Western Michigan University ScholarWorks at WMU Dissertations Graduate College 6-2008 A Comparison of Three Training Methods on the Acquisition and Retention of Automotive Product Knowledge Rhiannon M. Fante Western Michigan University Follow this and additional works at: https://scholarworks.wmich.edu/dissertations Part of the Industrial and Organizational Psychology Commons Recommended Citation Fante, Rhiannon M., "A Comparison of Three Training Methods on the Acquisition and Retention of Automotive Product Knowledge" (2008). Dissertations. 767. https://scholarworks.wmich.edu/dissertations/767 This Dissertation-Open Access is brought to you for free and open access by the Graduate College at ScholarWorks at WMU. It has been accepted for inclusion in Dissertations by an authorized administrator of ScholarWorks at WMU. For more information, please contact
[email protected]. A COMPARISON OF THREE TRAINING METHODS ON THE ACQUISITION AND RETENTION OF AUTOMOTIVE PRODUCT KNOWLEDGE by Rhiannon M. Fante A Dissertation Submitted to the Faculty of The Graduate College in partial fulfillment of the requirements for the Degree of Doctor of Philosophy Department of Psychology Dr. Alyce M. Dickinson, Advisor Western Michigan University Kalamazoo, Michigan June 2008 UMI Number: 3316922 INFORMATION TO USERS The quality of this reproduction is dependent upon the quality of the copy submitted. Broken or indistinct print, colored or poor quality illustrations and photographs, print bleed-through, substandard margins, and improper alignment can adversely affect reproduction. In the unlikely event that the author did not send a complete manuscript and there are missing pages, these will be noted. Also, if unauthorized copyright material had to be removed, a note will indicate the deletion.