Discounted Home Internet Service Offerings COVID-19
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Discounted Home Internet Service Offerings: COVID-19 In response to the Coronavirus pandemic, several internet and telecom service providers have pledged to offer free access to the internet or increased data allowances to ensure people can get online during this unprecedented time. The table below highlights some of the latest offerings. Please note: This document is our best interpretation of each company's offerings, which are subject to change. Contact the Internet Service Providers directly for details. Summary You have a few options for free or discounted internet access: 1. Comcast, Cox, and Altice are offering free internet service with no contract, for qualified customers. 2. Personal Mobile Device as wifi hotspot: • If you have a mobile phone and a data plan, your provider may have expanded your ability to use your mobile phone as a “hotspot.” Verify with your mobile provider what is available; a number of major carriers have increased the data allowed for mobile hotspots. • How it works: To turn your mobile phone into a hotspot, you change a setting in your cellular settings that enables hotspot, and you will see wifi name and login information on your phone. Then choose the wifi name in your computer’s wifi list, and type in the password you see on your phone. Contact your mobile carrier or view your carrier’s website for details on how to setup a mobile hotspot. 3. Free public wifi hotspots available in some residential areas from AT&T, Comcast, and Charter (and, perhaps, others). You should use these with Pulse Secure VPN to create a secure connection. • How it works: In the wifi settings on your device, you will be able to see available public wifi. For example, for Comcast it says “xfinitywifi”. You will now be able to connect to that without any limits on time. Each person using Comcast for their internet has a router that acts as an access point or hotspot for public wifi. This gives other people access to the Xfinity wifi if they are near, but they are not using the customer’s wifi; it is Xfinity operated. We will do our best to update this document with offers from other companies. 1 Discounted Home Internet Service Offerings: COVID-19 Service Provider & Offer Eligibility/Restrictions Additional Fees Location/ Info Availability Altice 60 Days Free Internet: 1. Must be a new customer. Optimum customers: $30 Optimum: CT, 2. Must be eligible for the (Optimum & 30 mbps internet speed free for installation fee waived NJ, NY, PA Suddenlink) National School Lunch through 4/30/2020. Fee 60 days with the ability to cancel Suddenlink: AR, Program; or NYC resident applies after 5/1/2020 and at any time. AZ, CA, ID, KS, Information: w/child attending NYC will appear in three (3) $10 KY, LA,MO, MS, https://www.alticeadva public school; or received installments of the first 3 Restrictions Apply NC, NM, OH, OK, ntageinternet.com/#/ SSI and 65 years+; or a monthly bills. veteran receiving state or TX, VA, WV federal public assistance. Suddenlink customers: $20 installation fee applies at time of installation. AT&T Improved Data and Payment All current customers will AT&T is available Allowances: receive these offers as well as nationwide. Information: 1. AT&T will suspend broadband anyone in range of AT&T https://about.att.com/p data caps for home internet. public wifi. ages/COVID-19.html 2. AT&T home internet customers can use unlimited internet data. Access from AT&T 3. AT&T will not terminate services Program for existing customers for inability to pay their bills. 4. They will also waive late payment fees. Discounted Internet for “Limited Income” Households: Offer of $10/month internet access for qualifying limited income households. Free Public WiFi Hotspots:AT&T public wifi hotspots will be open for anyone. IMPORTANT NOTE: If connecting to any public network, you should connect to Pulse Secure VPN for added security. 2 Discounted Home Internet Service Offerings: COVID-19 Service Provider & Offer Eligibility/Restrictions Additional Fees Location/ Info Availability Charter 60 Days Free Internet: 1. Must be a new customer. No contract required. AL, AR, AZ, CA, CO, Offering free broadband and wifi access 2. For households with However, after 60 days, CT, FL, GA, HI, ID, To enroll in this for 60 days for new customers. students in K-12 or college. customers will be billed at IL, IN, KS, KY, LA, special offer call: Installation fees will be waived. No regular rates unless they ME, MD, MA, MI, 1-844-488-8395 commitment to a subscription necessary. disconnect their service. MN, MS, MO, MT, (To enroll call 1-844-488-8395) NE, NV, NH, NJ, NM, NY, NC, OH, Restrictions Apply OR, PA, RI, SC, TN, TX, UT, VT, VA, Free Public WiFi Hotspots: Charter will WA, WV, WI, WY open their WiFi hotspots for public use. IMPORTANT NOTE: If connecting to any public network, you should connect to Pulse Secure VPN for added security. Comcast 60 Days Free Internet: 1. Must be eligible for certain No contract required. AL, AR, AZ, CA, CO, Offering new residential customers who public assistance However, after 60 days, CT, DE, DC, FL, GA, Information: qualify for the Internet Essentials Program programs. customers will be billed at ID, IL, IN, KS, KY, https://www.internetes free internet for 60 days with no contract regular rates unless they 2. Must not have outstanding LA ME, MD, MA, MI, sentials.com/apply commitment. disconnect their service. MN, MO, NH, NJ, debt to Comcast that is less NM, NY, NC, OH, than 1 year old. OR, PA, SC, TN, Improved Data and Payment Offer ends 4/30/2020. Allowances starting March 13: 3. You must not have TX, UT, VT, VA, • Comcast will suspend data caps for subscribed to services WA, WV, WI 60 days. within the last 90 days. • Comcast will not disconnect service or charge late fees for customers who contact the company regarding overdue payments for 60 days. • Comcast is opening Xfinity wifi hotspots for public use (should connect to Pulse Secure VPN if connected to public wifi). 3 Discounted Home Internet Service Offerings: COVID-19 Service Provider & Offer Eligibility/Restrictions Additional Fees Location/ Info Availability AR, AZ, CA, CT, Cox Internet 1 Month Free Internet: 1. Qualifying households Will be charged $9.95/month DC, FL, GA, ID, IA, Effective 3/16, new customers can must have at least one after initial free month, if you KS, LA, MA, NE, Information: receive a free month of internet service student in K-12. do not cancel service. NV, NC, OH, OK, RI, https://www.cox.com/r with Connect2Compete with no contract 2. Qualifying households must VA esidential/internet/con commitment. participate in a government nect2compete.html assistance program. Sparklight Improved Data and Payment All current customers receive Will need to call to waive late AL, AR, AZ, ID, IA, Allowances: this offer. fees. KS, LA, MN, MS, Information: • Unlimited internet service on all MO, NE, NM, ND, https://www.sparklight. plans for 30 days. OK, OR, SD, TN, com/press/Pages/Spa • They will waive late fees for 60 days TX, WA rklight-Makes- if you call them. Unlimited-Data- Available-on-All- Internet-Plans- Waives-Late-Fees- During-Coronavirus- Crisis.aspx T-Mobile Improved Data and Payment All current T-Mobile customers Unlimited smartphone data for T-Mobile is available receive these offers. 60 days, excludes roaming. nationwide. Allowances: Information: • T-Mobile will have no data cap for its https://www.t- T-Mobile Lifeline – customers T-Mobile Lifeline: home internet service. mobile.com/brand/ong must apply. Eligibility depends FL, KY, MN, MS, • All current wireless customers with oing-updates-covid-19 on state requirements. NM, PA, TX, VA, cell phone plans with data will WA, PR receive unlimited smartphone data T-Mobile Lifeline and an extra 20GB of mobile Information and hotspot/tethering for the next 60 Application days. • T-Mobile Lifeline (5GB of free data per month for 60 days) for qualified low-income customers. 4 Discounted Home Internet Service Offerings: COVID-19 Service Provider & Offer Eligibility/Restrictions Additional Fees Location/ Info Availability Verizon Improved Data and Payment All current Verizon home Verizon broadband internet customers receive has nationwide Allowances: • Verizon offers no data caps on its these offers. coverage. Information: home internet broadband services. https://www.verizon.co Verizon Lifeline – customers Verizon Lifeline: • They have increased internet speeds m/about/news/our- must apply. Eligibility depends CT, DC, DE, MA, for home internet at no cost to response-coronavirus on state requirements. MD, NC, NJ, NY, customers. PA, RI, VA • Starting 3/11, they will be waiving Verizon Lifeline late fees for people impacted by Information and COVID-19 for 60 days. Application • Verizon Lifeline discounted plan available for qualified low- income customers. Don’t see your local provider? Contact your local ISP or cable company to see if they are offering any deals at this time. 5 .