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Good Governance and Self-Regulation Models for Civil Society Organizations Technical Assistance for Civil Society Organisations www.tacso.org This project is funded by the European Union. GOOD GOVERNANCE AND SELF-REGULATION MODELS FOR CIVIL SOCIETY ORGANIZATIONS REPORT OF THE STUDY ON ACCOUNTABILITY, TRANSPARENCY AND QUALITY MANAGEMENT MODELS IN CIVIL SOCIETY This publication was prepared with the support of the European Union. All content is solely the responsibility of TACSO and in no way reflects the views of the European Union. The content of the report is avaible to public and could be used freely by giving refernce to the author and TACSO. Technical Assistance for Civil Society Organisations www.tacso.org This project is funded by the European Union. Published by Technical Assistance for Civil Society Organisations- TACSO Turkey Office [email protected] www.tacso.org Editors Ayça Beştepe, Burcu Yılmaz Author Hande Özhabeş Design Mustafa Horuş Date 2013 TACSO Turkey Office wishes to thank all CSOs and activists who gave their contributions to the research. CONTENTS FOREWORD ................................................................ 5 How is it Applied? ...........................................................22 EXPLANATIONS FOR SOME CONCEPTS USED IN THE Rules of Conduct for Civil Society Organizations, REPORT ...........................................................................7 International Red Crescent and Red Cross in Disaster Relief Activities .............................................22 What is it? ......................................................................22 1. INTRODUCTION ...................................................... 9 What is its Content? .......................................................23 1.1. Accountability of Civil Society: Story of the Concept ......................................................9 How is it Applied? ...........................................................23 1.2 Instruments Developed to Ensure Transparency, 2.2 Quality Management Systems ..................................24 Accountability and Effectiveness in CSOs .......................11 PQASSO- Applied Quality Assurance System for Small What Are the Instruments of Self-regulation? ...............13 Organizations ................................................................24 Methods of Using Self-regulation Tools ..........................14 What is it? ......................................................................25 1.3. Principles Underlying the Models: How Do CSOs What is its Content? .......................................................26 Define Accountability, Good Governance and Quality? .15 How is it Applied? ...........................................................27 Accountability .................................................................15 SOKNO-Croatian Quality Assurance System for Non-profit Target Group Focusing ....................................................16 Organizations .................................................................29 Transparency and Good Governance .............................17 What is it? ......................................................................31 Intra-Institutional Learning and Development ...............17 What is its Content? .......................................................31 Respect for Differences, How is it Applied? ...........................................................32 Human Rights and the Environment ..............................17 ISO 9000: 2008 Standards ..............................................36 What is it? ......................................................................36 2. MODELS ................................................................. 17 What is its Content? .......................................................36 2.1. Code of Ethics and Conduct .....................................18 How is it Applied? ...........................................................37 Ethical Rules of the World Association of Non- governmental Organizations (WANGO) .........................18 Quality Management System for Slovenian CSOs ..........37 What is it? ......................................................................18 What is it? ......................................................................37 What is its Content? .......................................................38 What is its Content? .......................................................18 How is it Applied? ...........................................................38 How is it Applied? ...........................................................19 EFQM Excellence Model .................................................39 International Civil Society Organizations (INGO) Accountability Charter ...................................................20 What is it? ......................................................................39 What is it? ......................................................................21 What is its Content? .......................................................39 What is its Content? .......................................................22 How is it applied? ...........................................................41 Model of Certification for Non-profit Organizations in 4. WHY IS IT IMPORTANT FOR CIVIL SOCIETY Pakistan .........................................................................42 ORGANIZATIONS? ....................................................... 60 What is it? ......................................................................42 Benefits and advantages accruing to CSOs .....................61 What is its Content? .......................................................42 Benefits and advantages accruing How is it Applied? ...........................................................45 to the domain of civil society .........................................61 Investors In People .........................................................46 What is it? ......................................................................46 5. IMPRESSIONS ON THE PRESENT SITUATION ON TURKEY AND AN OVERALL LOOK What is its Content? .......................................................46 TO OPPORTUNITIES .................................................... 62 How is it Applied? ...........................................................48 5.1. Survey Questionnaire: Invest in Volunteers (IiV) ................................................48 Transparency, Accountability and Governance in Civil society Organizations ..........................................63 What is it? ......................................................................48 What is its Content? .......................................................48 5.1.1 Profile of survey respondents ................................63 How is it Applied? ...........................................................49 5.1.2. Perceptions of CSOs of Transparency, Accountability and Governance .....................................65 InterAction PVO Standards .............................................49 What is it? ......................................................................49 5.1.3. Situation Analysis of CSOs ....................................67 What is its Content? .......................................................50 5.1.4. Overall Evaluation .................................................71 How is it applied? ...........................................................51 5.2. In-depth Interviews: Overall Tendency of CSOs .......72 2. 3. Models for Information Building ............................51 5.2.1 Existing Good Practices..........................................76 GuideStar ........................................................................51 Community Volunteers Foundation (TOG): A Good Example for Transparency 3. COMPARISON OF DIFFERENT MODELS and Good Relations with the Target Group ....................76 AND A ROADMAP ....................................................... 56 Human Rights Joint Platform (İHOP): 3.1 Different Models and Evaluation Methods: Advantages Institutionalization in Networking ..................................77 and Disadvantages .........................................................56 Amnesty International: Self-assessment Method ................................................56 Institutionalization of Good Governance .......................77 Peer-Review Method ......................................................56 Support to Life: Accountability in Humanitarian Aid ......78 External Review Method ................................................57 KAMER: Thinking Universal and Working Local ..............78 3.2 Determinative factors coming to the fore in model Kalder: Institutionalization of Measuring, selections........................................................................58 Evaluation and Learning Processes ................................79 Financial Capacity of Civil Society Organizations ...........58 5.2.2 Accountability, transparency and quality: Obstacles on the way of CSOs in Turkey ..............................................79 Public-civil society relationship ......................................59 Adoption of Civil Society Organizations by the society ..59 6. INSTEAD OF CONCLUSION ....................................... 83 Level of cooperation in civil society ................................59 3.3 Potential Risks and Obstacles ...................................59 GOOD GOVERNANCE AND SELF-REGULATION MODELS FOR CIVIL SOCIETY ORGANIZATIONS Report of The Study on Accountability, Transparency
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