Fine Upholstery, Case Goods, and Occasional Accents
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FINE UPHOLSTERY, CASE GOODS, AND OCCASIONAL ACCENTS RETAIL PRICE LIST FEBRUARY 1, 2018 Highland House • PO Box 1270 • Hickory, NC 28603 Phone: (828) 326-8300 • Fax: (828) 326-8433 www.highlandhousefurniture.com Table of Contents General Information…………………………………………………………………….. 1-6 Care & Cleaning………………………………………………………………………… 7-8 Website Information…………………………………………………………………….. 9 Finishes…………………………………………………………………………………... 10-12 COM (Customer’s Own Material) Information……………………………………….. 13-15 Fabric & Leather Conversion Charts…………………………………………………. 16-17 Leather Information…………………………………………………………………….. 18-20 Fabrics & Trims…………………………………………………………………………. 21-22 Borders, Cord, Fringe, and Welt………………………………………………………. 23-24 Quilting & Monograms………………………………………………………………….. 25 Additional Options………………………………………………………………………. 26 Cushions…………………………………………………………………………………. 27 Nail Head………………………………………………………………………………… 28 Throw Pillows……………………………………………………………………………. 29 Skirt Options……………………………………………………………………………... 30 Throw Pillow Pricing……………………………………………………………………. 31-33 Upholstery Pricing by Item Number....……………………………………………….. 34-76 Profiles Program Information & Pricing………………………………………………. 77-83 Basix Program Information & Pricing…………………………………………………. 84-88 A la Carte Program Information & Pricing……………………………………………. 89-94 Upholstered Headboards & Beds……………………………………………………... 95-101 Upholstered Casegoods…………………………………………......………………… 102 Casegoods………………………………………………………………………………. 103-122 GENERAL INF0RMATION Hours: Eastern Standard Time Monday – Friday 8am – 5pm Mailing Address (general correspondence & orders): Highland House Furniture PO Box 1270 Hickory, NC 28603 Mailing Address (payments): Highland House Furniture PO Box 405607 Atlanta, GA 30384-5607 Physical Address (corporate office): Highland House Furniture 401 11th Street NW Hickory, NC 28601 Shipping Address (COM): Highland House Furniture COM Dept. 535 27th Street NW Hickory, NC 28601 Telephone: 828-326-8300 Fax: 828-326-8433 (Customer Service) 828-326-8356 (Credit Department) Email: [email protected] (orders) [email protected] (new account credit applications, resale tax certificates, and any other documents related to opening an account) Stock Availability: www.highlandhousefurniture.com Text item number to [email protected] Website & Image Library: www.highlandhousefurniture.com (sign in OR sign up) Retail Page 1 Effective Date: 2/15/2018 GENERAL INFORMATION ORDERING Orders should be formatted so they are legible when submitted and should include the following information: Style number Quantity Complete fabric number or COM information Trim identification and placement instructions (if applicable) Finish selection (if applicable) Nail trim selection (if applicable) Detailed and specific information for special cover application, such as multiple fabrics and/or leathers Completed COM Information form (if applicable) When using customer’s own material (COM fabric, leather or trim), please note source and all instructions for application. A “COM Information” form must be submitted to ensure order accuracy. DIMENSIONS Approximate dimensions are shown in the catalog and price list. Because our furniture is handmade by furniture craftsmen, dimensions may vary slightly from those printed. MEASUREMENT TERMINOLOGY Approximate dimensions for all of our styles are provided in our catalogue; however, if a dimension of a frame is highly critical for your intended use, please check with the factory. Dimensions are occasionally changed as we make modifications to our frames in order to improve their appearance or seating comfort. Please note that on loose pillow back sofas and chairs, the Overall height is the measurement of the highest point, which is generally the top of the loose pillow back. Overall Width Overall Height Inside Height Arm Height Seat Height Inside Depth Inside Width Overall Depth PACKAGING Standard packaging is polyethylene shrink-wrap over padding as required for protection. Merchandise is shrink-wrapped to a heavy gauge cardboard tray. Merchandise may be cartoned over the standard shrink- wrap packaging. Your cartoning request must be specified on the order. Cartoning is standard on most carved chairs. The following charges will apply for cartoning: OPTIONAL CARTON CHARGES Sofa (90” or above) $90.00 Chair $45.00 Sofa (less than 90”) $75.00 Ottoman $30.00 Loveseat/Settee/Chair & 1/2 $60.00 Retail Page 2 Effective Date: 2/15/2018 CONDITIONS OF SALE • Our standard practice is to ship all sold orders complete. This means no factory production will begin until all fabrics, leathers, and frames are in stock. If you wish to split ship your order, please specify on your purchase order. • Stock orders are normally shipped as ready unless specifically requested to ship complete. • TERMS: -Subject to Credit Approval -Proforma requires remittance of half payment upon placement of order, and then cash balance prior to shipment. -Net 30, Ex-Factory Hickory, North Carolina • No cancellations will be accepted after the order has been entered into a production schedule. • No returns will be accepted without our authorization. • Prices are subject to change without notice. Prices listed herein are for payments made within TERMS and submitted by cash, check, or electronic transfer. Other forms of payment, including credit cards and payment services, may carry additional fees. Please contact your Account Credit Representative for specific information. • Charges for local repairs will not be accepted unless our prior authorization has been given. • Century will not be held responsible for claims for transit damage. These claims should be filed promptly against the carrier involved. • Claims against Century Services (Trucking) must be filed within 15 days of delivery. • Our products have a limited warranty (see Warranty section of this price list or www.highlandhousefurniture.com). • As new materials and methods are developed which will result in an improved product, we reserve the right to their application without notice. Retail Page 3 Effective Date: 2/15/2018 Highland House Furniture Customer Limited Warranty Our Commitment to You This Highland House Furniture (“Highland House”) Customer Limited Warranty (the “Warranty”) covers products by Highland House Furniture. This Warranty is given only to you, the original retail purchaser. Highland House warrants the following Highland House products and parts against defects in workmanship and materials when put to “ordinary residential use” from the factory ship date (available from the selling authorized dealer) until the warranty expiration date and subject to the limitations and exclusions stated below. For purposes of this Warranty, “ordinary residential use” means use in a single-family dwelling with product maintenance performed and absent misuse, accidents or negligence. Any maintenance or cleaning performed outside of manufacturer’s instructions may void this warranty. These instructions are available at www.highlandhousefurniture.com. Highland House will repair or replace, at Highland House’s discretion, any covered product or part found to be defective in workmanship or materials upon examination by an authorized Highland House representative. The Highland House Customer Limited Warranty Upholstery Upholstery: Highland House warrants standard, unaltered (not recovered) upholstery for one year when put to ordinary residential use. Upholstery Frames and Springs: Highland House warrants unaltered (not recovered) upholstery frames and springs for ten years when put to ordinary residential use. Cushion Cores: Highland House warrants cushion cores against loss of resiliency for two years when put to ordinary residential use. During the next three-year period (that is, the third, fourth and fifth year following your purchase) you may purchase a replacement cushion and the purchase price will be prorated based on the number of years remaining in an expected life of the product of five years. Please note that the loss of resiliency should not be confused with the slight and expected softening and flattening of the polyester fiber, feather and down mixture, and foam components that occur as a result of normal use and aging. Such flattening and softening is not a material or manufacturing defect, and is not covered by this Warranty. Fabrics and Leathers: Highland House warrants the fabrics and leathers within Highland House’s standard product lines to be free from the following defects for one year when put to ordinary residential use: sewn-seam failure, excessive fading (excluding fading from direct sunlight exposure), excessive pilling (unless pilling is a natural characteristic of the fabric), tearing or ripping and yarn failure. Please note that the following are not material or manufacturing defects and are not covered by this Warranty: fabric characteristics that are inherent to their unique nature, such as color variation, natural fiber graining, yarn slubs and textural changes such as “naps” (the raised, fuzzy surface on fabrics such as velvet) that will show as visible hue or color changes after use (crushing and shading); slight and gradual wear including “pilling” (the formation of small balls of fuzz on the fabric surface) due to the friction of normal use; stretching and wrinkling due to normal use; and natural leather characteristics that are inherent to its unique nature, such as natural markings, color or grain variations, wrinkles and changes in color, texture, and stiffness with