DOCSLIB.ORG

Trêng ®¹I Häc Ngo¹i Thng Hµ

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Trêng ®¹I Häc Ngo¹i Thng Hµ TRƯỜNG ĐẠI HỌC NGOẠI THƯƠNG KHOA QUẢN TRỊ KINH DOANH CHUYÊN NGÀNH LUẬT KINH DOANH QUỐC TẾ ----- ----- KHÓA LUẬN TỐT NGHIỆP U Đề tài: PHÂN TÍCH BẢNG ĐIỂM CÂN BẰNG (BALANCED SCORECARD - BSC) - NGHIÊN CỨU ĐIỂN HÌNH TẠI TẬP ĐOÀN DẦU KHÍ EXXONMOBIL VÀ PHƯƠNG HƯỚNG PHÁT TRIỂN TẠI VIỆT NAM Sinh viên thực hiện : Nguyễn Phương Mai Lớp : Anh 2 Khóa : 44 Giáo viên hướng dẫn : ThS. Đặng Thị Lan Hà Nội, tháng 5 năm 2009 MỤC LỤC LỜI MỞ ĐẦU ........................................................................................................ 1 CHƢƠNG I TỔNG QUAN VỀ BẢNG ĐIỂM CÂN BẰNG ................................ 4 I. Khái niệm và vai trò của Bảng điểm cân bằng ........................................................... 4 1. Khái niệm Bảng điểm cân bằng .................................................................................. 4 2. Vai trò của Bảng điểm cân bằng ................................................................................. 8 2.1. Làm rõ và hiểu được tầm nhìn và chiến lược của công ty ........................ 9 2.2. Truyền đạt và kết nối các mục tiêu chiến lược với các phép đo ............. 10 2.3. Lập kế hoạch, đưa ra mục tiêu và chuyển đổi các nỗ lực chiến lược ...... 11 2.4. Khuyến khích phản hồi chiến lược và học hỏi ....................................... 12 II. Ƣu, nhƣợc điểm của Bảng điểm cân bằng ................................................................ 14 1. Ưu điểm của Bảng điểm cân bằng ............................................................................ 14 2. Nhược điểm của Bảng điểm cân bằng ..................................................................... 16 III. Các bƣớc thực hiện một Bảng điểm cân bằng ....................................................... 18 CHƢƠNG II PHÂN TÍCH BỐN KHÍA CẠNH CỦA BẢNG ĐIỂM CÂN BẰNG ................................................................................................................... 22 I. Khía cạnh Tài chính ....................................................................................................... 22 1. Ba giai đoạn trong vòng đời của một doanh nghiệp, mục tiêu tại mỗi giai đoạn đó ....................................................................................................................................... 23 1.1. Giai đoạn tăng trưởng ........................................................................... 23 1.2. Giai đoạn duy trì ................................................................................... 23 1.3. Giai đoạn trưởng thành ......................................................................... 24 2. Hai mục tiêu chiến lược tài chính trong ba giai đoạn của vòng đời doanh nghiệp ................................................................................................................ 25 2.1. Thước đo cho mục tiêu tăng trưởng doanh thu và thâm nhập thị trường 26 2.1.1. Các sản phẩm mới .......................................................................... 26 2.1.2. Những ứng dụng mới ...................................................................... 27 2.1.3. Khách hàng và thị trường mới ........................................................ 27 2.1.4 Các mối quan hệ mới ....................................................................... 28 2.1.5 Kết hợp sản phẩm, dịch vụ mới ........................................................ 29 2.1.6 Chiến lược giá mới .......................................................................... 29 2.2 Thước đo cho mục tiêu Cắt giảm chi phí / cải thiện năng lực sản xuất ... 30 2.2.1 Tăng hiệu quả doanh thu ................................................................. 30 2.2.2 Giảm chi phí đơn vị ......................................................................... 30 2.2.3. Cải tiến kênh phân phối .................................................................. 30 2.2.4. Giảm bớt phí tổn hoạt động ............................................................ 31 II. Khía cạnh khách hàng ................................................................................................. 33 1. Nhóm thước đo cốt lõi về khách hàng ...................................................................... 35 1.1. Thị trường và thị phần .......................................................................... 35 1.2. Việc nắm giữ khách hàng ...................................................................... 36 1.3 Sự tìm kiếm khách hàng......................................................................... 37 1.4. Sự thỏa mãn khách hàng ....................................................................... 37 1.5. Suất sinh lợi của khách hàng ................................................................. 38 2. Thước đo giải pháp giá trị khách hàng (Customer Value Proposition) ............... 40 2.1 Các thuộc tính của sản phẩm và dịch vụ ................................................. 41 2.2. Quan hệ khách hàng .............................................................................. 41 2.3. Hình ảnh và danh tiếng ......................................................................... 42 III. Khía cạnh quy trình nội bộ ........................................................................................ 43 1. Quá trình đổi mới ........................................................................................................ 47 2. Quá trình hoạt động .................................................................................................... 50 3. Dịch vụ hậu mãi .......................................................................................................... 52 IV. Khía cạnh tăng trƣởng và học hỏi ............................................................................ 53 1. Năng lực của nhân viên ............................................................................................. 55 1.1. Nhóm thước đo nhân viên cốt lõi .......................................................... 57 1.1.1 Thước đo sự thỏa mãn nhân viên ..................................................... 57 1.1.2 Thước đo giữ chân nhân viên ........................................................... 58 1.1.3. Thước đo năng suất làm việc của nhân viên .................................... 58 1.2. Mục tiêu đào tạo lại kỹ năng cho lực lượng lao động ............................ 60 2. Khả năng của hệ thống thông tin .............................................................................. 61 3. Động lực, trao quyền và sự liên kết ........................................................................... 62 3.1. Thước đo về lời đề nghị được đưa ra và thực hiện ................................. 62 3.2. Các thước đo của sự cải tiến.................................................................. 63 3.3 Các thước đo của sự liên kết tổ chức và cá nhân .................................... 65 3.4. Thước đo cho thành tích đội.................................................................. 66 CHƢƠNG III NGHIÊN CỨU ĐIỂN HÌNH TẠI TẬP ĐOÀN DẦU KHÍ EXXONMOBIL VÀ PHƢƠNG HƢỚNG PHÁT TRIỂN TẠI VIỆT NAM ..... 68 I. Quá trình áp dụng Bảng điểm cân bằng tại Tập đoàn dầu khí ExxonMobil ...... 68 1. Nội dung bốn khía cạnh Bảng điểm cân bằng của ExxonMobil .......................... 68 1.1. Khía cạnh tài chính ............................................................................... 69 1.2. Khía cạnh khách hàng ........................................................................... 71 1.3. Khía cạnh kinh doanh nội bộ................................................................. 77 1.4. Khía cạnh học hỏi và tăng trưởng ......................................................... 78 2.Bốn quá trình trong việc triển khai bảng điểm cân bằng của ExxonMobil ......... 81 2.1. Kết nối chiến lược của tổ chức với các đơn vị kinh doanh ..................... 81 2.2. Đưa chiến lược vào công việc hàng ngày của nhân viên ........................ 83 2.3. Tạo ra một quy trình chiến lược liên tục ................................................ 88 2.4. Huy động sự lãnh đạo cho sự thay đổi................................................... 89 3. Kết quả đạt được sau 1 năm áp dụng Bảng điểm cân bằng của tập đoàn dầu khí ExxonMobil ..................................................................................................................... 90 II. Việc sử dụng Bảng điểm cân bằng trên thế giới ...................................................... 93 1. Thực trạng sử dụng Bảng điểm cân bằng trên thế giới ......................................... 93 2. Bài học thành công của những tập đoàn tên tuổi trong việc ứng dụng Bảng điểm cân bằng ........................................................................................................................... 96 1.1. UPS: Kéo khách hàng trở lại nhờ Bảng điểm cân bằng ......................... 96 1.2. Tập đoàn Hilton: Chiến lược marketing đặc biệt từ Bảng điểm cân bằng .................................................................................................................... 97 1.3. Bí quyết của ExxonMobil – một trong những ví dụ thành công nhất thế giới trong áp dụng mô hình Balanced Scorecard .......................................... 98 III. Phƣơng hƣớng ứng dụng Bảng điểm cân bằng tại Việt Nam ............................. 99 KẾT LUẬN ........................................................................................................ 104 PHỤ LỤC TÀI LIỆU THAM KHẢO DANH MỤC BẢNG, HÌNH VÀ PHỤ LỤC BẢNG: Bảng 1: Các thước đo cho hai mục tiêu chiến lược tài chính ................................. 26 Bảng 2: Năm thước đo cốt lõi của khía cạnh khách hàng ......................................
Load more

Recommended publications
  • The Wreck of the Exxon Valdez: a Case of Crisis Mismanagement
    THE WRECK OF THE EXXON VALDEZ: A CASE OF CRISIS MISMANAGEMENT by Sarah J. Clanton A Thesis submitted in partial fulfillment of the requirements for the degree Master of Arts in Communication Division of Communication UNIVERSITY OF WISCONSIN-STEVENS POINT Stevens Point, Wisconsin January 1993 FORMD Report on Oral Defense of Thesis TITLE: __T_h_e_w_r_ec_k_o_f_t_h_e_E_x_x_o_n_v_a_ia_e_z_: _A_c_a_s_e_o_f_c_r_i_·s_i_· s_ Mismanagement AUTHOR: __s_a_r_a_h_J_._c_l_a_n_t_o_n _____________ Having heard an oral defense of the above thesis, the Advisory Committee: ~) Finds the defense of the thesis to be satisfactory and accepts the thesis as submitted, subject to the following recommendation(s), if any: __B) Finds the defense of the thesis to be unsatisfactory and recommends that the defense of the thesis be rescheduled contingent upon: Date: r;:1;;2.- 95' Committee: _....._~__· ___ /_. _....l/AA=--=-'- _ _____,._~_ _,, Advisor ~ J h/~C!.,)~ THE WRECK OF THE EXXON VALDEZ: A CASE OF CRISIS MISMANAGEMENT INDEX I. Introduction A. Exxon's lack of foresight and interest B. Discussion of corporate denial C. Discussion of Burkean theory of victimage D. Statement of hypothesis II. Burke and Freud -Theories of Denial and Scapegoating A. Symbolic interactionism B. Burke's theories of human interaction C. Vaillant's hierarchy D. Burke's hierarchy E. Criteria for a scapegoat F. Denial defined G. Denial of death III. Crisis Management-State of the Art A. Organizational vulnerability B. Necessity for preparation C. Landmark cases-Wisconsin Electric D. Golin Harris survey E. Exxon financial settlement F. Crisis management in higher education G. Rules of crisis management H. Tracing issues and content analysis I.
    [Show full text]
  • 8.0 Literature Cited Adams, J
    8.0 Literature Cited Adams, J. and S. Halchuk. 2003. Fourth Generation Seismic Hazard Maps of Canada: Values for over 650 Canadian Localities Intended for the 2005 National Building Code of Canada, Geological Survey of Canada, Open File 4459, 155 p. Ainley, D.G., C.R. Grau, T.E. Roudybush, S.H. Morrell and J.M. Utts. 1981. Petroleum ingestion reduces reproduction in Cassin’s Auklets. Marine Pollution Bulletin, 12: 314-317. Albers, P.H. 1977. Effects of external applications of fuel oil on hatchability of Mallard Eggs. pp. 158-163. In: D.A. Wolfe (ed.), Fate and effects of petroleum hydrocarbons in marine ecosystems and organisms. Pergamon Press, Oxford. 478 p. Albers, P.H. 1978. The effects of petroleum on different stages of incubation in Bird Eggs. Bulletin of Environmental Contamination and Toxicology, 19: 624-630. Albers, P.H. and M.L. Gay. 1982. Unweathered and weathered aviation kerosene: chemical characterization and effects on hatching success of Duck Eggs. Bulletin of Environmental Contamination and Toxicology, 28: 430-434 Albers, P.H. and R.C. Szaro. 1978. Effects of No. 2 fuel oil on Common Eider Eggs. Marine Pollution Bulletin, 9: 138-139. Amos, B., D. Bloch, G. Desportes, T.M.O. Majerus, D.R. Bancroft, J.A. Barrett and G.A. Dover. 1993. A review of molecular evidence relating to social organisation and breeding system in the long-finned pilot whale. Rep. Int. Whal. Commn Spec. Iss. 14:209-217. Andersen, S. 1970. Auditory sensitivity of the harbour porpoise Phocoena phocoena. pp. 255-259. In: Pilleri, G., ed. Investigations on Cetacea.
    [Show full text]
  • Drill, Spill and Bill: EXXONMOBIL, a Well Oiled Machine a Review of "Private Empire: Exxonmobil and American Power." by Steve Coll
    Journal of International Business and Law Volume 12 | Issue 2 Article 15 2013 Drill, Spill and Bill: EXXONMOBIL, A Well Oiled Machine A Review of "Private Empire: ExxonMobil and American Power." By Steve Coll. Michael Berger Follow this and additional works at: http://scholarlycommons.law.hofstra.edu/jibl Part of the Law Commons Recommended Citation Berger, Michael (2013) "Drill, Spill and Bill: EXXONMOBIL, A Well Oiled Machine A Review of "Private Empire: ExxonMobil and American Power." By Steve Coll.," Journal of International Business and Law: Vol. 12: Iss. 2, Article 15. Available at: http://scholarlycommons.law.hofstra.edu/jibl/vol12/iss2/15 This Book Review is brought to you for free and open access by Scholarly Commons at Hofstra Law. It has been accepted for inclusion in Journal of International Business and Law by an authorized administrator of Scholarly Commons at Hofstra Law. For more information, please contact [email protected]. Berger: Drill, Spill and Bill: EXXONMOBIL, A Well Oiled Machine A Review DRILL, SPILL AND BILL: EXXONMOBIL, A WELL OILED MACHINE Afichael A. Berger* Private Empire: ExxonMobil and American Power. By Steve Coll. New York: The Penguin Press. 2012. INTRODUCTION Over the past few years the world economy has fluctuated, countries have faced financial crises, businesses have failed, people have faced growing levels of poverty and the United States had its credit rating downgraded for the first time in its storied histouy.' Among the bleak economic climate, one company has managed to thrive and realize growing profits. For some this company was a beacon of success, for others a symbol of corporate greed.
    [Show full text]
  • Damages from the Exxon Valdez Oil Spill
    Environmental and Resource Economics 25: 257–286, 2003. 257 © 2003 Kluwer Academic Publishers. Printed in the Netherlands. Contingent Valuation and Lost Passive Use: Damages from the Exxon Valdez Oil Spill RICHARD T. CARSON1, ROBERT C. MITCHELL2, MICHAEL HANEMANN3, RAYMOND J. KOPP4, STANLEY PRESSER5 and PAUL A. RUUD3 1University of California, San Diego, USA; 2Clark University, USA; 3University of California, Berkeley, USA; 4Resources for the Future, USA; 5University of Maryland, USA Accepted 31 March 2003 Abstract. We report on the results of a large-scale contingent valuation (CV) study conducted after the Exxon Valdez oil spill to assess the harm caused by it. Among the issues considered are the design features of the CV survey, its administration to a national sample of U.S. households, estimation of household willingness to pay to prevent another Exxon Valdez type oil spill, and issues related to reliability and validity of the estimates obtained. Events influenced by the study’s release are also briefly discussed. Key words: natural resource damage assessment JEL classification: Q26 1. Introduction On the night of 24 March 1989, the Exxon Valdez left the port of Valdez, Alaska and was steaming through the Valdez Narrows on its way to the open waters of Prince William Sound. The tanker left the normal shipping lanes to avoid icebergs from the nearby Columbia Glacier and ran into the submerged rocks of Bligh Reef; its crew failed to realize how far off the shipping lanes the tanker had strayed.1 Oil compartments ruptured, releasing 11 million gallons of Prudhoe Bay crude oil into the Prince William Sound.
    [Show full text]
  • Exxon Valdez Oil Spill Restoration Project Final Report Population
    Exxon Valdez Oil Spill Restoration Project Final Report Population Recovery Status of Littleneck Clams in Prince William Sound: An Unexpected Turn of Events… Restoration Project 070829 Final Report Gary Shigenaka1 Douglas A. Coats2 Allan K. Fukuyama3 1U.S. Department of Commerce National Oceanic and Atmospheric Administration Office of Response and Restoration Emergency Response Division 7600 Sand Point Way N.E Seattle, Washington 98115 2Marine Research Specialists 3140 Telegraph Road, Suite A Ventura, California 93003 3Fukuyama-Hironaka Taxonomic & Environmental 7019 157th Street S.W. Edmonds, Washington 98026 September 2008 The Exxon Valdez Oil Spill Trustee Council administers all programs and activities free from discrimination based on race, color, national origin, age, sex, religion, marital status, pregnancy, parenthood, or disability. The Council administers all programs and activities in compliance with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Action of 1990, the Age Discrimination Act of 1975, and Title IX of the Education Amendments of 1972. If you believe you have been discriminated against in any program, activity, or facility, or if you desire further information, please write to: EVOS Trustee Council, 4210 University Dr., Anchorage, Alaska 99501-2340; or O.E.O. U.S. Department of the Interior, Washington, D.C. 20240. Exxon Valdez Oil Spill Restoration Project Final Report Population Recovery Status of Littleneck Clams in Prince William Sound: An Unexpected Turn of Events… Restoration Project 070829 Final Report Gary Shigenaka1 Douglas A. Coats2 Allan K. Fukuyama3 1U.S. Department of Commerce National Oceanic and Atmospheric Administration Office of Response and Restoration Emergency Response Division 7600 Sand Point Way N.E Seattle, Washington 98115 2Marine Research Specialists 3140 Telegraph Road, Suite A Ventura, California 93003 3Fukuyama-Hironaka Taxonomic & Environmental 7019 157th Street S.W.
    [Show full text]
  • Recovery for Economic Loss Following the Exxon <I>Valdez</I> Oil Spill
    Columbia Law School Scholarship Archive Faculty Scholarship Faculty Publications 1994 Recovery for Economic Loss Following the Exxon Valdez Oil Spill Victor P. Goldberg Columbia Law School, [email protected] Follow this and additional works at: https://scholarship.law.columbia.edu/faculty_scholarship Part of the Environmental Law Commons, Law and Economics Commons, Litigation Commons, and the Torts Commons Recommended Citation Victor P. Goldberg, Recovery for Economic Loss Following the Exxon Valdez Oil Spill, 23 J. LEGAL STUD. 1 (1994). Available at: https://scholarship.law.columbia.edu/faculty_scholarship/2644 This Article is brought to you for free and open access by the Faculty Publications at Scholarship Archive. It has been accepted for inclusion in Faculty Scholarship by an authorized administrator of Scholarship Archive. For more information, please contact [email protected]. RECOVERY FOR ECONOMIC LOSS FOLLOWING THE EXXON VALDEZ OIL SPILL VICTOR P. GOLDBERG* I. INTRODUCTION THE physical cleanup following one of the worst oil spills in history, that of the Exxon Valdez, is done. 1 The legal cleanup, however, has barely begun. Over 100 law firms participating in over 200 suits in federal and state courts involving more than 30,000 claims are presently engaged in litigation.2 Fishermen, cannery workers, fishing lodges, tour boat oper­ ators, oil companies whose shipments were delayed, and even California * Thomas Macioce Professor of Law and Codirector, Center for Law and Economic Studies, Columbia University School of Law. For comments on previous drafts, I would like to thank Merritt Fox, Ronald Gilson, Bruce Johnsen, Ken Jones, Bill Landes, Julie Nelson, Dick Pierce, Mark Roe, and participants at workshops at Yale University, the University of Pennsylvania, the University of Connecticut, University of California, Berke­ ley, and the University of Michigan.
    [Show full text]
  • Status Report (Case 3:91-CV-0082 (HRH)) Page 1 of 20
    JOHN C. CRUDEN Assistant Attorney General Environment & Natural Resources Division United States Department of Justice WILLIAM D. BRIGHTON Assistant Section Chief Environmental Enforcement Section ERIKA M. ZIMMERMAN Trial Attorney Environmental Enforcement Section Environment & Natural Resources Division United States Department of Justice c/o NOAA/Damage Assessment 7600 Sand Point Way NE Seattle, WA 98115 Telephone: (206) 526-6608 Facsimile: (206) 526-6665 Email: [email protected] ATTORNEYS FOR THE UNITED STATES UNITED STATES DISTRICT COURT DISTRICT OF ALASKA UNITED STATES OF AMERICA, ) ) Plaintiff, ) No. 3:91–CV-0082 Civil (HRH) ) v. ) ) JOINT STATUS REPORT BY EXXON CORPORATION, EXXON SHIPPING ) THE UNITED STATES AND COMPANY, and EXXON PIPELINE COMPANY, ) THE STATE OF ALASKA et al., in personam, and the T/V EXXON VALDEZ, ) in rem, ) ) Defendants. ) ) Status Report (Case 3:91-CV-0082 (HRH)) Page 1 of 20 Case 3:91-cv-00082-HRH Document 461 Filed 10/14/15 Page 1 of 20 INTRODUCTION AND SUMMARY The United States and the State of Alaska (“Governments”) jointly present this final report to the Court concerning the Reopener for Unknown Injury (“Reopener”) in the 1991 Consent Decree between the Governments and corporate predecessors of Exxon Mobil Corporation (“Exxon” or “Defendants”) relating to the March 1989 Exxon Valdez oil spill (“Spill” or “EVOS”).1 The 1991 Consent Decree settled the Governments’ civil claims against Exxon arising from the Spill, including claims for natural resource damages (“NRD”). It required Defendants to pay a total of $900 million to reimburse past government costs and to fund natural resource restoration work by a Trustee Council made up of three federal and three state natural resource trustee agencies (the “Trustees”).2 The settlement was final except for a “reopener” provision, which allowed the Governments to seek up to $100 million in additional restoration costs under narrow circumstances.
    [Show full text]
  • Thirty Years Later
    Thirty Years Later On the 20th and 30th Anniversaries of the Exxon Valdez and Three Mile Island Accidents, Respectively, We Do Not Seem to Have Learned From History By Paul Rosenberg, Senior Editor ust after four in the morning on March 28, 1979—36 sec- Jonds after four, to be precise—the first pumps sup- plying water coolant stopped func- tioning at Unit 2 of the Three Mile Island nuclear power plant near Har- risburg, Pennsylvania. This began a Highland Matt Graphic: chain of events that lead to a partial core meltdown and the release of ra- diation into the atmosphere, the full extent of which remains unknown to this day. Inside the plant, station manager Gary Miller stated, “Radia- tion was all over the place. Everything was off scale.” Nearby cancer rates in- creased in the years following, but the These are images from the days following the Exxon Valdez spill: official story blames the increase on “stress.” Courtesy of the NOAA Almost exactly ten years later, just after midnight on March 24, 1989, the oil tanker Exxon Valdez struck Bligh Reef, spilling an estimated 10.8 million gal- lons of oil into the Prince William Sound, killing a quarter million to a half million seabirds, thousands of sea otters, hun- dreds of seals, and billions of young salmon, herring fish eggs and young juvenile fish. Despite cleanup efforts begun soon afterwards, a study by the National Oceanic and Atmospheric Administration (NOAA) found that over 26,000 gallons of oil remained in the sandy beach soil as of early 2007, and wildlife populations have yet to recover, including the commercial herring fishery.
    [Show full text]
  • Port Valdez Project Final Reportopen in New(Opens in New
    A Regional Multiple-Stressor Ecological Risk Assessment for Port Valdez, Alaska Prepared by: Janice K. Wiegers1, Howard M. Feder2, Wayne G. Landis1, Linda S. Mortensen1, David G. Shaw2, Valerie J. Wilson1 1 Institute of Environmental Toxicology and Chemistry, Huxley College of Environmental Studies, Western Washington University, Bellingham, Washington 2 Institute of Marine Science, University of Alaska, Fairbanks, Alaska March 31, 1997 Reprinted October 2003 RCAC Contract #1033.102 A Regional Multiple-Stressor Ecological Risk Assessment for Port Valdez, Alaska Prepared by Janice K. Wiegers1, Howard M. Feder2, Wayne G. Landis1, Linda S. Mortensen1, David G. Shaw2, Valerie J. Wilson1 1 Institute of Environmental Toxicology and Chemistry Huxley College of Environmental Science Western Washington University Bellingham, WA 98225 2 Institute of Marine Science University of Alaska Fairbanks Fairbanks, AK 99775 IETC No. 9701 March 31, 1997 Reprinted October 2003 Table of Contents List of Figures .............................................................................................................. iii List of Tables ................................................................................................................. v Acknowledgments...................................................................................................... viii List of Acronyms .......................................................................................................... ix Risk Terminology .........................................................................................................
    [Show full text]
  • Lessons of the Exxon Valdez Steiner 1990
    of the Exxon Valdez AI (" ar C 91) Program Elmer E. Rasmuson Library Cataloging-in-Publication Data. Steiner. Rick. Lessons of the Exxon Valdez. (SG-ED-08) 1. Exxon Valdez (Ship) 2. Oil pollution of the sea-Prince William Sound. 3. Oil spills-Environmental aspects-Alaska. I. Byers. Kurt. II. Alaska Sea Granl College Program. III. Series: Sea Grant education publication: no. 8. TD427.P4S741990 This publication was produced by the Alaska Sea Grant College Program which is cooperatively supported by the U.S. Department of Commerce, NOAA Office of Sea Grant and Extramural Programs, under grant number NA90AA-D-SG066, project Af71-01 and A·75-01; and by the University of Alaska with funds appropriated by the state. The University of Alaska provides equal education and employment for all, regardless of race, color. religion, national origin, sex, age, disability, status as a Vietnam era or disabled veteran, marital status. changes in marital status, pregnancy, or parenthood pursuant to applicable state and federal laws. Lessons of the Exxon Valdez Written by Rick Steiner Alaska Sea Grant Marine Advisory Program Cordova, Alaska and Kur1 Byers Alaska Sea Grant College Program Fairbanks, Alaska Technical editing by Sue Keller Alaska Sea Grant College Program Fairbanks, Alaska Alaska Sea Grant College Program University of Alaska Fairbanks 138 Irving II Fairbanks, Alaska 99775-5040 (907) 474-7086 Fax (907) 474-6265 ~ SG-ED-08 I!':I' 1990 Acknowledgments Information and Review The 1oIow~'CI people c:ontribuMd w.wable idomIaIion, ~ . aroIlII<:tlnical ....ww for porIic:Q of IhiI pUbllc;Ition. o.~ AdIley. James fall, Uel'd Lowry, CNrIes Ideacl>am, Hern\llfl SaYikl<o, .tIC! I.Iic:IIeIIe Sydeman.
    [Show full text]
  • Exxon Valdez Oil Spill, Cleanup, and Litigation: a Collection of Social-Impacts Information and Analysis
    Exxon Valdez Oil Spill, Cleanup, and Litigation: A Collection of Social-Impacts Information and Analysis Final Report, Volume I: Final Comprehensive Report Prepared for: Michael Baffrey, Contracting Officer’s Technical Representative U.S. Department of the Interior Minerals Management Service Environmental Studies Section 949 East 36th Avenue, Suite 300 Anchorage, Alaska 99508-4363 Prepared by: Impact Assessment, Inc. 2166 Avenida de la Playa, Suite F La Jolla, California 92037 John C. Russell, Ph.D. Michael A. Downs, Ph.D. Betsy R. Strick, Ph.D. Michael S. Galginaitis August 2001 TABLE OF CONTENTS 1.0 INTRODUCTION 1.1 PURPOSE OF THE REPORT 1.2 LIMITATIONS OF THE REPORT 2.0 BACKGROUND: CONTEXT AND EVENT CHARACTERISTICS 2.1 ESSENTIAL FACTOR: BIOPHYSICAL CONTEXT 2.2 ESSENTIAL FACTOR: SOCIOCULTURAL CONTEXT 2.3 A SUMMARY OF EVENT CHARACTERISTICS 3.0 COMMUNITY BY COMMUNITY SUMMARY 3.1 NONNATIVE COMMUNITIES 3.1.1 Valdez 3.1.2 Cordova 3.1.3 Whittier 3.1.4 Seward 3.1.5 Seldovia 3.1.6 Homer 3.1.7 Kenai 3.1.8 Kodiak 3.2 NATIVE COMMUNITIES 3.2.1 Kodiak Island Native Communities 3.2.2 Alaska Peninsula Communities 3.2.3 Kenai Peninsula Native Communities 3.2.4 Prince William Sound Native Communities 4.0 COMMUNITIES AND CONFIGURATIONS OF SOCIAL FACTORS 4.1 NATIVE PATTERN 4.2 FISHING DEPENDENT ECONOMY PATTERN 4.3 DIVERSIFIED COMMUNITY ECONOMY PATTERN 4.4 INDUSTRIAL COMMUNITY PATTERN 4.5 SUMMARY OF SOCIAL FACTOR CONFIGURATIONS 5.0 LESSONS LEARNED, EVENT DEMANDS, ANDRECOMMENDATION 5.1 COMMUNITY CULTURE 5.1.1 Differences Between Native and Non-Native Culture
    [Show full text]
  • Environmental Disasters
    Environmental Disasters Activity Activity Instruction In this activity, you will learn about the environmental movement and the disasters that inspired it. Then, write a postcard, from the perspective of an activist, to a public official that summarizes an environmental disaster and advocates for federal policy changes. Vocabulary industrialization: the transformation, due to technological advancements, from an agricultural or artisan-based economy to an economy built on large industries. Superfund: a federal fund to clean up toxic waste. radioactive waste: a by-product of the use of nuclear materials that is dangerous to human and animal health. Background Information The modern environmental movement began in earnest during the 1960s. The 1962 publication of Silent Spring by Rachael Carson is often cited as the event that began the movement. Her book raised the issue of the effects of the long-term use of such pesticides as DDT. Then in 1964 the Wilderness Act, an early example of an attempt to protect certain lands from industrial pollution, was passed. In 1970, the U.S. government created the Environmental Protection Agency (EPA), which has remained the most important federally-run environmental organization. Read the first article titled "Focus on the Environment," in Sources. Select one of the disasters discussed in the article: the Love Canal disaster, the Santa Barbara oil spill, the Three Mile Island accident, or the Exxon Valdez oil spill. Learn more about the disaster you chose by reading the corresponding article in Sources. Select or draw an image that captures the event for the front of your postcard. Write your letter on the back of the picture you selected or drew.
    [Show full text]