Microsoft Dynamics Manufacturing Customer Stories
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FY16 H1 Microsoft Dynamics AX add-on provides door systems manufacturer better accuracy and production quality Objectives Strategy Results The Romanian branch of the The best solution was After only four months, ASSA ABLOY worldwide manufacturer of to implement, on top of Romania started to see benefits including mechanisms for closing and the already existing ERP an increase in the efficiency of inventory opening doors, ASSA ABLOY, was (Microsoft Dynamics transaction processes, increased employee looking to increase the efficiency of AX), a specific add-on productivity, faster Quality Department its logistics flow management for the management of approval, faster identification of parts related to the supply of raw logistics flow, Dynamics needed and increased efficiency in materials and parts. AX Anywhere. materials and parts supply processes. “Productivity within the company increased significantly. This can be seen among all flow contributors.” – Mihai Cojocaru, IT Manager, Assa Abloy Romania Ball Corporation strengthens global account management by using CRM in the cloud Objectives Strategy Results A strategic initiative, which To help manage customer Now, Ball’s customer-facing employees and challenged Ball to ensure the accounts more effectively, Ball activities are closely aligned with customer sustainability of the deployed Microsoft Dynamics and company goals and benefit from global, company’s success, named CRM Online in two divisions in collaborative account management across closer alignment with the North America and one in organizational and geographical boundaries. right customers and markets Europe and is planning to make Increasing Ball’s and its customers’ as an important lever of it available to its operations in competitiveness, the solution is anticipated success. Asia and South America. to provide a strong return on investment. “By using Microsoft Dynamics CRM Online, it’s easy for us to scale to the global reach of even our largest customers and find ways to deliver the most valuable products in all their areas of engagement.” – Bob Tettero, Director of Corporate Strategy and Business Intelligence, Ball Corporation Cataler improves manufacturing efficiency and ability to track unique components Objectives Strategy Results When Cataler forecast Cataler sought a solution to The company will use Microsoft Dynamics AX increased product demand specifically track and provide end-to-end for manufacturing processes as that would require inventory management for the well as finance, quality control, production expanding production chemicals and precious metals control, purchasing, shipping and receiving, capacity by 40% – it knew that play key roles in the and EDI. Although they benefit from the the time had come for a manufacturing process. flexibility to adapt Microsoft Dynamics AX, the stronger and more agile ERP Microsoft solution provider solution already meets more than 80% of solution that would scale mcaConnect recommended their ERP requirements right out of the box. easily well into the future. Microsoft Dynamics AX. “We need to customize for tracking precious metals and chemicals, and the technology gives us this freedom. That is the key reason we chose Microsoft Dynamics AX. We could not find another solution that offers this capability.” – Al Alvarez, General Manager, Cataler North America See how CSX is unlocking its potential with Microsoft Dynamics Objectives Tactics Results In its pursuit of customer excellence, CSX looked at cost, CSX now used Microsoft Dynamics CRM CSX Transportation gradually ease of to support sales and marketing and is established various systems and programming, and extending it to operations and beyond. processes to track customer information ease of use, and Most notably, the company has been and facilitate business processes. Over Microsoft Dynamics able to improve collaboration, drive time, however, the company’s growing CRM was the winner productivity, identify new business sources and repositories of customer in all those opportunities, and ultimately improve data created a number of challenges. categories. its relations with customers. “Initially, Microsoft Dynamics CRM was viewed as a sales and marketing tool. But as we bring our other teams on board, we are able to collaborate on our customer accounts more effectively and establish a much more comprehensive view of our customers.” – Vicki Burton, Director of CRM, CSX Transportation Dell Revamps Manufacturing on agile ERP solution Objectives Tactics Results Building a brand based on custom The first step in Dell’s Implementing Microsoft Dynamics configuration and low prices carried business AX helped Dell dramatically simplify a unique set of challenges. By 2010, transformation was its IT infrastructure and realign its rising US manufacturing IT costs manufacturing manufacturing processes based on and growing competition from simplification. To lean principles—all while maintaining abroad were testing Dell’s high- support this the flexibility the company needs to volume, high-variability, configure- transformation, Dell quickly retool its facilities to meet to-order (CTO) manufacturing implemented Microsoft consumer demand for new or model. Dynamics AX. different products. "Since deploying Microsoft Dynamics AX, we have reduced manufacturing IT costs by $96 million. The Microsoft Dynamics solution contributes approximately $50 million of those savings." – Matt Griffiths, Executive Director, Manufacturing IT, Dell DENTSPLY reduces IT cost and improves global performance with Microsoft Dynamics AX Objectives Tactics Results DENTSPLY has a long history of DENTSPLY had a vision for a Today, a single instance of growth through merger and single global ERP, but it wasn’t Microsoft Dynamics AX is acquisition, which has helped the until Microsoft Dynamics AX used by 3,500 DENTSPLY company maintain its position as a 2009 was released five years employees at 27 locations leader in the field of dental ago that the company felt that a in 16 countries, and consumables and equipment. single ERP solution could meet processes tens of However, numerous acquisitions led the needs of their distributed, thousands of shipments to a very fragmented IT environment. global enterprise. per day. “Microsoft Dynamics AX has really changed the business in the sense that we can manage globally the things that we want to be global—like a global chart of accounts or global view to inventory—but still be agile and flexible, the closer we get to the customer. So, we get the nice blend of global control and local flexibility.” — Bill Schlageter, Vice President and CIO, DENTSPLY Dunlop Protective Footwear shares its CRM Online story Objectives Tactics Results Dunlop wanted to Using the standard connector The scalability and flexibility of expand into new between Microsoft Dynamics Microsoft Dynamics CRM Online helps markets around the CRM Online and Microsoft Dunlop move quickly into new markets globe at an aggressive Dynamics AX, Dunlop Protective and provides a consistent user pace. Footwear is able to exchange experience. Now they can also data between the two systems to promote innovation throughout their improve their business practices. company by being able to listen and capture feedback from their customers. “Microsoft Dynamics is helping us listen to our end users.” — Allard Bijlsma. CEO, Dunlop Protective Footwear Global manufacturer addresses branding, pricing, and compliance issues by connecting configurators and output documents to Microsoft Dynamics CRM Objectives Tactics Results As the company expanded Husky decided on a solution that combined Since implementing their to include five major Microsoft Dynamics CRM, Microsoft SharePoint, Microsoft Dynamics CRM business units with Experlogix Product Configurator and Xpertdoc and Xpertdoc solution, manufacturing plants in Output Software. The integrated solution Husky has been able to Canada, the United States, supplies the technical equipment configuration address the branding, Luxemburg, and China, so data which is stored in Microsoft Dynamics CRM, pricing, and compliance did the complexity and and merged into Xpertdoc to create issues that resulted from demands of its quote/order professional, accurate proposals uploaded to having a large, widely- processes. SharePoint library. dispersed sales team. “The system is very flexible, easy to use, and reliable for our global sales teams. The comprehensive new pricing platform has already returned more than 100 percent ROI.” — Sergiy Fomenko, Configure Price Quote Project Manager, Husky Injection Molding Systems Distributor sustains growth with Microsoft Dynamics AX Objectives Tactics Results Running 24 hours a day, seven days a JJ Food Service made the decision Since deploying the solution in week, JJ Food Service distributes food in 2004 to switch from its then- 2004, the company has expanded to thousands of customers across the aging Pegasus Opera accounting the deployment to cover all United Kingdom. In this tireless package to a more robust, yet aspects of its business, and also environment, efficiency is everything, flexible, ERP system. The company expanded its Microsoft Dynamics and the company will seize any considered SAP, JD Edwards, Sage AX deployment to the web, advantage to control its costs, maintain Enterprise, and Microsoft Dynamics providing bidirectional integration its competitive edge, and drive AX, and ultimately chose the latter. with its e-commerce site. effective growth. “Microsoft Dynamics AX was the right decision,