International Transit Studies Program Report on 1996 Missions
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Customer Service Performance September 2020 West Coast Express
Customer Service Performance September 2020 West Coast Express © Synovate Table Of Contents Highlights and Recommendations 3 Project Objectives 8 Methodology 9 Detailed Findings 12 WCE Performance 13 Trends in Transit Usage Among WCE Riders 22 Trends in WCE Usage 29 Customer Profiles 36 APPENDICES Appendix A – Survey Instrument 2 Highlights and Recommendations The revised West Coast Express Customer Service Performance Survey was launched in March 2003. The survey was redesigned to focus solely on the aspects of service that are most positively correlated with system performance ratings from customers. In addition, the redesigned survey implements the Transportation Research Board’s Impact Score Method to identify and prioritize those service attributes that are most negatively impacting the largest number of customers. This will assist in the prioritization of service improvements. 3 Highlights and Recommendations • Many of the significant shifts in top ratings for WCE service aspects may be attributable to riders’ changing perceptions and expectations as a result of the ongoing COVID-19 virus. As of March 11th, the World Health Organization declared COVID-19 a global pandemic, and by March 16th the BC provincial government recommended stay- at-home directives and physical distancing precautions, which has greatly impacted the daily lives of transit riders. While restrictions have eased in recent months as the provincial government has moved BC into Phase 3 of its Restart Plan (which allows for safe travel and re-opening of businesses such as restaurants/bars), concern around the COVID-19 virus is highly relevant for the general public. As a result, the proportion of Captive WCE Riders has increased directionally (36%, up from 29% last period), which may have an impact on the results throughout the report. -
Ucr Rides Free with the Token Transit
UCR RIDES FREE WITH THE PLAN YOUR TRIP TODAY VISIT US TOKEN TRANSIT APP RiversideTransit.com The Riverside Transit Agency has switched to a contactless fare system available through the Token Transit app. UCR students and staff will no longer swipe their R’Card to board the RTA bus. To get your free transit pass CONTACT US you will be required to log in to UCR’s Transportation Services website and Customer Information Center enroll in the U-PASS Program. Once registered, you will receive your free pass via the Token Transit app for unlimited rides anywhere RTA buses go, at (951) 565-5002 anytime they operate. And yes, you can take your bike or skateboard with you on the bus. WE’RE OPEN Getting your pass is easy. After you enroll online, UCR will send your registration to RTA. Staff passes will be processed immediately and within Until 10 p.m. every day three to five days you will receive a text message from Token Transit with a link to download the pass. After that, simply use your phone’s mobile pass whenever you board and enjoy the ride. Student passes will be issued STAY SAFE beginning September 24 and valid through the end of the term. RTA is asking customers to With trained drivers, clean vehicles and a commitment to customer safety, practice social distancing, say hello to a better way to travel. Plus, there’s comfortable seating, free wear face masks and travel for Wi-Fi service and USB charging ports to make your trip even better. -
Res-Urban-20.Pdf
Transit Friendly Design Features INTRODUCTION North American municipal and regional planning authorities are pursuing urban growth management strategies that preserve or improve urban “livability”. In the Lower Mainland, concerns about air quality and traffic congestion are central themes in regional planning, such as the GVRD Creating Our Future program, and the Transport 2021 project. Growing communities throughout BC share similar concerns. These studies identify a larger role for public transit as a key strategy for achieving a reduction in the number of automobile trips and an improved urban environment. Achieving higher transit ridership is a challenge in an automobile oriented society, and transit agencies should not bear this responsibility alone. Public Transit in B.C. Public transit is provided in over 58 municipal areas in British Columbia, including conventional, paratransit and handyDART services. BC Transit is responsible for planning, funding, marketing, and implementation of these systems. In the regions of Victoria and Vancouver, BC Transit operates these services. In other areas of the province, BC Transit works in partnership with local governments and private contractors to provide transit service. Public transit is simply the movement of people in groups, generally in large vehicles operating on fixed routes and schedules. These services are available to the public at fares that vary from community to community. The conventional bus is the most common vehicle in use in larger urban areas. The emphasis here is on integrating conventional bus service with land use planning. 1 Transit and Land Use Planning Making the Transit Connection ... to Land Use In order to attract more transit customers, the strong influence of land use and urban design on travel behaviour needs to be recognized and utilized to the advantage of transit. -
Social Sustainability of Transit: an Overview of the Literature and Findings from Expert Interviews
Social Sustainability of Transit: An Overview of the Literature and Findings from Expert Interviews Kelly Bennett1 and Manish Shirgaokar2 Planning Program, Department of Earth and Atmospheric Sciences, 1-26 Earth Sciences Building, University of Alberta, Edmonton, AB Canada T6G 2E3 1 Research Assistant/Student: [email protected] 2 Principal Investigator/Assistant Professor: [email protected] Phone: (780) 492-2802 Date of publication: 29th February, 2016 Bennett and Shirgaokar Intentionally left blank Page 2 of 45 Bennett and Shirgaokar TABLE OF CONTENTS Funding Statement and Declaration of Conflicting Interests p. 5 ABSTRACT p. 6 EXECUTIVE SUMMARY p. 7 1. Introduction p. 12 2. Methodology p. 12 3. Measuring Equity p. 13 3.1 Basic Analysis 3.2 Surveys 3.3 Models 3.4 Lorenz Curve and Gini Coefficient 3.5 Evaluating Fare Structure 4. Literature Review p. 16 4.1 Age 4.1.1 Seniors’ Travel Behaviors 4.1.2 Universal Design 4.1.3 Fare Structures 4.1.4 Spatial Distribution and Demand Responsive Service 4.2 Race and Ethnicity 4.2.1 Immigrants 4.2.2 Transit Fares 4.2.3 Non-work Accessibility 4.2.4 Bus versus Light Rail 4.3 Income 4.3.1 Fare Structure 4.3.2 Spatial Distribution 4.3.3 Access to Employment 4.3.4 Non-work Accessibility 4.3.5 Bus versus Light Rail 4.4 Ability 4.4.1 Comfort and Safety 4.4.2 Demand Responsive Service 4.4.3 Universal Design 4.5 Gender 4.5.1 Differences Between Men and Women’s Travel Needs 4.5.2 Safety Page 3 of 45 Bennett and Shirgaokar 5. -
4606 – Hampton Roads Transit (HRT) Passes
No. 4606 Rev.: 5 Policies and Procedures Date: December 14, 2017 Subject: Hampton Roads Transit (HRT) Passes 1. Purpose .................................................................................................................... 1 2. Policy ........................................................................................................................ 1 3. Responsibilities ......................................................................................................... 2 4. Procedures ............................................................................................................... 2 4.1 Obtaining the HRT GoSemester Pass .............................................................. 2 4.2 Obtaining Para-Transit Passes ......................................................................... 2 4.3 Staff and Non-Credit Student Purchase of HRT Passes .................................. 2 4.4 Use of HRT Services ........................................................................................ 2 4.5 Lost, Stolen, and/or Damaged HRT Passes ..................................................... 3 5. Definitions ................................................................................................................. 3 6. References ............................................................................................................... 3 7. Review Periodicity and Responsibility ...................................................................... 3 8. Effective Date and Approval .................................................................................... -
Canada's Natural Gas Vehicle (NGV) Industry Recognizes Transit
Canada’s Natural Gas Vehicle (NGV) Industry Recognizes Transit Agencies for NGV Leadership: Calgary Transit – for North America’s largest indoor refueling and maintenance facility BC Transit – for supporting NGVs in three communities Hamilton Street Railway – for Canada’s longest operating NGV transit fleet November 10, 2019 Calgary, Alberta Canadian Natural Gas Vehicle Alliance The Canadian Natural Gas Vehicle Alliance (CNGVA) is pleased to award its inaugural NGV Leadership Awards to Calgary Transit, BC Transit and Hamilton Street Railway. CNGVA’s first NGV Leadership Awards build on the collaborative efforts of industry and government in support of the NGV Deployment Roadmap: Natural Gas Use in the Medium and Heavy-Duty Transportation Sector – updated and recently released in collaboration with Natural Resources Canada. The awards celebrate market leadership in adopting natural gas as a fleet fuel and recognizing its environmental, economic and operational benefits. They recognize an operator’s investment in natural gas buses, training and infrastructure that has improved regional air quality, reduced greenhouse gas emissions and created local green jobs with an abundant, domestic resource. CNGVA applauds these fleet operators for their leadership and commitment to affordable, cleaner, quieter transportation. Calgary Transit Calgary Transit operates the public transit system in Alberta’s largest municipality. Operating a mixed fleet of LRT and bus vehicles, Calgary Transit is the first choice for getting around Calgary. The Stoney Transit Facility is a leading example of public-private partnerships (P3). The 44,300 square metre facility is the largest of its kind in North America, with the ability to simultaneously fuel six buses indoors from empty to full in about four minutes. -
Making Transit Functional
MAKING TRANSIT FUNCTIONAL A guide to a frequent, affordable, and accessible system in Winnipeg Prepared by FUNCTIONAL TRANSIT WINNIPEG March 16, 2015 [email protected] www.functionaltransit.com “Transit works best where there are many destinations along something that feels like a straight line.” – Jarrett Walker, Human Transit 1 PREFACE This report was compiled by Functional Transit Winnipeg Functional Transit Winnipeg is a grassroots group of Winnipeggers who volunteer their time to research and advocate for improved public transit. This group came together over the concern that the Southwest Corridor will make public transit worse for Winnipeggers. We advocate for improving bus frequency within Winnipeg Transit’s existing service. This report was compiled in order to explain the deficiencies of the current plan for the Southwest Corridor in Winnipeg, and to lay out an alternative strategy that would have a far more positive impact on public transit for the same price as the current project being undertaken by the City of Winnipeg. Our conclusions are drawn from publicly available data, reports from the City of Winnipeg and transit research. We have made every effort to be factually accurate in our assessment of transit service and investment in Winnipeg. The views expressed in this document are those of the author and contributors only. We welcome response and input from those individuals who may have a different interpretation or access to more information. We can be reached at [email protected]. Lead author: Joseph -
Translink Efficiency Review for Translink Commission
TransLink Efficiency Review for TransLink Commission ACKNOWLEDGEMENTS Shirocca Consulting gratefully acknowledges the assistance and cooperation in providing data and information for this report from Coast Mountain Bus Company and TransLink as well as: • BC Transit Victoria • Calgary Transit • Edmonton Transit System • King County Metro (Seattle) • OC Transpo (Ottawa) San Francisco Municipal Transportation Agency (MUNI) • Toronto Transit Commission (TTC) • Winnipeg Transit Contents EXECUTIVE SUMMARY i 1. INTRODUCTION I Role of the TransLink Commission 1 This Assignment 2 2. TRANSLINK OVERVIEW 3 2010 10-Year Base Plan and Funding Stabilization Plan 3 3. TRANSLINK'S FINANCIAL PLAN AND PERFORMANCE 5 Revenue and Expenditure Growth 6 Revenue Growth 6 Expenditure Growth 6 Budget to Actual Performance 7 Targeted Efficiency Initiatives 8 Cumulative Funded Surplus 8 Capital Projects 9 Variance in Project Cost 9 Cash Flow Variance 10 2012 Budget 11 Economic Assumptions 11 Annual Budget Process 13 Review of 2012 Budget 13 2012 Bus Division Budget 18 Summary of Findings 18 4. TRANSIT SYSTEM PERFORMANCE 19 Performance Indicators Used 21 Conventional Transit Services 21 Five-Year Trend 22 System Performance 24 How does TransLink’s Performance Compare to its Peers? 25 Summary of Findings 32 Custom Transit Services 33 Five-Year Trend 33 Custom Transit Performance 36 How Does TransLink’s Performance Compare to its Peers? 37 Summary of Findings 42 5. BUS DIVISION PERFORMANCE 43 Performance Indicators Used 44 Conventional Bus Service 45 Five-Year Trend -
Canadian Version
OFFICIAL JOURNAL OF THE AMALGAMATED TRANSIT UNION | AFL-CIO/CLC JULY / AUGUST 2014 A NEW BEGINNING FOR PROGRESSIVE LABOR EDUCATION & ACTIVISM ATU ACQUIRES NATIONAL LABOR COLLEGE CAMPUS HAPPY LABOUR DAY INTERNATIONAL OFFICERS LAWRENCE J. HANLEY International President JAVIER M. PEREZ, JR. NEWSBRIEFS International Executive Vice President OSCAR OWENS TTC targets door safety woes International Secretary-Treasurer Imagine this: your subway train stops at your destination. The doors open – but on the wrong side. In the past year there have been INTERNATIONAL VICE PRESIDENTS 12 incidents of doors opening either off the platform or on the wrong side of the train in Toronto. LARRY R. KINNEAR Ashburn, ON – [email protected] The Toronto Transit Commission has now implemented a new RICHARD M. MURPHY “point and acknowledge” safety procedure to reduce the likelihood Newburyport, MA – [email protected] of human error when opening train doors. The procedure consists BOB M. HYKAWAY of four steps in which a subway operator must: stand up, open Calgary, AB – [email protected] the window as the train comes to a stop, point at a marker on the wall using their index finger and WILLIAM G. McLEAN then open the train doors. If the operator doesn’t see the marker he or she is instructed not to open Reno, NV – [email protected] the doors. JANIS M. BORCHARDT Madison, WI – [email protected] PAUL BOWEN Agreement in Guelph, ON, ends lockout Canton, MI – [email protected] After the City of Guelph, ON, locked out members of Local 1189 KENNETH R. KIRK for three weeks, city buses stopped running, and transit workers Lancaster, TX – [email protected] were out of work and out of a contract while commuters were left GARY RAUEN stranded. -
For Transit Information, Including Real-Time Next Bus, Please Call 604.953.3333 Or Visit Translink.Ca
Metro Vancouver Transit Map Effective Until Dec. 19, 2016 259 to Lions Bay Ferries to Vancouver Island, C12 to Brunswick Beach Bowen Island and Sunshine Coast Downtown Vancouver Transit Services £ m C Grouse Mountain Skyride minute walk SkyTrain Horseshoe Bay COAL HARBOUR C West End Coal Harbour C WEST Community Community High frequency rail service. Canada Line Centre Centre Waterfront END Early morning to late Vancouver Convention evening. £ Centre C Canada Expo Line Burrard Tourism Place Vancouver Millennium Line C Capilano Salmon Millennium Line Hatchery C Evergreen Extension Caulfeild ROBSON C SFU Harbour Evelyne Capilano Buses Vancouver Centre Suspension GASTOWN Saller City Centre BCIT Centre Bridge Vancouver £ Lynn Canyon Frequent bus service, with SFU Ecology Centre Art Gallery B-Line Woodward's limited stops. UBC Robson Sq £ VFS £ C Regular Bus Service Library Municipal St Paul's Vancouver Carnegie Service at least once an hour Law Edgemont Hall Community Centre CHINATOWN Lynn Hospital Courts during the daytime (or College Village Westview Valley Queen -
List of Intercity Transportation in BC Overview
InfoLine 1-800-689-2477 Title of Document: List of Intercity Transportation in BC Overview: This document contains a list of intercity transportation options available within British Columbia. Ashcroft/Clinton: BC Transit Toll Free: 1 855-359-3935 https://www.bctransit.com/ashcroft-clinton/schedules- and-maps/route-overview?route=1 Bella Coola Valley: BC Transit Ph. 250 799-0079 https://www.bctransit.com/bella-coola-valley/home Burns Lake/Smithers: BC Transit Toll Free: 1 855-499-1119 https://bctransit.com/bulkley-nechako/schedules-and- maps/route-overview?route=162 Port Hardy/Fort Rupert: BC Transit Ph. 250 956-3151 https://www.bctransit.com/mount- waddington/schedules-and-maps/route- overview?route=4 Greenwood/Grand Forks: BC Transit Ph. 250 443-2179 https://www.bctransit.com/boundary/schedules-and- maps Haida Gwaii: Eagle Transit http://eagletransit.net/ Hazeltons/Smithers BC Transit Ph. 250 842-2134 Toll Free: 1 877-842-2131 https://www.bctransit.com/hazeltons/schedules-and- maps/route-overview?route=163 For further information on SCI BC programs and services check out our website at www.sci-bc.ca Disclaimer: SCI BC will attempt to keep content information as up to date and current as possible. SCI BC does not make any representation with respect to the quality of the service or products and the customer is responsible for making all necessary inquires to protect themselves before contracting, utilizing or products Spinal Cord Injury BC 780 SW Marine Drive, Vancouver, BC V6P 5Y7 Hazeltons/Terrace BC Transit Ph. 250 842-2134 Toll Free: -
The Demand for Public Transport: a Practical Guide
The demand for public transport: a practical guide R Balcombe, TRL Limited (Editor) R Mackett, Centre for Transport Studies, University College London N Paulley, TRL Limited J Preston, Transport Studies Unit, University of Oxford J Shires, Institute for Transport Studies, University of Leeds H Titheridge, Centre for Transport Studies, University College London M Wardman, Institute for Transport Studies, University of Leeds P White, Transport Studies Group, University of Westminster TRL Report TRL593 First Published 2004 ISSN 0968-4107 Copyright TRL Limited 2004. This report has been produced by the contributory authors and published by TRL Limited as part of a project funded by EPSRC (Grants No GR/R18550/01, GR/R18567/01 and GR/R18574/01) and also supported by a number of other institutions as listed on the acknowledgements page. The views expressed are those of the authors and not necessarily those of the supporting and funding organisations TRL is committed to optimising energy efficiency, reducing waste and promoting recycling and re-use. In support of these environmental goals, this report has been printed on recycled paper, comprising 100% post-consumer waste, manufactured using a TCF (totally chlorine free) process. ii ACKNOWLEDGEMENTS The assistance of the following organisations is gratefully acknowledged: Arriva International Association of Public Transport (UITP) Association of Train Operating Companies (ATOC) Local Government Association (LGA) Confederation of Passenger Transport (CPT) National Express Group plc Department for Transport (DfT) Nexus Engineering and Physical Sciences Research Network Rail Council (EPSRC) Rees Jeffery Road Fund FirstGroup plc Stagecoach Group plc Go-Ahead Group plc Strategic Rail Authority (SRA) Greater Manchester Public Transport Transport for London (TfL) Executive (GMPTE) Travel West Midlands The Working Group coordinating the project consisted of the authors and Jonathan Pugh and Matthew Chivers of ATOC and David Harley, David Walmsley and Mark James of CPT.