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1 Great Ormond Street Hospital for Children Nhs GREAT ORMOND STREET HOSPITAL FOR CHILDREN NHS FOUNDATION TRUST MEETING OF THE MEMBERS’ COUNCIL Wednesday 28th September 2016 4:00pm – 6.30pm Charles West Room, Paul O’Gorman Building NO. ITEM ATTACHMENT PRESENTER TIME 1. Welcome and introductions Chairman 4:00pm 2. Apologies for absence Chairman 3. Declarations of interest Chairman 4. Minutes of the meeting held on 29th June A Chairman 2016 5. Matters Arising and action log B Chairman STRATEGY 6. Roundtable discussion: What does ‘Quality’ C Meredith Mora, Clinical 4:05pm mean to you? Outcomes Development Lead/ Dal Hothi, Associate Medical Director for Quality and Safety 7. Update on progress with the Always Values D Helen Cooke, Assistant 4:50pm Presentation Director for OD/ Simon Hawtrey-Woore, Parent Representative and Councillor PATIENTS, FAMILIES AND MEMBERS 8. Updates from the Membership and E Carley Bowman, Chair of 5:10pm Engagement Committee including the MEC/ Deirdre Leyden, Membership Strategy update Membership and Governance Manager 9. Update from the Young People’s Forum (YPF) F George Howell, Chair of 5:25pm YPF 10. Update from the Patient and Family G Juliette Greenwood, Chief 5:35pm Experience and Engagement Committee Nurse (PFEEC) including Q1 PALS Report Q1 Complaints Report Update on November 2016 Listening Event 11. Councillor activities H All Councillors 5:45pm 1 PERFORMANCE AND GOVERNANCE 12. Reports from Board Assurance Committees 5:50pm Quality and Safety Assurance J Mary MacLeod, Chair of Committee (July 2016) (and agenda) the CGC Finance and Investment Committee K David Lomas, Chairman of Summary Report (August 2016) (and the F&I Committee agenda) *There has been no meeting of the Audit Committee since the June Members’ Council meeting 13. Chief Executive Report (Highlights and I Dr Peter Steer, Chief 6:00pm Performance) Executive & Executive Directors FOR INFORMATION 14. Dates of Trust Board and Trust Board L Anna Ferrant, Company 6:10pm subcommittee meetings. Secretary 15. Any Other Business Verbal Chairman 2 ATTACHMENT A Attachment A DRAFT MINUTES OF THE MEMBERS’ COUNCIL MEETING 29th June 2016 Charles West Boardroom Baroness Tessa Blackstone Chair Mr Matthew Norris Patient and Carer Councillors: Parents Ms Mariam Ali and Carers from London Mrs Lisa Chin-A-Young Ms Claudia Fisher Patient and Carer Councillors: Parents Dr Camilla Alexander-White and Carers from outside London Mr Edward Green* Patients outside London Ms Rebecca Miller Public Councillors: North London and Mr Simon Hawtrey-Woore surrounding area Mrs Gillian Smith Public Councillors: South London and surrounding area Ms Jilly Hale Mr Rory Mannion Ms Clare McLaren Staff Councillors Rev James Linthicum Dr Prab Prabhakar Professor Christine Kinnon Appointed Councillor: UCL Institute of Child Health Cllr Jenny Headlam-Wells Appointed Councillor: London Borough of Camden In attendance: Mr Charles Tilley Non-Executive Director Mr David Lomas Non-Executive Director Ms Mary MacLeod Non-Executive Director Mr Akhter Mateen Non-Executive Director Professor Stephen Smith Non-Executive Director Dr Peter Steer Chief Executive Ms Nicola Grinstead Deputy Chief Executive Ms Loretta Seamer Chief Finance Officer Dr Vinod Diwakar Medical Director Ms Juliette Greenwood Chief Nurse Mr Ali Mohammed Director of HR and OD Mrs Claire Newton Interim Director of Strategy and Planning Mr Matthew Tulley Director of Development Dr Anna Ferrant Company Secretary Ms Victoria Goddard Trust Board Administrator Ms Herdip Sidhu-Bevan Assistant Chief Nurse Quality and Patient Experience Ms Emma James Patient Experience and Engagement Officer Miss Fiona Jones Children and Young People Participation Officer Great Ormond Street Hospital for Children NHS Foundation Trust – Members’ Council Draft Minutes– 29th June 2016 1 Attachment A Dr Shankar Sridharan Chief Clinical Information Officer and Consultant Paediatric Cardiologist *Denotes a person who was only present for part of the meeting **Denotes a person who was present by telephone 22 Apologies for absence 22.1 Apologies were received from: Mr George Howell, Patient and Carer Councillor; Ms Susanna Fantoni Patient and Carer Councillor; Ms Sophie Talib, Patient and Carer Councillor; Mrs Carley Bowman, Patient and Carer Councillor; Mr Trevor Fulcher, Public Councillor; Mr Stuart Player, Public Councillor; Mr David Rose, Public Councillor; Ms Olivia Frame, Appointed Councillor; Mr Muhammad Miah, Appointed Councillor; Ms Hazel Fisher, Appointed Councillor. 23 Declarations of Interest 23.1 No declarations of interest were received. 24 Minutes of the meeting held on 24.1 The minutes of the previous meeting were approved subject to the following amendments: Minute 13 to be amended to read ‘… Young People’s Forum…’ Minute 15.4: remove the word ‘some’. 25 Matters Arising and action log 25.1 The council noted the action log. 25.2 Mr Matthew Norris, Patient and Carer Councillor expressed concern that the Council had not received recent confidential Trust Board agendas and papers and suggested that the Deloitte report on the Quality Report should have been circulated to the Council at an earlier date. 25.3 Action: It was noted that the Deloitte report had been considered by the Audit Committee towards the end of May and had been provided to the Council at its next meeting (June). The Company Secretary apologised for the delay in receiving confidential minutes and agendas and it was agreed that these would be sent in the week beginning 11th July. 25.4 It was noted that actions 83.2, 85.10 and 86.7 had been completed. 25.5 Action: The Council discussed the circulation of the Always Values Steering Group minutes and Patient and Family Engagement and Experience Group minutes and it was suggested that consideration would be given to providing an update to the Council on the work of the Always Values Steering Group. It was agreed that an update would be provided at the September 2016 meeting. Great Ormond Street Hospital for Children NHS Foundation Trust – Members’ Council Draft Minutes– 29th June 2016 2 Attachment A 26 Quality Report 2015/16 including External Auditor Report 2015/16 26.1 Dr Vinod Diwakar, Medical Director presented the Quality Report which had been through a number of iterations and had now been published. 26.2 The Council discussed the ‘Patient Status at a Glance’ project and the percentage of staff who had answered incorrectly when asked about the patients on their ward with a CEWS (Children’s Early Warning Score) of three or above, which had risen post project. Dr Peter Steer, Chief Executive said that considerable work was taking place on CEWS and plans were in place to change the system used at GOSH. It was confirmed that this work would be rolled up into the Trust’s education work. 26.3 Ms Claudia Fisher, Patient and Carer Councillor queried whether there were timelines for next step actions for patients with a learning disability and Ms Juliette Greenwood, Chief Nurse said that the actions would be completed as the Trust’s learning disability work was developed. 26.4 Mr Matthew Norris, Patient and Carer Councillor noted that two Deloitte recommendations from 2014/15 remained outstanding around RTT and discharge summaries. He asked for a steer on the level of Board confidence that the recommendations would be implemented. 26.5 Dr Steer said that a robust RTT workplan had been agreed by NHS England, NHS Improvement and CQC which was monitored by the Audit Committee and the Trust was currently above trajectory. A presentation would be made to Councillors on discharge summaries later on the agenda showing that progress had been made across the Trust. 27 Updates from the Membership and Engagement Committee (MEC) 27.1 Mrs Lisa Chin-A-Young, Patient and Carer Councillor said that patient story case studies were collected by Councillors during their time engaging with the hospital community and were presented at the Patient and Family Experience and Engagement Committee (PFEEC). Mrs Chin-A-Young said that the MEC was keen to ensure that actions were followed up and this would be discussed at an upcoming MEC away day. 27.2 Ms Claudia Fisher, Patient and Carer Councillor presented a case study which had been considered by PFEEC and emphasised the impact on families of challenges with communication with the hospital. 27.3 Action: Mrs Gillian Smith, Public Councillor noted the difficulties in recruiting members who were 10 – 16 years of age and asked that consideration be given to allowing Councillors onto the wards to recruit and engage. It was agreed that this would be considered and an update provided at the next meeting. 28 Update from the Young People’s Forum (YPF) 28.1 Ms Emma James, Patient Experience and Engagement Officer said that although the YPF had not met since the last council meeting, work had been on-going. She said that an event had been held in March with NHS England to highlight the importance of development a YPF in all Trusts. Ms James said that a video of the Great Ormond Street Hospital for Children NHS Foundation Trust – Members’ Council Draft Minutes– 29th June 2016 3 Attachment A event had been made and was available to watch on the GOSH website. 29 Update from the Patient and Family Experience and Engagement Committee plus annual PALS report 29.1 Ms Juliette Greenwood, Chief Nurse presented the report. Mr Matthew Norris, Patient and Carer Councillor noted that cancellations had increased significantly in 2015/16 and queried the actions that were being taken to address this. 29.2 Ms Nicola Grinstead, Deputy Chief Executive said that definitions around cancellations had been reviewed for inpatients which had led to a change in reporting criteria and a significant change in the number of reported cancellations from one month to the next. Ms Grinstead said it was vital that the Trust carried out a benchmarking exercise against other organisations to ensure the same interpretation of definitions was being used.
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