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OnFor your Southeastern journeyBoardAutumn/Winter 2018

World in Motion Welcome to our new on-board entertainment Plus service Preparing for winter Station improvements How did your service perform? More exploring

Less boring

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31081_Southeastern_Value_Design_)nBoard_FP_Canterbury.indd 1 19/10/2018 10:51 On Board. October 2018 – March 2019 Hello, Welcome to the autumn- winter issue of On Board which arrives after a very busy few months here at Southeastern. In this issue we cover our new on-board entertainment system Motion – now available on a Southeastern train near you. We also take a closer look at the £30 million revamp of our train fleet, reveal our favourite hidden gems in Ashford and Margate, and get to grips with the story behind “leaves on the line”. Contents We know that it’s been a tricky year for rail passengers, and this was reflected in the Spring 2018 National Rail Passenger Survey results. We saw our score drop to 75 per cent from a record-breaking 81 per cent the previous year. We’re working hard to get our scores back to where they were and know that punctuality and reliability are what matter most to you. A total of 35 per cent of the survey’s respondents had been delayed – many during the severe winter weather in February and March, which caused significant damage to our trains. We’re working very closely with to improve punctuality, and our Joint Performance Team are working flat-out to ensure we deliver a more reliable experience for our passengers. Your satisfaction with the on-board experience also fell, from 75 per cent to 68 per cent. This topic includes train cleanliness and toilet availability, and we’ve made great progress in this area since the survey was carried out – see the train cleaning article on page 6 for more info. Scores reflecting the work of our customer- facing colleagues held up well, despite all the challenges posed by the extreme weather. Results around ‘helpfulness and attitude of 4 World in Motion 15 A dog’s life staff’ and ‘how well train company deals Let us entertain you with our new Giving our canine passengers a with delays’ stayed stable, and ‘availability information and entertainment helping hand of staff on the train’ was three per cent up service Motion on last year. We also saw significant rises in 16 Community spirit passenger satisfaction at Victoria and 6 How refreshing A record-breaking transformation at Bridge stations, thanks to teamwork initiatives The revamp of 112 Southeastern Herne Hill like One Team Victoria and our new Customer trains is now benefiting thousands 18 Performance Service Ambassadors. of passengers Satisfaction with our stations remained Statistics, punctuality and opening hours largely positive, and on a par with the overall 7 Proud at Pride sector scores for London and the South East Our specially-liveried rainbow train at 78 per cent. Scores for ticket buying appeared across our network this facilities were up four per cent on the same summer as part of our commitment to Dreamland period last year, shelter facilities were up one the diverse communities we serve Margate per cent, and connections with other forms of transport were up three per cent. 8 Out and about Finally, there were positive scores for Margate and Ashford are just a the availability of Wi-Fi both in stations and quick train ride away thanks to on trains. our Highspeed service Paul Prentice, Editor 10 Leave it out Why leaves on the line is no joke

Disclaimer 12 Winter trips The opinions expressed in this guide are not necessarily those There’s plenty of winter wonders of Southeastern. Editorial about Southeastern products and across the Southeastern network services may not include all of the applicable terms and conditions. Visit southeasternrailway.co.uk call 0345 322 7021 14 Station facelifts or write to Southeastern Customer Relations, P O Box 10422, Unit 16, Coalfield Way, Ashby-de-la-Zouch LE65 9EL. Registered Giving East a makeover in England (CN 4860660) Southeastern is part of , a joint-venture between Go-Ahead Group plc and Keolis UK ltd. Produced by beetroot. beetroot.co.uk 0207 749 0180

Autumn/ Winter 2018 33 Southeastern Motion A warm welcome to Southeastern Motion – another way in which we’re investing in our service to provide better journeys for our passengers

Let us entertain you

4 On Board “We always want to do more for our passengers, and it was always our intention to take our free WiFi offer one step further”

Highlights of the content offered by Motion, which will be refreshed regularly, include: n the last issue of On Board viewable regardless of whether you’re magazine we told you about the in a or deep cutting – meaning Amazon Prime £78 million investment to that you don’t miss a moment of TV The Grand Tour improve the service we provide programmes from Amazon Prime and Man in the High Castle by fitting each and every train UKTV. Mozart in the Jungle Iin Southeastern’s fleet with free WiFi. Diane Burke, Commercial Director for Now we’ve taken that one step further Southeastern, said: “We always want to UKTV and created a new information and do more for our passengers, and it was 1945 entertainment service so that news, always our intention to take our free WiFi Alan Davies As Yet Untitled e-books and TV programmes are just the offer one step further when we began Dara O’Briain’s Go 8 Bit tap of a tablet or smartphone away. rolling it out earlier in the year. Motion Southeastern Motion will allow will offer TV programmes and eBooks e-Books passengers to read local, national and from Amazon Prime and Kobo – the first Call Me By Your Name by financial news, check social media, such partnerships of their kind anywhere Andre Aciman respond to emails, watch Amazon Prime on a UK transport network. Widows by Lynda La Plante box sets, read e-books through Kobo, “We know that people use their time as well as get up-to-date, live travel spent travelling on our trains in different Magazines information on Southeastern’s network. ways, whether that’s helping them BBC Countryfile This is on top of Southeastern’s existing prepare for work with the latest news BBC History travel and timetable information. from the City or introduce a new box set Cosmopolitan Motion is available on Metro, Mainline into their evening viewing. and Highspeed trains across south east “Whether you’re catching up with News feeds London and . the news first thing in the morning or Financial Times And in case you were wondering winding down with a box set on your Kent Media Group about those dreaded WiFi blackspots commute home, we hope that Motion will – don’t worry. The content should be offer something for you.” Podcasts Anger Management with Nick Clegg To access Motion, log on to Southeastern WiFi on your device or enter Soundtracking with http://southeastern-media.on.icomera.com/ into your browser. Edith Bowman Hip Hop Saved My Life For more information, visit www.southeasternrailway.co.uk/se_motion

Autumn/Winter 2018 5 Train improvement

Sparkling success A £30 million investment to revamp 112 Southeastern trains is benefiting thousands of passengers

outheastern has completed its of daily passengers deserve the highest £30 million joint venture with levels of comfort and that’s why our Eversholt Rail and Bombardier trains have been renovated. We are to upgrade a third of its very proud of our teams who have trains, as the Class 375 fleet worked incredibly hard over the past Scelebrated 15 years serving passengers. three years to ensure trains have been Engineering teams worked around refurbished to the highest standards.” the clock to update and enhance the Southeastern train carriages are to improve our passengers’ cleaned every night, but the refresh journey experience. Each train required programme has set a new benchmark three weeks of work by 35 dedicated for comfort and cleanliness. So as to As part of the revamp: employees at Bombardier’s site in Derby. meet this, by the end of the year, all of • 83,000 seat covers were dry Work included a thorough back-to- Southeastern’s trains will have received cleaned, basics clean and refurbishment of seats, a full deep-clean by new service • 20,500 litres of paint were floors, toilets and fittings – such as grab providers Servest. applied, rails and tables. Meanwhile on the The revamping of trains and • 11km of carpet and 1.6km of outside, bodywork bumps and bruises stations is just one example of lino were replaced were smoothed out and the white paint Southeastern’s franchise commitments • 448 new windscreens were replaced by a deep, Southeastern blue. of more than £78 million to improve the fitted. David Statham, Managing Director experience of passengers travelling of Southeastern, said: “Our thousands across their network.

6 On Board Delighting our customers Pride of the fleet Britain’s fastest domestic passenger train was given a rainbow makeover this summer as part of our commitment to the diverse communities we serve

outheastern proudly The idea for the #trainbow livery, unveiled a specially-livered applied to one of Southeastern’s iconic rainbow train at St Pancras Class 395 ‘Javelin’ trains used on the International station on Highspeed service which travels at up to 6 July, ahead of London Pride. 140mph and connects London St Pancras SThe train ran on all of Southeastern’s with destinations across Kent, came from Highspeed routes until September, Southeastern’s own employees. during which time passengers and Scott Maynard, Human Resources photographers alike were invited to Director at Southeastern, said: “Our share their pictures of the train using colleagues wanted to do something the hashtag #trainbow on social that demonstrated Southeastern’s proud media including Twitter, Facebook championing of equality and inclusion, and Instagram. particularly among those who identify The train brought the love to LGBT+ as LGBT+. We’re always keen to do even Pride events in London and Kent (Saturday 18 August) and Tunbridge more to create a working environment throughout the summer, bringing Wells Pride and Pride (Sunday that encourages all of our colleagues to a splash of colour to London Pride 26 August), connecting with other bring their whole self to work – and this (Saturday 7 July), Margate Pride Southeastern train services between specially-liveried train was a fantastic (Saturday 11 August), Pride Kent, and London. symbol of that ongoing commitment.”

Autumn/Winter 2018 7 Out and about

Margate is 85 minutes on the Need for speed train from London St Pancras Southeastern high-speed services make it easy to visit fantastic places in Kent and the south east. Ashford is 34 Here are two hidden gems… minutes on the train from London St Pancras MARGATE Get moving

Margate has become famous for attracting creative, arty people and is now known as Shoreditch-on-Sea. The culture-focused community, cheaper house prices and life by the sea are big draws and, as an additional benefit, the high-speed service means people can live there and still commute to London.

MARGATE Dream on

Margate’s iconic Dreamland reopened in 2015 after a £25 million regeneration. It was the UK’s original seaside pleasure park and some of the vintage rides have been restored and brought back to their former glory. There are also art installations, street food and an eclectic live events programme. There’s something for everyone here.

MARGATE Arty pants

Margate is home to the Turner Contemporary art gallery, which sits right on the seafront. Artist JMW Turner had strong personal and artistic connections to Margate and it seems his namesake gallery is inspiring others. Since the gallery opened in 2011 it’s welcomed 2.7 million visitors and contributed more than £58 million to the local economy. It’s also the venue for the Turner Prize awards in 2019.

8 On Board MARGATE Bread and butter

Gemma Pearson founded Cyril’s in 2017. It’s a small takeaway sandwich shop in Margate and the idea for it came when she was on board a Southeastern train. “I commuted from Margate to London for six years and the time I spent on the train helped me assess the next stage in my life. I decided to follow a long-held dream of starting my own business and I used my journey to plan everything.” Why not pop in and grab one for the train home after a day out in Margate?

ASHFORD Business is booming

Ashford is getting a name for itself in the business world. There has been ASHFORD a huge amount of investment in the Link to the area – totalling £668 million across the borough. Around £520 million of that has continent been spent in Ashford town centre alone. A number of new offices, apartments, It is easy to get to central leisure facilities, shops and education London from Ashford, but centres can be seen from the entrance you can also hop on a of Ashford International Station… train and get to the French It’s where it’s all happening. capital too. International trains will continue to pass through on their way to Brussels and Paris with improvements to the platforms under way.

ASHFORD Cheers to that

Curious Brewery has arrived in Ashford town centre. It’s a state-of-the-art brewery and visitor all rolled into one and perfect for a day trip from London. There are guided public tours, a shop, restaurant and bar. It’s right by the train station, meaning visitors can sample the goods and get home safely and responsibly. Autumn/Winter 2018 9 Seasonal preparation

Why leaves on the line are no joke It’s the phrase that has passengers ould you ask someone to raising their eyes and sniggering into accelerate over their newspapers. But leaves on the black ice on the roads? No, says line really do pose a serious danger WNetwork Rail South East’s Managing to the railway and are definitely no Director John Halsall. “So why would you let train drivers drive at full laughing matter speed when leaves on the line pose the same danger on the railway?” Working with Southeastern and Govia Railway, Network Rail cleared 50 million leaves from the line, and jet-washed 183,000 of track in the south east – that’s the equivalent of seven times around Earth.

10 On Board A gel mixed with sand is spread on the track to help trains grip better

around-the-clock to clear leaves from the In numbers line – while Southeastern drivers practise driving in challenging conditions in train simulators. 183,000 Trains use This year, the trains will travel the miles of track has been high-powered water jets to equivalent of seven times around the jet-washed – that’s the blast leaf mulch Earth jet-washing the rails with jets so equivalent of off the tracks powerful they can cut through steel. The treatment trains will also cover times around 40,000 miles of track with a special gel, the Earth mixed with sand, to help trains grip the rail better. We also work all year round to clear trees and other hedgerows to ensure leaf 7 fall on the rail is minimised. In the past year, we have cleared 1,878,399 square metres of vegetation across Kent, Sussex and south London, that’s the equivalent of 264 football pitches. Southeastern’s Train Services Director Ellie Burrows said: “Our trains run in all sorts of challenging weather conditions and we’re on the case when it comes to dealing with them. “We don’t take risks when it comes to 1,878,399 “Leaves on the line are no ensuring the safety of our passengers square metres of joke,” added John. “As leaves which is why we have to change the vegetation – the fall on the rails they can get times of some trains during the daytime equivalent of compacted under the weight in order to keep peak time trains of trains and form a smooth and running punctually.” slippery layer, causing trains to lose grip. “We have a special “Therefore, train drivers, much 264 like when we drive in snow on seasonal timetable football pitches the roads, need more time to start which builds extra and stop. So in some areas we have time into journeys a special seasonal timetable which builds extra time into journeys because because passenger passenger safety has to be at the heart of safety has to be everything we do.” Network Rail has a 19-strong fleet at the heart of of autumn treatment trains which run everything we do”

Autumn/Winter 2018 11 Out and about From August 2016 – Charing Cross services begin stopping at London Bridge, Cannon Street services will not stop at London Bridge until January 2018

Docklands Light Rail Interchange Southeastern Other operator routes routes Ferry Link St Pancras 1 2 3 4 5 6 International Southeastern limited Other operator Underground Stratford Interchange Farringdon International service routes limited service routes

1 City Thameslink Tramlink Interchange Cannon Street Southeastern high speed route (HS1) Docklands Light Rail Blackfriars London Travelcard EurostarInterchange Interchange Waterloo Westcombe Southeastern ZonesOther 1-6 operator Greenwich routes routes Things East London Bridge (Zone 2 & 3) Park Charlton Woolwich Arsenal Abbey Wood Erith Charing 1 2 3 4 5 6 7 8 Ferry Link Cross St Pancras Southeastern Fastrack Interchange high speed service routes LoughboroughInternational Elephant Deptford Maze Hill Woolwich Plumstead Belvedere Slade Underground & Castle Stratford Dockyard Green Southeastern limited New Cross service routes Oyster pay as you go area PLUSBUSInterchange through Farringdon (Zone 1 & 2) International London Travelcard ticketing available Victoria Junction Zones 1-8 Southeastern to do this City Thameslink Cannon Street St Johns Tramlink Interchange 1 high speed limited Step free access Blackfriars Kidbrooke Falconwood Bexleyheath service routesSoutheastern Greenwich Westcombe high speed route (HS1) Eurostar Interchange (Zone 2 & 3) Park Charlton Woolwich Arsenal Abbey Wood Pay as you go can be used between St Pancras and Stratford International. Waterloo DenmarkPeckham HillNunhead Rye Lewisham Blackheath Eltham Welling Barnehurst Oyster pay as you go area 2 East (Zone 2 & 3) Speci c fares apply on this route. Capping does not apply. winter CharingBrixton Cross Hither Green Southeastern Step free access Youhigh can speed use pay service as you routes go between London, and Swanley. Loughborough Elephant London Bridge Deptford Maze Hill Mottingham Woolwich SidcupPlumsteadAlbany Park BelvedereBexley ErithCrayford Slade Limited station call Herne Hill & Castle Crofton Park Dockyard Green Speci c fares apply. From historical (Zone 2 & 3) (Zone 1 & 2) New Cross Victoria Junction For information about Oyster and Pay as you go fares visit: t.gov.uk/fares 03/16 New Eltham St Johns Lee Southeastern Ladywell Dartford high speed limited Kidbrooke Falconwood Bexleyheath service routes landmarks to winter Stone Crossing West Dulwich Grove Park Ebbseet 3 DenmarkPeckham HillNunhead Rye Greenhithe (for Bluewater) Pay as you go can be used between St Pancras and Stratford International. Lewisham Blackheath Eltham Welling Barnehurst International wonders, there’s plenty 2 Brixton Catford (Zone 2 & 3) Specific fares apply on this route. Capping does not apply. Catford Bridge Swanscombe Hither Green Sydenham Hill Northeet to do in our region Mottingham Sidcup Albany Park Bexley Crayford Sheerness-on-Sea Elmstead Woods Lower Bellingham QueenboroughFor information about Oyster and Pay as you go fares visit: tfl.gov.uk/fares 03/18 Sydenham Lee New Eltham Higham Crofton Park #SEhiddengems Beckenham Hill Dartford Swale Catford Ladywell Park Chislehurst Herne Hill Sundridge Stone Crossing New Ravensbourne Grove Park (Zone 2 & 3) Penge East Beckenham Bromley 3 Greenhithe Ebbsfleet North St Mary Cray Swanley Farningham Road Meopham International Sittingbourne Kent House TeynhamFaversham WhitstableChest eldHerne & Swalecliffe Bay West Dulwich Catford Swanscombe Bridge Birchington-on-Sea Long eld Sole StreetNorthfleet Sheerness-on-Sea Shortlands Bromley SouthBickley RochesterChathamGillinghamRainham Newington Westgate-on-Sea Sydenham Hill Clock House Beckenham Queenborough 4 Junction Elmstead Woods CuxtonGravesend Bellingham Petts Wood Swale Selling Margate Lower Sydenham Eynsford Higham Elmers End Beckenham ( Sundridge ( Kent Kemsley Broadstairs Penge East Hill Chislehurst Strood Kent Eden Park Park Orpington Shoreham ) New Ravensbourne ) Dumpton Park Bromley Kent Sittingbourne West WickhamBeckenham North Canterbury West Kent House St Mary Cray Swanley Otford Farningham Road Meopham Halling TeynhamFaversham WhitstableChestfieldHerne & Swalecliffe Bay Ramsgate

Hayes (Kent) Chels eld Birchington-on-Sea Longfield Sole Street Shortlands Bromley SouthBickley RochesterChathamGillinghamRainham Newington Westgate-on-Sea Clock House Beckenham Kemsing 4 Junction Knockholt Selling Margate 5 Elmers End Petts Eynsford Borough Green & Wrotham (Kent Sturry Wood (Kent Minster Broadstairs Eden Park BatShoreham & Ball West Malling ) Sandwich DuntonOrpington Green (Kent) ) Dumpton Park 6 (for Kings Hill) Canterbury East West Wickham Canterbury West Otford New Hythe Ramsgate Bekesbourne Deal Hayes (Kent) Chelsfield Halling Adisham East Malling Kemsing 5 Knockholt Snodland Aylesham Sturry Sevenoaks Borough Green & Wrotham Minster Winter Snowdown Bat & Ball West Malling Martin Mill Sandwich 6 Maidstone Barracks(for Kings Hill) Shepherds Well Wonderland in Dunton Maidstone East Canterbury East Green Maidstone West New Hythe Chilham Kearsney Hyde Park offers Bearsted Bekesbourne Deal 7 Priory Adisham thrilling rides East Malling Hollingbourne Chartham Hildenborough Wateringbury Aylesford and festive Folkestone Central Walmer 8 feel-good food Barming Harrietsham Aylesham Sevenoaks Wye Folkestone West Snowdown Paddock Beltring (for Leeds Castle) Martin Mill Maidstone Barracks Charing Shepherds Well Wood Maidstone East Maidstone West Chilham Kearsney Bearsted MardenEast StaplehurstFarleigh Headcorn Pluckley Ashford Westenhanger Sandling Dover Priory High Brooms Hollingbourne International Hildenborough Wateringbury Tunbridge Wells Folkestone Central Harrietsham Ham Street Frant Yalding LenhamAppledore Wye Folkestone West Wadhurst Paddock Beltring Charing Tonbridge StonegateWood Rye Etchingham Marden HeadcornOre Pluckley Ashford Westenhanger Sandling High Brooms Robertsbridge Hastings International CrowhurstWest St Leonards Tunbridge Wells Battle St Leonards Warrior Square Ham Street Frant Appledore Wadhurst Stonegate Rye

Docklands Light Rail Etchingham Ore Interchange Southeastern Other operator Robertsbridge Hastings routes routes CrowhurstWest St Leonards 1 2 3 4 5 6 7 8 Ferry Link Battle St Leonards Warrior Square St Pancras International Southeastern limited Underground Stratford Interchange Farringdon International service routes London Travelcard Zones 1-8 1 City Thameslink Cannon Street Tramlink Interchange Blackfriars Southeastern Greenwich Westcombe high speed route (HS1) Eurostar Interchange Waterloo (Zone 2 & 3) Park Charlton Woolwich Arsenal Abbey Wood Oyster pay as you go area East Charing Cross Southeastern Step free access high speed service routes Loughborough Elephant London Bridge Deptford Maze Hill Woolwich Plumstead Belvedere Erith Slade Limited station call & Castle Dockyard Green (Zone 1 & 2) New Cross Victoria Junction The course of St Johns Southeastern high speed limited Kidbrooke Falconwood Bexleyheath service routes British history changed forever Pay as you go can be used between St Pancras and Stratford International. DenmarkPeckham HillNunhead Rye Lewisham Blackheath Eltham Welling Barnehurst at the Battle of 2 Brixton (Zone 2 & 3) Specific fares apply on this route. Capping does not apply. Hither Green Hastings in 1066. Mottingham Sidcup Albany Park Bexley Crayford Find out how at

For information about Oyster and Pay as you go fares visit: tfl.gov.uk/fares 03/18 Battle Abbey Lee New Eltham Crofton Park Dartford Catford Ladywell Herne Hill Stone Crossing (Zone 2 & 3) Grove Park 3 Greenhithe Ebbsfleet International12 On Board West Dulwich Catford Swanscombe Bridge Northfleet Sheerness-on-Sea Sydenham Hill Queenborough Elmstead Woods Gravesend Bellingham Swale Lower Sydenham Higham Beckenham Hill Sundridge Kemsley Penge East Park Chislehurst Strood New Ravensbourne Bromley Sittingbourne Beckenham North Kent House St Mary Cray Swanley Farningham Road Meopham TeynhamFaversham WhitstableChestfieldHerne & Swalecliffe Bay

Birchington-on-Sea Longfield Sole Street Shortlands Bromley SouthBickley RochesterChathamGillinghamRainham Newington Westgate-on-Sea Clock House Beckenham 4 Junction Selling Margate Elmers End Petts Eynsford (Kent Wood (Kent Broadstairs Eden Park Shoreham Cuxton ) Orpington (Kent) ) Dumpton Park West Wickham Canterbury West Otford Ramsgate Hayes (Kent) Chelsfield Halling

Kemsing 5 Knockholt Snodland Sturry Borough Green & Wrotham Minster Bat & Ball West Malling Sandwich 6 Dunton (for Kings Hill) Canterbury East Green New Hythe Bekesbourne Deal 7 Adisham East Malling Chartham Aylesford Walmer 8 Barming Aylesham Sevenoaks Snowdown (for Leeds Castle) Martin Mill Maidstone Barracks Shepherds Well Maidstone East Maidstone West Chilham Kearsney Bearsted East Farleigh Dover Priory Hollingbourne Hildenborough Wateringbury Folkestone Central Harrietsham Yalding Lenham Wye Folkestone West Paddock Beltring Charing Tonbridge Wood

Marden Staplehurst Headcorn Pluckley Ashford Westenhanger Sandling High Brooms International

Tunbridge Wells Ham Street Frant Appledore Wadhurst Stonegate Rye

Etchingham Ore Robertsbridge Hastings CrowhurstWest St Leonards Battle St Leonards Warrior Square From August 2016 – Charing Cross services begin stopping at London Bridge, Cannon Street services will not stop at London Bridge until January 2018

Docklands Light Rail This year marks Interchange Southeastern Other operator routes theroutes 400th year Ferry Link St Pancras 1 2 3 4 5 6 since the Royal International Southeastern limited Other operator Underground Stratford Dockyard was Interchange Farringdon International service routes limitedestablished service routes 1 City Thameslink Tramlink Interchange Cannon Street Southeastern high speed route (HS1) Docklands Light Rail London Travelcard Interchange Blackfriars Southeastern Other operator Eurostar Interchange Waterloo Greenwich Westcombe Zones 1-6 East London Bridge (Zone 2 & 3) Park Charlton Woolwich Arsenal Abbey Wood Erith routes routes Charing 1 2 3 4 5 6 7 8 Ferry Link Cross St Pancras Southeastern Fastrack Interchange high speed service routes LoughboroughInternational Elephant Deptford Maze Hill Woolwich Plumstead Belvedere Slade Underground & Castle Stratford Dockyard Green Southeastern limited New Cross service routes Oyster pay as you go area PLUSBUSInterchange through Farringdon (Zone 1 & 2) International London Travelcard ticketing available Victoria Junction Zones 1-8 Southeastern City Thameslink Cannon Street St Johns Tramlink Interchange 1 high speed limited Step free access Blackfriars Kidbrooke Falconwood Bexleyheath service routesSoutheastern Greenwich Westcombe high speed route (HS1) Eurostar Interchange (Zone 2 & 3) Park Charlton Woolwich Arsenal Abbey Wood Pay as you go can be used between St Pancras and Stratford International. Waterloo DenmarkPeckham HillNunhead Rye Lewisham Blackheath Eltham Welling Barnehurst Oyster pay as you go area 2 East (Zone 2 & 3) Speci c fares apply on this route. Capping does not apply. CharingBrixton Cross Hither Green Southeastern Step free access Youhigh can speed use pay service as you routes go between London, Dartford and Swanley. Loughborough Elephant London Bridge Deptford Maze Hill Mottingham Woolwich SidcupPlumsteadAlbany Park BelvedereBexley ErithCrayford Slade Limited station call Herne Hill & Castle Crofton Park Dockyard Green Speci c fares apply. (Zone 2 & 3) (Zone 1 & 2) New Cross Victoria Junction For information about Oyster and Pay as you go fares visit: t.gov.uk/fares 03/16 New Eltham St Johns Lee Southeastern Ladywell Dartford high speed limited The cathedral is Kidbrooke Falconwood Bexleyheath service routes Stone Crossing a big draw here, West Dulwich Grove Park Ebbseet 3 DenmarkPeckham HillNunhead Rye Greenhithe (for Bluewater) Pay as you go can be used between St Pancras and Stratford International. Lewisham Blackheath Eltham Welling Barnehurst International but did you know 2 Brixton Catford (Zone 2 & 3) Specific fares apply on this route. Capping does not apply. Catford Bridge Swanscombe Hither Green Canterbury is also Sydenham Hill Northeet Mottingham Sidcup Albany Park Bexley Crayford Sheerness-on-Sea home to Kent’s only Elmstead Woods Gravesend Lower Bellingham QueenboroughFor information about Oyster and Pay as you go fares visit: tfl.gov.uk/faresRoman Museum?03/18 Sydenham Lee New Eltham Higham Crofton Park Beckenham Hill Dartford Swale Catford Ladywell Park Chislehurst Strood Herne Hill Sundridge Stone Crossing Kemsley New Ravensbourne Grove Park (Zone 2 & 3) Penge East Beckenham Bromley 3 Greenhithe Ebbsfleet North St Mary Cray Swanley Farningham Road Meopham International Sittingbourne Kent House TeynhamFaversham WhitstableChest eldHerne & Swalecliffe Bay West Dulwich Catford Swanscombe Bridge Birchington-on-Sea Long eld Sole StreetNorthfleet Sheerness-on-Sea Shortlands Bromley SouthBickley RochesterChathamGillinghamRainham Newington Westgate-on-Sea Sydenham Hill Clock House Beckenham Queenborough 4 Junction Elmstead Woods CuxtonGravesend Bellingham Petts Wood Swale Selling Margate Lower Sydenham Eynsford Higham Elmers End Beckenham ( Sundridge ( Kent Kemsley Broadstairs Penge East Hill Chislehurst Strood Kent Eden Park Park Orpington Shoreham ) New Ravensbourne ) Dumpton Park Bromley Kent Sittingbourne West WickhamBeckenham North Canterbury West Kent House St Mary Cray Swanley Otford Farningham Road Meopham Halling TeynhamFaversham WhitstableChestfieldHerne & Swalecliffe Bay Ramsgate

Hayes (Kent) Chels eld Birchington-on-Sea Longfield Sole Street Shortlands Bromley SouthBickley RochesterChathamGillinghamRainham Newington Westgate-on-Sea Clock House Beckenham Kemsing 4 Junction Knockholt Selling Margate 5 Elmers End Petts Eynsford Snodland Borough Green & Wrotham (Kent Sturry Wood (Kent Minster Broadstairs Cuxton Eden Park BatShoreham & Ball West Malling ) Sandwich DuntonOrpington Green (Kent) ) Dumpton Park 6 (for Kings Hill) Canterbury East West Wickham Canterbury West Otford New Hythe Ramsgate Bekesbourne Deal Hayes (Kent) Chelsfield Halling Adisham East Malling Chartham Kemsing Aylesford 5 Knockholt Walmer Barming Snodland Aylesham Sturry Sevenoaks Borough Green & Wrotham Minster Snowdown Bat & Ball West Malling Martin Mill Sandwich 6 Maidstone Barracks(for Kings Hill) Shepherds Well Dunton Maidstone East Canterbury East Green Maidstone West New Hythe Chilham Kearsney Bearsted Bekesbourne Deal 7 East Farleigh Dover Priory Adisham East Malling Hollingbourne Chartham Hildenborough Wateringbury Aylesford Folkestone Central Walmer 8 Barming Harrietsham Aylesham Sevenoaks Yalding Lenham Wye Folkestone West Snowdown Paddock Beltring (for Leeds Castle) Martin Mill Maidstone Barracks Charing Shepherds Well Tonbridge Wood Maidstone East Maidstone West Chilham Kearsney Bearsted MardenEast StaplehurstFarleigh Headcorn Pluckley Ashford Westenhanger Sandling Dover Priory High Brooms Hollingbourne International Hildenborough Wateringbury Tunbridge Wells Folkestone Central Harrietsham Ham Street Frant Yalding LenhamAppledore Wye Folkestone West Wadhurst Paddock Beltring Charing Tonbridge StonegateWood Rye Etchingham Marden Staplehurst HeadcornOre Pluckley Ashford Westenhanger Sandling High Brooms Robertsbridge Hastings International CrowhurstWest St Leonards Tunbridge Wells Battle St Leonards Warrior Square Ham Street Frant Pretend to be king Appledore Wadhurst of Dover Castle Stonegate Rye for the day or Etchingham Ore explore the Secret Robertsbridge Hastings CrowhurstWest St Leonards Wartime Battle St Leonards Warrior Square

A wander around the historic fish huts and visit to the aquarium will whet your appetite for a big plate of fish and chips in Hastings

Autumn/Winter 2018 13 Station improvements Maidstone makeover Passengers in Kent can look forward London. Additional direct services to a bigger, better and more attractive to London will start running from the Maidstone East station thanks to a station from December 2019 when new £2.5 million redevelopment. trains will run from Maidstone East to A derelict Victorian is being Cambridge. demolished to make way for a During the demolition of the pub spacious landscaped entrance, and the redevelopment of the station an attractive glass front and new there will be an impact on the station facilities for passengers and staff, and surrounding area, including: including a waiting room, café, ticket • Station Road, leading to platforms office and staff room. 2 and 3 is now closed until summer The redevelopment is funded by 2019. the rail industry through the National a key part of Kent County Council and • The taxi and mini-cab rank has been Stations Improvement Programme and Maidstone Borough Council’s plans to relocated to the Southeastern car by Kent County Council through the regenerate the area around the station park until summer 2019. Local Growth Fund. and create a gateway to the town. • Pedestrian routes leading to As well as being a boost to rail Maidstone East is the main station the station have changed until passengers, the redevelopment is in the town and has regular services to summer 2019.

Accessibility gets our vote

We obviously want as much of that money as possible to be used to improve Southeastern stations. Step-free access improvements have already been made at 13 Southeastern stations in recent years, including Herne Hill, Gravesend and Canterbury West. Southeastern’s Accessibility Manager Justin Ryan said: “We know our passengers want it to be simple and easy to travel by train, including those with mobility issues, heavy luggage or travelling with young children. Most of the railway was built in the 19th century, and while Victorian engineers were real pioneers, they didn’t design Local MP Adam Holloway (2nd right) with members of the Gravesham their stations to be as accessible as our Access Group marking the annual Disability Awareness Day passengers expect today. “The Government is expected Passengers, stakeholders and mobility Transport published its Inclusive Transport to announce in early 2019 which groups have been nominating Strategy, and announced that up to stations will benefit, so we hope our their local station for accessibility £300 million of Government funding passengers have helped us make a improvements that will help disabled would be made available for step-free really strong case, so that a significant passengers, as well as those with access improvements, including lifts, slice of the £300m Access for All fund is heavy luggage or pushchairs. subways and bridges, at railway stations spent on installing step-free access at In July 2018, the Department for between 2019 and 2024. Southeastern stations.”

14 On Board Delighting our customers

Improvements at Staplehurst

We’ve completed a major, £1.1 million expansion and upgrade of the car park at Ben Bryant and Staplehurst station, in response Daniella Stewart to growing demand from regular with Toby commuters, and passengers travelling for leisure. Work included the creation of around 300 extra car parking spaces, as well as improvements to CCTV and lighting. The existing car park was also adapted to ensure that more parking spaces are available, improving access for both pedestrians and traffic. Work began in the spring – part of a £78 million programme of investment to improve passengers’ experience while travelling. Steve Martin, Facilities Project Manager at Southeastern, said: “We’re pleased we were able to make this investment in expanding the car park at Staplehurst station as it was what a lot of our regular customers had been asking for.” Mind the gap!

They say dogs are man’s best friend “The incident was over in an and it seems like the reverse is also instant,” said Ben. “His back half slid the case when Railway Enforcement between the train and platform and I Officer Ben Bryant saved a travelling managed to grab him just in time.” mutt from a messy end. Toby’s owner Jodie later tweeted: Dog Toby was alighting the train at “A massive thank you to Ben and Gillingham but his back legs slipped Danni for saving our puppy.” through the gap between the train Ben said: “I was pleased to help. and the platform and he began to Mum and daughter were very From left to right: Kevin Nason, slide backwards. grateful. The dog was running DfT; Southeastern’s Lee Luckily Ben was on hand with around like nothing had happened.” Malcolm, Steve Martin and colleague Daniella Stewart and he Daniella commended her heroic Peter Stapleton; MP ; grabbed Toby’s lead and hauled him colleague. “He handled it very David Wornham, Southeastern to safety. calmly,” she said. and contractor Mike Hawkins

Autumn/Winter 2018 15 Community

Actor and local resident Mark Rylance helped out...

...and Managing Director David Statham certainly got stuck in A brush with fame A new mural has transformed a busy “This complements work we’re already of a big and ambitious transformation station underpass and set a new Guinness doing to regenerate Herne Hill and a programme for the station which includes World Record at the same time. number of stations on our network. We new lighting, removing anti-graffiti Southeastern staff joined members have some beautiful station buildings and panelling and providing a new lick of of the local community at Herne Hill understand looking after them is important paint. The station side of the underpass station in setting a new world record for – not only as guardians of history, but also will also undergo a facelift, with new the most contributions to a ‘colour by so local communities can be proud of the boards added so members of the numbers’ picture. stations they use every day.” community can display artwork, Through the efforts of over 2,300 The mural has been created on exhibitions and local information. local primary school children, film star parachute fabric, which was then pasted In addition to sprucing up the station, Mark Rylance, local MP Helen Hayes, into place, before being covered with Herne Hill Forum is currently working local residents and rail passengers anti-grafitti varnish. The extensively used with Southeastern to plan how they can who stopped off on their way home, the passageway provides a vital link between develop a space on the first floor of the 40-metre long mural was created in just local shops, businesses, transport hubs station, which is currently not, used into a two days. and public spaces. It is just one element new town hall and community centre. Local artist Victor Szepessy was commissioned by Herne Hill Forum to create a design that would transform the underpass. He chose to incorporate a range of people, places, fables and myths from Herne Hill history. Southeastern Managing Director and local resident David Statham volunteered at the world record attempt, helping local primary school children complete the mural. He said: “It was fantastic to see the local community come together to help colour the mural, which I’m sure people will be proud to walk past for many years to come.

16 On Board aster wa to the beach Get out o town igh speed trains direct fro t Pancras nternational to Tankerton Beach hitstable

Book tickets and full T&Cs at southeasternrailwacoukhighspeed Performance Our service stats Here are our performance results from February to July 2018

Ticket office Ticket vending machines opening hours Our ticket vending machines We averaged an were available for open rate of 93.1% against our committed 91.7% opening hours of the time

Customer comments We have received Environmental 0.327 performance complaints per 1,000 customer journeys Site electricity (by month)

In six months there were 81.83 3.3% million passenger increase in consumption journeys made on our network Site gas (by month)

Complaints per 1,000 passenger journeys 16.5% Accessibility issues 0.004 increase in consumption Company policy 0.023 Complaints handling 0.038 Waste recycled (% by period) Delay compensation schemes 0.041 Environmental 0.001 Fares, Retailing 0.046 Other 0.002 25.7% Provision of information 0.008 decrease Quality on train 0.047 Safety & Security 0.009 Train energy (by period) Staff conduct & availability 0.024 Station quality 0.006 Timetabling and connection issues 0.017 Train service performance 0.061 Overall 0.327 3.5% increase in consumption

18 On Board Performance Train punctuality We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time. In the interests of transparency, we are publishing both scores for the first time and the chart below shows our PPM scores in the last period.

Ticket vending machines Southeastern total 1 Apr 18 – 29 Apr 18 – 28 May 18 – 25 Jun 18 – 23 Jul 18 – 20 Aug 18 – 16 Sep 18 – 28 Apr 18 27 May18 24 Jun 18 22 Jul 18 19 Aug 18 15 Sep 18 13 Oct 18

PPM Period 89.06% 89.15% 86.97% 86.90% 90.84% 92.79% 91.14% PPM Moving Annual Average 88.25% 87.90% 87.67% 87.51% 87.46% 87.63% 87.64%

Line of Route Period 87.23% 88.17% 81.72% 82.65% 89.29% 88.98% 86.80% Chatham via Sole Street Line 90.86% 89.28% 88.77% 85.11% 89.29% 91.88% 90.79% Paddock Wood Line 88.59% 86.64% 84.81% 85.72% 89.95% 91.43% 89.21% Maidstone East Line 91.93% 89.56% 91.87% 88.19% 92.08% 93.83% 88.87% Sheerness Line 97.38% 93.96% 92.24% 95.32% 96.70% 92.31% 97.51% Valley Line 91.11% 90.96% 92.30% 93.37% 94.40% 97.40% 94.64% High Speed Via Ashford 89.86% 86.30% 88.36% 86.95% 89.10% 91.65% 90.66% High Speed via Gravesend 92.56% 87.48% 87.66% 87.61% 89.99% 92.46% 90.05% Dartford via 90.55% 89.47% 84.76% 86.67% 90.33% 92.75% 90.76% Victoria to Orpington Line 92.56% 87.89% 91.12% 85.15% 91.80% 94.45% 92.95% Hayes Line 91.14% 90.51% 85.99% 87.87% 90.71% 92.92% 93.16% Orpington via Grove Park Line 85.67% 91.78% 89.07% 88.48% 92.36% 94.47% 91.83% Dartford via Sidcup Line 88.55% 85.63% 82.23% 83.79% 89.18% 91.35% 89.28% Dartford via Charlton and Lewisham Line 89.01% 88.03% 84.25% 87.28% 90.77% 92.65% 92.66% Dartford Via Greenwich 92.02% 89.71% 86.31% 88.66% 92.33% 94.70% 91.71%

Line of Route MAA Hastings Line 86.97% 86.70% 86.27% 85.83% 85.57% 85.46% 85.34% Chatham via Sole Street Line 88.09% 87.78% 87.64% 87.40% 87.28% 87.51% 87.62% Paddock Wood Line 86.75% 86.29% 86.07% 85.92% 85.85% 86.16% 86.29% Maidstone East Line 84.50% 84.30% 84.39% 84.37% 84.35% 84.88% 85.31% Sheerness Line 95.92% 95.70% 95.35% 95.38% 95.30% 94.90% 94.94% 91.10% 90.66% 90.52% 90.34% 90.54% 90.91% 91.09% High Speed Via Ashford 87.68% 87.47% 87.42% 87.28% 87.19% 87.53% 87.54% High Speed via Gravesend 91.04% 90.56% 90.20% 89.83% 89.60% 89.62% 89.44% Dartford via Bexleyheath Line 86.87% 86.62% 86.45% 86.47% 86.60% 86.77% 86.69% Victoria to Orpington Line 87.18% 86.94% 86.97% 86.83% 86.80% 87.20% 87.63% Hayes Line 89.74% 89.34% 88.99% 88.73% 88.71% 88.74% 88.70% Orpington Via Grove Park 90.74% 90.41% 90.09% 89.92% 89.74% 89.81% 89.69% Dartford via Sidcup Line 85.46% 84.86% 84.58% 84.42% 84.42% 84.61% 84.51% Dartford via Charlton and Lewisham Line 86.82% 86.50% 86.33% 86.44% 86.49% 86.69% 86.87% Dartford via 88.22% 87.86% 87.59% 87.60% 87.77% 87.91% 87.68%

Autumn/Winter 2018 19 Performance Train punctuality We monitor how punctual our services are by using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time. This timetable shows by line of route, the ‘Right Time’ running for your service. Right Time is recorded at its destination within 59 seconds of the time stated in the timetable.

Southeastern total 1 Apr 18 – 29 Apr 18 – 28 May 18 – 25 Jun 18 – 23 Jul 18 – 20 Aug 18 – 16 Sep 18 – 28 Apr 18 27 May18 24 Jun 18 22 Jul 18 19 Aug 18 15 Sep 18 13 Oct 18

RT Period 66.7% 65.0% 66.7% 64.7% 69.8% 73.0% 67.7% RT Moving Annual Average 63.3% 62.8% 62.6% 62.6% 62.8% 63.3% 63.5%

Line of Route Period Hastings Line 74.11% 69.34% 63.04% 64.13% 68.85% 69.44% 64.19% Chatham via Sole Street Line 69.41% 67.67% 73.38% 66.22% 70.37% 74.95% 70.16% Paddock Wood Line 72.11% 68.38% 66.17% 66.55% 73.95% 72.10% 66.69% Maidstone East Line 61.61% 62.49% 77.28% 70.40% 75.82% 79.52% 68.76% Sheerness Line 72.77% 67.88% 72.76% 70.44% 68.83% 66.17% 73.62% Medway Valley Line 70.23% 67.59% 71.76% 70.99% 71.21% 77.81% 68.22% High Speed via Ashford 64.55% 61.60% 63.57% 58.26% 62.20% 63.38% 61.12% High Speed via Gravesend 64.45% 60.95% 62.13% 56.45% 61.17% 62.82% 58.44% Dartford via Bexleyheath Line 58.14% 62.99% 67.50% 67.54% 74.65% 79.25% 72.69% Victoria to Orpington Line 50.75% 48.84% 64.81% 55.86% 64.91% 67.27% 61.85% Hayes Line 74.48% 71.98% 63.99% 66.11% 70.51% 74.77% 71.86% Orpington via Grove Park Line 72.35% 70.27% 69.02% 65.06% 68.28% 74.04% 67.25% Dartford via Sidcup Line 61.25% 58.36% 58.40% 60.01% 67.33% 70.87% 63.89% Dartford via Charlton and Lewisham Line 65.70% 67.57% 63.45% 67.37% 72.35% 74.55% 74.73% Dartford Via Greenwich 64.16% 63.66% 70.17% 71.59% 76.93% 80.90% 75.80%

Line of Route MAA Hastings Line 70.55% 70.01% 69.12% 68.35% 67.67% 67.26% 66.59% Chatham via Sole Street Line 62.74% 62.44% 62.85% 62.85% 62.94% 63.68% 64.25% Paddock Wood Line 65.16% 64.78% 64.55% 64.45% 64.67% 65.15% 65.30% Maidstone East Line 51.15% 51.12% 52.36% 53.45% 54.60% 56.71% 58.51% Sheerness Line 61.95% 61.94% 62.41% 62.77% 62.95% 63.06% 63.83% Medway Valley Line 58.35% 57.76% 57.97% 57.77% 58.56% 60.19% 61.33% High Speed Via Ashford 60.42% 60.72% 61.13% 61.22% 61.54% 62.11% 62.13% High Speed via Gravesend 65.78% 64.76% 63.99% 62.91% 61.96% 61.54% 60.56% Dartford via Bexleyheath Line 56.35% 56.14% 56.38% 57.13% 58.39% 59.97% 60.73% Victoria to Orpington Line 46.80% 46.38% 47.20% 47.94% 48.66% 49.78% 51.27% Hayes Line 72.79% 72.09% 71.15% 70.54% 70.07% 69.96% 69.53% Orpington Via Grove Park 70.95% 70.40% 69.83% 69.40% 68.93% 68.98% 68.68% Dartford via Sidcup Line 61.89% 60.77% 60.00% 59.66% 59.66% 60.05% 59.69% Dartford via Charlton and Lewisham Line 65.91% 65.30% 64.63% 64.65% 65.15% 65.51% 65.74% Dartford via Greenwich Line 63.92% 63.05% 62.79% 63.04% 64.12% 64.85% 64.89%

20 On Board Performance Ticket office opening hours This table shows the ticket office opening hours percentage against planned hours for each station. It also shows the number of times any ticket office was closed for more than four hours due to an unplanned reason (such as short notice sickness or absence).

Opening Hours Actual Opening

Monday-Friday Saturday Sunday

Name of station AM PM AM PM AM PM Actual Opening Hours (as % of planned hours) last 6 Average months number Total of unplanned closures above 4 hours

Albany Park 6:10:00 19:30:00 8:10:00 14:50:00 8:10:00 13:30:00 93.26 32 Ashford International 5:30:00 21:30:00 5:30:00 21:30:00 6:00:00 21:30:00 99.81 4 Aylesham 6:30:00 13:10:00 6:30:00 13:10:00 closed closed 90.16 14 Barming 5:50:00 9:15:00 closed closed closed closed 92.23 0 Barnehurst 6:10:00 19:30:00 8:10:00 14:50:00 8:10:00 15:40:00 94.99 13 Battle 5:40:00 19:00:00 5:40:00 19:00:00 9:10:00 16:30:00 95.5 14 Bearsted 6:10:00 19:30:00 7:10:00 13:50:00 7:40:00 15:10:00 93.93 11 Beckenham Junction 6:10:00 19:40:00 6:30:00 19:40:00 8:10:00 17:40:00 97.95 14 Belvedere 6:10:00 18:40:00 7:40:00 14:20:00 closed closed 90.69 34 Bexley 6:10:00 19:30:00 6:10:00 19:30:00 8:10:00 15:40:00 91 27 Bexleyheath 6:10:00 20:00:00 6:30:00 20:00:00 8:10:00 16:40:00 88.71 36 Bickley 6:10:00 19:45:00 7:10:00 13:50:00 8:15:00 13:45:00 81.01 59 Birchington 5:45:00 12:25:00 6:45:00 13:25:00 closed closed 91.6 16 Blackheath 6:10:00 20:00:00 6:40:00 20:00:00 8:10:00 19:40:00 97.05 18 Borough Green 6:10:00 17:55:00 7:10:00 13:50:00 8:10:00 15:40:00 88.75 36 Brixton 6:40:00 20:00:00 8:10:00 14:50:00 closed closed 85.75 20 Broadstairs 6:15:00 19:30:00 6:15:00 19:30:00 8:10:00 15:40:00 92.71 31 Bromley North 6:15:00 19:00:00 7:20:00 14:00:00 closed closed 91.21 3 Bromley South 6:00:00 21:30:00 6:20:00 21:30:00 6:40:00 21:30:00 98.75 6 Canterbury East 6:10:00 20:20:00 6:10:00 20:20:00 7:30:00 19:00:00 93.17 21 Canterbury West 6:15:00 19:30:00 6:15:00 19:30:00 8:30:00 17:00:00 99.83 0 Catford Bridge 6:10:00 19:30:00 6:10:00 19:30:00 8:40:00 16:40:00 88.39 36 Charing 7:15:00 11:40:00 closed closed closed closed 91.92 9 Charlton 6:10:00 19:30:00 6:10:00 19:30:00 8:30:00 16:00:00 96.22 6 Chatham 5:45:00 20:00:00 6:15:00 20:00:00 7:00:00 19:00:00 97.82 6 Chelsfield 6:10:00 19:30:00 8:15:00 15:00:00 8:15:00 13:00:00 97.43 4 Chestfield & Swalecliffe 6:45:00 10:15:00 closed closed closed closed 60.1 7 Chislehurst 6:10:00 19:30:00 7:00:00 19:15:00 8:15:00 15:40:00 98.26 8 Clock House 6:10:00 19:30:00 7:20:00 13:50:00 closed closed 86.41 31 Crayford 6:10:00 19:30:00 6:40:00 20:00:00 8:10:00 15:40:00 91.72 17 Crowhurst 6:00:00 10:00:00 closed closed closed closed NA NA Dartford 6:10:00 20:40:00 6:10:00 19:40:00 7:10:00 20:40:00 98.6 9 Deal 5:45:00 19:10:00 5:45:00 19:10:00 7:30:00 16:00:00 97.98 6 Deptford 6:40:00 17:25:00 closed closed closed closed 93.39 25 Dover Priory 5:30:00 21:30:00 5:30:00 21:30:00 6:15:00 21:30:00 99.73 2 Ebbsfleet International 5:50:00 22:00:00 9:50:00 17:15:00 9:20:00 17:30:00 96.98 10 Eden Park 6:10:00 12:50:00 7:20:00 14:00:00 closed closed 96.42 10 Elmers End 6:10:00 19:30:00 6:10:00 19:30:00 closed closed 87.94 34 Elmstead Woods 6:00:00 19:30:00 8:15:00 14:50:00 8:15:00 15:40:00 96.99 14 Eltham 6:10:00 20:00:00 6:10:00 20:00:00 8:10:00 15:40:00 88.87 44 Erith 6:05:00 19:25:00 6:10:00 19:25:00 closed closed 83.52 44 Etchingham 6:10:00 12:55:00 7:20:00 14:00:00 closed closed 98.42 2 Eynsford 6:10:00 12:50:00 closed closed closed closed 97.62 10

Autumn/Winter 2018 21 Performance

Opening Hours Actual Opening

Monday-Friday Saturday Sunday

Name of station AM PM AM PM AM PM Actual Opening Hours (as % of planned hours) last 6 Average months number Total of unplanned closures above 4 hours

Falconwood 6:10:00 19:30:00 8:10:00 14:50:00 8:10:00 15:40:00 93.74 17 Farningham Road 6:10:00 10:30:00 closed closed closed closed 96.49 5 6:15:00 19:30:00 6:15:00 19:30:00 8:00:00 19:00:00 98.06 8 Folkestone Central 6:00:00 19:00:00 6:00:00 19:00:00 8:10:00 17:40:00 98.62 6 Folkestone West 6:25:00 13:05:00 7:35:00 14:15:00 closed closed 99.13 3 Frant 6:25:00 9:45:00 closed closed closed closed 97.17 1 Gillingham 6:10:00 20:00:00 6:10:00 20:00:00 7:00:00 19:00:00 98.76 8 Gravesend 5:45:00 20:00:00 5:45:00 20:00:00 6:45:00 20:00:00 98.56 17 Greenhithe 6:10:00 19:30:00 7:40:00 19:40:00 9:10:00 16:40:00 97.56 8 Greenwich 6:10:00 20:00:00 6:10:00 20:00:00 8:40:00 18:40:00 97.23 9 Grove Park 5:15:00 20:15:00 7:00:00 20:15:00 8:10:00 18:40:00 98.98 9 Harrietsham 6:10:00 10:25:00 closed closed closed closed 93.5 11 Hastings 5:50:00 20:30:00 5:50:00 20:30:00 5:50:00 20:30:00 99.46 2 Hayes 6:10:00 19:30:00 7:20:00 14:00:00 closed closed 74.67 51 Headcorn 6:00:00 19:20:00 7:10:00 13:50:00 8:10:00 16:30:00 98.16 3 Herne Bay 6:10:00 19:00:00 6:10:00 19:00:00 9:10:00 16:00:00 92.1 25 Herne Hill 6:10:00 19:40:00 6:30:00 19:40:00 8:10:00 17:40:00 98.57 11 High Brooms 6:20:00 19:00:00 7:10:00 13:50:00 closed closed 96.88 7 Higham 6:10:00 12:50:00 closed closed closed closed 99.2 2 Hildenborough 6:10:00 12:50:00 7:10:00 13:50:00 closed closed 97.83 4 Hither Green 6:10:00 20:00:00 6:10:00 19:30:00 8:10:00 19:40:00 96.33 13 Kearsney 6:40:00 10:20:00 closed closed closed closed NA NA Kent House 6:10:00 19:30:00 7:10:00 13:50:00 closed closed 76.12 32 Kidbrooke 6:10:00 19:30:00 6:40:00 19:30:00 9:00:00 14:40:00 89.53 59 Knockholt 6:15:00 9:40:00 closed closed closed closed 76.61 3 Ladywell 6:10:00 19:30:00 7:20:00 14:00:00 closed closed 76.93 44 Lee 6:10:00 19:30:00 7:40:00 14:20:00 8:10:00 15:40:00 88.62 37 Lenham 6:20:00 13:00:00 6:20:00 13:00:00 closed closed 86.46 19 Lewisham 6:10:00 20:50:00 6:10:00 20:20:00 7:10:00 20:50:00 97.8 16 London Bridge 4:50:00 1:20:00 5:05:00 1:20:00 6:45:00 1:20:00 99.88 4 London Cannon Street 7:15:00 19:40:00 closed closed closed closed 99.96 0 London Charing Cross 4:30:00 1:05:00 4:30:00 1:05:00 6:45:00 1:05:00 99.98 0 Longfield 6:15:00 19:30:00 7:15:00 13:30:00 8:15:00 13:00:00 91.61 28 Lower Sydenham 6:20:00 13:00:00 7:20:00 14:00:00 closed closed 92.61 14 Maidstone East 6:00:00 20:00:00 6:00:00 20:00:00 7:45:00 20:00:00 98.18 2 Maidstone West 6:15:00 12:50:00 6:10:00 12:50:00 closed closed 98.3 6 Marden 6:15:00 13:00:00 7:00:00 13:00:00 closed closed 97.14 6 Margate 6:15:00 19:30:00 6:15:00 19:30:00 9:10:00 16:40:00 93.55 19 Martin Mill 6:10:00 10:30:00 closed closed closed closed NA NA Maze Hill 6:10:00 19:30:00 6:10:00 19:30:00 closed closed 87.63 24 Meopham 6:15:00 12:45:00 8:00:00 13:15:00 closed closed 93.84 14 Mottingham 6:10:00 19:30:00 6:40:00 20:00:00 8:10:00 15:40:00 95.81 22 New Beckenham 6:20:00 13:00:00 7:20:00 14:00:00 closed closed 95.09 14 New Cross 6:10:00 20:00:00 6:10:00 20:00:00 8:10:00 20:00:00 95.46 29 New Eltham 6:10:00 20:00:00 6:40:00 20:00:00 8:10:00 15:40:00 93.02 17 Newington 6:10:00 10:00:00 closed closed closed closed 95.69 0 Northfleet 6:10:00 10:10:00 closed closed closed closed 93.81 2 Orpington 6:05:00 21:00:00 6:05:00 21:00:00 6:45:00 21:00:00 99.12 4 Otford 6:15:00 19:30:00 6:15:00 19:30:00 8:10:00 15:40:00 96.41 12 Paddock Wood 6:00:00 19:00:00 8:00:00 14:30:00 8:00:00 14:30:00 98.65 13 Penge East 6:10:00 19:30:00 6:40:00 19:30:00 8:10:00 15:40:00 94.86 8 Petts Wood 5:45:00 20:00:00 7:00:00 20:00:00 7:45:00 19:45:00 99.34 3 Pluckley 6:10:00 10:40:00 closed closed closed closed 83.49 28

22 On Board Performance

Opening Hours Actual Opening

Monday-Friday Saturday Sunday

Name of station AM PM AM PM AM PM Actual Opening Hours (as % of planned hours) last 6 Average months number Total of unplanned closures above 4 hours

Plumstead 6:10:00 19:30:00 6:10:00 19:30:00 8:10:00 15:40:00 90.79 17 Queenborough 7:00:00 11:00:00 8:00:00 12:00:00 closed closed 91.53 1 Rainham 6:00:00 19:30:00 7:00:00 19:00:00 8:00:00 19:00:00 97.87 4 Ramsgate 6:15:00 20:00:00 6:15:00 20:00:00 6:15:00 16:30:00 99.01 2 Robertsbridge 6:10:00 12:50:00 7:10:00 13:45:00 closed closed 96.12 10 Rochester 6:10:00 19:30:00 6:45:00 13:25:00 closed closed 99.32 7 Sandling 6:20:00 13:00:00 closed closed closed closed 96.35 6 Sandwich 6:30:00 11:00:00 6:30:00 11:00:00 closed closed 91.99 12 Sevenoaks 6:15:00 21:00:00 6:15:00 21:00:00 7:15:00 21:15:00 98.53 8 Sheerness-On-Sea 6:30:00 13:10:00 6:30:00 13:15:00 7:45:00 15:45:00 79.32 36 Shepherds Well 6:30:00 11:00:00 closed closed closed closed NA NA Shortlands 6:10:00 19:30:00 6:00:00 19:30:00 8:10:00 15:40:00 88.95 30 Sidcup 6:10:00 19:50:00 6:10:00 19:50:00 8:10:00 19:40:00 97.58 11 Sittingbourne 6:00:00 19:30:00 7:00:00 19:00:00 7:10:00 18:40:00 94.99 18 Slade Green 6:10:00 12:50:00 7:10:00 13:50:00 closed closed 94.65 27 Sole Street 6:30:00 10:30:00 closed closed closed closed 84.25 3 St Johns 7:10:00 13:50:00 closed closed closed closed 88.75 19 St Leonards Warrior Square 6:00:00 19:20:00 8:10:00 14:50:00 closed closed 88.86 27 St Mary Cray 6:10:00 19:30:00 6:10:00 19:30:00 8:15:00 16:40:00 94.33 36 Staplehurst 6:00:00 19:00:00 8:00:00 14:40:00 8:10:00 16:30:00 95.91 15 Stone Crossing 6:45:00 10:10:00 closed closed closed closed NA NA Stonegate 6:00:00 12:00:00 closed closed closed closed 93.19 11 Stratford International 8:30:00 18:00:00 9:00:00 13:00:00 closed closed 98.13 12 Strood 6:00:00 19:00:00 7:45:00 14:00:00 8:15:00 15:30:00 97.07 5 Sturry 6:30:00 10:00:00 closed closed closed closed 90.52 0 Sundridge Park 6:45:00 13:20:00 closed closed closed closed 75.44 44 Swanley 6:00:00 18:30:00 7:00:00 19:00:00 8:00:00 14:30:00 96.25 19 Swanscombe 6:10:00 12:50:00 8:40:00 15:20:00 closed closed 93.52 13 Sydenham Hill 6:40:00 20:00:00 9:00:00 15:50:00 closed closed 86.66 17 Teynham 6:30:00 9:30:00 closed closed closed closed 94.62 1 Tonbridge 5:40:00 21:40:00 5:40:00 21:10:00 6:30:00 21:30:00 99.85 2 Tunbridge Wells 5:55:00 21:40:00 6:30:00 20:40:00 7:45:00 21:55:00 99.49 1 Wadhurst 6:20:00 18:30:00 7:10:00 13:50:00 closed closed 88.86 27 Walmer 6:30:00 11:00:00 6:30:00 11:00:00 closed closed 97.8 4 Welling 6:10:00 19:30:00 6:10:00 19:30:00 8:10:00 16:40:00 85.94 30 West Dulwich 6:40:00 19:30:00 7:20:00 14:00:00 8:10:00 15:40:00 98.14 30 West Malling 6:00:00 19:00:00 7:30:00 14:10:00 8:15:00 15:30:00 94.53 16 West St Leonards 5:45:00 12:25:00 6:00:00 12:40:00 closed closed 73.36 37 West Wickham 6:10:00 19:30:00 7:20:00 14:00:00 closed closed 88.35 31 Westcombe Park 6:10:00 19:30:00 8:10:00 14:50:00 closed closed 79.55 34 Westgate-On-Sea 6:00:00 11:00:00 closed closed closed closed 96.17 6 Whitstable 6:10:00 19:00:00 6:10:00 19:00:00 9:10:00 16:00:00 96.69 11 Woolwich Arsenal 5:40:00 20:05:00 6:10:00 20:05:00 6:40:00 21:10:00 99.12 6 Woolwich Dockyard 6:40:00 13:20:00 closed closed closed closed 88.52 50 Wye 6:00:00 12:40:00 7:00:00 13:40:00 closed closed 96.57 10

Autumn/Winter 2018 23 More Splash

Less cash

Make great last longer with a Southeastern Weekender ticket

Travel to Rochester Off-Peak, Friday or Saturday, and return Saturday or Sunday. You can also get an extra 1/3 off with a Railcard. Book train tickets and see full T&Cs at southeasternrailway.co.uk/waystosave

31081_Southeastern_Value_Design_OnBoard_FP_Rochester 260x200.indd 1 23/10/2018 15:04