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D.4.1 Operations Management Plan Chapter Name Here D.4.1 OPERATIONS MANAGEMENT PLAN Chapter Name Here TABLE OF CONTENTS CHAPTER A: GENERAL INFORMATION Page A.1 Purpose of Plan 3 A.2 Definitions 5 A.3 References and Standards 7 A.4 Systems and Procedures 16 CHAPTER B: PLAN SPECIFIC INFORMATION B.1 Roles and Responsibilities 17 B.2 Plan Specific Procedures 22 APPENDIX 1 – Extent of Network 36 APPENDIX 2 – Performance and Measurement 37 APPENDIX 3 – Customer Service Plan (Outline) 38 APPENDIX 4– Back Office IT Systems 42 APPENDIX 5– Toll Collection System 117 SH121 Toll Project 2 Chapter Name Here CHAPTER A: GENERAL INFORMATION A.1 Purpose of Plan This Operations Management Plan (OMP) will provide an overview of the Operational Management System that the Roadway Operations Director has provided and resourced to address his responsibilities and commitment as defined by the Policy Statement. The OMP is a key component of our mandatory Integrated Management System (IMS) that embodies ISO 9001:2000 Quality Management Systems, ISO 14001 Environmental Management Systems and our Safety Management System, which complies with the requirements of OHSAS 18001. Figure 1 – Integrated Management System The purpose of the Operational Management Plan (OMP) sets forth the approach, procedures, and implementation for the day to day management of the project, in particular: Employment and training of competent personnel to carry out all aspects of the Operations Management Plan SH121 Toll Project 3 Chapter Name Here Coordination of activities of other entities with interests within the Project limits Incident response and reporting Traffic operations restrictions, including periods of lane closure restrictions Tolling integration with other tolling agencies Standard operating and communication procedures for Emergency preparation, response, and recovery, including impacts from extreme weather conditions Planning and coordination with all affected Governmental Entities, including Emergency Services Liaison procedures with any Traffic Management Centers that TxDOT or other entities may establish Analysis of vehicular accident patterns to identify safety issues and implement cost effective solutions to maximize safety Containment and disposal of Hazardous Materials spills Prompt investigation of reports or complaints received from all sources Management and Policing of Abnormal Loads SH121 Toll Project 4 Chapter Name Here A.2 Definitions A.2.1 OMP SPECIFIC DEFINITIONS The controlling or booking of sections of roadway by location, Roadspace lane and time to coordinate conflicting maintenance programs and third party requirements. An unplanned event caused by vehicular collision or severe Incident weather causing the implementation of the Incident Management Plan (IMP) The closure or part closure of one or more trafficked roadway Traffic Management lanes, edged by delineators, closed by temporary or permanent coning Centre for the control of the movements and activities of each Control Room emergency service’s personnel and equipment. Liaises with the other services’ control rooms. An officer at the scene who commands the tactical response of Incident Officer his/her respective service. Cross-boundary arrangements under which emergency Mutual Aid Arrangements services, local authorities and other organizations request extra staff and/or equipment for use in a disaster. Actions taken in order to allocate priority in allocating Tactical resources, to plan and Co-ordinate and to manage the receipt and dissemination of information for an incident. A.2.2 ROADWAY TECHNICAL DEFINITIONS Those roadways located on the ITR that are closed to the general public and are intended only for use by maintenance, Access Roads inspection or utility traffic. These are low-type pavements constructed of gravel, grindings, or earth. Asphalt A brown to black solid material, soluble in gasoline or naphtha. An area where the Asphalt mix is too rich, causing the Asphalt Bleeding material to ooze to the surface in puddles and leaving a slick and slippery area. A structure consisting of single or multiple spans more than 20 feet in length that provides a means of transit for vehicles Bridge and/or pedestrians above the land, water surface, roadway, rail road or other obstruction. Litter, rubbish, vegetation, rocks, dead animals, spilled Debris materials, brush or other items which are not part of or which impede drainage. Litter Trash, Debris, waste, refuse, accident and construction residue. SH121 Toll Project 5 Chapter Name Here Displacement of rigid type pavement by a combination of vertical and horizontal stresses due to expansion or contraction Heave or Settle of the Sub grade. When Heave or Settlement in a concrete pavement is caused by pavement expansion from excessive heat, it is also commonly referred to as a pavement blowup. The portion of the multi-lane traveled way extending from Mainline Shoulder line to Shoulder line or from curb line to curb line. An area where a piece of pavement has broken free and been Pothole removed, leaving a hole. The portion of the traveled way that provides access between Ramp the Mainline and the local street network, extending from Shoulder line to Shoulder line or from curb line to curb line. The progressive loosening of the material in the courses of a Raveling road as aggregates separate from the Asphalt binding material. Placing of one or more new layers of material on an existing Resurfacing pavement surface. Deformations in which the surface of the pavement has worn Rutted and Shoved into longitudinal ruts due to repetitive passes of vehicle tires, or Pavement transverse corrugations due to vehicle deceleration and acceleration. The portion of the roadway extending from edge of the Shoulder Mainline or Ramp pavement to the unpaved top of earth embankment, or to the base of a barrier wall. An auxiliary course to furnish needed stability, usually due to Subbase poor Subgrade. That portion of the roadbed on which pavement, surfacing, Subgrade base, Subbase, or a layer of any other material which may be specified, is to be placed. Pavement surface treatment which consists of milling off approximately 1 ¼ “ of surface and replacing it with new Wedge and Level Asphalt surface material. This process is used to extend the life of relatively sound pavements that are beginning to show minor to moderate surface distresses. SH121 Toll Project 6 Chapter Name Here A.3 References and Standards Technical Standards Road Maintenance TxDOT Maintenance Section 2.2 (Definitions of Maintenance) Standards Management Manual: defines standards; Section 2.3 provides ftp://ftp.dot.state.tx.us/pub/txHT guidance on developing maintenance plans; dot-info/gsd/manuals/mmt.pdfTH Chapter 5 defines Activities Requiring Permits TxDOT Maintenance Chapters 1 and 2 provide guidance on Operations Manual: routine maintenance activities and ftp://ftp.dot.state.tx.us/pub/txHT maintenance operations for pavement and dot-info/gsd/manuals/ope.pdfTH roadside; Chapters 4 and 5 detail traffic and emergency management operations; Section 2.3 details vegetation management Pavement surface TxDOT Pavement Design Chapter 2 provides Asphalt Cement characteristics Manual: Concrete design guidelines; Chapter 3 ftp://ftp.dot.state.tx.us/pub/txHT provides Portland Cement Concrete design dot-info/gsd/manuals/pdm.pdfTH guidelines; includes methods for new construction, reconstruction, and rehabilitation Pavement Management TxDOT Pavement Design Manual refers to Information System (PMIS) the PMIS User’s Manual for pavement User’s Manual performance information Pavement Pavement Design Manual: Chapter 2 provides Asphalt Cement structural ftp://ftp.dot.state.tx.us/pub/txHT Concrete design guidelines; Chapter 3 characteristics dot-info/gsd/manuals/pdm.pdfTH provides Portland Cement Concrete design guidelines; includes methods for new construction, reconstruction, and rehabilitation Structures Maintenance Management Chapter 1 provides definitions and general maintenance Manual: requirements for routine, preventative, and ftp://ftp.dot.state.tx.us/pub/txHT major maintenance of drainage structures dot-info/gsd/manuals/mmt.pdfTH Maintenance Operations Chapter 3 provides policies, procedures and Manual: materials used in the maintenance of the ftp://ftp.dot.state.tx.us/pub/txHT state's bridges, moveable span bridges and dot-info/gsd/manuals/ope.pdfTH ferries in order to assure uninterrupted, safe traffic flow and protection of investment. SH121 Toll Project 7 Chapter Name Here Bridge Inspection Manual: Manual provides guidance for bridge ftp://ftp.dot.state.tx.us/pub/txHT inspection personnel, provides a reference dot-info/gsd/manuals/ins.pdfTH for consultants, and helps to ensure consistency in bridge inspection, rating, and evaluation Road markings 2006 Texas MUTCD: Part 3 provides pavement markings http://www.dot.state.tx.us/trf/HT standards, guidelines, and drawings mutcd2006.htmTH Pavement Marking Handbook: Provides information on material selection, ftp://ftp.dot.state.tx.us/pub/txHT installation, and inspection guidelines for dot-info/gsd/manuals/pmh.pdfTH pavement markings Road signs, Signs and Markings Manual: On-line version provides TOC only; drainage, fences ftp://ftp.dot.state.tx.us/pub/txHT references print version to be obtained from dot-info/gsd/manuals/smk.pdfTH TxDOT; Chapter 7 does provide detailed information on Guide Signs and references the Texas MUTCD 2006T Standard Highway Sign Provides detailed drawings of the Standard Designs For Texas (SHSD) Highway Signs for Texas prescribed or (referenced in Book
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