How To: Nyff57 - Benefactors

HOW TO: NYFF57 - BENEFACTORS

We are so excited about the 57th New York Film Festival! According to our records, you are currently with us as a Benefactor patron. To assist you in the weeks leading up to this cornerstone 17-day event, the Development Department has pulled together this handy document for you to reference. Included is a rundown of NYFF-related benefits for your Patron level, the date and time of your pre-sale access, single-ticket pricing and fees, confirmed gala dates, information about the Hauser Lounge and press screenings, and a general FAQ. This document can also be found on our website in the Member Corner.

PATRON BENEFITS DURING NYFF

Below, please find the break down of benefits for Benefactor Patrons during the New York Film Festival. Pre-sale dates can be found later in this document.

BENEFACTOR ● Group 2 pre-sale access ● 2 tickets to Opening screening and after-party ● 2 tickets to Centerpiece ● 2 tickets to Closing Night ● 2 festival badges to Hauser Lounge and NYFF press screenings

TICKET SALES & PRE-SALE DATES

HOW TO ORDER TICKETS Online: You will be sent an email with a link to purchase tickets on the date and time of your pre-sale period. You do not need to wait for this link to order tickets, but you must be logged in to purchase tickets and get your member ticket discounts.

Due to security reasons, we do not have your password, but we can send you a “forgot login” email that will prompt you to reset your password. It takes at least 10-15 minutes for the “forgot login” email to arrive so we strongly suggest logging in to your account prior to your pre-sale date to ensure you can access tickets as soon as they go on sale.

In Person: Tickets can be purchased in person at the Alice Tully Hall box office beginning on the date and time of your presale. The Alice Tully Hall Box Office is located at 1941 Broadway. Alice Tully Hall is open Monday - Friday, 10am - 6pm and Sunday, noon - 6pm.

Patron Desk and Order Forms: Benefactor Patrons may call the Patron Desk or email an order form to place a ticket order. Order forms will be sent to Patrons once the official schedule is locked (mid to late August, prior to your ticket on-sale date). You may submit order forms to the Patron Desk by emailing [email protected] before your on-sale date, and we will book your tickets on the day your level receives ticket access. If you choose the Print at Home option for ticket delivery, please allow one (1) business day for the tickets to be emailed to you.

NYFF57 Pass Fulfillment/Single Ticket On NYFF57 Group Sale Date Group 2 Benefactor Thursday, August 29: 10am New Wave Benefactor Friday, September 6 at 5pm and all day NO SALES Saturday, September 7 General Public/Ticketing Resumes Sunday, September 8: 12pm

SINGLE TICKET PRICING (Member Rates)

Opening Day (Invitation for 2 included with your benefits!) Alice Tully Hall: $85 Other FLC Venues: $35

Centerpiece (Invitation for 2 included with your benefits!) Alice Tully Hall: $60 Other FLC Venues: $35

Closing Night (Invitation for 2 included with your benefits!) Alice Tully Hall: $60 Other FLC Venues: $35

Main Slate/Spotlight on Documentary: $25 Projections/Retrospectives/Convergence: $12

Additional Fees Held at the Box Office (HABO): $10 Single ticket fee (only applies to online sales): $2.50/per ticket

Please note: Single ticket fee is waived for the duration of your pre-sale period.

GALA SCREENINGS

Benefactor patrons will receive an email invitation for each of the Gala screenings. Kindly RSVP to the invitation by the RSVP deadline stated in the invitation in order to redeem the tickets included as part of your benefits.

Opening Day, The Irishman: Friday, September 27 Centerpiece, Marriage Story: Friday, October 4 Closing Night, Motherless Brooklyn: Friday, October 11.

VIP BADGES & HAUSER LOUNGE ACCESS

As a Benefactor Patron, you will receive two VIP badges which get you access to both NYFF Press Screenings and the Hauser Lounge at Alice Tully Hall. Badges can be picked up in the Furman Gallery of the Walter Reade Theater beginning on Monday, September 16, when press screenings begin. With the exception of gala screening dates, badges can also be picked up at the Development table in Alice Tully Hall. Badges admit one person per badge to both press screenings and the Hauser Lounge.

The Hauser Lounge will be open when screenings are occurring in Alice Tully Hall. Please note that Hauser Lounge access is based on availability. In addition to potential blackout dates or screenings where we expect a large turnout, and thus a larger number of VIPs wanting access, this could result in the space hitting maximum capacity. We ask that you please be aware of this and plan accordingly.

The official Hauser Lounge schedule will be sent out at the start of the festival. If you have guests that will be attending screenings with you and would like to bring them to the lounge, please notify the Patron Desk as soon as possible, and, based upon availability, we may be able to accommodate them.

PRESS SCREENINGS

Press screenings are an exciting benefit for Patrons at the Benefactor level and above. These exclusive screenings give our most generous supporters the opportunity to see the film ahead of some of our Patrons, Members, and certainly the general public. That said, there are a few things to note about our process for press screenings:

● Press screenings will begin on Monday, September 16, in the Walter Reade Theater. We will send you a separate email with the schedule when it is ready.

● Patrons need to check-in at the Press & Industry/Development Desk located in the Furman Gallery before entering the theater. This way, you are accounted for and you’re able to pick up your festival badge(s). Please be diligent about wearing your badge. This will allow you to bypass the check-in process the members of the press need to abide by.

● If you plan on staying for several screenings during the day, you are more than welcome to stay in the theater between screenings. If you do need to leave the theater between screenings, you may leave your personal belongings in your seat, but upon re-entry, our theater staff ask you to wait in line to manage the flow of foot traffic.

● During the press conference portion of the press screenings, please allow members of the press to ask their questions first.

● Patrons are not allowed to use professional-grade photography while sitting in press screenings. However, you are welcome to use your phone camera. The use of professional cameras without permission may result in ejection from the theater.

FREQUENTLY ASKED QUESTIONS

Q: Is there a limit to how many tickets Members/Patrons/Passholders can purchase at one time? A: YES, any individual ordering tickets during the pre-sale or general public sale period is limited to two (2) per screening.

If you would like to purchase a third or fourth ticket to a particular screening, you may purchase two (2) tickets during your pre-sale period and then an additional two (2) during the general public sale period.

We are unable to make any exceptions to this policy as we make the best effort to accommodate as many people as possible.

Q: How does Print-at-Home ticketing work? A: Select the delivery method of Print-at-Home and an email with your tickets will arrive within 48 hours. You can either print your tickets and bring them with you or show them on your

phone at the theater and have the barcode scanned. If you do not receive the ticket email within 48 hours, please contact us at [email protected].

If you would like to hold tickets at the box office, there is a $10 per order fee.

Q: Can I refund tickets if I am not able to make the screening? A: There are no refunds on New York Film Festival ticket purchases. To donate ticket(s) you are unable to use, please email [email protected] or visit the Alice Tully Hall box office in person.

To request a letter for tax deduction purposes, please utilize the form in the reply email that you will receive after emailing [email protected].

Q: When will I know what seats I’m getting when I order online? A: Your seat locations will be included with the confirmation email you receive after placing your order online. Seats will be determined by the best available seat at the time of the purchase. If you have a seating preference, tickets must either be purchased in-person at the Alice Tully Hall box office or via the Patron Desk. Seats in Alice Tully Hall are reserved, but all other Film at Lincoln Center venues are general admission.

Q: What if I have an ADA need and require accessible seating? A: All of our theaters are accessible for our guests using wheelchairs. If you have another medical need, please let us know and we will do our very best to accommodate your needs. Please submit your ticket order first and then email [email protected] for more information on accommodation.

Q: What if I don’t like my seats? A: In the event, you don’t like your seats, you can visit the Patron Desk in the lobby of Alice Tully Hall on the day of the screening during the festival to inquire about exchanging tickets. We sometimes have tickets that have been donated back to FLC on the day of the screening. Please note that we cannot guarantee whether a better seat location will be available.

Q: Why are other groups allowed to purchase earlier than members? A: As a non-profit organization, Film at Lincoln Center depends on the generosity of our members and patrons to continue to operate year-round and produce the New York Film Festival. While we are especially grateful for your year-round support as a Patron of Film at Lincoln Center, Patrons and members receive early access to NYFF ticket purchasing as part of their benefits.