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Wirral Library Plan for 2001

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Wirral Library Plan for 2001 Library Plan September 2001 Prepared for the Department of Culture, Media & Sport Department of Education & Cultural Services Westminster House Hamilton Street Birkenhead Wirral CH41 5FN Telephone 0151 666 5043 e:\inetpub\wwwroot\internet_draft\minute\public\library_plan_3292.doc Foreword for the Library Plan 2001 by Dave Christian - Cabinet Member for Cultural and Community Services I am pleased to have been given the opportunity to provide a foreword for the Wirral Library Plan for 2001. The Library Service is an important and well respected part of the Council's provision and provides a wide range of facilities for all sections of the community. Visit any library and one will see mothers and babies looking at picture books, young children choosing books or becoming involved in special activities, teenagers doing homework or preparing for examinations, young (and not so young) adults studying for qualifications that will provide opportunities for career advancement and not forgetting all those people who just want a good read or are in need of information about how to cope with life's little problems. The library service also performs an important role within the Council's Lifelong Learning and Social Inclusion policies particularly in the field of new technology. In the last two years there has been a major investment in computer equipment in Wirral's libraries with almost three hundred terminals now available for community use. This has meant that large sections of the community have been able to gain access to the world wide web for the first time and have also been able to take advantage of the many training courses which have been arranged within libraries on how to use computers and the Internet. Recent surveys have shown a remarkably high level of satisfaction with the library service and I am confident that this Plan will enable everyone involved with the delivery of the service to maintain a continuing high level of provision and satisfaction for the future. Dave Christian e:\inetpub\wwwroot\internet_draft\minute\public\library_plan_3292.doc e:\inetpub\wwwroot\internet_draft\minute\public\library_plan_3292.doc INDEX PAGE NO CHAPTER 1 INTRODUCTION 1.1 Local Authority Characteristics 3 1.2 Organisational relationship with other Council Services and Departments 7 1.3 External and Local Influences. 9 CHAPTER 2 STATEMENT OF OBJECTIVES 2.1 Corporate and Library Service Objectives and Plans 24 CHAPTER 3 SERVICE DELIVERY AND RESOURCES 3.1 Access 34 3.2 Buildings 36 3.3 Scope of the Library Service 46 3.4 Services for Adults 47 3.5 Services for Children 57 3.6 Services for Special Groups 61 3.7 Wider Community Use 64 3.8 Finance 66 3.9 Staff 76 3.10 ICT Systems and Services 84 CHAPTER 4 PERFORMANCE APPRAISAL, ASSESSMENT AGAINST THE STANDARDS AND CUSTOMER CARE 4.1 Trend Data 88 4.2 Public Library Standards 90 4.3 Commentary 95 4.4 Public Consultation 101 4.5 Quality Assessment 104 CHAPTER 5 REVIEW OF PRECEDING PLANS AND PROGRESS FORM THE PREVIOUS FINANCIAL YEAR 5.1 Key achievements from previous plans 109 5.2 Achievement of the Action Plan for the last 113 financial year e:\inetpub\wwwroot\internet_draft\minute\public\library_plan_3292.doc 1 CHAPTER 6 ROLLING 3 YEAR MEDIUM TERM STRATEGY 6.1 Analysis of Strengths, Areas for Development, Opportunities and Threats 122 6.2 Best Value Review 141 6.3 Service and ICT Improvements and Variations.143 CHAPTER 7 ROLLING ACTION PLANS AND TARGETS 7.1 Action Plan for current and immediately following year. 149 7.2 Action Plan - Third Year. 167 7.3 Performance Targets. 169 e:\inetpub\wwwroot\internet_draft\minute\public\library_plan_3292.doc 2 1.1 LOCAL AUTHORITY CHARACTERISTICS Wirral is a peninsula of 60.35 square miles which lies between the estuaries of the rivers Dee and Mersey. It is an area of contrasts with sandy beaches, a large coastline, country lanes, woodland, nature reserves, as well as thriving businesses, shopping centres and a vibrant arts, culture and entertainment scene. Central Birkenhead is the focus for Wirral's retail trade and has benefited from major regeneration schemes funded by resources from central government and the European Commission. Industries tend to be in the eastern half of the peninsula, with docklands and a Freeport in Birkenhead and Wallasey. Major industries are also based in Port Sunlight, Bromborough and Eastham. Central Wirral is a rural farming community with a few small hamlets. The western side of Wirral is Deeside, with the small towns of Heswall and West Kirby. Historic locations on Wirral include Birkenhead Priory, the oldest building in Merseyside. It was granted a Royal Charter in 1330 and was the site of the first Mersey Ferry. Port Sunlight is a fascinating example of Victorian industrial philanthropism. The village was built by the first Viscount Leverhulme for his workers, as was much of the village of Thornton Hough. Wirral is home to 326,620 people (latest estimate mid-1999) with a total electorate of 248,078. 30 per cent of Wirral's population is under the age of 25 and 17.5 per cent is over 65. Wirral is now the third largest metropolitan authority in the North West. e:\inetpub\wwwroot\internet_draft\minute\public\library_plan_3292.doc 3 Socio-Economic Characteristics Wirral compared with Selected Authorities ; Bolton, Doncaster, Dudley, Kirklees, Rotherham, Sefton, Sunderland, Wakefield Resident population June '99 Selection This authority average Total 326,600 60+ 73,812 22.6% 20.9% 15 - 59 190,408 58.3% 59.6% < 15 62,381 19.1% 19.5% Projected change Source: This authority Selection average Office for National Statistics 2001 2004 2001 2004 Total - 1.8% - 3.4% - 0.6% - 1.2% 60+ - 2.3% - 2.8% -0.5% 0.9% 15 - 59 - 2.0% - 3.0% -0.2% -0.4% < 15 -0.9% -5.4% -2.0% -5.8% Change in total population Registrar General's estimate Authority's estimate June 1996 June 1997 June 1998 June 1999 June 2000 This authority 329,200 327,800 327,100 326,600 327,800 Other Socio-Economic Indicators This Selection Quartiles authority average lowest highest Enhanced population as a % of resident population ^ 99.2% 100.2% v 323,860 --- Enhanced population Unemployment rate 3.2% 2.8% v Ethnic minority population * 1.0% 3.7% v ^ based on 1991 census data * Black / Indian / Pakistani / Bangladeshi / Chinese / Asian / Other groups Sources : Public Library Statistics 1999/2000 Actuals (CIPFA); RA2001 (CIPFA/DETR); ONS;SSA Indicators (DETR) e:\inetpub\wwwroot\internet_draft\minute\public\library_plan_3292.doc 4 SOCIO-ECONOMIC ANALYSIS WIRRAL ECONOMIC REGENERATION STRATEGY 2001 - 2010 POPULATION Wirral's population has declined to approximately 326,500 in 1999 from recent levels of circa 331,000 in 1991 and 333,000 in 1995. Population forecasts imply that the decline will continue in the period 2005/6. LABOUR FORCE Unemployment is a significant problem in Wirral. In addition economic growth is currently only 1.2% compared with 2.4% in the North West and 3% nationally. 25% of Wirral's workforce have no qualifications which not only affects the ability of individuals to secure employment, it also affects the competitiveness of businesses within Wirral. Wirral also experiences higher than average levels of unemployment, higher than average numbers of long term unemployed and higher than average number of males unemployed. DEPRIVATION Five wards are within the worst 5% (of 8,414) in England on the combined index of deprivation 2000. Thirteen of Wirral's 22 wards are within the worst 25% and contain 188,000 (57%) of the Borough's population. In terms of child poverty, Bidston ranks as the worst ward in England, but seven out of ten children experience poverty in the worst five wards - Bidston, Birkenhead, Tranmere, Seacombe and Leasowe. 9% of school pupils were in receipt of free school meals. Approximately 66,000 residents live within the Borough's "Pathway" areas.* EDUCATION The absence rate for primary schools in Wirral is 6.24%, but in secondary schools the rate is 8.87 compared to the national average of 8.9%. Examination performances - primary education 79.7% on Key Stage 2 tests compares well with the national average of 77.6%, but those gaining 5 or more GCSE's at Grade C or above is 50.7% compared to 49.2 in 2000. * Pathway areas are areas of social deprivation which qualify for ERDF Objective 1 funding. e:\inetpub\wwwroot\internet_draft\minute\public\library_plan_3292.doc 5 HEALTH Twelve of Wirral's 22 wards are within the worst 10% in the country. Wirral has an ageing population which has implications both for housing provision and for service delivery as the number of elderly people increases. CRIME In line with the rest of England and Wales the recorded number of domestic burglaries and vehicle theft has declined from 20,239 in 1995/96 to 15,629 in 1997/98 in Wirral. The number of reports of disturbances caused by juveniles is increasing. This is a major quality of life issue for Wirral residents and whilst the majority of incidents are not crimes, they have a significant effect on peoples lives. Police figures show that the number of reports in 1995 - 7,568 incidents - by 1997 had risen to 9,839. e:\inetpub\wwwroot\internet_draft\minute\public\library_plan_3292.doc 6 Cabinet member for FINANCE, BEST VALUE AND CONSTRUCTION SERVICES REPORTS THE EXECUTIVE Cabinet member for From the Chief A leader and cabinet HOUSING AND COMMUNITY SAFETY officer via the - made up of 10 labour Borough members. Solicitor - Function to recommend Cabinet member for ratification or referral to full SOCIAL AND HEALTH SERVICES Council. STANDING COMMITTEES GENERAL RATIFICATION SOCIAL Cabinet member for COMMITTEE SERVICES ENVIRONMENT AND PLANNING Emergencey (7 members) - made up of 10 labour RATIFI- STRATEGY Licensing, Health & members, 6 conservative and CATION Safety & General Purposes 3 liberal dems.
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