1866 20th Avenue MARK HUGHES San Francisco, CA. 94122
VOICE • Director of Design with seventeen years management experience. +1 213 379 3179 • Detailed knowledge of the complete product lifecycle • Proven ability to create design strategy, build teams and deliver products EMAIL • Deep understanding of UI & Interaction design for mobile platforms. [email protected] • Excellent communicator and able to articulate design vision to any audience. WEB EXPERIENCE https://markhug.net FOUNDER & HEAD OF DESIGN, Mark Hughes Creative EXPERTISE 01/2005 — Present Digital Transformation • Manage a team of 8 UX Designers while leading design for a select portfolio of clients. Digital Innovation Design Team Building • Set overall design direction in conceptual development to create designs that support Service Design client plans. Design System Creation • Manage end-to-end design process for design clients from initial research and user Brand Standards Design journeys to high fidelity and interaction design. UI & Interaction Design Information Architecture • Clients include: Microsoft, JP Morgan Chase, Venmo (PayPal), Lufthansa Group AG, Design Strategy Samsung, Macy’s, Swiss Federal Railways, Ford Motor Company, Apple, Warner Bros. Product Management Records, LVMH, DC Comics. Int’l Olympic Cmte. Environmental Design Design Leadership EXECUTIVE DIRECTOR, SERVICING UX, JP Morgan Chase & Co. Design Production 10/2017 — 04/2019 (MHC Creative 05/2019 - Present) Usability & User Testing Competitive Analysis • Drove design of a new branded servicing product family for Chase. Employee Engagement • Led payment product UX from conception through final delivery. Mentorship & Motivation • Developed a complete design system with brand alignment across various business units. • Created supporting iOS watch app, web front-end, cloud services, and a custom map INDUSTRIES layer for Travel Notifications. Fintech • Managed 10 designers, and worked daily with Directors of Product and Engineering to Retail implement design vision. Healthcare Streaming Media MANAGER, UX DESIGN, Sony PlayStation Vue Education 03/2015 — 04/2017 FTE, 05/2017 – 10/17 (Vendor MHC) Aerospace Non-Proft • Managed the PlayStation Vue, Video and Music design teams and was Creative Director Automotive for the user experience, visual and motion design pieces of the Vue product. Transportation • Built a very productive team across three remote locations. • Accountable for the UX design quality on PlayStation Vue across all platforms EDUCATION (PlayStation Console, Fire TV, Chromecast, Apple iOS, Apple TV & Android mobile) and Bachelor of Arts Cand. across PlayStation’s entertainment areas (Vue, Video & Music). Middlebury College, VT SR. UX DESIGNER, Sony PlayStation Digital Media Division ORGANIZATIONS 10/2014 — 03/2015 Design Management Institute Bay Area Black Designers • Managed and defined the user model and user interface for new and existing SNEI AIGA products and services. IDSA • Developed high level prototypes and detailed storyboards, wireframes, mockups, and Type Directors’ Club prototypes to effectively communicate interaction and design ideas. • Negotiated design-related requirements and lead the design team throughout the NON-PROFIT feedback and iteration cycle. Wake Island Foundation SR. UX/UI SPECIALIST, Fox Networks Group TEACHING & SPEAKING 08/2013 — 10/2014 Highlights include: • Lead User Experience designer for a suite of business applications that supported the University of Washington, Los Angeles and New York sales teams for the primary portfolio of Fox Network (FNGP Guest Lecturer Design TV) properties (FOX, FX, FXM, National Geographic Channel and Fox Sports 1) as well as Program digital and video on demand (VOD) solutions for key partners such as Hulu.com.
PATENTS & AWARDS LEAD PRODUCT DESIGNER, Microsoft Corporation Microsoft Windows Client, Windows Media & Windows Server Orgs Windows Media 08/2005 — 07/2013 Sony PlayStation Vue • Pioneered simpler UI, known as “METRO,” adopted by Zune, Windows Phone 7, Windows 7, 8 & 10, Windows Server, Microsoft Health Vault and Microsoft corporate branding. • Ensured the brand image translated across all projects and consistently across platforms: in print, online and in all digital areas of delivery. • Creator and driver of “tile” UI for Windows 8 & Windows 10 experiences that were incorporated into the main UX experiences for Windows Mobile, Windows Phone and Microsoft Teams.