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Embarq Missouri, Inc. D/B/A Centurylink Local Terms of Service Missouri Effective: 06-01-2021 1St Revised Title Page 1

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Embarq Missouri, Inc. D/B/A Centurylink Local Terms of Service Missouri Effective: 06-01-2021 1St Revised Title Page 1 Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 06-01-2021 1st Revised Title Page 1 Effective October 1, 2014, this Local Terms of Service contains the terms, conditions and rates for services formerly found in the Embarq Missouri, Inc. d/b/a CenturyLink: General Exchange Tariff PSC MO. NO. 22 Intrastate IntraLATA Message Telecommunications Service Tariff PSC MO. NO 23 Wide Area Telecommunications Service Tariff PSC MO.NO 25 Private Line Service Tariff PSC MO.NO 24 Exchange Boundary Maps P.S.C. MO. NO. 10 Embarq Missouri, Inc, d/b/a CenturyLink is referred to with this Local Terms of Service as “CenturyLink” or “Company”. TRADE NAMES, TRADEMARKS AND SERVICE MARKS The following list of trade names, trademarks and/or service marks which may be used for services offered herein are owned by Lumen Technologies, Inc. (formerly CenturyLink, Inc.) or a subsidiary of (C) CenturyLink, Inc. and are used by Lumen Technologies, Inc. with express permission. Trademark and (C) service mark designations will not be listed hereafter in this Local Terms of Service. However, the laws regarding trademarks and service marks are applicable. Trade names, trademarks and service marks that are owned by Lumen Technologies, Inc. or a subsidiary of Lumen Technologies, Inc. cannot be used (C) by another party without authorization. CENTURYLINK (C) CENTURYLINK® CORE CONNECT® SIMPLE CHOICE® MO2021-07 Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-02-2014 Table of Contents 1st Revised Page 1 Cancels Original Page 1 TABLE OF CONTENTS SECTION SUBJECT 1 Advance Payments and Deposits 2 Application for Service 3 Application for Business and Residence Rates 4 Telephone Answering Service 5 Info-Link 6 Service Discounts 7 Connection with Equipment or Facilities Provided by Customer 8 Charges Applicable Under Special Conditions (C) 9 Directory Listings 10 Explanation of Terms 11 Foreign Central Office Service 12 FCC Designated N11 Services 13 Joint User Service 14 Key Telephone Systems 15 Local Exchange Service 16 Mileage 17 Miscellaneous Equipment and Service 18 Shared Tenant Services 19 Asynchronous Transfer Mode (ATM) Service 20 Frame Relay Service 21 Private Lines and Equipment 22 Integrated Services Digital Network (ISDN) 23 Restoration of Service 24 Rules and Regulations Applying to All Customer’s Contracts 25 Rules and Regulations Applicable to Franchise Taxes 26 Derived Channel Services 27 United Switchlink Services 28 Payphone Line Service 29 Service Connection Charges – Moves and Changes 30 Service Line Service 31 Service Through Miscellaneous Common Carriers 32 Special Equipment and Assemblies 33 Suspension of Service 34 Digital Trunking Service 35 Termination of Contracts 36 Transfer of Contracts 37 Reserved For Future Use (C) 38 Special Packaged Offerings 39 Operator Services 40 Custom Calling Services MO 14-11 (EQ) Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-30-19 Table of Contents 1st Revised Page 2 TABLE OF CONTENTS SECTION SUBJECT 41 ExpressTouch 42 Network Services 43 Network Services Packaging 44 Centrex Services 45 Augmented Services 46 Optional Metropolitan Calling Area (MCA) Service 47 Centrex Service II 48 Intrastate Intralata Message Telecommunications Service 49 Intrastate Wide Area Telecommunications Service - GRANDFATHERED (C) 50 Private Line Service MO 19-08 (EQ) Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 1 Original Page 1 ADVANCE PAYMENTS AND DEPOSITS 1.1 ADVANCE PAYMENTS A. When making application for service, the applicant may be required to pay at the time the application is accepted, the service connection charge, if applicable and first months' charges for exchange service and equipment, excluding charges for local messages in excess of the monthly guarantee. In all cases, the regular monthly charges for service and equipment are payable as specified in this Local Terms of Service. The provisions of this paragraph affect the initial payment only and not the subsequent billing and collecting practices as elsewhere provided in this Local Terms of Service. B. The amount of the advance payment is credited to the customer's account and applied against any indebtedness under the contract. C. In addition to the treatment specified in Paragraph A, any applicant or one from whom an application is made, owing the Telephone Company for service furnished under a former contract, shall pay or make satisfactory arrangements for paying any bill outstanding and unpaid for such service, before any additional service will be furnished. D. No advance payments need be paid by present customers applying for additional service of any kind. MO 14-09 (EQ) Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 1 1st Revised Page 2 ADVANCE PAYMENTS AND DEPOSITS 1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT THIS PAGE IS RESERVED FOR FUTURE USE. SEE PAGE 2. MO 16-03 (EQ) Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 1 1st Revised Page 3 ADVANCE PAYMENTS AND DEPOSITS 1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT (Cont'd) B. Establishment of Credit The Company is not obligated to furnish service to any individual or firm that has an unpaid and undisputed delinquent account for service previously rendered by the Company at the same or different address, until arrangements have been made to liquidate such previous indebtedness to the Company. C. Deposits 1. The Company may require an applicant or a customer to make a suitable cash deposit to be held by the Company as a guarantee of the payment of charges for service. The fact that a deposit has been made neither relieves the applicant nor the customer from complying with the Company's regulations as to advance payments and the prompt payment of bills on presentation nor constitutes a waiver or modification of the regulations of the Company providing for the discontinuance of service for nonpayment of any sums due the Company for service rendered. 2. Applicants or customers who request service in a location where the Company believes, in its sole discretion, the equipment may be subject to loss or damage through theft, vandalism or other reasons involving a responsibility on the part of the customer will be required to make a suitable deposit to cover that potential loss or damage, such deposit not to exceed the value of the equipment furnished. 3. The amount of deposit, if applicable, will be determined in accordance with the Company’s policies. 4. Deposits, if applicable, will be refunded or applied, in accordance with the Company’s policies. 5. The Company does not apply interest on deposit amounts that it holds or upon the return of deposit amounts to the applicant or customer. MO 16-03 (EQ) Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 1 1st Revised Page 4 ADVANCE PAYMENTS AND DEPOSITS 1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT (Cont'd) THIS PAGE IS RESERVED FOR FUTURE USE MO 16-03 (EQ) Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 1 1st Revised Page 5 ADVANCE PAYMENTS AND DEPOSITS 1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT (Cont'd) THIS PAGE IS RESERVED FOR FUTURE USE MO 16-03 (EQ) Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 08-01-2016 Section 1 1st Revised Page 6 ADVANCE PAYMENTS AND DEPOSITS 1.2 ESTABLISHMENT AND MAINTENANCE OF CREDIT (Cont'd) D. Discontinuance of Service for Failure to Establish Credit Service may be discontinued for failure to post a required deposit or guarantee after the Company has furnished ten days' written notice to the customer requiring the customer to furnish such deposit or guarantee. Service shall not be discontinued on a day when the offices of the Telephone Company are not available to facilitate reconnection of service, or on a day immediately preceding such day. E. Record of Previous Accounts The Telephone Company shall maintain a record of previous accounts by name in the Record Office where the account became final. MO 16-03 (EQ) Embarq Missouri, Inc. d/b/a CenturyLink Local Terms of Service Missouri Effective: 10-01-2014 Section 2 Original Page 1 APPLICATION FOR SERVICE 2.1 GENERAL A. Applications for service may be made orally or in writing. B. The Company reserves the right to refuse service to any applicant who is found to be indebted to the Company for service previously furnished until satisfactory arrangements have been made for the payment of all such indebtedness. The Company may also refuse to furnish service to any applicant desiring to establish service for former customers of the Company who are indebted for previous service, regardless of the listing requested for such service, until satisfactory arrangements have been made for the payment of such indebtedness. C. If telephone service is established and it is subsequently determined that either conditions in B. above exist, the Company may suspend or disconnect such service until satisfactory arrangements have been made for the payment of the prior indebtedness. D. When an application for service and facilities or requests for additions, rearrangements, relocation, or modifications of service and equipment are canceled in whole or in part prior to completion of the work involved, the applicant is required to reimburse the Company for all expense incurred in handling the request before notice of cancellation is received. Such charge, however, is not to exceed all charges which would apply if the work involved in complying with the request had been completed. E. When equipment has been ordered for the specific needs of a customer and the installation thereof is unduly delayed by or at the request of the customer, appropriate charges apply for such equipment for the period of the delay.
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