and special service trunks.

PRIVATE BRANCH EXCHANGE TRUNK LINE - A circuit which connects a private branch exchange with the central office for the purpose of telephone communications.

RINGING - The term "ringing" refers to the method of signaling a customer's station instrument.

ROTARY TRUNK HUNT - A service that provides access to two or more Business or Residence (1) lines or trunks of a customer when the primary listed telephone number is dialed.

SEASON RATE - A rate for exchange service during all or any portion of a specified season period, or during a definite part of the calendar year.

SERVICE CONNECTION CHARGE - A charge made to a subscriber for the purpose of reimbursing the Telephone Company for the loss involved in connecting and disconnecting telephone facilities upon customer's premises.

SERVICE POINT - The term "Service Point" when used in connection with customer-provided communication channels denotes the point on the customer's premises where such channels or facilities are terminated in switching equipment used for communications with stations or customer-provided terminal equipment located on the premises.

SERVICE STATION - A station receiving exchange switching service or toll services only, the entire line and equipment not being the property of the Telephone Company. In some cases, the Telephone Company may own the line to city limits or other designated point.

(1) Residence Rotary Hunt Service is limited to existing residence customers at existing locations as of February 1, 2009.

MO 17-04

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 10

EXPLANATION OF TERMS

SIMPLE BUSINESS/RESIDENCE SERVICE - Service with one or two access lines not terminating in common equipment.

SINGLE ENDED TERMINAL DEVICE - A terminal device which terminates only one line or channel at a given time (example - head sets).

STATION INSTRUMENT - A station instrument, consisting of a transmitter, receiver and associated apparatus, so connected as to permit sending and receiving telephone messages.

A. Company Station Instrument: A communicating device for which the central office equipment, access line and station equipment are owned and maintained by the Telephone Company and provided as a part of the telecommunications service function, and which is connected for exchange toll service.

B. Exchange Station Instrument: A Company station instrument furnished for exchange service directly or indirectly connected with a central office.

C. Extension Station Instrument: An additional station instrument connected on the same circuit as the main station and subsidiary thereto.

D. Main Station Instrument: A station instrument, directly connected by means of an individual line or by a toll circuit with a central office or toll operating unit.

E. Private Branch Exchange Station Instrument: For purposes of accounting, each operator's set used in connection with a Private Branch Exchange switchboard is considered a Private Branch Exchange Station instrument. There may be Private Branch Exchange main and extension station instruments connected to a Private Branch Exchange system, the relation being exactly the same as an extension station instrument from the main station instrument of an ordinary central office line. All station instruments connected to a Private Branch Exchange switchboard are accounted for as Private Branch Exchange station instruments, without separation as between operator's sets, main or extension station instruments.

SUPPLEMENTAL CONTRACT - A contract for service, equipment or facilities in addition to that provided for under the original contract.

SUSPENSION OF SERVICE - An arrangement made at the request of the customer for temporarily discontinuing service without terminating the contract or removing the telephone equipment from the customer's premises.

TARGET EXCHANGE - The Target Exchange refers to the exchange that has been requested to be included in the COS calling scope of the Petitioning Exchange.

TELECOMMUNICATIONS SERVICE - The services offered by the Telephone Company accessing the exchange switching network, including, but not limited to, those services covered by the General Exchange, Message Telecommunications Service, Private Line Service and Wide Area Telecommunications Service sections of the Local Terms of Service and/or tariff.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 10 Original Page 12

EXPLANATION OF TERMS

TELEPHONE NUMBER - A designation assigned to a customer's station instrument for convenience in operating.

TERMINATION CHARGE - A charge made to a customer if the contract is terminated prior to the expiration of the contract period.

TOLL RESTRICTION - A service that enables the customer, by means of Telephone Company operator identification, to restrict outgoing toll calls from station users and prohibits the charging of calls to the customer's telephone number(s) via alternate billing arrangements, such as third number or collect billing.

TOLL SERVICE - Toll service consists of the use of telephone facilities for telephone communication furnished in accordance with the rates and regulations of the toll tariffs.

TOLL TERMINAL - A toll terminal is a company station to which toll service only is furnished.

TOUCH TONE SERVICE - A classification of exchange service furnished from central offices, whereby calls are originated through the use of pushbuttons in lieu of a rotary dial.

TRUNK - A circuit over which customer’s messages are sent between two central offices or between a central office and a communications system.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 11 Original Page 1

FOREIGN CENTRAL OFFICE SERVICE

11.1 GENERAL REGULATIONS

A. Foreign central office service is exchange service furnished to a customer in a multi-office exchange from a central office other than the one which serves the area in which he is located.

B. Such service is not in accord with the general plan of furnishing telephone service, and it will be furnished only under special conditions where the service is warranted by the circumstances involved. The Telephone Company does not obligate itself to furnish this service, particularly when it involves undue expenses or impairment of the service furnished the general public.

C. This service is available only in connection with one-party line or trunk service.

11.2 RATES

A. A charge of $5.00 (MARCG) for the first one-quarter mile or fraction thereof and $2.40 (MARCL) for each additional one-quarter mile or fraction thereof per month, air-line measurement, applies for the channel between the central office normally serving the area in which the customer is located and the foreign central office; plus,

B. The base rate applicable to the particular service in the foreign central office area.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 1

FCC DESIGNATED N11 SERVICES

12.1 GROUP ALERTING AND DISPATCHING SYSTEMS

A. General Regulations

1. The quoted rates are based upon such limitations of liability as appear below and in other applicable Local Terms of Service and/or tariffs of the Telephone Company, and would be higher if the liability were extended or unlimited. Group alerting and dispatching systems are furnished only subject to the following conditions and regulations:

a. The group alerting and dispatching system is supplied only for the benefit of the customer, and no other person shall derive any rights from the furnishing of the group alerting and dispatching system by the Telephone Company. When the group alerting and dispatching system is furnished to a corporation, city, town, or municipality, no person other than the corporation, city, town, or municipality, as a legal entity or governmental body, shall be deemed to be a customer and service furnished to any legal entity or governmental body shall not be interpreted, construed, or regarded as being for the benefit of, or creating any contractual rights in or duty toward any individual connected with such corporation, or any individual resident of any city, town, or municipality. Any benefit derived from the use of the group alerting and dispatching system by persons other than the customer is to be considered as incidental.

b. The rates charged for the group alerting and dispatching system do not contemplate constant monitoring by the Telephone Company to discover operating defects and malfunctions. The customer shall have the responsibility of discovering such operating defects and malfunctions, and assumes the duty of, and will make such tests as are in the judgment of the customer, required to determine whether the system is functioning properly. The customer shall forthwith notify the Telephone Company whenever the system is not functioning properly.

c. The Telephone Company shall not be liable for any loss or damages arising out of interruptions, defects, failure, or malfunctions of the group alerting and dispatching system which occur during the operations of the system until after it has been duly notified by the customer that the system is not functioning properly and the Telephone Company has had a reasonable time thereafter to correct such defect or malfunction. Damages arising out of interruptions, defects, failures, or malfunctions of the system after the Telephone Company have been so notified, and has had a reasonable time to correct the same, shall in no event exceed an amount equivalent to the charges made for the system for the period following notice from the customer until service is restored. The customer indemnifies the Telephone Company against all loss or damage to persons or property occurring from the use, attempted use or failure of the group alerting and dispatching system before the Telephone Company has been notified as provided herein and before it has had a reasonable time to restore service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 2

FCC DESIGNATED N11 SERVICES

12.1 GROUP ALERTING AND DISPATCHING SYSTEMS (Cont’d)

A. General Regulations (Cont’d)

2. Group alerting and dispatching system equipment is provided only after written authorization is obtained from the responsible municipal, civic or other managing official having jurisdiction over the company, service, city, municipality, group, etc., for which such equipment is proposed to be installed.

3. Customer owned equipment and facilities used in connection with group alerting and dispatching systems, i.e., fire siren relays, monitor recording devices, shall not be located on the premises of the Telephone Company's central office building.

4. Service features, other than those regularly available with the standard group alerting and dispatching systems described herein, are furnished wherever practicable, if not detrimental to the service, and additional monthly and/or non-recurring charges based on the costs incurred apply.

5. Where unusual installation and/or construction work is involved to provide a requested group alerting and dispatching system or associated service, the regulations as specified in the "Charges Applicable Under Special Conditions" section of this Local Terms of Service will apply.

6. The customer shall furnish, install and maintain the commercial power and convenience outlets to properly operate any apparatus, equipment or customer owned device, to be used in connection with a group alerting and dispatching system provided by this Telephone Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 3

FCC DESIGNATED N11 SERVICES

12.1 GROUP ALERTING AND DISPATCHING SYSTEMS (Cont’d)

B. Rates

1. Number 5 Fire Reporting System Monthly Rate

a. Basic fire reporting common equipment (including $23.11 bay, shelf, rack, and miscellaneous facilities to service a fire system with a capacity of six (6) interconnected firemen's lines), each (AFAESA6 G)

b. Fire reporting system equipment multiples 3.83 (including necessary relay equipment to serve two (2) additional interconnected firemen's lines), each (AFAC2 G) NOTE: comes only in multiples of two (2)

c. Where the subscriber does not elect to provide his own circuit to interconnect the fire alarm reporting equipment and the fire siren (or fire siren relay) location, such circuit and/or circuits may be provided by the Telephone Company in accordance with the rates and regulations as specified in the "Private Lines and Equipment" Section of this Local Terms of Service.

d. Number 5 Fire Reporting System is not available to new customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 4

FCC DESIGNATED N11 SERVICES

12.1 GROUP ALERTING AND DISPATCHING SYSTEMS (Cont’d)

B. Rates

2. Tellabs Fire Reporting System: (rates are developed on each individual case basis)

Monthly Nonrecurring Rate Charge

a. System wired for 20 volunteer lines, equipped for 10 - Kearney, Missouri AFAETB3 $154.95 $299.15

b. Additional volunteer lines each - Kearney, Missouri AFAETB6 $4.50 $10.00*

Tier B Tier A Monthly 1 Month Rate c. System equipped for 6 volunteer lines - Harrisonville, Missouri AFAETB9 B $5,997.00 $35.85

C. All future systems and all future additions to present systems are to be provided in accordance with the provisions in the "Special Equipment and Assemblies" section of this Local Terms of Service.

12.2 EMERGENCY NUMBER SERVICE (911)

A. General

1. Emergency Number Service, also referred to as 911 Service, is a telephone exchange communication service whereby one or more Public Safety Answering Points (PSAPs), designated by the customer, receives and answers telephone calls dialed to the telephone number 911. Emergency Number Service also includes the service provided by the lines and equipment associated with the service arrangement for the answering, transferring and dispatching of public emergency telephone calls dialed to 911.

2. 911 Service is offered subject to availability of facilities.

3. The 911 customer may be a municipality or other state or local governmental unit, or an authorized agent of one or more municipalities or other state or local governmental units to whom authority has been lawfully delegated. The customer must be legally authorized to subscribe to the service and have public safety responsibility by law to respond to telephone calls from the public for emergency police, fire or other emergency services within the telephone central office areas arranged for 911 calling.

4. Four types of 911 Service are offered: B911, C911, D911, and E911.

* Applies only when expanding system.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 5

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

B. Rates

The rates and charges for 911 Service will be determined on an individual case basis as provided for under the Special Equipment and Assemblies section of this Local Terms of Service. Other charges outlined in this Local Terms of Service may also apply.

C. Rules And Regulations

1. This service is limited to the use of central office telephone number 911 as the universal telephone number and only one 911 service will be provided within any government agency's locality.

2. 911 Service will be provided to only one PSAP for calling from any telephone number within a central office serving area if the Selective Routing feature is furnished. When E911 Service is furnished to a customer with the Selective Routing feature for a part of a central office serving area, and a request is received from a governmental unit with police and fire public safety responsibility for other parts of the central office serving area, service will be offered under the terms and at the rates specified in this Local Terms of Service.

3. The 911 emergency telephone number is not intended to be a total replacement of the telephone service of the various public safety agencies which may participate in the use of this number. The public safety agencies will subscribe to other telephone service.

4. The service is furnished to the customer only for the purpose of receiving reports of emergencies by the public.

5. 911 exchange lines are classified as Business Exchange Service and are arranged for one-way incoming service to the appropriate PSAP.

6. Application for 911 Service must be executed in writing by each customer. If application for service is made by an agent, the Telephone company must be provided in writing with satisfactory proof of appointment of the agent by the customer.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 6

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

C. Rules And Regulations (Cont’d)

7. In addition to all other terms and conditions, the following applies:

a. That all 911 calls will be answered on a 24-hour, seven-day -per-week basis.

b. That the customer has the responsibility for dispatching public safety police, fire and ambulance emergency service within the 911 service area, or will undertake to transfer all 911 calls received to the governmental agency with responsibility for dispatching such public safety emergency services, to the extent that such services are reasonably available.

c. That the customer will also develop an appropriate method for responding to calls for nonparticipating agencies which may be directed to the 911 PSAP by calling parties.

d. That the customer will subscribe to a sufficient number of interoffice facilities and 911 exchange lines, as determined by the Telephone Company, to adequately handle incoming calls. In all cases a minimum of two facilities or lines are required at any point in the 911 network including the 911 exchange lines terminating at the PSAP. For 911 exchange line groups from an E911 control office to a secondary answering location used for central office transfer purposes only, the line quantity may be determined by the customer and could result in only one line being provided.

e. That the customer will subscribe for additional local exchange service at the PSAP location for administrative purposes, for placing of outgoing calls and for receiving other emergency calls including any which may be relayed by Telephone Company operators.

f. That when the Selective Routing feature is furnished the customer subscribing to E911 Service will furnish designation of the primary and secondary PSAP for receipt of police, fire, and ambulance calls by street address as provided in Section 12.2.C.18.

8. Compatible Customer provided equipment may be used with 911 Service in accordance with the provisions of Section 7 (Connection with Equipment or Facilities Provided by Customer) of this Local Terms of Service.

9. Temporary suspension of service at the request of the customer, either partial or complete, is not applicable to any part of 911 Service.

10. The Telephone Company's entire liability to any person for interruption or failure of any emergency numbers services shall be limited to the terms set forth in this section and other sections of this Local Terms of Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 7

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

C. Rules And Regulations (Cont’d)

11. Because the Telephone Company serving boundaries and political subdivision boundaries may not coincide, the customer must make arrangements to handle all calls received on its 911 service lines that originate from all telephones served by central offices to be answered by the customer, whether or not the calling telephone is situated on property within the geographical boundaries of the customer's public safety jurisdiction.

12. 911 Services are furnished subject to all operating failures and interruptions including, but not limited to, equipment breakdowns, errors, defects, malfunctions and interruptions of service experienced in the regular telephone exchange system. 911 Services are furnished subject to any additional forms of service failures and service degradations resulting from the complexity of the service arrangement, program errors and failures, delays and errors in the input and processing of data used by the Data Base Management System associated with the E911 Service arrangement. The rates provided for this service are subject to the limitations which appear in this section and in other applicable sections of this and other tariffs and/or Local Terms of Service. The Telephone Company does not undertake to provide a higher level of service reliability and quality than the telephone exchange service being provided in the exchange that 911 is offered.

a. 911 Service is provided solely for the benefit of the municipal subscriber; and the provision of such service shall not be interpreted, construed or regarded as being for the benefit of, or creating any Telephone Company obligation toward or any right of action on behalf of, any third person or other legal entity.

b. The Telephone Company does not undertake to answer and forward 911 calls, but furnishes the use of its facilities to enable the customer to respond to such calls with the customer's personnel on the customer's premises.

c. The rates charged for 911 Service do not contemplate and the Telephone Company does not undertake inspection or constant monitoring to discover errors, defects and malfunctions in the service. The customer shall have the responsibility of discovering all errors, defects and malfunctions, and assumes the duty of, and will make such tests as, in the judgment of the customer, are required to determine whether the system is functioning properly for its use. The customer shall promptly notify the Telephone Company in the event the system is not functioning properly.

d. The Telephone Company shall not be liable for any loss or damages arising out of errors, interruptions, defects, failures, or malfunctions of 911 Service, including any and all equipment and data processing systems associated therewith. Damages arising out of such interruptions, defects, failures, or malfunctions of the system after the Telephone Company has been so notified and has had a reasonable time for repair shall in no event exceed an amount equivalent to the charges made for the service affected for the period following notice from the customer until service is restored.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 8

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

C. Rules And Regulations (Cont’d)

13. E911 data information, respecting the name, address and telephone number of nonpublished telephone customers, is confidential and the customer agrees to use such information only for the purpose of responding to emergency calls.

14. The calling party dialing 911 forefeits the privacy afforded by nonpublished service to the extent that the calling party's number, address and name are furnished to the public safety answering point.

15. Central offices that are not currently equipped to transmit ANI will not be modified to provide ANI just for 911 Services. When the Selective Routing feature is provided, in such circumstances, Default Routing and central office identification will be provided in lieu of Selective Routing and/or ANI Display.

16. A minimum of two E911 Interoffice Facilities between the end office and the E911 Control Office and two E911 Exchange Lines to each primary PSAP must be provided. On B911, C911, and D911, a minimum of two 911 exchange lines to each PSAP is required.

17. When the Selective Routing feature is provided (E911), the customer is responsible for identifying the unique combinations of police, fire and ambulance, or any other appropriate agencies jurisdiction in the E911 serving area. An Emergency Service Number (ESN) will be provided for each unique combination by the Telephone Company. The customer will associate these ESNs with street address ranges in the E911 serving area. These ESNs will be carried in the Data Base Management System (DBMS) to route E911 calls to the primary and secondary PSAPs with responsibility to handle the emergency telephone calls originating for each telephone in the E911 serving area.

The customer's responsibility for providing this information is as follows:

a. The customer will provide street address and PSAP routing information for each central office area included in the E911 service area prior to establishment of service.

b. Initial and subsequent ESN assignments by street name, address range and area or other mutually agreed upon routing criteria, shall be furnished by the customer to the Telephone Company on forms supplied by the Telephone Company for that purpose at a mutually agreed upon time prior to the effective date of the service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 9

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

C. Rules And Regulations (Cont’d)

17. When the Selective Routing feature is provided (E911), …(Cont’d)

The customer's responsibility for providing this information is as follows: (Cont’d)

c. After establishment of service, it is the customer's responsibility to continue to verify the accuracy of the routing information contained in the master address file and to advise the Telephone Company of any changes that need to be made in the routing information by reason of changes in street names, establishment of new streets, changes in address numbers used on existing streets, closing and abandonment of streets, changes in police, fire, ambulance or other appropriate agencies' jurisdiction over any address, annexations and other changes in municipal and county boundaries, incorporation of new cities and any other matters that will affect the routing of E911 calls to the proper PSAP.

1. Changes, deletions and additions which the customer desires to have made in the master address file should be submitted on an "as occurred" basis.

2. The Telephone Company will furnish a written copy to the customer for verification showing each change, deletion and addition to the master address file.

d. The Telephone Company will provide at the request of the customer, a complete written copy of the master address file for the purpose of the customer verifying the accuracy of the police, fire and ambulance PSAP routing designations.

18. Cancellation of the service in whole or part by the customer prior to establishment thereof will require payment of an amount equal to the cost of engineering, manufacturers' billings resulting from equipment orders, installation, assembly, labor, cost of removal and any other costs incurred up to the tie of cancellation resulting from the customer's order for service.

19. Where not otherwise precluded by law, each customer agrees to release, indemnify, defend and hold harmless the Company from any and all losses, claims, demands, suits or other actions, or any liability whatsoever, whether suffered, made, instituted or asserted by the customer or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the customer or others.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 10

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

C. Rules And Regulations (Cont’d)

20. Where not otherwise precluded by law, each customer also agrees to release, indemnify and hold harmless the Company for any infringement or invasion of the right of privacy of any person or persons caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal presence, condition, occasion or use of 911 Service features and the equipment associated therewith, or by any services furnished by the Company in connection therewith, including but not limited to, the identification of the telephone used by the party or parties accessing 911 Service hereunder, and which arise out of the negligence or other wrongful act of the Company, the customer, its user, agencies or municipalities, or the employees or agents of any one of them.

D. Explanation Of Terms

Additional E911 Service Exchange Line: An additional line terminating at a PSAP that may be ordered by the customer as an optional feature.

Alternate Routing (AR): This feature is provided to allow 911 calls to be routed to a designated alternate location if (1) all E911 exchange lines to the primary PSAP are busy, or (2) the primary PSAP closes down for a period (night service).

Automatic Number Identification (ANI): This forwards the calling party's telephone number to the E911 Control Office and on to the PSAP for display on the ANI Display and Transfer Unit. This is an optional feature of E911 Service.

B911: A service that provides for routing all 911 calls originating from telephones with given central office prefix codes to a single PSAP.

C911: A service that provides the B911 service as well as Called Party Hold, Switchhook Status, Forced Disconnect, Idle Tone Application and Emergency Ringback.

Called Party Hold (CPH): A feature of C911 Service that enables a PSAP attendant to retain control of an incoming 911 call connection, even if the calling party hangs up.

D911: A service which provides the B911 service plus ANI and is primarily for use in single wire center exchanges.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 11

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

D. Explanation Of Terms (Cont’d)

Data Base Management System (DBMS): The DMBS is a system of manual procedures and computer programs used to create, store and update the data required to provide the Selective Routing (SR) and/or Automatic Location Identification for E911 systems. DBMS also provides for the initial information load for the database stored in customer provided equipment, as well as the equipment of other 911 service providers and for periodic updates to this information.

Default Routing (DR): This feature is activated when an incoming 911 call cannot be selectively routed due to an ANI failure, garbled digits or other causes which may prevent selective routing. Such incoming calls to the E911 Control Office are routed to a default PSAP. Each incoming 911 facility group to the Control Office is assigned to a designated default PSAP.

Display and Transfer Unit: A selector console and associated common equipment that displays ANI numbers at the PSAP attendant position and is used by the attendant to activate Fixed and/or Selective Transfer functions.

E911: An expanded service that provides features such as Selective Routing of 911 calls to a specific PSAP selected from among those within the 911 Service Area. E911 has other standard and optional features which may or may not be available with B911, C911 or D911.

End Office: This is the Central Office(s) in the 911 System from where the 911 calls originate.

Expanded 911 (E911) Control Office: The Control Office provides tandem switching capability for E911 calls. It controls switching of ANI and SR information to the PSAP.

Fixed Transfer: This feature enables a PSAP attendant to transfer incoming 911 calls to secondary PSAPs by use of a single button on the Display and Transfer Unit. The PSAP equipment automatically flashes and sends out the Speed Calling code associated with the desired agency. ANI will also be transferred with the call to a secondary PSAP that is equipped to receive and display ANI data. This is done by using the Central Office Call Transfer feature of the E911 Control Office. This feature is associated with the E911 trunk unit and may not be available from all central offices. This is an optional feature of E911 Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 12

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

D. Explanation Of Terms (Cont’d)

Forced Disconnect: This feature, a function of the E911 Central Office trunk circuit enables the PSAP attendant to release a 911 connection even though the 911 calling party has not hung up. This feature prevents the jamming of the E911 exchange lines. This is a standard feature of the C911 and E911 Service.

Idle Tone Application: This feature allows the PSAP attendant to distinguish between calls that have been abandoned before they are answered and calls where the calling party is unable to speak for some reason. If the caller abandoned the line before the PSAP attendant answered, a distinct tone is heard by the attendant. If the caller is still on the line but unable to speak, no tone will be heard. This feature is available with C911 and E911 Service.

Public Safety Answering Point (PSAP): A PSAP is an answering location for 911 calls originating in a given area. A PSAP may be designated as primary or secondary, which refers to the order in which calls are directed for answering. Primary PSAPs respond first; Secondary PSAPs receive calls on a transfer basis only. PSAPs are public service agencies such as police, fire, emergency medical, etc., or a common bureau serving a group of such entities.

Selective Routing (SR): This feature routes a 911 call from a central office to the designated PSAP. This is an optional feature of the E911 Service.

Selective Transfer: This feature transfers an incoming call to another agency by depressing a single button (e.g., "Fire" on the Display and Transfer Unit). This type of transfer is only available when the SR feature is provided. This is an optional feature of the E911 Service and may not be available from all central offices.

Service Area: The geographical area in which the customer will respond to all 911 calls and dispatch appropriate emergency assistance.

Service Provider: An entity providing one or more of the following 9-1-1 elements: network, CPE, or data base service.

Serving Central Office: This is the Central Office(s) in which a PSAP, either a primary or secondary, is located.

Switchhook Status: A feature that provides the PSAP attendant with visual indication of the calling party's switchhook status (on or off hook).

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 13

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

E. Wireless E911 Phase 2

1. Description of Service

Wireless E911 Phase 2 is only available in combination with E911 as specified in this section of the tariff and/or Local Terms of Service and is subject to the regulations specified herein.

In accordance with the FCC’s Report and Order 94-102, Wireless E911 Phase 2 provides PSAPs with the wireless E911 caller’s location and callback number (CBN) information, as specified by the FCC. The FCC has adopted specific handset-based and network-based location accuracy and reliability solutions standards for the Wireless Service Providers (WSPs).

2. General Regulations

a. The Telephone Company is not responsible for the location determination technology, the accuracy of the location determination technology, or the investigation or maintenance of said technologies. Only the data required and specified by the FCC in its Report and Order 94-102 will be delivered by the Telephone Company to the PSAP. This required data includes the cell site or sector location, the callback number, and the latitude/longitude of the caller. Each customer agrees that delivery, or lack of delivery, of additional data elements which may be provided by the WSP will not be the responsibility of the Telephone Company and the Telephone Company assumes no responsibility or liability for such information.

b. PSAPs must have all required elements of Wireless E911 Phase 1, utilizing p-ANI routing and cell site/sector location based information, in place before implementing Phase 2. This is necessary to accommodate loading of the respective p-ANIs also known as Emergency Service Routing Key/Emergency Service Routing Digit into the Company’s Data Base Management System. In addition, the following requirements must be met for Phase 2 implementation:

(1) PSAPs must order both the Telephone Company’s Extended ALI Display Format and the ALI Database for Wireless Phase 2 to accommodate the x/y data provided by Wireless E911 Phase 2 Service. See rates in 12.2.E.6. following.

(2) WSPs must have Position Determining Entity (PDE) and a Mobile Position Center (MPC)/Gateway Mobile Location Center (GMLC) in their network.

(3) WSPs or their designated database provider must have obtained an interface to the Telephone Company’s ALI database that complies with the Telephone Company’s existing operating standard. This interface will be used by the WSP to provide the Phase 2 data.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 14

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

E. Wireless E911 Phase 2 (Cont’d)

3. Definition of Terms

a. Callback Number (CBN)

The wireless caller’s 10-digit handset telephone number. The CBN is used by the PSAP to reestablish a call in the event the call was prematurely disconnected.

b. Interface

A reference point for a data path that exists between an MPC/GMLC and an ESME (the ALI database). The data that traverses the interface is made up of an Emergency Services Position Request and the response. The interface is not provided by and is not the responsibility of the Telephone Company.

c. Emergency Services Message Entity (ESME)

An entity in the emergency services network which serves as the point of interface to an MSC for common channel emergency services messaging. ESME is another term for the ALI database.

d. Enhanced MF Signaling (EMFS)

A signaling protocol for sending 10 or 20 digits of ANI from the 911 Tandem to the PSAP. EMF signaling is required when an interconnecting WSP selects Phase 2 NCAS mode without WLS911.

e. Mobile Position Center (MPC)

The interface between the wireless network and the Telephone Company’s ALI database. The MPC serves as the wireless network entity which retrieves, forwards, stores, and controls position data within the wireless location network. The MPC is not provided by and is not the responsibility of the Telephone Company. Global System for Mobile (GSM) communication Gateway Mobile Location Centers (GMLCs) will be treated as MPCs by the Telephone Company.

f. Mobile Switching Center (MSC)

The wireless equivalent of a Central Office, which provides switching functions for wireless calls. The MSC is not provided by and is not the responsibility of the Telephone Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 15

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

E. Wireless E911 Phase 2 (Cont’d)

3. Definition of Terms (Cont’d)

g. Phase 2 NCAS

In this mode the p-ANI and the CBN both are sent to the Selective Router. The trunk between the Selective Router and the PSAP must support transport of at least two 10-digit numbers.

h. Position Determining Entity (PDE)

The PDE determines the geographic location of a wireless handset when the wireless caller places a 911 call or while the call is in process. The PDE is not provided by and is not the responsibility of the Telephone Company.

i. Pseudo-ANI (P-ANI)

A pseudo, non-dialable telephone number assigned to a cell site or a sector of a cell site to provide location identification for wireless E911 calls.

j. WLS911

The Telephone Company solution that sends either eight or ten digits of ANI to the PSAP and dynamically updates the static cell site or sector information with the CBN as provided by the WSP. This solution when used in conjunction with a WSP’s interface allows WSPs to comply with the FCC’s order without requiring PSAPs to upgrade their PSAP equipment to utilize Enhanced MF signaling.

k. Wireless Service Provider (WSP)

A person or entity that provides Commercial Mobile Radio Service (CMRS). The term wireless includes service provided by any wireless real-time, two-way voice communication device, including radio-telephone communications used in cellular telephone service, personal communication service (PCS), or functional or competitive equivalent. The term does not include service providers whose customers do not have access to 911 or 911-like services.

l. Wireline Compatibility Mode

Occurs when the WSP sends only p-ANI to the Telephone Company E911 tandem and the PSAP receives eight or ten digits of ANI.

m. X,Y Coordinates

The latitude and longitude of the 911 wireless caller’s location.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 16

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

E. Wireless E911 Phase 2 (Cont’d)

4. Enhanced MF

Enhanced MF (EMF) is a new signaling protocol from the 911 Tandem to the PSAP. Enhanced MF accommodates either ten or 20 digits of ANI. Enhanced MF is not a requirement of Wireless Phase 2 implementation but EMF must be used by PSAPs when an interconnecting Wireless Service Provider chooses the Phase 2 NCAS Mode (as defined in J-STD-036 Annex D, Table D.1.2. and/or D.2.), without WLS911. If an interconnecting WSP chooses a Phase 2 NCAS solution without WLS911, the PSAP’s equipment must be 20-digit Enhanced MF capable. The PSAP must request the Telephone Company convert them to EMF signaling when preparing to accept Phase 2 calls from a WSP utilizing Phase 2 NCAS without WLS911. Once a PSAP has been converted to 20 digit EMF Signaling the functionality of WLS911 is disabled for all WSPs serving that PSAP.

5. Wireless E911 Phase 2 Service

This service is comprised of two components, Extended ALI Display Format and ALI Database for Wireless Phase 2. Both components are required for implementation of this service.

a. Extended ALI Display Format

The PSAP’s Automatic Location Identification (ALI) display format must be changed to the Telephone Company’s Extended ALI Display Format to accommodate the latitude and longitude, or x,y coordinates. The provision and delivery of the x,y information to the PSAP requires an interface between the ALI database and the WSP’s Mobile Position Center (MPC)/Gateway Mobile Location Center (GMLC). The provisioning of the interface is the responsibility of the WSP.

b. ALI Database for Wireless Phase 2

The ALI Database for Wireless Phase 2 enables the PSAP to query and retrieve wireless caller location information from the Telephone Company’s Automatic Location Identification (ALI) database. Location information may include cell site sector location, longitude and latitude of the wireless caller’s location, and the wireless caller’s callback number (CBN). This service will enable the necessary interfaces, software, and databases to permit the wireless caller’s location information to be populated in the Telephone Company’s ALI database and/or retrieved when queried by the customer’s PSAP equipment.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 17

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

E. Wireless E911 Phase 2 (Cont’d)

6. Rates and Charges Nonrecurring Monthly Charge Rate

a. Enhanced MF signaling, per PSAP $0.00 $0.00

b. Extended ALI Display Format, per PSAP $3,500.00 $0.00

c. ALI Database for Wireless Phase 2, per PSAP $0.00 $250.00

F. Private Switch Database Service

1. Description of Service

a. Private Switch Database Service is available to companies that use a Private Branch Exchange (PBX) or Centrex to manage their individual telephones and want to provide specific location information for each of these telephones to the Public Safety Answering Point (PSAP) responsible for responding to an emergency.

b. Private Switch Database Service allows a customer with a multi-line private switch to facilitate reception of either (1) Automatic Number Identification (ANI) or (2) a combination of ANI and Automatic Location Identification (ALI) information by a PSAP for emergency “9-1-1” calls originating from the location served by the customer’s multi-line private switch. A private switch is customer premises equipment (CPE) at the end user customer’s location.

2. General Regulations

a. The customer is responsible for validating address information through Master Street Address Guide (MSAG) and for coordinating with the Telephone Company to provide the National Emergency Number Association (NENA) standard format of telephone numbers and address data. The Telephone Company will allow the customer to update records no more frequently than on a daily basis. The data may originate from the customer’s private switch, when technically feasible, or from a manually created list.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 18

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

F. Private Switch Database Service (Cont’d)

2. General Regulations (Cont’d)

b. The Telephone Company will:

(1) Be responsible for uploading a NENA formatted data file to its ALI database;

(2) Hold the information in confidence and protect it in accordance with state and federal rules applicable to emergency 911 services; and

(3) Use the information only in connection with providing emergency services to PSAPs.

c. The Telephone Company may immediately terminate a customer’s use of Private Switch Database Service if, in the Telephone Company’s sole judgment, the customer falsifies the information provided or fails to comply with any other provisions of this Local Terms of Service.

d. The Telephone Company will only provide Private Switch Database Service where the Telephone Company is the primary 911 database provider for the PSAP serving the customer’s location.

e. The Telephone Company will provide a software package that will allow the customer to load the database information in the appropriate NENA format for transmission to the Telephone Company’s data center.

f. The Telephone Company will charge the private switch customer a monthly recurring charge for maintenance of the data in the national ALI database for delivery upon a 911 call to the PSAP.

3. Limitations

a. The Telephone Company offers no warranty or representation with respect to the accuracy or completeness of the Private Switch Database Service. The Telephone Company relies on its customers for all private switch information placed in the Telephone Company’s database management system.

b. The Telephone Company does not warrant or represent that its database management system will be compatible with every type of private switch equipment. Customers who wish to provide automated updates to the Telephone Company’s database management system are responsible for acquiring their own private switch equipment and for testing the compatibility of that equipment with the Telephone Company’s database management system.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 19

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

F. Private Switch Database Service (Cont’d)

4. Obligations of the Customer

a. When implementing Private Switch Database Service, the customer must contact the Telephone Company’s E-911 representative to negotiate trunking, hardware and software requirements associated with the Private Switch Database Service.

b. The customer will be responsible for loading address information into the Private Switch Database Service software package and transmitting that information to the Telephone Company.

5. Rates and Charges Nonrecurring Charge a. Installation

(1) Initial Installation $900.00 (2) Subsequent addition of Station Records 0.00

Monthly Recurring Charge b. Monthly Rate (1)

(1) Up to 1000, per 1000 Station Records $100.00 (2) 1001 - 4000, per 1000 Station Records 90.00 (3) Over 4000, per 1000 Station Records 80.00

c. Separate charges, not specified in this section of the Local Terms of Service and/or tariff, are applicable for network connectivity from the customer’s private switch to the Telephone Company’s central office facilities.

d. Each Private Switch Database Service customer’s Installation Charge and Monthly Rate is calculated at the time Private Switch Database Service is established and is based on the number of station records in service for the customer. The total number of station records are audited annually by the Telephone Company and applied to the account.

(1) The Monthly Rate is calculated based on the total number of station records submitted by the customer at installation or at the time of the annual audit. For example, 900 station records = $100 MRC; 3900 station records = $90 X 4 = $360 MRC; 4500 station records = $80 X 5 = $400 MRC.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 20

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

G. Reverse Notification Telephone Number Database Service

1. Description of Service

The Telephone Company offers Reverse Notification Telephone Number Database Service (Reverse Database Service) to support the ability of Public Safety Answering Points (PSAPs) to make broadcast notification calls to areas under their jurisdiction in the event of emergencies.

2. General Regulations

a. Reverse Database Service is offered solely for the purpose of permitting PSAPs to make broadcast notifications to particular geographic areas and associated local telephone numbers in the event of emergencies. PSAPs ordering Reverse Database Service must provide the Telephone Company with written certification of their authority to make public emergency notifications.

b. PSAPs may not use Reverse Database Service information in connection with Universal Emergency Telephone Number Service (911).

c. PSAPs subscribing to Reverse Database Service will receive CD-ROM downloads of information from the Telephone Company’s Automatic Location Indicator (ALI) database. The Telephone Company will provide ten-digit telephone numbers and associated addresses to the extent that information is present in the Telephone Company’s ALI database.

d. Reverse Database Service will include ALI information obtained by the Telephone Company from other local exchange carriers serving a PSAP’s jurisdiction, when there are multiple local exchange carriers in a PSAP’s jurisdiction. Reverse Database Service will include ALI information obtained from customers who operate private switches and have requested that carriers maintain appropriate information in the carrier’s ALI database.

e. The Telephone Company will provide Reverse Database Service only for the jurisdictional area where a PSAP is authorized to provide emergency services. PSAPs will not be able to obtain foreign listings, foreign exchange cross-listings, foreign central office subscriptions, and multiple listings through Reverse Database Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 21

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

G. Reverse Notification Telephone Number Database Service (Cont’d)

2. General Regulations (Cont’d)

f. The Telephone Company considers all information provided to a PSAP under Reverse Database Service to be confidential and proprietary. Information received through Reverse Database Service may contain the addresses and telephone numbers of individuals whose listings are not published in directories and/or are not listed in directory assistance databases. The PSAP must:

(1) Hold all Reverse Database Service information in confidence and protect it in accordance with the security regulations by which it protects its own proprietary or confidential information;

(2) Restrict disclosure of the information solely to those PSAP employees and/or agents with a need to know and not disclose or resell such information to any other parties;

(3) Use the information only when delivering broadcast notifications of emergencies; and

(4) Notify the Telephone Company immediately of any confirmed or suspected misuse of Reverse Database Service information.

g. The PSAP represents and warrants that it will use information received through Reverse Database Service only in emergency situations. A PSAP may not access, use, import, export, copy, print, distribute or release information for any purpose other than what is necessary to make outbound telephone emergency notifications.

h. The Telephone Company may immediately terminate a PSAP’s use of Reverse Database Service and demand the return of all Reverse Database Service information furnished to the PSAP if, in the Telephone Company’s judgment, the PSAP misuses the information provided or fails to comply with any other provision of this Local Terms of Service.

i. A PSAP’s modification, merger or enhancement of information received through the Reverse Database Service will not relieve the PSAP from any provision of this Local Terms of Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 22

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

G. Reverse Notification Telephone Number Database Service (Cont’d)

3. Limitations

a. The Telephone Company offers no warranty or representation with respect to the accuracy or completeness of the Reverse Database Service. The Telephone Company may rely on other local exchange carriers or private switch customers for certain information used in the Reverse Database Service.

b. The Telephone Company does not warrant or represent that the Reverse Database Service will be compatible with every type of reverse notification equipment. PSAPs are responsible for acquiring their own broadcast notification equipment and for testing the compatibility of that equipment with the Reverse Database Service.

c. By offering Reverse Database Service, the Telephone Company makes no warranties or representations for the operation of customer’s broadcast notification equipment or for the availability or performance of any telephone network facilities, including the Telephone Company’s facilities, during a broadcast notification.

4. Liability of the Company

a. By subscribing to Reverse Database Service, a PSAP agrees to hold harmless and indemnify the Telephone Company, along with its employees, directors, officers, agents, and subcontractors, from and against all claims or suits arising out of or resulting from the provision of Reverse Database Service, specifically including, but not limited to, all claims or suits resulting from or allegedly resulting from errors or omissions in the file or the use of such information by the PSAP or its agents.

b. To the extent that the PSAP claims sovereign immunity or other statutory limitations against third party claims, the PSAP will extend that same protection to the Telephone Company in connection with the PSAP’s use of the Reverse Database Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 23

FCC DESIGNATED N11 SERVICES

12.2 EMERGENCY NUMBER SERVICE (911) (Cont’d)

G. Reverse Notification Telephone Number Database Service (Cont’d)

5. Rates and Charges

a. PSAPs can purchase Reverse Database Service in the following formats:

(1) One-time update – The customer purchases one CD-ROM update and pays a nonrecurring charge.

(2) Monthly update – The customer purchases monthly CD-ROM updates and pays a monthly recurring charge. The customer commits to purchasing the CD-ROM for a minimum of twelve consecutive months. Should the customer terminate service prior to the twelfth month, the customer will be billed for any remaining months to fulfill the twelve-month minimum.

b. Reverse Database Service, Nonrecurring Monthly Charge Rate

(1) One-time update (CD-ROM) $500.00 $0.00

(2) Monthly update (CD-ROM) 12 Month Term 0.00 125.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 24

FCC DESIGNATED N11 SERVICES

12.3 711 SERVICE FOR TELECOMMUNICATIONS RELAY SERVICES (TRS)

A. General

1. 711 Dialing Code ("711") is a three digit local dialing arrangement for telephone voice transmission access to all certified Telecommunications Relay Services entities as a toll free call. Pursuant to Order 00-257, issued by the Federal Communications Commission (FCC) in CC Docket 92-105, the FCC assigned 711 dialing code for nationwide access to Telecommunications Relay Services (TRS) entities, to be implemented not later than October 1, 2001.

2. 711 is available from the Telephone Company within the Telephone Company's service area only. To provide access to 711 to end users in another company service area or to a Competitive Local Exchange Carrier (CLEC) end users within the local calling area, the TRS entity must make appropriate arrangements with the other company or CLEC serving that territory. The TRS entity should work separately with competing local providers to ascertain that its end user customers will be able to reach relay services provided by dialing 711.

3. This service is subject to the availability of the 711 dialing code.

4. 711 can be delivered via regular exchange access lines (by individual business lines, PBX trunks, etc.).

5. Limitations and use of service are as stated in Section 2 of this Local Terms of Service.

6. Directory Listings may be provided for 711 at rates and regulations as specified in Section 9 of this Local Terms of Service.

7. Access to 711 is not available to the following classes of service:

-Hotel/Motel/Hospital Service (toll call only) -1+ -0+, 0- (Credit Card, Third-Party Billing, Collect Calls) -Inmate Service -101XXXX -Cellular - Type 2A In addition, operator assisted calls to 711 will not be completed.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 25

FCC DESIGNATED N11 SERVICES

12.3 711 SERVICE FOR TELECOMMUNICATIONS RELAY SERVICES (TRS) (Cont’d)

B. Obligations Of The TTS Entity

1. The TRS entity must, prior to provisioning of the service, sign a written acknowledgement of possible recall of the 711 dialing code by the FCC and an agreement to return the code upon receipt of 6 months written notice of such a recall from the Telephone Company or regulating entity and abide by all terms and conditions which may be identified by the FCC in CC Docket 92-105 regarding the use and return of the 711 dialing code. If a recall is affected, the Telephone Company will work with the TRS entity affected by such recall to transfer their service arrangements, to a 7 or 10- digit dialing arrangement within the 6-month notice period. The TRS entity will be required to migrate to any access arrangement the telecommunications relay services subsequently agreed to by the industry and approved by the FCC. The TRS entity will be charged the appropriate rates for the establishment of the new access arrangement as specified by Local Terms of Service and/or tariff.

2. The TRS entity should work separately with wireless companies to ascertain their end user customers will be able to reach telephone relay services provided by dialing 711.

3. The TRS entity should work separately with CLECs to ascertain their end user customers will be able to reach telephone relay services provided by dialing 711.

4. The TRS entity is restricted from selling or transferring the 711 dialing code to an unaffiliated entity, either directly or indirectly.

a. An "affiliate" of a TRS entity is any entity that directly, or indirectly through one or more intermediaries, controls, is controlled by, or is under common control with the TRS entity. The term "control" (including the terms "controlling," "controlled by," and "under common control with") means the possession, direct or indirect, of the power to direct or cause the direction of the management and policies of an entity, whether through the ownership of voting securities, by contract, or otherwise.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 26

FCC DESIGNATED N11 SERVICES

12.3 711 SERVICE FOR TELECOMMUNICATIONS RELAY SERVICES (TRS) (Cont’d)

B. Obligations Of The TRS Entity (Cont'd)

5. The 711 Dialing Code will be provided by the Telephone Company to the TRS entity under the following conditions:

a. For network sizing and protection, the TRS entity must provide an estimate of annual call volumes, the expected busy hour and the expected holding time for each call to the 711 dialing code.

b. The TRS entity will subscribe to adequate telephone facilities initially and subsequently as may be required, in the judgment of the Telephone Company, to adequately handle calls to 711 without impairing the Telephone Company’s general telephone service or telephone facilities.

c. The TRS entity is responsible for obtaining all necessary permission, licenses, written consents, waivers, releases and all other rights from all persons whose work, statements or performance are used in connection with the 711 dialing code, and from all holders of copyrights, trademarks, and patents used in connection with said service.

6. If a pre-recorded announcement is provided by the TRS entity, the following conditions apply:

a. The TRS entity will provide announcements. The Telephone Company will provide only the delivery of the call.

b. The provision of access to the 711 network by the Telephone Company for the transmission of announcement is subject to availability of such facilities and the requirements of the local exchange network.

c. The TRS entity assumes all financial responsibility for all costs involved in providing announcement including, but not limited to, the recorder-announcement equipment located on the TRS entity’s premises.

d. The TRS entity assumes, according to other specific rates and charges under tariff and/or Local Terms of Service, all financial responsibility for all facilities required, to connect the recorder-announcement equipment located on the TRS entity’s premises.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 27

FCC DESIGNATED N11 SERVICES

12.3 711 SERVICE FOR TELECOMMUNICATIONS RELAY SERVICES (TRS) (Cont’d)

C. Obligations Of The Telephone Company

1. Once the 711 Dialing Code has been assigned and the subscriber has provided the Telephone Company the appropriate toll free number, implementation of the 711 Dialing Code will begin. The Telephone Company will implement the TRS entity’s request within a reasonable time, given the complexity of the order.

If, during or at the end of the provisioning period, the TRS entity has failed to establish service or decides to discontinue service establishment, the 711 code will be recalled and the number will be considered available for reassignment.

2. When a 711 Service call is placed by the calling party via interconnection with an interexchange carrier, the Telephone Company cannot guarantee the completion of said 711 Service call, the quality of the call or any features that otherwise may be provided with 711 dialing service.

D. Obligations Of The Competitive Local Exchange Carrier (CLEC)

1. In those instances where a CLEC provides the 711 dialing code to its end user within the local calling area, terms and conditions for 711 dialing code are as defined in the appropriate Interconnection Agreement.

a. For purposes of providing a CLEC end user access to the TRS entity within the local calling area, appropriate arrangements must be made by the CLEC with the TRS entity serving the local calling area.

b. A CLEC may negotiate the provision of directory listing as defined in the Interconnection Agreement.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 28

FCC DESIGNATED N11 SERVICES

12.3 711 SERVICE FOR TELECOMMUNICATIONS RELAY SERVICES (TRS) (Cont’d)

E. Liability

1. The TRS entity is responsible for, and shall indemnify, protect, defend and save harmless the Telephone Company against all suits, actions, claims, demands and judgments, and of all costs, expenses and counsel fees incurred on account thereof, arising out of and resulting directly or indirectly from the service or in connection therewith, including, but not limited to, any loss, damage, expense or liability resulting from any infringement or claim of infringement, of any patent, trademark, copyright, or resulting from any claim of liable and slander. Unless otherwise specifically provided in this Local Terms of Service, the Telephone Company shall be authorized to disconnect any tariffed service provided to the TRS entity utilized, directly or indirectly, with the 711 dialing code, which fails to comply with regulations and conditions set forth herein, upon five (5) days of notice to the subscriber. Disconnection may be suspended at the discretion of the Telephone Company if it receives written certification that the TRS entity is in compliance with regulations and conditions of the tariffs and/or Local Terms of Service. Continual noncompliance shall be cause for disconnection without notice at the discretion of the Telephone Company.

2. The TRS entity shall respond promptly to any and all complaints lodged with any regulatory authority against any service provided via the 711 dialing code. If requested by the Telephone Company, the TRS entity shall assist the Telephone Company in responding to complaints made to the Telephone Company concerning the 711 dialing code.

3. A written notice will be sent to any TRS entity following oral notification when their service unreasonably interferes with or impairs other services rendered to the public by the Telephone Company. If after notification the TRS entity makes no modification in method of operation or in the service arrangements that are deemed service-protective by the Telephone Company, or if the TRS entity is unwilling to accept the modifications, or if the TRS entity continues to cause service impairment, the Telephone Company reserves the right, at any time, without further notice, to institute protective measures, up to and including termination of service. In an emergency situation as defined by the Telephone Company, the Telephone Company reserves the right, at any time, without notice, to institute protective measures up to and including termination of service.

4. The Telephone Company may take all legal and practical steps to disassociate itself from the TRS entity providing services whose business and/or public conduct (whether demonstrated or proposed) is of a type that in the Telephone Company’s discretion generates unacceptable levels of complaints by end users.

5. In no event shall the Telephone Company be liable for any losses or damages of any kind resulting from the unavailability of its equipment or facilities or for any act, omission or failure of performance by the Telephone Company, or its employees, or agents, in connection with this Local Terms of Service. The Telephone Company shall not be responsible for calls that cannot be completed as a result of repair or maintenance difficulties on Telephone Company facilities and equipment nor on equipment owned or leased by the TRS entity.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 29

FCC DESIGNATED N11 SERVICES

12.3 711 SERVICE FOR TELECOMMUNICATIONS RELAY SERVICES (TRS) (Cont’d)

F. Other Terms And Conditions

1. Only one 10-digit toll free number may be used as the lead number per basic local calling area.

2. The 711 Dialing Code is provided where facilities permit.

3. The 711 Service will not provide calling number information in real time to the TRS entity. If this type of information is required, the TRS entity must subscribe to compatible Caller ID Service as described in Section 41 (ExpressTouch) of this Local Terms of Service.

4. The 711 Service is provided solely for the benefit of the TRS entity. The provision of the 711 Service by the Telephone Company shall not be interpreted, constructed, or regarded, either expressly or implied, as being for the benefit of or creating any Telephone Company obligation toward any third person or legal entity other than the TRS entity.

G. Rates And Charges

1. The 711 Service is ordered by the F.C.C. to be provided without charge. Therefore, there are no rates or charges for the 711 Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 30

FCC DESIGNATED N11 SERVICES

12.4 211 SERVICE FOR INFORMATION AND REFERRAL SERVICE

A. General Regulations

1. The 211 Service for Information and Referral Service (211 Service) is a locally assigned three digit abbreviated dialing code provided to an Approved Information and Referral Service Provider for use in making available community information and referral services to the public by way of voice grade facilities. The 211 abbreviated dialing code is available to the Approved Information and Referral Service Provider as a tariffed, local calling area based service (the "211 Service").

2. The 211 Service allows a Company subscriber to access an Approved Information and Referral Service Provider call center by dialing only the 211 abbreviated dialing code. Subject to other terms and conditions of this Local Terms of Service, Company subscribers shall be able to make and the Approved Information and Referral Service Provider shall be able to receive calls using the 211 Service as part of their local exchange services. The 211 Service is supplemental to and is not a replacement for either party's local exchange service.

3. All 211 abbreviated dialing code calls must be local in nature and must not result in any intraLATA toll, interLATA long distance or pay-per-call charges to Company subscribers. However, 211 Service calls may result in local measured service charges where Company subscribers' service plans include such charges as part of local measured service or home exchange service calling plans.

4. The 211 Service is not available for the following classes of service: inmate service, 1+ and 0+ calling, 0- operator assisted calling and 101XXXX calling. The 211 Service is otherwise available wherever local service is available.

B. Obligations Of The Approved Information And Referral Service Provider

1. The Approved Information and Referral Service Provider must submit a written application for 211 Service to the Company at the local exchange level. The Approved Information and Referral Service Provider may establish 211 Service in all or part of the Company's local exchanges. There may be only one 211 Service Provider per exchange.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 31

FCC DESIGNATED N11 SERVICES

12.4 211 SERVICE FOR INFORMATION AND REFERRAL SERVICE (Cont’d)

B. Obligations Of The Approved Information And Referral Service Provider (Cont’d)

2. The Approved Information and Referral Service Provider's written application to establish 211 Service in a Company local exchange must include the following:

a. The local, foreign exchange or toll free telephone number into which the Company is to translate the dialed 211 abbreviated code. If the Approved Information and Referral Service Provider desires to change the telephone number into which the 211 abbreviated dialing code is translated, the Approved Information and Referral Service Provider must pay the Number Change Charge specified in 12.4.F.6.

b. A location description of the Approved Information and Referral Service Provider call center where 211 calls made from the Company local exchange will be routed.

c. For network sizing and protection, an estimate of annual call volumes, the expected busy hour and holding time for each call to the 211 Service.

d. An acknowledgment of the possibility that the Commission's assignment of the 211 abbreviated dialing code may be recalled at any time.

3. Local Calling for Company Subscribers

a. The Approved Information and Referral Service Provider, in cooperation with the Company, must assure that all 211 Service calls are local in nature and do not generate intraLATA toll, interLATA long distance or pay-per-call charges for Company subscribers.

b. When the Approved Information and Referral Service Provider applies for 211 Service in a Company local exchange, the Approved Information and Referral Service Provider must supply the Company with a seven or ten digit telephone number that terminates within the Company local exchange’s local calling area. The Company will translate the 211 digits into the telephone number provided by the Approved Information and Referral Service provider

c. When the Approved Information and Referral Service Provider applies for 211 Service in a Company local exchange and an Approved Information and Referral Service Provider call center is not located within the local exchange’s local calling area, then the Approved Information and Referral Service Provider must establish foreign exchange service or supply the Company with a toll free telephone number so that Company subscribers' 211 Service calls do not incur toll charges.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 32

FCC DESIGNATED N11 SERVICES

12.4 211 SERVICE FOR INFORMATION AND REFERRAL SERVICE (Cont’d)

B. Obligations Of The Approved Information And Referral Service Provider (Cont'd)

4. The Approved Information and Referral Service Provider is liable for and will indemnify, protect, defend and hold harmless the Company against all suits, actions, claims, demands and judgments, plus any expenses and counsel fees incurred by the Company on account thereof, whether suffered, made, instituted or asserted by the Approved Information and Referral Service Provider or any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the Approved Information and Referral Service Provider or others, arising out of or resulting directly or indirectly from the 211 Service.

5. The Approved Information and Referral Service Provider must develop an appropriate method for responding to 211 calls directed to it out of confusion or in error by Company subscribers.

6. The Approved Information and Referral Service Provider must subscribe to termination facilities and lines in sufficient quantities to provide adequate service to the public, and enable the Approved Information and Referral Service Provider to receive calls to the 211 Service during normal business hours.

7. The 211 Service is provided on the condition that the Approved Information and Referral Service Provider subscribes to termination facilities and lines in sufficient quantities to adequately handle calls to the 211 Service without interfering with or impairing any services offered by the Company. There will be one path available for each line to which the 211 Provider subscribes.

8. The Approved Information and Referral Service Provider must comply with all present and future state and federal rules pertaining to abbreviated dialing codes.

9 The Approved Information and Referral Service Provider is responsible for obtaining all necessary permissions, licenses, written consents, waivers and releases and all other rights from all persons whose work, statements or performances are used in connection with the 211 Service, and from all holders of copyrights, trademarks and patents used in connection with the said service.

10. The Approved Information and Referral Service Provider shall respond promptly to any and all complaints lodged with any regulatory authority against the 211 Service. If requested by the Company, the Approved Information and Referral Service Provider will assist the Company in responding to complaints made to the Company concerning the 211 Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 33

FCC DESIGNATED N11 SERVICES

12.4 211 SERVICE FOR INFORMATION AND REFERRAL SERVICE (Cont’d)

B. Obligations Of The Approved Information And Referral Service Provider (Cont'd)

11. The Approved Information and Referral Service Provider shall not promote the 211 Service with the use of an auto dialer or broadcasting of tones that dial the 211 abbreviated dialing code.

12. The 211 Service is only available to end users located in Company local exchanges. To establish 211 calling to end users in non-Company local exchanges, the Approved Information and Referral Service Provider must make appropriate arrangements with the companies serving those local exchanges, even where Company subscribers may make local calls to the non-Company local exchanges.

13. The Approved Information and Referral Service Provider must work separately with competitive local exchange carriers operating and serving customers in the Company's local exchanges to ascertain whether 211 abbreviated dialing will be available to their end users.

C. Obligations Of The Company

1. The Company will establish the 211 Service within ninety days after receipt of the Approved Information and Referral Service Provider’s completed application(s) for service or the effective date of this Local Terms of Service, whichever is later.

2. When a 211 Service call is placed by the calling party via interconnection with an interexchange carrier, the Company cannot guarantee the completion of said 211 Service call, the quality of the call or any features that may otherwise be provided with 211 Service.

3. The Company does not undertake to answer and forward 211 Service calls but furnishes the use of its facilities to enable the Approved Information and Referral Service Provider to respond to such calls at the Approved Information and Referral Service Provider established call centers.

4. The rates charged for 211 Service do not contemplate the inspection or constant monitoring of facilities to discover errors, defects, and malfunctions in service, nor does the Company undertake such responsibility. The Approved Information and Referral Service Provider shall make such operational tests as, in the judgment of the Approved Information and Referral Service Provider, are required to determine whether the Company's facilities are functioning properly for its use. The Approved Information and Referral Service Provider shall promptly notify the Company in the event the Company's facilities are not functioning properly.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 34

FCC DESIGNATED N11 SERVICES

12.4 211 SERVICE FOR INFORMATION AND REFERRAL SERVICE (Cont’d)

D. Liability

1. The liability of the Company for losses or damages of any kind arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission, or failure or defects in any facility furnished by the Company, occurring in the course of furnishing 211 Service, or of the Company in failing to maintain proper standards of maintenance and operation or to exercise reasonable supervision, shall in no event exceed an amount equivalent to the proportionate charge to the Approved Information and Referral Service Provider for the 211 Service and local exchange services for the period of service during which such mistake, omission, interruption, delay, error or defect in transmission or defect or failure in facilities occurs.

2. The Company is not liable for losses or damages caused by the negligence of the Approved Information and Referral Service Provider.

3. The Company's entire liability to any person for interruption or failure of the 211 Service is limited to the terms set forth in this section and other sections of this Local Terms of Service.

E. Other Terms And Conditions

1. The 211 Service will not provide calling number information in real time to the Approved Information and Referral Service Provider. If this type of information is required, the Approved Information and Referral Service Provider must subscribe to compatible Caller ID service as described in the Custom Calling Services section of this Local Terms of Service. The Caller ID service will only provide calling number information as described in Section 41 (ExpressTouch) of this Local Terms of Service.

2. The 211 Service is provided for the benefit of the Approved Information and Referral Service Provider. The provision of the 211 Service by the Company shall not be interpreted, constructed or regarded, either expressly or implied, as being for the benefit of or creating any Company obligation toward any third person or legal entity other than the Approved Information and Referral Service Provider.

3. A written notice will be sent to the Approved Information and Referral Service Provider following oral notification when its 211 Service unreasonably interferes with or impairs other services rendered to the public by the Company or by other subscribers of abbreviated dialing codes. If after notification the Approved Information and Referral Service Provider makes no modification in method of operation or in the service arrangements that are deemed service-protective by the Company, or if the Approved Information and Referral Service Provider is unwilling to accept the modifications, or if the Approved Information and Referral Service Provider continues to cause service impairment, the Company reserves the right, at any time, without further notice, to institute protective measures, up to and including termination of service.

4. In an emergency situation as determined by the Company, the Company reserves the right, at any time, without notice, to institute protective measures, up to and including termination of service. MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 35

FCC DESIGNATED N11 SERVICES

12.4 211 SERVICE FOR INFORMATION AND REFERRAL SERVICE (Cont’d)

F. Rates And Charges

1. Subject to other terms and conditions of this Local Terms of Service, Company subscribers shall be able to make and the Approved Information and Referral Service Provider shall be able to receive calls using the 211 Service as part of both parties' local exchange service. The 211 Service is supplemental to and is not a replacement for either party's local exchange service.

2. A nonrecurring Central Office Charge applies for each Company host central office out of which 211 Service is established, as follows:

a. When a Company local exchange is served by more than one host central office a Central Office Charge is applicable for each host central office in the Company local exchange.

b. If the Approved Information and Referral Service Provider establishes 211 Service in multiple Company local exchanges served by the same host central office, only one Central Office Charge shall apply. However, the full Central Office Charge applies whether or not the Approved Information and Referral Service Provider requests 211 Service in all the Company local exchanges served by that host central office.

3. An Exclusion Charge Applies for the establishment of 211 Service as follows:

a. When the Approved Information and Referral Service Provider does not simultaneously establish 211 Service in every Company local exchange served by a host central office, the Approved Information and Referral Service Provider shall pay an Exclusion Charge for each Company local exchange served by the host central office where 211 Service is not established.

b. When a Company local exchange is once excluded, but the Approved Information and Referral Service Provider later applies to establish 211 Service in the Company local exchange, an Exclusion Charge again applies for each local exchange that continues to be excluded.

c. When the Approved Information and Referral Service Provider requests a different telephone number be translated to the 211 abbreviated dialing code in a participating central office than the telephone number translated to the 211 abbreviated dialing code in the host central office.

4. A nonrecurring Number Change Charge applies when the Approved Information and Referral Service Provider changes the telephone number into which the 211 abbreviated dialing code is translated. The Number Change Charge is applied on a per telephone number, per host central office basis.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 36

FCC DESIGNATED N11 SERVICES

12.4 211 SERVICE FOR INFORMATION AND REFERRAL SERVICE (Cont’d)

F. Rates And Charges (Cont'd)

5. When translating the seven or ten digit number to the 211 abbreviated dialing code, applicable Service Connection Charges as specified in Section 29 of this Local Terms of Service will apply as follows, in addition to the rates listed below.

a. A business rate Record Order Charge per order, as found in Section 29 of this Local Terms of Service.

6. Rates Nonrecurring Charge a. Central Office Charge $ 275.00 (per host Central Office)

b. Exclusion Charge 300.00 (per Exchange)

c. Number Change Charge 40.00 (per telephone number)

12.5 NON-EMERGENCY 311 SERVICE

A. General

1. Non-Emergency 311 Service (NE311) is a local telephone exchange communications service which allows Company subscribers to reach non-emergency local government services by dialing an abbreviated telephone number. The Federal Communications Commission (FCC) reserved the abbreviated telephone number, 3-1-1, for non- emergency access to public services. NE311 Service is an optional service which may be purchased by a local municipality, state or local governmental unit to whom authority has been lawfully delegated. The NE311 Service Provider must be granted authority by the appropriate city, county, or state officials to provide the service.

2. NE311 Service allows a Company subscriber to access an approved NE311 Service Provider by dialing only the 311 abbreviated dialing code. Subject to other terms and conditions of this Local Terms of Service, Company subscribers shall be able to make and the NE311 Service Provider shall be able to receive calls using the NE311 Service as part of their local exchange services. The NE311 Service is supplemental to and is not a replacement for either party’s local exchange service.

3. All NE311 Service calls must be local in nature and shall not result in any intraLATA toll, interLATA long distance or pay-per-call charges to Company subscribers. However, NE311 Service calls may result in local measured service charges where Company subscribers' service plans include such charges as part of Extended Area Service (EAS) exchange calling. NE311 Service calls are not permitted where local calling is restricted.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 37

FCC DESIGNATED N11 SERVICES

12.5 NON-EMERGENCY 311 SERVICE (Cont’d)

A. General Cont’d)

4. The NE311 Service is not available for the following classes of service: inmate service, 1+ and 0+ calling, 0- operated assisted calling and 101XXXX calling. NE311 Service is otherwise available wherever local service is accessible.

5. Only calls originating within a NE311 Service Provider’s area of jurisdiction (the “NE311 Service Area”) will be routed to a call center/answering point designated by the NE311 Service Provider. There can be only one NE311 Service Provider in each geographic area. NE311 Service areas may not overlap. This assures that NE311 calls from a telephone line within a NE311 Service Area can be routed to a unique NE311 call center/answering point.

6. NE311 Service is offered subject to the availability of facilities.

B. Obligations Of The Non-Emergency 311 Service Provider

1. The NE311 Service Provider must submit a written application for NE311 Service on a Company local exchange by local exchange basis. The NE311 Service Provider may establish NE311 Service in all or part of the Company's local exchanges. There may be only one NE311 Service Provider per exchange.

2. The NE311 Service Provider’s written application to establish NE311 Service in a Company local exchange shall include the following:

a. The unpublished local telephone number into which the Company is to translate the dialed NE311 abbreviated code. If the NE311 Service Provider desires to change the telephone number into which the NE311 abbreviated dialing code is translated in an exchange, then the NE311 Service Provider must pay the Number Change Charge specified in Section 12.5.F.7.c.(3) following.

b. A location description of the NE311 Service Provider call center where NE311 calls made from the Company local exchange will be routed.

c. For network sizing and protection, an estimate of annual call volumes, the expected busy hour and holding time for each call to the NE311 Service.

d. An acknowledgment of the possibility that the Commission's assignment of the NE311 abbreviated dialing code may be recalled at any time.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 38

FCC DESIGNATED N11 SERVICES

12.5 NON-EMERGENCY 311 SERVICE (Cont’d)

B. Obligations Of The Non-Emergency 311 Service Provider (Cont’d)

3. Local Calling for Company Subscribers

a. The NE311 Service Provider, in cooperation with the Company, shall assure that all NE311 Service calls are local in nature and do not generate local, Extended Area Service (EAS), Metropolitan Calling Area (MCA) Service, intraLATA toll, interLATA long distance or pay-per-call charges for Company subscribers.

b. When the NE311 Service Provider applies for NE311 Service in a Company local exchange, the NE311 Service Provider shall supply the Company with an unpublished seven or ten digit telephone number that terminates within the Company local exchange’s local calling area. The Company will translate the dialed NE311 dialing code into the telephone number provided by the NE311 Service Provider.

c. When the NE311 Service Provider applies for NE311 Service in a Company local exchange and a NE311 Service Provider call center is not located within the local exchange’s local calling area, then the NE311 Service Provider shall establish foreign exchange service or supply the Company with a toll free telephone number so that Company subscribers' NE311 Service calls do not incur toll charges.

4. The NE311 Service Provider is liable for and will indemnify, protect, defend and hold harmless the Company against all suits, actions, claims, demands and judgments, plus any expenses and counsel fees incurred by the Company on account thereof, whether suffered, made, instituted or asserted by the NE311 Service Provider or any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the NE 311 Service Provider or others, arising out of or resulting directly or indirectly from the NE311 Service.

5. The NE311 Service Provider must develop an appropriate method for responding to NE311 calls directed to it out of confusion or in error by Company subscribers. This includes calls from customers that reside within the Company local exchange but outside the legally designated jurisdiction of the NE311 Service Provider (i.e. exchange boundaries that cross county borders.)

6. The NE311 Service Provider must subscribe to termination facilities and lines in sufficient quantities to provide adequate service to the public, and enable the NE311 Service Provider to receive calls to the NE311 Service during normal business hours.

7. NE311 Service is provided on the condition that the NE311 Service Provider subscribes to termination facilities and lines in sufficient quantities to adequately handle calls to the NE311 Service without interfering with or impairing any services offered by the Company. There will be one path available for each line to which the NE311 Service Provider subscribes.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 39

FCC DESIGNATED N11 SERVICES

12.5 NON-EMERGENCY 311 SERVICE (Cont’d)

B. Obligations Of The Non-Emergency 311 Service Provider (Cont'd)

8. The NE311 Service Provider must comply with all present and future state and federal rules pertaining to abbreviated dialing codes, including any and all requirements to relinquish the 311 abbreviated dialing code in the event of a national assignment contrary to that made by the Missouri Public Service Commission.

9. The NE311 Service Provider is responsible for obtaining all necessary permissions, licenses, written consents, waivers and releases and all other rights from all persons whose work, statements or performances are used in connection with the 311 Service, and from all holders of copyrights, trademarks and patents used in connection with the said service.

10. The NE311 Service Provider must respond promptly to any and all complaints lodged with any regulatory authority against the NE311 Service. If requested by the Company, the NE311 Service Provider shall assist the Company in responding to complaints made to the Company concerning the NE311 Service.

11. The NE311 Service Provider shall not promote the NE311 Service with the use of an autodialer or broadcasting of tones that dial the NE311 abbreviated dialing code.

12. NE311 Service is only available to end users located in Company local exchanges. To establish NE311 calling to end users in non-Company local exchanges, the NE311 Service Provider must make appropriate arrangements with the companies serving those local exchanges, even where Company subscribers may make local calls to the non- Company local exchanges.

13. The NE311 Service Provider must work separately with competitive local exchange carriers operating and serving customers in the Company's local exchanges to ascertain whether NE311 abbreviated dialing will be available to their end users.

14. In the event that an end user mis-dials and reports an emergency by dialing 311, the NE311 Service Provider agrees to release, indemnify, defend, and save harmless the Company from claims, suits, actions, damages, costs, judgments, actions of every name and description arising out of or due to acts or omissions of the NE311 Service Provider, its agents and its employees while answering and dispatching 311 calls.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 40

FCC DESIGNATED N11 SERVICES

12.5 NON-EMERGENCY 311 SERVICE (Cont’d)

C. Obligations Of The Company

1. The Company will establish the NE311 Service within ninety days after receipt of the NE311 Service Provider’s completed application(s) for service or of the effective date of the tariff and/or local terms of service, whichever is later

2. When an NE311 Service call is placed by the calling party via interconnection with an interexchange carrier, the Company cannot guarantee the completion of said NE311 Service call, the quality of the call or any features that may otherwise be provided with NE311 Service.

3. The Company will route NE311 calls originating from end users on the Company’s local exchange network whether they purchase service directly from the Company or from another provider reselling Company service. Otherwise, the Company is not responsible for establishing NE311 Service for calls originating from other telecommunications providers.

4. The Company does not undertake to answer and forward NE311 Service calls but furnishes the use of its facilities to enable the NE311 Service Provider to respond to such calls at NE311 Service Provider established call centers.

5. The rates charged for NE311 Service do not contemplate the inspection or constant monitoring of facilities to discover errors, defects, and malfunctions in service, nor does the Company undertake such responsibility. The NE311 Service Provider shall make such determine operational tests as, in the judgment of the NE311 Service Provider, are required to whether the Company's facilities are functioning properly for its use. The NE311 Service Provider shall promptly notify the Company in the event the Company's facilities are not functioning properly.

6. NE311 Service is furnished subject to all operating failures and interruptions, including, but not limited to, equipment breakdowns, errors, defects, malfunctions and interruptions of service experienced in the regular telephone exchange system. The rates provided for this are subject to the limitations which appear in this section and in other applicable sections of this and other tariffs and/or local terms of service. The Company does not undertake to provide a higher service level of service reliability and quality than the telephone exchange service being provided in the exchange that NE311 Service is offered.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 41

FCC DESIGNATED N11 SERVICES

12.5 NON-EMERGENCY 311 SERVICE (Cont’d)

D. Liability

1. The liability of the Company for losses or damages of any kind arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission, or failure or defects in any facility furnished by the Company, occurring in the course of furnishing NE311 Service, or of the Company in failing to maintain proper standards of maintenance and operation or to exercise reasonable supervision, shall in no event exceed an amount equivalent to the proportionate charge to the NE311 Service Provider for the NE311 Service and local exchange services for the period of service during which such mistake, omission, interruption, delay, error or defect in transmission or defect or failure in facilities occurs. The Company has no liability for losses or damages caused by the negligence of the NE311 Service Provider.

2. The Company's entire liability to any person for interruption or failure of the NE311 Service shall be limited to the terms set forth in this section and other sections of this Local Terms of Service.

3. The Commission's local assignment and the NE311 Service Provider’s use of the 311 abbreviated dialing code is subject to preemption by the Federal Communications Commission. The Company shall not be liable to the NE311 Service Provider for any damages the NE311 Service Provider may incur that results from a national assignment of the 311 abbreviated dialing code.

4. The Company accepts no responsibility for obtaining subscriber record information from telephone end users.

5. The Company will make every effort to route NE311 calls to the appropriate NE311 Service Provider calling center, however, the Company will not be held responsible for routing mistakes or errors.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 42

FCC DESIGNATED N11 SERVICES

12.5 NON-EMERGENCY 311 SERVICE (Cont’d)

E. Other Terms And Conditions

1. Service The NE311 Service will not provide calling number information in real time to the NE311 Provider. If this type of information is required, the NE311 Service Provider must subscribe to compatible Caller ID service as described in Section 41 (ExpressTouch) of this Local Terms of Service. The Caller ID Service will only provide calling number information as described in Section 41 (ExpressTouch) of this Local Terms of Service.

2. The NE311 Service is provided solely for the benefit of the NE311 Service Provider. The provision of the NE311 Service by the Company shall not be interpreted, constructed or regarded, either expressly or implied, as being for the benefit of or creating any Company obligation toward any third person or legal entity other than the NE311 Service Provider.

3. A written notice will be sent to the NE311 Service Provider following oral notification when its NE311 Service unreasonably interferes with or impairs other services rendered to the public by the Company or by other subscribers of abbreviated dialing codes. If after notification the NE311 Service Provider makes no modification in method of operation or in the service arrangements that are deemed service-protective by the Company, or if the NE311 Service Provider is unwilling to accept the modifications, or if the NE311 Service Provider continues to cause service impairment, the Company reserves the right, at any time, without further notice, to institute protective measures, up to and including termination of service. In an emergency situation as defined by the Company, the Company reserves the right, at any time, without notice, to institute protective measures, up to and including termination of service.

F. Rates

1. The nonrecurring charges associated with the initial NE311 Service establishment are specified in Section 12.5.F.7 following. These are one-time charges which apply only when the NE311 Service Provider establishes or modifies NE311 Service.

2. The NE311 Service Provider shall pay a nonrecurring Central Office Charge for each Company host central office out of which NE311 Service is established.

a. Some Company local exchanges are served by more than one host central office. In order to establish NE311 Service in such an exchange, the NE311 Service Provider shall pay a Central Office Charge for each host central office in the Company local exchange.

b. Some host central offices serve more than one Company local exchange. If the NE311 Service Provider makes applications to establish NE311 Service in multiple Company local exchanges served by the same host central office, then only one Central Office Charge shall apply. However, the full Central Office Charge applies whether or not the NE311 Service Provider requests NE311 Service in all the Company local exchanges served by that host central office.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 43

FCC DESIGNATED N11 SERVICES

12.5 NON-EMERGENCY 311 SERVICE (Cont’d)

F. Rates (Cont’d)

3. An Exclusion Charge Applies in lieu of a Central Office Charge for the establishment of NE311 Service as follows:

a. When the NE311 Service Provider does not simultaneously establish NE311 Service in every Company local exchange served by a host central office, the NE311 Service Provider shall pay an Exclusion Charge per host central office if any local exchange(s) are excluded from the translation.

b. When a Company local exchange is once excluded, but the NE311 Service Provider later applies to establish NE311 Service in the Company local exchange, then an Exclusion Charge applies per host central office when a local exchange continues to be excluded from the translation.

c. When the NE311 Service Provider requests a different telephone number be translated to the 311 abbreviated dialing code in a participating Company local exchange than the telephone number translated to the 311 abbreviated dialing code in the host central office, then an Exclusion Charge applies per host central office.

4. A nonrecurring Number Change Charge applies when the NE311 Service Provider changes the telephone number into which the NE311 abbreviated dialing code is translated. The Number Change Charge shall be applied on a per telephone number, per host central office basis.

5. When translating the seven or ten digit number to the 311 abbreviated dialing code, applicable Service Connection Charges as specified in Section 29 of this Local Terms of Service will apply in addition to the rates listed below.

a. A business rate Record Order Change per order, as found in Section 29 of this Local Terms of Service.

6. The minimum service period for NE311 Service is one month.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 44

FCC DESIGNATED N11 SERVICES

12.5 NON-EMERGENCY 311 SERVICE (Cont’d)

F. Rates (Cont’d)

7. Rates

a. When translating the seven or ten digit number to the 311 abbreviated dialing code, applicable Service Connection Charges as specified in Section 29 of this Local Terms of Service will apply as follows, in addition to the rates listed below.

b. The minimum service period for NE311 Service is one month.

c. Rates

Nonrecurring Charge

(1) Central Office Charge (per host Central Office) $ 275.00

(2) Exclusion Charge (per host Central Office) 300.00

(3) Number Change Charge (per telephone number) 40.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 45

FCC DESIGNATED N11 SERVICES

12.6 511 SERVICE FOR TRAVEL INFORMATION SERVICE)

A. General

1. 511 Dialing Code ("511") is a three digit local dialing arrangement for telephone voice transmission access to all certified Travel Information Service entities as a toll free call. The Federal Communications Commission (FCC) assigned the 511 dialing code for nationwide access to Travel Information Services.

2. The three digit 511 abbreviated dialing code is assigned to the Approved Travel Information Service Provider (“511 Provider”) for use in providing community Travel Information services to the public by way of voice grade facilities.

3. 511 is available from Sprint Missouri, Inc. d/b/a Sprint within the Company's service area only. To provide access to 511 to end users in another company service area or to a Competitive Local Exchange Carrier (CLEC) end users within the local calling area, the 511 Provider must make appropriate arrangements with the other company or CLEC serving that territory. The 511 Provider should work separately with competing local providers to ascertain that its end user customers will be able to reach relay services provided by dialing 511.

4. All 511 abbreviated dialing code calls must be local in nature and will not result in any intraLATA toll, interLATA long distance or pay-per-call charges to Company subscribers. However, 511 Service calls may result in measured service charges where Company subscribers' service plans include such charges as part of local measured service or home exchange service calling plans.

5. The 511 Service is not available for the following classes of service: inmate service, 1+ and 0+ calling, 0- operator assisted calling and 101XXXX calling. 511 Service is otherwise available wherever local service is accessible.

6. 511 Service is offered subject to the availability of facilities.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 46

FCC DESIGNATED N11 SERVICES

12.6 511 SERVICE FOR TRAVEL INFORMATION SERVICES (Cont’d)

B. Obligations Of The Approved Travel Information Services Provider

1. The 511 Provider must submit a written application to the Company for 511 Service at the local exchange level. The 511 Provider may establish 511 Service in all or part of the Company's local exchanges. There may be only one 511 Provider per exchange.

2. The 511 Provider's written application to establish 511 Service in a Company local exchange must include the following:

a. The local, foreign exchange or toll free telephone number into which the Company should translate the dialed 511 abbreviated code. If the 511 Provider desires to change the telephone number into which the 511 abbreviated dialing code is translated, the 511 Provider must pay a Number Change Charge as found in Section 12.6.F.6. following.

b. A location description of the 511 Provider call center where 511 calls made from the Company local exchange will be routed.

c. For network sizing and protection, an estimate of annual call volumes and holding time for calls to the 511 Service.

d. An acknowledgment of the possibility that the Commission’s assignment of the 511 abbreviated dialing code may be recalled at any time.

3. Local Calling for Company Subscribers

a. The 511 Provider, in cooperation with the Company, will assure that all 511 Service calls are local and do not generate intraLATA toll, interLATA long distance or pay-per-call charges for Company subscribers.

b. When the 511 Provider applies for 511 Service in a Company local exchange, the 511 Provider must supply the Company with a seven or ten digit telephone number that terminates within the Company local exchange’s local calling area. The Company will translate the 511 digits into the telephone number provided by the 511 Provider.

c. When the 511 Provider applies for 511 Service in a Company local exchange and a 511 Provider call center is not located within the local exchange’s local calling area, the 511 Provider must establish foreign exchange service or supply the Company with a toll free telephone number so that Company subscribers' 511 Service calls do not incur toll charges.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 47

FCC DESIGNATED N11 SERVICES

12.6 511 SERVICE FOR TRAVEL INFORMATION SERVICES (Cont’d)

B. Obligations Of The Approved Travel Information Services Provider (Cont’d)

4. The 511 Provider is liable for and will indemnify, protect, defend and hold harmless the Company against all suits, actions, claims, demands and judgments, plus any expenses and counsel fees incurred by the Company on account thereof, whether suffered, made, instituted or asserted by the 511 Provider or any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the 511 Provider or others, arising out of or resulting directly or indirectly from the 511 Service.

5. The 511 Provider must develop an appropriate method for responding to 511 calls directed to it out of confusion or in error by Company subscribers.

6. The 511 Provider must subscribe to termination facilities and lines in sufficient quantities to provide adequate service to the public, and enable the 511 Provider to receive calls to the 511 Service during normal business hours.

7. The 511 Service is provided on the condition that the 511 Provider subscribes to termination facilities and lines in sufficient quantities to adequately handle calls to the 511 Service without interfering with or impairing any services offered by the Company. There will be one path available for each line to which the 511 Provider subscribes.

8. The 511 Provider must comply with all present and future state and federal rules pertaining to abbreviated dialing codes, including any and all requirements to relinquish the 511 abbreviated dialing code in the event of a national assignment contrary to that made by the Missouri Public Service Commission.

9. The 511 Provider is responsible for obtaining all necessary permissions, licenses, written consents, waivers and releases and all other rights from all persons whose work, statements or performances are used in connection with the 511 Service. The 511 Provider is also responsible for obtaining all necessary permissions, licenses, written consents, waivers and released and all other rights from all holders of copyrights, trademarks and patents used in connection with the said service.

10. The 511 Provider must respond promptly to all complaints lodged with any regulatory authority against the 511 Service. If requested by the Company, the 511 Provider must assist the Company in responding to complaints made to the Company concerning the 511 Service.

11. The 511 Provider shall not promote the 511 Service with the use of an autodialer or broadcasting of tones that dial the 511 abbreviated dialing code .

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 48

FCC DESIGNATED N11 SERVICES

12.6 511 SERVICE FOR TRAVEL INFORMATION SERVICES (Cont’d)

B. Obligations Of The Approved Travel Information Services Provider (Cont’d)

12. The 511 Service is available only to end users located in Company local exchanges. To establish 511 calling to end users in non-Company local exchanges, the 511 Provider must make appropriate arrangements with the companies serving those local exchanges, even where Company subscribers may make local calls to the non-Company local exchanges.

13. The 511 Provider must work separately with competitive local exchange carriers ("CLECs") operating and serving customers in the Company's local exchanges to ascertain whether 511 abbreviated dialing will be available to their end users.

C. Obligations Of The Company

1. The Company will establish the 511 Service within ninety days after receipt of the 511 Provider's completed application(s) for service or the effective date of this Local Terms of Service, whichever is later.

2. When a 511 Service call is placed by the calling party via interconnection with an interexchange carrier, the Company cannot guarantee the completion of said 511 Service call, the quality of the call or any features that may otherwise be provided with 511 Service.

3. The Company will route 511 calls originating from end users on the Company’s local exchange network whether they purchase service directly from the Company or from another provider reselling Company service. Otherwise, the Company is not responsible for establishing 511 Service for calls originating from other telecommunications providers.

4. The Company does not undertake to answer and forward 511 Service calls but furnishes the use of its facilities to enable the 511 Provider to respond to such calls at the 511 Provider established call centers.

5. The rates charged for 511 Service do not contemplate the inspection or constant monitoring of facilities to discover errors, defects, and malfunctions in service, nor does the Company undertake such responsibility. The 511 Provider must conduct such operational tests as, in the judgment of the 511 Provider, are required to determine whether the Company's facilities are functioning properly for its use. The 511 Provider must promptly notify the Company in the event the Company's facilities are not functioning properly.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 49

FCC DESIGNATED N11 SERVICES

12.6 511 SERVICE FOR TRAVEL INFORMATION SERVICES (Cont’d)

D. Liability

1. The liability of the Company for losses or damages of any kind arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission, or failure or defects in any facility furnished by the Company, occurring in the course of furnishing 511 Service, or of the Company in failing to maintain proper standards of maintenance and operation or to exercise reasonable supervision, shall in no event exceed an amount equivalent to the proportionate charge to the 511 Provider for the 511 Service and local exchange services for the period of service during which such mistake, omission, interruption, delay, error or defect in transmission or defect or failure in facilities occurs.

2. The Company is not liable for any losses or damages caused by the negligence of the 511 Provider.

3. The Company's entire liability to any person for interruption or failure of the 511 Service is limited to the terms set forth in this and other sections of this Local Terms of Service.

4. The Commission’s local assignment and the 511 Service Provider’s use of the 511 abbreviated dialing code is subject to preemption by the Federal Communications Commission. The Company shall not be liable to the 511 Service Provider for any damages the 511 Service Provider may incur that results from a national assignment of the 511 abbreviated dialing code.

5. The Company will make every effort to route 511 calls to the appropriate 511 Service Provider calling center, however, the Company will not be held responsible for routing mistakes or errors.

E. Other Terms And Conditions

1. The 511 Service will not provide calling number information in real time to the 511 Provider. If this type of information is required, the 511 Provider must subscribe to compatible Caller ID service as described in Section 41 (ExpressTouch) of this Local Terms of Service. The Caller ID service will only provide calling number information as described in Section 41 (ExpressTouch) of this Local Terms of Service.

2. The 511 Service is provided for the benefit of the 511 Provider. The provision of the 511 Service by the Company shall not be interpreted, constructed or regarded, either expressly or implied, as being for the benefit of or creating any Company obligation toward any third person or legal entity other than the 511 Provider.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 50

FCC DESIGNATED N11 SERVICES

12.6 511 SERVICE FOR TRAVEL INFORMATION SERVICES (Cont’d)

E. Other Terms And Conditions (Cont’d)

3. A written notice will be sent to the 511 Provider following oral notification when its 511 Service unreasonably interferes with or impairs other services rendered to the public by the Company or by other subscribers of abbreviated dialing codes. If after notification the 511 Provider makes no modification in method of operation or in the service arrangements that are deemed service-protective by the Company, or if the 511 Provider is unwilling to accept the modifications, or if the 511 Provider continues to cause service impairment, the Company reserves the right, at any time, without further notice, to institute protective measures, up to and including termination of service.

4. In an emergency situation as determined by the Company, the Company reserves the right, at any time, without notice, to institute protective measures, up to and including termination of service.

F. Rates And Charges

1. A Central Office Charge applies for each Company host central office out of which the 511 Provider orders 511 Service, as follows:

a. When a Company local exchange is served by more than one host central office, a Central Office Charge is applicable for each host central office in that local exchange.

b. If the 511 Provider establishes 511 Service in multiple Company local exchanges served by the same host central office, only one Central Office Charge applies. However, the full Central Office Charge applies whether or not the 511 Provider requests 511 Service in all the Company local exchanges served by that host central office.

2. An Exclusion Charge applies in the lieu of a Central Office Charge for the establishment of 511 Service as follows:

a. When the 511 Provider does not make simultaneous applications to establish 511 Service in every Company local exchange served by a host central office, the 511 Provider must pay an Exclusion Charge per host central office if any local exchange(s) are excluded from the translation.

b. When a Company local exchange is once excluded, but the 511 Provider later makes application to establish 511 Service in the Company local exchange, then an Exclusion Charge applies per host central office when a local exchange continues to be excluded from the translation.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 51

FCC DESIGNATED N11 SERVICES

12.6 511 SERVICE FOR TRAVEL INFORMATION SERVICES (Cont’d)

F. Rates And Charges (Cont’d)

2. An Exclusion Charge applies in lieu of a Central Office Charge for the establishment of 511 Service as follows: (Cont’d)

c. When the 511 Provider requests a different telephone number be translated to the 511 abbreviated dialing code in a participating Company local exchange than the telephone number translated to the 511 abbreviated dialing code in the host central office, than an Exclusion Charge applies per host central office.

3. A Number Change Charge applies when the 511 Provider established service or applies to change the telephone number into which the 511 abbreviated dialing code is translated. The Number Change Charge is applied on a per telephone number, per host central office basis.

4. When translating the seven or ten digit number to the 511 abbreviated dialing code, applicable Service Connection Charges as specified in Section 29 of this Local Terms of Service will apply as follows, in addition to the rates listed in Section 12.6.F.6 below.

a. A business rate Record Order Charge per order, as found in Section 29 of this Local Terms of Service.

5. The minimum service period for 511 Service is one month.

6. Rates: Nonrecurring Charge

Central Office Charge (per host Central Office) $ 275.00

Exclusion Charge (per host Central Office) 300.00

Number Change Charge (per telephone number) 40.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 52

FCC DESIGNATED N11 SERVICES

12.7 811 SERVICE FOR “ONE CALL” NOTIFICATION SYSTEMS

A. General

1. 811 Dialing Code ("811 Service") is a three digit local dialing arrangement for telephone voice transmission access to all certified ”One Call” notification systems entities as a toll free call. The Federal Communications Commission (FCC) assigned 811 dialing code for nationwide access to One Call Notification Systems.

2. The three digit 811 abbreviated dialing One Call Notification code is assigned to the Approved “811 Provider” for use in providing One Call notification services to the public by way of voice grade facilities.

3. 811 Service is available from Embarq Missouri, Inc (the Company) within the Company's service area only. To provide access to 811 to end users in another company service area or to a Competitive Local Exchange Carrier (CLEC) end users within the local calling area, the 811 Provider must make appropriate arrangements with the other company or CLEC serving that territory. The 811 Provider should work separately with competing local providers to ascertain that its end user customers will be able to reach one-call services provided by dialing 811.

4. All 811 abbreviated dialing code calls must be local in nature and will not result in any intraLATA toll, interLATA long distance or pay-per-call charges to Company subscribers. However, 811 Service calls may result in local measured service charges where Company subscribers' service plans include such charges.

5. The 811 Service is not available for the following classes of service: inmate service, 1+ and 0+ calling, 0- operator assisted calling and 101XXXX calling. 811 Service is otherwise available wherever local service is accessible.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 53

FCC DESIGNATED N11 SERVICES

12.7 811 SERVICE FOR “ONE CALL” NOTIFICATION SYSTEMS (Cont’d)

B. Obligations Of The Approved ”One Call” Notification Systems Provider

1. Local Calling for Company Subscribers

a. The 811 Provider, in cooperation with the Company will assure that all 811 Service calls are local and do not generate Local Extended Area Service (EAS), Metropolitan Calling Area Service, intraLATA toll, interLATA long distance or pay- per-call charges for Company subscribers.

b. When the 811 Provider applies for 811 Service from the Company, the 811 Provider must supply the Company with a toll free number. The Company will translate the 811 digits into the telephone number provided by the 811 Provider.

2. If requested by the Company, the 811 Provider must assist the Company in responding to complaints made to the Company concerning the 811 Service.

3. The 811 Provider must work separately with competitive local exchange carriers ("CLECs") operating and serving customers in the Company's exchanges to ascertain whether 811 abbreviated dialing will be available to their end users.

C. Obligations Of The Company

1. The Company will route 811 calls originating from end users on the Company’s local exchange network whether they purchase service directly from the Company or from another provider reselling company service. Otherwise, the Company is not responsible for establishing 811 Service for calls originating from other telecommunications providers.

2. The Company does not undertake to answer and forward 811 Service calls but furnishes the use of its facilities to enable the 811 Provider to respond to such calls at the 811 Provider established call centers

3. The rates charged for 811 Service do not contemplate the inspection or constant monitoring of facilities to discover errors, defects, and malfunctions in service, nor does the Company undertake such responsibility.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 54

FCC DESIGNATED N11 SERVICES

12.7 811 SERVICE FOR “ONE CALL” NOTIFICATION SYSTEMS (Cont’d)

D. Liability

1. The liability of the Company for losses or damages of any kind arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission, or failure or defects in any facility furnished by the Company, occurring in the course of furnishing 811 Service, or of the Company in failing to maintain proper standards of maintenance and operation or to exercise reasonable supervision, shall in no event exceed an amount equivalent to the proportionate charge to the 811 Provider for the 811 Service and local exchange services for the period of service during which such mistake, omission, interruption, delay, error or defect in transmission or defect or failure in facilities occurs.

2. The Company is not liable for any losses or damages caused by the negligence of the 811 Provider.

3. The Company's entire liability to any person for interruption or failure of the 811 Service is limited to the terms set forth in this and other sections of this Local Terms of Service.

4. The Company shall not be liable to the 811 Service Provider for any damages the 811 Service Provider may incur that results from any changes, modifications or rulings made by the Federal Communications Commission.

5. The Company will make every effort to route 811 calls to the appropriate 811 Service Provider calling center, however, the Company will not be held responsible for routing mistakes or errors.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 12 Original Page 55

FCC DESIGNATED N11 SERVICES

12.7 811 SERVICE FOR “ONE CALL” NOTIFICATION SYSTEMS (Cont’d)

E. Rates And Charges

1. A Central Office Charge applies for each Company host central office out of which the 811 Provider orders 811 Service, as follows:

a. When a Company exchange is served by more than one host central office, a Central Office Charge is applicable for each host central office in that exchange.

b. If the 811 Provider establishes 811 Service in multiple Company exchanges served by the same host central office, only one Central Office Charge applies.

2. A Number Change Charge applies when the 811 Provider established service or applies to change the telephone number into which the 811 abbreviated dialing code is translated. The Number Change Charge is applied on a per telephone number, per host central office basis.

3. When translating the seven or ten-digit number to the 811 abbreviated dialing code, applicable Service Connection Charges as specified in Section 29 of this Local Terms of Service will apply, in addition to the rates listed in Section 12.7.E.4.

4. Rates: Nonrecurring Charge

Central Office Charge (1) $275.00

Number Change Charge (per Telephone Number) 40.00

(1) This is applied at the host central office only, and covers all offices that are part of that host complex with a single translated number. If more than one translated number is desired, apply the charge as many times as there are numbers. Any given office must have one number translated to – this cost does not cover cases where the Local Agency wants two or more translated numbers. Such a case would require class marking or a database.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 13 Original Page 1

JOINT USER SERVICE*

13.1 GENERAL

Joint use of service permits a person, firm or corporation to share the use of telephone service provided to a business customer.

13.2 RATES

Joint use of Service is provided at a monthly rate of 50% of the business one party or Trunk rate computed to the next higher multiple of $0.25.

13.3 CONDITIONS

A. Joint use of service will be furnished with the approval of the Company only with business individual line, or PBX Trunk Service.

1. Residence Joint User Service is not provided. (See Additional Listings in Directory Section of the Local Terms of Service)

B. Joint use of service will not be furnished to a customer who is in a business of a secretarial nature, or of renting, or leasing space to transient or permanent tenants.

C. The joint user must be located on the premises and in the same office, or in the same suite of offices as the customer, or in an office adjacent to and directly accessible from the customer's office.

D. A joint user will be furnished one directory listing without charge.

E. Applications for joint use of service shall be made by the customer.

F. The customer will be responsible for all charges incurred by the joint user.

* Joint User Service is furnished to existing customers only. Once the service is discontinued, it will no longer be offered. COS service, described in section 47 of this Local Terms of Service, can be furnished to existing customers of Joint User Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 13 Original Page 2

JOINT USER SERVICE*

13.3 CONDITIONS (Cont’d)

G. Extension stations, additional listings and supplemental services may be furnished to the joint user at the request of the customer and at regular rates.

H. After the listing for the joint user has been included in the directory, joint use of service may not be discontinued during the life of the directory, except under the following conditions:

1. The customer's service is discontinued.

2. The joint user moves from the premise where the customer's service is located.

3. The joint user established his own primary service on the same premise.

* Joint User Service is furnished to existing customers only. Once the service is discontinued, it will no longer be offered COS service, described in section 47 of this Local Terms of Service, can be furnished to existing customers of Joint User Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 14 Original Page 1

KEY TELEPHONE SYSTEMS

14.1 GENERAL

A. A key telephone system is an arrangement of equipment in combination with telephone sets and associated keys, to connect the associated telephone to any one of a limited number of exchange, PBX, intercommunicating or private lines.

B. All commercial power, power wiring and power outlets required for the operation of a key telephone system shall be furnished and maintained by the customer.

14.2. RATES

A. Key Telephone Systems

1. Central office trunks are provided for key systems designated as K-76A, K-36A Electronic and Communicator Series and for all other key and PBX systems except as specified in paragraph 2. following. The rates for central office trunks are located in Section 15 ( Local Exchange Service) of this Local Terms of Service. Rotary Hunt service rates found in Section 17 may also be applicable.

2. Business or Residence individual line rates specified in the "Local Exchange Service" section shall apply for central office lines terminating into key systems designated as an Econolight or Econopak key system. Rotary Hunt service found in Section 17 may be applicable.

3. When PBX or other such lines are terminated in a key system the station line rate for the related system shall apply.

4. The minimum service period for key system equipment and service is 30 days.

14.3 CHANGE AND MOVE CHARGES

When changing or moving key telephone equipment or systems at the customer's request, the respective installation charges specified in this Local Terms of Service shall apply.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 15 8th Revised Page 1

LOCAL EXCHANGE SERVICE

15.1 STATEWIDE SCHEDULE OF RATES FOR FLAT RATE SERVICE BY EXCHANGE AND CLASSIFICATION OF SERVICE

The rates specified herein entitle subscribers in a given exchange to unlimited, flat-rate calling within their exchange, and to and from EAS exchanges where applicable. See Section 15.2 for a list of Extended Area Service exchanges. Rates for Payphone Line Service are specified in Section 28 of this Local Terms of Service. See Section 15.4.B for Local Measured Service rates.

RESIDENCE Individual EXCHANGE Line Trunk (1-PTY) Appleton City, Blackburn, Blairstown, Brazito, Butler, Calhoun, California, Camden Point, Centertown, Centerview, Chilhowee, Clarksburg, Clinton, Coal, Cole Camp, Craig, Dearborn, Deepwater, Edgerton, Eugene, Fairfax, Ferrelview, Ft. Leonard Wood, Green Ridge, Hardin, Harrisonville, Henrietta, Holden, Holt, Hopkins(1), Houstonia, Iona, Kearney, King City, Kingsville, Lake Lotawana, $27.50 (I) $37.00 Lebanon, Leeton, Lexington, Lincoln, Lone Jack, Malta Bend, Missouri City, Montrose, Mound City, New Bloomfield, Newburg, Norborne, Odessa, Orrick, Otterville, Pickering, Platte City, Pleasant Hill, Richland, Russellville, St. Robert, St. Thomas, Smithton, Strasburg, Sweet Springs, Syracuse, Taos, Tarkio, Tipton, Urich, Warsaw, Waverly, Waynesville, Wellington, Weston, Windsor Buckner, Maryville, Oak Grove 27.50 (I) 37.00 Jefferson City(2), Rolla, Salem, Warrensburg 27.50 (I) 34.00 (I)

BUSINESS Individual EXCHANGE Line Trunk (1-PTY) Blackburn, Blairstown, Brazito, Calhoun, Camden Point, Centertown, Chilhowee, Clarksburg, Coal, Craig, Dearborn, Deepwater, Edgerton, Fairfax, Hardin, Holt, Hopkins(1), Houstonia, Ionia, Jefferson City(2), $37.00 (I) $37.00 Kingsville, Malta Bend, Mound City, Orrick, Otterville, Rolla, St. Thomas, Smithton, Strasburg, Syracuse, Taos Appleton City, Buckner, Butler, California, Centerview, Clinton, Cole Camp, Eugene, Ferrelview, Ft. Leonard Wood, Green Ridge, Harrisonville, Henrietta, Holden, Kearney, King City, Lake Lotawana, Lebanon, Leeton, Lexington, Lincoln, Lone Jack, Maryville, Missouri City, Montrose, New Bloomfield, Newburg, Norborne, Oak 37.00(I) 37.00 Grove, Odessa, Pickering, Platte City, Pleasant Hill, Richland, Russellville, St. Robert, Salem, Sweet Springs, Tarkio, Tipton, Urich, Warrensburg, Warsaw, Waverly, Waynesville, Wellington, Weston, Windsor

(1) Includes North Hopkins, Iowa (2) Includes Holt Summit

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-23-2015 Section 15 3rd Revised Page 2

LOCAL EXCHANGE SERVICE

15.1 STATEWIDE SCHEDULE OF RATES FOR FLAT RATE SERVICE BY EXCHANGE AND CLASSIFICATION OF SERVICE (Cont’d)

THIS PAGE IS RESERVED FOR FUTURE USE. Rates previously appearing on this page may be found on Page 1 of this Section.

MO 15-25 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-23-2015 Section 15 2nd Revised Page 3

LOCAL EXCHANGE SERVICE

15.1 STATEWIDE SCHEDULE OF RATES FOR FLAT RATE SERVICE BY EXCHANGE AND CLASSIFICATION OF SERVICE (Cont’d)

THIS PAGE IS RESERVED FOR FUTURE USE. Rates previously appearing on this page may be found on Page 1 of this Section.

MO 15-25 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 15 Original Page 4

LOCAL EXCHANGE SERVICE

15.2. EXTENDED AREA SERVICE

An arrangement whereby customers in one exchange can call customers in another exchange at the Local Exchange Service Rate.

Extended Area Service is provided between the following exchanges.

FROM TO

Brazito Centertown, Eugene, Jefferson City, New Bloomfield, Russellville, St. Thomas, and Taos

Centertown (same as Brazito)

Centerview Warrensburg

Clinton Coal

Coal Clinton

Cole Camp Ionia

Eugene (same as Brazito)

Ferrelview Kansas City Metro Area (SWB), Platte City, Smithville (SWB)

Fort Leonard Wood St. Robert, Waynesville

Holden Kingsville

Ionia Cole Camp

Jefferson City (same as Brazito)

Kingsville Holden

Lake Lotawana Lee's Summit (SWB), Blue Springs (SWB)

Maryville Pickering

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 15 Original Page 5

LOCAL EXCHANGE SERVICE

15.2 EXTENDED AREA SERVICE (Cont’d)

Extended Area Service is provided between the following exchanges.

FROM TO

New Bloomfield (same as Brazito)

Norborne Stet (Green Hills Telephone)

Pickering Maryville

Platte City Ferrelview

Russellville (same as Brazito)

St. Robert Ft. Leonard Wood, Waynesville

St. Thomas (same as Brazito)

Taos (same as Brazito)

Warrensburg Centerview

Waynesville Ft. Leonard Wood, St. Robert

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2016 Section 15 2nd Revised Page 6

LOCAL EXCHANGE SERVICE

15.3 TERM DISCOUNT PLAN (TDP)

A. General

1. A Term Discount Plan (TDP) provides business customers, who have five (5) or more lines/trunks at the same location and billed under a single bill or who have five (5) or more lines/trunks at different locations and billed under a single bill, with discounted rates for flat rated Business Individual Lines and Trunks. Fewer than five (5) lines/trunks billing under a single bill are not eligible for the TDP rates, regardless of whether the customer in total subscribes to five (5) or more lines/trunks. The discount on Local Exchange Service Rate Component does not apply for the EAS Rate Component.

2. Business Individual Lines and Trunks may be ordered under a TDP for fixed periods of two (2) years and three (3) years.

3. The customer must specify the length of the initial service period at the time the service is ordered.

4. At the end of the TDP commitment period the customer may subscribe to a new TDP at discounts on the prevailing rates as set forth in 15.3 following. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the minimum commitment period with no penalty or obligation to continue the service.

5. Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If a Company initiated rate increase causes the services under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.

6. The customer can extend TDP commitment periods at any time during the term of the plan, up to a maximum of three years. The number of remaining months in the original term plan will apply toward the new term plan selected.

MO 15-24

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 15 Original Page 7

LOCAL EXCHANGE SERVICE

15.3 TERM DISCOUNT PLAN (TDP) (Cont’d)

B. Termination Liability Charges

1. If a business customer under a Term Discount Plan (TDP) disconnects any portion of the Business Individual Lines and Trunks TDP service prior to the expiration of the TDP, then a Termination Liability Charge will apply to those services that are disconnected. The Termination Liability Charge will be a one-time charge equal to the sum of 50% of the payments for the remainder of the TDP. Should a customer drop below the line/trunk minimum requirement, the customer will no longer qualify for the TDP, and the remaining lines/trunks will default to the standard month-to-month rates effective with the disconnect date.

C. Discounts Two Years Three Years 1. Business Individual Line (flat rated) 10% 15%

2. Business Trunk (flat rated) 10% 15%

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 15 8th Revised Page 8

LOCAL EXCHANGE SERVICE

15.4 LOCAL MEASURED SERVICE (LMS) (1)

A. Application And Regulations

1. Residence Customers will have under this Local Terms of Service offering the option of subscribing to Local Measured Service which provides for measured calling to all points within the existing non-toll calling area.

2. Residence individual line customers will have the option of maintaining their current telephone service or changing to local measured service.

3. Reserved for future use.

4. All customer lines equipped for outward calling at a given location must be arranged for local measured service.

5. Local usage charges will not apply to calls to the Company Business Office or Repair Service, Long Distance Carrier Access Trunks or for Emergency Service as found in the local exchange telephone directory.

6. Local measured service will not be provided for Foreign Exchange Service.

7. Local Measured Service access line charges are billed one month in advance with usage charges billed under the bulk bill plan one month in arrears. Optional detail billing is available at an additional charge as specified under 15.4.B.3.c. of this Local Terms of Service.

8. Local Measured Service is offered in exchanges where it is technologically and economically feasible.

B. Rates and Charges

1. Residence Rates

Individual Line Local Measured Service (1) Monthly Rate All Exchanges $27.50 (I)

(1) Local Measured Service is not available to business customers as of February 1, 2016 and is grandfathered for residence customers, limited to lines currently in service.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 15 4th Revised Page 9

LOCAL EXCHANGE SERVICE

15.4 LOCAL MEASURED SERVICE (LMS) (1) (Cont’d)

B. Rates And Charges

1. Business and Residence Rates

THIS PAGE IS RESERVED FOR FUTURE USE Rates previously appearing on this page may be found on Page 8 of this Section.

(1) Local Measured Service is not available to business customers as of February 1, 2016 and is grandfathered for residence customers, limited to lines currently in service.

MO 16-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 15 3rd Revised Page 10

LOCAL EXCHANGE SERVICE

15.4 LOCAL MEASURED SERVICE (LMS) (1)

B. Rates And Charges

1. Business and Residence Rates (Cont’d)

THIS PAGE IS RESERVED FOR FUTURE USE Rates previously appearing on this page may be found on Page 8 of this Section.

(1) Local Measured Service is not available to business customers as of February 1, 2016 and is grandfathered for residence customers, limited to lines currently in service.

MO 16-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-14-2016 Section 15 3rd Revised Page 11

LOCAL EXCHANGE SERVICE

15.4 LOCAL MEASURED SERVICE (LMS) (1)

B. Rates And Charges

1. Business and Residence Rates (Cont’d)

THIS PAGE IS RESERVED FOR FUTURE USE. Rates previously appearing on this page may be found on Page 8 of this Section.

(1) Local Measured Service is not available to business customers as of February 1, 2016 and is grandfathered for residence customers, limited to lines currently in service.

MO 16-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-17-2017 Section 15 2nd Revised Page 12

LOCAL EXCHANGE SERVICE

15.4 LOCAL MEASURED SERVICE (LMS) (1) (Cont’d)

B. Rates And Charges (Cont’d)

2. Usage charges which consider frequency, duration, and time-of-day are in addition to the basic access line charge.

3. Rates for calls within the existing non-toll calling area.

a. Distance 1st MOU Add'l MOU

Exchange $0.00 (R) $0.00 (R) 1+ miles 0.00 (R) 0.00 (R)

b. Time of Day Discounts

For calls placed in the below listed time periods, discounted charges will apply as described: PERCENT TIME DISCOUNT Evening (5 p.m. - 11 p.m.) 20% Night (11 p.m. - 8 a.m.) 35% Weekend (8 a.m. Sat. - 5 p.m. Sun.) 35%

c. Additional charges

The following charges are in addition to the basic usage charge.

Detail billing showing all calls placed from customer, per call (optional) $.03

(1) Local Measured Service is not available to business customers as of February 1, 2016 and is grandfathered for residence customers, limited to lines currently in service.

MO 17-04

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-07-2014 Section 15 1st Revised Page 13 Cancels Original Page 13

LOCAL EXCHANGE SERVICE

15.5 COMPETITIVE EXCHANGES

The following exchanges are classified as competitive:

A. Residence

Appleton City (9) Eugene (9) Lexington (9) Russellville (9) Blackburn (9) Fairfax (9) Lincoln (9) St. Robert (6) Blairstown (9) Ferrelview (2) Lone Jack (8) St. Thomas (9) Brazito (9) Ft. Leonard Wood (6) Malta Bend (9) Salem (7) Buckner (4) Green Ridge (9) Maryville (9) Smithton (9) Butler (9) Hardin (9) Missouri City (9) Strasburg (9) Calhoun (9) Harrisonville (9) Montrose (9) Sweet Springs (9) California (9) Henrietta (9) Mound City (9) Syracuse (9) Camden Point (9) Holden (9) New Bloomfield (9) Taos (9) Centertown (9) Holt (9) Newburg (9) Tarkio (9) Centerview (9) Hopkins* (9) Norborne (1) Tipton (9) Chilhowee (9) Houstonia (9) Oak Grove (4) Urich (9) Clarksburg (9) Ionia (9) Odessa (4) Warrensburg (9) Clinton (9) Jefferson City# (3) Orrick (9) Warsaw (9) (T) Coal (9) Kearney (1) Otterville (9) Waverly (9) Cole Camp (9) King City (9) Pickering (9) Waynesville (6) Craig (9) Kingsville (9) Platte City (2) Wellington (9) Dearborn (9) Lake Lotawana (4) Pleasant Hill (4) Weston (2) Deepwater (9) Lebanon (5) Richland (9) Windsor (9) Edgerton (9) Leeton (9) Rolla (1)

All services in competitive exchanges are eligible for exchange-specific pricing. When exchange- specific rates do apply, those competitive exchanges with rates that differ from those of noncompetitive exchanges will be listed for that given service. It is therefore possible for the competitive exchange listings to vary by service.

(1) Competitive Service Classification pursuant to MO PSC Order of December 4, 2003, in Case No. IO-2003-0281. (2) Competitive Service Classification pursuant to Case No. IO-2006-0092, effective August 28, 2005. (3) Competitive Service Classification pursuant to Case No. TO-2006-0375, effective May 1, 2006. (4) Competitive Service Classification pursuant to Case No. IO-2006-0551, effective July 31, 2006. (5) Competitive Service Classification pursuant to Case No. TO-2008-0028, effective August 30, 2007. (6) Competitive Service Classification pursuant to Case No. TO-2008-0147, effective December 6, 2007. (7) Competitive Service Classification pursuant to Case No. TO-2008-0380, effective July 3, 2008. (8) Competitive Service Classification pursuant to Case No. TO-2009-0061, effective October 28, 2008. (9) Competitive Service Classification pursuant to Case No. TO-2009-0061, effective November 28, 2008. * Includes North Hopkins, Iowa # Includes Holt Summit (T)

MO 14-13 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-07-2014 Section 15 1st Revised Page 14 Cancels Original Page 14

LOCAL EXCHANGE SERVICE

15.5 COMPETITIVE EXCHANGES (Cont’d)

The following exchanges are classified as competitive:

B. Business

Appleton City (7) Eugene (7) Lexington (7) Russellville (7) Blackburn (8) Fairfax (8) Lincoln (7) St. Robert (2) Blairstown (8) Ferrelview (2) Lone Jack (7) St. Thomas (8) Brazito (8) Ft. Leonard Wood (7) Malta Bend (8) Salem (6) Buckner (6) Green Ridge (7) Maryville (7) Smithton (8) Butler (7) Hardin (8) Missouri City (7) Strasburg (8) Calhoun (8) Harrisonville (7) Montrose (7) Sweet Springs (7) California (7) Henrietta (7) Mound City (8) Syracuse (8) Camden Point (8) Holden (7) New Bloomfield (7) Taos (8) Centertown (8) Holt (8) Newburg (7) Tarkio (7) Centerview (7) Hopkins* (8) Norborne (1) Tipton (7) Chilhowee (8) Houstonia (8) Oak Grove (6) Urich (7) Clarksburg (8) Ionia (8) Odessa (6) Warrensburg (5) Clinton (7) Jefferson City# (3) Orrick (8) Warsaw (7) (T) Coal (8) Kearney (1) Otterville (8) Waverly (7) Cole Camp (7) King City (7) Pickering (7) Waynesville (2) Craig (8) Kingsville (8) Platte City (2) Wellington (7) Dearborn (8) Lake Lotawana (7) Pleasant Hill (6) Weston (7) Deepwater (8) Lebanon (4) Richland (7) Windsor (7) Edgerton (8) Leeton (7) Rolla (1)

(1) Competitive Service Classification pursuant to MO PSC Order of December 4, 2003, in Case No. IO-2003-0281. (2) Competitive Service Classification pursuant to Case No. IO-2006-0092, effective August 28, 2005. (3) Competitive Service Classification pursuant to Case No. TO-2006-0375, effective May 1, 2006. (4) Competitive Service Classification pursuant to Case No. TO-2007-0301, effective March 10, 2007. (5) Competitive Service Classification pursuant to Case No. TO-2008-0147, effective December 6, 2007. (6) Competitive Service Classification pursuant to Case No. TO-2008-0380, effective July 3, 2008. (7) Competitive Service Classification pursuant to Case No. TO-2009-0061, effective October 28, 2008. (8) Competitive Service Classification pursuant to Case No. TO-2009-0061, effective November 28, 2008. * Includes North Hopkins, Iowa # Includes Holt Summit (T)

MO 14-13 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2020 Section 15 3rd Revised Page 15

LOCAL EXCHANGE SERVICE

15.6 LIFELINE ASSISTANCE PROGRAMS

A. Federal Lifeline Program

See CENTURYLINK® LOCAL TERMS OF SERVICE: LIFELINE ASSISTANCE PROGRAMS, Section A, for the purpose of administering the Federal Lifeline Program.

B. State Lifeline Programs

Embarq Missouri, Inc. d/b/a CenturyLink concurs in the terms, conditions and rates (N) found in Section 4.7.B of CenturyTel of Missouri, LLC d/b/a CenturyLink Local Terms of Service for the purpose of administering the Missouri State Lifeline Program (Low-Income Program) and the Missouri Disabled Program. (N)

C. Tribal Lifeline Program- Not Applicable (M)

D. Link-Up Program

See CENTURYLINK® LOCAL TERMS OF SERVICE: LIFELINE ASSISTANCE PROGRAMS, Section D, for the purpose of administering the Link-Up Program. (M)

(D)

(M) Material moved from Page 16 of this Section.

MO2020-01 EQ

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2020 Section 15 1st Revised Page 15.1

LOCAL EXCHANGE SERVICE

15.6 LIFELINE ASSISTANCE PROGRAMS

(D)

MO2020-01 EQ

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-21-2017 Section 15 3rd Revised Page 16

LOCAL EXCHANGE SERVICE

15.6 LIFELINE ASSISTANCE PROGRAMS (Cont’d)

(D)

(M)

(M) Material moved to Page 15 of this Section.

MO2020-01 EQ

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-02-2016 Section 15 1st Revised Page 17

LOCAL EXCHANGE SERVICE

15.7 RESERVED (M)

15.8 MISSOURI UNIVERSAL SERVICE FUND

Beginning May 1, 2005, the Telephone Company will assess a surcharge to support low income/disabled universal services in Missouri. This surcharge, equal to the Missouri Universal Service Fund (USF) percentage assessment ordered by the commission, will be a percentage of the regulated customer’s retail revenues that meet the definition of net jurisdictional revenues at 4 CSR 240-31.010(12). The surcharge will appear as a separate line item detailed as “Missouri Universal Service Fund”. The surcharge will not be assessed on Lifeline, coin, wireless or resold accounts, or on unregulated services including, but not limited to, maintenance and inside wiring charges.

(M) Material moved to 15.6.B.

MO 16-10

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-23-2015 Section 15 1st Revised Page 18 Deletes Pages 19 through 24

LOCAL EXCHANGE SERVICE

15.9 CENTURYLINK LINE VOLUME PLAN (CLVP)

A. Terms and Conditions

See LOCAL TERMS OF SERVICE: CENTURYLINK LINE VOLUME PLAN (“CLVP”) for the description, terms and conditions for CLVP. Termination liability charges and/or shortfall charges apply as specified therein, if all or a portion of the services under CLVP are terminated prior to the expiration of the initial commitment period or if Customer’s account falls below the minimum line requirements.

B. Rates

1. Flat Rate Business Service, per Individual Line, Key Line, and/or Key Trunk, per month (1)

Number of Lines Three - Five Two Year (Tier)/Minimum Year Term Line Terms Requirement 10 - 49 $22.99 $21.99 50 - 499 21.99 20.99 500 - 999 20.99 19.99 1000 - 3000 19.99 18.99

2. Optional Services LVP Feature Package, per line/ trunk, per month

Number of Lines Three - Five Two Year (Tier)/Minimum Year Term Line Terms Requirement 10 - 49 $8.00 $6.00 50 - 499 8.00 6.00 500 - 999 8.00 6.00 1000 - 3000 8.00 6.00

(1) Touch calling service, Trunk Hunting and Extended Area Service, where applicable, are included in these rates.

MO 15-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-31-2017 Section 15 2nd Revised Page 19

LOCAL EXCHANGE SERVICE

15.10 FACILITY RELOCATION COST RECOVERY FEE

Effective May 31, 2017, terms, conditions and rates for this fee are located at LOCAL TERMS OF SERVICE FOR FACILITY RELOCATION COST RECOVERY FEE.

MO 17-05 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 16 1st Revised Page 1

MILEAGE 16.1 ZONE MILEAGE

For circuits not connected with local exchange service, see the "Private Lines and Equipment" section of the Local Terms of Service.

16.2 EXTENSION AND TIE LINE MILEAGE

A. General

1. Where the line is routed through central office, mileage is computed on the airline distance between each terminal and its central office of connection.

2. For rules and regulations covering Tie Lines and Extension Lines, refer to "Private Branch Exchange Service” and “Extension Service” in Section 17 of this Local Terms of Service.

B. Rates Monthly Nonrecurring Rate Charge

1. Between points on continuous property (1)

(a) Extension lines (MAXCT) and Tie Lines (MBBAJ) Per one-tenth mile or fraction thereof (airline measurement) $1.25 SCC

Minimum charge 3.50 SCC

(1) Effective November 1, 2013, new installations of on-premises extensions will be provided as a one-time charge based on time and materials charges. Existing units of record as of November 1, 2013 will continue to be provided and maintained by the Company at the rates and charges listed above.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 16 Original Page 2

MILEAGE

16.2 EXTENSION AND TIE LINE MILEAGE (Cont’d)

B. Rates (Cont’d)

2. Between points not on continuous property.

Monthly Rate

a. Extension Lines (MAXPG) including Burglar Alarm (MBCAG BA), Control (MBCAG CL), Data (MBCBG), Fire Alarm (MBCAG FA), Metering (MBCAG ML), Minimum (MBBAG), Telephone Answering Service (MBBAG TAS), Mobile Radio (MBBBG), and Music (MBFCG) Loops, First one-quarter mile or fraction thereof (airline measurement) $6.00

b. Extension Lines (MAXPL) including Burglar Alarm (MBCAL BA), Control (MBCAL CL), Data (MBCBL), Fire Alarm (MBCAL FA), Metering (MBCAL ML), Telephone Answering Service (MBBAL TAS), Mobile Radio (MBBBL), and Music (MBFCL) Loops, Each additional one-quarter mile or fraction thereof (airline measurement) $3.50

c. Tie Lines, including two points of termination, first one-quarter mile or fraction thereof (airline measurement) (MBBAH) $6.00

Each additional one-quarter mile or fraction thereof (airline measurement) $3.50

d. Service connection charges are applicable at the time service is initiated or when a move of facilities is requested.

Note: When the number of extensions and/or tie lines is such that cable facilities are required, such cable facilities may be provided for the customer's use and not as a part of the Telephone Company's general distributing plant at charges based upon cost in lieu of above charges where to do so will result in lower charges to the customer.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 17 3rd Revised Page 1

MISCELLANEOUS EQUIPMENT AND SERVICE

17.1 RESERVED (M)

(M)

17.2 SPECIAL TOLL BILLING PLAN

Special Billing Codes, provided by the Telephone Company, may be used by customers to allocate long distance messages to specific stations, departments or accounts.

Monthly Rate Nonrecurring Charge

149 Codes, each (ASBSTCC) $0.45 SCC

50 and above, in groups of 50 codes $20.00 SCC (ASBFFTY)

17.3 RETURNED CHECK CHARGE

A Returned Check Charge is applied to checks returned by the bank for insufficient funds, unable to locate account, account closed, balance held, drawn against uncollected funds, two signatures required, account garnisheed, endorsement incorrect, or payment stopped. A Returned Check Charge will not apply to checks returned by the bank when they are returned because of a Telephone Company error.

Service charge, per check returned $30.00

This charge shall be in addition to any other charges found in this or any other section of this Local Terms of Service.

(M) Material moved to Pages 24 and 25 of Section 7.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 2

MISCELLANEOUS EQUIPMENT AND SERVICE

17.4 SUBSCRIBER TRANSFER SERVICE

Monthly Installation Rate Charge

To transfer calls from one straight line $6.50 Per SCC Section service to another. (AAASBTR)

17.5 TOLL RESTRICTION (1)

A. General

Toll Restriction service provides a means of restricting access to the Long Distance Message Telecommunications Network by direct dial or operator handled.

The service may be provided to individual line customers in exchanges equipped to program the service without alteration of the central office equipment. Toll Restrictions may be provided on access lines in connection with PBX or Centrex services.

1+710 Government Emergency Telecommunications Service Calls will not be blocked in the central office and will be completed.

Lifeline subscribers may receive toll restriction services without paying a monthly or nonrecurring charge.

Restriction of access to operator services prevents the customer from dialing an operator for all purposes including emergencies, assistance and the placing of toll calls. The customer indemnifies and saves harmless the Telephone Company from any and all claims, losses or damages caused by restriction of access to operator services.

B. Rates and Charges

These rates and charges are in addition to the established monthly and non-recurring charges applicable to services or equipment associated with Toll Restriction service.

Monthly Nonrecurring Rate Charge

Toll Restriction $4.00 Per SCC Section (Service Order Charge Applies)

(1) Toll Restriction is limited to existing customers at existing locations as of May 1, 2009.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 3

MISCELLANEOUS EQUIPMENT AND SERVICE

17.6 BILLED NUMBER SCREENING

A. General

Billed Number Screening is a service which through operator screening prevents the receipt of incoming collect and/or third number billed calls from being billed to the customer. The customer’s telephone number is included in the data base that is made available to companies which provide validation services. Inclusion in the data base indicates these calls will not be allowed for billing to the customer’s line. The customer benefits from Billed Number Screening as the service eliminates nuisance third party calls and blocks the receipt of collect calls.

Operator screening of incoming collect, international collect and third number billed calls is limited to Local Exchange Companies or Carriers which access the validation data base and cannot be guaranteed. Therefore, charges for any such calls received from a Local Exchange Company or Carrier not accessing the validation data base will be the responsibility of the customer.

Billed Number Screening is available to all classes of service which utilize the public switched network for long distance calling. The monthly recurring rate is not applicable for Payphone Line Service.

B. Rates and Charges

A Service Order Charge as specified in Section 29 of this Local Terms of Service is applicable per main billing number when this service is installed or changed subsequent to the service with which it is associated or for any change in options. The Service Order Charge is not applicable for termination of the service.

Billed Number Screening Monthly Rate (1) Incoming Collect Calls Only $2.50 (2) Third Number Billed Calls Only $2.50 (3) Incoming Collect and Third Number Billed Calls $2.50

17.7 PRIVATE LINE SIGNALING UNIT Monthly Rate Private Line Signaling Unit (DBMAAAA) $5.15 (Automatic ring-down common equipment in central office)

Connecting Channel(s) - same as for Tie Line Mileage - see "Mileage" Section.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 17 2nd Revised Page 4

MISCELLANEOUS EQUIPMENT AND SERVICE

17.8 SELECTIVE CLASS OF CALL SCREENING (2)

A. General

Selective Class of Call Screening enables a customer, by means of Telephone Company operator identification, to restrict outgoing toll calls from station users to only those calls which are charged to the called telephone, a third number or a calling card account.

All local calls and calls to Telephone Company numbers such as repair service, Directory Assistance service, and public emergency service numbers, such as 911, will be permitted.

This service may be provided to hospitals, hotel/motels, college and university dormitories and other businesses and institutions where facilities permit. Selective Class of Call Screening provided on access lines in connection with Payphone Line Service is specified in Section 28.1 of this Local Terms of Service.

B. Rates

These rates and charges are in addition to the established monthly and non-recurring charges applicable to services or equipment associated with Selective Class of Call Screening.

Monthly Nonrecurring Rate Charge

Selective Class of Call $2.55 Per SCC Section Screening Per Access Line

17.9. ROTARY HUNT SERVICE

A. General

Rotary Hunt Service provides access to two or more Business or Residence lines or trunks of a customer when the primary listed telephone number is dialed.

Monthly Rates Business Residence (1)

Per line or trunk $0.00(R) $2.00

(1) Rotary Hunt Service is limited to existing residence customers at existing locations as of February 1, 2009. (2) Selective Class of Call Screening is limited to existing customers at existing locations as of May 1, 2009.

MO 19-05(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 17 1st Revised Page 5

MISCELLANEOUS EQUIPMENT AND SERVICE

17.10 DATA BRIDGING SERVICE

A. General

A data bridge is a device used in the central office to provide multipoint service. Bridging charges apply per channel in offices where three or more channels are bridged.

Standard bridging will be 2 wire or 4 wire for two-way communication between all points unless the customer specifies another fixed bridging arrangement.

B. Rates Monthly Nonrecurring Rate Charge

Per channel $8.53 $79.75

C. Conditions

Mileage charges from Section 16 of this Local Terms of Service may apply in addition to data bridging charges.

For interexchange facilities, refer to the Private Line section.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 6

MISCELLANEOUS EQUIPMENT AND SERVICE

17.11 PRIVATE BRANCH EXCHANGE SERVICE

A. The following trunk rates shall apply in addition to rates specified in this tariff, local terms of service, or special contract, for PBX/PABX Systems.

Monthly Rate

1. Central Office Trunks See Local Exchange Service Rate Group Section

2. Toll Trunks* (one-way $39.35 outgoing hotel/motel or hospital)

B. Special Trunk Terminations

In addition to rates set forth above, the following rates apply to Special Trunk Terminations provided to PBX customers.

Monthly Rate

1. Special Trunk Termination Small PBX $10.15

2. Special Trunk Termination Large PBX, Centrex $27.05 (Furnished under Special Contract)

3. Private Line Access Terminal $27.05 Large PBX, Centrex (Furnished under Special Contract) (PCBATT1)

Large PBX consists of 300 to 900 main stations.

* Offered in United Telephone Company Toll Center Exchanges only.

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 7

MISCELLANEOUS EQUIPMENT AND SERVICE

17.11 PRIVATE BRANCH EXCHANGE SERVICE (Cont'd)

C. Direct Inward Dialing Service (Cont'd)

1. Regulations

a. Direct Inward Dialing (DID) is available only in those central offices that are equipped for such service and is furnished for use with PABX systems equipped for DID.

b. As outlined in Section 8 of this Local Terms of Service, construction charges may apply where equipment or facilities required to provide a requested service are not available.

c. The charges applicable to DID service contemplate the use of standard service and arrangements. When special services are required, additional rates based upon the additional costs incurred to provide the service will apply.

d. One primary directory listing will be provided with each account subscribing to DID. Additional listings will be provided at charges and in accordance with regulations found in Section 9 of this Local Terms of Service.

e. The rates specified in this section are in addition to rates for other services with which this is associated.

f. Station numbers for DID will be assigned in blocks of l00 (or 10 in digital central offices) by the telephone company. Numbers assigned shall not exceed 99 vacant numbers. As additional station numbers are required, they will be made available as soon as the telephone company has equipment available for this purpose. No guarantee is made that station numbers will be available in all cases.

g. The customer shall be responsible for the interception of calls placed to non- working station numbers.

h. DID service is available in exchanges equipped to provide the service.

i. Requests for DID service in exchanges not equipped will be considered on an individual basis.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 8

MISCELLANEOUS EQUIPMENT AND SERVICE

17.11 PRIVATE BRANCH EXCHANGE SERVICE (Cont'd)

C. Direct Inward Dialing Service (Cont'd)

2. Rates ** Nonrecurring Monthly Charge Rate a. Central Office Common - Equipment for each 10 DID Trunks in Non-Digital Central Offices (FCETCEQ and FCETCEQ JC) $400.00 $ 80.95 *

b. Central Office Common - Equipment for up to 16 DID Trunks in Digital Central Offices (FCETCEQ, Per SCC FCETCEQ CTB, FCETCEQ JC) Section 91.00

c. DID Trunk Circuit Plate, each, for Non-Digital Central Offices (FCETDTE, FCETDTE JC) 535.00 16.00*

d. DID Trunk Circuit Plate, each, for Digital Central Offices (FCETDTE, FCETDTE CTB, Per SCC FCETDTE JC) Section 6.00

e. DID Numbers per 100, (FCETCCD, Per SCC FCETCCD CTB, FCETCCD JC) Section 213.00

f. DID Numbers in increments of 10, per 10 DID Numbers, Per SCC (FCETCCD TEN) Section 20.00

g. Interconnecting DID Access Per SCC Trunk (QEBB) Section 34.80

* Limited to existing customers at existing locations. ** DID Service is provided pursuant to a Basic Termination Agreement.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 9

MISCELLANEOUS EQUIPMENT AND SERVICE

17.11 PRIVATE BRANCH EXCHANGE SERVICE (Cont'd)

D. Tie Lines

1. Tie lines are furnished subject to the availability of circuits and provided no unusual expense is involved.

2. Tie lines may terminate in private branch exchange systems of the same or different customer and on the same or different premises. For mileage charges applicable to tie lines, see the "Mileage" Section of this Local Terms of Service.

3. Regulations pertaining to the use of tie lines.

a. Tie lines connecting switchboards located on premises of the customer (except where the systems are on the same premises or on different premises in the same building where standard operation and transmission can be obtained on all connections) are furnished for communications between stations directly connected to and located on the same premises as the system involved; accordingly tie lines are used in connection with trunks, off-premises station lines or other tie lines only subject to the condition that in some cases standard operation and transmission may not be obtained when such connections are established.

b. Tie lines connecting systems of different customers are furnished with the understanding that such tie lines are to be used only for communication between telephones directly connected to and located on the same premises as the customers involved. Such tie lines are provided only if each of the systems involved is connected to the central office by trunks.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 10

MISCELLANEOUS EQUIPMENT AND SERVICE

17.12 900 SERVICE ACCESS RESTRICTION

A. General

900 Service Access Restriction is a central office service furnished to customers, upon request, which allows for access restriction to all telephone numbers preceded by a 900 NPA from being placed over their exchange access line. This service is not for restricting service access to a specific 900 NPA telephone number. When a 900 NPA telephone number is dialed, the call will be diverted to a Company-provided intercept announcement.

900 Service Access Restriction is offered in those Missouri exchanges where it is technologically and economically feasible. This restriction service enables customers to prohibit dialing of calls to 1+900. Calls which are placed using alternative dialing patterns cannot be restricted. The customer indemnifies and saves harmless the Telephone Company from any and all claims, losses of damages caused by restriction of 900 service access.

The minimum service period for subscribing to 900 Service Access Restriction is one (1) month.

Any request to remove 900 Service Access Restriction Blocking must be made in writing.

B. Rates and Charges

These rates and charges applicable for 900 Service Access Restriction. Service Connection Charges will not apply to customers applying for this service.

900 Service Access Restriction (FCT1FLC)

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 17 1st Revised Page 11

MISCELLANEOUS EQUIPMENT AND SERVICE

17.13 REMOTE CALL FORWARDING

A. General

Remote Call Forwarding (RCF) service is a service whereby a call placed from the originator to a customer's Remote Call Forwarding telephone number is automatically forwarded by Telephone Company digital central office equipment to the customer's (1) Local Exchange Service, (2) Inward Wide Area Telecommunications Service (800 Service) and Long Distance Message Telecommunications Service, or (3) Foreign Exchange Service (FX).

B. Regulations

1. Remote Call Forwarding service is offered subject to availability of suitable facilities and provided no unusual expense is involved.

2. Remote Call Forwarding service is not offered where the terminating station is a coin telephone.

3. The Telephone Company will not provide identification of the originating telephone number to the Remote Call Forwarding customer.

4. Transmission characteristics may vary depending on the distance and routing necessary to complete the remotely forwarded call.

5. Remote Call Forwarding service is not represented as suitable for satisfactory transmission of data.

6. Remote Call Forwarding service is available when used in connection with Local Exchange service, interstate or intrastate Long Distance Message Telecommunications Service, interstate or intrastate 800 Service, and Foreign Exchange service.

7. Remote Call Forwarding service is provided on the condition that the customer subscribe to sufficient facilities to adequately handle calls to the Remote Call Forwarding customer without interfering with or impairing any services offered by the Telephone Company. See Section 26 of this Local Terms of Service.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 17 3rd Revised Page 12

MISCELLANEOUS EQUIPMENT AND SERVICE

17.13 REMOTE CALL FORWARDING (Cont’d)

C. Rates and Charges

1. The following charges are for the Remote Call Forwarding service only and are in addition to applicable charges for service and equipment with which it is used.

Service & Equipment Nonrecurring Monthly Rates Charges (1)

Business Residence Business Residence Remote Call Forwarding, per access path

Ferrelview Kearney Norborne $23.00 $23.00 $10.00 $10.00 (I) Platte City Rolla St. Robert 23.00 23.00 10.00 10.00 (I) Waynesville Weston 23.00 23.00 10.00 10.00 (I) All Other Exchanges 23.00 23.00 10.00 10.00 (I)

2. Usage Charges

Any applicable usage charges to remotely forwarded calls shall include a rate for that portion of the call from the call forwarding location to the answering location. The Remote Call Forwarding customer is responsible for any applicable local usage unit charge specified in this Local Terms of Service and/or customer-dialed station-to- station charges or interstate and intrastate charges specified in the Message Telecommunications Service section. The aforementioned charges apply to all calls answered at the call forwarding location, including person-to-person and collect calls, if accepted.

3. Directory Listings

One listing covering the exchange in which the call forwarding Central Office is located is provided without charge. Additional Directory Listings may be obtained under rates as specified in the Directory Listings Section of this Local Terms of Service.

(1) The Service and Equipment Nonrecurring Charge(s) will not apply on outside moves of customer's other service if there is no telephone number change. The Service and Equipment Nonrecurring Charge does apply to change the number at the call-forwarding location; to change the number to which calls are forwarded at the request of the customer; or to change both numbers as stated above, at the same time.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 13

MISCELLANEOUS EQUIPMENT AND SERVICE

17.14 TOLL AND CASUAL DIALING RESTRICTION SERVICE

A. Description

Where central office facilities permit, Toll and Casual Dialing Restriction prevents the completion of certain types of calls. Toll and Casual Dialing Restriction may be provided with individual line residence and business exchange services in exchanges equipped to program Toll and Casual Dialing Restriction without alteration of the central office equipment.

B. Terms and Conditions

1. Toll and Casual Dialing Restriction Options 1 and 2 restrict access to 1+, 0+ 0-, and 00-, and restrict access to 01/011+ numbers outside of the North American Numbering Plan. Access to 900, 976, 500 and 700 numbers is also restricted in addition to Directory Assistance and the casual dialing of toll calls (by preceding the telephone number with 101XXXX+). Option 1 additionally restricts access to Toll Free Code numbers. Option 3 blocks 01/011+ and 101XXXX 011/011+ numbers outside of the North American Numbering Plan and blocks 900/976 numbers.

2. Restriction of access to operator services prevents the customer from dialing an operator for all purposes, including emergencies, assistance and the placing of toll calls. Operator Services will not be accessible from a line with Toll and Casual Dialing Restriction Option 1 or 2. The customer indemnifies and saves harmless the Company from any and all claims, losses, or damages caused by restriction of access to operator services.

3. Directory Assistance (411, 1411, 555-1212, 1-555-1212, or 1-NPA-555-1212) will not be accessible from a line with Toll and Casual Dialing Restriction Option 1 or 2.

4. All local calls and non-chargeable calls to Company numbers (such as repair service) will be permitted.

5. Where facilities allow, N11 (except 411) will only be restricted with Option 1 and 2 if the call terminates outside the local calling area or to a non-toll-free number.

6. Toll and Casual Dialing Restriction does not restrict calls to 911 emergency reporting service or to 1+710 Government Emergency Telecommunications Service Calls.

7. Customers are responsible for calls charged to their number via third number billing, collect or credit card.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 14

MISCELLANEOUS EQUIPMENT AND SERVICE

17.14 TOLL AND CASUAL DIALING RESTRICTION SERVICE (Cont’d)

B. Terms and Conditions (Cont’d)

8. Lifeline subscribers may receive Toll and Casual Dialing Restriction without paying a monthly or non-recurring charge.

9. Listed following are the Toll and Casual Dialing Restriction options as determined by the Company. These options may be changed or new options added as determined appropriate by the Company. A customer may select one of the following Toll and Casual Dialing Restriction options:

Option #1 1+ DDD 0-, 0+, 00- 01/011+DDD to numbers outside the North American Numbering Plan Directory Assistance (411, 1411, 555-1212, 1-555-1212, 1-NPA-555-1212) 101XXXX access to toll numbers Toll Free Code numbers (1 + 800, 1 + 888, etc.) N11, 500, 700, 900, 976 (Allows 1+710 and 911 calls)

Option #2 1+ DDD 0-, 0+, 00- 01/011+DDD to numbers outside the North American Numbering Plan Directory Assistance (411, 1411, 555-1212, 1-555-1212, 1-NPA-555-1212) 101XXXX access to toll numbers N11, 500, 700, 900, 976 (Allows toll free, 1+710 and 911 calls.)

Option #3 01/011+DDD to numbers outside the North American Numbering Plan 101XXXX 01/011+DDD to numbers outside the North American Numbering Plan 900/976`

C. Rates

Rates and charges are in addition to the established monthly and non-recurring charges applicable to services or equipment associated with Toll and Casual Dialing Service Restriction. Nonrecurring Charge Monthly Rate

Option #1 $17.25 $4.00 Option #2 17.25 4.00 Option #3 20.00 0.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-01-2015 Section 17 1st Revised Page 15

MISCELLANEOUS EQUIPMENT AND SERVICE

17.15 CALL LINE IDENTIFIER

A. Description (C)

See CENTURYLINK LOCAL TERMS OF SERVICE: CALL LINE IDENTIFIER for applicable terms and conditions.

B. Rates And Charges

Nonrecurring Charge, 30-Day Period 12-Month Period Per Line

Initial $ 46.00 (R) $ 108.00 (I)

Renewal, Each 20.00 41.00 (I) (C)

MO 15-07

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-01-2015 Section 17 1st Revised Page 16

MISCELLANEOUS EQUIPMENT AND SERVICE

17.15 CALL LINE IDENTIFIER (Continued)

This page is reserved for future use. (C)

MO 15-07

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 17

MISCELLANEOUS EQUIPMENT AND SERVICE

17.16 SATISFACTION GUARANTEE PROGRAM

A. General

1. A Satisfaction Guarantee Program is available to business customers who subscribe to any of the following qualifying services:

Individual Business Line Key Trunk PBX Trunk Centrex

2. When business customers notify the Telephone Company within thirty (30) days after installation of a qualifying service(s) that they are not satisfied with their service(s) and subsequently request disconnection of that service(s), they are eligible to receive a full credit of all nonrecurring charges directly associated with the establishment of the qualifying service(s) and the monthly charges billed for the service(s) through the date of disconnection.

3. To receive credit, the customer must submit a cancellation notice to the Telephone Company via a web based on-line form within thirty days of the service installation date and at least 5 days before the Telephone Company receives a disconnection request from the customer or the customer’s new service provider.

4. When the last day of the thirty-day period falls on a weekend or legal holiday, the customer must submit the web-based cancellation notice no later than the first business day following the weekend or legal holiday, to be eligible for credit.

5. Customers who request disconnection under this program will not be assessed an early termination fee or payment of any minimum service period amounts that would otherwise apply for early disconnection of the service(s).

6. Reimbursements will be issued in the form of a bill credit or check. The customer is responsible for payment of all invoices issued prior to the date of disconnection and for payment of the final invoice rendered by the Telephone Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 18

MISCELLANEOUS EQUIPMENT AND SERVICE

17.16 SATISFACTION GUARANTEE PROGRAM (Cont’d)

B. Limitations

1. This program is not available to customers who cancel service(s) and replace the service(s) with another service provided by the Company. This program also is not available to customers for whom installation of the Company’s services required special construction or special configurations.

2. If the customer who cancels the service(s) provided by the Telephone Company obtains service from a local service provider, the Telephone Company will not reimburse the customer for any installation charges passed on by that provider to establish service.

3. Each customer will be entitled to the credit one time per service.

4 The Satisfaction Guarantee Program only applies to services provided under the regulations and rates specified in this Local Terms of Service and does not apply to services offered under a separately negotiated contract.

5. The Telephone Company is not liable for any outage, damages or inconvenience encountered by the customer when switching to an alternative local service provider.

17.17 VOICE BUSINESS CONTINUITY

A. General

1. Voice Business Continuity allows the subscriber to establish predetermined alternate routing plans for incoming voice traffic. Voice Business Continuity can be used as a disaster recovery service. The alternate routing plan, referred to hereafter as “Routing Plan,” is created by the subscriber working with a Company representative when Voice Business Continuity is established. The Routing Plan is then loaded into the central office which serves the customer location, where it remains dormant until activated. This service is available with T1 based voice channel service such as ISDN-PRI II and Digital Trunking Service.

2. The subscriber must establish a Routing Plan for each location included in the serving arrangement for which traffic is to be rerouted. The Voice Business Continuity subscriber must then contact the Company to activate the Routing Plan(s). This will route traffic to number(s) preselected by the Voice Business Continuity subscriber. In order to restore the original call routing, the subscriber must contact the Company to deactivate the alternate routing plan.

3. Voice Business Continuity is designed to be a disaster recovery service and is not available for routine call routing such as after hours call forwarding. The Company reserves the right to deny activation if this service is used for non-emergency situations.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 19

MISCELLANEOUS EQUIPMENT AND SERVICE

17.17 VOICE BUSINESS CONTINUITY (Cont’d)

B. Definitions

ARRANGEMENT

Consists of one or more Routing Plans that have been identified by the subscriber.

BACKUP NUMBER

The number that calls are rerouted to when the Routing Plan is activated.

REDIRECTED NUMBER

Any subscriber number at the customer location included in the Routing Plan for which incoming calls will be rerouted when the plan is activated.

ROUTING PLAN (1)

The alternate call routing plan established by the subscriber that can be activated at the subscriber’s request. The Routing Plan handles a maximum of five telephone numbers at one customer location. Additional Routing Plans are required for each additional customer location.

C. Regulations

1. Voice Business Continuity is available where facilities or arrangements permit. The Company has the right to deny a request due to other operational priorities or the nature of the request.

2. The Voice Business Continuity subscriber must specify one or more primary points of contact and password which will be used by the Company representative to verify a request to activate, deactivate, or modify a subscriber’s Routing Plan.

3. If the subscriber requests a Routing Plan with three or more Backup Numbers, requests assignment of a Redirected Number with more than one Backup Number, or requires that the Routing Plan handle more than twelve simultaneous calls to the Redirected Number, the Route Complexity Charge will apply. A Route Complexity Charge may also apply for other complex scenarios as identified by the Company. Provisioning of such requests is subject to approval of the Company and acceptance of the subscriber of the additional charge prior to provisioning by the Company

(1) Routing Plans provisioned with more than five telephone numbers at one customer location are limited to existing locations, effective January 17, 2010.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 17 1st Revised Page 20

MISCELLANEOUS EQUIPMENT AND SERVICE

17.17 VOICE BUSINESS CONTINUITY (Cont’d)

C. Regulations (Cont’d)

4. A subscriber must identify one Backup Number for each Redirected Number in the Routing Plan or one Backup Number for multiple Redirected Numbers in the Routing Plan.

5. Upon request of the Voice Business Continuity subscriber, the Company will work with the subscriber to test the operation of the Routing Plan after initial establishment. Also upon request by the subscriber, the Company will test normal service before initiating recovery from an activated Routing Plan.

6. After initial establishment of the Routing Plan the subscriber may change the plan for a given location up to five times per contract year, at no charge. A Plan Update Charge will apply for all subsequent changes. Changes include, but are not limited to, adding or dropping a number or changing a Backup Number(s).

7. The Voice Business Continuity subscriber is responsible for payment of usage charges (toll, expanded local, or other) for each call routed to a subscriber location not included in the same local calling area as the original subscriber location.

8. Unless the Voice Business Continuity subscriber identifies a different Interexchange Carrier (IC) for any traffic routed to an out of LATA location, the Routing Plan will use their existing IC.

9. This service is not eligible for Temporary Suspension of Service (Vacation Service) as specified in Section 33 of this Local Terms of Service.

10. Each of the Voice Business Continuity subscriber’s Redirected Numbers must reside in a Company central office.

11. The Voice Business Continuity subscriber is responsible in ensuring that the Backup Number(s) have adequate facilities to support the increase in call volume.

12. The activated Routing Plan will remain active until the Voice Business Continuity subscriber requests to have original call routing restored.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 21

MISCELLANEOUS EQUIPMENT AND SERVICE

17.17 VOICE BUSINESS CONTINUITY (Cont’d)

D. Limitation of Liability

The following provisions apply in addition to the Limitation of Liability provisions specified elsewhere in this Local Terms of Service.

1. Voice Business Continuity is intended to allow a subscriber to reroute incoming calls. It may provide help during some network affecting problems, such as a cut cable between the end office and the subscriber’s location by rerouting incoming calls to an alternate location. However, the Company does not guarantee the availability or reliability of Voice Business Continuity in the event of a network affecting disaster. In the event of a network affecting disaster, Voice Business Continuity may function normally, may not function at all, or it may function unpredictably depending on what part of the network is affected and how serious the affect is.

2. Activation of subscriber plans will be performed on a first come, first served basis. When the subscriber requests that Voice Business Continuity be activated, every effort will be made to activate the service as rapidly as possible. However, the length of the delay between the time that the subscriber requests activation and the time that activation actually occurs depends on a number of factors including the number of other Voice Business Continuity activations being processed when a particular request is received as well as the network load at the time the Voice Business Continuity activation command is received. In the case of an area-wide crisis, if many subscribers call at the same time to request service activation, those calling last may have a considerably longer waiting period for activation to be completed. As a result, no representation is made as to the length of time it will take to implement a particular activation request.

3. In no event shall the Company, nor its agents, be liable for any losses or damages of any kind resulting from the unavailability of its equipment or facilities or for any act, omission, or failure of performance by the Company, or its employees, or agents, in connection with this Local Terms of Service. Neither the Company, nor its agents, shall be responsible for calls that cannot be completed as a result of repair or maintenance difficulties on Company facilities and equipment, nor on equipment owned or leased by the subscriber.

4. Neither the Company, nor its agents, assume liability for any loss of revenues, increased costs, expenses, liabilities, or inconvenience experienced by the subscriber due to any unsatisfactory performance of Voice Business Continuity. Further, neither the Company, nor its agents, shall assume any liability for consequential, indirect, or incidental damages.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 17 1st Revised Page 22

MISCELLANEOUS EQUIPMENT AND SERVICE

17.17 VOICE BUSINESS CONTINUITY (Cont’d)

E. Restrictions

A Voice Business Continuity alternate routing number cannot be a subscriber Redirected Number in another active routing plan within the LATA.

F. Rates and Charges

1. Application of Rates

a. The Voice Business Continuity Nonrecurring Charge and Monthly Rate apply for each Routing Plan established by the subscriber.

b. The Route Complexity Charge may apply as deemed by the Company and is dependent upon the complexity of the Routing Plan. Charges will be communicated to and accepted by the customer prior to establishing the Routing Plan.

c. A Voice Business Continuity monthly rate will apply per subscriber location based on the length of customer commitment will be 12, 24, 36, and 60 months. Subscribers who terminate prior to the expiration of the commitment period will incur termination charges. Termination charges will be calculated by multiplying the number of months remaining in the commitment period times 50 percent of the applicable monthly rate for each Routing Plan prematurely disconnected.

d. The Plan Update Charge applies for subscriber-initiated changes to a Routing Plan in excess of the five changes allowed per contract year. Also, a subscriber may incur additional charges if requested changes to the Routing Plan warrant a Route Complexity Charge.

e. Customers who request activation of a Routing Plan within three business days of establishing the service will incur a Priority Setup Request Charge, although there is no guarantee that the Company will meet the requested date.

f. Service Connection Charges as specified in Section 29 of this Local Terms of Service will not apply.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 17 1st Revised Page 23

MISCELLANEOUS EQUIPMENT AND SERVICE

17.17 VOICE BUSINESS CONTINUITY (Cont’d)

F. Rates and Charges (Cont’d)

2. Rates

a. Voice Business Continuity, per subscriber location

Monthly Nonrecurring Rate Charge

12 month rate $65.00 $500.00 24 month rate 60.00 500.00 36 month rate 50.00 500.00 60 month rate 40.00 500.00

b. Priority Setup Request Charge $300.00

c. Route Complexity Charge $100.00

d. Plan Update Charge $100.00

17.18 EXTENSION SERVICE

A. General

An extension is an additional station instrument connected to the same circuit as the main station, and having the same telephone number as the main station.

B. Conditions

1. Extension service may be furnished in connection with all classes and grades of local service except Public Telephone Service and Service Station service.

2. Mileage charges apply for each on-premise extension service outlet located over 300 feet from the main station, and for all off-premise extension outlets. See the "Explanation of Terms" Section for definition of "Premise" and Section 16 "Mileage," of this Local Terms of Service.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 24

MISCELLANEOUS EQUIPMENT AND SERVICE

17.18 EXTENSION SERVICE (Cont’d)

B. Conditions (Cont’d)

3. Off-Premise extension service may be furnished at any reasonable location, subject to the following conditions:

a. It is provided to Individual Line Service only.

b. Business extensions may be located on the premises of another business when each party has its own separate Access Line Service.

c. Residence extensions may be located on the Premises of another customer when each has their own Access Line Service.

d. Business extensions may be located at residence locations provided there is a separate residence Access Line Service. If a proprietor actually lives in his business establishment, a business extension will be permitted without the requires separate residence Access Line Service.

e. If unusual construction of facilities is required, charges may apply in accordance with the "Charges Applicable Under Special Conditions" section of this Local Terms of Service.

17.19 RESIDENCE CUSTOMER REFERRAL PROGRAM

A. Terms and Conditions

1. Existing residence customers may be eligible for a one-time $50 bill credit when they submit a referral via the Company’s Internet website that results in the establishment of a new customer account for service that includes residential local exchange service. This one-time $50 bill credit will be applied to the referring customer’s account within sixty days after the Company has confirmed that the referred customer has established a new customer account for service that included a residential access line. This bill credit is limited to one bill credit per customer referral and unused credits will roll over to future months. Each customer is limited to a maximum of $600 in referral credits per calendar year.

2. New residence customers may be eligible for a $10 bill credit for six consecutive months. To be eligible, the Company has to confirm that the referred customer has established a new customer account for service that includes residential local exchange service. The $10 bill credits will be applied to the referred customer’s account during each of the referred customer’s first six bill cycles with the Company. If the referred customer discontinues the local exchange service prior to the end of the six month period, no additional credits will be applied although the referred customer will not be required to refund the Company for previously acquired bill credits.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 17 Original Page 25

MISCELLANEOUS EQUIPMENT AND SERVICE

17.20 COMPETITIVE RESPONSE PROGRAMS

A. BUSINESS

1. $5/$10 Bill Credit Offer

Existing business customers may be eligible for consecutive bill credits when they contact the Company to inform them that they have received a better priced offer for the same or comparable service(s) from a competitor, or when they contact the Company to disconnect service(s) and agree to retain their service(s) with the Company.

To be eligible, the customer must be subscribed to any business local exchange service and must agree to retain the service(s) for one year after receiving the bill credit. Eligible customers who are subscribed to any local exchange service will receive a $5.00 per line bill credit for six months when they agree to retain their service(s) for a minimum of twelve additional months, or will receive a $5.00 per line bill credit for twelve months when they agree to retain their service(s) for a minimum of twenty-four additional months. Customers may receive the credits for a maximum of ten lines.

Eligible customers who are subscribed to any bundled service will receive a $10.00 bill credit per bundle for six months when they agree to retain their bundled service(s) for a minimum of twelve additional months, or will receive a $10.00 bill credit per bundle for twelve months when they agree to retain their service(s) for a minimum of twenty-four additional months. Customers may receive the credits for a maximum of ten bundles.

The credits will begin appearing on customer bills the first month bill following the customer’s acceptance of this program. The benefits awarded under this program may not be combined with the benefits of other currently available programs or promotions.

If the customer discontinues service(s) prior to the twelve or twenty-four month commitment period, the credits issued under this promotion will be rescinded and charges for the credit amounts will be reflected on the customer's final bill. Customers are also liable for 50% of the remaining monthly recurring charges for the service(s) disconnected.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 1

SHARED TENANT SERVICES

18.1 GENERAL

Shared Tenant Service (STS) is the provision of local exchange access services by the Telephone Company, to the STS customer at an STS building for the purpose of the STS customer reselling or sharing the service with the STS subscribers.

STS equipment must meet state and federal codes with respect to telecommunication equipment. The STS customer must provide access to police, fire, 911 and other emergency services, where available; and must permit access to all Interexchange Carriers.

18.2 DEFINITIONS

The following definitions apply to the provisioning of STS, in addition to those found in Section 10 of this Local Terms of Service.

A. Shared Tenant Service (STS) Customer - Any person, corporation or other entity that provides STS within a user group and that is certificated to do so by the Missouri Public Service Commission (PSC).

B. Shared Tenant Service (STS) Subscriber - Any person, corporation or other entity occupying an STS building and is furnished telephone service by the STS customer.

C. Shared Tenant Service (STS) Building - A structure under one roof on one premise, which is wholly located in a single Telephone Company exchange and/or wire center and in which telephone service to STS subscribers is provided by an STS customer. Two or more structures on one premise which are connected by an enclosed or covered passageway are not considered a single STS building. STS may be provided in less than a building but it must be confined to a contiguous premise. Exceptions to this provision must be approved by the Missouri PSC.

D. New Shared Tenant Service (STS) Building - For the purpose of this Local Terms of Service, a newly constructed building is defined as a building in which the Telephone Company has not previously provided permanent distribution facilities adequate to serve the occupants of the building. The provision of service to contractors during the building's construction is not considered permanent distribution facilities.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 18 Original Page 2

SHARED TENANT SERVICES

18.3. CONDITIONS

A. STS is provided for the exclusive use of the STS customer, his/her employees and his STS subscribers.

B. The STS customer may only offer STS to the occupants of a single STS building and not members of the general public.

C. Application for STS, and application for changes in the service, must be made by the STS customer. The STS customer is responsible for payment of all charges incurred, whether such charges are associated with services provided for the use of the STS customer or services provided for the use of STS subscribers that are served by the STS arrangement. The STS customer has total responsibility for the administration, control and utilization of the resale and sharing of the service.

D. The STS customer will limit the provision of shared or resold services to a single STS building, unless it obtains a waiver from the Missouri PSC.

E. If the STS customer files an application for certification and/or a waiver of the single building limitations with the Missouri PSC, a copy of the application and/or waiver request(s) must be sent concurrently to the Legal Department of United Telephone - Midwest by the STS customer. The address is 5454 W. 110th Street, Overland Park, KS 66211.

F. The service furnished to the STS customer shall always be classified as a business service for the purpose of the application of rates as specified by local terms of service and/or tariff.

G. The STS customer must utilize a Private Branch Exchange (PBX) which is registered with the Federal Communications Commission (FCC) and riser cable which conforms to all electrical codes and the Telephone Company's technical standards for riser cable or transmission facilities.

H. The STS customer may furnish his services through one or more PBXs but is restricted to the authorized limitations of the STS building as defined by this tariff, local terms of service or under a PSC waiver. If there is more than one PBX, the Telephone Company is required to provide only one point of termination.

I. Riser cable that is installed or acquired by an STS customer or building owner must be the wholly owned property of the STS customer or building owner. It may not be leased or mortgaged by a third party. In addition, an easement in the riser cable shall be given to the Telephone Company at its request.

J. In existing buildings where the Telephone Company has installed the riser cable, the STS customer may either contract for a fee for the use of the Telephone Company's riser cable or install its own.

K. Service arrangements furnished to accredited public and private educational institutions which provide telecommunications services to students, faculty members or employees residing in dormitories or other residential quarters owned, leased or under control of the educational institution are not considered to be STS arrangements.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 18 1st Revised Page 3

SHARED TENANT SERVICES

18.3. CONDITIONS (Cont'd)

L. To provide service to any customer wanting service directly from the Telephone Company at any STS building, the STS customer or building owner will:

1. Provide the Telephone Company without charge immediate and continuing right-to-use of the riser cable and other facilities within the STS building, not owned by the Telephone Company, necessary to serve its customers.

2. Provide the Telephone Company with immediate continuing access and use of any existing Telephone Company facilities within the STS building, at no charge to the Telephone Company. Should the STS customer or building owner request the Telephone Company to move, remove or rearrange any of its existing facilities within the STS building, the STS customer or building owner will give the Telephone Company right-of-way to make such moves or rearrangements and they will be charged a rate based on the costs.

3. Provide to the Telephone Company additional access and right-of-way, to enable it to place additional facilities within the STS building to serve Telephone Company customers, at no charge to the Company.

M. Where a resale of sharing arrangement is suspected at a location that is not authorized to be Shared Tenant Service, the Telephone Company will notify the Missouri PSC. If the customer fails to seek certification from the Missouri PSC to provide Shared Tenant Service, the Telephone Company shall have the right to terminate such service.

N. A Shared Tenant Service customer is entitled to one business listing in the alphabetical and classified sections of the directory. When requested by the STS customer, additional listings, as specified in Section 9 of this Local Terms of Service, may be provided for the STS subscribers. Additional listings will be charged at business rates.

O. The Telephone Company will distribute to the STS customer local directories as provided for in Section 24 of this Local Terms of Service.

P. The Telephone Company will terminate its facilities and locate the network interface at an STS building in accordance with existing tariffs, local terms of service and FCC rules and regulations, and will not be responsible for service quality beyond the interconnection (network interface) with the STS customer's equipment.

Q. The provision of service to an STS customer for the purpose of resale or sharing shall in no way reduce the rights of the Telephone Company nor impose additional responsibility or liability upon the Telephone Company with respect to suspension or discontinuance of service for reasons of, but not limited to, impairment of service, abandonment, abuse or nonpayment of charges.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 18 1st Revised Page 4

SHARED TENANT SERVICES

18.3. CONDITIONS (Cont'd)

R. When a Shared Tenant Service customer is in violation of any of the provisions in this section, the Telephone Company will promptly notify the STS customer of the violation. The STS customer shall correct the violation and shall confirm in writing to the Telephone Company within ten (10) days, following the receipt of written notice, that the violation has been corrected. Failure of the STS customer to correct the violation and to give the required written confirmation to the Telephone Company within the time stated above shall result in suspension of the STS customer's service until such time as the STS customer complies with the provisions of this Local Terms of Service.

S. The Telephone Company shall have the right to require a deposit from an STS customer in accordance with the regulations specified in Section 1 of this Local Terms of Service.

T. The Company has the right to refuse to install STS or to permit STS to remain on any premises when the public in general may make use of the STS service.

18.4 PROVISIONING OF SERVICE

A. Provisioning of STS consists of the serving central office line equipment, all outside plant facilities needed to connect the Telephone Company's serving central office with the STS building and the network interface. These facilities are provided and maintained by the Telephone Company and provide access to and from the telecommunication network for both long distance service and local calling.

B. Charges for service connections, moves, removals and changes apply in addition to any other applicable charges as set forth in this and other Telephone Company tariffs and/or local terms of service.

C. Charges for rates for directory assistance calls, as provided by the Telephone Company, are set forth in Section 39 of this Local Terms of Service.

D. The STS customer assumes the total and exclusive responsibility for compliance with all rules and regulations governing the use of the service including the use of service by the STS customer's subscribers.

E. Customer provided Payphone Line Service Telephones shall access the local exchange telephone network through a separate access line provided directly by the Telephone Company and may not be provided as a station behind a PBX. All other regulations pertaining to Payphone Line Service are included in Section 28.

F. The Telephone Company's responsibility for the provision of exchange service, private line service, data service or other facility type services ends at the point of connection (network interface) to the STS customer's PBX and does not extend to STS subscribers.

G. The STS customer must provide the Telephone Company a written estimate of the type and number of facilities which will be required to service the STS customer's building. In newly constructed buildings, as defined in Paragraph 18.2.D, this estimate must be furnished to the Telephone Company at least 180 days prior to the establishment of the Shared Tenant Service. MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 18 1st Revised Page 5

SHARED TENANT SERVICES

18.4 PROVISIONING OF SERVICE (Cont'd)

H. In the event an STS customer requests service in a newly constructed building, as defined in Paragraph 18.2.D, in less than 180 days prior to the requested in-service date, the STS customer will be responsible for the incremental cost of any facilities, in excess of the facilities requested, which the Telephone Company may have already constructed in anticipation of providing service directly to the occupants of the building. Payment of these charges must be received before STS will be provided to the STS customer.

18.5 RESPONSIBILITY OF THE STS CUSTOMER

In addition to the obligations set forth in Section 24 of this Local Terms of Service, STS customers shall have the following obligations:

A. The STS customer must comply with all applicable federal, state and local laws and regulations concerning the use of telephone service to disabled and/or hearing impaired persons.

B. The STS customer will indemnify and hold the Telephone Company harmless for any damage to STS subscribers, the building owner, subsequent tenants and subsequent purchasers of the building resulting from compliance with the STS customer's requests or the terms of this Local Terms of Service.

C. Whenever "notice" is required, the Telephone Company will be responsible to give notice only to the STS customer or its authorized agent. The STS customer will notify its subscribers as necessary.

D. The STS customer will be solely responsible for referral of calls for a reasonable period of time in the event an STS subscriber relocates outside the STS building or obtains telephone service from the Telephone Company or others.

E. The STS customer must use only riser cable that meets the Telephone Company's technical standards for riser cable or transmission facilities. The Telephone Company has the right to inspect the riser cable before the connection of service to the STS customer, to verify that the Telephone Company's technical standards have been met. In disputed cases concerning whether the STS customer's riser cable does or does not meet the Telephone Company's technical standards, the PSC Staff shall have the power to require the STS customer to comply with these standards.

F. The STS customer is responsible for payment of all charges billed, including long distance and private line charges, associated with this service. The applicable Rules and Regulations, regarding bill payments and suspensions are included in Section 24 of this Local Terms of Service. In the event the STS customer receives notice from the Telephone Company of pending service suspension, the STS customer will have sole responsibility to notify its STS subscribers at least two (2) days prior to the date of the pending suspension.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 18 1st Revised Page 6

SHARED TENANT SERVICES

18.5 RESPONSIBILITY OF THE STS CUSTOMER (Cont'd)

G. The STS customer is responsible for any allocation, proration or distribution of any charge billed to him/her by the Telephone Company.

H. All trouble reports are to be directed to the Telephone Company by the STS customer.

I. In the event an STS customer intends to discontinue the provision of resold and/or shared local exchange service to its STS building, the STS customer must provide both the Telephone Company and all STS subscribers written notice of its intended discontinuance at least 180 days prior to the proposed discontinuance.

J. The STS customer shall provide to the Telephone Company the number of access lines and types of service provided, and the location of the STS subscribers they serve.

K. In an existing building which is converted to STS, the STS customer must notify in writing, 90 days prior to the establishment of STS, any existing Telephone Company customers that they may continue to receive service from the Telephone Company. A copy of the notice should be provided to the Telephone Company, at the address listed in Paragraph 18.3.E. of this Local Terms of Service.

L. The Shared Tenant Service customer shall notify its STS subscribers in writing, that they have no right to retain any telephone number associated with the service, and that if any STS subscriber ceases utilization of the STS customer's service, that subscriber will not be permitted to retain the same telephone number.

18.6 RATES

A. Rates for STS are the same as the trunk rates specified in Section 15 of this Local Terms of Service.

B. Rates for services other than STS are those as specified in the appropriate tariffs and/or local terms of service of the Telephone Company.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 19 1st Revised Page 1

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.1 DESCRIPTION

Effective July 1, 2015, this service will no longer be available to new customers for new orders nor will new orders from existing customers be accepted (except to the extent permitted by a Term Discount Plan).

All existing customers may migrate to another company-provided service at any time without incurring nonrecurring or service charges. Termination Liability Charges will not apply if customers with a Term Discount Plan migrate to another company-provided service prior to expiration of the Term Discount Plan.

Existing customers will be grandfathered as follows:

• As of July 1, 2015, month-to-month customers will no longer be able to subscribe to this service.

• Customers with a Term Discount Plan that expires after July 1, 2015 may retain their Frame Relay Service covered by that Term Discount Plan until the expiration of that Term Discount Plan. Existing Term Discount Plans will not be renewed.

MO 15-14 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 19 Original Page 1.1

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.1 DESCRIPTION

A. Asynchronous Transfer Mode (ATM) Service is a connection-oriented fast packet local, intraLATA, and intrastate interLATA network service that permits the transmission of high speed data, voice, and video traffic utilizing cell switching technology. ATM is offered for local, intraLATA and intrastate interLATA use where Telephone Company facilities exist. ATM cells are fixed length cells that provide symmetrical or asymmetrical duplex transmissions. Utilizing statistical multiplexing, ATM Service enables customers to allocate circuit bandwidth to applications as needed on virtual paths or channels. ATM Service allows multiple communications applications to be transmitted within multiple paths or channels utilizing common fiber optic or copper facilities. ATM Service is primarily designed for businesses with multiple locations requiring the transport of data, voice, or video traffic among the sites. ATM Service allows for the interconnection of Customer Premises Equipment (CPE) that is ATM compatible.

B. Permanent Virtual Circuits (PVCs) are logical channels between the customer’s premises and ports on an ATM switch or between ATM switches. PVCs are duplex channels that are established via the service order process. Separate PVCs must be established to each customer location at which the customer desires ATM Service. PVC channels are virtual channels that are established in software tables. Multiple PVCs can be defined over a single ATM User Network Interface (UNI), thereby providing a single access line with the capability to transmit data, voice, and video to multiple destinations simultaneously. A PVC can be set up as either a Virtual Path (VP) or a Virtual Channel (VC) type connection. A VP may contain multiple VCs, referred to as tunneling. Tunneling allows customers to establish VCs or end to end connections between the customer CPE, via VPs.

C. ATM Service requires the use of CPE that functions as a multiplexer, aggregrator, concentrator, or router. This CPE must be purchased separately from the ATM Service and must conform to the Consultative Committee for International Telecommunication Union (ITU) Standards, ATM Forum Standards, and Telephone Company ATM CPE standards. Only Telephone Company standardized equipment may be connected to the ATM network. The CPE functions to accumulate customer data and transfers it into an ATM format suitable for transmission over the ATM Network.

D. In the operation of ATM, the CPE captures arriving data into fixed-length ATM 53-byte cells. These cells contain a 48-byte cell user information segment, and a five-byte header containing a Virtual Path Identifier (VPI) and a Virtual Channel Identifier (VCI), identifying which PVC in the network should be used to forward the cell to the proper destination. The CPE sends the cells into the ATM Network over a dedicated access facility called an ATM Access Line that includes a UNI, which is a port on the ATM switch. The ATM switch, usually located in the Telephone Company central office, reads identifying header information and routes the cell to the proper destination based on a pre-established PVC, over a VP and/or VC.

MO 15-14 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 2

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.1 DESCRIPTION (Cont’d)

E. ATM Service is capable of handling the requirements of bursty data sources because of the ability of the service to allocate additional bandwidth when not in use by other sources. ATM Service can also transmit delay sensitive traffic such as voice and video, on the same physical circuit, but with different Quality of Service (QoS) on separate PVCs, within the same physical circuit.

F. ATM Service is provided to the customer in the form of an ATM Access Line (a physical line, either fiber or copper) from the Customer Designated Location (CDL), an ATM UNI port on the ATM switch, and the ATM network bandwidth via a PVC or multiple PVCs. The ATM UNI port access options available are: DS1, 2xDS1, 4xDS1, 6xDS1, DS3, and OC3. OC3 service is available at tariff rates only from serving central offices that have an ATM switch. OC3 service is available at Individual Case Basis (ICB) rates from serving central offices that do not have an ATM switch. Information Rate (IR) or equivalent bandwidth in the network required to support Quality of Service parameters, for PVCs is available in bands ranging from 56 Kbps/64 Kbps up to 155 Mbps.

G. The actual equivalent bandwidth or IR for aggregated PVC bandwidths cannot exceed the port speed, or the port line transfer rate. The customer must specify a category of service (or Quality of Service, “QoS”) for each PVC to be connected to the ATM network. The QoS category defines the performance parameters for each connection to meet specific networking requirements. The Telephone Company provides three categories of service:

1. Constant Bit Rate (CBR), for delay or timing sensitive traffic such as voice or interactive video, provides a constant data rate and consistent delay parameters throughout the ATM network. CBR PVCs are given the highest priority in the ATM network, and are provisioned to provide the minimum Cell Delay Variation (CDV) or “jitter”. The Peak Cell Rate (PCR), which is the highest transmission rate the logical connection will allow, must be specified by the customer.

2. Variable Bit Rate (VBR-nrt), a non-real time service designed for bursty data applications that provides a pre-assigned variable bit rate. VBR-nrt requires two traffic parameters: (1) PCR, which defines the maximum rate of transmission, and (2) Sustained Cell Rate (SCR), which provides an average information rate expected on the connection. Customers must specify the SCR for VBR-nrt ATM Service. Oversubscription is allowed with VBR.

3. Unspecified Bit Rate (UBR), takes advantage of excess network bandwidth and is best suited for communication applications where timing of delivered data is not critical. UBR is well suited to Internet protocol LAN traffic, which has inherent reliability, and can tolerate occasional cell discarding. PCR and SCR values are not used with UBR. An advantage of UBR is that ATM cells can be transmitted up to the port line rate, if available, rather than being limited to a predefined maximum PCR, as with VBR and CBR. However, a minimum level of bandwidth is not guaranteed. UBR PVCs must be ordered at the same transmission speed as the port with which it is associated.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 3

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.1 DESCRIPTION (Cont’d)

H. Since multiple PVCs may be defined on one physical port, it is possible for the cumulative data IRs of multiple PVCs to exceed the physical bandwidth of the port. This is referred to as oversubscription, and when this occurs there will be no guarantee that the IR defined for the port and PVC will be available at any point in time.

I. IRs are traffic management parameters that allow the customer to fine tune implementation of ATM Service. The IRs of PVCs can be customer specified and can be ordered in increments of bandwidth. IRs can be used on CBR and VBR-nrt PVCs only. IRs for UBR are by definition not used, and IRs can be up to the line rate or the UNI port transfer rate. UBR uses available network bandwidth and is a “best effort” service; therefore there are no guarantees with the delivery of UBR traffic. An IR is assigned to each PVC symmetrically (two-way).

J. For CBR PVCs, the customer may specify IRs in terms of PCR. The maximum PCR for a CBR PVC is limited to 99% of the port transfer rate. When CBR traffic is mixed with VBR-nrt and UBR on the same port, the sum of all the PCRs associated with the CBR PVCs must not exceed 50% of the maximum IR of the ATM port. The PCR should never exceed the PCR available at the lowest port access between the local and remote locations. For VBR PVCs, the value of the SCR for ATM traffic may be defined between 20%-70% of the PCR. The user can burst above the PCR for short periods only. The limit for VBR-nrt transmission at the PCR is 250 cells. This limit is called the Maximum Burst Size (MBS). If the MBS is exceeded, a period of lower activity must follow to meet the SCR. UBR traffic IRs are not specified and use only available network bandwidth and may burst up to the line rate.

19.2 DEFINITIONS

A. ATM Access Line (ATM-AL) - Provides access to the ATM Network. An ATM Access Line includes both the physical dedicated local loop and a UNI port on the ATM switch.

B. ATM Class of Service – Refers to service categories defined by the ATM Forum which define the traffic parameters for each PVC. These categories, CBR, VBR, and UBR and their related parameters, partially define the traffic between the Telephone Company and the customer for each PVC.

C. ATM Network Link (ATM-NL) – ATM Network Links are used to physically connect the Telephone Company ATM network with the ATM network of any adjacent Local Exchange Carrier. ATM Network Links are offered in the same port speeds as the ATM Access Lines.

D. ATM Port - A port on the ATM network that is used to interconnect other Telephone Company provided private line services such as TransLink, a digital cross connect system port to ATM or an ICB contract transport solution. The ATM Port is the physical entry point for PVCs. Ports include the electronic equipment used in connecting these service elements to the ATM Network and enable customers to allocate bandwidth to applications as needed.

E. ATM Service Network Serving Area – Area encompassing certain serving area points. Serving area points are those Telephone Company central offices designated for the ATM Network.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 19 1st Revised Page 4

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.2 DEFINITIONS (Cont’d)

F. Cell – A unit of transmission in ATM that is a fixed size frame consisting of a 5-byte header and a 48-byte information payload.

G. Customer Designated Location (CDL) - The geographic location designated by the customer where the customer’s CPE is first considered to enter the Telephone Company’s network.

H. Early Packet Discard (EPD) – The procedure for discarding cells related to a frame or packet to minimize the impact of congestion in the ATM network. This discarding technique with Partial Packet Discard (PPD) minimizes the amount of packets that must be retransmitted during congestion. EPD is for UBR traffic only.

I. Frame Relay Service (FRS) – A fast packet network that provides the customer high-speed access and through-put to different customer addresses. Utilizing statistical multiplexing, the frame relay network enables the customer to allocate bandwidth to applications as needed, rather than dedicating fixed channels to specific applications. Frame Relay is primarily used in applications requiring short, intensive bursts of data at high speeds. Frame Relay operates at access speeds of 56/64 Kbps, 128 Kbps, 256 Kbps, 384 Kbps, 512 Kbps, DS1 (1.544 Mbps), or DS3 (44.736 Mbps).

J. Gateway Service – Allows the Telephone Company ATM customers to interconnect to another ATM or Frame Relay Network. The service is available wherever the Telephone Company has established a network interface with another private or public ATM or Frame Relay network. Gateway Service is only available where such network connectivity exists or where suitable connectivity arrangements can be made that are acceptable to the Telephone Company.

K. Individual Case Basis (ICB) - Process by which non-tariffed products and services can be provided to the customer.

L. Information Rate (IR) – Defines the amount of equivalent bandwidth in the network required to support Quality of Service parameters. IR is administered per PVC, on a VP or VC basis. Any data burst beyond the IR may be labeled Discard Eligible (DE) if the data transfer rate exceeds the PCR of the PVC being used. If the ATM network develops congestion, the Early Packet Discard (EPD) and Partial Packet Discard (PPD) cell buffering techniques will be implemented in Telephone Company ATM switches. At service subscription, the customer must specify the PCR, SCR and MBS associated with each PVC. The retransmission of discarded cells is administered by the customer’s CPE.

The Information Rate consists of the three QoS levels (CBR, VBR-nrt or UBR) previously described in Section 19.1.G. These levels of service provide the flexibility necessary to service all applications successfully. The customer is responsible for selecting the level of QoS.

M. Local Access and Transport Area (LATA) - Denotes a geographic area established for the provision and administration of communications service. It encompasses one or more designated exchanges that are grouped to serve common social, economic, and other purposes.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 5

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.2 DEFINITIONS (Cont’d)

N. Local Area Network (LAN) – A local network permitting the interconnection and intercommunication of a group of computers, primarily for the sharing of resources such as data storage devices and printers.

O. Logical Channel – A communications channel that allows two-way, simultaneous transmission of sequenced data packets through the network. No circuit capacity is preassigned to a logical channel. Capacity is made available as the data is transmitted. Each PVC is considered one logical channel or one virtual channel.

P. Maximum Burst Size (MBS) - Denotes the maximum number of consecutive cells that may be transmitted to the Telephone Company ATM network in a single burst at a rate that exceeds the SCR, but does not exceed the PCR, assigned to the VBR connection. MBS is a traffic parameter considered only for VBR traffic. Cells exceeding the MBS will be declared as non- conforming and will be buffered or discarded, depending on the level of congestion.

Q. Permanent Virtual Circuit (PVC) - Provides software-defined electronic path between two ports within the ATM Network. Each UNI requires the purchase of at least one PVC. A UNI or UNI Port connection can be associated with multiple PVCs. Since all PVCs need not be in use at the same time, it is possible for the total IR of all PVCs associated with one port to exceed the bandwidth of the port. It is not possible, however, for the simultaneous aggregation of the PVCs equivalent bandwidth to exceed the bandwidth of the port. Such a relationship is referred to as oversubscription or overbooking. When oversubscription occurs, there is no guarantee that the bandwidth defined for a VBR-nrt or UBR PVC will be available at any point in time. CBR PVC bandwidth is always guaranteed in oversubscription situations.

R. Protocol - A specific set of rules, procedures or conventions relating to format and timing of data transmission. It is a standard procedure that multiple data devices must accept and use in order to communicate with each other. Protocols break a file into parts called blocks or packets. When blocks or packets are sent, the receiving computer checks the arriving packets and sends an acknowledgment back to the sending computer.

S. Route Diversity - A separate and diverse physical route from the customer premises to the Telephone Company Serving Central Office. This includes a separate fiber optic pair assignment in two different and distinct fiber optic cables.

T. Serving Central Office (SCO) - The Telephone Company central office from which the customer normally receives dial tone. The customer's SCO may or may not have an ATM switch. Each SCO without an ATM switch will connect to an SCO with an ATM switch.

U. Statistical Multiplexing – A multiplexing technique in which timeslots are dynamically allocated on the basis of need rather than being predetermined. The data is typically transmitted on a first come, first served basis.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 6

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.2 DEFINITIONS (Cont’d)

V. UNI Port– A port on the Telephone Company ATM switch that is used to connect to the access line. The UNI port is the physical entry point for access to PVCs. The UNI port is on the line side or customer side of the ATM switch. UNI ports include the Telephone Company ATM switching equipment used in connecting these service elements to the ATM Network and enable customers to allocate bandwidth to applications as needed.

W. User to Network Interface (UNI) – A standard interface used to connect the end user to the Telephone Company ATM switch. It receives data cells from the customer’s LAN or other CPE devices and verifies that the data is in a valid ATM format before relaying the ATM cells to the destination point.

The following diagram illustrates some of the above mentioned terms:

Telephone Company’s ATM Service Diagram

Exchange and LATA Boundary

ATM Network Jointly Provisioned SCO SCO Private Line Other Telco Area ATM ATM CDL ATM-AL Switch Switch CDL

UNI Port ATM Port

ATM-NL

ATM-NL Jointly Provisioned RBOC ATM Switch Exchange and Company Area Boundary (Meet Point)

ATM Service Between Telephone Company and another Telco Service Area Legend

ATM-AL ATM Access Line (includes UNI Port) ATM-NL ATM Network Link ATM-Port Facilities not included CDL Customer Designated Location SCO Serving Central Office UNI Port Intracompany Provisioned User to Network Interface

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 19 2nd Revised Page 7

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.3 GENERAL REGULATIONS

A. ATM Service is provided to the customer in two forms. The first is ATM Access Line and PVC at a specified IR. The ATM Access Line includes the UNI port. The second is a digital private line transport facility, an ATM access port, otherwise known as a UNI, and a PVC at a specified IR. A PVC must be ordered for transmission between any two locations.

B ATM Service is provided subject to the availability of appropriate facilities.

C. The minimum service period for ATM Service is six months. ATM Service may be ordered for an initial six-month term or through a Term Discount Plan for fixed periods of up to 84 months.

D. When the customer orders additional PVCs, nonrecurring charges will apply. In addition, Administrative Charges will apply to all changes made to a customer’s ATM configuration at the customer’s request.

E. The ATM access services not covered by this Local Terms of Service will be ordered from the Telephone Company’s Private Line Services and Channels Tariff, the Company’s Intrastate Access Service Tariff, or the CenturyLink Operating Companies Tariff F.C.C. No. 9, or through an Individual Case Basis (ICB) contract.

F. Charges Applicable Under Special Conditions, as defined in Section 8 of this Local Terms of Service, may apply when technical limitations and/or the lack of facilities exist, or if it is necessary to construct facilities to satisfy service requests.

G. Whenever facilities are provided jointly by the Telephone Company and one or more other telephone companies, the regulations, rates and charges of such other telephone companies apply for the equipment and facilities furnished by them for use in connection with the interexchange ATM Service provided by the Telephone Company.

H. Where private line, Frame Relay Service, or ATM Service is required to interconnect to the Telephone Company’s ATM Service for a customer having locations outside of the Telephone Company service area, such service will be furnished only if satisfactory arrangements can be made with the other local or inter-exchange carrier.

I. Suspension of Service at the customer’s request, as defined in Section 33 of this Local Terms of Service, is not allowed for ATM Service.

J. The customer is responsible for payment of a Trouble Isolation Charge, as defined in Section 7.11 of this Local Terms of Service, for visits by the Telephone Company to the customer (T) premises when a service difficulty resulting in a trouble report is caused by the use of equipment or facilities provided by the customer.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 19 1st Revised Page 8

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.3 GENERAL REGULATIONS (Cont’d)

K. DS1 and NxDS1 ATM Service is not offered as a survivable service unless an alternate route is constructed. DS1 and NxDS1 diverse route service is not included in the rates and charges specified in Section 19.8.A. following and is subject to Charges Applicable Under Special Conditions, as defined in Section 8 of this Local Terms of Service, as well as any monthly rates charged under an ICB. DS3 and OC3 ATM Service does not include SONET Ring protection nor diverse route service. These services may be subject to Construction and Installation Charges, as defined in Section 8 of this Local Terms of Service, as well as any monthly rates charged under an ICB.

19.4 OBLIGATIONS OF THE TELEPHONE COMPANY

A. The responsibility of the Telephone Company is limited to furnishing network equipment suitable for ATM Service and to the maintenance and operation of such equipment in a manner proper for such service. Subject to this responsibility, the Telephone Company is not responsible for the through transmission of signals generated by the CPE or systems, or for the quality of, or defects in, such transmission or the reception of signals by such equipment or systems.

B. The Telephone Company is not responsible for installation, operation or maintenance of any terminal equipment, data unit or communications system provided by a customer or user unless provided for under separate contract. The Telephone Company is not responsible for adapting ATM Service to the technological requirements of any specific customer equipment.

C. The Telephone Company is not responsible to the customer or user if changes in any of the equipment, operations or procedures of the Telephone Company used in the provision of ATM Service render any facilities or equipment provided by the customer or user obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance, provided the Telephone Company has met any applicable information disclosure requirements otherwise required by law.

D. In order to maintain the quality of ATM Service, the Telephone Company reserves the right to perform preventative maintenance and software updates to the network. The Telephone Company has classified this maintenance as indicated below:

Scheduled Maintenance

Scheduled maintenance is used to perform such functions as hardware and software upgrades and network optimization. The Telephone Company will perform these tasks in a maintenance window that is defined as occurring between midnight and 6 a.m., local time, on Monday. The Telephone Company reserves the same time period for any other day(s) of the week to facilitate maintenance which cannot be completed during the Monday maintenance window. The Telephone Company will provide advance notice of all scheduled maintenance.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 9

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.4 OBLIGATIONS OF THE TELEPHONE COMPANY (Cont'd)

D. In order to maintain the quality of ATM Service... (Cont'd)

Demand Maintenance

Demand maintenance may occur as a result of unexpected events and is performed when ATM Service network elements are in jeopardy. The Telephone Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance prior notification may not be possible; however, the customer will be informed when the maintenance has been completed.

19.5 OBLIGATIONS OF THE CUSTOMER

A. The customer’s ATM compatible terminal equipment is responsible for retransmitting cells or packets that are discarded due to errors or network congestion.

B. Where ATM Service is available for use in connection with communications systems or equipment provided by a customer or user, the operating characteristics of such systems or equipment shall be such as not to interfere with any services offered by the Telephone Company. Such use is subject to the further provisions that the equipment provided by the customer or user does not endanger the safety of Telephone Company employees or the public; does not damage, harm, require change in or alteration of the equipment or other services of the Telephone Company; does not interfere with the proper operation of the Telephone Company’s equipment; or does not otherwise injure the public in its use of Telephone Company services. Upon notice from the Telephone Company that the equipment provided by the customer or user is causing, or is likely to cause, such hazard or interference, the customer shall take the necessary steps to remove or prevent such hazard or interference.

C. The customer, upon request, shall furnish such CPE information as may be required to permit the Telephone Company to design and maintain the ATM Service it offers and to assure that the service arrangement is in compliance with the regulations contained herein.

D. Upon service subscription, the customer should specify the equivalent bandwidth and Class of Service for each PVC ordered. A default of fifty (50) percent of the smallest port size will be assigned as the IR should the information not be provided. No individual PVC IR shall exceed (99) percent of the UNI port access rate. The sum of all PCRs on a single ATM port must not exceed five hundred (500) percent of the port line rate. The sum of all SCRs on a single ATM port must not exceed two hundred (200) percent of the port line rate.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 10

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.6 TERM DISCOUNT PLAN (TDP)

A. Term Discount Plan (TDP) provides the customer with discounted rates as specified by local terms of service and/or tariff for the ATM Access Line (ATM-AL), ATM Port (Port Only) and the ATM-Network Link (ATM-NL). The customer agrees to a minimum service commitment period for these elements when the TDP is established. Customers may disconnect or move PVCs and not be subject to termination liability charges. The customer must order a TDP in writing to the Telephone Company. A TDP may be ordered in one month increments based on the following plan options;

Plan A: 12 - 23 months Plan B: 24 - 35 months Plan C: 36 - 59 months Plan D: 60 - 84 months

B. The customer must specify the length of the initial service period at the time the service is ordered. When a customer converts to a TDP, no administrative charges are applied toward facilities in service at that time. If a customer moves from a month-to-month plan to a TDP, or upgrades from one TDP to a longer term TDP, no administrative charges are applied.

C. If a TDP customer disconnects any portion of the ATM Access Line, ATM Port and/or ATM- Network Link TDP service prior to the end of month 12, the customer is liable for 100% of the payments remaining for the first twelve months and 50% of the payments for the rest of the term plan or 12 months, whichever is shorter. If a customer disconnects any portion of their TDP service after the end of the 12th month, the customer is liable for 50% of the payments remaining under the TDP or 12 months, whichever is shorter. For example, a customer disconnecting in the 10th month of a 55-month plan owes 100% of 2-month payments and 50% of the 55-month plan payments for an additional 12 months. A customer disconnecting in the 25th month of a 36-month plan owes 50% of the term payments for an additional 11 months. If Construction Charges were applied to the service being terminated, any termination charges associated with the Construction Charges will also apply.

D. Rate changes as approved by the Missouri Public Service Commission will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If a Telephone Company initiated rate increase causes a customer’s rates to exceed the original rates in effect at the beginning of the TDP, the customer may cancel the TDP without incurring termination liability charges.

E. TDP commitment periods can be extended by the customer at any time during the term of the plan, up to a maximum of 84 months. The number of months accrued in the current plan will be applied toward the new plan selected.

F. At the end of the TDP service commitment period, the customer may subscribe to a new TDP at the prevailing rates set forth in Section 20.VIII following. If the customer does not select a new TDP, the rates will convert to the prevailing month-to-month rates.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 19 1st Revised Page 11

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.6 TERM DISCOUNT PLAN (TDP) (Cont'd)

G. When a service or rate element under a Term Discount Plan (TDP) arrangement is disconnected prior to the expiration of a selected service period as a result of a change in jurisdiction and/or a customer requested change to a Next Generation Service Offering of a separately tariffed service, Termination Charges will not apply when:

The service period of the new Term Discount Plan arrangement for the new service offering is a minimum period equal to or exceeding the remaining service period of the disconnected arrangement, whichever is greater, and

The service orders to install the new service and disconnect the old service are related together, and there is no lapse in service between installation of the new service and disconnection of the existing service, and

The service orders are for the same customer at the same location.

Multiple T1's (TransLink) to DS 3 (LightLink); Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) to Frame Relay Service (FRS) and Frame Relay Service (FRS) to Asynchronous Transfer Mode (ATM) are a few examples of a Next Generation Service Offering.

19.7 SERVICE COMPONENTS

A. Administrative Charge – Applies to changes in a customer’s network associated with PVCs. Although multiple changes can be caused by such actions, only one administrative charge applies per customer request.

This administrative charge applies in addition to applicable charges associated with Service Connections Charges - Moves and Changes, as specified in Section 29 of this Local Terms of Service.

B. ATM Access Line (ATM-AL) - A nonrecurring charge and monthly rate based on the connection line speed of the local loop access line. The access line is from the CDL to the serving central office and includes the UNI port on the ATM switch. Construction Charges may apply, if facilities do not already exist. Route Diversity of the local loop portion of ATM Access Line also may require Construction and Installation Charges.

Where the CDL is located in another telephone company’s service area, the ATM Access Line charges provide for transport to the meet-point boundary with the other local telephone company. Charges for service from the meet-point boundary to the CDL will be the responsibility of the customer based on the rates and charges of each jointly provisioning telephone company.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 19 1st Revised Page 12

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.7 SERVICE COMPONENTS (Cont’d)

C. ATM Additional Access Line (ATM-AAL) – A non-recurring charge and a monthly rate based on the connection line speed of the local loop access line. For DS3 service, up to two DS3 ATM AALs can be purchased at the rates and charges specified in Section 19.8.B after the initial DS3 ATM Access Line has been purchased. The DS3 ATM AAL must be located on the same fiber optical terminal and the same fiber route. For OC3 service, up to three OC3 ATM AALs can be purchased at the rates and charges specified in Section 19.8.B. after the initial OC3 ATM Access Line has been purchased provided that the Fiber Optic Terminal (FOT) at the CDL is an OC12 FOT. The OC3 ATM AAL must be located on the same fiber optical terminal and the same route. The ATM AAL is only offered where facilities are available.

D. ATM Network Link (ATM-NL) – A nonrecurring charge and monthly rate based on the DS1 or DS3 port at the Telephone Company’s ATM switch and transport from the ATM switch to the interconnecting ATM Service. Where the service is jointly provisioned with another telephone company, the appropriate charges will be based on the distance from the ATM to the meet- point boundary with the other telephone company. Charges for service from the meet-point boundary to the other company’s ATM switch will be the responsibility of the customer based on the rates and charges of each jointly provisioning telephone company. In addition to a DS1 or DS3 ATM Network Link, a minimum of one Gateway Service for bandwidth will apply.

E. ATM Port - A nonrecurring charge and monthly rate based on the speed of the port connection applies per port connection to the network supporting ATM. The port rate element can be used in lieu of the ATM Access Line element if the customer has an alternative Telephone Company-approved means of access to the ATM Network (such as TransLink or through a Telephone Company provided ICB arrangement).

F. Gateway Service - This service allows the Telephone Company ATM customers to interconnect to another ATM or FRS Network. The service is available wherever the Telephone Company has established a network interface with another private or public ATM or Frame Relay network. The charge for this service covers the facility from the Telephone Company ATM port to the interconnecting ATM or Frame Relay point of another company. The charge includes the software defined PVC to the other company’s network to the UNI port, but does not include the UNI port provided by the other company. Gateway Service is purchased in increments of IR. The customer accomplishes this by ordering PVCs and Gateway Service connections to the other company’s ATM or Frame Relay Network.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 13

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.7 SERVICE COMPONENTS (Cont’d)

G. IR and PVC - A monthly rate applies for each PVC based on the IR requested by the customer. If no IR is indicated, the IR will be set at the default of 50% of the associated ATM UNI Port. A nonrecurring charge applies for the establishment of each PVC and for each subsequent order of PVC(s). A separate rate is established for PVCs that are intraLATA and for PVCs that are interLATA.

Customers may select from three different Categories of Service (or QoS) for PVCs to ensure greater reliability for mission-critical applications in the event of network congestion:

Lowest Priority - Unspecified Bit Rate (UBR) Higher Priority - Variable Bit Rate-non-real-time (VBR-nrt) Highest Priority - Constant Bit Rate (CBR)

This flexibility helps to ensure maximum performance and satisfaction for individual customer communications applications.

H. Nonrecurring Charge (NRC) - A one-time charge for initial installation and installation of functions and features.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 19 1st Revised Page 14

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.8 RATES AND CHARGES

Effective July 1, 2015, month-to-month service is discontinued for all existing customers and is not available to new customers. Customers with an existing Term Discount Plan may retain their service until the expiration of that Term Discount Plan. Existing Term Discount Plans are not renewable.

A. ATM Access Line (ATM-AL) (includes Access Line and Port)

Monthly Nonrecurring Rate Charge

1.544 Mbps (DS1 UNI) Month to month $585.00 $700.00 12-23 months 525.00 700.00 24-35 months 495.00 700.00 36-59 months 445.00 0.00 60-84 months 390.00 0.00 *3 Mbps (2xDS1 UNI) Month to month 935.00 800.00 12-23 months 845.00 800.00 24-35 months 795.00 800.00 36-59 months 745.00 0.00 60-84 months 700.00 0.00 *6 Mbps (4xDS1 UNI) Month to month 1,870.00 900.00 12-23 months 1,685.00 900.00 24-35 months 1,590.00 900.00 36-59 months 1,495.00 0.00 60-84 months 1,405.00 0.00 *9 Mbps (6xDS1 UNI) Month to month 2,690.00 1,000.00 12-23 months 2,420.00 1,000.00 24-35 months 2,285.00 1,000.00 36-59 months 2,150.00 0.00 60-84 months 2,015.00 0.00

* Where facilities are available

MO 15-14 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 15

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.8 RATES AND CHARGES (Cont’d)

A. ATM Access Line (ATM-AL) (includes Access Line and Port) (Cont'd)

Monthly Nonrecurring Rate Charge

*45 Mbps (DS3 UNI) Telephone Company Provided Fiber Optic Terminal Month to month 0-3 miles $ 3,685.00 $ 2,800.00 Over 3 miles 4,790.00 2,800.00 12-23 months 0-3 miles 3,315.00 2,800.00 Over 3 miles 4,315.00 2,800.00 24-35 months 0-3 miles 3,130.00 2,800.00 Over 3 miles 4,070.00 2,800.00 36-59 months 0-3 miles 2,950.00 0.00 Over 3 miles 3,830.00 0.00 60-84 months 0-3 miles 2,785.00 0.00 Over 3 miles 3,595.00 0.00

* Where facilities are available

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 16

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.8 RATES AND CHARGES (Cont’d)

A. ATM Access Line (ATM-AL) (includes Access Line and Port) (Cont'd)

Monthly Nonrecurring Rate Charge

*155 Mbps (OC3 UNI) Customer Provided Fiber Optic Terminal Month to month 0-3 miles $ 4,425.00 $ 3,200.00 Over 3 miles 5,750.00 3,200.00 12-23 months 0-3 miles 3,980.00 3,200.00 Over 3 miles 5,175.00 3,200.00 24-35 months 0-3 miles 3,540.00 3,200.00 Over 3 miles 4,595.00 3,200.00 36-59 months 0-3 miles 3,320.00 0.00 Over 3 miles 4,315.00 0.00 60-84 months 0-3 miles 3,095.00 0.00 Over 3 miles 4,025.00 0.00

*155 Mbps (OC3 UNI) Telephone Company Provided Fiber Optic Terminal Month to month 0-3 miles 5,085.00 3,400.00 Over 3 miles 6,615.00 3,400.00 12-23 months 0-3 miles 4,575.00 3,400.00 Over 3 miles 5,950.00 3,400.00 24-35 months 0-3 miles 4,070.00 3,400.00 Over 3 miles 5,290.00 3,400.00 36-59 months 0-3 miles 3,815.00 0.00 Over 3 miles 4,960.00 0.00 60-84 months 0-3 miles 3,665.00 0.00 Over 3 miles 4,630.00 0.00

* Where facilities are available. OC3 service is available at rates only from serving central offices that have an ATM switch as specified by local terms of service and/or tariff. OC3 service is available at Individual Case Basis (ICB) rates from serving central offices that do not have an ATM switch.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 17

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.8 RATES AND CHARGES (Cont’d)

B. ATM Additional Access Line (ATM-AAL) on the same Fiber Optic Terminal and the same route.

Monthly Nonrecurring Rate Charge

*45 Mbps (DS3 UNI) Month to month $ 3,135.00 $ 1,500.00 12-23 months 2,820.00 1,500.00 24-35 months 2,505.00 1,500.00 36-59 months 2,350.00 0.00 60-84 months 2,195.00 0.00

**155 Mbps (OC3 UNI) Customer Provided Fiber Optic Terminal Month to month 4,975.00 2,500.00 12-23 months 4,480.00 2,500.00 24-35 months 3,980.00 2,500.00 36-59 months 3,735.00 0.00 60-84 months 3,485.00 0.00

**155 Mbps (OC3 UNI) Telephone Company Provided Fiber Optic Terminal Month to month 6,670.00 3,500.00 12-23 months 6,010.00 3,500.00 24-35 months 5,335.00 3,500.00 36-59 months 4,995.00 0.00 60-84 months 4,670.00 0.00

* Where facilities are available.

** Where facilities are available. OC3 service is available at rates only from serving central offices that have an ATM switch as specified by local terms of service and/or tariff. OC3 service is available at Individual Case Basis (ICB) rates from serving central offices that do not have an ATM switch.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 18

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.8 RATES AND CHARGES (Cont’d)

C. ATM Port (Port Only) Monthly Nonrecurring Rate Charge

1.544 Mbps (DS1 UNI) Month to month $460.00 $ 400.00 12-23 months 415.00 400.00 24-35 months 395.00 400.00 36-59 months 370.00 0.00 60-84 months 350.00 0.00

*3 Mbps (2xDS1 UNI) Month to month 700.00 500.00 12-23 months 665.00 500.00 24-35 months 630.00 500.00 36-59 months 595.00 0.00 60-84 months 560.0 0.00

*6 Mbps (4xDS1 UNI) Month to month 1,405.00 600.00 12-23 months 1,335.00 600.00 24-35 months 1,265.00 600.00 36-59 months 1,195.00 0.00 60-84 months 1,125.00 0.00

*9 Mbps (6xDS1 UNI) Month to month 2,015.00 700.00 12-23 months 1,915.00 700.00 24-35 months 1,815.00 700.00 36-59 months 1,715.00 0.00 60-84 months 1,615.00 0.00

45 Mbps (DS3 UNI) Month to month 1,950.00 1,500.00 12-23 months 1,750.00 1,500.00 24-35 months 1,660.00 1,500.00 36-59 months 1,565.00 0.00 60-84 months 1,475.00 0.00

155 Mbps (OC3 UNI) Month to month 2,525.00 2,000.00 12-23 months 2,275.00 2,000.00 24-35 months 2,155.00 2,000.00 36-59 months 1,915.00 0.00 60-84 months 1,795.00 0.00

* Where facilities are available.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 19

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.8 RATES AND CHARGES (Cont’d)

D. Permanent Virtual Circuit (PVC) – IntraLATA Monthly Nonrecurring Rate Charge (Per Increment) (Per PVC)

Over 0 thru 2.944 Mbps (Per increments of 64 Kbps) CBR $18.00 $ 50.00 VBR-nrt 10.00 50.00

Over 2.944 Mbps (Per increments of 1 Mbps) CBR 65.00 50.00 VBR-nrt 35.00 50.00

Monthly Nonrecurring Rate Per Charge Per (Connection) (Connection) UBR Per DS1 Connection 45.00 50.00 Per NxDS1 Conn. 65.00 50.00 Per DS3 Connection 325.00 50.00 Per OC3 Connection 850.00 50.00

Note: UBR PVCs must be ordered at the same transmission speed as the port with which it is associated.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 20

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.8 RATES AND CHARGES (Cont’d)

E. Permanent Virtual Circuit (PVC) – InterLATA Monthly Nonrecurring Rate Charge (Per Increment) (Per PVC)

Over 0 thru 2.944 Mbps (Per increments of 64 Kbps) CBR 20.00 50.00 VBR-nrt 12.00 50.00

Over 2.944 Mbps (Per increments of 1 Mbps) CBR 75.00 50.00 VBR-nrt 45.00 50.00

Monthly Nonrecurring Rate Per Charge Per (Connection) (Connection)

UBR Per DS1 Connection 55.00 50.00 Per NxDS1 Conn. 75.00 50.00 Per DS3 Connection 345.00 50.00 Per OC3 Connection 890.00 50.00

Note: UBR PVCs must be ordered at the same transmission speed as the port with which it is associated.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 19 1st Revised Page 21

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.8 RATES AND CHARGES (Cont’d)

F. ATM Network Link (ATM-NL) Monthly Nonrecurring Rate Charge *1.544 Mbps ATM-NL Month to month $450.00 $375.00 12-23 months 405.00 375.00 24-35 months 380.00 375.00 36-59 months 360.00 375.00 60-84 months 335.00 375.00

*45 Mbps ATM-NL Within CO Month to month 1,200.00 375.00 12-23 months 1,080.00 375.00 24-35 months 1,020.00 375.00 36-59 months 960.00 375.00 60-84 months 900.00 375.00

*45 Mbps ATM-NL 0-3 miles Month to month 1,300.00 375.00 12-23 months 1,170.00 375.00 24-35 months 1,105.00 375.00 36-59 months 1,040.00 375.00 60-84 months 975.00 375.00

*45 Mbps ATM-NL Over 3 miles Month to month 1,500.00 375.00 12-23 months 1,350.00 375.00 24-35 months 1,275.00 375.00 36-59 months 1,200.00 375.00 60-84 months 1,125.00 375.00

G. An administrative charge will be applied, in addition to the applicable charges associated with Service Connection and Service Charges, as specified in Section 16 of this Local Terms of Service, when a change is made to a customer’s ATM configuration (including changes to an existing group’s addressing or changes in bandwidth), at the customer’s request. Such changes are defined as those rearrangements necessary to add, delete or rearrange the customer’s configuration and changes of the PCR, SCR on a PVC. The administrative charge applies to changes in a customer’s network associated with PVCs. Only one administrative charge applies per customer request.

Administrative Charge (Nonrecurring) $75.00

* Where facilities are available.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 19 Original Page 22

ASYNCHRONOUS TRANSER MODE (ATM) SERVICE

19.8 RATES AND CHARGES (Cont’d)

H. Gateway Service, Permanent Virtual Circuit (PVC) - IntraLATA

Monthly Nonrecurring Rate Charge (Per Increment) (Per PVC)

Over 0 thru 2.944 Mbps (Per increments of 64 Kbps) CBR $ 0.00 $ 00.00 VBR-nrt 12.00 100.00

Over 2.944 Mbps (Per increments of 1 Mbps) CBR 75.00 100.00 VBR-nrt 45.00 100.00

Monthly Nonrecurring Rate Per Charge Per (Connection) (Connection)

UBR Per DS1 Connection 55.00 50.00 Per NxDS1 Conn. 75.00 50.00 Per DS3 Connection 345.00 50.00 Per OC3 Connection 995.00 50.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 20 1st Revised Page 1

FRAME RELAY SERVICE

20.1 DESCRIPTION

Existing customers will be grandfathered as follows:

• As of July 1, 2015, month-to-month customers will no longer be able to subscribe to this service.

MO 15-14 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 20 Original Page 1.1

FRAME RELAY SERVICE

20.1 DESCRIPTION

A. Frame Relay Service (FRS) is a fast packet network that permits the transmission of data at speeds of 56/64 Kbps, 128 Kbps, 256 Kbps, 384 Kbps, 512 Kbps, DS1, or DS3 using Permanent Virtual Circuits (PVCs). Utilizing statistical multiplexing, the FRS Network enables the customer to allocate circuit bandwidth to applications as needed, rather than assigning fixed channels to specific applications.

B. Permanent Virtual Circuits (PVCs) are logical channels that connect ports on a frame relay switch or between frame relay switches. PVCs are end-to-end, bi-directional channels that are established and disestablished via the service order process. Separate PVCs must be established to each location that the customer desires to transmit data. These PVC channels are virtual because they are established in software tables and do not tie up facilities when not in-use. Multiple PVCs can be defined over a single Frame Relay Access Line (FRAL), thereby providing a single access line the capability to transmit data to multiple destinations.

C. FRS requires the use of customer terminal equipment that functions as a multiplexer, bridger or router. This terminal equipment must be purchased separately from the FRS and must conform to Consultative Committee for International Telecommunication Union (ITU) and American National Standards Institute (ANSI) standards set forth in ITU: Q.933 Annex A, ANSI: T1.617 Annex D. The terminal equipment accumulates customer data and puts it into a frame relay format suitable for transmission over the FRS Network.

D. In the operation of FRS, customer premises equipment (CPE), such as frame relay assembler and disassemblers, encapsulate arriving data into variable length frames. These frames contain information, data link connection identifier (DLCI) addresses, identifying which PVC in the network should be used to forward the frame to the proper destination. The CPE then sends the frame into the FRS Network over a dedicated access facility called a User Network Interface (UNI). The frame relay switch reads identifying information and routes the frame to the proper destination based on a pre-established PVC.

E. Variable frame length capability is useful in communications between asynchronous Local Area Networks (LAN) and for transport of synchronous data traffic. FRS is capable of handling the requirements of bursty data sources because of the ability of the service to allocate additional bandwidth when not in use by other sources.

F. FRS is provided to the customer in the form of a Frame Relay Access Line (FRAL), Frame Relay User Network Interface Port and the PVC.

G. The actual throughput of aggregated PVC bandwidths in use at the same time on the same port cannot exceed the port speed.

MO 15-14 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 2

FRAME RELAY SERVICE

20.1 DESCRIPTION

H. Since multiple PVCs may be defined on one physical port, it is possible for the cumulative CIRs to exceed the physical bandwidth of that port. This is referred to as oversubscription and when this occurs, there can be no guarantee that the CIR defined for that port and PVC will be available at any point in time.

I. The Committed Information Rate (CIR) and the Excess Burst Size (Be) are traffic management parameters that allow the customer to fine tune implementation of Frame Relay Service.

J. Clear Channel Capability will be provided upon request and where deemed applicable by the Company. Special construction charges may apply.

K. FRS conforms to the International Telecommunications Union (ITU), formerly the Consultative Committee for International Telegraph and Telephone (CCITT), and American National Standards Institute (ANSI) standards set forth in technical publications.

20.2 DEFINITIONS

A. Committed Information Rate (CIR) - CIR defines the amount of data throughput on any designated PVC that the Telephone Company will support under normal operating conditions. CIR is administered per PVC. Any data burst beyond the CIR may be labeled Discard Eligible (DE) if the data transfer rate exceeds the CIR of the PVC being used. If the frame relay network develops congestion, the frames marked DE may be discarded. At service subscription, the customer must specify the CIR associated with each PVC. The retransmission of discarded frames is administered by the customer’s CPE.

B. Customer Designated Location (CDL) - The geographic location designated by the customer where the customer’s CPE is first considered to enter the Telephone Company’s network.

C. Data Link Connection Identifier (DLCI) – The address information contained in the frame relay header which conveys to the network how an individual frame should be routed. The DLCI essentially defines to which customer end point a particular frame should be sent.

D. Excess Burst Size (Be) - Denotes the data rate above Committed Information Rate (CIR) at which customer data will be admitted to the Frame Relay network. All Excess Burst data admitted to the network will be designated discard eligible.

E. Frame - A sequence of contiguous bits delimited by beginning and ending flag sequences.

F. Frame Relay Access Line (FRAL) – A FRAL is a UNI that provides access to the FRS Network. A FRAL can be purchased only if the customer has service (local dial tone) from the Telephone Company Serving Wire Center (SWC). A FRAL includes the provision of a frame relay access port.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 3

FRAME RELAY SERVICE

20.2 DEFINITIONS (Cont’d)

G. Frame Relay Port (FRAP) – FRAP is a port on the FRS network that is used to interconnect other Telephone Company provided private line services such as DigiLink, TransLink or a digital cross connect system port to the FRS. The FRAP is the physical entry point for PVCs. Ports include the electronic equipment used in connecting these service elements to the Frame Relay Network and enable customers to allocate bandwidth to applications as needed.

H. Frame Relay Service (FRS) – A fast packet network that provides the customer high-speed access and throughput to different customer addresses. Utilizing statistical multiplexing, the frame relay network enables the customer to allocate bandwidth to applications as needed, rather than dedicating fixed channels to specific applications.

I. Frame Relay Service Network Serving Area – Certain Telephone Company central offices are designated by the Telephone Company as Serving Area Points for the FRS Network Serving Area.

J. Gateway Service – This service allows the Telephone Company FRS customers to interconnect to another FRS Network. The service is available wherever the Telephone Company has established a network interface with another private or public frame relay network. Gateway Service is only available where such network connectivity exists or where suitable connectivity arrangements can be made that are acceptable to the Telephone Company.

K. Local Access and Transport Area - The term "Local Access and Transport Area" (LATA) denotes a geographic area for the provision and administration of communications service. It encompasses designated Access Areas which are grouped to serve common social, economic, and other purposes.

L. Local Area Network (LAN) – A network permitting the interconnection and intercommunication of a group of computers, primarily for the sharing of resources such as data storage devices and printers.

M. Logical Channel – A communications channel that allows two-way, simultaneous transmission of sequenced data packets through the network. No circuit capacity is pre-assigned to a logical channel. Capacity is made available as the data is transmitted. Each PVC is considered one logical channel.

N. Maximum Burst Rate (MBR) - The term "Maximum Burst Rate (MBR)" denotes the maximum information rate at which customer traffic will be admitted to the Frame Relay network. Traffic rates in excess of MBR will be automatically discarded on ingress to the network. Maximum Burst Rate is equal to the sum of the Committed Information Rate (CIR) and Excess Burst Size (Be).

O. Network to Network Interface (NNI) – The NNI specifies how a frame relay switch sends and receives data from a frame relay interexchange carrier’s or other customer's network.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 4

FRAME RELAY SERVICE

20.2 DEFINITIONS (Cont’d)

P. Permanent Virtual Circuits (PVCs) - The PVC provides a software-defined electronic path between the two ports within the FRS Network. A UNI or NNI Port Connection can be associated with multiple PVCs. Since all PVCs need not be in use at the same time, it is possible for the total CIR of all PVCs associated with one port to exceed the bandwidth of the port. It is not possible, however for the simultaneous aggregate of the PVCs throughput to exceed the bandwidth of the port. Such a relationship is referred to as oversubscription or overbooking, and when this occurs, there can be no guarantee that the bandwidth defined for that PVC will be available at any point in time.

Q. Protocol - A specific set of rules, procedures or conventions relating to format and timing of data transmission between two devices. It is a standard procedure that two data devices must accept and use to be able to understand each other. Protocols break a file into parts called blocks or packets. These packets are sent and the receiving computer checks the arriving packet and sends an acknowledgment back to the sending computer.

R. Serving Wire Center (SWC) - The customer’s serving wire center is the Telephone Company central office from which the customer normally receives dial tone.

S. Systems Network Architecture (SNA) - IBM's data communications scheme.

T. Statistical Multiplexing – A multiplexing technique in which timeslots are dynamically allocated on the basis of need rather than being predetermined. The data is typically transmitted on a first come, first served basis.

U. User to Network Interface (UNI) – The UNI is a standard interface used to connect the end user to the Telephone Company FRS Network. It receives the data frame from the customer’s LAN or other CPE devices and verifies that the DLCI is valid before relaying the frame to the destination point.

V. Utilization Reports - Reports that the customer can order that display circuit utilization for Frame Relay Access Ports (FRAP) and Permanent Virtual Circuits (PVC).

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 5

FRAME RELAY SERVICE

20.2 DEFINITIONS (Cont’d)

The following diagram illustrates some of the above mentioned terms.

Customer Switching Wire Center IntraLATA / InterLATA Designated (SWC) SWC DigiLink/TransLink Location Access (CDL) FRS FRAL Network FRAP CDL

User to Network Interface (UNI) NNI FRS = Frame Relay Service EXCHANGE BOUNDARY CIR = Committed Information PVC = Permanent Virtual

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 6

FRAME RELAY SERVICE

20.3 GENERAL REGULATIONS

A. FRS is provided to the customer in the form of an FRAL or a combination of digital, private line transport facilities (i.e. DigiLink or TransLink) a FRAP, and a PVC at a specified CIR. The FRAL or a combination of DigiLink/TransLink and a FRAP forms the customer access component to the FRS Network. DS3 Frame Relay Service is not offered bundled with the Frame Relay Access Line. DS3 Frame Relay Service is available on a UNI port only basis and the DS3 access line is obtained on an Individual Case Basis (ICB). The Frame Relay UNI Port Only offerings are provided for digital special access line connections to the network supporting Frame Relay Service. Digital special access lines are available from P.S.C. MO. No. 26 Section 7. A PVC must be ordered for transmission between any two locations. The CIR determines the speed that will be supported by the Telephone Company FRS Network under normal operating conditions.

B. FRS, as provided for in this section, is offered for local, intraLATA and intrastate interLATA use when Telephone Company facilities exist. The regulations and rates specified herein are in addition to the applicable regulations and rates specified in other tariffs, local terms of service and other sections of this Local Terms of Service. If it is necessary to construct facilities to satisfy service requests, the service may be provided pursuant to the Telephone Company’s Special Construction provisions.

C. The minimum service period for FRS is three months. FRS may be ordered on a month-to- month basis or through a Term Discount Plan for fixed periods of 12 to 84 months.

D. When the customer orders additional PVCs, nonrecurring charges shall apply. In addition, nonrecurring charges shall apply to all changes made to a customer’s frame relay configuration at the customer’s request. Such changes are defined as those necessary to add, delete, or rearrange the customer’s configuration, including changes to CIRs. One PVC nonrecurring charge shall apply for each PVC changed.

E. The FRAL will be ordered from the tariff and/or local terms of service of the state in which the SWC is located.

F. Whenever facilities are provided jointly by the Telephone Company and one or more other telephone companies, the regulations, rates and charges of such other telephone companies apply for the equipment and facilities furnished by them for use in connection with the interexchange FRS provided by the Telephone Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 7

FRAME RELAY SERVICE

20.3 GENERAL REGULATIONS (Cont’d)

G. Where it is necessary to use interexchange or local channel facilities of another telephone company in order to furnish a private line service to interconnect to the Telephone Company’s FRS, such service will be furnished only if satisfactory arrangements can be made with the other company.

H. Due to technical limitations, the distance between the SWC and the customer designated location (CDL) is limited to approximately 12,000 feet for 1.544 mbps access or 18,000 feet for 56 kbps access. A Telephone Company engineer may allow some deviation of this specification based on the gauge of wire used. For access lines that exceed this specification, the access line may be made operational by adding additional equipment. The Telephone Company will apply a special construction charge for the additional time and material required.

20.4 OBLIGATIONS OF THE TELEPHONE COMPANY

A. The responsibility of the Telephone Company shall be limited to furnishing network equipment suitable for FRS and to the maintenance and operation of such equipment in a manner proper for such service. Subject to this responsibility, the Telephone Company shall not be responsible for the through transmission of signals generated by the customer provided equipment or system, or for the quality of, or defects in, such transmission or the reception of signals by such equipment or systems.

B. The Telephone Company shall not be responsible for installation, operation or maintenance of any terminal equipment, data unit or communications system provided by a customer or user. The Telephone Company is not responsible for adapting FRS to the technological requirements of any specific customer equipment.

C. The Telephone Company shall not be responsible to the customer or user if changes in any of the equipment, operations or procedures of the Telephone Company used in the provision of FRS render any facilities provided by the customer or user obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance, provided the Telephone Company has met any applicable information disclosure requirements otherwise required by law.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 8

FRAME RELAY SERVICE

20.4 OBLIGATIONS OF THE TELEPHONE COMPANY (Cont’d)

D. In order to maintain the quality of FRS, the Telephone Company reserves the right to perform preventative maintenance and software updates to the network. The Telephone Company has classified this maintenance as indicated below:

Scheduled Maintenance

Demand Maintenance

Demand maintenance may occur as a result of unexpected events and is used when FRS network elements are in jeopardy. The Telephone Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance prior notification may not be possible, however, the customer will be informed when the maintenance has been completed.

20.5 OBLIGATIONS OF THE CUSTOMER

A. The customer’s Frame Relay compatible terminal equipment has the responsibility for retransmitting frames that are discarded due to errors or network congestion.

B. Where FRS is available for use in connection with communications systems or equipment provided by a customer or user, the operating characteristics of such systems or equipment shall be such as not to interfere with any services offered by the Telephone Company. Such use is subject to the further provisions that the equipment provided by the customer or user does not endanger the safety of Telephone Company employees or the public; damage, harm, require change in or alteration of the equipment or other services of the Telephone Company; interfere with the proper operation of the Telephone Company’s equipment or otherwise injure the public in its use of Telephone Company services. Upon notice from the Telephone Company that the equipment provided by the customer or user is causing, or is likely to cause, such hazard or interference, the customer shall take such steps as shall be necessary to remove or prevent such hazard or interference.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 9

FRAME RELAY SERVICE

20.5 OBLIGATIONS OF THE CUSTOMER (Cont’d)

C. The customer, upon request, shall furnish such CPE information as may be required to permit the Telephone Company to design and maintain the FRS it offers and to assure that the service arrangement is in compliance with the regulations contained herein.

D. At service subscription, the customer should specify the CIR and Be of each PVC ordered. CIR is the maximum information rate at which the customer's traffic will be admitted to the Frame Relay network without being designated eligible for discard. A default of fifty (50) percent of the smallest port size will be assigned as the CIR should the information not be provided. No individual PVC CIR shall exceed (95) percent of the FRAP access rate. The sum of all CIR on a single FRAP must not exceed two hundred (200) percent of the FRAP access rate.

20.6 TERM DISCOUNT PLAN (TDP)

A. Term Discount Plan (TDP) provides the customer with discounted rates. The customer must order a TDP in writing to the Telephone Company. A TDP may be ordered in increments of one month, based on the following plan options.

Plan A: 12 - 23 months Plan B: 24 - 35 months Plan C: 36 - 59 months Plan D: 60 - 84 months

B. Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If a Telephone Company initiated rate increase causes a customer’s rates to exceed the original rates in effect at the beginning of the TDP, the customer may cancel the TDP without incurring termination liability charges.

C. The customer must specify the length of the initial service period at the time the service is ordered.

D. If Special Construction charges were applied to the service being terminated, any termination charges associated with the Special Construction will also apply.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 10

FRAME RELAY SERVICE

20.6 TERM DISCOUNT PLAN (TDP) (Cont’d)

D. If Special Construction charges were applied to the service … (Cont’d)

1. A customer wishing to establish a TDP must commit at least 80 percent of its in-service UNI Ports, and associated Access Links, to be eligible for one, three or five year discounts. The commitment level will be based on UNI Port quantities. Customers may disconnect or move UNI Ports and are not subject to termination liability charges as long as the commitment levels are maintained.

2. A subsequent order to add FRS UNI Ports to an existing fixed-period service agreement must be for a fixed-period per Plan A, B, C, D or for the remainder of the existing fixed- period service agreement.

3. If a customer’s in-service level falls below the 80 percent commitment level, termination liability charges will be 50 percent of the total monthly recurring charges for the remaining period. This applies to Plan A, B, C and D.

E. When a service or rate element under a Term Discount Plan (TDP) arrangement is disconnected prior to the expiration of a selected service period as a result of a change in tariff jurisdiction and/or a customer requested change to a next generation service offering of a separately available service, Termination Charges will not apply when:

The service orders are for the same customer at the same location.

Frame Relay Service to: Asynchronous Transfer Mode (ATM) is an example of a next generation service offering.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 11

FRAME RELAY SERVICE

20.7 SERVICE COMPONENTS (Cont’d)

A. Frame Relay Access Line (FRAL) - A nonrecurring charge and monthly rate apply based on the speed of the port connection for each physical connection. The FRAL includes the provision of a port.

B. Frame Relay Access Port (FRAP) - A nonrecurring charge and monthly rate based on the speed of the port connection applies per port connection to the network supporting FRS. The port rate element can be used in lieu of the FRAL element if the customer has an alternative Company-approved means of access to the Frame Relay Network (such as DigiLink/TransLink).

C. CIR and PVC - A monthly rate applies for each PVC based on the CIR requested by the customer. If no CIR is indicated, the CIR will be set at the default of 50% of the associated Frame Relay Port. A nonrecurring charge applies for the establishment of each PVC and for each subsequent order of PVC(s). A separate rate is established for PVCs that are IntraLATA and for PVCs that are InterLATA.

Customers may select from three different classes of PVCs to ensure greater reliability for mission-critical applications in the event of network congestion:

Standard Priority - Frame for LAN Higher Priority - Frame for SNA Highest Priority - Frame for Voice

This flexibility helps to ensure maximum performance and satisfaction for individual customer data applications.

D. Administrative Charge – Applies to changes in a customer’s network configuration such as additions or changes of PVCs. Although multiple changes can be caused by such actions, only one administrative charge applies.

E. Private Network-to-Network Interface (Private NNI) - A charge for a DS1 facility from a customer’s FRS switch location to the Telephone Company’s FRS Network. In addition to the access facility, a 1.544 FRAP will be purchased.

F. Frame to Asynchronous Transfer Mode (ATM) Inter-Networking Links - The Telephone Company may establish facilities between FRS switching equipment and ATM Service switching equipment and may allow customers to share bandwidth on these facilities. Where these shared facilities are available to customers, the Frame to ATM Inter-Networking Link option exists. In addition to the FRS Customer Connection, the customer may subscribe to a Frame to ATM Inter-Networking Link. Links that extend between Frame Relay and ATM switches must have an associated CIR. One PVC exists between both customer premises through the Link. All CIRs on this PVC must have the same value. Frame to ATM Inter- Networking Links are only available where such facilities exist.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 20 1st Revised Page 12

FRAME RELAY SERVICE

20.7 SERVICE COMPONENTS (Cont’d)

G. Gateway Service - This service allows the Telephone Company FRS customers to interconnect to another FRS Network. The service is available wherever the Telephone Company has established a network interface with another private or public frame relay network. The charge for this service covers the facility from the Telephone Company FRS port to the interconnecting FRS of another company. The charge includes the software defined PVC to the other company’s network to the UNI port, but does not include the UNI port provided by the other company. The Gateway charge is purchased in increments of CIR. The following diagram shows a typical customer network that has three data devices interconnected to the Telephone Company FRS (sites D, E & F). The customer needs to interconnect their data devices to a fourth site (C) located on the FRS of another company. The customer accomplishes this by ordering three PVCs and three Gateway service connections to the other company’s FRS Network. This example assumes that frame relay access from site C is already established as illustrated on the following page.

H. Utilization Reports - Reports that the customer can order that display certain circuit utilization statistics for Permanent Virtual Circuits (PVC) and Frame Relay Access Ports (FRAP). The PVC report summarizes inbound and outbound packet discards and displays utilization as a percentage of CIR. The FRAP report summarizes inbound and outbound packet discards and displays utilization as a percent of port speed. Reports are ordered on a per port basis. Service is not available to NNI locations. A monthly plan and Term Discount Plans are available for fixed periods of 12 to 60 months. Reports are available only where Company facilities permit.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 13

FRAME RELAY SERVICE

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 20 1st Revised Page 14

FRAME RELAY SERVICE

20.8 RATES AND CHARGES

A. Frame Relay Access Line (FRAL) (includes Access Line and Port)

Monthly Nonrecurring Rate Charge 56 Kbps Month to month $125.00 $275.00 12-23 months 110.00 N/A 24-35 month 100.00 N/A 36-59 months 95.00 N/A 60-84 months 80.00 N/A 64 Kbps* Month to month 130.00 $300.00 12-23 months 115.00 N/A 24-35 months 105.00 N/A 36-59 months 100.00 N/A 60-84 months 85.00 N/A 128 Kbps Month to month 290.00 $350.00 12-23 months 255.00 N/A 24-35 months 250.00 N/A 36-59 months 186.00 N/A 60-84 months 159.00 N/A 256 Kbps Month to month 290.00 $375.00 12-23 months 255.00 N/A 24-35 months 250.00 N/A 36-59 months 240.00 N/A 60-84 months 210.00 N/A

* Where conditions allow

MO 15-14 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-01-2015 Section 20 Original Page 14.1

FRAME RELAY SERVICE

20.8 RATES AND CHARGES

A. Frame Relay Access Line (FRAL) (includes Access Line and Port) (Cont’d)

Monthly Nonrecurring Rate Charge 384 Kbps Month to month 490.00 $425.00 12-23 months 435.00 N/A 24-35 months 385.00 N/A 36-59 months 330.00 N/A 60-84 months 290.00 N/A 512 Kbps Month to month 490.00 $475.00 12-23 months 435.00 N/A 24-35 months 385.00 N/A 36-59 months 340.00 N/A 60-84 months 290.00 N/A 1.544 Mbps Month to month 575.00 $575.00 12-23 months 510.00 N/A 24-35 months 450.00 N/A 36-59 months 390.00 N/A 60-84 months 340.00 N/A

MO 15-14 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 15

FRAME RELAY SERVICE

20.8 RATES AND CHARGES (Cont’d)

A. Frame Relay Access Line (FRAL) (includes Access Line and Port) (Cont’d)

Monthly Nonrecurring Rate Charge *3 Mbps (2xDS1) Month to month $810.00 $575.00 12-23 months 650.00 N/A 24-35 months 600.00 N/A 36-59 months 550.00 N/A 60-84 months 500.00 N/A *6 Mbps (4xDS1) Month to month 1,385.00 $575.00 12-23 months 1,225.00 N/A 24-35 months 1,125.00 N/A 36-59 months 1,050.00 N/A 60-84 months 1,000.00 N/A *10.5 Mbps (7xDS1) Month to month 2,120.00 $575.00 12-23 months 1,950.00 N/A 24-35 months 1,850.00 N/A 36-59 months 1,775.00 N/A 60-84 months 1,725.00 N/A *12 Mbps (8xDS1) Month to month 2,500.00 $575.00 12-23 months 2,220.00 N/A 24-35 months 2,100.00 N/A 36-59 months 2,025.00 N/A 60-84 months 1,975.00 N/A

* Where facilities are available. CPE must be compliant with Frame Relay Forum.16 (FRF.16), Multilink Frame Relay Protocol Industry Standard.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 16

FRAME RELAY SERVICE

20.8 RATES AND CHARGES (Cont’d)

B. Frame Relay Port (FRAP) Only Monthly Nonrecurring Rate Charge 1.544 Mbps Month to month $360.00 $375.00 12-23 months 320.00 N/A 24-35 months 310.00 N/A 36-59 months 300.00 N/A 60-84 months 270.00 N/A 44.210 Mbps Month to month 1,400.00 $495.00 12-23 months 1,245.00 N/A 24-35 months 1,195.00 N/A 36-59 months 1,095.00 N/A 60-84 months 995.00 N/A

C. Permanent Virtual Circuit (PVC) – IntraLATA

Monthly Nonrecurring CIR, per PVC Rate Charge

Over 0 thru 8 Kbps Frame for LAN $3.00 $10.00 Frame for SNA 3.00 15.00 Frame for Voice 3.00 20.00 Over 8 thru 16 Kbps Frame for LAN 4.00 10.00 Frame for SNA 4.00 15.00 Frame for Voice 4.00 20.00 Over 16 thru 24 Kbps Frame for LAN 5.00 10.00 Frame for SNA 5.00 15.00 Frame for Voice 5.00 20.00 Over 24 thru 32 Kbps Frame for LAN 5.77 10.00 Frame for SNA 6.00 15.00 Frame for Voice 6.00 20.00 Over 32 thru 40 Kbps Frame for LAN 8.00 10.00 Frame for SNA 8.00 15.00 Frame for Voice 8.00 20.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 17

FRAME RELAY SERVICE

20.8 RATES AND CHARGES (Cont’d)

C. Permanent Virtual Circuit (PVC) - IntraLATA (Cont'd)

Monthly Nonrecurring CIR, per PVC Rate Charge

Over 40 thru 48 Kbps Frame for LAN $10.00 $10.00 Frame for SNA 10.00 15.00 Frame for Voice 10.00 20.00 Over 48 thru 56 Kbps Frame for LAN 12.00 10.00 Frame for SNA 12.00 15.00 Frame for Voice 12.00 20.00 Over 56 thru 64 Kbps Frame for LAN 15.00 10.00 Frame for SNA 15.00 15.00 Frame for Voice 15.00 20.00 Over 64 thru 128 Kbps Frame for LAN 20.00 10.00 Frame for SNA 20.00 15.00 Frame for Voice 24.00 20.00 Over 128 thru 256 Kbps Frame for LAN 27.00 10.00 Frame for SNA 27.00 15.00 Frame for Voice 32.00 20.00 Over 256 thru 384 Kbps Frame for LAN 31.50 10.00 Frame for SNA 31.00 15.00 Frame for Voice 37.00 20.00 Over 384 thru 512 Kbps Frame for LAN 36.00 10.00 Frame for SNA 36.00 15.00 Frame for Voice 36.00 20.00 Over 512 thru 768 Kbps Frame for LAN 40.00 10.00 Frame for SNA 40.00 15.00 Frame for Voice 40.00 20.00 Over 768 thru 1.536 Mbps Frame for LAN 61.95 10.00 Frame for SNA 61.00 15.00 Frame for Voice 61.00 20.00 Over 1.536 thru 4 Mbps Frame for LAN 132.g00 20.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 18

FRAME RELAY SERVICE

20.8 RATES AND CHARGES (Cont’d)

C. Permanent Virtual Circuit (PVC) - IntraLATA (Cont'd)

Monthly Nonrecurring CIR, per PVC Rate Charge

Over 4 thru 10 Mbps Frame for LAN $176.00 $10.00 Frame for SNA 176.00 15.00 Frame for Voice 176.00 20.00 Over 10 thru 16 Mbps Frame for LAN 249.00 10.00 Frame for SNA 249.00 15.00 Frame for Voice 249.00 20.00 Over 16 thru 34 Mbps Frame for LAN 275.00 10.00 Frame for SNA 275.00 15.00 Frame for Voice 275.00 20.00 Over 34 thru 44.210 Mbps Frame for LAN 407.00 10.00 Frame for SNA 407.00 15.00 Frame for Voice 407.00 20.00

D. Permanent Virtual Circuit (PVC) – InterLATA

Over 0 thru 8 Kbps Frame for LAN $3.00 10.00 Frame for SNA 3.00 15.00 Frame for Voice 3.00 20.00 Over 8 thru 16 Kbps Frame for LAN 4.00 10.00 Frame for SNA 4.00 15.00 Frame for Voice 4.00 20.00 Over 16 thru 24 Kbps Frame for LAN 4.95 10.00 Frame for SNA 4.95 15.00 Frame for Voice 5.00 20.00 Over 24 thru 32 Kbps Frame for LAN 5.77 10.00 Frame for SNA 5.77 15.00 Frame for Voice 6.00 20.00 Over 32 thru 40 Kbps Frame for LAN 8.00 10.00 Frame for SNA 8.00 15.00 Frame for Voice 8.00 20.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 19

FRAME RELAY SERVICE

20.8 RATES AND CHARGES (Cont’d)

D. Permanent Virtual Circuit (PVC) – InterLATA (Cont'd)

Monthly Nonrecurring Rate Charge Over 40 thru 48 Kbps Frame for LAN $10.00 $10.00 Frame for SNA 10.00 15.00 Frame for Voice 10.00 20.00 Over 48 thru 56 Kbps Frame for LAN 12.00 10.00 Frame for SNA 12.00 15.00 Frame for Voice 12.00 20.00 Over 56 thru 64 Kbps Frame for LAN 15.00 10.00 Frame for SNA 15.00 15.00 Frame for Voice 15.00 20.00 Over 64 thru 128 Kbps Frame for LAN 29.00 10.00 Frame for SNA 20.00 15.00 Frame for Voice 36.00 20.00 Over 128 thru 256 Kbps Frame for LAN 38.00 10.00 Frame for SNA 27.00 15.00 Frame for Voice 48.00 20.00 Over 256 thru 384 Kb Frame for LAN 31.00 10.00 Frame for SNA 31.00 15.00 Frame for Voice 31.00 20.00 Over 384 thru 512 Kbps Frame for LAN 36.00 10.00 Frame for SNA 36.00 15.00 Frame for Voice 36.00 20.00 Over 512 thru 768 Kbps Frame for LAN 58.00 10.00 Frame for SNA 40.00 15.00 Frame for Voice 40.00 20.00 Over 768 thru 1.536 Mbps Frame for LAN 61.00 10.00 Frame for SNA 61.00 15.00 Frame for Voice 61.00 20.00 Over 1.536 thru 4 Mbps Frame for LAN 132.00 10.00 Frame for SNA 132.00 15.00 Frame for Voice 132.00 20.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 20

FRAME RELAY SERVICE

20.8 RATES AND CHARGES (Cont’d)

D. Permanent Virtual Circuit (PVC) – InterLATA (Cont'd)

Monthly Nonrecurring Rate Charge Over 4 thru 10 Mbps Frame for LAN $176.00 $10.00 Frame for SNA 176.00 15.00 Frame for Voice 176.00 20.00 Over 10 thru 16 Mbps Frame for LAN 249.00 10.00 Frame for SNA 249.00 15.00 Frame for Voice 249.00 20.00 Over 16 thru 34 Mbps Frame for LAN 275.00 10.00 Frame for SNA 275.00 15.00 Frame for Voice 275.00 20.00 Over 34 thru 44.210 Mbps Frame for LAN 407.00 10.00 Frame for SNA 407.00 15.00 Frame for Voice 407.00 20.00

E. An administrative charge will be applied whenever a change is made to a customer’s frame relay configuration (including changes to an existing group’s addressing), at the customer’s request. Such changes are defined as those rearrangements necessary to add, delete or rearrange the customer’s configuration and changes of CIR on a PVC.

Administrative Charge (Nonrecurring) $50.00

F. Private Network-to-Network Interface (Private NNI)

Monthly Nonrecurring Rate Charge 1.544 Mbps NNI Month to month $210.00 $395.00 12-23 months 185.00 N/A 24-35 months 165.00 N/A 36-59 months 145.00 N/A 60-84 months 135.00 N/A

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 20 Original Page 21

FRAME RELAY SERVICE

20.8 RATES AND CHARGES (Cont’d)

G. Frame To ATM Inter-Networking Link

Monthly Nonrecurring CIR, per PVC Rate Charge

Over 768 thru 1.536 Mbps $75.00 $50.00

H. Gateway Service Monthly Nonrecurring CIR, per PVC Rate Charge

Over 0 thru 8 Kbps $10.00 $50.00 Over 8 thru 16 Kbps $20.00 $50.00 Over 16 thru 24 Kbps $30.00 $50.00 Over 24 thru 32 Kbps $40.00 $50.00 Over 32 thru 40 Kbps $45.00 $50.00 Over 40 thru 48 Kbps $50.00 $50.00 Over 48 thru 56 Kbps $55.00 $50.00 Over 56 thru 64 Kbps $60.00 $50.00 Over 64 thru 128 Kbps $70.00 $50.00 Over 128 thru 256 Kbps $80.00 $50.00 Over 256 thru 384 Kbps $90.00 $50.00 Over 384 thru 512 Kbps $100.00 $50.00 Over 512 thru 768 Kbps $110.00 $50.00 Over 768 thru 1.536 Mbps $125.00 $50.00

I. Utilization Reports Monthly Nonrecurring Per Port Rate Charge

Month to month $18.95 $50.00 12 - 23 months $16.95 $50.00 24 - 35 months $14.95 $50.00 36 - 59 months $12.95 $50.00 60 - 84 months $10.95 $50.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 21 1st Revised Page 1

PRIVATE LINES AND EQUIPMENT

21.1 GENERAL REGULATIONS

A. Private lines are circuits furnished and maintained by the Telephone Company. They are for private use and are equipped at each terminal with telephone or telegraph instruments or other signaling devices, and not connected for exchange or toll service.

B. The minimum contract term is one month where facilities are available. Where facilities are not available or the provision of private line service necessitates unusual expenditure, or where other special considerations are involved, the customer may be required to contract for service beyond the initial period or to pay an advance rental charge, or both.

C. For construction and installation charges and rates and regulations for special equipment, see "Charges Applicable Under Special Conditions" and "Special Equipment and Assemblies" Sections of this Local Terms of Service respectively.

D. All instruments and apparatus used in connection with private lines must be of a type approved by the FCC.

21.2 MILEAGE MEASUREMENT

A. Local Channels or Networks

Mileage between points within the same exchange area will be the airline distance.

1. Local Channels Connecting Only Two Customer Locations

Where a private line is furnished to connect only two customer locations, the mileage charge will be the airline measurement between connected premises. A one mile minimum mileage applies for each local two point channel.

2. Local Channel Networks, Serving Three or More Customer Locations

Where three or more customer premises are to be interconnected with private lines, the facilities will be considered as being a network of component circuits, with mileage computation as follows:

a. Wire Interconnecting Center

Wire interconnecting centers will be established for networks by the Telephone Company in consideration of the availability and routing of circuits.

b. Network Mileage

The network mileage will be the sum of the mileages for all component circuits measured airline between the network interconnecting centers and the location of each of the customer premises plus any applicable branch circuit or drop mileages. A one mile minimum mileage applies for each separate component circuit in the network.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 21 Original Page 2

PRIVATE LINES AND EQUIPMENT

21.2 MILEAGE MEASUREMENT (Cont’d)

A. Local Channels or Networks (Cont'd)

2. Local Channel Networks, Serving Three or More Customer Locations (Cont’d)

Where three or more customer premises are to be interconnected with private lines, the facilities will be considered as being a network of component circuits, with mileage computation as follows:

c. Branch Circuit or Drop Mileage

In certain private line arrangements, a branch circuit or drop may be connected to a component circuit at an intermediate point between the network interconnecting center and the component circuit end.

(1) For each branch circuit or intermediate drop an additional mileage charge applies, measured airline from the point of interconnection with the component circuit to the customer location.

(2) A minimum mileage charge of one-fourth (1/4) mile applies for each branch circuit or intermediate drop.

3. On Premises Extensions

Where the customer requires an extra station or additional private line to be connected on the same premises, each additional extension station or terminal location shall be defined as a branch circuit.

B. Interexchange Channels See Embarq Missouri, Inc.’s Private Line section.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 21 1st Revised Page 3

PRIVATE LINES AND EQUIPMENT

21.3 RATES

The following rates and charges apply to private lines wholly furnished within the local exchange.

A. Mileage Charges Monthly Charges

1. Each local Channel or Network

For the first one-quarter mile or fraction thereof (airline distance) (MBBAC) $4.75

Each additional one-quarter (1/4) mile (MBBAL) $4.75

B. Signalling or Special Equipment

Rates are computed in accordance with the Local Terms of Service "Special Equipment and Assemblies" section.

C. Service Connection and Installation Charges

1. Local Channels

For each termination of a local channel at the customer's premises, including connection with interexchange channels and network wire center where required, but not including signalling equipment or special station apparatus, charges found in the "Service Connection Charges" Section of this Local Terms of Service will apply.

2. Signalling or Special Station Apparatus and Equipment Connection charges are based on the provisions found in the "Special Equipment and Assemblies" Section of this Local Terms of Service.

D. Special Private Line Channels

1. Rates specified herein are for standard voice grade channels or circuits normally used by the telephone company for transmission of voice messages.

2. When channels or circuits are required of a special design or capability in excess of normal, the rate will be based on the "Special Equipment and Assemblies" and "Charges Applicable Under Special Conditions” Sections of this Local Terms of Service.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 21 Original Page 4

PRIVATE LINES AND EQUIPMENT

21.4 CONNECTIONS

A. Connections With Certain Facilities Of Customers

1. Entrance Facilities

Description

Channels for use with customer-provided channels to extend the customer-provided channels to a service point of the customer. Channels are furnished for half-duplex or full duplex operation on a two-point basis for a minimum period of one month.

Approximate bandwidth of 300-3000 cycles per second. Furnished to extend customer- provided communications channels to a service point of the customer.

Regulations

In addition to the other regulations set forth in the "Rules and Regulations Applying to all Customer Contracts" section, the following regulations apply to entrance facilities.

These channels are furnished to extend a customer-provided communications channel, voice grade or less, to a customer service point (1) within an exchange, or (2) located 25 airline miles or less from the point at which the customer-provided communications channel is connected to the Telephone Company entrance facility.

Connection of Customer-Provided Terminal Equipment or Communications Systems to Telephone Company Entrance Facilities.

a. Customer-provided communications channels may be connected with Entrance Facilities furnished by the Telephone Company for the purpose of extending the customer-provided communications channels to a service point of the customer. The connection shall be through connecting arrangements furnished, installed and maintained by the Telephone Company.

The customer-provided channels shall comply with the minimum protection criteria.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 21 Original Page 5

PRIVATE LINES AND EQUIPMENT

21.4 CONNECTIONS (Cont'd)

A. Connections With Certain Facilities Of Customers (Cont'd)

1. Entrance Facilities (Cont'd)

b. Entrance facilities may be connected at a customer service point to customer- provided transmitting and receiving terminal equipment or to customer-provided communications systems for the purpose of communicating with transmitting and receiving terminal equipment located on the premises on which the service point is located. The connection shall be through connecting arrangements furnished, installed and maintained by the Telephone Company. The customer-provided terminal equipment or communications systems shall comply with the minimum protection.

c. To protect Telephone Company facilities and the services furnished to the general public by the Telephone Company from harmful effects, the signals applied to Telephone Company facilities by customer-provided terminal equipment or communications systems, must comply with the following minimum protection criteria.

(1) Where customer-provided communications channels are connected to entrance facilities for the purpose of extending the customer-provided channel to a service point of the customer, the following minimum protection criteria apply:

(a) to prevent excessive noise and crosstalk, it is necessary that the power of the signal at the central office not exceed 12db below one milliwatt when averaged over any three second interval.

The power of the signal which may be applied by the customer- provided channel to the Telephone Company four-wire interface located on the customer's premises shall be specified for each type of connecting arrangement, but in no one case shall it exceed one milliwatt.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 21 Original Page 6

PRIVATE LINES AND EQUIPMENT

21.4 CONNECTIONS (Cont'd)

A. Connections With Certain Facilities Of Customers (Cont'd)

1. Entrance Facilities (Cont'd)

c. To protect Telephone Company facilities … (Cont'd)

(1) Where customer-provided communications … (Cont'd)

(b) to protect other services it is necessary that the signal which is applied by the customer-provided channel to the Telephone Company four-wire interface meet the following limits:

(i) The power in the band from 3,995 hertz per second to 4,005 hertz per second shall not exceed 18db below the power of the signal as specified preceding.

(ii) The power in the band from 4,000 hertz per second to 10,000 hertz per second shall not exceed 16db below one milliwatt.

(iii) The power in the band from 10,000 hertz per second 25,000 hertz per second shall not exceed 24 db below one milliwatt.

(iv) The power in the band from 25,000 hertz per second to 40,000 hertz per second shall not exceed 36db below one milliwatt.

(v) The power in the band above 40,000 hertz per second shall not exceed 50db below one milliwatt.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 21 Original Page 7

PRIVATE LINES AND EQUIPMENT

21.4 CONNECTIONS (Cont'd)

A. Connections With Certain Facilities Of Customers (Cont'd)

1. Entrance Facilities (Cont'd)

c. To protect Telephone Company facilities … (Cont'd)

(1) Where customer-provided communications … (Cont'd)

(c) Where there is connection to a local or long distance message telecommunications central office line, to prevent the interruption of disconnection of a call, or interference with network control signalling, it is necessary that the signal applied by the customer-provided channel to the Telephone Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 hertz per second band. If signal power is in the 2450 to 2750 hertz per second band, it must not exceed the power present at the same time in the 800 to 2450 hertz per second band.

(i) Where customer-provided terminal equipment or communications sys-tems systems are connected at a service point of the customer to entrance facilities, the following minimum protection criteria apply:

(a) To prevent excessive noise and crosstalk it is necessary that the power of the signal at the central office not exceed 12db below one milliwatt when averaged over any three-second interval. The power of the signal which may be applied by the customer-provided terminal equipment or communication system to the Telephone Company four-wire interface located on the customer's premises shall be specified for each type of connecting arrangement, but in no case shall it exceed one milliwatt.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 21 Original Page 8

PRIVATE LINES AND EQUIPMENT

21.4 CONNECTIONS (Cont'd)

A. Connections With Certain Facilities Of Customers (Cont'd)

1. Entrance Facilities (Cont'd)

c. To protect Telephone Company facilities … (Cont'd)

(1) Where customer-provided communications … (Cont'd)

(i) Where customer-provided terminal … (Cont’d)

(b) To protect other services it is necessary that the signal which is applied by the customer-provided terminal equipment or communications system to the Telephone Company four-wire interface located on the customer's premises meet the following limits:

(1) The power in the band from 3,995 hertz per second to 4,005 hertz per second shall not exceed 18db below the power of the signal as specified preceding.

(2) The power in the band from 4,005 hertz per second to 10,000 hertz per second shall not exceed 16db below one milliwatt.

(3) The power in the band from 10,000 hertz per second to 25,000 hertz per second shall not exceed 24db below one milliwatt.

(4) The power in the band from 25,000 hertz per second to 40,000 hertz per second shall not exceed 36db below one milliwatt.

(5) The power in the band above 40,000 hertz per second shall not exceed 50db below one milliwatt.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 21 Original Page 9

PRIVATE LINES AND EQUIPMENT

21.4 CONNECTIONS (Cont'd)

A. Connections With Certain Facilities Of Customers (Cont'd)

1. Entrance Facilities (Cont'd)

c. To protect Telephone Company facilities … (Cont'd)

(1) Where customer-provided communications … (Cont'd)

(i) Where customer-provided terminal … (Cont’d)

(c) Where there is connection to a local or long distance message telecommunications central office line, to prevent the interruption or disconnection of a call, or interference with network control signalling, it is necessary that the signal applied by the customer- provided terminal equipment or communication system to the Telephone Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 hertz per second band. If signal power is in the 2450 to 2750 hertz per second band, it must not exceed the power present at the same time in the 800 to 2450 hertz per second.

(ii) Rates and Charges - Monthly Service

Special charges based on cost are applied for entrance facilities on a case by case basis. See "Special Equipment and Assemblies" section.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 21 Original Page 10

PRIVATE LINES AND EQUIPMENT

21.4 CONNECTIONS (Cont'd)

A. Connections With Certain Facilities Of Customers (Cont'd)

2. Definitions

Communications Systems

The term "Communications Systems" denotes channels and other facilities which are capable of two-way communications between customer-provided terminal equipment or Telephone Company stations.

Connecting Arrangement

The term "Connecting Arrangement" denotes the equipment provided by the Telephone Company to accomplish the direct electrical connection of customer-provided facilities with the facilities of the Telephone Company, or the direct electrical connection of Telephone Company facilities.

Contract

The term "contract" refers to the service agreement between a customer and the Telephone Company under which facilities for communication between specified locations, for designated periods, and for the use of the customer specifically named in the contract are furnished in accordance with the provisions of this Local Terms of Service.

Customer-Provided Terminal Equipment

The term "Customer-Provided Terminal Equipment" denotes devices, apparatus and their associated wiring, provided by a customer for use with facilities furnished by the Telephone Company for private line service and does not include customer-provided communications systems.

Network Control Signalling

The term "Network Control Signalling" denotes the transmission of signals used in the telecommunications system which perform functions such as supervision (control, status, and charging signals), address signalling (e.g., dialing), calling and called number identification, audible tone signals (call progress signals indicating reorder or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of switching machines in the telecommunications systems.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 21 Original Page 11

PRIVATE LINES AND EQUIPMENT

21.4 CONNECTIONS (Cont'd)

A. Connections With Certain Facilities Of Customers (Cont'd)

2. Definitions (Cont’d)

Network control Signalling Unit

The term "Network Control Signalling Unit" denotes the terminal equipment furnished, installed and maintained by the Telephone Company for the provision of network control signalling.

Service Point

The term "Service Point" when used in connection with customer-provided communication channels denotes the point on the customer's premises where channels provided by or furnished to the customer are terminated in transmitting and receiving terminal equipment or in switching equipment used, at least in part, for communications with stations or customer-provided terminal equipment located on the premises.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 1

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1)

A. General

1. Integrated Services Digital Network - Basic Rate Interface (ISDN-BRI) is a local exchange telecommunications service that provides integrated voice and data communications capability. ISDN-BRI service supports the simultaneous transmission of voice and data over a single exchange access line.

ISDN-BRI provides a customer two B-channels with transmission speeds up to 64 Kbps each and one 16 Kbps D-channel. The service provides switched communication paths providing end user access to a variety of network services and features including data, voice and video, which conforms to internationally developed, published and recognized standards generated by the International Telecommunications Union.

2. Service Capabilities

a. ISDN-BRI consists of three distinct channels delivered to the customer’s premise: two B (bearer) channels and one D (delta) channel. This is also known as 2B+D. ISDN-BRI is not available in other channel configurations of 1B+D or 0B+D.

b. The B-channel carries voice and/or data communications at speeds up to 64 Kbps, from the customer’s premise, over the loop facility, to the central office. Packet data services are not available over the B-channel.

c. The D-channel carries administrative signaling at 16 Kbps for call-control for either a voice or data B-channel call on the ISDN-BRI line. The D-channel does not have voice capability. Packet data services are not available on the D-channel.

d. Customers subscribing to ISDN-BRI must comply with ISDN Basic Rate Network Interface specifications as specified by the Company. The ISDN Basic Rate Interface is comprised of a limited set of standard user-network interfaces. The BRI customer premises equipment (CPE) located at the customer premises must be compatible with the network interface. This interface is defined as follows:

A two-wire interface is the physical interface between a central office switch equipped with ISDN and the customer premises equipment which is necessary for terminating a telephone circuit or facility at the customer premises.

(1) Limited to existing residence customers at existing locations as of July 30, 2008.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 2

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

A. General (Cont'd)

3. Standard Features

a. Closed User Group – allows the user to establish subnetworks within which the members of the Closed User Group can communicate. Each data terminal in a Closed User Group can be arranged in one of the following modes:

(1) Outgoing Access – The data terminal originates outgoing calls only.

(2) Incoming Access – The data terminal receives incoming calls only.

(3) Incoming Calls Barred – The data terminal originates outgoing calls only to the data terminals in the Closed User Group with which it is associated.

(4) Outgoing Calls Barred – The data terminal receives incoming calls only from the data terminals in the Closed User Group with which it is associated.

(5) Unrestricted Access – The data terminal receives and originates both incoming and outgoing calls.

b. Configuration Group – Associates a button or buttons of an ISDN-CPE station to a feature or group of features. Each different telephone set button arrangement requires that a different Configuration Group be assigned.

(1) Limited to existing residence customers at existing locations as of July 30, 2008.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 3

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

A. General (Cont'd)

4. Service Capability Packages (2)

a. Customers shall subscribe to one of the following Service Capability Packages specifying the assignment of each B-channel. Through the North American ISDN Users’ Forum, a set of ISDN Service Capability Packages have been defined and given a letter designation. Each of the Service Capability Packages describes a specific interface configuration as well as the features and capabilities of that interface. Detailed technical specifications are defined for each of the Service Capability Packages. These packages have been established to help simplify the ordering, provisioning, and installation of ISDN.

(1) Standard ISDN-BRI (equivalent to Package S without features) 1–B Alternate voice data 1–B Alternate voice data

Key Telephone Systems ISDN may be purchased for a key system from this Local Terms of Service in the place of a key trunk (for ISDN-capable key systems). If terminating an ISDN-BRI line into key system, the customer shall order one of the following Service Capability Packages:

(2) Package H: 1-B Voice Only 1-B Data only (Includes Additional Call Offering)

(3) Package L: 1-B data only 1-B Alternate voice data (Includes Additional Call Offering)

(1) Limited to existing residence customers at existing locations as of July 30, 2008. (2) ISDN terminal equipment is the responsibility of the customer and must support the configuration, optional services, and features chosen by the customer.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 4

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

A. General (Cont'd)

5. Optional Services and Features (2)

a. The ISDN-BRI offering provides the customer with the following features, where available.

(1) Call Pickup – Originating and Terminating – This feature allows a station user to answer any call within an associated predesignated pickup group. If more than one line within the pickup group has an unanswered incoming call, the call to be answered is selected by the central office switching system.

(2) Flexible Calling - This feature includes: Hold/Retrieve (2) B-Channel Reservation Three-Way Conference Calling Add-on (previously held conference call) Drop Last Call Transfer No Transfer Restriction Consultation Hold

(3) Six-Way Conference Calling, Drop, Hold, Transfer – This feature allows the customer to add up to five parties to an existing call. This feature is for voice calls only.

(4) Automatic Callback (Repeat Dial) – This feature provides automatic callback to the last dialed number.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 5

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

A. General (Cont'd)

5. Optional Services and Features (2) (Cont'd)

a. The ISDN-BRI offering provides the customer with the following features, where available. (Cont'd)

(5) Additional Call Offering (ACO) – This feature allows multiple call appearances per telephone number (B-channel) per telephone set. Example: A customer can put up to 3 calls on hold and receive another call on the phone, with all calling parties dialing the telephone number associated with voice on B-channel.

(6) Call Forwarding – This feature provides the customer with Call Forwarding Variable, Call Forwarding Busy and Call Forwarding No Answer with message waiting indicator, either visual or audible.

(7) Calling Number Identification - This feature permits the customer to receive and display the calling party telephone number for calls placed to the customer.

(8) Calling Name Identification – This feature permits the customer to receive and display the calling party name for calls placed to the customer.

(9) Additional Directory Numbers – Additional directory numbers are available on each B-channel in addition to the primary directory number assigned to the B-channel. Additional Directory Numbers are purchased separately.

(10) Multi-line Hunt Group – This feature is limited to hunting within ISDN-BRI lines and on an individual customer location basis. Directory numbers within the multi-line hunt group may not have multiple call appearances.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 6

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

A. General (Cont'd)

5. Optional Services and Features (2) (Cont'd)

a. The ISDN-BRI offering provides the customer with the following features, where available. (Cont'd)

(11) Feature Package 1 - This package includes: Calling Number ID/Calling Name ID Call Forwarding Flexible Calling Automatic Callback Additional Call Offering

(12) Loop Extension – ISDN-BRI is available only where the customer’s service location is within the provisioning limitations as determined prior to installation of the service. This limitation is a cable plant distance of approximately 18,000 feet. The actual distance is dependent on decibel (db) loss and not just physical loop length. Should the customer’s service location exceed said limitations, service will be provided where the Company has compatible facilities available, or where existing facilities can be made compatible by the addition of special equipment. This service, which carries an additional charge, is called Individual Line Loop Extension and will extend the loop to approximately 36,000 feet.

B. Regulations

1. This service is offered only where facilities and appropriate technology exist.

2. Local voice and data calls will be billed on a flat-rate basis, as shown in Section 22.1.C. Toll charges shall apply when data or voice calls are made outside of the customer’s designated local calling area. When two simultaneous B-channels are combined for a maximum data speed of 128 Kbps, the toll call will be billed as if two calls were dialed by the originating customer.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 7

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

B. Regulations (Cont'd)

3. In exchanges where IntraLATA Presubscription has been implemented, only one InterLATA and one IntraLATA Carrier may be selected for all B-channels associated with the same ISDN-BRI Service. Access via 101XXXX to other Interexchange Carriers is available.

4. A minimum service period of three months is required.

5. The Company shall terminate ISDN-BRI Services at the Company Network Interface Device (NID) located at the customer’s premises.

6. Two Primary Directory Numbers will be included with an ISDN-BRI Service, one for each B-Channel. If Additional Directory Numbers are required on either channel, an additional charge, as specified in Section 22.1.D., will apply for each additional number.

7. ISDN-compatible customer premises terminal equipment is required for proper operation. It is the customer’s responsibility to provide necessary power and obtain such equipment.

8. The provisions for temporary suspension of service, as defined in Section 33 of this Local Terms of Service, do not apply to ISDN-BRI Service.

9. This service is available only from central offices, which have the necessary facilities to provide ISDN-BRI on the standard network platform. In the event a customer is provided service from a non-ISDN compatible central office, the Company will provide ISDN-BRI Service from an alternative serving central office. This provision is accomplished by utilizing a 'hubbing' architecture and the subscriber may be required to accept a unique NXX.

When a unique NXX is required, charges for Foreign Exchange Service, specified in the Company Private Line section will apply in addition to the rates and charges included in this section. Due to the nature of the 'hubbing' architecture and the use of a unique NXX, the local calling area (e.g., Extended Area Service) may change.

Emergency 911 calls placed over ISDN-BRI lines provisioned via this arrangement will be identified as the alternative service central office NXX and not the non-ISDN compatible central office NXX. The Company shall not be liable for any loss or damages arising from emergency calls placed from ISDN-BRI lines provisioned via an alternative serving central office.

(1) Limited to existing residence customers at existing locations as of July 30, 2008.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 8

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

B. Regulations (Cont'd)

10. One directory listing will be provided with ISDN-BRI. Additional listings are available as specified in the Company’s Local Terms of Service.

11. ISDN-BRI Service will be assessed the appropriate interstate charges (e.g. End User Common Line and Presubscribed Interexchange Carrier Charge), as defined in the CenturyLink Operating Companies Tariff F.C.C. No. 9.

12. ISDN-BRI does not provide for the transmission of packet data on either the D-channel or one of the B-channels.

13. ISDN-compatible terminal equipment is a requirement for operation and is the customer’s responsibility. ISDN customer-premise equipment is dependent upon commercial power and not power from the Company central office. For their safety and well-being, all ISDN customers are encouraged to maintain a non-ISDN access line on the premises for emergency calls in the event of a loss of commercial electrical power. In the event a subscriber elects to disconnect or not maintain a non-ISDN access line, the customer assumes full responsibility for telephone service in the event of an emergency.

14. ISDN-BRI Service is available with single line residence (1) and business service.

15. ISDN-BRI lines may be purchased out of this Local Terms of Service to be associated with Centrex Service, as defined in Section 44 of this Local Terms of Service. Terms and conditions for Centrex Service will apply to these ISDN-BRI lines except as otherwise stated in this section. Optional features compatible with ISDN-BRI may be purchased from the Centrex Optional Features Section of the Local Terms of Service as well as features unique to ISDN lines from the Optional Features in this section.

ISDN-BRI lines associated with Centrex Service may be purchased only for those features from the Centrex section of the Local Terms of Service. ISDN-BRI can be provisioned in the same Centrex customer group if, and only if, the customer group is resident in an ISDN equipped host or remote office. All other Centrex customers can subscribe to ISDN-BRI, however, the service will be provisioned as a stand-alone service and will not be included in the customer group.

(1) Limited to existing residence customers at existing locations as of July 30, 2008.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-06-2016 Section 22 2nd Revised Page 9

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

B. Regulations (Cont'd)

16. ISDN-BRI Service may be terminated in key telephone systems in lieu of a key trunk. However, the key telephone system must be ISDN compatible.

17. ISDN-BRI Service for customers subscribing to Rotary Hunt Service, as defined in Section 17, will be provisioned outside the existing hunt group.

C. Application of Rates

1. ISDN-BRI Service is offered on an unlimited use basis. All applicable state and federal charges will apply. Toll charges apply when data or voice calls are completed outside the customer’s designated local calling area or EAS territory.

2. The monthly rates for Service Capability Packages are applied on a per package basis.

3. The ISDN-BRI monthly rates are in addition to the applicable R-1 (Residential Individual Line), B-1 (Business Individual Line) or Centrex access line rate. These rates vary by service area and can be found in Sections 15 and 44 of the Local Terms of Service.

(1) Limited to existing residence customers at existing locations as of July 30, 2008.

MO 16-01 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 10

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

C. Application of Rates (Cont'd)

4. The Non-Recurring Charge for ISDN Service Capability Package installation will be discounted 50% when a customer commits to a 12-month service period or 100% when a customer commits to a 24-month service period. If termination of service prior to the end of the commitment occurs, the customer is responsible for payment of the remainder of the Non-Recurring Charge.

5. ISDN-BRI provides for one Configuration Group to be established at the initial implementation of service. Subsequent additions of Configuration Groups or in excess of one group on the initial establishment of service will be charged an installation charge per Configuration Group.

6. A Change Charge will apply for a database change subsequent to the installation of an ISDN-BRI Service. This includes changing, adding, or deleting features or feature packages, directory numbers, or number appearances.

7. However, this termination requirement will not apply when the customer converts to a next generation service offering of a separately available service, provided that:

a. The service period for the new service offering is a minimum period equal to or exceeding the remaining service period of the disconnected arrangement, whichever is greater; and

b. The service orders to install the new service and disconnect the old service are related together, and there is no lapse in service between installation of the new service and disconnection of the existing service; and

c. The service orders are for the same customer at the same location.

Integrated Services Digital Network (ISDN) to Frame Relay Service (FRS) is an example of a next generation service offering.

(1) Limited to existing residence customers at existing locations as of July 30, 2008.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 11

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

D. Rates and Charges Monthly Nonrecurring 1. SERVICE CAPABILITY PACKAGES (2) Rate Charge

Standard ISDN-BRI Package (Package S without features) Residence $25.00 $200.00 Business 35.00 200.00

Package H 35.00 200.00 (Key Telephone System)

Package L 35.00 200.00 (Key Telephone System)

Loop Extension 20.00 N/A

2. OPTIONAL FEATURES Monthly Rate

Calling Number ID/Calling Name ID Residence $ 9.90 Business 11.00 Call Pickup (per member) 2.00 Flexible Calling 3.00 Six-Way Conference Calling 5.00 Automatic Callback (Repeat Dial) 5.00 Additional Call Offering (ACO) 4.00 Call Forwarding 5.00 Additional Directory Number (each) 2.10 Multi-line Hunt Group 2.00

(1) Limited to existing residence customers at existing locations as of July 30, 2008. (2) The ISDN-BRI rates set forth above are in addition to an applicable R-1 (Residential Individual Line), B- 1 (Business Individual Line) or Centrex access line rates.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 12

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.1 BASIC RATE INTERFACE (BRI) (1) (Cont'd)

D. Rates and Charges Monthly Rate

3. FEATURE PACKAGE 1 (2) $19.00

Calling Number ID/Calling Name ID Call Forwarding Flexible Calling Automatic Callback Additional Call Offering

4. CHANGE CHARGES Nonrecurring Charge

Closed User Group $35.00 Configuration Group 65.00 Database Change 15.00

(1) Limited to existing residence customers at existing locations as of July 30, 2008. (2) Effective September 15, 2005, per provisions of 392.200(12) RSMo, this service is price deregulated.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 13

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI)

These rates and regulations are applicable to Integrated Services Digital Network - Primary Rate Interface (ISDN-PRI) Service established prior to June 4, 2001. These rates will remain in effect until all contracts containing these rates have expired or until all applicable customers have converted to ISDN-PRI Service Terms and Conditions set forth in Section 22.3. of this Local Terms of Service.

A. General

1. Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) Service is an intraLATA group of offerings supported by the ISDN architecture.

2. ISDN-PRI Service provides a method of access to the telephone network called Primary Rate Access. Primary Rate Access is an ISDN based, DS1 access link to the telecommunications network and provides integration of multiple voice and data transmission channels on the same line. The service will initially provide connectivity between an ISDN-PBX or other ISDN-compatible CPE and a serving central office. The basic channel structure for Primary Rate Access is twenty-three 64 Kbps B-Channels and one 64 Kbps D-Channel. Options are available for plus or minus 23 B-channels. These channels may be used to connect the customer's CPE to the Public Network (i.e., outward, inward, and two-way trunks, and WATS/800/888 Service access lines).

3. ISDN-PRI is a service for the transmission of digital signals only. Clear Channel Capability and Extended Superframe Format are inherent to the service.

4. Unless specified, the regulations for ISDN-PRI Service apply in addition to the regulations set forth in Section 24 of this Local Terms of Service.

5. ISDN-PRI Service is provided within a LATA from central offices where appropriate ISDN facilities are available as determined by the Company. Service inquiries will be necessary to determine availability. Special construction charges may apply as specified in Section 8 of this Local Terms of Service.

B. Regulations

1. Customer Premises Equipment (CPE) that is compatible with ISDN-PRI Service is the responsibility of the customer for provisioning.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-06-2016 Section 22 2nd Revised Page 14

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI) (Cont’d)

B. Regulations (Cont'd)

2. The Company shall not be responsible if changes in any of the equipment, operations or procedures of the Company utilized in the provisioning of ISDN-PRI Service render any facilities provided by the customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance.

3. Digital transmission rates at speeds less than those indicated may be accomplished as a function of the particular CPE furnished by the user.

4. Temporary suspension of service, as defined in Section 33 of this Local Terms of Service, does not apply to ISDN-PRI Service.

5. Service Order Charges specified in Section 29 apply in addition to rates and charges following.

6. The minimum service period for ISDN-PRI Service is six months.

7. Telephone numbers transmitted via the Optional Incoming Call Identification feature are intended solely for the use of the ISDN-PRI Service Subscriber. Resale of this call identification information is prohibited by this Local Terms of Service.

8. WATS/800/888 Services utilizing ISDN-PRI Service are available in the Company Intrastate Wide Area Telecommunications section of this Local Terms of Service.

9. Non-facility Associated Signaling (NFAS) provides the capability to serve multiple DS1's over a single D-Channel (NB+D). This feature can be ordered where switch capabilities exist as stipulated in the vendor technical documentation. When NFAS is selected, the customer will order one ISDN-PRI Service arrangement with 23 B-Channels and 1 D- Channel. Additional ISDN-PRI Services arrangements are ordered with 24 B-Channels at rates and charges provided in Section 23.II.F. The D-Channel activated on the initial arrangement serves the additional ISDN-PRI arrangements. If a customer desires, the customer may also request a back-up D-Channel with the NFAS option (NB+2D). It is recommended that D-Channels be provisioned in separate ISDN-PRI Service arrangements.

MO 16-01 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-06-2016 Section 22 1st Revised Page 15

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI) (Cont’d)

B. Regulations (Cont'd)

10. This service is available only from central offices, which have the necessary facilities to provide ISDN-PRI on the standard network platform. In the event a customer is provided service from a non-ISDN compatible central office, the Company will provide ISDN-PRI Service from an alternative serving central office. This provision is accomplished by utilizing a 'hubbing' architecture and the subscriber may be required to accept a unique NXX.

When a unique NXX is required, mileage charges for intraLATA 1.544 Mbps channels as defined in the Telephone Company Intrastate Access Service Tariff will apply in addition to the rates and charges included in this section. Due to the nature of the 'hubbing' architecture and the use of a unique NXX, the local calling area (e.g., Extended Area Service) may change.

11. Voice service is limited to customers served by offices which have the necessary facilities to provide ISDN-PRI on the standard network platform. Customers served by non-ISDN compatible offices will be limited to the transmission of data only.

12. This service is available only where the customer's service location is within the provisioning limitations as determined prior to installation of the service. Should the customer's service location exceed said limitations, service will be provided where the Company has electrically compatible facilities available, or where existing facilities can be made electrically compatible when regenerated or extension service is provisioned.

C. Definitions

B-Channel - A bidirectional synchronous channel capable of supporting 64 Kbps of digital transmission.

D-Channel - A 64 Kbps digital signaling only channel for call establishment when used with Primary Rate Access.

64 Kbps Clear Channel Capacity (CCC) - A B-Channel connection that provides end-to-end digital connection in which all 64 Kbps of bandwidth are available for customer use.

MO 16-01 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 16

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI) (Cont’d)

D. Application Of Rates

1. ISDN-PRI Service Primary Rate Access Lines furnished between a serving central office and the customer designated premises will be charged at rates per each Primary Rate Access Line.

2. Nonrecurring charges will not be applicable for the Primary Rate Access Line or interoffice channel facilities when upgrading an existing TransLink Service to an ISDN- PRI Service.

3. ISDN-PRI Primary Rate Access Line rates, including interoffice channels if applicable, apply in addition to Primary Rate Interface and Primary Rate Channel charges.

E. Service Components

1. The customer may choose any number of channels up to twenty-three (twenty-four with NFAS) per Primary Rate Access (facility) to be active with a corresponding number of services (i.e., inward/outward trunks, WATS Lines, 800/888 Service) selected. The customer may also choose to have more services selected than channels available for specific applications. The total number of communication paths may not exceed the number of channels subscribed.

2. The components for ISDN-PRI Service will be as follows:

- Primary Rate Access Line - Primary Interface - Primary Rate Channels - Incoming Call Identification

a. Primary Rate Access Line - Will provide a four-wire access loop from the customer premises to the serving central office. The transmission of this loop supports Clear Channel Capability.

b. Primary Rate Interface - Provides the multiplexing to support up to twenty-three (23) B-channels at 64 Kbps and one (1) D-channel for signaling also at 64 Kbps. When NFAS is ordered, the Primary Rate Interface can provide up to twenty-four B-Channels at 64 Kbps.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 17

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI) (Cont’d)

E. Service Components (Cont'd)

2. The components for ISDN-PRI Service will be as follows: (Cont'd)

c. Primary Rate Channels - Will provide an unlimited usage of rated channel that will allow either voice or data transmission up to 64 Kbps.

(1) Voice calls may be completed to both ISDN and non-ISDN lines.

(2) Data Transmission on the B-Channels will be at 64 Kbps within the switch and between ISDN compatible central offices. ISDN interconnection to non- ISDN equipped central offices may be potentially subjected to analog transmission or sub-rated to 56 Kbps.

(3) The customer may choose to subscribe to additional non-exchange based services. Initial choices for these services will be WATS and 800/888 Service. The subscription to these services is in addition to the charges for ISDN PRI Service.

d. Incoming Call Identification - This optional feature provides the customer with the telephone number or telephone number and name of the calling party. Incoming call identification is provided via the D-Channel associated with incoming calls on a B-Channel to a PBX. Caller ID Blocking is available as stipulated in Section 41 (ExpressTouch) of this Local Terms of Service.

e. D-Channel Backup - Provides backup for the D-channel for a customer with multiple PRI lines by automatically switching signaling capability over to another D- Channel if service to the primary D-channel is interrupted.

3. Call-by-Call/Integrated Service Access Feature Capability - This feature will allow the customer to dynamically allocate the use of channels for ISDN-PRI Service. The customer may also choose voice or data transmission on a per call basis. In addition, the customer may also choose to subscribe to more services than channels and dynamically change the services in use.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-30-2015 Section 22 First Revised Page 18 Cancels Original Page 18

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI) (Cont’d)

E. Service Components (Cont'd)

4. Network Ring Again - This optional feature enables the customer to complete calls to a busy station without continually redialing. Certain equipment restrictions may apply.

F. Rates And Charges

1. ISDN-PRI Primary Rate Access Line (Intraexchange)

Primary Rate Access Line Service Termination is furnished between a serving central office and the customer's designated premises. Service Termination charges apply per point of termination.

Monthly/Contract Monthly Rate NRC 12-23 24-35 36-59 60-84 First Add'l* Month** Months Months Months Months

1.544 Mbps $375.00 $110.00 $285.00 $257.00 $223.00 $210.00 $203.00

2. ISDN-PRI Primary Rate Access Line (Interexchange)

For interexchange Primary Rate Access Lines, the Company concurs in the rates, charges and regulations governing intraLATA 1.544 Mbps channels as defined in the Embarq Missouri, Inc., d/b/a CenturyLink P.S.C. Mo. – No. 26 Access Service Tariff.

* Additional facilities must be installed at the same customer designated premises on the same trip and placed on the same service order. ** Minimum Service Period for ISDN-PRI is six months.

MO 15-22 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 19

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI) (Cont’d)

F. Rates And Charges (Cont'd)

Monthly Nonrecurring Rate Charge a. Primary Rate Interface, each

Month to month $325.00 $300.00 12-23 months 276.00 200.00 24-35 months 235.00 100.00 36-59 months 211.00 N/A 60-84 months 200.00 N/A

b. Primary Rate Channels (Voice or Data)

(1) One-Way Channel, each channel*

Month to month 15.00 10.00 12-23 months 10.00 10.00 24-35 months 10.00 N/A 36-59 months 10.00 N/A 60-84 months 10.00 N/A

(2) Two-Way Channel Adder charge, each channel

Month to month 25.00 12-23 months 15.00 24-35 months 15.00 36-59 months 15.00 60-84 months 15.00

* Without the two-way channel adder charge, PRI channels will be arranged for one-way (from Central Office) communication (voice or data). Only the Caller ID feature will be available in conjunction with one-way PRI channels.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 20

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI) (Cont’d)

F. Rates And Charges (Cont'd) Monthly Nonrecurring Rate Charge

4. Optional Features (available with Two-Way Channels only)

a. Call-by-Call/Integrated Service Access Per PRI Interface See 22.4.G.2.b. of this Section

b. Network Ring Again Per PRI Interface** See 22.4.G.2.i. of this Section

c. Incoming Call Identification (Number) Per PRI Interface $ 65.00 N/A

d. Incoming Call Identification (Name and Number) Per PRI Interface See22.4.G.2.f. of this Section

e. D-Channel Backup* each channel See 22.4.G.2.d. of this Section

* Available only to customers subscribing to more than one Primary Rate Interface. ** Certain equipment restrictions apply.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 21

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI) (Cont’d)

F. Rates And Charges (Cont'd)

5. Move Charge

A move charge, per ISDN-PRI Primary Rate Access line, applies for each Primary Rate Access line moved to a new location in the same building. This move charge is equal to the sum of the Primary Rate Access line nonrecurring charge, Service Change Charge - Inside Moves and Premises Visit Charge specified in Section 22.2.F.6.

6. Service Connection Charges

a. Service Establishment Charges are applicable for each ISDN-PRI Primary Rate access line ordered, for receiving and recording information and/or taking action in connection with a customer's request, and processing the necessary data. These charges include engineering design, common centralized testing and coordination. The non-recurring charges associated with service establishment are found in Section 22.2.F.1, 2, 3a and 3b.

b. Service Change Charges are applicable for receiving and recording information and/or taking action in connection with a customer's termination change at the same premises or transfer of service responsibility request, for processing the necessary data on an existing Primary Rate Access line. A Service Change Charge is applicable for each Primary Rate Access line associated with the customer request (in lieu of a Service Establishment Charge).

c. Premises Visit Charges are applicable per Primary Rate Access Line, for the termination of a channel at a customer's premises or for termination change at the same premises. Only one Premises Visit Charge applies when more than one channel service of the same type is terminated or moved at the same premises at the same time.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 22

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.2 PRIMARY RATE INTERFACE (PRI) (Cont’d)

F. Rates And Charges (Cont'd)

6. Service Connection Charges (Cont'd)

d. Charges Nonrecurring Charge (1) Service Change Charge per Primary Rate Access Line

(a) For termination change at the same premises, physical, per PRI interface $165.00

(b) For termination change at the same premises, programming, per PRI interface 35.00

(2) Premises Visit Charge per Primary Rate Access Line or for an inside move 125.00

7. Termination Liability Charges

If a customer chooses to disconnect all or a portion of the Term Discount Plan (TDP) period, Termination Liability Charges will apply to those circuits that are disconnected. If a customer disconnects any portion of the TDP service prior to the end of month six, the customer will be liable for 100% of the payments remaining for the first six months and 50% of the payments remaining for the rest of the Plan. If a customer disconnects any portion of the TDP Service after the end of the sixth month, the customer will be liable for 50% of the payments remaining for the rest of the plan.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 23

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II

Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers. Current customers may migrate existing services to Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI) Business Service in Section 22.4 of this Local Terms of Service at any time without incurring any Nonrecurring Charges or Service Charges. TDP customers may migrate existing services without incurring termination liability charges when they select a commitment period equal to or greater than the length of time remaining under their existing TDP.

A. General

1. Integrated Services Digital Network - Primary Rate Interface (ISDN-PRI) Service is a local exchange offering supported by the ISDN architecture.

2. ISDN-PRI Service provides a method of access to the telephone network called Primary Rate Access. Primary Rate Access is an ISDN based, DS1 access link to the telecommunications network and provides integration of multiple voice and data transmission channels on the same line. The service provides connectivity between an ISDN-PBX or other ISDN-compatible CPE and a serving central office. The basic channel structure for Primary Rate Access is twenty-three 64 Kbps B-Channels and one 64 Kbps D-Channel. After purchasing the original 23 B-Channel plus one D-Channel configuration, the customer may purchase another Primary Rate Access Line and another Primary Rate Interface as well as additional B-Channels in increments of 12.

These channels may be used to connect the customer's CPE to the Public Network (i.e., outward, inward, and two-way trunks, WATS and 800/866/877/888 Service access lines).

3. ISDN-PRI Service provides network communication paths providing the end user with access to a variety of network services and features including data, voice and video which conforms to internationally developed, published, and recognized standards generated by the International Telecommunications Union (ITU).

4. Unless specified, the regulations for ISDN-PRI Service apply in addition to the General Terms and Conditions set forth in this Local Terms of Service.

5. ISDN-PRI Service and its optional features and functions are provided within a LATA from central offices where appropriate ISDN facilities are available as determined by the Company. Service inquiries will be necessary to determine availability. Special construction charges may apply as specified in Section 8 of this Local Terms of Service.

B. Regulations

1. The customer is responsible for providing Customer Premises Equipment (CPE) that is compatible with ISDN-PRI Service.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 22 2nd Revised Page 24

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

B. Regulations (Cont'd)

3. Digital transmission rates at speeds less than those indicated may be accomplished as a function of the particular CPE furnished by the user.

4. Suspension of service at the customer's request, as defined in Section 33 of this Local Terms of Service, does not apply to ISDN-PRI Service.

Service Order Charges in Section 29 of this Local Terms of Service apply unless specific Service Connection Charges are otherwise stated in Section 22.2.F.6.

6. The minimum service period for ISDN-PRI Service is six months.

7. The customer is responsible for payment of a Trouble Isolation Charge, as set forth in Section 7.11 of this Local Terms of Service, for visits by the Company to the customer’s (T) premises when a service difficulty resulting in a trouble report is caused by the use of equipment or facilities provided by the customer.

8. Telephone numbers transmitted via the Optional or Standard Incoming Call Identification feature are intended solely for the use of the ISDN-PRI Service subscriber. Resale of this call identification information is prohibited by this Local Terms of Service.

9. WATS and 800/866/877/888 Services utilizing ISDN-PRI Service are available in the Company Intrastate Wide Area Telecommunications section.

10. Non-Facility Associated Signaling (NFAS) provides the capability to serve multiple DS1's via a single D-Channel. This feature can be ordered where switch capabilities exist as determined by the Company. When NFAS is selected, the customer will order one ISDN-PRI Service arrangement with 23 B-Channels and 1 D-Channel. Additional ISDN- PRI Services arrangements are ordered with 24 B-Channels as specified in Section 22.2.F. The D-Channel activated on the initial arrangement serves the additional ISDN- PRI arrangements.

After the first 23B + D PRI is purchased, a customer can purchase additional B- Channels in increments of 12. Additional Primary Rate Access Lines may be ordered in a 24B configuration. The Company recommends that the quantity of Primary Rate Access Lines supported by one (1) D-Channel not exceed four (4). The Company recommends the use of a backup D-Channel for the support of signaling beyond four (4) facilities.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 25

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

B. Regulations (Cont'd)

11. This service is available only from central offices, which have the necessary facilities to provide ISDN-PRI Service on the standard network platform. In the event a customer is provided service from a non-ISDN compatible central office, the Company will provide ISDN-PRI Service from an alternative serving central office, as designated by the Company. This provision is accomplished by utilizing a 'hubbing' architecture and the subscriber may be required to accept a foreign NXX. When a foreign NXX is required, mileage charges applicable to High Capacity Service, as defined in the Company's Access Service Tariff, apply in addition to the rates and charges included in this section. Due to the nature of the 'hubbing' architecture and the use of a foreign NXX, the local calling area (e.g., Extended Area Service) may change.

When ISDN functionality becomes available from the central office that normally serves this subscriber, ISDN-PRI Service will be provided from that office and the subscriber may be required to accept a different NXX. If the subscriber chooses to continue ISDN- PRI Service from the alternative serving central office, all charges applicable to High Capacity Service, as defined in the Company's Access Service Tariff, will apply in addition to the rates and charges included in this section.

Similarly, if a subscriber requests ISDN-PRI Service from an alternative serving central office other than that designated by the Company, all charges applicable to High Capacity Service, as defined in the Company's Access Service Tariff, will apply in addition to the rates and charges included in this section.

Emergency 911 calls placed over ISDN-PRI Primary Rate Access Lines provisioned via this arrangement will be identified as the alternative serving central office NXX and not the non-ISDN compatible central office NXX. The Company shall not be liable for any loss or damages arising from the emergency calls placed from ISDN-PRI Primary Rate Access Lines provisioned via an alternative serving central office.

12. This service is available only where the customer’s service location is within the provisioning limitations as determined prior to installation of the service. Should the customer’s service location exceed said limitations, service will be provided where the Company has electronically compatible facilities available, or where existing facilities can be made electronically compatible.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 22 2nd Revised Page 26

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

B. Regulations (Cont'd)

13. Rotary Hunt Service is available, at no additional charge, exclusively within the B- channels of a single ISDN-PRI service arrangement or between multiple ISDN-PRI service arrangements. Rotary Hunt Service is not allowed between ISDN-PRI service arrangements and other services, including but not limited to One-Party Business Local Exchange Service and High Capacity Service.

14. ISDN-PRI Service is not offered in conjunction with Local Measured Service.

15. In order to maintain the quality of ISDN-PRI Service, the Company reserves the right to perform preventative maintenance and software updates to the network. The Company has classified this maintenance as indicated below:

Scheduled Maintenance

Scheduled Maintenance is used to perform such functions as hardware and software upgrades and network optimization. The Company will perform these tasks in a maintenance window that is anticipated to minimize disruption of customer service and activity. The Company will provide advance notice of all scheduled maintenance.

Demand Maintenance

Demand Maintenance may occur as a result of unexpected events and is used when ISDN-PRI network elements are in jeopardy. The Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance prior notification may not be possible, however, the customer will be informed when the maintenance has been completed.

16. The customer is responsible for payment of a maintenance of service charge, as set forth in Section 7.11 of this Local Terms of Service, for visits by the Company to the (t) customer's premises when a service difficulty resulting in a trouble report is caused by the use of equipment or facilities provided by the customer.

17. One Directory Listing will be provided per D-Channel. Additional Directory Listings are available as specified in Section 9 of this Local Terms of Service.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 27

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

C. Definitions

B-Channel – A bi-directional synchronous channel capable of supporting 64 Kbps of digital transmission.

D-Channel – A 64 Kbps digital signaling only channel for call establishment when used with Primary Rate Access.

D. Features

1. Standard Features

Dynamic Allocation of Bandwidth

Allows the voice and data services to share B-Channels and arrange them as a single trunk group. This allows incoming and outgoing voice and data calls to utilize B- Channels on a call by call basis. Without this capability, each service will have a dedicated B-Channel.

Incoming Call Identification (Caller ID)

Provides the customer with the telephone number of the calling party. Incoming call identification is provided via the D-Channel associated with the incoming calls on a B- Channel to a PBX.

Clear Channel Capability

The B-Channels on ISDN-PRI are clear, since all signaling and control functions are handled by the D-Channel. This allows all 64 Kbps on each B-Channel to be used for customer information.

D-Channel Control of Multiple ISDN Lines

Provides capability for a single D-Channel to provide signaling and control for one or more ISDN-PRI connections. After the original 23 B-Channel plus one D-Channel, the 24th channel on subsequent ISDN-PRI lines is then made available for customer use. The Company recommends the purchase of a backup D-Channel after the fourth ISDN- PRI line is purchased.

Digital Voice Transmission

All voice calls are transmitted using digital signaling.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 28

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

D. Features (Cont'd)

1. Standard Features (Cont'd)

Direct Inward Dialing (DID) Signaling Permits incoming dialed calls from the exchange network to reach a specific number served by customer premises equipment (CPE) without the assistance of an attendant. It also provides for the unique identification of the call based on digits sent to the CPE by the central office. The central office will outpulse digits to the CPE that can further process the calls as desired. The rates and charges for DID telephone numbers are in addition to the ISDN-PRI charges and are provided in Section 17 of this Local Terms of Service.

PBX Station ID Capability Allows the station users number (calling party) to be transmitted over the ISDN-PRI D- Channel from Direct Inward Dialing equipped CPE PBXs that use ISDN-PRI. This number is provided by the originating station and must have an associated Direct Inward Dialing telephone number working in the central office.

2. Optional Features

D-Channel Backup Provides backup for the D-Channel for a customer with multiple PRI lines by automatically switching signaling capability over to another D-Channel if service to the primary D-Channel is interrupted.

Network Ring Again Enables the customer to complete calls to a busy station without continually redialing. Certain equipment restrictions may apply.

Call-by-Call/Integrated Service Access Feature Capability Allows the customer to dynamically allocate the use of channels for ISDN-PRI Service. The customer may also choose voice or data transmission on a per call basis. In addition, the customer may also choose to subscribe to more services than channels. The Customer Premises Equipment signals the local central office as to which type of service (inward/outward trunk, WATS Lines, 800/866/877/888 Service) to access for each call.

Incoming Call Identification (Caller ID Name and Number) Provides the customer with the telephone number and name of the calling party. Incoming call identification is provided via the D-Channel associated with incoming calls on a B-Channel to a PBX. The customer's equipment must be compatible with this service.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 29

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

D. Features (Cont'd)

2. Optional Features (Cont'd)

2 B-Channel Transfer

If a call terminates at a given location, but is then forwarded to another location, two trunks between the Central Office and the original device are typically employed for the duration of the forwarded call. 2 B-Channel Transfer allows the central office switch to establish the call directly to the final destination and release the trunks going in and out of the forwarding device. This saves the customer PRI facilities and provides for more efficient use of the network. A common use of 2 B-Channel Transfer is illustrated below.

1. Outside station Initiates call 555-1234. 2. DMS signals incoming call PBX

1. Call is initated to 555-1234

ISDN PRI

555-1234 PBX #1 (Forwarded to Voice Mail) 3. PBX notifies DMS to call. Public switch ISDN 4. Call completes to Voice Mail. PRI

PBX #2 PB X #2

Voice Mail

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 30

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

D. Features (Cont'd)

2. Optional Features (Cont'd)

Circular Hunt

Circular Hunt provides the most efficient hunting sequence available, plus allows for much larger trunk groups than the standard ISDN-PRI packages. With circular hunt, an incoming call is completed to the next available trunk (bearer) in sequence starting from the last trunk selected. This can occur across multiple PRI facilities. The feature can support up to 220 Primary Rate Interfaces in a single hunting configuration. The standard limit is 50.

National ISDN-2 Protocol

National ISDN-2 Protocol is a communication protocol that governs interactions between the customer's equipment and the telephone network. This protocol is more advanced than the standard ISDN-PRI protocol. Most CPE is capable of using the ISDN-2 Protocol.

E911 Call Screening

E911 Call Screening provides for the transmission of PBX or Key System station information via the ISDN-PRI facility to local emergency services authorities. This provides for the possible identification of the specific location on a customer's premises where a 911 call originated. This option is available only in communities where local emergency authorities support the service in conjunction with the Company’s Private Switch Automatic Location Identification (PSALI) Service, associated with E911 Service. This service is only available in conjunction with National ISDN-2 Protocol.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 31

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

E. Service Components

1. The components for ISDN-PRI Service will be as follows:

- Primary Rate Access Line - Primary Rate Interface - Primary Rate Channels

a. Primary Rate Access Line - Will provide a four-wire access loop from the customer premises to the serving central office. The transmission via this loop supports Clear Channel Capability.

b. Primary Rate Interface - Provides the multiplexing to support up to twenty-three (23) B-Channels at 64 Kbps and one (1) D-Channel for signaling also at 64 Kbps. When NFAS is ordered, the Primary Rate Interface can provide up to twenty-four B-Channels at 64 Kbps.

c. Primary Rate Channels - Will provide unlimited usage of channel that will allow either voice or data transmission up to 64 Kbps.

(1) Voice calls may be completed to both ISDN and non-ISDN lines.

(2) Data Transmission on the B-Channels will be at 64 Kbps within the switch and between ISDN-PRI compatible central offices. ISDN-PRI interconnection to non-ISDN equipped central offices may be potentially subjected to analog transmission or sub-rated to 56 Kbps.

(3) The customer may choose to subscribe to additional non-exchange based services. Initial choices for these services will be WATS and 800/866/877/888 Service. The subscription to these services is in addition to the charges for ISDN-PRI Service.

2. With the first ISDN-PRI Primary Rate Access Line the customer is required to purchase 23 B-Channels and an initial D-Channel.

After the initial 23B + D configuration, the customer may choose channels in increments of 12 up to twenty-three B + D or twenty-four B with NFAS, per ISDN-PRI Primary Rate Access Line (facility) to be active with a corresponding number of services (i.e., inward/outward trunks, WATS Lines, 800/866/877/888 Service) selected. The customer may also choose to subscribe to more services than channels. The Customer Premises Equipment signals the local central office as to which type of service (inward/outward trunk, WATS Lines, 800/866/877/888 Service) to access for each call.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 32

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

F. Application of Rates

1. ISDN-PRI Primary Rate Access Lines furnished between a serving central office and the customer-designated premises will be charged at rates per each Primary Rate Access Line.

2. Nonrecurring charges will not be applicable for the Primary Rate Access Line or interoffice channel facilities when upgrading an existing High Capacity Service to an ISDN-PRI Service.

3. ISDN-PRI Primary Rate Access Line rates, including interoffice channels if applicable, apply in addition to Primary Rate Interface and Primary Rate Channel charges.

4. If the customer chooses to purchase additional channels after purchasing the original 23B + D configuration, the customer must purchase another Primary Rate Access Line and another Primary Rate Interface as well as the additional channels. Additional channels can be purchased in increments of 12.

5. Rates and charges for optional features and functions are applied to each Primary Rate Interface for which the option is ordered.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 33

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

G. Rates and Charges

1. ISDN-PRI Primary Rate Access Line

Primary Rate Access Line is furnished between a serving central office and the customer's designated premises. Primary Rate Access Line charges apply per point of termination.

a. Primary Rate Access Line (Intraexchange)

(1) Monthly Rates

Exchange Month-to- 12-23 24-35 36-59 60-84 month (2) months months months months Ferrelview Kearney Lebanon Norborne $142.50 $257.00 $223.00 $126.00 $121.80 Platte City Rolla St. Robert Waynesville All Other 285.00 257.00 223.00 210.00 203.00 Exchanges

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers. (2) Minimum Service Period for ISDN-PRI is six months.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 34

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

G. Rates and Charges (Cont’d)

1. ISDN-PRI Primary Rate Access Line (Cont’d)

a. Primary Rate Access Line (Intraexchange) (Cont’d)

(2) Nonrecurring Charges

(a) First

Month- 12-23 24-35 36-59 60-84 to- months months months months month Ferrelview Kearney Lebanon Norborne $200.00 $375.00 $375.00 $0.00 $0.00 Platte City Rolla St. Robert Waynesville All Other Exchanges 375.00 375.00 375.00 0.00 0.00

(b) Each Additional (2)

Month- 12-23 24-35 36-59 60-84 Exchange to- months months months months month All Exchanges $110.00 $110.00 $110.00 $0.00 $0.00

b. Primary Rate Access Line (Interexchange)

The rates, charges and regulations applicable to High Capacity Service, as defined in the Company's Access Service Tariff, also apply for interexchange Primary Rate Access Lines.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers. (2) Additional facilities must be installed at the same customer designated premises on the same trip and placed on the same service order.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 35

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

G. Rates and Charges (Cont'd)

2. Primary Rate Interface (Cont’d)

a. Primary Rate Interface One-Way Per ISDN-PRI Primary Rate Access Line (Data only or Voice and Data)

(1) Monthly Rates

Month-to- 12-23 24-35 36-59 60-84 Exchange month months months months months Ferrelview Kearney Lebanon Norborne $180.00 $240.00 $240.00 $175.20 $168.00 Platte City Rolla St. Robert Waynesville All Other 360.00 240.00 240.00 240.00 240.00 Exchanges

(2) Nonrecurring Charges

Month-to- 12-23 24-35 36-59 60-84 Exchange month months months months months Ferrelview Kearney Lebanon Norborne $100.00 $200.00 $100.00 $0.00 $0.00 Platte City Rolla St. Robert Waynesville All Other 300.00 $00.00 100.00 0.00 0.00 Exchanges

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 36

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

G. Rates and Charges (Cont'd)

2. Primary Rate Interface (Cont’d)

b. Primary Rate Interface Two-Way Per ISDN-PRI Primary Rate Access Line

(1) Monthly Rates

Month- 12-23 24-35 36-59 60-84 Exchange to-month months months months months Ferrelview Kearney Lebanon Norborne $230.40 $600.00 $600.00 $225.00 $219.00 Platte City Rolla St. Robert Waynesville All Other Exchanges 960.00 600.00 600.00 600.00 600.00

(2) Nonrecurring Charges

Month- 12-23 24-35 36-59 60-84 Exchange to-month months months months months Ferrelview Kearney Lebanon Norborne $100.00 $200.00 $100.00 $0.00 $0.00 Platte City Rolla St. Robert Waynesville All Other Exchanges 300.00 200.00 100.00 0.00 0.00

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 37

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

G. Rates and Charges (Cont'd)

3. ISDN-PRI Services will be available in combinations of Primary Rate Channels according to the limits of the Company central office type. Customers will choose the most appropriate combination(s) and will be billed for the services as appropriate. The initial configuration must be 23 B-Channels and 1 D-Channel. Additional configurations are outlined in Section 22.3.E.2 of this Local Terms of Service.

a. B-Channel Charge, each channel

(1) Monthly Rates

Month-to- 12-23 24-35 36-59 60-84 Exchange month months months months months Ferrelview Kearney Lebanon Norborne $11.00 $11.50 $9.75 $8.75 $7.12 Platte City Rolla St. Robert Waynesville All Other 13.50 11.50 9.75 8.75 8.00 Exchanges

(2) Nonrecurring Charges

Month-to- 12-23 24-35 36-59 60-84 Exchange month months months months months Ferrelview Kearney Lebanon Norborne $ 0.00 $10.00 $0.00 $0.00 $0.00 Platte City Rolla St. Robert Waynesville All Other 10.00 10.00 0.00 0.00 0.00 Exchanges

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 38

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

G. Rates and Charges (Cont'd)

3. ISDN-PRI Services will be available (Cont'd)

b. Initial D-Channel

(1) Monthly Rates

Month- 12-23 24-35 36-59 60-84 Exchange to- months month month months month s s Ferrelview Kearney Lebanon Norborne $11.00 $11.50 $9.75 $8.75 $7.12 Platte City Rolla St. Robert Waynesville All Other Exchanges 13.50 11.50 9.75 8.75 8.00

(2) Nonrecurring Charges

Month- 12-23 24-35 36-59 60-84 Exchange to- months month month months month s s Ferrelview Kearney Lebanon Norborne $0.00 $10.00 $0.00 $0.00 $0.00 Platte City Rolla St. Robert Waynesville All Other Exchanges 10.00 10.00 0.00 0.00 0.00

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 39

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

G. Rates and Charges (Cont'd)

4. Optional Features

Rates for Optional Features are as specified for Integrated Services Digital Network – Primary Rate Interface (ISDN-PRI) Business Service, in 22.4.G.2. of this section.

Optional Features Package

Rates for Optional Feature Package is as specified for Integrated Services Digital Network – Primary Rate Interface (ISDN-PRI) Business Service, in 22.4.G.3. of this section.

6. Move Charge

A Move Charge, per ISDN-PRI Primary Rate Access Line, applies for each Primary Rate Access Line moved to a new location in the same building. This Move Charge is equal to the sum of the Primary Rate Access Line nonrecurring charge, Service Change Charge - Inside Moves and Premises Visit Charge specified in Section 23.III.G.6.(d) following.

7. Service Connection Charges

a. Service Establishment Charges are applicable for each ISDN-PRI Primary Rate Access Line ordered, for receiving and recording information and/or taking action in connection with a customer's request, and processing the necessary data. These charges include engineering design, common centralized testing and coordination. The nonrecurring charges associated with service establishment are found in Section 22.3.G.1, 2, 3.

b. Service Change Charges are applicable for receiving and recording information and/or taking action in connection with a customer's termination change at the same premises or transfer of service responsibility request, for processing the necessary data on an existing Primary Rate Access Line. A Service Change Charge is applicable for each Primary Rate Access Line associated with the customer request (in lieu of a Service Establishment Charge).

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 40

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

G. Rates and Charges (Cont'd)

7. Service Connection Charges (Cont'd)

d. Charges Nonrecurring Charge (1) Service Change Charge per Primary Rate Access Line

(a) For termination change at the same premises, physical, per Primary Rate Interface $165.00

(b) For termination change at the same premises, programming, per Primary Rate Interface 35.00

(2) Premises Visit Charge per Primary Rate Access Line or for an inside move 125.00

8. Termination Liability Charges

a. If a customer chooses to disconnect all or a portion of the Term Discount Plan (TDP) period, Termination Liability Charges will apply to those circuits that are disconnected. If a customer disconnects any portion of the TDP service prior to the end of month six, the customer will be liable for 100% of the payments remaining for the first six months and 50% of the payments remaining for the rest of the Plan. If a customer disconnects any portion of the TDP Service after the end of the sixth month, the customer will be liable for 50% of the payments remaining for the rest of the plan.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 41

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

G. Rates and Charges (Cont'd)

8. Termination Liability Charges (Cont’d)

b. Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If a Company initiated rate increase causes a customer’s rates to exceed the original rates in effect at the beginning of the TDP, the customer may cancel the TDP without incurring termination liability charges.

c. The customer can extend TDP commitment periods at any time during the term of the plan, up to a maximum of 84 months. The number of months accrued in the current plan will apply toward the new plan selected.

d. At the end of the TDP service commitment period, the customer may subscribe to a new TDP at the prevailing rates. If the customer does not select a new TDP, the prevailing rates applicable for the expired TDP will continue in effect for as long as the customer chooses to continue subscribing to the ISDN-PRI services installed under the expired TDP. Additional ISDN-PRI services installed after the TDP expiration date will not be eligible for the TDP rates and will be charged at the prevailing month to month rates unless the customer selects a TDP for those services.

e. When a service or rate element under a Term Discount Plan (TDP) arrangement is disconnected prior to the expiration of a selected service period as a result of a change of jurisdiction and/or a customer requested change to a Next Generation Service Offering of a separately service, Termination Charges will not apply when:

(1) The service period of the new Term Discount Plan arrangement for the new service offering is a minimum period equal to or exceeding the remaining service period of the disconnected arrangement, whichever is greater, and

(2) The service orders to install the new service and disconnect the old service are related together, and there is no lapse in service between installation of the new service and disconnection of the existing service, and

(3) The service orders are for the same customer at the same location.

Integrated Services Digital Network - Primary Rate Interface (ISDN-PRI) to Enhanced Frame Relay Service (EFRS) or Asynchronous Transfer Mode (ATM) are a few examples of a Next Generation Service Offering.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 42

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE

A. General

1. Integrated Services Digital Network - Primary Rate Interface (ISDN-PRI) Business Service (“ISDN-PRI Business Service”) is a local exchange offering supported by the ISDN architecture.

2. ISDN-PRI Business Service provides a method of access to the telecommunications network called Primary Rate Access. Primary Rate Access is an ISDN based, DS1 access link to the telecommunications network and provides integration of multiple voice and data transmission channels on the same line. The service provides connectivity between an ISDN-PBX or other ISDN-compatible customer premises equipment (“CPE”) and a serving central office. The basic structure for Primary Rate Access is comprised of twenty-three 64 Kbps B-Channels and one 64 Kbps D- Channel, referred to hereafter as “23-B+D”. After subscribing to the original 23-B+D configuration, the customer may subscribe to additional ISDN-PRI Business Service arrangements in as 23-B+D or as 24-B Channels. These channels may be used to connect the customer's CPE to the Public Network (i.e., inward/outward trunks, two- way trunks, WATS lines or toll free service).

3. ISDN-PRI Business Service provides network communication paths that provide the end user with access to a variety of network services and features including data, voice and video which conforms to internationally developed, published, and recognized standards generated by the International Telecommunications Union (ITU).

4. ISDN-PRI Business Service and its optional features and functions are provided within a local access and transport area (“LATA”) from central offices where appropriate ISDN facilities are available as determined by the Company. Service inquiries will be necessary to determine availability. Special Construction charges may apply as specified in Section 8 of this Local Terms of Service.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 43

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

B. Regulations

1. The minimum service period for ISDN-PRI Business Service is six months. Term Discount Plan commitment periods of one, two, three and five years are available.

2. ISDN-PRI Business Service is not offered in conjunction with Local Measured Service. (No additional charges apply for calls to Local Calling Area and Extended Area Service (EAS) exchanges.

3. The customer is responsible for providing CPE that is compatible with ISDN-PRI Business Service.

4. The Company will not be responsible if changes in any of the equipment, operations or procedures of the Company utilized in the provisioning of ISDN-PRI Business Service render any facilities provided by the customer obsolete, require modification or alteration of such equipment or system, or otherwise affect its use or performance.

5. Digital transmission rates at speeds less than those indicated may be accomplished as a function of the particular CPE furnished by the user.

6. Telephone numbers transmitted via the Optional or Standard Incoming Call Identification feature are intended solely for the use of the ISDN-PRI Business Service subscriber. Resale of this call identification information is prohibited.

7. Non-Facility Associated Signaling (NFAS) provides the capability to serve multiple DS1's via a single D-Channel. This feature can be ordered where switch capabilities exist as determined by the Company. When NFAS is selected, the customer must order one ISDN-PRI Business Service arrangement as a 23-B+D arrangement. After the customer subscribes to the initial 23-B+D arrangement, the customer may subscribe to additional arrangements of either 23-B+D or 24 B-Channels. The D- Channel activated on the initial arrangement serves any additional ISDN-PRI Business Service arrangements with no D-Channel. The Company recommends that the number of B-channels supported by a single D-Channel not exceed 95.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 44

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

B. Regulations (Cont'd)

8. This service is available only from central offices which have the necessary facilities to provide ISDN-PRI on the standard network platform. In the event a customer is served by a non-ISDN capable central office, the Company may provide ISDN-PRI Business Service from an alternative serving central office, as designated by the Company. The subscriber may be required to accept a foreign NXX. When a foreign NXX is required, the rates for the interoffice facilities of an interexchange ISDN-PRI Business Service arrangement, as specified in G.1. of this Section will apply in addition to the rates normally applicable for an ISDN-PRI Business Service arrangement. The local calling area may not be the same as the local calling area of the exchange in which the customer is located.

If ISDN functionality becomes available from the central office that normally serves this subscriber, ISDN-PRI Business Service will be provided from that office and the subscriber may be required to accept a different NXX. If the subscriber chooses to continue ISDN-PRI Business Service from the alternative serving central office, the rates for the interoffice facilities of an interexchange ISDN-PRI Business Service arrangement will continue to apply in addition to the rates normally applicable for an ISDN-PRI Business Service Arrangement.

If a subscriber requests ISDN-PRI Business Service from an alternative serving central office other than that designated by the Company, the rates for the interoffice facilities of an interexchange ISDN-PRI Business Service arrangement will apply in addition to the rates normally applicable for an ISDN-PRI Business Service arrangement.

Emergency 911 calls placed over an ISDN-PRI Business Service arrangement that is provisioned via a foreign central office will be identified as originating in the alternative serving central office NXX and not the non-ISDN capable central office NXX. The Company shall not be liable for any loss or damages arising from emergency calls placed from ISDN-PRI Business Service provisioned via an alternative serving central office.

9. ISDN-PRI Business Service is available only where the customer’s service location is within the provisioning limitations as determined prior to installation of the service. Should the customer’s service location exceed said limitations, service will be provided where the Company has electrically compatible facilities available, or where existing facilities can be made electrically compatible.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 45

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

B. Regulations (Cont'd)

10. One Directory Listing will be provided per D-Channel. Additional Directory Listings are available as specified in Section 9 of this Local Terms of Service.

11. Temporary Suspension of service at the customer‘s request, as defined in Section 33 of this Local Terms of Service, is not available for ISDN-PRI Business Service.

12. In order to maintain the quality of ISDN-PRI Business Service, the Company reserves the right to perform preventative maintenance and software updates to the network. The Company has classified this maintenance as indicated below:

a. Scheduled Maintenance - used to perform such functions as hardware and software upgrades and network optimization. The Company will perform these tasks in a maintenance window that is anticipated to minimize disruption of customer service and activity. The Company will provide advance notice of all scheduled maintenance.

b. Demand Maintenance - may occur as a result of unexpected events and is used when ISDN-PRI network elements are in jeopardy. The Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance prior notification may not be possible.

13. Rotary hunt functionality is available with ISDN-PRI Business Service at no additional charge. This functionality increases the likelihood of an incoming call being completed over an ISDN-PRI B-channel by allowing calls made to a busy number to be completed to another idle line. This functionality is exclusively within the B-channels of a single ISDN-PRI Business Service arrangement or between multiple ISDN-PRI Business Service arrangements and is not allowed between ISDN-PRI Business Service arrangements and other services, including but not limited to, Business Individual Line Service. The total number of Primary Rate Interfaces in a single, standard hunting configuration may not exceed 50.

14. Relocation of an ISDN-PRI Business Service arrangement to a new location with the same building or to a different location within the same central office serving area is considered a “move” and a Move Charge will apply for each ISDN-PRI Business Service arrangement that is relocated. Customer requested moves to a location in a different central office serving area are treated as disconnections at the existing location, and service establishment charges will apply for each ISDN-PRI Business Service arrangement established at the new location.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 46

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

C. Definitions

1. B-Channel - A bi-directional synchronous channel capable of supporting 64 Kbps of digital transmission.

2. D-Channel - A digital, signaling-only channel for call establishment that is capable of supporting 64 Kbps of digital transmission.

3. Primary Rate Access Line – The facility between the serving central office and the customer’s premises. Provides transport for up to twenty-four 64 Kbps.

4. Primary Rate Interface – The central office switching elements that are dedicated to a customer’s ISDN-PRI Business Service.

5. Primary Rate Channels – B-Channels or D-Channels, as defined above.

6. Rotary Hunt Functionality - A service arrangement which allows calls made to a busy number to be completed to another idle line in that rotary number group.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 47

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

D. Features

1. Standard Features

Clear Channel Capability – Allows all 64 Kbps on each B-Channel to be used for Customer information because the B-Channels on ISDN-PRI Business Service are clear as a result of all signaling and control functions being handled by a D-Channel.

D-Channel Control – Permits a single D-Channel to provide signaling and control for one or more ISDN-PRI Business Service arrangements when, after subscribing to an initial 23-B+D configuration, a customer requests additional arrangements consisting of 24 B-Channels.

Digital Voice Transmission - All voice calls are transmitted using digital signaling.

Direct Inward Dialing (DID) Signaling - Permits incoming dialed calls from the exchange network to reach a specific number served by CPE without the assistance of an attendant. The central office will outpulse digits to the CPE that can further process the calls as desired. The rates and charges for DID telephone numbers are in addition to the ISDN charges and are provided in Section 17 of this Local Terms of Service.

Dynamic Allocation of Bandwidth - Allows the voice and data services to share B- Channels and arrange them as a single trunk group. This allows incoming and outgoing voice and data calls to utilize B-Channels on a call by call basis. Without this capability, each service will have a dedicated B-Channel.

Incoming Call Identification (Caller ID Number Only) – Provides a customer with the telephone number of the calling party. Incoming call identification is provided via the D-Channel associated with an incoming call on a B-Channel to a PBX and is subject to availability and provision by the originating call’s carrier’s facilities. Customer’s CPE must be compatible with this feature.

PBX Station ID Capability - Allows the station user's (calling party’s) number to be transmitted over the ISDN-PRI D-Channel from Direct Inward Dialing equipped CPE PBXs that use ISDN-PRI. This number is provided by the originating station and must have an associated Direct Inward Dialing telephone number working in the central office.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 48

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

D. Features

2. Optional Features

2 B-Channel Transfer – Provides specific central office switching capabilities. For example, when a call terminates at a given location, but is then forwarded to another location, two trunks between the Central Office and the original device are typically employed for the duration of the forwarded call. 2 B-Channel Transfer allows the central office switch to establish the call directly to the final destination and release the trunks going in and out of the forwarding device. A common use of 2 B-Channel Transfer is illustrated below.

1. Outside station Initiates call 555-1234. 2. DMS signals incoming call PBX

1. Call is initated to 555-1234

ISDN PRI

555-1234 PBX #1 (Forwarded to Voice Mail) 3. PBX notifies DMS to f call. Public switch ISDN 4. Call completes to Voice Mail. PRI

PBX #2 PB X #2

Voice Mail

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 49

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

D. Features (Cont'd)

2. Optional Features (Cont’d)

Call-by-Call/Integrated Service Access Feature Capability - Allows the customer to dynamically allocate the use of channels for ISDN-PRI Business Service. The customer may also choose voice or data transmission on a per call basis. In addition, the customer may also choose to subscribe to more services than channels. The CPE signals the local central office as to which type of service (e.g., via inward/outward trunk, WATS lines, or toll free service lines) to access for each call. This feature is only available with two-way Primary Rate Interface.

Circular Hunt - Provides the most efficient hunting sequence available, and allows for much larger trunk groups than the standard ISDN-PRI Business Service packages. With circular hunt, an incoming call is completed to the next available trunk (bearer) in sequence starting from the last trunk selected. This can occur across multiple PRI facilities. The feature can support up to 220 Primary Rate Interfaces in a single hunting configuration. The standard limit is 50.

D-Channel Backup – Provides backup for the D-Channel for a customer with multiple ISDN-PRI Business Service arrangements by automatically switching signaling capability over to a back-up D-Channel if service to the primary D-Channel is interrupted.

E911 Call Screening - Provides for the transmission of PBX or Key System station information via the ISDN-PRI facility to local emergency services authorities. This provides for the possible identification of the specific location on a customer's premises where a 911 call originated. This option is available only in communities where local emergency authorities support the service in conjunction with the Company’s Private Switch Database Service, associated with E911 Service. This service is only available in conjunction with National ISDN-2 Protocol.

Incoming Call Identification (Caller ID Name and Number) - Provides the customer with the telephone number and name of the calling party, subject to availability and provision by the originating caller’s carrier. Incoming call identification is provided via the D-Channel associated with an incoming call on a B-Channel to a PBX. The Customer's equipment must be compatible with this feature.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 50

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

D. Features (Cont'd)

2. Optional Features (Cont’d)

Main Number ID Capability – Available in lieu of the standard PBX Station ID Capability feature, this feature allows only the main number associated with an ISDN-PRI Business Service arrangement to be transmitted and available for display when a call is placed from any station associated with an ISDN-PRI Business Service arrangement.

National ISDN-2 Protocol - A communication protocol that governs interactions between the customer's equipment and the telephone network. This protocol is more advanced than the standard ISDN-PRI protocol. Most CPE is capable of using the ISDN-2 Protocol.

Network Ring Again - Enables the customer to complete calls to a busy station without continually redialing. Certain equipment restrictions may apply.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 51

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

E. Service Components

1. Each ISDN-PRI Business Service arrangement consists of the following functional components:

- Primary Rate Access Line - Primary Rate Interface - Primary Rate Channels

a. Primary Rate Access Line - Provides a four-wire access loop from the customer premises to the serving central office. The transmission via this loop supports Clear Channel Capability. One Primary Rate Access Line is provided for every 24 channels.

b. Primary Rate Interface - Provides the multiplexing to support up to twenty-three B-Channels at 64 Kbps and one D-Channel for signaling also at 64 Kbps. When NFAS is ordered, the Primary Rate Interface can provide up to twenty-four B- Channels at 64 Kbps. Primary Rate Interfaces will be provisioned as two-way.

c. Primary Rate Channels - The initial ISDN-PRI Business Service arrangement consists of a 23-B+D configuration, with unlimited usage that will allow either voice or data transmission up to 64 Kbps. Additional arrangements may be ordered as either 23-B+D or 24-B Channel arrangements.

(1) Voice calls may be completed to both ISDN and non-ISDN lines.

(2) Data Transmission on the B-Channels will be at 64 Kbps within the switch and between ISDN-PRI compatible central offices. ISDN-PRI interconnection to non-ISDN-PRI equipped central offices may be potentially subjected to analog transmission or sub-rated to 56 Kbps.

(3) The customer may choose to subscribe to additional non exchange based services. Initial choices for these services will be WATS and 800/888 service. The subscription to these services is in addition to the charges for ISDN-PRI Business Service.

2. Each Primary Rate Access Line may be active with a corresponding number of services (e.g., inward/outward trunks, WATS lines, or toll free service) selected. The customer may also choose to subscribe to more services than channels. The CPE signals the local central office as to which type of service (inward/outward trunk, WATS lines, or toll free service) to access for each call.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 52

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

F. Application of Rates

1. Nonrecurring charges will not be applicable for ISDN-PRI Business Service arrangements that are updated from an existing 1.544 Mbps service to ISDN-PRI Business Service.

2. The initial ISDN-PRI Business Service arrangement at any location must be configured as 23-B+D, after which additional arrangements may be ordered as either 23-B+D or as 24-B Channels.

3. Rates and charges for optional features and functions are applied to each ISDN-PRI Business Service arrangement for which a separate Primary Rate Interface is required. For example, when a customer has the initial 23-B+D arrangement and an additional arrangement configured as 24-B Channels, two Primary Rate Interfaces are provided. The feature charge applies for each Primary Rate Interface over which the optional feature is activated.

G. Rates and Charges

1. ISDN-PRI Business Service Arrangement

An ISDN-PRI Business Service Arrangement is furnished between a serving central office and the customer's designated premises. The customer must initially subscribe to a 23-B+ D configuration per location, after which additional arrangements may be ordered as 23-B+D or 24-B Channels.

The rates, charges and regulations for a 1.544 Mbps High Capacity Service interoffice channel, as specified in Tariff P.S.C Mo. No. 26, apply in addition to the following rates for the interoffice facilities of an interexchange ISDN-PRI Business Service arrangement.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 53

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

G. Rates and Charges (Cont’d)

1. ISDN-PRI Business Service Arrangement (Cont’d)

ISDN-PRI Business Service Arrangement with Two-Way Primary Rate Interface (23- B+D and 24-B Channels)

a. Monthly Rates

Term Discount Plan Commitment Period Exchange Month-to- One Two Three Five month (1) Year Years Years Years Ferrelview Kearney Lebanon Norborne $ 636.90 $1,133.00 $1,057.00 $ 561.00 $511.68 Platte City Rolla St. Robert Waynesville All Other 1,569.00 1,133.00 1,057.00 1,020.00 995.00 Exchanges

b. Nonrecurring Charge (All Exchanges)

Term Discount Plan Commitment Period Per Arrangement Month-to- One Two Three Five month Year Years Years Years Initial $650.00 $450.00 $250.00 $0.00 $0.00 Additional (2) 0.00 0.00 0.00 0.00 0.00

(1) Month-to-month customers must subscribe to ISDN-PRI Business Service for a minimum service period of six months. (2) Additional facilities must be installed at the same customer designated premises on the same trip and placed on the same service order.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 54

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

G. Rates and Charges (Cont'd)

2. Optional Features Monthly Nonrecurring Rate Charge a. 2 B-Channel Transfer (1) Per Primary Rate Interface 75.00 100.00

b. Call-by-Call/Integrated Service Access Feature Capability Per Primary Rate Interface (Available with Two-Way Primary Rate Interface only) 50.00 35.00

c. Circular Hunt (1) Per Primary Rate Interface 25.00 0.00

d. D-Channel Backup (2) each channel 65.00 20.00

e. E911 Call Screening (1) Per Primary Rate Interface (up to 100 station numbers) 125.00 0.00

f. Incoming Call Identification (Caller ID Name and Number) Per Primary Rate Interface 115.00 0.00

g. Main Number ID Capability 0.00 0.00

h. National ISDN-2 Protocol (1) Per Primary Rate Interface 0.00 0.00

i. Network Ring Again (1) Per Primary Rate Interface (Available with Two-Way Primary Rate Interface only) 160.00 0.00

(1) Certain equipment restrictions apply. (2) Available only to customers subscribing to more than one Primary Rate Interface.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 55

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

G. Rates and Charges (Cont'd)

3. Optional Feature Packages Monthly Rate Nonrecurring Charge

a. Premium Package (1) Includes: National ISDN-2 Protocol (2) E911 Call Screening (2) Incoming Call Identification (Caller ID Name and Number), Call-by-Call/Integrated Service Access Feature Capability 2 B-Channel Transfer (2)

Per Primary Rate Interface $195.00 $150

(1) Only available to customers subscribed to a Two-Way ISDN-PRI Business Service arrangement under a Term Discount Plan. (2) Certain equipment restrictions apply.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 22 1st Revised Page 56

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

G. Rates and Charges (Cont'd)

4. Service Charges

a. Service Establishment Charges apply when a customer requests establishment of a new ISDN-PRI Business Service arrangement(s). Service Establishment Charges apply for each ISDN-PRI Business Service Arrangement that is separately ordered and/or installed. Service Establishment Charges consist of:

(1) A Service Order Charge as described in Section 29 of this Local Terms of Service applies for each order placed, for receiving and recording information, and processing the necessary data in connection with a customer's request for service establishment; and

(2) The applicable Nonrecurring Charge for an ISDN-PRI Business Service Arrangement. This charge covers engineering design, common centralized testing and coordination. Nonrecurring charges do not apply for additional ISDN-PRI Business Service Arrangements installed at the same customer designated premises on the same trip and placed on the same service order.

(b) Premises Visit Charges are applicable per ISDN-PRI Business Service arrangement, for the termination of a channel at a customer's premises or for termination change at the same premises. Only one Premises Visit Charge applies when more than one channel service of the same type is terminated or moved at the same premises at the same time.

Premises Visit Charge, per ISDN-PRI Business Service Arrangement $125.00

* Only available for customers whose ISDN-PRI Business Service arrangements include a Two-Way Primary Rate Interface under a Term Discount Plan. ** Certain equipment restrictions apply.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 57

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

G. Rates and Charges (Cont'd)

4. Service Charges (Cont’d)

c. Service Change Charges are applicable for receiving and recording information and/or taking action in connection with a customer's termination change at the same premises or transfer of service responsibility request, for processing the necessary data on an existing ISDN-PRI Business Service. A Service Change Charge is applicable for each ISDN-PRI Business Service associated with the customer request (in lieu of a Service Establishment Charge).

(1) For termination change at the same premises, Physical, per ISDN-PRI Business Service arrangement $165.00

(2) For termination change at the same premises, Programming, per ISDN-PRI Business Service arrangement $35.00

d. Move Charges apply for each ISDN-PRI Business Service arrangement moved to a new location in the same building or to a different location within the same central office serving area. The Move Charge is equal to the sum of the Service Change Charges plus the Premises Visit Charge.

H. Term Discount Plan (TDP)

1. Description

a. TDP commitment periods of one, two, three, and five years are available.

b. A Customer may extend a TDP commitment period at any time during the term of a TDP. The number of months accrued under the current TDP will apply toward the commitment period of the new TDP. The rates under the new TDP will not apply retroactively toward the months accrued under the current TDP.

c. At the end of the TDP service commitment period, the customer may subscribe to a new TDP at the then prevailing tariffed rates as specified by local terms of service and/or tariffs. If the customer does not select a new TDP, the prevailing rates applicable for the expired TDP will continue in effect for as long as the customer chooses to continue subscribing to the ISDN-PRI Business Service arrangements installed under the expired TDP. Additional ISDN-PRI Business Service arrangements installed after the TDP expiration date will not be eligible for the TDP rates and will be charged at the prevailing Month-to-month rates unless the customer selects a TDP for those services.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 58

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

H. Term Discount Plan (TDP) (Cont'd)

2. Rate Changes

a. Rate increases or decreases will be automatically applied to the monthly TDP rates for the remaining term of a TDP.

b. If Company initiated rate increase(s) to any rate element or combination of rate elements causes the charges for the entire ISDN-PRI Business Service arrangement under the TDP to increase by 10% or more in any plan year, Customer may cancel the TDP without incurring Early Termination Liability Charges provided Customer notifies the Company within 30 days after the effective date of the rate increase. The first 12 months of a TDP commitment period constitute a plan year. Each subsequent 12 month increment constitutes an additional plan year.

3. Early Termination Liability

a. Calculation of Early Termination Liability

If a TDP Customer disconnects all or a portion of the ISDN-PRI Business Service before the expiration of a TDP, then a Termination Liability Charge will apply to those services which are disconnected. The Termination Liability Charge will be a one-time charge equal to the sum of 50% of the payments remaining for the rest of the TDP. If Special Construction charges were applied to the service being terminated, any termination charges associated with Special Construction will also apply.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 59

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

H. Term Discount Plan (TDP) (Cont'd)

3. Early Termination Liability (Cont’d)

b. Waiver of Early Termination Liability

(1) Customers will not be liable for Early Termination Liability under the following circumstances:

(a) Relocation within Central Office Serving Area

If a TDP Customer relocates an existing Service arrangement to a new location within the same building or to a different location within the same central office serving area prior to the expiration of a TDP, a Termination Liability Charge will not apply, and the number of months accrued at the prior location will carry over to the new location. Move Charges will apply for each arrangement relocated.

(b) Relocation to Different Central Office Serving Area

If a TDP Customer relocates an existing Service arrangement to a location in a different central office serving area, a Termination Liability Charge will not apply if Customer converts to a new TDP commitment period that is equal to or greater than the original TDP commitment period. The number of months accrued at the prior location under the original TDP will not carry over to the new location. Service Establishment Charges will apply for the ISDN-PRI Business Service arrangement(s) installed at the new location.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 22 Original Page 60

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.4 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE (Cont’d)

H. Term Discount Plan (TDP) (Cont'd)

3. Early Termination Liability (Cont’d)

b. Waiver of Early Termination Liability (Cont’d)

(1) Customers will not be liable for Early Termination Liability under the following circumstances (cont’d):

(i) When a service or rate element under a TDP arrangement is disconnected prior to the expiration of the TDP commitment period as a result of a change in jurisdiction and/or a customer requested upgrade to a next generation service offering, Termination Liability Charges will not apply under the following conditions:

The service period of the new TDP for the new service offering is a period equal to or exceeding the remaining service period of the disconnected TDP, and

The service orders to install the new service and disconnect the old service are related, and there is no lapse in service between the installation of the new service and the disconnection of the old service, and

The service orders to install the new service and disconnect the old service are for the same Customer at the same location.

(ii) The Company will determine whether a replacement service qualifies as a next generation service offering.

(iii) Nonrecurring charges and Service Charges for the new service will apply according to the requirements of the new service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 23 1st Revised Page 1

RESTORATION OF SERVICE

23.1 RESTORATION OF SUSPENDED SERVICE

A. A non-recurring charge of $18.00 will apply for restoring service after its temporary suspension by the Telephone Company, or for reinstating from Vacation Service, as covered in Section 33 of this Local Terms of Service.

B. In addition to the above charge, the customer will be required to pay all charges due, including the charges for the period of denial.

C. The restoration of service charge applies only after the suspension of service and/or Temporary Suspension of Service (Vacation Service) and not after its discontinuance; that is, it does not apply after the completion of a disconnection order. After service is discontinued by the completion of a disconnection order, service can be restored only upon the execution of a new contract, in which case the Service Connection Charges apply as specified in Section 29 of this Local Terms of Service.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 24 Original Page 1

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.1 The regulations specified herein are in addition to the regulations contained in other sections of this Local Terms of Service.

24.2 The charges specified are in payment for Exchange services furnished between communicating devices at the calling station and the called station.

During the first billing period in which a customer receives service, the customer will receive written notification of itemized charges for contracted equipment and services.

24.3 OBLIGATION OF TELEPHONE COMPANY - The Telephone Company's obligation to furnish exchange or toll service is dependent upon its ability to secure and retain without unreasonable expense suitable facilities and rights for the construction and maintenance of the necessary lines, circuits and equipment.

24.4 APPLICATIONS - Applications for establishment of service may be made orally or in writing. The application becomes a contract upon establishment of service. Requests from customers for additional service, equipment, etc., may be made orally or in writing, and upon approval or installation of the service, become a part of the original contract except that each item of additional equipment so installed is subject to any appropriate minimum contract term in accordance with the provision of this Local Terms of Service. Any change in rates or regulations lawfully made effective by the Telephone Company shall, to that extent, act as a modification of all contracts without further notice.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 24 Original Page 2

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.5 USE OF SERVICE AND FACILITIES

A. OWNERSHIP AND USE OF EQUIPMENT -- Equipment, instruments, and lines (excluding inside wire) on customer's premises, furnished by the Telephone Company, shall be and remain the property of the Telephone Company whose agents and employees have the right to enter said premises at any reasonable hour for the purpose of installing, inspecting, or repairing the instruments and lines or for the purpose of making collections from coin boxes, and upon termination of the service, for the purpose of removing such instruments and lines. Such equipment is not to be used for performing any part of the work of transmitting, delivering or collecting any telephone message where any toll or consideration has been or is to be paid any party other than the Telephone Company, without the written consent of the Telephone Company.

B. No equipment, apparatus, circuit, or device not furnished by the Telephone Company shall be attached to or connected with the facilities furnished by the Telephone Company, whether physically, by induction or otherwise, except as provided in this Local Terms of Service. In case such unauthorized attachment or connection is made, the Telephone Company shall have the right to remove or disconnect the same, or to suspend the service during the continuance of said attachments or connections, or to terminate the service.

Nothing in this paragraph shall prohibit a customer from using devices which in the opinion of the Company would not endanger the safety of Telephone Company employees or the public; damage, require change in or alteration of, or involve direct electrical connection to (except as provided for elsewhere in this Local Terms of Service) the equipment or other facilities of the Telephone Company; or interfere with the proper functioning of such equipment or facilities; or impair the operation of the telephone system or otherwise injure the public in its use of the Telephone Company's services.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 24 Original Page 3

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.5 USE OF SERVICE AND FACILITIES (Cont’d)

C. CONNECTION WITH CERTAIN FACILITIES OF CUSTOMER - Customer-provided terminal equipment may be used and customer-provided customer premise inside wire or communications systems may be connected with the facilities furnished by the Telephone Company for telecommunications services as provided in the "Connections with Equipment or Facilities Provided by Customers" section of this Local Terms of Service.

Violation of the FCC Rules and Regulations pertaining to connection of FCC registered terminal equipment and inside wire may cause a temporary discontinuance of service until the violation is corrected.

D. Devices provided by the customer to obtain quietness or privacy may be used in conjunction with the telephone instrument furnished to the customer by the Telephone Company, provided any such device does not involve direct electrical connection to the Telephone Company except as provided for in "Connection with Equipment or Facilities Provided by Customers" section of this Local Terms of Service.

E. USE OF CUSTOMER SERVICE - Customer telephone service, as distinguished from Payphone Line Service, is furnished only for use by the customer, his family, employees or business associates, or persons who are a part of the customer's household, except as the use of the service may be extended to joint users. The Telephone Company has the right to refuse to install customer service or to permit such service to remain on the premises of the Payphone Line Service when the instrument is so located that the public in general or patrons of the customer may make use of the service. At such locations, however, customer service may be installed, provided the instrument is so located that it is not accessible for public use.

Except for Payphone Line Service, the payment for local messages by means of a coin collecting device, paid to any party other than the Telephone Company, is prohibited.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-25-2015 Section 24 First Revised Page 4

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.6 PAYMENT FOR SERVICE

A. The subscriber is responsible for payment of all charges for services, equipment and completed calls. The subscriber may, where available, also elect electronic bill presentment and payment service via the Internet on the Company’s website, www.centurylink.com.

B. Business

The customer is required to pay, promptly, all charges for exchange service and equipment and for all toll messages including charges for messenger service. The customer is held responsible for all charges for telephone service rendered at his station, both exchange and toll, including charges for toll messages on which the charges have been reversed. In the event of an abandonment of the telephone, the non-payment of any sum due, the use of foul or profane language, the impersonation of another with fraudulent intent, or of any other violation of the lawful regulations of the Telephone Company, the Telephone Company may either temporarily deny service or terminate the contract.

MO 15-23 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 24 1st Revised Page 5

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.6 PAYMENT FOR SERVICE

C. Residence

1. The customer shall receive a bill during each billing period except when the bill has a zero balance. Failure to receive a bill does not relieve the customer of the responsibility for payment for telephone service.

The customer bill shall clearly show:

- The number of access lines for which charges are stated - The beginning or ending dates of the billing period for which charges are stated - A statement of the date the bill becomes delinquent if not paid - Penalty fees and advance payments, if any - The unpaid balance, if any - The amount due for basic service - An itemization of the amount due for all other regulated or non-regulated services, including date and duration (in minutes) of each toll call - The amount due for other regulated or non-regulated service offered at a packaged rate and an itemization of each service included in the package - A list of charges due for taxes, franchise fees and other fees and/or surcharges - Total amount due - A toll free telephone number a customer may call concerning billing inquiries and billing disputes - The amount of any deposit or advance payments which have been credited to the charges stated - Any other credits or charges applied to the account during the current billing period

Residential customers shall have at least twenty-one days from the rendition of the bill to pay the charges stated thereon. Payment shall be made at the office of the Telephone Company, an authorized collection agency, or by mail.

2. Residential customers may take advantage of an optional, condensed or summary bill format at any time by contacting the Company's Customer Service toll free number found on their current bill and indicating a preference to receive the condensed, optional bill format. Under this summary bill option, customers will still be able to access their full, detailed billing information on the Company's website, or receive a paper copy of their detailed bill, at no charge, by contacting the Company. Customers who have opted to receive the summary bill format may de-select that option at anytime by contacting a Customer Service representative.

MO 16-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective:09-01-2020 Section 24 3rd Revised Page 6

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.6 PAYMENT FOR SERVICE (Cont’d)

C. Residence (Cont'd)

3. The customer is required to pay, promptly, all charges for exchange service and equipment and for all toll messages including charges for messenger service. The customer is held responsible for all charges for telephone service rendered at his station, both exchange and toll, including charges for toll messages on which the charges have been reversed. In the event of an abandonment of the telephone, the non-payment of any sum due, the use of foul or profane language, the impersonation of another with fraudulent intent, or of any other violation of the lawful regulations of the Telephone Company, the Telephone Company may either temporarily deny service or terminate the contract.

D. Delinquent Account Charge (Late Payment Charge)

A delinquent account charge of $13.00 or 5% of the entire unpaid balance, whichever is (I) greater, will be assessed to all customer payments received after the due date. This charge will apply to the current total amount due, less any disputed charges, for all services to compensate the company for the additional expense associated with delinquent accounts.

E. Disputes by Residence Customers

1. The customer shall notify the Telephone Company when all or part of a charge on the customer's bill is in dispute by written notice, in person or by a telephone message directed to the Telephone Company during normal business hours. A dispute must be registered with the Telephone Company prior to the due date of the bill in order for the customer to avoid discontinuance of service.

2. When the Telephone Company becomes aware of a dispute, a record of the date, time and place of the inquiry will be made. A dispute will be investigated promptly and thoroughly. An attempt will be made to settle the dispute in a manner satisfactory to both the customer and the Telephone Company.

3. If the customer fails to cooperate with the Telephone Company in efforts to resolve a dispute, the customer's rights to continuance of service will be waived.

MO2020-10 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-17-2020 Section 24 1st Revised Page 7

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.6 PAYMENT FOR SERVICE (Cont’d)

E. Disputes by Residence Customers (Cont'd)

4. The customer shall pay an amount equal to that portion of the total bill not in dispute. This portion will be mutually determined by the customer and the Telephone Company. The customer's previous usage, the nature of the dispute and other pertinent factors shall be considered when determining the disputed amount. The Telephone Company will not discontinue service for nonpayment of charges in dispute while the dispute is pending.

5. If the Telephone Company and the customer cannot agree on the undisputed amount to be paid, the customer must pay, at the Telephone Company's option, an amount not to exceed fifty (50) percent of the disputed charge or an amount based on the usage during a like period, under similar conditions.

6. Failure by the customer to pay the undisputed amount within four (4) working days from the date the dispute is registered or by the due date of the disputed bill, whichever is later, shall constitute a waiver of the customer's right to the continuance of service.

7. If the dispute is resolved in favor of the customer in whole or in part, the Telephone Company will promptly refund any excess monies paid by the customer.

8. If the dispute cannot be resolved in favor of the customer, the Telephone Company shall notify the customer of their right and the Telephone Company's right to make an informal complaint with the Missouri Public Service Commission (Commission). The Telephone Company will provide the customer with the address and telephone number where the complaint may be filed. If the customer files an informal complaint but does not notify the Telephone Company that part or all of any charge on the customer's bill is in dispute, the Commission will notify the customer of the payment required in paragraphs 5 and 6 preceding.

9. After resolution of a complaint, the Telephone Company may treat a second complaint based on the same facts as already determined and is not required to comply with Missouri Public Service Commission rules set forth in 4 CSR 240-33.080.

F. Prorating of Opening and Closing Bills (N)

Bills for telephone service are normally rendered on a monthly basis. Bills rendered for establishment of services and final bills rendered for discontinuation of business services will be prorated on the basis of a thirty (30) day billing period.

Final bills rendered after customer-requested discontinuance of residential service will not be pro-rated and service will remain available to the customer until the first day of the customer’s next billing cycle. (N)

MO2020-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 24 Original Page 8

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.7 TELEPHONE NUMBERS - The customer has no property right in the telephone number or any right to continuance of service through any particular central office, and the Telephone Company may change either the telephone number or the central office designation or both.

24.8 INTERRUPTIONS OF SERVICE - In view of the possibility of errors and difficulties occurring in the transmission of messages by telephone, and the impossibility of fixing the cause, therefore, the customer assumes all risks connected with the service except as follows: if service is interrupted other than by the negligence or willful act of the customer, an allowance at the minimum rate for the telephone facilities and class of service in effect at the time of the interruptions shall be made for the time such interruption continues after notice and demand to the Company. No other liability shall in any case attach to the Company in consideration of such interruptions.

24.9 TELEPHONE DIRECTORIES

A. Distribution - The Telephone Company distributes to its customers such directory information as in its opinion is generally necessary for the efficient use of the service.

B. The Telephone Company shall have the right to make a charge for directories issued in replacement of directories destroyed, defaced or mutilated while in possession of customers.

C. Errors - The Telephone Company's liability for damages arising from errors or omissions in the making up or printing of its directories or in accepting listing as presented by customers or prospective customers shall be limited to the amount of actual impairment of the customer's service, and in no event shall it exceed the amount paid for the service during the period covered by the Directory in which the error or omission occurs.

24.10 MAINTENANCE AND REPAIRS - All ordinary expense of maintenance and repairs to Telephone Company equipment, unless otherwise specified in this Local Terms of Service, is borne by the Telephone Company. The customer is billed the cost of each telephone instrument or piece of apparatus injured or destroyed otherwise than by unavoidable accident. The customer agrees to take good care of the instruments and all accessories connected therewith. In case of damage to or destruction of any of the company's instruments or accessories, not due to ordinary wear and tear, the customer is held responsible for the cost of replacing the equipment destroyed or for the cost of restoring the equipment to its original condition, except where such damage is not occasioned by the negligence of the customer.

Customers must have the Telephone Company-provided instrument connected for test purposes if a Telephone Company instrument is provided.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 24 Original Page 9

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.11 TRANSMITTING MESSAGES - The Telephone Company does not transmit messages but offers the use of its facilities when available for communications between parties.

24.12 USE OF LINES OF OTHER COMPANIES - When suitable arrangements can be made, lines of other telephone companies may be used in establishing wire connections to points not reached by the Telephone Company's lines. In establishing connections with the lines of other companies, the Telephone Company is not responsible or liable for any action or default of the Connecting Company.

24.13 CUSTOMER SPECIFIC PRICING PLAN SERVICES

Customer Specific Pricing Plan Services are available for the provision of:

A. Dedicated, non-switched, private line and special access services;

B. Central office-based switching systems which substitute for customer premise, private branch exchange (PBX) services; and

C. Any business service offered in an exchange in which basic local telecommunications service offered by the incumbent local exchange telecommunications company has been declared competitive under Section 392.245 RSMo., and any retail business service offered to an end-user in a noncompetitive exchange.

Unless otherwise provided in the customer contract, the rules and regulations applying to all customers’ contracts found in this and other sections of this Local Terms of Service apply to all Customer Specific Pricing Plan Services.

Customer Specific Pricing Plan Services arrangements will be provided to the Commission on a proprietary basis upon request.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 24 Original Page 10

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.14 OBSERVANCE OF RULES AND REGULATIONS - Failure on the part of customers to observe the rules and regulations of the company automatically gives the company the right to cancel the contract and discontinue the furnishing of service.

24.15 TELECOMMUNICATIONS SERVICE PRIORITY SYSTEM

The priority provisioning and restoration of services offered under this Local Terms of Service relative to the National Security Emergency Preparedness (NSEP) Telecommunications Service Priority (TSP) System shall be pursuant to the regulations and rates as defined in P.S.C. MO.-No. 26 Access Services Tariff, Section 13.3 Miscellaneous Services.

For application in this Local Terms of Service, such regulations, rates and charges shall be interpreted to apply on a "per request, per line/trunk" basis.

24.16 Telephone Company-provided terminal equipment or protective circuitry will be directly connected in accordance with the FCC Rules and Regulations.

24.17 When local exchange service, toll service, and/or extended area service of other customers is and/or will be degraded by the telephone service of one customer, e.g. answering devices (customer or company owned), time and temperature, etc., the Telephone Company may: (1) refuse to allow such service, (2) require Traffic Load Protection Equipment (where Traffic Load Protection (TLP) is required, the customer will bear the expense), (3) require the customer to lease an adequate amount of access lines, or (4) develop alternate arrangements to properly protect the network.

24.18 The Telephone Company will make reasonable efforts to cure any material failure to provide service caused solely by year 2000 defects in Telephone Company hardware, software or systems. Due to the interdependence among telecommunications providers and the interrelationship with non-Telephone Company processes, equipment and systems, the Telephone Company is not responsible for failures caused by circumstances beyond its control, including, but not limited to, failures caused by: 1) the Customer; 2) other telecommunications companies as defined by Missouri statute; or 3) customer premises equipment. In addition, the Telephone Company does not ensure compatibility between Telephone Company and non- Telephone Company services used by the Customer.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-17-2020 Section 24 1st Revised Page 11

RULES AND REGULATIONS APPLYING TO ALL CUSTOMER’S CONTRACTS

24.19 MISSOURI STATUTORY AND REGULATORY WAIVERS

A. Rules

4 CSR 240-3.550(4) and (5)(A) - Telecommunications Company Records and Reports Requirements (1) 4 CSR 240-32.060 - Telecommunications Service - Engineering and Maintenance (1) 4 CSR 240-32.070 - Quality of Service (1) 4 CSR 240-32.080 - Service Objectives and Surveillance Levels (1) 4 CSR 240-33.040 (with the exception of subsection (4) which will remain in effect) - Billing and Payments Standards for Residential Customers (1) 4 CSR 240-33.045 - Requiring Clear Identification and Placement of Separately Identified Charges on Customer Bills (1)

B. Statutes

Section 392.210 RSMo, Sub. 2 - System of Accounts (1) Section 392.240 RSMo, Sub. 1 - Election of Directors (1) Section 392.270 RSMo - Valuation of Property (1) Section 392.280 RSMo - Depreciation (1) Section 392.290 RSMo - Right to Issue Stocks, Bonds, and Notes (1) Section 392.300 RSMo - Transfer of Property (1) Section 392.310 RSMo - Approval of Issuance of Stocks, Bonds, etc. (1) Section 392.320 RSMo - Certificate of Approval for Dividends (1) Section 392.330 RSMo - Account for Disposition of Proceeds (1) Section 392.340 RSMo - Reorganization (1)

24.20 CUSTOMER REQUESTED TERMINATION OF SERVICE (N)

When business service is terminated at the customer’s request after the minimum service period or initial contract period described in Section 35 has been met, service will be discontinued immediately, and a final bill will be issued in accordance with Section 24.6.F, Prorating of Opening and Closing Bills.

Residential customers may request termination of residence service at any time, and

service will be discontinued on the last day of the customer’s billing cycle after the

minimum service period has been met. Final charges will be rendered in accordance

with Section 24.6.F, Prorating of Opening and Closing Bills. (N)

(1) Rules and Statutes waived pursuant to Notice of Election in Case No. TO-2009-0062, effective August 28, 2008.

MO2020-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 25 Original Page 1

RULES AND REGULATIONS APPLICABLE TO FRANCHISE TAXES

25.1 GENERAL REGULATIONS:

When any legally constituted governmental body imposes a franchise, occupation, business, sales, license, excise, privilege, or similar tax of any kind on this Company, the amount thereof, insofar as practical, shall be charged on a proportionate basis to all customers receiving telephone service within the boundaries of such governed area. This tax charge, in all cases, will be in addition to the regular charges for telephone service, and will appear on the regular customer bill, identified as such.

25.2 METHOD OF BILLING:

All such taxes imposed on this Company may be billed periodically to each access line in proportion to the total tax divided by the number of access lines, or it may be billed monthly to each customer as a percentage of their total local service charges. If a percentage factor is used, it shall be equivalent to the ratio of the total tax to be paid by the Company, to the local service revenues, or gross receipts, etc., being taxed.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 26 Original Page 1

DERIVED CHANNEL SERVICES

26.1 INDIVIDUAL VOICE CHANNELS FOR CUSTOM ACCESS SOLUTIONS

A. Description

1. Individual Voice Channels for Custom Access Solutions is an intraexchange digital service designed to provide for the integration of multiple voice channels over Custom Access Solutions as found in CenturyLink Operating Companies Interstate Service Guide, Section 8.7.

2. Individual Voice Channels are segregated from the data channels using a Digital Access and Cross-connect System (DACS) located in the Telephone Companies’ central office. The DACS will route the voice traffic to the serving wire center switching equipment. Individual Voice Channels may be provisioned with ISDN-PRI functionality upon request.

3. Customers subscribing to Individual Voice Channels for Custom Access Solutions are limited to a maximum of 20 Individual Voice Channels per 1.544 Mbps facility. Each channel is dedicated to the provisioning of Individual Voice Channels for Custom Access Solutions. Channels not activated will not be used for purposes other than providing Individual Voice Channels for Custom Access Solutions.

4. Customers subscribing to Individual Voice Channels for Custom Access Solutions must also order data channels at the same time from CenturyLink Operating Companies Interstate Service Guide, Section 8.7, in one of the following combinations:

Frame Relay Service Individual Voice 256 Kbps 384 Kbps 512 Kbps 768 Kbps Channels (1) (4 Channels) (6 Channels) (8 Channels) (12 Channels) 6 10 12 14 18 8 12 14 16 20 10 14 16 18 22 12 16 18 20 24 14 18 20 22 N/A 16 20 22 24 N/A 18 22 24 N/A N/A

20 24 N/A N/A N/A

Shaded area reflects total channels utilized for each combination.

(1) A minimum of 12 Individual Voice Channels is required when provisioned with ISDN-PRI functionality and each configuration requires one D-channel. For example, when a customer subscribes to 12 Individual Voice Channels with ISDN-PRI functionality, the customer is provided with 11 B-channels and one D-channel.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 01-12-2018 Section 26 Original Page 1.1

DERIVED CHANNEL SERVICES

26.1 INDIVIDUAL VOICE CHANNELS FOR CUSTOM ACCESS SOLUTIONS (Cont’d)

A. DESCRIPTION (Cont’d)

5. Individual Voice Channels may be equipped with the following features, where available:

- Incoming Call Identification (Caller ID) – Caller ID provides the customer with the telephone number of the calling party and is intended solely for the use of the Individual Voice Channels for Custom Access Solutions subscriber.

6. Individual Voice Channels with ISDN-PRI functionality provides functionality equivalent to ISDN-PRI II Service as described in Section 23 of this tariff. All standard features included with ISDN-PRI II Service are standard for Individual Voice Channels with ISDN-PRI. In addition, optional features available with ISDN-PRI II Service are available with Individual Voice Channels with ISDN-PRI functionality, with the exception of D-Channel Backup and Circular Hunt. Optional features are provided at the rates and charges specified in Section 23 of this Local Terms of Service on a per 1.544 Mbps facility basis.

MO 18-01

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 26 1st Revised Page 2

DERIVED CHANNEL SERVICES

26.1 INDIVIDUAL VOICE CHANNELS FOR CUSTOM ACCESS SOLUTIONS (Cont’d)

B. Definitions

1. Digital Access and Cross-connect System (DACS) – A digital switching device for routing and switching T-1 lines, and DS0 portions of lines, among multiple T-1 ports. The DACS performs all the functions of a normal “switch” except connections are typically setup in advance of the call, not together with the call.

2. Custom Access Solutions – Provides for the integration of multiple voice and data channels over the same 1.544 Mbps facility.

C. General Regulations

1. The regulations and rates specified herein for Individual Voice Channels for Custom Access Solutions are in addition to the applicable regulations and rates in other tariffs and other sections of this Local Terms of Service. Unless specified, the regulations for Individual Voice Channels for Custom Access Solutions apply in addition to the General Terms and Conditions set forth in this Local Terms of Service.

2. Individual Voice Channels for Custom Access Solutions is provided subject to the availability of appropriate facilities as determined by the Company. Service inquiries will be necessary to determine availability.

3. Customer Premise Equipment (CPE) that is compatible with Individual Voice Channels for Custom Access Solutions is the customer’s responsibility to provision.

4. The Company shall not be responsible if changes in any of the equipment, operations or procedures of the Company utilized in the provisioning of Individual Voice Channels for Custom Access Solutions render any facilities provided by the customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance.

5. Individual Voice Channels for Custom Access Solutions is only available where facilities permit.

6. Customers may disconnect Individual Voice Channels for Custom Access Solutions, without penalty, should the total of the monthly recurring rates associated with Individual Voice Channels for Custom Access Solutions increase by 10% or more at any one time.

7. Custom Calling Features and Expresstouch Services are available as specified in Sections 40 and 41 of this Local Terms of Service at the applicable recurring rates.

8. One Directory Listing will be provided per 1.544 Mbps facility. Additional Directory Listings are available in Section 9 of this Local Terms of Service.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 26 Original Page 3

DERIVED CHANNEL SERVICES

26.1 INDIVIDUAL VOICE CHANNELS FOR CUSTOM ACCESS SOLUTIONS (Cont’d)

D. Service Components

1. Individual Voice Channels - A monthly rate is applicable for each individual voice channels for Custom Access Solutions. Individual Voice Channels can be purchased in increments of 6, 8, 10, 12, 14, 16, 18 or 20 voice channels. Individual Voice Channels with ISDN-PRI functionality can be purchased in increments of 12, 14, 16, 18 or 20 voice channels.

2. All other service components apply specified in the CenturyLink Operating Companies Interstate Service Guide.

E. Application Of Rates

1. Individual Voice Channels receive the same local calling area as any other form of basic local exchange service.

2. Optional toll and extended local calling plans are available as specified in this Local Terms of Service at the applicable recurring rates and usage charges as specified by local terms of service and/or tariff.

3. All federal and state surcharges apply per Individual Voice Channel, including, but not limited to, 9-1-1 surcharges and Telecommunications Relay Service (TRS) surcharges.

4. Federal monthly end user charges apply, as described in CenturyLink Operating Companies Tariff F.C.C. No. 9, Section 4. (e.g., End User Common Line (EUCL), Presubscribed Interexchange Carrier Charge (PICC), Line Port Charge (LPC), Federal Universal Service Fund (USF)).

F. Rates And Charges Monthly Rate

1. Individual Voice Channels without ISDN-PRI functionality: (per channel) $24.00

2. Individual Voice Channels with ISDN-PRI functionality: (per channel) $25.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 27 Original Page 1

UNITED SWITCHLINK SERVICES*

27.1 GENERAL

A. United SwitchLink Services are serving wire center based communications services for the transmission of digital signals, over a specifically equipped two-wire access line. United SwitchLink Services may be ordered as follows:

1. United SwitchLink provides asynchronous and synchronous data access at speeds up to and including 19.2 kbps.

2. United SwitchLink Plus provides asynchronous data access at speeds up to and including 19.2 kbps and synchronous data access at speeds up to and including 56 kbps.

B. United SwitchLink Services are not inherently voice functional. Use of the service is limited to the transmission of digital signals.

27.2 DEFINITIONS

United SwitchLink Access Line refers to the non-loaded two-wire facility connecting the customer premises to the United SwitchLink Services switching equipment.

United SwitchLink Services Service Arrangement refers to the equipment required in the serving wire center per line to support data transmission speeds over the United SwitchLink Service Access Line.

United SwitchLink Services-Serving Wire Center refers to the central office containing United SwitchLink Services switching equipment.

Serving Wire Center denotes the local telephone central office in which telephone communication is established between stations within a specified area.

United SwitchLink Services-Serving Area is defined by the technical limitations of each specific serving arrangement and in the Company's judgment are necessary to meet the data transmission specifications without excessive degradation of the service.

United SwitchLink Services Extension Capability refers to the facilities and equipment necessary to extend a United SwitchLink Services Access Line for certain customers who are served by a Serving Wire Center not equipped with United SwitchLink Services Service Arrangement.

United SwitchLink Services Extension Line refers to a United SwitchLink Services Access Line when the service is provided using the United SwitchLink Services Extension Capability.

* Limited to existing customers at existing locations as of October 26, 2001.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 27 Original Page 2

UNITED SWITCHLINK SERVICES

27.3 REGULATIONS

A. United SwitchLink Services are provided subject to the availability of appropriately equipped digital serving wire centers and facilities. The Company is under no obligation to provide United SwitchLink Services at a distance from the serving wire center that exceeds the technical limitations of the service.

B. The Company shall not be responsible if changes in any of its equipment, operations, or procedures utilized in the provision of United SwitchLink Services render any facilities provided by a customer obsolete, require modification or alteration of such equipment or system, or otherwise affect its use or performance. In such instances, the Company will notify customers of such changes.

C. Charges for United SwitchLink Services do not include equipment or other facilities which may be required at the customer premise. A data unit must be utilized for each SwitchLink Services Access Line and is the responsibility of the customer to obtain and maintain. Customer premise equipment associated with United SwitchLink Services is subject to the limitations specified in the Bell Communications Research, Inc. Technical Reference, "DATAPATH* Network Access Interface Specifications," TR-EOP-000277.

D. Service is available on a month-to-month basis with a minimum billing period of one month.

E. Touch Tone service and equipment is required for each United SwitchLink Services Access Line. Charges for Touch Tone service and equipment are included in the Local Exchange Service rate.

F. Directory listings will be furnished for United SwitchLink Services in accordance with the regulations set forth in Section 9 of this Local Terms of Service, however, there is no charge for non-publishing SwitchLink Services telephone numbers.

G. Temporary suspension of service at the customer's request is not allowed.

H. Regulations for Interruptions of Service apply as specified elsewhere in this Local Terms of Service.

* Limited to existing customers at existing locations as of October 26, 2001.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 27 Original Page 3

UNITED SWITCHLINK SERVICES

27.4 RATES

Monthly Nonrecurring Rate Charge A. United SwitchLink per Access Line $51.50 $36.72

B. United SwitchLink Plus per Access Line $88.00 $36.72

Note: United SwitchLink Services access lines utilizing the long distance network will have the applicable Message Telecommunications Service (MTS) toll charges billed to the originating end. Message Telecommunications Service (MTS) toll charges will be rated from the exchange rate center of the United SwitchLink Services-Serving Wire Center.

C. United SwitchLink Services are subject to all general regulations and rates applicable to the individual business line as outlined in this Local Terms of Service and in United's Federal and other State Tariffs.

D. Optional Features (e.g., speed dial) are available at the rates provided in the applicable sections of the tariff and/or local terms of service.

E. United SwitchLink Services Extension Line Monthly Rate 1. United SwitchLink mileage - Fixed $36.00 - Per mile 2.55

2. United SwitchLink Plus mileage - Fixed $72.00 - Per mile 5.20

Mileage is measured in airline miles between the United SwitchLink Services Serving Wire Center and the customer's serving wire center.

* Limited to existing customers at existing locations as of October 26, 2001.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 27 1st Revised Page 4

UNITED SWITCHLINK SERVICES

27.4 RATES (Cont’d) Monthly Rate E. United SwitchLink Services Extension Line

1. United SwitchLink mileage - Fixed $36.00 - Per mile 2.55

2. United SwitchLink Plus mileage - Fixed $72.00 - Per mile 5.20

Mileage is measured in airline miles between the United SwitchLink Services Serving Wire Center and the customer's serving wire center.

F. Service Connections charges in Section 29 of this Local Terms of Service are applicable to United SwitchLink Services service establishment.

If special or unusual line conditioning is required or unusual installations or customer requirements occur, additional time and material charges may apply for any of the above services.

* Limited to existing customers at existing locations as of October 26, 2001.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 28 1st Revised Page 1

PAYPHONE LINE SERVICE

28.1 PAYPHONE SERVICE PROVIDER

A. General

1. Payphone Line Service is a class of service furnished to individuals, firms or corporations which permits connection of a customer-provided instrument that is activated by the deposit of coins, cards, tokens or the entry of a customer account number, to the lines of the Company.

2. Payphone Line Service is a two-way or, optionally, one-way originating only, business exchange access line composed of the serving central office line equipment, all outside plant facilities needed to connect the serving office with the customer’s premises, and the network interface. These facilities are Telephone Company provided and maintained and provide access to and from the telecommunications network for long distance service and local calling. Billed Number Screening as described in Section 17.6. will be provided at no charge.

At the option of the customer, Selective Class of Call Screening may be provided at rates listed in Section 28.1.D. following. Selective Class of Call Screening enables a customer, by means of Telephone Company operator identification, to restrict outgoing toll calls from station users to only those calls which are charged to the called telephone, a third number or a calling card account. All local calls and calls to Telephone Company numbers such as repair service, Directory Assistance service, and public emergency service numbers, such as 911, will be permitted.

3. A network interface for all access lines associated with payphone line service will be installed at a location determined by the Telephone Company, which is accessible to the customer. The normal location of the demarcation point for all payphone service providers will be determined in a manner consistent with federal and state regulatory requirements.

The network interface is the point of connection with the telecommunications network and is the termination of the Payphone Access Line. It is a Telephone Company- provided Network Interface Device (NID) or its equivalent.

4. The Payphone Service Provider must assume responsibility for all calls billed to their line. Rates for Payphone Line Service are found in Section 28.1.D.4-5.

5. Only one access line may be connected to a Payphone Line Service telephone. The access line for card operated telephone must be Touch Tone equipped. Rates for Touch Tone service are included in the Local Exchange Service rate.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 28 Original Page 2

PAYPHONE LINE SERVICE

28.1 PAYPHONE SERVICE PROVIDER (Cont’d)

A. General (Cont'd)

6. Answer Supervision provides the capability of delivering "off-hook" supervisory signals from the subscriber's serving central office to a line interface at the customer premises for local and 1+ intraLATA toll calls processed and completed by the Telephone Company. These supervisory signals indicate that the called party has answered the incoming call (gone "off-hook").

a. Answer Supervision is furnished only from central offices arranged to provide this service and is provided subject to the availability of facilities.

b. This feature is only available with line side terminated PBX trunks and pay telephone access lines. It is not available with residence or business lines, digital facilities, or trunk side terminated facilities, such as DID trunks, or trunk side access facilities.

7. Coin control service is available as an optional service for use in conjunction with payphone line service. Coin control service is based on a central office platform which offers features for use with coinless or coin operated (payphone) telephone service. Coin control service uses a software-driven system to provide features and capabilities similar to those provided by micro-processor based, "smart", payphone sets.

Coin control service provides the following features:

a. Coin control for collection, return and recognition - monitors signals from the payphone to identify when coins are deposited. This feature identifies the status of the attempted call and sends a signal to the payphone to collect the coins when the call is completed or return the coins when the call is not completed.

b. Originating line screening - alerts the operator and interexchange carrier systems that the call is originating from a payphone line and may require special handling and billing treatment.

c. Billed number screening - provides an indication in validation data bases that incoming collect and bill -to-third number calls are not to be billed to the payphone line.

d. Announcements - provides standard announcements used with payphone telephone service. Announcements such as deposit required for long distance calls, amount of overtime credit and additional deposits required are provided by this feature.

e. Pre-prompting for overtime - allows the payphone line customer to prompt the end user for additional deposits required for overtime periods of conversation time, prior to the end of time limit and call cut-off if deposit is not received.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 22 2nd Revised Page 26

INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

22.3 PRIMARY RATE INTERFACE (PRI) II (1) (Cont’d)

B. Regulations (Cont'd)

14. ISDN-PRI Service is not offered in conjunction with Local Measured Service.

Scheduled Maintenance

Demand Maintenance

17. One Directory Listing will be provided per D-Channel. Additional Directory Listings are available as specified in Section 9 of this Local Terms of Service.

(1) Effective November 21, 2012, this service is limited to existing facilities in service at existing locations for current customers.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 28 1st Revised Page 4

PAYPHONE LINE SERVICE

28.1 PAYPHONE SERVICE PROVIDER (Cont’d)

B. Responsibility of the Customer (1) (Cont'd)

6. The customer shall not program or cause to be programmed any such telephone used in connection with this service to limit the duration of a local message.

7. Customers who elect not to subscribe to Selective Class of Call Screening as described in Section 17 will be fully responsible for all calls billed to customer’s payphone access line. The Telephone Company shall have no responsibility to adjust any such charges and/or release customer from paying any such charges. Customer will hold the Telephone Company harmless from and against any liability or loss resulting from all calls billed to customer’s exchange access line.

C. Violation of Regulations

1. Where any Payphone Service Provider telephone is in violation of this Local Terms of Service, the Telephone Company will promptly notify the customer of the violation and will take immediate action, including the disconnection of service, as is necessary for the protection of the telecommunications network and Telephone Company employees.

2. The customer shall discontinue use of the Payphone Service Provider telephone or correct the violation and notify the Telephone Company in writing within 5 days after receipt of such notice that the violation has been corrected.

3. Failure of the customer to discontinue such use or to correct the violation will result in the suspension of the customer's service until such time as the customer complies with the provisions of this Local Terms of Service.

D. Rates

1. Service Charges, as specified in Section 29 of this Local Terms of Service, apply in addition to other charges specified for Payphone Line Service and other services.

2. A "local message" from a Payphone Line Service served by a given exchange is a completed local call, originating at such service and terminating at any service which may be called, without toll charge.

(1) For purposes of this Local Terms of Service, the term "customer" defined as the party responsible for payment of the payphone line service access line.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 28 1st Revised Page 5

PAYPHONE LINE SERVICE

28.1 PAYPHONE SERVICE PROVIDER (Cont’d)

D. Rates (Cont'd)

3. Rates for local or intraLATA directory assistance calls provided by the Telephone Company are as specified in Section 39 of this Local Terms of Service.

Monthly Rate Nonrecurring Charge

4. Payphone Access Line Per SCC Section Two-Way $35.30

5. Payphone Line Service One-Way Originating Requires Non- Per SCC Section published Directory Listing $35.30 (See Section 9 for rate)

6. Coin Control, each line (in addition to the payphone line) $4.00

7. Answer Supervision, each line (in addition to the payphone line) $4.00

8. Selective Class of Call Screening $2.55 Per SCC Section

In addition to the above access line rate, the subscriber will be responsible for paying the multi-line subscriber line charge.

9. All other applicable charges (e.g., toll charges, mileage charges, etc.) are the responsibility of the payphone line service subscriber.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 29 1st Revised Page 1

SERVICE CONNECTION CHARGES – MOVES AND CHANGES

29.1 GENERAL

A. Service connection charges to connect, move or change telephone service and equipment apply separately for one or more of the following work functions for complex business* or simple business/residence* class of service customers:

1. Record order charge - For receiving, recording and processing information necessary to execute a customer request where only customer, business office or directory records are involved and no premise work, access line work or travel time is necessary. The record order charge does not apply when other service connection charges are applicable.

2. Service order charge - For receiving, recording and processing information necessary to execute a customer's request to connect, move or change telephone service and equipment.

3. Access line work charge - For work associated with the establishing or changing the line connection in the central office and/or outside plant facilities, including the drop wire and protector.

4. Premise visit charge - For the expense associated with traveling to the customer's premises. (N) 5. Service Date Change Charge – Applicable when customer requests a change of service date on a pending order for a service that is not immediately available for provisioning and requires treatment, equipment or engineering design (e.g. ISDN- PRI, DS1, Private Line, Foreign Exchange Service).

6. Cancellation of Order Charge – Applicable when customer or the Company cancels an order for installation of a service for which the Company has already begun installation or incurred preparatory costs.

7. Expedited Order Charge – Applicable when a customer requests a service date for a service that is earlier than the standard interval date for the service ordered. (N)

B. Service connection charges are in addition to any other scheduled rates and charges as specified by local terms of service and/or tariff. They apply in addition to and not in lieu of installation charges, non-recurring charges (NRC) or construction charges which are found in other sections of this Local Terms of Service.

C. The charges specified herein do not contemplate work being performed at a time when overtime or premium wages apply due to the request of the customer; nor do they contemplate work once begun being interrupted by the customer. If the customer requests overtime labor performed or interrupts work once begun, additional charges will apply. (M)

* Complex business and simple business/residence definitions can be found in the "Explanation of Terms" Section.

(M) Material previously appearing on this page now appears on Page 2.

MO 17-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 29 2nd Revised Page 2

SERVICE CONNECTION CHARGES – MOVES AND CHANGES

29.1 GENERAL (Cont'd) (M)

D. "Cost" as used in this section, is to be interpreted to mean the cost of labor and materials, including charges for supervision and other overhead expenses.

E. Service connection charges are applicable for the following:

1. Installations - Initial establishment of telephone service. No distinction is made between an installation and the "To" order of a "To and From" service order.

F. Certain interexchange service connection charges covered by connecting company tariffs and/or local terms of service apply to installations, moves and changes of interexchange services, such as foreign exchange lines, WATS lines, and other special services; and are in addition to charges in this Local Terms of Service.

G. Residence service connection charges may be billed in equal amounts over periods not exceeding four months. Only one such arrangement at any one time will be provided. (M)

H. References to “Design Services” or “Special Design Services” refer to services that are (N) not immediately available for provisioning and require treatment, equipment or engineering design (e.g. ISDN-PRI, DS1, Private Line, Foreign Exchange Service). (N)

29.2 RATES Simple Complex Business/ Business Residence

A. Record Order Charge $ 14.50 $ 8.00

B. Service Order Charge 20.95 12.25

C. Access Line Work Charge 31.00 24.95

D. Premise Visit Charge 8.00 9.15

Notes: 1. Conversion rates to and from LMS for existing customers can be found in Section 15. 2. Low income residential customers may be eligible for reduced service connection charges as found on 29.4 in this section of the Local Terms of Service. 3. Effective January 1, 1987, the installation and maintenance of simple and complex inside wire will not be provided at tariffed rates. This service is deregulated as of the effective date.

(M) Material previously appeared on Original Page 1 of this Section 29.

MO 17-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 29 Original Page 3

SERVICE CONNECTION CHARGES – MOVES AND CHANGES

29.3 APPLICATION OF RATES

A. Record Order Charge

The record order charge is applicable, but not limited to, the following customer requests which do not involve line connection or on-premise work:

1. Changes or additions involving directory listings or joint user service.

2. Record order charges do apply when a customer requests a change from business to residence or from residence to business.

B. Service Order Charge

1. One service order charge per order is applicable for work done to comply with a customer's request for: installations, the "To" portion of a "To and From" order, inside moves, rearrangements and changes in the telephone service. This also includes customer requested telephone number changes.

2. The term "per order" means all work or service ordered at the same time by the customer, which is performed or provided on the same premises.

3. Unless otherwise specified, the appropriate service order charge is applicable to a customer order for equipment or service, and is in addition to any other non-recurring charge which may be applicable for that equipment or service provided.

4. A service order charge is applicable when a customer requests a change in grade of service.

C. Access Line Work Charge

1. Access line work charges are applicable to placing, connecting, or changing the central office wiring and/or outside plant facilities for the following services:

a. Business & Residence Main Line Services b. Payphone Line Service c. Private Branch Exchange Trunks d. Tie Lines e. Private Lines (alarms, teletype, music, etc.) f. Telephone Answering Service Lines g. Transfer Service h. Foreign Exchange Lines (for local termination of access lines)

In addition to the above service, access line work charges are applicable to other services as specified in other sections of this Local Terms of Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 29 1st Revised Page 4

SERVICE CONNECTION CHARGES – MOVES AND CHANGES

29.3 APPLICATION OF RATES (Cont’d)

D. Premise Visit charge (Travel Charge)

1. The travel charge is applicable if a premise visit is required, to complete work on or adjacent to the customer's premises, as a result of the customer request, except as provided in 2 below. This includes but is not limited to the installation, connection or change of aerial or buried drop wire in the serving terminal or protector as well as work required on the customer's side of the protector.

2. The travel charge does not apply for:

a. Removal of equipment or service. b. Number change on a local central office access line or trunk. c. Restoration of service. d. Return trips to the same premises required due to time, equipment or service limitations of the Company.

3. A travel charge applies for visits to each premise required due to the customer's request except that additional travel charges do not apply for visits to more than one premise of the same customer made due to requests made at one time if additional vehicular travel beyond the first premise is not required.

4. A travel charge applies for each return visit to the customer's premises which is required due to requests of or limitations imposed by the customer.

E. Service Date Change Charge (N)

The customer may request a change of service date on a pending Private Line Service or Design Service order prior to the service date. A change of service date is a change of the scheduled service date by the customer to either an earlier date or a later date which does not exceed 60 calendar days from the original service date.

If the Company determines that the customer's request can be accommodated without delaying the service dates for orders of other customers, the service date will be changed and appropriate service charges will apply.

If the service date is changed to an earlier date, the customer will be notified by the Company that Expedited Order Charges may apply as set forth in G. following. Such charges will apply in addition to service charges that apply for a change order. (N)

(M)

(M) Material previously appearing on this page now appears on Page 4.2.

MO 17-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 29 Original Page 4.1

SERVICE CONNECTION CHARGES – MOVES AND CHANGES

29.3 APPLICATION OF RATES

E. Service Date Change Charge (Cont’d)

If the requested service date exceeds 60 calendar days following the original service date, and the Company determines that the customer's request can be accommodated, the Company will cancel the original order and apply Cancellation Charges set forth in F. following, and a new order with a new service date will be issued. In this instance, no service charge will apply for the service date change; however, normally applicable service ordering charges will apply to the new order. Failure by the Customer to notify the Company prior to the latest agreed upon service date to request a different service date may result in the application of a Premise Visit Charge (Travel Charge).

If a customer is unable to accept service within 30 days after the latest agreed upon service date, the order will either be cancelled or billing will commence as specified in F.1. following.

F. Cancellation of Order Charge

1. A customer may cancel an order for the installation of a Private Line service or Design Service at any time prior to notification by the Company that service is available for the customer’s use. The cancellation date is the date the Company receives written or verbal notice from the customer that the order is to be canceled. Verbal notice to the Company must be followed by written confirmation within 10 days. If a customer is unable to accept service within 30 calendar days of the latest agreed upon service date and the order has not been cancelled by the customer, the following will apply:

- The order will be cancelled and applicable cancellation charges will apply, if the service has not been fully provisioned, or

- The order will be completed and billing will commence once the service has been fully provisioned.

A service is fully provisioned when all physical CenturyLink work has been completed (i.e. design, installation, and testing), and service is immediately available for use upon customer acceptance or activation.

2. When a customer cancels an order for the installation of a Private Line service or Design Service, a Cancellation Charge will apply as follows, unless specified otherwise for a specific service:

a. Installation is considered to have started when the Company incurs any cost in connection therewith or in preparation thereof which would not otherwise have been incurred.

b. Where the customer cancels an order prior to the start of installation, no charge applies.

MO 17-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 29 Original Page 4.2

SERVICE CONNECTION CHARGES – MOVES AND CHANGES

29.3 APPLICATION OF RATES (N)

F. Cancellation of Order Charge

2. When a customer cancels an order… (Cont’d)

c. Where installation of facilities has been started prior to the cancellation, the charges specified in (1) or (2) following, whichever is lower, shall apply.

(1) A charge equal to the costs incurred in such installation, less estimated net salvage. Such costs include the non-recoverable cost of equipment and material ordered, provided or used, plus the non- recoverable cost of installation and removal including the costs of engineering, labor, supervision, transportation, rights-of-way and other associated costs; or

(2) The minimum period charges for the service.

G. Expedited Order Charge

An Expedited Order Charge applies when a customer requests a service date for a Private Line service or Design Service that is earlier than the standard interval. If the Company agrees to provide the service on an expedited basis, an expedited order charge may apply as specified in Section 8, Charges Applicable Under Special Conditions, unless set forth elsewhere in this Local Terms of Service for a specific service. (N)

(M) 29.4 SERVICES CONNECTION CHARGES DO NOT APPLY TO:

A. Telephone equipment located on a customer's premises, but used exclusively by the telephone company for maintenance or training activities.

B. Inside moves or changes made at the initiative of the telephone company for service reasons.

C. Changes from one grade of service to another when the change is initiated by the telephone company, such as mass upgrades prompted by the addition of plant facilities.

D. Disconnection of service for nonpayment of charges due. The charge applicable for restoral of service is specified in the "Restoration of Service" section of this Local Terms of Service. (M)

(M) Material previously appeared on Original Page 4 of this Section 29.

MO 17-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 29 Original Page 5

SERVICE CONNECTION CHARGES – MOVES AND CHANGES

29.4 SERVICES CONNECTION CHARGES DO NOT APPLY TO: (Cont’d)

E. Disconnection and/or removal of the following items of service, or equipment providing no other work subject to service connection charges is involved.

1. Main or extension telephone service and/or line.

2. Directory listings and directory services for which monthly recurring charges apply except that service connection charges will apply to customers who have published numbers and go to non-published number, or those who change non-published numbers or go from non-published numbers to published numbers.

3. Other items of service or equipment for which a monthly recurring charge applies.

F. Temporary Suspension of Service (Vacation Service). The charge applicable for reinstating Vacation Service is specified in the “Restoration of Service” section of this Local Terms of Service.

G. The "From" portion of work involved in a transfer of service and equipment from one to another premises.

H. Suspension and restoral of service for vacation rate.

I. The following cases, if the contract for the service and responsibility for the account including any amounts due or past due, are taken over prior to discontinuance of service and without lapse in rendition of or charge for service:

1. A change in the ownership of a business, not requiring a record order or service order.

2. A transfer of residence service from one member of a family to another member of such family at the same location, not requiring a billing or listing change.

J. A change of name without change in the identity of a customer as where a customer's name is changed by marriage or by authority of court order.

K. Establishing, changing or discontinuing arrangements for:

1. The issuance of telephone calling cards.

2. Recurring Payments billing plan.

L. Inside and outside temporary detachment and subsequent replacement without a change in location of drops, protectors, or equipment.

M. The establishment or termination of a receivership, provided responsibility for service and facilities is assumed prior to discontinuance of service and without lapse in charge.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-02-2016 Section 29 1st Revised Page 6

SERVICE CONNECTION CHARGES – MOVES AND CHANGES

29.4 SERVICES CONNECTION CHARGES DO NOT APPLY TO: (Cont’d)

N. Billing address changes that do not include a directory listing change.

O. Single line station equipment added to existing service (where modular hardware is in place for the specific station) when the equipment is picked up by the customer at a designated Telephone Company location, or when the customer owns the single line station equipment (that meets FCC requirements) and is only notifying the telephone company of the customer owned equipment, unless a service order is required for reasons other than record and/or billing changes.

P. For active duty members of the United States military and their dependents with valid military ID cards, all service connection charges typically applicable to central office reconnects will be waived when establishing local exchange access line service or transferring existing local exchange access line service from one location to another. Central office reconnects are defined as customer requests for service that do not require any physical work beyond the Company’s central office.

29.5 SERVICE CONNECTION FOR OFF PREMISE MOVES OF SPECIAL EQUIPMENT

Where telephone service is moved from one to another premise in the same exchange:

A. Any service at the old location which is terminated rather than moved, is subject to any minimum or termination charges which apply.

B. Any service moved to or established at the new location is subject to any service connection charges, installation charges, minimum and basic termination charges, and to the initial service period, which would apply to a complete new installation of like size and character at the new location.

29.6 RESERVED (M)

(M) Material moved to 15.6.D.

MO 16-10

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 30 Original Page 1

SERVICE LINE SERVICE

30.1 STANDARD ARRANGEMENTS

A. Service lines are connected with the Telephone Company's plant to a central office through circuit provided by the Telephone Company and compensated for by the service line rate specified in this Local Terms of Service.

30.2 GENERAL REGULATIONS

A. New installations of Service Line Service will not be made after the effective date of this Local Terms of Service, and existing regular Service Line Service installations shall be discontinued as regular company provided facilities are made available.

1. If the Company makes a bona fide offer in writing, to furnish Company provided facilities and the Service Line customer does not want such service, the Company may discontinue the Service Line Service without actually extending the Company facilities.

B. The local service area for service lines connected to a central office is the same as that for customers within the exchange in which the service lines are located. Service lines may be connected with only one central office and may not be extended across exchange area boundaries.

1. It is not Company policy to provide any service outside our filed Exchange Service Area or to concur in others providing service within our filed Exchange Service Area.

2. Irregular stations, those which are served by this Company outside our filed Exchange Service Area, of any ownership classification, or irregular stations served by others within our filed Exchange Service Area may continue to be served by the serving Company until there is a major change in the status of the account, such as sale of the property, legal discontinuance of the service, present customer moving elsewhere, and then the new party shall look to the Company in whose filed Exchange Service Area he or she is located for service.

3. Service of both Companies shall not be offered to any irregular.

4. The Secretary and/or President of any switcher line shall be responsible to the Telephone Company as to properly handling any switcher line irregulars.

C. Contracts are executed with an agent, representing all service line customers on the line, and the agent is responsible for the payment in full of all charges to the account. Contracts are executed with the agent for a period of one year, terminable thereafter upon thirty days' written notice. All charges are payable monthly in arrears.

D. Under the service line rates for each exchange, the Telephone Company will provide pole line facilities and circuits from the central office to a junction point.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 30 Original Page 2

SERVICE LINE SERVICE

30.2 GENERAL REGULATIONS (Cont’d)

E. Customer's lines, instruments, and apparatus must be constructed, maintained, and operated so as to insure satisfactory service, or connection will not be permitted.

Failure to provide satisfactorily for the proper maintenance shall be considered a voluntary termination of the contract by the customer (agent).

F. No extension telephones are provided for in connection with service telephones, all telephones being charged for at the service line rate shown in this Local Terms of Service.

30.3 SERVICE LINES CONNECTED WITH A CENTRAL OFFICE

A. The rates for service lines specified in this Local Terms of Service for each exchange apply when five or more telephones are connected to the line and entitle customers to switching service and to one listing for each main telephone.

B. If there are less than five telephones connected to the line, the rate for a residence telephone is the rate for five residence telephones divided by the number of total telephones connected to the line, and the rate for a business telephone is twice the rate for a residence telephone except that the rate per business or residence service telephone shall not exceed the business or residence rate for exchange service for a corresponding class of line within the initial rate area, respectively.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 31 Original Page 1

SERVICE THROUGH MISCELLANEOUS COMMON CARRIERS

31.1 GENERAL

A. Interconnecting service will be provided only for Miscellaneous Common Carriers with whom arrangements have been made in the form of a written agreement signed by both the Miscellaneous Common Carrier and the Telephone Company.

31.2 RATES (Cont'd)

A. Direct Inward Dialing (DID) Functionality

1. Direct Inward Dialing Functionality is an optional service for Commercial Mobile Radio Service (CMRS) providers that provides DID service for Land to Mobile traffic being transported over a DID trunk facility.

2. There are no charges applicable for the performance by the Telephone Company of DID Functionality for analog mobile facilities or DS0 facilities:

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 32 Original Page 1

SPECIAL EQUIPMENT AND ASSEMBLIES

32.1 GENERAL

Special equipment and assemblies consist of standard equipment, special equipment, service arrangements, and special promotions for which provision is not otherwise made in this Local Terms of Service. They will be furnished, when practicable, only if they are not detrimental to services provided for the general public.

32.2 RATES

A. Computation

1. Rates for special equipment and assemblies are equivalent to the estimated costs of furnishing the special equipment and assemblies.

2. Estimated cost consists of an estimate of the total cost to the telephone company in providing the special equipment and assemblies including:

a. Cost of equipment and materials to be used. Added to this cost is sales tax and a supply expense consisting of allocated warehousing and purchasing costs. The allocation is derived from the ratio between total warehousing and purchasing costs to total material and equipment costs.

b. Cost of installation. Estimated labor hours are applied toward the appropriate labor rates loaded with allocations to recover supervision, transportation, engineering, general and administrative (G&A), and other associated expenses. Should installation be contracted out, allocations would be added to the contractor's rate to recover supervision, engineering and G&A expenses. These allocations would be applied to a "pure labor" amount, which is a set percentage of the total contractor's rate.

Allocations are recalculated monthly based on twelve month rolling averages. Supervision and Engineering expenses are allocated based on their ratio to the direct labor wages of the applicable work group. G&A expenses are distributed by the ratio of total construction labor to total company labor less G&A labor. This result is then averaged by total construction labor hours.

Transportation allocations, such as Vehicle and Tool expense and Meals and Lodging expense, are averaged by a work group's labor hours. Other allocations, such as non-productive time allocation and a payroll expense allocation (i.e. pensions, insurance, etc.), are based on the ratio of non-productive time to productive time and the ratio of payroll expenses to company labor expenses, respectively.

c. An amount for return on investment computed on the estimated installed cost of the facilities involved in providing the special equipment and assemblies.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 32 Original Page 2

SPECIAL EQUIPMENT AND ASSEMBLIES

32.2 RATES (Cont’d)

A. Computation (Cont’d)

2. Estimated cost consists of an estimate of the total … (Cont’d)

d. Cost of maintenance. Estimated maintenance materials and labor hours may be included. Associated expenses are also allocated to base labor rates to form a maintenance labor rate to be applied toward the estimated labor hours. Supervision and engineering expenses are applied to the "pure labor" amount if contractors are used.

e. Cost of removal and rearrangement. Estimated labor hours for these two functions are multiplied by the same rate as maintenance hours.

f. Depreciation on the estimated installed cost of any facilities used to provide the special equipment and assemblies based on the anticipated useful service life of the facilities. "Estimated installed cost" includes cost of equipment and materials to be used plus the estimated cost of installing such facility to include all associated expenses.

g. Other factors that may affect the final cost include the cost of debt, the company's debt ratio, the current discount rate and ad valorem taxes.

h. Any other directly attributable miscellaneous or unusual items or expenses associated with the particular installation.

3. In the computation of rates for any special assembly, one of the following rate treatments shall be applied with or without a minimum period termination agreement, in accordance with the judgment of the telephone company based on the circumstances involved.

a. A monthly rental with or without an installation charge.

b. An installation charge only.

c. A two tier method where a set monthly rental is charged to recover capital costs which then drops to a lower rate to recover continuing costs, with or without an installation charge.

4. Prior to construction, the company will provide an estimate of overhead costs to the customer.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 32 1st Revised Page 3 Cancels Original Page 3

SPECIAL EQUIPMENT AND ASSEMBLIES

32.3 SPECIAL PROMOTIONS

A. See CENTURYLINK INCUMBENT LOCAL EXCHANGE CARRIER PROMOTIONAL OFFERINGS for currently available promotions.

B. Grandfathered Promotions

1. The Company will conduct a promotional campaign during the period of March 3, 2003 through and including May 31, 2003, for business customers with four lines or fewer who subscribe to one or more single Custom Calling/ExpressTouch® Features (Three-Way Calling, Caller ID With Name, Call Forwarding and/or Call Waiting) and who also subscribes to any Sprint Communications Company L.P. long distance service, will receive a 25% discount on one Custom Calling/ExpressTouch® Feature. The 25% discount will apply towards the highest rated feature the customer subscribes to and will continue as long as the customer retains the Sprint Communications Company L.P. long distance service.

2. The company will conduct a promotional campaign during the period of March 8, 2003, through and including May 16, 2003, to waive all nonrecurring installation and service charges for all services installed under the same order when business customers establish a new account and subscribe to any business local exchange service (B1), Trunk, Centrex II or ISDN (BRI-PRI II) . The customers initial monthly charges much be at least $50 to qualify for participation in this promotion, excluding deregulated charges, taxes, late payment charges, charges billed pursuant to federal or state access service tariffs, charges collected on behalf of municipalities and charges for services provided by other companies. In addition, the customer will receive a credit equal to the monthly recurring charges for services ordered and retained under this promotion on the anniversary date of the installation for as long as customer retains the services.

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 32 1st Revised Page 4 Cancels Original Page 4

SPECIAL EQUIPMENT AND ASSEMBLIES

32.3 SPECIAL PROMOTIONS (Cont’d)

B. Grandfathered Promotions (Cont’d)

3. The company will conduct a promotional campaign during the period of March14, 2003, through and including May 16, 2003, to waive all nonrecurring installation and service charges for all services installed under the same order when business customers establish a new account and subscribe to Frame Relay Service and Asynchronous Transfer Mode (ATM) Service. In addition, the customer will receive a credit equal to the monthly recurring charges for services ordered and retained under this promotion on the anniversary date of the installation for as long as customer retains the services Existing business customers who establish a new account at a new location are eligible for this promotion upon request. This promotion does not apply to moves, changes or additions to a customer’s existing business account.

4. The company will conduct a promotional campaign during the period of May 19, 2003, through and including November 30, 2003, to waive all regulated tariffed nonrecurring installation and service charges for Individual Voice Channels for Sprint Custom Access SolutionsSM as specified in Section 27, when new business customers subscribe to the service. In addition, the first month’s monthly recurring charges will be waived. Thereafter, the customer will receive a credit equal to the monthly recurring charges for the Individual Voice Channels for Sprint Custom Access SolutionsSM service(s) ordered under this promotion on the anniversary date of the installation, for the duration of the Term Discount Plan under which the customer subscribed to the accompanying Sprint Custom Access SolutionsSM service from Sprint Local Telephone Companies' FCC Tariff No. 3.

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 32 1st Revised Page 5 Cancels Original Page 5

SPECIAL EQUIPMENT AND ASSEMBLIES

32.3 SPECIAL PROMOTIONS (Cont’d)

B. Grandfathered Promotions (Cont’d)

5. The Company will conduct a promotional campaign during the period of January 12, 2005 through and including April 11, 2005, for new and existing residential customers within the Company’s Exchanges. During the promotion, residential customers may subscribe to a Special Plan Bundle for $44.00. This bundle includes the following: Local Exchange Service, Enhanced Call Waiting or Talking Call Waiting (Optional), Call Forwarding-Busy, Call Forwarding-No Answer, Caller ID With Name, Anonymous Call Rejection, Call Forwarding, Call Waiting ID, Selective Call Acceptance, Repeat Dialing and Return Call.

When customers also subscribe to Embarq Communications, Inc. Solutions Unlimited Long Distance Plan - Option 1 and either DSL, Video (DishNetwork) or PCS under this promotion, the monthly recurring charge for the Special Plan Bundle will be $20.95 instead of $44.00. If the customer discontinues either of those services, the monthly recurring charge for the Special Plan Bundle will revert to $44.00.

Privacy ID is available to subscribers of this Special Plan Bundle at the rate of $4.00. Optional Metropolitan Calling Area (MCA) Service for Residence Service is available to subscribers of Special Plan Bundle at the rate as specified in the Local Terms of Service.

The Special Plan Bundle is not available with Residential ISDN-BRI service lines or to customers who are or become toll restricted. A customer may have no more than four residence lines enrolled with the Special Plan Bundle for each customer Billed Telephone Number account. Service charges will not apply when the Special Plan Bundle replaces existing Local Exchange Service or if the customer requests a change from the Special Plan Bundle back to regular Local Exchange Service. The Company will also waive all Service Connection charges that are otherwise applicable for the installation of the Special Plan Bundle when new residential customers subscribe to the Special Plan Bundle.

Special Plan Bundle customers are not eligible for promotional offerings associated with the Custom Calling and ExpressTouch® Services included in the bundle, unless specifically provided for in a promotional offering.

The Special Plan Bundle rates offered under this promotion are applicable for as long as the customer retains the qualifying services or until the Company notifies customers that the Special Plan Bundle rates will be revised, or in accordance with filed tariffs.

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 32 2nd Revised Page 6

SPECIAL EQUIPMENT AND ASSEMBLIES

32.3 SPECIAL PROMOTIONS (Cont’d)

B. Grandfathered Promotions (Cont’d)

6. The Company will conduct a promotional campaign during the period August 29, 2005 through October 31, 2005, for new residential customers in the Company’s Rolla exchange during which customers who subscribe to the Sprint Solutions Residence Package Special Plan-Metro Bundle, as specified in Section 38 of this Local Terms of Service, will receive a discounted rate when they also subscribe to the following services:

a. Sprint Communications Company L.P. Sprint Solutions Unlimited Long Distance Plan - Option 1; and

b. One or more of the following services: Sprint High-speed Internet (DSL), DISH Network® Satellite TV from Sprint, and/or Sprint PCS.

New Rolla customers who purchase the qualifying service combinations will pay $6.00 per month for six months for the Special Plan-Metro Bundle, in lieu of the current rate of $43.00. After six months the customer’s monthly rate will be $26.00 for as long as the customer subscribes to all of the qualifying services or until the Company notifies customers that the Special Plan Bundle rates will be revised in accordance with filed tariffs. During this promotion, the Company will waive all service connection charges that are otherwise applicable for installation of the Special Plan Bundle.

Metropolitan Calling Area service, a component of this bundle where available, is not offered in the Rolla exchange.

If at any time the customer discontinues subscription to either of the qualifying services, the monthly rate for the Special Plan-Metro Bundle will revert to the prevailing tariffed rate.

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 32 1st Revised Page 7 Cancels Original Page 7

SPECIAL EQUIPMENT AND ASSEMBLIES

32.3 SPECIAL PROMOTIONS (Cont’d)

B. Grandfathered Promotions (Cont’d)

7. The Company will conduct a promotional campaign during the period August 29, 2005 through October 31, 2005, for existing residential customers in the Company’s Rolla exchange during which customers who subscribe to the Sprint Solutions Residence Package Special Plan-Metro Bundle, as specified in Section 39 of this Local Terms of Service, will receive a discounted rate when they also subscribe to the following services:

a. Sprint Communications Company L.P. Sprint Solutions Unlimited Long Distance Plan - Option 1; and

b. One or more of the following services: Sprint High-speed Internet (DSL), DISH Network® Satellite TV from Sprint, and/or Sprint PCS.

Existing Rolla customers who purchase the qualifying service combinations will pay $26.00 per month for the Special Plan-Metro Bundle for as long as the customer subscribes to all of the qualifying services or until the Company notifies customers that the Special Plan Bundle rates will be revised in accordance with filed tariffs.

Metropolitan Calling Area service, a component of this bundle where available, is not offered in the Rolla exchange.

If at any time the customer discontinues subscription to either of the qualifying services, the monthly rate for the Special Plan-Metro Bundle will revert to the prevailing tariffed rate.

8. During the period March 8, 2006 through June 5, 2006, business customers may be eligible for discounted monthly rates for Integrated Services Digital Network - Primary Rate Interface (ISDN-PRI) II Service. To be eligible, customers who are contacted by the Company or who contact the Company and request this promotion must subscribe to Integrated Services Digital Network - Primary Rate Interface (ISDN-PRI) II Service under a three or five year term commitment. For a flat monthly rate of $500.00 for a five year term, or $550.00 for a three year term, customers will receive the following: ISDN-PRI Primary Rate Access Line, Primary Rate Interface Two-Way, 23 B-Channels and one D- Channel for the initial ISDN-PRI facility. Additional ISDN-PRI facilities may be ordered in a 24 B-Channel configuration. Customers will receive the discounted monthly rates for the duration of their chosen term commitment period. If a customer discontinues service prior to the expiration of the term commitment period, the customer will be assessed termination liability charges as specified in Section 23 of this Local Terms of Service based upon the rates in effect under this promotion.

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 32 1st Revised Page 8 Cancels Original Page 8

SPECIAL EQUIPMENT AND ASSEMBLIES

32.3 SPECIAL PROMOTIONS (Cont’d)

B. Grandfathered Promotions (Cont’d)

9. Simple Choice Unlimited $10 for 24 w/PRISM Promotion

During the period November 2, 2012 through December 31, 2014, residential customers may be eligible for a $10 bill credit for 24 months. To be eligible, customers who are contacted by the Company or contact the Company and request this promotion must be a new subscriber or a current subscriber to the Company’s Simple Choice Unlimited local package, and must be a new subscriber to the Company’s non-regulated PRISM video service, and must agree to maintain both the Company’s qualifying local package, and the Company’s PRISM video service for a minimum of 12 months.

The initial bill credit will be reflected on the customer’s first or second invoice following the customer’s acceptance of this offer and will continue for 23 consecutive months thereafter. If a customer discontinues any of the qualifiers prior to the end of the 24 month period, no additional credits will be applied.

In no event will the application of this discount be used in conjunction with any other credits to take the customer’s billed amount below zero.

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 32 1st Revised Page 9 Cancels Original Page 9

SPECIAL EQUIPMENT AND ASSEMBLIES

32.4 SERVICE FOR NORTHWEST MISSOURI STATE UNIVERSITY

A. This service is furnished under provisions of the Local Terms of Service and a special contract approved by the State of Missouri on May 22, 1989. The contract calls for the installation of ABC Service for both administrative and student use and remains in effect for five (5) years effective August 1, 1989.

B. The charges are stated within the contract and are based on the cost of providing the service on an individual case basis.

32.5 SERVICE FOR TRANS WORLD AIRLINES, INC.

A. This service is furnished under provisions of the Local Terms of Service and a special contract approved by the Trans World Airlines, Inc. on May 9, 1989. The contract calls for the installation of cable, switching equipment and terminal equipment with ABC Service functionality serving TWA's facilities within the Ferrelview Exchange, and remains in effect for five (5) years effective September 1, 1989.

B. The charges are both for regulated and deregulated products and services and have been determined on the cost of providing these services on an individual case basis.

32.6 SERVICE FOR THE STATE OF MISSOURI

A. This service is furnished under provisions of the Local Terms of Service and a special contract approved by the State of Missouri on August 18, 1989. The contract calls for the installation of ABC Service and remains in effect for five (5) years effective August 18, 1989.

B. The charges are stated within the contract and are based on the cost of providing the service on an individual case basis.

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 32 1st Revised Page 10 Cancels Original Page 10

SPECIAL EQUIPMENT AND ASSEMBLIES

32.7 SERVICE FOR CENTRAL MISSOURI STATE UNIVERSITY

A. This service is furnished under provisions of the Local Terms of Service and a special contract approved by the State of Missouri on January 12, 1990. The contract calls for the installation of ABC Service for both administrative and student use and remains in effect for five (5) years effective January 12, 1990.

B. The charges are stated within the contract and are based on the cost of providing the service on an individual case basis.

32.8 SERVICE FOR THE UNIVERSITY OF MISSOURI-ROLLA

A. This service is furnished under provisions of the Local Terms of Service and a special contract approved by the Curators of the University of Missouri on June 28, 1990. The contract calls for the installation of ABC Service to non-administrative stations located in five (5) University of Missouri-Rolla residence halls for use by Curators of the University of Missouri and its designated agents (students) and remains in effect for five (5) years effective August 20, 1990.

B. The charges are stated within the contract and are based on the cost of providing the service on an individual case basis.

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 32 1st Revised Page 11 Cancels Original Page 11

SPECIAL EQUIPMENT AND ASSEMBLIES

32.9 SERVICE FOR THE STATE OF MISSOURI

A. This service is furnished under provisions of the Local Terms of Service and a special contract approved by the State of Missouri on March 4, 1997. The contract calls for the provision of a Metropolitan Area Network (MAN) for the State government use within the Jefferson City Exchange. This contract is effective March 4, 1997 and remains in effect for five (5) years.

B. The charges are stated within the contract and are based on the cost of providing the service on an individual case basis.

32.10 NATURAL DISASTER RELIEF FOR CUSTOMERS

In situations where customers’ telecommunications services are interrupted by natural disasters, the Company may offer alternative telecommunications services to customers in the immediate affected area, and waive otherwise applicable charges for those services. The availability and details of the offers, including, but not limited to, the maximum duration of the offer or waiver of any applicable charges, will be determined by the Company in each instance of natural disaster.

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-06-2015 Section 32 1st Revised Page 12 Cancels Original Page 12 and Deletes 13 through 57

SPECIAL EQUIPMENT AND ASSEMBLIES

32.11 RESERVED FOR FUTURE USE

MO 15-02

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 33 Original Page 1

SUSPENSION OF SERVICE

33.1 CUSTOMER'S SERVICE MAY BE SUSPENDED BY THE TELEPHONE COMPANY

A. Business

Service may be discontinued for nonpayment of state or interstate long distance service charges billed by United or exchange service charges including any FCC-approved end user charge or both, after a written notice has been furnished to the customer. This written notice shall be sent or delivered to the customer at least five (5) days prior to the date of the proposed discontinuance.

B. Residence

1. Service may be discontinued for any of the following reasons:

a. Nonpayment of a delinquent charge for undisputed Local Exchange Service.

b. Failure to post a required deposit or guarantee.

c. Unauthorized use of the Telephone Company's equipment in a manner which creates an unsafe condition or creates the possibility of damage or destruction to such equipment.

d. Failure to substantially comply with the terms of a settlement agreement.

e. Refusal after reasonable notice to permit inspection, maintenance, or replacement of the Telephone Company's equipment.

f. Material misrepresentation of identity in obtaining telephone utility service.

g. As provided by state or federal law.

2. Lifeline subscribers will not be disconnected for non-payment of toll charges.

3. A written notice shall be sent by first class mail ten (10) days prior to discontinuance of service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 33 Original Page 2

SUSPENSION OF SERVICE

33.1 CUSTOMER'S SERVICE MAY BE SUSPENDED BY THE TELEPHONE COMPANY (Cont’d)

B. Residence (Cont'd)

4. Toll Restriction Service may be placed on a customer's line and any optional, non- basic calling features and functions eliminated for the customer's nonpayment of delinquent charges except for Local Exchange Service.

5. Service may be discontinued during normal business hours on or after the date specified in the notice of discontinuance. Service shall not be discontinued on a day when the offices of the telephone company are not open to facilitate reconnection of service, or on a day immediately preceding such day. Service shall not be discontinued for non-payment of a delinquent charge until ten (10) days after a charge has become delinquent.

6. At least twenty-four (24) hours preceding a discontinuance of service the telephone company shall make a reasonable effort to contact and advise the customer of the discontinuance and what action must be taken to avoid it. Reasonable efforts shall include a second written notice sent to the customer, a notice placed on the customer's door or one telephone call attempt to reach the customer.

7. Discontinuance of service shall be postponed for at least twenty-one (21) days if the telephone is necessary to obtain emergency medical assistance for a person who is a member of the household where the telephone service is provided and where such person is under the care of a physician. Any person who alleges such emergency shall if requested provide the telephone company with reasonable evidence of such necessity.

8. For restoration of service after suspension for non-payment see "Restoration of Service" section of this Local Terms of Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 33 Original Page 3

SUSPENSION OF SERVICE

33.2 TEMPORARY SUSPENSION OF SERVICE (VACATION SERVICE)

A. Description

1. Upon request, a subscriber to flat-rated Business, Residence, Payphone Line, Key or Private Branch Exchange (PBX) Service, where equipment arrangements permit, may arrange for the temporary suspension of service (Vacation Service) of basic local exchange service for a reduced monthly rate. In addition, Touch-Tone, Network Features, individual and packages, Custom Calling Features, ExpressTouch Service, Solutions Packages are services eligible for temporary suspension of service, for a reduced monthly rate.

2. Taxes, surcharges and fees are not subject to the temporary suspension of service and will be billed at standard rates during the period that a service is temporary suspended.

B. Regulations

1. A service may be temporarily suspended prior to the expiration date of the initial service period. There is no reduction in monthly rates during such period of temporary suspension.

2. During the temporary suspension of service, the subscriber's telephone number, directory listing and line facilities will be maintained by the Telephone Company.

3. During the temporary suspension of service, neither outward nor inward service will be furnished during the period of suspension.

4. Vacation Service rates will apply, where applicable, when service is temporarily suspended for at least one month or longer, not to exceed nine (9) months. When the temporary suspension of service is less than one month, there is no reduction in the monthly rates for the service.

5. The maximum period of time during which Vacation Service rates will be applied to any service during any one-year (twelve consecutive months) is nine (9) months. When the nine (9) months has expired, the service will revert back to the standard rate, however, full service (dial tone) will not be restored until the customer requests such by contacting the Telephone Company.

6. The Telephone Company reserves the right to refuse the temporary suspension of service when the subscriber’s account is delinquent.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 33 1st Revised Page 4

SUSPENSION OF SERVICE

33.2 TEMPORARY SUSPENSION OF SERVICE (VACATION SERVICE) (Cont’d)

C. Rates And Charges

1. The rate for service during the temporary suspension of service will be fifty percent (50%) of the standard monthly rate for services specified herein. There is no reduction in monthly rates except for services listed in A.1 above for which temporary suspension of service is required.

2. A Restoration of Service Charge as specified in Section 23 of this Local Terms of Service will be applied, per access line, when temporary suspension of service is reinstated.

3. Service connection charges do not apply when establishing or reinstating Temporary Suspension of Service (Vacation Service).

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 34 Original Page 1

DIGITAL TRUNKING SERVICE

34.1 GENERAL

Digital Trunking Service (DTS) is a digital intraexchange service furnished for use with PBX systems and appropriately equipped Key Systems and provides up to 24 digital channels within a single DS1 signal.

34.2 DEFINITIONS

Serving Wire Center denotes the local telephone central office in which telephone communication is established between stations within a specified area.

DTS Facilities include the local loop between the customer’s premise and the serving wire center and the central office common equipment.

34.3 REGULATIONS

A. DTS is offered only where facilities are available from digital central offices as determined by the company.

B. The minimum service period for DTS facility and common equipment is one month.

C. The minimum service period for each trunk ordered is one month.

D. DTS trunks are subject to all general regulations and rates applicable to individual business lines as outlined in the Local Terms of Service which includes but are not limited to the following:

- Subscriber Line Charge - Exchange Trunk EAS Rates - Rotary Hunt - Direct Inward Dial Rates

E. DTS is not offered in conjunction with the following services:

- Basic Exchange Service - Local Measured Service - United SwitchLink - United SwitchLink Plus - Feature Groups A, B, C, or D - Private Line Access Services and facilities unless otherwise stated in this section.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 34 Original Page 2

DIGITAL TRUNKING SERVICE

34.3 REGULATIONS

F. When lines ordered as Outward WATS, Two-Way WATS or 800 Service terminate on a DTS, they will be considered as one of the available 24 channels per DTS facility. The Access Line rates and charges contained in the applicable WATS and 800 tariffs will also apply.

G. Suspension of service is not available for DTS facilities.

H. Digital Trunking Service will be available on a digital basis at the network interface on a customer’s premises. The customer is required to provide the appropriate multiplexing equipment needed for analog trunk terminations. BellCore Publication 62411 provides the standard High Capabity Digital Service Channel Interface specifications.

I. The Company shall not be responsible if changes in any of its equipment, operations, or procedures utilized in the provision of DTS render any facilities provided by a customer obsolete, require modification or alteration of such equipment or system, or otherwise affect its use or performance. In such instances, the Company will notify the customer, generally a minimum of six months in advance, of the change to allow the customer sufficient time to respond, make any necessary changes, and schedule cooperative testing if needed.

J. Special Construction is required when a request for DTS requires the construction of facilities and one or more of the following conditions exist:

- The Telephone Company has no other requirement for the facilities requested. - It is requested that service be furnished using a type of facility, or via a route, other than that which the Telephone Company would normally utilize in furnishing the requested service. - It is requested that construction be expedited, resulting in added cost to the Telephone Company.

Construction charges are contained in Section 8 of the Local Terms of Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 34 1st Revised Page 3

DIGITAL TRUNKING SERVICE

34.4 RATES AND CHARGES Nonrecurring Monthly Charge Rate

Per 24 Channel DTS Facility $362.17 $171.24 and Common Equipment

DTS TRUNKS (Per Trunk)

Trunk with DID (1) PBX (2) $ 31.50 KEY (2) $ 31.50

Trunk without DID (2) $ 19.00

(1) DID trunk circuit plate for Digital Central Offices is applicable. See Section 17, Page 7 and 8 of the Local Terms of Service.

(2) Service Connection Charges per Section 29, page 2 will apply as follows:

Access Line Work Charge per trunk Service Order Charge one per service order Premise Visit. one per service order

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 35 Original Page 1

TERMINATION OF CONTRACTS

35.1 GENERAL REGULATIONS

A. A failure to make payments in accordance with the rules and regulations prescribed by the Telephone Company is regarded by the Company as a voluntary termination of the contract by the customer.

B. Illegal use of telephone service may also be regarded by the Company as a voluntary termination of the contract by the customer.

C. Abandonment of an instrument by a customer is regarded by the Telephone Company as a voluntary termination of the contract.

35.2 TERMINATION OF CONTRACT DURING MINIMUM TERM

A. Contracts may be terminated before the expiration of the minimum term, under the following conditions:

1. On payment of all charges for service rendered.

a. In case of abandonment of the premises because of condemnation or damage from causes beyond the control of the customer.

b. In case of death of the customer, or death necessitating the breaking up of the firm or household.

c. In case of bankruptcy or receivership.

d. In case of service is furnished at "employees discounted rates".

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-17-2020 Section 35 1st Revised Page 2

TERMINATION OF CONTRACTS

35.2 TERMINATION OF CONTRACT DURING MINIMUM TERM (Cont’d)

A. Contracts may be terminated before the expiration of the minimum term, under the following conditions: (Cont’d)

1. On payment of all charges for service rendered. (Cont’d)

e. In case of directory listings and joint user service, under the following conditions:

(1) In case the contract for the main service is terminated.

(2) In case the listed party or joint user becomes a customer to some other class of exchange similar in classification, i.e., business or residence to that under which the listed party or joint user is listed.

(3) In case the listed party or joint user moved to a new location or quits business.

(4) In case of death of the listed party or joint user. The death of the joint user, however, affects only the service and equipment furnished for him under the contract.

(5) In case the interests of the customer and joint user are merged through marriage or business affiliations.

2. On payment of all charges for service for the minimum contractual period.

35.3 TERMINATION OF CONTRACTS AFTER EXPIRATION OF MINIMUM TERM

A. Contracts, unless otherwise specified, may be terminated by either the customer of the Company, after the expiration of the minimum term upon reasonable written notice from either party to the other, subject to the conditions specified in Section 24.20, Customer (N) Requested Termination of Service. (N)

MO2020-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 36 Original Page 1

TRANSFER OF CONTRACTS

36.1 TRANSFER OF SERVICE BETWEEN CUSTOMERS

A. Service previously furnished one customer may be acquired by a new customer upon due notice of cancellation, or in case of abandonment, provided there is no lapse in the rendition of service. Such transfers are subject to service connection charge regulations and may be arranged for in either of two ways:

1. If the new customer fully understanding the regulations governing the service and the status of the account, willing assumes all obligations thereunder. Future bills are then rendered without an adjustment to or from any particular day, with the Company arranging for the requested change in billing and directory listing.

2. If the new customer does not wish to assume payment of the old account, a new service application is taken and an adjustment in billing is made to and from the date the transfer is effective.

B. Under either method of transfer the reassignment of the old telephone number to the service of the new customer is arranged for only after the former customer has given consent to its use, and then only when, in the judgment of the Company, a change in the telephone number is not required.

C. When a relationship does exist, the business or otherwise, between the old and new customer, the reassignment of the old telephone number will not be permitted unless all charges due under the current account have been paid, and then only when in the judgment of the Company, a change in the telephone number is not required.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-02-2014 Section 37 1st Revised Page 1 Cancels Original Page 1

RESERVED FOR FUTURE USE (C)

MO 14-11 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-02-2014 Section 37 1st Revised Page 2 Cancels Original Page 2

RESERVED FOR FUTURE USE (C)

MO 14-11 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 07-17-2020 Section 38 3rd Revised Page 1

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS - RESIDENCE

A. General

1. Solutions is an optional residence service enrollment plan that permits a customer to receive flat rated Local Exchange Service plus features and services for a flat monthly rate, for each Solutions Package residence line provided.

B. Regulations

1. Solutions customers may terminate their enrollment in the Plan at any time upon notice to the Company, subject to the conditions specified in 24.6.F., Prorating of Opening (N) and Closing Bills. (N)

2. Unless terminated by the Solutions customer or the Company, a customer will remain enrolled in the Plan, as amended from time-to-time, with any applicable changes in rate, for as long as the Plan continues to be offered by the Company.

3. The Plan is not available with Residential ISDN-BRI Service lines or to customers who are or become toll restricted.

4. No more than four (4) residence lines can be enrolled with the Solutions option for each customer Billed Telephone Number account.

MO2020-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-09-2017 Section 38 Original Page 1.1

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS - RESIDENCE

B. Regulations

5. Service Connection Charges, as described in Section 29 of this Local Terms of Service, apply to requests for new and additional Solutions lines, and moves of existing lines, except for Pure Bundle (1) lines. No Service Connection Charges apply for installation of Pure Bundle.(1)

6. Service Connection Charges do not apply when:

a. Solutions replaces existing Local Exchange Service or: b. Customers request a change from Solutions back to Local Exchange Service.

7. Solutions customers are not eligible for promotional offerings associated with the Network Services Packages included in the Plan, unless specifically provided for in a promotional offering.

8. Residence customers enrolled in the Plan, who subsequently become subject to Company initiated toll restriction will have all existing Solutions lines converted to the applicable rates found in this Local Terms of Service. Service Connection Charges will not apply for those existing lines converted, in-place, due to termination procedures. In addition, any optional services not affected by the termination procedures will convert to their applicable rates as specified in this Local Terms of Service. Such customers will not be permitted to re-enroll in the Plan until such time as all associated unpaid balances are satisfactorily paid in full.

9 Prices of the individual services included in these packages may be higher or lower than the packaged offering.

(1) Effective June 11, 2017, Pure Bundle is grandfathered for residential customers. Availability to current customers is limited to lines in service at existing locations.

Material appearing on this page previously appeared on 1st Revised Page 1 of this Section. MO 17-06 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 2

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE (Cont’d

C. Rates and Charges

1. Solutions Packages Monthly Rates a. Sure Solution II (1) $44.50 (I) Local Exchange Service Enhanced Call Waiting Three-Way Calling Call Forwarding Return Call Repeat Dial Caller ID with Name (includes Anonymous Call Rejection) Call Waiting ID Call Forward No Answer-Fixed Call Forward Busy-Fixed

b. Custom Solution I (2) 44.50 (I) Local Exchange Service Enhanced Call Waiting Return Call Call Waiting ID Caller ID With Name (includes Anonymous Call Rejection)

c. Preferred Solution (3) 38.50 (I) Local Exchange Service Enhanced Call Waiting Three-Way Calling Call Forwarding Call Forward Busy – Fixed Call Forward No Answer - Fixed

(1) Limited to existing customers at existing locations as of March 31, 2007. As of July 15, 2011 this service is limited to lines in service for existing customers.

(2) Limited to existing customers at existing locations as of July 5, 2000. As of July 15, 2011 this service is limited to lines in service for existing customers.

(3) Limited to existing customers at existing locations as of June 20, 2008. As of July 15, 2011 this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 3

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE

C. Rates and Charges

1. Solutions Packages (Cont'd) Monthly Rate

d. Classic Solution (1) $44.50 (I) Local Exchange Service Three-Way Calling Call Forwarding Return Call Caller ID with Name (includes Anonymous Call Rejection) Call Forward No Answer-Fixed Call Forward Busy-Fixed

e. Core Solution (1) 49.50 (I) Local Exchange Service Call Forwarding Enhanced Call Waiting (optional) Three-Way Calling Caller ID with Name (includes Anonymous Call Rejection) Repeat Dial Return Call Call Forward No Answer - Fixed Call Forward Busy - Fixed Speed Dial 8 Selective Call Acceptance Selective Call Forwarding Selective Call Ring Selective Call Rejection

(1) Limited to existing customers at existing locations as of March 31, 2007. As of July 15, 2011 this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 4

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE

C. Rates and Charges

1. Solutions Packages (Cont'd) Monthly Rate

f. Clear Solution (1) $49.50 (I) Local Exchange Service Call Forwarding Three-Way Calling Caller ID with Name (includes Anonymous Call Rejection) Repeat Dial Return Call Call Forward No Answer - Fixed Call Forward Busy - Fixed Speed Dial 8 Selective Call Acceptance Selective Call Forwarding Selective Call Ring Selective Call Rejection

(1) Limited to existing customers at existing locations as of March 31, 2007. As of July 15, 2011 this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 8th Revised Page 5

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE

C. Rates and Charges

1. Solutions Packages (Cont'd) Monthly Rate

g. Personal II Solution (1) $44.50 (I) Local Exchange Service Enhanced Call Waiting (optional) Call Waiting ID Call Forwarding Three-Way Calling Caller ID with Name (includes Anonymous Call Rejection) Return Call Repeat Dial Call Forward No Answer - Fixed Call Forward Busy - Fixed Selective Call Forwarding

(1) Limited to existing customers at existing locations as of June 20, 2008. As of July 15, 2011 this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 6

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE

C. Rates and Charges

1. Solutions Packages Monthly Rates

h. Home II Solution (1) $38.00 (I) Local Exchange Service Enhanced Call Waiting (optional) Call Waiting ID Three-Way Calling Caller ID with Name (includes Anonymous Call Rejection) Call Forward No Answer - Fixed Call Forward Busy - Fixed

i. Safe and Sound II Solution (1) (2) 35.50 (I) Local Exchange Service Caller ID with Name (includes Anonymous Call Rejection)

(1) Limited to existing customers at existing locations as of June 20, 2008. As of July 15, 2011, this service is limited to lines in service for existing customers.

(2) Customers must purchase the deregulated services LineGuard or Data LineGuard and Home Phone Warranty.

MO2021-03(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 8th Revised Page 7

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE

C. Rates and Charges

1. Solutions Packages (Cont’d)

Monthly Rate

k. Special Plan - Metro Bundle (2) $45.95 ( 1) Local Exchange Service Enhanced Call Waiting (optional) Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Basi Call Forward No Answer - Fixed Call Forward Busy - Fixed Return Call Call Waiting ID Metropolitan Calling Area service (where available)

(1) Special Plan – Metro Bundle is available for $33.50 to customers only in Ferrelview, Kearney, Platte (I) City, and Weston exchanges where this service has received approval for geographic pricing flexibility when they also subscribe to Embarq Communications, Inc. Solutions Unlimited - Option 1 long distance plan plus either the Company’s High-speed Internet (DSL), DISH Network Satellite TV from Video or Embarq Wireless.

Special Plan – Metro Bundle is available for $38.50 to customers in exchanges other than Ferrelview, (I) Kearney, Platte City and Weston when they also subscribe to Embarq Communications, Inc. Solutions Unlimited – Option 1 long distance plan plus either the Company’s High-speed Internet (DSL), DISH Network Satellite TV from Video or Embarq Wireless.

(2) Limited to existing customers at existing locations as of June 20, 2008. As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 8

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE

C. Rates and Charges

1. Solutions Packages (Cont’d) Monthly Rate

l. Progressive Plan (1) (2) $38.00 (I) Local Exchange Service Enhanced Call Waiting (optional) Call Waiting ID Three-Way Calling Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward No Answer-Fixed Call Forward Busy-Fixed

(1) Effective February 17, 2007, new customers must also subscribe to Voicemail.

(2) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 8th Revised Page 9

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE

C. Rates And Charge

1. Solutions Packages (Cont’d) Monthly Rates

m. Simple Solution (3) $32.50 (I) Local Exchange Service Caller ID with Name (includes Anonymous Call Rejection) Speed Dial 8

n. Standard Home Phone Service II (1) (2) 44.50 (I) Local Exchange Service Caller ID with Name (includes Anonymous Call Rejection) Enhanced Call Waiting (optional) Call Waiting ID Three-Way Calling Call Forwarding Repeat Dial Return Call Selective Call Forward Speed Dial 8

(1) Customers must also subscribe to the Company’s Voicemail and must initially subscribe to any Embarq Communications, Inc. long distance plan plus any one of the following services: LineGuard, or Home Phone Warranty.

(2) Limited to existing residence customers at existing locations as of May 15, 2009. As of July 15, 2011, this service is limited to lines in service for existing customers.

(3) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 8th Revised Page 10

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE

C. Rates And Charge

1. Solutions Packages (Cont’d) Monthly Rate

o. Follow Me Plan (1) (2) $38.50 (I) Local Exchange Service Enhanced Call Waiting (optional) Call Waiting ID Three-Way Calling Caller ID with Name (includes Anonymous Call Rejection) Call Forward No Answer-Fixed Call Forward Busy-Fixed Return Call Repeat Dial

p. Essential Home Phone Plan (2) 37.50 (I) Local Exchange Service Caller ID with Name (includes Anonymous Call Rejection) Call Waiting ID (optional) Enhanced Call Waiting Speed Dial 8

q. Pure Bundle – GRANDFATHERED (3) $30.00 (4) Local Exchange Service Outbound Call Block Feature Non-Published Telephone Number Service Billed Number Screening (optional)

(1) Customers must also subscribe to the Company's non-regulated Voicemail with Integrated Calling Features (ICF). This bundle is only available where Voicemail with ICF is technically feasible. (2) As of July 15, 2011 this service is limited to lines in service for existing customers. (3) Effective June 11, 2017, Pure Bundle is grandfathered for residential customers. Availability to current customers is limited to lines in service at existing locations. (4) The monthly rate includes the Subscriber Line Charge.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 5th Revised Page 11

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE (Cont’d)

C. Rates and Charges (Cont’d)

1. Solutions Packages (Cont’d) Monthly Rate

r. Simple Choice Bundle (1) (3) $37.95 (2) (I) Local Exchange Service Choice of Available Custom Calling or ExpressTouch Features

(1) The customer must also subscribe to the Embarq Communications, Inc. Easy Talk Simple Choice Long Distance plan.

(2) Simple Choice Bundle is available for $26.00 when customers subscribe to the Company’s Voicemail in addition to Embarq Communications, Inc. Easy Talk Simple Choice Long Distance.

(3) As of December 26, 2014, this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 4th Revised Page 12

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE (Cont’d)

C. Rates And Charges (Cont’d)

1. Solutions Packages (Cont’d) Monthly Rate

“A” Exchanges (1) “B” Exchanges (1)

s. Simple Choice Unlimited Bundle (2) (6) $31.95 (3) $41.95 (4) (I) Local Exchange Service Choice of available Custom Calling or Express Touch Features Metropolitan Calling Area (MCA) Service, where available (Optional) (5)

(1) See Section 38.1.C.1.s.(1) following for listing of “A” and “B” Exchanges. (2) The customer must also subscribe to the Embarq Communications, Inc. Easy Talk Simple Choice Unlimited Long Distance plan. (3) Simple Choice Unlimited Bundle is available in “A” Exchanges at the following rates when customers also subscribe to the following services in addition to Embarq Communications, Inc. Easy Talk Unlimited Long Distance plan: • With subscription to the Company’s Voicemail, the Simple Choice Unlimited Bundle rate is $26.00. • With subscription to the Company’s High Speed Internet (1.5M or higher), the Simple Choice Unlimited Bundle rate is $24.95. • With subscription to the Company’s Voicemail and High Speed Internet (1.5M or higher), the Simple Choice Unlimited Bundle rate is $21.00. (4) Simple Choice Unlimited Bundle is available in “B” Exchanges at the following rates when customers also subscribe to the following services in addition to Embarq Communications, Inc. Easy Talk Unlimited Long Distance plan: • With subscription to the Company’s Voicemail, the Simple Choice Unlimited Bundle rate is $36.00. • With subscription to the Company’s High Speed Internet (1.5M or higher), the Simple Choice Unlimited Bundle rate is $34.95. • With subscription to the Company’s Voicemail and High Speed Internet (1.5M or higher), the Simple Choice Unlimited Bundle rate is $31.00. (5) MCA NPA/NXX is required. (6) As of December 26, 2014, this service is limited to lines in service for existing customers.

MO2021-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 12-26-2014 Section 38 1st Revised Page 12.1 Cancels Original Page 12.1

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE (Cont’d)

C. Rates And Charges (Cont’d)

1. Solutions Packages (Cont’d)

s. Simple Choice Unlimited Bundle (1) (Cont’d) (C)

(1) “A” and “B” Exchange Classifications

(a) “A” Exchanges

APPLETON CITY HOLDEN PLEASANT HILL BUCKNER HOLTS SUMMIT RICHLAND BUTLER JEFFERSON CITY ROLLA CALIFORNIA KEARNEY SAINT ROBERT CAMDEN POINT LAKE LOTAWANA SALEM CENTERTOWN LEBANON TIPTON CLINTON LEXINGTON WARRENSBURG COAL LONEJACK WARSAW DEARBORN MARYVILLE WAYNESVILLE EDGERTON NEWBURG WELLINGTON FERRELVIEW NORBORNE WESTON FORT LEONARD WOOD OAK GROVE WINDSOR HARRISONVILLE ODESSA HENRIETTA PLATTE CITY

(b) “B” Exchanges

BLACKBURN HOLT OTTERVILLE BLAIRSTOWN HOPKINS PICKERING BRAZITO HOUSTONIA RUSSELLVILLE CALHOUN IONIA SMITHTON CENTERVIEW KING CITY ST THOMAS CHILHOWEE KINGSVILLE STRASBURG CLARKSBURG LEETON SWEET SPRINGS COLE CAMP LINCOLN SYRACUSE CRAIG MALTA BEND TAOS DEEPWATER MISSOURI CITY TARKIO EUGENE MONTROSE URICH FAIRFAX MOUND CITY WAVERLY GREEN RIDGE NEW BLOOMFIELD HARDIN ORRICK

(N)

(1) As of December 26, 2014, this service is limited to lines in service for existing customers.

MO 14-19 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 5th Revised Page 13

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE (Cont’d)

C. Rates and Charges (Cont’d)

1. Solutions Packages (Cont’d) Monthly Rate

t. Economy Pack Bundle $37.95 (1) (I) Local Exchange Service Caller ID with Name (includes Anonymous Call Rejection) - Optional Call Waiting ID - Optional Enhanced Call Waiting - Optional

u. Economy Pack Plus Bundle [2] [3] 33.00 (I) Local Exchange Service Caller ID with Name (includes Anonymous Call Rejection) - Optional Call Waiting ID - Optional Enhanced Call Waiting - Optional

v. Economy Pack Plus Lite Bundle [2] [4] 33.00 (I) Local Exchange Service Caller ID with Name (includes Anonymous Call Rejection) - Optional Call Waiting ID – Optional Enhanced Call Waiting – Optional

(1) The monthly rate includes the Subscriber Line Charge. Customers who subscribe under a twelve month commitment will receive a $5.00 discount off the monthly rate during the first twelve months of service, after which the applicable monthly rate will apply.

(2) Effective April 12, 2019, Economy Pack Plus and Economy Pack Plus Lite bundles are grandfathered. Availability to current customers is limited to lines and features in service at existing locations.

(3) Customers must also subscribe to the Company’s 768 Kbps High Speed Internet. Monthly rate includes local voice and features only; however, the monthly rates for all required services will appear as a single line item on the customer’s bill.

(4) The customer must also subscribe to Embarq Communications, Inc, Easy Talk Economy long distance plan, the Company’s High Speed Internet (up to 1.5 Mbps), and any non-international DIRECTV® package (which is billed by the Company). This bundle is available in limited exchanges as determined by the Company. Existing DIRECTV® subscribers are not eligible for this bundle. Monthly rate includes local voice and features only; however, the monthly rates for all required services will appear as a single line item on the customer’s bill.

DIRECTV® is used with permission.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 8th Revised Page 14

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE

C. Rates and Charges

1. Solutions Packages (Cont’d)

w. Metro Bundle (1) (2) (3) Local Exchange Service Speed Dial 8 Metropolitan Calling Area (MCA) Service

Metro Bundle Exchanges Monthly Rates Buckner Camden Point Dearborn Edgerton Ferrelview Harrisonville Henrietta Holden Holt Kearney Kingsville $30.50 (I) Lake Lotawana Lone Jack Missouri City Oak Grove Odessa Orrick Platte City Pleasant Hill Strasburg Wellington Weston

(1) This bundle is only available to the Optional Metropolitan Calling Area (MCA) Service Exchanges as listed above and in Section 46 of this Local Terms of Service.

(2) MCA NPA/NXX is required.

(3) As of December 26, 2014, this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-09-2017 Section 38 2nd Revised Page 15

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE (Cont’d)

C. Rates And Charges (Cont’d)

1. Solutions Packages (Cont’d)

Monthly Rate

“A” Exchanges (1) “B” Exchanges (1)

x. Home Phone II – GRANDFATHERED(2) (3) (4) $28.95 $38.95 Local Exchange Service Anonymous Call Rejection Repeat Dialing Call Forward Busy – Fixed Call Forward No Answer – Fixed Call Forwarding Call Forward Remote Access (where available) Return Call Enhanced Call Waiting Call Waiting ID Caller ID with Name Cancel Call Waiting Message Waiting Selective Call Acceptance Selective Call Forwarding Selective Call Rejection Selective Call Ring Three-Way Calling Voice Mail (5)

(1) See Section 38.1.C.1.x.(1) following for listing of “A” and “B” Exchanges. (2) The customer must subscribe to either CenturyLink Communications, LLC Home Phone II Per Minute long distance plan or CenturyLink Communications, LLC Home Phone II Unlimited long distance plan to qualify for this bundle. (3) If the customer subscribes to the CenturyLink Communications, LLC Home Phone II Unlimited long distance plan the customer will also receive unlimited Metro Calling Area, where available, for no additional charge. MCA NPA/NXX is required. (4) Effective June 11, 2017, Home Phone II is grandfathered. Availability to current customers is limited to lines in service at existing locations. (5) Deregulated service.

MO 17-06 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-09-2017 Section 38

1st Revised Page 15.1

SPECIAL PACKAGED OFFERINGS

38.1 SOLUTIONS – RESIDENCE (Cont’d)

C. Rates And Charges (Cont’d)

1. Solutions Packages (Cont’d)

x. Home Phone II – GRANDFATHERED (1) (Cont’d)

(1) “A” and “B” Exchange Classifications

(a) “A” Exchanges

(b) “B” Exchanges

(1) Effective June 11, 2017, Home Phone II is grandfathered. Availability to current customers is limited to lines in service at existing locations.

MO 17-06 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 38 1st Revised Page 16

SPECIAL PACKAGED OFFERINGS

38.2 SOLUTIONS – BUSINESS

A. General

1. Solutions is an optional business service enrollment plan that permits a customer to receive flat rated Local Exchange Service plus features and services for a flat monthly rate, for each Solutions Package business line provided.

B. Regulations

1. Solutions customers may terminate their enrollment in the Plan at any time upon notice to the Company.

3. The Plan is not available with Business ISDN-BRI Service lines, in conjunction with Payphone Line Service, to customers who are or become toll restricted. Rotary Hunt Service, as defined in Section 17.9, is not available in conjunction with the Plan unless Rotary Line Service is included in a specific Solutions Package. The Plan cannot terminate to a Key System, PBX or any other line trunking device.

4. No more than nine (9) business lines can be enrolled with the Solutions option(s) for each customer location or per account.

5. Service Connection Charges, as described in Section 29 of this Local Terms of Service, apply to requests for new and additional Solutions lines, and moves of existing lines, except for Pure Bundle lines. No Service Connection Charges apply for installation of Pure Bundle.

6. Service Connection Charges do not apply when:

a. Solutions replaces existing Local Exchange Service or; b. Customers request a change from Solutions back to Local Exchange Service.

7. Solutions customers are not eligible for promotional offerings associated with the Network Services Packages included in this Plan, unless specifically provided for in a promotional offering.

8. Business customers enrolled in this Plan, who subsequently become subject to Company initiated toll restriction will have all existing Solutions lines converted to the applicable rates as specified by local terms of service and/or tariff. Service Connection Charges will not apply for those existing lines converted, in-place, due to termination procedures. In addition, any optional services not affected by the termination procedures will convert to their applicable rates as specified by local terms of service and/or tariff. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

9. Prices of the individual services included in these packages may be higher or lower than the packaged offering. MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 38 1st Revised Page 17

SPECIAL PACKAGED OFFERINGS

38.2 SOLUTIONS – BUSINESS (Cont’d)

C. Term Discount Plan (TDP) (1)

1. General

a. A Term Discount Plan (TDP) provides business Solutions-Business customers who have two or more packages at the same location with discounted rates for the second and each additional package (up to a maximum of eight discounted packages at the same location) when the customers also subscribe to any Embarq Communications, Inc. long distance plan.

b. Only those Solutions business packages as specified in Section 38.2.C.3.b. are eligible for discounts under this Term Discount Plan. No discount applies on the initial business package subscribed to under this TDP.

c. Customers may subscribe to the same or different business packages under this TDP. However, the discount applies only on those additional packages for which the monthly rate, as specified by local terms of service and/or tariff, is equal to or less than the monthly rate of the initial business package.

d. Customers must subscribe to a two-year TDP commitment period to receive the discount. At the end of the TDP commitment period the customer may renew the TDP for another two-year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.

e. Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If a Company initiated rate increase causes the services under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.

(1) As of July 15, 2011, availability of Term Discount Plan is limited to lines in service for existing customers.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 18

SPECIAL PACKAGED OFFERINGS

38.2 SOLUTIONS – BUSINESS (Cont’d)

C. Term Discount Plan (TDP) (1) (Cont’d)

2. Termination Liability Charges

a. If a TDP customer disconnects any or all of the business packages subscribed to under the TDP, a termination liability charge will apply for the lines that are disconnected. The termination liability charge will be a one-time charge of $50.00 per business package that is prematurely disconnected.

b. If a TDP customer retains the access line associated with a Solutions business package, but discontinues any or all of remaining features and services that are required to receive the TDP discount, no termination liability charges will apply. However, all discounts for which the customer was eligible under this TDP will cease as of the date the required service(s) and/or feature(s) is discontinued, and the monthly rate for the remaining access lines will default to the applicable monthly rate for business individual line service as specified by local terms of service and/or tariff.

3. Discounts

a. Customers who subscribe to two or more of the business packages listed as follows will receive a 10% discount off the monthly rate for the second and each additional package at the same location as specified in this Local Terms of Service. A maximum of eight packages are eligible for the discount.

b. Business packages eligible for the discount under this TDP are:

Sure Solution II Priority Solution Economy Solution Rotary Classic Solution

(1) As of July 15, 2011, availability of Term Discount Plan is limited to lines in service for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 19

SPECIAL PACKAGED OFFERINGS

38.2 SOLUTIONS – BUSINESS

D. Rates and Charges

1. Solutions Packages Monthly Rate

a. Sure Solution II (2) $55.00 (I) Local Exchange Service Enhanced Call Waiting Three-Way Calling Call Forwarding Return Call Repeat Dial Caller ID with Name (includes Anonymous Call Rejection) Call Waiting ID Call Forward No Answer-Fixed Call Forward Busy-Fixed

b. Classic Solution (1) 60.00 (I) Local Exchange Service Three-Way Calling Call Forwarding Return Call Caller ID With Name (includes Anonymous Call Rejection) Call Forward Busy – Fixed Call Forward No Answer - Fixed

c. Preferred Solution (1) 52.00 (I) Local Exchange Service Enhanced Call Waiting Three-Way Calling Call Forwarding Call Forward Busy – Fixed Call Forward No Answer - Fixed

(1) Effective July 1, 2005, this service will no longer be available for new installation. As of July 15, 2011, this service is limited to lines in service for existing customers.

(2) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 20

SPECIAL PACKAGED OFFERINGS

38.2 SOLUTIONS – BUSINESS

D. Rates and Charges

1. Solutions Packages (Cont’d) Monthly Rate

d. Priority Solution (1) $55.00 (I) Local Exchange Service Call Forwarding Call Forward No Answer-Fixed Call Forward Busy-Fixed Enhanced Call Waiting Caller ID with Name (includes Anonymous Call Rejection)

e. Economy Solution (2) (3) 48.00 (I) Local Exchange Service Choice of two of the following: Call Forwarding Features (Call Forward No Answer - Fixed plus Call Forward Busy - Fixed) Enhanced Call Waiting (4) Caller ID with Name (includes Anonymous Call Rejection) (4) Signal Ring

(1) Limited to existing customers at existing locations as of June 20, 2008. As of July 15, 2011, this service is limited to lines in service for existing customers.

(2) Customers must also subscribe to any Embarq Communications, Inc. long distance plan.

(3) As of July 15, 2011 this service is limited to lines in service for existing customers.

(4) When Enhanced Call Waiting and Caller ID with Name are selected features, Call Waiting ID is also provided.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 21

SPECIAL PACKAGED OFFERINGS

38.2 SOLUTIONS – BUSINESS

D. Rates and Charges

2. Solutions Packages (Cont’d) Monthly Rate

f. Rotary Classic Solution (1) (5) $60.00 (I) Local Exchange Service Rotary Hunt Service Three-Way Calling Call Forwarding Return Call Caller ID with Name (includes Anonymous Call Rejection) Call Forward No Answer - Fixed Call Forward Busy - Fixed

g. Economy Solution II (2) (3) 48.00 (I) Local Exchange Service Choice of three of the following: Call Forwarding Features (Call Forward No Answer - Fixed plus Call Forward Busy - Fixed) Enhanced Call Waiting (4) Caller ID with Name (includes Anonymous Call Rejection) (4) Three-Way Calling Repeat Dial

(1) Customers must also subscribe to any Embarq Communications, Inc. long distance plan. Customers who subscribed to this service prior to July 1, 2005 who also subscribe to the grandfathered Small Business Unlimited long distance plan must also subscribe to Voicemail.

(2) Customers must also subscribe to any Embarq Communications, Inc. long distance plan.

(3) Effective May 7, 2005, Economy Solution II will no longer be available for new installations. As of July 15, 2011, this service is limited to lines in service for existing customers.

(4) When Enhanced Call Waiting and Caller ID with Name are selected features, Call Waiting ID is also provided.

(5) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 22

SPECIAL PACKAGED OFFERINGS

38.2 SOLUTIONS – BUSINESS

D. Rates and Charges

1. Solutions Packages (Cont’d) Monthly Rate

h. Economy Bundle II A (1) (5) $48.00 (I) Local Exchange Service Choice of three of the following: Call Forwarding Features (Call Forward No Answer - Fixed plus Call Forward Busy - Fixed) Enhanced Call Waiting (4) Caller ID with Name (includes Anonymous Call Rejection) (4) Three-Way Calling Return Call

i. Complete Business Bundle (5) Local Exchange Service Enhanced Call Waiting Three-Way Calling Call Forwarding Return Call Repeat Dial Caller ID with Name (includes Anonymous Call Rejection) Call Waiting ID Call Forward No Answer - Fixed Call Forward Busy - Fixed Initial bundle, per location 57.00 (2) (I) 2nd through 9th bundle 57.00 (3) (I) (per bundle), per location

(1) Customers must also subscribe to any Embarq Communications, Inc. long distance plan.

(2) Customers must also subscribe to 1.5 Mbps (or greater) High-speed Internet under a two-year (or greater) term commitment, Voice Mail, DSL Secure, and Embarq Communications, Inc. Small Business Unlimited Service II long distance plan.

(3) Customers must also subscribe to the Embarq Communications, Inc. Small Business Unlimited Service II long distance plan.

(4) When Enhanced Call Waiting and Caller ID with Name are selected features, Call Waiting ID is also provided.

(5) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-14-2020 Section 38 6th Revised Page 23

SPECIAL PACKAGED OFFERINGS

38.2 SOLUTIONS – BUSINESS

D. Rates and Charges

1. Solutions Packages (Cont’d) Monthly Rate

j. Pure Bundle $40.00 (3) Local Exchange Service Outbound Call Block Feature Non-Published Telephone Number Service Billed Number Screening (optional)

k. Metro Bundle (1) (2) Local Exchange Service Speed Dial 8 Rotary Hunt Service (optional) Metropolitan Calling Area (MCA) Service

Business Business Key Metro Bundle Business Individual w/ Business Trunk w/ Exchanges Individual Rotary Hunt Key Trunk Rotary Hunt Buckner Camden Point Dearborn Edgerton Ferrelview Harrisonville Henrietta Holden Holt Kearney Kingsville $41.00 (I) $41.00 $40.00(I) $40.00(R) Lake Lotawana Lone Jack Missouri City Oak Grove Odessa Orrick Platte City Pleasant Hill Strasburg Wellington Weston

(1) This bundle is only available to the Optional Metropolitan Calling Area (MCA) Service Exchanges as listed above and in Section 46 of this Local Terms of Service. (2) MCA NPA/NXX is required. (3) The monthly rate includes the Subscriber Line Charge.

MO2020-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 24

SPECIAL PACKAGED OFFERINGS

38.3 CONNECTION CENTRAL BUNDLE (1)

A. General

1. Connection Central Bundle is an optional business service enrollment plan that permits a customer to receive features and services for a flat monthly rate for each bundle provided. Connection Central Bundle includes the following features and services:

a. Local Exchange Service b. Rotary Hunt Service (optional) c. Three-Way Calling with Transfer d. Caller ID with Name (includes Anonymous Call Rejection) e. Call Waiting (optional) f. Call Waiting ID (optional)

B. Regulations

1. The Plan is not available with Business Individual Line Service, Centrex, ISDN Service lines, Payphone Line Service, or PBX Trunks.

2. The Plan is not available to customers who are or become toll restricted. Service Connection Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

3. Customers may subscribe to a maximum of two Connection Central Bundles per location which must be billed under a single bill.

4. Service Connection Charges do not apply when:

a. A Connection Central Bundle replaces existing Local Exchange Service; b. Customers request a change from a Connection Central Bundle back to regulated Local Exchange Service; or c. New and additional Connection Central Bundle lines are added.

(1) As of July 15, 2011 this service is limited to lines in service for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 25

SPECIAL PACKAGED OFFERINGS

38.3 CONNECTION CENTRAL BUNDLE (1) (Cont’d)

C. Term Discount Plan (TDP)

1. Connection Central Bundle is available under a Term Discount Plan (TDP) for term commitments of one or two years. At the end of the TDP commitment period the customer may renew the TDP for another one or two year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.

2. Rate increases or decreases will automatically be applied to the monthly term commitment rates for the remaining term of the TDP. If a Company initiated rate increase causes the services under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.

3. If customers disconnect one or both of the access lines associated with Connection Central Bundle prior to the expiration of the TDP, a termination liability charge will apply for the disconnected line(s). The termination liability charge will be a one-time charge equal to the sum of 50% of the payments that would apply for the remainder of the TDP.

4. If a customer retains the access line(s) associated with Connection Central Bundle, but discontinues any or all of the associated features and services, no termination liability charges will apply. However, all discounts for which the customer was eligible under this TDP will cease as of the date the service(s) and/or feature(s) are discontinued, and the monthly rate for the access lines(s) will default to the applicable monthly rates as specified by local terms of service and/or tariff.

(1) As of July 15, 2011 this service is limited to lines in service for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 26

SPECIAL PACKAGED OFFERINGS

38.3 CONNECTION CENTRAL BUNDLE (1) (Cont’d)

D. Rates And Charges Monthly Rates

One Year Commitment Period, per bundle $35.00 (1) (2) Two Year Commitment Period, per bundle 35.00 (1) (2)

(1) Initial bundle - Customers must also subscribe to 1.5 Mbps (or greater) High-speed Internet under a one or two year term commitment, DSL Secure, Embarq Communications, Inc. Small Business Unlimited Solutions II long distance plan, and must purchase the Company’s non-regulated Connection Central CPE. (2) Second bundle - Customers must also subscribe to Embarq Communications, Inc. Small Business Unlimited Solutions II long distance plan. (3) As of July 15, 2011 this service is limited to lines in service for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 38 1st Revised Page 27

SPECIAL PACKAGED OFFERINGS

38.4 PRIMARY RATE INTERFACE (PRI) BUNDLE - BUSINESS

A. General

1. PRI Bundle is an optional business service enrollment plan. This offering permits a customer to receive features and services for a flat monthly rate for each bundle provided. PRI Bundle includes the following ISDN-PRI II features and services:

a. ISDN-PRI Business Service consisting of 2-Way Primary Rate Interface and 24 Primary Rate Channels

b. Up to 100 Direct Inward Dialing (DID) Signaling (in blocks of 10) - Optional

c. ISDN PRI Business Service Standard Features

d. Incoming Call Identification (Caller ID Name and Number)

B. Regulations

1. Unless specified otherwise in this section, the regulations for ISDN-PRI Business Service, including Service Connection Charges, set forth in Section 22, apply in addition to the regulations herein.

2. Unless specified otherwise in this section, the regulations for DID Service, including Non- recurring and Installation Charges, set forth in Section 17, apply in addition to the regulations herein.

3. Service Connection Charges do not apply when PRI Bundle replaces existing Local Exchange Service.

4. Customers may activate all 100 DID numbers included in the bundle rate concurrent with installation of service or may activate the numbers in blocks of 10. When a customer activates fewer than 100 numbers concurrent with establishment of service, Service Connection Charges do not apply for the initial or subsequent activations of 10-number blocks (up to 100 numbers).

5. Customers may order additional DID numbers, in excess of 100 for an individual PRI Bundle, subject to availability, at the rates specified in Section 17 of this Local Terms of Service. Non-recurring and Installation Charges apply for subsequent activation of numbers beyond those included in the bundle.

6. The Optional Features available for ISDN-PRI Business Service are available with PRI Bundle at the rates specified in Section 22.

7. PRI Bundle is available under the term commitments of 2 years, 3 years, and 5 years. Termination Liability Charges set forth in Section 22.4.H. apply for PRI Bundle.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 28

SPECIAL PACKAGED OFFERINGS

38.4 PRIMARY RATE INTERFACE (PRI) BUNDLE – BUSINESS (Cont’d)

B. REGULATIONS (Cont'd)

8. Unless terminated by the PRI Bundle customer or the Company, a customer will remain enrolled in the PRI Bundle, as amended from time to time, with any applicable changes in rate, for as long as the PRI Bundle continues to be offered by the Company. If any features or SERVICES in the bundle are discontinued by the customer, the remaining features and services will be charged the normal rate or charge as specified by local terms of service and/or tariff.

9. Customers enrolled in the bundle, who subsequently become subject to Company initiated toll restriction will have all existing PRI Bundle lines converted to the applicable tariff rates. Service Connection Charges will not apply for those existing lines converted, in-place, due to TERMINATION procedures. In addition, any optional services not affected by the termination procedures will convert to their applicable rates as specified by local terms of service and/or tariff. Such customers will not be permitted to re-enroll in this bundle until such time as all associated unpaid balances are satisfactorily paid in full.

C. Rates And Charges

1. Monthly Rates

Term Commitment Exchange 2 Years 3 Years 5 Years Ferrelview Kearney Lebanon Norborne $654.00 $564.00 $514.00 Platte City Rolla St. Robert Waynesville All Other Exchanges 804.00 754.00 704.00

2. Nonrecurring Charges

Term Commitment Exchange 2 Years 3 Years 5 Years

All Exchanges $0.00 $0.00 $0.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 38 1st Revised Page 29

SPECIAL PACKAGED OFFERINGS

38.5 MULTILINE BUNDLE (1)

A. General

1. MultiLine Bundle is an optional business service enrollment plan that permits customers to receive Local Exchange Service and additional features and services for a flat monthly rate, for each MultiLine Bundle provided.

Customers must subscribe to at least two MultiLine Bundles per location, which must be billed under a single invoice.

B. Regulations

1. The Plan is not available with Centrex, ISDN Service lines, Payphone Line Service, or PBX Trunks.

3. Service Connection Charges as specified in Section 29 of this Local Terms of Service apply for new and additional MultiLine Bundles and moves of existing MultiLine Bundles.

4. Service Connection Charges do not apply when a MultiLine Bundle replaces existing Local Exchange Service

(1) As of July 15, 2011 this service is limited to lines in service for existing customers.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 30

SPECIAL PACKAGED OFFERINGS

38.5 MULTILINE BUNDLE (1) (Cont’d)

C. Term Discount Plan (TDP)

1. MultiLine Bundle is available under a Term Discount Plan (TDP) for term commitments of one, two or three years. At the end of the TDP commitment period the customer may renew the TDP for another one, two or three year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.

3. If a customer disconnects any of the access lines associated with MultiLine Bundle prior to the expiration of the TDP, there will be no termination liability charges applicable to MultiLine Bundle regulated services. A termination liability charge is only applicable should the customer also disconnect required non-regulated qualifying companion service(s).

4. Customers must retain a minimum of two MultiLine Bundles. If disconnection of any access line associated MultiLine Bundle(s) prior to the end of the TDP results in only one remaining MultiLine Bundle, that remaining bundle will default to the applicable rates for the Local Exchange Service access line or key trunk, including Rotary Hunt Service if the line or trunk is so equipped, plus the rates for the individual features as specified in this Local Terms of Service.

5. If a customer retains the access line(s) associated with MultiLine Bundle, but discontinues any or all of the required regulated services then the associated access line(s) will default to the applicable rates for the Local Exchange Service access line or key trunk, including Rotary Hunt Service if the line or trunk is so equipped, plus the tariffed rates for the individual features as specified in this Local Terms of Service.

(1) As of July 15, 2011 this service is limited to lines in service for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 31

SPECIAL PACKAGED OFFERINGS

(2) 38.5 MULTILINE BUNDLE (Cont’d)

D. Rates and Charges

1. Monthly Rates

Each MultiLine Bundle includes the following:

a. Business Key Trunk or Business Individual Line Service b. Rotary Hunt Service (optional) c. Three-Way Calling with Transfer (optional) d. Caller ID with Name (optional) (includes Anonymous Call Rejection)

(1) Without Optional Metropolitan Calling (MCA) Services

(1) Month-to- Term Commitments Month, 1 Year, 2 Years, 3 Years, (1) Exchange per bundle per bundle per bundle per bundle Buckner Ferrelview Jefferson City

Kearney Norborne Oak Grove Odessa $49.00 $49.00 $45.00 $42.00 (I) Platte City Pleasant Hill Salem St. Robert Warrensburg Waynesville

Lebanon 49.00 49.00 45.00 40.00 (I) Rolla All Other Exchanges 49.00 49.00 49.00 46.00 (I)

(1) In addition to subscribing to an Embarq Communications, Inc. long distance plan, customers must also subscribe to one of the following qualifying services per MultiLine Bundle location:

1) the Company’s non-regulated 1.5 Mbps (where available) or greater High-speed Internet. (In locations where 1.5 Mbps is not available, customers may alternatively subscribe to the Company’s 768 Kbps High-speed Internet or non-regulated Satellite Broadband Service) or; 2) the Company’s non-regulated Dedicated IP Service.

The qualifying service must be billed on the same invoice as the MultiLine Bundles, but may be provisioned on access lines or trunks other than the MultiLine Bundle that are billed under the same invoice.

(2) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective:03-26-2021 Section 38 6th Revised Page 32

SPECIAL PACKAGED OFFERINGS

38.5 MULTILINE BUNDLE (2) (Cont’d)

D. Rates and Charges (Cont’d)

1. Monthly Rates (Cont’d)

d. Caller ID with Name (optional) (includes Anonymous Call Rejection) (Cont’d)

(2) with Optional Metropolitan Calling Area (MCA) Service

Month-to- Term Commitments (1) Month, 1 Year, 2 Years, 3 Years, Exchange per bundle (1) per bundle per bundle per bundle Buckner Ferrelview Kearney Oak Grove $49.00 $49.00 $45.00 $42.00 (I) Odessa Platte City Pleasant Hill

All Other Exchanges 49.00 49.00 49.00 46.00 (I) (where available)

(1) In addition to subscribing to an Embarq Communications, Inc. long distance plan, customers must also subscribe to one of the following qualifying services per MultiLine Bundle location:

2) the Company’s non-regulated Dedicated IP Service.

(2) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 38 1st Revised Page 33

SPECIAL PACKAGED OFFERINGS

38.6 HOSTED MULTILINE BUNDLE

A. General

1. Hosted MultiLine Bundle is an optional business service enrollment plan that permits customers to receive Local Exchange Service and additional features and services for a flat monthly rate, for each Hosted MultiLine Bundle provided. Each Hosted MultiLine Bundle includes one Centrex Service II access line. Customers must subscribe to a minimum of two and a maximum of nine Hosted MultiLine Bundles per location, which must be billed under a single invoice. Each Hosted MultiLine Bundle includes:

a. Centrex Service II access line b. Centrex Service II Standard Features (see Section 47) c. Caller ID with Name (includes Anonymous Call Rejection) d. Call Waiting ID e. Return Call f. Distinctive Ringing/Ring Again g. Call Park/Call Pick-Up h. Multiple Appearance Directory Number (MADN)

B. Regulations

1. The Plan is provided subject to the availability of facilities and central office equipment as determined by the Company.

2. The Plan is not available for lines that terminate into Key or PBX systems. Customers must purchase the Company’s non-regulated Merdian M6320 digital set (CPE) for each Hosted MultiLine Bundle.

3. Directory Listings are furnished in accordance with the rates and regulations specified in Section 9 of this Local Terms of Service.

4. The Plan is not available to customers who are or become toll restricted. Service Connection Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

5. Service Connection Charges do not apply when:

a. A Hosted MultiLine Bundle replaces existing Local Exchange Service; b. Customers request a change from a Hosted MultiLine Bundle back to regulated Local Exchange Service; or c. New and additional Hosted MultiLine Bundle lines are added.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 38 1st Revised Page 34

SPECIAL PACKAGED OFFERINGS

38.6 HOSTED MULTILINE BUNDLE (Cont’d)

B. Regulations (Cont’d)

6. The quality of transmission for calls utilizing call forwarding or conferencing may vary depending on the distance and routing involved.

7. Directory Assistance charges, as specified in Section 39 of this Local Terms of Service, apply to Hosted MultiLine Bundle.

8. Call Forward features shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part of message toll charges that would regularly be applicable between the station originating the call and the station to which the call is transferred nor shall it be used to simulate rotary service from the Company central office. Only one call forwarding arrangement, consisting of a single calling path, may be provided per Hosted MultiLine Bundle for which the customer subscribes to a Call Forward feature.

9. Temporary Suspension of Service (Vacation Service), as specified in Section 33 of this Local Terms of Service, is not allowed for Hosted MultiLine Bundle.

10. The assignment of telephone numbers and the sequence of the numbers assigned to a Hosted MultiLine Bundle are made at the discretion of the Company. The Company does not guarantee to provide telephone numbers arranged in a consecutive manner. If the customer requests telephone numbers under a special numbering arrangement to be terminated in a Hosted MultiLine Bundle customer group, then additional recurring and non-recurring charges may apply as determined under an ICB arrangement.

11. The Company shall not be liable, directly or indirectly for damages, unless caused by gross negligence of the Company in failing to maintain reasonable standards of maintenance and inspection and exercise reasonable supervision.

12 The rates and charges applicable to Optional Metropolitan Calling Area (MCA) Service, as specified in Section 46 of this Local Terms of Service also apply per Hosted MultiLine Bundle.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 35

SPECIAL PACKAGED OFFERINGS

38.6 HOSTED MULTILINE BUNDLE (Cont’d)

C. Term Discount Plan (TDP)

1. Hosted MultiLine Bundle is available under a Term Discount Plan (TDP) for term commitments of one or three years. At the end of the TDP commitment period the customer may renew the TDP for another one or three year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.

3. If a customer disconnects any or all of the access lines associated with Hosted MultiLine Bundle prior to the expiration of the TDP, a termination liability charge will apply for the disconnected access line(s). The termination liability charge will be a one-time charge equal to the sum of 50% of the remaining payments that would apply for the remainder of the TDP.

4. Customers must retain a minimum of two Hosted MultiLine Bundles. If disconnection of any access line associated Hosted MultiLine Bundle(s) prior to the end of the TDP results in only one remaining Hosted MultiLine Bundle, that remaining bundle will default to the applicable rates for the Local Exchange Service access line, including Rotary Hunt Service if the line is so equipped, plus the rates for the individual features as specified in this Local Terms of Service.

5. If a customer retains the access line(s) associated with Hosted MultiLine Bundle, but discontinues any or all of the required services prior to the expiration of the TDP, the termination liability charge will be a one-time charge equal to the sum of 50% of the remaining payments that would apply for the remainder of the TDP for each Hosted MultiLine Bundle for which the required services were discontinued, and the associated access line(s) will default to the applicable rates for the Local Exchange Service access line, including Rotary Hunt Service if the line is so equipped, plus the rates for the individual features as specified in this Local Terms of Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2018 Section 38 1st Revised Page 36

SPECIAL PACKAGED OFFERINGS

38.6 HOSTED MULTILINE BUNDLE (Cont’d)

D. Rates and Charges

1. Monthly Recurring Charges Monthly Rates

One or Three Year Commitment Period, per bundle $31.00 (1) (I) (D)

(1) Customer must also subscribe to an Embarq Communications, Inc. long distance plan per bundle and the Company’s non-regulated Elite Voicemail per bundle.

MO 18-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 38 1st Revised Page 37

SPECIAL PACKAGED OFFERINGS

38.7 SOLUTIONS II – BUSINESS (1)

A. General

1. Solutions II is an optional business service enrollment plan that permits a customer to receive Business Local Exchange Service and additional features and services for a flat monthly rate for each Solutions II business line.

B. Regulations

1. Solutions II customers may terminate their enrollment in the plan at any time upon notice to the Company.

2. Unless terminated by the Solutions II customer or the Company, a customer will remain enrolled in the Plan, as amended from time-to-time, with any applicable changes in rate, for as long as the Plan continues to be offered by the Company.

3. The Plan is not available with Centrex, ISDN Service lines, Payphone Line Service, or PBX Trunks.

5 No more than nine (9) business lines can be enrolled with the Solutions II option(s) for each customer location or per account, except as specified following. There is no per location or per account limit on the number of business lines that can be enrolled with Basic Offer Bundle.

6. Service Connection Charges, as described in Section 29 of this Local Terms of Service, apply to requests for new and additional Solutions II lines, and for moves of existing lines.

7. Service Connection Charges do not apply when:

a. Solutions II replaces existing Local Exchange Service or; b. Customers request a change from Solutions II back to Local Exchange Service.

8. Solutions II customers are not eligible for promotional offerings associated with the Custom Calling and ExpressTouch Services included in the Plan, unless specifically provided for in a promotional offering.

(1) As of July 15, 2011 this service is limited to lines in service for existing customers.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 38

SPECIAL PACKAGED OFFERINGS

38.7 SOLUTIONS II – BUSINESS (1) (Cont’d)

B. Regulations (Cont’d)

9. Service Connection Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. In addition, any optional services not affected by the toll restriction will convert to their applicable rates. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

10. Prices of the individual services included in these packages may be higher or lower than the packaged offering. These packages are available for as long as the customer retains all of the required services. If a customer discontinues any of the services that are required to be eligible for a package, the non-discounted rates for each remaining individual service that was part of the packaged offering will apply.

C. Term Discount Plan (TDP)

1. Solutions II is available under a Term Discount Plan (TDP) for term commitments of one, two or three years. At the end of the TDP commitment period the customer may renew the TDP one, two or three year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the monthly rate in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.

(1) As of July 15, 2011 this service is limited to lines in service for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 39

SPECIAL PACKAGED OFFERINGS

38.7 SOLUTIONS II – BUSINESS (1) (Cont’d)

C. Term Discount Plan (TDP) (Cont’d)

3. For Complete Business Bundle II, if a customer disconnects any of the access lines prior to the expiration of the TDP, there will be no termination liability charges applicable to regulated services. A termination liability charge is only applicable should the customer also disconnects the Company’s non-regulated High-speed Internet when originally purchased as an accompanying qualifier service prior to the expiration of the associated TDP.

For Connected II and Economy Bundle II B, if a customer disconnects any of the access lines prior to the expiration of the TDP, a termination liability charge will apply for the disconnected access line(s). The termination liability charge will be a one-time charge of $50.00 for each access line associated with Connected II and/or Economy Bundle II B that is prematurely disconnected.

4. If a customer retains the access line(s) associated with a Solutions II business package, but discontinues any or all of the associated regulated features and services, no termination liability charges will apply. However, all discounts for which the customer was eligible under this TDP will cease as of the date the service(s) and/or feature(s) are discontinued, and the monthly rate for the access lines(s) will default to the applicable monthly rates as specified by local terms of service and/or tariff.

(1) As of July 15, 2011 this service is limited to lines in service for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 40

SPECIAL PACKAGED OFFERINGS

38.7 SOLUTIONS II – BUSINESS (1) (Cont’d)

D. Rates and Charges

1. Connected II (1) (2)

Business Key Trunk or Business Individual Line Service Rotary Hunt Service (optional) Enhanced Call Waiting Three-Way Calling or Three-Way Calling with Transfer Call Forwarding Return Call Repeat Dial Speed Dial 8 Caller ID with Name (includes Anonymous Call Rejection) Call Forward No Answer-Fixed Call Forward Busy-Fixed Call Waiting ID

Monthly Rates

Month-to- Term Commitments Month, 1 Year, 2 Years, 3 Years, Exchange per bundle per bundle per bundle per bundle All Exchanges $65.00 $65.00 $65.00 $58.00 (I)

(1) Customers must also subscribe to Embarq Communications, Inc. Small Business Unlimited Solutions II long distance plan (Option 2 – Extended Calling USA).

(2) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 41

SPECIAL PACKAGED OFFERINGS

38.7 SOLUTIONS II – BUSINESS (1)

D. Rates and Charges (Cont’d)

2. Economy Bundle II B (1) (3)

Business Individual Line Service Choice of three of the following: Call Forward No Answer - Fixed plus Call Forward Busy - Fixed Enhanced Call Waiting (2) Caller ID with Name (includes Anonymous Call Rejection) (2) Three-Way Calling Return Call

Monthly Rates

Month-to- Term Commitments Month, 1 Year, 2 Years, 3 Years, Exchange per bundle per bundle per bundle per bundle All Exchanges $48.00 $47.00 $46.00 $45.00 (I)

(1) Customers must also subscribe to an Embarq Communications, Inc. long distance plan.

(2) When Enhanced Call Waiting and Caller ID with Name are selected features, Call Waiting ID is also provided.

(3) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 42

SPECIAL PACKAGED OFFERINGS

38.7 SOLUTIONS II – BUSINESS (1)

D. Rates and Charges (Cont’d)

3. Complete Business Bundle II (1) (2)

Business Key Trunk or Business Individual Line Service Rotary Hunt Service (optional) Enhanced Call Waiting Three-Way Calling or Three-Way Calling with Transfer Call Forwarding Return Call Repeat Dial Speed Dial 8 Caller ID with Name (includes Anonymous Call Rejection) Call Waiting ID Call Forward No Answer-Fixed Call Forward Busy-Fixed

Monthly Rates

Month-to- Term Commitments Month, 1 Year, 2 Years, 3 Years, Exchange per bundle per bundle per bundle per bundle

All Exchanges $53.00 $53.00 $53.00 $53.00 (I)

(1) Customers must also subscribe to Embarq Communications, Inc. Small Business Unlimited Solutions II long distance plan (Option 2 – Extended Calling USA). In addition, customers must also subscribe to 1.5 Mbps (or greater) High-speed Internet.

(2) As of July 15, 2011, this service is limited to lines in service for existing customers

MO2021-03(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 43

SPECIAL PACKAGED OFFERINGS

38.7 SOLUTIONS II – BUSINESS (1)

D. Rates and Charges (Cont’d)

4. Basic Offer Bundle (1) (2)

Business Key Trunk or Business Individual Line Service Rotary Hunt Service (optional) Caller ID with Name (includes Anonymous Call Rejection) Enhanced Call Waiting Call Waiting ID Three-Way Calling with Transfer Call Forwarding Call Forward No Answer - Fixed Call Forward Busy - Fixed Return Call Repeat Dial Selective Call Rejection

Month-to- Term Commitments (1) Month, 1 Year, 2 Years, 3 Years, Exchange per bundle (1) per bundle per bundle per bundle Buckner Ferrelview Jefferson City Kearney Norborne Oak Grove Odessa $56.00 $52.00 $52.00 $48.00 (I) Platte City Pleasant Hill Salem St. Robert Warrensburg Waynesville Lebanon (I) 56.00 52.00 52.00 48.00 Rolla All Other Exchanges 56.00 55.00 52.00 52.00 (I)

(1) Customers must also subscribe to the Company’s non-regulated 1.5 Mbps (where available) or greater High-speed Internet under a one, two or three-year term commitment with the initial bundle at each customer location. In locations where 1.5 Mbps is not available, customers may alternatively subscribe to the Company’s 768 Kbps High-speed Internet or non-regulated Satellite Broadband Service.

(2) As of July 15, 2011, this service is limited to lines in service for existing customers.

MO2021-03(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 44

SPECIAL PACKAGED OFFERINGS

38.8 BUSINESS ASSIST ADVANTAGE PLANS

A. General

Business Assist Advantage Plans are optional business service enrollment plans that permit customers to receive flat rated Local Exchange Service plus features and services for a flat monthly rate, for each Business Assist Advantage Plan business line provided.

B. Regulations

1. Business Assist Advantage Plan customers may terminate their enrollment in the plan at any time upon notice to the Company.

2. Unless terminated by the Business Assist Advantage Plan customer or the Company, a customer will remain enrolled in the plan, as amended from time-to-time, with any applicable changes in rate, for as long as the plan continues to be offered by the Company.

3. The plan is not available with Business ISDN-BRI Service lines, Payphone Line Service, to customers who are or become toll restricted. Rotary Line Service, as defined in Section 13, is not available in conjunction with the Plan unless Rotary Line Service is included in a specific Business Assist Advantage Plan Package. The Plan cannot terminate to a PBX or any other line trunking device, unless indicated for a specific Business Assist Advantage Plan Package.

4. A customer may subscribe to a maximum of ten (10) Business Assist Advantage Plan business lines for each customer location, except as specified following. There is no per location limit on the number of business lines that can be enrolled with Business Assist Basic Plan or Business Assist Basic Plan Plus.

5. Service Connection Charges, as described in Section 4 of this Local Terms of Service, apply for new and additional Business Assist Advantage Plan lines, and moves of existing lines.

6. Service Charges do not apply when Business Assist Advantage Plan replaces existing Local Exchange Service. Service Connection charges do apply when Customers request a change from a Business Assist Advantage Plan option back to Local Exchange Service.

7. Business Assist Advantage Plan customers are not eligible for promotional offerings associated with the Custom Calling Services and/or ExpressTouch features included in the plan, unless specifically provided for in a promotional offering.

8. Service Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. In addition, any optional services not affected by the toll restriction will convert to their applicable rates as specified by local terms of service and/or tariff. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 45

SPECIAL PACKAGED OFFERINGS

38.8 BUSINESS ASSIST ADVANTAGE PLANS (Cont’d)

B. Regulations (Cont’d)

9. Prices of the individual services included in the Business Assist Advantage Plan may be higher or lower than the packaged offering. Business Assist Advantage Plan is available for as long as the customer retains all of the required services. If a Customer discontinues any of the services that are required to be eligible for the Plan, the non- discounted rates for each remaining individual service that was part of the packaged offering will apply.

C. Term Discount Plan (TDP)

1. General

a. A Term Discount Plan (TDP) provides Business Assist Advantage Plan customers with discounted rates when the customer(s) subscribe to a one, two or three-year TDP.

b. Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If a Company initiated rate increase causes the services under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.

2. Termination Liability Charges

If a customer who subscribes to a Business Assist Advantage Plan discontinues service prior to the end of the commitment period, there will be no termination liability charges applicable for the regulated portion(s) of the Business Assist Advantage Plan.

3. Discounts

The following discount applies for each occurrence of the monthly recurring charges applicable for the service to which the customer is subscribed. Usage charges are not discounted. The discount applies for the initial and each additional bundle at the same location.

One Year Two Years Three Years 10% 15% 20%

Upon expiration of the customer’s TDP, the discount will expire and the customer will be charged at the prevailing monthly rates unless the customer renews or signs up for a new TDP.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 7th Revised Page 46

SPECIAL PACKAGED OFFERINGS

38.8 BUSINESS ASSIST ADVANTAGE PLANS (Cont’d)

D. Rates and Charges

1. Business Assist Advantage Plan

Flat Rate Individual Business Line or Key Trunk Rotary Hunt Service (optional) Choice of available Custom Calling and/or ExpressTouch Features

Monthly Rates Initial bundle, per location (1) $69.00 (I) 2nd through 10th bundle (per bundle), per location 59.00 (I)

2. Unlimited Business Assist Advantage Plan (2)

Flat Rate Individual Business Line or Key Trunk Rotary Hunt Service (optional) Choice of available Custom Calling and/or ExpressTouch Features

Monthly Rates Initial bundle, per location (1) $70.00 (I) 2nd through 10th bundle (per bundle), per location 55.00 (I)

(1) When customers also subscribe to the Company’s non-regulated Voicemail, a $2.50 discount is applied to the monthly rate.

(2) Customers must also subscribe to Embarq Communications, Inc. long distance Business Unlimited, a Business Assist Advantage Plan. Customers may subscribe to Metropolitan Calling Area (MCA) Service, where available as specified in Section 46, for a discounted rate of $5.00 per month. MCA NPA/NXX is required.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-17-2017 Section 38 2nd Revised Page 47

SPECIAL PACKAGED OFFERINGS

38.9 RESERVED

MO 17-14

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 11-17-2017 Section 38 2nd Revised Page 48

SPECIAL PACKAGED OFFERINGS

38.9 RESERVED (Cont’d)

MO 17-14

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 38 Original Page 49

SPECIAL PACKAGED OFFERINGS

38.10 CORE CONNECT

A. Description

1. CORE CONNECT is an optional enrollment plan that permits business customers who subscribe to qualifying products and services to receive Local Exchange Service and additional features and services for a flat monthly rate.

2. CORE CONNECT bundles are available under a one-year, two-year or three-year term plans and are available on a month-to-month basis as specified in E. following.

B. Regulations

1. CORE CONNECT customers must also subscribe to the Company’s non-regulated 1.5 Mbps or greater High-speed Internet at each CORE CONNECT location. In locations where 1.5 Mbps is not available, customers may alternatively subscribe to the Company’s non-regulated 512 or 768 Kbps HSI. These qualifying services must be billed on the same invoice as CORE CONNECT, but may be provisioned on access lines or trunks other than CORE CONNECT.

2. Customers may subscribe to a maximum of ten (10) CORE CONNECT business lines at each customer location.

3. There is no minimum service period for CORE CONNECT. Customers who discontinue services within thirty days after establishment of service will be charged only for the number of days CORE CONNECT was in service. Early termination liability charges for customers who subscribe to CORE CONNECT under a Term Discount Plan are as specified in C. following.

4. CORE CONNECT lines cannot terminate into a PBX or other line trunking device except as otherwise indicated herein.

5. Components of CORE CONNECT will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services.

6. All terms and conditions specified elsewhere for the respective services/features requested as part of this plan shall apply.

7. Services selected as part of this plan can only be provided where technically available and compatible with other services the customer may choose to order.

8. CORE CONNECT cannot be combined with any other discounts unless otherwise specified.

9. This plan is not available to customers who are or become toll restricted. Service Connection Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this plan until such time as all associated unpaid balances are satisfactorily paid in full.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 38 1st Revised Page 50

SPECIAL PACKAGED OFFERINGS

38.10 CORE CONNECT

C. Term Discount Plan

1. A Term Discount Plan (TDP) provides customers with discounts when the customer subscribes to CORE CONNECT under a one, two or three-year term agreement.

2. Any CORE CONNECT line(s) added subsequent to establishment of a TDP must be added under a separate TDP commitment period.

3. The rates and discounts in effect when customers subscribe to CORE CONNECT under a TDP will apply until expiration of that TDP. CORE CONNECT lines that are subsequently added under a separate TDP will receive the local terms of service rates in effect when those lines are added.

4. Upon expiration of a TDP, the TDP discounts specified in E. following will expire, and the customer will be charged at the then prevailing month-to-month rate. If the customer renews the TDP or signs up for a new TDP, the local terms of service rates then in effect will apply for the new or renewed TDP.

5. If the Company terminates service for cause or if the customer discontinues the service in whole or in part without cause prior to the expiration date, no termination liability charges will apply for the regulated portion(s) of CORE CONNECT. However, if customers remove any of the qualifying services prior to the TDP expiration date, the remaining components of CORE CONNECT will be converted to ala carte rates and the TDP discount will not apply.

D. Application of Rates

1. The monthly rates include the Local Exchange Service, EAS, and features only. These rates do not include the monthly charges for HSI or for the qualifying long distance plan, if applicable.

2. Service Connection Charges, as described in Section 29 apply for new and additional CORE CONNECT lines, and moves of existing lines. Service Connection Charges may be waived for customers who move services from another telecommunications service provider to CORE CONNECT under a one, two or three-year TDP.

3. Service Connection Charges do not apply when CORE CONNECT replaces existing Local Exchange Service. Service Connection charges do apply when Customers request a change from CORE CONNECT back to Local Exchange Service.

4. Customers may subscribe to Metropolitan Calling Area (MCA), where available as specified in Section 46 of this Local Terms of Service, for a discounted rate of $5.00 per month. The designated MCA NPA/NXX is required.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 38 2nd Revised Page 51

SPECIAL PACKAGED OFFERINGS

38.10 CORE CONNECT

E. Rates and Charges

1. Core Connect 1 (1) Business Individual Line Service or Key Trunk Service Rotary Hunt Service (optional) Choice of the following features and services: Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy Call Forward No Answer Enhanced Call Waiting Call Waiting ID Three-Way Calling Three-Way Calling with Transfer Return Call SignalRing Repeat Dial Message Waiting Voicemail (2)

Per Location, Per Month Initial Bundle 2nd through 10th bundle Exchanges Month-to- One Year Two Year Three Year All Terms Month Term Term Term Buckner, Ferrelview, Holts Summit, (C) Jefferson City, Kearney, Lake Lotawana, Lebanon, Lone Jack, Oak Grove, $62.00 $32.00 $27.00 $24.50 $22.00 Odessa, Platte City, Pleasant Hill, Rolla, Russellville, Warrensburg, Weston Appleton City, Butler, California, Centertown, Clinton, Harrisonville, Henrietta, Holden, Lexington, Maryville, 72.00 42.00 37.00 34.50 32.00 Newburg, Norborne, Salem, Waynesville, Wellington

All Other Exchanges 82.00 52.00 47.00 44.50 42.00

(1) Customers must also subscribe to the Embarq Communications, Inc. Business Assist Advantage - Business Unlimited (Option 2) long distance plan for each Core Connect 1 line or trunk subscribed. (2) Deregulated service.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective:03-26-2021 Section 38 2nd Revised Page 52

SPECIAL PACKAGED OFFERINGS

38.10 CORE CONNECT

E. Rates and Charges (Cont’d)

2. Core Connect 1 LITE Business Individual Line Service or Key Trunk Service Rotary Hunt Service (optional) Choice of the following features and services: Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy Call Forward No Answer Enhanced Call Waiting Call Waiting ID Three-Way Calling Three-Way Calling with Transfer Return Call SignalRing Message Waiting Voicemail (1)

Per Location, Per Month Initial Bundle 2nd through 10th bundle Exchanges Month-to- One Year Two Year Three Year All Terms Month (2) Term Term Term Buckner, Ferrelview, Holts Summit, (C) Jefferson City, Kearney, Lake Lotawana, Lebanon, Lone Jack, Oak Grove, $62.00 $32.00 $27.00 $24.50 $22.00 Odessa, Platte City, Pleasant Hill, Rolla, Russellville, Warrensburg, Weston Appleton City, Butler, California, Centertown, Clinton, Harrisonville, Henrietta, Holden, Lexington, Maryville, 72.00 42.00 37.00 34.50 32.00 Newburg, Norborne, Salem, Waynesville, Wellington

All Other Exchanges 82.00 52.00 47.00 44.50 42.00

(1) Deregulated service. (2) Core Connect 1 LITE customers must initially subscribe to a one-year, two-year or three-year term plan. Month-to-month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 38 1st Revised Page 53

SPECIAL PACKAGED OFFERINGS

38.10 CORE CONNECT

E. Rates and Charges (Cont’d)

3. Core Connect 2 (1) Business Individual Line Service or Key Trunk Service Rotary Hunt Service (optional) Choice of the following features and services: Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy Call Forward No Answer Enhanced Call Waiting Call Waiting ID Three-Way Calling Three-Way Calling with Transfer Return Call SignalRing Repeat Dial Selective Call Rejection Message Waiting Voicemail (2)

Per Location, Per Month Initial Bundle 2nd through 10th bundle Exchange Month-to- One Year Two Year Three Year All Terms Month Term Term Term

All Exchanges $57.00 $37.00 $32.00 $29.50 $27.00 (I)

(1) Customers must also subscribe to the Embarq Communications, Inc. Business Assist Advantage - Business Unlimited (Option 3) long distance plan for each Core Connect 2 line or trunk subscribed. (2) Deregulated service.

MO 19-05 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 38 1st Revised Page 54

SPECIAL PACKAGED OFFERINGS

38.10 CORE CONNECT (Cont’d)

E. Rates and Charges (Cont’d)

4. Core Connect 2 LITE Business Individual Line Service or Key Trunk Service Rotary Hunt Service (optional) Choice of the following features and services: Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy Call Forward No Answer Enhanced Call Waiting Call Waiting ID Three-Way Calling Three-Way Calling with Transfer Return Call SignalRing Message Waiting Selective Call Rejection Voicemail (1)

Per Location, Per Month Initial Bundle 2nd through 10th bundle Exchanges Month-to- One Year Two Year Three Year All Terms Month (2) Term Term Term All Exchanges $62.00 $37.00 $32.00 $29.50 $27.00 (I)

(1) Deregulated service. (2) Core Connect 2 LITE customers must initially subscribe to a one-year, two-year or three-year term plan. Month-to-month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option.

MO 19-05 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-14-2019 Section 38 5th Revised Page 55

SPECIAL PACKAGED OFFERINGS

38.11 CENTURYLINK BUSINESS BUNDLES (T)

A. Regulations and Descriptions (T)

CENTURYLINK LOCAL TERMS OF SERVICE: CENTURYLINK BUSINESS BUNDLE contains the terms and conditions for CENTURYLINK BUSINESS BUNDLE Options 1 and (C) 2 and CenturyLink Business Bundle Preferred. (C)

B. Rates and Charges

1. CenturyLink Business Bundle Options 1 and 2 (C)

Monthly rates for the CenturyLink Business Bundle Unlimited Plan A long distance (M)(T) plan provided by CenturyLink Communications, LLC and for deregulated High-Speed Internet provided by the Company are not included in the following rates; however, (T) the monthly rates for all these services will appear as a single line item on the (M) customer’s bill.

CenturyLink Business Monthly Rate Activation (T) Bundle 2nd through Initial Bundle Fee Per Line, Per Location 10th Bundle Month-to-Month (Option1) $45.00 $19.99 $50.00 (C) Two-Year Term (Option 2) 45.00 19.99 N/A (C)

Customers may subscribe to Metropolitan Calling Area (MCA) where available as specified Section 46 of this Local Terms of Service for a discounted rate of $5.00 per month. The designated MCA NPA/NXX is required.

2. CenturyLink Business Bundle Preferred (N)

Monthly rates for the CenturyLink Business Bundle Unlimited Plan B long distance plan provided by CenturyLink Communications, LLC and for deregulated High-Speed Internet provided by the Company are not included in the following rates; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.

Monthly Rate CenturyLink Business Activation Initial 2nd through Bundle Preferred Fee Bundle 10th Bundle Month-to-Month $50.00 $19.99 $50.00 2-Year Term 50.00 19.99 0.00 (N)

(M)

(M) Material moved within this page. (M1) (M1) Material moved to Page 56.

MO 19-04

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-14-2019 Section 38 Original Page 56

SPECIAL PACKAGED OFFERINGS

38.12 UNLIMITED NATIONWIDE CALLING OR ESSENTIAL HOME PHONE WITH 30 MINUTES (M) (T) LONG DISTANCE [1]

A. Description

Terms and conditions for Unlimited Nationwide Calling and Essential Home Phone with 30 Minutes Long Distance (a.k.a. Essential Home Phone w/ 30 Minutes LD) are located at: http://www.centurylink.com/tariffs/LTOS_Residence_Unlimited_Nationwide_Calling_Package.pdf

B. Rates and Charges

Unlimited Nationwide Calling or Monthly Rate Essential Home Phone w/ 30 Minutes LD [1] Per package, per location $35.00 [2] (T)

[1] Effective February 18, 2019, Essential Home Phone With 30 Minutes Long Distance is (T) grandfathered. Availability to current customers is limited to lines and features in service at existing locations.

[2] Rate includes local services, features, fees and surcharges described in Section 3 (Application of (T) Charges) of the CenturyLink Local Terms of Service for Unlimited Nationwide Calling or Essential Home Phone with 30 Minutes Long Distance. Monthly rates for the Unlimited Nationwide Calling Essential Home Phone w/ 30 Minutes LD calling plan provided by CenturyLink Communications, LLC and for optional deregulated High Speed Internet provided by the Company are not included in this rate; however, the monthly rates for all these services will appear as a single line item on the (M) customer’s bill.

(M) – Material moved from Page 55.

MO 19-04

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-16-2021 Section 38 Original Page 57

SPECIAL PACKAGED OFFERINGS

38.13 Simply Unlimited Business (N)

A. Description

CENTURYLINK LOCAL TERMS OF SERVICE: SIMPLY UNLIMITED BUSINESS contains the terms and conditions for Simply Unlimited Business.

B. Rates and Charges

Monthly Rate

Each Additional Activation Option Initial Bundle, Bundle, Per Fee Per Location Location Simply Unlimited Business with Long $50.00 $50.00 $50.00 Distance Simply Unlimited Business with Long 40.00 35.00 -- Distance and High- Speed Internet[1]

[1] This monthly rate and the applicable rate for HSI will appear on invoice as a single line item.

(N)

MO2021-10

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-06-2016 Section 39 1st Revised Page 1

OPERATOR SERVICES

39.1 RESERVED FOR FUTURE USE

MO 16-01 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2021 Section 39 4th Revised Page 2

OPERATOR SERVICES

39.2 DIRECTORY ASSISTANCE (D.A.) SERVICE

A. General

1. The Telephone Company furnishes Directory Assistance Service whereby customers may request assistance in determining directory information in the same local calling area or in the same Home Numbering Plan Area (HNPA).

B. Regulations

1. There are no call allowances for Directory Assistance Service.

2. A maximum of two telephone numbers may be requested per call to a directory assistance attendant.

3. Third number, special billing number or Telephone company calling card directory assistance calls are always billed, except to those customers exempted by the Telephone Company's tariff and/or local terms of service.

4. No credit will be given for requested telephone numbers that are non-published or otherwise not found in the telephone directory.

5. Charges for Directory Assistance Service are not applicable to calls placed from Payphone Line Service telephone service or from customers whose physical, visual, mental or reading handicaps prevent them from using the telephone directory. The method of exempting those handicapped customers shall be via completion of an exemption form supplied by the Telephone Company and the Telephone Company's acceptance of that form.

6. Charges for Directory Assistance service are not applicable to calls placed from a hospital which has as its principal undertaking the inpatient medical or surgical care of the sick or disabled persons.

C. Rates

1. For customer direct dialed calls to a directory assistance attendant, a charge of $6.99 is (I) applicable for each call.

2. For all customer requests for Directory Assistance which are placed to a directory assistance attendant via an operator, an additional charge of $1.85 is applicable for each call.

3. Directory Assistance service charges billed to a third number; a special billing number; or a Telephone Company calling card, will be billed an additional $1.85 for each call.

MO2020-01

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2021 Section 39 5th Revised Page 3

OPERATOR SERVICES

39.3 NATIONAL DIRECTORY ASSISTANCE SERVICE

A. General

1. National Directory Assistance Service is provided to customers of the Telephone Company for the purpose of requesting telephone numbers of individuals or businesses who are located outside the customer's local Directory Assistance service area, as defined in Section 39.2.A. of this Local Terms of Service.

2. National Directory Assistance Service is available only in exchanges for which the Telephone Company provides local operator services.

B. Regulations

1. There are no call allowances or exemptions for National Directory Assistance Service.

2. A maximum of two requested telephone numbers is allowed per call.

3. The rate in 39.2.C.2. following applies to each call to National Directory Assistance, even if one of the numbers requested is in the local Directory Assistance service area.

4. In locations where the customer has the capability to direct dial National Directory Assistance but places the call to the National Directory Assistance Service attendant via an operator, the operator handled service charges listed in Section 39.5.B. apply in addition to the rate in 39.2.C.2. following.

5. This service may be alternately billed, i.e., billed to a third number; a special billing number; or a Telephone Company calling card.

C. Charges

1. Charges apply to each call placed to National Directory Assistance Service.

2. Charge per call $6.99 (I) plus operator handled service charges, if applicable

MO2021-01

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 39 Original Page 4

OPERATOR SERVICES

39.4 DIRECTORY ASSISTANCE CALL COMPLETION

A. General

1. Local Directory Assistance Call Completion (DACC) service provides customers who dial Directory Assistance the option of having the requested telephone number automatically dialed and the call completed by the automated Directory Assistance System.

When the customer receives the requested directory number from the automated Directory Assistance System, the customer hears the DACC announcement prompt offering to automatically dial the requested telephone number. DACC is activated by the customer when the customer depresses a specific digit on a touch-tone telephone during the DACC announcement prompt.

2. DACC will be furnished only where facilities permit and where the service used by the customer can support all billing requirements for the service.

3. Only the second provided Directory Assistance telephone number may be dialed and completed by DACC if two Directory Assistance requests are made during the same call.

B. Rates And Charges

1. Alternate billing arrangements such as collect, third number, or calling card calls are not available for DACC.

2. DACC charges are not applicable to handicapped customers who are exempt from Directory Assistance charges.

3. The DACC service charge applies for all completed calls in addition to the appropriate Directory Assistance charge and other applicable charges. If a call is not completed (i.e. busy or no answer), the DACC service charge does not apply.

Rate a. Directory Assistance Call Completion Charge, per call sent non-coin $.00 b. Directory Assistance Call Completion Charge, per call sent paid payphone telephone $.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 02-01-2016 Section 39 1st Revised Page 5

OPERATOR SERVICES

39.5 LOCAL OPERATOR ASSISTANCE

A. General

1. Local Telecommunications Service is that of furnishing telephone communications within local service areas.

2. Local operator assistance is furnished to customers upon request in order to complete local calls.

3. Three classes of Local Service are offered: Dial Station-to-Station Service; i.e., Local Measured (residence only) and Flat Rate, Operator Station-to-Station Service, and Person-to-Person Service. These definitions are found in the Long Distance Message Telecommunications Service section and these definitions apply to local calls as well.

4. Dial Station-to-Station class of service applies to operator Station-to-Station calls placed sent paid from residence service lines or trunks which are certified by a qualified authority as services of persons who are disabled and unable to dial telephone numbers. All Station-to-Station calling card calls charged to the certified line are subject to the charges in B.1. following.

5. Certification is provided upon the customer's written application to the Telephone Company for each residence line to be included. Certification becomes effective with the bill following approval of the application. Requests to change to or from certification are not subject to charge. Customers may verbally identify themselves as being unable to dial a call because of their disability. Only the Dial Station-to-Station charges will apply to these sent-paid calls.

6. Customers who identify themselves as being disabled and unable to dial the call will not be required to pay the operator-assisted charge for sent-paid Station-to-Station calls from Payphone Line Service telephones.

7. When an operator is used to complete a local call, the charges appearing in B.1., 2. and 3., following apply.

MO 15-24

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 39 Original Page 6

OPERATOR SERVICES

39.5 LOCAL OPERATOR ASSISTANCE (Cont’d)

B. Charges Charge

1. For Operator Station-to-Station calls where automatic recording equipment for operator assisted calls is available and the person originating the call dials zero, the telephone number desired, and the call is billed to the calling card or special billing number, a charge will be assessed per call. This also applies when no automatic recording equipment for operator assisted calls is available in order to complete a calling card or special billing number call. $0.35

2. For all other Operator Station-to-Station calls, a charge will be assessed per call. $1.50

3. For Person-to-Person calls, a charge will be assessed per call. $3.30

4. The charges for local operator assistance are in addition to the rate for each local message originating from a Payphone Line Service Telephone.

5. Operator assistance charges on local calls will be in addition to any local usage charges and any local service charges.

6. Local operator assistance charges will not apply to calls placed to the Telephone Company Business Office, Telephone Company Repair Service, or emergency agencies, such as police, fire, rescue or ambulance.

7. This charge will not be subject to any discounts.

8. A customer will not be billed for incomplete calls.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 40 Original Page 1

CUSTOM CALLING SERVICES

40.1 GENERAL REGULATIONS

Custom Calling Services are optional telephone service arrangements which provide one or more of the following features:

A. Enhanced Call Waiting

Alerts a customer who is using his telephone, by means of an audible tone, that another call is trying to reach him. Where facilities permit, this feature includes Call Waiting Control which allows customers to turn off the call waiting tone before or during a call (but before the call waiting tone has been heard), so that his call will not be interrupted by the call waiting tone. The call waiting tone capability will automatically be restored when the call is terminated.

B. Three-Way Calling

Enables a customer to add a third party to an existing call without operator assistance, thereby establishing three-way conversation. To activate the service, the customer must place the first party on hold (hookflash), dial the second party's number, and once connected, hookflash to re-join the initial party. The transmission may vary depending on the distance and routing necessary; therefore, transmission may not meet normal standards.

Three-Way Calling is available at a flat monthly rate or on a usage sensitive basis. To use the service on a usage sensitive basis, the customer must press an activation code prior to dialing the second party's number. The customer will incur an activation charge for each completed call. The provisioning of this service on a usage sensitive basis is subject to technical limitations and is provided where facilities are available. Customers may request removal of this feature at no additional charge.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 40 Original Page 2

CUSTOM CALLING SERVICES

40.1 GENERAL REGULATIONS (Cont’d)

C. Call Forward Features permit the forwarding of incoming calls under a variety of conditions to another telephone number either by dialing an activation code or via pre-programming by the Company. Calls may be forwarded to any number subject to the availability of the necessary facilities in the central office from which the calls are to be transferred. The customer subscribing to this service is responsible for applicable usage charges. Only one call forwarding arrangement, consisting of a single calling path, will be provided per exchange service line for which the customer subscribes to this feature, unless the customer is also subscribed to the Call Forward Additional Paths feature, in which instance one call path per Call Forward Additional Path feature subscribed to will be provided. When the Customer’s designated forward-to number is not in the Customer’s local or expanded local calling area, the use of multiple paths for the completion of simultaneous toll calls may be subject to restrictions or prohibitions imposed by the Customer’s Presubscribed Interexchange Carrier.

Call Forward Features shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part, of usage charges that would regularly be applicable between the station originating the call and the station to which the call is ultimately transferred. If the Company determines that Call Forward Features are being used in manner not consistent with the intent of the service or in any other way violates the restrictions of the service, the Subscriber will be determined ineligible for the service and the service will be removed from the Customer’s account.

1. Call Forwarding

This feature permits the manual forwarding of incoming calls to another telephone number. When activated, all calls will forward; calls cannot be answered from a line with Call Forwarding activated. Call Forwarding overrides Call Forward No Answer and Call Forward Busy, but those features resume functionality when Call Forwarding is deactivated.

Call Forwarding (FCF1FLC) – Provides a customer the capability to control activation/ deactivation and the forward-to-number of the service by using dialing tones.

2. Call Forward No Answer

This feature permits the automatic forwarding of an incoming call to another telephone number when the called telephone remains unanswered for a predetermined number of rings, usually four or five.

a. Call Forward No Answer – Fixed (FCD1FLC) – This feature is activated and the customer selected forward-to number is preprogrammed by the Company at the time service is established and can only be changed via service order.

b. Call Forward No Answer – Customer Programmable (FCD1FLC PRG) – Provides a customer the capability to control activation/deactivation and the forward–to number of the service by using dial tones.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 40 Original Page 3

CUSTOM CALLING SERVICES

40.1 GENERAL REGULATIONS (Cont’d)

C. Call Forward Features permit the forwarding of incoming calls … (Cont’d)

3. Call Forward Busy

This feature permits the automatic forwarding of an incoming call to another telephone number when the called telephone is already in use. Call Forwarding Busy shall not be used by business customers to extend calls on a planned and continuing basis to intentionally avoid the payment of Rotary Hunt Service. Residence customers may utilize Call Forward Busy in lieu of Rotary Hunt Service for up to five lines at the same or different residential locations.

a. Call Forward Busy – Fixed (FCB1FLC) – This feature is activated and the customer selected forward-to number is programmed by the Company at the time service is established and can only be changed via service order.

4. Call Forward Additional Paths (FCF1FLC PTH)

Business customers who subscribe to Call Forward No Answer-Fixed or Call Forward Busy-Fixed may also subscribe to the Call Forward Additional Paths feature. This feature is not available with Call Forward Features that allow customers to remotely change the forward-to telephone number. Call Forward Additional Paths allows a business Call Forwarding subscriber the ability to specify the number of simultaneous calls that will be forwarded to the forward-to telephone number. Regulations for Call Forward features are also applicable for each Call Forward Additional Path.

a. The forward-to telephone number must be a domestic telephone number.

b. The Call Forward Additional Paths customer must subscribe to sufficient paths to adequately handle incoming calls without impairing any service offered by the Company.

c. The number of paths may not exceed the terminating capability of the forward-to telephone number. In no case, shall the number of additional paths exceed 99.

d. Customers with a single (non-rotary) exchange line/trunk or a rotary (hunting) arrangement of 10 or less lines/trunks may purchase up to 10 additional paths.

e. For customers with a rotary hunting arrangement of more than 10 lines/trunks, the number of additional paths cannot exceed the number of lines/trunks in the forwarding arrangement.

f. The applicable Service Connection Charges will be charged when the number of paths is changed or when the forward-to telephone number is changed.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 40 Original Page 4

CUSTOM CALLING SERVICES

40.1 GENERAL REGULATIONS (Cont’d)

D. Speed Dial (1)

Enables a customer to place calls to other telephone numbers by dialing a one- or two-digit code rather than the complete telephone number. The 8-code capacity (Speed Dial 8) or the 30-code capacity (Speed Dial 30) may be provided. The combination of code capacities is not available on multi-line hunting lines.

E. Directory Number Transfer (2)

Permits a customer to transfer all calls to a fixed single telephone number within the exchange or on the Long Distance Telecommunications Network where facilities permit, (Analog office only).

F. Hot Line/Warm Line (2)

Automatically routes the customer's telephone to a predetermined trunk or telephone number when the handset is removed. The Hot Line is switched immediately and the Warm Line is switched after a brief timing period and prior to dialing.

G. Intercom Service (2)

Allows customers with an individual residence or business line to use their line to provide an intercom system between their telephones. This is accomplished by the customer dialing his own number, receiving a recording and hanging up. All telephones at that number will then ring and when one of the other telephones goes off-hook, the ringing will stop and the initiator of the call can go off-hook and engage in conversation.

H. Call Screening and Transfer-AS

Allows the Customer to have forwarded calls screened and transferred back by an answering service which has Centrex service, when the Centrex is served out of the same serving office as the customer and the answering service has the terminal equipment necessary to read the identification information. The Customer purchasing the Call Screening and Transfer-AS feature is responsible for payment of all charges for each call between his call-forwarding- equipped telephone and the telephone to which the call is forwarded.

(1) Speed Dial 30 is limited to existing customers at existing locations as of June 20, 2008. (2) Limited to existing customers at existing locations as of June 20, 2008.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-27-2021 Section 40 1st Revised Page 5

CUSTOM CALLING SERVICES

40.1 GENERAL REGULATIONS (Cont’d)

I. Call Forward Universal-AS

Allows the customer to have calls forwarded to and uniquely identified by an answering service which has Centrex service, when the Centrex is served out of the same serving office as the customer and the answering service has the terminal equipment necessary to read the identification information. The Customer purchasing the Answering Service Call Forward Universal feature is responsible for payment of all charges for each call between his call- forwarding-equipped telephone and the telephone to which the call is forwarded.

J. SignalRing (a.k.a. Custom Ring) (T)

Provides for a second directory number to be added to an existing telephone line. The second number will have a distinctive coded ring. Directory listing charges as specified in Section 9 of this Local Terms of Service apply for the second number.

K. Call Forward of Call Waiting

Allows Call Waiting calls to be forwarded automatically if they are not answered within a certain time frame. When the subscriber chooses not to connect to the incoming call the Call Forward of Call Waiting features will assume control of the call and route the call to a predetermined number. Call Forward of Call Waiting is only available to customers who purchase Call Waiting and Call Forward-No Answer.

L. Outbound Call Block Feature

1. This feature blocks all outbound dialing with the exception of abbreviated dialing for 911 (Emergency Reporting Services) and 711 (Service for Telecommunications Relay Services). In addition, all pay-per-use features are blocked.

2. All other Custom Calling Services and ExpressTouch Service features are prohibited with the use of this feature and lines equipped with this feature will not have a directory listing.

3. This feature is subject to the availability of facilities and is only available to individual line residence and business customers.

MO 2021-12

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 40 1st Revised Page 6

CUSTOM CALLING SERVICES

40.1 GENERAL REGULATIONS (Cont’d)

M. Three-Way Calling with Transfer

1. Allows a user to hold an in-progress call and complete a second call while maintaining privacy from the first call, or to add on the previously held call for a three-way conference. Incoming calls may be transferred to another access arrangement on an inter- or intra-switch basis, except as specified in this section.

The subscriber can transfer the caller to the secondary destination in one of three ways:

a. Blind Transfer - By placing the original caller on hold, dialing the secondary destination, and upon hearing the ring, hang up, resulting in the original caller being connected to the secondary destination.

b. Announced Transfer - By placing the original caller on hold, dialing the Secondary destination, and upon the party at the secondary destination answering the phone, the subscriber announces the transfer of the call (on hold at the time) and hangs up (on hook), resulting in the original caller being connected to the secondary destination.

c. Three-Way Conferencing with Option to Transfer - By placing the original caller on hold, dialing the secondary destination, and upon the party at the secondary destination answering the phone, taking the original caller off-hold; resulting in a three way connection. The subscriber can then hang up; resulting in the original caller continuing to be connected to the caller at the secondary destination.

2. The subscriber of Three-Way Calling with Transfer can receive or originate the initial call. Three-Way Call with Transfer allows the subscriber to originate both legs of a three way connection and subsequently disconnect, enabling the other parties to remain connected.

3. Where the subscriber originates both legs of a three-way call, those legs will remain bridged together when the subscriber goes on hook when at least one of the legs is a call for which both the originating and terminating points are served by the same switch. Where the subscriber originates two inter-switch legs of a three-way call, both legs remain bridged when the subscriber goes on hook where the serving switch is not a 5ESS switch. For such calls in a 5ESS switch, both inter-switch legs are disconnected when the subscriber goes on hook.

4. This feature shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part of message charges, toll or otherwise, that would regularly be applicable between the stations bridged together by the subscriber.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 40 Original Page 7

CUSTOM CALLING SERVICES

40.1 GENERAL REGULATIONS (Cont’d)

M. Three-Way Calling with Transfer (Cont’d)

5. The Three-Way Calling with Transfer subscriber is responsible for all applicable local and toll usage charges for calls originated by the subscriber, including connections which continue after the subscriber exits the call. The use of this feature by the subscriber to complete simultaneous outgoing calls may be subject to restrictions or prohibitions imposed by the Customer’s Presubscribed Interexchange Carrier, if the calls are not in the Customer’s local or expanded local calling area.

Custom Calling Services with the exception of Intercom Service will be provided in connection with individual and multi-line residence and business lines. Intercom Service will only be offered on individual lines. Party line or trunk facilities customers, Payphone Line Services, ISDN-BRI and ISDN-PRI are excluded from Custom Calling Services.

The service will be furnished only at locations where adequate and suitable facilities are available.

Other facilities, miscellaneous and supplemental equipment requested by customers and not detrimental to this service or other services of the Telephone Company will be furnished in accordance with regulations and at rates specified in the applicable sections of this Local Terms of Service.

Custom Calling Service are available in central offices equipped to provide the service.

To ensure customer satisfaction with usage sensitive features, the Company will provide the following credit(s) upon the customer's requests: (1) a one time credit for all usage sensitive charges in a single billing period; (2) a second credit for the difference between the individual service's flat monthly rate and the actual usage sensitive charges for that single billing period. In both instances the Company will recommend the flat monthly rate in lieu of the usage sensitive options.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 40 2nd Revised Page 8

CUSTOM CALLING SERVICES

40.2 RATES

A. The following monthly rates and charges apply in addition to the established rates and charges for the services with which these features are associated. Monthly rates apply to all service with the exception of usage sensitive Three-Way Calling, which is billed per activation.

Feature Residence Business

Enhanced Call Waiting(1) $8.00 $8.00 (I)

Call Forwarding – Monthly Rate 5.50 6.60

Call Forwarding – Per Activation 1.50 1.50

Three-Way Calling 5.00 5.00

(1) Customer ordering Enhanced Call Waiting and Call Forward-No Answer will be provided Call Forward of Call Waiting at no additional charge, where technically feasible.

Service Connection Charges are not required to place Custom Calling Services on a customer’s line.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 40 1st Revised Page 9

CUSTOM CALLING SERVICES

40.2 RATES (Cont’d)

B. The following monthly rates and charges apply in addition to the established rates and charges for the services with which these features are associated. Monthly rates apply to all service with the exception of usage sensitive Three-Way Calling, which is billed per activation

Feature Residence Business

Three-Way Calling- $1.50 $1.50 (I) Per Activation

Speed Dial 8 5.00 5.00

Speed Dial 30 (1) 6.00 6.00

Directory Number Transfer (1) 5.50 5.50

Hot Line/Warm Line (1) 5.00 5.25

Intercom Service (1) 5.00 5.00

(1) Limited to existing customers at existing locations as of June 20, 2008.

Service Connection Charges are not required to place Custom Calling Services on a customer’s line.

MO 19-05 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-27-2021 Section 40 3rd Revised Page 10

CUSTOM CALLING SERVICES

40.2 RATES (Cont’d)

C. Service Connection Charges are not required to place Custom Calling Services on a customer’s line.

Feature Residence Business

(1) Call Screening and Transfer-AS $9.00(I) $9.00

Call Forwarding Universal-AS 9.00(I) 9.00

SignalRing (a.k.a. Custom Ring) 7.00 7.00 (T)

Call Forward Busy - Fixed 3.00 3.00

(1) Customer ordering Call Screening and Transfer-AS must have Call Forward Universal-AS; therefore, the price set for Call Screening and Transfer-AS includes both features.

MO2021-12

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 40 Original Page 11

CUSTOM CALLING SERVICES

40.2 RATES (Cont’d)

C. Service Connection Charges are not required to place Custom Calling Services on a customer’s line. (Cont’d)

Feature Residence Business

Call Forward No Answer - Fixed (1) $3.00 $3.00

Call Forward No Answer - Customer 3.00 3.00 Programmable (1)

Call Forward Additional Paths N/A 3.50 (Per Path)

Call Forward of (See Note 1) (See Note 1) Call Waiting

Outbound Call Block Feature 5.00 5.00

Three-Way Calling with N/A 6.05 Transfer

(1) Customer ordering Call Waiting and Call Forward No Answer will be provided Call Forward of Call Waiting at no additional charge, where technically feasible.

Service Connection Charges are not required to place Custom Calling Services on a customer’s line.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 41 Original Page 1

EXPRESSTOUCH

41.1 GENERAL DESCRIPTION

ExpressTouch is the Company's registered trade mark for a set of advanced call management features. These features are also commonly known as Custom Local Area Signaling Services (CLASS) and will only be offered on one-party service and will not be activated on certain FX lines, Payphone Line Services, ISDN-BRI and ISDN-PRI. ExpressTouch features may be offered in conjunction with Centrex services and consist of one or more of the following features:

A. Return Call

Return Call permits the subscriber to place a call to the telephone number associated with the most recent incoming call whether or not the call was answered or the telephone number is known by the subscriber. If the called line is available, the call is immediately completed. If the called line is not available, a queuing process, which may last up to thirty minutes, takes place. When both lines are available, the calling subscriber is notified via a distinctive ring that the network is ready to place the call. When the subscriber picks up the telephone, the call is automatically placed.

Return Call is available on a flat monthly rate or on a usage sensitive basis. Under the usage sensitive option, whether the customer chooses to advance the call or abandon the call, the usage activation charge applies, unless the originating line information is not available. The provision of this service on a usage sensitive basis is subject to technical limitations and is provided where facilities are available. Customer may request removal of this feature at no additional charge.

Return Call cannot return a call to the telephone number of the last incoming call if the telephone number was originally blocked by the calling party.

B. Caller ID - Number Only (1)

Caller ID - Number Only allows the subscriber, with the use of a display phone or adjunct display device, to view the directory number of an incoming call before answering. During the time that the incoming call is placed, the calling number is forwarded from the central office to a compatible customer provided Customer Premises Equipment (CPE) Display Unit associated with the customer's local exchange service. The calling telephone number is then delivered to the display device during the first silent interval of ringing.

(1) Limited to existing customers at existing locations as of June 20, 2008.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 41 Original Page 2

EXPRESSTOUCH

41.1 GENERAL DESCRIPTION (Cont’d)

B. Caller ID - Number Only (1) (Cont'd)

The calling telephone number is not available from calls made from most cellular phones or units and currently from some interexchange carriers and other local exchange carrier calls. The calling number is also not available when incoming calls have been handled by an operator or charged to credit cards. Number delivery for calls originated from a PBX will display the main PBX number only. If the caller's number is not part of the ExpressTouch network or is blocked, the number will not be displayed.

Caller ID - Number Only customers who do not wish to receive calls with blocked numbers can activate Anonymous Call Rejection by pressing *77 (1177 on rotary phones). The code to deactivate is *87 (1187 on rotary phones). While the feature is activated, incoming calls with blocked numbers are routed to an announcement in the central office. Anonymous Call Rejection is automatically available, in the deactive state, to residence subscribers of Caller ID - Number Only and to business subscribers where technically feasible.

Subscription to Caller ID - Number Only on Centrex access lines is only available on the customer group level and not on a per line basis. Rates and charges, however, will apply on a per line basis.

Telephone numbers transmitted via Caller ID - Number Only may not be sold or given to another party without the caller's consent. Caller ID - Number Only information may only be used for: a) routing or completion of calls, b) billing of calls, c) account management purposes, d) services directly related to the call or transaction, e) verification of calling party identity and f) marketing products or services that are directly related to those previously acquired by the customer from the number delivery services subscriber. Caller ID - Number Only customers failing to comply with any of these conditions will have their service terminated.

(1) Limited to existing customers at existing locations as of June 20, 2008.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 41 Original Page 3

EXPRESSTOUCH

41.1 GENERAL DESCRIPTION (Cont’d)

C. Caller ID with Name

Caller ID with Name functions in the same manner as Caller ID - Number Only but also includes the delivery of a calling party’s name. The name and number are displayed on compatible customer provided auxiliary equipment.

The name displayed shall be the name associated with the calling telephone number as shown on the Company’s records. The Company, at its discretion, may abbreviate or limit that name for display purposes. The Company does not assure name accuracy, and it shall not be liable to any party for errors, omissions, or mistakes. The Company’s sole and only obligation shall be to correct errors in names when notified in writing of such errors.

The calling telephone name and number is not available from calls made from most cellular phones or units and currently from some interexchange carriers and other local exchange carrier calls. The calling name and number are also not available when incoming calls have been handled by an operator or charged to credit cards. Name and number delivery for calls originated from a PBX will display the main PBX name and number only. If the caller’s name and number are not part of the ExpressTouch network or is blocked, the name and number will not be displayed.

Caller ID with Name customers who do not wish to receive calls with blocked numbers can activate Anonymous Call Rejection by pressing *77 (1177 on rotary phones). The code to deactivate is *87 (1187 on rotary phones). While the feature is activated, incoming calls with blocked numbers are routed to an announcement in the central office. Anonymous Call Rejection is automatically available, in the deactive state, to residence subscribers of Caller ID with Name and to business subscribers where technically feasible.

Subscription to Caller ID with Name on Centrex access lines is only available on the customer group level and not on a per line basis. Rates and charges, however, will apply on a per line basis.

Telephone name and numbers transmitted via Caller ID With Name may not be sold or given to another party without the caller’s consent. Caller ID With Name information may only be used for: a) routing or completion of calls, b) billing of calls, c) account management purposes, d) services directly related to the call or transaction, e) verification of calling party identity and f) marketing products or services that are directly related to those previously acquired by the customer from the name and number delivery services subscriber. Caller ID With Name customers failing to comply with any of these conditions will have their service terminated.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 41 Original Page 4

EXPRESSTOUCH

41.1 GENERAL DESCRIPTION (Cont’d)

D. Caller ID Blocking

Caller ID blocking allows the subscriber to prevent the delivery of the subscriber's directory name and/or number on a per call basis (per call block) or per line basis (per line block).

Per call block will block the delivery of the subscriber's name and/or number for one call only and may be activated by dialing an activation code (*67 from a Touch-Tone telephone or 1167 from a rotary telephone) immediately prior to placing a call. The activation code will initiate per call blocking, which is available at no charge.

If the calling party activates blocking, the directory name and/or number will not be transmitted across the line. Instead, Caller ID customers will receive an anonymous indicator. This anonymous indicator notifies the Caller ID customer that the calling party has elected to block the delivery of the telephone name and/or number.

Per line block will automatically block delivery of the subscriber’s telephone name and/or number on all calls. Line blocking for the delivery of the calling name and/or number is available upon request, at no charge, to the following entities and their employees/volunteers, for lines over which the official business of the agency is conducted including those at the residences of employees/volunteers, where an executive officer of the agency registers with the Company a need for blocking: (a) private, nonprofit, tax-exempt, domestic violence intervention agencies and (b) federal, state and local law enforcement agencies. The calling name and/or number will not be transmitted from a line equipped with this capability.

The blocking of the directory name and/or number will not be provided on calls originating from Payphone Line Service.

Wherever per-line blocking is provided, per call unblocking is available at no charge to enable delivery of the calling party name and/or number. By dialing the activation code, *82 or 1182 from a rotary phone, the next attempted call will deliver the calling party name and/or number.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 41 Original Page 5

EXPRESSTOUCH

41.1 GENERAL DESCRIPTION (Cont’d)

E. Call Trace

Call Trace enables the customer to initiate an automatic trace of the last incoming call received, regardless of the time lapse since that call, providing there have been no intervening outgoing calls. To initiate the trace, the customer must dial an activation code, then dial a “1”. Upon activation by the customer, the network automatically sends a message to the Telephone Company indicating the calling number, the time the call was received, and the time the trace was activated. The customer using this feature would be required to contact the local telephone company business office for further action. The customer is not provided the traced number.

If the customer makes or receives another call before activating the trace, or if the Enhanced Call Waiting feature (described in other sections of this Local Terms of Service) is activated prior to activating the trace, Call Trace feature will not record the correct number.

Call Trace will trace only those calls which are originated from a location served by the ExpressTouch network. A separate charge applies to each successful activation of this feature.

In situations where the Call Trace functionality is activated by a subscriber, information pertaining to non-published numbers will be provided to the authorized law enforcement agency upon request of the agency.

F. Call Waiting ID

Enables the customer to view the calling party's name and telephone number associated with an incoming Call Waiting call, unless the name and telephone number of the calling party is suppressed, either via Per Call or Per Line Blocking. This gives customers the opportunity to identify incoming callers without interrupting their current call, which helps the customer decide whether or not to answer the new call.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 41 Original Page 6

EXPRESSTOUCH

41.1 GENERAL DESCRIPTION (Cont’d)

G. Repeat Dial

Repeat Dial allows the subscriber to automatically redial the last number dialed from the subscriber's telephone regardless of the completion status of the last number dialed. If the called line is available, the call will be placed immediately. If the redialed line is busy, the network will queue the request for thirty minutes and process the call when both the called and calling party lines are idle. When the call can be completed, a distinctive ring will be provided to the caller's line to alert the subscriber that the requested callback is ready. When the subscriber picks up the telephone, the call is automatically placed.

Repeat Dial is available on a flat monthly rate or on a usage sensitive basis. Under the usage sensitive option, the customer will be billed each time a call is completed through the use of this feature. The provision of this service on a usage sensitive basis is subject to technical limitations and is provided where facilities are available. Customers may request removal of this feature at no additional charge.

This feature cannot be activated for calls originating from a line that is forwarded.

H. Selective Call Forward

Selective Call Forward allows the customer to transfer selected calls to another telephone number. A screening list of numbers is created by the customer and placed in the network memory via an interactive dialing sequence. This list can only be created from ExpressTouch Service serving area telephone numbers. Only calls from those telephone numbers in the screening list may be forwarded to the designated telephone number.

For calls from a line within multi-line hunting the call is selectively forwarded only when the main telephone has been entered in the screening list.

Calls may be forwarded to a number within the subscriber's home exchange, EAS exchanges, or Expanded Local Calling Area or to a long distance message telecommunications point subject to the availability of the necessary facilities in the central office from which the calls are to be transferred. The customer subscribing to this service is responsible for applicable usage charges or toll charges. Due to transmission limitations, it is recommended that calls be transferred only within the customer's local calling area. This feature is available where facilities permit on an individual feature basis or any combination thereof.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-27-2021 Section 41 1st Revised Page 7

EXPRESSTOUCH

41.1 GENERAL DESCRIPTION (Cont’d)

I. Selective Call Rejection

Selective Call Rejection provides the customer the ability to prevent incoming calls from certain telephone numbers. Through an interactive dialing sequence, the customer creates a screening list of telephone numbers in the ExpressTouch network. When a call is placed to the customer's number from a number on the screening list, the calling party receives an announcement indicating that the call cannot be completed to the called party at this time.

For calls from a line within multi-line hunting the call is blocked only when the main telephone number has been entered in the screening list.

J. Selective Call Ring (a.k.a. Priority Call) (T)

Selective Call Ring provides a distinctive ringing pattern to the subscribing customer for specific telephone numbers. The customer creates a screening list of telephone numbers through an interactive dialing sequence. When a call is received from one of the predetermined telephone numbers, the customer is alerted with a distinctive ringing pattern. Calls from telephone numbers not included on the screening list will produce a normal ring.

If the called customer subscribes to Call Waiting (described in other sections of this Local Terms of Service) and the call arrives while the line is busy, the Call Waiting tone has the same distinctive patterns. For calls from a dial tone line with multi-line hunting, the distinctive signal is only produced when the main telephone number has been entered in the screening list.

K. Selective Call Acceptance – GRANDFATHERED [1] (C)

Selective Call Acceptance - an arrangement that allows a subscriber to selectively accept only calls arriving from a list of up to 31 previously identified directory numbers.

A call will only be accepted when it is received from a telephone number that matches one of up to 31 numbers on the Selective Call Acceptance list. Calls from telephone numbers that do not match one of the 31 numbers on the Selective Call Acceptance list will be routed to an announcement stating that the called party does not wish to receive the call. If the incoming call is from a telephone number in a multi-line hunt group, this feature will not work unless the number is the main telephone number in the group, or each terminal has a unique telephone number associated with it within the group.

The Selective Call Acceptance list is a list created by the Selective Call Acceptance subscriber, through an interactive dialing sequence, and can be altered at the subscriber's discretion.

This feature can be activated or deactivated at the subscriber's discretion.

[1] As of August 14, 2020, this service is limited to lines in service for existing customers. (N)

MO 2021-12

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 41 Original Page 8

EXPRESSTOUCH

41.2 GENERAL REGULATIONS

1. ExpressTouch features can be provided on a stand alone basis or may be enhanced by use with Custom Calling Service features as described in other sections of this Local Terms of Service.

2. ExpressTouch features are provided from specially equipped Telephone Company Central Offices and enable customers to access various features by dialing a specific code on either a rotary-dial or Touch-Tone calling basis.

3. The customer of record will be responsible for all rates and charges associated with ExpressTouch as described in Rates and Charges. The customer of record will be charged for all features activated on his/her service and charged the applicable monthly subscription rate for each line on which an ExpressTouch feature is provided.

4. ExpressTouch features are available to customers who have rotary or Touch-Tone service for calls within the ExpressTouch Calling Service area. Customers with rotary service can access ExpressTouch features by dialing “11” instead of "*".

5. An ExpressTouch customer may employ available ExpressTouch features only under the following conditions:

- When both the ExpressTouch customer and the other party involved in the call are served from the same central office, even if the other party does not subscribe to an ExpressTouch feature.

- When both the ExpressTouch customer and the other party involved in the call are served from different central offices which are linked by facilities that can handle the delivery of the calling number, even if the other party does not subscribe to ExpressTouch.

6. Call Trace will be billed the activation charge shown in the Rates and Charges section only when the attempt to trace and record the calling telephone number is successful. The results of a successful trace will only be provided to legal authorities with proper authorization. The Telephone Company will not be liable for damages if, for any reason, an attempt is not successful.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 41 1st Revised Page 9

EXPRESSTOUCH

41.2 GENERAL REGULATIONS (Cont’d)

7. The liability of the Telephone Company is as specified in the General Terms and Conditions section of this Local Terms of Service. In addition to the provisions of the Local Terms of Service, the calling party and customer relieves the Company against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the transmission to a Caller ID customer of a telephone number which the calling party has requested to be omitted from the telephone directory or has requested not to be disclosed to any person.

8. ExpressTouch features will only be offered with one-party service, compatible PBX equipment and Centrex service. ExpressTouch features cannot be activated for certain FX lines, Payphone Line Services, ISDN-BRI and ISDN-PRI.

Caller ID is the only feature currently available on PBX equipment.

Selective Call Forward, Selective Call Rejection and Selective Call Ring are not available on Centrex lines or Centrex Service II access lines.

9. ExpressTouch features will only be offered in exchanges which meet the necessary technical specifications. In addition, the Company reserves the right to offer ExpressTouch only where technologically feasible.

10. To ensure customer satisfaction with usage sensitive features, the Company will provide the following credit(s) upon the customer’s requests: (1) a one time credit for all usage sensitive charges in a single billing period; (2) a second credit for the difference between the individual service’s flat monthly rate and the actual usage sensitive charges for that single billing period. In both instances the Company will recommend the flat monthly rate in lieu of the usage sensitive options.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 41 2nd Revised Page 10

EXPRESSTOUCH

41.3 RATES AND CHARGES

A. The following ExpressTouch features are available at the following monthly rates. Monthly rates apply to all services with the exception of usage sensitive Return Call, Repeat Dial and Call Trace, which are billed per activation.

Feature Residence Business Trunk Centrex (1)

Return Call- $5.00 $5.00 N/A $5.00 Monthly Rate

Return Call-Per 1.50 1.50 N/A N/A Activation

Caller ID - 10.00 (I) 11.00 11.00 N/A Number Only (2)

Caller ID with 10.00(I) 11.00 11.00 N/A Name

(1) Centrex rates apply only to customers with 2-200 lines. Features for customers with more than 200 Centrex lines will be priced on an Individual Case Basis. Call Trace, however, will be offered to all Centrex lines at the rate shown.

(2) Limited to existing customers at existing locations as of June 20, 2008.

MO 19-05(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-06-2019 Section 41 2nd Revised Page 11

EXPRESSTOUCH

41.3 RATES AND CHARGES (Cont’d)

A. The following ExpressTouch features are available at the following monthly rates … (Cont’d)

Feature Residence Business Trunk Centrex (1)

Repeat Dial- $5.00 $5.00 N/A $5.00 Monthly Rate

Repeat Dial- 1.50 1.50 N/A N/A Per Activation

Call Waiting ID 5.50 5.00 (I) N/A N/A

MO 19-05(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-27-2021 Section 41 2nd Revised Page 12

EXPRESSTOUCH

41.3 RATES AND CHARGES (Cont’d)

A. The following ExpressTouch features are available at the following monthly rates … (Cont’d)

Feature Residence (1) Business (1) Trunk Centrex (2)

Call Trace - Per Activation $5.00 $5.00 N/A $5.00

Selective Call

Ring (a.k.a. 5.00 5.00 N/A N/A (T) Priority Call)

Selective Call Forward 5.00 5.00 N/A N/A

Selective Call Rejection 5.00 6.00 N/A 6.00

(1) Service Connection Charges will not be required to place ExpressTouch features on a customer’s residence or business individual line services. (2) Centrex rates apply only to customers with 2-200 lines. Features for customers with more than 200 Centrex lines will be priced on an Individual Case Basis. Call Trace, however, will be offered to all Centrex lines at the rate shown.

MO 2021-12

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-14-2020 Section 41 1st Revised Page 13

EXPRESSTOUCH

41.3 RATES AND CHARGES (Cont’d)

A. The following ExpressTouch features are available at the following monthly rates … (Cont’d)

Feature Residence(1) Business(1) Trunk Centrex(2)

Selective Call Acceptance * $5.00 $6.30 N/A N/A (T)

Caller ID (PBX Equip.) N/A N/A N/A $14.25

Caller ID Blocking -

Per Call Block None None None None

Caller ID Blocking - Per Line Block None None None None

Service Connection Charges will not be required to place ExpressTouch features on a customer’s residence or business individual line services.

Centrex rates apply only to customers with 2-200 lines. Features for customers with more than 200 Centrex lines will be priced on an Individual Case Basis. Call Trace, however, will be offered to all Centrex lines at the rate shown.

* As of August 14, 2020, this service is limited to lines in service for existing customers. (N)

MO2020-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-01-2015 Section 42 2nd Revised Page 1

NETWORK SERVICES

42.1 GENERAL DESCRIPTION

A. Reserved for Future Use (C)

MO 15-09

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 43 Original Page 1

NETWORK SERVICES PACKAGING

43.1 GENERAL

Network Services Packages are offerings that combine certain ExpressTouch and Custom Calling Service options into packages at rates that provide a monthly savings over the rates that would apply if the services were purchased individually.

43.2 REGULATIONS

A. The ExpressTouch and Custom Calling Services included in the packaged services are also offered on an individual basis as shown in this section of the Local Terms of Service. All descriptions and regulations for the ExpressTouch and Custom Calling Services are applicable to these packages.

B. No substitutions will be permitted to the services available in each package. Should a customer no longer want a certain service contained in a subscribed-to package, the customer may choose another package which includes the services desired or select the individual services as provided for in the ExpressTouch and Custom Calling Services sections of this Local Terms of Service.

C. Certain Network Services Packages are available to residential customers only.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 43 2nd Revised Page 2

NETWORK SERVICES PACKAGING

43.3 RATES

Features Package Include Residential Business

Enhanced Call Waiting In Touch With Three-Way Calling Call Call Forwarding $13.00 (I) $13.00 (I) Forwarding (1) Call Forward Busy – Fixed Call Forward No Answer - Fixed Enhanced Call Waiting Three-Way Calling Call Forwarding Return Call Essentials (2) Repeat Dial 23.00 (I) 20.00 (I) Call Waiting ID Caller ID With Name (includes Anonymous Call Rejection) Call Forward Busy – Fixed Call Forward No Answer - Fixed

(1) Limited to existing customers at existing locations as of June 20, 2008.

(2) Limited to existing residential customers at existing locations as of June 20, 2008.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 03-26-2021 Section 43 3rd Revised Page 3

NETWORK SERVICES PACKAGING

43.3 RATES (Cont’d)

Features Package Include Residential Business

Enhanced Call Waiting Advantage With Return Call Name (1) Call Waiting ID 21.00 (I) N/A Caller ID With Name (includes Anonymous Call Rejection) Three-Way Calling Call Forwarding Classics Calling Return Call Package (2) Caller ID With Name (includes N/A $22.00 (I) Anonymous Call Rejection) Call Forward Busy – Fixed Call Forward No Answer - Fixed Call Forwarding Call Forward Busy – Fixed Priority Package (2) Call Forward No Answer - Fixed Enhanced N/A 15.00 Call Waiting Caller ID With Name (includes Anonymous Call Rejection)

(1) Limited to existing customers at existing locations as of July 5, 2000. (2) Limited to existing customers at existing locations as of June 20, 2008.

MO2021-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 1

CENTREX SERVICES*

44.1 GENERAL

A. Centrex Service is an optional communications system arrangement offering central office based features similar to those found in intelligent customer premise equipment to business customers with a minimum of two and a maximum of 200 access lines at a single location. Centrex is offered only in those exchanges with central offices equipped to provide this service. In addition, some features may not be available in all central offices.

B. Centrex Basic Service

Centrex Basic Service consists of an access line, Touch-Tone capability and the features listed below:

Automatic Line Executive Busy Override Automatic Route Selection Executive Busy Override-Exempt Call Back Queuing Expensive Route Warning Tone Call Forwarding Group Intercom Call Hold Hunt Groups Meet-Me Conference Call Park Last Number Redial Message Waiting Call Pickup Loudspeaker Network Class of Service and Radio Paging Access Off Hook Queuing Call Waiting Make Set Busy Permanent Hold Call Waiting Exempt Ring Again Call Waiting Originating In Speed Calling Code Call Access Station Controlled Conference Dial Call Waiting Three-Way Conference/Call Transfer Dictation Access & Control w/ Consultation Hold Direct Inward Dialing Uniform Call Distribution Direct Outward Dialing Directed Call Pickup Barge-In Directed Call Pickup Non-Barge Distinctive Ringing

Centrex Basic Service supports all of these features; however, all features cannot be assigned to all lines. For example, when a line is assigned call busy status, it cannot be assigned call waiting. Additionally each line can support a maximum of 20 features.

* Effective January 30, 2008, Centrex Service is not available to new customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 44 1st Revised Page 2

CENTREX SERVICES*

44.1 GENERAL (Cont’d)

C. Centrex Service consists of an access line, Touch Tone capability, the features listed in 44.1.B. and the following additional features. A specialized business set with keys to activate each feature is needed with the Meridian Service package.

Meridian Auto Answer Back Meridian Last Number Redial Meridian Automatic Dial Meridian Make Set Busy Meridian Automatic Line Meridian Malicious Call Hold Meridian Call Back Queuing Meridian Message Waiting Meridian Call Forwarding Meridian Ring Again Meridian Call Park Meridian Speed Calling Meridian Call Pickup Meridian Station Controlled Meridian Call Waiting Conference Meridian Directed Call Pickup Meridian Three-Way Conference/ Non-Barge-In Call Transfer Meridian Group Intercom Meridian Intercom

D. The following optional services are available for Centrex Basic Service. Rates are prescribed in Section 44.4 following, and are in addition to the Centrex Basic Service rate.

Call Forwarding-Remote Activation Music on Hold-Software Interface Only Music on Hold-Central Office Based Music

E. The following optional services are available for Centrex Meridian Service. Rates are prescribed in Section 44.4 following, and are in addition to the Centrex Meridian Service rate.

Mini-Console Music on Hold-Software Multiple Appearance Interface Only Directory Number Music on Hold-Central Multiple Directory Number Office Based Music

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 44 1st Revised Page 3

CENTREX SERVICES*

44.2 RULES AND REGULATIONS

A. The minimum service period for Centrex Service is one (1) month except when the provision of the service requires the construction of additional facilities and/or equipment. The customer will be required to pay all or a portion of the construction and installation charges and/or contract for service beyond the minimum service period in an arrangement agreeable to both the Telephone Company and the customer.

B. A Rate Stability Plan is a payment option that allows the customer to pay a fixed monthly rate, which is not subject to Company initiated rate changes, for Centrex Service over a fixed period. This plan covers the Centrex line or trunk rate, Meridian Services rate, and the Additional Numbers rate. The plan does not cover Service Connection Charges or any other rates or charges not set forth in Section 44.4. below. Customers subscribing to this plan will sign a termination agreement for their service. Lines may be added to the existing contract, but the customer is subject to the terms of the agreement if a request is made to take lines out of service.

C. Three-Way Calling, Call Forwarding and the Centrex Meridian Service are furnished subject to transmission limitation. The Telephone company does not guarantee satisfactory transmission on such arrangements. If the customer requests additional equipment to improve transmission, and facilities permit, additional charges based upon the costs incurred may apply.

D. Centrex Service lines may be designated as either Public Access lines or Intercommunication Only lines. Public Access lines allow outgoing, local access to the exchange network. Intercom Only lines allow calls to only those within the customer group. Through the use of a virtual facilities software, Intercom Only lines can share access to the exchange network with the Public Access lines. The number of lines to the exchange network at any time is limited by the number of Public Access lines ordered.

E. Centrex Service is intended for customers utilizing single line telephone sets. Use of PBX or Key Systems in conjunction with Centrex Service will be allowed only to provide connection between lines served by the existing system and other lines of the customer. The Direct Inward Dialing Feature is provided to trunk lines at the rates found in Section 17 of this Local Terms of Service.

F. One directory listing will be furnished for each Public Access line ordered. Additional directory listings will be furnished in accordance with the regulations set forth in Section 9 of this Local Terms of Service.

G. The assignment of telephone numbers for the Centrex Service lines shall be in accordance with Section 24 of this Local Terms of Service.

H. Telephone Company central offices with Centrex switching arrangements, providing access to WATS, Tie Lines, Foreign Exchange Lines, etc., are considered to be customer premises for the purposes of this section of the Local Terms of Service.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 44 1st Revised Page 4

CENTREX SERVICES*

44.2 RULES AND REGULATIONS (Cont’d)

I. End User Common Line Charges will apply to all lines as prescribed by United Telephone's Interstate Access Service Tariff (FCC No. 9).

J. Service Order Charge and a Central Office Line Charge per Centrex line will apply when changing service (adding or deleting lines or changing software). These charges can be found in Section 29 of this Local Terms of Service.

44.3 DEFINITIONS

Automatic Line - This feature provides an automatic connection between a calling station, by going off hook, and a predetermined terminating number.

Automatic Route Selection - Automatic Route Selection (ARS) allows an outgoing toll call to be automatically completed by the least cost route available. The selection of routes is determined by the customer. If the primary route is busy, the ARS feature automatically tries alternative routes as prioritized.

Call Back Queuing - Call Back Queuing allows a station user encountering an all trunks busy condition to activate the Call Back Queuing feature and hang up. When a circuit becomes idle, the system will recall the user, and when they answer, automatically place the call. Call Back Queuing only affects outgoing local trunks on an originating basis.

Call Forwarding - Call Forwarding allows an Centrex station user to have incoming calls to his station automatically forwarded to a predetermined telephone number. Four (4) types of Call Forwarding are available: Call Forward Universally, which re-routes incoming calls to another telephone number; Call Forward Intragroup, which reroutes incoming calls to only those stations within the same customer group Call Forward Busy, which directs incoming calls to a busy station to be forwarded to a designated station or attendant; and Call Forward Don't Answer, which routes incoming calls to another designated station or attendant if the called station does not answer within a specified time. Call Forward Universal and Call Forward Intragroup are user programmable; Call Forward Busy is not.

Call Forwarding-Remote Activation - This Call Forwarding-Remote Activation feature permits the Call Forward Universal subscribers who are traveling, the ability to activate, change, or deactivate their Call Forward service from anywhere in the town, state or country.

Call Hold - Call Hold is an optional feature available to an Centrex station user with a single line set. It allows the user to hold one call for any length of time provided neither party hangs up. The user may also place other calls while a call is on hold.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 5

CENTREX SERVICES*

44.3 DEFINITIONS (Cont’d)

Call Park - The Call Park feature allows a station to park one call against its own directory number. The parked call can be retrieved from any station within the same customer group. Once a call is parked against a directory number, the user is free to make or receive calls on that directory number.

Call Pickup - Call Pickup allows a station user to answer incoming calls to another station within a present pickup group by dialing a feature activation code.

Call Waiting - This feature allows a station user, already talking on the phone, to be informed by a tone that another call is waiting to reach the station.

Call Waiting Exempt - The Call Waiting Exempt feature prevents call waiting tones from being imposed on a station. This feature is programmed via Service Order.

Call Waiting Originating - Call Waiting Originating (CWD) allows an originating line to impose a call waiting tone automatically on a busy called line.

Code Call Access - This service allows stations to gain access to customer-provided code call equipment by dialing an access code and a called party code.

Dial Call Waiting - Dial Call Waiting (DCW) permits a station user to impose a call waiting tone on a busy station that normally does not have call waiting. DCW is similar to CWD except that DCW is applied at the discretion of the station user and CWD is applied automatically.

Dictation Access and Control - This feature provides access to customer-provided dictation recording equipment by dialing an access code. It also provides dictation equipment control functions, such as playback and correct, by transmitting Dual Tone Multi-Frequency (DTMF) signals over the voice path to the dictation recording equipment.

Direct Inward Dialing - This service allows for incoming calls from the exchange network to reach a specific station. The calling party dials the seven-digit directory number to reach the station.

Direct Outward Dialing - With this service, an Centrex station user can place external calls to the exchange network by dialing the access code (usually the digit 9), receiving an optional second dial tone, then dialing the external number.

Directed Call Pickup Barge-In - This feature is like Directed Call Pickup Non-Barge-In except Directed Call Pickup Barge-In will create a three-way call if the ringing station has been answered before completion of the pickup dialing sequence.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 6

CENTREX SERVICES*

44.3 DEFINITIONS (Cont’d)

Directed Call Pickup Non-Barge-In - This feature permits a Centrex station user to answer a call which is ringing on a selected station within the same customer group and served by the same central office.

Distinctive Ringing - Distinctive ringing gives the Centrex Station user the ability to determine whether the call is from a station within the customer group or from the exchange network by the cadence of the ringing of the phone.

Executive Busy Override - This feature allows a station user to gain access to a busy station by flashing the switchhook during busy tone and dialing a feature activation code.

Executive Busy Override-Exempt - This feature blocks the Executive Busy Override feature if another user attempts to barge-in on an existing call.

Expensive Route Warning Tone - Expensive Route Warning Tone (ERWT) is an optional feature used in conjunction with ARS that can provide an Centrex calling party a warning tone to indicate the selection of an expensive toll route.

Group Intercom - This feature allows a station abbreviated dialing to other station members within the same intercom group.

Hunt Groups - Line or station hunting provides a means of searching a number of lines to find an idle one.

Last Number Redial - Last Number Redial allows a station user to redial his last called number by depressing one or two keys rather than the entire number.

Loudspeaker and Radio Paging Access - This feature permits Centrex station users to dial an access code to connect loudspeaker paging equipment. Access is subject to the originating station's Network Class of Service (NCOS).

Make Set Busy (MSB) - A Centrex 500/2500 station user can have the option of making the line busy to incoming calls while still completing outgoing calls. Calls attempting to terminate on a line with MSB activated can hear a busy signal or be routed to a recording.

Meet-Me Conference - A station user may set up a conference call for a special time of day with the Meet-Me Conference feature. The assigned Meet-Me Conference directory number for the conference is dialed at the designated time. Each conferee is automatically added to the conference when the Meet-Me conference number is dialed. As conferees are added, all conferees, excluding the new arrival, will receive a tone to indicate that a party has been added.

Meridian Auto Answer Back - This feature, when implemented on a Meridian set, allows any incoming call to the Primary Directory Number of the set to be automatically answered after four seconds. Conversation takes place through a hands-free unit.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 7

CENTREX SERVICES*

44.3 DEFINITIONS (Cont’d)

Meridian Automatic Dial - This feature allows a Meridian station user to call a frequently dialed number by depressing the assigned key. The user is permitted to program and change the number.

Meridian Automatic Line - This feature is a directory number feature that may be assigned to individual directory number appearances on a Meridian set, including the primary directory number. When an off hook condition is reported from the directory number appearance, to which Automatic line has been assigned, a connection is automatically established to a predetermined location.

Meridian Call Back Queuing - With this feature, a Meridian user encountering an all trunks busy condition has the option of being notified when a trunk becomes idle. The user is automatically connected to the called number. Meridian Call Back Queuing only affects outgoing local trunks on an originating basis.

Meridian Call Forwarding - This feature is functionally identical to Call Forwarding.

Meridian Call Park - This feature functions identically as stated under the Call Park with the following exception: The Business Set Call Park is a set feature that can be activated by either a key or an access code.

Meridian Call Pickup - Functionally the same as Call Pickup.

Meridian Call Waiting - An upcoming call encountering a busy Meridian line receives audible ringing while the called station user receives call waiting notification. The called station user can choose to acknowledge the new caller and place the existing party on hold, to alternate between the callers, or to abandon one of the calls.

Meridian Directed Call Pickup Non-Barge-In - Functionally the same as Directed Call Pickup Non- Barge-In.

Meridian Group Intercom - The feature allows a Meridian user to call a member of a predesignated group using abbreviated dialing.

Meridian Intercom - This feature allows a Meridian user to call a member of a predesignated group using abbreviated dialing.

Meridian Last Number Redial - Functionally the same as Last Number Redial.

Meridian Make Set Busy - This feature allows directory number appearances, excluding private business lines and MADN group members, and call terminations such as call waiting calls, camp-on and busy override, on a Meridian set to be made busy to incoming calls.

Meridian Malicious Call Hold - This feature allows a Meridian subscriber to hold a connection on a malicious call, enabling the call to be traced.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 8

CENTREX SERVICES*

44.3 DEFINITIONS (Cont’d)

Meridian Message Waiting - This feature permits a Meridian user to dial a code to access the person who activated the Message Waiting feature. With the Meridian capability, an LCD lamp will be activated when a message is waiting.

Meridian Ring Again - This feature is functionally like Ring Again but is classified as a set feature requiring assignment to a specific key and associated LCD indicator.

Meridian Speed Calling - This feature allows a Meridian user to access two different speed call lists by pressing Speed Call keys or dialing speed call access codes.

Meridian Station Controlled Conference - A Meridian set with this feature assigned can establish a conference call of up to thirty (30) parties. Any of the other parties may be external to the switch.

Meridian Three-Way Conference/Call Transfer - This feature allows a Meridian station user to include a third party in the call and then optionally transfer the call to the third party.

Message Waiting - This feature permits a station user to dial a code to access the person who activated the Message Waiting feature. It also permits the station to activate Message Waiting for another station. Stuttered dial tone will also be used to inform users that a message is waiting for them.

Mini-Console - An optional feature that enables answering positioning functionality on a Meridian Business Set. It gives the user the ability to monitor the status of Directory Numbers (DN) through the use of lamp status (Busy Lamp Field), direct dialing to a monitored DN (Direct Station Selection), and the ability to transfer a call to a busy line (Camp On). A Multiple Appearance Directory Number charge per monitored appearance is also applicable.

Multiple Appearance Directory Number - A directory number that is assigned to more than one Meridian set or single line set is called a Multiple Appearance Directory Number (MADN). The telephone sets that are assigned this number are known as a MADN group. MADN groups can be comprised of 2 to 32 stations and configured in either single call arrangements or multiple call arrangements.

Multiple Directory Number - An optional feature that allows a single Centrex line to have telephone numbers associated to the primary directory number while allowing only one call path.

Music On Hold - Central Office Based Music - Similar to Music on Hold - Software Interface, except the music source is provided by equipment located in the central office, rather than the subscriber.

Music on Hold - Software Interface - An optional feature that provides for music to be played to a caller while he/she is placed on hold. The music source is provided by the subscriber, and requires an additional Centrex line to carry the music to the central office.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 9

CENTREX SERVICES*

44.3 DEFINITIONS (Cont’d)

Network Class of Service - The Network Class of Service (NCOS) feature in the Centrex system defines the specific features and calling patterns available to individual stations and attendants within a customer group. Access code restrictions can be set up to restrict stations and attendants from trunk types such as local, toll, DID and WATS. Also the ability to use certain features like Network Speed Call, Call Back Queuing and Off Hook Queuing are assigned by NCOS.

Off Hook Queuing - Off Hook Queuing enables a call that cannot be completed because no outgoing trunk is available to wait off hook in queue for an idle trunk. Once a trunk is available, the call progresses normally.

Permanent Hold - The Permanent Hold option allows a Centrex station user to put an active call on hold and return the handset to the cradle.

Ring Again - A station user encountering a busy directory number can choose to be notified when the busy station becomes idle and automatically re-access that same number using the Ring Again feature. Both stations must be in the same customer group and be served by the same central office.

Speed Calling - Speed Calling allows a user to place calls to a list of frequently called numbers by dialing a speed call activation code instead of dialing the complete number. The speed call numbers are programmed by the individual users at their stations. A speed dial number may be a directory number, authorization code, account code, access code or feature access code. Speed Call Lists of 30 to 70 numbers can be shared. Ten (10) number Speed Call Lists are private and cannot be shared.

Station Controlled Conference - This feature allows a 500/2500 Centrex station user to establish a conference call consisting of six parties.

Three-Way Conference/Call Transfer/Consultation Hold - This feature allows a Centrex station user to call a third party to conference him in, notify him of a call being transferred or consult with him while the other party is on hold.

Uniform Call Distribution - The Uniform Call Distribution (UCD) feature allows for an even distribution of incoming calls to a listed directory number answered by a group of 500/2500 stations. This group of stations is called a UCD group. Each station has its own directory number and is assigned the UCD feature.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2018 Section 44 2nd Revised Page 10

CENTREX SERVICES*

44.4 RATES

A. Centrex Basic Service Intercommunication Lines

Effective January 30, 2008 Month to Month rates are not available to new customers. They apply only to lines in service prior to January 30, 2008. Existing customers may retain their current lines at the same location at these rates until such service is discontinued by the customer. Month To Month Each Line $31.00 (I)

(D)

MO 18-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2018 Section 44 2nd Revised Page 11

CENTREX SERVICES*

44.4 RATES (Cont’d)

A. Centrex Basic Service Intercommunication Lines (Cont'd)

1. Discontinued Service

The following rates are not available to new customers. They apply only to customers (T) existing prior to November 7, 1993. Upon expiration of rate stable plan contracts, existing customers will be charged at the rates reflected in Section 44.4.A, preceding.

36 or 60 Month (T) Rate stable

Each Line $18.00 (I) (D)

(D)

B. The Centrex trunk additive of $5.00 will be applied to the trunk rates found in this Local Terms (I) of Service, for all Centrex lines terminating in multi-line equipment (e.g., key and PBX systems). The line rate is for Centrex lines terminating in single line instruments.

C. The rates applying to Centrex Meridian Service will be the same as those for Centrex Basic Service plus the Meridian Service rate of $4.50 per line.

D. The number of lines to the exchange network for a customer at any one time is limited by the number of Public Access Lines ordered. Add $10.00 to the intercom line rate for each Public Access Line ordered.

E. For each Multiple Appearance Directory Number, terminating on one key on a Meridian Services instrument, an Additional Number rate of $0.75 shall be applied. Each Multiple Appearance Directory Number must appear as a primary intercom line on one Centrex station.

F. If the addition (or deletion) of lines for an existing Centrex customer places the customer into a different rate level, all lines will be priced based on the total number of lines serving that customer. Customers with more than 200 lines will be charged rates that are developed on an individual case basis as provided for in Section 44.4 of this Local Terms of Service.

G. Subscribers under a Rate Stability Plan, whose Centrex lines increase in number, may receive a lower rate as specified by the tiered rate structure found in 44.4.A. above. If the number of Centrex lines decreases, the contract is subject to termination and the subscriber is subject to the conditions of termination as specified in the termination contract.

MO 18-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 44 1st Revised Page 12

CENTREX SERVICES*

44.4 RATES (Cont’d)

H. Meridian Business sets can support private business lines which shall be offered at the current Business One-Party rate specified in Section 15 of this Local Terms of Service.

I. Music on Hold rates are applicable as follows:

Interface Line Size w/Source Only*

2-20 Lines $26.00 $22.20 21-50 Lines $35.20 $26.00 51-100 Lines $49.65 $32.60 101-200 Lines $58.81 $45.70 200+ Lines ICB ICB

J. For each Multiple Directory Number terminating on one key on a Meridian services instrument, an Additional Number rate of $.89 shall be applied. In addition, rates for number block assignments in increments of 10 are applicable, and can be found in the Direct Inward Dialing section of this Local Terms of Service.

K. For each Mini-Console package, a rate of $7.72 shall be applied per console. In addition, for each Multiple Appearance Directory Number (MADN) assigned to the console, the MADN rate prescribed in 44.4.E above is applicable.

L. Call Forwarding-Remote Activation is available for $4.32 per line, per month. The Call Forwarding-Remote Activation customer is responsible for all toll calls when the forward-to number is outside the local area.

M. Other rates found in this Local Terms of Service may also be applicable.

* An additional Centrex line is necessary for this service, at the rate prescribed in 44.4.A above.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2018 Section 44 2nd Revised Page 13

CENTREX SERVICES*

44.5 DISCONTINUED SERVICE-1

A. The following rates are not available to new customers. They apply only to customers existing prior to May 15, 1989, and any future additions for those customers.

B. Centrex - Basic per line equipped. System Size Monthly Rate

Includes all standard features Per Line $9.76 (I) listed below. (D)

Call Hold Call Pickup Intercommunication Three-Way Conference Consultation Hold Ring Again (Camp On) Call Transfer

Monthly C. Centrex - Optional Features, per line equipped. Rate

1. Automatic Line $2.56 2. Call Forward-Don't Answer 0.59 3. Call Forward-Busy 0.59 4. Call Forward 0.59 5. Call Park 0.59 6. Call Waiting 0.59 7. Class of Call Restriction 0.59 8. Station Controlled Conference 0.59 9. Meet-Me Conference 0.59 10. Speed Call-Station a. Short List (10) 0.83 b. Long List I (30) 1.07 c. Long List II (50) 1.13 d. Long List III (70) 1.42 11. Speed Call-Group a. Long List I (30) .95 b. Long List II (50) 1.12 c. Long List III (70) 1.30 12. Station Hunting 0.59

D. Business Individual Line or Trunk rates, found in Section 15, are applicable in addition to the Centrex Standard Feature package.

E. The Record Order Charge, specified in Section 29, is applicable per occasion when customers have additions or changes of Centrex Optional Features, plus $0.81 per line affected for software change charges. These charges are not applicable on new installations or when line additions are made where other service connection charges are applicable.

MO 18-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 14

CENTREX SERVICES*

44.6. DISCONTINUED SERVICE-2

A. The following services are not available to new customers. They apply only to customers existing within the Ferrelview exchange area prior to July 1, 1993, and any future additions for those customers.

1. General Regulations

a. The Centrex Service described herein applies to customers within the Ferrelview exchange area and served by the same digital switching central office. This service offering is made available to customers with a minimum of 20 and a maximum of 200 Centrex access lines. Centrex customers adding additional lines which will total more than 200 lines will be handled on an individual case basis.

b. The Rate Stability Plan is a payment option that allows the customer to pay a fixed monthly rate for Centrex Service over a period of 36 months. This plan covers the Centrex access line, the Special Services Additive and Centrex "Plus" features.

c. Miscellaneous Service Offerings and Private Line Services found in other sections of the tariff and/or local terms of service are excluded from the Rate Stability Plan. Services and equipment not covered by the Rate Stability Plan are subject to Commission approved rate changes. Centrex customers who elect not to subscribe to this plan will pay the current Centrex access line rates and Centrex services and are subject to Commission approved rate changes.

d. Customers subscribing to the Rate Stability Plan are subject to the terms of the termination agreement. A copy of the executed termination agreement will be furnished to the Missouri Public Service Commission upon their request.

e. Centrex customers who are covered by a Rate Stability Plan who no longer qualify as Centrex customers will be subject to a termination charge as specified in the termination agreement for the remaining life of the contract.

f. Centrex customers who are not under the Rate Stability Plan and who reduce their number of centrex access lines in service, by two or more below the minimum qualifying them for Centrex Service for a period of four consecutive months, will be changed to the business one-party or trunk rates for their respective exchange rate group shown in the Local Exchange Service section of this Local Terms of Service.

g. End User Common Line Charges will be billed to the Centrex Services as set forth in the Access Services Tariff.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 44 1st Revised Page 15

CENTREX SERVICES*

44.6. DISCONTINUED SERVICE-2 (Cont’d)

A. The following services are not available to new … (Cont'd)

1. General Regulations (Cont'd)

h. For Centrex Service, an additive equivalent to the Business End User Common Line charge will apply on a PBX trunk equivalency basis according to the following schedule:

Total PBX Trunk Unrestricted Equivalency

1 1 2 2 3 3 4 to 6 4 7 to 10 5 11 to 15 6 16 to 21 7 22 to 28 8 29 to 36 9 37 to 45 10 46 to 54 11 55 to 64 12 65 to 75 13 76 to 86 14 87 to 98 15 99 to 111 16 112 to 125 17 126 to 139 18 140 to 155 19 156 to 171 20 172 to 189 21 190 to 207 22 208 to 225 23 226 to 243 24 244 to 262 25 263 to 281 26 282 to 300 27 Each Additional 18 Lines 1

The difference between the calculation from Paragraphs 44.6.A.1.g. and 44.6.A.1.h. will be credited to the customer's account.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 44 1st Revised Page 16

CENTREX SERVICES*

44.6. DISCONTINUED SERVICE-2 (Cont’d)

B. Description Of Services

1. The Centrex Service referenced in 1.a. of this section consists of the following packages:

a. Centrex Access Line*

(1) Intercommunication/Four Digit Dialing--provides for four digit dialing of calls between centrex lines without an attendant's assistance.

(2) Message Hold and Transfer--permits the holding and transferring of incoming calls to other centrex lines.

(3) Consultation Hold--permits holding of an incoming or outgoing call during a call to another station (second party) and retrieving the first party after consultation with second party.

(4) Three and Five Party Conference--allows a station user to set up conference calls between other station users and outside calls.

(5) Touch-Tone provides tone type address signaling on each centrex access line.

b. Public Network Access

(1) Direct Inward Station Connection--permits access to public network access lines from the local, EAS and toll networks.

(2) Extended Area Services Access to Metropolitan Services Area

(3) Local Access--access to local exchange service

(4) Toll Access--access to the toll network with automatic number identification

c. Special Services Access

(1) Foreign Exchange/Tie Line/Wide Area Telecommunica-tions Service Access--provides access to these services for all access lines equipped for special services within each group.

(2) Tandem Switching--permits direct access to access lines equipped for special services via FX, tie lines and WATS access lines.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 17

CENTREX SERVICES*

44.6. DISCONTINUED SERVICE-2 (Cont’d)

B. Description Of Services (Cont’d)

2. Centrex "Plus" Features Descriptions

a. Automatic Line--a station assigned as an automatic line has a predetermined number automatically dialed when the handset is removed.

b. Call Forward, All Calls--permits an incoming call to be forwarded to a predesignated station within the group.

c. Call Forward, Busy--routes an incoming call for a busy station to a predesignated second station number.

d. Call Forward, No Answer--routes an incoming call to a predesignated second station when the called station does not answer after a specific number of rings.

e. Call Park--allows a call to be transferred to an extension and holds it there.

f. Call Pickup--allows a call to be answered at any station within the same call pickup group.

g. Call Waiting--informs a station user already engaged in a phone call that a second call is waiting.

h. Distributed Line Hunting--routes a call made to a pilot number to the station within the group that has been idle the longest.

i. Meet-Me-Conference--provides a conference bridge and directory number for up to six conferees to hold a conference.

j. Ring again--allows the attendant to park calls against a directory number in the attendant customers group.

k. Speed Call, Station--allows a station user to place calls to a previously designated list of frequently dialed numbers. The Speed Call feature is available in a short list of numbers (10) or three separate long lists of 30, 50 or 70 numbers.

l. Speed Call, Group--allows stations within the group to place calls to a previously designated list of frequently dialed numbers. This feature has one line designated as the controller, and only the controller can add to, change or delete numbers from the list. This feature is available in three separate long lists of 30, 50 or 70 numbers.

* Centrex access line is restricted to access from or to centrex station lines only.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2018 Section 44 2nd Revised Page 18

CENTREX SERVICES*

44.6. DISCONTINUED SERVICE-2 (Cont’d)

C. Rates – Centrex Services Monthly Rates

20 to 200 Lines 1. Month to Month Centrex Access Line $14.95 (I)

2. Complex Business Service Connection charges found in Section 29 are applicable for the above access lines.

3. Centrex "Plus" Features - Per line equipped

Monthly Installation Rate Charge

a. Automatic Line $ 0.59 * b. Call Forward-All Calls 0.18 * c. Call Forward-Busy 0.18 * d. Call Forward-No Answer 0.18 * e. Call Park 0.18 * f.. Call Pickup 0.18 * g. Call Waiting 0.18 * h. Distributed Line Hunting 0.23 * i. Meet-Me-Conference 0.23 * j. Ring Again (Camp On) 0.18 * k. Speed Call-Station (1) Short List (10) 0.18 * (2) Long List I (30) 0.30 * (3) Long List II (50) 0.41 * (4) Long List III (70) 0.53 * l. Speed Call-Group (1) Long List I (30) 0.59 * (2) Long List II (50) 0.83 * (3) Long List III (70) 1.07 *

4. Rates for additional enhanced Centrex services will be furnished on an individual case basis.

* The record order charge is applicable per occasion when existing Centrex lines have additions or changes of Centrex "Plus" features plus a $ .75 per line digital entry charge. These charges are not applicable on new installations or line additions.

(1) Public Network Access and Special Services Access are each Centrex Service options in addition to the charge for the Centrex Access Line. Customers can only subscribe to Special Services Access if they also subscribe to Public Network Access.

MO 18-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 19

CENTREX SERVICES*

44.7. SPECIAL SERVICE ARRANGEMENTS

A. Special Service Arrangements are for those customers with a minimum of 201 Centrex access lines. Special Service Arrangements consist of standard equipment and/or services offered under Section 44 of this Local Terms of Service, Centrex Service.

B. Computation of Rates

Rates for special service arrangements are equivalent to the estimated costs of furnishing the special service arrangements, plus a contribution to Company overheads.

Estimated cost consists of an estimate of the total cost to the telephone company in providing the service including:

1. Total Investment. Included in this total are cost of equipment, materials, and installation. Added to the equipment and material cost is sales tax and supply expense. Estimated labor hours are applied toward the appropriate labor rates. Should installation be contracted out, allocations would be added to the contractor's rate to recover relevant expenses.

2. Depreciation on the estimated installed cost (total investment) of any facilities used to provide the Centrex service based on the anticipated useful service life of the facilities.

3. An amount for return on investment (calculated as the cost of money) computed on the estimated installed cost of the facilities involved in providing the Centrex service.

4. Income taxes associated with return on investment.

5. Cost of maintenance.

6. Other taxes. This would include Ad Valorem (property) tax.

7. Any other directly attributable miscellaneous or unusual items or expenses associated with the particular installation.

8. A minimum level of contribution to company overheads at or above 5 1/2%.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 44 Original Page 20

CENTREX SERVICES*

44.7. SPECIAL SERVICE ARRANGEMENTS (Cont’d)

C. In the computation of rates for any special service arrangement contract, one of the following rate treatments shall be applied with or without a minimum period termination agreement, in accordance with the judgement of the telephone company based on the circumstances involved.

1. A monthly recurring rate with or without an installation charge.

2. A monthly recurring rate only.

D. Review of Rates and Conditions.

The telephone company will, upon developing a contract for the customer's acceptance, submit to the Missouri Public Service Commission Staff (Staff) for review:

1. A copy of the contract containing terms, conditions and charges.

2. The name and location of the customer.

3. A costing summary to include (on a total and per line basis):

a. Total investment (Material and Installation) b. Annual Capital Costs (Depreciation, Cost of Money, and Income Taxes) c. Annual Operating Expenses (Maintenance, Other taxes)

4. A pricing summary to include, where applicable:

a. Total non-recurring charges b. Recurring monthly rate associated with Centrex service c. Total company contribution (Total price minus total cost)

E. Staff will be given fifteen (15) business days from the date delivered to Staff's office to review each customer's contract and associated detail. At the end of this timeframe, the telephone company shall be allowed to provide service to the customer based upon those terms and conditions unless notified by the end of the fifteenth (15) business day in written form by the Public Service Commission Staff.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 45 Original Page 1

AUGMENTED SERVICES

45.1 FORWARDED MESSAGE INFORMATION

A. General Regulations

Forwarded Message Information furnishes data about the origin and destination of a message that has been forwarded to a Provider's hunt group arrangement. This information includes:

1. The called station number. 2. The calling station number for intra-office calls. 3. The type of call forwarding feature used by the called station number, such as busy or no answer.

"Provider" in this context is any entity that furnishes answering and/or voice messaging services to clients.

Message Waiting Indication (MWI) is an additional feature included with Forwarded Message Information. This feature provides for an audible interrupted dial tone.

B. Conditions

The Provider must have a hunt group arrangement in the same central office where the data channel terminates.

A 1200 baud full duplex RS232 format data channel is required to provide signaling between the central office and the Provider's equipment. Such a data channel must be provided to each central office providing Forwarded Message Information capability.

When used in conjunction with Message Waiting Indication, the Provider must have compatible message desk customer provided equipment.

Providers will be required to sign an agreement not to disclose the calling party's directory number disclosed as a result of this service, unless permission is given by the calling party.

In addition to the charges and rates associated with Forwarded Message Information, each line must be equipped with one or more of the following Call Forwarding features:

1. Call Forwarding 2. Call Forwarding-Busy 3. Call Forwarding-No Answer

Rates, charges and regulations for these services are as defined in other sections within this Local Terms of Service.

Forwarded Message Information will be provided where technically feasible.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 45 Original Page 2

AUGMENTED SERVICES

45.1 FORWARDED MESSAGE INFORMATION

C. Rates

The rates and charges in this schedule are for Forwarded Message Information only and are in addition to the applicable nonrecurring charges and monthly rates for the associated underlying services.

A nonrecurring charge is applicable to installation and change in service.

Monthly Nonrecurring Rate Charge 1. Common equipment, per data channel termination, per central office equipped: $250.00 $2,000.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 46 1st Revised Page 1

OPTIONAL METROPOLITAN CALLING AREA (MCA) SERVICE

46.1 SERVICE DESCRIPTION

Metropolitan Calling Area (MCA) is offered in selected exchanges within the Kansas City Metropolitan Area. MCA service is an optional service that provides the subscriber with an optional local calling area, as described in Section 46.2 following.

46.2 AVAILABILITY OF SERVICE

A. Kansas City MCA

1. The Metropolitan Exchange includes Southwestern Bell Telephone Company's MCA Central (Kansas City downtown area) exchanges in MCA-1 and MCA-2. For a description of MCA Central, MCA-1 and MCA-2 exchanges, see map in section 46.6, following.

2. Embarq Missouri, Inc. d/b/a Embarq MCA-3 exchanges where Optional MCA service is available are: Buckner, Ferrelview, Lake Lotawana, Missouri City, Platte City and Kearney.

3. Embarq Missouri, Inc. d/b/a Embarq MCA-4 exchanges where Optional MCA service is available are: Camden Point, Edgerton, Harrisonville, Holt, Lone Jack, Oak Grove, Orrick, Pleasant Hill and Weston.

4. Embarq Missouri, Inc. d/b/a Embarq MCA-5 exchanges where Optional MCA service is available are: Dearborn, Henrietta, Holden, Kingsville, Odessa, Strasburg, and Wellington.

B. Service Implementation

MCA service is being implemented between January 8, 1994 and August 31, 1994. Service may not be available between all MCA exchanges during this time.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 46 Original Page 2

OPTIONAL METROPOLITAN CALLING AREA (MCA) SERVICE

46.3 CALLING SCOPE

A. Optional MCA Calling Scopes

1. Kansas City MCA-3 calling scope

The calling scope for MCA subscribers in MCA-3 exchanges includes all customers in the Metropolitan Exchange, all customers in MCA-3 exchanges, and MCA subscribers in MCA-4 and MCA-5 exchanges.

2. Kansas City MCA-4 calling scope

The calling scope for MCA subscribers in MCA-4 exchanges includes all customers in the Metropolitan Exchange, all customers in MCA-3 and MCA-4 exchanges, and MCA subscribers in MCA-5 exchanges.

3. Kansas City MCA-5 calling scope

The calling scope for MCA subscribers in MCA-5 exchanges includes all customers in the Metropolitan Exchange, all customers in MCA-3 and MCA-4 exchanges, and MCA subscribers in MCA-5 exchanges.

46.4 REGULATIONS

A. Unless otherwise specified in these regulations, MCA is offered to all classes and grades of residence and business customers located in an MCA exchange.

B. Optional MCA Service is not offered in conjunction with Payphone Line Service or Cellular Service.

C. Optional MCA is designed and intended for the exclusive use of the end user customers of the Telephone Company. Optional MCA is not to be shared, resold or used in any configuration of customer-provided equipment with the intent of reselling the service. With the exception of Shared Tenant Service, as described in other tariffs and/or local terms of service of the Telephone Company, Optional MCA is available to interexchange carriers or other telecommunications service providers for administrative trunks only.

D. Except for ISDN-PRI, in situations where multiple access lines share the same working telephone number, if one such line subscribes to MCA service, then all lines must subscribe to MCA service. When ISDN-PRI B-Channels share the same working MCA telephone number, then only the B-Channel(s) assigned the MCA telephone number(s) is/are applied the MCA monthly rate.

E. In situations where a hunting arrangement between access lines is provided by the Telephone Company, no MCA line may be configured to hunt to a non-MCA line.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 46 Original Page 3

OPTIONAL METROPOLITAN CALLING AREA (MCA) SERVICE

46.4 REGULATIONS (Cont’d)

F. Unless otherwise specified, MCA is subject to the Rules and Regulations applying to all customer contracts as specified in the Local Terms of Service of the Telephone Company. Furthermore, all Rules and Regulations governing Local Exchange Service apply to MCA Service.

G. The minimum service period for subscription to Optional MCA Service is one month.

H. Rate Application

1. The MCA monthly rates specified in V, below, apply on a per-line or per Centrex Service II access line basis, except for other Centrex type services which are billed on a Public Access Line basis, as specified in the Local Terms of Service.

2. The MCA monthly rates are billed one month in advance.

3. Optional MCA rates and charges apply in addition to all other rates and charges paid by the customer for other services of the Telephone Company.

I. Service Connection Charges – Record Order, as Specified in Section 30 of this Local Terms of Service, are applicable on a per-line basis when a customer adds or deletes Optional MCA Service. These charges will be waived in an exchange for the first 60 days from the date that MCA Service becomes available in that exchange.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 46 Original Page 4

OPTIONAL METROPOLITAN CALLING AREA (MCA) SERVICE

46.5 MONTHLY RATES, PER LINE:

A. Residence

Flat Rate Option Kansas CIty Kansas CIty Kansas CIty MCA-3 MCA-4 MCA-5 Exchange ASBEASC(MC3) ASBEASC(MC4) ASBEASC(MC5)

Buckner $13.00 Camden Point $23.00 Dearborn $35.00 Edgerton 23.00 Ferrelview 3.00 Harrisonville 23.00 Henrietta 35.00 Holden 35.00 Holt 23.00 Kearney 3.00 Kingsville 35.00 Lake Lotawana 13.00 Lone Jack 23.00 Missouri City 13.00 Oak Grove 23.00 Odessa 35.00 Orrick 23.00 Platte City 3.00 Pleasant Hill 23.00 Strasburg 35.00 Wellington 35.00

Weston 13.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 46 Original Page 5

OPTIONAL METROPOLITAN CALLING AREA (MCA) SERVICE

46.5 MONTHLY RATES, PER LINE:

B. Business

Flat Rate Option Kansas CIty Kansas CIty Kansas CIty MCA-3 MCA-4 MCA-5 Exchange ASBEASC(MC3) ASBEASC(MC4) ASBEASC(MC5)

Buckner $26.78 Camden Point $50.49 Dearborn $76.35 Edgerton 50.49 Ferrelview 18.00 Harrisonville 50.49 Henrietta 76.35 Holden 76.35 Holt 50.49 Kearney 18.00 Kingsville 76.35 Lake Lotawana 26.78 Lone Jack 50.49 Missouri City 26.78 Oak Grove 50.49 Odessa 76.35 Orrick 50.49 Platte City 18.00 Pleasant Hill 50.49 Strasburg 76.35 Wellington 76.35

Weston 50.49

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 46 Original Page 6

OPTIONAL METROPOLITAN CALLING AREA (MCA) SERVICE

46.6 MAP OF METROPOLITAN EXCHANGES

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 Section 47 2nd Revised Page 1

CENTREX SERVICE II

Multi-line telephone systems used in conjunction with Centrex Service which were not already connected to Company facilities as of February 16, 2020, must, upon connection to the Company’s facilities, be configured to allow direct “911” dialing by any end user and must be configured to send MLTS notifications as described (T) in Section 7.1.2.A (1).

(N) Multi-line telephone systems must also be configured such that they are capable of conveying the dispatchable location of a “911” caller as described in Section 7.1.2.A (2) Dispatchable location capability may require Customers to purchase private switch automatic location identification (PS/ALI) service from the Company or from a third-party provider. (N)

47.1 GENERAL

Centrex Service II is a central office communications system package provided on individual access lines from Telephone Company central office equipment. The service provides local exchange access, interexchange access, intrasystem communication, and Centrex Service II feature packages. Customers subscribing to Centrex Service II with 26 or more Centrex Service II access lines may subscribe to Centrex Service II as a Special Service Arrangement.

47.2 DEFINITIONS

ABBREVIATED DIALING

Allows station abbreviated dialing (i.e., 3, 4, or 5 digit dialing) to other station members within the same customer group.

AUTO ANSWER BACK

Allows any incoming call to the Primary Directory Number of the set to be automatically answered after four seconds.

AUTOMATIC CALL DISTRIBUTION (ACD)

Automatic Call Distribution is a digital central office service that provides advanced call distribution and queuing capabilities as an integrated function of Centrex Service II. The customer must subscribe to and maintain a minimum of two ACD positions and at least one ACD group.

AUTOMATIC LINE

Provides an automatic connection between a calling station that goes off-hook and a predetermined terminating number.

CALL FORWARD - UNIVERSAL, BUSY, AND NO ANSWER

Allows a customer to have incoming calls to a station automatically forwarded to a predetermined telephone number, either on all calls and/or busy calls and/or calls not answered. CALL HOLD

Allows the station user to hold one call for any length of time provided neither party hangs up. The station user may also place other calls while a call is on hold.

CALL PARK

Allows the station user to park one call against its own directory number. The parked call can be retrieved from any station within the same customer group. Once a call is parked against a directory number, the user is free to make or receive calls on that directory number.

MO2021-07

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 47 Original Page 2

CENTREX SERVICE II

47.2 DEFINITIONS (Cont’d)

CALL PICK-UP

Allows the station user to answer incoming calls directed to another station within a defined pick-up group by dialing a feature activation code.

CALL TRANSFER

Allows a station to transfer an incoming call to another extension.

CALL WAITING

Informs a station user, while on an established call, that a second call is waiting.

CLASS OF SERVICE RESTRICTIONS

Defines the specific features and calling patterns available to stations and attendants within a customer group. Access code restrictions can be set up to restrict stations and attendants from trunk types such as local, toll, DID, and WATS. The following options are available:

Fully Restricted Service – Allows intragroup dialing only. The station user must dial 9 Toll Restricted Service – Allows intragroup and local dialing only. The station user must dial 9 Unrestricted Service – Allows full access to all facilities. The station user must dial 9 Unrestricted Assume Dial 9 – Same as unrestricted; however, the station user cannot utilize abbreviated dialing. Note: 900 and 976 block are available with all options.

DIRECT INWARD DIALING

Allows for incoming calls from the exchange network to reach a specific station. The calling party dials the seven-digit directory number to reach the station.

DIRECT OUTWARD DIALING

Allows a station user to place external calls to the exchange network by dialing the access code (usually the digit 9), receiving an optional second dial tone, then dialing the external number.

DISTINCTIVE RINGING

Provides the station user the ability to determine whether the call is from a station within the customer group or from the exchange network by the cadence of the ringing of the phone. The ringing cadence will be one (1) long ring for internal calls and two (2) short rings for external calls.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 47 Original Page 3

CENTREX SERVICE II

47.2 DEFINITIONS (Cont’d)

LAST NUMBER REDIAL

Enables the station user to redial the last called number by pressing a single key rather than dialing the entire number.

MEET-ME-CONFERENCE

Allows up to six (6) conferees to hold a conference call by dialing a directory number at a specified time. Meet-Me-Conference is limited to one (1) per Centrex Service II access line.

MULTIPLE APPEARANCE-DIRECTORY NUMBER (MADN)

A directory number that is assigned to more than one station.

MUSIC-ON-HOLD

Provides the music-on-hold capability to calls that terminate on business sets. When a call is put on hold, the caller hears music, announcement, silence, or a combination of the three treatments. The music source must be provided by the subscriber and requires an additional Centrex Service II access line connecting the customer’s music source to the Telephone Company’s central office.

RING AGAIN

Allows a station user encountering a busy station to be notified when the busy station becomes idle and to be placed automatically in a ring-again mode.

SECONDARY DIRECTORY NUMBER

Directory number not associated with a line, but assigned for use with priority hunting. Secondary Directory Numbers are limited to two (2) per Centrex Service II access line.

SPEED CALL LONG (30)

Provides for the calling of up to 30 numbers by dialing an abbreviated code.

SPEED CALL SHORT (10)

Provides for the calling of up to 10 numbers by dialing an abbreviated code.

STATION HUNTING (sequential, circular, multiline)1

Allows a call to be routed to another telephone number when the called station is busy.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 47 1st Revised Page 4

CENTREX SERVICE II

47.2 DEFINITIONS (Cont’d)

THREE-WAY CONFERENCE WITH CONSULTATION HOLD AND TRANSFER

Allows a station user to call a third party to conference the third party in, notify the third party of a call being transferred or consult with the third party while the other party is on hold.

TOUCH-TONE

A central office provided tone network signaling arrangement for origination of telephone calling.

UNIFORM CALL DISTRIBUTION (UCD)

Allows for an even distribution of incoming calls to a listed directory number. Each station has its own directory number. Included with this feature is the provision of message announcement for calls in queuing. The customer will be responsible for providing the compatible tape and the announcement.

473. REGULATIONS

A. Centrex Service II is provided subject to the availability of facilities and central office equipment as determined by the Telephone Company.

B. Centrex Service II does not include terminal equipment on the customer’s premises. Provision of the telephone instruments or other equipment is the responsibility of the customer. Some features require specific customer provided customer premises equipment (CPE). In addition, not all CPE will support all features.

C. Directory Listings are furnished in accordance with the rates and regulations specified in Section 9 of this Local Terms of Service.

D. Service Connection Charges as specified in Section 29 of this Local Terms of Service apply to the services offered in this section and are in addition to the Service Establishment Translation Charge. For feature changes after the initial installation, the Service Order Charge will apply in addition to applicable nonrecurring charges.

E. The minimum service period for Centrex Service II is one month.

F. The quality of transmission for calls utilizing call forwarding or conferencing may vary depending on the distance and routing involved.

G. Directory Assistance charges, as specified in Section 39 of this Local Terms of Service, apply to Centrex Service II.

H. Call Forward-Universal, Busy, and No Answer shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part of message toll charges that would regularly be applicable between the station originating the call and the station to which the call is transferred nor shall it be used to simulate rotary service from the Telephone Company central office. Each Centrex Service II access line allows for the forwarding of one call at a given time.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 47 1st Revised Page 5

CENTREX SERVICE II

47.3 REGULATIONS (Cont’d)

I. Temporary Suspension of Service (Vacation Service), as specified in Section 33 of this Local Terms of Service, is not allowed for Centrex Service II.

J. Not all Centrex Service II features are compatible with one another. Some combinations of features will not work when applied on the same Centrex Service II access line.

K. Centrex Service II is not offered in conjunction with key or PBX trunk local exchange service.

L. The assignment of telephone numbers and the sequence of the numbers assigned to a Centrex Service II are made at the discretion of the Telephone Company. The Telephone Company does not guarantee to provide telephone numbers arranged in a consecutive manner. If the customer requests telephone numbers under a special numbering arrangement to be terminated in a Centrex Service II customer group, then additional recurring and nonrecurring charges may apply as determined on a Special Service Arrangement as specified in Section 47.7.

M. Centrex Service II is not provided in association with Local Measured Service, residential lines, and Payphone Line Service.

N. All exchange access lines terminating in a Centrex Service II system must be served by the same central office or associated remote switch, and may be extended to a foreign exchange.

O. The rates and charges applicable to Optional Metropolitan Calling Area (MCA) Service, as specified in Section 46 of this Local Terms of Service also apply per Centrex Service II access line.

P. The Telephone Company shall not be liable, directly or indirectly for damages, unless caused by gross negligence of the Telephone Company in failing to maintain reasonable standards of maintenance and inspection and exercise reasonable supervision.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 47 1st Revised Page 6

CENTREX SERVICE II

47.4 SERVICE FEATURES

A. Standard Features

The Centrex Service II access line rate includes the following features, however the customer may select which features are activated on a per line basis.

Abbreviated Dialing Auto Answer Back Call Forward - Universal, Busy, and No Answer Call Hold Call Transfer Call Waiting Direct Inward Dialing Direct Outward Dialing Last Number Redial Speed Call Short (10) Station Hunting Three-Way Conference with Consultation Hold and Transfer Touch-Tone Service

B. Optional Features

The following optional features are available at the monthly rate specified in Section 47.6.E.

Automatic Call Distribution Automatic Line Call Park/Call Pick-Up Class-of-Service Restrictions Distinctive Ringing/Ring Again Meet-Me-Conference Multiple Appearance Directory Number (MADN) Music On-Hold Secondary Directory Number Speed Call Long (30) Uniform Call Distribution

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-16-2015 Section 47 1st Revised Page 7

CENTREX SERVICE II

47.5 TERM DISCOUNT PLAN (TDP)

A. Term Discount Plans (TDPs) are available for Centrex Service II, and provide the customer with discounted rates. The customer must agree to a minimum service commitment period for Centrex Service II when the TDP is established. The customer must order a TDP in writing to the Telephone Company. A TDP may be ordered based on the following plan options:

Plan A: 1 Year Plan B: 3 Year

B. The customer must specify the length of the initial service period at the time the service is ordered. When a customer converts to a TDP, no Service Establishment Translation Charge is applied toward Centrex Service II facilities in-service at that time. If a customer moves from a month to month plan to a TDP, or upgrades from a 1 year TDP to a 3 year TDP, then no Service Establishment Translation Charge is applied.

C. If a TDP customer disconnects service prior to the end of the TDP, the customer is liable for 100% of the payments remaining for the remainder of the term plan. If Construction and Installation Charges were applied to the service being terminated, any termination charges associated with those services will also apply.

D. Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If Telephone Company initiated rate increases to any rate element or combination of rate elements causes the charges for the entire Centrex Service II under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided that the customer notifies the Telephone Company within 30 days after the effective date of the rate increase.

E. TDP commitment periods can be extended by the customer at any time during the term of the plan, up to a maximum of 3 years. The number of months accrued in the current plan will apply toward the new plan selected. However, charges under the new TDP commitment period will apply only on a go-forward basis.

F. Upon expiration of the TDP service commitment period, the customer may subscribe to a new TDP at the prevailing rates set forth in Section 47.6.A. following. At the end of the TDP service commitment period there is no automatic renewal of the TDP, and the rates will convert to the prevailing month to month rates unless the customer selects a new TDP.

G. Customers under a TDP who change physical locations will not be subject to termination charges if the customer subscribes to a new Centrex Service II TDP at the new location. However, the number of months accrued in the current plan will not apply toward the plan selected for the new location.

MO 15-18

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2018 Section 47 2nd Revised Page 8

CENTREX SERVICE II

47.6 RATES AND CHARGES

A. Business, Centrex Service II Access Line

Monthly Rate

Month to Month $35.00 (I) 1 Year 33.00 3 Year 30.00 (I)

B. Service Establishment Translation Charge Nonrecurring Charge

$50.00

1. This charge applies when performing the central office translation associated with configuring a Centrex Service II customer's network parameters.

2. This charge applies to each Centrex Service II customer group translation activity performed.

3. Service Connection Charges as specified in Section 29 of this Local Terms of Service apply to the services offered in this section and are in addition to the Service Establishment Translation Charge.

C. Feature Change Charge Nonrecurring Charge

1. Per line $10.00 Maximum charge per order 50.00

2. This charge applies when performing changes to service features after the initial installation. This charge applies to both standard features and optional features.

3. For feature changes after the initial installation, a Service Order Charge will also apply.

D. The End User Common Line Charge (EULC) is applicable and will be billed on a per line basis. For rates, see the End User Common Line Charge in Section 4 of the CenturyLink Operating Companies Tariff F.C.C. No. 9.

MO 18-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 47 Original Page 9

CENTREX SERVICE II

47.6 RATES AND CHARGES (Cont’d) Monthly Rate

E. Optional Features

Automatic Call Distribution ICB Automatic Line $ 2.00 Call Park/Call Pick-Up 2.00 Class-of-Service Restrictions 2.00 Distinctive Ringing/Ring Again 2.00 Meet-Me-Conference 20.25 Multiple Appearance Directory Number (per, number, per appearance) 3.00 Music On-Hold (per customer group) 25.00 Secondary Directory Number (per directory number) 3.00 Speed Call Long (30) (per customer group) 5.00 Uniform Call Distribution ICB

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 47 Original Page 10

CENTREX SERVICE II

47.7 SPECIAL SERVICE ARRANGEMENTS

A. Special Service Arrangements are for those customers with a minimum of 26 Centrex Service II access lines. Special Service Arrangements consist of standard equipment and/or services offered under Section 49 of this Local Terms of Service, Centrex Service II.

B. Computation of Rates

Rates for special service arrangements are equivalent to the estimated costs of furnishing the special service arrangements, plus a contribution to Telephone Company overheads.

Estimated cost consists of an estimate of the total cost to the Telephone Company in providing the service including:

2. Depreciation on the estimated installed cost (total investment) of any facilities used to provide the Centrex service based on the anticipated useful service life of the facilities.

3. An amount for return on investment (calculated as the cost of money) computed on the estimated installed cost of the facilities involved in providing the Centrex Service II.

4. Income taxes associated with return on investment.

5. Cost of maintenance.

6. Other taxes. This would include Ad Valorem (property) tax.

7. Any other directly attributable miscellaneous or unusual items or expenses associated with the particular installation.

8. A minimum level of contribution to Telephone Company overheads at or above 5 1/2%.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 47 Original Page 11

CENTREX SERVICE II

47.7 SPECIAL SERVICE ARRANGEMENTS (Cont’d)

C. In the computation of rates for any special service arrangement contract, one of the following rate treatments shall be applied with or without a minimum period termination agreement, in accordance with the judgment of the Telephone Company based on the circumstances involved.

1. A monthly recurring rate with or without an installation charge.

2. A monthly recurring rate only. Rates for special service arrangements are equivalent to the estimated costs of furnishing the special service arrangements, plus a contribution to Telephone Company overheads.

D. Review of Rates and Conditions.

The Telephone Company will, upon developing a contract for the customer's acceptance, submit to the Missouri Public Service Commission Staff (Staff) for review:

1. A copy of the contract containing terms, conditions and charges.

2. The name and location of the customer.

3. A costing summary to include (on a total and per line basis):

a. Total investment (Material and Installation) b. Annual Capital Costs (Depreciation, Cost of Money, and Income Taxes) c. Annual Operating Expenses (Maintenance, Other taxes)

4. A pricing summary to include, where applicable:

a. Total non-recurring charges b. Recurring monthly rate associated with Centrex Service II c. Total Telephone Company contribution (Total price minus total cost)

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 1

INTRASTATE INTRALATA MESSAGE TELECOMMUNICATIONS SERVICE

This section (Section 48) applies to the provision of Intrastate IntraLATA Message Telecommunications Service for customers in the operating territories of Embarq Missouri, Inc. d/b/a CenturyLink, hereinafter referred to as "the Company".

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 2

MESSAGE TELECOMMUNICATIONS SERVICE

Embarq Missouri, Inc. d/b/a Embarq provides Intrastate IntraLATA Message Telecommunications Service (MTS) to its operating territories. Pursuant to the MO PSC Order in Case No. TO-99-254, issued June 10, 1999, the Company will no longer provide Message Telecommunications Service to non-Embarq exchanges on the dates specified in this section.

(Kansas City LATA) Date On Which Embarq Will Discontinue The Provision Exchange NPA NXX Company Of MTS Service

Maitland 660 935 Holway 08/01/99 Skidmore 660 928 Holway 08/01/99

Burlington 660 725 Iamo 08/20/99 Junction Clearmont 660 729 Iamo 08/20/99 Elmo 660 742 Iamo 08/20/99 Westboro 660 984 Iamo 08/20/99

Freeman 816 250,899 MoKan Dial 10/20/99

Rock Port 660 744 Rockport 07/27/99 South Hamburg 660 389 Rockport 07/27/99 Watson 660 993 Rockport 07/27/99

Appleton City 660 476 Embarq Blackburn 660 538 Embarq Blairstown 660 498 Embarq Buckner (1) 816 249,650 Embarq Butler 660 200,679 Embarq Calhoun 660 694 Embarq Camden Point (1) 816 280,445 Embarq Centerview 660 656 Embarq Chilhowee 660 678 Embarq Clinton 660 492,885,890 Embarq Coal 660 477 Embarq Cole Camp 660 668 Embarq Craig 660 683 Embarq Creighton 660 499 Cass County 10/02/99

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 3

MESSAGE TELECOMMUNICATIONS SERVICE

(Kansas City LATA) Date On Which Embarq Will Discontinue The Provision Exchange NPA NXX Company Of MTS Service

Dearborn (2) 816 450,992 Embarq Deepwater 660 696 Embarq East Lynne (2) 816 869 Cass County 10/02/99 Edgerton (1) 816 227,790 Embarq Fairfax 660 686 Embarq Ferrelview 816 243,270, Embarq 464,466,490 Garden City3 816 862 Cass County 10/02/99 Green Ridge 660 527 Embarq Hardin 660 398 Embarq Harrisonville (1) 816 380,884,887 Embarq Henrietta (2) 816 290,494 Embarq Holden (2) 816 732,850 Embarq Holt (1) 816 264,320 Embarq Hopkins 660 778 Embarq Houstonia 660 568 Embarq Ionia 660 285 Embarq Kearney (1) 816 628,635 Embarq King City 660 535 Embarq Kingsville (2) 816 597,720 Embarq Lake Lotawana (1) 816 578,774 Embarq Leeton 660 653 Embarq Lexington 660 259 Embarq Lincoln 660 547 Embarq Lone Jack (1) 816 566,697 Embarq Malta Bend 660 595 Embarq Maryville 660 541,562,582 Embarq Missouri City (1) 816 336,750 Embarq Montrose 660 693 Embarq Mound City 660 442 Embarq Norborne 660 594 Embarq Oak Grove (1) 816 625,690 Embarq

(1) Optional Outstate Calling Area (OCA) service is not available in this exchange since it is classified as a Metropolitan Calling Area (MCA) MCA-3 or MCA-4 exchange. Refer to the Missouri Public Service Order, effective January 5, 1993, in Case #TO-92-306, and Section 48.8 of this tariff for additional information. (2) Optional Outstate Calling Area (OCA) service is available in this exchange; however, the 23- mile OCA radius does not include any Metropolitan Calling Area (MCA) exchanges since this exchange is classified as MCA-5. Refer to the Missouri Public Service Order, effective January 5, 1993, in Case #TO-92-306, and Section 48.8 of this tariff for additional information.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 4

MESSAGE TELECOMMUNICATIONS SERVICE

(Kansas City LATA)

Exchange NPA NXX Company

Odessa (2) 816 230,633 Embarq Orrick (1) 816 496,770 Embarq Otterville 660 366 Embarq Pickering 660 927 Embarq Platte City 816 431,858 Embarq Pleasant Hill (1)] 816 540,987 Embarq Smithton 660 343 Embarq Strasburg 816 680,865 Embarq Sweet Springs 660 335 Embarq Syracuse 660 298 Embarq Tarkio 660 736 Embarq Tipton 660 433 Embarq Urich 660 638 Embarq Warrensburg 660 422,429, Embarq 441,543,747 Warsaw 660 428,438 Embarq Waverly 660 493 Embarq Wellington (2) 816 240,934 Embarq Weston (1) 816 386,640 Embarq Windsor 660 647 Embarq

(Springfield LATA)

Exchange NPA NXX Company

Lebanon 417 588,532 Embarq

(1) Optional Outstate Calling Area (OCA) service is not available in this exchange since it is classified as a Metropolitan Calling Area (MCA) MCA-3 or MCA-4 exchange. Refer to the Missouri Public Service Order, effective January 5, 1993, in Case #TO-92-306, and Section 48.8 of this tariff for additional information. (2) Optional Outstate Calling Area (OCA) service is available in this exchange; however, the 23-mile OCA radius does not include any Metropolitan Calling Area (MCA) exchanges since this exchange is classified as MCA-5. Refer to the Missouri Public Service Order, effective January 5, 1993, in Case #TO-92-306, and Section 48.8 of this tariff for additional information.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 48 Original Page 5

MESSAGE TELECOMMUNICATIONS SERVICE

(St. Louis LATA)

Date On Which Embarq Will Discontinue The Provision Exchange NPA NXX Company Of MTS Service

Crocker 573 736 Alltel 10/20/99 Dixon 573 759 Alltel 10/20/99 Iberia 573 793 Alltel 10/20/99 Ft. Leonard Wood 573 329,563,596 Embarq Newburg 573 762 Embarq Richland 573 765 Embarq Rolla 573 308,341,364, Embarq 368,458,465,466 Salem 573 729,739 Embarq St. Robert 573 336 Embarq Waynesville 573 774 Embarq

(Westphalia LATA) Date On Which Embarq Will Discontinue The Provision Exchange NPA NXX Company Of MTS Service

St. Elizabeth 573 493 Alltel 10/20/99 Mokane 573 676 Kingdom 10/20/99 Tebbetts 573 295 Kingdom 10/20/99 Brazito 573 496 Embarq California 573 796 Embarq Centertown 573 584 Embarq Clarksburg 573 787 Embarq Eugene 573 498 Embarq Holts Summit 573 896 Embarq Jefferson City 573 522,526,556,632, Embarq 634,635,636,659, 680,681,751,761, 821,893 New Bloomfield 573 491 Embarq Russelville 573 782 Embarq St. Thomas 573 477 Embarq Taos 573 395 Embarq

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 6

MESSAGE TELECOMMUNICATIONS SERVICE

48.1 APPLICATION

A. This section (Section 48 – Message Telecommunications Service) applies to Intrastate/IntraLATA Message Telecommunication Service (MTS) furnished or made available by Embarq Missouri, Inc. d/b/a Embarq, hereinafter referred to as the "Company", for communication between two or more points within the same LATA within the state of Missouri.

B. MTS rates ascertained as herein outlined are the effective rates applicable.

C. Any change in rates and/or regulations authorized by the legally constituted authorities acts as a modification of all contracts to that extent without further notice.

48.2 GENERAL TERMS AND CONDITIONS

A. Scope

1. MTS is the furnishing of facilities for telecommunications between service points in different local service areas in accordance with the regulations and system of charges specified in this section. Message charges specified in this section are in payment for MTS furnished between the calling and called service points.

2. Charges specified in this section do not contemplate work being performed by Company employees at a time when overtime wages apply due to the request of the customer, nor do they contemplate work once begun being interrupted by the customer. Additional charges based on cost are applicable if the customer requests that overtime labor be performed or interrupts work once begun.

3. The Company does not undertake to transmit messages but furnishes the use of its facilities to its customers for telecommunications.

4. The design, maintenance and operation of MTS envisions that communications will originate or terminate at a service point of the associated exchange telephone service used for MTS. Connections of customer premises equipment or communications systems or interexchange carrier (IC) provided premises equipment or communications systems may be made to MTS. However, the Company will not be responsible for the through transmission of signals or for the quality of transmission on such connections.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 7

MESSAGE TELECOMMUNICATIONS SERVICE

48.2 GENERAL TERMS AND CONDITIONS (Cont’d)

A. Scope (Cont’d)

B. Availability of Service

1. In case a shortage of service components exists at any time, either for temporary or protracted periods, the establishment of MTS shall take precedence over all others.

2. Service is furnished subject to the availability of the service components required. The Company will (1) determine which of those components shall be used and (2) make modifications to those components at its option.

3. When connections are made to customer or IC provided communications systems at a premise(s) where the customer does not originate or terminate communications, the Company may require that the exchange telephone service be furnished from a local exchange company Serving Office(s) different than the Serving Office(s) designated by the local exchange company to serve that premises.

4. At the option of the Company, Billed Number Screening will be furnished to control instances of fraud associated with billed to third party, station-to-station or person-to- person collect calls or in response to a customer request. Billed Number Screening denotes an arrangement whereby, at the time of call origination, calls are screened for customer preauthorized or Company directed non acceptance.

C. Limitations on Duration of Connection

The Company reserves the right to limit the duration of connection when necessary because of shortage of service components caused by emergency conditions.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 8

MESSAGE TELECOMMUNICATION SERVICE

48.2 GENERAL TERMS AND CONDITIONS (Cont’d)

D. Liability

1. In view of the fact that the customer has exclusive control of communications transmitted over the facilities furnished or used by the Company, and of the other uses for which service components may be furnished him by the Company, and because of unavoidability of errors incident to the services and to the use of such facilities of the Company, the services and facilities furnished or used by the Company are subject to the terms, conditions and limitations specified herein.

2. The liability of the Company for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission or failures or defects in facilities furnished by the Company occurring in the course of furnishing service and not caused by the negligence of the customer, or of the Company in failing to maintain proper standards of maintenance and operation and to exercise reasonable supervision shall in no event exceed an amount equivalent to the proportionate charges to the customer for the period of service during which such mistake, omission, interruption, delay, error or defect in transmission or failure or defect in facilities occurs.

3. The customer indemnifies and saves the Company harmless against claims for libel, slander or infringement of copyright arising directly or indirectly from the material transmitted over MTS facilities, against claims for infringement of patents arising from, combining with, or using in connection with, facilities used by the Company, apparatus and systems of the customer and against all other claims arising out of any act or omission of the customer in connection with facilities provided by the Company.

4. The Company will not be liable for any consequential, incidental or indirect damages for any cause of action, whether in contract or tort. Consequential, incidental and indirect damages include, but are not limited to, lost projects, lost revenues and loss of business opportunity, whether or not the Company was aware or should have been aware of the possibility of these damages.

5. When the facilities of other telephone companies are used in establishing connections to points not reached by the Company's facilities, the Company is not liable for any act or omission of the other company.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 9

MESSAGE TELECOMMUNICATION SERVICE

48.2 GENERAL TERMS AND CONDITIONS (Cont’d)

D. Liability (Cont'd)

6. The Company will make reasonable efforts to cure any material failure to provide service caused solely by year 2000 defects in the Company hardware, software or systems. Due to the interdependence among telecommunications providers and the interrelationship with non-Company processes, equipment and systems, the Company is not responsible for failures caused by circumstances beyond its control, including, but not limited to, failures caused by: 1) the Customer; 2) other telecommunications companies as defined by Missouri statute; or 3) customer premises equipment. In addition, the Company does not ensure compatibility between the Company and non-Company services used by the Customer.

E. Use of Service

Service is provided for use by the customer and may be used by others when authorized by the customer, providing that such use shall be subject to the provisions of this section.

1. Abuse and Fraudulent Use

Service is furnished subject to the condition that there will be no abuse or fraudulent use of the service. Abuse or fraudulent use includes:

a. Use of profane or obscene language.

b. Use of MTS facilities to transmit a message, locate a person, or give or obtain information without payment of the charge applicable for service.

c. Obtaining, attempting to obtain, or assisting another to obtain MTS by rearranging, tampering with or making connection with any facilities used by the Company, or by any trick, scheme, false representation, false credit device, or by or through any other fraudulent means or device whatsoever, with intent to avoid the payment, in whole or in part, of the regular charge for such service.

d. Use of service or facilities of the Company for a call or calls, anonymous or otherwise, if in a manner reasonably to be expected to frighten, abuse, torment, or harass another.

e. Use of service in such a manner as to interfere unreasonably with use of the service by one or more other customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 10

MESSAGE TELECOMMUNICATION SERVICE

48.2 GENERAL TERMS AND CONDITIONS (Cont’d)

E. Use of Service (Cont’d)

2. Unlawful Purpose

Service is furnished subject to the condition that it will not be used for an unlawful purpose.

F. Obligation of the Customer

The calling party shall establish his/her identity in the course of any communication as often as may be necessary. The calling party shall be solely responsible for establishing the identity of the person or persons with whom connection is made at the called location.

G. Suspension and Termination of Service for Cause

1. Upon nonpayment of any sum due the Company, (or its authorized agent), or upon a violation of any of the conditions governing the furnishing of service, or upon the use of any service for the purpose of performing any service in competition with the Company or its connecting carriers, the Company (or its authorized agent), may, by notice in writing to the customer, without incurring any liability, forthwith discontinue the furnishing of service.

2. Terms and Conditions applicable to the Discontinuance of Service are outlined in the Missouri Public Service Commission's Rules and Regulations and the governing local exchange carrier's Local Terms of Service and/or General Exchange Tariff.

3. Written notice of service termination shall be sent or delivered to the customer at least five (5) days prior to the date of proposed discontinuance.

Material previously appearing on this page moved to Original Page 11.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 Original Page 11

MESSAGE TELECOMMUNICATION SERVICE

48.2 GENERAL TERMS AND CONDITIONS (Cont’d)

H. Payment for Service

The customer is responsible for payment of all charges for service furnished the customer, including charges for service originated or charges accepted at the customer's location in accordance with the "Billing and Payment Standards" set forth in the Missouri Public Service Commission's Rules and Regulations and the governing local exchange carrier's Local Terms of Service and/or General Exchange Tariff.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 48 2nd Revised Page 12

MESSAGE TELECOMMUNICATION SERVICE

48.2 GENERAL TERMS AND CONDITIONS (Cont’d)

I. Advance Payments

See Section 1.1 of this Local Terms of Service.

J. Deposits

See Section 1.2.C of this Local Terms of Service.

K. Special Construction Charges

When special construction for individual customers is necessary, special construction charges may apply as set forth in the governing local exchange carrier's Local Terms of Service and/or General Exchange Tariff.

L. Special Taxes, Fees, Charges

When any legally constituted governmental body imposes a franchise, occupation, business, sales, license, excise, privilege, or similar tax of any kind on the Company, the amount thereof, shall be charged on a proportionate basis to all customers receiving service within the boundaries of the governed taxed area. This tax will be in addition to the regular charges for service, and will appear on the customer's regular bill, identified as such.

M. Time and Charges

Time and charges on long distance calls may be quoted upon request from the customer. Name association with time and charge details will be provided where service components permit. The Company reserves the right to determine the service component used where there are multiple service components.

MO 16-03 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 13

MESSAGE TELECOMMUNICATION SERVICE

48.2 GENERAL TERMS AND CONDITIONS (Cont’d)

N. Telecommunications Service Priority (TSP) System

Priority Installation, Restoration, Changes and Maintenance Services shall be provided under Section 13.3.9 of the Embarq Missouri, Inc. d/b/a CenturyLink P.S.C. MO. – No. 26 Access Service Tariff.

48.3 METHOD OF APPLYING RATES – V&H

A. MTS rates between points within the same LATA within the state of Missouri (cities, towns, or localities) are based on the airline distance between rate centers. Each point is designated as a rate center; certain small towns or localities are assigned adjacent rate centers with which they are closely associated for communication purposes or by community of interest.

B. Airline mileages are determined by using vertical and horizontal grid lines which have been established across the United States. The spacing between adjacent vertical grid lines and between horizontal grid lines represents a distance of one coordinate unit. A four digit vertical (V) and a four digit horizontal (H) coordinate are computed for each rate center from its latitude and longitude location on a map. The intersection of the horizontal grid and the distance between any two rate centers is the airline mileage, with fractional miles being rounded up to the next mile. Rates applicable to mileage bands are provided in the MTS Rate Table in Section 48.4.H.

C. Rate Distance Determination

To determine the rate distance between any two rate centers proceed as follows:

Step 1. Obtain the (V) and (H) coordinates for each rate center.

Step 2. Obtain the difference between the (V) coordinates of the two rate centers. Obtain the difference between the (H) coordinates. NOTE: The difference is always obtained by subtracting the smaller coordinate from the larger coordinate.

Step 3. Divide each of the differences obtained in step 1. by three, rounding each quotient to the nearer integer.

Step 4. Square these two integers and add the two squares. If the sum of the squares is greater than 1777, divide the integers obtained in step 2. by three and repeat step 4. Repeat this process until the sum of the squares obtained in step 4. is less than 1778.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 14

MESSAGE TELECOMMUNICATION SERVICE

48.3 METHOD OF APPLYING RATES – V&H (Cont’d)

C. Rate Distance Determination (Cont’d)

To determine the rate distance between any two rate centers proceed as follows:

Step 5. The number of successive divisions by three in steps 3 and 4 determines the value of "N". Multiply the final sum of the two squares obtained in step 4 by the multiplier specified in the following table for this value of "N" preceding:

N Multiplier Minimum Rate Mileage

1 0.9 - 2 8.1 41 3 72.9 121 4 656.1 361 5 5,904.9 1,081 6 53,144.1 3,241

Step 6. Obtain square root of product in step 5 and, with any resulting fraction, round up to next higher integer. This is the message rate mileage except that when the mileage so obtained is less than the minimum rate mileage shown in step 5 preceding, the minimum rate mileage corresponding to the "N" value is applicable.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 48 Original Page 15

MESSAGE TELECOMMUNICATION SERVICE

48.4 TWO POINT SERVICE

A. Class of Calls

Two-Point service is categorized into four classes of calls. Charges apply according to the class of call the calling (originating) party selects.

"Station-to-Station" service refers to a call that is either a Dial Station-to-Station, Customer Dialed Calling Card Station-to-Station, or Operator Handled Station-to-Station, as outlined following. "Person-to-Person" service refers to calls classified as Person-to-Person as outlined following.

1. Dial Station-to-Station (Direct Dial Service)

Applies when the person originating the call (from other than a coin phone) dials the desired telephone without the assistance of an operator and the call is billed to the originating (calling) number. This includes calls forwarded by call forwarding equipment. Dial Station-to-Station rates also apply when the operator:

a. Records the originating telephone number for areas without automatic recording equipment.

b. Records a special identification number for billing purposes from students residing at dorms of universities or colleges which have Centrex or DID Service, for calls placed from dormitory stations.

c. Reaches the called telephone number because of trouble on the network or because dial completion is not available.

d. Places a call for a calling party who identifies himself as being handicapped and unable to dial the call because of that handicap.

e. Re-establishes a direct dialed call due to a service fault that interrupts a call after the called person has been reached.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 16

MESSAGE TELECOMMUNICATION SERVICE

48.4 TWO POINT SERVICE (Cont’d)

A. Class of Calls (Cont’d)

2. Customer Dialed Calling Card Station-to-Station

This class of service involves no other operator services except those necessary to complete the calls described below.

These rates apply when the person originating the call (including calls originating from coin phones):

a. Dials O, plus the telephone number (0+ number), plus a calling card number (where equipment is available) and completes the call without operator assistance.

b. Dials O, plus the telephone number (0+ number), and operator assistance is limited to recording the calling card number for billing purposes.

c. Dials the operator and places a calling card call when equipment precludes either of the foregoing due to trouble on the network or because dial completion is not available.

d. Dials the operator to complete a calling card call and identifies himself as being handicapped and unable to dial the call due to his handicap.

e. Dials the operator to re-establish the call due to a service fault that interrupts the call after the called person has been reached.

3. Operator Handled Station-to-Station

Applies when calls are completed with the assistance of an operator (except in 1 and 2 preceding and 4 following). Included are calls originating from coin telephones except for those coin calls which are categorized as Customer Dialed Calling Card Station-to- Station as described above.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 48 Original Page 17

MESSAGE TELECOMMUNICATION SERVICE

48.4 TWO POINT SERVICE (Cont’d)

A. Class of Calls (Cont’d)

4. Person-to-Person

Applies where the person originating the message specifies to the operator a particular party to be reached. The party may be:

- a person - a mobile service point - an extension, department, or office to be reached via a PBX attendant

Person-to-Person rates also apply when the originating calling party:

- cannot speak to the intended person or location but agrees to speak to someone else. - requests an operator to make arrangements in advance with a particular party or location for the establishment of a call at a specified time.

B. Reversal of Charges (Collect Calls)

Charges for Operator Handled Station-to-Station and Person-to-Person telephone messages may, upon request, be reversed (i.e., charged against the called telephone, provided the charges are accepted at the called telephone).

The regularly established Operator Handled Station-to-Station and Person-to-Person rates apply to collect calls.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 48 Original Page 18

MESSAGE TELECOMMUNICATION SERVICE

48.4 TWO POINT SERVICE (Cont’d)

C. Time of Day Rate Application

The time of day at the calling (originating) party rate center determines whether Day, Evening, or Night/Weekend rates apply. This rule applies whether the message is sent paid or collect.

When the connection is established in one rate period and ends in another, the rate for each rate period applies to the portion of the call occurring within that rate period. In the event that a minute of use is split between two rate periods, the rate in effect at the start of that minute applies.

D. Chargeable Timing of Calls

1. On Dial Station-to-Station, Customer Dialed Calling Card Station-to-Station and Operator Handled Station-to-Station calls, chargeable time begins when connection is established between the calling party and the called party.

2. On Person-to-Person calls, chargeable time begins when connection is established between the calling party and the particular party or service point specified on, or an agreed upon alternate.

3. Chargeable time ends when the calling service point "hangs up" thereby releasing the network connection. If the called service point "hangs up" but the calling service point does not, chargeable time ends when the network connection is released either by automatic timing equipment in the telephone network or by the operator.

4. Chargeable time does not include time lost because of faults or defects in service.

5. When exchange telephone service used for MTS is directly connected (i.e., not connected through a Multiline Terminating System) at a customer's premise(s) to a communications system, chargeable time for all classes of messages begins when a message from the telecommunications network terminates in or passes through the first multiline terminating system or terminal equipment on that communications system. It is the customer's responsibility to furnish appropriate answer supervision to the point of connection with the exchange telephone service so that chargeable time may begin.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 48 Original Page 19

MESSAGE TELECOMMUNICATION SERVICE

48.4 TWO POINT SERVICE (Cont’d)

E. Initial, Additional Minute Rate Periods

MTS rates are quoted in terms of initial and additional minutes.

1. The initial minute period is the first minute or any fraction thereof after connection is made.

2. Additional minutes are each minute or any fraction thereof that connection continues after the initial minute.

F. Time of Day Discount Rate Periods

Discounts for the Evening and Night/Weekend rate periods are expressed as a percent reduction of the Day (Full) rate period and are indicated in the Discount Table following.

1. Discounts apply to the charge for the initial minute occurring within each discount rate period and to all additional minutes occurring within each discount rate period. The discount is computed separately for charges in each rate period and the results are then totaled.

2. When a discount results in a fractional charge, the amount will be rounded to the nearest cent.

3. Discounts are not applicable to Service Charges listed in this section.

4. The "Evening" discount rate applies to calls made on the holidays listed below unless a lower rate would normally apply.

- New Year's Day (January 1) - Independence Day (July 4) - Thanksgiving - Labor Day - Christmas Day (December 25)

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 20

MESSAGE TELECOMMUNICATION SERVICE

48.4 TWO POINT SERVICE (Cont’d)

G. Discount Period Table

1. Discounts are expressed as a percent reduction of the rates illustrated in the MTS Rate Table (Section 48.4.H.).

Mon. Tue. Wed. Thu. Fri. Sat. Sun.

8:00 AM to Day Rate Period 5:00 PM Full Rate 5:00 PM Eve. to Evening Rate Period Rate 11:00 PM 20% discount 20% 11:00 PM Night/Weekend Rate Period to 35% discount 8:00 AM

2. Discounts do not apply to Service Charges specified in Section 48.4.I.

3. The time of day at the location of the calling (originating) service point governs.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 21

MESSAGE TELECOMMUNICATION SERVICE

48.4 TWO POINT SERVICE (Cont’d)

H. MTS Rate Table

1. Rates shown in the following table are applicable to all classes of Intrastate, IntraLATA calls between points within the same LATA within the state of Missouri. (Dial Station-to- Station, Customer Dialed Calling Card Station-to-Station, Operator Handled Station-to- Station, Person-to-Person).

MTS RATE TABLE-DAY (FULL) RATE PERIOD

Initial Each Additional Mileage Minute Minute

1-10 $.09 $0.09 11-14 .12 0.12 15-18 .18 0.18 19-23 .23 0.19 24-28 .36 0.22 29-33 .42 0.24 34-40 .45 0.27 41-50 .47 0.29 51-60 .49 0.33 61-80 .49 0.34 81-100 .50 0.36 101-125 .50 0.37 126-150 .50 0.37 151-190 .50 0.37 191-300 .50 0.37 301-430 .50 0.37 Over 430 .50 0.37

2. Service charges outlined in Section 48.4.I. following apply in addition to these rates.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 05-06-2016 Section 48 2nd Revised Page 22

MESSAGE TELECOMMUNICATION SERVICE

48.4 TWO POINT SERVICE (Cont’d)

I. Service Charges

1. The following intrastate intraLATA operator Service Charges (or, at their option, the governing local exchange carrier's rates filed with and approved by the Missouri Public Service Commission) apply to operator handled calls and are in addition to the rates specified in the preceding Rate Table (Section 48.4.H.).

2. Discounts (Section 48.4.G.) are not applicable to Service Charges.

3. Only one Service Charge per call will apply.

Charge per Call

Customer Dialed Calling Card Station-to-Station $0.34

Operator Handled Station-to-Station 1.50

Person-to-Person 3.30

J. Rates Applicable to Certified Speech/Hearing Handicapped

On direct-dialed messages placed within the same LATA by certified speech and/or hearing handicapped residence customers who are incapable of verbal communication and use a telecommunications device (i.e., teletypewriter or similar keyboard communications terminal device) for communication over the Message Telecommunications network, the Night/Weekend rate discount will apply.

Certification of the speech and/or hearing handicap requires the completion of an application form certified by a physician, otolarynologist, licensed speech pathologist or audiologist.

MO 16-01 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 48 Original Page 23

MESSAGE TELECOMMUNICATION SERVICE

48.4 TWO POINT SERVICE (Cont’d)

K. MTS Charges paid for by Coin Deposits in Coin Telephones

The charge for a call paid for by coin deposit in a coin telephone is the sum, rounded to the nearest multiple of $.05, of the appropriate initial period rate, additional period rates, service charges and other applicable charges.

48.5 CONFERENCE SERVICE

A. General

IntraLATA MTS Conference Service is the furnishing of simultaneous connections between three or more main service points within the same LATA within the state of Missouri.

B. Service Conditions

1. Service is furnished where and to the extent service components permit.

2. Connections will be established or either a Person-to-Person basis or Station-to-Station basis.

3. Upon request, the Company will attempt to establish conference connections at a specified time.

4. Charges for Conference Service may be reversed provided that the total charge is billed against one called service point and that the charge is accepted by the called point.

C. Timing of Messages

1. The chargeable duration of the message is the elapsed time between the start of conversation, with all points on the conference connection and the time at which the disconnect signal is received from the originating service point.

2. When the originating customer requests that one or more service points be added to or disconnected from a conference call on which conversation is in progress, that call is considered terminated and a new call is considered initiated to the revised group of service points.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 48 Original Page 24

MESSAGE TELECOMMUNICATION SERVICE

48.5 CONFERENCE SERVICE (Cont’d)

C. Timing of Messages (Cont’d)

3. Chargeable time does not include time lost because of faults or defects in the service.

D. Rates and Charges

1. The total charge for the conference connection is the sum of the set-up charge plus the charge for total conversation time.

2. The set-up charge is applicable to each main service point (or PBX trunk) included in the conference call.

3. The charge for total conversation time will consist of the total minutes of conversation, multiplied by the appropriate charge per minute, multiplied by the number of main service points.

4. The setup charge for each main service point is as follows:

Set-Up Charge $1.60

5. Per-minute charges for each main service point (or PBX trunk) are as follows:

Mileage Between the Two Most Distant Service Points Charge Per Minute

0 - 18 $0.05

19 - 60 0.10

61 - 150 0.15

Over 150 0.20

6. Additional charges may be applied based upon the cost of any special equipment used. Such additional charges are separate from the rates computed and outlined in this section.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 48 Original Page 25

MESSAGE TELECOMMUNICATIONS SERVICE

48.6 SPECIAL REVERSE CHARGE

A. General

1. This service provides an arrangement in connection with intraLATA MTS whereby a customer offers patrons the privilege of calling him without the payment of an intraLATA long distance message charge and without having to request specific reversal of this charge.

2. This service is not available for party line or coin service.

3. The exchanges from which patrons may call without charge are selected by the customer, subject to the approval of the Company. The selected exchanges must all be within the same LATA within the state of Missouri. For each selected exchange within the same LATA within the state of Missouri, the Company assigns and lists in the directory a special call number.

4. Calls to the special number are accepted when originating at telephones located in the exchange with which the special call number is associated and from other exchanges in the numbering plan area as long as both the originating exchange and terminating exchanges are located within the same LATA within the state of Missouri. Only those long distance calls placed by calling this special number are considered as coming within the scope of the service.

5. The customer agrees to pay the charges for all calls completed by means of the special number.

6. The initial contract period for this service is one month.

7. A directory listing is provided without additional charge only in the exchange selected by the customer as the exchange from which patrons may call without charge.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 26

MESSAGE TELECOMMUNICATION SERVICE

48.6 SPECIAL REVERSE CHARGE

B. Rates and Charges

1. The customer utilizing this service is charged the following charges on a per call basis:

- Operator Handled Station-to-Station Service charge, (Section 48.4.I.) plus

- MTS charges (Section 48.4.H.)

2. In addition to the per call rates above, the following monthly service charge applies:

Monthly Service Charge Special Reversed Toll, per exchange

ADRSRTL $5.55

48.7 CONNECTIONS OF CUSTOMER PREMISES TERMINAL EQUIPMENT AND COMMUNICATIONS SYSTEMS

A. Customer premises equipment and communications systems may be connected at the customer's premises to intrastate intraLATA MTS furnished by the Company where such connections are made in accordance with the provisions of the local exchange carrier's Local Terms of Service and/or General Exchange Tariff.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 27

MESSAGE TELECOMMUNICATIONS SERVICE

48.8 OUTSTATE CALLING AREA (OCA) PLAN*

A. General

1. Description

a. The Outstate Calling Area (OCA) Plan is an optional one-way Dial Station-to- Station Message Telecommunications Service (MTS) for customers in selected exchanges. For a description of the service availability, see 48.8.A.2. below.

b. The OCA Plan offers discounted block of time calling beyond a customer's local exchange to rate centers that fall within the calling scope as defined in 8.1.C below.

c. The local exchange company providing basic local exchange service in each exchange has the option to determine whether this service will be dialed as either 1+ (NXX-XXXX) or on a seven-digit basis.

2. Service Availability

a. The exchange listing in the Schedule of Rates and Charges section in the front of this section (Section 48) identifies exchanges where OCA service is available. Customers in exchanges that are not referenced by Footnote (1) or (2) are eligible to subscribe to the OCA Plan. Customers in exchanges within the Kansas City Metropolitan Calling Area (MCA), other than MCA-5 exchanges, are not eligible to subscribe to the OCA Plan.

b. OCA service is being implemented between May 1, 1993 and September 30, 1994. Service may not be available for all OCA exchanges during this time.

3. Calling Scope

a. The calling scope for an OCA exchange includes all intrastate intraLATA toll rating points within a 23-mile radius. The 23-mile radius, from each exchange, is based on air miles and is measured from rate center to rate center, as defined in Section 48.8.C.

b. Customers in Kansas City MCA-5 exchanges will be able to subscribe to the OCA Plan; however, the 23-mile radius will not include any toll rating points within the MCA. Refer to the Missouri Public Service Commission (MPSC) Order, effective January 5, 1993, in Case # TO-92-306.

* Limited to existing customers at existing locations as of April 5, 2008.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 1st Revised Page 28

MESSAGE TELECOMMUNICATIONS SERVICE

48.8 OUTSTATE CALLING AREA (OCA) PLAN* (Cont’d)

A. General(Cont’d)

4. Calling Options (Cont’d)

Residential and Business customers can choose from two OCA options. Rates are listed in Section 48.8.C and are in addition to the established charges for the service with which the OCA Plan is associated. OCA subscribers are charged the full monthly rate for the block of time selected, even if the full block of time is not used.

a. Two-hour block of time: This option allows subscribers two hours of calling per month at a flat rate. MTS rates are applicable for calls exceeding the two hours.

b. Five-hour block of time: This option allows subscribers five hours of calling per month at a flat rate. An additional per minute rate, as identified in Section III below, applies for all calls exceeding the five hour block. Time of day and holiday discounts are not applicable.

B. Regulations

1. Unless otherwise specified in these regulations, OCA is offered to all classes and grades of residence and business customers located within the eligible OCA exchanges.

2. OCA is not offered in conjunction with Cellular, Payphone Line Service or comparable service offered by other local exchange companies in their exchanges listed in the Schedule of Rates and Charges section in the front of this section (Section 48).

3. OCA is not to be shared or resold.

4. OCA is available to multiline customers on a per account basis only.

5. Time of day and holiday discounts are not applicable for calls within the block of time.

6. Rate Application

a. The minimum service period for subscription to OCA is one month.

b. A customer may purchase only one block of time per month.

c. The monthly charges for an OCA block of time will be charges on a per account basis and are billed in advance.

* Limited to existing customers at existing locations as of April 5, 2008.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 48 Original Page 29

MESSAGE TELECOMMUNICATION SERVICE

48.8 OUTSTATE CALLING AREA (OCA) PLAN* (Cont’d)

B. Regulations (Cont’d)

6. Rate Application (Cont’d)

d. OCA rates and charges are in addition to all other rates and charges paid by a subscriber for all other services of the local exchange company providing basic local exchange service to the OCA subscriber.

C. Rates Residential Business

1. Two-hour block of time: Recurring Monthly Rate $ 9.60 $10.80 Each Additional Minute MTS MTS

2. Five hour block of time: Recurring Monthly Rate $21.85 $24.50 Each Additional Minute 0.07 0.08

a. Service Connection Charges of the local exchange company providing the OCA subscriber’s basic local exchange service are applicable, except where otherwise stated in this section. These charges are applicable when subscribing to our canceling this optional service, or changing from one block of time to another.

b. Service Connection Charges will be waived for a sixty day period commencing with the initial service offering for a particular exchange.

c. For OCA subscribers who are Certified Speech and/or Hearing Handicapped, a 35-percent reduction on all OCA charges will apply.

Certification of the speech and/or hearing handicap requires the completion of an application form certified by an agency designated by the exchange company providing basic local exchange service to the OCA subscriber, or physician, otolaryngologist or licensed speech language pathologist or audiologist.

* Limited to existing customers at existing locations as of April 5, 2008.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 Original Page 30 (Z)

MESSAGE TELECOMMUNICATIONS SERVICE

48.9 CONSUMER SENSE LOCAL TOLL SERVICE

A. General

The Company’s Consumer Sense Local Toll Service is furnished for Dial Station-to-Station intraLATA long distance calls originated in the Company’s exchanges and is available in connection with individual residence and business lines. Customers subscribing to Consumer Sense Local Toll Service will be charged based on the Peak/Off-Peak rate schedule specified below.

Customers subscribing to Consumer Sense Local Toll Service may not subscribe to any other Optional Calling Plan offered by the Company.

B. Regulations

1. Consumer Sense Local Toll Service applies to all Dial Station-to-Station intraLATA long distance messages originated in the Company’s exchanges.

2. The service will be ordered and billed on a per primary billing number (i.e., per account) basis. All applicable calls placed from lines associated with the same primary billing number will be included in the service.

3. Message details are included in the charges specified in 48.9.D.1. following.

4. The service is furnished for a minimum period of one month.

5. Changes to and from Consumer Sense Local Toll Services may be effective only on the subscriber’s next bill date.

6. Consumer Sense Local Toll Service is not available to a customer who subscribes to any other Company-offered optional calling plan or for use with Payphone Line Service.

7. Service is furnished subject to the availability of both the telecommunications facilities and the required billing capabilities.

Material previously appeared on Original Page 38 of this section.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 Original Page 31 (Z)

MESSAGE TELECOMMUNICATIONS SERVICE

48.9 CONSUMER SENSE LOCAL TOLL SERVICE

C. Applicability

The rates under this Service apply to:

All dial Station-to-Station intraLATA Long Distance Message Telephone Service (MTS) originating calls in any of the Company’s exchanges during a billing period.

D. Rates and Charges

The following rate schedule will apply:

Time Frame Weekdays Rate Per Min.

Peak 7:00 am to 7:00 pm* Monday-Friday $ .21/Minute

Off-Peak 7:00 pm to 7:00 am* Monday-Friday $ .09/Minute All Hours Saturday & Sunday

* Up to but not including

48.10 BUSINESS SENSE LOCAL TOLL SERVICE

A. General

The Company’s Business Sense Local Toll Service is furnished for Dial Station-to-Station intraLATA long distance calls originated in the Company’s exchanges and is available in connection with business lines. Customers subscribing to Business Sense Local Toll Service will be charged based on a single flat-rate as specified in the schedule below. Customers subscribing to Business Sense Local Toll Service may not subscribe to any other Optional Calling Plan by the Company.

B. Regulations

1. Business Sense Local Toll Service applies to all Dial Station-to-Station intraLATA long distance messages originated in the Company’s exchanges.

3. Message details are included in the charges specified in 48.10.D.1. following.

4. The service is furnished with three monthly commitment levels: no commitment, a $50 commitment and a $200 commitment. If the customer’s in-service level falls below the commitment level, the Company will bill the customer for the entire commitment level. For example, a customer that commits to a $200 monthly minimum, but only spends $175 in a month, will be billed $200 for the month.

Material previously appeared on Original Page 39 of this section. MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 Original Page 32 (Z)

MESSAGE TELECOMMUNICATIONS SERVICE

48.10 BUSINESS SENSE LOCAL TOLL SERVICE (Cont’d)

B. Regulations (Cont’d)

5. The service is furnished with an option of three term periods: non-term (i.e., month-to- month), one year and two years. The minimum period for the non-term plan is one month. The minimum period for the one-year plan is 12 months. The minimum period for the two year plan is 24 months. If a customer chooses to discontinue participation in the plan prior to the expiration of the one year or two year term periods, the Company will assess Termination Liability charges. The assessed charges would be based on the number of months remaining in the term plan and the minimum monthly commitment level agreed to by the customer.

6. Changes to and from Business Sense Local Toll Service may be effective only on the subscriber’s next bill date.

7. Business Sense Local Toll Service is not available to a customer who subscribes to any other Company-offered optional calling plan or for use with Payphone Line Service.

8. Service is furnished subject to the availability of both the telecommunications facilities and the required billing capabilities.

C. Applicability

The rates offered under this Service apply to:

1. All dial Station-to-Station intraLATA Long Distance MTS originating calls in any of the Company’s exchanges during a billing period.

2. The applicable discount number is determined on the basis of intraLATA billed revenue to a single billing number.

D. Rates and Charges

1. The following rate schedule will apply:

Business Sense Local Toll Rate Schedule

Monthly Minimum (Full Minute Rates*) Commitment Level Non-Term One Year Two Year $ 0 $ .150 $ .140 $ .130 50.00 .140 .130 .120 200.00 .130 .120 .110

Time Frame: 24 Hours/Day, 7 Days/Week

* The above full minute rates bill in first 18 second minimum and additional 6 second increments.

Material previously appeared on Original Page 40 of this section.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 48 Original Page 33 (Z)

MESSAGE TELECOMMUNICATIONS SERVICE

RESERVED FOR FUTURE USE

Material previously appeared on Original Page 41 of this section.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 1

INTRASTATE WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

This section (Section 49) applies to the provision of Intrastate Wide Area Telecommunications Service (WATS) for customers in the operating territories of Embarq Missouri, Inc. d/b/a CenturyLink, hereinafter referred to as "the Company".

Effective August 30, 2019, this service is grandfathered. Availability to current customers is limited (N) to lines currently in service at existing locations. (N)

MO 19-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 2

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

(D)

(D) MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 1st Revised Page 3

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

(D)

MO 19-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 1st Revised Page 4

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

(D)

MO 19-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 1st Revised Page 5

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

(D)

MO 19-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 6

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.1 APPLICATION

Effective August 30, 2019, this service is grandfathered. Availability to current customers is (N) limited to lines currently in service at existing locations. (N)

This section (Section 49 – Wide Area Telecommunications Service) applies to Intrastate Wide Area Telecommunications Service (WATS) furnished or made available by Embarq Missouri, Inc. d/b/a CenturyLink, hereinafter referred to as the Company, over service components wholly within, or party within, the State of Missouri and between points within the State of Missouri.

49.2 GENERAL TERMS AND CONDITIONS

A. Definitions

The following definitions pertain to WATS:

CHANGE: The substitution of 800 Service for Outward WATS or vice versa.

COMPANY: Embarq Missouri, Inc. d/b/a CenturyLink

HUNTING ARRANGEMENT: A grouping of 800 Service access lines arranged for the completion of a given call or arranged for overflow to or from another access line or group of access lines.

INTEREXCHANGE CARRIER (IC): Denotes any individual, partnership, association, joint- stock company, trust, governmental agency, corporation or any other entity engaged for hire in intrastate communications by wire or radio, between two or more exchanges, whether on their own facilities or by reselling the facilities or services of others, which subscribes to services offered under the Intrastate Access Service Tariff to provide intrastate telecommunications services for its own use or for the use of its customers (End users).

INTRALATA: Where the originating service point location and the terminating service point location are all within the same Local Access and Transport Area (LATA).

JOINTLY PROVIDED WATS SERVICE: Jointly provided WATS Service is an arrangement between the Company and an IC. This arrangement provides end user billing of intrastate intraLATA Outward WATS or 800 Service usage at the intrastate intraLATA Outward WATS or 800 rates found in this section. InterLATA usage will be billed at the rates of the IC. If the calling scope of the WATS Access Line is limited to calling within the state of Missouri, the WATS Access Lines found in this section will be used to provide the intrastate intraLATA portion of the Outward WATS or 800 service.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 7

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

A. Definitions (Cont’d)

LOCAL ACCESS AND TRANSPORT AREA (LATA): Denotes a geographical area established for the administration of communications service. It encompasses one or more designated exchanges which are grouped to serve common social, economic and miscellaneous purposes.

MOVE: A change in location on the same premises of the customer's WATS access line.

MULTILINE TERMINATING SYSTEM: Switching equipment (i.e., PBX, Centrex, ACD, tandem switching equipment) and Key Telephone-type systems which are capable of terminating more than one central office line, WATS access line, Private Line Service or communications system.

NETWORK DATA REPORT: ICs providing 800 service jointly with the Company must provide to the Company an 800 Network Data Report. This report shall reflect all 800 telephone numbers that may originate and terminate in the same state within the Company's territory. Each 800 telephone number provided in the 800 Network Data Report will reflect a ten digit Plain Old Telephone Service (POTS) telephone number (for calls completing on jointly provided WATS Access Line Service) to which the 800 Access Service traffic will complete. This report shall also reflect any time or day sensitive routing information which the Company requires to accurately bill and an indicator of the type of termination that will be used in the completion of the 800 call, i.e., common line, WATS Access Line, or other. The IC is required to provide this report before initial 800 Access Service is established. The IC is required to provide an updated 800 Network Data Report on a weekly basis unless the Company and the IC agree that the IC's 800 service activity requires provision of the report on either a more frequent or less frequent basis.

NON-JOINTLY PROVIDED WATS SERVICE: At the option of the IC providing interLATA service to the end user, the IC may choose to not jointly provide WATS Service with the Company. If the WATS Service is not jointly provided, the Company will bill long distance message rates for intraLATA calls originated on interLATA-only WATS Access Lines. For intraLATA 800 Service calls, the rates found in the Intrastate Access Tariff apply.

OPPORTUNITY 800™ SERVICE: The furnishing of service for the termination of dial-type telephone communication services to a local exchange access line from intraLATA service points within the state of Missouri. An Opportunity 800 Service™ customer is provided an 800 service number which, through translations in the national 800 database is terminated to the customer’s local exchange access line.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 8

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C) 49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

A. Definitions (Cont’d)

SERVICE POINT: When used in connection with customer-provided communication channels or systems, denotes the point on the customer's premises where channels provided by or furnished to the customer are terminated in switching equipment used in the normal mode of operation, for communications with service points or customer premises equipment located on the premises.

WIDE AREA TELECOMMUNICATIONS SERVICE (WATS): The furnishing of service for dial- type telephone communications between a WATS access line and intraLATA service points within the State of Missouri. This service is provided only in conjunction with participating IC's for the provision of intrastate WATS or WATS-like Services. The WATS charges set forth in this section are in payment for the intrastate intraLATA service furnished between the originating service and terminating service points. ICs with which the Company will jointly provide intrastate WATS and WATS-like Services are those carriers certificated by the Missouri Public Service Commission in this state. The term WATS refers to both Outward WATS and 800 INWATS) Service unless otherwise specified. The two service offerings (Outward WATS and 800 (INWATS) Service) are defined as follows:

800 (INWATS) SERVICE: The furnishing of service components for dial-type telephone communication to an 800 Service access line from intraLATA toll service points within the State of Missouri in accordance with the regulations and schedules of charges as specified herein, except as provided in the following:

InterLATA dial-type telephone communication to an 800 Service access line provided by the Company is furnished by an IC. Any IC may provide interLATA service using the Company- provided 800 Service access line, subject to the availability and compatibility of the service components of the Company and of the IC.

Since interLATA calls cannot be prevented from reaching an 800 Service number, the customer subscribing to intraLATA 800 Service must also subscribe to an interLATA 800 Service or similar service provided by an IC.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 9

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

A. Definitions (Cont’d)

WIDE AREA TELECOMMUNICATIONS SERVICE (WATS) (Continued)

OUTWARD WATS: The furnishing of service components for dial-type telephone communications from an Outward WATS access line to intraLATA local and toll service points within the State of Missouri in accordance with the regulations and schedule of charges as specified herein, except as provided in the following:

InterLATA dial-type telephone communications from the Outward WATS access line provided by the Company is furnished by an IC. Any IC may provide interLATA service using the Company-provided Outward WATS access line, subject to the availability and compatibility of the service components of the Company and of the IC.

If the subscriber to interLATA Outward WATS does not subscribe to intraLATA Outward WATS, calls made within the same LATA over service components wholly provided by the Company over Company-provided Outward WATS access lines will be billed at charges for toll calls as specified in the Company's Tariffs and/or Local Terms of Service, and local calls as specified in the governing local exchange carrier's Tariffs and/or Local Terms of Service.

WATS ACCESS LINE: A line from the customer's premises to a service office which is provided for the purpose of completing intraLATA WATS calls. Each such line will be arranged at the customer's option for either Outward WATS or 800 Service, but not for both.

B. Undertaking of the Company

1. Transmitting Messages - The Company does not transmit messages but furnishes the use of its services to its customers for communications.

2. The design, maintenance and operation of WATS envisions that communications will originate or terminate at a WATS service point for the purpose of communicating with service points in the specified service areas.

3. Connections of customer premises equipment or communications systems or IC- premises equipment or communications systems to WATS may be made. However, the Company will not be responsible for the through transmission of signals or for the quality of transmission on such connections.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 10

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

C. Availability of Service

Service is furnished subject to the availability of the service components required. The Company will (1) determine which of those components shall be used and (2) make modifications to those components at its option.

D. Liability of the Company

1. In view of the fact that the customer has exclusive control of his communications transmitted over the facilities furnished or used by the Company, and of the other uses for which services may be furnished him by the Company and because of unavoidableness of errors incident to the services and to the use of such facilities of the Company, the services and to the use of such facilities of the Company, the services and facilities furnished by the Company are subject to the terms, conditions and limitations herein specified.

2. The Company's failure to provide or maintain service under this Local Terms of Service shall be excused by labor difficulties, governmental orders, civil commotions, acts of God and other circumstances beyond the Company's reasonable control, subject to the interruption allowance provisions of this Local Terms of Service.

3. With respect to any claim or suit, by a customer or by any others, for damages arising out of mistakes, omissions, interruptions, delays or errors or defects in transmission or service occurring in the course of furnishing service, channels or other service components, the Company's liability, if any, shall not exceed an amount equivalent to the proportionate charge to the customer for the period during which such mistake, omission, interruption, delay, error or defect in transmission or service occurs and continues. This liability shall be in addition to any amounts that may otherwise be due to the customer under this Local Terms of Service as an allowance for interruptions. However, such mistakes, omissions, interruptions, delays, errors, or defects in transmission or service which are caused or contributed to by the negligence’s or willful act of the customer or which arise from or in connection with the use of customer premises equipment or service components shall not result in the imposition of any liability whatsoever upon the Company.

4. The Company shall be indemnified and saved harmless by the customer or customers against claims for libel, slander or the infringement of copyright arising directly or indirectly from the material transmitted over the service components or the use thereof, against claims for infringement of patents arising from combining with, or using in connection with, service components furnished by the Company, apparatus and systems of the customer; and against all other claims arising out of any act or omission of the customer in connection with service components provided by the Company.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 11

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

D. Liability of Service (Cont'd)

5. The Company will not be liable for any consequential, incidental or indirect damages for any cause of action, whether in contract or tort. Consequential, incidental and indirect damages include, but are not limited to, lost projects, lost revenues and loss of business opportunity, whether or not the Company was aware or should have been aware of the possibility of these damages.

6. When the services or facilities of other companies or carriers are used in establishing connections to service points not reached by the Company's lines, the Company is not liable for any act or omission of the company or carrier.

7. The Company does not guarantee nor make any warranty with respect to service components provided by it for use in an explosive atmosphere. The customer shall indemnify and hold the Company harmless from any and all loss, claims, demands, suits or other action, or any liability whatsoever, whether suffered, made, instituted or asserted by the customer, or by any other party or person for any personal injury to or death of any person or persons and for any loss, damage or destruction of any property, whether owned by the customer or others, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of said service components so provided.

The Company may require each customer to sign an agreement for the furnishing of such service components as a condition precedent to the furnishing of such equipment.

The customer shall furnish, install and maintain sealed conduit with explosive proof fittings between the service components provided in an explosive atmosphere and points outside the hazardous area where connection may be made with regular service components of the Company. The customer may be required to install and maintain these service components within the hazardous area if, in the opinion of the Company, injury or damage to Company employees or property might result from installation or maintenance by the Company.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 12

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

D. Liability of Service (Cont'd)

8. The charges specified in this Local Terms of Service do not contemplate work being performed by the Company employees involved at a time when overtime wages apply, due to the request of the customer, nor do they contemplate work once begun being interrupted by the customer. If the customer requests that overtime be performed or interrupts work once begun, an additional charge based on the additional costs involved applies.

9. The Company will make reasonable efforts to cure any material failure to provide service caused solely by year 2000 defects in the Company hardware, software or systems. Due to the interdependence among telecommunications providers and the interrelationship with non-Company processes, equipment and systems, the Company is not responsible for failures caused by circumstances beyond its control, including, but not limited to, failures caused by: 1) the Customer; 2) other telecommunications companies as defined by Missouri statute; or 3) customer premises equipment. In addition, the Company does not ensure compatibility between the Company and non-Company services used by the Customer.

E. Limitation of Service

WATS does not include person-to-person, collect, conference or other calls requiring operator handling, except that an operator will reach the called telephone number where service components are not available for customer dial completion.

WATS is not represented as adapted for connection to other services of the Company or to customer-provided systems. The service contemplates the provision of satisfactory transmission only between the access line and the calling or called station. The access line will be terminated only at the customer's premises located in the same exchange of the same state as that for which the rate applies.

F. Use of Service for Unlawful Purposes

The service is furnished subject to the condition that it will not be used for an unlawful purpose.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 13

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

G. Suspension and Termination of Service for Cause

1. The WATS Access Line may be suspended by the Company in accordance with the Missouri Public Service Commission's Rules and Regulations applicable to the Discontinuance of Service and the governing local exchange carrier's General Exchange Tariff and/or Local Terms of Service. For the purpose of administering this provision, the WATS Access Line is considered business service.

2. Upon non-payment of any sum due the Company, or upon a violation of any of the conditions governing the furnishing of service, the Company may, by notice in writing to the customer, without incurring any liability, forthwith discontinue the furnishing of said service. This written notice shall be sent or delivered to the customer five (5) days prior to the date of the proposed discontinuance. If in the judgement of the Company, unusual risk of financial loss exists, service may be discontinued after 48 hours' written notice has been furnished to the customer.

3. 800 Service is furnished upon the condition that the customer obtain adequate service to permit the use of this service without injurious effects upon it or any other service rendered by the Company. The Company may terminate or refuse to furnish 800 Service to any customer without incurring any liability if the use of the service would interfere with or impair WATS or any other service rendered by the Company, provided that in the case of a termination of service, at least five days have elapsed following written notification to the subscriber by mail or in person of the Company's intention to terminate the service for such cause.

4. The terms and conditions as applied to billing and collection practices for services provided to customers are found in the Rules and Regulations Applying to All Customers' Contracts, Suspension of Service, and Restoration of Service sections (or equivalent sections) of the governing local exchange carrier's General Exchange Tariff and/or Local Terms of Service.

5. The WATS Access Line may not be suspended at the customer's request.

H. Use of the Service by the Customer

Service is provided for use by the customer and may be used by others when so authorized by the customer, providing that all such usage shall be subject to the provisions of this section.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 3rd Revised Page 14

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C) 49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

I. Abuse and Fraudulent Use

Service is furnished subject to the condition that there will be no abuse or fraudulent use of service including, but not limited to:

1. The placing or acceptance of a WATS call in response to any long distance message call which was not completed in order to transmit or receive intelligence without the payment of the applicable long distance message charge.

2. The obtaining, or attempting to obtain, or assisting another to obtain or to attempt to obtain WATS by rearranging, tampering with or making connection with any service components of the Company or by any trick, scheme, false representation or false credit device, or by or through any other fraudulent means or device whatsoever with intent to avoid the payment, in whole or in part, of the regular charge for such service.

3. The use of the service or service components of the Company for a call or calls, anonymous or otherwise, if in a manner reasonably expected to frighten, abuse, torment or harass another.

4. The use of profane or obscene language.

5. The use of the service in such a manner as to interfere unreasonably with the use of service by other customers.

J. Advance Payments

See Section 1.1 of this Local Terms of Service.

K. Payment of Charges

The customer is responsible for payment of all charges for service furnished. Charges are based on rates and terms and conditions in effect at the time the service is furnished as specified in this Local Terms of Service. Usage charges are billed at the end of the billing cycle. All other recurring charges are billed monthly in advance. All charges are due in compliance with billing and collection practices of the governing local exchange carrier's General Exchange Tariff and/or Local Terms of Service.

The terms and conditions applicable to billing and collection practices for service provided to customers are in accordance with the Missouri Public Service commission's Rules and Regulations and the governing local exchange carrier's General Exchange Tariff and/or Local Terms of Service.

MO 19-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 3rd Revised Page 15

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

L. Deposits

See Section 1.2.C of this Local Terms of Service.

M. Defacement of Premises

The Company is not liable for any defacement of or damage to the premises of a customer resulting from the furnishing of service or the installation of the service components and associated wiring furnished by the Company on such premises or by the installation or removal thereof when such defacement or damage is not the result of negligence of the agents or employees of the Company.

N. Theft of Service Components

The customer is required to reimburse the Company for any loss through theft for the service components on the customer's premises.

O. Cancellation of Application for Service

Where an application for service is cancelled by the applicant prior to the start of installation of service components, no charge applies.

Where installation of service components has been started prior to the cancellation, appropriate installation charges apply.

P. Minimum Contract Period

The minimum contract period is one day.

Q. Rates for Fractional Periods

Charges for a fractional part of a month will be a proportionate part of the monthly recurring charges based on the actual number of days the service is furnished. To determine charges for a fractional part of a month, every month is considered to have thirty (30) days.

MO 19-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 49 3rd Revised Page 16

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

R. Maintenance and Repairs

The Company undertakes to maintain and repair the service components which it furnishes to customers. The customer shall be responsible for damages to service components of the Company caused by negligence or willful act of the customer. The customer may not rearrange, disconnect, remove or attempt to repair any service components owned by the Company or the governing local exchange carrier except upon the written consent of the Company. (Z) A nonrecurring Maintenance of Service Charge as specified in Section 7.11 will apply for each repair visit to a customer's premises or the premises of any other customer where the service difficulty or trouble results from the use of customer premises equipment or service components.

S. Access to Customers' Premises

The agents and employees of the Company shall have the right to enter the premises of a customer at any reasonable hour for the purpose of installing, inspecting or repairing the service components of the Company or upon termination of the service for the purpose of removing such service components.

T. Allowance for Interruptions

Credit is allowed for interruption of the access line of 24 consecutive hours or more after being reported out of order. Interruption to the access line, not due to the negligence of the customer, is credited at one-thirtieth of the monthly charge for the access line for each 24 hours or major fraction thereof of interruption. The refund may be accomplished by a credit on a subsequent bill for WATS Service.

Message Telecommunication Service furnished at the customer's request when his WATS is interrupted is charged for at the Message Telecommunications rates contained in section 48 of this Local Terms of Service.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 17

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

U. Special Construction

1. Rates and charges for special construction will be provided as set forth in the governing Intrastate Access Services Tariff of the local exchange carrier providing the closed end.

2. Special construction is that construction undertaken:

a. Where service components are not presently available, and there is no other requirement for the service components so constructed.

b. Of a type other than that which the Company would normally utilize in the furnishing of its services.

c. Over a route other than that which the Company would normally utilize in the furnishing of its services.

d. In a quantity greater than that which the Company would normally construct to serve the customer's needs.

e. On a temporary basis until permanent service components are available.

f. Involving abnormal costs.

g. In advance of the normal construction on an expedited basis.

h. A request for charges for special construction will be subject to a special Quotation Charge for the direct administrative and engineering costs associated with the preparation of that particular quotation. The amount of such charges will be credited to the account of the customer when an order for that particular special construction is received within 90 days of the quotation. The customer will authorize, through a designated representative, the request for a quotation before the Company undertakes any work involved in developing such quotations.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 18

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.2 GENERAL TERMS AND CONDITIONS (Cont’d)

V. Billing Information

When WATS or a WATS-like service is provided by an IC, the IC is required to provide sufficient billing information so that the Company can bill the end user for intraLATA usage as provided for in this section. If sufficient billing information is not provided by the IC, the IC will be liable for the revenue associated with the intraLATA usage.

W. Telecommunications Service Priority (TSP) System

Priority Installation, Restoration, Changes and Maintenance Services shall be provided under Section 13.3.9 of the Embarq Missouri, Inc. d/b/a CenturyLink P.S.C. MO. – No. 26 Access Service Tariff.

49.3. CONNECTIONS OF CUSTOMER PREMISES EQUIPMENT AND COMMUNICATIONS SYSTEMS

Customer premises equipment and communications systems may be connected at the customer's premises to WATS Service furnished by the Company when such connections are made in accordance with the provisions of the Connections of Terminal Equipment Section (or its equivalent section) of the governing local exchange carrier's General Exchange Tariff and/or Local Terms of Service.

49.4 RATES

A. General

1. Each WATS access line will be arranged, at the option of the customer, for either Outward WATS or 800 Service, but not both.

2. Rates for the 800 Service access line in Paragraph 49.4.D.1.a. and the Outward WATS Access line in Paragraph 49.4.D.2.a., following, are for the intrastate intraLATA portion only.

3. Applicable Service Connection Charges are found in the governing local exchange carrier's General Exchange Tariff and/or Local Terms of Service.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 1st Revised Page 19

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.4 RATES (Cont’d)

B. Rate Periods

1. Rates applicable are based on the time of day, day of week as follows:

Mon. Tue. Wed. Thu. Fri. Sat. Sun.

8:00 AM to Business Day Rate Period 5:00 PM 5:00 PM Eve. to Evening Rate Period Rate 11:00 PM Per 11:00 PM Night/Weekend Rate Period to

8:00 AM

2. The Business Day Rate Period for the following holidays will be charged at Evening Period Rates:

- New Year's Day (January 1) - Independence Day (July 4) - Thanksgiving - Labor Day - Christmas Day (December 25)

MO 19-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 20

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.4 RATES (Cont’d)

C. Minimum Average Time Requirement (MATR)

Usage is subject to an average of one minute per completed call in each rate period for each billing period. This means that if the average duration per call in any rate period during each billing cycle is less than one minute, billing will be based on an average duration of one minute per call.

D. Access Lines and Usage Rates

The following rates are for intrastate intraLATA Outward WATS or 800 Service. Installation/non-recurring charges outlined in Section 49.4.H. apply in addition to the access line and usage rates for the installation of each WATS access line.

1. 800 Service (1) Monthly Rate

a. 800 IntraLATA Access Line, $35.50 each.

b. 800 IntraLATA Monthly Usage Rate Table Business Day Evening Night/Weekend

First 9 hours, each hour $18.70 $14.96 $12.15 Next 9 hours, each hour 18.47 14.78 12.00 Next 17 hours, each hour 18.18 14.54 11.81 Over 35 hours, each hour 18.00 14.40 11.70

c. 800 Service Non-Jointly Provided IntraLATA Usage Rate

Under this option, it is not required that the IC jointly provide 800 service with the Company.

(1) In addition, apply the appropriate Special Access Service Surcharge rate (USOC: S25) as found in Section 7 of the governing local exchange carrier's Intrastate Access Service Tariff.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 21

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.4 RATES (Cont’d)

D. Access Lines and Usage Rates (Continued)

2. Outward WATS Monthly Rate

a. Outward IntraLATA Access $25.40 Line, each...

b. Outward IntraLATA Monthly Usage Rate Table Business Day Evening Night/Weekend

First 10 hours, each hour $18.66 $14.94 $12.13 Next 10 hours, each hour 17.22 13.77 11.19 Next 18 hours, each hour 17.01 13.60 11.05 Over 38 hours, each hour 14.36 11.50 9.34

3. Method of Applying Monthly IntraLATA Usage Rate

a. Usage rates for 800 Service in Paragraph 49.4.D.1.b., preceding, will apply to 47 percent of the total intrastate 800 Service usage for each rate period. Usage rates for the remaining 53 percent of the total 800 Service usage will be at the rates as found in the Tariffs and/or Local Terms of Service of the IC.

b. Usage rates for Outward WATS Service in Paragraph 49.4.D.2.b., preceding, will apply to intraLATA usage only. Rates for interLATA Outward WATS usage will be at the rates as found in the Tariffs and/or Local Terms of Service of the IC.

(1) In addition, apply the appropriate Special Access Service Surcharge rate (USOC: S25) as found in the governing local exchange carrier's Intrastate Access Service Tariff.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 22

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.4 RATES (Cont’d)

E. Method of Determining Monthly Charges for Usage

For all WATS access lines on which usage is recorded by the Company by time-of-day rate periods, the usage charge is determined separately for Outward WATS and 800 Service, using steps 1 through 5, following:

Step 1. Determine the total number of completed calls for each rate period for each service arrangement.

Step 2. Apply the Minimum Average Time Requirement of one minute by dividing the number of completed calls for each rate period in each service arrangement by 60. (one call = one minute.)

Step 3. Determine the total actual hours used for each rate period for each service arrangement.

Step 4. Determine the total chargeable hours for each rate period for each service arrangement. This is the greater of 2 or 3, above, rounded to the nearest tenth (one decimal place).

Step 5. Determine the total usage charge for all rate periods in each service arrangement by applying the rates shown in the appropriate rate table for Outward WATS or 800 Service.

F. Timing of Calls

1. Chargeable time begins when connection is established between a service point associated with the WATS access line and the calling or called service point and ends when the calling service point "hangs up", thereby releasing the network connection. If the called service point "hangs up" but the calling service point does not, chargeable time ends when the network connection is released by automatic timing equipment in the telephone network.

2. When a connection is established in one rate period and ends in another, the rate for each rate period applies to the portion of the connection occurring within that rate period.

3. The rate charged is determined by the day and time (standard or daylight savings) at the WATS access line location.

4. When 800 Service is directly connected (i.e., not connected through a Multiline Terminating System) at a customer's premises to a communications system, chargeable time begins when the 800 Service call terminates in or passes through the first multiline terminating system or terminal equipment on that communications system. It is the customer's responsibility to furnish appropriate answer supervision to the point of connection with the 800 Service so that chargeable time may begin.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 23

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.4 RATES (Cont’d)

G. Access Line Extension

Extensions of individual WATS access lines are provided at locations within the intrastate intraLATA territory as provided for in the governing local exchange carrier's General Exchange Tariff and/or Private Line Service Tariff (Local Terms of Service - Section 50).

H. Installation/Nonrecurring Charges

1. The following charges apply for the installation of each WATS access line:

Nonrecurring Charge

Outward WATS $106.00 800 Service $121.00

2. Discontinuance of WATS at one premise and its installation at another premise, all within the same exchange, is considered as an outside move and is subject to regular Installation/Nonrecurring Charges.

I. Directory Listings

Directory listings will be provided upon request for WATS Service in directories within the State of Missouri. Rates for business regular extra listings as contained in the directory services section of the governing local exchange carrier's General Exchange Tariff and/or Local Terms of Service are applicable for all directory listings.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 24

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.5. MISCELLANEOUS CHARGES

Rates, charges and regulations applicable to the business class of service, as found in the governing local exchange carrier's Local Terms of Service and/or Local/General Exchange tariffs, apply in addition to the established WATS charges in this Tariff, for services that are regularly furnished with WATS. Additional services includes such items as a change in telephone number, change from loop start to ground start or vice-versa, inside move of Network Interface, etc., provided at the customer's request.

49.6 SPECIAL TAXES, FEES AND CHARGES

When any legally constituted governmental body imposes a franchise, occupation, business sales, license, excise, privilege, or similar tax of any kind on the Company, the amount thereof, shall be charged on a proportionate basis to all customers receiving service within the boundaries of the governed taxed area. This tax will be in addition to the regular charges for service, and will appear on the customer's regular bill, identified as such.

49.7 SPECIAL SERVICE ARRANGEMENTS

Special Service Arrangements consist of modifications of service components offered under this Tariff. They will be furnished, when practicable, by the Company at charges equivalent to the cost of providing such arrangements if in connection with and not detrimental to any of the other services furnished under the Company's Tariffs and/or Local Terms of Service. Refer to the Rules and Regulations Applying to All Customers' Contract Section (or its equivalent section) of the governing local exchange carrier's General Exchange Tariff or this Local Terms of Service for computation of rates.

49.8 DIRECTORY ASSISTANCE SERVICE

The Company furnishes Directory Assistance Service whereby customers may request assistance in determining telephone numbers of customers who are located within the same local calling area or LATA. Rates and regulations applicable to Directory Assistance service may be found in the governing local exchange carrier's Local and/or General Exchange Tariff and/or Local Terms of Service.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 25

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.9 INTERIM REGULATIONS - 800 SERVICE

A. General

The following terms and conditions will apply to intraLATA calls terminated over 800 Service WATS access lines if the Company is unable to mechanically bill end users the rates as found in Section 49.4 of this section. When the mechanized billing system to bill end users is developed and deployed, the Company will cease applying the terms and conditions found in Section 49.9 of this section.

B. Application of Rates

1. The rates for intraLATA 800 Service will apply to 47 percent of the total intrastate 800 service usage. Rates for the remaining 53 percent will be at the rates as found in the tariffs of the Interexchange Carrier. Intrastate usage over multi-jurisdictional WATS access lines will be determined as described in Section 2, Paragraph 2.3.16 of the Access Services Tariff.

2. The rates for intraLATA 800 Service, as found in Section 49.4, will be billed to the Interexchange Carrier if they cannot be mechanically billed to the end user. This billing plan will continue until the company has the ability to mechanically bill the end user for the current IntraLATA 800 Service rates.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 1st Revised Page 26

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.10 OPPORTUNITY 800 SERVICE

A. Description of Service

1. Opportunity 800 Service is a Common Line Termination Service that provides, where facilities are available, for the termination of IntraLATA 800 calls on residence or business access lines.

2. Opportunity 800 Service provides reverse charge dial-type telecommunications to a Local Exchange Access Line provided by the Company, arranged by the Telephone Company utilizing the Company's 800 data base to receive calls from other stations within the customer's LATA using the public switched network.

3. If a customer wants Opportunity 800 Service in an area which is larger than a single LATA, the customer must subscribe to local exchange telephone service in each LATA where Opportunity 800 Service is desired, or arrange for an interexchange carrier to provide transport of the interLATA calls.

B. Regulations

1. Unless otherwise specified in these regulations, Opportunity 800 Service is subject to the rules and regulations of Wide Area Telecommunications Service specified elsewhere in this service, as well as the rules and regulations for Local Exchange Access Lines as specified in this Local Terms of Service.

2. The Opportunity 800 Service is furnished an 800 service number to be associated with an individual line or trunk. Opportunity 800 Service is not an access line.

3. An Opportunity 800 Service customer may not have more than one 800 telephone number terminating on the same Local Exchange Access Line telephone number.

4. Opportunity 800 Service is not available on Payphone Line Service.

5 Opportunity 800 Service provides for the termination of calls only.

6. Opportunity 800 Service calls must be dialed and completed without the assistance of a Company operator except when the facilities or conditions do not allow customer dial completion. Person-to-person, collect, conference, or other calls requiring operator handling, except as previously specified are not permitted to be completed to the Opportunity 800 Service telephone number.

7. An Opportunity 800 Service call must originate and terminate within the same LATA.

8. Opportunity 800 Service can be provided to a customer by the Telephone Company on a complimentary basis with an interexchange carrier (IXC) in order to furnish a statewide or national 800 service. The rates and charges for the 800 number(s) and intraLATA usage are billed as specified herein. All interLATA usage is subject to the rates and charges specified in the tariff, schedule or local terms of service of the IXC.

MO 19-08 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 27

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.10 OPPORTUNITY 800 SERVICE (Cont’d)

B. Regulations (Cont'd)

9. Connection of Opportunity 800 Service to other services is permitted on a switched basis only. No permanent connection between Opportunity 800 and other services may be established.

10. An Opportunity 800 Service customer must subscribe to and make use of a sufficient number of Local Exchange Access Lines so that use of the service does not interfere with another customer's service or proper operation of the public switched network.

11. One primary directory listing will be provided to each Opportunity 800 Service number, at the customer's option, without charge. This listing will appear in the exchange directory of the customer. Additional directory listings will be provided at the rates applicable for residence or business additional or foreign listings as specified in this Local Terms of Service.

C. Rate Regulations and Charges

1. Monthly Opportunity 800 Service IntraLATA usage rates are based upon the total number of minutes of use for each Opportunity 800 customer according to a discounted rate schedule (See Section 49.10.C.8.). Each Opportunity 800 Service customer will pay $.21 per minute for the first 5 hours of usage. For the next 20 hours of usage, each Opportunity 800 Service customer will pay $.20 per minute of use. Usage greater than 25 hours will be rated at $.19 per minute of use. There are no time of day discounts. There is no minimum usage requirement.

2. Chargeable time begins when a connection is established between a station associated with Opportunity 800 Service and the calling station.

3. Chargeable time ends when the calling station "hangs up" thereby releasing the network connection. If the called station "hangs up" but the calling station does not, chargeable time ends when the network connection is released by automatic timing equipment in the telecommunications network.

4. Opportunity 800 Service usage will be aggregated monthly per Opportunity 800 Service customer and rounded up to the nearest tenth of a minute. This aggregated usage will be rated in accordance with the regulation in 49.10.C.1. preceding.

5. Each Opportunity 800 Service number will have a recurring monthly charge of $5.00, in addition to the rates and charges for each Local Exchange Access Line specified in this Local Terms of Service.

6. In addition to the monthly recurring rate and the monthly usage rate, a service order charge for simple residence/ business will apply, as specified in the Telephone Company's Local Terms of Service, to establish or change Opportunity 800 Service.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 28

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

49.10 OPPORTUNITY 800 SERVICE (Cont’d)

C. Rate Regulations and Charges (Cont’d)

7. Monthly Charges: Monthly Rate Service Establishment Charge

Service Order Charge per Opportunity 800 Number $5.00 Section 29 of this Local Terms of Service

8. Monthly Usage Rates: Rate

IntraLATA Opportunity 800 Service Calls:

0 - 5 Hours, per minute of use $0.21 5 - 25 Hours, per minute of use 0.20 25 + Hours, per minute of use 0.19

9. To promote Opportunity 800 Service, the company will waive the Service Connection Charge to establish this service for 60 days from the effective date of this section.

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-2019 Section 49 2nd Revised Page 29

WIDE AREA TELECOMMUNICATIONS SERVICE - GRANDFATHERED (C)

RESERVED FOR FUTURE USE

MO 19-08(EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 1

PRIVATE LINE SERVICE

This section (Section 50) applies to Private Line Service furnished or made available by Embarq Missouri, Inc. d/b/a CenturyLink, hereinafter referred to as the Company, and for Private Line Service furnished jointly with a connecting company. This section applies to the portion of such Private Line Service furnished by the Company to the point of connection with the service components of another company for which that company's rates and regulations apply, over service components wholly within the Local Access and Transport Areas (LATAs) of the State of Missouri, between two or more points, all of said points being within a LATAs of the State of Missouri. The schedules of rates and specific terms and conditions are set forth in this section.

A list of exchanges in which Private Line Services are available for Embarq Missouri, Inc. d/b/a CenturyLink can be found in Section 15.1 of this Local Terms of Service.

50.1 UNDERTAKING OF THE COMPANY

A. Scope

1. This section contains the general regulations and definitions governing Private Line Service furnished by the Company. The regulations of the connecting company apply to the portion of Private Line Service which it furnishes at "other line" charges.

2. Private Line Service is the furnishing of the Company service components for communication between specified locations all within a Local Access and Transport Area (LATA) of the State of Missouri, 24 hours daily, seven days per week. Service components may be those of the Company only or those of the Company and other connecting companies.

3. The Company does not undertake to transmit messages, but offers the use of its service components, where available, to customers for such purposes.

4. Services provided under this section shall be used by private line customers for use in obtaining end-to-end Private Line Service. Interexchange Carriers may use services found in this section that will meet their administrative needs; however, an Interexchange Carrier is restricted from utilizing services found in this section to furnish a portion of their authorized service offerings.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 2

PRIVATE LINE SERVICE

50.1 UNDERTAKING OF THE COMPANY (Cont’d)

B. Limitations

1. In case a shortage of service components exists at any time, either for temporary or protracted periods, the establishment of Message Telecommunications Service and/or Local Exchange Service shall take precedence over all other services and uses.

2. The furnishing of service under this section will require certain physical arrangements of the service components of the Company and is, therefore, subject to the availability of such service components.

3. The use and restoration of service shall be in accordance with the Federal Communications Commission's Rules and Regulations which specify the priority system for such activities.

4. Subject to compliance with Section 50.1.B.3., preceding, where a shortage of channels or equipment exists at any time, either for temporary or protracted periods, the establishment of Message Telecommunications Service shall take precedence over all other services.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 3

PRIVATE LINE SERVICE

50.1 UNDERTAKING OF THE COMPANY (Cont’d)

C. Liability

1. In view of the fact that the customer has exclusive control of communications over the service components furnished by the Company and of the other uses for which service components may be furnished by the Company, and because of unavoidable errors incidental to the services and to the use of such service components of the Company, the services and service components furnished by the Company are subject to the terms, conditions and limitations herein specified and to such particular terms, conditions and limitations as are set out in Sections 50.10 and 50.12 governing the respective services.

2. The liability of the Company for damages arising out of mistakes, omissions, interruptions, delays or errors or defects in transmission occurring in the course of furnishing service, whether the result of negligence of the Company or other causes shall in no event exceed an amount equivalent to the proportionate charge to the customer for the service during the period in which such mistakes, omissions, interruptions, delays, errors or defects in transmission occur and continue.

However, any such mistakes, omissions, interruptions, delays, errors or defects in transmission or service which are caused or contributed to by the negligence or willful act of the customer, or which arise from or in connection with the use of customer - provided service components or premise equipment shall not result in the imposition of any liability whatsoever upon the Company.

3. The customer indemnifies and saves the Company harmless against claims for libel, slander, or the infringement of copyright arising from the material transmitted over the service components; against claims for the infringement of patents arising from, combining with or used in connection with service components of the Company, apparatus and systems of the customer; and against all other claims arising out of any act or omission of the customer in connection with the service components provided by the Company.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 4

PRIVATE LINE SERVICE

50.1 UNDERTAKING OF THE COMPANY (Cont’d)

C. Liability (Cont’d)

5. The Company does not guarantee nor make any warranty with respect to service components provided by it for use in an explosive atmosphere. The customer indemnifies and holds the Company harmless from any and all loss, claims, demands, suits or other actions or any liability whatsoever whether suffered, made, instituted or asserted by the customer or by any other party or persons for any personal injury to or death of any person or persons and for any loss, damage or destruction of any property, whether owned by the customer or caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of said service components so provided.

The Company may require each customer to sign an agreement for the furnishing of such service components as a condition precedent to the furnishing of such service components.

6. When the facilities of connecting companies are used in establishing connections to points not reached by the Company's facilities, the Company is not liable for any act or omission of the connecting company or companies.

7. The Company is not liable for any defacement or damage to the premises of a customer resulting from the furnishing of channel service components or the attachment of the service components furnished by the Company on such premises or by the installation or removal thereof when such defacement or damage is not the result of negligence of the agents or employees of the Company.

8. The Company shall be under no liability for the quality or defects in voice recordings where Company combined service components are used in making such recordings.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 5

PRIVATE LINE SERVICE

50.1 UNDERTAKING OF THE COMPANY (Cont’d)

D. Provision of Service Components

1. The Company and/or other connecting companies with which it jointly furnishes service will provide, maintain and repair all service components necessary for Private Line Service, except for those facilities on the customer's side of the network interface. Also, the customer must provide his own terminal equipment, communications system or premises wiring for use with such service as specified in Section 50.6.

a. When a Private Line Service is used for teletypewriter transmission, the teletypewriter equipment will be provided by the customer.

b. When a Private Line Service is used for data transmission which requires terminal equipment (data sets) not provided as an integral part of the channel, such data sets will be provided by the customer. It shall be the responsibility of the customer to ensure the continuing compatibility of such data set(s) with the service components furnished by the Company.

c. Where Company-provided service components and customer-provided equipment and/or customer-provided premise wiring are connected to the same Private Line Service, the customer-provided equipment and/or customer- provided premise wiring must be compatible with the Company provided service. The Company has the service responsibility up to the network inter-face on the customer's promise for the customer-provided equipment and/or customer provided premise wiring.

d. IntraLATA Private Line Service is offered where existing service components and operating conditions permit.

2. Maintenance and Repair - All ordinary expense of maintenance and repair associated with network facilities and equipment, unless otherwise specified in this section, is borne by the Company. The customer agrees to take good care of the network equipment and facilities pro-vided. In case of damage to or destruction of any of the Company's network equipment or facilities not due to ordinary wear and tear, the customer is held responsible for the cost of replacing the Company's network equipment destroyed or for the cost of restoring the Company's network equipment to its original condition, except where such damage is not occasioned by the negligence of the customer.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 6

PRIVATE LINE SERVICE

50.1 UNDERTAKING OF THE COMPANY (Cont’d)

D. Provision of Service Components (Cont’d)

3. The charges specified in this section do not contemplate installation, maintenance or repair work being performed by company employees involved at a time when overtime wages apply as a result of customer requests, nor do they contemplate work once begun being interrupted by the customer.

If the customer requests that labor be performed at hours of the day or days of the week other than normal work hours or day, or on holidays, or interrupts work once begun, an additional charge based on the additional costs involved applies. Such charges do not apply if sufficient advance notice is given so that employees' work schedules can be changed. The additional charge does not apply to overtime or premium time worked at the Company's convenience.

In situations where the customer requests that "stand-by" Company personnel be provided for installation or maintenance irrespective of when such "stand-by" personnel are provided, the additional estimated cost of providing such "stand-by" personnel will be billed to the customer.

4. Service components furnished by the Company on the premise of a customer are the property of the Company, whose agents and employees shall have the right to enter said premises at any reasonable hour for the purpose of installing, inspecting or repairing the service components or upon termination of the service for the purpose of removing such service components.

5. When serving wire office boundary realignments are necessary at the discretion of the Company, those Private Line Services affected by the change will be recon-figured, which may result in an increase or decrease in the charges. Any change in the charges billed to a Private Line customer will become effective when the serving office transfer is made.

E. Protective Equipment

1. When a hazardous electrical environment is present at a customer's premise, protective equipment is required to protect all facilities affected when the estimated rise in ground potential is sufficient to cause damage to Company facilities or to endanger the safety of its employees or customers. The customer may elect to provide his own protective equipment, subject to Company specifications. The protective equipment may also be provided in accordance with Section 50.1.G.

2. Neutralizing transformers, isolating transformers, drainage coils and other special protective equipment for use in providing service to the customer's premise where there are high ground potentials, even though not required by Section E.1. preceding, may be provided by the customer subject to Company specifications or in accordance with Section 50.1.G.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 7

PRIVATE LINE SERVICE

50.1 UNDERTAKING OF THE COMPANY (Cont’d)

F. Application for Private Line Service

1. Any applicant for Private Line Service may be required to sign an application requesting the Company to furnish the service in accordance with rates, charges, rules and regulations as specified in this section.

2. The Company reserves the right to refuse service to any applicant who is found to be indebted to the Company, or those connecting companies with whom it jointly provides, for Private Line Service previously furnished, until satisfactory arrangements have been made for the payment of such indebtedness.

The company may also refuse to furnish service to any applicant desiring to establish service for former or previous customers of the Company who are indebted for Private Line Service until satisfactory arrangements have been made for the payment of the prior indebtedness.

3. If Private Line Service is established and it is subsequently determined that either condition in Section F.2. preceding exists, the Company may suspend or disconnect such service on two days' written notice until satisfactory arrangements have been made for the payment of the prior indebtedness.

G. Special Equipment and Arrangements

When the customer requests a service arrangement which requires the installation of special equipment or modification of standard equipment, and for which provision is not other-wise made in this section, it can be furnished by the Company subject to additional regulations, rates and charges as specified for in Section 32 (Special Equipment and Assemblies) of this Local Terms of Service.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 8

PRIVATE LINE SERVICE

50.2 USE

Private Line Service may be used for one or more of the purposes specified in Section 50.2.A., following.

A. Authorized Use

A customer may use Private Line Service for one or more of the following purposes:

1. For the transmission of communications to or from the customer and relating directly to the customer's business.

2. For the transmission, to all stations simultaneously, of communications which relate directly to matters of common interest to the customer when those connected to the service are all in the same general line of business.

3. For the transmission of communications relating directly to the business of a subsidiary corporation(s) over which the customer exercises control through the ownership of more than 50 percent of the voting stock.

4. For the transmission of communication to or from any station of a service furnished to a department or agency of the United States Government when the head of the department of agency, or their duly authorized representative, notifies the Company in writing that the use is intended only for official United States Government business.

5. For the transmission of communications to, from, within and between air carriers where the customer is an aeronautical communications company licensed under the Aviation Services Rules of the Federal Communications Commission to operate stations in the aeronautical mobile and fixed services.

6. Where the customer is an organized stock or commodity exchange for the transmission of communications to or from an exchange member located on the floor of such exchange and relating directly to the business of the member.

7. Where the use of the service relates to coordination or exchange of electrical pooled power for the transmission of communications between any two or more stations of such service or similar services furnished to others who are parties to the coordinating or exchange arrangement.

8. For the transmission of communications to, from and/or between users utilizing premise switching equipment within a Multiline Terminating System Area. The premise Switching equipment may be furnished under a resold or shared arrangement.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 9

PRIVATE LINE SERVICE

50.2 USE (Cont’d)

B. Resale of Use for Others

Interexchange Private Line Service may be resold for the purpose of offering an intrastate communications service to others for a profit, subject to the following regulations:

1. The resale of a Private Line Service may not encompass the conversion of that Private Line Service into Local Exchange Service, Message Telecommunications Service, Wide Area Telecommunications Service or the equivalent thereof.

2. Orders, including those which involve the start, rearrangement, release or discontinuance of service will be accepted by the Company only from the customer.

C. Shared Use of Private Line Service

Interexchange Private Line Service may be shared in a long-term arrangement between the customer and users subject to the following regulations.

1. The customer may, but does not have to, use the Private Line Service.

2. The customer is responsible for payment of all charges incurred that are associated with the service utilized by the customer or sharing arrangement participants.

3. The customer is responsible for compliance with regulations as specified in this Local Terms of Service by each participant in a sharing arrangement.

4. The Company is not responsible for procuring participants for a sharing arrangement.

5. Sharing arrangement must be nonprofit. The total charges to all participants in a sharing arrangement may not exceed the sum of the Company's charges for the Private Line Service. The allocation of charges to each participant should be on a nonprofit prorated basis. Where the customer for a sharing arrangement is organized as a nonprofit entity, a not for profit fee, charged solely for the management, may be allocated by the customer among the sharing participants.

6. The Company shall not be responsible for the allocation of usage or charges for shared Interexchange Private Line Service. Orders, including those which involve the start, rearrangement, release or discontinuance of service, will be accepted by the Company only from the customer.

7. Sharing of Private Line Service may not encompass the conversion of that Private Line Service into Local Exchange Service, Message Telecommunications Service, Wide Area Telecommunications Service or the equivalent thereof.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 10

PRIVATE LINE SERVICE

50.3 OBLIGATION OF THE CUSTOMER

A. Customer Responsibilities

In addition to other rules and regulations, the customer shall be responsible for:

1. Establishing his identity in the course of any communication as often as may be necessary.

2. Establishing the identity of the person or person with whom connection is made at the called service point.

3. Damages to service components of the Company caused by the negligence or willful act of the customer and not due to ordinary wear and tear or other causes beyond the control of the customer.

4. Reimbursing the company for any loss through thefts of the service components on the customer's premises.

5. The provision of appropriate power including the outlet and power wiring when the Company service components installed on the premises of a customer requires power for its operation.

6. Furnishing and maintaining poles and/or underground facilities on private property.

7. The provision, installation and maintenance of sealed conduit with explosive proof fittings between service components furnished by the Company in explosive atmospheres and points outside the hazardous area where connection may be made with regular service components of the Company and may be required to install and maintain Company service components within the hazardous area if, in the opinion of the Company, injury or damage to Company employees or property might result from installation or maintenance by the Company.

8. Obtaining permission for Company agents or employees to enter the premises of the customer at any reasonable hour for the purpose of installing, inspecting, repairing, or, upon termination of the service, removing the service components of the Company.

9. Making all Company Private Line service components available for maintenance purposes at a time agreeable to both the Company and the customer. No allowance will be made for the period during which the service is interrupted for such purpose.

B. Rearrangements and Repairs

A customer may not rearrange, disconnect, remove or attempt to repair or permit others to rearrange, disconnect, remove or attempt to repair any service components installed by the Company, except upon written consent of the Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 11

PRIVATE LINE SERVICE

50.3 OBLIGATION OF THE CUSTOMER (Cont’d)

C. Transfer of Service

Service furnished one customer may be assumed by a new customer upon due notice of cancellation or abandonment, provided there is no lapse in service. The new customer must assume all the obligations of the previous customer. Such transfers are not subject to service charges applicable for Private Line Service.

D. Intended Use

The purpose or purposes for which the Private Line Service is to be used must be made known to the Company at the time of application for service. In the event of a planned change in use of service, the customer will notify the Company, in writing, prior to the change.

50.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES

A. Payment of Charges and Deposits

1. Advance Payments

Applicants for service or channels may be required to pay in advance of the establishment of service the applicable installation charges and any fixed charges applicable for the first month.

2. Payment for Service

The customer is responsible for payment of all charges for service components and services furnished the customer, including any charges transferred to the customer's account where the customer has executed a Contract of Guaranty for the applicant or a present customer. Upon nonpayment of any undisputed delinquent charges, the service may be disconnected in accordance with the provisions of the Rules and Regulations Applying To All Customers' Contracts (Section 24) and Suspension of Service (Section 33) Sections of this Local Terms of Service.

3. Deposits

The Company may require an applicant or a present customer to post a deposit in accordance with the provisions of the Rules and Regulations Applying to All Customers' Contracts Section of this Local Terms of Service.

B. Cancellation for Cause

The Company shall be authorized to discontinue service upon notice from any official charged with the enforcement of the law stating that such service is being used as an instrumentality to violate the law.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 12

PRIVATE LINE SERVICE

50.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (Cont’d)

C. Minimum and Fractional Rates and Charges

1. The minimum service period is one month, except when the cost of special construction is such as to necessitate a longer contract period.

2. When rates are on a "per month" basis, the minimum charge will be for one month. If the period of use exceeds one month, the charges for the fractional part of a month following and consecutive with a full month will be a proportionate part of the monthly charges based on the actual number of days the service components are furnished. For the purpose of administering this regulation with respect to the determination of charges for a fractional part of a month, every month is considered to have 30 days.

3. In applying a rate involving a fraction of a cent, the fraction is carried through the entire computation of the charge for the service. When the charge so computed includes a fraction of a cent, a fraction of less than one-half cent is disregarded, and a fraction of one-half cent or more is treated as one cent.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 13

PRIVATE LINE SERVICE

50.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (Cont’d)

D. Special Construction

1. Rates and charges for special construction will be provided as set forth in Section 14 of the Company's Intrastate Access Service Tariff.

2. Special construction is that construction undertaken:

a. Where service components are not presently available and there are no other requirements for the service components so constructed.

b. Of a type other than that which the Company would normally utilize in the furnishing of its services.

c. Over a route other than that which the Company would normally utilize in the furnishing of its services.

d. In a quantity greater than that which the company would normally construct to serve the customer's needs.

e. On a temporary basis until permanent service components are available.

f. Involving abnormal costs.

g. In advance of the normal construction on an expedited basis.

3. A request for charges for special construction will be subject to a special quotation charge for the direct administrative and engineering costs associated with the preparation of that particular quotation. The amount of such charges will be credited to the account of the customer when an order for that particular special construction is received within 90 days of the quotation. The customer will authorize, through a designated representative, the request for a quotation before the Company undertakes any work involved in developing such quotations.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 14

PRIVATE LINE SERVICE

50.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (Cont’d)

E. Change in Service Arrangement

The normal service charge per channel applies when changing from one type of Private Line Service to another type of Private Line Service.

F. Suspension of Service

Upon request of the customer, service will be suspended without cancellation at any time after the minimum period of service. Service will be suspended for a period of not less than two weeks, and billing shall continue at the full rate. For the purpose of this section, the minimum service period shall be computed from the initial establishment of service or from the date the service was last restored from suspension.

G. Temporary Surrender of a Service

When, at the request of the Company, a service is temporarily surrendered by the customer for other than maintenance purposes, credit will be allowed. The amount of the credit will be determined in the same manner as for an allowance for interruptions.

H. Allowances for Interruptions

If the service is interrupted other than by the negligence or willful act of the customer, an allowance as provided following, at the rate for that portion of the customer's service affected by the interruption, shall be made for the time such interruption continues after the fact is reported by the customer or detected by the Company.

1. No credit is allowed for interruption of less than 24 hours (except for interruptions pursuant to temporary surrender of service). Credit is allowed for the proportionate part of the monthly charge in multiples of one day for each 24 hours of interruption for the portion of the service rendered inoperative by reason of the interruption.

2. Message Telecommunications Service furnished at customer's request when his Private Line Service is interrupted is charged for at Message Telecommunications Service rates.

3. For purposes of administering this regulation with respect to the determination of allowances for a fractional part of a month, every month is considered to have 30 days.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-22-2017 Section 50 2nd Revised Page 15

PRIVATE LINE SERVICE

50.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (Cont’d)

I. Cancellation of Application of Service

Where installation of service components other than those provided by special construction has been started prior to the cancellation of service, the charges specified in Section (C) 29.3.F.2.c. apply. (C)

MO 17-03

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 16

PRIVATE LINE SERVICE

50.5 DEFINITIONS

Certain terms used generally throughout this section are defined as follows:

Authorized Protective Connecting Module - Denotes a protective unit designed by the Company and manufactured under the control of the Company quality assurance procedures which unit is to be incorporated in a conforming answering device.

Baud - Denotes a unit of signaling speed. It is the reciprocal of the time duration in seconds of the shortest signal elements (mark or space) within a code signal. The speed in bauds is the number of signal elements per second.

Bridging - The connection of a channel or channels to another channel or the common point where more that two channels of any type connect.

Building - "Same Building" is a structure under one roof, or two or more structures on the same premises, which are connected by an enclosed passageway in which the wires or cables of the Company may be placed without exposure to outside electrical circuits or the weather. In no case can conduit be considered as an enclosed passageway. The term 'same building" does not include those premises connected by a covered public mall (see Premises.).

Channel - Denotes a portion of a Private Line Service which is a path (or paths) for electrical communication between two or more network interfaces located on a customer premises, or between Company offices, or between a network interface located on a customer's premises and a serving office. A Channel may be furnished in such a manner as the Company may elect, whether by wire, radio or a combination thereof and whether or not by means of a single physical service component or route.

Channel Terminal - The service components required to terminate an intraLATA interexchange channel at a serving office.

Communications Systems - Denotes channels and other service components which are capable, when not connected to Private Line Services, of two-way communications between customer- provided terminal equipment or Company service components.

Company - Embarq Missouri, Inc. d/b/a CenturyLink.

Conformance Number - Denotes an identifying number assigned by the Company to a particular model of conforming answering device, incorporating an authorized protective connecting module, when that model of device is in conformance with the provisions set forth by the Company in the Bell Technical Reference for Conforming Answering Devices.

Conforming Answering Device - Denotes a customer-provided device which automatically answers incoming calls; transmits a prerecorded voice message or appropriate audible signal to the calling party; records a voice message from the calling party, if so designed and arranged; and automatically disconnects from the line in a prearranged manner on completion of the last of the functions for which it was designed and arranged as described in this paragraph. The conforming answering device may include remote interrogation and/or device function control. A conforming answering device must incorporate an authorized protective connecting module and must bear a valid conformance number. MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 17

PRIVATE LINE SERVICE

50.5 DEFINITIONS (Cont’d)

Connecting Arrangement - Denotes the service components provided by the Company to accomplish the direct electrical connection of customer-provided service components with the service components of the Company or the direct electrical connection of Company service components.

Connecting Company - A corporation, association, firm or individual owning and operating one or more exchange(s) and with whom traffic is interchanged.

Contract - The service agreement between a customer and the Company under which service components for communication between specified locations for designated periods, and for which the use of the customer or user specifically named in the contract are furnished in accordance with the provisions of the tariff and/or local terms of service.

Covered Public Mall - A covered public area, intended for the general public use, which runs between two or more premises and is not an integral part of any building.

Customer - The person, firm or corporation who orders service and is responsible for the payment of charges and the compliance with the rules and regulations of the Company.

Customer Premises Equipment - Devices, apparatus and their associated wiring, provided by a customer or user for user with service components furnished by the Company for Private Line Service, not including customer-provided communications systems.

Customer Provided Premises Wiring - Premises wiring provided by a customer for use with service components furnished by the Company for Private Line Service.

Customer Provided Test Equipment - Denotes test equipment located at the premises of the customer or user that is used by the customer or user for the detection and/or isolation of a communications service fault.

Data Access Arrangement - Denotes a protective connecting arrangement for use with the network control signaling unit, or, in lieu of the connecting arrangement, an arrangement to identify a central office line and protective service components and procedures to determine compliance with criteria set forth in this section.

Demarcation Point - That point at which the Company's responsibility for installation and maintenance on a tariffed basis ends and the customer's option to install and/or maintain inside wire begins.

Direct Electrical Connections - Denotes a physical connection of the electrical conductors in the communications path.

Distribution Center - Indicates amplifying and bridging equipment required to connect the various local sections of a music network or to connect local sections to an interexchange section of that network.

Duplex Service - Denotes service which permits customers or users to communicate in both directions simultaneously. MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 18

PRIVATE LINE SERVICE

50.5 DEFINITIONS (Cont’d)

Encoded Analog Content - An analog signal which has been multiplexed and coded within a digital signal.

Equalized - Denotes a procedure which provides for the component frequencies of the material transmitted having about the same relationship at the two ends of the channel.

Equivalent Analog Signal Power - The power of the analog signal at the output of zero level decoder obtained when a digital signal is the input to the decoder. A zero level decoder yields an analog level of OdBm at its output when the input is a digital multiwatt signal.

Exchange - Denotes a unit established by the Company or a connecting company for the administration of telecommunications service in a specified area which usually embraces a metropolitan area, city, town or village and its environs. It consists of one or more serving offices together with the associated plant used in furnishing communications service within that area.

Exchange Area - The area within which the Company will furnish complete telephone service at the service rates applicable within that area.

Grandfathered Connections of Communications System - Denotes connections via Company- provided connecting arrangements of customer communications systems (including their equipment and premises wiring) at the customer's premise, in accordance with any of the Company's tariffs and/or local terms of service, and that are considered to be grandfathered under the Federal Communications Commission's Rules and Regulations because (a) such connection to the telecommunications network or the private line services specified in Section 50.6.B.2., following, were made via Company provided connecting arrangements connected to the telecommunications network or the private line services specified in Section 50.6.B.2., following, as of June 1, 1978, or (b) such connections to the private line services specified in Sections 50.6.B.3. or 50.6.B.4., following were made via Company-provided connecting arrangements prior to May 1, 1983, and such connecting arrangements were of a type of connecting arrangement connected to the private line services specified in Sections 50.6.B.3. or 50.6.B.4. following, as of April 30, 1980.

Grandfathered Connections of Terminal Equipment - Denotes connections via Company-provided connecting arrangements of customer-provided terminal equipment connected at the premises of the customer, authorized user or joint user, in accordance with any of the Company's tariffs and/or local terms of service, and that are considered to be grandfathered under the Federal Communications Commission's Rules and Regulations because (a) such connections to the telecommunications network or the private line services specified in Section 50.6.B.2., following, were made via Company-provided connecting arrangements connected to the telecommunications network or the private line services specified in Section 50.6.B.2., following, as of October 17, 1977 or (b) such connections to the private line services specified in Sections 50.6.B.3. or 50.6.B.4, following, were made via Company-provided connecting arrangements prior to May 1, 1983, and such connecting arrangements were of a type of connecting arrangement connected to the private line services specified in Sections 50.6.B.3. or 50.6.B.4., following, as of April 30, 1980.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 19

PRIVATE LINE SERVICE

50.5 DEFINITIONS (Cont’d)

Half Duplex Service - Denotes service which permits communications alternately in either direction or for communication in one direction only, including bidirectional simultaneous transmission of tones required solely for control purposes, quick turnaround or synchronization.

Interexchange Carrier (IC) or Interexchange Common Carrier - Denotes any individual, partnership, association, joint-stock company, trust, governmental entity or corporation engaged for hire in intrastate communication by wire or radio, between two or more exchanges, whether on their own facilities or by reselling the facilities or services of others.

Interexchange Channel - That portion of a Private Line Service which interconnects two primary serving offices in different exchanges or metropolitan exchanges within the same LATA.

Interexchange Service - A Private Line Service within the same LATA where the network interfaces located on customer's premises are in different exchanges or metropolitan exchanges within the same LATA.

Interoffice Channel - That portion of a Private Line Service within the same LATA which interconnects (1) local channels in different serving offices associated with intraexchange service or (2) interexchange channels with local channels.

Intrabuilding Network Cable - Cable in a building that extends the outside plant distribution service components from the building entrance to equipment rooms, cross connection points or other distribution points.

IntraLATA - Services which originate and terminate in the same Local Access and Transport Area (LATA).

Isochronous - Transmission timing derived from the signal carrying the data (i.e., no timing or clock lead is provided at the customer interface).

Local Access and Transport Area (LATA) - Denotes a geographical area established for the administration of communications service. It encompasses designated local operating company exchanges which are grouped to serve common social, economic and miscellaneous purposes.

Local Channel - That portion of a Private Line Service which interconnects a network interface located on a customer's premises to an interexchange channel.

Move -When used in connection with the application of move charges for Private Line Service, denotes a change in the physical location on different premises when made at the request of the customer, without discontinuance of service, of service components provided by the Company.

Multiline Terminating System Area - Denotes a premises or multi-premises within the same building or continuous property in resold or shared use arrangements for customer premises key or switching equipment.

Multipoint Service - Denotes a service arrangement which provides communications capability between more than two private line network interfaces within the same LATA constituting a common dedicated communications system.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 20

PRIVATE LINE SERVICE

50.5 DEFINITIONS (Cont’d)

Network Control Signaling - Denotes the transmission of signals used in telecommunications systems which performs functions such as supervision (control, status and charging signals), address signaling (e.g., dialing), calling and called number identification, audible tone signals (call progress signals indicating reorder or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of switching machines in the telecommunications systems.

Network Control Signaling Unit - Denotes the service components furnished, installed and maintained by the Company for the provision of network control signaling.

Network Interface - A point of minimum penetration on a customer's premises where the network service is electrically terminated. This physical interface or demarcation point is a standard registration jack or its equivalent which provides electrical isolation between the network service and the customer premises and is defined for each type of Private Line Service (See Demarcation Point).

Other Line Charges - The charges applied by another company for the portion of an intraLATA interexchange service which it furnishes. The "other line" charges added to the Company's charge for the portion of the intraLATA interexchange service which it furnishes is the through charge for the entire intraLATA interexchange service furnished jointly by the Company and other connecting companies.

Other Telephone Company - See Connecting Company

Premises - All portions of the same building occupied by the same customer, provided that:

The portions are not separated from each other by intervening offices, rooms, or suites not occupied by the customer.

The portions of different floors are contiguous and that the portion on the upper floor is directly above the portion occupied on the lower floor.

All of the buildings are located on one continuous plot of property, all of which plot is owned and/or held under lease by the same customer, and the buildings are not separated by a public vehicular thoroughfare which is governmentally owned.

Premises Wiring - Wiring on the customer's side of the network interface provided for use with service components furnished by the Company for Private Line Service.

Primary Serving Office - That office in a single office service area or that office of a multi-office service area which is designated by the Company as the primary serving office. A primary serving office is also a serving office. In a service area where a serving office is not physically located, a theoretical location has been established by the Company for billing purposes.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 21

PRIVATE LINE SERVICE

50.5 DEFINITIONS (Cont’d)

Private Line Service - Channels and other service components (when provided by the Company) provided solely for the use of a customer or user.

Registered - Denotes equipment which complies with and has been approved within the registration provisions of the Federal Communications Commissions Rules and Regulations.

Served Direct Service - Those service components provided for specified two-point intraexchange channels between different buildings on different premises which do not route through a serving office.

Service Area - An exchange of a metropolitan exchange.

Service Components - All the plant and equipment of the Company, including all tangible and intangible real and personal property, without limitation, and any and all means and instrumentalities in any manner owned, operated, leased, licensed, used, controlled, furnished or supplied for, by or in connection with the business of the Company, including any construction work in progress.

Service Point - Denotes the service components furnished by the company at a location on a premises connected for Private Line Service, or a point on a premises at which a Private Line Service is terminated, where the service at that premises involves only channels furnished by the Company, and the transmitting or receiving equipment, or combination transmitting and receiving equipment, is furnished by the customer.

Serving Office - The office in the service area from which a customer would normally be served for Local Exchange Service. Where the serving office is not located in the service area, a theoretical location has been established by the Company for billing purposes.

Serving Office Area - The specific area normally served by a serving office. A serving office area may be served in several ways, namely:

By a single unit serving office with one telephone number prefix.

By a multiple unit serving office with multiple telephone number prefixes.

By a theoretical serving office with switching equipment located in another exchange or serving office area. Such an area is also termed a "potential serving office area."

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 22

PRIVATE LINE SERVICE

50.5 DEFINITIONS (Cont’d)

Station Port - The classification of the station interface for off-premises main stations or extension stations of a premises PBX (or similar) switching system used in reference to loop signaling requirements on grandfathered and registered PBX systems.

Studio - When used in connection with Private Line Service for wired music distribution, indicates fixed premises of a customer at which personnel of the customer are present and in which audio material regularly originates or is received for closed circuit transmission to wired music service point locations. The term "studio" excludes all locations where the subject matter to be transmitted is not originated primarily for wired music distributions.

Termination - When used in connection with the application of termination charges for Private Line Service, denotes the discontinuance, either at the request of the customer, or by the Company, under the regulations concerning cancellation for cause of service or service components provided by the Company.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 50 2nd Revised Page 23

PRIVATE LINE SERVICE

50.6 CONNECTIONS

A. General Provisions

1. General

a. Terminal equipment and communication systems may be connected at the customer's premises to Private Line Service furnished by the Company where such connections are made in accordance with applicable provisions of this Local Terms of Service and the Connections with Equipment of Facilities Provided by the Customer (Section 7) and Private Line and Equipment (Section 21) Sections of this Local Terms of Service.

b. The term "telecommunications service," when used in this section, denotes Local Exchange Service, Message Telecommunications Service (MTS) and Wide Area Telecommunications Service (WATS).

2. Responsibility of the Customer

a. The customer shall be responsible for the installation, operation and maintenance of any customer or interexchange carrier-provided terminal equipment or communications system. No combination of customer premises equipment or communications system shall require a change or alteration in service components of the Company, cause electrical hazards to Company personnel, damage to Company service components, malfunction of Company billing equipment or degradation of service to persons other than the use of the subject terminal equipment or communications system, his calling or called party. Upon notice from the Company that customer premises equipment or a communications system is causing such hazard, damage, malfunction or degradation of service, the customer shall make such change as shall be necessary to remove or prevent such hazard, damage, malfunction or degradation of service.

b. The customer shall be responsible for the payment of a nonrecurring Trouble Isolation Charge found in Section 7.11 of this Local Terms of Service for each (T) repair visit to a premises of the customer or user or premises of any other customer where the service difficulty or trouble results from the use of equipment or service components provided by the customer or user.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 24

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

A. General Provisions (Cont’d)

3. Responsibility of the Company

a. Private Line Service is not represented as adapted to the use of the customer or interexchange carrier-provided terminal equipment or communications system. Where such terminal equipment or communications systems are used with Private Line Service, the responsibility of the Company shall be limited to the furnishing of service components suitable for Private Line Service and to the maintenance and operation of service components in a manner proper for such service. Subject to this responsibility, the Company shall not be responsible for (1) the through trans-mission of signals generated by the customer premises equipment or communications system or for the quality of, or defects in, such transmission, or (2) the reception of signals by customer premises equipment or communications system or (3) address signaling where such signaling is performed by customer - provided signaling equipment.

b. The Company will, at the customer's request, provide information concerning interface parameters, including the number of ringers which may be connected to a particular line needed to permit customer premises equipment to operate in a manner compatible with the telecommunications services network.

c. The company may make changes in its telecommunications service network, service components, operations or procedures where such action is not inconsistent with the Federal Communications Commission's Rules and Regulations. If such changes can be reasonably expected to render any customer premises equipment or communications system incompatible with the telecommunications services network, or require modification or alteration of such customer premises equipment or communications system, or otherwise materially affect its use or performance, the customer or interexchange carrier will be given adequate notice in writing to allow the customer or the interexchange carrier an opportunity to maintain uninterrupted service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 25

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

A. General Provisions (Cont’d)

4. Recording of Two Way Telephone Conversations

Private Line Service is not represented as adapted to the recording of two-way telephone conversations. When customer-provided voice recording equipment is used with a Private Line Service which is connected to telecommunications services, the provisions relating to Recording of Two-Way Telephone Conversations as set forth in the Connections with Equipment or Facilities Provided by Customers Section (Section 7) of this Local Terms of Service are applicable to such Private Line Service.

5. Violation of Regulations

When any customer's or interexchange carrier's customer premises equipment or communications system is used with Private Line Service in violation of any of the provisions in this section, the Company will take such immediate action as necessary for the protection of the telecommunications network and Company employees and will promptly notify the customer or interexchange carrier of the violation. The customer shall take such steps as are necessary to discontinue such use of the terminal equipment or communications system, or correct the violation, and shall confirm in writing to the Company within 10 days following the receipt of written notice from the Company, that such use has ceased or that the violation has been corrected. Failure to discontinue such use or correct the violation and to give required written confirmation to the company within the time stated above, shall result in suspension of the customer's service until such time as there is compliance with the provisions of this section.

6. Connection of Service Components Furnished by the Customer Which Involve Hazardous or Inaccessible Locations

Service Components furnished by the customer which involve hazardous or unaccessible locations may be connected with Private Line Service furnished by the Company. Such service components furnished by the customer must comply with the minimum protection criteria contained in Section 50.6.C.5., following.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 26

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

B. Connections of Registered Equipment, Grandfathered Terminal Equipment and Grandfathered Communications Systems

1. Terminal equipment, protective circuitry and communications systems that are registered may be connected to those Private Line Services specified in Section 50.6.B.2., 50.6.B.3., or 50.6.B.4., following, subject to Section 50.6.A., preceding, and further subject to the Connections with Equipment or Facilities Provided by Customers Section (Section 7) of this Local Terms of Service.

2. The connection may be made only at the premises of the customer or user to Series 300 (1) or 400 Private Line Service that present a two-wire or four-wire loop signaling interface for such connection under the following conditions:

a. Registered terminal equipment, registered protective circuitry and registered Key Telephone Systems may be connected to the service point end of Private Line services furnished in connection with off-premises service.

b. Registered PBX Systems may be connected as a trunk termination to the service point end of Private Line Services furnished in connection with off-premises service.

c. Registered terminal equipment, registered protective circuitry and registered Key Telephone Systems may be connected to common controlled switching access lines.

3. The connection of registered terminal equipment and registered PBX Systems may be made only at the customer's premises to a Series 300 (1) or 400 Private Line Service that presents an interface for a two-wire or four-wire transmission, with separate E & M signaling leads conventionally known as Type I (battery/ground) or Type II (contact closure type). Such E & M signaling leads are those terminal equipment or PBX leads (other than voice or data communications leads) used for the purpose of transferring supervisory or address signals across the interface.

(1) Obsolete - applicable to existing installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 27

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

B. Connections of Registered Equipment, Grandfathered Terminal Equipment and Grandfathered Communications Systems (Cont’d)

4. The connection of customer-provided registered terminal equipment and registered PBX System may be made only at the premises of the customer to a Series 100, 300 (1) or 400 Private Line Service furnished to provide indications of message registration of outgoing calls or Automatic Identification of Outward Dialing (AIOD) to such customer-provided equipment or systems.

In addition, customers who intend to install, perform additions to, or make rearrangements of AIOD functions shall give advance notice to the Company in accordance with the procedures specified in the Federal Communications Commission's Rules and Regulations or as otherwise authorized by the Federal Communications Commission.

The connection of customer-provided registered terminal equipment and registered PBX System may be made only at the premises of the customer to a Series 100, 300 (1) or 400 Private Line Service furnished to provide indications of message registration of outgoing calls or Automatic Identification of Outward Dialing (AIOD) to such customer-provided equipment or systems.

5. Grandfathered terminal equipment and grandfathered communications systems directly connected to the Private Line Services specified in Section 50.6.B.2, preceding, are subject to regulations in the Connections with Equipment or Facilities Provided by the Customer Section of this Local Terms of Service.

(1) Obsolete-applicable to existing installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 28

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

C. Connections of Customer Premises Equipment and Communications Systems Not Subject to the Federal Communications Commission's Registration Program

1. General

a. Connecting arrangements are not required and minimum protection criteria are not applicable where customer premises equipment or communications system are connected with the following channels when such channels are used for the types of transmission specified herein due to the nature of the service provided and/or type of channels and equipment used:

- Series 100 - Series 200 - Series 400

b. Except as otherwise provided in Section 50.6.B. preceding, customer premises equipment and communications systems may be electrically connected to Private Line Services in accordance with Section 50.6.C.

(1) When the customer premises equipment or communications system is connected with Private Line Service furnished by the Company and such Private Line Service is not arranged for connection to telecommunications services, such connections shall be made to a network interface provided by the Company.

(2) When the customer premises equipment or communications system is connected with Private Line Service furnished by the Company and such Private Line Service is arranged for connection to telecommunications services:

(a) Except as otherwise specified in Section 50.6.C.4.b., following, such connections shall be made through a connecting arrangement as provided for in this Section.

(b) The connection shall be such that the functions of the network control signaling (except customer-provided tone-type address signaling through a Company-provided connecting arrangement) are performed by service components furnished by the Company.

(c) Customer premises equipment or communications systems connected pursuant to Section 50.6.C.1.b. (1) or (2), preceding, must comply with the minimum protection criteria specified in Section 50.6.C.5., following.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 29

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

C. Connections of Customer Premises Equipment and Communications Systems Not Subject to the Federal Communications Commission's Registration Program (Cont’d)

2. Data Terminal Equipment-Direct Electric Connection

Customer-provided data terminal equipment which involves direct electrical connection to service components furnished for Private Line Service by the Company may be used with such service components for such purpose under the conditions set forth below:

a. The customer shall be responsible for ordering and specifying the type channel and the channel conditioning for operation with data processing equipment provided by the customer. The undertaking of the Company is to furnish the type channel and channel conditioning as ordered and specified by the customer.

b. Except as otherwise specified in Section 50.6.C.2.c. following, when the connection of customer-provided data terminal equipment requires the use of data sets, the data sets will be provided by the customer. When the customer provides his own data set(s) on a given Private Line Service, it shall be the responsibility of the customer to ensure the continuing compatibility of such data set(s) with the service components furnished by the Company.

c. To protect the telecommunications services network, the connection of customer- provided data terminal equipment to Private Line Service provided by the Company, when such Private Line Service is arranged for connection to telecommunications services, shall be through a connecting arrangement as described below:

Data Access Arrangement - When the customer provides and uses data terminal equipment through a data access arrangement, the customer shall furnish the equipment which performs the function of data signal conditioning and the Company shall furnish the data access arrangement for use with the network control signaling unit.

d. When the data access arrangement furnished with customer premises equipment is used for both voice and data communications, the data access arrangement will be used to connect the customer premises equipment for voice communications.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 30

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

C. Connections of Customer Premises Equipment and Communications Systems Not Subject to the Federal Communications Commission's Registration Program (Cont’d)

3. Voice Terminal Equipment

a. Customer-provided voice terminal equipment may be connected at the customer's premises to Private Line Service in accordance with the following when such Private Line service is arranged as provided in Section 50.6.C.1.b.(2), preceding.

(1) The connection shall be made through a network control signaling unit and a connecting arrangement furnished by the Company.

(2) When the data access arrangement is furnished in connection with customer premises equipment and such premises equipment is used for both voice and data communication, the data access arrangement will be used to connect the customer premises equipment for voice communication.

b. Attested equipment and conforming answering devices may be used with Private Line Service subject to the provisions of the Connections With Equipment of Facilities Provided by Customers Section of this Local Terms of Service.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 31

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

C. Connections of Customer Premises Equipment and Communications Systems Not Subject to the Federal Communications Commission's Registration Program (Cont’d)

4. Communications Systems

a. Customer-provided communications systems (other than communications systems connected pursuant to Section 50.6.B. preceding) may be connected to Private Line Service in accordance with Section 50.6.C. These communications systems (including channels derived from such systems) not exceeding voice grade may be connected at the customer's premises where the customer has a regular and continuing requirement for the origination or termination of communications over the customer-provided communications system provided that:

(1) The normal mode of operation of the customer-provided communications system shall be to provide communications originating or terminating at the premises on which the connection is made.

(2) The connection shall be made through switching equipment provided by the customer.

(3) The connection shall be to channels of voice grade or less.

b. When the Private Line Service is arranged as provided in Section 50.6.C.1.b.(2), preceding, the connection is made through:

(1) A connecting arrangement provided by the Company.

(2) Registered or grandfathered terminal equipment, communications systems or protective circuitry which, either singularly or in combination, assures that the requirements of the Federal Communications Commission's Rules and Regulations are met at the private line network interface.

Minimum protection criteria as set forth in Section 50.6.C.5., following, must be complied with when the connection is made through equipment or systems that are not registered.

In lieu of these requirements for total hardware protection, an optional, alternative method as described in Section 50.6.C.4.c., following, is available for the control of signal power only.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 32

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

C. Connections of Customer Premises Equipment and Communications Systems Not Subject to the Federal Communications Commission's Registration Program (Cont’d)

4. Communications Systems (Cont’d)

c. When customer-provided communications systems not subject to the Federal Communications Commission's Rules and Regulations are connected to Private Line Services that are arranged as provided in (a) a Company-provided connecting arrangement or (b) registered or grandfathered terminal equipment or communications systems, protective circuitry which assures that all of the requirements of the Federal Communications Commission's Rules and Regulations are met at the Private Line Service network interface, no further action is required. However, when a customer elects to connect a communications system to Private Line service and the registered or grandfathered equipment, system or protective circuitry through which the connection is made does not provide protection for signal power control, the customer must comply with the following institutional procedures:

(1) The customer-provided communications system must be installed, operated and maintained so that the signal power (within the frequency range of 200-4000 Hertz) at the Private Line Service network interface continuously complies with the Federal Communications Commission's Rules and Regulations.

(2) The operator(s)/maintainer(s) responsible for the establishment, maintenance and adjustment of the voice frequency signal power present at the Private Line service network interface must be trained to perform these functions by successfully completing one of the following:

(a) A training course provided by the manufacturer of the equipment used to control voice frequency signal power.

(b) A training course provided by the customer or authorized representative, who has responsibility for the entire communications system, using training materials and instructions provided by the manufacturer of the equipment used to control the voice frequency signal power.

(c) An independent training course (e.g., trade school or technical institution) recognized by the manufacturer of the equipment used to control the voice frequency signal power.

(d) In lieu of the preceding training requirements, the operator(s)/maintainer(s) is under the control of a supervisor trained in accordance with Section 50.6.C.4.a(1) through (3)., preceding.

Upon Request, the customer is required to provide the proper documentation to demonstrate compliance with these requirements. MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 33

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

C. Connections of Customer Premises Equipment and Communications Systems Not Subject to the Federal Communications Commission's Registration Program (Cont’d)

4. Communications Systems (Cont’d)

c. When customer-provided communications systems not … (Cont’d)

(3) At least 10 days' advance notice must be given to the Company in the form of a notarized affidavit before the initial connection of the customer- provided communications system, A copy of the affidavit must also be maintained at the customer's premises. The affidavit must contain the following information:

(a) The full name, business address, business telephone number and signature of the customer or authorized representative who has responsibility for the operation and maintenance of the communications system.

(b) The line(s) which the communications system will be either connected to or arranged for connection to.

(c) A statement that all operations associated with the establishment, maintenance and adjustment of the signal power present at the Private Line Service network interface will comply with Federal Communication's Commissions Rules and Regulations.

(d) A statement describing how each operator/ maintainer of the communications system will meet and continue to meet the training requirements for persons installing, adjusting or maintaining the communications system.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 50 2nd Revised Page 34

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

C. Connections of Customer Premises Equipment and Communications Systems Not Subject to the Federal Communications Commission's Registration Program (Cont’d)

4. Communications Systems (Cont’d)

d. Extraordinary Procedures

(1) The Company may invoke extraordinary procedures to protect the Private Line Service where one or more of the following conditions are present:

(a) Information provided in the affidavit gives reason to believe that a violation of the Federal Communications Commission's Rules and Regulations or the Institutional Procedures set forth is Section 50.6.C.4.c., preceding, is likely.

(b) Harm has occurred and there is reason to believe this harm was a result of operations performed under the Institutional Procedures set forth in Section 50.6.C.4.c, preceding.

(2) The extraordinary procedures which can be invoked by the Company include:

(a) Requiring the use of protective apparatus which either protects solely against signal power or which assures that all of the requirements of the Federal Communications Commission's Rules and Regulations are met at the Private Line Service network interface. This protective apparatus may be provided by either the Company or the customer.

(b) Disconnecting service. (T) (3) A charge equal to the Trouble Isolation Charge found in Section 7.11 of this Local Terms of Service will apply when:

(a) It is necessary to send a Company employee to the premises where the connection is made because a condition set forth in Section 50.6.C.4.d(1), preceding, exists.

(b) A failure to comply with the Federal Communications Commission's Rules and Regulations or the institutional procedures for signal power control in Section 50.6.C.4.c., preceding, is disclosed.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 35

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

C. Connections of Customer Premises Equipment and Communications Systems Not Subject to the Federal Communications Commission's Registration Program (Cont’d)

5. Minimum Protection Criteria for Electrical Connections

a. Since Private Line Service utilizes company channels and service components in common with other services, it is necessary in order to prevent excessive noise and crosstalk, that the power of the signal applied to the Company Private Line service is individually engineered. A single-valued limit for all applications cannot be specified. Therefore, the power of the signal in the band above 300 Hertz which may be applied by the customer-provided equipment to the network interface will be consistent with the signal power allowed on the telecommunications services network.

b. To protect other services, it is necessary that the signal which is applied by the customer-provided equipment to the Company network interface located on the customer's premises meet the following limits:

(1) The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18dB below the power of the signal as specified in Section 50.6.C.5.a., above.

(2) The power in the band from 4,005 Hertz to 10,000 Hertz shall not exceed 16dB below one milliwatt.

(3) The power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed 24dB below one milliwatt.

(4) The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36dB below one milliwatt.

(5) The power in the band above 40,000 Hertz shall not exceed 50dB below on milliwatt.

c. Where there is connection to telecommunications services to prevent the interruption or disconnection of a call or interference with network control signaling, it is necessary that the signal applied by the customer-provided equipment to the Company network interface located on the customer's premises at no time has energy solely in the 2450 to 2750 Hertz band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 36

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

C. Connections of Customer Premises Equipment and Communications Systems Not Subject to the Federal Communications Commission's Registration Program (Cont’d)

5. Minimum Protection Criteria for Electrical Connections (Cont’d)

d. When customer premises equipment is being utilized for signals having components in the frequency spectrum below 300 Hertz, excluding ringing signals, the currents and voltages (including all harmonics and spurious signals) at the network interface shall not exceed the limits indicated in Section 50.6.C.5.d.(1) through (4), following:

(1) The maximum rms (root-mean-square) value, including dc and ac components of the current per conductor will be specified by the Company, but in no case will the specified value exceed 0.35 ampere.

(2) The magnitude of the peak of the conductor to ground voltage shall not exceed 70 volts.

(3) The conductor-to -conductor voltage shall be such that the conductor-to- ground voltage limit in b., above, is not exceeded. If the signal source is not grounded, the voltage limit in Section 50.6.C.5.d.(2)., above, applies to the conductor-to-conductor voltage.

(4) The total weighted rms voltage within the band from 50 Hertz to 300 Hertz shall not exceed 100 volts. The total weighted rms voltage is the square root of the sum of the products of the weighted factors for the individual frequency components times the square of the rms voltage of the individual frequency components. The weighted factors are as indicated:

For Frequencies Between Weighing Factor

50 Hertz and 100 Hertz f2/104

100 Hertz and 300 Hertz f3.3/106.6

Where f is the numerical value of the frequency, in Hertz, of the frequency component being weighted.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 37

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

D. Channel Derivation Devices

Customer-provided channel derivation devices which are used to create additional channels in accordance with Sections 50.6.D.1. and 2., following, may be connected to Private Line Services subject to Sections 50.6.A., 50.6.B. and 50.6.C., preceding.

1. Subject to the normal transmission characteristics of the Private Line Service ordered, the customer may create additional channels from the service ordered through the use of channel derivation equipment located at his premises. Channel derivation equipment can be used with any service except Medium Speed Facsimile.

2. The Company makes no representation as to: (1) the suitability of the channels it provides for such subdivision into additional channels by derivation equipment or (2) the suitability of the derived channels for any communications purpose.

E. Connections of Certain Facilities of Power, Pipeline and Railroad Companies (1)

Service components of an electric power company, oil, oil products or natural gas pipe line company, or a railroad company provided primarily to communicate with points located along a right of-way (including premises of such company anywhere in cities, towns, or villages along the right-of-way) owned or controlled by such company, may be connected with services furnished by the company to the same customer, subject to the following:

1. Such connections will be made by means of switching or connecting equipment furnished by the Company.

a. Obsolete-applicable to existing installation at existing location for existing customers.

(1) Obsolete-applicable to existing installations at existing locations or existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 38

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

E. Connections of Certain Facilities of Power, Pipeline and Railroad Companies (1) (Cont’d)

2. Such customer telephone service components will be connected to Private Line Services furnished by the company for voice transmission utilizing a Series 300(1) or 400 channel when furnished to the same customer for communications with service points associated with such services; provided, however, that service components of the customer will not be connected to a local or toll central office line to form a through connection except as follows:

a. In cases of emergency involving safety of life or property.

b. In cases of calls originated by railroad employees under circumstances indicating the need for prompt action to secure or maintain the safety, continuity or reliability of railroad service to the public, and related to the movement of passengers, mail, property or equipment by railroad, or the repair, maintenance or construction of railroad rights-of-way, structures or equipment.

c. In cases where the customer service components serve locations where it is impracticable because of hazard or inaccessibility for the company to furnish its service components.

d. During an interim period in cases where the customer has arranged for replacement of said customer service components with service components of the Company.

3. Telephone circuits of such companies will be connected to a local or toll central office line to form a through connection only through manual switching equipment or an attendant's position of dial PBX equipment. Such equipment or positions may be located at either or both ends of the customer's circuit.

(1) Obsolete-applicable to existing installations at existing locations or existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 39

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

E. Connections of Certain Facilities of Power, Pipeline and Railroad Companies (1) (Cont’d)

4. Connection of a telephone circuit of such companies as specified in Sections 50.6.E.2.b, c, or d., preceding, may be established at either end of such circuit, but shall not be established at both ends simultaneously.

5. Customer teletypewriter or Morse, telephotograph, data transmission, remote metering, supervisory control or miscellaneous signaling service components will be connected to Private Line Service furnished by the Company for such purposes to the same customer.

6. Company-provided Private Line service, when connected with service components of the customer, will not be used for communications of other than the customer, except that such services may be used for the communications of, and be connected with services furnished by the Company, to other companies which:

a. Are operated with the customer as parts of an integrated electric power, oil, oil products or natural gas system or railroad system under direct or common ownership or control.

b. Own or operate an electric power, pipe line or railroad system jointly with the customer.

c. Own or operate electric power, pipeline or railroad service components interconnected with those of the customer.

Company-provided line services when so connected may be connected to a local or toll center office line to form a through connection for communications of other companies specified in Section 50.6.E.6.a., b., or c., preceding, including calls originated by employees of such companies only under the circumstances set forth in Sections 50.6.E.2.a. and b., preceding.

(1) Obsolete-applicable to existing installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 40

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

F. Connections of Certain Facilities of the U.S. Army, Navy, and Air Force (1)

Service components of the U.S. Department of the Army, Navy, or Air Force will be connected with services furnished by the Company, in lieu of the provisions of Section 50.6.C.4., preceding, as provided in Section 50.6.G., following, where the Secretary of the appropriate department or his authorized representative notifies the Company in writing that such connection is required for reasons of military necessity. Such connections will be made by means of switching or connecting equipment furnished by the Company.

1. Telephone service components of the aforesaid Departments will be connected to Private Line Services furnished by the Company for voice transmission utilizing a Series 300(1) or 400 channel for communications with service points associated with such services; provided, however, that such department service points will not be connected to a local or toll central office line to form a through connection, except in cases of emergency involving safety of life or property unless such service components are provided in locations where it is impracticable for the Company to furnish its services.

2. Teletypewriter or Morse, telephotograph, data trans-mission, remote metering, supervisory control or miscellaneous signaling service components of the aforesaid departments will be connected to Private Line Services furnished for such purposes.

3. Customer premises equipment and communications systems connected to the Private Line Services specified in Section 50.6.B.2., preceding in accordance with Section 50.6.F.1 and 2., preceding, prior to January 1, 1980, may remain connected and be moved and reconnected for the life of the equipment without registration unless subsequently modified. New installation of customer premises equipment or communications systems subject to the Federal Communications Commission's Rules and Regulations connected to such Private Line Services must meet the requirements of the Federal Communications Commission's Rules and Regulations.

4. Effective May, 1, 1983, new installations of, or additions to, customer premises equipment and communications systems subject to the Federal Communications Commission's Rules and Regulations, connected to the Private Line Services specified in Section 50.6.B. preceding, in accordance with Sections. 50.6.F.1. and 2., preceding, must meet the requirements of the Federal Communications Commission's Rules and Regulations.

(1) Obsolete-applicable to existing installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 41

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

G. Connection of Services Furnished by the Company to Different Customers

1. Private Line Service furnished to a customer may be connected:

a. With a Private Line Service furnished to a branch or agency of the United States Government for the purposes specified under Sections 50.6.G.1.a. and b., following, provided such connection is authorized by the branch or agency to whose service the connection is made and connections are made by means of connecting or switching arrangements furnished by the Company.

b. With a Private Line Service, Message Telecommunications Service, Local Exchange Service or Wide Area Telecommunications Service access line furnished to a different customer.

(1) Obsolete-applicable to existing installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 42

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

G. Connection of Services Furnished by the Company to Different Customers

2. Connections, as specified above, will be provided only when the same types of channels (except Message Telecommunications Service, Local Exchange Service or Wide Area Telecommunications Service lines) are connected and the same forms of electrical communication are used over the connected channels.

a. Where the private line service is furnished to the Government for teletypewriter transmission for the collection and dissemination of (a) weather information (b) miscellaneous airways information pertaining to the supervision of the flight aircraft along the civil airways, or (c) agricultural and farm market information, connection may be made as follows:

(1) Receiving-Only Service - for reception of weather and miscellaneous airways information and agricultural and farm market information transmitted over the Government service to which it is connected.

(2) Sending and Receiving Service - for transmission of flight plans and acknowledgment of such plans from the Government service to which connection is authorized.

b. Where the private line utilizes a voice grade data channel and is furnished to the Government for data transmission for the collection and dissemination of weather information and for the collection and dissemination of data relating to national defense, connection may be made for such purposes.

c. Channels of voice grade or less furnished by the Company to one customer may be connected to channels created by another customer in accordance with Section 50.6.D., preceding.

d. Private lines for teletypewriter transmission furnished to the U.S. Army may be connected to private lines for teletypewriter transmission to the Association Press and United Press International for the purpose of establishing an Emergency Action Notification System provided that said customers agree to such connections. Connections will be made by means of service components provided by the Company.

(1) Obsolete-applicable to existing installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 43

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

H. Connection of Service Furnished by the Company with Services of Interexchange Carriers

The connection of Private Lines Service and service components furnished by the Company with services of an interexchange carrier(s) shall be in accordance with the rules and regulations found in the Company's Intrastate Access Service Tariff.

I. U.S. Government Executive Departments and Agencies (1)

Equipment of a department or agency of the Executive Branch of the U.S. Government used for the purpose of disguising or concealing the contents or meaning of communications may be connected to Company services, subject to the regulations and conditions below:

1. The head of the department or agency whose equipment is to be connected, or his authorized representative, shall notify the Company in writing that such connection is necessary to safeguard official information which requires protection in the interests of national defense or other confidential official information, of which disclosure to unauthorized person would be detrimental to the public interest.

2. The Government equipment shall be so constructed, maintained and operated as to work satisfactorily with the service components of the Company.

3. The connection shall be made by means of service components provided by the company, subject to the pro-visions of Section 50.6.B., preceding.

J. Connections of Service Furnished by the Company to the Same Customer

A Private Line Service furnished by the Company may be connected to another private line furnished by the Company or by the Company and an interexchange carrier, or furnished to another service provided by the Company as specified in Section 50.6.J.1. through 4., following.

1. A Private Line Service may be connected to another private line if the forms of electrical communications for which they are being used are the same. These private lines may be connected at the premises of the customer, with a common service point on both private lines.

2. Channels created by the customer in accordance with the provisions of Section 50.6.D., preceding, may be connected at the customer's premises:

a. To channels of voice grade or less furnished by the Company, and the channels created therefrom as authorized in Section 50.6.D., preceding.

b. The connection of channels are subject to the regulations contained in Sections 50.6.A. and 50.6.B. preceding.

(1) Obsolete-applicable to existing installation at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 44

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

J. Connections of Service Furnished by the Company to the Same Customer (Cont’d)

3. A voice grade Private Line Service for voice communication or other types of voice grade channels, when used alternately for voice transmission and when in the voice mode, may be connected at a PBX or other switching or connecting arrangement to Message Telecommunications Service, Local Exchange Service or Wide Area Telecommunications Service access lines to form a through connection over the private and local exchange lines where service component conditions permit. It is not contemplated that more than one such type of connection will established simultaneously, and transmission is not represented as adapted to such connections.

When a two-point Private Line service or a multipoint Private Line Service arranged for service solely between two points utilizing the above type channel is used for transmission of data, through connections over the private and exchange lines may also be established as described above.

4. Channels of less than voice grade may be connected at the customer's premises to Message Telecommunications Service, Local Exchange Service or a Wide Area Tele- communications Service access line through switching equipment provided by the customer or through company service components. The connection shall be through a data set or a data access arrangement and shall be such that the function of network control signaling is performed by service components furnished installed and maintained by the Company.

K. Connections of Customer-Provided Test Equipment

1. Totally Protective Connections

a. Customer-provided test equipment may be connected to those Private Line Services specified in Section 50.6.B., preceding, at the premises of the customers through registered or grandfathered terminal equipment, protective circuitry or communications systems subject to the Federal Communications Communication's Rules and Regulations which, either singularly or in combination, assure that all of the requirements of the Federal Communications Commission's Rules and Regulations (total protection) are met at the Private Line Service interface.

b. Customer-provided test equipment may be connected to those Private Line Services specified in Section 50.6.C.1.b., preceding, at the premises of the customer either (a) directly at the Private Line Service interface or (b) through other equipment, provided that the minimum protection criteria specified in Section 50.6.C.5., preceding, is continually met at the Private Line Service interface.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 45

PRIVATE LINE SERVICE

50.6 CONNECTIONS (Cont’d)

K. Connections of Customer-Provided Test Equipment (Cont’d)

2. Program for Connections of Customer-Provided Test Equipment

Customer-provided test equipment may also be connected at the premises of the customer to those Private Line Service specified in Section 50.6.B., preceding, either (a) directly at the Private Line Service interface or (b) through terminal equipment, protective circuitry or communications systems subject to the Federal Communications Commission's Rules and Regulations which do not provide protection for signal power control under the following program provided that:

a. The customer-provided test equipment is limited to transmission signal power generating and/or detection devices, or similar devices, utilized by the customer for the detection and/or isolation of a communications service fault.

b. The customer-provided test equipment is of a type that was lawfully directly connected to Private Line Service as of March 6, 1981. Such test equipment may remain connected, be moved or reconnected during the life of the test equipment unless it has been subsequently modified.

c. Direct connection of customer-provided test terminal equipment or connection through Company-provided terminal equipment or communications systems subject to the Federal Communications Commission's Rules and Regulations are made through Company-provided jacks or as otherwise authorized by the Company.

d. Customer-provided test equipment must be operated in accordance with the Procedures for Signal Power Control as specified in Section 50.6.K.3., following.

e. The customer notifies the Company of each Private Line Service at each premises to which the customer-provided test equipment will be connected in advance of the initial connection. The customer must also notify the Company when such test equipment is permanently disconnected at each premises.

f. No customer-provided test equipment or combination of test equipment with terminal equipment, protective circuitry or communications systems subject to the Federal Communications Commission's Rules and Regulations (including but not limited to wiring) may cause electrical hazards to Company personnel, damage to Company equipment, malfunction of Company billing equipment, or degradation of service to persons other than the user of the subject test equipment or the user's calling or called party.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 46

PRIVATE LINE SERVICE 50.6 CONNECTIONS (Cont’d)

K. Connections of Customer-Provided Test Equipment (Cont’d)

3. Procedures for Signal Power Control

a. In accordance with Section 50.6.K.2.d., preceding, the customer must comply with the following procedures:

(1) The customer must install, operate and maintain the test equipment so that its signal power at the Private Line Service interface complies with the Federal Communications Commission's Rules and Regulations.

(2) The operator(s)/maintainer(s) responsible for the test equipment signal power present at the Private Line Service interface must be trained to perform these function by successfully completing one of the following:

(a) A training course provided by the manufacturer of the test equipment.

(b) A training course provided by the customer, or authorized representative of the customer, using training materials and instructions provided by the manufacturer of the test equipment.

(c) An independent training course (e.g., trade school or technical institution) recognized by the manufacturer of the test equipment.

(d) In lieu of the preceding training require-ments, the operator(s) maintainer(s) is under the control of a supervisor trained in accordance with Sections (a) through (c), preceding.

(3) Upon request, the customer is required to provide proper documentation to demonstrate compliance with the above requirements.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 47

PRIVATE LINE SERVICE 50.6 CONNECTIONS (Cont’d)

K. Connections of Customer-Provided Test Equipment (Cont’d)

3. Procedures for Signal Power Control (Con’td)

a. In accordance with Section 50.6.K.2.d., preceding, the customer must comply with the following procedures (Cont’d):

(4) Advance notice must be given to the Company in the form of a notarized affidavit before the initial connection of the customer-provided test equipment at each premises after April 9, 1981. A copy of the affidavit must also be maintained at the customer's premises. The affidavit must contain the following information:

(a) The full name, business address, business telephone number and signature of the customer or authorized representative who has responsibility for the operation of the test equipment.

(b) The line(s) to which the test equipment will be either connected to or arranged for connection to.

(c) A statement that all operations associated with the establishment, maintenance and adjustment of test equipment signal power present at the private line service interface will comply with the Federal Communications Commission's Rules and Regulations.

(d) A statement describing how each operator of the test equipment will meet and continue to meet the training requirements for persons installing connecting, adjusting or maintaining the test equipment.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 50 2nd Revised Page 48

PRIVATE LINE SERVICE 50.6 CONNECTIONS (Cont’d)

K. Connections of Customer-Provided Test Equipment (Cont’d)

3. Procedures for Signal Power Control (Cont’d)

b. Extraordinary Procedures

(1) The Company may invoke extraordinary procedures to protect the telecommunications services network where one or more of the following conditions are present:

(a) Information provided in the affidavit gives reason to believe that a violation of the Federal Communications Commission's Rules and Regulations or the procedures set forth in Section 50.6.K.3.a., preceding is likely.

(b) Harm has occurred, and there is reason to believe this harm was a result of operations performed under the Institutional Procedures set forth in Section 50.6.K.3.a., preceding.

(2) The extraordinary procedures which can be invoked by the company include:

(a) Requiring the use of protective apparatus which either protects solely against excessive signal power or which assures that all of the requirements of the Federal Communications Commission's Rules and Regulations are met at the Private Line service interface.

(b) Disconnecting service.

(3) A charge equal to the Trouble Isolation Charge found in Section 7.11 of (T) this Local Terms of Service applies when:

(a) It is necessary to send a repair person to the premises where the test equipment is connected because a condition as set forth in Section 50.6.K.3.b.(1), preceding, exists.

(b) A failure to comply with the procedures for Signal Power Control is disclosed.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 49

PRIVATE LINE SERVICE

50.7 SPECIAL TAXES, FEE AND CHARGES

A. General

1. There shall be added to the customer's bill or charge as a part of the rate for service, a surcharge, equal to the prorata share of any franchise, occupation, business, license, excise, privilege, or other similar tax, fee or charge (hereafter called "tax") now or hereafter imposed upon the Company by any taxing body or authority, whether by statute, ordinance, law or otherwise, and whether presently due or to hereafter become due.

2. On and after the effective date thereof, any subsequent increase, decrease, imposition or determination of liability for such taxes, fees or charges, as described above, shall be applied in the manner provided below, to the customer's bill or charge on each individual billing date.

3. When such tax or taxes are imposed in terms of a flat sum payment of money, the surcharges applicable to each customer's bill or charge, as the prorata share of such taxes described above, shall be determined by relating the flat sum payment to the total local exchange revenues within the jurisdiction of the taxing body; the fraction so described shall be converted to a percentage; the local exchange rate shall be increased by that percentage and applied to the customer's bill or charge so that the amount added, when accumulated from all customers residing in the geographic jurisdiction of the body, will equal the amount of the flat sum payment.

4. When such tax or taxes are imposed in terms of a percentage of revenues or gross receipts, the surcharge applicable to each customer's bill or charge as the prorata share of such taxes described above shall be determined by dividing the tax expressed as a percentage by 100% minus the tax expressed as a percentage and multiplying the decimal thus obtained by the customer's charges to which such tax applies.

( Tax% X Taxable Charges) 100%-Tax%

5. The charge constituting the amount of the surcharge provided for herein shall be stated separately on each customer's bill.

6. Where more than one tax, fee or charge is imposed by a taxing body or authority, the total of such surcharge applicable to a customer may be billed to the customer as single amount.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 50

PRIVATE LINE SERVICE

50.8 METHOD OF APPLYING RATES

A. The Method of Applying Rates for IntraLATA Interexchange Private Line Service (1)

1. Local Channel

Two-Point

A local channel charge shall apply for the first channel termination, per service, involved on a customer premises. The following channel types have only one local channel: 414B, 414C, 415, 417A, 417B, 432.

Multipoint

In addition to applicable Private Line Service Charges, a bridging charge, per channel bridged, applies when three or more voice grade channels connect at the same location. Bridging charges do not apply to these channel types: 312(1), 415, 417A, 417B, 432.

2. Channel Terminals

Channel terminal charges apply at each termination of an intraLATA interexchange channel.

(1) Obsolete-applicable to existing installations at existing locations for existing customers (Series 300 Services).

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 51

PRIVATE LINE SERVICE

50.8 METHOD OF APPLYING RATES

A. The Method of Applying Rates for IntraLATA Interexchange Private Line Service (1) (Cont’d)

3. IntraLATA Interexchange Channel(2)

Two-Point

When the network interfaces of a Private Line Service are located in different exchanges all within the same LATA, interexchange mileage charges apply.

Each exchange has one primary serving office. Charges are based on the V-H distance between primary serving offices.

Interexchange mileage between a Company primary serving office and a point of connection with the service components of another telephone company where "other" charges may apply shall be the maximum V-H distance between the primary serving offices.

Multi-Point

Each channel connecting primary serving office is considered a separate channel for which mileage is independently computed. Mileage will be charged in a manner that results in the lowest possible total interexchange channel charges unless the customer requests special routing. Bridging charges, per channel bridging, apply when three or more voice grade channels connect at the same location. Bridging charges do not apply to Types 312 (2), 415, 417A, 417B, 432.

(1) Obsolete-applicable to existing installations at existing locations for existing customers (Series 300 Services). (2) Fractional V-H miles are to be considered whole V-H miles.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 52

PRIVATE LINE SERVICE

50.8 METHOD OF APPLYING RATES (Cont’d)

A. The Method of Applying Rates for IntraLATA Interexchange Private Line Service (1) (Cont’d)

4. Additional Point of Termination of a Local Channel in Different Buildings (Same Premises) (1) (2)

Charges, as provided in Section 50.10 of the Private Line Service section, for extending a local channel beyond the network interface located on the customer's premises and terminating the channel at a station location in a different building on the same premises shall apply in lieu of additional local channel charges.

When all station locations of a single Private Line Service are located beyond the network interface in different buildings on the same premises, the charge for the channel between each pair of buildings, shall be the same as the charge for extending a local channel to a station location in different buildings on the same premises as specified in Section 50.10.

5. Additional Point of Termination in the Same Building (1) (2)

Charges, as provided in this section, for extending a local channel beyond the network interface located on the customer's premises and terminating the channel at a station location in the same building shall apply in lieu of additional local channel charges.

6. Same Building (1) (2)

When all station locations of a Private Line Service are located beyond the network interface and are in the same building, same building charges, as provided in this section apply.

(1) Obsolete-applicable to existing installations at existing locations for existing customers. (2) The monthly rate for these services shown in Section 50.10 does not include maintenance and/or repair.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 53

PRIVATE LINE SERVICE

50.8 METHOD OF APPLYING RATES (Cont’d)

A. The Method of Applying Rates for IntraLATA Interexchange Private Line Service (1) (Cont’d)

7. Exceptions

In those cases where one customer premises involved in an intraLATA interexchange private line service is located in a different Local Exchange Company's operating territory than the other premises location(s) associated with the service, the method of applying rates is as follows:

a. The service components for that portion of the intraLATA interexchange Private Line Service located wholly within each exchange, will be rated pursuant to that governing local exchange carrier's tariff.

b. The rate for the applicable intraLATA interexchange per mile mileage will be the rate in each Local Exchange Company's tariff. Each Local Exchange Company's charge for the per mile mileage element is based on the route mile ownership ratio multiplied by the Local Exchange Company's per mile rate for the airline (V- H) mileage between the primary serving office of each Local Exchange Company, consistent with the application described in each Local Exchange Company's Intrastate Access Tariff.

8. Bridging

Bridging charges, per channel bridged, apply when three or more voice grade channels connect at the same location. Bridging charges do not apply to Types 312(1), 415, 417A, 417B, 423.

9. Service Charges

A charge applies per point of termination installed or moved as provided in this section. Those services with one local channel shall be billed as provided in Section 50.10, following. Private Line Service charges for Local Channel Types 312 (1) and 415 do not apply for inside moves within the same building on the same premises.

(1) Obsolete-applicable to existing installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 54

PRIVATE LINE SERVICE

50.8 METHOD OF APPLYING RATES (Cont’d)

A. The Method of Applying Rates for IntraLATA Interexchange Private Line Service (1) (Cont’d)

10. Special Routing of Channels

The Private Line Services furnished under this section are provided over such routes as the Company may elect.

Special routing is involved where, in order to comply with requirements specified by the customer, the Company furnishes the Private Line Service via serving offices and/or primary serving offices other than those through which the service would normally be routed.

Each channel connecting the serving office and/or primary serving office is considered a separate channel for which charges are independently computed as provided in Section 50.10.

Special Routing will be provided only where suitable service components are available.

B. Determination of V-H Mileages

1. Obtain the "V" and "H" coordinates for each primary serving office or serving offices.

2. Obtain the difference between the "V" coordinates of the two primary serving office or serving offices. Obtain the difference between the "H" coordinates.

NOTE: The difference is always obtained by subtracting the smaller coordinate from the larger coordinate.

3. Square each difference obtained in section 50.8.B.2., above.

4. Add the squares of the "V" differences and the "H" difference obtained in Section 50.8.B.3., above.

5. Divide the sum of the square obtained in Section 50.8.B.4., above by 10. - 6. Obtain the square root of the result obtained in Section 50.8.B.5., above. This is the rate distance in miles (fractional miles being rounded up to full miles).

50.9 TELECOMMUNICATIONS SERVICE PRIORITY (TSP) SYSTEMS

Priority installation, restoration, changes and maintenance services shall be provided under Section 13.3.9 of the Embarq Missouri, Inc. d/b/a CenturyLink P.S.C. MO. – No. 26 Access Service Tariff.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 55

PRIVATE LINE SERVICE

50.10 SERVICES AND RATES

A. In addition to the regulations set forth in Sections 50.1 through 50.9 of this Local Terms of Service applicable to Private Line Services, additional regulations are set forth throughout this Section.

B. Channels are classified by series and further classified within each series by type. The various series and types are described in terms of circuit characteristics and/or use.

C. The customer is responsible for the selection of the services, i.e., type of circuit signaling options, jacks and terminating interfaces required to meet his needs. The customer premises equipment, station apparatus and premises wiring must be compatible with the services provided by the Company. The Company has overall responsibility for the Private Line Service (up to the demarcation point on the customer premises at which the interface appears), including the selection of all local channels.

D. Local Exchange Service rates, rules and regulations apply for the local exchange portion of the total service when Private Line Services are used in connection with Local Exchange Service.

E. When the number of Private Line Services is such that cable service components are required, such cable service components may be provided specifically for the customer's use and not as a part of the Company's general distributing plant, at charges based upon cost, in lieu of tariff charges, where to do so will result in lower charges to the customer.(1)

F. The Network Interface for the connection of premises services consists of a standard registration jack or its equivalent and is provided as part of the Private Line Service.

(1) Obsolete to existing service installations at existing locations for existing customers. For existing United States Military establishments, additional cable service components may be provided on a cost basis to meet the National Security and Emergency Preparedness needs of the Military.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 56

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES

A. Special Signaling Service-Series 100

1. These channels are suitable for use with Two-Point or Multi-Point Service within the same LATA subject to the number of point limitations indicated for each type and are provided for use with customer-provided power and signaling equipment and other special signaling services.

It is expressly declared that metallic interoffice service components for this type of service are in continually decreasing supply, and the Company is not obligated to continue to make such additional service components available.

Those local channels used to provide a transmission path to connect with customer premises equipment at a premises are defined in terms of electrical interfaces. Interconnection protection criteria and regulations as described in Section 1.6 shall apply.

The type of local channel offered for termination at a premises for termination in customer premises equipment and systems is:

Type 102 - Transmission Characteristics in Section 50.11.A.3., following.

2. Type 102 service is provided on an intraLATA interexchange two-point or multi-point (maximum of 26 points) basis.

Service is restricted to no more than three serving offices, including the serving office of the central station all within the same LATA.

3. Transmission characteristics of Type 102 are as follows:

Type 102 service has a two-wire interface with two-wire service components suitable for low speed, undirectional series operated signaling and may be implemented by either metallic channels or by other means at the Company's option. If provided by "other means", the transmission specifications are described in the Bell System Technical Reference for low-speed signaling channels.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 57

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

A. Special Signaling Service-Series 100 (Cont’d)

4. Rates-IntraLATA Interexchange Type 102

Monthly Service Rate Charge

a. Local Channel, each, per first termination on a premises

Type 102 PDAATDE $28.50 $270.00

b. Interexchange Channel, per V-H mile or fraction thereof

Type 102 MDAAA 6.00 None

c. Interexchange Channel terminal, each (two required per interexchange channel)

Type 102 PDAATTF 52.00 None

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 58

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

B. Sub-Voice Grade Service-Series 200

1. Sub-Voice Grade service provides, and is designed for, transmission of low speed data at rates up to 75 and up to 150 baud within certain technical specifications. These channels are furnished for half-duplex and duplex operations. The service is not suitable for the transmission of alternating current tones.

2. The types of local channels and the transmission characteristics offered for termination at a premises for termination in customer premises equipment and systems are as follows:

a. Type 250 - An interface engineered for binary signals at rates up to 75 baud, 20 ± 1 or 62.5 2.5 milliamperes neutral signals (1). The terminal equipment shall deliver no more than 8 percent telegraph distortion and shall be capable of processing received data signals with up to 35 percent telegraph distortion.

b. Type 251 - E1A standard RS232C type interface engineered for binary signals at rates up to 150 baud and the terminal equipment shall deliver no more than 5 percent telegraph distortion and shall be capable of processing received data signals with up to 40 percent telegraph distortion.

c. Type 250 and Type 251 channels are furnished for teletypewriter, data, supervisory control and miscellaneous signaling use.

(1) The Company has the option of providing 20 or 62.5 milliamperes and will notify the customer of the current level to be supplied. The company will supply the line voltage and provide for the current adjustment. The maximum open circuit voltage across the send data leads at the interface will not exceed 270 volts.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 59

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

B. Sub-Voice Grade Service-Series 200

3. Parameters and specifications for sub-voice grade local channels used with customer premises equipment in Section 50.11.B.2., are as follows:

BASIC PARAMETERS SPECIFICATION OR LIMIT

Channel Signals Local channels used with customer premises equipment - as specified in Section 50.11.B.2. above. Note that the specifications of channel signals refer to the requirement of the total service offering and not the individual local channel.

Channel Distortion Local channels used with customer premises equipment - as specified in Section 50.11.B.2. above. Note that the specifications for channel distortion refer to the requirement of the total service offering and not the individual local channel.

Power Requirement For up to 75 Baud Type - Where the Company provides transmission equipment at the interface. Customer must provide a source of continuous 117 volt, 60 Hz ac power by means of a nonswitched outlet.

For up to 150 Baud - Customer must in all cases provide a source of continuous 117 volt, 60 Hz ac power, nonswitched outlet.

The Company will in all cases supply all voltage and current adjustments to the local channel.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 60

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400

1. Series 300 local channels for voice grade service are furnished for half duplex (voice or data use) and duplex (data use) operations for oral communications and data communications which operate within certain technical specifications. Unless expressly provided for elsewhere, these are the only channels provided for voice grade transmission. The various types of local channels which are offered for termination are provided on a customer premises as follows:

a. Type 311- Furnished for two point or multipoint voice transmission, Private Line voice or intercommunication line or supervisory control use. Signaling options required to arrange Type 311 for suitable signaling are provided in Section 50.10. Limited to five (5) local channels on multipoint service where two-way communication is required.

b. Type 312 - furnished for off-premises main and extension stations associated with premises PBX (or similar) switching systems. Technical specifications are a two-wire interface with effective two-wire service components engineered for 1000 Hz net loss of VLN +4dB.

c. Type 314 - Furnished for tie line use between two premises PBX (or similar) switching systems (314A).

d. Type 320 - Furnished for Type 311, multi-point voice service where more than five (5) local channels are involved and two-way communication is required.

Signaling options required to arrange Series 300 channels for suitable signaling are available at charges specified in Section 50.11.F., following. The application of signaling options currently provided to arrange Series 300 on premises, same building and additional point of termination services has been obsoleted to existing installations at existing locations for existing customers. Signaling charges do not apply to different buildings same premises PBX (or similar) stations.

Bridging charges, per channel bridged, apply when three or more voice grade channels connect at the same location. Bridging charges do not apply to Type 312.

(1) Obsolete-applicable to existing service installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 61

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

2. Series 400 local channels are furnished for use as the customer elects and operate within certain technical specifications. The various types and transmission characteristics of local channels which are offered for termination at a premises for connection to only customer premises equipment and systems (except as provided in Section 50.10.E.) are as set forth following:

a. Type 414B - Furnished for tie line use, between a customer's premises PBX (or similar) switching system and a customer's Centrex arrangement when the switching system is located in a Company central office. E&M signaling is included in the local channel.

b. Type 414C - Furnished for tie line use, between two customers' Centrex arrangements when both switching systems are located in a Company central office.

c. Type 415 - Furnished for voice transmission in the same serving office as the primary service, off-premises extension (non-PBX) and off-premises Centrex (with switching equipment located on Company premises) station and/or extension station use. Also for telephone answering service use. In addition, Type 415 meets the following technical specifications:

A two-wire interface with effective two-wire facilities engineered for 1000 Hz net loss of 6dB, loop signaling is included in the local channel.

d. Type 417 - Furnished for voice transmission for telephone answering service for service between the concentrator located in the Company central office and the customer premises identifier (417A). Also furnished for service between the electronic concentrator and the traffic director (417B).

e. Type 420 - A four-wire interface with four-wire service components engineered for 1000 Hz net loss of 16dB. Normally suitable for use as a full duplex data channel. (2)

f. Type 422 - A two-wire interface with effective two-wire service components engineered for a 1000 Hz net loss of 16dB. Normally suitable for use as a half duplex data channel. (2)

(1) Obsolete-applicable to existing service installations at existing locations for existing customers. (2) Type 420 through Type 423 local channels are not suitable for, nor can they be used for, switching and/or tandem operations to the switched network or other private line services.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 62

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

2. Series 400 local channels are furnished for use … (Cont’d)

g. Type 423 - A two-wire interface with effective two-wire service components engineered for a 1000 Hz net loss of up to 10dB for two-point service and up to 20dB for multipoint service. Furnished for two-point or multipoint voice transmission, Private Line voice or intercommunication line or supervisory control use. Limited to five (5) local channels on multipoint service where two- way communication is required. (2)

h. Type 424 - A two-wire or four-wire interface with effective four-wire service components engineered to VLN design specifications for tie line use. Normally suitable for use as a tie line between two premises PBX (or similar) switching systems.

i. Type 425 - A four-wire interface with four wire service components engineered for a 1000 Hz net loss of 16dB. Normally suitable for use as a voice channel.

j. Type 428 - A two-wire interface with effective two-wire service components engineered for a 1000 Hz net loss of VLBN +4dB. Normally suitable for use to provide an off-premises main or extension station of a premises PBX (or similar) switching system.

k. Type 432 - Furnished for half duplex data trans-mission for an Automatic Identified Outward Dialing (AIOD) data channel. For use between a premises PBX (or similar) switching system and a serving office.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 63

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

2. Series 400 local channels are furnished for use … (Cont’d)

l. Type 435 - A two-wire interface with four-wire service components engineered for a 1000 Hz net loss of 16dB. Normally suitable for use as a multipoint voice channel where more than five (5) local channels are involved and two-way communication is required.

Signaling options required to arrange Series 400 channels for suitable signaling are available at charges specified in Section 50.11.F., following. The application of signaling options currently provided to arrange Series 400 on premises, same building and additional point of termination services has been obsoleted to existing installations at existing locations for existing customers.

Bridging charges, per channel bridged, apply when three or more voice grade channels are connected at the same location.

Customers must insure that neither direct transmitted signal nor reflected signal energy is allowed to violate interconnection protection criteria and regulations as set forth in Section 50.1 through 50.9.

Specifications of net loss (or gain) refer to the requirement of the total channel offering, not the individual local channel. Gains or losses present in customer premises equipment have not been included.

(1) Obsolete-applicable to existing service installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 64

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

3. Parameters and Specifications

Parameters and specifications for two-point service used with customer premises equipment and station equipment are as follows: Speech application specifications and limits apply to all local channels except Types 420 and 422. Data application specifications and limits apply only to Types 420 and 422.

BASIC PARAMETERS SPECIFICATIONS OR LIMITS

Net Loss Local channels used with customer-provided station equipment. Limit as specified in Standard Bell System Design Practices and/or Technical References. The specifications of net loss or gain refer to the requirements of the total channel service offering, not the individual local or interoffice channel. Losses or gains present in Customer Provided Equipment have not been included.

DC Resistance Local channels used with customer-provided station equipment. Limit as specified in Standard Bell System Design Practices and/or Technical References does not imply or guarantee end-to-end DC continuity.

Frequency Error ± 5 Hz

Frequency Response 300-3000 Hz, -3dB to +12dB 500-2500 Hz, -2dB to + 8dB ("+" means more loss and "-" means less loss)

Envelope Delay Distortion For Speech Application, not controlled.

For Data Application, not less than 1000 microseconds, 1000-2400 Hz; less than 1750 microseconds, 800-2600 Hz.

(1) Obsolete-applicable to existing service installations at existing locations for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 65

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

3. Parameters and Specifications (Cont’d)

BASIC PARAMETERS SPECIFICATIONS OR LIMITS

-13 dBmO 1000 Hz For speech Application, 20 db. Test Signal to C-Notched Noise For Data Application, 24 db. Ratio

Impulse Noise For Speech Application, 90 counts in 15 minutes at a threshold of 1 db below a -13 dBmO rms 1000 Hz Test Signal,

For Data Application, 15 counts in 15 minutes at a threshold of 6 db below a -13 dBmO rms 1000 Hz Test Signal.

Phase Jitter For Speech Application, 18 degrees peak to peak.

For Data Application, 10 degrees peak to peak.

Non-Linear For Speech Application, 20 db. Distortion Signal to 2nd Order Distortion For Data Application, 25 db.

Signal to 3rd For Speech Application, 25 db. Order Distortion For Data Application, 30 db.

(1) Obsolete-applicable to existing service installations at existing locations for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 66

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

4. Multipoint

The Company will provide bridging equipment in serving offices and primary serving offices to provide multipoint service. Bridging charges apply per channel (interoffice channel, local channel and interexchange channel) in offices where three or more channels are bridged. Bridging charges do not apply to Types 312(1), 415, 417 and 428. See Section 50.11.C.5.f. for intraLATA interexchange bridging charges.

Standard bridging equipment for two-way communication between all points will be provided unless the customer specifies another fixed bridging arrangement.

The transmission parameters specified in Section 50.11.C.3., preceding, are not applicable to multipoint service consisting of more than five points where local channels with two-wire service components and two-way communication are involved or more than 20 points otherwise.

5. Rates-IntraLATA Interexchange Monthly Service Rate Charge a. Local Channel, each, per first termination on a premises

Type 311 PDBATDE(311) $67.50 $302.40 Type 312 PDBRTDE(312) 95.00 291.60 Type 415 PDBSTDE(415) 62.00 216.00 Type 420 PDCBTZZ(420) 95.00 313.20 Type 422 PDCBTZZ(422) 95.00 313.20

(1) Obsolete-applicable to existing service installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 67

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

5. Rates-IntraLATA Interexchange (Cont’d) Monthly Service Rate Charge b. Interoffice Channel, each V-H mile, or fraction thereof, per channel $11.00 None

c. Interexchange Channel, each V-H mile, or fraction thereof

0-250 miles each mile $6.00

d. Interexchange Channel Terminal, per terminal (two required per interexchange channel)

Type 311 PDBATTF $42.50 None Type 312 PDBATTF 42.50 None Type 314A PDBATTF 42.50 None Type 320 PDBATTF 42.50 None Type 414B PDBATTF 42.50 None Type 414C PDBATTF 42.50 None Type 417A PDBATTF 42.50 None Type 417B PDBATTF 42.50 None Type 420 PDBATTF 42.50 None Type 422 PDBATTF 42.50 None Type 423 PDBATTF 42.50 None Type 424 PDBATTF 42.50 None Type 425 PDBATTF 42.50 None Type 428 PDBATTF 42.50 None

Type 435 PDBATTF 42.50 None

(1) Obsolete- applicable to existing service installations at existing locations for existing customers.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 68

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

5. Rates-IntraLATA Interexchange (Cont’d)

e. Each additional point of termination of a local channel in the same building (1) (2) (4) Monthly Service Rate Charge

Type 311 PDBATDF(311) $6.00 $64.80 (3)

f. Bridging Charge, (multipoint service), per bridged channel PDMSNBC $13.00 None

(1) Obsolete to existing service installations at existing locations for existing customers. (2) Additional points of termination do not apply for types 314A, 414B, 424 and 428. (3) Charge applies per point of termination inside moved. (4) The monthly rate shown does not include maintenance and/or repair.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 69

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

6. Conditioning Options -Available for Types 414B, 414C, 420 and 422

The types and descriptions of the available conditioning options at rates and charges specified in 50.11.G., following, are as follows:

a. Type C - Conditioning provides assured transmission quality for frequency response and envelope delay distortion as specified below.

(1) Type C1 (2) - for a two-point or multi-point channel:

The envelope delay distortion shall not exceed: Between 1000 and 2400 Hz, a maximum difference of 1000 microseconds.

The loss deviation with frequency (from 1000 Hz, reference) shall not exceed: Between 1000 and 2400 Hz, -1dB to +3dB. Between 300 and 2700 Hz, -2dB to +6dB. (+ means more loss)

(1) Obsolete-applicable to existing service installations at existing locations for existing customers. (2) Type C1 and C2 Channel Conditioning Service will be provided subject to these restrictions: with customer premises equipment, the conditioned channel is restricted to no more than five (5) points and/or 4000 miles on "two wire" service and no more than twenty (20) points and/or 4000 miles on "four-wire" circuits. These restrictions do not apply to one-way simultaneous transmission from a master service point to all other service points such as broadcast-type multi-point service.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 70

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

6. Conditioning Options -Available for Types 414B, 414C, 420 and 422 (Cont’d)

a. Type C - Conditioning provides assured transmission (Cont’d)

(2) Type C2 (2) - For a two-point or multipoint channel:

The envelope delay distortion shall not exceed: Between 1000 and 2600 Hz, a maximum difference of 500 microseconds Between 600 and 2600 Hz, a maximum difference of 1500 microseconds Between 500 and 2800 Hz, a maximum difference of 3000 microseconds

Frequency response shall not exceed: Between 500 and 2800 Hz, -1 dB to +3 dB. Between 300 and 3000 Hz, -2 dB to +6 dB.

(3) Type C4 - for a two-point or three-point channel:

The envelope delay distortion shall not exceed: Between 1000 and 2600 Hz, a maximum difference of 300 microseconds. Between 800 and 2800 Hz, a maximum difference of 500 microseconds. Between 600 and 3000 Hz, a maximum difference of 1500 microseconds. Between 500 and 3000 Hz, a maximum difference of 3000 microseconds.

Frequency response shall not exceed: Between 500 and 3000 Hz, -2 dB to +3 dB. Between 300 and 3200 Hz, -2 dB to +6 dB. (+ means more loss)

Note: On a three-point channel, conditioning in accordance with above specifications is applicable only between one service point (that designated by the customer as the control point) and that of the other two or three service points.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 71

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

C. Voice Grade Service-Series 300 (1) and 400 (Cont’d)

6. Conditioning Options -Available for Types 414B, 414C, 420 and 422 (Cont’d)

a. Type C - Conditioning provides assured transmission (Cont’d)

(4) Type C5 - for a two-point channel:

The envelope delay distortion shall not exceed: Between 1000 and 2600 Hz, a maximum difference of 100 microseconds. Between 600 and 2600 Hz, a maximum difference of 300 microseconds Between 500 and 2800 Hz, a maximum difference of 600 microseconds.

Frequency response shall not exceed: Between 300 and 3000 Hz, -1.0 dB to +3.0 dB. Between 500 and 2800 Hz, -0.5 dB to +1.5 dB. (+means more loss)

b. Type D1 - High performance data conditioning for a two-point channel not arranged for switching as specified following. (2)

Signal to C-Notched Noise Ratio 28 dB Non-linear distortion: Signal to second order distortion 35 dB Signal to third order distortion 40 dB

D. Miscellaneous Charges

Restoration Priority Change Charge

Upon receipt of certification in conformance with the Federal Communications Commission's Rules and Regulations which specify the priority system for restoration of Private Line Service, the Company will change the priority designation of a Private Line Service. The restoration priority change charge applies when the customer requests a change in the restoration priority after the service has been established or after the service has been ordered, but prior to start of service. No change applies when the Restoration Priority certification is provided with the order to establish the service or when a Restoration Priority is discontinued. Service Charge

- Per Private Line Service $26.25

(1) Obsolete-applicable to existing service installations at existing locations for existing customers. (2) Available only where service components and conditions permit.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 72

PRIVATE LINE SERVICE 50.11 DESCRIPTION OF SERVICES (Cont’d)

E. Extension Service

In addition to the general regulations and definitions applicable to Private Line Service set forth in Sections 50.10 through 5.12 of this Local Terms of Service, the following regulations apply to Extension Service.

1. Voice Grade Service 300(1) and 400 Series Channels)

Extension service is that of furnishing service components for one or more service points for each authorized connection to a private line voice grade service equipped for communication among three or more service points at a time, and furnished to a branch or agency of the United States Government for the collection and dissemination of information relating to air traffic control activities and similar information of public interest in connection with supervision of the flight of aircraft along civil airways.

2. Sub-Voice Grade Service (200 Series Channels)

a. Extension service is that of furnishing service components to allow connection with a private line sub-voice grade service furnished to a branch or agency of the United States Government for the collection and dissemination of weather information or miscellaneous airways information pertaining to the supervision of flight of aircraft along civil airways.

b. Connection may be made as follows:

(1) Receiving Only Service - for reception of weather and miscellaneous airways information transmitted over the Government service to which it is connected.

(2) Sending and Receiving Service - for transmission of flight plans to and acknowledge of such plans from the Government service to which the connection is authorized.

(1) Obsolete-applicable to existing service installations at existing locations for existing customers.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 73

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

F. Signaling

1. Rules and Regulations

a. The Type A, B and C Loop Signaling Arrangement for station ports of a premises PBX (or similar) switching system and the E&M Signaling Arrangement for tie-lines are furnished for grandfathered and registered PBX's in accordance with Part 68 of the Federal Communications Commissions's Rules and Regulations.

b. For connections to registered PBX (or similar) equipment, customer must specify the equipment capability of their registered equipment.

c. Customers with grandfathered customer-provided PBX (or similar) equipment may, at their option:

(1) Continue to provide their own off-premises station signaling capability and utilize only the type 428 channel.

(2) Request that off-premises station capability be provided by the Company. Where this option is selected, the customer must specify his/her equipment signaling capability.

d. Based on information provided by the customer, the Company will furnish the appropriate signaling arrangement. Where the requested signaling arrangement is furnished and determined to be of a lesser signaling range than required, and the customer requests the Company to furnish another signaling arrangement, such request will be treated as a new request for service and appropriate non-recurring charges will apply.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 74

PRIVATE LINE SERVICE

50.11 DESCRIPTION OF SERVICES (Cont’d)

F. Signaling (Cont’d)

2. Signaling Options

a. Signaling Options per point of termination for the capability to accommodate signaling on Private Line Service utilizing Type 311 (1), 320 (1), 420 (1), 422 (1), 423, 425, and 435 Local Channels.

Monthly Service Rate Charge IntraLATA Interexchange Automatic (2) DRMAAAA $29.25 $65.00

b. Signaling Options per point of termination for the capability to accommodate signaling on Private Line Service utilizing Type 400 local channels are indicated below. Monthly Service Rate Charge

IntraLATA Interexchange Arranged for E&M Type signaling

Type 423 (1) PDBASVB(423) $25.00 $65.00 Type 424 PDBSSBV(424) 25.00 65.00 (3)

G. Channel Conditioning Charges Monthly Service Rate Charge 1. Type C1

Two point not arranged for switching, per service point PDCKCCA $12.00 $80.00

2. Type C2

Two point not arranged for switching, per service point. PDCKCCB $45.00 $80.00

(1) Obsolete-applicable to existing service installations at existing locations for existing customers. (2) Automatic signaling is not available for multipoint private line local channels. Any other existing applications should be considered obsolete, applicable to existing service installations at existing locations for existing customers. (3) Service charge applies only if the signaling option is installed subsequent to initial installation of the local channel.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 75

PRIVATE LINE SERVICE

50.12 FOREIGN EXCHANGE SERVICE (BUSINESS ONLY)

A. Scope

1. This Section sets forth regulations and related charges for Foreign Exchange (FX) Service furnished by the Company. (These are in addition to other applicable rules, regulations and charges as set forth in other sections of the Private Line Service section.) The regulations of the connecting company apply to the portion of the FX Service which it furnishes at "other line" charges.

2. FX Service is defined as the furnishing of facilities for telecommunications between two or more designated points, furnished by means of a circuit connecting a customer's service point to a primary serving office of another exchange, all of which are within the same Local Access and Transport Area (LATA). This service is provided based upon the availability of necessary facilities.

3. The Company does not undertake to transmit messages, but offers the use of its service components, where available, to customers for such purposes.

B. Limitations

1. FX Service is provided only by means of facilities which are not needed by the Company in the furnishing of both Local Exchange Service and Message Telecommunications Service. The use and restoration of FX service shall be in accordance with Part 64, Subpart D, Appendix A of the Federal Communications Commission's Rules and Regulations, which specifies the priority system for users of such services.

2. Subject to compliance with rules and regulations preceding in this section (50.1 through 50.11) and 50.12.B, the Company may refuse to furnish new or additional FX service and may suspend, in whole or in part, the furnishing of existing service whenever such facilities are needed in the furnishing of Local Exchange Service and Message Telecommunications Service. No liability whatsoever shall attach to the Company in such cases where the Company refuses to furnish new or additional FX service. The only liability of the Company shall be an abatement of the charge for such service for the period of interruption.

3. FX service will be limited to individual line service, Key System trunks, or PBX/PABX trunks, when facilities and equipment for its provision are available.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 76

PRIVATE LINE SERVICE

50.12 FOREIGN EXCHANGE SERVICE (BUSINESS ONLY) (Cont’d)

C. Description of Service

1. This service is furnished to a maximum of two exchanges (in addition to the exchange in which the Local Exchange Service is furnished). Service connection is provided from one exchange only. The Company will only provide this service when both service points (the open end and the closed end) are within the same LATA.

2. Service is furnished on the condition that additional costs to the Company may be necessary to provide a type of signaling suitable for operation with the exchange from which service is furnished, or to provide, at the customer's request, a type of signaling other than the Company would elect to furnish. In such cases, additional charges shall apply.

3. Off-premises extensions are provided only where service components and conditions permit. Local Channel Type 415 from Section 50.11 of this section will apply for off- premises extensions.

4. Customers, for the local exchange portions of the service, are subject to the Local Exchange Service charges, rules and regulations; and for the FX portion of the service, are subject to FX charges, rules and regulations in this section.

Customers to FX service are required to take service of the local exchange from which service would normally be rendered.

5. Calls beyond the local calling area of the serving exchange, the exchange from which the foreign dial tone is provided, will not be permitted. Local calling area is considered to be the main stations served by the serving exchange, plus any extended area service which may be provided from the serving company.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 77

PRIVATE LINE SERVICE

50.12 FOREIGN EXCHANGE SERVICE (BUSINESS ONLY) (Cont’d)

D. Rates

1. The charge for FX Service is the established monthly service rate, and applicable non-recurring service connection charges of the serving exchange, for the grade of service (individual lines, Key System trunks, or PBX/PABX trunks) with which the FX service is to be associated.

2. The rate for interexchange mileage is set forth is Sections 50.8.A.7 and 50.8.B. preceding.

3. The rates and charges for FX service are as follows:

Monthly Service Rate Charge

a. Interexchange Channel Terminal, per terminal (two required per interexchange channel) PDBETTF $33.50 None

b. Point of Termination in one foreign exchange (1) between exchanges,

0-20 miles apart PDMSPTC $71.00 $410.00 Over 20 miles apart PDMSPTC(20) $83.00 $410.00

c. Interexchange Channel Mileage, each V-H mile, or fraction thereof,

0-250 miles, each mile MDBEA $ 4.75 None Each additional mile over 250 $ 1.10 None

(1) In addition, Private Line Charges as set forth in this section apply between the local central office of the customer premises and the serving exchange from which service is provided. Local channel charges do not apply to the main stations but do apply to Centrex main stations and extensions.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 78

PRIVATE LINE SERVICE

50.13 LINK SERVICES

A. General

1. Digilink, Translink, and Lightlink Services are furnished for Private Line IntraLATA Intraexchange and Interexchange communications by the Telephone Company.

2. Digilink, Translink, and Lightlink Services are for the transmission of digital signals and uses digital transmission facilities.

3. Digilink Service provides for the simultaneous two-way transmission of synchronous digital signals at speeds of 56.0 Kbps and 64.0 Kbps, where facilities exist.

Translink Service provides for the simultaneous two-way transmission of isochronous digital signals at speeds of 1.544 Mbps (DS1), where facilities exist.

Lightlink Service provides for the simultaneous two-way transmission of isochronous digital signals at a speed of 44.736 Mbps (DS3), where facilities exist.

4. To ensure satisfactory operation, the terminal equipment provided by the customer must be compatible with the Digilink, Translink, and Lightlink Service channel facility provided by the Telephone Company.

5. Unless specified following, the regulations for Digilink, Translink, and Lightlink Services specified herein apply in addition to the regulations set forth in other sections of the Private Line Service Section.

6. The rates specified for Digilink, Translink, and Lightlink Services in 50.13.G. following contemplate the provision of a digital quality facility utilizing existing interoffice carrier equipment and/or exchange cable facilities compatible with this service. If equipment, new facilities or changes to existing facilities are required for the provision of this service, then charges as specified in Section 8 of this Local Terms of Service, Charges Applicable Under Special Conditions will apply in addition to the rates for Digilink, Translink, and Lightlink Services.

7. Temporary Suspension of Service (Vacation Service) as defined in Section 33 of this Local Terms of Service, is not allowed.

8. The minimum period for which Digilink and Translink Services are furnished and for which charges are applicable is six (6) months. The minimum period for Lightlink Service is twelve (12) months.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 79

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations

1. Description of Service

a. Digilink Service is furnished for the simultaneous two-way transmission of digital signals at synchronous rates of 56.0 Kbps and 64.0 Kbps between two or more points located within a LATA. Digilink is furnished for duplex operation only. The required format and interface specifications are contained in Technical Reference Publications TR-NWT-000341 and MDP-326-726.

b. Translink Service provides a high capacity channel for the transmission of 1.544 Mbps isochronous serial data having a line code of Bipolar Return-to- Zero (BPRZ). Translink Service is provided between two points located within a LATA. The required format and interface specifications are contained in Technical Reference Publications GR-54 and GR-342.

c. Fractional DS1 channels are also available and provide simultaneous, two-way transmission at contiguous bit rates of 128, 256, 384 and 512 Kbps. Fractional DS1 Channels operate over the combined bandwidth of adjacent channels to create a contiguous bit rate. Due to technical limitations associated with the provision of Fractional DS1 Channels, this service will be offered only in end offices where a compatible channel bank exists and the distance between the central office and the customer designated premises is less than or equal to twelve thousand (12,000) feet.

d. Lightlink Service provides a high capacity channel for the transmission of 44.736 Mbps isochronous serial data having a line code of bipolar three zero substitution (B3ZS). Lightlink Service is provided between two points located within a LATA. Lightlink Service is available utilizing an electrical interface. The interface will have the characteristics of its respective signal at the point of demarcation. The required format and interface specifications are contained in Technical Reference Publication 62508 and 62411, and the associated Addendum TR-INS-000342 and TR-NPL-000054.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 80

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

1. Description of Service (Cont’d)

e. A Channel Service Unit (CSU) or appropriate termination equipment provided by the customer is required at a customer's or authorized user's premises to perform such functions as:

- proper termination of the service - amplification - signal shaping - remote loop-back

f. The design, maintenance and operation of Digilink, Translink, and Lightlink Services contemplate communications originating and terminating as, (1) a customer premises to customer premises channel via the Telephone Company's Serving Wire Center and/or through remote Serving Wire Centers; (2) a customer premises to the Serving Wire Center and/or remote Serving Wire Centers - partial channel (link); or (3) a central office to central office (interoffice) partial channel (link).

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 81

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

1. Description of Service (Cont’d)

g. Service Configurations

There are two types of service configurations over which Link Services are provided: two-point service and multipoint service. Multipoint service is available with Digilink Service and involves applications requiring three or more locations. Multipoint service is not available with Translink Service or Lightlink Service.

(1) Two-Point Service

A two-point service connects two customer designated premises, either on a directly connected basis or through a hub where multiplexing functions are performed or a customer designated premises.

Applicable rate elements are: - Channel Terminations - Channel Mileage (as applicable) - Optional Features and Functions (when applicable)

The following diagram depicts a two-point service connecting two customer designated premises located 15 miles apart.

PREMISES PREMISES A SWC SWC B

CT Channel Termination CM Channel Mileage SWC Serving Wire Center

Applicable rate elements are: - Channel Terminations (2 applicable) - Channel Mileage (1 Termination and 15 Facility)

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 82

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

1. Description of Service (Cont’d)

g. Service Configurations (Cont’d)

(2) Multipoint Service

Multipoint service connects three or more customer designated premises through a Telephone Company hub. There is no limitation on the number of mid-links available with multipoint service. However, when more than three mid-links are provided in tandem, the quality of the service may be degraded. A mid-link is a channel between hubs (i.e., bridging locations).

Applicable rate elements are:

- Channel Terminations (one per customer designated premises) - Channel Mileage (as applicable between each designated customer premises and the hub, and between hubs) - Additional Optional Features and Functions (when applicable)

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 83

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

1. Description of Service (Cont’d)

g. Service Configurations (Cont’d)

(2) Multipoint Service (Cont’d)

The following diagram depicts a service connecting four customer premises via two customer specified bridging hubs.

PREMISES PREMISES | CM | SWC A SWC | | B B | B | | | | | | CT | CM CM | CT | | CM CM |

- - - - SWC SWC - - - -

CT CT

------PREMISES PREMISES C D

CT - Channel Termination CM - Channel Mileage B - Bridging SWC - Serving Wire Center

Applicable rate elements are: - Channel Terminations (4 applicable) - Channel Mileage (5 sections, Termination and Facility as appropriate) - Bridging (6 applicable, i.e., each bridge port)

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 84

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

2. Definitions

a. Central Office Bridging Capability - Provides for the parallel connection of one virtual circuit to another virtual circuit without interrupting the integrity or continuity of the first. This service is only available from a Telephone Company-designated digital hub.

b. Channel Mileage - Provides for the end office equipment and the transmission channel between the Serving Wire Centers associated with two customer designated premises, between a Serving Wire Center associated with a customer designated premises and a Telephone Company hub, or between two Telephone Company hubs. Channel Mileage is comprised of Channel Mileage Facility (per mile) and Channel Mileage Termination (fixed) rates.

(1) Channel Mileage Facility (Per Mile) - The Channel Mileage Facility (per mile) recovers the cost for the transmission path that extends between the Telephone Company Serving Wire Centers and/or hub(s) and includes primarily outside plant used to provide the facility.

(2) Channel Mileage Termination (Fixed) - Channel Mileage Termination (fixed) recovers the cost for end office equipment associated with terminating the facility (i.e., basic circuit equipment and terminations at Serving Wire Centers).

c. Channel Service Unit (CSU) - Denotes equipment provided by the customer which performs one or more of the following functions: termination of a digital facility, regeneration of digital signals, detection and/or correction of signal format errors and remote loop back.

d. Channel Termination – The local facility from the customer's designated premises to the Serving Wire Center.

e. Data Amplification – Provides for data transmission when the customer is located beyond the normal range for high speed digital data service. Channel Terminations greater than five (5) cable route miles in length for 19.2 Kbps service or three (3) miles in length for 56 Kbps and 64 Kbps service may require circuit repeaters and associated equipment be installed to regenerate the digital signal in order for accurate and acceptable data transmission to occur. The distances given are an indication of the potential requirement for Data Amplification. The actual distance is dependent on decibel (db) loss and not just physical loop length and is a function of the specific Telephone Company cable between the Serving Wire Center and the customer's location.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 85

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

2. Definitions (Cont’d)

f. Clear Channel Capability (CCC) - Denotes the transport of twenty-four, 64 Kbps channels over a 1.544 Mbps Translink Service via B8ZS line code format.

g. Customer Designated Premises - Denotes the premises specified by the customer for the provision of Link Services.

h. DS3 - Denotes a channel service expressed in terms of its digitally encoded data bit rate in accordance with the North American hierarchy of digital signal levels. It has a 44.736 Mbps transmission data rate, and provides for the two- way simultaneous transmission of randomized Non-Return-to-Zero (NRZ) signals with B3ZS format.

i. Hub - A Telephone Company designated Serving Wire Center at which bridging or multiplexing functions are performed. The bridging functions performed may be used to connect three or more customer designated premises in a multipoint arrangement. The multiplexing functions are to channelize digital facilities to individual services requiring a lower capacity or bandwidth.

j. Multipoint Service - Connects three or more customer designated premises through a Telephone Company hub. There is no limitation on the number of mid-links available with multipoint service. However, when more than three mid-links are provided in tandem, the quality of the service may be degraded. A mid-link is a channel between hubs (i.e., bridging locations).

k. Nonrecurring Charge - A one-time charge for the initial installation, the installation of functions and features and service rearrangements.

l. Serving Wire Center - Denotes the wire center from which the customer designated premises would normally obtain dial tone from the Telephone Company.

m. Two-Point Service - Connects two customer designated premises, either on a directly connected basis or through a hub where multiplexing functions are performed or a customer designated premises.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 86

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

3. Connections

a. Customer-Provided Terminal Equipment, Customer-Provided Derivation Equipment and Customer-Provided Communications Systems may be connected to Digilink, Translink and Lightlink Services when such connection is made in accordance with the provisions specified in b., c. and d. following.

b. Responsibility of the Telephone Company

(1) The responsibility of the Telephone Company shall be limited to the furnishing and maintenance of Digilink, Translink and Lightlink Services to a network interface on the customer’s premises where provision is made for the connection of local service.

(2) The Telephone Company shall not be responsible for installation, operation or maintenance of any terminal equipment or communications systems provided by the customer. Digilink, Translink and Lightlink Services are not represented as adapted for the use of such equipment or system. Where such equipment or system is connected to Telephone Company facilities, the responsibility of the Telephone Company shall be limited to the furnishing of facilities suitable for Digilink, Translink and Lightlink Services and to the maintenance and operation in a manner proper for such digital service. The Telephone Company shall not be responsible for:

- The through transmission of signals generated by such equipment or system, or for the quality of, or defects in, such transmission, or - The reception of signals by such equipment or systems, or - Damage to terminal equipment or communications systems provided by a customer or authorized user due to testing.

(3) The Telephone Company shall not be responsible to the customer if changes in any of the facilities, operations or procedures of the Telephone Company utilized in the provision of Digilink, Translink and Lightlink Services render any facilities or equipment provided by a customer obsolete, or require modification or alteration of such equipment or system or otherwise affects its use or performance.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 87

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

3. Connections (Cont’d)

b. Responsibility of the Telephone Company (Cont’d)

(4) The Telephone Company is responsible for maintaining and repairing the facilities it furnishes. The customer may not rearrange, disconnect, remove or attempt to repair any equipment installed by the Telephone Company without prior written consent of the Telephone Company.

(5) Digilink, Translink, and Lightlink Services are designed to meet or exceed a performance objective of 99% error-free seconds of transmission per 1000 seconds on a daily basis and 99.9% availability on an annual basis when measured through the digital termination equipment.

(6) In order to maintain the quality of Digilink, Translink and Lightlink Services, the Telephone Company reserves the right to perform preventative maintenance and software updates to the network.

The Telephone Company has classified maintenance as follows:

(a) Scheduled Maintenance

Scheduled maintenance is performed for functions such as hardware and software upgrades and network optimization. The Telephone Company will perform these tasks in a maintenance window that is anticipated to minimize disruption of customer service and activity. The Telephone Company will provide advance notice of all scheduled maintenance.

(b) Demand Maintenance

Demand maintenance may occur as a result of unexpected events and is performed when Digilink, Translink and Lightlink Services network elements are in jeopardy. The Telephone Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance, prior notification may not be possible; however, the customer will be informed when the maintenance has been completed.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 88

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

3. Connections (Cont’d)

c. Responsibility of the Customer

(1) The customer is responsible for installing and testing the customer premises equipment or facilities to insure that when they are connected to Digilink, Translink, and Lightlink Services such equipment or facilities are operating properly.

(2) The operating characteristics of the customer premises equipment or facilities shall be such as to not interfere with any of the services offered by the Telephone Company. Such use is subject to the further provisions that the equipment provided by a customer does not: endanger the safety of Telephone Company employees or the public; damage, require change in or alteration of the equipment or other facilities of the Telephone Company; interfere with the proper functioning of such equipment or facilities; impair the operation of the Telephone Company’s facilities or otherwise injure the public in its use of the Telephone Company’s services. Upon notice that the equipment provided by a customer is causing or is likely to cause such hazard or interference, the customer shall take such steps as shall be necessary to remove or prevent such hazard or interference.

(3) The customer’s responsibility shall include cooperative testing with the Telephone Company as may be necessary. Where regeneration and/or equalization adjustments or changes may be required to compensate for rearrangements and/or changes in outside plant facilities, the customer will be responsible for all expenses incurred in changes to his customer premises equipment.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 89

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

3. Connections (Cont’d)

d. Equipment, Customer-Provided Derivation Equipment and Customer-Provided Communications Systems

(1) The following provisions will apply:

(a) Customer-Provided Terminal Equipment and/or Customer- Provided Communications Systems may be connected at the premises of the customer to Digilink, Translink and Lightlink Services.

(b) The customers, by use of their own derivation equipment, may create digital bit streams from Digilink, Translink, and Lightlink Services and such equipment may be connected for transmission of such bit streams when connected through a customer-provided CSU.

(c) The undertaking of the Telephone Company is to furnish Digilink, Translink and Lightlink Services as ordered and specified by the customer except as specified in (4) following.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2019 Section 50 2nd Revised Page 90

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

B. Regulations (Cont’d)

3. Connections (Cont’d)

d. Connection of Customer-Provided …(Cont’d)

(2) Connections to Other Services Furnished by the Company to the Same Customer

Digilink, Translink and Lightlink Services furnished by the Telephone Company may be connected by the customer to another service or to other services furnished by the Telephone Company as specified in 2 preceding. Connected services are subject to all rules and regulations governing the provisioning of those services.

(3) Connections to Other Services Furnished by the Telephone Company to Different Customers

The customer may connect at the premises of the customer, to another Digilink, Translink and Lightlink Service or other services furnished by the Telephone Company to different customers as specified in b. preceding. Connected services are subject to all rules and regulations governing provisioning of those services.

(4) Connection of Channel Service Units

A Channel Service Unit (CSU) or appropriate termination equipment must be provided by the customer to connect a Telephone Company- provided digital facility. This equipment must comply with the technical requirements outlined in Part 68 of the FCC Rules and Regulations.

(5) The customer shall be responsible for payment of a Maintenance of Service Charge, as set forth in Section 7.11 of this Local Terms of (T) Service, for visits by the Telephone Company to the customer's premises where the service difficulty or trouble report results from the use of equipment or facilities provided by the customer.

(6) The customer may not rearrange, disconnect, remove or attempt to repair any equipment installed by the Telephone Company without the prior written consent of the Telephone Company.

(7) For maintenance purposes, upon request of the Telephone Company, the customer will be responsible for notifying the Telephone Company of the type of digital terminating equipment used.

MO 19-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 91

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

C. Term Discount Plan (TDP)

1. A Term Discount Plan (TDP) provides the customer with discounted rates for Digilink, Translink, and Lightlink Services. Digilink, Translink and Lightlink Service may be ordered under a TDP for fixed periods of 12 - 23 months, 24 - 35 months, 36 - 59 months, and 60 - 84 months. For Lightlink Service, month-to-month rates may apply only after the expiration of a TDP. All rate elements within the same Digilink, Translink and Lightlink Service facilities must be ordered under the same commitment period and under the same service date. The customer must order the TDP in writing to the Company. A TDP may be ordered in one-month increments, (e.g. a 28-month commitment period or a 37-month commitment period).

2. The customer must specify the length of the initial service period at the time the service is ordered. When a customer converts to a TDP, Nonrecurring Charges do not apply toward facilities in-service at that time. If a customer converts from month- to-month rates to a TDP or upgrades from one TDP to another, Nonrecurring Charges and Service Connection Charges do not apply.

3. At the end of the TDP the customer may subscribe to a new TDP at the prevailing rates set forth in 50.13.G. following. If the customer does not select a new TDP, the rates will convert to the prevailing month-to-month rates.

4. Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If Telephone Company initiated rate increases to any rate element or combination of rate elements causes the charges for the entire Digilink, Translink or Lightlink Service under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Telephone Company within 30 days after the effective date of the rate increase.

5. The customer can EXTEND TDP commitment periods at any time during the term of the plan, up to a maximum of 84 months. The number of remaining months in the original term plan will become part of the total term in the new term plan.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 92

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

D. Termination Liability Charges

1. If a customer under a Term Discount Plan (TDP) disconnects all or a portion of Digilink, Translink, and Lightlink Service prior to the expiration of the TDP, then a Termination Liability Charge will apply to those services that are disconnected. The Termination Liability Charge will be a one-time charge equal to sum of 50% of the payments remaining for the rest of the TDP.

2. Customers may move Channel Terminations and not be subject to Termination Liability Charges providing the terms of the TDP are maintained. If charges as specified in 50.13.A.6. were applied to the service being terminated or moved, any termination or move charges associated with that construction apply, as well as any construction charges at the new location.

3. Termination Liability Charges will not apply when a service or rate element under a TDP is disconnected prior to the expiration of a selected service period as a result of a change in jurisdiction and/or a customer requested upgrade to a next generation service offering, under the following conditions:

a. The service period of the new TDP for the new service offering is a period equal to or exceeding the remaining service period of the disconnected TDP, and

b. The service orders to install the new service and disconnect the old service are related together, and there is no lapse in service between the installation of the new service and the disconnection of the old service, and

c. The service orders to install the new service and disconnect the old service are for the same customer at the same location.

4. The Telephone Company will determine whether the replacement service qualifies as a next generation service offering.

5. Nonrecurring charges and Service Connection Charges for the new service will apply according to the requirements of the new service.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 93

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

E. Rate Categories

1. Digilink Service

There are two rate categories which apply to Digilink Service: - Channel Termination - Channel Mileage

a. Channel Termination

The Channel Termination rate category provides for the communications path between a customer designated premises and the Serving Wire Center. Included as part of the Channel Termination is a standard channel interface arrangement which defines the technical characteristics associated with the type of facilities to which the service is to be connected at the point of termination (POT) and the type of signaling capability if any. The signaling capability itself is provided as a part of this rate category. One Channel Termination charge applies per customer designated premises at which the channel is terminated. Channel Termination charges are set forth in 50.13.G.1.

b. Channel Mileage

The Channel Mileage rate category provides for the end office equipment and the transmission channel between the Serving Wire Centers associated with two customer designated premises, between a Serving Wire Center associated with a customer designated premises and a Telephone Company hub, or between two Company hubs. Channel Mileage rates are made up of the Channel Mileage Facility (per mile) rate and the Channel Mileage Termination (fixed) rate. Channel Mileage charges are set forth in 50.13.G.2.

(1) Channel Mileage Facility (Per Mile)

The Channel Mileage Facility (per mile) rate recovers the cost for the transmission path, which extends between the Telephone Company Serving Wire Centers and/or hub(s) and includes primarily outside plant used to provide the facility.

(2) Channel Mileage Termination (Fixed)

The Channel Mileage Termination (fixed) rate recovers the cost for end office equipment associated with terminating the facility (i.e., basic circuit equipment and terminations at Serving Wire Centers). The Telephone Company applies a 50% billing percentage to the channel mileage fixed rate on jointly owned circuits, and applies 100% on wholly owned circuits. When the Channel Mileage Facility (per mile) is zero (i.e., collocated Serving Wire Centers), neither the Channel Mileage Facility (per mile) rate nor the Channel Mileage Termination (fixed) rate will apply. MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 94

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

E. Rate Categories (Cont’d)

2. Translink Service

There are two rate categories which apply to Translink Service: - Channel Termination - Channel Mileage

a. Channel Termination

b. Channel Mileage

The Channel Mileage rate category provides for the end office equipment and the transmission channel between the Serving Wire Centers associated with two customer designated premises, between a Serving Wire Center associated with a customer designated premises and a Company hub, or between two Telephone Company hubs. Channel Mileage rates are made up of the Channel Mileage Facility (per mile) rate and the Channel Mileage Termination (fixed) rate. Channel Mileage charges are set forth in 50.13.G.2.

(1) Channel Mileage Facility (Per Mile)

The Channel Mileage Facility (per mile) rate recovers the cost for the transmission path, which extends between the Telephone Company Serving Wire Centers and/or hub(s) includes primarily outside plant used to provide the facility.

(2) Channel Mileage Termination (Fixed)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 95

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

E. Rate Categories (Cont’d)

3. Lightlink Service

There are two rate categories which apply to Lightlink Service: - Channel Termination - Channel Mileage

a. Channel Termination

The Channel Termination rate category provides for the communications path between a customer designated premises and the Serving Wire Center. Included as part of the Channel Termination is a standard channel interface arrangement which defines the technical characteristics associated with the type of facilities to which the service is to be connected at the point of termination (POT) and the type of signaling capability if any. The signaling capability itself is provided as a part of this rate category. One Channel Termination charge applies per customer designated premises at which the channel is terminated. The charges applicable to the Channel Termination vary based on distance, as set forth in 50.13.G.1 following.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 96

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

E. Rate Categories (Cont’d)

3. Lightlink Service

b. Channel Mileage

(1) Channel Mileage Facility (Per Mile)

(2) Channel Mileage Termination (Fixed)

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 97

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

E. Rate Categories (Cont’d)

4. Optional Features and Functions - Applicable to Translink and Lightlink Service

Optional Features and Functions may be added to improve the quality or utility to meet the customer’s specific communications requirements. These are not necessarily identifiable with specific equipment, but rather represent the end result in terms of performance characteristics, which may be obtained. These characteristics may be obtained by using various combinations of equipment. Optional Features and Functions that are available include the following:

a. Central Office Multiplexing

DS3 to DS1 - An arrangement that converts a 44.736 Mbps channel to 28 DS1 channels using digital time division multiplexing. Central Office Multiplexing is not available at the customer's premises.

DS1 to DS0 - An arrangement that converts a 1.544 Mbps channel to twenty- four (24) 64.0 Kbps channels utilizing digital time division multiplexing. Central Office Multiplexing is not available at the customer's premises.

b. Clear Channel Capability (CCC)

Clear Channel Capability (CCC) is an arrangement that alters a DS1/1.544 Mbps signal with unconstrained information bits to meet pulse density requirements outlined in Technical Reference Publications GR-54 and GR- 342. This will allow a customer to transport an all zero octet over a DS1/1.544 Mbps channel providing an available combined maximum 1.536 Mbps data rate. This arrangement requires the customer signal at the channel interface to conform to Bipolar with 8 Zero Substitution (B8ZS) line code as described in Technical Reference Publications GR-54 and GR-342.

CCC is provided on DS1/1.544 Mbps channels of a Translink and Lightlink Service facility between two customer designated premises and is subject to the availability of facilities. This optional feature may be ordered at the same time the Translink and Lightlink Service channel is ordered, or it may be ordered as an additional feature of an existing Translink and Lightlink Service channel.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 98

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

E. Rate Categories (Cont’d)

4. Optional Features and Functions - Applicable to Translink and Lightlink Service

c. Extended Superframe Format (ESF)

The ESF optional feature is available at suitably equipped end offices, and passes a customer provided framing format for 1.544 Mbps service. ESF extends the customer’s 1.544 Mbps framing structure from twelve (12) to twenty-four (24) frames and divides the 8 Kbps 193rd bit position pattern into three distinct functionalities: 2 Kbps for frame synchronization, 2 Kbps for cyclic redundancy checking, and 4 Kbps used primarily for performance monitoring information.

d. Multiplexed Service Connection

For Translink Service, a Multiplexed Service Connection is an arrangement that allows one DS0 channel of a multiplexed Telephone Company service to be connected to one DS0 channel with like signaling of another Telephone Company service. A Multiplexed Service Connection will be provided at all Telephone Company locations where Central Office Multiplexing is performed.

For Lightlink Service, a Multiplexed Service Connection is an arrangement that allows one DS1 channel of a multiplexed Telephone Company service to be connected to one DS1 channel with like signaling of another Telephone Company service. For example, the lesser speed may be an ISDN-PRI DS1 channel connected between a multiplexed DS3 service. A Multiplexed Service Connection will be provided at all Telephone Company locations where Central Office Multiplexing is performed.

F. Application of Rates

1. Digilink Service

a. Each Digilink Service facility may be comprised of two or more Channel Terminations. Where both customer premises are served by the same Serving Wire Center, the service will consist of two or more Channel Terminations. Where each customer premises is served by different Serving Wire Centers, the service will consist of two or more Channel Terminations, one Channel Mileage Termination (fixed) and the Channel Mileage Facility (per mile) between Serving Wire Centers and/or hub(s).

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 99

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

F. Application of Rates (Cont’d)

1. Digilink Service (Cont’d)

b. Intraexchange channels furnished between Company central offices will be charged at rates based on airline distance between the central offices. Interexchange channels will be charged at rates based on airline distance between Company central offices. Fractional mileage will be rounded up to the next full mile. The mileage measurement is determined by utilizing exchange maps and mileage tables located in designated Telephone Company offices for such purposes.

c. Whenever facilities are provided jointly by the Telephone Company and another telephone company, the regulations, rates and charges of the other telephone company shall apply for the equipment and facilities furnished by the other telephone company for use in connection with Digilink Service. The Telephone Company applies a 50% billing percentage to the Channel Mileage Termination (fixed) rate on jointly owned circuits, and applies 100% on wholly owned circuits. When the Channel Mileage Facility (per mile) is zero (i.e., collocated Serving Wire Centers), neither the Channel Mileage Facility (per mile) rate nor the Channel Mileage Termination (fixed) rate will apply.

d. Data Amplification provides for data transmission when the customer is located beyond the normal range for high speed digital data service. Local channel terminations greater than three (3) miles in length for 56 Kbps and 64 Kbps service may require circuit repeaters and associated equipment be installed to regenerate the digital signal in order for accurate and acceptable data transmission to occur. The distances given are an indication of the potential requirement for Data Amplification. The actual distance is dependent on decibel (db) loss and not just physical loop length and is a function of the specific Telephone Company cable between the serving wire center and the customer's location. Applications requiring Data Amplification may also require special construction charges, Charges Applicable Under Special Conditions, as specified in Section 8 of this Local Terms of Service.

e. One Central Office Bridging Capability charge applies per port. When more than one Serving Wire Center is involved, the origin of the bridge(s) will dictate if there are additional interoffice transport charges (i.e., Channel Mileage Facility, Per Mileage). Refer to diagrams in 50.13.B.1.g. preceding.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 100

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

F. Application of Rates (Cont’d)

2. Translink Service

a. Each Translink Service facility is comprised of two Channel Terminations. Where both customer premises are served by the same Serving Wire Center, the service will consist of two Channel Terminations. Where each customer premises is served by different Serving Wire Centers, the service will consist of two Channel Terminations, one Channel Mileage Termination (fixed) and the Channel Mileage Facility (per mile) between Serving Wire Centers and/or hub(s).

b. Intraexchange channels furnished between Telephone Company central offices will be charged at rates based on airline distance between the central offices. Interexchange channels will be charged at rates based on airline distance between Telephone Company central offices. Fractional mileage will be rounded up to the next full mile. The mileage measurement is determined by utilizing exchange maps and mileage tables located in designated Telephone Company offices for such purposes.

c. Whenever facilities are provided jointly by the Telephone Company and another telephone company, the regulations, rates and charges of the other telephone company shall apply for the equipment and facilities furnished by the other telephone company for use in connection with Translink Service. The Telephone Company applies a 50% billing percentage to the Channel Mileage Termination (fixed) rate on jointly owned circuits, and applies 100% on wholly owned circuits. When the Channel Mileage Facility (per mile) is zero (i.e., collocated Serving Wire Centers), neither the Channel Mileage Facility (per mile) rate nor the Channel Mileage Termination (fixed) rate will apply.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 101

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

F. Application of Rates (Cont’d)

3. Lightlink Service

a. Each Lightlink Service facility may be comprised of one or two Channel Terminations. Where both customer premises are served by the same Serving Wire Center, the service will consist of two Channel Terminations. Where each customer premises is served by different Serving Wire Centers, the service will consist of two Channel Terminations, one Channel Mileage Termination (fixed) and the Channel Mileage Facility (per mile) between Serving Wire Centers and/or hub(s). Where one customer premises is involved, the Channel Termination of a lower bandwidth service can be replaced with a Lightlink Service Channel Termination. For example, the Channel Termination associated with ISDN-PRI Service, referred to as an ISDN-PRI Primary Rate Access Line, can be replaced with a Lightlink Service Channel Termination to connect the ISDN-PRI Service to the Serving Wire Center of the customer's designated premises.

b. The Channel Termination rate element for Lightlink Service will vary based on distance. The mileage used to determine the monthly rate for Channel Terminations located outside a Telephone Company central office is the airline distance between the customer’s designated premises and the Telephone Company's Serving Wire Center. The mileage measurement is determined by utilizing exchange maps and mileage tables located in designated Company offices for such purposes.

c. Intraexchange channels furnished between Telephone Company central offices will be charged at rates based on airline distance between the central offices. Interexchange channels will be charged at rates based on airline distance between Telephone Company central offices. Fractional mileage will be rounded up to the next full mile.

d. Whenever facilities are provided jointly by the Telephone Company and another telephone company, the regulations, rates and charges of the other telephone company shall apply for the equipment and facilities furnished by the other telephone company for use in connection with Lightlink Service. The Telephone Company applies a 50% billing percentage to the Channel Mileage Termination (fixed) rate on jointly owned circuits, and applies 100% on wholly owned circuits. When the Channel Mileage Facility (per mile) is zero (i.e., collocated Serving Wire Centers), neither the Channel Mileage Facility (per mile) rate nor the Channel Mileage Termination (fixed) rate will apply.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 102

PRIVATE LINE SERVICE 50.13 LINK SERVICES (Cont’d)

G. Rates And Charges Nonrecurring Nonrecurring Monthly Charge Charge

1. Channel Termination - Per Point of Termination

a. Digilink Service

56.0 Kbps, 64.0 Kbps Month to Month $132.80 $345.00 $150.00 12 - 23 Months 120.75 345.00 150.00 24 - 35 Months 118.50 345.00 150.00 36 - 59 Months 92.00 345.00 150.00 60 - 84 Months 78.75 345.00 150.00

Nonrecurring Nonrecurring Charge Charge Monthly Rate Installation Rearrangement

b. Translink Service

1.544 Mbps Month to Month $205.80 $422.00 $200.00 12 - 23 Months 181.00 422.00 200.00 24 - 35 Months 177.00 422.00 200.00 36 - 59 Months 135.00 422.00 200.00 60 - 84 Months 115.00 422.00 200.00

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 103

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

G. Rates And Charges (Cont’d)

1. Channel Termination (Cont’d) - Per Point of Termination Nonrecurring Nonrecurring Charge Charge Monthly Rate Installation Rearrangement

c. Lightlink Service

44.736 Mbps Month to Month (1) Within CO $1,495.00 N/A $250.00 0-3 miles 1,795.00 N/A 250.00 Over 3 miles 2,495.00 N/A 250.00

12 - 23 Months Within CO 1,195.00 $900.00 250.00 0-3 miles 1,595.00 900.00 250.00 Over 3 miles 2,295.00 900.00 250.00

24 - 35 Months Within CO 1,095.00 800.00 250.00 0-3 miles 1,495.00 850.00 250.00 Over 3 miles 2,195.00 850.00 250.00

36 - 59 Months Within CO 1,045.00 700.00 250.00 0-3 miles 1,445.00 800.00 250.00 Over 3 miles 2,145.00 800.00 250.00

60 - 84 Months Within CO 945.00 500.00 250.00 0-3 miles 1,345.00 600.00 250.00 Over 3 miles 2,045.00 600.00 250.00

(1) Month-to-month rates are available only after the expiration of one of the Term Discount Plans.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 104

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

G. Rates And Charges (Cont’d) Monthly Nonrecurring Rate Charge 2. Channel Mileage

a. Termination (Fixed) - Per Circuit

(1) Digilink Service

56.0 Kbps, 64.0 Kbps Month to Month $35.00 $0.00 12 - 23 Months 34.50 0.00 24 - 35 Months 34.00 0.00 36 - 59 Months 34.00 0.00 60 - 84 Months 33.00 0.00

(2) Translink Service

1.544 Mbps Month to Month $117.00 $0.00 12 - 23 Months 100.00 0.00 24 - 35 Months 98.00 0.00 36 - 59 Months 85.00 0.00 60 - 84 Months 64.00 0.00

(3) Lightlink Service

44.736 Mbps Month to Month (1) $675.00 N/A 12 - 23 Months 665.00 $0.00 24 - 35 Months 655.00 0.00 36 - 59 Months 635.00 0.00 60 - 84 Months 615.00 0.00

b. Facility (Per Mile)

(1) Digilink Service

56.0 Kbps, 64.0 Kbps Month to Month $3.00 $0.00 12 - 23 Months 2.50 0.00 24 - 35 Months 2.45 0.00 36 - 59 Months 2.40 0.00 60 - 84 Months 2.30 0.00

(1) Month-to-month rates are available only after the expiration of one of the Term Discount Plans.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 105

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

G. Rates And Charges (Cont’d) Monthly Nonrecurring Rate Charge 2. Channel Mileage (Cont’d)

b. Facility (Per Mile) (Cont’d)

(2) Translink Service

1.544 Mbps Month to Month $53.00 $0.00 12 - 23 Months 45.60 0.00 24 - 35 Months 44.64 0.00 36 - 59 Months 36.00 0.00 60 - 84 Months 27.00 0.00

(3) Lightlink Service

44.736 Mbps Month to Month (1) $150.00 N/A 12 - 23 Months 135.00 $0.00 24 - 35 Months 120.00 0.00 36 - 59 Months 105.00 0.00 60 - 84 Months 90.00 0.00

(1) Month-to-month rates are available only after the expiration of one of the Term Discount Plans.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 106

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

G. Rates And Charges (Cont’d) Monthly Nonrecurring Rate Charge 3. Optional Features and Functions

a. Translink Service

(1) Central Office Multiplexing DS1 to DS0 - Per Arrangement Month to Month $375.00 $125.00 12 – 23 Months 325.00 125.00 24 – 35 Months 300.00 125.00 36 – 59 Months 275.00 125.00 60 – 84 Months 250.00 125.00

(2) Clear Channel Capability (CCC) - Per Channel Termination $0.00 $386.50

(3) Extended Superframe Format (ESF) - Per Channel Termination N/A N/A

(4) Multiplexed Service Connection - Per DS0 $8.00 $100.00

b. Lightlink Service

(1) Central Office Multiplexing DS3 to DS1 - Per Arrangement Month to Month (1) $475.00 N/A 12 – 23 Months 475.00 $150.00 24 – 35 Months 475.00 150.00 36 – 59 Months 475.00 150.00 60 – 84 Months 475.00 150.00

(2) Clear Channel Capability (CCC) (2) - Per Channel Termination $0.00 $275.00

(3) Multiplexed Service Connection - Per DS1 $8.00 $55.00

(1) Month-to-month rates are available only after the expiration of one of the Term Discount Plans. (2) A nonrecurring charge will apply when Clear Channel Capability is ordered for a DS1 circuit already in service and will not apply when provided as part of the initial installation.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 50 Original Page 107

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

G. Rates And Charges (Cont’d) Monthly Nonrecurring Rate Charge 4. Data Amplification (1) - Per Repeater $99.00 $116.50

5. Central Office Bridging Capability (1) - Per Port

56.0 Kbps, 64.0 Kbps Month to Month $29.00 $ 97.50 12 - 23 Months 22.00 97.50 24 - 35 Months 20.00 97.50 36 - 59 Months 18.00 97.50 60 - 84 Months 16.00 97.50

(1) Circuit Repeater and Central Office Bridging Capability only apply to Digilink Service.

MO 14-09 (EQ)

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 108

PRIVATE LINE SERVICE

50.13 LINK SERVICES (Cont’d)

G. Rates And Charges (Cont’d)

6. Nonrecurring Charge

The Installation Nonrecurring Charge is applicable for the initial installation of a Channel Termination to a given Serving Wire Center. The Rearrangement Nonrecurring Charge is applicable for any rearrangement of an existing Channel Termination.

7. Move Charges

A Move Charge applies for Channel Terminations moved to a new location, even when moved on the same premises. The Move Charge is equal to the Channel Termination Installation Nonrecurring Charge and applies in addition to the Service Order Charge-Complex Business located in Section 29 of this Local Terms of Service.

8. Service Connection Charges

A Service Order Charge-Complex Business as set forth in Section 29 is applicable per customer request. Nonrecurring Charges specified in this section are in lieu of all other Service Connection Charges.

MO 15-21

Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 09-29-2015 Section 50 1st Revised Page 109

PRIVATE LINE SERVICE

RESERVED FOR FUTURE USE

MO 15-21