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The PSS Annual Report 2018-2019 Contents

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The PSS Annual Report 2018-2019 Contents the PSS annual report 2018-2019 Contents Our Administrative Information page 3 A quick welcome from our chief executive page 4 A quick overview from our Chair page 5 Report of the trustees page 5 Our governance page 5 An update against our Big Plan page 9 Turning the Big 100 page 27 Our performance in 2018-2019 page 29 Risk management page 31 Auditor page 32 Thanks to staff page 33 Trustees’ responsibilities page 34 Independent Auditors’ Report page 35 Statement of Financial Activities page 37 Balance Sheet at 31st March 2019 page 38 Cash Flow Statement for the year ended 31st March 2019 page 39 Notes to the Financial Statements page 40 1. Accounting policies page 40 2. Incoming resources page 42 3. Expenditure page 44 4. Tangible fixed assets page 45 5. Investment property page 46 6. Fixed asset investments page 46 7. Debtors page 47 8. Creditors page 47 9. Pension obligations page 47 10. Reserves page 49 11. Financial commitments page 50 12. Related party transactions page 51 2 Our Administrative Information Administrative Details of PSS (UK) Company registration number PSS (UK): 214077 PSS (Isle of Man): 006134F Registered charity number England and Wales: 224469 Isle of Man: 1260 Registered office Eleanor Rathbone House Connect Business Village 24 Derby Road Liverpool, L5 9PR Telephone: 0151 702 5555 Email: [email protected] Website www.pss.org.uk President Lord Mayor of Liverpool Councillor Malcolm Kennedy Vice Presidents The Right Reverend Paul Bayes (Bishop of Liverpool) The Most Reverend Malcolm McMahon (Archbishop of Liverpool) Professor Gerald Pillay (Vice Chancellor and Rector, Liverpool Hope University) The Earl of Derby Ian Meadows OBE DL Bankers Barclays Bank plc, Lord Street, Liverpool, L2 1TD Solicitors Brabners LLP, Horton House, Exchange Flags, Liverpool, L2 3YL Investment managers Rathbone Investment Management Limited Port of Liverpool Building, Liverpool, L3 1NW Auditors BDO LLP, 5 Temple Square, Temple Street, Liverpool, L2 5RH Chief Executive Lesley Dixon The Trustees on the date of this report and who served during the year 2018/19 were: Mark Rathbone Chair Hilary Berg Vice-chair Samantha Proffitt Honorary Treasurer Geoffrey Manning Veronica Jackson Angela Jones QBE HonDSc DL J Andrew Kellaway Julie Cooke Investment Powers and Authority The Articles of Association place no restrictions on the amount or type of investments made by the company. However, PSS complies with the restrictions placed upon it by law. PSS is a registered charity and, as such, is not liable to Income Tax or Corporation Tax. The current active membership of PSS is 37. The Trustees of the charity derive no benefit, income or capital interest from PSS (UK) (“PSS”) except for related party transactions (note 11). PSS Charitable Objects as declared in our Articles of Association The advancement of education, the advancement of health, the relief of poverty and the advancement of such other charitable purposes for the benefit of the community in such manner as the Trustees shall from time to time think fit and in particular (but without prejudice to the generality of the foregoing) by assisting individuals in need to live and/or manage their needs more independently. 3 A quick welcome from our chief executive Hello and welcome to our Annual Report 18/19 – a whistle-stop tour of yet another busy and productive year for all our teams. Hopefully the wonderful stories told in the following pages will impress and inspire you and, as always, if you want to know any more about the great work we do, please do get in touch – we’re always happy to share what’s worked for us (and what hasn’t, too!). So let’s get to it… what’s been happening over the last 12 months? During the course of 2018/19 we’ve seen some real movement on projects that have been years in planning. We’re now fully embedded in our role as a national leader in the field of Shared Lives (with schemes as far afield as East Anglia and more recently Lincolnshire); we’ve said hello to some new services in Cheshire, the East of England and the Isle of Man; our systems and processes around quality and governance are second-to-none; and one of the biggest and most exciting changes for me and many of the team this year has been the relocation of our head office to a much more fit-for-purpose building: something we’ve needed to address for some time. When we started the year we did it from a somewhat dilapidated head office building in central Liverpool – a building that had served us well over the years, but just wasn’t right for us anymore. We’d got to the point where broken boilers and leaky roofs had become a bit of a regular occurrence, and it was costing us a lot of money to maintain. But thanks to sky-rocketing city centre prices, our building had grown a lot in value since we bought it in the 90s (it was the land that had the value, not the building, you won’t be surprised to hear), and the time had come to take advantage of that. We wanted to invest wisely in a place that would say ‘PSS’ from the off – a place that, from the moment someone stepped through the doors, would give the best possible impression of our organisation. And after much searching, we found it – a bright, spacious office space in the Sandhills area of Liverpool with plenty of windows (the thing that was top of our Liverpool teams’ lists) and plenty of potential. Unlike central Liverpool, Sandhills is much closer to the communities we work with, so we feel like we’re really part of things. But good impressions aside, the change in our location is more than a feather in our cap - it provides a much better working environment for the 100 or so staff based in our head office (and everyone else when they visit for learning events or meetings). It’s also a flagship site that has strengthened our financial position even further. We’ve worked hard to make sure it reflects who we are and where we’re going: we’re creative, we’re modern and we believe that we can all (including those we support) do whatever we put our minds to. What’s more, we’re already seeing that those people who use our services are more relaxed, in better health and more engaged when they’re spending time with us here. Alongside this we’ve had a year of positive inspection results, improving internal audit scores, fabulous staff survey scores and new service delivery models. But the thing I’m really proud of this year is our work around raising the voice of the people who use our services. We’ve really worked hard to do more of this across the country – whether it’s management committees, new service design, everyday activity planning or the overall approach to how we co- produce. We’re being led by people who use our services and I couldn’t be prouder of that. When it comes to listening to people and doing things ‘with people and not to them’, our teams are consistently asking ‘Why wouldn’t you?’ instead of ‘Why would you?’ and that alone is something truly impactful. So, on reflection, this year has been about breaking moulds – about going the extra mile to look at things differently, making an effort not to rest on our laurels, trying new approaches and saying, in the true spirit of PSS, ‘let’s see what we can do’. But it’s also been a year of taking stock. This year marked 40 years of Shared Lives, now one of the fastest- growing care models in the UK. We’ve spent some time reflecting on just how big of an impact the service, which we started back in 1978, has had on the lives of so many people, and how far it has come. Not only that, but we also turned the big 100 this year – an exciting and rather large milestone that we’re all really proud to have reached. In January we kicked off a year of fabulous celebrations that we hope will do justice to our heritage, with plans we’ve been working on over the course of the year finally coming to fruition. Looking ahead, we’ve got another year of really pushing the boundaries of what’s gone before, shining a spotlight on all the special things we’ve been a part of and looking to the future to ask how we can make sure we’re around for future generations. With 100 years under our belts and many lives touched in that time, we’re doing something right. Long may it continue. Lesley 4 A quick overview from our Chair Welcome to this review of the 2018/19 year. We can hardly believe we’re 12 months on, but are delighted to again have this opportunity of sharing our teams’ great work with you. This year has been a year of big changes, significant landmarks and wider impacts - with new work won in Lincolnshire and Cheshire, a big move for the team in Liverpool and the start of our centenary year. The projects we’ve talked about in PSS for some time have been put into action or are in full flow, and it’s so exciting to see our plans become realities. As Lesley has mentioned, our new Liverpool HQ, Eleanor Rathbone House (named after our founder), has really put us on the map as an organisation who wants to and can do things differently.
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