` 1 LEBANON WATER PROJECT YEAR THREE – QUARTER THREE REPORT
(APRIL 1, 2018 – JUNE 30, 2018)
JULY 2018
This publication was produced for review by the United States Agency for International Development. It was prepared by DAI Global LLC.
DISCLAIMER The authors’ views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government LEBANON WATER PROJECT YEAR THREE – QUARTER THREE REPORT
(APRIL1, 2018 – JUNE 30, 2018)
Program Title: Lebanon Water Project
Sponsoring USAID Office: Lebanon
Contract Number: AID-268-N-15-00001
Contractor: DAI Global LLC (DAI)
Date of Publication: July 31, 2018
Author: Lebanon Water Project
DISCLAIMER The authors’ views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government.
CONTENT
ACRONYMS...... 1
INTRODUCTION ...... 3
SECTION I – OVERVIEW ...... 4 SUMMARY BY RESULT ...... 4 SIGNIFICANT MEETINGS AND EVENTS SUMMARY ...... 5 SUCCESS STORIES ...... 7
SECTION II – PROGRESS BY RESULT ...... 8 RESULT A: IMPROVE SERVICE DELIVERY AND RESOURCES BY THE FIVE PUBLIC WATER UTILITIES (THE RWES AND THE LRA) THAT ARE MANDATED BY LAW TO PROVIDE WATER, WASTEWATER, AND IRRIGATION MANAGEMENT SERVICES IN LEBANON, AND BY LOCAL MUNICIPALITIES WHERE FEASIBLE AND APPROPRIATE ...... 8 RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT AND ADVANCE CITIZEN PERCEPTION OF THE WATER UTILITIES ROLE IN PROVIDING A NECESSARY AND VALUABLE SERVICE ...... 35 RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT ...... 47 SECTION III – MANAGEMENT, OPERATIONAL, AND CROSS-CUTTING ACCOMPLISHMENTS ...... 53
ANNEX A – SUMMARY OF GRANTS ...... 56
ANNEX B – SUMMARY OF TRAININGS ...... 60
ANNEX C – SUMMARY OF GENDER INTEGRATION ACTIVITIES ...... 62
ANNEX D – SUMMARY OF SHORT TERM TECHNICAL ASSISTANCE ...... 63
ANNEX E – ENVIRONMENTAL COMPLIANCE REPORTING ...... 65
ANNEX F –SUMMARY OF CONSTRUCTION WORKS STATUS ...... 67
ANNEX G – SUMMARY OF COMMUNICATION AND MEDIA ...... 72
LWP-Y3-Q3-REPORT
ACRONYMS
ABA Allied Business Advisors ACWUA Arab Countries Water Utilities Association ALI Association of Lebanese Industrialists
BMLWE Beirut-Mount Lebanon Water Establishment BWE Beqaa Water Establishment CDCS Country Development Cooperation Strategy
CCIAZ Chamber of Commerce, Industry, and Agriculture Zahleh and Bekaa CSO Civil Society Organization DAI DAI Global LLC
DG Director General DO Development Objective E2 Engineer and Educate
EMMP Environmental Mitigation and Monitoring Plan ERAC Environmental Review Assessment Checklist ERO Environmental Review Officer
ERP Microsoft Dynamics NAV-Enterprise Resource Planning FOM Field Operations Manual GIS Geographical Information System
LRA Litani River Authority LRC LebRelief Council LWP Lebanon Water Project
MoEW Ministry of Energy and Water NGO Non-Governmental Organization NLWE North Lebanon Water Establishment
O&M Operation and Maintenance PODA Project Outside of Demonstration Area PPP Public Private Partnership
RFP Request for Proposal RMP Risk Management Plan
LWP Y3-Q3-REPORT 1 RWE Regional Water Establishment SLWE South Lebanon Water Establishment
STTA Short Term Technical Assistance USAID United States Agency for International Development WB World Bank
WELI Water Efficiency in Lebanese Industry WQAP Water Quality Assurance Plan WSA Water Security Analysis
WW Wastewater WWTP Wastewater Treatment Plant Y1 Year One
Y1-Q3 Year One-Quarter Three Y1-Q4 Year One-Quarter Four Y2 Year Two
Y2-Q1 Year Two-Quarter One Y2-Q2 Year Two-Quarter Two Y2-Q3 Year Two-Quarter Three
Y2-Q4 Year Two-Quarter Four Y3 Year Three Y3-Q1 Year Three-Quarter One
Y3-Q2 Year Three-Quarter Two Y3-Q3 Year Three Quarter Three Y3-Q4 Year Three Quarter Four
LWP-Y3-Q3-REPORT 2 INTRODUCTION
The goal of the United States Agency for International Development (USAID) Country Development Cooperation Strategy (CDCS) for Lebanon is “improved accountability and credibility of public institutions, and broader economic prosperity”. In the water sector this CDCS is advanced through USAID’s Development Objective (1) (DO1) of “improved capacity of the public sector in providing transparent quality services across Lebanon”. In line with USAID’s DO1, the Lebanon Water Project (LWP) is a five-year activity funded by USAID with a goal to increase reliable and sustainable access to water for citizens, improve water management practices, enhance the efficiency and sustainability of the Regional Water Establishments (RWEs) and the Litani River Authority (LRA), reduce non-revenue water, and improve irrigation water use. Building on past USAID assistance to the Lebanese water sector and partnering with the Beirut-Mount Lebanon Water Establishment (BMLWE), Beqaa Water Establishment (BWE), South Lebanon Water Establishment (SLWE), North Lebanon Water Establishment (NLWE), and LRA, LWP strives to meet its ultimate objectives through three interrelated results: Result A: Improve service delivery and resource management by the five public water utilities (the four RWEs and the LRA) that are mandated by law to provide water, wastewater, and irrigation management services in Lebanon, and by local municipalities where feasible and appropriate. Result B: Improve civic engagement in water management and advance citizen perception of the water utilities role in providing a necessary and valuable service. Result C: Improve private sector involvement in water management. Each of these results has a specific number of implementing tasks and activities as provided in the LWP Performance Work Statement, and Year One (Y1), Year Two (Y2), and Year Three (Y3) Work Plans. The implementation of these results, along with associated tasks and activities, has taken and will continue to take place at the RWEs including specific areas referred to as “Demonstration Areas”, which have been identified as the Cazas of Koura, Metn, Zahleh, and Jezzine. LWP moved forward in Y3-Q3 with many activities as described in this report, which covers the period starting on April 1, 2018 and ending on June 30, 2018. The report is structured into three main sections: Section I provides an overview of LWP activities over the course of Y3-Q3. Section II shows specific progress of LWP Results A, B, and C for Y3-Q3, and next steps. Section III focuses on LWP management and operations. The annexes to this report provide additional information on: Annex A: Summary of Grants for Y3-Q3 Annex B: Summary of Trainings for Y3-Q3 Annex C: Summary of Gender Integration Activities for Y3-Q3 Annex D: Summary of Short Term Technical Assistance provided by LWP in Y3-Q3 Annex E: Environmental Compliance Reporting for Y3-Q3 Annex F: Summary of Construction Works Status for Y3-Q3 Annex G: Summary of Communications and Media for Y3-Q3
LWP Y3-Q3-REPORT 3 SECTION I – OVERVIEW
This section provides an overview of LWP activities in Y3-Q3 and includes a summary of the LWP quarter by result, a summary of important meetings and events, and a synopsis of lessons learned.
SUMMARY BY RESULT
LWP continued its simultaneous implementation of Results A, B, and C. These results (and their related tasks and activities) are interdependent and build on one another to create an inclusive and mutually reinforcing approach that will deliver comprehensive results. Through Result A, LWP directly strengthens the RWEs and LRA from within, making them efficient in management and service delivery. Building on Result A improvements, Result B seeks to restore a balanced relation between the improved RWEs and LRA and citizens through turning these citizens into responsible customers that have rights, but also obligations towards the RWEs and LRA. Finally, building on the ground laid by both Results A and B, Result C seeks to remedy the existing disconnect between the Lebanese public and private sector by bringing both sectors closer via cooperation and partnership. Below is a synopsis of Result A, B, and C accomplishments in Y3-Q3. Result A: Improve service delivery and resource management by the five public water utilities (the four RWEs and the LRA) that are mandated by law to provide water, wastewater, and irrigation management services in Lebanon, and by local municipalities where feasible and appropriate To directly strengthen the RWEs and LRA to improve efficiency in management and service delivery, LWP continued its Enterprise Resource Planning (ERP), risk management, and governance activities. LWP continued working on the Risk Management Plan (RMP) for NLWE, and initiated RMPs with SLWE and BWE. LWP also completed final asset valuation reports for SLWE and NLWE, including the current value, maintenance, and replacement cost for each asset. In south Lebanon, LWP completed infrastructure design, selected the construction subcontractor, and held a kick-off meeting for the Jezzine demonstration area. LWP also launched the bid process for construction in the Metn demonstration area and expects to select the subcontractor by the end of the summer. The Koura demonstration area design is being finalized, and the construction procurement will follow in the coming months. In the Bekaa, construction to improve communal water service delivery is underway. Vulnerable communities in Ghazze and Baaloul have witnessed the completion of excavation works, construction of reservoirs, and laying of network pipes. LWP has begun constructing a new well to serve vulnerable communities in Barr Elias. Result B: Improve civic engagement in water management and advance citizen perception of the water utilities role in providing a necessary and valuable service Building on Result A, LWP worked to improve civic engagement through an awareness campaign to promote subscription payments and water conservation. Beqaa residents received SMS messages, inviting them to pay their dues to secure their rights to water service. LWP also hung banners in municipalities and launched an eight-day radio campaign to encourage citizens to pay their bills. LWP also engaged Mia Verdoorn, radio host of the popular radio show “Jammin’ with Mia” on Light FM, to conduct a water awareness campaign to reach her 100,000 daily listeners. Ms. Verdoorn offered her listeners “Daily Water Tips” provided by LWP for the entire month of June. In partnership with UNIFERT under the incentive rebate program for farmers, LWP convinced seven potato, corn fodder, and grape farmers from the Beqaa of the importance of switching to water-saving mini-sprinklers and drip irrigation systems through Farmer Field Days held earlier in Year 3. The seven farmers eagerly shared the costs of the intervention, contributing $80,421 compared to LWP’s investment of $73,800 for the irrigation networks and equipment.
LWP-Y3-Q3-REPORT 4 LWP’s grant projects implemented by Atayeb Al Rif, the Safadi Foundation, LebRelief Council (LRC), Chamber of Commerce, Industry and Agriculture in Zahle (CCIAZ), and World Vision are underway. Atayeb Al Rif continued its awareness sessions on water conservation and water citizenship with outreach to cooperatives, households, and schools. The Safadi Foundation completed the installation of its main irrigation distribution line that connects the lake in Qobbayet to surrounding farming lands in need of water. LRC hosted water festivals to improve outreach from NLWE to communities and increase water usage awareness in Koura. World Vision is working with Mothers Action Groups to conduct household visits to explain their rights and obligations as responsible citizens. CCIAZ launched the installation of drip irrigation systems for farming to minimize water use while increasing production and yield. Result C: Improve private sector involvement in water management
Finally, building on Results A and B, LWP has improved private sector involvement in the water sector. Under its innovation grant to Engineer and Educate (E2), LWP and E2 engineers completed the installation of predictive maintenance software, hardware, and equipment at the Jezzine Pump Station. Through the Water Efficiency in Lebanese Industry (WELI) grants fund managed by LWP’s grantee, the Association of Lebanese Industrialists (ALI), the first two stone cutting industrialists completed installation of water-saving equipment. For additional detailed information related to Results A, B, and C, please refer to Section II of this report.
SIGNIFICANT MEETINGS AND EVENTS SUMMARY
SIGNIFICANT MEETINGS Below is a summary of significant meetings for Y3-Q3. April 5, 2018 – SLWE Director General Meeting The new SLWE Director General (DG) met with LWP to discuss updates on LWP’s work at SLWE as well as the DG’s strategy moving forward. The meeting was productive as it confirmed LWP’s activities are aligned with the DG’s strategy and LWP obtained the DG’s support on them.
April 5, 2018 – Handover Meeting for BWE’s Meters and Chlorinators LWP started its handover process upon completion of BWE’s Meters and Chlorinators Project in the presence of Social Impact, BWE’s representative, and LWP’s construction quality control (CQC) and construction subcontractors. Nine of the nineteen locations were visited and the handover process will continue during Y3-Q3. . April 11, 2018 – Meeting with the NLWE Director General LWP held its introductory meeting with the new NLWE DG to update him on LWP’s on-going activities at NLWE on April 11, 2018. The new DG, being an internal hire, is fully aware of LWP’s activities for its ERP installation at NLWE. He also agreed with LWP’s infrastructure project for NLWE, especially considering that LWP has coordinated the project works with the NLWE department heads. April 12, 2018 – Meeting with the BWE Director General LWP held its introductory meeting with the new BWE DG on April 12, 2018. Similar to the meetings at NLWE, the focus was on LWP activities and relationship building. The new DG understands the importance of having a functional ERP system as a critical utility management tool. The DG requested to meet with the various LWP teams as often as possible to be up-to-speed on all LWP activities and to keep moving forward. April 19, 2018 – Meeting with the LRA Director General LWP held its introductory meeting with the new LRA DG on April 19, 2018. LWP and the new DG discussed the DG’s approach to managing LRA and the fact that LRA’s previous management team had not taken advantage of LWP’s assistance, especially as it relates to LRA’s past decision to stop its ERP use. The DG made it clear that he will be requesting LWP’s assistance in the future.
LWP Y3-Q3-REPORT 5 April 23, 2018 – Meeting with the BMLWE Director General LWP held its introductory meeting with the newly appointed DG for BMLWE on April 23, 2018. The LWP team provided an update on work completed for BMLWE to date, ongoing activities, and planned activities. He was impressed with LWP’s operations and interventions, although he admitted not being up-to-speed on all the cooperation and support between BMLWE and LWP.
SIGNIFICANT EVENTS Below is a summary of the most relevant events for Y3-Q3. USAID Communication Workshop – May 14, 2018 On Monday May 14, 2018, LWP attended the “USAID Communication Partners Meeting.” LWP gave a presentation on communication campaigns and storytelling through photography. LWP highlighted recent campaigns with LBC-Fransabank, the MTV internal communication campaign, the social media video campaign promoting USAID’s investments in the water sector, and several photos that captured the “Story of LWP.” The main outcome of this session were the highlights stated by the Director of the Program Office, Walter Doetsch, who emphasized the high importance of communication for USAID.
Visit of US Senator Cory Booker – May 28, 2018 Figure 1. US Senator's Visit to BWE. The LWP Deputy Chiefs of Party accompanied United States Senator, Cory Booker, on a tour of the Beqaa, where they visited the Rassieh Water Treatment Plant operated by BWE. This plant comprises a pump station and a water treatment facility that treats and pumps 320 m³ of drinking water per hour to approximately 28,580 people in the City of Zahleh. A previous USAID project upgraded the plant’s water testing laboratory including rehabilitation of the building, provision of equipment, and training of technicians.
Safadi Foundation Grant Closing Ceremony – June 29, 2018 LWP participated in the closing event of the Safadi Grant on Friday, June 29. The grant included cost share by the Municipality of Qobayat to procure and install a 3,000-meter irrigation distribution line and a filtration system to serve more than 60 farmers. USAID attended the event organized by the Safadi Foundation and the Farmers’ Cooperative of Qobayat. The event included a presentation by the Mayor of Qobayat. As a partner and contributor to the completion of this project, the mayor highlighted the importance the Municipal Council attaches to this project in providing not only access to water, but a livelihood initiative with economic return to farmers and land owners. The Head of the Cooperative and Safadi Foundation presented an overview about the history of the project, its challenges, successful completion, and impact as well as the institutional preparations for its sustainability. Attending the event were leading figures from the region and neighboring municipalities including the Municipal Council of the Village of Aydamoun and the Women’s Cooperative of Qobayat.
LWP-Y3-Q3-REPORT 6 SUCCESS STORIES
LWP Y3-Q3-REPORT 7 SECTION II – PROGRESS BY RESULT
Below is a summary of the LWP progress for Y3-Q3, detailed under each LWP Result, related tasks, and deliverables. At the end of Result A, B, and C, a detailed table of tasks and associated activities indicates progress specific to each task and its activities.
RESULT A: IMPROVE SERVICE DELIVERY AND RESOURCES BY THE FIVE PUBLIC WATER UTILITIES (THE RWES AND THE LRA) THAT ARE MANDATED BY LAW TO PROVIDE WATER, WASTEWATER, AND IRRIGATION MANAGEMENT SERVICES IN LEBANON, AND BY LOCAL MUNICIPALITIES WHERE FEASIBLE AND APPROPRIATE
TASK A.1. STRENGTHEN RWES AND LRA PLANNING AND INTERNAL OPERATIONS MANAGEMENT This task involves assistance to the RWEs in planning, the ERP software platform, related manuals, training, assistance with asset management and Geographical Information System (GIS), and governance and risk management. Governance As for BMLWE, LWP introduced the RMP to the new DG in Y3-Q3 to gauge his interest. Although he understood the importance of it, the DG requested that LWP postpone its work on BMLWE’s RMP. It will be revisited in early 2019. At BWE, LWP started its RMP activity with the new DG and heads of departments. LWP initiated risks identification in May 2018. Next steps include moving forward with categorizing the risks, assessing and ranking them, and identifying appropriate mitigation measures in collaboration with BWE. At NLWE, the LWP team continued its activities on the RMP through developing the list of risks, categorizing them by type, and prioritizing them in terms of urgency and importance. Next, LWP will identify mitigation measures for these risks and will develop the executive plan. Completion of NLWE’s RMP is planned for the end of Y3. Governance activities will continue well into Y4. At SLWE, after completing the organizational structure and the RMP, LWP continued its work on business process documentation for SLWE. At the request of SLWE’s DG (although not accounted for in the project deliverables), the LWP team began revising the SLWE organizational chart to reflect the new DG’s strategy and future needs in human resources. Next steps for LWP include focusing on the governance manual for SLWE. Completion of governance activities is planned for Y4. ERP Software Platform At BWE, LWP worked to generate the 2017 financial statements directly from the ERP system. Although not originally planned as part of project deliverables, LWP went the extra mile and accomplished two extra tasks: LWP redesigned the billing and collection module, and issued 2018 bills directly from the system. LWP trained BWE’s staff on the redesigned module with continuous support to staff. In addition, LWP worked on upgrading the accounting module to allow staff to use accrual accounting alongside cash accounting. Completion of this upgrade is planned for Y3-Q4.
LWP-Y3-Q3-REPORT 8 LWP continued its implementation of the ERP platform at NLWE with the customer data cleanup necessary to finalize the billing and collection module for NLWE. Once it completes the billing and collections module, LWP will migrate customer data into the module. This will allow NLWE to access customer information and check on customers billing history and other useful information without resorting to paper files. Completion of this activity is planned for Y3-Q4. The other ERP modules for NLWE are functional at Tripoli’s headquarters. These modules (e.g., accounting, procurement, and HR/medical for branch offices) will be implemented in Y3-Q4 at NLWE’s eight branches with the go-live planned for Y3-Q4. At SLWE, LWP is continuing to provide support with the ERP. In Y3-Q3, LWP assisted the SLWE financial team with generating the 2017 year-end financial reports from the ERP system. The DG will be submitting these reports to the SLWE Board of Directors for approval prior to submitting to the Ministry of Energy and Water (MoEW). Based on the latest request from the SLWE DG, LWP created on the DG’s laptop a dashboard that provides him a snapshot of daily statistics and cash flow data directly from the system. Planning for next steps, the LWP team met with advisors of the DG to explore the possibility of adding new features to the ERP for contract management and operation and maintenance (O&M). LWP is also working on the ERP costing model for NLWE and SLWE. This model will allow SLWE to feed data from the Jezzine Demonstration Area into the ERP to generate the actual cost of a cubic meter (m3) of produced water in the area as soon as data is available. Asset Valuation/Management and GIS Upgrading At BWE, the LWP subcontracted engineering firm has submitted its first batch of gathered assets data. Submission of the final asset valuation report is planned for the end of Y3-Q4. Based on the draft final asset valuation report for NLWE and SLWE in Y3-Q2, NLWE and SLWE reviewed their draft reports, identified missing data, and requested the correction of the reports. By end of May 2018, LWP’s subcontractor submitted the final asset valuation reports for SLWE and NLWE. The reports include the current value, maintenance, and replacement cost for each asset. The subcontractor has also converted the collected data into a comprehensive GIS database, complete with photos, which will allow NLWE and SLWE to accurately identify assets and their values. Proper asset management enhances a utility’s knowledge of its capital assets and value. It also leads to more cost-effective decision-making and better service to customers. Internal Audit This deliverable was provided to NLWE and SLWE, as they are the only RWEs that have the staff in place to conduct internal audits. LWP worked closely with a designated audit committee in the two establishments on this task to build their capacity. Starting this activity in Y3-Q2, LWP first developed Preliminary Audit Report for NLWE and SLWE. The report’s objective was to study the current situation of the establishment and to determine the financial, operational, and administrative data available through December 2017. The data was compared with equivalent international indicators to gauge the strengths and weaknesses of the establishment’s performance and the impact of major risks impeding its ability to achieve its objectives. Based on the Preliminary Audit Report, LWP then prepared a three-year Strategic Audit Plan for both RWEs in Y3-Q2. The objective of the Strategic Audit Plan was to determine the strategic priorities for conducting the financial and performance audit for the years 2018-2020. The Strategic Audit Plan forms the basis for the preparation of annual financial and performance audit plans. Based on the Strategic Audit Plan, the Annual Audit Plan for 2018 was prepared for NLWE and SLWE in Y3-Q2. The objective of this plan was to identify the activities and procedures to be implemented for the financial year ending December 31, 2018. This is the basis of the audit committee’s work to evaluate the establishment’s performance, and should be carried out annually by June of the following year. All three reports were submitted to SLWE in March 2018. They were submitted to NLWE in May 2018.
LWP Y3-Q3-REPORT 9 In addition to the above, LWP conducted a financial audit and a performance review for SLWE for the years 2015, 2016, and 2017. This was presented in the Audit Report for 2017. Although this is outside the scope of this deliverable, LWP opted to do this for the following reasons: The DG requested LWP support to submit the government financial accounts for the years 2015, 2016, and 2017. The audit was conducted to ensure correct reporting. This makes SLWE the first RWE to submit accurate and audited financial statements generated from the ERP. By doing this, all future audits are guaranteed a clean baseline. LWP will do the same for NLWE, noting that NLWE has never submitted government financial accounts since its creation in 2005. Therefore, the exercise will be done for the years 2006 through 2017. BWE Irrigation Master Plan LWP’s selected subcontractor presented its inception report for the BWE Irrigation Master Plan at the beginning of Y3-Q3. Based on this report, LWP, BWE, and the subcontractor agreed on missing data and the subcontractor began its data collection, followed by field surveys in mid Y3-Q3. LWP and the subcontractor are meeting regularly with the appointed joint steering committee composed of BWE, MoEW, and Ministry of Agriculture representatives. Next steps for LWP’s subcontractor is to update and complete the irrigation assets survey for BWE and submit an updated GIS database for these assets to LWP and BWE. TASK A.2. IMPROVE BILLING AND COLLECTION LWP focused on two main activities to improve billing and collection in Y3-Q3 with NLWE and SLWE. At NLWE, after smooth integration of the device software by mid Y3-Q3, training on the use of handheld bill collection devices and printers took place on May 29, 30, and 31 for 82 staff of NLWE. The trainees were collectors (the majority), heads of departments, and back end users (accountants and cashiers). Next steps for LWP will focus on uploading the ERP customer billing data on the handheld unit software and the units will be ready for use. At SLWE, LWP began working on a potential partnership agreement on behalf of SLWE with CashUnited and Areeba, which offer bill payment services. LWP organized two meetings between the private sector and the SLWE DG to explain the approach and the type of contract. The services of the private sector will include an expansion of customer points of services, on-line payment, electronic point of sales, and door-to-door bill collection service. By the end of Y3-Q3, SLWE senior management has concurrently initiated and acquired all necessary endorsements from relevant GoL entities, including the Ministry of Finance and the approval of MoEW. The draft contract is under review and is expected to be signed and take effect in the Summer of 2018. TASK A.3. REDUCE NON-REVENUE WATER LOSSES LWP continued its field visits with its CQC and construction subcontractors, Social Impact, and BWE for the handover of the BWE Meters and Chlorinators Project in Y3-Q3. LWP plans to complete this process in Y3-Q4, once its construction subcontractor finalizes installation of select meters. Through its construction subcontractor, LWP will provide chlorine gas for the next year to allow time for the BWE to include it in next year’s budget. The ultimate impact of installing meters is that it will enable BWE to conduct an accurate water balance exercise by measuring water produced and water billed. This will allow BWE to identify non-revenue water (NRW) sources and adopt effective measures to reduce NRW. Another LWP effort to reduce NRW is the water demand management exercise for Haouch El Oumara. During Y3-Q3, LWP continued its meter data cleanup for BWE and focused on collecting baseline data to start its demand management exercise. LWP will move to the next phase once all meters are properly functioning and handed-over to BWE. Activities carried out under Tasks A.2 and A.7 also support the goal of reducing NRW.
LWP-Y3-Q3-REPORT 10 TASK A.4. WATER QUALITY ASSURANCE PLANS IN PLACE AND ENFORCED FOR WATER UTILITIES IN THE SELECTED AREAS OF INTERVENTION LWP in collaboration with the American University of Beirut (AUB) moved forward with drafting the Water Security Analysis (WSA) Report for SLWE during Y3-Q3. This report, modeled after the WSA Report completed in Y3-Q2 for BWE and LRA, is planned for completion in the Summer of 2018 and will include the “Water Quality Assurance Plans” (WQAP) for SLWE. In addition, AUB representatives held a technical water quality assurance four-day training for eight SLWE staff during Y3-Q3. The training took place at the Environmental Core Lab at AUB. Trainees learned about the various aspects of water quality testing, such as metal analysis, chemical verification, instrumentation, maintenance, and safety measures. AUB initiated data and information collection for the NLWE and BMLWE WSA reports, which are planned for completion in Y4. The WSA will provide a tool for RWEs to use in addressing water threats and future actions/mitigating measures with government and municipal officials, and other stakeholders. TASK A.5. TRAINING AND CAPACITY BUILDING TO IMPROVE HOURS OF SERVICE Human capacity building and institutional development are essential activities to achieve LWP results and ensure sustainability. Improving the capacity of the technical and management personnel is central to LWP efforts to assist the Lebanon water sector. During Y3-Q3, LWP continued providing Arab Countries Water Utilities Association (ACWUA) training and conducted Level 1 Wastewater Treatment Plant training for 15 NLWE staff, including five women, over a nine-day period. This completes eight out of fifteen planned ACWUA trainings with 120 operators receiving certificates. TASK A.6. IMPROVE COMMUNAL WATER SERVICE DELIVERY This quarter witnessed the start of small infrastructure projects outside of the demonstration areas (PODAs) of the Beqaa/BWE and Northern Lebanon/NLWE. LWP had previously selected these projects because they will improve water service for vulnerable Lebanese citizens and refugee communities. Assistance to Vulnerable Communities in the Beqaa In Y3-Q3, LWP’s subcontractor continued construction works in the Villages of Ghazzeh and Baaloul, and began with construction activities for the Barr Elias project. Once completed, these projects will alleviate pressures that vulnerable Lebanese and Syrian communities in the Beqaa are facing because their basic water needs are not met. A summarized update on construction activities in the Beqaa are provided below: Ghazzeh: Equipping an existing well, installing solar panels/system to reduce power costs, and constructing a reservoir. By the end of June 2018, LWP’s subcontractor had completed excavation works, and works were on going for the construction of the reservoir and installation of the photovoltaic structure and its solar panels. LWP’s subcontractor is currently working on completing mechanical and electrical works for the new pumping station located under the reservoir. Completion of construction is planned by the end of Y3.
LWP Y3-Q3-REPORT 11
Figure 2. Photovoltaic Structure, Solar Panels, and Reservoir of Ghazzeh.
Barr Elias: Constructing and equipping a new well next to the existing well and installing solar panels/system to reduce power costs. The original planned project for Barr Elias consisted of deepening and rehabilitating the existing well. However, upon the start of the deepening works, LWP’s subcontractor faced geological obstacles that prevented any further deepening of the existing well. The subcontractor then proposed several alternatives to remedy the situation, which included digging a new well situated a few meters away from the old well. LWP consulted with the Barr Elias municipality and BWE DG who both approved moving forward with the new well by end of Y3-Q2. LWP began construction of the new well on April 16, 2018. A pumping/yield test was performed during the period extending from May 17 till May 22, 2018. A technical meeting was held on May 30, 2018 where test results were discussed and a decision was made, in coordination with USAID, to monitor the static water level during summer and perform a new yield test during the dry season, in September. Baaloul: Constructing a main water distribution line to supply sufficient water to host communities in the area. In Y3-Q2, LWP’s subcontractor began construction works. By the end of June 2018, the subcontractor had completed its excavation works, had laid all network pipes, and had reinstated the road to its initial condition through asphalting. LWP is planning on handing-over the project to BWE during the Summer of 2018. Once hand-over is completed, BWE can then start providing water to the Baaloul households benefitting from this 2.8 km network extension.
LWP-Y3-Q3-REPORT 12 Figure 3. Excavation and Pipe Laying Works in Baaloul.
Assistance to Vulnerable Communities in North Lebanon LWP moved forward with the designs of NLWE’s PODAs during Y3-Q3 and submitted the final design to SI for review and comments. The three projects focus on the Villages of El-Aayoun, Rahbeh, and Rachiine. LWP plans on starting construction works at the beginning of Y4, once it finalizes the design. Completion of construction is planned for Y4. Below is a brief description of each NLWE PODA project. El-Aayoun: Equipping an existing well and replacing the existing reservoir with a new one. Rahbeh: Equipping an existing well and constructing a transmission line to transmit the water to an existing reservoir. Rachiine: Installing a pumping station and connecting it to the existing reservoir. TASK A.7. IMPROVE AND EXPAND WATER SERVICES FOR LEBANESE CITIZENS LWP focused on moving forward with the designs for the selected demonstration areas of Jezzine, Metn, and Koura where a “closing the water loop” approach is being implemented. A summary of the status of works in each of the demonstration areas is presented below: Jezzine Demonstration Area: LWP completed the design, launched the request for proposal, and selected its construction subcontractor in Y3-Q3. LWP held a kick-off meeting with its subcontractor on June 29, 2018. Construction works should start at the beginning of Y3-Q4. LWP’s work in the Jezzine Demonstration Area includes the following:
- Rehabilitation of wells and submersible pumps (4).
- Rehabilitation of spring (1).
- Rehabilitation of pump stations (4). .
- Construction and/or and rehabilitation of water reservoirs (10).
- Construction of water transmission lines (12 km).
LWP Y3-Q3-REPORT 13 - Construction and/or rehabilitation of water distribution networks (40 km).
- Supply and installation of source and district water meters (61).
- Supply and installation of chlorination systems (8).
- Installation of customer water meters (3,400).
- Testing of the physical, chemical, and bacteriological characteristics of the water in order to ensure the water is and remains drinkable and safe for use (in 14 water sources).
- Ensuring that wastewater treatment plants (WWTPs) operating inside these closed systems are rehabilitated in order to eliminate potential contamination with clean potable water (3). Next steps for LWP include moving forward with construction activities with completion planned for Y5. Metn Demonstration Area: The selected engineering firm, by the end of Y3-Q3, submitted its revised final design to LWP. Updates to the works described in the original assessments were included in the final design to reflect changes caused by either works of other international donors or by municipal and BMLWE requests. The new works to rehabilitate/build a complete cycle for water production and water distribution are summarized in the following:
- Rehabilitation of water reservoirs (10).
- Supply and installation of source and district water meters (77).
- Supply and installation of chlorination systems (2).
- Installation of customer water meters (29,000).
- Testing of the physical, chemical, and bacteriological characteristics of the water in order to ensure the water is and remains drinkable and safe for use (10 water reservoirs). LWP launched the bid process for construction by the end of Y3-Q3 with selection of the subcontractor planned by the end of the Summer of 2018. Koura Demonstration Area: LWP expects submission of the final design and launch of the request for proposals (RFP) for construction in Y3-Q4. The works to rehabilitate/build a complete cycle for water production and water distribution for NLWE are summarized below:
- Rehabilitation of wells and the Jradeh Pump Station (1)
- Construction of a water reservoir (1).
- Construction of a water distribution network (8 km of distribution line and 2km of transmission line).
- Supply and installation of source and district water meters (24).
- Supply and installation of chlorination systems (1).
- Installation of customer water meters (1,000).
- Testing of the physical, chemical, and bacteriological characteristics of the water in order to ensure the water is and remains drinkable and safe for use (1 for the Jradeh Pump Station and 5 for village reservoirs). LWP plans to complete the final design and launch the RFP for construction in Y3-Q4. Construction will be completed during Year 5.
LWP-Y3-Q3-REPORT 14 TASK A.8. IMPROVE THE EFFICIENCY OF IRRIGATION SYSTEMS IN SELECTED AREAS LWP has not been able to move forward with implementing recommendations under the Performance Improvement Plan (PIP) proposed for LRA because local communities of the Litani River Basin have shut down Canal 900 due to pollution. LWP is awaiting LRA’s management decision as to whether to reopen Canal 900 for irrigation. Given that LWP is in its third year of implementation and LRA’s management has not taken any decision to date, LWP will not implement any of the PIP recommendations. TASK A.9. SUPPORT THE DEVELOPMENT OF CONTEXT APPROPRIATE MODELS FOR SANITATION SERVICE AND SEWAGE MANAGEMENT After selecting seven sanitation projects that will be implemented outside of LWP demonstrations areas, LWP awarded two subcontracts for the “Design and Construction Quality Control” of wetlands, network extensions, and the rehabilitation of existing wastewater treatment plants for all four RWEs in Y3-Q3. The subcontractor is currently working on the design and is expected to submit the preliminary design report by mid Y3-Q4 with a preliminary cost estimate. Based on this report, LWP will then decide what next steps to take, if any, for implementation. A brief description of LWP sanitation projects is provided below. This includes sanitation projects planned both in and out of the demonstration areas. LWP Sanitation Projects
Cost Location RWE Project Type Estimate Project Information (USD)
Roum SLWE Constructed 200,000 LWP will implement as part of its Wetland low cost wastewater (WW) treatment interventions. The existing wastewater network is discharging into the valley with no treatment. As a treatment solution, a Constructed Wetland (CW) is proposed. It will help remove pollution and create a potential reuse of the effluent. CW is selected because land is available and MoEW has approved the construction of a CW. The estimated current number of people served is 1,500.
Ayoun el Ghezlan NLWE Network LWP and municipality have implemented by agreed that LWP will provide the municipality design and will finance the implementation of the wetland as Constructed 100,000 the WWT facility in a remote area. Wetland The Ayoun el Ghezlan implemented by municipality will cost share LWP through the implementation of necessary networks and house connections. 300 people will be served by this CW. LWP will make its final decision on the CW once the preliminary design and associated cost estimate are completed.
LWP Y3-Q3-REPORT 15 Cost Location RWE Project Type Estimate Project Information (USD)
Joub Jannine BWE Network 587,000 LWP will implement as part of its installation contribution to protect and conserve the Litani under the Charter for the Protection of the Litani River. LWP will extend the WW network in Joub Jannine (about 3,000 m). Part of Joub Jannine network is already connected to the Joub Jannine WWTP.
Kherbet Qanafar BWE Network 466,000 LWP will implement as part of its installation contribution to protect and conserve the Litani under the Charter for the Protection of the Litani River. LWP will extend the WW network of Kherbet Qanafar in two areas, near the Spring of Khreizat and in the upper part of the village. The proposed 2,500m extension to the collection network will protect the two water sources of the village from domestic wastewater contamination. Kherbet Qanafar wastewater network will be channeled to the existing Joub Jannine WWTP.
Jbaa BMLWE WWTP 67,445 LWP will implement as part of its rehabilitation WWT interventions, as explained in the “Assessment of Small Wastewater Treatment Plants in Lebanon – Summary” report.
El BMLWE WWTP 67,045 LWP will implement as part of its rehabilitation WWT interventions, as explained Moukhtara/Boutme in the “Assessment of Small Wastewater Treatment Plants in Lebanon – Summary” report.
Mrousti BMLWE WWTP 66,695 LWP will implement as part of its rehabilitation WWT interventions, as explained in the “Assessment of Small Wastewater Treatment Plants in Lebanon – Summary” report.
Bteddine El Laqch SLWE Rehabilitation of 79,000 LWP will implement as part of existing WWTP LWP’s interventions in the as part of the Jezzine Demonstration area. Jezzine demonstration area works
Sniye SLWE Rehabilitation of 32,000 LWP will implement as part of existing WWTP LWP’s interventions in the as part of the Jezzine Demonstration area Jezzine
LWP-Y3-Q3-REPORT 16 Cost Location RWE Project Type Estimate Project Information (USD) demonstration area works
Haitoura SLWE Rehabilitation of 28,500 LWP will implement as part of existing WWTP LWP’s interventions in the as part of the Jezzine Demonstration area. Jezzine demonstration area works
TASK A.10. IMPROVE WATER RESOURCES CONSERVATION/PROTECTION LWP continued its technical assistance to BMLWE and the farmers of the Chabrouh Dam area in Faraya in Y3-Q3. In June 2018, which marks the beginning of the new irrigation season, LWP and BMLWE assisted the farmers with flushing their newly installed mainlines after the snow season, and reinstalling the irrigation head units on the systems. LWP assisted the Faraya municipality with setting the new irrigation schedule for the farmers of the first batch of land plots (102, 432 m2.) and notifying them of the new schedule. The farmers are expected to start irrigating in July 2018. Next steps for LWP include helping BMLWE complete the main lines infrastructure for the Faraya village (second batch of irrigated lands for a total of 99,500 sq. m.) and installing a small retention dam and new filters. Completion of these activities is planned for end of Y3. In its second initiative to improve water resources conservation, LWP completed water quality monitoring methodology for LRA in Y3-Q3. LRA will be using this report to improve its monitoring of the Litani River quality.
For detailed information related to all activities falling under the tasks of Result A, please refer to the table below.
LWP Y3-Q3-REPORT 17 RESULT A: TABLE OF ACTIVITIES AND DELIVERABLES
RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4
A.1. STRENGTHEN RWE AND LRA PLANNING AND INTERNAL OPERATIONS MANAGEMENT
A.1.1. Strengthen Business Master Planning 1 A.1.1 Each RWE will have updated their X Completed in Y3- business plan Q1.
2 A.1.1 LRA will have prepared its first X Postponed until business plan new LRA management is in place to discuss. 3 A.1.1 All RWEs will have a water X This task cannot The water demand management plan in the be completed until demand demonstration areas the demonstration management plan area construction will be completed is completed. for Haouch El Oumara in Y3. LWP began its baseline data collection. 4 A.1.1 LRA will have completed water X Completed with Sustainability Training quantity monitoring plan for all “The Assessment of conducted to rivers in Lebanon including the of River Gauging geodatabase. ensure use and Upper Litani River Basin Stations in sustainability. Lebanon” report in Y2-Q4. GIS “on-the-job” training also
LWP-Y3-Q3-REPORT 18 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 completed in Y3- Q1.
5 A.1.1 BWE will have completed irrigation X The development of master plan. the plan is proceeding on schedule. 6 A.1.1 Review water and wastewater X Draft technical Provide to RWEs master plans for consistency with memorandum and submit to business plans submitted to USAID USAID for in Y3-Q3 for approval. discussion prior to formal submittal. 7.a A.1.1 Annual business plans performance X Delayed. monitored and validated for each Completed in Y3- RWE in Year 2 Q2. 7.b A.1.1 Annual business plans updated for X The RWEs LWP is each RWE in Year 3 are not fully proposing to using the replace the business business plans plans. with RMPs. 7.c A.1.1 Annual business plans performance X monitored and validated for each RWE in Year 4 7.d A.1.1 Annual business plans updated for X LWP each RWE in Year 5 recommends changing to new business plans based on the
LWP Y3-Q3-REPORT 19 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 results of the RMPs. A.1.2. Fully Implement Enterprise Resource Planning (ERP) and Costing and Operational Analyses 8.a A.1.2 Initiate implementation of ERP X Carried over from Complete with NLWE Y1-Q4 and implementation completed in Y3- of all modules Q1. and go live with full ERP. 8.b A.1.2 Complete installation of the ERP X On-going. No formal LWP’s ERP team suite in the NLWE customer is finishing the database that cleanup of could be NLWE’s integrated into customer ERP. database and will Customer integrate it into data needs the billing and major collection module cleanup. by end of Y3. 9 A.1.2 Complete installation of ERP suite X and costing and operational analysis Completed in in the BMLWE, SLWE, and BWE Y3-Q3. 10 A.1.2 Train 50 RWE and LRA staff in Completed in Y2. Additional ERP use. trainings will be provided to BWE and NLWE in Y3.
LWP-Y3-Q3-REPORT 20 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 11 A.1.2 Continue refinements in the use of X On-going. Completion is ERP tools and systems planned for Y3- Q4. 12 A.1.2 Deliver a governance framework X On-going for for the NLWE and SLWE to SLWE. Initiated improve their operation and create for NLWE. better control environment A.1.3. Strengthen Assets Valuation and Management 13 A.1.3 Develop standardized Assets Completed in Y2. Management Manual
14.a A.1.3 Conduct assets valuation for the X Completed in Y3- SLWE and NLWE and train staff Q3. on maintaining and updating assets in the ERP 14.b A.1.3. Integrate assets valuation into ERP X Delayed from Y2, Integrate assets in the SLWE and NLWE carried into Y3 as into ERP in it is linked to NLWE. Deliverable 14.a. 15 A.1.3 Integrate assets valuation into ERP X Carried over from Relied on Complete in the BMLWE and BWE Y1-Q4 and on- other donor integration into going. input, which ERP for BWE Asset valuation was not up to once data is integration for our required updated by LWP BMLWE is standards. subcontractor in completed. Assets Y3-Q4. valuation for BWE
LWP Y3-Q3-REPORT 21 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 will be completed once data is available. 16.a A.1.3 All RWEs will conduct annual X updates of assets valuation 16.b A.1.3 All RWEs will conduct annual X updates of assets valuation 16.c A.1.3 All RWEs will conduct annual X updates of assets valuation 17 A.1.3 Train RWE staff in updating assets Completed in Y2. valuations A.1.4. Improve RWE Internal Performance and Financial Audit 18.a A.1.4 Update financial and performance Completed in Y2. audit manuals for NLWE and SLWE 18.b A.1.4 Update financial and performance X audit manuals for BMLWE and BWE 19 A.1.4 Provide training to NLWE and Completed in Y2. SLWE and board members in understanding and using audit reports to improve organizational performance 20 A.1.4 Begin to develop a financial and X performance audit manual for the LRA
LWP-Y3-Q3-REPORT 22 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 21.a A.1.4 Financial and performance audits X LWP has finished Submission to will be completed for the utilities the work .related USAID. that have the staff in place to this activity. 21.b A.1.4 Financial and performance audits X will be completed for the utilities that have the staff in place 21.c A.1.4 Financial and performance audits X will be completed for the utilities that have the staff in place 125 Revise the SLWE organizational X structure to reflect current needs A.1.5. Strengthen RWE and LRA Use of GIS for Assets Management and Operations
22 A.1.5 GIS systems for three of four Completed in Y1. RWEs will be reviewed 23 A.1.5 Plans will be developed to Completed in Y1. strengthen GIS capacity and systems for three of the four RWEs 24 A.1.5 Improved use of GIS (on-the-job X Completed in Y3- training) to maintain information Q2. on piped networks and equipment, and customers 25 A.1.5 Mapping demonstration areas of X the intervention following the area assessments A.2. IMPROVE BILLING AND COLLECTION
LWP Y3-Q3-REPORT 23 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 26 A.2.1 Initiate updated customer registers Completed in Y2. Actual update of in three of the four RWEs customer demonstration areas registers will be finalized once meter installations are completed. Completion is planned for Y3. 27 A.2.2 Develop communication strategy Completed in Y2. Implement to improve customer awareness communication and increase collections in campaigns in demonstration areas RWEs, according to strategy. 28 A.2.3 Initiate at least one partnership Completed in Y1. with a bank or financial institution to improve collection efficiency 29 A.2.4 NOT USED
30 A.2.5 Complete customer register X updates in the three demonstration areas
126 A.2 Procure and train BWE, NLWE, X Completed in Y3- Upload and and SLWE staff on the use of Q3. synchronization handheld bill collection devices Linked to ERP of data at SLWE deliverable. and BWE is done. NLWE
LWP-Y3-Q3-REPORT 24 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 scheduled for end of Y3-Q4 (awaiting completion of ERP system). A.3. REDUCE NON-REVENUE WATER LOSSES 31 A.3.1 Launch two projects to install Completed in Y2. Construction on production and/or district meters going. for the RWEs 32 A.3.2 Complete production and district X On-going. metering for the RWE Source/district demonstration areas meters and chlorinators installed in BWE’s Haouch El Oumara. 33 A.3.3 Train at least 60 RWE staff in X Eleven (11) BWE Training dates meter reading and maintenance Zahleh staff were will be set once trained on meter construction reading in Y3-Q1. works start in demo areas. A.4. WATER QUALITY ASSURANCE PLANS (WQAPs) IN PLACE AND ENFORCED FOR WATER UTILITIES IN THE SELECTED AREAS OF INTERVENTION 34 A.4.1-1 Support development of draft X Carried over from Availability of Complete WQAPs for four RWEs Y1-Q4 and on- data and BMLWE, going. WSA for resources to NLWE, and BWE and LRA carry-out the SLWE completed in Y3- works. WQAP/WSA.
LWP Y3-Q3-REPORT 25 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 Q2. WSA or SLWE planned for completion in Y3- Q4.
35 A.4.1-2 Train RWE staff in preparation of X Carried over from Conduct WQAP WQAPs and water safety analysis Y1-Q4 and on- training for the going. Training on remaining three WQAP took place RWEs. for both BWE and LRA staff in Y3- Q2. SLWE staff trained on WQAP in Y3-Q3.
36 A.4.1 NOT USED
37 A.4.1-3 Support two partnerships between X RWEs and municipal governments in water quality/safety testing and analysis 38 A.4.1-4 NOT USED
39 A.4.1-5 Assist one RWE to design and X implement a service contract to carry out water quality and safety analysis
LWP-Y3-Q3-REPORT 26 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 40 A.4.1-6 Assist the RWEs in preparing X public messages/information on water quality in their networks 41 A.4.1-1c Four RWEs will have WQAPs in X On-going since Data place Y2. BWE and availability. LRA completed in Y3-Q2. SLWE’s WQAP is part of its WSA, which is being developed. 42 A.4.1.7 Six partnerships between RWEs X and municipal governments to conduct joint water quality and safety analysis A.4.2. Strengthen the Capacity of RWEs and LRA in Water Security Analysis and Planning 43 A.4.2.1 Develop terms of reference (TORs) Completed in Y1. for carrying out water security analyses 44 A.4.2.2 Enlist local universities to support Completed in Y1. water security analyses 45 A.4.2.3-a Launch at least one water security Completed in Y2. analysis 46 A.4.2.3-b Complete water security analyses X WSA Completed Data Participatory for all five water utilities for BWE and LRA availability. approach, in Y3-Q2 and on- consultation with going for SLWE. expert, and
LWP Y3-Q3-REPORT 27 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 review of historic data. 47 A.4.2.4 Produce communications message X and short videos on the water security analyses A.5. TRAINING AND CAPACITY BUILDING TO IMPROVE HOURS OF SERVICE
48 A.5.1 Water operator's certification Completed in Y2. program is designed in partnership with ACWUA and RWEs 49 A.5.2 Complete ERP and technical Completed in Y2. training needs assessment for RWEs and the LRA 50 A.5.3 Water operator's certification X Stopped. MoEW is LWP suggests program is fully operational implementing removing this similar task from scope. program. Risk of duplication of effort. 51 A.5.4 Develop training materials and X train RWE staff in pump O&M 52 A.5.5 NOT USED
53 A.5.6 Provide capacity building training X On-going. Certified training based on the training needs planned to assessments for up to 100 RWE continue in Y3 staff. and beyond. ACWUA training
LWP-Y3-Q3-REPORT 28 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 delivered in Y3- Q3 at NLWE.
A.6. IMPROVE COMMUNAL WATER SERVICE DELIVERY 54 A.6.1 Complete needs assessments with Completed in Y2. selected International Non- Governmental Organizations, RWEs, and municipalities 55 A.6.2-a Project designs are in process for at Completed in Y2. least two projects 56 A.6.2-b Complete at least six projects that X Construction Final design for improves communal water service works started for the Northern delivery in affected the three Beqaa Lebanon projects municipalities/communities projects and planned for Y3- completion Q4 and anticipated by end construction to of Y3. Finalizing start in Y4. design for the Northern Lebanon projects. A.7. IMPROVE AND EXPAND WATER SERVICES FOR LEBANESE CITIZENS 57 A.7.1 Expression of Interest issued and Completed in Y1. contracts established with engineering firms to provide engineering studies, designs, and construction quality control/assurance
LWP Y3-Q3-REPORT 29 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 58 A.7.2 Demonstration areas in four RWEs Completed in Y2. defined and assessments completed to identify the work needed. 59 A.7.3 Infrastructure upgrade projects Completed in Y2. outside the demonstration areas identified 61 A.7.5 Budgets developed for the X On-going. Budgets not Finish the demonstration areas in each RWE Budgets under set by branch budgets once to finalize the work that will be development for or cost center. final performed by LWP based on the demonstration Difficult to demonstration project budget areas. define specific area designs are budget. complete. 62 A.7.6-a Projects designed and contracts X On-going. Jezzine Issue awarded for construction in demo area construction demonstration areas construction RFPs for Metn subcontract and Koura in Y3- awarded. Q4 and early Y4. 63 A.7.6-b Infrastructure projects completed X in demonstration areas
A.8. IMPROVE THE EFFICIENCY OF IRRIGATION SYSTEMS IN SELECTED AREAS 64 A.8.1 Complete Rapid Assessment Completed in Y1. 65.a A.8.2 Identify areas and define baselines Completed in Y1.
65.b A.8.2 Implement selected improvements X On hold. Canal 900 is No plans for next for LRA facilities not being steps until Canal used for 900 is useable.
LWP-Y3-Q3-REPORT 30 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 irrigation due Possibility of to canceling this contamination deliverable and . shifting efforts to other infrastructure works. 66 A.8.3 Negotiate partnerships with Completed in Y2. irrigation equipment suppliers 67 A.8 NOT USED
68 A.8 NOT USED A.9. SUPPORT THE DEVELOPMENT OF CONTEXT-APPROPRIATE MODELS FOR SANITATION SERVICE AND SEWAGE MANAGEMENT 70 A.9.1 Develop and publish case studies X Completed in Y3- Q1. The Assessment of Small Wastewater Treatment Plants in Lebanon: Case Study” Report approved by USAID.
71 A.9.2 Identify at least two potential sites X Completed in Y3- for low-cost sewage/septage Q1. The “Phase collection/treatment in each region II-Recommended Low Cost
LWP Y3-Q3-REPORT 31 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 Wastewater Interventions” Report approved by USAID in Y3- Q1. 72 A.9.3 Hold initial consultations with X Completed in Y3- MoEW, RWEs, and local Q1. “Phase I- communities on site selection and Stakeholders design Consultations and Identifications of Potential Sanitation Projects” Report was approved by USAID in Y3-Q1. 73 A.9.4-a Project designs completed and X Design and CQC Preliminary approved, and construction subcontract design report to subcontracts issued. awarded in Y3- be submitted in Q3Q3.Subcontract Y3-Q4. or working on design. 60 A.9 Feasibility study completed for the X LWP selected design and construction of a subcontractor in wetlands area for wastewater/river Y3-Q3 and work is water treatment on schedule. 74 A.9 NOT USED 75 A.9 NOT USED
LWP-Y3-Q3-REPORT 32 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 76 A.9.4-d At least six sustainable sanitation X models completed A.10. IMPROVE WATER RESOURCES CONSERVATION/PROTECTION IN THE LITANI BASIN
77 A.10.1 Update baseline information on X Carried over from water quality in the Upper Litani Y1-Q3 and Basin completed in Y3- Q3. 78 A.10.2-a Organize at least four multi- Completed in Y2. stakeholder discussions about water threats and risks to water resources 79 A.10.3-a Initial plan will be underway for X Carried over from LWP will actions to improve water resources Y1-Q4 and continue working protection and conservation completed in Y3- with municipal Q2. unions to support implementation of selected action plans.
80 A.10 NOT USED 81 A.10 NOT USED 82 A.10.3-c At least two water resources X The first project, The change in Assisting farmers conservation and protection the Chabrouh dam BMLWE DG with newly initiatives will be yielding tangible irrigation project, is delaying the installed and measureable results has already been finalization of equipment at the completed and the second
LWP Y3-Q3-REPORT 33 RESULT A: IMPROVE SERVICE DELIVERY & RESOURCE MANAGEMENT CAPACITY OF RWES & LRA
Next Steps or Expected Del. Y4-5 Status of Activity Challenges Mitigating Task & Activities Completion Y3 No. Measures Q1 Q2 Q3 Q4 LWP provided phase of the beginning of support to farmers project. irrigation season. in Y3-Q2.
LWP-Y3-Q3-REPORT 34 RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT AND ADVANCE CITIZEN PERCEPTION OF THE WATER UTILITIES ROLE IN PROVIDING A NECESSARY AND VALUABLE SERVICE
TASK B 1. IMPROVE CUSTOMER SATISFACTION WITH SERVICES PROVIDED BY PUBLIC WATER UTILITIES LWP continued its efforts to improve customer satisfaction for services provided by the RWEs in Y3-Q3. LWP’s initiatives are summarized below. LWP continued working on the corporate videos for NLWE and SLWE. SLWE’s DG approved the video by the end of June 2018 while NLWE’s DG requested adding additional information on works NLWE is undertaking. Similar videos are being prepared for BWE and BMLWE. Finalized for all four RWEs in Y2-Q4, this video is part of a multiple-video package LWP intends to develop for the RWEs. These videos will run in the RWEs customer service centers to promote their work to customers, improve their perception by customers, and enhance awareness as to water conservation. As part of its online communication support, LWP assisted BWE with bolstering its online presence through updating its Facebook page in Y3-Q3. Launched in Y3-Q3 upon the BWE DG request, this initiative supports BWE’s communication efforts with its customers via social media. Throughout Y3-Q3, LWP’s subcontracted firm worked on updating the content of BWE’s Facebook page and trained BWE staff on updating it in the future. As part of its training, LWP Figure 4. BWE New Facebook Page provided guidance in handling and responding to comments received on Facebook. BWE staff were comfortably handling all Facebook responses to customer inquiries by the end of Y3-Q3. To date, the number of followers of BWE’s Facebook page is 2,800, having increased from 550 in the span of three weeks.
In line with the strategy developed for RWEs, LWP kick-started its awareness campaign with key messages for BWE by end of Y3-Q3. The purpose of the campaign is to promote subscription payments and water conservation. On June 20, 2018, Beqaa residents received the first SMS/text message, inviting them to pay their dues to secure their rights to water service. In parallel, banners were hung in several municipalities and an eight-day radio campaign began airing on local radio station, Radio Pax, to encourage citizens to pay their bills. By the last week of June 2018, billboards promoting bill payments and water conservation popped up along all the main Beqaa roads, running for about 10 days. Also by end of June, a second radio campaign on water conservation began running for two weeks between the end of June and mid-July. In the meantime, Radio Pax aired a special episode through hosting the BWE DG to address main water challenges at the beginning of the summer season and to bring the Beqaa communities closer to BWE.
.
LWP Y3-Q3-REPORT 35 Figure 5. BWE Campaign Banner
LWP is planning a second campaign for the Summer of 2018, dedicated to the protection of the Litani River, in coordination with the local authorities of the West Beqaa Unions of Municipalities (Al-Sahel and Al-Bouhaira). These two unions were signatories of the Charter for the Protection of the Litani River. To build on its previous efforts in encouraging local municipalities to be proactive, LWP will be acting as a strategic partner in supporting the awareness campaign to protect the Litani and limit pollution through expertise in communication and civic engagement. This strategic initiative will be implemented as the World Bank (WB) will start its clean-up effort of the Litani Basin. Another LWP campaign, the MTV internal campaign to its 400 employees on water conservation and general water awareness is on-going. Launched at the end of Y3-Q2, this campaign disseminated one message per month, through a newsletter, on efficient use of water and water rights and obligations during Y3-Q3. This campaign is planned to continue into Y4. LWP’s Facebook page registered 2,231 total followers this quarter, an 18 percent increase over the last quarter. Total number of users who viewed content in this period was 111,630 (or a monthly average of about 47,476). The monthly average for organic (not paid) video views during this period was 11,807. In addition, after boosting, a video on water conservation that was filmed in partnership with Fransabank, under the Stewardship Agreement, received more than 5,600 views and reached about 11,300 people. A
LWP-Y3-Q3-REPORT 36 second post sharing the Positive Lebanon interview with Mia V, which launched The Daily Water Tip for one month on Light FM Radio reached 4250 people. As for the renovation of the SLWE’s Customer Service Center in Jezzine, while the engineering firm finalized its design as part of the final designs submitted for the Jezzine Demonstration Area. LWP selected its construction subcontractor in Y3-Q3. Discussions on renovation of the SLWE CSC were part of LWP’s kick-off meeting with its subcontractor on June 29, 2018. Construction works should start at the beginning of Y3-Q4.
TASK B.2. REDUCE NONPRODUCTIVE (WASTEFUL) USES OF WATER IN BOTH RURAL AND URBAN SETTINGS IN THE SELECTED AREAS OF INTERVENTION
Under the LWP Incentive Rebate Program for farmers in cooperation with Robinson Agri, LWP approved one application in Y3-Q3. This last project consisted of installing drip irrigation for one of the biggest landowners and carrot grower of the Beqaa. Launched in April 2018 and completed by June 2018, the installation of drip irrigation on 20 Ha of land has allowed for an average 60% water savings as compared to previous years. As for the Nutrient Film Technique projects started in Y3-Q1, farmers who qualified for the rebate continued with equipping their greenhouses and actually completed their installation and began irrigation by end of Y3-Q3. Under its initiative with UNIFERT, another participant in the incentive rebate program for farmers, LWP convinced seven potato, corn fodder, and wine grape farmers, including one woman farmer, from the Beqaa on the importance of switching to water-saving mini-sprinklers and drip irrigation systems, following the LWP’s farmers field day in partnership with UNIFERT held in Y3-Q1. The farmers were so sold on the idea that they eagerly shared the costs of the intervention to the tune of $80,421. In parallel, LWP has invested $73,800 to provide irrigation networks and equipment. Such initiatives are proof that farmers are becoming custodians of responsible and efficient water management, which falls under one of LWP’s objectives. LWP seeks to spread a culture of water conservation among household users, farmers, and industries, and reduce the amount of non-revenue water being wasted through inefficient farming and irrigation practices.
Figure 6. Delivery of Water Saving Equipment to Farmers
LWP continued to ensure a wider outreach of its engagement to promote responsible water use and water conservation. Through its strategic partnerships with ALI and CCIAZ, LWP organized two training workshops on ISO 14045 (Environmental Management – Eco-Efficiency Assessment of Product Systems – Principles, Requirements, and Guidelines) and ISO 14046 (Environmental Management – Water Footprint – Principles, Requirements, and Guidelines).
The first ISO session was held on April 27, 2018 in the Beqaa and targeted the Beqaa dairy industry. Over 16 dairy producers of the Beqaa attended this workshop where they learned about technical processes for
LWP Y3-Q3-REPORT 37 sound environmental management and for decreasing their water footprint, especially in light of problems caused to farmers by the pollution of the Litani River. The second ISO workshop targeted Lebanese wine producers. As wine production consumes high amounts of water, with an average of six gallons of water for a gallon of wine, attendees were happy to learn about processes that will improve their daily management as well as decrease the negative impact of their activities on the environment and more specifically on water. By end of June 2018, LWP organized its third ISO session for 12 manufacturers of cosmetic products in Lebanon. Next steps for LWP will focus on the stone cutting industry and the agro-food industries and are planned for Y3-Q4.
TASK B.3. INCREASE CIVIL SOCIETY ENGAGEMENT IN IMPROVING WATER USE BEHAVIOR FOR ENVIRONMENT AND WATER RESOURCES PROTECTION LWP grants are focusing on engaging not only farmers as stated under Task B.2, but also non- governmental organizations (NGOs) and civil society organizations (CSOs). The status of the grants is provided in the following: Atayeb Al Rif: Atayeb Al Rif continued its awareness sessions on water conservation and water citizenship. Instead of one-off campaigns that often have limited impact, the LWP intervention, through Atayeb Al Rif, will ensure long-term sustainability by: • Targeting the next generation (children). • Partnering with local schools to turn them into model water-conservation prototypes. • Encouraging famers -the biggest users of water- to switch to water-saving technologies. More than 300 beneficiaries and stakeholders in Deyr Al Ahmar, an area with a large agrarian community, were mobilized on April 11, 2018 to attend water conservation and water quality awareness sessions. Three schools were targeted (261 students). Sessions included a field visit to a household where a grey water system is installed and its outlet water is used for irrigation. This awareness effort included around 30 Syrian refugee children. Eight teachers were also involved and attended a demonstration session on the use of water-testing kits for schools. Additionally, two cooperatives and 16 households received water-testing kits and were trained on how to use them. Because of LWP's awareness efforts in the area by Atayeb Al-Rif, actions are being taken to conserve water. One school has already started to prepare a rainwater harvesting project, and all schools with agrarian lands or gardens are planning to install drip irrigation systems. As water resources are becoming really scarce, residents of Deyr Al Ahmar are now introduced to various tools and behaviors that will allow them to save and protect their water, thus rendering this vital resource more available to all. Atayeb Al Rif activities should be completed in Y3-Q4 with a substantial outreach to schools, women, SMEs, and households. The Safadi Foundation: During Y3-Q3, the Foundation continued installing the main irrigation distribution line needed to connect the existing hill lake in Qobayat with surrounding farmlands. And completed by end of Y3-Q3, this project has benefitted around 60 farmers with over 1.6 million square meters receiving water for irrigation. On June 29, 2018, LWP and the Safadi Foundation held a closing ceremony for this successful project. Another impactful achievement of this project is the assistance of the Safadi Foundation to its beneficiaries with establishing a water user association and providing it with a complete governance framework. This association is composed of 13 individuals representing the Qobayat cooperative, the Qobayat municipality, and farmers of the area, including one woman farmer. It is also aligned with the new Lebanese national water strategy of 2010 and new water laws awaiting ratification. The association will be managing the hill lake and distributing its water. The Safadi Foundation has also trained beneficiaries on participatory irrigation management, watering schedules, and drip irrigation systems in cooperation with the association. LebRelief Council: LRC officially launched its project “Village with Sustainable Access to Water”. Continuing with its community engagement to promote NLWE’s image and raise awareness, LRC began holding its water festivals to improve outreach and increase water usage awareness. LRC’s
LWP-Y3-Q3-REPORT 38 project focuses on the Koura demonstration area and the Al-Ayoun village where LWP in undertaking infrastructure activities. On June 22, 2018, LRC held the first water festival where children between five and 15 years old from all over Koura learned about the value of water while having loads of fun. The children played in several interactive, educational games that demonstrated to children the importance of water in our lives and how to conserve it. Games included a giant board game of Ecopoly with questions on water; a live exhibit showing how water can be turned into energy and another explaining water treatment; interactive kids’ theater; and many more. LRC will have additional festivals in Q4 while continuing to bring NLWE closer to its Koura communities and citizens. Figure 7. Ecopoly at Play
CCIAZ: CCIAZ continued moving forward with its “Improving water availability, quality, and uses in agriculture and industry in the Beqaa” project. Progress on this grant program is as follows: • Dairy Industry Component: CCIAZ is targeting dairy industries of the Beqaa, which are among the polluters of the Litani River. Despite many warnings by the Lebanese Government to adopt measures to reduce their whey discharge, many of the dairy producers found it financially difficult to comply. To help small dairy producers with reducing pollution, CCIAZ hired an expert who conducted assessments on selected small dairy producers and recommended best alternatives for effectively reducing whey pollution in the most cost-efficient way. While it will not be assisting all dairy producers of the Beqaa, CCIAZ is piloting its initiative with a few small size producers (less than 2.5 tons/day), through a cost-sharing scheme as a showcase. The expert concluded work on June 30, 2018 and further analysis will be carried-out in consultation with the producers to reach a consensus on the best approach. • Grape Farming Component: CCIAZ aims to assist vineyard farmers of Deir El Ahmar in Northern Beqaa with increasing yields of grapes, while using less water. In cooperation with the Deir El Ahmar Cooperative and using a cost-sharing approach, CCIAZ launched the installation of drip irrigation systems to minimize water use and promote water conservation while increasing grape production and yield. By the end of Y3-Q3, CCIAZ had completed about 60% of its work and plans to finish by end of Y3-Q4. • Water Saving Technologies and Renewable Energy Component: CCIAZ focused on increasing greenhouse yields of fruits and vegetables, while reducing water use and using renewable energy. In Y3-Q3, CCIAZ identified the plots based on well-designed selection criteria and launched the tender process to equip the plots with water pumps operated by solar panel systems. It also plans to install drip irrigation systems along with tensiometers that will measure soil moisture and
LWP Y3-Q3-REPORT 39 regulate irrigation schedules accordingly. World Vision: The World Vision project is implemented in Beqaa areas LWP is investing in, notably Haouch-El- Oumara in Zahleh, and in the vulnerable communities of Barr Elias and Qab Elias. This project, “Encouraging Water Conservation and Community Liaison through Awareness Raising in Beqaa”, consists of the following three components: • Household visits: World Vision is relying on the Beqaa “Mothers Action Groups (MAGS)”, a mothers’ grassroots local group, to conduct door-to-door household visits in selected Beqaa towns that have a strained relationship with the BWE. The purpose of these visits is to explain to citizens the importance of BWE as the main water authority and their rights and obligations as responsible citizens, and to improve their relationship with BWE. By end of June 2018, World Vision initiated the household visits in all three targeted areas and plans to complete visiting the 2,500 houses by end of July 2018. • Awareness sessions in schools: World Vision is developing awareness material that targets public and private schools students, age 10-14, and raises awareness on water use and water conservation methods. This educational material consists of a card game, a coloring book, a storybook, a theater play, and a notebook. World Vision will also be using the videos created by LWP in its awareness campaigns. • Social activities with community children: World Vision will hold communal activities around water conservation for children 10 and under at the beginning of Y3-Q4. These activities will continue throughout Y3-Q4. In addition to these components, World Vision organized round table discussions attended by LWP and BWE to facilitate discussions between BWE and local communities and to prepare a preliminary action plan to address local water challenges through cooperation between BWE and relevant municipalities. A second round of discussions is planned for Y4 and will focus on progress and achievements based on the action plan. In addition to CSOs, LWP attempted to launch student research grants with multiple Lebanese universities. Two universities (USJ and NDU) were selected to benefit from the student research grants. The grant is designed to engage students to think about water challenges outside the usual engineering topics and capture social, economic, and cultural aspects of water. The grant was launched in June 2018 in both universities with specific deadlines to be completed by end of summer 2019. LWP is exerting substantial communication efforts to expand the awareness outreach among various sectors and society groups. This how, in support to all above outreach activities by LWP, a list of 21 potential media personalities were identified as potential partners/ambassadors. LWP’s intent is to develop promoters of water protection and conservation among known Lebanese personalities. All personalities were contacted to test and explore avenues of cooperation. Most of those contacted were very positive to engage and wish to participate. To date, four of the 21 personalities have clearly expressed interest in working with LWP to become supporters of water conservation and protection. LWP has already launched activities with two of the four personalities. Mia V has aired an interview on LWP and provided daily water tips on her show for the month of June. Tanya Ghorra Awad contributed her voice to the four corporate videos for RWEs. Tanya’s voice is renowned and is often heard in the Beirut International Airport. Two others, Silvio Chiha and Rania Achkar, have also committed to provide assistance during the Summer of 2018. LWP will be pursuing others to capture and engage the maximum possible number of personalities over the remaining lifetime of the project. The first of these media personalities is Mia Verdoorn (Mia V). Mia V is a well-known female radio talk show host and musician. She accepted to act as LWP’s Water Ambassador in Y3-Q3. To increase citizen awareness on their duties at the beginning of the summer season, Mia V featured LWP on her segment called, “Positive Lebanon,” on Light FM radio. The segment specializes in highlighting positive and inspirational news from Lebanon. The interview with LWP ran for about 10 minutes, promoting LWP, USAID, and the water establishments, while encouraging citizens to save water, report leaks, and pay their bills. The full interview can be accessed here.
LWP-Y3-Q3-REPORT 40
Mia V was also eager to conduct a water awareness Figure 8. LWP's First Water Ambassador campaign on her evening rush-hour show, “ Jammin’ with Mia,” on Light FM. “Jammin’ with Mia,” which runs weekdays during the evening rush hour and has approximately 100,000 daily listeners. LWP reached out to the host, Mia Verdoorn, as part of its efforts to identify media personalities who could act as “Water Ambassadors” to the project. Mia V eagerly accepted, and offered her listeners “Daily Water Tips” for the entire month of June 2018, and regularly mentioned that the tips were provided by the USAID-funded Lebanon Water Project. It is worth noting that this media exposure did not cost USAID/LWP any money, since it was secured for free, even though it is estimated to be worth at least $35,000. The interview and LWP were promoted on various social media channels as follows:
Light FM’s Facebook with 15,877 followers Mia V’s Facebook with 4,700 followers Mia V’s Instagram with 2,324 followers For detailed information related to all activities under the tasks of Result B, please refer to the table below.
LWP Y3-Q3-REPORT 41 RESULT B: TABLE OF ACTIVITIES AND DELIVERABLES
RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT & ADVANCE CITIZENS PERCEPTIONS OF RWES AND LRA ROLE IN PROVIDING A NECESSARY & VALUABLE SERVICE Next Steps or Expected Y4- Del. Status of Activity Challenges Mitigating Task & Activities Completion Y3 5 No. Measures Q1 Q2 Q3 Q4
B.1. IMPROVE CUSTMER SATISFACTION WITH SERVICES PROVIDED 86 B.1.1 Complete baseline customer Completed in Y1. satisfaction surveys for all four RWEs 87 B.1.2 Develop communication strategy X Completed in Y3- and key messages for at least two Q1. Key messages RWEs approved by USAID for BMLWE and SLWE. 88 B.1.3 Train at least 60 RWE staff in X Completed in Y2. communication messages and customer relations 89 B.1.4-a Create/upgrade at least two RWEs X Completed in Y3- /MoEW websites Q2.
90 B.1.5-a Establish/strengthen Customer X Carried over from Completion planned Service Centers in at least two Y2-Q4. Delayed and for Y4 as part of the RWEs carried into Y3. Final infrastructure works designs for NLWE for the NLWE and and SLWE SLWE completed in Y3-Q3. demonstration areas.. 91 B.1.6 Install ERP customer relations X Installation of No real customer LWP is assisting module in NLWE servers and IT database that can be NLWE with creating equipment complete. easily integrated in a database. Full ERP. implementation
LWP-Y3-Q3-REPORT 42 RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT & ADVANCE CITIZENS PERCEPTIONS OF RWES AND LRA ROLE IN PROVIDING A NECESSARY & VALUABLE SERVICE Next Steps or Expected Y4- Del. Status of Activity Challenges Mitigating Task & Activities Completion Y3 5 No. Measures Q1 Q2 Q3 Q4 Started installation anticipated by Y3- of ERP modules. Q4. 92 B.1.5-b Corporate videos developed for at X On-going. Two RWEs have least two RWEs videos for NLWE requested and SLWE are updates/additions to almost complete. the videos. 93 B.1.4-b Three of four RWEs/MoEW will X On-going. have informative websites that Completion planned provide up-to-date information on for Y3-Q4 with RWE operations and facilitate BWE online customers registering complaints. presence (Facebook).
B.2. REDUCE NON-PRODUCTIVE (WASTEFUL) USES OF WATER IN BOTH RURAL AND URBAN SETTINGS IN SELECTED AREAS OF INTERVENTION 94 B.2.1 Design and launch incentive rebate Completed in Y2. program for farmers 95 B.2.2 Identify at least one agro-industry X Completed in Y3- willing to reduce water use Q1. 69 Support at least five farmer field X On-going with three Organizing at least days already completed. two more Farmer Field Days in Y3- Q4. 96 B.2.3 Secure commitments of at least 20 X Completed in Y3- . Helping farmers farmers to switch to more efficient Q1. Equipment prepare for the new irrigation technologies installed in Lots 1 irrigation season that and 2. will start in Y3-Q4.
LWP Y3-Q3-REPORT 43 RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT & ADVANCE CITIZENS PERCEPTIONS OF RWES AND LRA ROLE IN PROVIDING A NECESSARY & VALUABLE SERVICE Next Steps or Expected Y4- Del. Status of Activity Challenges Mitigating Task & Activities Completion Y3 5 No. Measures Q1 Q2 Q3 Q4 97 B.2.4 Develop and give at least five X Three ISO training Two ISO training presentations to chambers of workshops workshops are commerce and industry completed. planned for Y3-Q4 associations on ISO 14045/46 98 B.2.5 Identified farmers and industries X undertake “agreed to” commitments B.3. INCREASE CIVIL SOCIETY ENGAGEMENT IN IMPROVING WATER USE BEHAVIOR FOR ENVIRONMENT AND WATER RESOURCES PROTECTION 99 B.3-1 Forge partnerships with municipal Completed in Y2. governments in the Litani Basin 117.a Launch grant fund Completed in Y2.
117.b Awards 7 grants to improve water X Five grants already use behavior and conservation awarded and completed with two remaining grants to be completed by Y3- Q4. 102 B.3-4 Identify media personalities and X Carried over from Discussing activities programs interested in water issues Y1-Q3 and with media and plan program highlighting completed in Y3-Q3. personalities. water issues in Lebanon 103 B.3.2-b Establish partnerships with at least X Completed in Y3- 20 municipal governments around Q2. Memorandum water use, management, and of Understanding protection activities signed between BWE and Al-Sahel
LWP-Y3-Q3-REPORT 44 RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT & ADVANCE CITIZENS PERCEPTIONS OF RWES AND LRA ROLE IN PROVIDING A NECESSARY & VALUABLE SERVICE Next Steps or Expected Y4- Del. Status of Activity Challenges Mitigating Task & Activities Completion Y3 5 No. Measures Q1 Q2 Q3 Q4 and Al-Bouhaira Unions. 104 B.3.5 Co-sponsor at least one river clean- X LWP will implement LWP will sponsor up day in the Litani Basin a communication campaigns in campaign on partnership with the protection of the Beqaa Unions of Litani. municipalities through billboards only in Y3-Q4. 105 B.3.6-a Develop initial education materials X Work has started on on water resources and this activity through conservation strategies for use in LWP grantees in Y3- schools Q1. 106 B.3.7 Launch support for student X Two universities Award contract to research on water-related applied for grant. selected student to challenges undertake research. 107.a B.3.6-b At least 20 schools will be using X Three draft LWP to review LWP-developed materials on water educational material materials and World resources products were Vision to finalize. proposed by World Vision in Y3-Q3 to LWP. 107.b B.3.6.-b Support research studies by X university students on water-related challenges 109 B.3.9 At least three media campaigns will X be aired on water resources and conservation challenges in Lebanon
LWP Y3-Q3-REPORT 45 RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT & ADVANCE CITIZENS PERCEPTIONS OF RWES AND LRA ROLE IN PROVIDING A NECESSARY & VALUABLE SERVICE Next Steps or Expected Y4- Del. Status of Activity Challenges Mitigating Task & Activities Completion Y3 5 No. Measures Q1 Q2 Q3 Q4 110 B.3 Engage at least one civil society X Through its grants Selection of CSOs group or citizen's organization per program the Civic for Jezzine and Metn area of intervention to identify and Engagement Team Demonstration implement locally appropriate has already engaged Areas. solutions for improved water use three CSOs to cover behavior for environment and Northern Lebanon water resources protection and the Beqaa (Atayeb Al Rif, LRC, and World Vision). Award of contract to CSOs for Jezzine and Metn is planned for Y3-Q4.
LWP-Y3-Q3-REPORT 46 RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
TASK C.1. DEVELOP A PILOT PRIVATE SECTOR PARTNERSHIP TO IMPROVE WATER SUPPLY, WASTEWATER, OR IRRIGATION SERVICE DELIVERY LWP continued with the efforts to create private-public partnerships with the RWEs in Y3-Q3. After meeting with the DGs and steering committees of BWE, NLWE, and SLWE, LWP was able to get the approval of the water establishments on specific Public-Private Partnership (PPP) interventions. While LWP understands that the decision to sign a performance-based contract is the unilateral prerogative of the RWEs, LWP still focused its efforts on creating strategic model performance-based frameworks for the RWEs. Below is a summary of LWP’s PPP activities for BWE, NLWE, and SLWE. BWE: Performance-Based Contract for the Operation and Maintenance of Three BWE WWTPs. Under this initiative, BWE may partner with a private sector operator to improve the operation and maintenance of three Beqaa WWTPs located in Zahleh, Joub Jannine, and Saghbine including network lift stations. Through a six-year performance based contract, the private sector operator will manage the daily operations, rehabilitate and maintain the three WWTPs, raise awareness on the impact of proper wastewater treatment and disposal in the Litani River, and transfer its knowledge to BWE’s staff through training and other methods. The preliminary cost estimate for this project is US $28 million. To move forward with this project in Y3-Q3, LWP and its PPP expert presented to the BWE DG the financial and technical business model of the project and agreed to assist BWE with the preparation of the model contract and tender documents. The BWE DG plans to use these documents to obtain donor funding, especially that the WB has expressed interest in providing financial assistance with the Zahleh WWTP. Also in Y3-Q3, BWE officially confirmed to LWP its interest in pursuing this performance-based contract with technical assistance from LWP. NLWE: Performance-Based Contract for the Reduction of Non-Revenue Water in Tripoli. NLWE may partner with a private sector operator to reduce both technical and commercial water losses in Tripoli. Through a six-year performance based contract, the private sector operator will manage NLWE’s daily operations, maintain and develop Tripoli’s water infrastructure, hold communication campaigns to raise awareness on water citizenship and responsible water use, and transfer its knowledge to NLWE’s staff through training and other methods. The preliminary cost estimate for this project is US $29 million. LWP will work during Y3-Q4 on drafting the terms of a model contract for NLWE and assist NLWE with the identification of funding sources. To move forward with this project in Y3-Q3, LWP and its PPP expert presented to the NLWE DG and staff the financial and technical business model of the project and agreed to assist NLWE with the preparation of the model contract and tender documents. LWP has further confirmed this assistance through an official letter sent to NLWE for pursuing the preparation of the performance-based contract. SLWE: The initial plan for SLWE was to develop a Build-Operate-Transfer (BOT) Project for improving Saida’s Wastewater Management. Through a BOT contract, the private sector operator would upgrade the existing pre-treatment facilities in Saida and turn them into secondary treatment facilities. The preliminary cost estimate for this project was US $99 million for a five-year period. However, all this changed when LWP became aware of other governmental plans for the Saida facility. Based on this new fact, LWP agreed with the SLWE DG to revise the initial scope of the work and limit it to upgrading the current O&M contract to a performance-based contract for the existing Saida facility with no investment in upgrading. To move forward with this project in Y3-Q3, LWP and its PPP expert presented to the SLWE DG the financial and technical business model of the project and agreed to assist SLWE with the preparation of the model contract and tender documents. Also in Y3-Q3, SLWE officially confirmed to LWP its interest in pursuing a performance-based contract with technical assistance from LWP. Parallel to the performance-based contracts LWP is pursuing a new billing and collection contract with SLWE and BMLWE. At SLWE the initiative is moving on a much faster pace than it is at BMLWE. SLWE DG secured the necessary preliminary approvals from the Lebanese government to pursue the
LWP Y3-Q3-REPORT 47 contract in Y3-Q3. Accordingly, LWP organized meetings with the CashUnited and SLWE management teams to initiate contract preparation and integration works. The works will be carried on during Y3-Q4. At BMLWE things are moving, but much slower. TASK C.2. DEVELOP AT LEAST ONE PILOT PRIVATE SECTOR PARTNERSHIP TO LEVERAGE THE FUNDING OF INNOVATIVE WATER CONSERVATION TECHNOLOGIES Through the WELI grants fund managed by ALI, LWP continued moving forward with the WELI project throughout Y3-Q3. By end of June 2018, two stone cutting industrialists had completed installation of their water-saving equipment. An additional stone cutting plant enrolled in WELI in June 2018 and was audited by ALI’s expert. LWP and ALI plan to hold a ceremony for participants in the WELI program in July 2018 to award the prize to the first two industrialists who completed and upheld their commitment to reduce water usage through WELI. In Y3-Q3, under the predictive maintenance grant for water conservation awarded to E2, the LWP and E2 engineers completed the installation of all the predictive maintenance software, hardware, and equipment at the Jezzine Pump Station. By the end of June 2018, LWP conducted a three-day training session for SLWE’s engineers, technicians, and operators on the predictive maintenance. LWP is currently collecting data to assess the efficiency of the predictive maintenance system. The predictive maintenance technology will improve the water production process with minimal down time for maintenance and repair, ensure smooth operation of equipment, and extend equipment life. TASK C.3. DEVELOP AT LEAST ONE PILOT PRIVATE SECTOR PARTNERSHIP TO IMPROVE WATER USAGE AWARENESS LWP initiated the water stewardship concept with the private sector in Year 2 of the project. To date, LWP approached more than 15 different companies. Media, banking, manufacturing, and wine industries represent these companies. The efforts promoting water stewardship resulted in four stewardship cooperation commitments from AUDI Bank and Fransabank from the banking sector, Clos St. Thomas from the wine industry, and MTV from the media sector. MTV was the first to initiate activities under its stewardship commitment by launching an internal awareness campaign on water conservation, as described under Task B.1. As a result of these efforts, LWP was able to develop five programs to date in partnership with banks and the media. These programs include the following: 1. Fransabank. The first initiative to spread awareness on water conservation was the distribution of the April 2018 issue of Fransabank’s newsletter “Zapping”, which was dedicated to water conservation tips. 2. Fransabank. The second program under Fransabank’s partnership with LWP is the sustainable energy financing initiative. Fransabank expanded this initiative in May 2018 to include a water component and offered financing to projects addressing sustainable management of water resources. Fransabank invited the LWP team to participate as speakers at a series of events throughout Y3-Q3. 3. Bank Audi. Bank Audi executed its stewardship commitment through internal awareness sessions on water conservation dedicated to its staff on April 4, 2018. LWP assisted Bank Audi with the content of its presentation. Bank Audi will continue with additional activities on water conservation in the future. 4. MTV. As a leading media institution, MTV committed to the water stewardship initiative in more than one activity. The first activity took place at the beginning of Y3 with MTV’s free coverage of LWP’s Farmers Field Day with UNIFERT. MTV reported then on LWP Farmers Field Day during prime time news. 5. MTV. MTV’s second initiative happened during its “ALIVE” morning show in June 2018, which hosted LWP’s grantee, Atayeb Al Rif, who explained the various activities undertaken in the Beqaa to promote water conservation.
LWP-Y3-Q3-REPORT 48 For detailed information related to all activities under the tasks of Result C, please refer to the table below.
LWP Y3-Q3-REPORT 49 RESULT C: TABLE OF ACTIVITIES AND DELIVERABLES
RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
Expected Completion Y4- Status of Next Steps or Deliv. Challenges Task & Activities Y3 5 Activity Mitigating Measures No. Q1 Q2 Q3 Q4
C.1. DEVELOP A PILOT SECTOR PARTNERSHIP TO IMPROVE WATER SUPPLY, WASTEWATER, OR IRRIGATION SERVICE DELIVERY 113 C.1.1-a Develop at least two service X One contract Working on securing a contracts with RWEs for already signed second contract for private sector support in with BWE. SLWE and expanding reducing NRW services under BWE contract. 114 C.1 NOT USED
115 C.1.1-b At least three contracts X On time. Overlap in Develop model developed for use by RWEs Sites identified municipality operated contracts for BWE and with private companies to for BWE, NLWE facilities. SLWE.. improve operations, deliver and SLWE, based Financial capacity of improved services, and manage on DGs input. RWE for O&M of the wastewater system BWE and SLWE WWTP/achieving official letter to cost recovery. pursue model Identifying potential contracts with financial subsidies for LWP received by O&M service end of Y3-Q3. contracts for main facilities. C.2. DEVELOP AT LEAST ONE PILOT PRIVATE SECTOR PARTNERSHIP TO LEVERAGE THE FUNDING OF INNOVATIVE WATER CONSERVATION TECHNOLOGIES. 116 C.2.1 Develop incentive-rebate Completed in Y2. ALI workshop held program and prize concept to with rock-cutting spur the transition of industries industrialists to entice to more efficient water uses them to transition to
LWP-Y3-Q3-REPORT 50 RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
Expected Completion Y4- Status of Next Steps or Deliv. Challenges Task & Activities Y3 5 Activity Mitigating Measures No. Q1 Q2 Q3 Q4 more efficient water uses. 100 C.2 Hold at least four meetings with X Completed in Y3- industry associations on water Q3. conservation issues. 108 Partnerships will be established X Water audits with industry associations to conducted for conduct water audits, co- stone-cutting sponsor workshops on water industry. Prize conservation technologies, and award ceremony award annual prizes to planned for Y3- industries that significantly Q4. reduce water use or pollution. 118 C.2.2-b Award at least 3 innovation X On-going. Three Complete Predictive grants to develop/promote grants awarded maintenance launch in more efficient water use. and projects Y3-Q4. being implemented (predictive maintenance, and NFT hydroponics).
C.3. DEVELOP AT LEAST ONE PILOT PRIVATE SECTOR PARTNERSHIP TO IMPROVE WATER USAGE AWARENESS 119 C.3.1 Identify at least three interested X Completed in Y3- Organize awareness sectors/industries to do Q2. sessions with different awareness partners for more efficient outreach.
LWP Y3-Q3-REPORT 51 RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
Expected Completion Y4- Status of Next Steps or Deliv. Challenges Task & Activities Y3 5 Activity Mitigating Measures No. Q1 Q2 Q3 Q4 120 C.3.2a Launch at least one pilot with X Completed in Y3- Implement awareness industry to improve water use Q3. campaigns among staff awareness among their members of members institutions committed to water stewardship. 121 C.3.2b Establish at least five programs X with industry and business associations, and media to improve water use among their members and by the general public
LWP-Y3-Q3-REPORT 52 SECTION III – MANAGEMENT, OPERATIONAL, AND CROSS- CUTTING ACCOMPLISHMENTS
LWP continues support and implementation of Y3 program activities. The following are management and operational highlights for Y3-Q3: Staffing and Recruiting: The number of existing staff are provided in the following table. Figure 2: Lebanon Water Project Staff
Month Long Term Staff Short Term Staff* April-18 39 2 May-18 38 2 June-18 39 2 * Includes support staff from the home office in support of LWP technical activities and operations
LWP HR Specialist resigned his position as of May 3, 2018. No replacement has been identified.
LWP hired a Junior Engineer to support the Water Resources Management Team during the implementation of the irrigation, wastewater, and water demand activities, and to assist both the infrastructure and institutional teams in support of their activities with the regional water establishments (RWEs). He joined the LWP team on June 4, 2018.
Short–Term Consultancies: Various short-term consultants have assisted LWP in Y3-Q3. Some assignments continued intermittently over the course of the third quarter of the project, both in the field and remotely. A Summary of Short-Term Technical Assistance (STTA) is provided in Annex E.
Compliance: LWP has customized and provided staff training on DAI’s Field Operations Manual (FOM). The policies and procedures detailed in the FOM are updated regularly and are focused on ensuring compliance with USAID rules and regulations and DAI standards. This quarter, DAI updated the FOM to reflect critical compliance updates in the procurement area. The significant changes include: • Spelling out requirements for FFATA executive compensation reporting. • Addition of a debarment disclosure requirement for purchase and release orders greater than $35,000. • Addition of a new work instruction describing price/cost analysis techniques. On April 11, 2018 LWP Senior Director of Operations and Finance, John Mcelwaine, and Deputy Chief of Party, Rana Maalouf, attended the Fraud Awareness Briefing (FAB) organized by the Office of the Inspector General (OIG/USAID) and held at USAID. Twenty one LWP staff participated from LWP conference room via phone. All LWP staff received a copy of the FAB handout via email. During the month of April, the mandatory annual Ethics and Anti-Harassment Training was provided to all 47 LWP staff in 3 different sessions on April 20, 26 & 27. LWP staff in this context includes expatriates, consultants and subcontractor staff located in the LWP Beirut office.
LWP Y3-Q3-REPORT 53 Section 7.11 AIDAR 752.204-71 PARTNER VETTING (FEB 2012) of the LWP Task Order requires vetting of subcontractors and key individuals before approval can be given by the Contracting Officer. As per Mission Order 15/02 shared by USAID Lebanon on November 17, 2017, vetting applicability is expanded to include, in addition to contracts/subcontracts, grants/subgrants, part time consultants, as well as participants of trainings lasting more than five consecutive workdays. LWP has been using the Partner Vetting System (PVS) Portal (https://ngoportal.usaid.gov/NGO) for the submission of vetting requests and related Partner Information Forms starting December 12, 2017. Six vetting requests were submitted during Y3-Q3. Procurement: During Quarter 3 of Year 3, LWP has processed multiple technical procurements totaling $6,128,743.30 in support of the LWP activities, in addition to a significant number of operational procurements in support of LWP operational activities. Among the technical procurement activities, LWP executed one construction subcontract for the upgrading of water and wastewater facilities in Jezzine Caza for the SLWE with a total value of $5,891,816.13, and two Task Orders under the IQC to Engineering Firms with a total value of $207,375.87. Financial Performance: LWP’s June 2018 invoice shows cumulative billings totaling $22,369,947.14, an average of approximately $677,877.18 per month. LWP anticipates this average to continue to increase as additional awards for activities are approved and executed
Financial Analysis from 04/01/2018 To 06/30/2018 Contract Ceiling $65,205,229 A B C D E F G Description Approved Current Current Actual Remaining Remaining Budget Obligation Expenditures Cumulative Obligation Budget Amount 04/1/2018 to Expenditures (C-E) Ceiling 06/30/2018 (B-E) Y3 Q3 CLIN001 $50,579,944 $41,105,712 $2,286,090.28 $17,018,386.51 $24,087,325.49 $33,561,557.49 Subtotal CLIN002 $9,004,818 $7,318,107 $487,431.74 $3,759,177.76 $3,558,929.24 $5,245,640.24 Subtotal
CLIN003 $5,620,467 $4,567,686 $245,001.58 $1,592,382.88 $2,975,303.12 $4,028,084.12 Subtotal
$65,205,229 $52,991,505 $3,018,523.60 $22,369,947.15 $30,621,557.85 $42,835,281.85 TOTAL
Legend Column A Contract CLINs. Column B Approved contact budget amounts by CLIN. Column C Current obligation as a percentage of total contract award amount by CLIN. Column D Current expenditures for Y3Q3 by CLIN.(Invoice #36 till Invoice#41) Column E Actual cumulative expenditures incurred and billed inception to date. (Invoice #41) Column F Remaining obligation, column C minus column E. Column G Remaining contract budget, column B minus column E.
LWP-Y3-Q3-REPORT 54
ANNEXES
LWP Y3-Q3-REPORT 55 ANNEX A – SUMMARY OF GRANTS
Below are the LWP grants active during Y3-Q3.
Grantee Organization Purpose of Grant Award Amount of Grant Current Grantee Main Date Disbursement to Achievements Date
Atayeb Al Rif (Rural To raise awareness about March 1, L.L.225,000,000 LL99,726,745.00 Awareness sessions Delights) water conservation and 2017 conducted. Grant ($150,000.00 @ Cooperative drinking quality among should be completed $1=LL1,500) in Y3-Q4. targeted communities (Beqaa and Northern Lebanon), including farmers, agro-food producers (as women cooperatives and MSMEs), households and schools, to promote water resources management and water use efficiency.
Safadi Foundation Through the SustAIN-Q April 3, L.L.224,454,274.50 LL210,595,803.56 Grant completed in (Sustainable Agricultural 2017 Y3-Q3. ($149,636.20 @ Network in Qbaiyat), the $1=LL1,500) Safadi Foundation will connect a hill-lake to farmlands in the Akkar area and create a water
LWP-Y3-Q3-REPORT 56 Grantee Organization Purpose of Grant Award Amount of Grant Current Grantee Main Date Disbursement to Achievements Date
governance committee to ensure that water is being used properly. Safadi also plans to train this committee on water governance and to raise awareness among farmers as to proper water use and conservation.
ALI In partnership with LWP, May 31, L.L.299,600,00.00 LL 33,500,000.00 Water audits of ALI through its WELI 2017 stone/marble cutting ($199,733.00 @ project, will be plants conducted. $1=LL1,500) Prize award planned encouraging the rock- for Y3-Q4. cutting industry of Lebanon to adopt water saving technologies and will award prizes to industrialists who make a difference.
LRC LRC will promote July 6, LL.217,882,500.00 LL 79,122,000.00 Project officially NLWE’s image through 2017 launched with NLWE ($145,255.00 @ awareness campaigns in and six municipalities $1=LL1,500) of Koura. Water the Koura Caza focusing festivals held in Y3- on the duties of consumers Q3. and citizens. Collaborating
LWP Y3-Q3-REPORT 57 Grantee Organization Purpose of Grant Award Amount of Grant Current Grantee Main Date Disbursement to Achievements Date
with municipalities, NLWE, and citizens, LRC intends to attain a “Village with Sustainable Access to Water”.
E2 E2 will develop a August 3, LL.261,216,000.00 LL 208,972,800.00 The grantee has predictive pump 2017 started operating the ($174,144.00 @ monitoring system capable predictive $1=LL1,500) maintenance pump. of assessing, predicting, and preempting the need for any maintenance, well before pump failure.
CCIAZ “Improving water August 24, LL.223,062,000.00 LL.52,500,000.00 Expert consultant of availability, quality and 2017 grantee completed its ($148,708.00 @ uses in agriculture and audit of dairy $1=LL1,500) industries and CCIAZ industry in the Beqaa” is has selected two plots CCIAZ’s project. CCIAZ for its pilot project. intends to assist farmers in the Beqaa with drip irrigation systems and monitoring equipment. It will also develop irrigation schedules, provide new irrigation technologies, and
LWP-Y3-Q3-REPORT 58 Grantee Organization Purpose of Grant Award Amount of Grant Current Grantee Main Date Disbursement to Achievements Date
install solar panels to reduce both water and energy consumption. Finally, CCIAZ will assist dairy producers in decreasing pollution and treating dairy waste.
World Vision The World Vision project October LL.150,000,000.00 LL.82,500,000.00 The grantee started is aimed at “Encouraging 30, 2017 working in the Beqaa ($100,000.00 @ Water Conservation and area and has held $1=LL1,500) round table Community Liaison discussions and is Through Awareness developing Raising in Beqaa”. educational material.
LWP Y3-Q3-REPORT 59 ANNEX B – SUMMARY OF TRAININGS
Below is a summary of all training delivered in Y3-Q3. Number of Training Title Training Date Purpose of Training Participants Female Male
NLWE ACWUA Water April 2018 5 10 15 NLWE staff attended this water certification-training program. This Operator Certification course helps employees acquire skills and enable utility wastewater Program: Waste Water treatment plant’s operators and senior technicians to perform more Treatment Plant Level 1 effectively and efficiently. The program was prepared using international standards and in compliance with ISO 174024. With this course, participants were introduced to best practices on how to operate and manage waste water treatment facilities applying improved and appropriate technical knowledge and skills and applying safety measures, and prepares utility operators and managers of wastewater treatment plants and networks to earn certification and operate more effectively, while protecting the environment and infrastructure investment. Training on Hand-Held May 2018 14 62 This training activity will improve billing and collection at SLWE. 82 staff Units (HHU)- NLWE of NLWE completed the training for NLWE. They included all NLWE’s bill collectors bill collectors, and some back office Finance staff.
WQAP for SLWE Lab June 2018 6 2 8 SLWE staff attended this technical training. SLWE management staff nominated laboratory staff from multiple locations under SLWE jurisdiction to attend at the Environmental Core Lab at AUB. During the
four days training, trainees learn about many aspects such as : Metal Analysis, Tagging Chemicals +MSDS+ Certificates + Inventories,
LWP-Y3-Q3-REPORT 60 Number of Training Title Training Date Purpose of Training Participants Female Male
Chemical Verification, Instrumentation, Maintenance,.. and Safety measures. Jezzine predictive June 2018 11 11 SLWE staff attended this newly applied computerized system, which Maintenance training might be considered as a pilot project. Jezzin pumps assessed and a new software installed to monitor pumps status and operating conditions.
LWP Y3-Q3-REPORT 61 ANNEX C – SUMMARY OF GENDER INTEGRATION ACTIVITIES
Below is a description of LWP gender integration and mainstreaming activities for Y3-Q3. Additional activities are planned for Y3 as LWP moves along with its activities.
Activity Name Activity Date Activity Description
Training activities including Y3-Q3 LWP delivered various training sessions addressing different topics women throughout this quarter. Sessions were attended by men and women and contributed to empowering women and enhancing gender equality through capacity building and knowledge sharing. For details on training sessions held, please refer to Annex C.
Appointment of Mia V as LWP’s April 2018 Mia V, a well-known radio talk show host and musician, has first water ambassador accepted to act as LWP’s Water Ambassador and was eager to conduct a water awareness campaign on her evening rush-hour show, Jammin’ with Mia, on Light FM, a popular radio station.
Installation of drip irrigation for April 2018 Under its Incentive Rebate Program for Farmers, and through its one woman farmer partner UNIFERT, LWP accepted the application to install drip irrigation equipment of one woman farmer. Installation of equipment started in Y3-Q3 and should be completed in Y3-Q4.
LWP-Y3-Q3-REPORT 62 ANNEX D – SUMMARY OF SHORT TERM TECHNICAL ASSISTANCE
Below is a summary of STTAs for Y3-Q3 of LWP.
Name Title Organization Purpose of Assignment STTA Duration From To Provide a one-day awareness session for the dairy industry to introduce ISO 14045 and 14046, and explain the concepts of environmental eco-efficiency and water footprint. Independent Provide the awareness session material presented (Power Point presentation Darine Hussein Consultant 04/13/2018 05/13/2018 Consultant and handouts), training evaluation sheets from the participants, attendance sheets, and pictures. Provide a training report reflecting trainer observations and recommendations of possible improvements in consequent sessions. Initiate the ERP audit, review 2017 financial closing and meet with the administrative team to follow-up on progress of business process Principal/Financial Allied Business Ahmad Al Azzam documentation with SLWE. 04/16/2018 04/27/2018 Specialist Advisors (ABA) Follow-up on ERP progress, review 2018 opening balance, and discuss and refine the initial risk register of Risk Management Plan with NLWE. Brief the Director General of BMLWE on importance and steps of Risk Management Plan. Review ERP progress, provide support for Finance Department, and hold Principal/Financial Ahmad Al Azzam ABA first Risk Management Plan workshop with BWE. 05/07/2018 05/016/2018 Specialist Follow-up on ERP audit and continue meetings to confirm business process documentation with SLWE. Assess ERP progress and provide support on financial issues with NLWE.
LWP Y3-Q3-REPORT 63 Name Title Organization Purpose of Assignment STTA Duration From To Provide a one-day awareness session for the wine industry to introduce ISO 14045 and 14046, and explain the concepts of environmental eco-efficiency and water footprint. Independent Provide the awareness session material presented (Power Point presentation Rima Manneh Consultant 05/21/2018 06/21/2018 Consultant and handouts), training evaluation sheets from the participants, attendance sheets, and pictures. Provide a training report reflecting trainer observations and recommendations of possible improvements in consequent sessions. Review and validate with NLWE, SLWE and BWE, the elements of the Mathys Water Alain Mathys Consultant business models proposed in the appraisal reports that were completed 06/04/2018 06/22/2018 Management during Mr. Mathys’ previous assignment. Provide a one-day awareness session for the cosmetics industry and a one- day awareness session for the rock cutting industry, to introduce ISO 14045 and 14046, and explain the concepts of environmental eco-efficiency and water footprint. Independent Darine Hussein Consultant Provide the awareness sessions material presented (Power Point presentation 06/18/2018 08/14/2018 Consultant and handouts), trainings evaluation sheets from the participants, attendance sheets, and pictures. Provide a training report for each session reflecting trainer observations and recommendations of possible improvements in consequent sessions.
LWP-Y3-Q3-REPORT 64 ANNEX E – ENVIRONMENTAL COMPLIANCE REPORTING
Below are all environmental compliance activities that took place in Y3-Q3.
LWP Environmental Mitigation & Monitoring Actions
Activity # Activity Description Environmental Mitigation and Monitoring Update RESULT A: IMPROVE SERVICE DELIVERY AND RESOURCE MANAGEMENT CAPACITY
TASK A.6 NLWE - PODAs The Environmental Review Officer (ERO) visited the sites and drafted the ERAC along with the Environmental Mitigation and Monitoring Plan (EMMP). LWP technical team is currently reviewing the report. TASK A.6 BWE - PODAs Baaloul infrastructure works are finished. The environmental and health and safety plans were fully implemented. The ERO visited the site several times and based on the ERO’s recommendations, the site was cleaned and oil spills were removed. Ghazzeh infrastructure works are ongoing. The environmental and health and safety plans are fully implanted. The ERO visited the site several times and gave his recommendations. The sitewas cleaned, oil spills were removed, and cement haulers are no longer cleaning their trucks onsite. Barr Elias works are on-hold. TASK A.7 Construction of water meters and This activity has finished. chlorinators - BWE TASK A.7 SLWE demonstration area The ERAC was approved by USAID, without the part related to the rehabilitation of the three project wastewater treatment plants (Sanaya, Haitoura and Bteddine el Loqch). The subcontractor will start implementing infrastructure work in Y3-Q4. TASK A.7 NLWE demonstration area The ERAC was approved by USAID. project TASK A.7 BMLWE demonstration area The ERAC was approved by USAID. project
LWP Y3-Q3-REPORT 65 LWP Environmental Mitigation & Monitoring Actions
Activity # Activity Description Environmental Mitigation and Monitoring Update TASK A.9. Support the development of Ayoun El Ghezlan and Roum Constructed Wetlands: LWP’s subcontractor sent the screenings context appropriate models for of both projects to the Ministry of Environment who informed the subcontractor of the sanitation service and sewage necessity of an EIA. The subcontractor completed the scoping of the EIA in Y3-Q3 and will management submit it in Y3-Q4. Joub Jannine and Kherbet Qanafar (rehabilitation and extension of WW networks): The ERO has visited the site and drafted the ERAC for both sites and submitted it to LWP’s technical team for review. RESULT B: IMPROVE CIVIC ENGAGEMENT IN WATER MANAGEMENT
TASK B.3 Sustainable agriculture irrigation The infrastructure works are finished. The environmental and health and safety plan were fully network - Safadi Foundation implemented. The ERO visited the site several times and gave his recommendation. The site was cleaned and excavated materials were removed and dumped in the designated dump site. On June 13, 2018, the final field visit was done, and the site was cleaned one last time. TASK B.3 Improving water availability, The ERO has visited the plots in Deir el Ahmar for the installation of drip irrigation and gave his quality, and uses in agriculture recommendation. The ERO’s second visit took place during the installation process in Y3-Q3, and and industry in the Beqaa - gave his recommendation to keep the site clean at all times. A third visit will take place in Y3-Q4 CCIAZ after installation works are completed. The ERO has visited the two plots in Beqaa for the irrigation management demonstration project and gave his recommendations based on the already approved ERAC. Installation works have not started yet. RESULT C: IMPROVE PRIVATE SECTOR INVOLVEMENT IN WATER MANAGEMENT
LWP-Y3-Q3-REPORT 66 ANNEX F –SUMMARY OF CONSTRUCTION WORKS STATUS
The intent of this table is to identify construction projects and major ongoing activities while addressing construction challenges and mitigation measures/resolutions. All LWP construction projects have full time construction quality control (CQC) provided by the design engineering firm. LWP as the implementer and Social Impact as the USAID construction quality assurance firm provide additional oversight.
Project Title/Status Challenges Resolution/Update Site Visits (Dates) LWP SI Bekaa Water Establishment - Projects Outside of Demonstration Areas Baaloul Works Construction works were completed in Apr 5, 2018 Apr 11, 2018 compliance with technical specifications. Started on February 21, 2018 Apr 13, 2018 Apr 17, 2018 Completed on June 12, 2018 As-built drawings yet to be submitted to proceed with handing over to BWE. Apr 18, 2018 Apr 19, 2018 Apr 25, 2018 Apr 24, 2018 May 11, 2018 Apr 27, 2018 May 16, 2018 May 10, 2018 May 17, 2018 May 15, 2018 May 24, 2018 May 17, 2018 May 25, 2018 May 24, 2018 Jun 1, 2018 May 29, 2018 Jun 5, 2018 Jun 1, 2018
LWP Y3-Q3-REPORT 67 Project Title/Status Challenges Resolution/Update Site Visits (Dates) LWP SI Jun 6, 2018 Jun 5, 2018 Jun 19, 2018 Jun 12, 2018 Jun 27, 2018 Jun 19, 2018 Jun 28, 2018 Jun 21, 2018 Jun 26, 2018 Jun 28, 2018 Ghazzeh Works Work is progressing according to schedule and Apr 5, 2018 Apr 11, 2018 in compliance with technical specifications. Started on February 21, 2018 Apr 13, 2018 Apr 17, 2018 In progress Apr 18, 2018 Apr 19, 2018 Apr 25, 2018 Apr 24, 2018 May 11, 2018 Apr 27, 2018 May 16, 2018 May 10, 2018 May 17, 2018 May 15, 2018 May 24, 2018 May 17, 2018 May 25, 2018 May 24, 2018 Jun 1, 2018 May 29, 2018 Jun 5, 2018 Jun 1, 2018 Jun 6, 2018 Jun 5, 2018 Jun 19, 2018 Jun 12, 2018
LWP-Y3-Q3-REPORT 68 Project Title/Status Challenges Resolution/Update Site Visits (Dates) LWP SI Jun 27, 2018 Jun 19, 2018 Jun 28, 2018 Jun 21, 2018 Jun 26, 2018 Jun 28, 2018
Barr Elias Works Checking the well discharge capacity USAID approved construction of the new well Apr 18, 2018 and drawdown during dry season. on April 3, 2018 and work started on April 16, Started on February 21, 2018 2018. A pumping test was performed during May 11, 2018 Work stopped on February 27, the period extending from May 17 till May 22, May 17, 2018 2018 2018. A meeting was held on May 30, 2018 Work resumed on April 16, where report results were discussed and 2018 decision was taken to monitor the static water Work stopped May 30, 2018 level during summer and perform a new pumping test in September.
LWP’s QCM dates of static water level readings: May 17, 2018 May 19, 2018 May 25, 2018 Jun 1, 2018 Jun 8, 2018
LWP Y3-Q3-REPORT 69 Project Title/Status Challenges Resolution/Update Site Visits (Dates) LWP SI Jun 13, 2018 Jun 20, 2018
Bekaa Water Establishment (Zahleh Branch) – Source Meters & Chlorinators 1. Ali el Nahri No separate access to chlorinator room LWP to meet with Subcontractor and BWE Apr 18, 2018 Apr 18, 2018 representatives to discuss design changes of the chlorinating room to satisfy health and safety regulations 2. Haouch el Oumara Chlorinator room and cylinders room LWP to meet with Subcontractor and BWE Apr 5, 2018 Apr 5, 2018 not separated representatives to discuss design changes of the chlorinating room to satisfy health and safety regulations 3. Rayak Chlorinator and control room access LWP to meet with Subcontractor and BWE Apr 18, 2018 Apr 18, 2018 not safe representatives to discuss design changes of the chlorinating room entrance to satisfy health and safety regulations
Notes The “Source Meters and Chlorinators” project started on August 1, 2017 and all civil works were completed on schedule by November 30, 2017 as per contract. Delay of two months in delivering the Source Meters was encountered. This delay was caused by the French Manufacturer and delayed the overall project duration by 1 month.
LWP-Y3-Q3-REPORT 70 Five (5) out of the 43 meters delivered were not in compliance with specifications: they had a nominal pressure of 16 bars (PN 16) instead of the required 25 bars (PN 25). The Contractor was instructed to replace the defective meters. The order has been placed by Contractor and installation of meters is to take place upon the delivery of meters. This discrepancy in the required material induced a delay in the handing over process.
LWP Y3-Q3-REPORT 71 ANNEX G – SUMMARY OF COMMUNICATION AND MEDIA
Please refer to the excel spreadsheet attached as Annex G.
LWP-Y3-Q3-REPORT 72