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Africa October 2015 Manya Biemans Banking innovations in a fast DEVELOPING and CHANGING Africa October 2015 Manya Biemans 1 Standard Chartered Bank 2 Standard Chartered Presence Countries Standard Chartered Presence Footprint 71 Markets AMERICAS EUROPE AFRICA MENAP SOUTH GREATER NORTH ASEAN Argentina1 Austria Angola | Botswana Bahrain | Egypt1 ASIA CHINA EAST ASIA Australia | Brunei Brazil Falkland Islands Cameroon Iraq | Jordan Cambodia1 Bangladesh China Japan Canada1 France | Germany Cote d’Ivoire Lebanon1 Indonesia India | Nepal Hong Kong South Korea Cayman Islands1 Guernsey | Ireland The Gambia Oman | Pakistan Laos1 | Malaysia Sri Lanka Macau Mongolia1 Chile1 Italy | Jersey Ghana | Kenya Qatar Taiwan Myanmar1 Colombia1 Luxembourg Mauritius | Nigeria Saudi Arabia Philippines Mexico1 Russia1 | Sweden Sierra Leone United Arab Singapore Peru1 Switzerland South Africa Emirates Thailand | Vietnam United States of Turkey Tanzania UAE DIFC America United Kingdom Uganda | Zambia Zimbabwe 1 Representative Office 3 Standard Chartered Bank in Africa 4 Standard Chartered is a long term banking partner in Africa Our broad network, historical presence and Africa-tailored products and solutions enable us to meet all your in-country banking needs Tunisia Angola 1 Morocco Botswana 18 Algeria Libya Egypt Cameroon 2 Cote d’Ivoire 3 Mauritania Mali Niger Sudan Eritrea Gambia 5 Senegal Chad Gambia Dijibouti Ghana 23 Guinea- Bissau Burkina Faso Guinea Benin Cape verde Ghana Nigeria Somalia Kenya 39 Ethiopia Sierra Leone South CAR Mauritius 1 Liberia Togo Sudan Côte d'Ivoire Cameroon Uganda DR Congo Equatorial Guinea Congo Kenya Nigeria 43 Gabon Rwanda Sierra Leone 3 Burundi Tanzania South Africa 3 SCB Branch Network BranchSCB Tanzania 9 Angola Zambia Malawi Madagascar Uganda 13 Mozambique Zimbabwe Zambia 20 Namibia Mauritius Botswana Zimbabwe 25 SCB Branches Swaziland South Africa Lesotho Coverage via Partner Bank Extended Arrangements with Partner Banks provide you with wider coverage and delivery Network of seamless Payment and Collection services 7500+ Staff 209 Branches 404 ATMs 1mn+ Customers 5 Standard Chartered’s Partnerships in Africa AFRICA - Franchise Markets There are a total of 44 countries in Sub- Sahara Africa and SCB has cash SCB No of partnership/ No Country branches branches management capabilities in 34 of these Tunisia 1 Cameroon 2 1/ 24 Morocco countries. 2 Cote D‘Ivoire 4 1/ 160 3 Ghana 24 1/ 82 Algeria Libya Egypt 4 Kenya 37 1/100 5 Nigeria 41 5/1,285 6 South Africa 3 1/473 7 Tanzania 9 1/ 43 Mauritania 8 Uganda 12 1/ 51 Mali Niger Sudan Eritrea 9 Zambia 28 1 / 45 Senegal Chad Gambia Dijibouti 10 Angola 1 No partnership Burkina Faso Guinea- Bissau 11 Botswana 18 No partnership Guinea Benin Cape verde Ghana Nigeria Somalia 12 Gambia 5 No partnership Ethiopia 13 Mauritius 1 No partnership Sierra Leone South CAR 14 Sierra Leone 4 No partnership Liberia Togo Cameroon Sudan Côte d'Ivoire 15 Zimbabwe 26 No partnership Uganda Equatorial Guinea DR Congo Africa Non-Presence Countries (NPC) Congo Kenya Gabon 1/100 (Al Amal Express Rwanda 16 Somalia NPC Exchange) Burundi 17 Benin NPC 1/28 (Ecobank) SCB presence countries with partnership Tanzania 18 Burkina Faso NPC 1/40 (Ecobank) SCB presence countries without partnership 19 Chad NPC 1/11 (Ecobank) 20 Congo Brazzaville NPC 1/5 (Ecobank) Angola SCB non-presence countries with partnership Zambia Malawi Madagascar 21 Congo DRC NPC 1/18 (Ecobank) Mozambique 22 Guinea Conakry NPC 1/19 (Ecobank) Regional payment network country Zimbabwe 23 Guinea Bissau NPC 1/4 (Ecobank) Namibia Mauritius 24 Liberia NPC 1/23 (Ecobank) Botswana 25 Malawi NPC 1/7 (Ecobank) 26 Mali NPC 1/42 (Ecobank) Swaziland 27 Niger NPC 1/19 (Ecobank) Lesotho 28 Rwanda NPC 1/20 (Ecobank) South Africa 29 Senegal NPC 1/40 (Ecobank) 30 Togo NPC 1/26 (Ecobank) 6 Cash Management Trends in Africa 7 Africa Rising: Trends in Cash Management . Regional RTGS systems deployed Clearing . Central banks encouraging use of RTGS/EFT Efficiencies . Nigeria Central Bank paving advancements with 24x7 real-time payments and ACH deployment • Enhanced . Increased use of online customs duty payments access to . Inter-bank Direct Debits in several markets Electronification liquidity . Reduced cheque clearing cycle with image-based clearing (e.g. Kenya, Nigeria, Ghana, Zambia) • Operational . Coordinated development of regulatory frameworks Driving efficiency and . Financial Inclusion remains common agenda amongst reduced costs Mobile Money Adoption regulators . Nigeria advocating for interoperability between mobile • Innovations money eco systems driving financial inclusion Regional Hub . Emerging regional hub in Africa driving centralisation . Through regional treasury centres Centralisation . Regional SSC’s and payment hubs 8 Efficiency, Accuracy & Security when Banking with Standard Chartered Bank Straight2Bank 9 Suite of connectivity options to serve your banking requirements Connectivity Options Benefits for you . Comprehensive transaction and reporting capabilities Global internet banking platform Web across products for clients . Inter-operable with Host2Host and SWIFTNet Flexible, end-to-end . Seamless integration with SAP, Oracle and other ERPs Host2Host connectivity for large volume . Fully automated processing processing . Enhanced controls and security . Bank neutral platform Single, standardised multi-bank SWIFTNet . Standardised processes across all banking partners gateway . Fully automated and centralised processes saving • Compatible with iPhone, iPad, . Instant confirmation Blackberry and Android covering Mobile . Intuitive user interface authorisation for Cash and Trade products . Available in all countries with Straight2Bank Web Xavier Hourseau, Director IS & Operations Group Treasury “Straight2Bank has met our objectives for a centralised view of cash flows, Alcatel Lucent payments, liquidity, counterparts and transactions. We now have end-to-end integration between our ERP system and our various banking partners – all using a standardised interface and protocol.” 10 Mobile Money 11 Penetration of mobile cellular coverage and device ownership far exceeds bank accounts Percentage of adults having a bank account with formal 96% financial institutions Percentage of adults 50% having a mobile phone Sources: World Bank financial inclusion report 2011, ICTSurvey 2013 http://datatopics.worldbank.org/financialinclusion/ 12 http://www.itu.int/en/ITU-D/Statistics/Documents/facts/ICTFactsFigures2013-e.pdf “Mobile” demystified in financial services “Mobile” Mobile as a channel Mobile Money Mobile as POS* . Mobile devices used as . Mobile phone used to access . Mobile phone used as a extension to online and transact stored value portable scanner to process banking - also known as held with a provider - also payment cards “mobile banking” known as “mobile wallet” . Physical card required to . Bank account required to . Funds can be used for bill initiate payments initiate & transact payment, wallet-wallet transfers without a bank account ABC Bank . Wallet can also be used as virtual card linked to loyalty and rewards programs * POS = Point of Sales 13 Mobile wallet providers are leveraging their physical network to act as cash to electronic credit conversion points . Many Mobile Wallet Providers (“MWPs”) are also mobile network operators (“MNOs”) providing mobile phone services . MNOs have a extensive physical agent network due to their sale of prepaid cards . These agents are leveraged to become cash in / out points, accepting cash from individuals and converting them into electronic credits stored to a mobile number, known as a “mobile wallet” . All MWPs that Standard Chartered works with are licensed by Central Bank and perform requisite KYC in country 14 Mobile wallets are used to keep money that can be used to pay friends, bills or be encashed at agents using simple instructions from the phone Credits increase SHOP Other individuals Cash at Agents Mobile Wallet or companies Credits decrease 15 Elements of a mobile money ecosystem are analogous to banking infrastructure Banking Mobile Money Key Functionalities 1. Cash in / out at Agents = • Like depositing cash into a bank account via a bank branch, MWP agents accept cash Bank Branch MWP Agent over counter and deposits it into the mobile wallet • Similarly, wallet users can withdraw cash from their wallets at agents, like withdrawing = cash from a bank account / ATM Bank Account Mobile Wallet 2. Money transfers into wallets Account • Electronic money transfers can be made 34829 28392 22 +84 9391 06479 into mobile wallets, like a ACH/RTGS into a Branch Code Checksum = beneficiary bank account Account Number* Mobile Number * Sample account number structure only; differs by country 16 Standard Chartered partners with mobile wallet providers to enable corporate payments / collections with mobile wallets seamlessly ACH / Local inter- Connectivity to mobile wallet providers via bank payments / receivables Straight2Bank ensures: - Common interface as other payables and receivables types (ACH, RTGS, TT, Cheques etc) - Seamless reporting with other payables and Cheques receivables Web - Control of operational risks via maker / checker mechanism in place - Standardized processes are supported Corporate / Cross-border through integration between corporate ERP Business payments / systems withStraight2Bank Access receivables - Choice of channel between Web and Access Access (Host-to-Host, ERP, SWIFT) - Bank-grade security standards on communication link with MWP, providing Mobile wallet peace of mind payments / receivables
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