Consumer Commission - Investigation and deliberation toward the creation of a consumer-oriented society -

What is the Consumer Commission? Structure of the Consumer Commission The Consumer Commission was established in the Cabinet The Consumer Commission consists of commissioners (no more than 10) Office on September 1, 2009 with the aim of performing the who are assigned by the Prime Minister. The Commission may set up following activities as an independent third party organization. temporary commissioners and expert commissioners as needed. As it is necessary to deliberate a number of issues from a wide range of fieldsMembers of the Consumer Commission  The Consumer Commission investigates and discusses concerning consumer issues, the Commission conducts investigations and (As of September 2013) (Tertiary) various consumer issues and submits opinions (proposals, deliberations by setting up subsidiary committees (Committee on Food Chairperson etc.) to relevant government ministries and agencies Shoji KAWAKAMI including the Consumer Affairs Agency. Labelling, Examination Committee for Newly Developed Food and Expert Examination Committee on Public Utility Rate, etc.) in addition to Professor at the Graduate Schools for Law and Politics,  The Consumer Commission conducts investigations and University of the plenary meetings. Acting chairperson deliberations in response to inquiries of the Prime Minister, Activities of the Consumer Commission relevant Ministers or the Commissioner for Consumer Yutaka ISHITOYA Affairs Agency. The Consumer Commission plenary meetings are open to the public. See the Lawyer website of the Consumer Commission for the application form, references and reports of the meetings. Ryozo AKUZAWA Dean of the Faculty of Applied Life Science, Nippon Veterinary and Life Science University Prime Minister Kimie IWATA President of Institute of Workers’ Evolution Proposals, recommendations, Cabinet Office etc. Minister of State for Consumer Affairs Norimichi SAITO Professor at the Faculty of Law, Doshisha University

建議等 Cabinet Office Proposals, etc. Nobuko TAKAHASHI Consumer Commission Freelance Journalist Independent third party organization Advice Request for Administrative Proposals on important matters Mediation measures, despositions Satoko NATSUME Support Recommendations and requests to recommendations, and Education Director-General of the National Federation of Regional report to the Prime Minister etc. guidance Request for materials to relevant Women’s Organizations administrative bodies Tomoko HASHIMOTO Consultation Proposals, Head of the Hokkaido Consumers’ Association Consumers Businesses and Information Cooperation etc. Information Information complaints National Consumer Consumer Affairs Ryuji YAMAMOTO Ministries and Agencies and Local Governments Affairs Center of Japan Agency Professor at the Graduate Schools for Law and Politics, Support for consultation Summarization, investigation and analysis University of Tokyo

Local Consumer Affairs Centers of information services, training, Dissemination of information, reminding product tests, collection, Request for measures to government analysis and provision of ministries and agencies information, PR, ADR, etc. Handling the consumer problems which Taeko YUINE fall between the authorities of other Director of the Nippon Association of Consumer Specialists ministries and agencies Opinions and requests Jurisdiction and implemen- Information tation of laws that are familiar to consumers Publication and reminding Recommendations, orders, guidance

Proposal: Expression of opinions to the Prime Minister, relevant Ministers or the Commissioner for Consumer Affairs Agency based on the provisions of Paragraph 2 (1) of Article 6, Act for the Establishment of the Consumer Affairs AgencyCommission and the Consumer Main investigations and deliberations put forward by the Consumer Commission Cabinet Office Proposals  Proposal on Vehicle Recalls System (August 27, 2010)  Proposal on Contract Issues regarding Advance Payment for Pay Nursing Homes (December 17, 2010)  Proposal on Measures for the Revitalization of Local Consumer Administration (April 15, 2011) Map  Proposal on Issues of Vicious Solicitation for Apartment Purchase (May 13, 2011)  Proposal on Measures for Radical Enhancement of Akasaka Mitsuke Prudential Tower Station Tokyo Metro Consumer Safety Administration (July 22, 2011) Namboku Line

 Proposal on Efforts to Solve Consumer Issues Sotobori Street Sanno Hie concerning House Reforms (August 26, 2011) Shrine  Proposal on Consumer Issues concerning Esthetic Tokyo Metro Tokyo Metro Kokkaigijido-mae Station Clinics and Medical Cosmetic Services Akasaka Line Akasaka Biz Sacas Tower Tokyo Metro (December 21, 2011) Chiyoda Line Cabinet Office

 Proposal on Issues of Public Utility Rate Tokyo Metro Ginza Line (February 28, 2012) ● Prime Minister’s Exit 7 Office Prime Minister’s Official Residence  Proposal on Supporting Measures for the Sustainable Roppongi Street Tokyo Metro Development and Further Improvement and Enhance- Aakasaka Station Tokyo Metro Tameike-Sanno Patent Office Consumer ment of Local Consumer Administration Station Consumer Commission (July 24, 2012) () Tokyo Metro  Proposal on Labelling of “Health Food” Ginza Line Commission (January 29, 2013) To Roppongi To Toranomon  Proposal on Measures for the Dissemination of Connected to Exit 7, Tameike-Sanno Station, Tokyo Metro Ginza Line Information to Prevent Consumer Accidents and Namboku Line (February 12, 2013) “Kokkaigijido-mae Station,” Tokyo Metro Marunouchi Line and Chiyoda Line  Proposal on the Promotion of Local Consumer Administration System Improvement (August 6, 2013)  Proposal on Consumer Issues concerning Fraudulent

Investment Solicitation (August 6, 2013)  Contact Examples of other opinions Consumer Commission, Cabinet Office  Opinions on the verification, evaluation and 6F Sanno Park Tower, monitoring of the Consumer Basic Plan 2-11-1 Nagata-cho, Chiyoda-ku, Tokyo  Opinions on permit applications for the increase of 100-6177, Japan residential electricity rates TEL: +81-(0)3-3507-8855  Measures to improve the way of sales activities by FAX: +81-(0)3-3507-9989 telecommunications businesses  Measures against illegal drugs Website (As of the end of August 2013) http://www.cao.go.jp/consumer/