FY16 H1

Microsoft Dynamics AX add-on provides door systems manufacturer better accuracy and production quality

Objectives Strategy Results The Romanian branch of the The best solution was After only four months, ASSA ABLOY worldwide manufacturer of to implement, on top of Romania started to see benefits including mechanisms for closing and the already existing ERP an increase in the efficiency of inventory opening doors, ASSA ABLOY, was ( Dynamics transaction processes, increased employee looking to increase the efficiency of AX), a specific add-on productivity, faster Quality Department its logistics flow management for the management of approval, faster identification of parts related to the supply of raw logistics flow, Dynamics needed and increased efficiency in materials and parts. AX Anywhere. materials and parts supply processes.

“Productivity within the company increased significantly. This can be seen among all flow contributors.”

– Mihai Cojocaru, IT Manager, Assa Abloy Romania Ball Corporation strengthens global account management by using CRM in the cloud

Objectives Strategy Results A strategic initiative, which To help manage customer Now, Ball’s customer-facing employees and challenged Ball to ensure the accounts more effectively, Ball activities are closely aligned with customer sustainability of the deployed and company goals and benefit from global, company’s success, named CRM Online in two divisions in collaborative account management across closer alignment with the North America and one in organizational and geographical boundaries. right customers and markets Europe and is planning to make Increasing Ball’s and its customers’ as an important lever of it available to its operations in competitiveness, the solution is anticipated success. Asia and South America. to provide a strong return on investment.

“By using Microsoft Dynamics CRM Online, it’s easy for us to scale to the global reach of even our largest customers and find ways to deliver the most valuable products in all their areas of engagement.”

– Bob Tettero, Director of Corporate Strategy and Business Intelligence, Ball Corporation Cataler improves manufacturing efficiency and ability to track unique components

Objectives Strategy Results When Cataler forecast Cataler sought a solution to The company will use Microsoft Dynamics AX increased product demand specifically track and provide end-to-end for manufacturing processes as that would require inventory management for the well as finance, quality control, production expanding production chemicals and precious metals control, purchasing, shipping and receiving, capacity by 40% – it knew that play key roles in the and EDI. Although they benefit from the the time had come for a manufacturing process. flexibility to adapt Microsoft Dynamics AX, the stronger and more agile ERP Microsoft solution provider solution already meets more than 80% of solution that would scale mcaConnect recommended their ERP requirements right out of the box. easily well into the future. Microsoft Dynamics AX.

“We need to customize for tracking precious metals and chemicals, and the technology gives us this freedom. That is the key reason we chose Microsoft Dynamics AX. We could not find another solution that offers this capability.”

– Al Alvarez, General Manager, Cataler North America See how CSX is unlocking its potential with Microsoft Dynamics

Objectives Tactics Results In its pursuit of customer excellence, CSX looked at cost, CSX now used Microsoft Dynamics CRM CSX Transportation gradually ease of to support sales and marketing and is established various systems and programming, and extending it to operations and beyond. processes to track customer information ease of use, and Most notably, the company has been and facilitate business processes. Over Microsoft Dynamics able to improve collaboration, drive time, however, the company’s growing CRM was the winner productivity, identify new business sources and repositories of customer in all those opportunities, and ultimately improve data created a number of challenges. categories. its relations with customers.

“Initially, Microsoft Dynamics CRM was viewed as a sales and marketing tool. But as we bring our other teams on board, we are able to collaborate on our customer accounts more effectively and establish a much more comprehensive view of our customers.”

– Vicki Burton, Director of CRM, CSX Transportation Dell Revamps Manufacturing on agile ERP solution

Objectives Tactics Results Building a brand based on custom The first step in Dell’s Implementing Microsoft Dynamics configuration and low prices carried business AX helped Dell dramatically simplify a unique set of challenges. By 2010, transformation was its IT infrastructure and realign its rising US manufacturing IT costs manufacturing manufacturing processes based on and growing competition from simplification. To principles—all while maintaining abroad were testing Dell’s high- support this the flexibility the company needs to volume, high-variability, configure- transformation, Dell quickly retool its facilities to meet to-order (CTO) manufacturing implemented Microsoft consumer demand for new or model. Dynamics AX. different products.

"Since deploying Microsoft Dynamics AX, we have reduced manufacturing IT costs by $96 million. The Microsoft Dynamics solution contributes approximately $50 million of those savings."

– Matt Griffiths, Executive Director, Manufacturing IT, Dell DENTSPLY reduces IT cost and improves global performance with Microsoft Dynamics AX

Objectives Tactics Results DENTSPLY has a long history of DENTSPLY had a vision for a Today, a single instance of growth through merger and single global ERP, but it wasn’t Microsoft Dynamics AX is acquisition, which has helped the until Microsoft Dynamics AX used by 3,500 DENTSPLY company maintain its position as a 2009 was released five years employees at 27 locations leader in the field of dental ago that the company felt that a in 16 countries, and consumables and equipment. single ERP solution could meet processes tens of However, numerous acquisitions led the needs of their distributed, thousands of shipments to a very fragmented IT environment. global enterprise. per day.

“Microsoft Dynamics AX has really changed the business in the sense that we can manage globally the things that we want to be global—like a global chart of accounts or global view to inventory—but still be agile and flexible, the closer we get to the customer. So, we get the nice blend of global control and local flexibility.” — Bill Schlageter, Vice President and CIO, DENTSPLY Dunlop Protective Footwear shares its CRM Online story

Objectives Tactics Results Dunlop wanted to Using the standard connector The scalability and flexibility of expand into new between Microsoft Dynamics Microsoft Dynamics CRM Online helps markets around the CRM Online and Microsoft Dunlop move quickly into new markets globe at an aggressive Dynamics AX, Dunlop Protective and provides a consistent user pace. Footwear is able to exchange experience. Now they can also data between the two systems to promote innovation throughout their improve their business practices. company by being able to listen and capture feedback from their customers.

“Microsoft Dynamics is helping us listen to our end users.” — Allard Bijlsma. CEO, Dunlop Protective Footwear Global manufacturer addresses branding, pricing, and compliance issues by connecting configurators and output documents to Microsoft Dynamics CRM

Objectives Tactics Results As the company expanded Husky decided on a solution that combined Since implementing their to include five major Microsoft Dynamics CRM, Microsoft SharePoint, Microsoft Dynamics CRM business units with Experlogix Product Configurator and Xpertdoc and Xpertdoc solution, manufacturing plants in Output . The integrated solution Husky has been able to Canada, the United States, supplies the technical equipment configuration address the branding, Luxemburg, and China, so data which is stored in Microsoft Dynamics CRM, pricing, and compliance did the complexity and and merged into Xpertdoc to create issues that resulted from demands of its quote/order professional, accurate proposals uploaded to having a large, widely- processes. SharePoint library. dispersed sales team.

“The system is very flexible, easy to use, and reliable for our global sales teams. The comprehensive new pricing platform has already returned more than 100 percent ROI.” — Sergiy Fomenko, Configure Price Quote Project Manager, Husky Injection Molding Systems Distributor sustains growth with Microsoft Dynamics AX

Objectives Tactics Results Running 24 hours a day, seven days a JJ Food Service made the decision Since deploying the solution in week, JJ Food Service distributes food in 2004 to switch from its then- 2004, the company has expanded to thousands of customers across the aging Pegasus Opera accounting the deployment to cover all United Kingdom. In this tireless package to a more robust, yet aspects of its business, and also environment, efficiency is everything, flexible, ERP system. The company expanded its Microsoft Dynamics and the company will seize any considered SAP, JD Edwards, Sage AX deployment to the web, advantage to control its costs, maintain Enterprise, and Microsoft Dynamics providing bidirectional integration its competitive edge, and drive AX, and ultimately chose the latter. with its e-commerce site. effective growth.

“Microsoft Dynamics AX was the right decision, and each year we say that with even greater confidence. The flexibility it provides us as a business is critical to our growth and could not have been achieved with any other ERP system.” — Mushtaque Ahmed, Chief Operations Officer, JJ Food Service Lotus F1 Team and Microsoft Dynamics: Delivering championship-caliber solutions with agility and speed

Objectives Tactics Results Thrilling fans and winning Success requires not only an enormous Microsoft Dynamics AX helps the races takes plenty of nerve. amount of effort and team work— team improve manufacturing And that goes for everyone amazing technology is key. That’s why productivity, avoid wasted involved: from drivers to the Lotus F1 team selected Microsoft resources, deliver information fabricators, everyone must Dynamics AX to help them collect live, quickly to remote employees and work together for the team to accurate information, make informed interoperate with its HR compete at the highest level decisions, compete for funding, and – environment to manage the skill of auto racing. ultimately – build a faster car. sets it needs for new processes.

“Our transition from design to production has also got to be very slick, and that’s handled in software… Being efficient and getting as many concepts as we can through to the track quickly is really key to what we can deliver on the track.”

– Nick Chester, Technical Director, Lotus F1 Team Microsoft Dynamics CRM connects Miele directly with customers

Objectives Tactics Results Miele is one of the largest manufacturers of high-end Several years ago, Miele Microsoft Dynamics CRM household appliances and commercial equipment. In “redefined” their market, allows Miele Turkey to their Turkish operation, Miele’s traditional way to sell moving to a more direct- personalize marketing was through an indirect distribution channel with a to-customer approach, campaigns and improve business-to-business marketing approach. In Turkey, and chose Microsoft customer relations – and it Miele struggled with brand recognition and very high Dynamics CRM to be the scales to meet their changing competition, and it needed a tool that could turn its tool to help manage this needs as the company existing customers into brand ambassadors. new approach. continues to grow.

“We’re trying to create brand ambassadors in our satisfied customers. Microsoft Dynamics CRM connects us to customers.” — Taner Sagbas, Managing Director, Miele Turkey Nissan and Microsoft Dynamics: Delivering Omotenashi

Objectives Tactics Results The Nissan approach to customer Nissan needed a tool to help Benefits include user-friendly care revolves around the concept them understand their customers technology that improves omotenashi. Omotenashi is the better. Microsoft Dynamics CRM employee productivity; easy access Japanese way of thinking about is helping Nissan understand the to information that improves their customer experience; to individual needs of customers ability to create great customer understand the customers’ from the decision to buy, through experiences; and enhanced ability individual needs in advance and the purchasing process and to build long-term relationships create a tremendous experience. beyond. with customers.

“We have a rapidly changing environment. The biggest challenge you have is actually managing change, managing growth. Microsoft Dynamics is allowing us to bring everybody together cohesively.” — Celso Guitoko, CIO, Nissan Motor Company Snowmobile manufacturer supercharges dealer management with the xRM platform

Objectives Strategy Results Polaris Industries is one of the largest off-road Polaris evaluated several Polaris deployed the solution to vehicle manufacturers in the world and a solutions and chose its support operations and recognized leader in the snowmobile industry. Microsoft Dynamics CRM, continues to make use of the xRM To provide support to customers and a network which is built on the xRM platform to accelerate of 1,500 dealers, the company relied on a group application platform layer, development and deployment of of disconnected applications. Because these because of its superior line-of-business applications systems did not share information, Polaris could technical flexibility and cost unique to the company, including not effectively track individual dealer issues. effectiveness. a dealer extranet and e-commerce Web site.

“Now, when we talk to a customer, we can see everything about them—the products they purchased, their service history, and their interactions with dealers.”

– Bill Fisher, Vice President and CIO, Polaris Industries Equipment manufacturer completes lean transformation on Microsoft Dynamics AX 2012

Objectives Strategy Results Since 1958, Rochester Gauges has been To aid in its transformation to Expected benefits include support manufacturing liquid-level gauges for original a Lean organization, the for Lean manufacturing equipment manufacturers in the industrial, company upgraded its methodology and best practices; propane, and aerospace industries. In late existing manufacturing and and the ability to introduce 2013, the company converted its entire financial systems from manufacturing and operational United States operation to a Lean Microsoft Dynamics AX 4.0 to efficiencies and provide concrete manufacturing model, completing a journey Microsoft Dynamics AX 2012. metrics and insight into that began in 2007 with a pilot project on a operational and financial single line. performance.

“AX 2012 enables us to run our company in a truly Lean way—without fighting with our software. It’s the only ERP solution on the market that can do that.”

– Brian Battershell, CFO, Rochester Gauges Global petrochemical company Shell improves customer service with new CRM solution

Objectives Strategy Results Shell Card Services, the Microsoft Dynamics Admin tasks have been greatly reduced, which has world’s biggest provider of CRM was selected as enabled the sales force to spend more time with fuel card services, wanted a the ideal solution, and customers. It is now easier to identify and target 'best in class' solution to since implementation higher value accounts. Customers receive their consolidate their myriad it has provided a cards sooner and can transact with Shell sooner. self-hosted legacy systems significant number of Reporting is much easier now that information is into a single, modern benefits. consolidated in a single system, and this has led to system. faster, more effective decision making.

“With Microsoft Dynamics CRM we are becoming an organization that focuses on the highest- value accounts.”

– Rob French, General Manager of Card Services, Commercial Fleet, Shell Retail Chemical manufacturer successfully implements ERP solution, gains better insight to processes and inventories

Objectives Strategy Results In 2007 Spolchemie was The entire Microsoft Now all inventories are appraised based on FIFO, where looking for a new, Dynamics AX the system continually calculates the aggregate comprehensive enterprise implementation in a purchase price of input products based on the actual information system. It first total of 7 companies amount of material consumed. For inputs purchased decided for a competitor’s in the Spolchemie abroad the system also takes into consideration current solution. However, problems Group and its sister changes in exchange rates on money markets. The arose during implementation company, STZ, was company can continually adjust the prices of its products and ultimately the system completed by 1 April so that it keeps the desired margin and minimizes the failed integration tests. 2011. risk of selling below cost. Global petrochemical company Shell improves customer service with new CRM solution

Objectives Strategy Results STIHL Inc., maker of the world's top- Replacing that Now, the sales force has a full view of the selling brand of chainsaws, aims to software, the dealers’ history with STIHL and can efficiently provide the best possible experience company deployed address dealers’ issues and help them meet to the dealers it sells to. The field Microsoft Dynamics revenue targets. Company leadership has a sales force at the company’s network CRM and integrated high level of insight into market trends that of six distribution facilities found that it with business affect dealer sales. STIHL is taking Microsoft existing contact management analysis and Dynamics CRM to other business groups to software was unhelpful in dealer enterprise resource support business growth and maintain engagements and stopped using it. planning systems. productive dealer relationships.

“By working with the dealer relationship records in Microsoft Dynamics CRM, territory managers can approach dealers with just the right products and promotions, help them reach their revenue goals, and more efficiently meet their own sales targets.”

– Joe Quartararo, Manager, eCommerce and Branch and Distribution Systems, STIHL Inc. Integrated CRM solution helps Trek support local sales reps

Objectives Tactics Results Trusted partnerships with To maintain continuity for Trek is already experiencing independently owned the local shop owners— improved sales productivity, retailers are the backbone Trek sought a customer customer support and internal of Trek’s business model, relationship management collaboration. Trek anticipates that and maintaining long- (CRM) system that could Microsoft Dynamics CRM Online will term relationships with capture and retain play an important role in its bike shops is key. account histories for initiative to standardize operations distributors and retailers. among its global subsidiaries.

“We want to get to a point where every retailer and consumer interaction is tracked and catalogued in CRM.” — David Peterson, Enterprise Collaboration Manager, Trek Bicycles Weetabix chooses Microsoft Dynamics AX for its scalability and repeatability in a global roll-out

Objectives Strategy Results Today Weetabix is the UK’s number one Weetabix is deploying Weetabix expects to have selling, most trusted and most Microsoft Dynamics AX improved information in all areas recommended cereal brands. Historically it globally in order to of its business including executive had a “spider’s web” of 3rd party provide real-time business intelligence, easy applications with complex integration business intelligence availability of sales & marketing points which were costly to maintain. across all of its divisions. data, as well as improvements in manufacturing, procurement, supply chain management.

“We’ll get better information dynamically, on demand, and it doesn’t matter if it’s a mobile or a laptop – it’s the same information going to the right people at the right time.”

– Logan Tweedie, Group Head of IT and Business Systems, Weetabix Xiamen Tungsten is unifying a fast-growing global business with Microsoft Dynamics AX

Objectives Tactics Results Given the enormous range of Company leadership sought to effectively unify Unifying operations on a businesses and products under its management of the individual companies at the single, centrally managed corporate umbrella, the rapid growth Group level, and decided to expand ERP platform has provided of individual subsidiaries, and the deployment of Microsoft Dynamics AX based Xiamen Tungsten Group geographic sprawl of its growing on previous success as well as the ability of with precise control of its operations, Xiamen Group was Microsoft Dynamics AX to support various expansive operations, at challenged to ensure efficient flow of business models, scalability, fast deployment, both the company and information up and down the supply and seamless integration with other Microsoft group levels. chain. technologies.

“A unified ERP solution serves Xiamen Tungsten Group's financial management and controls. But more importantly, it meets needs of our many subsidiary companies across the entire discrete and process manufacturing industry.”

— Hong Chao'e, Vice President, Xiamen Tungsten Group