DOCSLIB.ORG

With a Vendor Account on My MTA Portal, You Can

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
With a Vendor Account on My MTA Portal, You Can With a vendor account on My MTA Portal, you can: • Search for procurement opportunities across all MTA agencies • Update contact information and remit to address, as needed • View your POs and associated payment / invoice status • Sign up for ACH direct deposit • Respond to public procurement opportunities online • Select categories for the goods and services you sell To see a video about how to set up your User Account, click here. Visit www.mymta.info and sign up today. You will need your company’s federal Tax Identification Number (TIN) to register. If you have trouble registering, contact the MTA Business Service Center at (646) 376-0123, Monday to Friday, 8:30 a.m. – 5:00 pm. MTA Business Service Center is the shared services division of the MTA and its agencies: MTA New York City Transit, MTA Long Island Rail Road, MTA Metro-North Railroad, MTA Bridges & Tunnels, MTA Capital Construction, and MTA Bus Company. HOW TO REGISTER ON MY MTA PORTAL www.mymta.info Register as a Supplier If you have an MTA agency contract or Purchase Order, you will register as a Supplier using your Vendor ID number. If you do not know your Vendor ID, call the number below. 1. Click on Vendor Sign-in & Registration. 2. Select Registered Supplier – Add New Contact. 3. Enter Your Supplier ID (Vendor ID) and your Tax Identification Number. Enter a Requested User ID (this will be your User Name/BSC ID for login) and provide your email address. 4. Agree to the Terms of Agreement and click Submit. You will receive a confirmation email with first-time log in instructions. Register as a Bidder If you do not have an MTA agency contract or purchase order, you will register as a Bidder. 1. Click on Vendor Sign-in & Registration. 2. Select New Bidder Registration. 3. Select Start a New Registration radio button. 4. Enter your company’s Tax identification Number. Enter your Entity Name (Company Name). 5. Enter your company Address. 6. Enter your company Contact Information. Enter a Requested User ID (no more than 10 characters, numbers and lower case letters) to use when you log into the Portal. 7. Check the Categories of the goods and services you offer. 8. Agree to the Terms of Agreement and click Submit. You will receive a confirmation email with first-time log in instructions. For assistance, call the MTA Business Service Center at 646-376-0123, Monday – Friday, 8:30 a.m. – 5 p.m. FAQs about My MTA Portal for vendors What can I do on My MTA Portal for vendors? Once they are registered, vendors can: • Search for public procurement opportunities across all MTA agencies • Download public procurement event documents • Manage company information and profile • Select categories for the goods and services they provide • View purchase orders and associated payment and invoice status Is there anything I can do on My MTA Portal without registering? Yes. You can search public procurement events on My MTA Portal without registering. Where else can I find bid opportunities? In addition to My MTA Portal, you can find bid opportunities on NY Contract Reporter, in local newspapers and on the public procurement pages of MTA.info. However, using My MTA Portal allows you to search bid events across all agencies at one time. Questions? Contact the MTA Business Service Center • Hours: 8:30 a.m. to 5:00 p.m., Monday-Friday • Phone: 646-376-0123 • Email: [email protected] Learn How to Find and Respond to MTA Bid Events Click the image below to see a short video on how to find and respond to the public bid events on My MTA Portal for Vendors. Vendor Resources • Job Aids/Self-paced Training modules - Using My MTA Portal • General Information - Doing Business with the MTA • Agency Procurement Pages - Procurement Opportunities at MTA Agencies We recommend viewing these materials on a desktop or laptop computer. If you get and Error Message, clear your browser history cache. Questions? Contact the MTA Business Service Center • Hours: 8:30 a.m. to 5:00 p.m., Monday-Friday • Phone: 646-376-0123 • Email: [email protected] MTA Business Service Center is the shared services division of the MTA and its agencies: MTA New York City Transit, MTA Long Island Rail Road, MTA Metro-North Railroad, MTA Bridges & Tunnels, MTA Capital Construction, and MTA Bus Company. MTA Invoice Guidelines Invoices not following MTA guidelines will be returned to the vendor for correction. • Send your invoices by email to [email protected]. As of 4/1/2019, all invoices must be submitted by email • Attach your invoice to the email as a .pdf (preferred), Microsoft Word, or Excel document • Include the PO number and the name of the agency (e.g. NYC Transit, Metro North Railroad) on the invoice • Include an email address for billing inquiries on your invoice • Be sure your invoice has an 81/2” x 11” print area • Do not fax or mail your invoice • Do not put the invoice in the body of the email • Do not include more than one invoice in an email • Do not include .gifs, .tifs, or .jpegs, even in your company email header • Do not send statements or zero balance invoices For more details on invoice submission, go to www.MTA.info and click the links Doing Business with Us, Procurement, Invoice Processing. Sign up for ACH direct deposit • To sign up for ACH direct deposit of your invoice payments, log on to My MTA Vendor Portal, click on BSC Forms on the homepage, and search for form AP-023A. Complete the form and return it by email to [email protected]. Questions? Contact the MTA Business Service Center • Hours: 8:30 a.m. to 5:00 p.m., Monday-Friday • Phone: 646-376-0123 • Email: [email protected].
Load more

Recommended publications
  • Page 1 of 2 Job Opening 9/21/2020
    Job Opening Page 1 of 2 Related Content | New Window | Help | Job Description Job Title On-Board Revenue Manager Job ID 97823 Location Manhattan - Downtown Return to Previous Page Switch to Internal View Job Information SALARY RANGE: Min.: $83,176 Mid.: $103,970.50 HAY POINTS: 634 DEPT/DIV: MTA Audit Services SUPERVISOR: Assistant Audit General LOCATION: 2 Broadway New York, NY HOURS OF WORK: 9:00 am - 5:30 pm (7 1/2 hours/day) Summary The On-Board Revenue Manager supports the Audit Director with the activities of the on-board Revenue Compliance Program. This program provides independent assurance to validate that the LIRR and MNR commuter railroads’ train crews are collecting and reporting the appropriate fares from passengers, as well as to ensure their compliance with select operating rules. The Revenue Manager has the lead responsibility for the on-board revenue funds used in support of the program. The on-board Revenue Manager will also assist the Director to work with staff auditors and external revenue control specialists to develop schedules to fulfill the requirements of the program, reconciles the funds used to purchase tickets for scheduled rides, and consolidate findings each month regarding the results of the on-board program for reporting purposes. Performs work in a professional manner, maintains and expands a professional work relationship with clients, and demonstrates a strong understanding of the revenue collection operations across the agencies. Directly supervises and guides assigned audit staff as needed to support the on-board Audit Director. Responsibilities • The On-Board Revenue Manager has fiduciary responsibility for the funds used in the Commuter Railroads On-Board Revenue Compliance Program.
    [Show full text]
  • 1 of 1 Forecast of Contracts to Be Advertised and Proposals to Be Solicited
    Welcome to the latest MTA "Eye on the Future," in which we present currently funded capital projects that are planned to be advertised from September 2017 through August 2018. The "Eye" is hosted along with other information and resources about the MTA Capital Program in one convenient location. It is part of our commitment to improve business practices and we hope that it is useful to you. The MTA Capital Program is very important for the safety and reliability of the MTA transportation system and is vital for the regional economy. As described in this issue of the "Eye," the MTA is preparing to undertake 145 projects valued at approximately $4.71 billion in capital work. This work spans many areas, including civil, structural, and electrical, as well as new technologies. These projects are crucial for the reliability, growth and resiliency of the system and contribute to the regional economy. This amount of investment is projected to generate approximately $8.29 billion in economic activity for the New York region. We want to make sure you’re aware of our recently-launched web-portal: MyMTA.info. This portal enables suppliers and bidders to the MTA to search procurement opportunities and information across all MTA agencies, respond to sourcing events online, select categories for the goods and services your sell and more. Contractors and suppliers have a critical stake in the success of the Capital Program. We appreciate your interest in and support of the projects included in this issue of the "Eye," and we look forward to your participation.
    [Show full text]
  • Annual Report Narrative 2018
    Annual Report Narrative 2018 Submitted as part of the MTA 2018 Annual Report Pursuant to New York State Public Authorities Law Section 2800(1) Metropolitan Transportation Authority 2018 Annual Report to the Governor Pursuant to New York State Public Authorities Law §2800 MTA 2018 ANNUAL REPORT NARRATIVE Pursuant to New York Public Authorities Law Sections 2800 (1)(a)(1), (6), (11), (13), and (17) Section 1—Operations and Performance Performance 1 NYC Transit (Subways and Buses) Long Island Rail Road ▪ Metro-North Railroad ▪ MTA Bus Company ▪ Bridges and Tunnels Section 2—Accomplishments and Initiatives Customer Service Initiatives 17 Interagency ▪ NYC Transit (Subways) ▪ MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) ▪ Long Island Rail Road ▪ Metro-North Railroad ▪ Bridges and Tunnels Operations/Technology Initiatives 26 Interagency ▪ NYC Transit (Subways) ▪ MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) ▪ Long Island Rail Road ▪ Metro-North Railroad ▪ Bridges and Tunnels Sustainability/Transit-Oriented Development (TOD) Initiatives 35 Interagency ▪ NYC Transit (Subways) ▪ MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) ▪ Long Island Rail Road ▪ Metro-North Railroad ▪ Bridges and Tunnels Safety/Security Initiatives 43 Interagency: MTA Police Department ▪ NYC Transit (Subways) ▪ MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) ▪ Long Island Rail Road ▪ Metro-North Railroad ▪ Bridges and Tunnels Cost-Cutting/Revenue Initiatives 54 Interagency ▪ NYC Transit (Subways) ▪ MTA Bus Operations (NYCT Department of Buses, MTA Bus Company) ▪ Long Island Rail Road ▪ Metro-North Railroad ▪ Bridges and Tunnels Section 3—Capital Projects Commitments/Completions The MTA Capital Programs 61 Capital Program Progress 62 Funding Received Through December 31, 2018 ▪ Capital Program Progress, 1982-2018 ▪ Capital Program Progress, 2018 New York City Transit (Subways) 64 Major 2018 Commitments ▪ Major 2018 Completions MTA Bus Operations (NYCT Dept.
    [Show full text]
  • 8-25-20 MTA Transcript
    NEW YORK STATE LEGISLATURE JOINT PUBLIC HEARING SENATE STANDING COMMITTEE ON TRANSPORTATION SENATE STANDING COMMITTEE ON CORPORATIONS, AUTHORITIES & COMMISSIONS ASSEMBLY STANDING COMMITTEE ON CORPORATIONS, AUTHORITIES & COMMISSIONS IMPACT OF COVID-19 ON THE METROPOLITAN TRANSPORTATION AUTHORITY August 25, 2020 10:00 a.m. - 3:30 p.m. Page 2 Joint Hearing Impact of COVID-19 on MTA, 8-25-20 SENATORS PRESENT: SENATOR LEROY COMRIE, Chair, Senate Standing Committee on Corporations, Authorities and Commissions SENATOR TIM KENNEDY, Chair, Senate Standing Committee on Transportation SENATOR TODD KAMINSKY SENATOR GUSTAVO RIVERA SENATOR ANNA KAPLAN SENATOR JESSICA RAMOS SENATOR ANDREW GOUNARDES SENATOR LUIS SEPULVEDA SENATOR THOMAS O’MARA SENATOR JOHN LIU SENATOR BRAD HOYLMAN SENATOR SHELLEY MAYER SENATOR MICHAEL RANZENHOFER SENATOR SUE SERINO Geneva Worldwide, Inc. 256 West 38t h Street, 10t h Floor, New York, NY 10018 Page 3 Joint Hearing Impact of COVID-19 on MTA, 8-25-20 ASSEMBLY MEMBERS PRESENT: ASSEMBLY MEMBER AMY PAULIN, Chair, Assembly Standing Committee on Corporations, Authorities and Commissions ASSEMBLY MEMBER KENNETH BLANKENBUSH ASSEMBLY MEMBER CHARLES FALL ASSEMBLY MEMBER NILY ROZIC ASSEMBLY MEMBER SANDRA GALEF ASSEMBLY MEMBER STEVEN OTIS ASSEMBLY MEMBER RON KIM ASSEMBLY MEMBER STACEY PHEFFER AMATO ASSEMBLY MEMBER VIVIAN COOK ASSEMBLY MEMBER DAVID BUCHWALD ASSEMBLY MEMBER PHILLIP PALMESANO ASSEMBLY MEMBER ROBERT CARROLL ASSEMBLY MEMBER REBECCA SEAWRIGHT ASSEMBLY MEMBER CARMEN DE LA ROSA ASSEMBLY MEMBER YUH-LINE NIOU Geneva Worldwide,
    [Show full text]
  • August 25, 2021 NEW YORK FORWARD/REOPENING
    September 24, 2021 NEW YORK FORWARD/REOPENING GUIDANCE & INFORMATIONi FEDERAL UPDATES: • On August 3, 2021, the Centers for Disease Control and Prevention (CDC) issued an extension of the nationwide residential eviction pause in areas experiencing substantial and high levels of community transmission levels of SARS-CoV-2, which is aligned with the mask order. The moratorium order, that expires on October 3, 2021, allows additional time for rent relief to reach renters and to further increase vaccination rates. See: Press Release ; Signed Order • On July 27, 2021, the Centers for Disease Control and Prevention (CDC) updated its guidance for mask wearing in public indoor settings for fully vaccinated people in areas where coronavirus transmission is high, in response to the spread of the Delta Variant. The CDC also included a recommendation for fully vaccinated people who have a known exposure to someone with suspected or confirmed COVID-19 to be tested 3-5 days after exposure, and to wear a mask in public indoor settings for 14 days or until they receive a negative test result. Further, the CDC recommends universal indoor masking for all teachers, staff, students, and visitors to schools, regardless of vaccination status See: https://www.cdc.gov/coronavirus/2019- ncov/vaccines/fully-vaccinated-guidance.html • The CDC on Thursday, June 24, 2021 announced a one-month extension to its nationwide pause on evictions that was executed in response to the pandemic. The moratorium that was scheduled to expire on June 30, 2021 is now extended through July 31, 2021 and this is intended to be the final extension of the moratorium.
    [Show full text]
  • Weeknight and Weekend Service Plan Ahead with Alternate Service April 26, 2019 — Summer 2020
    Weeknight and Weekend Service Plan Ahead with Alternate Service April 26, 2019 — Summer 2020 Queensboro V A Plaza D N 59 St A R Columbus Circle 5 Av/ G 59 St Queens Key 57 St-7 Av 57 St 59 St Plaza 1 Av and 3 Av 7 Av Court Sq-23 St • L Every 10 minutes between Lorimer St 5 Av/53 St Lexington Av/53 St E M E Court Sq Key and Canarsie-Rockaway Pkwy G•7 =M to 96 St-2 Av 51 St 7 50 St Every 20 minutes between 8 Av southbound only 50 St 49 St 6 =L n-bound 47–50 Sts and Bedford Av 42 St Rockefeller Ctr Port Authority 21 St Hunters Middle Village New Williamsburg Link B91 Bus Terminal Metropolitan Av ‘ G Point Av Times Sq-42 St 5 Av Grand Central 7 N•Q•R•W•S•1•2•3•7 42 St except QUEENS ‘ New Williamsburg Link B92 Bryant Pk 42 St S exceptS S•4•5•6•7 Fresh Pond Rd ‘ Enhanced M14A Bus Service 34 St 34 St =L every 20 min every 10 min 34 St Penn Penn 34 St 33 St =L Forest Av Hudson Station Station Herald Sq Free transfer with MetroCard Yards E 7 28 St 28 St 28 St QUEENS a s BROOKLYN Seneca Av t Greenpoint Av 23 St 23 St 23 St 23 St R Bedford Av 23 St i v 6 Av L Jefferson St DeKalb Av 18 St MANHATTAN e Nassau Av L r L Halsey St GrahamL Av L 8 Av ‘ 3 Av 1 Av For the most up-to-date Lorimer St GrandL St 14 St L Myrtle MontroseMorgan Av Av L Knickerbocker Av Wyckoff Avs information: • 6 L • Wilson Av • Chauncey St ‘ 14 St 14 St ‘ 5 • ‘ ‘ Metropolitan L M • R Av L 4 • • Q Astor Pl W • G • N Bushwick Av Abingdon Sq R L 8 St- ‘ Central Av • • L Q Aberdeen St • Follow us on Twitter NYU L J N • C 14 St–Union Sq Broadway @nyctsubway #LProject ‘ J Junction ‘
    [Show full text]
  • Top 10 Transit Questions
    Hofstra University Top 10 Transit Questions 1. What Long Island Rail Road stations are near Hofstra University? The Hempstead and Mineola LIRR stations are both near Hofstra University. Hofstra provides shuttle service to and from both stations and campus. 2. What buses stop near Hofstra? Eight routes run by Nassau County Inter-County Express (NICE) serve Hofstra University. Following is a list of these routes and the communities served. Route Serving N16 Roosevelt Field, Garden City, Uniondale, Hempstead Transit Center, South Hempstead, Rockville Centre, Rockville Centre LIRR N27 Hempstead, Hempstead Transit Center, Roosevelt Field, Carle Place, East Williston, Albertson, Roslyn, East Hills, Greenvale, Glen Head, Sea Cliff, Glen Cove N43 Freeport, Roosevelt, Uniondale, Nassau Coliseum, Hofstra University, NCC, Roosevelt Field N48 Hempstead, Hempstead Transit Center, Uniondale, East Meadow, Levittown, Westbury, Hicksville N49 Hempstead, Hempstead Transit Center, Uniondale, East Meadow, Levittown, Westbury, Hicksville N70 Hempstead Transit Center, Hempstead, Uniondale, East Meadow, Levittown, Plainedge, Farmingdale N71 Hempstead Transit Center, Hempstead, Uniondale, East Meadow, Levittown, Plainedge, Farmingdale, Massapequa Park, Sunrise Mall N72 Hempstead Transit Center, Hempstead, Uniondale, East Meadow, Levittown, Plainedge, Farmingdale Hofstra University Top 10 Transit Questions 3. What fare options are available for LIRR and NICE Bus? Are there discounts available to college students? While there are no discounts available specifically for college students, the Ten Trip Off- Peak is LIRR’s best buy for off-peak travel to NYC. Save up to 15% off the price of 10 off-peak one-way fares. The MTA eTix mobile ticketing app can also be used to purchase LIRR tickets. Additional information is available at http://www.mta.info/mta-eTix-promo The NICE Bus cash fare is $2.75.
    [Show full text]
  • Page 1 of 2 Job Opening 12/10/2020
    Job Opening Page 1 of 2 Related Content | New Window | Help | Job Description Job Title Application Security Specialist Level 3 Job ID 97945 Location Manhattan - Downtown Return to Previous Page Switch to Internal View Job Information Job Title: Application Security Specialist Level 3 Salary Range: Min. $71,729 Mid. $95,639 POINTS: 393 Dept/Div: MTA Information Technology/Office of IT Security Supervisor: Dir Off IT Security Identity Location: 2 Broadway, New York, NY 10004 Hours of Work: 9:00 AM - 5:30 PM (7.5 hours/day) or as required Summary The position will be responsible for: risk assessment (identifying problems), vulnerability assessment (determining system and application weaknesses) and defense planning (implementing appropriate countermeasures). Responsibilities will include leading Application Security risk assessments and assisting the Identity and Access Management team in effectively maintaining an efficient Mainframe Security Operation at the MTA; analyzing technical and procedural controls for potential findings; assessing the likelihood, severity and potential business impact of findings; working with stakeholders to design, author and commit to risk mitigation actions; and tracking the status of these committed actions. Strong knowledge of Mainframe RACF activities related user requests / issues and violations to assess application and system vulnerabilities. Additionally, this position must keep fully up to date on evolving Federal, FRA, and NYS Cyber Security, PCI industry standards, techniques and requirements for an ongoing risk/compliance assessment to secure MTA confidential, private intellectual assets from unauthorized access. This position is required to be “on call” in the 24-hour, 365-day operating environment to ensure the availability and delivery of technology services in support of MTA corporate business goals and objectives.
    [Show full text]
  • February 2019 Newsletter
    February COMMUNITY BOARD # 8 NEWSLETTER DISTRICT OFFICE BOARD MEMBERS BY AREA 197-15 Hillside Avenue Hollis, NY 11423-2126 Area 1 – Kew Gardens Hills Tel # (718) 264-7895 Dr. Allen J. Bennett – CHAIR, Susan D. Cleary, Florence Fisher, Joshua Fax # (718) 264-7910 E-Mail: [email protected] Glikman, Bright Limm, Mitch Lisker, Jennifer Martin, Rabbi Shlomo Nisanov, Website: www.nyc.gov/queenscb8 Simon Pelman and Jacob Weinberg OFFICERS Area 2 – Briarwood CHAIRPERSON: Martha Taylor Seymour Schwartz - CHAIR, Carolyn Baker-Brown, Allen Eisenstein, John Gebhard, Elke Maerz, Charlton Rhee, Douglas Sherman and Albert DISTRICT MANAGER: Marie Adam-Ovide Willingham 1st VICE CHAIR: Stanley Weinblatt Area 3 - Hillcrest Estates & Jamaica Hill 2nd VICE CHAIR: Seymour Schwartz 3rd VICE CHAIR: Michael Hannibal Kevin Forrestal - CHAIR, Dilafroz Ahmed, Bhitihara-Martha Fulton, Fakrul “Delwar” Islam , Paul Lazauskas and Frances Peterson EXEC. SECRETARY: Carolyn Baker-Brown TREASURER: Harbachan Singh Area 4 – Flushing Heights, Flushing Suburban, Hillcrest Jagir Singh Bains—CHAIR, Kenneth Cohen II, Steven Konigsberg, CITY COUNCIL MEMBERS Dilip Nath and Dr. Penny M. Stern Area 5 – Georgetown Mews, Pomonok, Electchester, Flushing Honorable Barry Grodenchik - 23rd District Mary Maggio – CHAIR, Monica Corbett, Carolann Foley, Frank Magri, Honorable Rory Lancman - 24th District Rachele Van Arsdale and Stanley Weinblatt Area 6 – Utopia, Fresh Meadows, West Cunningham Park BOROUGH PRESIDENT Maria DeInnocentiis – CHAIR, James Gallagher, Jr., Robert Harris, Honorable Melinda
    [Show full text]
  • Accessible Transit on Buses and Subways Table of Contents
    MN Guide to Accessible Transit on Buses and Subways Table of Contents 1 Introduction 4 Reduced-Fare MetroCard® Program 8 Navigating a Subway Station 12 Using Subways 16 List of Accessible Stations by Borough Same-Platform Transfers 26 at Non-Accessible Stations 28 Using Buses 32 Paratransit Access-A-Ride Service 34 Accommodations 38 Travel Training Introduction | 1 Introduction Knowing that our Transit system is complex, we have created this guide to help you better understand and navigate the accessibility features. Currently all of our buses are wheelchair accessible, there are accessible subway stations in each bor- “As a conduit to ough, and Paratransit Access-A-Ride provides ser- employment, vices to help customers with qualifying disabilities opportunity, get to where they need to go, but we fully recognize culture, and that there is much more to do. community, NYCT In May 2018, President Andy Byford introduced should provide Fast Forward: The Plan to Modernize New York all members City Transit. This ambitious plan will transform the of the public subway system and modernize the bus network with a reliable while prioritizing accessibility by implementing: way to travel.” • 50+ new accessible stations within the next 5 years Andy Byford, NYCT President • More direct routes and a new Paratransit Access-A-Ride scheduling and dispatch system • Better information regarding elevator outages and alternate routing information in stations, on our website, kiosks, emails, mobile apps, and text alerts • New disability sensitivity training for all employees • A new Senior Advisor for Systemwide Accessibility, Alex Elegudin Senior Advisor for Alex Elegudin, reporting directly to the President.
    [Show full text]
  • Guide to Accessible Transit on Buses and Subways Table of Contents
    MN Guide to Accessible Transit on Buses and Subways Table of Contents 1 Introduction 4 Reduced-Fare MetroCard 8 Navigating the Subway 16 Accessible Stations by Borough 26 Same-Platform Transfers 28 Riding the Bus 35 Paratransit Access-A-Ride 38 Policies and Procedures 42 Travel Training Introduction | 1 Introduction Our Transit system is complex and changing all the time. We created this guide to help you better understand and navigate the accessibility features of the system. All of our buses are wheelchair accessible, there are accessible subway stations in each borough, and Paratransit Access-A-Ride provides services to help customers with qualifying disabilities get to where they need to go, but we fully recognize that there is much more to do. We plan to implement: • At least 50 new accessible stations within the next 5 years • A new Paratransit Access-A-Ride scheduling and dispatch system, offering more direct routes and customer flexibility • Better information regarding elevator outages and alternate travel routes in stations, on our website and by email, mobile app, and text alert • Enhanced disability sensitivity training for all employees • More accessibility features on buses including increased audio and visual announcements Introduction 2 | 3 Introduction For more information or to contact us regarding accessibility please use the following channels Plan a Trip Visit new.mta.info or use the MYmta app and select the accessible trip option to find an accessible trip to your destination. This option takes into account current service status and elevator outages when planning an accessible route. In Person Please seek assistance via: You can also customize the TripPlanner if you prefer to travel by only buses, only subways, or both.
    [Show full text]
  • 2020 Guide to Access-A-Ride Paratransit Service
    2020 GUIDE TO ACCESS-A-RIDE Paratransit Service ¯ Index Access-A-Ride (AAR) Telephone Directory 1-2 Inclement Weather 20 About AAR Paratransit Service 3-4 Driver Assistance 20-21 Language Service 4 Shopping Carts, Bags/Parcels Applying or Recertifying 5-7 and Bulky Items 21 Eligibility Determinations 7-9 Seatbelt Recommendations 21-22 Appeals 9 Transferring from Wheelchair/Scooter to Passenger Seat 22 Feeder Service 10 Traveling on Paratransit Outside NYC 23-25 AAR MetroCard 11-12 Planning & Reserving a Trip 25-27 Visitor Information 13-14 How to Cancel a Trip 28 Traveling on AAR 14 On the Day of Your Trip 29-30 Online Trip Management 14-15 What to do if an AAR Vehicle is Late 31 AAR Interactive Voice Response Taxi/Car Service Authorization (IVR) Messages 15 and Reimbursement 31-33 Hours of Operation 16 Subscription Service 34-36 Fare 16 No-Show / Late Cancellation Policy 36-40 Service area 16 Conduct Policy 40-42 Providers 17 How to Commend, Complain or Maximum Ride Times 17 Make Suggestions about AAR 43-44 Personal Care Attendant (PCA) 18-19 Reasonable Modification for Traveling with Guest and/or PCA 19 Individuals with Disabilities 44 Designated AAR Pickup Locations 20 Filing Title VI Complaint 45 Access-A-Ride (AAR) Hold for assistance if you do not have a touch- tone phone. Telephone Directory Conversations with AAR personnel are Call 877-337-2017 toll-free from area codes in the NY Metro Area and adjacent counties. recorded and may be monitored. From other area codes, call 718-393-4999.
    [Show full text]