Services and Budgets
Services Services and Budgets The City delivers 58 services with more than 150 sub-services . These include emergency services, housing programs, transit, recreation, operation and maintenance of roads, building inspections and economic development . Of these services, 11 are legislated, mandated or required by senior levels of government, including services such as water and wastewater treatment, solid waste management, Ontario Works, housing programs, Provincial Offences court, paramedic medical care and transportation, and fire safety education and prevention . The remaining 47 services are traditionally offered by municipalities and include transit, parks, arenas, recreation, libraries, parking, animal control, and roads operations and maintenance . This section is broken down into two distinct areas to provide important information about the services we provide, but also to demonstrate financial summaries as it relates to the organization’s structure . First, the service profiles include a summary of each of the 58 services and their service levels including: • Legislated requirements • Public expectations • Performance measures • Capacity of the service area, noting whether the service area is operating at, near or over capacity • Comparison to other municipalities where available, through Key Performance Indicators (KPIs) Next, business plans are provided for each division, based on our organizational structure: • Key accomplishments for 2019 • Strategic issues and opportunities • Key deliverables for 2020 • Key performance indicators and forecasts for 2020 • Revenues and expenses City of Greater Sudbury 71 CAO’s Office Service Overviews CAO’s Office Service Overviews Services Service Requests and Inquiries (311) Service Overview • 311 is the main point of contact for residents to • This team also operates front-counter services at access information about municipal services, reach the Tom Davies Square Citizen Service Centre, a City employee or department or submit a service analyzes call trends to support performance request .
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