Annual Review 2019
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Annual Review 2019 utilised Increased income provided 6650 çhours of for over 65's by dementia day 18,800 volunteers time £1,400,000 support places supported 1491 provided people with held 250 postural 40,000 hours of dementia or MCI stability classes respite to carers of and their carers across the Borough people with dementia www.ageuktrafford.org.uk Registered Charity No. 1109047 Company No. 5384301 Our Vision The vision that shapes our annual activities is a OUR STRATEGIC AIMS Trafford where every person over 50 is treated with respect, and an understanding of their needs The strategic aims employed to achieve the and aspirations. charity’s objectives are: OUR VALUES 1. We will significantly increase awareness of our work to reach out to more local people and to Our organisation is guided by the following values: promote the positive contribution people over 50 can make to their community l People over 50 and their carers are at the centre of everything we do 2. As the leading Trafford provider in dementia care, we will deliver high quality support to l We are committed to the best possible improve the lived experience of the person support for people with dementia and their with dementia and their carers carers 3. We will help people over 50 in Trafford to make l We value and respect our volunteers, informed choices about their health and supporters and staff wellness and the services and support they need l We are committed to providing the highest quality of services 4. We will support people over 50 in Trafford to feel valued in their community l We are passionate, open and honest. 5. We will work in partnership with a range of statutory, third sector and private sector partners to improve the lived experience of people over 50 in Trafford and to share good practice and expertise 6. We will be a well organised, financed and resourced organisation. 22 Chair One day it would be good to write that adult social care in the UK was well funded, efficient and effective, and that the position of vulnerable older people in society was a top political priority. However, that day has not yet come, and meanwhile Age UK Trafford, in common with other third sector organisations, continues to work in an age of funding cuts (and not just ‘real- terms’ ones, but ones where the actual number of pounds available goes down). Yet again, therefore, we have had a challenging year. However, as usual, the Charity has come through it, and is a) still here, and b) extending the range It is important to recognise that work behind the of its services. scenes also goes on. Recently, together with health and social care authorities, the Charity has I was talking recently to someone who’s husband been heavily involved in exploring the issues had been living with dementia before he died. around Mild Cognitive Impairment in older She said to me, ‘I’m very grateful to Age UK people. In addition, Age UK Trafford regularly Trafford, because they are the only ones around participated in wider discussions with statutory here who actually do anything to support people and other third sector organisations around the living with dementia, and those of us faced with future of health and social care for older people. caring for them. Both the dementia advice As a result, despite the constraints that I service and the day support have been invaluable mentioned above, Age UK Trafford continues to to me and to my husband’. It is always good to thrive. We are a local charity for local people; all be appreciated, but it serves as a reminder that, the money we receive and all the work we do is with nearly thirty years of experience and within the Borough of Trafford. That is our great continuous development and improvement of strength, and we are blessed with a clear physical services, Age UK Trafford remains the principal presence in Urmston, and, through the shops in provider of support for those living with this cruel Ashton-on-Mersey and Sale Moor. condition. We remain very grateful to our principal funders, Our other services are equally important. The Trafford Metropolitan Borough Council and Information and Advice Service remains vital for Trafford CCG, and to all those others who have older people wanting specialist advice, and our contributed to the income which enables us to benefits check service, to ensure that people continue with our services. receive those benefits to which they are entitled, has brought a very significant amount of money Principally, though, our success is down to good both to individuals and to the local Trafford strong management and governance. For that, economy as a whole. The recent development of as ever, I and my fellow Trustees thank our Chief the ‘Man with a Pan’ service has been a great Executive, Ann Marie Jones, our Senior success, and we hope the newly acquired Management Team, and all our staff and culinary skills of some of the participants will be volunteers in Urmston, Ashton-on-Mersey, Sale available immediately before the Annual General Moor, and across the borough. Without their Meeting. Longer standing, but equally dedication and willingness to do ‘just that extra appreciated services such as the Silver Surfer IT bit’, we would not be able to maintain our training, the Line Dancing, Film Matinees, Coffee position as a successful, well-managed and Mornings to name but a few, continue and are significant contributor to the local community. part of the mix of leisure and specialist support the Charity provides. Chris Waddleton 3 Chief Executive’s Report As always its been another busy year. It has been somewhat unsettling to know that all our contracts were due to be tendered out this year, the Home Library Service, Dementia Advice Service, Information & Advice and the MAPLE Partnership. This has made budgeting somewhat of a challenge for 2019-20 but staff have somehow managed to maintain their morale and carry on regardless! At the point of writing this report we had received extensions to MAPLE and Information and Advice until March 2020, and we won the Home Library tender again. The Dementia Advice service tender is imminent as I write, this is a crucial contract for our organisation. It’s a service which we developed and have delivered successfully since its initial Department of Health funding back in 2009 and its difficult for us to face the possibility of losing it to another organisation. This year we have decided to take a different approach with the Annual Review, instead of a range of dry written reports, we have chosen to use mainly infographics and photos of our service delivery. We hope you like the new look and find it easier to visualise the work we do. our first weekly support group for people with the diagnosis. We worked with Greater Manchester Whilst based in Urmston, we do provide services Dementia United to produce two videos on MCI across the Borough, in particular our dementia which can now be seen on the national NHS You advice service and our dementia day support Tube site. deliver in venues in the south of Trafford in Timperley, Sale, Hale as well as in Urmston. Day We are looking forward to our AGM in 2020 which Support provides transport to pick up from all will be themed “A celebration of Age”. As an areas of Trafford, and Dementia Advisers carry organisation we will be 45 years old and we will out home visits across Trafford. We also hold have been in our wonderful building for 5 years. weekly falls prevention classes in Sale, Old All things “Age” will be celebrated with a “party” Trafford, Hale and Partington as well as Urmston. including recognition for the longest serving staff and volunteers as well as a range of other Remember we are a local charity and only use volunteer awards. Can’t wait – see you all in our resources within the Borough of Trafford. October next year! This year at our AGM we will showcase our “Man Finally, thank you to all the staff and volunteers, with a Pan” service – a project we developed and without their dedication we could not provide the started in January 2019. Its grown to be a very services we do. Thank you to the two senior successful project and we hope you had chance managers, Jayne Wakefield and Karen to see their presentation. Don’t forget to follow Glendinning without whose support I couldn’t do us on Facebook – you can see photos and videos my job, and finally to the Trustee Board for their of what we do at commitment to the organisation and the older www.facebook.com/ageuktrafford people of Trafford. This year we have continued to develop our work Ann Marie Jones around supporting people with Mild Cognitive Impairment (MCI) and in 2019 we will be running 5 Information & Advice 434 Attendance Allowance claims completed “I’m not afraid to put my heating on now” Mrs B of Stretford 7144 library books delivered to housebound people in Trafford by our volunteers 4050 older people asked us for support 7 In the Community 108 volunteers gave 18,000 hours of their time "I've got a lot more on in my life since coming to 'Man with a Pan' as I've now joined other activities" MWAP user “Now I have diabetes I am changing my diet and cooking ‘Man with a Pan’ recipes at home” MWAP user Mr W 9 Dementia Services 77 people a week accessed our dementia adviser service 64% of those accessing our dementia advice service live in the south of the Borough 48 group support meetings held “an opportunity to talk to someone who truly understands” Mrs S Barlow (carer) 11 “Thank you, coming to the MCI group has been just wonderful for me and my husband” Mrs A, Hale Barnes 7854 day care transport trips provided l our dementia advisers supported 1491 people with dementia and their carers.