Little Creek Casino Hotel to Offer Guests the Best in Technology Services
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Klah-Che-MinKlah-Che-Min ?acaciAtalbix GeA te HelV yex ti stuLtuleI. A PUBLICATION OF SQUAXIN ISLAND TRIBE ?acaciAtalbix GeA te HelV yex ti stuLtuleI. DECEMBER 2 0 0 3 People of the Water COMPLIMENTARY Little Creek Casino Hotel To Offer Guests the Best in Technology Services Sam Askew, Hotel Director - As we have Hospitality. The information gathered in Not surprisingly, HBO also scored previously discussed, design and service response to this poll, faxed to 5,000 busi- highest in response to the question, what have power! So does technology. The ness travelers, is designed to help hoteliers cable TV network would you like to watch ability to control the guestroom environ- understand what guests want in television, in a hotel guestroom that is frequently ment, in terms of both entertainment and movies, Internet access, fax machines, unavailable on hotel channel lineups? atmosphere, also has broad appeal. A wide- refreshment centers and climate control. Showtime ranked next, followed by equal ranging survey conducted in October by Some results were surprising, even levels of response for ESPN, ESPN2, a lodging industry magazine, suggests that counter-intuitive. Let’s start with “Brand- Starz!, Speedvision, and the Sci-Fi Chan- today’s guests highly value certain cable and ing,” which focused on what people like nel. HBO also scored by far the highest network TV offerings, are willing to forego to watch on their guestroom television. as the favorite premium cable TV chan- some convenience for high technology and When asked what cable TV network nel, followed by Showtime and Cinemax. want to be able to regulate the ambiance they were most likely to watch in their guest- Perhaps in testimony to a sense of their rooms. As far as the Internet goes, rooms, a majority of respondents said HBO, of urgency, heightened since the terrorist they want it free and fast—or not at all. which is celebrating its 30th anniversary this attacks of Sept. 11, 2001, an inordinate These are among the key findings of year. Close to HBO in popularity: Cable number of people said they counted on an in-room entertainment survey sponsored News Network, or CNN. Next up: ESPN. by ESPN and implemented by LH-Lodging From then on, the drop-off was dramatic. Continued on Page 3. A view of construction from a top floor window Little Creek Casino A Familiar Face Casino Hotel as the Administrative As- sistant. in a New Position After nearly eight years with Tribal Gaming, I was offered the opportunity to enter into a mentorship program to study hotel management. I am very excited about the opportunity to study hotel man- KLAH-CHE-MIN agement. I feel a great deal of gratitude Squaxin Island to Michael Peters, Little Creek Casino As- sistant General Manager, and Sam Askew, Tribal News Hotel Director, for having the faith in me and my abilities and for giving me this op- 70 S.E. Squaxin Lane portunity. I love being part of Little Creek Shelton, WA 98584 Casino and I look forward to many years of service with them. PHONE: (360) 426-9781 I look forward to seeing you at the FAX: (360) 432-0858 hotel! Hoyt! Articles and opinions expressed in this publication are not necessarily the opinions of this publication or the Tribal Council. The Klah-Che-Min encourages Tribal What a Crew! Members to submit letters, articles, The folks pictured below are the fantastic photographs and drawings to be considered crew employed as laborers and installers at for publication, but are subject to editing. the Little Creek Casino Hotel. They have been busy installing furniture, clearing Contributing writers and artists include Kim Burrow the factory, unloading trucks and they are Squaxin Island community members Little Creek Hotel & staff. very happy for the work! Kim Burrow is Administrative Assistant keeping a list of people who are interested Submissions Deadline: Hello everyone! As you know, I was for- in this kind of work. A few more may be 15th of each month merly the Administrative Assistant to the needed as things speed up for opening Squaxin Island Gaming Commission. I next month. Call Kim at 427-3052 to get SQUAXIN ISLAND am now employed by the Little Creek signed up. TRIBAL COUNCIL: David Lopeman: Chairman Andy Whitener: Vice Chairman Vince Henry: Secretary Patti Puhn: Treasurer Paula Henry: First Council Member Roy Perez: Second Council Member Charlene Krise: Third Council Member Klah-Che-Min Staff: Theresa M. Henderson: Ext. #3945 [email protected] L-R: Dawne Elam, Dale Bull Plume, Donny Hartwell, Candace Richardson and Derek Decker in front Squaxin Island Tribe - Klah-Che-Min Newsletter - December, 2003 - Page 2 Little Creek Casino suggesting that pay model, predominant An Important Addition expect a huge variety of information and just two years ago, is dead in the water. entertainment offerings in their rooms. to the Crew In-room fax machines didn’t Which leads, of course, to the seem that popular either. The great ma- ever-popular “name your favorite show” jority said they don’t consider them im- segment. When we asked these road-savvy portant at all or of little importance. A travelers for their basic cable TV channels preponderance of respondents responded of choice, the clear winner was ESPN, fol- similarly when asked to gauge the value lowed by CNN Headline News and, in a tie, of an in-room bar/refreshment center, the Weather Channel and CNN. Nearly as saying it’s not at all important or of little popular: History Channel and Fox News. importance. But a respectable number said When it comes to network TV they considered it somewhat important. shows, “West Wing” remains the top hit, but With these items in mind, the “CSI” is a real comer, both in terms of the hotel has developed a high speed Inter- core show and its Miami spinoff. Other fre- Angel Hall and Harriet Arbuckle net service that is free to guests. In the quently watched shows are “Law and Order,” rooms, in the lobby, in the pool area, “ER,” and the equally popular “Friends,” “Everybody Loves Raymond” and “Frasier.” Continued on Page 5. HBO’s “The Sopranos” proved by far the most favorite cable TV series, followed by the premium cable channel’s “Six Feet Under” and “Sex and the City.” ‘So how does this affect the hotel?’ you ask…The point here is to show how important our alliance with Comcast and On Command Video are for the overall value and enjoyment a guest receives. Candace Richardson and Dawne Elam The reason so many guests prefer DVD’s is the ability to: Stop, Pause, Play, Rewind, etc. during your viewing. Our The guest rooms are starting to look homey. Little Creek Casino Hotel new in-room, Digital On Command Video Continued from Page 1 system will allow any guest to order a Pay- TV for news updates, turning to the tube Per-View movie at any time, watch for a to keep abreast of what’s breaking rather while; stop, go to dinner in the restaurant than tuning in for weather or sports updates. or gaming in the casino; come back and On the technology side, a slight pick up right where it left off. You can majority said they want to rent single pause to go to the restroom, or rewind DVDs for $5 for 24 hours at the front because your husband was talking dur- desk. Next most popular option: a VCR ing the most romantic part of the movie. player in the room with the guest rent- In short, its a DVD play- ing the videocassette. Nearly as popular: a er that plays In-Theater releases!! $12 bundle of three movies for 24 hours. Likewise, if you're so inclined, you These results lead to two conclu- can just sit an watch HBO, CNN, ESPN or Tribal member Mike Hill shows off the new sions: DVDs, which have become a very any of the other 52 channels we have lined swimming pool room mainstream technology in a very short up free to guests. Don’t forget in room time, are supplanting videocassettes on Keno and Special Events like Boxing!!! the road as well as in the home. They’re so desirable, people will go out of their In-Room Communications way to rent them, the poll indicates. When it comes to in-room Internet access, Also attesting to the increasing the great majority of respondents said they technological expectations of today’s think it should be free. The next-largest guest: a slight majority expect 25 to 50 number said they wouldn’t use it at any cable TV channels in their guestroom, cost. One person suggested a $4.95 charge while slightly fewer expect 10 to 25. Few for 24 hours and a handful said they would The huge hallway expect fewer than 10 or more than 50. pay $2-$3 per session. Very few said they between the hotel and casino These numbers suggest that today’s guests were willing to pay $9.95 for 24-hour use, Squaxin Island Tribe - Klah-Che-Min Newsletter - December, 2003 - Page 3 Community A Familiar Face Tribal Council in a New Position Resolutions 03-67: Authorizes membership in the tion requesting $1,495,600 in loan/grant National Congress of American Indians funds and recognizes Little Creek Casino's with membership dues of $5,000 based $6,900 in-kind engineering contribution on tribal membership as a match for the project 03-68: Approves the final budget for 03-70: Rescinds Resolutions #99-62 and FY04 in the following amounts: 99-102 in order to submit the two prop- 1) Tribal $11,382,909 erties, Lewis and Pitt, for placement in 2) Indirect 1,828,560 Trust 3) Human Resources 356,001 03-71: Rescinds Resolution #95-34 re- 4) Planning 474,465 garding the Taylor property #21 in order 5) Community Development 7,544,366 to include a new title company on the ap- 6) Natural Resources 3,285,854 plication to place the property in Trust 7) Public Safety & Justice 833,364 03-72: Agrees to the Memorandum of 8) Health & Human services 3,612,454 Agreement between the Tribe and the 9) NWITC 2,067,397 Washington State Department of Revenue 10) Cultural Resources 201,640 concerning authority to affix stamps to 11) Learning Center 733,642 cigarettes for the purpose of entry of the cigarettes into the State of Washington Jeremiah George 12) MLRC 387,253 Total $32,707,905 Cultural Coordinator Hi, a great poet once said "To question Walking On 03-69: Assures USDA that substantial Tribal member Joe Whitener passed away why we've gone from bad to worse, is to community input has been obtained on November 13th.