Katoa Lake Rotorua Kawarau Jet Rotorua SAFE OPERATION PLAN 2019
SOP Created: June 2019 1 Contents 1: Company Policy Statement ...... 4 2: Commercial Jet Boat Operator Details ...... 5 3: Commercial Jet Boat Operation Details ...... 6 3:1 Commercial Jet Boat Details ...... 6 4: Driver Details ...... 7 4.1: Driver Training ...... 7 5: Operating Details ...... 8 5.1: Trips...... 9 30min Speed & Spins: ...... 9 Mokoia Island 1 Hour/1.5 Hour: ...... 11 Manupirua Hot Springs 2.5 Hour: ...... 11 Hamurana Springs ...... 14 Lake Tarawera ...... 15 Airport transfer ...... 15 Offloading from Jet Boat to Parasailing Boat ...... 16 Offloading From Jet Boat to Jet Boat ...... 16 6: Operation of Commercial Jet Boat ...... 17 7: Pre Operational Checks ...... 17 Workshop Check Sheet ...... 18 Workshop Check List ...... 19 Jetty Check Sheet ...... 20 8: Passenger Screening & Safety Information ...... 21 9: Communications ...... 23 10: Personal Flotation Devices ...... 23 11: Free Board Line ...... 23 12: Off Lake Operations ...... 24 Workshop to Jetty and Return ...... 24 Workshop ...... 24 Fuel Station ...... 25 Towing ...... 25 Launching Boat off Trailer ...... 26 Launching in Rough Weather ...... 26 Idling over to Jetty ...... 26 Returning to Workshop ...... 27
SOP Created: June 2019 2 13: Hours of Operation ...... 29 Dusk/Night Driving ...... 29 14: Lake & Weather Conditions ...... 29 Operational Limitations ...... 29 15: Carriage of Cargo ...... 29 16: Hazard Management ...... 30 16.1 Low Sun Level winter months ...... 31 16.2. Cold Temperatures during Winter Months ...... 31 16.3 Disabled Passengers ...... 31 16.4 Passenger Comfort and Welfare ...... 31 16.5 Pregnant Passengers ...... 32 16.6 Jet Base (Lakefront)...... 32 16.7 Lakefront – Other Operators and Private Craft ...... 32 16.8. Big Waves, High Winds ...... 32 16.9. Drugs & Alcohol ...... 33 17: Maintenance ...... 34 50-HOUR SPANNER CHECK ...... 34 100-HOUR SPANNER CHECK ...... 35 1000-HOUR SPANNER CHECK ...... 36 18: Drug & Alcohol Policy ...... 37 Drug and Alcohol Control and Testing ...... 37 19: Health and Safety ...... 37 20: Emergency Procedures...... 38 CODE 1 & 2 Emergency Procedures ...... 38 Drivers Responsibilities ...... 38 CODE 3 Emergency Procedures ...... 39 20.1: Man Overboard Procedure ...... 39 20:2: First Aid and CPR Procedures ...... 40 20.3: Fire On-board Boat Procedure ...... 40 20.3: Notification of Emergency Services ...... 41 21: Incident Reporting ...... 42 21.1: Classification, Recording and Reporting of Incidents - Flowchart ...... 43 21.2: Incident form ...... 44 22: Additional Equipment & Spare Parts List ...... 45 Spare Parts List ...... 45 23: Review & Amendments ...... 46
SOP Created: June 2019 3 Staff SOP Refresher ...... 46 23.1: SOP Acknowledgment & Sign Off ...... 47 SOP - ACKNOWLEDGEMENT READ AND UNDERSTOOD ...... 47 23.2 SOP - RECORD OF CHANGES AND AMENDMENTS ...... 48 23.3 SOP - CHANGES AND AMENDMENTS STAFF ACKNOWLEDGEMENT ...... 49
1: Company Policy Statement
Kawarau Jet Policy Statement
The team of Kawarau Jet are dedicated to entertaining and safely guiding our customers through the jet boating products that we offer. The company prides itself on the level of personal service delivered and the high standard of plant that we operate
The same safety, teamwork, and consciousness shall also be applied regardless of the nature of the jet boat excursion or people on board.
The facilities and equipment shall be maintained to the highest standards to protect all staff and members of the public.
Our staff are committed to carrying out the methods and achieving the standards detailed in our Operating Manuals. The company also undertakes to comply with any specific requirements of the Maritime New Zealand, Transport Act and local council by-laws.
Signed: ______Date: ______Will Scadden – Operations Manager
SOP Created: June 2019 4 2: Commercial Jet Boat Operator Details
Company Profile
Company Name: Katoa Lake Rotorua
Trading As: Kawarau Jet Rotorua Ltd
Activity of Operation: Commercial Jet Boating
Directors: Ross Kelly & Fiona Kelly
General Manager: Fiona Kelly
Operations Manager: Will Scadden
Maintenance Manager: Ross Kelly
Address: P.O. Box 1193
Rotorua
New Zealand
Website: www.katoalakerotorua.co.nz
Telephone: 07 3437600 08005387746
Facsimile: 07 3437900
SOP Created: June 2019 5 3: Commercial Jet Boat Operation Details Kawarau Jet Rotorua (the licensee) holds the licence from Rotorua District Council (the council) to operate Jet boats from the Lakefront in Rotorua since July 8th 2004.
File ref 50-05087
Jetty consent number 65661 is held with the Environment Bay of Plenty
Kawarau Jet Rotorua operates on Lake Rotorua, Lake Rotoiti and Lake Tarawera. The purpose of the operation is to take passengers on the lakes for commercial trips. They get to experience the adventure that jet boating offers while taking in a commentary on the way. This operation is open for 364 days of the year. 3:1 Commercial Jet Boat Details Kjet 3: MNZ 125547
Length: 6.10
Engine: 350 Chev
Hamilton Jet Unit 212
Seating capacity 11 pax Kjet 4: MNZ 132904
Length: 6.70
Engine: XR6 Turbo
Hamilton jet unit 212
Seating capacity 18 pax Kjet 5: MNZ 125549
Length: 7.5
Engine: Twin 350 chev
Hamilton Jet Unit 212 x2
Seating capacity 28 pax
Records and reports for all boat inspections conducted by the authorised person in accordance with Maritime Rule 82 are kept at the Operations Base at the Lakefront.
SOP Created: June 2019 6 4: Driver Details All Drivers are trained by the Operations Manager. All the relevant paperwork is kept in the Maritime books held in the office.
Driver Licence (copies)
First Aid Certificates (copies)
4.1: Driver Training
All drivers are trained in accordance with the Driver Training Manual and their progress is recorded on the Driver Training Checklist. The forms used for training are listed below:
Driver Training Checklist
Driver Training Manual
Driver Peer Review form
SOP Created: June 2019 7 5: Operating Details
The Log book which is kept in the office is to be filled out on each trip.
It describes which trip, hours, fuel, oil, pax numbers, driver and when they return from the trip.
BOAT NO. Engine Time Date Fuel Oil hours Time Pax Trip Driver back Weather
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
3, 4, 5
SOP Created: June 2019 8 5.1: Trips
This section deals with operating procedures and passenger’s safety from departure to returning to the 200-metre mark.
- Please use pads if needed to secure passengers comfort. - Translation sheets are available for Tour Groups - Any re-fueling of boats is to be done with no passengers on board. - Any faults with boats are to be recorded and reported to office. - In between trips it is good practise to lift the engine hatch to check for water and vent engine bay.
30min Speed & Spins:
Safety Briefing and radio check to be done. Engine hours and pax numbers are to be radioed to base.
As previously stated a final check is made for floatplanes and watercraft once outside the 200-metre mark, also visually check your passenger’s are prepared for full throttle.
It is up to the driver to reassure everybody how safe and exhilarating the trip will be and be able to detect anybody who is not at ease, so pay him or her extra attention once full throttle is applied and the boat is planning.
The driver should have predetermined what degree of driving they should be doing i.e. young family, older or fragile people equals a non-aggressive settling in period. It is also prudent to prolong aggressive driving as long as possible because by the end of your trip your people will be less excited. As they have been exposed to that type of driving for a longer period of time, this is more relevant on calm water.
When you are in the area of your first spin the driver should turn and view their passenger’s while preforming the spin signal, to make sure everyone is prepared and then to position the boat as soon as possible to deliver a smooth non-aggressive jet spin.
At this point the driver has determined the stronger side of people in the boat i.e. male adults are more hardy people, if they are on the starboard side the spin should be on the port and vice-versa, as the impact will be greater towards them this also makes people aware of the forces to expect on the next spin.
Once the boat has come to a halt the driver is to be very aware of how everyone handled the spin forces. This may require the driver to re-arrange the position of individuals for safety reasons or a person is not coping well with spray water from the sides.
If any of your passenger’s are in a heightened state of anxiety and cannot be pacified by the driver or passenger’s you must return to base as quickly as possible to exit that person. The driver must RT base to let them know as soon as possible so as not to interrupt another trip and also to fill that seat.
SOP Created: June 2019 9 Assuming all was well with the first spin and your passenger’s had no problems the driver is to wait until everyone has settled down before engaging in commentary as the experience of the spin can generate lots of talk and laughter and should not interrupted by the driver. The euphoria will subside with each subsequent jet spin.
The commentary when verbally given will be in another section under commentary. When the commentary is finished and the boat is about to throttle up make sure your passenger’s are informed and ready for the power.
The driver must check that if cameras have been used while been stationary they are put away. DO NOT let cameras be hung around the neck for obvious reasons and check children are still in safe positions ready for full throttle.
When approaching the Island do not attempt spin if the wind is blowing making the waves over 1/2 metre around the rock area (termed the second spin area) when this spin is implemented the boat should be no closer than 30 metres to the 2 main rock areas during and after the spin is completed and the boat is stationary.
If conditions dictate that you have to spin a certain way and that way happens to be the side of the more fragile people, the driver is to take all care needed to safely perform the spin. PLEASE NOTE: that of the 7-8 spins in a trip you should only do a maximum of 3 on the side of the more fragile people.
After the second spin is complete the driver is to idle only through the gap between the rock and the Island while giving commentary. Being aware of a mostly submerged rock close to the track taken. Please refer to the diagram for positions of rocks.
REMEMBER: If the conditions are too rough don’t go through the rock or into Hinemoa’s pool just carry on around to the inlet.
Always enter the rock area from the East side and exit on the west side turning directly south when through rock area as other rocks are not obvious but can be hit by hull at lower water level.
When performing the 3rd spin be aware of boats docked at island so always spin well out as certain parties can make complaints so it is better to avoid conflict. At this point position boat for the best view of island.
When departing island always power at right angle from island not parallel keep a good eye out for fishing and pleasure boats around island and always give a wide berth so as not to upset them.
You may have to reroute your trip if boats are around island and your normal track is too close to them. It is the responsibility of the driver to always be on the lookout for other boats and to assume they don’t know the give way rules etc…
At the 4th spin mark the driver will be at least 400 meters under normal conditions from Hinemoa’s point and slightly south.
SOP Created: June 2019 10 After commentary proceed to Sulphur Bay but must not go past triangles on east shoreline when they are in line with each other.
It is best to do 5th spin in a good position to see sulphur. After commentary drive outside of marker buoys at sulphur point be aware of seagulls feeding in this area which can hit the boat or leave deposits on your passengers also take care when driving through swans etc. As they can move erratically and can be hit by boat.
Your 6th spin should be positioned for maximum exposure to the Lake Front. This spin will involve no commentary so if oil pressure is ok hit full throttle and power around for final spin at red pole at the end of channel.
Once spin is finished quickly power back into jetty at max 5-knot speed, thanking the customers and promoting photo sales.
Mokoia Island 1 Hour/1.5 Hour:
- Health & Safety manual must be signed in office before departing. - Tour Guide Must be informed. - Bio-Security must be completed.
The same system applies as in the 30min Speed & Spins trip up to the 3rd spin mark.
When approaching the jetty drop back to the 5 knot rule. When coming into the jetty take care in docking and secure boat before offloading passengers. If you are guiding remove keys from the boat and if customers are taking off lifejackets make sure they are secured in a place that is not visible.
Radio contact is to be made with the base at the arrival and departure of the Island.
When departing make sure lifejackets are placed back on customers and then assist with loading. When leaving note the 5 knot rule applies.
The same system applies as 2nd half of the 30min Speed & Spins Trip.
Manupirua Hot Springs 2.5 Hour:
The same system applies as in the 30min Speed & Spins trip up to the 200-metre mark.
The course you will take will be dictated by the prevailing wind so your first jet spin will be either at Kawaha Point or Mokoia Island.
This stop is only required if you have more fragile people. If your group are hardier it is better to get straight over to the Ohau Channel for your first spin, as your goal is to get to the pools ASAP.
SOP Created: June 2019 11 When approaching the channel entrance you must be in full control of the boat as the boat can take off in any direction while going through the gates.
Radio contact is to be made with base when entering and exiting the channel.
You may need to power up to correct the direction of the boat and stay west side of the channel.
When nearing the first bend be vigilant for boats coming upstream and not giving way. NOTE: Upstream gives way to downstream.
In low water levels be aware if boat is touching the bottom so as to avoid on upstream trip. REMEMBER: to go to Starboard side when approaching boats and canoe’s etc. Be aware they may not, so always be cautious approaching other watercraft.
With canoe’s approaching you are to drop to a slow speed so as to minimise your wake so as not to put them under any stress, it applies with any people in the water fishing or swimming. In all cases be as cautious as possible to avoid conflict and be aware around houses that you are not exceeding 5 knots. It is advisable to take the GPS so you can identify your speed through the channels your rev counter changes with each boat and number of passengers.
When approaching the outlet be aware of where the current is flowing as this area is very shallow, but usually the main flow is hard portside.
Once you are at the 200-metre mark proceed down the middle of the lake towards the hot pools, then preform you spin at the 200-metre mark in front of the hot pools.
Procedures for the Hot Pools are covered in another section.
When leaving the 200-metre mark again be aware of other watercraft
Your first jet spin is at the start of the channel.
REMEMBER: Your wake is far greater upstream then downstream.
Always go through the centre collum of the overhead bridge this may require you to wait for boats at this point.
If going upstream and you pick up in the jet unit, shut off motor quickly wait about 5 seconds then restart, this time, altering your direction so as to not pick up again in this case of the unit picking up in the same area shut motor off quickly, wait 5 seconds again then you must use full throttle with trim down until well past that area then return to 5 knots.
SOP Created: June 2019 12 If the unit is not clearing you must dock at the nearest jetty or any area that you can tie the boat rope from the driver’s seat. Do not leave the boat to tie in a strong current area.
If a passenger is capable of tying up your bow rope and there are no jetty’s close by and you have positioned the boat as not to high side or get dragged into trees, you are to steady the boat while your passenger is able to secure rope the gradually come back to idle.
Once at idle you will know if it is safe to shut the motor off to clear the grill.
REMEMBER: The longer it takes to tie the boat up the hotter the engine will get as the water flow will probably be blocked also and you will have limited power because of the blockage.
In the case of not being able to tie up, your only main concern is drifting into a corner with branches protruding out. If the boat does not have the power to turn you must prepare your passengers to duck down as much as possible and have their back facing the collision point.
Usually the boat is relatively safe drifting as the driver clears the grill. This should be done quickly after the boat is positioned to drift before contact with banks etc.
Be aware that your trim plate may also drag if it is down too far, but you should have some tilt as it helps flatten the boat giving less resistance upstream and helps lower wakes.
The most common area to pick up is to the East straight and South straight of Ramada Resort jetty.
This area is usually weed free so a pickup will be mainly stones and only at low water level.
The driver must be sure that he has full power before entering the gate to Lake Rotorua, so it must not be attempted with even a slightly blocked grill as this area is the most dangerous part of the channel.
Once past the 200-metre mark and wave conditions permit head directly to Mokoia Island after radio contact is made with the base.
It is at the driver’s discretion if they proceed to Hinemoa’s point and Sulphur Point or to proceed straight back to the Lakefront for a final two spins.
SOP Created: June 2019 13 Hamurana Springs
The same system applies as in the 30min Speed & Spins trip to the point of the first spin at Kawaha point.
From there on you are dictated by the wind conditions as to the best course to take.
REMEMBER: The southerly based wind of over 15 knots will create larger waves from about parallel to mokoia Island to Hamurana Jetty, so you may be better off to straddle closer to the 200-metre line of Ngongotaha, when waves become large enough to break over the bow.
When approaching the 200-metre mark at Hamurana do not attempt a jet spin if the wave conditions make it unsafe.
When docking in a southerly wind the driver should ground the bow between jetty and flax bush, as it is shallower around jetty.
Shut off motor quickly and if practical have a passenger ready to pass the rear rope for tying.
If it is too high for people to exit onto jetty you will have to unload over the bow but take extreme care with people, as this can be somewhat dangerous.
Once everyone is off the jetty make sure the boat is well secured.
Remove all life jackets but inform them they can leave their spray jackets on if they wish.
You must then lead them over the road safely as traffic from the East can come upon you quickly, please take all the care with children and the elderly at this point.
Once across the road take your people over to the walk bridge, you are then to explain the walk, this is covered in the section under Hamurana Springs Commentary.
Once they have departed you must return to the boat for safety and security reasons.
When your people are returning you must keep them on the North side of the road until they are grouped then safely cross the road then over to the boat.
When ready for departure be aware that your jet unit may pick up weed when reversing.
When you are returning to the Lakefront and if weather and time restraints are OK you may boat over to Mokoia Island and also Sulphur Point if you feel it is justified. Regardless of this issue you are still to perform the final 2 spins before entering our channel.
SOP Created: June 2019 14 Lake Tarawera
When entering Lake Tarawera drivers are to adopt the same systems as if they are operating on other lakes.
Towing of the boats to the Lake Tarawera jetty is to be exactly the same as towing to Lake Rotorua. All care must be taken to both other vehicles on the road and towing the trailer.
When the boats is in the water you are to comply with the bylaws applicable to this Lake.
When doing your trip to Hot Water beach and back the same system applies as the 30 minute jet boat trip on Lake Rotorua as to how the trip should be driven.
The purpose of entering the lake is for taking passengers from the Landing at the beginning of Lake Tarawera to Hot water beach. A return trip is equivalent to our normal 30 minute trip.
Drivers are to observe and report any hazards that may differentiate to normal operating conditions on Lake Rotorua.
These may include:
Lake conditions e.g. waves & wind Weather conditions (current forecasted) Sun Strike Other lake users Wake and wash of other vessel (commercial or private) Navigation Lanes, Buoys and markers. Other operators & Private Craft Airport transfer
As previously stated a final check is made for floatplanes and watercraft once outside the 200-metre mark.
The driver is to proceed to the jetty at Hannah’s Bay at lower RPM to conserve fuel (if there are no other passengers on board).
Greet customers. Jacket and load passengers. Idle out to 200m mark at 5 knots.
The same system applies as the 30min Speed & Spins Trip.
SOP Created: June 2019 15 Offloading from Jet Boat to Parasailing Boat
Occasionally people are stretched for time so we will collect people or drop people from the jet boat to the Parasailing boat or Vis versa.
Wait for radio call from P/S skipper. Once given the all clear, slowly pull alongside parasailing boat and get level with the stern of the boat. By now the deck-hand on the parasail boat will have put the customers handle in and attached a fender to the stern of the parasailing boat.
Once steady and both boats are travelling in unison, then the customers will either hop on or off the jet boat. Once secured and seated jet boat can return to base.
Offloading From Jet Boat to Jet Boat
If there are any issues and you need to offload from one boat to another then slowly pull up alongside port to port to the boat you want to off load from. Use your buoy fender if deemed necessary to protect the boats. Once secure then offload the customers. Once secured and seated then the boat can carry on.
If you are removing passengers from over the bow then make sure boat is in a secure position before allowing customer on the bow. Ensure that the bow is not wet, so customer won’t slip. The driver will already be on the bow and assist customers to climb over the front and onto the shore. Do the same when customer is returning.
SOP Created: June 2019 16 6: Operation of Commercial Jet Boat The purpose of the jet boat is for carrying passengers for a thrill ride and also sightseeing of surrounding areas that is only accessible by boat. They will also learn some interesting history facts on the way.
7: Pre Operational Checks These checks below are done before the boat is used for commercial use.
7.1: Workshop Check Sheet
7.2: Workshop Check List
7.3: Jetty Check Sheet
SOP Created: June 2019 17 Workshop Check Sheet
Trailer Check Regards tyres – check to see if they are properly inflated 40psi, wheel nuts are tight, hubs are greased and attachment points are sound.
Unit Check Regards grill is clear of weed and stones etc, all bolts are tight and trim system is sound.
Boat Check Any new scratches, dents, loose fittings, leaking, hull damage to planning straights and hull. Oil level checked prior to towing.
Truck Check Regards tyres 40psi, attachment points.
Any issues from this check sheet must be written in comments and if they cannot be rectified by check person Op’s Manager must be informed.
SOP Created: June 2019 18 Workshop Check List
SOP Created: June 2019 19 Jetty Check Sheet
SOP Created: June 2019 20 8: Passenger Screening & Safety Information The safety of all passengers while travelling with KJet is of the utmost importance to all staff members.
It is important to check the welfare of all passengers during various stages of the trip. Additional attention must be paid to infants, children, the elderly, disabled passengers and pregnant women. At all times the driver must use their discretion whilst allowing passengers to ride.
Non English Speaking Passengers
Safety cards are in all boats and are located on the back of seats and the driver has a copy. These must be shown prior to every trip. Safety cards are in a pictorial format to eliminate the language barrier. Guides are also on hand to act as interpreters.
Children and Infants
Infants (age 1-4 years)
Infants are only permitted to travel on the boats when a caregiver is able to secure them. Wind chill/weather conditions are a factor. The caregiver must be advised of these requirements before departure. Infants are not to be seated in the front row or on the outside seat of the boat.
Should an Infant fall asleep during the trip, Special attention must be paid to the Parent or caregiver to ensure the Infant remains secure, e.g. held away from the hand rail etc.
Children (aged 5-15 years)
Whenever possible, children shall not be seated in the front seats of the boat.
Whenever possible, no children shall be seated on the outside seats of the boat. Ensure the correct size lifejacket is properly fitted to both Children & Infants
Elderly Passengers
Ensure all persons are made aware of the potential roughness of trip.
Advise passengers that the rear seats can give a smoother ride in rough water.
Assist passengers when getting in and out of the boat.
Disabled Passengers
Ensure all disabled persons are made aware of the potential roughness of trip.
Advise passengers that the rear seats can give a smoother ride in rough water.
Assist disabled passengers when getting in and out of the boat.
Discuss trip with caregivers.
SOP Created: June 2019 21 When carrying large numbers, at least one caregiver must travel per boat.
Pregnant Passengers
Passengers that are less than six (6) months pregnant can travel on KJet.
Ensure they are made aware of the risks involved and the potential roughness of trip.
Advise that the rear seats can give a smoother ride in rough water.
Any passenger more the six (6) months pregnant will not be carried.
Alcohol and Recreational Drugs
Any passenger that appears to be knowingly under the influence of alcohol or recreational drugs will not be carried.
Staff can screen clients suspected to be under the influence before departure.
Prescription Drugs
Passengers taking prescription medication can be screened by KJet staff before departure. If the medication appears to be affecting the client, physically or mentally, they will not be allowed on the boat.
Boat Loading/Unloading, Weight Distribution and Freeboard
Passengers must be loaded onto the boat from a suitable safe loading area. Drivers are to load the boat as they have been trained.
This includes:
Assessing the size of passengers. Identifying groups an allocating rows and seats accordingly Free board line must not exceed duck board line
The boat must be evenly balanced side to side and the driver is to insure the boat’s freeboard load line is not exceeded at any time.
Trip Safety Briefing
All crew and passengers are to wear a lifejacket at all times when on board a vessel. Lifejackets are to be the correct size and properly fitted with zips fastened and buckles clipped and tight. Lifejackets are to be inspected by a member of staff prior to boarding the boat. Clearly communicate with all passengers that their lifejacket has been inspected and is fitted correctly.
A verbal pre-trip safety briefing is to be given on every trip.
The briefing must include the following information:
Re-confirmation of correct lifejacket fitting and advice if required. Display the safety-briefing card. Advice passengers to remain seated at all times. Advise passengers to keep body inside the boat at all times. Advise passengers to place feet on footrests. Advise passengers to hold onto handrails.
SOP Created: June 2019 22 Demonstrate Jet boat spin signal, and advise passengers to hold on tightly.
N.B. If carrying children pay special attention that both the children and their caregiver are aware of the importance of holding on tightly during a spin.
Advise passengers on the location and operation of all safety equipment should the driver become incapacitated, including fire extinguisher system, first aid kit and radio telephone (RT) operation.
9: Communications
All jet boats are fitted with radios that are able to radio back to base at the Lakefront. This is a private channel. The drivers perform a radio check going out the channel on each trip. On a Manupirua Hot pools trip the driver will radio the base when arriving and leaving the Hot pools. The drivers carry cell phones with them on each trip. The boat is equipped with hand held flares and smoke flares.
10: Personal Flotation Devices
All passengers wear either a Hutch wilco 402 in-shore waters personal flotation device or, RFD Mistral 402 in-shore waters sports personal floatation device.
The drivers wear a Hutch wilco 150N inflatable lifejacket manual.
11: Free Board Line
The boat must not exceed the free board load line. If it does then the boat cannot operate. Free board line is dictated by duck board of Jet Boats.
SOP Created: June 2019 23 12: Off Lake Operations
Workshop to Jetty and Return
Workshop
Unlock shed, turn off alarm and slide door all the way back to remove boat.
Drive tow vehicle out at least 7 meters from shed to give adequate alignment with the centre of the boat (alignment should be made at least 2 metres from the boat) Contact should be made by rear vision mirror or tow bar camera. Not side mirrors or leaning out of vehicle. When contact is close, slow to a “creep speed” to avoid damage to hitch or back of vehicle. (There should be no distractions both audibly or visually as you are listening for contact with trailer)
Upon contact stop vehicle and inspect position of contact, you may be able to physically manoeuvre trailer to hitch or re align tow vehicle (this procedure will be perfected in time)
Once aligned lower jockey wheel while checking that the hitch is lowering over ball, if it is not you need to physically move the trailer until it drops over the ball. Lock down hitch, connect trailers electric cable and secure safety chain.
Before pulling the boat out of the shed you must walk around and make sure there are no obstructions stopping boat from safely leaving the workshop
If the engine hatch is open please contact operations manager to verify why. Also refer to whiteboard on the door for notes left for boats
When you tow boats out of the shed tow all boats to the left. Use your left side mirror to get as close as possible to door opening which means your right side will be well clear of the door as you will not be able to see. Leave your turn as late as possible so the rear right of boat is clear of door.
With the boat clear from door a visual inspection of the hull is undertaken looking for cracks, scrapes and general condition of paint, check for water leaking from hull as this can indicate cracks. Check the intake grills are clear, check outside jet unit and trim tab for breakage cracks and loose bolts.
Check trailer tyres and wheel nuts visually as well as trailer in general for anything loose or cracked etc. and make any notes on check sheet. Before leaving the shed recheck tow-hitch is properly fitted.
Now slowly pull trailer onto road avoiding scrape on the road. Kjet4 must always exit and enter out far north driveway. Remember that the land cruiser engine is cold with 9.5 litres of oil that takes a long time to heat so you must keep your revs low until it has reached operating temperature.
SOP Created: June 2019 24
Fuel Station
When pulling into petrol station check trailer doesn’t hit the curb and park at the Far East side of pump in a position where the hose will reach and boat is sitting flat.
Remove blue pump to re-set as quick as possible then remove fuel cap, place nozzle in hole on auto-fill when pump starts wait for 10-15 seconds to make sure it doesn’t click off. Listen for a free flow sound not a gurgling noise as this can prematurely stop filling when it is not infact full.
Then lift engine hatch and do fluid checks/ Activate kill switch. Check oil on dip stick after wiping, note - too much oil is as bad as too little. Check small hydraulic motors have enough oil also do a quick visual check around engine bay looking for anything amiss. If low fluids top up at jetty and note on maintenance sheet any fluids needed.
Close engine hatch and lock.
When screwing fuel cap back on DO NOT force it as cross threading will occur. Kjet5 cap can be more tricky but once aligned with spin on freely.
When paying, check your paying for the right amount of fuel. Receipts are to be handed to the office daily and logged on the trip sheet. Always use 98 GRADE FUEL!!!!
When exiting fuel station do not reverse unit to exit Karaka St as it is too dangerous with cars and people coming and going. Towing
When pulling out onto main road with left indicator on wait for a break in the traffic to migrate over. When in flow of traffic, don’t follow to close especially in the wet as you have a lot of weight behind you. Be vigilant of cyclists etc. Be cautious of the width of your trailer and watch curbs especially when turning as it can cause major damage to the wheel assembly.
When approaching traffic lights to turn left allow traffic on the right lane to progress through to give you more room to turn especially in No5. Once through the lights be very careful onwards as the road narrows and is limited space for No5’s trailer between curbs (watching for cyclists and car doors opening from parked cars). When at speed bumps you are to be at creeper speed when truck rear axle is about to hit bump as tow hitch comes under a lot of stress at this point.
When entering the jetty area No5 must be turned before buildings. At this point before turning you must view the area you are about to back into for any potential hazards i.e. cars coming and going, people walking across. Once you are satisfied start backing your trailer at a safe speed with no distractions.
If there are no cars parked around the jetty you may do a wide swoop with No3 only, as tight turning is very hard on the trailer structure, tyres, wheel bearings and stubs.
SOP Created: June 2019 25
Backing speed should be no more than walking speed. When backing the boat into the water the trailer should be close to the jetty but allowing for the concrete block at the side of the jetty. Launching Boat off Trailer
Once the trailer is in the water stop the truck and remove winch rope and safety chain. Drag bow rope off the boat. With No5 make sure rope goes around bar at the front not through for obvious reasons. At driver door loosely coil excess rope into big circles, sit in truck with the door open enough to hold rope in right hand outside of truck. Allow truck to roll back, when your door is close to the water line quickly brake hard. Quickly apply hand brake and place truck in park.
Being aware that the rope will be pulling out of your hand (not at great speed) exit the truck quickly with the rope still in your hand, proceed along the jetty flicking the rope over the guide poles on the trailer. If the boat is moving reasonably quick do not flick rope over the last guide pole but hold the rope firmly and allow the guide pole to break the boat speed. This also can cause the boat to come more quickly to the jetty so move up to contact point where the boat is going to hit the jetty and use your foot to slow the contact speed. With the boat clear of the trailer and stationary secure bow rope around jetty pole with no slack
Remove truck to the parking area and lock. Don’t park the trailer hard against the curb as this makes it more difficult to re hitch if the trailer needs to be pushed back slightly. If the parking area is full, park the unit parallel to the east side of the jetty as close to the side as possible with the trailer out of the water. Launching in Rough Weather
In the event of a northerly wind when launching the boat you may need to start it immediately after leaving the trailer as the boat may come back on to the trailer quickly or be damaged by the jetty. In this case take the boat over to our jetty before going back over to park the truck appropriately. If you feel weather conditions are too severe at launching the boat use the boat RT to radio the office person for their assistance in backing you and the boat into the water. Often in this situation you should back the boat as far into the water so you are still able to get into the boat and warm engines up to operating temp before exiting the trailer, as you may need power on to safely leave trailer but this procedure can cause weed to block units while idling so be sure you have power before leaving the trailer. In this situation simply shutting engines down for 30 seconds will allow wave action to clear the grills most times. This situation will only happen in Northerly winds, as this will bring the weed in. Idling over to Jetty
Motors must be at idle until up to temp, THIS IS NOT NEGOTIABLE
Assuming you have idled away from the jetty stay 50 metres away from the shore until you reach our channel as it is very shallow in that area.
SOP Created: June 2019 26 When pulling into the jetty park, you must always be aware your reverse is working. This is a very important area, which requires instant reactions to abort. If you are aiming for the cut out in the jetty the safest option is to power to starboard which should cause you to run aground safely. If you are aiming for V block power to the portside and continue under power until facing out of the channel. Your speed approaching the jetty will dictate your reaction time. Policy speed is at idle once your parallel to the Lakeland Queen jetty.
Reverse mode should be engaged 5 metres away from the jetty to slow the boat enough so not to bang harshly against the jetty and V block.
Once docked you are to secure boat either by rope or winch. Next is to inspect area of docking for weed or other obstructions for jet units, and clear area if needed. This is normally after a northerly wind so if there is weed at the public jetty there will be weed at our jetty.
Carry out Jetty Checks and report to office.
Returning to Workshop
When boats are to be removed at the end of the day, you are to back the trailer parallel to public jetty. Basically in the middle so you allow the public to still use access but if it is a Norwest or Noreast you are to position the trailer in line with the wave action as this makes it easier to run the boat up onto the trailer.
Position the back wheel of the truck at the water’s edge so you are able to jump from trailer to shore with minimal wet feet. After truck is in position, lock and remove boat from jetty staying well out from shore line. If there is weed present and a northerly wind blowing it is essential that you go further out the channel before turning west to the trailer as it is deeper out there and less chance of picking up weed. But if it happens and the unit is blocked you will have more time to clear it before you are beached.
When approaching trailer you must stop with the driver’s seat at the first guide poles, then when you are confident the boat is in line with the trailer power boat forward at a controllable speed so as not to hit the stop blocks at speed. If the boat is short of the stop block don’t rev the motor again as this will blow out the foundation sand from under the concrete and cause cracking. You will just have to winch boat onto trailer. Shut engine down before winching, turn bilge switch on to empty hull lift the engine hatch and turn off the kill switch. Also lift dip stick to break vacuum seal about 20 ml.
If for some reason there is a lot of water present you will have to check the bilge system and note in day sheet, but it must be rectified before the boat is in the water the next day. After closing engine hatch check bilge switch is back on auto secure winch and safety chain to boat and make sure the boat is winched up solidly but not over tight as the boat will rock and stress trailer if not winched properly.
Before leaving the jetty recheck tow hitch (in case it has been tampered with) then proceed back to the boat shed.
SOP Created: June 2019 27 When towing boat over hospital hill be prepared to break smoothly as there can be a hidden queue that is banked up from the traffic lights, so be cautious especially if it’s wet as there is a lot of weight to stop so extreme caution when towing is mandatory.
Once you’re at the workshop, open the door all the way back. Drive truck at least to the gutter of the road to give enough room to line trailer up for backing into the shed. It is appropriate at this time is to open driver’s door as you reverse. Your only line of sight is right hand side of workshop, using the right side of the workshop wall as your marker. You may need to turn shed lights on in winter so as not to hit anything.
Once the trailer is disconnected screw jockey wheel down 50 ml, so when you are re-hitching tow ball will contact trailer first so not to damage the rear of the truck. Place the electrical cable back onto jockey wheel so it is not damaged when re-hitching.
Before locking and alarming workshop it is the boat driver’s responsibility to address any faults the boat, trailer or tow truck have that will affect the boat from working the next day. If the driver does not feel they are capable of rectifying the problem they must contact the operations manager verbally as soon as practical when fault is first noted so the operations manager has time to order parts etc.
Boats that are not regularly used on a day-to-day basis must be in a ready to go status. If the fuel is less than half full you must stop and re-fuel before shedding that night and the engine checks are done next morning when cold, before work boat is towed from the workshop. This is important because if we require another boat it is usually without warning and there is no time, so the boat can be towed direct from the workshop to the jetty ready to go and re- fuelled on way back to workshop.
SOP Created: June 2019 28
13: Hours of Operation
Trips operate from 8am to 8pm.
Dusk/Night Driving Dusk and night driving shall only take on easily navigable stretches of KJet’s operational area; being Lake Rotorua & Lake Rotoiti only and is only permitted within KJet’s operational hours (8am-8pm).
Drivers will be familiar with the lake to such an extent that the reduced night vision has no impact on awareness of the location of any potential hazards. Night driving will only take place should weather and atmospheric conditions allow for suitable visibility eg natural moonlight, no overhead cloud etc.
14: Lake & Weather Conditions Operational Limitations Commercial trips will not be undertaken if poor visibility, high winds, waves or other weather are such that safety is compromised. Floating debris is also to be taken into consideration. These conditions are to be assessed by the Operations Manager or Head Driver in consultation with fellow drivers.
Lake Rotorua, Lake Rotoiti and Lake Tarawera Operational Limitations:
Waves and high winds.
The operation can operate in up to 30 knot winds. In some cases we can change the trip to stay in the Lee of the land which gives more shelter. This is normally discussed by Driver and Operations Manager before the departure of the trip.
15: Carriage of Cargo At times there is the need to carry food, bikes, push chairs to drop of points such as Hamurana Springs, Manupirua Hot Pools and Mokoia Island. The cargo has to be securely fastened as to not come loose and injure the passengers.
SOP Created: June 2019 29
16: Hazard Management
The process of Safety and Hazard Identification is to isolate, eliminate or minimise hazards.
Where the hazard is significant the following steps are to be taken:
Where practicable, the hazard must be eliminated, e.g. removed.
If elimination is not practicable, the hazards must be isolated, e.g. to guard, make safe by distance.
If it is impracticable to eliminate or isolate the hazard then the hazard is to be minimised to reduce the likelihood that staff and customers will be harmed by the hazard.
In minimising a hazard the following, where appropriate, is to be done:
Training to be given to staff to ensure they are aware of the hazard and the steps taken and/or to be taken to minimise the hazard. Any necessary protective clothing and equipment is provided, accessible and used. Monitor staff and clients exposure to the hazard.
Many hazards are considered generic when Jet boating on the waterways detailed below.
These include:
Lake conditions e.g. waves and wind Weather conditions (current and forecasted) Sun strike Other lake users Wake and wash of other vessel (commercial or private) Navigation lanes, buoys and markers
The hazards explained on the following pages have been reported to date. It is important that all employees of Kawarau Jet make themselves aware of the specific hazards in the areas of work that concern them. It is essential that they are aware of the recommended actions to take in the case of each hazard to avoid and accident.
SOP Created: June 2019 30 16.1 Low Sun Level winter months
Hazard Sun Strike on Water.
Action Exercise caution during times when sun strike could become an issue.
Delay or divert trips if necessary.
16.2. Cold Temperatures during Winter Months Hazard Passenger comfort and welfare - hypothermia in extreme cases.
Action Additional passenger screening may apply during winter.
Inform passengers of the conditions when booking prior the departure.
Driver to monitor passengers closely during trip.
16.3 Disabled Passengers Hazard Disabled passengers becoming uncomfortable, distressed or ill during trip.
Action Ensure all disabled persons are made aware of the potential roughness of trip.
Advise passengers that the rear seats can give a smoother ride in rough water.
Drivers to monitor disabled passengers closely during trip.
When carrying numerous disabled passengers, at least one caregiver must travel per boat. Use pads to make the ride more comfortable and stable.
16.4 Passenger Comfort and Welfare Hazard Passengers becoming uncomfortable, distressed or ill during trip.
Action Drivers to monitor passengers closely during trip.
Pay particular attention to vulnerable passengers (elderly, infants etc).
SOP Created: June 2019 31 Communicate with base or operations regarding dropping off affected passengers or sending a backup boat out to assist. 16.5 Pregnant Passengers Hazard Pregnant Passengers becoming ill or injured during the trip.
Action Pregnant passengers are made aware of the risks involved and the potential roughness of trip.
Advise that the rear seats can give a smoother ride in rough water.
Driver’s Discretion. Ultimate decision is with the Driver of the trip as to whether to carry pregnant passengers at any stage of pregnancy.
Pregnant passengers over six months will not be carried. Use pads if necessary to protect the person from others banging into her. 16.6 Jet Base (Lakefront) Hazard Lake conditions (wave action, lake levels, and extreme weather) which affect the stability of the boat tied to the jetty while loading.
Action Driver and all available jetty staff can assist passengers into boat.
Make sure boat stays in the V on the jetty.
Driver can also apply throttle slightly to stabilise boat while still tied up. This will be eliminated if using our winch jetties which will keep the boat stabile for loading and
offloading. 16.7 Lakefront – Other Operators and Private Craft Hazard Collision or interface with other Operators and Private Craft.
Action Caution must be applied when departing the jetty and when performing the boat photo and safety talk within the five knot zone.
Give way rules apply. If in doubt, wait till it is all clear.
Keep clear of the Lakeland Queen and observe the Floatplanes. Also watch for the yacht club operating and any other private craft. 16.8. Big Waves, High Winds Hazard Discomfort or injury to passengers. Taking water over the bow.
Action Check weather forecast regularly.
Notify other drivers of hazard(s)
Additional passenger screening may apply during these conditions.
Assess whether trips should continue.
SOP Created: June 2019 32 16.9. Drugs & Alcohol Hazard Staff not being able to perform assigned duties safely and acceptably due to being under the influence of Alcohol, Illicit drugs, non-prescription drugs, or prescribed medications.
Action Testing the Employees for the presence of drugs and/or alcohol in any of the following circumstances:
• As part of pre-employment screening or as a condition of employment ;
• If there is reasonable cause to suspect that the Employee’s fitness for
work is affected by the consumption of alcohol or drugs;
• Following an accident or following a ‘near miss’ incident which did not result in injury, illness or damage, but could have potentially done so
• At random intervals if the Employer considers it necessary.
A positive test will be considered serious misconduct and the Employee’s employment may be terminated immediately without notice.
SOP Created: June 2019 33 17: Maintenance
This process is to keep track of the maintenance schedules of the Jet Boats. All faults are reported and signed off by the Maintenance Manager.
50-HOUR SPANNER CHECK
SERVICE BOAT #......
DATE ………………. HOURS…………………..
ENGINE
Oil & Filter Change Check & Grease Drive Shaft & Unit Bearing Spark Plugs, High Tension Leads, Coil Electrical Wiring Connectors onto Motor Hoses & Hose Clamps Cooling System Throttle Linkages (engine & foot pedal) Alternator & Belts Engine Mounts & Bolts Fuel Lines & Fittings Injector cleaner 1=3 & 4, 2=5
JET UNIT
All Unit Bolts Steering Linkages & Cables Nozzle Insert Grille Bolts Greece Unit x6
ELECTRICAL
All Instruments for Operation All Electrical Wiring Battery Terminal & Water Level Bilge Pump Operation Radio Aerials
BOAT HULL – MARK ANY DAMAGE
Hull & Planing Strakes
Seat Bolts & Frames
Handrails
Hull Fittings – Cleats, Rub Rail, etc Upholstery Windscreen Visor
SAFETY EQUIPTMENT
Radio Operation First Aid Kit Fire Extinguishers Weed rake Tool Kit Flares Throw Bag
TRAILER
Coupling & Safety Chain Wiring Lights Tyres Wheel Bearings
CHECKED BY INSPECTED BY
SOP Created: June 2019 34
100-HOUR SPANNER CHECK
SERVICE BOAT #......
DATE ………………. HOURS…………………..
ENGINE
Compression Test Engine Replace Fuel Filter Oil & Filter Change Check & Grease Drive Shaft & Unit Bearing Spark Plugs, HT Leads, Coil Electrical Wiring Connectors onto Motor Hoses & Hose Clamps Pressure Test Cooling System Engine Mounts All Engine Bolts Fuel Lines & Fittings Remove & Clean Air Filters Dismantle Sand trap & Clean Gauze
JET UNIT
Full external Jet Unit Inspection Nozzle Insert firm Grille Bolts Check Hydraulic Ram and fittings All Unit Bolts Check Nozzle Bearings Steering Linkages & Cables
ELECTRICAL
All Instruments All Electrical Wiring Battery Terminal & Water Level Bilge Pumps Radio Aerials
BOAT HULL – MARK ANY DAMAGE
Hull & Planing Strakes
Foot Rail Bolts
Handrails
Hull Fittings – Cleats, Rub Rail, etc
Upholstery
General Presentation
SAFETY EQUIPTMENT
Radio Operation First Aid Kit Fire Extinguishers Weed rake Tool Kit Flares Throw Bag
TRAILER
Coupling & Safety Chain Wiring Lights Tyres Check & Grease Wheel Bearings Check WOF & Rego
CHECKED BY INSPECTED BY
SOP Created: June 2019 35
1000-HOUR SPANNER CHECK Boats 3, 4 & 5 SERVICE BOAT #......
DATE ………………. HOURS…………………..
ENGINE
Compression Test Engine Replace Fuel Filter Oil & Filter Change Check & Grease Drive Shaft & Unit Bearing Spark Plugs, HT Leads, Coil Electrical Wiring Connectors onto Motor Hoses & Hose Clamps Pressure Test Cooling System Engine Mounts All Engine Bolts Fuel Lines & Fittings Remove & Clean Air Filters Dismantle Sand trap & Clean Gauze Pressure test fuel tank Throttle linkages (engine & foot pedal) Replace air filter Alternator and belts Replace fuel line (tank-engine)
JET UNIT
Remove Impellers, Separate & Remove Sand Full Internal Jet Unit Inspection Nozzle Insert Grille Bolts Check Hydraulic Ram and fittings All Unit Bolts Check Nozzle Bearings Steering Linkages & Cables Touch up leading edge on impellers Overhaul impeller Remove and crack test steering nozzles Replace wear sleeve
ELECTRICAL
All Instruments All Electrical Wiring Battery Terminal & Water Level Bilge Pumps Radio Aerials
BOAT HULL – MARK ANY DAMAGE BOAT REFURBISHMENT Hull & Planing Strakes At discretion of operations manager Foot Rail Bolts Complete strip down of hull & anything bolted Handrails Check with survey company regarding new maritime rules if applicable Hull Fittings – Cleats, Rub Rail, etc Upholstery General Presentation Replace steering cables, shackles etc General presentation
SAFETY EQUIPTMENT
Radio Operation First Aid Kit Fire Extinguishers Weed rake Tool Kit Flares Throw Bag TRAILER
Coupling & Safety Chain Wiring Lights Tyres Check & Grease Wheel Bearings Check WOF & Reg
CHECKED BY INSPECTED BY
SOP Created: June 2019 36 18: Drug & Alcohol Policy
Drug and Alcohol Control and Testing
All individuals working at KJet are expected to report fit for duty for scheduled work and be able to perform assigned duties safely and acceptably without any limitations due to the use or after-effects of alcohol, illicit drugs, non-prescription drugs, or prescribed medications or any other substance.
KJet may test the employee for the presence of drugs and/or alcohol in any of the following circumstances:
As part of pre-employment screening or as a condition of employment. If there is reasonable cause to suspect that the employees fitness for work is affected by the consumption of alcohol or drugs. Following an accident or following a near miss incident which did not result in injury, illness or damage, but could have potentially done so. At random intervals if the employer considers it necessary.
A positive test will be considered serious misconduct and the employee’s employment may be terminated immediately without notice.
19: Health and Safety
KJet is obligated under the Health and Safety Act 2015 and under Section II of the Maritime Safety Act 1994 to identify and eliminate, isolate or minimise any hazards in respect to its land and river operations.
For on-water operations, measures and documents used for hazard identification and management include:
Operational Hazard List Hazard Board Daily Diary
For general workplace Health and Safety refer to the Health and Safety folder located at the office. All staff are to read and sign this folder every 12 months. Staff must also report all workplace accidents.
All employees of KJet will be made aware of all Health and Safety protocols and requirements and also trained in Hazard Identification and Management during induction procedures.
SOP Created: June 2019 37 20: Emergency Procedures
CODE 1 Major injury accident: Deaths or major injuries requiring urgent evacuation, Passenger’s unaccounted for, emergency situation
CODE 2 Minor injury accident requiring ambulance only: Cuts, bruises strains or situations where by local road And ambulance is of assistance.
CODE 3 Emergency (boats only) – help required – no injury
CODE 1 & 2 Emergency Procedures
In the event of a serious accident occurring on the Lakes/Ohau Channel, the following procedures are to be followed.
The boat driver is to assess the seriousness of the situation and RT base and tell them what has happened and where you are situated.
If the boat radio has failed, the driver is to use their personal mobile phone to make contact with base.
In the event of the driver being incapacitated, the person reporting the emergency will be asked to provide specific information.
The Kawarau jet staff member who answers the emergency call will, in the event of CODE 1 call the 111 and advise the services required, eg, ambulance, helicopter, doctor and any further information required.
For CODE 2 call emergency services only if warranted.
At all times during an emergency talk on the RT must be kept to a minimum to allow uninterrupted lines of communication between driver and base.
At no time should staff members talk to any media unless advised by the Managing Director.
In event of CODE 1 all operations are to cease from that time on, until further advised.
Drivers Responsibilities
RT base immediately Attend the injured providing CPR and other assistance as necessary Use passengers to assist when necessary or practical Make use of passengers where they have medical backgrounds i.e., doctor, nurse, paramedic, etc. Make your way back to base as fast and as safe as possible to meet up with Ambulance etc. If boat is inoperable RT base to dispatch second boat ASAP
SOP Created: June 2019 38 If injuries to the back or neck and conditions are rough remain stationary RT base for dispatch boat to bring paramedic’s out to incident, make injured person as comfortable as possible.
CODE 3 Emergency Procedures
In the event of a service breakdown or damage to the hull that renders it unsafe to continue and requires retrieval of the boat and replacement boat the following steps should be taken
Beach the boat at the first available opportunity and make secure, if near land otherwise drop anchor.
Ask passengers to remain seated and do a head count and look for obvious signs of injury.
If injuries are apparent or a passenger (s) is missing upgrade to a CODE 1
If sinking is imminent driver is to make an urgent MAYDAY call, then assist passengers away from the boat. if possible hold cell phone above water for extra communication.
Ensure the boat is empty of passengers. The boat should stay buoyant so can be used to hold onto by passengers If time allows, in such an event, make the emergency radio call before abandoning or beaching.
Notify base of the situation, provide a position report and request assistance from a recovery team.
Guide passengers to a safe recovery point if boat is beached.
Await the arrival of the recovery team in meanwhile rechecking the passenger head count and checking thoroughly for injuries.
20.1: Man Overboard Procedure
. Stop the boat and follow the line of course back to where the person is. . RT base and advice situation. . If a passenger is capable of keeping their line of sight on them, do so . Grab the boat hook in case you need to grab their life jacket . Always pull up to man overboard on the driver’s side. . Switch engine off immediately . Make sure they are all right and not hurt. . Get hold of them and if able pull them round to the back of boat to duck board. . Slowly pull them up and rest them till they are able to climb over the back of the boat . Check again for any injuries that may have occurred. . Keep them warm and comfortable. . Proceed straight back to base, notifying base while in transit.
SOP Created: June 2019 39 20:2: First Aid and CPR Procedures
The trainee shall attend and complete a recognised first aid and cardiopulmonary (CPR) course and provide evidence of having satisfactorily completed these. Copies of the certificates should be kept with the trainee’s personal profile.
Refresher courses are to attended every two years.
20.3: Fire On-board Boat Procedure
Kawarau Jet boats are fitted with on board fire suppressant systems that are designed to extinguish fires.
If an on board fire occurs the following procedure will be followed:
Immediately activate all fire suppressant systems and inform the passengers of the danger. If able to beach boat safely without endangering passengers, do so. If on the lake and it is unsafe to attempt to make land inform the passengers of the procedures to abandon boat if the driver deems necessary. While remote extinguishers are being emptied move passengers forward from engine bay. The driver is to then slowly lift engine hatch to check if fire is out with the hand held extinguisher on the ready. If fire appears to be out, it is advisable not to abandon boat. Make sure fuel is shut off and kill switch is turned. Stay prepared with extinguisher. Make an emergency call Identify the boat by fleet number Identify the nature of the emergency Give the exact position Give the course of action i.e. abandoning immediately or making landing or dropping anchor Indicate if injuries accrued Ensure the passengers keep a safe distance from a burning boat Keep passengers together in water for warmth and safety reasons Assist injured passengers by keeping their heads above water and instruct other passengers on how to assist Await the arrival of assistance and emergency services
SOP Created: June 2019 40
20.3: Notification of Emergency Services
NOTIFICATION OF
EMERGENCY SERVICES
1. Call 111 – Police
2. Call 111 – Ambulance
Pass on All Information Obtained from the INITIAL INFORMATION Sheet
Advise Emergency Services what Initial Response the Company is Making – Both at the Scene and From Other Resources
Advise What Radio Channel is being used by Company Personnel
In any incident once the basic details have been obtained flexibility and initiative are key factors in ensuring a successful outcome
RADIO COMMUNICATION BETWEEN ALL PERSONS INVOLVED MUST BE LOGGED (WITH TIME RECORDED) ON THE PAGES PROVIDED, ALONG WITH ANY OTHER INFORMATION THAT COMES TO HAND AND ANY SUBSEQUENT ACTION TAKEN
SOP Created: June 2019 41
21: Incident Reporting
The driver is legally responsible for reporting all incidents.
In the event of an incident or mishap, a Kawarau jet Rotorua incident report must be filled out and sent to QLDC Harbourmaster (Marty Black).
Incident Reports can also be filed online to MNZ directly at:
http://www.maritimenz.govt.nz/Commercial/Accidents-and-investigations/Accidents-and- investigations.asp
In the case of a serious incident or mishap, the Harbourmaster must be informed immediately. In some cases the vessel should not be removed from the area until the Harbourmaster or MNZ representative has examined the scene.
Local MNZ office is:
Mr.
Tauranga
Tel / Fax:
Mobile:
The following diagram shows the procedure that is in place for the classification, recording and reporting of accidents, incidents and mishaps. The company must ensure these steps are followed correctly.
The Safe Operation Plan may be reviewed by the owner following all incidents. A written record must be kept of each such review, including a summary of any conclusions drawn and actions taken as a result of the review.
SOP Created: June 2019 42 21.1: Classification, Recording and Reporting of Incidents - Flowchart
Event Occurs
YES Resulting in YES Personal Injury on serious harm? Boat?
NO
Classify as Accident. Classify as Mishap. Complete Complete Maritime NZ Maritime NZ Accident Accident Investigation Investigation Report NO Report
Classify as Incident YES Fits into YES Did the boat Complete Maritime NZ incident sustain damage? Accident Investigation definition Report
NO
Reporting with YES Is it an occurrence that may affect Operations Manager to safety? discuss incident and required follow-up. NO
Not classified
SOP Created: June 2019 43 21.2: Incident form
Date Time Driver Boat(s) Number
Location (Area)
Description of Incident
Boat Damage Yes No
Action Taken
Harbourmaster Informed? Yes No
MNZ On Line Incident Reporting Form Filed? Yes No
Remedial Training Required? Yes No
SOP Created: June 2019 44 22: Additional Equipment & Spare Parts List
Equipment: Sighted: Checked:
Remote fire extinguisher from drivers Daily A Service seat and one hand held extinguisher
One paddle Daily A Service
First Aid Kit A Service
Bailer Daily A Service
Tool Kit A Service
Flares expiry dates kept in maritime book Daily A Service
Anchor suitable for Lake use A Service
Radio Telephone Daily A Service
Rake Daily A Service
Throw Bag Daily A Service
Spare Parts List Fuses on board the vessel Cable ties on board Screw driver and crescent on board
SOP Created: June 2019 45 23: Review & Amendments
This SOP is a “live” document, and is therefore reviewed and updated as required, issues that arise regarding new hazards or operational procedures will warrant a subsequent review of the current SOP and any changes made accordingly.
The company will review the SOP annually and may also conduct a review following any mishap or incident, or on the request from the authorised person.
Amendments to the SOP are to be made by the Operations Manager or Head Driver, and to be approved by Kawarau Jet Rotorua LTD and an MNZ authorised person.
All SOP changes must be approved by the MNZ authorised person prior to implementing.
All staff are to read and acknowledge any additional changes to the SOP.
A record of reviews and amendments are held by the company and available for audit. Refer to Appendices on page 47 of this SOP manual for the details to be completed when changes occur to the SOP.
Copies of the SOP are held at the following locations:
1. KJet Operations Base (Lakefront)
2. KJet Computer
3. MNZ Authorised Person (Electronic Copy)
Safe Operational Plan Scheduled Review Sections
The below sections of the SOP are reviewed as listed:
Maintenance Plan – reviewed as required
Driver training needs – reviewed as required
Health and Safety issues required to be covered by Part 2 of the MTA 1994 – reviewed yearly and as required
Hazard Identifications – reviewed daily
Accident or near misses – reviewed as required
Operational activities – reviewed as required
Staff SOP Refresher After every annual audit, all relevant staff shall undergo annual documented familiarisation of specific lake hazards, emergency procedures and the company Safe Operational Plan. This is achieved by having all relevant staff sign off an updated SOP after every annual audit (March)
SOP Created: June 2019 46 23.1: SOP Acknowledgment & Sign Off SOP - ACKNOWLEDGEMENT READ AND UNDERSTOOD
Date Staff Members Name SOP Read and Understood
Signature of Acknowledgement
SOP Created: June 2019 47 23.2 SOP - RECORD OF CHANGES AND AMENDMENTS
Date Reason for Change Index No) Changes Made By (KJet Changes Sighted and Authorised Person) Approved by (Harbourmaster)
SOP Created: June 2019 48 23.3 SOP - CHANGES AND AMENDMENTS STAFF ACKNOWLEDGEMENT
Index Number(s)
Changes Made (Details)
Read and Understood Changes or Date Staff Members Name Amendment Made (Signature)
SOP Created: June 2019 49