Microsoft Dynamics CRM Q4 2011 Service Update Release & Roadmap Welcome! Important Web Seminar Notes . We have automatically muted the line. During the presentation, all participants will be in listen-only mode . Please turn off all webcams . Followinggp the presentation we’ll have a Q&A session. Submit questions via the Q&A feature. Simply select the Q&A window, type your question into the dialog box, and click the “Ask” button . The slides and recording of this call will be sent to attendees for today’s program . Having technical difficulties? - Call 800.374.1852 or - E-mail
[email protected] . For audio help, please call 1.800-374.2441 1 Introduction Sarah Champ Senior Consultant 612.376.9510
[email protected] 2 Agenda . Review of CRM 2011 . Q4 Service Release Details . Demo . Q&AQ & A 3 Microsoft Dynamics CRM At a Glance Customer Success Around the Globe Financial Services Professional Services Manufacturing Public Health & Travel & Retail & Hospitality StSector Life Sc iences Entertainment PC Browser Phone Sales Customer Marketing Extended CRM Productivity Care Effectiveness Applications Relationships • Interactions • Process • Insights xRM FkFramework Microsoft Dynamics CRM 2011 Delivers the Power of Productivity FAMILIAR INTELLIGENT CONNECTED Natural & Insightful & Collaborative & Personal Actionable Integrated Microsoft Dynamics CRM Online Comprehensive CRM that’s easy to use and improves the productivity of sales, marketing and customer care profilfessionals Full-Suite CRM: Sales , Works with Office 365 for Marketing and