BRIEFING PAPER Number CBP04103, 4 June 2021 Enforcement officers By Lorraine Conway (formerly known as bailiffs) Contents: Summary 1. Introduction to enforcement agents 2. Regulation of enforcement agents 3. Complaints about enforcement agents 4. Frequently asked questions 5. Where to get debt advice 6. Recent developments 7. Effectiveness of current regulation 8. Bailiff action during Covid-19 www.parliament.uk/commons-library | intranet.parliament.uk/commons-library |
[email protected] | @commonslibrary 2 Enforcement officers (formerly known as bailiffs) Contents Summary 4 1. Introduction to enforcement agents 5 1.1 What is an enforcement agent? 5 1.2 Types of enforcement agent 5 High Court enforcement officers 6 County Court bailiffs 7 Civilian Enforcement Officers 7 2. Regulation of enforcement agents 8 2.1 Overview 8 2.2 New national standards on enforcement 10 3. Complaints about enforcement agents 11 3.1 Is there a regulatory body? 11 3.2 Is there a general guide? 11 3.3 Who should I complain to? 11 3.4 Complaints about private sector enforcement agents 11 Certificated enforcement agents 11 High Court Enforcement Officers (HCEOs) 12 3.5 Complaints about court enforcement officers 13 County Court bailiff or civilian enforcement officer 13 3.6 Complaining to the creditor 13 3.7 Taking legal action 13 4. Frequently asked questions 14 4.1 When can bailiffs enter a property? 14 4.2 Are there any time restrictions? 14 4.3 Who can let a bailiff in? 14 4.4 Can bailiffs force entry? 15 4.5 How do you know it is a certificated bailiff and not a debt collector? 15 4.6 What belongings can a bailiff take? 15 4.7 Can bailiffs take other people’s belongings? 16 4.8 Can bailiffs take goods from outside of the home? 16 4.9 Are vulnerable people protected? 17 4.10 What fees can bailiffs charge? 17 5.